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X-WR-CALDESC:Events for UOA Academy
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DTSTART;VALUE=DATE:20250114
DTEND;VALUE=DATE:20250115
DTSTAMP:20260317T232337
CREATED:20241230T025156Z
LAST-MODIFIED:20250113T032440Z
UID:32813-1736812800-1736899199@uoa-academy.com
SUMMARY:Event Contingency Management (1 Day)
DESCRIPTION:Objectives \nTo equip frontline staff with the skills and knowledge to effectively manage and respond to unexpected situations during events\, ensuring guest expectations are met even with last-minute requests or unforeseen circumstances\, while maintaining the highest level of service. \nTarget Audience \nThe target audience for this Event Contingency Management Training includes frontline staff of the UOA Hospitality group\, such as: \n\nFront desks staff\nConcierge staff\nHousekeeping staff\nFood and beverage servers\nBartenders / Baristas\nFrontline security\n\nEssentially\, anyone who may need to respond to unexpected situations during events would benefit from this training. \nLearning Outcomes  \n\nUnderstand contingency planning: To familiarize participants with the principles and importance of contingency planning for events.\nIdentify potential event disruptions: To train participants to recognize and assess potential disruptions and unexpected situations.\nDevelop response strategies: To equip participants with strategies to effectively respond to various types of event-related issues.\nEnhance communication during events: To improve participants’ ability to communicate clearly and effectively during unexpected situations.\nImplement quick problem-solving techniques: To teach participants how to quickly and efficiently solve problems to meet guest expectations.\nMaintain high service standards: To ensure participants can maintain excellent service delivery even under pressure.\n\n\nCourse Outline \nMorning Session (9:00 AM – 12:00 PM) \nModule 1: Introduction to Event Contingency Management \n\nDefinition and importance of contingency management in events\nTypes of unexpected situations (last-minute requests\, technical issues\, guest complaints\, etc.)\nThe role of frontline staff in managing event disruptions\n\nModule 2: Risk Assessment and Planning \n\n\n\nIdentifying potential disruptions and challenges\nConducting risk assessments for events\nDeveloping contingency plans for various scenarios\n\n\n\n\nThe importance of flexibility and adaptability\n\nAfternoon Session (1:00 PM – 4:00 PM) \nModule 3: Response Strategies for Event Disruptions \n\nEffective communication during unexpected situations\nCoordinating with team members and other departments\nHandling guest inquiries and concerns promptly\nManaging stress and maintaining composure under pressure\n\nModule 4: Quick Problem-Solving and Maintaining Service Standards \n\nQuick problem-solving techniques\nEnsuring guest satisfaction despite disruptions\nMaintaining high service standards\nUsing available resources efficiently\n\nTraining Methodology \n\nLectures and presentations\nRole-playing exercises\nGroup discussions\nCase studies\nQ&A sessions\n\nEvaluation \n\nPre- and post-training assessments\nParticipant feedback forms\nTrainer observation and evaluation\n\nNote: \n\nThe training can be customized to address specific needs and challenges of the UOA Hospitality group.\nHands-on exercises and simulations can be incorporated to enhance practical skills.\nContinuous feedback and coaching can be provided to reinforce learning and improve performance.\n\nBy the end of this training\, participants will be equipped with the necessary skills to effectively manage and respond to unexpected situations during events\, ensuring guest satisfaction and maintaining high service standards. \n\nPRICING: \nRM 1\,000.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/event-contingency-management/
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