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Email Etiquette

September 20, 2023

Email Etiquette (1 Day)
Email etiquette is a set of principles to write or answer emails in a socially or professionally acceptable manner. It includes language, structure, grammar, and tone. Email etiquette differs based on the recipient and between professional and personal emails.

Learning Objectives
● Develop a heightened awareness of the potential perils of digital communication.
● Master effective email structures to achieve clarity and successful communication.
● Learn to write for the reader, starting with effective subject lines.
● Make the most of ’email estate’

Target Audience
Open to all employees, especially administrators.

Course Outline
Module 1: Introduction & Background to e-mailing
● 10 Advantages of Using E-Mail
● 10 Disadvantages of Using E-Mail
● Rules For Email Etiquette
● Inappropriate Use of Email

Module 2: Salutations
● Salutations Definition
● Casual Salutations
● Creative & Personalized Alternative Salutations
● Salutations to Avoid

RM 900.00 Per Person (HRD Corp Claimable Course)
Kindly scan or click on the link below for your 
Learning Registration.
For any enquiries, please contact us at:
UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com
Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.



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September 20, 2023
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