Email Etiquette (1 Day)
Objectives
Email etiquette is a set of principles to write or answer emails in a socially or professionally acceptable manner. It includes language, structure, grammar, and tone. Email etiquette differs based on the recipient and between professional and personal emails.
Learning Objectives
● Develop a heightened awareness of the potential perils of digital communication.
● Master effective email structures to achieve clarity and successful communication.
● Learn to write for the reader, starting with effective subject lines.
● Make the most of ’email estate’
Target Audience
Open to all employees, especially administrators.
Course Outline
Module 1: Introduction & Background to e-mailing
● 10 Advantages of Using E-Mail
● 10 Disadvantages of Using E-Mail
● Rules For Email Etiquette
● Inappropriate Use of Email
Module 2: Salutations
● Salutations Definition
● Casual Salutations
● Creative & Personalized Alternative Salutations
● Salutations to Avoid