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DTSTART;VALUE=DATE:20250218
DTEND;VALUE=DATE:20250220
DTSTAMP:20260611T030426
CREATED:20250102T084826Z
LAST-MODIFIED:20250113T033052Z
UID:32865-1739836800-1740009599@uoa-academy.com
SUMMARY:Conflict Resolution Getting Along in the Workplace  (2 Days)
DESCRIPTION:Objectives \nConflict is a natural part of any workplace\, but when not effectively managed\, it can hinder productivity\, damage relationships\, and impact overall team morale. This two-day training course focuses on equipping participants with essential conflict resolution skills to promote a harmonious work environment. Participants will learn strategies and techniques to identify\, address\, and resolve conflicts\, fostering open communication\, collaboration\, and a positive workplace culture. \nTarget Audience \nAll levels of staff including senior and mid-managers\, supervisors\, executives\, frontline staff and those who seek to improve their professional skills in business communication. \nLearning Outcomes  \n\nUnderstand the nature and causes of workplace conflicts.\nIdentify different conflict resolution styles and their implications.\nApply effective communication techniques to prevent and manage conflicts.\nUtilize active listening skills to understand and address underlying concerns.\n\nCourse Outlines: \nDay 1: \nModule 1:Introduction to Workplace Conflict \n\nUnderstanding the nature and impact of workplace conflicts\nCommon causes and signs of conflicts\nThe importance of addressing conflicts proactively\n\nModule 2: Conflict Resolution Styles \n\nExploring different conflict resolution styles\nRecognizing the strengths and limitations of each style\nIdentifying personal conflict resolution tendencies\n\nModule 3: Effective Communication in Conflict Resolution \n\nImportance of clear and assertive communication\nNonverbal communication and its impact on conflict resolution\nActive listening techniques to promote understanding\n\nModule 4: Problem-Solving Approaches \n\nApplying problem-solving techniques to conflicts\nIdentifying underlying interests and needs\nGenerating creative options for resolution\n\nModule 5: Emotional Intelligence in Conflict Resolution \n\nUnderstanding emotions and their role in conflicts\nManaging personal emotions during conflicts\nEmpathy and building rapport to diffuse tension\n\nDay 2: \nModule 6: Collaboration and Negotiation \n\nCollaborative approaches to conflict resolution\nBuilding consensus and reaching win-win outcomes\nNegotiation techniques for mutually beneficial resolutions\n\nCourse Outlines: \nDay 1: \nModule 1:Introduction to Workplace Conflict \n\nUnderstanding the nature and impact of workplace conflicts\nCommon causes and signs of conflicts\nThe importance of addressing conflicts proactively\n\nModule 2: Conflict Resolution Styles \n\nExploring different conflict resolution styles\nRecognizing the strengths and limitations of each style\nIdentifying personal conflict resolution tendencies\n\nModule 3: Effective Communication in Conflict Resolution \n\nImportance of clear and assertive communication\nNonverbal communication and its impact on conflict resolution\nActive listening techniques to promote understanding\n\nModule 4: Problem-Solving Approaches \n\nApplying problem-solving techniques to conflicts\nIdentifying underlying interests and needs\nGenerating creative options for resolution\n\nModule 5: Emotional Intelligence in Conflict Resolution \n\nUnderstanding emotions and their role in conflicts\nManaging personal emotions during conflicts\nEmpathy and building rapport to diffuse tension\n\nDay 2: \nModule 6: Collaboration and Negotiation \n\nCollaborative approaches to conflict resolution\nBuilding consensus and reaching win-win outcomes\nNegotiation techniques for mutually beneficial resolutions\n\nCourse Outlines: \nDay 1: \nModule 1:Introduction to Workplace Conflict \n\nUnderstanding the nature and impact of workplace conflicts\nCommon causes and signs of conflicts\nThe importance of addressing conflicts proactively\n\nModule 2: Conflict Resolution Styles \n\nExploring different conflict resolution styles\nRecognizing the strengths and limitations of each style\nIdentifying personal conflict resolution tendencies\n\nModule 3: Effective Communication in Conflict Resolution \n\nImportance of clear and assertive communication\nNonverbal communication and its impact on conflict resolution\nActive listening techniques to promote understanding\n\nModule 4: Problem-Solving Approaches \n\nApplying problem-solving techniques to conflicts\nIdentifying underlying interests and needs\nGenerating creative options for resolution\n\nModule 5: Emotional Intelligence in Conflict Resolution \n\nUnderstanding emotions and their role in conflicts\nManaging personal emotions during conflicts\nEmpathy and building rapport to diffuse tension\n\nDay 2: \nModule 6: Collaboration and Negotiation \n\nCollaborative approaches to conflict resolution\nBuilding consensus and reaching win-win outcomes\nNegotiation techniques for mutually beneficial resolutions\n\nModule 7: Preventing and Resolving Workplace Conflicts \n\nStrategies for preventing conflicts in the workplace\nEarly intervention and conflict management techniques\nMediation and facilitation skills\n\nModule 8: Developing a Conflict Resolution Action Plan \n\nIdentifying personal areas for growth in conflict resolution\nCreating an action plan for implementing conflict resolution strategies\nApplying conflict resolution skills in real-life scenarios\n\nPRICING: \nRM 1\,800.00 Per Person (HRD Corp Claimable Course) + 8% SST \n  \n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/conflict-resolution-getting-along-in-the-workplace-3/
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