Mastering Microsoft PowerPoint & Presentation Skills (1 Day)
2026-05-07
Objectives
This programme is designed for professionals who already use Microsoft PowerPoint and want to elevate both their slide design and presentation delivery skills. It focuses on transforming content-heavy slides into clear, visually compelling messages while strengthening presentation structure and audience engagement. Participants will learn how to design slides that support decision-making, influence stakeholders, and communicate ideas with impact. The programme also integrates practical presentation techniques to ensure slides and delivery work together effectively. By the end of the session, participants will be able to present with greater clarity, confidence, and professionalism.
Target Audience

Executives, managers, and team leaders
Sales, marketing, and business development professionals
Trainers, presenters, and subject matter experts
Professionals who frequently present data, proposals, or reports

Learning Outcomes

Design clear, professional, and visually consistent PowerPoint slides
Structure presentations for clarity, flow, and decision-making
Use advanced PowerPoint features to improve efficiency and design quality
Present ideas confidently and engage audiences effectively
Deliver presentations that influence, inform, and persuade

Course Outline Module 1: Structuring an Effective Presentation

Defining presentation objectives and key messages
Understanding audience needs and expectations
Building logical flow and structure for clarity

Module 2: Advanced PowerPoint Slide Design

Applying visual hierarchy and clean layouts
Effective use of fonts, colours, and spacing
Simplifying content and avoiding slide overload

Module 3: Professional Use of PowerPoint Tools

Using Slide Master for consistency
Working with shapes, icons, images, and alignment tools
Improving efficiency and slide quality

Module 4: Presenting Data and Key Messages Clearly

Choosing the right charts and visuals
Highlighting insights and key takeaways
Avoiding common data presentation mistake

Module 5: Presentation Skills for Confident Delivery ● Voice control, posture, and body language

Engaging audiences and managing attention
Handling questions and interruptions professionally

PRICING:

RM 1,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Microsoft Word Excellence (1 day)
2026-05-07
Objectives
The Microsoft Word Excellence program is designed to equip participants with advanced skills and proficiency in utilizing Microsoft Word. The primary objectives include enhancing document creation efficiency, mastering advanced formatting features, and enabling participants to leverage the full spectrum of Word’s capabilities. The program is designed to empower participants to create professional, well-structured documents, and streamline their workflow through the optimal use of Microsoft Word’s extensive features.
Target Audience
This training is tailored for professionals, office administrators, executives, senior managers, and anyone seeking to enhance their proficiency in Microsoft Word. It caters to individuals at various skill levels, from beginners aiming to build foundational knowledge to advanced users looking to unlock the full potential of Microsoft Word for document creation and formatting.
Learning Outcomes

Achieve mastery in advanced document creation, formatting, and editing techniques.
Effectively utilize templates for efficient document creation.
Acquire time-saving shortcuts for enhanced productivity.
Explore advanced formatting options for professional document presentation.
Optimize Microsoft Word usage to enhance overall productivity and document creation capabilities.

Course Outlines:
Module 1: Advanced Document Creation

Mastery in advanced document creation techniques.
Effective use of templates for efficient document creation.

Module 2: Advanced Formatting Techniques

Achieving proficiency in advanced formatting options.
Exploring advanced formatting for professional document presentation.

Module 3: Collaboration and Efficiency

Seamless collaboration on shared documents.
Acquiring time-saving shortcuts for enhanced productivity.

Module 4: Practical Application and Mastery

Practical application of advanced Word features.
Mastery in utilizing the full spectrum of Microsoft Word capabilities.

Module 5: Integrating Multimedia and Hyperlinks

Embedding multimedia elements for dynamic documents.
Incorporating hyperlinks for interactive content.

Module 6: Advanced Editing and Proofreading

Utilizing advanced editing tools for precision.
Implementing effective proofreading techniques.

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Hospitality Revenue Management (2 Days)
2026-05-13 - 2026-05-14
Objectives
Hospitality Revenue Management is a critical discipline for maximising profitability in an increasingly competitive and dynamic market. This 2-day programme equips hospitality professionals with practical knowledge and tools to understand demand patterns, apply effective pricing strategies, manage distribution channels, and optimise overall revenue performance.
The programme focuses on real operational realities within the hospitality industry, combining revenue concepts with practical decision-making to support sustainable business growth and improved financial outcomes.
Target Audience

Hotel Managers and Assistant Managers
Revenue, Sales, and Reservations Teams
Front Office Managers and Supervisors
F&B Managers involved in pricing decisions
Hospitality professionals responsible for revenue performance

Learning Outcomes

Define supervisory management and the core competencies required.
Identify their own personality and leadership styles, and how these impact their team.
Apply effective behavioural, communication, and delegation skills.
Supervise, coordinate, and synergise team performance to achieve goals.
Provide constructive feedback, coaching, and performance reviews.
Demonstrate a balanced role as a supervisor in managing self, others, and the business.

Course Outline
Day 1 – Revenue Management Fundamentals & Demand Analysis Module 1: Introduction to Revenue Management

What is revenue management and why it matters
Evolution of revenue management in hospitality
Revenue mindset vs traditional selling approach

Module 2: Understanding Demand & Market Dynamics

Demand drivers in the hospitality industry
Seasonality, events, and market behaviour
Identifying high-demand and low-demand perio

Module 3: Market Segmentation & Customer Behaviour

Types of market segments (corporate, leisure, group, OTA, etc.)
Booking behaviour and price sensitivity
Segment-based revenue opportunities

Module 4: Forecasting Fundamentals

Purpose of forecasting
Key metrics: Occupancy, ADR, RevPAR
Using historical data to forecast demand
Common forecasting mistakes

Day 2 – Pricing, Distribution & Revenue Optimisation
Module 5: Pricing Strategies & Yield Management

Dynamic pricing vs fixed pricing
Rate structures and Best Available Rate (BAR)
Managing discounts, promotions, and packages

Module 6: Inventory Control & Distribution Channels

Room inventory management principles
Role of OTAs, direct bookings, and corporate contracts ● Channel costs and profitability

Module 7: Integrating Revenue with Sales & Operations

Aligning revenue management with sales and marketing
Managing overbooking and walk-in strategies
Communicating revenue decisions across departments

Module 8: Revenue Performance Review & Action Planning

Analysing revenue reports and KPIs
Identifying improvement opportunities
Developing a simple revenue action plan
Programme recap and key takeaways

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

(HVAC) System Controls: Level 2 – Technical Understanding and SOPs (2 Days)
2026-05-13 - 2026-05-14
Objectives
This “HVAC System Controls: Level 2” course equips participants with advanced knowledge and skills necessary for effective HVAC system maintenance and optimization. Key objectives include deepening understanding of HVAC system components, controls, and operations; mastering advanced troubleshooting and diagnostic techniques; developing proficiency in preventive maintenance procedures; enhancing analytical and problem-solving skills for complex system issues; ensuring compliance with safety regulations and industry standards; improving system efficiency, reliability, and energy performance; and ultimately enhancing professional development and career advancement within the HVAC field.
Target Audience
This course is specifically designed for experienced HVAC professionals seeking to enhance their expertise in system controls and preventive maintenance. The ideal participants include experienced HVAC technicians, engineers, and maintenance personnel who possess a foundational understanding of HVAC systems and are eager to expand their knowledge and skills.
Learning Outcomes

Analyze and interpret complex HVAC system schematics and control diagrams.
Diagnose and troubleshoot malfunctions in various types of HVAC control systems.
Utilize diagnostic tools and equipment to identify and resolve system issues.
Apply industry best practices and safety procedures to all maintenance activities.
Optimize system performance and energy efficiency through effective maintenance strategies.
Communicate technical information effectively and collaborate effectively with other team members.

Course Outlines:
Day 1:
Module 1: Introduction to Advanced HVAC Controls

Overview of advanced control systems (e.g., Direct Digital Controls (DDC), Building Management Systems (BMS))
Importance of control systems in modern HVAC systems
Benefits of advanced control strategies (e.g., energy efficiency, improved comfort)

Module 2: Advanced Control System Components

In-depth exploration of DDC components (controllers, sensors, actuators)
Building Management System architecture and communication protocols
Understanding control signals and data transmission

Module 3: Control Loop Analysis and Tuning

Principles of control loops (feedback, feedforward)
Control loop tuning methods (PID control)
Identifying and addressing control loop instability

Module 4: Electrical Systems and Safety

Electrical safety protocols and procedures
Electrical wiring diagrams and troubleshooting techniques
Motor controls, starters, and variable frequency drives (VFDs)
Electrical safety devices and their operation

Day 2:
Module 5: HVAC System Components and Operation

Advanced study of refrigeration cycles and heat transfer principles
In-depth analysis of various HVAC equipment (e.g., chillers, boilers, air handlers)
Understanding system interdependencies and interactions

Module 6: Preventive Maintenance Procedures

Developing and implementing comprehensive preventive maintenance plans
Performing routine inspections, cleaning, and adjustments
Utilizing checklists and logbooks for accurate record-keeping
Identifying potential maintenance issues and implementing corrective actions

Module 7: Troubleshooting and Diagnostics

Advanced troubleshooting techniques for common HVAC system problems
Utilizing diagnostic tools (e.g., multimeters, pressure gauges, infrared thermometers)
Fault finding and root cause analysis
Developing effective troubleshooting strategies

Module 8: Energy Efficiency and Sustainability

Strategies for optimizing system energy efficiency
Identifying and implementing energy-saving measures
Understanding and complying with energy codes and regulations
Integrating sustainable practices into HVAC maintenance

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Drive in to the ChatGPT & AI Tools For Workplace (2 Days)
2026-05-13 - 2026-05-14
Objectives
The objective of this 2-day training programme is to equip participants with practical, hands-on knowledge and skills to effectively utilize ChatGPT and AI tools in the workplace. This programme enables participants to enhance productivity, streamline workflows, improve communication, and support better decision-making using AI. Participants will also understand ethical considerations, best practices, and real-world applications of AI tools across various job functions.
Target Audience
This programme is designed for:

Professionals, executives, and managers
Team leaders and supervisors
HR, administration, operations, marketing, and support staff
Organizations seeking to integrate AI tools into daily work processes

Learning Outcomes
By the end of this programme, participants will be able to:

Understand the fundamentals of AI and ChatGPT and their impact on the workplace
Use ChatGPT effectively to support daily work tasks and decision-making
Apply prompt engineering techniques to get accurate and useful AI outputs
Automate routine tasks and improve efficiency using AI tools
Use AI ethically, responsibly, and securely in the workplace
Apply AI tools for communication, reporting, analysis, and problem-solving
Identify suitable AI tools for different job roles and business functions

Course Outlines:
Day 1: Foundations & Productivity with ChatGPT
Module 1: Introduction to AI & ChatGPT in the Workplace

Overview of Artificial Intelligence and Generative AI
Understanding how ChatGPT works
Capabilities and limitations of ChatGPT
Current AI trends and workplace impact
Identifying opportunities for AI adoption in daily work

Module 2: Getting Started with ChatGPT – Practical Usage

Navigating ChatGPT interface and features
Understanding prompts and responses
Do’s and Don’ts when using ChatGPT at work
Hands-on practice: basic workplace prompts
Common mistakes and how to avoid them

Module 3: Prompt Engineering for Better Results

What is prompt engineering and why it matters
Structuring effective prompts (role, task, context, format)
Using follow-up prompts to refine output
Examples of good vs poor prompts
Hands-on exercises: job-specific prompt creation

Module 4: Using ChatGPT to Improve Productivity & Communication

Drafting professional emails and responses
Creating reports, summaries, and meeting minutes
Preparing presentations, talking points, and content
Brainstorming ideas and solutions faster
Case examples: HR, admin, operations, and management use cases

Day 2: Automation, Ethics & Advanced Workplace Applications Module 5: Automating Routine Tasks with AI Tools

Identifying tasks suitable for automation
Using AI for scheduling, documentation, and workflows
AI-assisted data, summarization, and reporting
Integrating ChatGPT into daily work routines
Productivity hacks using AI

Module 6: AI Tools Beyond ChatGPT for the Workplace

Overview of popular AI tools (writing, design, data, productivity)
Choosing the right AI tool for specific job roles
Combining multiple AI tools for better outcomes
Limitations and risks of over-reliance on AI
Practical demonstrations and examples

Module 7: Ethical Considerations, Data Privacy & Best Practices

Ethical implications of AI usage in organizations
Data privacy, confidentiality, and compliance
Managing bias, accuracy, and reliability of AI outputs
Company policies and responsible AI usage
Best practices for sustainable AI adoption

Module 8: AI for Decision-Making, Problem-Solving & Innovation

Using AI to support analysis and decision-making
AI-assisted problem-solving frameworks
Creative thinking and innovation with AI
Real-world case studies of AI in the workplace
Action planning: applying AI after the training

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Managing Expectation & Stress Management (2 Days)
2026-05-19 - 2026-05-20
Objectives
The “Managing Expectations & Stress Management” course is designed to equip participants with the skills to effectively manage expectations and navigate stress in both professional and personal contexts. The primary objectives include providing insights into expectation management strategies, offering practical stress management techniques, and fostering resilience in challenging situations.
Target Audience
This course is tailored for executives, senior managers, and individuals in leadership roles who aim to enhance their ability to manage expectations and stress effectively. It is suitable for anyone seeking practical tools and strategies to navigate high-pressure situations, improve performance, and foster a positive work-life balance.
Learning Outcomes

Communicate expectations clearly to minimize conflicts.
Learn practical and effective stress management techniques.
Foster resilience in facing challenging situations.
Develop skills to navigate challenging situations with composure.
Gain a deep understanding of effective management contributing to overall well-being.

Course Outlines:
Day 1:
Module 1: Introduction to Expectation Management

Overview of the course objectives.
Importance of effective expectation management in professional and personal contexts.

Module 2: Strategies for Clear Communication of Expectations

Techniques for communicating expectations clearly.
Minimizing conflicts through effective communication.

Module 3: Practical Stress Management Techniques

Introduction to stress management principles.
Learning and applying practical techniques for stress reduction.

Module 4: Building Resilience

Understanding resilience in the face of challenges.
Strategies for fostering resilience in both professional and personal aspects.

Day 2:
Module 5: Navigating Challenging Situations with Composure

Developing skills to navigate high-pressure situations.
Maintaining composure and effectiveness in challenging environments.

Module 6: Work-Life Balance

Importance of work-life balance.
Strategies for achieving and maintaining a positive work-life balance.

Module 7: Overall Well-being and Professional Success

Connecting effective expectation management and stress reduction to overall well-being.
Building skills for professional success through effective stress and expectation management.

Module 8: Group Activities and Discussions

Engaging in group activities to reinforce learning.
Discussions on challenges and solutions in managing expectations and stress.

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Strategic Leadership in Hospitality (2 Days)
2026-05-19 - 2026-05-20
Objectives
Strategic Leadership in HospitalityThis 2-day training programme aims to develop strategic leadership capabilities among hospitality professionals to navigate today’s competitive, service-driven, and culturally diverse environment. Participants will gain the skills to lead teams effectively, align operational excellence with business strategy, and respond to industry challenges within the Malaysian hospitality context.
Target Audience
This programme is designed for:

Hotel and resort managers
Department heads and supervisors
F&B managers and outlet leaders
Hospitality executives and team leaders
Tourism and service industry professionals

Learning Outcomes
By the end of this programme, participants will be able to:

Understand strategic leadership concepts in the hospitality industry
Apply leadership styles suitable for service-oriented environments
Align business goals with operational and people strategies
Lead diverse and multicultural teams effectively
Enhance guest experience through strategic decision-making
Manage change and uncertainty within the hospitality sector
Develop future-ready leaders and high-performing teams
Apply ethical and sustainable leadership practices in Malaysia

Course Outlines:
Day 1: Strategic Leadership Foundations in Hospitality
Module 1: Strategic Leadership in the Malaysian Hospitality Landscape

Overview of Malaysia’s hospitality and tourism industry
Current trends, challenges, and opportunities
The role of leaders in driving competitiveness and service excellence
Strategic leadership vs operational management
Leadership expectations in Malaysian hospitality organisations

Module 2: Leadership Styles for Service Excellence

Understanding leadership styles (transformational, situational, servant leadership)
Leadership behaviours that influence guest satisfaction
Adapting leadership styles for different departments (front office, F&B, housekeeping)
Leading by example in high-contact service environments
Case discussion: leadership impact on service quality

Module 3: Strategic Thinking & Decision-Making in Hospitality

Strategic thinking skills for hospitality leaders
Aligning daily operations with long-term business goals
Data-driven decision-making (occupancy, revenue, customer feedback)
Balancing cost control and service quality
Practical exercises: scenario-based decision-making

Module 4: Leading Multicultural & Multigenerational Teams

Managing workforce diversity in Malaysian hospitality
Cross-cultural communication and leadership sensitivity
Leading Gen Z, Millennials, and senior employees
Handling conflicts and communication gaps
Building teamwork and engagement in service teams

Day 2: People, Performance & Sustainable Leadership
Module 5: Strategic Talent Management & Workforce Development

Talent challenges in the hospitality industry
Developing and retaining high-potential employees
Coaching, mentoring, and on-the-job leadership development
Succession planning for key operational roles
Creating a learning culture in hospitality organisations

Module 6: Change Leadership & Crisis Management

Leading through change in a dynamic hospitality environment
Managing operational disruptions and service recovery
Crisis leadership (staff shortages, guest complaints, emergencies)
Building resilience and adaptability in teams
Lessons learned from post-pandemic hospitality recovery

Module 7: Ethical Leadership, Governance & Sustainability

Ethical leadership in hospitality operations
Compliance with Malaysian labour laws and regulations
Promoting integrity, accountability, and fairness
Sustainability practices in hospitality (ESG, green hotels)
Responsible leadership and corporate reputation

Module 8: Strategic Action Planning & Leadership Impact

Translating leadership insights into workplace action
Developing a personal strategic leadership plan
Aligning leadership actions with organisational goals
Measuring leadership effectiveness and team performance
Commitment to continuous leadership improvement

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

The High Impact Leader (2 Days)
2026-05-19 - 2026-05-20
Objectives
This intensive two-day programme is designed to equip both established and emerging leaders with the foundational mindsets, trust-building skills, and personal resilience required to lead high-performing, innovative, and psychologically safe teams. By front-loading concepts such as safety and growth, participants are better prepared to address practical leadership challenges related to accountability and communication, transforming theoretical knowledge into immediate, actionable leadership behaviours.
Target Audience
This programme is designed for:

Managers
Supervisors
Team Leaders
High-Potential Individual Contributors
Project Leads across all departments

Learning Outcomes
By the end of this programme, participants will be able to:

Define their personal leadership philosophy and identify core leadership competencies
Differentiate between a fixed and growth mindset and apply growth strategies to personal and team development
Analyse and utilise the four levels of communication to achieve clarity and impact in professional settings
Create and sustain psychological safety within teams
Implement clear frameworks for setting expectations and providing feedback to strengthen accountability
Develop personal and team resilience strategies to manage stress, adapt to change, and sustain performance

Course Outlines:
Day 1 – Building Trust, Mindset & Strategic Dialogue
Module 1: What Is Leadership

Evolution of leadership: from command-and-control to influence and coaching
Defining modern leadership: vision, values, and vulnerability
Leader’s role in driving culture and engagement

Module 2: Psychological Safety – The Foundation of Trust

Understanding psychological safety (Fearless Organization – Amy Edmondson)
Link between safety, innovation, and team performance
Four stages of psychological safety: learner, contributor, challenger, inclusion

Module 3: Growth vs Fixed Mindset

Fixed vs growth mindset (Dr. Carol Dweck’s research)
Reframing failure and the power of “yet”
Strategies to foster a growth mindset in others

Day 2 – Accountability, Performance & Sustained Endurance
Module 4: Four Levels of Communication & Engagement

Power of listening: active, empathic, and strategic listening
Communicating for clarity using the four levels of communication
Feedback using the Johari Window

Module 5: Mastering Accountability for Success

CLEAR goals framework (Collaborative, Limited, Empowering, Actionable, Results-Oriented)
Accountability ladder: ownership versus blame
Holding others accountable with respect and empathy (Crucial Conversations framework)
Closing the loop through follow-up and recognition

Module 6: Resilience

Understanding the resilience loop (Predict, Prepare, Respond, Adapt)
Managing leadership fatigue and personal energy
Developing personal resilience strategies
Building team resilience through collaboration and support

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Personal Mastery & Self-Leadership (2 Days)
2026-05-19 - 2026-05-20
Objectives
The objective of this training is to empower individuals to cultivate personal mastery and self-leadership by developing self-awareness, emotional intelligence, and proactive habits. Participants will learn to align their personal values with their actions, build resilience, and take ownership of their growth. This program aims to enhance decision-making, foster accountability, and inspire individuals to lead themselves effectively, unlocking their potential for personal and professional success.
Target Audience
This training is designed for professionals, leaders, and individuals seeking to enhance their personal effectiveness, emotional intelligence, and self-leadership skills. It is ideal for those who aspire to take greater control of their growth, improve decision-making, and achieve meaningful success in both their personal and professional lives.
Learning Outcomes

Develop greater self-awareness by identifying personal strengths, values, and areas for growth.
Enhance emotional intelligence to manage emotions effectively and build stronger relationships.
Cultivate habits and mindsets that promote resilience, focus, and consistent personal growth.
Align daily actions and decisions with long-term goals and core values.
Strengthen accountability and ownership to drive meaningful results in personal and professional contexts.

Course Outlines: Day 1:
Module 1: Introduction to Personal Mastery & Self-Leadership

Understanding the concepts of personal mastery and self-leadership.
Exploring the benefits of self-leadership in personal and professional contexts.
Setting personal intentions and goals for the course.

Module 2: Developing Self-Awareness

Identifying personal strengths, values, and limiting beliefs.
Practicing self-reflection techniques for deeper self-understanding.
Using feedback to uncover blind spots and areas for growth.

Module 3: Emotional Intelligence for Self-Leadership

Understanding the components of emotional intelligence (EQ).
Managing emotions effectively in challenging situations.
Building empathy to enhance communication and relationships.

Module 4: Aligning Values with Actions

Defining core values and their role in decision-making.
Creating a personal vision and aligning it with daily habits.
Developing strategies for maintaining integrity and authenticity.

Day 2:
Module 5: Building Resilience and Managing Stress

Understanding the connection between resilience and self-leadership.
Techniques for managing stress and staying focused under pressure.
Building mental and emotional agility to navigate challenges.

Module 6: Goal Setting and Habit Formation

Setting SMART goals for personal and professional growth.
Identifying habits that support or hinder success.
Using habit-tracking tools to ensure consistent progress.

Module 7: Accountability and Ownership

The role of accountability in achieving success.
Creating systems for self-monitoring and reflection.
Overcoming procrastination and fostering a proactive mindset.

Module 8: Action Planning and Commitment

Consolidating key learnings from the training.
Developing a personalized action plan for ongoing self-leadership.
Committing to long-term growth and continuous improvement.

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Telephone Techniques and Handling Difficult Clients (2 Days)
2026-06-03 - 2026-06-04
Objectives
The Telephone Techniques and Handling Difficult Clients course aims to enhance participants’ communication skills in telephone interactions and equip them with strategies to effectively manage challenging client interactions. The primary objectives include providing insights into telephone etiquette, developing techniques for handling difficult clients, and fostering a positive customer service experience.
Target Audience
This course is designed for customer service representatives, executives, and professionals involved in telephone-based interactions. It is suitable for individuals seeking to improve their telephone communication skills and effectively handle challenging client situations. The content caters to those in various industries where telephone communication plays a crucial role in customer relations.
Learning Outcomes

Gain proficiency in telephone etiquette, encompassing effective greetings, active listening, and maintaining a professional tone.
Develop strategies for managing difficult clients, addressing complaints, and resolving conflicts during telephone interactions.
Acquire skills to enhance customer satisfaction through improved communication effectiveness.
Contribute to a positive and professional organizational image through effective telephone techniques.
Empower participants with the knowledge and tools to handle challenging client interactions with confidence and professionalism.

Course Outlines:
Day 1:
Module 1: Foundations of Effective Telephone Communication

Professional Telephone Etiquette (Greetings, Introductions, Closing Remarks)
Active Listening Skills (Techniques for Effective Listening and Understanding)
Nonverbal Communication in Telephone Interactions (Tone of Voice, Pace, Enunciation)
Building Rapport and Establishing Trust

Module 2: Handling Customer Inquiries and Requests

Gathering Information and Clarifying Client Needs
Providing Accurate and Concise Information
Problem-Solving Techniques for Common Customer Inquiries
Directing Calls and Transferring Calls Effectively

Module 3: Techniques for Handling Customer Complaints

Active Listening and Empathy in Complaint Handling
Acknowledging and Validating Customer Concerns
De-escalation Techniques for Angry or Frustrated Clients
Finding Solutions and Resolving Complaints Effectively

Module 4: Building Rapport and Customer Relationships

Personalized Communication and Customer Recognition
Active Listening and Empathy in Customer Interactions
Building Trust and Credibility through Effective Communication

Day 2:
Module 5: Dealing with Difficult Client Behaviors

Identifying and Addressing Aggressive, Rude, or Demanding Clients
Setting Boundaries and Maintaining Professionalism
Handling Difficult Conversations and Difficult People
Techniques for Remaining Calm and Composed under Pressure

Module 6: Handling Difficult Situations

Dealing with Irate Customers and Handling Angry Outbursts
Managing Difficult Calls and Escalation Situations
Handling Customer Complaints and Disputes
Techniques for Handling Difficult or Sensitive Topics

Module 7: Communication Technology and Tools

Utilizing Telephone Systems and Communication Technologies
Effective Use of Call Recording and Monitoring Tools
Communication Protocols and Best Practices
Technology and its Impact on Customer Service

Module 8: Enhancing Customer Satisfaction

Measuring Customer Satisfaction and Gathering Feedback
Using Customer Feedback to Improve Telephone Interactions
Creating a Positive Customer Experience
Building Long-Term Customer Relationships

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Professional Email Etiquette, Writing Skills & Office
2026-06-03 - 2026-06-04
Objectives
Effective workplace communication is essential for professionalism, efficiency, and organisational credibility. This 2-day programme equips participants with practical skills to communicate clearly and professionally through emails, written correspondence, and daily office interactions.
The programme focuses on professional email etiquette, structured writing skills, and effective office communication practices. Participants will learn how to manage tone, clarity, and intent across different communication situations while maintaining professionalism and courtesy in both internal and external correspondence.
Target Audience

Executives, managers, and supervisors
Administrative and support staff
Professionals involved in internal and external communication
Employees who write emails, reports, or official workplace messages

Learning Outcomes

Apply professional email etiquette in workplace communication
Write clear, concise, and well-structured professional messages
Use appropriate tone and language for different audiences and situations
Handle sensitive or challenging communication professionally
Communicate effectively with colleagues, superiors, and external parties
Contribute to a positive and professional office communication culture

Course Outlines: Day 1 – Professional Email Etiquette & Writing Fundamentals
Module 1: Fundamentals of Professional Email Etiquette

Importance of email etiquette in the workplace
Common email mistakes and their impact
Email as a reflection of personal and organisational image

Module 2: Professional Tone, Language & Style

Choosing appropriate tone for different recipients
Formal, semi-formal, and informal writing styles
Polite, respectful, and professional language usage

Module 3: Structuring Effective Emails & Written Messages

Organising emails for clarity and purpose
Writing effective subject lines
Structuring messages for readability and action

Module 4: Writing Skills for Workplace Communication

Writing clearly and concisely
Avoiding ambiguity and misinterpretation
Grammar, word choice, and sentence structure essentials

Day 2 – Office Communication & Handling Workplace Scenarios Module
5: Managing Email Interactions with Courtesy

Responding promptly and professionally
Acknowledging emails appropriately
Managing follow-ups and reminders

Module 6: Handling Challenging & Sensitive Communication

Managing complaints and dissatisfaction professionally
Writing firm yet polite messages
Handling conflict and misunderstandings through writing

Module 7: Office Communication Skills

Communicating effectively with colleagues and supervisors
Professional communication across departments
Managing expectations and clarity in office communication

Module 8: Building a Professional Communication Culture

Establishing communication standards in the workplace
Consistency in written and email communication
Best practices for professional office correspondence
Personal action plan for improving communication effectiveness

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

ISO 14001 – Awareness Training Environmental Management Systems (EMS) (2 Days)
2026-06-03 - 2026-06-04
Objectives
The ISO 14001 – Awareness Training – Environmental Management Systems programme is designed to provide participants with a foundational understanding of ISO 14001 and its role in supporting effective environmental management. The programme introduces key principles, requirements, and benefits of ISO 14001 while emphasising environmental stewardship and sustainable business practices.
The 2-day format allows participants to gain deeper awareness of EMS concepts, regulatory compliance, and practical implementation considerations, enabling organisations to strengthen environmental responsibility and support sustainability objectives.
Target Audience

Professionals at all levels
Executives and Senior Managers
Managers and Supervisors
Personnel involved in environmental management, compliance, or sustainability initiatives
Individuals seeking awareness of ISO 14001 and EMS

Learning Outcomes

Develop foundational knowledge of ISO 14001 and Environmental Management Systems
Understand the core principles, requirements, and benefits of ISO 14001
Recognise the importance of environmental stewardship in organisational operations
Support the implementation and maintenance of effective environmental management practices
Contribute to environmentally sustainable practices and regulatory compliance
Strengthen organisational commitment to environmental responsibility

Course Outlines:
Day 1 – ISO 14001 Fundamentals & Environmental Principles
Module 1: Introduction to ISO 14001 & Environmental Management Systems

Overview of ISO 14001 and its global significance
Purpose and benefits of Environmental Management Systems
Relationship between EMS and organisational sustainability

Module 2: Key Principles of ISO 14001

Core principles underpinning ISO 14001
Risk-based thinking and environmental responsibility
Continual improvement and preventive approach

Module 3: Understanding ISO 14001 Requirements

Overview of ISO 14001 clauses and structure
Understanding compliance obligations
Roles and responsibilities within an EMS

Module 4: Environmental Stewardship & Sustainable Practices

Role of environmental stewardship in organisations
Integrating sustainable practices into daily operations
Environmental awareness and employee involvement

Day 2 – EMS Implementation, Roles & Continuous Improvement
Module 5: Implementation of Environmental Management Systems

Steps to implement an effective EMS
Aligning EMS with organisational processes
Documentation and operational controls

Module 6: Maintenance & Continuous Improvement

Monitoring and measuring environmental performance
Internal evaluation and improvement opportunities
Best practices for sustaining EMS effectiveness

Module 7: Roles of Professionals & Leadership in Environmental Responsibility

Responsibilities of professionals, executives, and senior managers
Leadership commitment and environmental culture
Promoting awareness and accountability across the organisation

Module 8: EMS Awareness, Compliance & Organisational Readiness

Supporting compliance with environmental standards
Preparing organisations for audits and assessments (awareness level)
Key takeaways and action planning for workplace application

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Hazard Identification, Risk Assessment and Risk Control (HIRARC) (2 Days)
2026-06-09 - 2026-06-10
Objectives
The Hazard Identification, Risk Assessment, and Risk Control (HIRARC) Training Course is designed to equip participants with the essential knowledge and skills to systematically identify, assess, and control hazards in the workplace. The course is designed to instill a comprehensive understanding of HIRARC principles, fostering a proactive safety culture within organizations.
Target Audience
This training course is tailored for individuals across various industries, including but not limited to safety officers, supervisors, managers, and middle management that are involved in health and safety responsibilities. It caters to professionals seeking to enhance their proficiency in hazard identification, risk assessment, and risk control, ultimately contributing to a safer working environment.
Learning Outcomes

Thorough understanding of HIRARC methodology.
Proficiency in identifying workplace hazards and conducting risk assessments. ● Implementation of practical risk control measures.
Development of clear safety communication skills.
Active contribution to robust safety management systems.
Empowerment to minimize risks and foster a safer work environment.

Course Outlines:
Day 1:
Module 1: Introduction to HIRARC Principles

Overview and importance of Hazard Identification, Risk Assessment, and Risk Control.
Principles of fostering a proactive safety culture.

Module 2: HIRARC Methodology

In-depth exploration and practical application exercises.
Case studies illustrating successful HIRARC implementation.

Module 3: Target Audience and Industry Application

Identification of target audience and customization for diverse industries. ● Practical scenarios and discussions for industry-specific application.

Module 4: Proficiency in Hazard Identification and Risk Assessment ● Techniques for identifying workplace hazards.

Step-by-step guide to conducting effective risk assessments.

Day 2:
Module 5: Practical Risk Control Measures

Implementation strategies and real-world simulations.
Showcasing successful risk control practices through case studies.

Module 6: Safety Communication Skills

Importance of clear safety communication.
Developing effective communication strategies.

Module 7: Contribution to Safety Management Systems

Active contribution to robust safety management systems.
Integration of HIRARC principles into organizational safety frameworks.

Module 8: Empowerment for a Safer Work Environment

Strategies for minimizing risks in the workplace.
Fostering a culture of safety empowerment.

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Corporate Social Media Content Essentials (2 Days)
2026-06-09 - 2026-06-10
Objectives
Corporate Social Media Content Essentials this programme is designed to help participants understand the fundamentals of social media communication and apply simple yet effective content techniques suitable for corporate use. Participants will gain foundational knowledge of social media platforms, corporate brand messaging, and content creation approaches aligned with organisational objectives. The programme emphasises practical application using accessible tools such as Canva and mobile devices to support day-to-day corporate social media needs.
Target Audience

Junior Executives
Communication Teams
Marketing Staff
Corporate Affairs Teams

Learning Outcomes
By the end of this programme, participants will be able to:

Remember key concepts of major social media platforms and content categories
Understand how brand voice, tone, and messaging function in a corporate setting
Apply basic content creation skills using Canva and mobile tools for corporate communication

Course Outlines: Day 1 – Social Media Fundamentals & Corporate Content Basics
Module 1: Social Media Platform Overview

Overview of key social media platforms
Understanding platform purposes and audience behaviour

Module 2: Understanding Corporate Brand Messaging

Brand voice and tone in corporate communication
Aligning messaging with organisational values and objectives

Module 3: Types of Social Media Content

Content categories for corporate social media
Informative, engagement, and branding content

Module 4: Caption Basics & Messaging Structure

Writing clear and effective captions
Structuring messages for clarity and impact

Module 5: Practical Activity – Social Media Posts Using Canva

Guided Canva content creation
Designing simple corporate social media posts

Day 2 – Video Content & Content Planning Module 6: Essentials of Video Content

Understanding basic video content principles
Video formats suitable for corporate use

Module 7: How TikTok & Instagram Content Works for Corporates

Platform-specific content behaviour
Corporate adaptation of TikTok and Instagram formats

Module 8: Flow of Creating a Content Calendar

Planning content for consistency
Aligning content with campaigns and organisational goals

Module 9: Practical Activity – Simple Video Editing

Basic video editing using mobile tools
Applying video content for corporate communication

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

LEVEL 2: Microsoft Excel (Intermediate) (2 Days)
2026-06-09 - 2026-06-10
Objectives
The Level 2: Microsoft Excel (Intermediate) program aims to provide participants with an in-depth understanding of intermediate Excel functionalities. The primary objectives include advancing participants’ proficiency in data analysis, enhancing spreadsheet management skills, and introducing them to more complex features of Microsoft Excel. Emphasis is placed on practical application, enabling participants to use Excel as a powerful tool for data manipulation, analysis, and visualization in professional settings.
Target Audience
This training is designed for individuals with a basic understanding of Microsoft Excel or those who have completed a beginner-level course. It caters to professionals, analysts, managers, and anyone looking to elevate their Excel skills to an intermediate level. The program is suitable for participants at various career stages, providing valuable insights and hands-on experience to enhance their spreadsheet capabilities.
Learning Outcomes
By the end of this programme, participants will be able to:

Acquire advanced skills in data organization, analysis, and visualization.
Learn to manage larger datasets and create dynamic reports.
Utilize Excel’s powerful features for enhanced productivity.
Empower participants to leverage Excel as a strategic tool for decision-making and data-driven insights in professional roles.

Day 1:
Module 1: Introduction to Excel 2016 Interface

Starting Excel
The Excel Interface
Changing Excel’s View
Working with Existing Workbook

Module 2: Working with Microsoft Excel 2016

Creating Workbooks
Saving Workbooks
Input Basic Data
Using Data Types
Cutting, Copying and Pasting Data
Editing Workbook’s Properties

Module 3: Using Basic Formulas

Building Basic Formulas
Using Cell References
Using Cell Ranges

Module 4: Formatting Cells and Ranges

Inserting and Deleting Cells
Manually Formatting Cell Contents
Using Format Painter
Paste Special Options
Formatting Cells with Styles
Hyperlink Data

Day 2: Module 5: Formatting Worksheets

Working with Rows and Columns
Using Themes
Modifying Worksheet’s Appearance
Inserting Headers and Footers

Module 6: Adding Pictures and Shapes to a Worksheet

Inserting Pictures
Adding Shapes and WordArt
Deleting, Copying and Moving Graphics
Formatting Graphics
Using SmartArt Graphics

Module 7: Printing Worksheets

Preparing a Document for Printing
Printing with Backstage

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Administrative Excellence
2026-06-16
Objectives
The Next Generation Administrative Excellence course is designed to empower administrative professionals with the skills, knowledge, and mindset required to thrive in the modern workplace. Over two days, participants will explore the evolving role of administrative professionals, learn to leverage technology effectively, enhance organisational and time management skills, and develop strong communication and problem-solving abilities. The course aims to equip participants with the tools necessary to excel in their roles and make significant contributions to their organisations.
Target Audience
The Next Generation Administrative Excellence course is intended for administrative professionals, executive assistants, office managers, and support staff seeking to enhance their skills and effectiveness in the modern workplace. It is suitable for both seasoned professionals looking to adapt to the changing demands of their roles and emerging professionals seeking to develop a strong foundation for career growth.
Learning Outcomes

Embrace a growth mindset and adapt effectively to the evolving role of administrative professionals in the digital age.
Leverage technology tools and software to enhance productivity and efficiency in daily tasks.
Demonstrate strong organizational and time management skills to effectively handle multiple responsibilities.
Communicate confidently and professionally, fostering positive relationships with colleagues and stakeholders.
Apply problem-solving techniques to analyze challenges and make informed decision

Course Outline:
Module 1: The Evolving Role of Administrative Professionals

Understanding the changing landscape of administrative work
Embracing a growth mindset and adaptability in the workplace
Navigating challenges and embracing opportunities in the digital era

Module 2: Leveraging Technology for Enhanced Productivity

Exploring essential digital tools for administrative professionals
Harnessing the power of productivity software, project management tools, and collaboration platforms
Implementing time-saving techniques through automation and organization

Module 3: Mastering Organizational and Time Management Skills

Prioritizing tasks and managing competing demands
Setting and achieving SMART goals for personal and team success
Creating efficient workflows and managing calendars effectively

Module 4: Effective Communication Strategies for Administrative Professionals

Enhancing verbal and written communication skills
Developing active listening and effective questioning techniques
Building strong professional relationships with colleagues, superiors, and clients.

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

ESG Essentials: What Every Employee Must Know (1 day)
2026-06-16
Objectives
Environmental, Social and Governance (ESG) principles are no longer limited to top management or sustainability teams. In Malaysia, organisations are increasingly expected to demonstrate responsible business practices, regulatory compliance, and ethical conduct across all levels of the workforce.
This programme is designed to build foundational ESG awareness among employees by explaining what ESG means, why it matters, and how individual roles contribute to organisational ESG commitments. Participants will gain practical understanding of ESG concepts, workplace implications, and everyday actions that support sustainable and responsible business practices
Target Audience

Employees at all levels
Executives, managers, and supervisors
Operational and support staff
Organisations beginning or strengthening ESG initiatives

Learning Outcomes

Understand the basic concepts and components of ESG
Recognise the importance of ESG in the Malaysian business context
Identify how ESG principles apply to daily work activities
Understand employee roles and responsibilities in supporting ESG goals
Contribute positively to environmental, social, and governance practices at the workplace

Course Outline: Module 1: Introduction to ESG

What is ESG and why it matters
Evolution of ESG in global and Malaysian contexts
ESG as a business, compliance, and reputation issue

Module 2: Environmental (E) – Sustainability at the Workplace

Environmental responsibility in organisations
Resource efficiency, waste reduction, and energy awareness
Environmental practices relevant to Malaysian workplaces
Employee roles in supporting environmental sustainability

Module 3: Social (S) – People, Workplace & Community

Workplace health, safety, and wellbeing
Diversity, inclusion, and fair labour practices
Ethical behaviour and respectful workplace culture
Social responsibility within organisations and communities

Module 4: Governance (G) – Ethics, Integrity & Accountability

Understanding governance in simple terms
Code of conduct, policies, and compliance
Anti-corruption and ethical decision-making
Employee accountability and reporting responsibilities

Module 5: ESG in Daily Work Practices

How individual actions support ESG goals
ESG-related risks and consequences of non-compliance
Simple workplace examples and scenarios
Aligning personal responsibility with organisational values

Module 6: Building an ESG-Aware Workplace Culture

Creating awareness and shared responsibility
Supporting organisational ESG initiatives
Personal action planning for ESG-friendly behaviour
Key takeaways and commitment to responsible practices

PRICING:

RM 1,800.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Strategic Leadership & Change Mastery (2 Days)
2026-06-23 - 2026-06-24
Objectives
The program is designed to equip leaders with skills to drive change and lead teams strategically. It develops a mindset of adaptability and forward‑thinking in leadership. This program offers participants relevant tools and frameworks for aligning team goals with organizational strategy and change.
Target Audience
The program is suitable for middle to senior-level managers, department heads, business unit leaders, change agents, transformation teams, and high-potential talent in the leadership pipeline.
Learning Outcomes
By the end of this program, participants will be able to:

Apply strategic thinking frameworks to effectively align team actions with organizational goals.
Lead change initiatives with clarity, confidence, and impactful communication.
Identify sources of resistance to change and implement strategies to manage them effectively.
Apply a strategic change framework to drive successful transformation in the workplace.

Course Outlines: Day 1: Strategic Leadership Foundations
Module 1: The Role of a Strategic Leader

Moving from operational to strategic mindset
Traits of high-impact leaders
Personal leadership audit & clarity of purpose

Module 2: Strategic Thinking & Alignment

Using SWOT, PESTLE, and Strategic Mapping
Aligning team goals with organizational direction
Making trade-offs and resource prioritization

Module 3: Decision-Making Under Pressure

Critical thinking tools (e.g., 5 Whys, Fishbone)
Risk-aware and data-informed decisions
Deciding with incomplete information

Day 2: Change is the Only Constant!
Module 4: From Status Quo to Future State

Change Gurus and Paradigm Shift
Lewin’s 3-Step Change Model
Kotter’s 8-Step Change Model
Who Says the Elephant Can’t Dance?

Module 5: Transformation Matrix

Degree, level, and scope of change
Continuous improvement vs drastic change
Quick wins vs sustainable shifts
Change agent

Module 6: Change Management Framework

Organizational-wide change
New KPIs, behaviors, coaching, mentoring-performance
Culture-wide change

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Sensory Awareness & Mindfulness (SAM) (2 Days)
2026-06-23 - 2026-06-24
Objectives
Sensory Awareness & Mindfulness (SAM) is a wellbeing programme designed to help employees slow down, reconnect with themselves, and build healthier ways to cope with stress and emotional fatigue. The programme blends mindfulness with sensory-based self-care approaches to support professionals facing high workloads, caregiving responsibilities, and constant pressure.
Over two days, participants will engage in guided sensory and mindfulness practices that enhance self-awareness, emotional regulation, and resilience. The programme focuses on practical, experiential learning that participants can safely apply in daily work and personal life.
Target Audience

Working Professionals
Caretakers
Helping Professionals
Employees experiencing high workload or emotional demands

Learning Outcomes

Understand the core pillars of self-care and the impact of neglecting wellbeing at work
Recognise personal stress signals and early signs of burnout
Apply mindfulness principles to manage emotional and mental challenges
Practise a range of sensory-based self-care techniques
Use creative expression as a tool for emotional processing and grounding
Develop a personal mindfulness and self-care routine

Course Outlines:
Day 1 – Awareness, Regulation & Inner Stability
Module 1: Understanding Stress & the Modern Workplace
Workplace stress in today’s environment

Emotional load, mental fatigue, and burnout risks
How stress affects focus, mood, and behaviour

Module 2: The Body–Mind Connection

How the nervous system responds to stress
Fight, flight, freeze and shutdown responses
Recognising physical and emotional stress signals

Module 3: Foundations of Mindfulness

What mindfulness is (and what it is not)
Present-moment awareness
The 9 attitudes of mindfulness
Applying mindfulness at work

Module 4: Sensory Awareness for Grounding

Using sight, sound, touch, and movement to regulate emotions
Grounding techniques for overwhelm and anxiety
Sensory practices for focus and calm

Day 2 – Expression, Integration & Resilience Building
Module 5: Sensory-Based Self-Care Practices

Brainspotting (gaze spotting) for emotional release
Mindfulness touch practices
Mindfulness body movement and walking

Module 6: Creative Expression for Emotional Processing

Expressive art as a non-verbal processing tool
Bilateral music and drawing
Painting and reflective writing for clarity

Module 7: Building Emotional Resilience

Responding vs reacting
Self-compassion and emotional balance
Creating healthy coping strategies for daily stress

Module 8: Integration & Personal Mindfulness Plan

Integrating mindfulness into daily routines
Creating a simple, sustainable self-care plan
Reflection, sharing, and commitment to practice

Training Methodology
This programme uses experiential learning, sensory-based practices, creative expression, guided reflection, and group sharing. Participants engage in hands-on mindfulness activities designed to promote awareness, emotional regulation, and resilience in a safe and supportive environment.
PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Boost your Productivity with Artificial Intelligence-AI (2 Days)
2026-06-23 - 2026-06-24
Objectives
This 2-day training program is designed to equip participants with the knowledge and skills to leverage Artificial Intelligence (AI) tools specifically aimed at enhancing time management and productivity. Through practical workshops, hands-on exercises, and interactive discussions, participants will explore AI-driven solutions tailored to optimize time allocation, streamline workflows, and prioritize tasks efficiently. The training will focus on practical strategies for integrating AI technologies into daily routines to maximize productivity and achieve better time management outcomes.
Target Audience
This training is suitable for professionals, entrepreneurs, and individuals seeking to enhance their time management skills using AI technologies. It is ideal for anyone who wants to learn how to leverage AI tools and techniques to prioritize tasks effectively, automate repetitive processes, and optimize time allocation in both personal and professional contexts.
Learning Outcomes

Understand the role of Artificial Intelligence (AI) in time management and productivity enhancement.
Identify and evaluate AI-powered tools and technologies designed to optimize time allocation and streamline workflows.
Develop practical skills in using AI-driven solutions for task prioritization, scheduling, and time tracking.
Implement effective strategies for integrating AI into daily routines to improve time management practices and boost productivity.
Cultivate a mindset for continuous learning and exploration of AI-driven productivity solutions to optimize time management in the long term

Course Outlines:
Day 1
Session 1: Introduction to AI for Time Management

Overview of Artificial Intelligence (AI) and its relevance in time management.
Understanding the intersection of AI technologies and productivity enhancement.
Exploring common challenges in time management and how AI can address them.

Session 2: Prioritizing Tasks with AI

Strategies for using AI-powered tools to prioritize tasks effectively.
Hands-on exercises in categorizing tasks based on urgency and importance.
Leveraging AI algorithms for personalized task prioritization.

Session 3: Automating Repetitive Tasks with AI

Introduction to AI-driven automation tools and techniques.
Demonstrations of automating repetitive tasks using AI algorithms.
Benefits and considerations of task automation in time management.

Session 4: AI-Powered Scheduling and Time Tracking

Exploring AI-enabled scheduling applications and time tracking tools.
Hands-on exercises in using AI for scheduling meetings and appointments.
Leveraging AI insights for optimizing time allocation and identifying productivity patterns.

Day 2:
Session 5: Maximizing Efficiency with AI-Driven Personal Assistants

Overview of AI-powered personal assistant applications and productivity tools.
Hands-on exploration of virtual assistants for task management and reminders.
Tips and techniques for maximizing efficiency with AI-driven personal assistants.

Session 6: Enhancing Focus and Concentration with AI

Strategies for using AI technologies to minimize distractions and maintain focus.
Exploring AI-driven tools for blocking distractions and managing digital clutter.
Practical exercises in creating an AI-enhanced productivity environment.

Session 7: Integrating AI into Daily Routines

Developing personalized routines and workflows with AI-driven productivity solutions.
Tips for seamlessly integrating AI tools into daily schedules and habits.
Case studies and success stories of individuals leveraging AI for better time management.

Session 8: Action Planning and Implementation

Developing actionable plans for integrating AI-driven time management strategies into participants’ daily routines.
Peer feedback and collaboration on implementation strategies and best practices.
Closing remarks and resources for continued learning and exploration of AI-driven time management solutions.

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Conflict Resolution: Getting Along in the Workplace (2 Days)
2026-06-23 - 2026-06-24
Objectives
Conflict is a natural part of any workplace, but when not effectively managed, it can hinder productivity, damage relationships, and impact overall team morale. This two-day training course focuses on equipping participants with essential conflict resolution skills to promote a harmonious work environment. Participants will learn strategies and techniques to identify, address, and resolve conflicts, fostering open communication, collaboration, and a positive workplace culture.
Target Audience
All levels of staff including senior and mid-managers, supervisors, executives, frontline staff and those who seek to improve their professional skills in business communication.
Learning Outcomes
By the end of this programme, participants will be able to:

Understand the nature and causes of workplace conflicts.
Identify different conflict resolution styles and their implications.
Apply effective communication techniques to prevent and manage conflicts.
Utilize active listening skills to understand and address underlying concerns.

Course Outlines: Day 1:
Module 1:Introduction to Workplace Conflict

Understanding the nature and impact of workplace conflicts
Common causes and signs of conflicts
The importance of addressing conflicts proactively

Module 2: Conflict Resolution Styles

Exploring different conflict resolution styles
Recognizing the strengths and limitations of each style
Identifying personal conflict resolution tendencies

Module 3: Effective Communication in Conflict Resolution

Importance of clear and assertive communication
Nonverbal communication and its impact on conflict resolution
Active listening techniques to promote understanding

Module 4: Problem-Solving Approaches

Applying problem-solving techniques to conflicts
Identifying underlying interests and needs
Generating creative options for resolution

Day 2:
Module 5: Emotional Intelligence in Conflict Resolution

Understanding emotions and their role in conflicts
Managing personal emotions during conflicts
Empathy and building rapport to diffuse tension

Module 6: Collaboration and Negotiation

Collaborative approaches to conflict resolution
Building consensus and reaching win-win outcomes
Negotiation techniques for mutually beneficial resolutions

Module 7: Preventing and Resolving Workplace Conflicts

Strategies for preventing conflicts in the workplace
Early intervention and conflict management techniques
Mediation and facilitation skills

Module 8: Developing a Conflict Resolution Action Plan

Identifying personal areas for growth in conflict resolution
Creating an action plan for implementing conflict resolution strategies
Applying conflict resolution skills in real-life scenarios

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

From Customer Service to Customer Experience (2 Days)
2026-07-01 - 2026-07-02
Objectives
This programme helps participants move beyond basic service delivery toward creating memorable customer experiences. Participants learn to anticipate needs, handle complaints with empathy, and deliver consistent excellence that builds loyalty and brand trust. The programme aims to:

Strengthen participants’ ability to manage customers with professionalism and care.
Develop proactive service behaviors that exceed expectations.
Equip teams with practical recovery strategies for real-life service challenges.

Target Audience
Frontline Staff, Customer Service Representatives, Call Centre Agents, Hospitality Teams, Sales Assistants, and anyone involved in direct customer interaction.
Learning Outcomes
By the end of this programme, participants will be able to:

Differentiate between customer service and customer experience.
Demonstrate proactive service behaviors in handling daily interactions.
Apply the WOW Recovery method to turn complaints into loyalty.
Use empathy, tone, and anticipation to manage diverse customer emotions.
Create a consistent service culture that reflects organizational values.

Course Outlines
Day 1: Creating Memorable Moments
Module 1: The Shift from Service to Experience
Program Content:

What defines excellent customer experience today
Emotional connection and memory in customer loyalty
The “Moments that Matter” concept

Activities / Exercises:

Service Story Reflection: Best and worst experience
Group activity: Mapping your customer’s journey

Module 2: Communication that Connects
Program Content:

Verbal and non-verbal communication in service interactions
Tone, empathy, and active listening skills
Handling diverse personalities and emotional triggers

Activities / Exercises:

Empathy simulation: “Walk in My Shoes”
Role-play: Calming an upset customer

Day 2: Anticipate, Recover, and Delight
Module 3: Proactive Service & Anticipation Skills
Program Content:

Reading customer cues before problems arise
Anticipating needs based on service patterns
Service personalization techniques

Activities / Exercises:

“Guest Radar” observation game
Team brainstorm: Anticipation in your department

Module 4: WOW Recovery & Lasting Impressions
Program Content:

Handling complaints using the WOW Recovery model
Turning service failure into a relationship opportunity
Building habits for consistent service excellence

Activities / Exercises:

Real complaint analysis: “What went wrong?”
Group presentation: Design your department’s WOW recovery plan

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Handling Customer Complaints: 2-Day Professional Training
2026-07-01 - 2026-07-02
Objectives
The objective of the Handling Customer Complaints training program is to provide participants with a comprehensive understanding of the skills and knowledge necessary to effectively handle customer complaints and improve customer satisfaction. In today’s highly competitive business environment, it is crucial for organizations to have a solid approach to managing customer complaints. Effective handling of customer complaints can help to prevent the loss of business, maintain customer loyalty, and even enhance the reputation of an organization.
Target Audience
The target audience for the Handling Customer Complaints training program includes customer service representatives, front-line employees, managers, and anyone who interacts with customers in a business setting.
Learning Outcomes

Communicate effectively with customers using active listening techniques
Identify root causes of customer complaints and use problem-solving, negotiation, and empathy to resolve them
Manage personal emotions and respond professionally in challenging situations
Identify patterns and trends in customer complaints and make recommendations for service improvement.

Course Outlines: Day 1:
Module 1: Introduction to Customer Complaints

The importance of effective complaint handling
Types of customer complaints
Understanding customer needs and expectations
The cost of poor complaint handling

Module 2: Active Listening Techniques

Importance of active listening in customer interactions
Practical strategies for attentive and empathetic listening
Enhancing communication through effective listening skills

Module 3: Effective Communication Skills

Verbal and nonverbal communication techniques
Active listening skills
Asking effective questions
Using empathy to build rapport

Module 4: Managing Emotions

Understanding and managing personal emotions
Strategies for staying calm and professional
Dealing with angry or upset customers
Avoiding escalation

Day 2:
Module 5: Time management

Prioritizing complaints
Setting realistic expectations with customers
Managing time effectively
Resolving complaints within an appropriate time frame

Module 6: Professional Response in Challenging Situations

Strategies for maintaining professionalism in difficult scenarios
De-escalation techniques for defusing tense customer interactions
Case studies on effective responses to challenging complaints

Module 7: Complaint Resolution Techniques

Root cause analysis
Problem-solving techniques
Negotiation and conflict resolution
Using empathy to address emotional complaints

Module 8: Documentation and Follow-up

The importance of accurate documentation
Following up with customers
Identifying opportunities for improvement
Preventing future complaints

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

ISO 45001 Occupational Health and Safety (OH&S) (2 Days)
2026-07-01 - 2026-07-02
Objectives
The ISO 45001 Occupational Health and Safety training is designed to establish and maintain practices that prioritize the health and safety of employees and other stakeholders. The brief objectives of ISO 45001 include the establishment of a systematic approach to OH&S management, identification and mitigation of risks, compliance with applicable legal and regulatory requirements, and continuous improvement of OH&S performance.
Target Audience
The target audience for ISO 45001 includes employees at all levels, middle management, executives and indiividual seeking to enhance their commitment to employee well-being and safety. This standard is particularly relevant to companies that recognize the importance of providing a safe and healthy work environment, reducing workplace accidents, and minimizing occupational health risks.
Learning Outcomes

Gain a comprehensive understanding of OH&S management systems principles and requirements.
Identify and assess occupational health and safety risks, establish effective controls, and ensure legal compliance.
Develop skills to implement and maintain a customized and robust OH&S management system.
Empower individuals and organizations to continuously improve OH&S performance through monitoring, evaluation, and preventive/corrective measures.
Foster a safety culture, protect employees, and contribute to the overall well-being of the workforce.

Course Outlines:
Day 1
Module 1: Introduction to ISO 45001

Overview of Occupational Health and Safety (OH&S) management systems
Importance of prioritizing employee and stakeholder health and safety

Module 2: Objectives of ISO 45001 Training

Establishing a systematic approach to OH&S management
Identification and mitigation of occupational health and safety risks
Ensuring compliance with legal and regulatory requirements
Continuous improvement of OH&S performance

Module 3: Principles and Requirements of OH&S Management Systems

Understanding the principles behind ISO 45001
Key requirements for implementation and documentation
Leadership and responsibility for effective system management

Module 4: Risk Identification and Mitigation

Techniques for identifying hazards and assessing OH&S risks
Developing and applying effective control measures
Case studies and practical approaches to risk mitigation

Day 2:
Module 5: Legal Compliance

Overview of applicable OSH laws and regulatory obligations
Ensuring ongoing legal compliance in the workplace
Consequences of non-compliance and risk to business operations

Module 6: Implementation Skills

Skills and strategies to implement ISO 45001 effectively
Tailoring the management system to suit organizational needs and industry context
Training, internal communication, and employee involvement

Module 7: Continuous Improvement

Monitoring and evaluating OH&S metrics and KPIs
Conducting internal audits and incident reporting
Implementing corrective and preventive actions for system enhancement

Module 8: Safety Culture and Well-being

Building a proactive safety culture through leadership and engagement
Initiatives to support employee well-being
High-impact activities to raise safety awareness across the organization

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

QLASSIC Awareness Course (2 Days)
2026-07-08 - 2026-07-09
Objectives
The QLASSIC Awareness Course is designed to provide participants with a comprehensive understanding of the Quality Assessment System in Construction (QLASSIC). The programme equips participants with essential knowledge and awareness of QLASSIC principles, criteria, and assessment methods. It aims to empower construction professionals to contribute effectively to improving construction quality by adhering to QLASSIC standards and best practices within construction projects.
Target Audience

Project Managers
Site Engineers
Construction Personnel
Middle Management
Individuals involved in construction project management

Learning Outcomes
By the end of this programme, participants will be able to:

Gain in-depth knowledge of the QLASSIC framework, covering principles, criteria, and assessment methods.
Develop practical skills to apply QLASSIC standards effectively in construction projects, ensuring the delivery of high-quality work.
Acquire the ability to identify and address common issues related to construction quality, fostering excellence in project execution.
Empower participants to actively contribute to the improvement of construction quality within their respective projects.
Enable individuals to successfully implement QLASSIC standards, enhancing overall project quality and success.

Course Outlines:
Day 1 – QLASSIC Fundamentals & Framework
Module 1: Introduction to QLASSIC

Overview of Quality Assessment System in Construction (QLASSIC)
Key principles and philosophy behind QLASSIC

Module 2: Understanding the QLASSIC Framework

In-depth exploration of the QLASSIC framework
Examination of QLASSIC principles, criteria, and assessment methods

Module 3: Application of QLASSIC Standards

Developing practical skills to apply QLASSIC standards
Ensuring effective implementation of QLASSIC in construction projects

Day 2:
Quality Issues, Implementation & Continuous Improvement
Module 4: Addressing Common Construction Quality Issues

Identification of common quality issues in construction projects
Analysis of factors contributing to quality challenges
Strategies for addressing and resolving quality issues

Module 5: Empowering Project Contributors

Strategies for active contribution to construction quality improvement
Roles and responsibilities of project team members
Encouraging a culture of excellence in project execution

Module 6: Successful Implementation of QLASSIC

Achieving proficiency in implementing QLASSIC standards
Enhancing overall project quality
Ensuring successful project outcomes through quality compliance

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Corporate Video Essentials: Shoot & Edit Using Mobile (2 Days)
2026-07-08 - 2026-07-09
Objectives
This programme is designed to help participants understand basic video production concepts and apply beginner-friendly filming and editing techniques using mobile devices. Participants will learn how to capture professional-looking corporate videos, apply simple filming frameworks, and edit short videos using mobile applications such as CapCut or Canva Video. The programme focuses on practical application suitable for corporate communication, marketing, and internal content creation.
Target Audience

Marketing teams
Communication officers
Human Resource personnel
Corporate content creators

Learning Outcomes
By the end of this programme, participants will be able to:

Remember basic video production and audio concepts
Understand framing, composition, and sound fundamentals
Apply simple mobile filming techniques for corporate scenarios
Perform basic video editing using mobile applications
Create short corporate video clips confidently

Course Outlines: Day 1 – Video Fundamentals & Mobile Filming
Module 1: Basics of Video Production

Introduction to basic video production concepts
Understanding video purpose and corporate usage

Module 2: Understanding Framing, Composition & Sound

Framing and composition basics
Importance of sound and audio quality in videos

Module 3: Mobile Filming Techniques

Filming using mobile devices
Camera angles, stability, and lighting basic

Module 4: Simple Script Structure for Corporate Videos

Understanding simple scripting frameworks
Structuring messages for corporate video content

Module 5: Filming Practice (Activity)

Hands-on mobile filming practice
Guided filming exercises

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Scaffolding Training (1 Day)
2026-07-09
Objectives
The Scaffolding Training programme is designed to equip participants with the essential knowledge and practical skills to provide effective instructional support in learning environments. The programme focuses on understanding scaffolding concepts, applying appropriate techniques, and tailoring support to learners’ needs to enhance engagement, understanding, and retention.
This 1-day programme consolidates key concepts and practical elements from the original design, enabling participants to apply scaffolding strategies confidently within educational, training, and workplace learning settings.
Target Audience

Educators and lecturers
Trainers and facilitators
Instructional designers
Corporate trainers and learning practitioners
Individuals involved in facilitating learning and development programmes

Learning Outcomes
By the end of this programme, participants will be able to:

Understand the importance of scaffolding in effective learning
Apply key scaffolding techniques in instructional settings
Tailor learning support to meet individual learner needs
Model effective learning behaviours to enhance understanding
Foster engaging learning experiences and improve knowledge retention

Course Outlines:
Day 1
Module 1: Introduction to Scaffolding in Learning

Understanding the concept and importance of scaffolding
Role of scaffolding in facilitating effective learning experiences
Overview of programme objectives and structure

Module 2: Scaffolding Techniques & Applications

Overview of various scaffolding techniques
Application of scaffolding methods in different learning contexts
Case examples of successful scaffolding implementation
Practical exercises for hands-on understanding

Module 3: Tailoring Support to Learner Needs

Identifying individual learner needs
Strategies for adapting instructional support
Creating a supportive and adaptive learning environment
Real-world examples of personalised scaffolding approaches

Module 4: Modelling Effective Learning Behaviours

Importance of modelling in learning facilitation
Demonstrating behaviours that enhance engagement and understanding
Role-playing and simulation activities for application

Module 5: Fostering Engagement & Knowledge Retention

Techniques to create engaging learning experiences
Strategies to reinforce and consolidate learning
Using feedback and assessment to support retention
Key takeaways and practical application planning

PRICING:

RM 1,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Measuring ROI & Training Results: 5-Level Evaluation Course
2026-07-14 - 2026-07-15
Introduction
Training programs are vital for improving organizational performance, but evaluating their effectiveness is a significant challenge. Historically, training success has been measured through participant feedback and self-reported learning, often collected via “smile-sheets.” While these methods are easy to use and tend to yield positive results, they fail to measure the true impact of the training—specifically, whether the learning is applied in the workplace and how it affects key business metrics.
“How to Measure Training Results” introduces a systematic framework to address this gap. This methodology, which spans five levels, provides a comprehensive approach for evaluating training programs. It allows organizations to scrutinize success from every angle, moving beyond simple participant satisfaction to assess the actual transfer of skills and the tangible impact on business goals, helping decision-makers determine which programs are effective and how to improve them.
Key learning outcomes

At the endof the training,participants willbe able to:
Identify requirements anddevelopstrategies tomeet youroverallmeasurementneeds.
Developevaluationandmeasurement processes for specific trainingprogrammes.
Analyse results andidentify changes in behaviour andbusiness impact.
Identify the costsof a trainingprogramme, andcalculate its returnoninvestment (ROI).
Usedata-basedfeedback toimprove effective trainingprogrammes and discontinueor improve ineffective programmes.
Validate trainingprogrammesby linking themtobusinessperformancemeasures.

Why is this course required?
Effective training evaluation is a critical challenge for many organizations, leading to ineffective ROI calculations and difficulty justifying training budgets. Without a strategic approach to measurement, learning and development teams struggle to prove the value of their programs, which can result in missed opportunities and budget cuts.
The Measuring ROI and Evaluating Training Effectiveness course provides a structured framework to tackle these issues. It teaches participants how to use ROI methodologies and optimize data collection to create systems that deliver measurable results. This empowers professionals to better calculate financial gains, align training with business goals, and improve the overall
Who should attend?

Director of Learning and Development
Learning and Development Manager
Training Manager
Director of Human Resources
Human Resource Manager
Directors of Human Capital
Training Executives
Trainers

PRICING:

To inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

AI for People Leaders (2 Days)
2026-07-14 - 2026-07-15
Objectives
AI for People Leaders is a practical and interactive programme designed to equip leaders with the knowledge and skills to leverage Artificial Intelligence (AI) in managing people, improving productivity, and supporting better decision-making. As AI reshapes how work is done, leaders must learn to integrate technology responsibly while preserving empathy, trust, and human connection.
This 2-day programme expands beyond awareness to application, enabling leaders to explore AI tools for communication, engagement, performance tracking, and talent development while addressing ethical considerations and responsible leadership in an AI-enabled workplace.
Target Audience

Team Leaders and Supervisors
Managers and Department Heads
HR and People Managers
Senior Leaders driving digital transformation
Entrepreneurs and SME Owners managing teams

Learning Outcomes
By the end of this programme, participants will be able to:

Understand AI fundamentals and its impact on leadership and the future of work
Use AI tools to enhance communication, collaboration, and decision-making
Apply AI for productivity management, performance tracking, and talent development
Balance AI adoption with human empathy and leadership judgment
Recognise ethical considerations to ensure responsible, inclusive, and trustworthy leadership

Course Outlines: Day 1 – AI Foundations & Productivity for People Leaders
Module 1: Understanding AI and the Future of Leadership

What AI is and is not in the context of people leadership
How AI is reshaping workplaces and leadership roles
Opportunities and challenges of AI in managing teams
Balancing human empathy with machine intelligence

Module 2: AI Tools for Productivity and Team Management

AI-enabled project and task management tools
Automating routine administrative work
Freeing leaders’ time for high-value people conversations
Case study: how leaders boost productivity using AI

Module 3: AI-Driven Performance Tracking & Insights

Using AI dashboards for monitoring performance trends
Predictive analytics for workforce planning
Interpreting AI insights without over-reliance
Using data to support (not replace) leadership judgment

Module 4: Practical Application – AI for Leadership Productivity

Hands-on exploration of AI tools
Applying AI to real leadership scenarios
Guided practice and reflection

Day 2 – Communication, Engagement & Responsible AI Leadership
Module 5: Enhancing Leadership Communication with AI

Generative AI for leadership communication
Drafting emails, reports, and presentations
Maintaining authenticity and leadership voice
Practical demo: drafting leadership messages with AI tools

Module 6: AI for Engagement, Feedback & Talent Development

Personalising engagement using AI-driven insights
AI-powered feedback and sentiment analysis
Supporting coaching, learning, and development with AI
Limits of AI in people development

Module 7: Ethical and Responsible AI Leadership

Recognising AI bias and risks in people management
Building trust and transparency in AI adoption
Ensuring inclusivity, fairness, and human-centred leadership
Governance considerations for leaders

Module 8: Action Planning – Becoming an AI-Enabled People Leader

Defining personal leadership boundaries with AI
Identifying immediate and long-term AI use cases
Creating an AI-enabled leadership roadmap
Reflection, commitment, and programme closing

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Managing Effective Teams: Building Collaboration, Trust, and Accountability at Work (2 Days)
2026-07-14 - 2026-07-15
Objectives
This 2-day in-person training equips managers and team leaders with the core competencies to lead high-performing teams in today’s dynamic workplace. Focused on Malaysian organisational realities, the course addresses communication gaps, role clarity, conflict resolution, motivation strategies, and alignment to shared goals. Participants will gain practical frameworks to improve team effectiveness, foster trust, and manage team dynamics with confidence
Target Audience

Team leaders, supervisors, middle managers, and functional heads responsible for managing team performance, cohesion, and workplace collaboration.

Learning Outcomes
By the end of this programme, participants will be able to:

Identify the key elements of effective teams and assess current team dynamics
Apply communication strategies that improve trust, alignment, and performance
Manage team conflict and resolve misunderstandings constructively
Use motivation and delegation techniques to drive accountability and ownership
Implement team action plans to enhance collaboration and team culture

Course Outlines
Day 1: Building Strong Team Foundations & Trust
Module 1: Foundations of High-Performance Teams

Define team effectiveness using models (e.g., Tuckman, Lencioni)
Diagnose strengths and weaknesses in current teams
Stages of team development
Characteristics of dysfunctional teams

Module 2: Communication and Role Clarity

Improve team communication through clarity and feedback
Align roles, goals, and expectations
Communication styles
Role alignment tools

Module 3: Building Trust and Psychological Safety

Recognise barriers to trust in teams
Apply behaviours that foster open, supportive environments
Trust behaviour
Safe-to-speak cultures

Day 2: Managing Conflict, Accountability & Team Culture
Module 4: Conflict Management and Constructive Tension

Identify common sources of team conflict
Use structured conversations to resolve tension
Types of conflict (task vs relationship)
Conflict resolution tools

Module 5: Motivation and Accountability

Use intrinsic and extrinsic motivation techniques
Reinforce team accountability without micromanaging
Motivation styles
Performance feedback loops

Module 6: Leading Team Culture and Next Steps

Embed positive norms and rituals into team life
Develop a team improvement action plan
Culture shaping tools
Continuous improvement practices

Training Methodology
This programme is delivered through case studies and real-life workplace scenarios supported by group discussions and interactive mapping exercises. Participants engage in role plays and communication simulations to practise team leadership skills in realistic situations. Self and team diagnostic tools are used to increase awareness of team dynamics. Learning is reinforced through action planning and peer coaching to ensure practical application at the workplace.
PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.
