UOA Academy

Certification Basic First Aid Training (BOFAC) + CPR Training + AED Training (2 days)
2026-08-04 - 2026-08-05
Objectives
The Certification Basic First Aid Training (BOFAC) + CPR Training + AED Training is a comprehensive 2-day course designed to equip participants with essential first aid skills, CPR techniques, and AED operation knowledge. Participants will learn how to respond effectively to emergencies, provide life-saving interventions, and manage common injuries, illnesses, and medical conditions. The course combines theoretical knowledge with hands-on practice, simulations, and role-play exercises to ensure participants develop the necessary skills and confidence to handle emergency situations.
Target Audience
The Certification Basic First Aid Training (BOFAC) + CPR Training + AED Training is specifically designed for individuals who are expected to perform first aid in their workplace. This comprehensive course is aimed at providing participants with the necessary knowledge and skills to effectively respond to medical emergencies and provide immediate care to injured or ill individuals.
Learning Outcomes

Understand the importance of basic first aid and CPR in emergency situations.
Demonstrate proficiency in providing CPR to adults, children, and infants.
Operate an Automated External Defibrillator (AED) effectively and safely.
Assess and prioritize injuries and illnesses, and provide appropriate first aid interventions.

Course Outlines: Day 1:
Module 1: Introduction to Basic First Aid

Understanding the importance of basic first aid skills in emergency situations
Legal and ethical considerations in providing first aid
Assessing and prioritizing the severity of injuries and illnesses

Module 2: Basic Life Support (BLS) and Cardiopulmonary Resuscitation (CPR)

Overview of basic life support techniques
Proper CPR techniques for adults, children, and infants
Hands-on practice of CPR skills using mannequins

Module 3: Automated External Defibrillator (AED) Training

Introduction to AED devices and their role in cardiac emergencies
Proper operation and usage of an AED machine
Simulated scenarios to practice AED usage in different situations

Module 4: First Aid for Common Injuries and Illnesses

Managing bleeding and wounds
Treating burns, fractures, and sprains
Recognizing and responding to choking, allergic reactions, and other medical emergencies

Module 5: First Aid for Environmental Emergencies

Identifying and managing heatstroke, hypothermia, and other environmental emergencies
Understanding the importance of proper hydration and sun protection
Providing first aid for insect bites, stings, and allergic reactions

Day 2:
Module 6: First Aid for Medical Conditions

Recognizing and responding to heart attacks, strokes, and seizures
Managing diabetes-related emergencies
Administering appropriate first aid for asthma attacks and other respiratory conditions

Module 7: First Aid for Pediatric Emergencies

Specific considerations for providing first aid to infants and children
Managing common pediatric emergencies, such as fevers, seizures, and allergic reactions
Techniques for comforting and calming distressed children during first aid situations

Module 8: First Aid in Remote and Disaster Situations

Understanding the unique challenges and considerations in remote and disaster settings
Essential first aid skills for wilderness, outdoor, or remote locations
Preparing and responding to natural disasters and other large-scale emergencies

Module 9: Practical Scenarios and Role-Play Exercises

Engaging in simulated emergency scenarios to apply first aid and CPR skills
Participating in role-play exercises to practice communication and coordination during emergencies
Receiving feedback and guidance from instructors on performance and techniques

Module 10: Certification Assessment

Final assessment to evaluate participants’ understanding and application of first aid and CPR skills
Certification awarded upon successful completion of the assessment

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Introduction to Strata Management (2 Days)
2026-08-04 - 2026-08-05
Objectives
Strata management is essential for the effective governance, maintenance, and sustainability of stratified properties such as condominiums, apartments, and mixed-use developments. This 2-day programme provides participants with a comprehensive introduction to strata management within the Malaysian legal and operational framework.
Participants will gain practical understanding of strata laws, governance structures, financial management, maintenance responsibilities, and common challenges faced by Joint Management Bodies (JMBs), Management Corporations (MCs), and managing agents. The programme focuses on real-world application to support compliance, transparency, and effective day-to-day strata operations
Target Audience

Property and Facility Management Staff
Joint Management Body (JMB) Members
Management Corporation (MC) Council Members
Building Managers and Site Supervisors
Developers’ Representatives
Administrative staff involved in strata properties
Individuals new to strata management

Learning Outcomes
By the end of this programme, participants will be able to:

Understand the fundamentals of strata management in Malaysia
Identify key stakeholders and their roles and responsibilities
Interpret basic requirements under Malaysian strata laws
Support effective governance and decision-making processes
Understand basic strata financial management and fund administration
Handle common operational and resident-related issues professionally

Course Outline
Day 1 – Foundations of Strata Management & Legal Framework
Module 1: Introduction to Strata Management

Definition and purpose of strata management
Types of strata properties in Malaysia
Importance of effective strata management

Module 2: Malaysian Strata Laws & Regulatory Framework

Overview of the Strata Titles Act 1985
Strata Management Act 2013 (SMA 2013)
Role of the Commissioner of Buildings (COB)
By-laws and compliance obligations

Module 3: Roles & Responsibilities of Stakeholders

Roles of developers, JMB, MC, and managing agents
Duties of council members
Rights and obligations of parcel owners
Managing agents’ scope of responsibility

Module 4: Governance, Meetings & Decision-Making

Annual General Meeting (AGM) and Extraordinary General Meeting (EGM)
Quorum, voting rights, and resolutions
Record keeping and documentation
Principles of good governance and transparency

Day 2 – Operations, Finance & Common Challenges
Module 5: Maintenance & Facilities Management

Common property and shared facilities
Preventive vs corrective maintenance
Contractor selection and service monitoring
Safety, cleanliness, and asset upkeep

Module 6: Financial Management in Strata

Maintenance fund and sinking fund
Budgeting and financial planning
Collection of maintenance charges
Basic financial reporting and accountability

Module 7: Managing Residents, Complaints & Disputes

Communication with residents and tenants
Handling complaints and conflict professionally
Managing by-law breaches
Role of the Strata Management Tribunal

Module 8: Common Issues & Best Practices in Strata Management

Common operational and compliance issues
Managing arrears and enforcement challenges
Ethical practices and professionalism
Developing action plans for effective strata management

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Boost your Productivity with Artificial Intelligence-AI (2 Days)
2026-08-05
Objectives
This 2-day training program is designed to equip participants with the knowledge and skills to leverage Artificial Intelligence (AI) tools specifically aimed at enhancing time management and productivity. Through practical workshops, hands-on exercises, and interactive discussions, participants will explore AI-driven solutions tailored to optimize time allocation, streamline workflows, and prioritize tasks efficiently. The training will focus on practical strategies for integrating AI technologies into daily routines to maximize productivity and achieve better time management outcomes.
Target Audience
This training is suitable for professionals, entrepreneurs, and individuals seeking to enhance their time management skills using AI technologies. It is ideal for anyone who wants to learn how to leverage AI tools and techniques to prioritize tasks effectively, automate repetitive processes, and optimize time allocation in both personal and professional contexts.
Learning Outcomes

Understand the role of Artificial Intelligence (AI) in time management and productivity enhancement.
Identify and evaluate AI-powered tools and technologies designed to optimize time allocation and streamline workflows.
Develop practical skills in using AI-driven solutions for task prioritization, scheduling, and time tracking.
Implement effective strategies for integrating AI into daily routines to improve time management practices and boost productivity.
Cultivate a mindset for continuous learning and exploration of AI-driven productivity solutions to optimize time management in the long term

Course Outlines:
Day 1
Session 1: Introduction to AI for Time Management

Overview of Artificial Intelligence (AI) and its relevance in time management.
Understanding the intersection of AI technologies and productivity enhancement.
Exploring common challenges in time management and how AI can address them.

Session 2: Prioritizing Tasks with AI

Strategies for using AI-powered tools to prioritize tasks effectively.
Hands-on exercises in categorizing tasks based on urgency and importance.
Leveraging AI algorithms for personalized task prioritization.

Session 3: Automating Repetitive Tasks with AI

Introduction to AI-driven automation tools and techniques.
Demonstrations of automating repetitive tasks using AI algorithms.
Benefits and considerations of task automation in time management.

Session 4: AI-Powered Scheduling and Time Tracking

Exploring AI-enabled scheduling applications and time tracking tools.
Hands-on exercises in using AI for scheduling meetings and appointments.
Leveraging AI insights for optimizing time allocation and identifying productivity patterns.

Course Outlines:
Day 1
Session 1: Introduction to AI for Time Management

Overview of Artificial Intelligence (AI) and its relevance in time management.
Understanding the intersection of AI technologies and productivity enhancement.
Exploring common challenges in time management and how AI can address them.

Session 2: Prioritizing Tasks with AI

Strategies for using AI-powered tools to prioritize tasks effectively.
Hands-on exercises in categorizing tasks based on urgency and importance.
Leveraging AI algorithms for personalized task prioritization.

Session 3: Automating Repetitive Tasks with AI

Introduction to AI-driven automation tools and techniques.
Demonstrations of automating repetitive tasks using AI algorithms.
Benefits and considerations of task automation in time management.

Session 4: AI-Powered Scheduling and Time Tracking

Exploring AI-enabled scheduling applications and time tracking tools.
Hands-on exercises in using AI for scheduling meetings and appointments.
Leveraging AI insights for optimizing time allocation and identifying productivity patterns.

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

LEVEL 3: Microsoft Excel (Advanced) (2 Days)
2026-08-11 - 2026-08-12
Objectives
The “LEVEL 3: Microsoft Excel (Advanced)” course aims to deepen participants’ proficiency in utilizing Microsoft Excel for advanced data analysis, automation, and visualization. The primary objectives include mastering advanced functions, exploring complex data manipulation techniques, and automating tasks through macros and VBA. The course is designed to empower participants with advanced Excel skills, enabling them to efficiently tackle complex data challenges in professional settings.
Target Audience
This course is designed for individuals with an intermediate understanding of Microsoft Excel looking to advance their skills. It is suitable for any senior managers, executives and middle management that seek to enhance their ability to analyze and manipulate data using advanced Excel features. The content caters to those in various industries where data-driven decision-making is crucial.
Learning Outcomes

Mastery of complex functions, enhancing participants’ Excel proficiency.
Acquire advanced techniques for manipulating and analyzing data effectively.
Skills to create dynamic visualizations for clearer data representation.
Efficiently streamline repetitive tasks for increased productivity.
Contribute to increased efficiency and effectiveness in professional roles.
Empowered to handle complex data scenarios with confidence and precision.

Course Outline Day 1:
Module 1: Advanced Functions Mastery

Overview of advanced Excel functions
Practical exercises for mastery
Application in data analysis scenarios

Module 2: Complex Data Manipulation Techniques

Strategies for handling intricate datasets
Techniques for efficient data manipulation
Real-world applications and case studies

Module 3: Automation through Macros

Introduction to macros and automation
Creating and using macros in Excel
Automation for repetitive tasks

Module 4: Visualizing Data Dynamically

Importance of dynamic visualizations
Creating charts and graphs dynamically
Enhancing data representation in reports

Module 5: Efficient Task Streamlining

Identifying and streamlining repetitive tasks
Using Excel features for task efficiency
Best practices for task management

Day 2: Module 6: Advanced Data Analysis Techniques

Exploring advanced data analysis methods
Practical applications in business scenarios
Interpreting and presenting analysis results

Module 7: Data-driven Decision-Making

Leveraging data for decision-making
Case studies on data-driven decisions
Integrating Excel analysis into decision processes

Module 8: Excel Efficiency in Professional Settings

Applying advanced Excel skills in the workplace
Enhancing professional efficiency
Real-world examples and success stories

Module 9: Handling Complex Data Scenarios with Confidence ● Practical exercises on complex data scenarios

Building confidence in data handling

PRICING:
RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SST

To inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

HVAC System Controls – Level 3 (2 Days)
2026-08-11 - 2026-08-12
Objectives
The HVAC System Controls – Level 3 course is designed to equip senior HVAC professionals with advanced competencies in system optimisation, analytics-driven decision-making, integrated building systems, and performance improvement.
This programme focuses on strategic control optimisation, advanced diagnostics, energy performance analytics, and system integration to enable participants to manage complex HVAC environments efficiently while supporting sustainability, cost optimisation, and operational excellence.
Target Audience

Senior HVAC Technicians
HVAC Engineers
Facility & Building Managers
Maintenance Managers
Professionals who have completed HVAC Controls Level 1 & Level 2 or possess equivalent experience

Learning Outcomes

Upon completion of this 2-day programme, participants will be able to:
Analyse and optimise complex HVAC control systems for performance and efficiency
Interpret advanced HVAC performance data and analytics
Diagnose persistent, system-wide faults using advanced methodologies
Integrate HVAC controls with Building Management Systems (BMS) and other building systems
Implement energy optimisation strategies aligned with sustainability goals
Lead troubleshooting, optimisation, and continuous improvement initiatives

Course Outline Day 1: Advanced System Analysis & Control Optimisation
Module 1: Advanced HVAC Control System Architecture

Review of advanced DDC and BMS architectures
Distributed vs centralised control systems
Networked HVAC systems and communication hierarchy
Data flow and control logic mapping

Module 2: Advanced Control Strategies & Optimization

Advanced PID tuning techniques
Adaptive and predictive control strategies
Load-based and demand-driven control optimisation
Eliminating control conflicts and inefficiencies

Module 3: HVAC Performance Analytics

Understanding HVAC system performance data
Trend logs, alarms, and fault detection analytics
Identifying inefficiencies using historical data
Interpreting KPIs for HVAC performance

Module 4: System Integration & Interoperability

Integrating HVAC with BMS, lighting, and energy systems
BACnet, Modbus, and other integration protocols
Managing interoperability challenges
Cybersecurity awareness for building control systems

Day 2: Advanced Diagnostics, Energy & Leadership
Module 5: Advanced Troubleshooting & Root Cause Analysis

Diagnosing intermittent and recurring faults
System-wide vs component-level fault analysis
Advanced diagnostic tools and techniques
Developing structured root cause analysis (RCA)

Module 6: Energy Optimisation & Sustainability Strategies

Advanced energy efficiency strategies
Chiller plant optimisation and sequencing
Demand response and energy load management
Supporting sustainability and energy compliance goals

Module 7: Commissioning, Re-Commissioning & Continuous Improvement

Advanced commissioning principles
Re-commissioning existing HVAC systems
Performance verification and benchmarking
Continuous improvement through system tuning

Module 8: Leadership, Documentation & Operational Excellence

Leading technical teams in complex HVAC environments
Developing SOPs for advanced systems
Technical reporting and stakeholder communication
Building long-term reliability and performance culture

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Champion Administrative Personnel (2 Days)
2026-08-11 - 2026-08-12
Objectives
This programme is designed to help employees work more effectively with their immediate superiors while managing tasks, priorities, and time efficiently. Participants will learn how to understand their boss’s expectations, preferences, and working style, translate instructions into clear actions, and build a smart working partnership that supports productivity and performance.
The programme also focuses on professional image, integrity, work habits, and time management skills to enable participants to work smarter, improve efficiency, and achieve better results with less stress.
Target Audience

Administrative and Executive Assistants
Officers and Executives
Supervisors and Coordinators
Support Staff working closely with managers
Employees responsible for task coordination and scheduling

Learning Outcomes

By the end of this programme, participants will be able to:
Understand their boss’s expectations, preferences, and working style
Build a smart and professional working partnership with their superior
Translate work instructions into clear and actionable tasks
Set clear personal and work objectives and priorities
Apply effective time and task management techniques
Maintain professional image, integrity, and positive working relationships
Improve productivity, efficiency, and overall work performance

Course Outline
Day 1
Module 1: Introduction to Office Administration Getting Organised
Adapting to IR 4.0 in technologies and Artificial Intelligence (AI)
Module 2: Managing Time

Managing Your Time, Keeping Others on Track, Maintaining Schedules
Prioritising: The Urgent and The Importance
SMART Planning and Goal setting

Module 3: Managing Tasks, Managing Self

The 80:20 Principles
Effective vs. Efficient Professional Grooming
Organising meetings and code of conduct in meetings
Office Ethics with Internal and External parties

Module 4: Interpersonal Communication Skills

Verbal and Nonverbal Communication
Body Language and Its Impact
The Signal you send to others
The SELF-MAGNET networking
Personal IMAGE in and outside the office

Day 2 Module 5: Managing Boss Expectation

Knowing your Superior
Matching the pace and boss’s personality
Your superior‘s Preferences vs. Policy

Module 6:The Team of TWO (Teaming with the Boss)

Working with your Superior
Compatible vs. Chemistry
Influencing and Convincing Skills

Module 7: Tools and Technique to Organize Work Routine

Tool # 1 : Idea Management : Mind Charting
Tool # 2 : Idea Planning : Activity versus Timeline Matrix
Tool # 3 : Control Chart : Visual Control
Tool # 4 : Work Alignment : CTA
Tool # 5 : Work Up-date : CTUg

Module 8: Wrap up and Moving Forward
PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Multitasking & Time Management at the Workplace (2 Days)
2026-08-18 - 2026-08-19
Objectives
The “Managing Multiple Tasks and Work Priorities” course is designed to equip participants with effective strategies and techniques for managing their workload, prioritizing tasks, and maximizing productivity in a dynamic and fast-paced work environment. Through practical exercises, discussions, and real-life scenarios, participants will learn how to effectively handle multiple responsibilities, make informed decisions on task prioritization, and enhance their time management skills.
Target Audience
The “Managing Multiple Tasks and Work Priorities” course is designed for professionals at all levels who are faced with managing multiple tasks, responsibilities, and competing priorities in their work. It is suitable for individuals from various industries and roles, including managers, supervisors, project leads, team members, and anyone seeking to enhance their task management and work prioritization skills.
Learning Outcomes

Assess and analyze their workload to effectively manage multiple tasks and responsibilities.
Apply proven time management techniques to maximize productivity and minimize time wastage.
Prioritize tasks based on importance, urgency, and organizational goals.
Implement strategies to minimize interruptions and distractions and maintain focus.

Day 1:
Module 1: Introduction to Managing Multiple Tasks and Work Priorities

Understanding the challenges and impact of managing multiple tasks.
Identifying common time management pitfalls and how they affect productivity.
Setting goals for improving task management and work prioritization.
Analyzing Workload and Task Prioritization

Module 2: Assessing the current workload and identifying tasks and responsibilities.

Applying prioritization techniques to categorize tasks based on importance and urgency.
Identifying key factors and criteria for effective task prioritization.
Time Management Techniques

Module 3: Exploring proven time management strategies and techniques.

Setting realistic deadlines and creating a time management plan.
Overcoming procrastination and managing distractions.
Managing Interruptions and Distractions

Module 4: Identifying common interruptions and distractions in the workplace.

Implementing strategies to minimize and effectively handle interruptions.
Developing techniques to regain focus and maintain productivity.
Delegating and Outsourcing Tasks

Day 2:
Module 5: Recognizing tasks that can be delegated or outsourced.

Understanding the criteria for determining tasks that are suitable for delegation or outsourcing.
Identifying tasks that are repetitive, time-consuming, or outside your core competency.
Evaluating the potential benefits and risks associated with delegating or outsourcing specific tasks.

Module 6: Effective Task and Project Planning

Breaking down projects into manageable tasks and creating action plans.
Utilizing task management tools and software for planning and tracking progress.
Incorporating flexibility and adaptability in task and project planning.

Module 7: Prioritization Decision-Making

Making informed decisions on task prioritization based on organizational goals and deadlines.
Applying techniques such as the Eisenhower Matrix or ABC Analysis.
Evaluating trade-offs and considering the impact of task prioritization decisions.

Module 8: Managing Work Overload and Stress

Recognizing signs of work overload and stress.
Implementing stress management techniques and self-care practices.
Seeking support and resources to manage work-related stress effectively.

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Managing Effective Teams: Building Collaboration, Trust, and Accountability at Work (2 Days)
2026-08-18 - 2026-08-19
Objectives
This 2-day in-person training equips managers and team leaders with the core competencies to lead high-performing teams in today’s dynamic workplace. Focused on Malaysian organisational realities, the course addresses communication gaps, role clarity, conflict resolution, motivation strategies, and alignment to shared goals. Participants will gain practical frameworks to improve team effectiveness, foster trust, and manage team dynamics with confidence
Target Audience

Team leaders, supervisors, middle managers, and functional heads responsible for managing team performance, cohesion, and workplace collaboration.

Learning Outcomes
By the end of this programme, participants will be able to:

Identify the key elements of effective teams and assess current team dynamics
Apply communication strategies that improve trust, alignment, and performance
Manage team conflict and resolve misunderstandings constructively
Use motivation and delegation techniques to drive accountability and ownership
Implement team action plans to enhance collaboration and team culture

Course Outlines
Day 1: Building Strong Team Foundations & Trust
Module 1: Foundations of High-Performance Teams

Define team effectiveness using models (e.g., Tuckman, Lencioni)
Diagnose strengths and weaknesses in current teams
Stages of team development
Characteristics of dysfunctional teams

Module 2: Communication and Role Clarity

Improve team communication through clarity and feedback
Align roles, goals, and expectations
Communication styles
Role alignment tools

Module 3: Building Trust and Psychological Safety

Recognise barriers to trust in teams
Apply behaviours that foster open, supportive environments
Trust behaviour
Safe-to-speak cultures

Day 2: Managing Conflict, Accountability & Team Culture
Module 4: Conflict Management and Constructive Tension

Identify common sources of team conflict
Use structured conversations to resolve tension
Types of conflict (task vs relationship)
Conflict resolution tools

Module 5: Motivation and Accountability

Use intrinsic and extrinsic motivation techniques
Reinforce team accountability without micromanaging
Motivation styles
Performance feedback loops

Module 6: Leading Team Culture and Next Steps

Embed positive norms and rituals into team life
Develop a team improvement action plan
Culture shaping tools
Continuous improvement practices

Training Methodology
This programme is delivered through case studies and real-life workplace scenarios supported by group discussions and interactive mapping exercises. Participants engage in role plays and communication simulations to practise team leadership skills in realistic situations. Self and team diagnostic tools are used to increase awareness of team dynamics. Learning is reinforced through action planning and peer coaching to ensure practical application at the workplace.
PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

High-Performance Habits for Busy Professionals
2026-08-18 - 2026-08-19
Objectives
In today’s fast-paced and demanding work environment, professionals are expected to deliver results while managing multiple priorities, tight deadlines, and constant distractions. This 2-day programme is designed to help busy professionals develop high-performance habits that improve focus, productivity, and resilience without leading to burnout.
Participants will learn how to manage energy, time, and attention more effectively, build disciplined work habits, and adopt practical strategies to sustain performance in the Malaysian workplace context
Target Audience

Professionals and Executives
Managers and Team Leaders
Supervisors and Senior Officers
Individuals handling multiple responsibilities and deadlines
Employees seeking sustainable performance improvement

Learning Outcomes

Understand what drives high performance in busy work environments
Identify personal productivity blockers and performance gaps
Build effective daily habits that support focus and consistency
Manage time, energy, and priorities more strategically
Improve work efficiency without increasing stress
Create a personalised high-performance action plan

Course Outline
Day 1 – Foundations of High Performance & Focus
Module 1: Understanding High Performance in the Modern Workplace

What high performance really means for busy professionals
Common challenges in today’s work environment
High performance vs burnout

Module 2: Mindset & Personal Effectiveness

Performance-driven mindset
Taking ownership and accountability
Managing internal distractions and limiting beliefs

Module 3: Managing Energy, Not Just Time

Understanding personal energy cycles
Aligning tasks with peak energy levels
Managing fatigue and stress effectively

Module 4: Focus & Attention Management

Identifying focus killers at work
Managing interruptions and digital distractions
Building deep-work habits

Day 2 – Productivity Systems & Sustainable Habits
Module 5: Prioritisation & Smart Work Planning

Distinguishing urgent vs important tasks
Planning work for impact, not activity
Setting realistic goals and deadlines

Module 6: Building High-Performance Daily Habits

Habit formation principles
Designing effective morning and workday routines
Eliminating unproductive habits

Module 7: Productivity Tools & Work Systems

Creating effective task and workflow systems
Managing to-do lists and schedules efficiently
Working smarter through planning and organising

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Handling Customer Complaints (2 Days)
2026-09-02 - 2026-09-03
Objectives
The objective of the Handling Customer Complaints training program is to provide participants with a comprehensive understanding of the skills and knowledge necessary to effectively handle customer complaints and improve customer satisfaction. In today’s highly competitive business environment, it is crucial for organizations to have a solid approach to managing customer complaints. Effective handling of customer complaints can help to prevent the loss of business, maintain customer loyalty, and even enhance the reputation of an organization.
Target Audience
The target audience for the Handling Customer Complaints training program includes customer service representatives, front-line employees, managers, and anyone who interacts with customers in a business setting.
Learning Outcomes

Communicate effectively with customers using active listening techniques
Identify root causes of customer complaints and use problem-solving, negotiation, and empathy to resolve them
Manage personal emotions and respond professionally in challenging situations
Identify patterns and trends in customer complaints and make recommendations for service improvement.

Course Outlines: Day 1:
Module 1: Introduction to Customer Complaints

The importance of effective complaint handling
Types of customer complaints
Understanding customer needs and expectations
The cost of poor complaint handling

Module 2: Active Listening Techniques

Importance of active listening in customer interactions
Practical strategies for attentive and empathetic listening
Enhancing communication through effective listening skills

Module 3: Effective Communication Skills

Verbal and nonverbal communication techniques
Active listening skills
Asking effective questions
Using empathy to build rapport

Module 4: Managing Emotions

Understanding and managing personal emotions
Strategies for staying calm and professional
Dealing with angry or upset customers
Avoiding escalation

Day 2:
Module 5: Time management

Prioritizing complaints
Setting realistic expectations with customers
Managing time effectively
Resolving complaints within an appropriate time frame

Module 6: Professional Response in Challenging Situations

Strategies for maintaining professionalism in difficult scenarios
De-escalation techniques for defusing tense customer interactions
Case studies on effective responses to challenging complaints

Module 7: Complaint Resolution Techniques

Root cause analysis
Problem-solving techniques
Negotiation and conflict resolution
Using empathy to address emotional complaints

Module 8: Documentation and Follow-up

The importance of accurate documentation
Following up with customers
Identifying opportunities for improvement
Preventing future complaints

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

ISO 45001:2018 Auditor Training (2 Days)
2026-09-02 - 2026-09-03
Objectives
The ISO 45001:2018 Auditor Training is designed to provide participants with a thorough understanding of the ISO 45001:2018 standard and its principles for managing occupational health and safety (OHS). The training aims to develop auditing skills by equipping participants with the necessary knowledge to conduct both internal and external audits of OHS management systems. It enables participants to assess and identify gaps in an organization’s compliance with the requirements of ISO 45001:2018, while preparing them to perform key audit activities such as planning, conducting audits, identifying non-conformities, and preparing audit reports. Additionally, the training provides practical guidance on how auditors can contribute to continuous improvement in OHS management practices.
Target Audience
The target audience for ISO 45001:2018 Auditor Training includes employees at all levels, senior management, middle management, executives and individuals who seek to enhance their ability to ensure a safe and healthy work environment, improve OHS practices, and support continuous improvement in occupational health and safety management systems.
Learning Outcomes

Understand ISO 45001 Requirements: Thoroughly grasp the requirements and principles of the ISO 45001:2018 standard.
Conduct Effective Audits: Plan and execute efficient audits, including observation, interviews, and document reviews.
Identify and Document Findings: Accurately and objectively identify, document, and analyze audit findings.
Prepare Comprehensive Reports: Compose clear and concise audit reports that effectively communicate findings to management.
Apply Risk-Based Thinking: Integrate risk-based thinking into the auditing process to prioritize and address critical areas.

Course Outlines:
Day 1:
Module 1: Introduction to ISO 45001:2018

Overview of the ISO 45001:2018 standard
Key principles and terminology
Structure of ISO 45001 and its relationship with other management system standards

Module 2: Understanding Occupational Health and Safety (OHS) Management Systems

Key components and requirements of an OHSMS
Risk-based thinking and its application in ISO 45001
Legal and regulatory requirements in health and safety

Module 3: Audit Fundamentals

What is auditing? Definition, purpose, and types of audits (internal and external)
Principles of auditing: independence, impartiality, confidentiality
Audit lifecycle: Planning, execution, reporting, and follow-up

Module 4: Planning an ISO 45001 Audit

Developing an audit plan and checklist
Selecting audit criteria and scope
Preparing for fieldwork and logistics

Day 2:
Module 5: Conducting an Audit

Audit techniques: Document review, interviews, and observations
Collecting and verifying evidence
Engaging with auditees and stakeholders
Recording and reporting audit findings

Module 6: Identifying Non-Conformities and Corrective Actions

Understanding non-conformities in OHSMS
Root cause analysis and corrective actions
Developing action plans for continual improvement

Module 7: Audit Reporting and Follow-Up

Writing an audit report: Structure, key sections, and recommendations
Presenting audit findings to management
Following up on corrective actions and effectiveness

Module 8: Promoting Continuous Improvement

The role of auditors in driving continuous improvement
Aligning audit outcomes with the organization’s strategic goals
Best practices for maintaining ISO 45001 certification

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Mastering Microsoft PowerPoint & Presentation Skills (1 Day)
2026-09-03
Objectives
This programme is designed for professionals who already use Microsoft PowerPoint and want to elevate both their slide design and presentation delivery skills. It focuses on transforming content-heavy slides into clear, visually compelling messages while strengthening presentation structure and audience engagement. Participants will learn how to design slides that support decision-making, influence stakeholders, and communicate ideas with impact. The programme also integrates practical presentation techniques to ensure slides and delivery work together effectively. By the end of the session, participants will be able to present with greater clarity, confidence, and professionalism.
Target Audience

Executives, managers, and team leaders
Sales, marketing, and business development professionals
Trainers, presenters, and subject matter experts
Professionals who frequently present data, proposals, or reports

Learning Outcomes

Design clear, professional, and visually consistent PowerPoint slides
Structure presentations for clarity, flow, and decision-making
Use advanced PowerPoint features to improve efficiency and design quality
Present ideas confidently and engage audiences effectively
Deliver presentations that influence, inform, and persuade

Course Outline Module 1: Structuring an Effective Presentation

Defining presentation objectives and key messages
Understanding audience needs and expectations
Building logical flow and structure for clarity

Module 2: Advanced PowerPoint Slide Design

Applying visual hierarchy and clean layouts
Effective use of fonts, colours, and spacing
Simplifying content and avoiding slide overload

Module 3: Professional Use of PowerPoint Tools

Using Slide Master for consistency
Working with shapes, icons, images, and alignment tools
Improving efficiency and slide quality

Module 4: Presenting Data and Key Messages Clearly

Choosing the right charts and visuals
Highlighting insights and key takeaways
Avoiding common data presentation mistake

Module 5: Presentation Skills for Confident Delivery

Voice control, posture, and body language
Engaging audiences and managing attention
Handling questions and interruptions professionally

PRICING:

RM 1,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Safety Measures & Emergency Actions Training Course (1 Day)
2026-09-09
Objectives
The objective of this training course is to equip participants with essential knowledge and practical skills to ensure a safe and secure environment in various settings. This programme focuses on core safety measures, risk awareness, and effective emergency response actions, enabling participants to respond proactively to incidents, reduce risks, and manage emergencies confidently and professionally.
Target Audience
This training course is designed for security personnel, including new hires and experienced officers, who are responsible for maintaining safety, security, and emergency readiness within their assigned premises.
Learning Outcomes

Understand key safety and security protocols relevant to their roles
Identify workplace risks and potential hazards effectively
Apply physical security and access control measures appropriately
Respond to fire and emergency situations using correct procedures
Perform basic emergency response and first aid actions
Participate effectively in emergency drills and crisis situations

Course Outlines:
Day 1:
Module 1: Introduction to Safety Measures & Security Responsibilities

Importance of safety in security operations
Legal and ethical considerations in safety management
Roles, duties, and protocols of security officers
Creating a safety-conscious mindset

Module 2: Risk Assessment & Hazard Identification

Principles of risk assessment
Identifying common workplace and site-specific hazards
Preventive measures to minimise risks
Reporting and documentation of safety concerns

Module 3: Physical Security & Access Control Measures

Access control and identification procedures
Visitor management practices
Surveillance and monitoring systems
Perimeter security measures

Module 4: Fire Safety & Emergency Evacuation

Fire prevention and common fire hazards
Emergency evacuation procedures
Roles during fire emergencies
Proper use of fire extinguishers

Module 5: Emergency Response, First Aid & Crisis Handling

Emergency response procedures and communication protocols
Coordination with emergency services
Recognising common injuries and basic first aid response
De-escalation techniques for volatile situations
Crisis identification and response strategies

Module 6: Practical Drills, Review & Assessment

Simulated emergency and evacuation drills
Scenario-based role play and response exercises
Review of key concepts and best practices
Knowledge assessment and course wrap-up

PRICING:

RM 1,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

ISO 9001:2015 Quality Management System (QMS) – Awareness Training (2 days)
2026-09-09 - 2026-09-10
Objectives
The “ISO 9001 Quality Management System” program is designed to provide participants with a comprehensive understanding of the ISO 9001 standard and the principles of quality management. The objectives include imparting the knowledge and skills necessary for implementing and maintaining an effective Quality Management System (QMS) based on ISO 9001. Participants will gain insights into quality management principles, process improvement methodologies, and the requirements of ISO 9001. The program aims to empower individuals to contribute to organizational excellence by aligning their processes with international quality standards.
Target Audience
This training is tailored for professionals across various industries, including quality managers, auditors, compliance officers, and individuals involved in the design, implementation, and improvement of Quality Management Systems. It caters to those seeking a practical understanding of ISO 9001 and is suitable for individuals at different career stages, from beginners aiming to grasp the basics to experienced practitioners looking to enhance their knowledge and skills in quality management.
Learning Outcomes

Gain in-depth knowledge of the ISO 9001 standard and its application to Quality Management Systems.
Acquire skills for designing, implementing, and maintaining a robust QMS in alignment with ISO 9001 requirements.
Develop expertise in conducting internal audits, ensuring compliance with ISO 9001, and fostering a culture of continuous improvement.
Instill a quality-focused mindset to contribute effectively to organizational success through adherence to international quality standards

Day 1:
Module 1: Introduction to ISO 9001 and Quality Principles

Significance of ISO 9001
Overview of Quality Management Principles
Aligning Processes with International Quality Standards

Module 2: ISO 9001 Requirements and Insights

In-Depth Analysis of ISO 9001 Requirements
Grasping Quality Management Principles
Skills Advancement for Practitioners

Module 3: Designing and Implementing a Robust QMS

Skills for Designing a Robust QMS
Implementation Aligned with ISO 9001
Continuous Improvement Methodology

Day 2:
Module 4: Internal Audits and Compliance

Proficiency in Internal Audits
Ensuring ISO 9001 Compliance

Module 5: Cultivating a Quality-Focused Mindset

Instilling a Quality-Focused Mindset
Contributing to Organizational Success

Module 6: Tailored Approaches for Career Stages

Basics for Beginners
Advanced Skills for Experienced Practitioners
Customized Learning Paths for Varied Career Stages

Module 7: Continuous Improvement in Quality Management

Feedback Mechanisms for Improvement
Monitoring and Adapting to Evolving Quality Standards

Module 8: Integration of ISO 9001 in Decision-Making

Applying ISO 9001 in Decision-Making Processes
Contribution to Safety, Compliance, and Project Management Decisions
Fostering a Culture of Quality Management

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

LEVEL 2: Microsoft Excel (Intermediate) (2 Days)
2026-09-09 - 2026-09-10
Objectives
The Level 2: Microsoft Excel (Intermediate) program aims to provide participants with an in-depth understanding of intermediate Excel functionalities. The primary objectives include advancing participants’ proficiency in data analysis, enhancing spreadsheet management skills, and introducing them to more complex features of Microsoft Excel. Emphasis is placed on practical application, enabling participants to use Excel as a powerful tool for data manipulation, analysis, and visualization in professional settings.
Target Audience
This training is designed for individuals with a basic understanding of Microsoft Excel or those who have completed a beginner-level course. It caters to professionals, analysts, managers, and anyone looking to elevate their Excel skills to an intermediate level. The program is suitable for participants at various career stages, providing valuable insights and hands-on experience to enhance their spreadsheet capabilities.
Learning Outcomes
By the end of this programme, participants will be able to:

Acquire advanced skills in data organization, analysis, and visualization.
Learn to manage larger datasets and create dynamic reports.
Utilize Excel’s powerful features for enhanced productivity.
Empower participants to leverage Excel as a strategic tool for decision-making and data-driven insights in professional roles.

Course Outlines: Day 1:
Module 1: Introduction to Excel 2016 Interface

Starting Excel
The Excel Interface
Changing Excel’s View
Working with Existing Workbook

Module 2: Working with Microsoft Excel 2016

Creating Workbooks
Saving Workbooks
Input Basic Data
Using Data Types
Cutting, Copying and Pasting Data
Editing Workbook’s Properties

Module 3: Using Basic Formulas

Building Basic Formulas
Using Cell References
Using Cell Ranges

Module 4: Formatting Cells and Ranges

Inserting and Deleting Cells
Manually Formatting Cell Contents
Using Format Painter
Paste Special Options
Formatting Cells with Styles
Hyperlink Data

Day 2: Module 5: Formatting Worksheets

Working with Rows and Columns
Using Themes
Modifying Worksheet’s Appearance
Inserting Headers and Footers

Module 6: Adding Pictures and Shapes to a Worksheet

Inserting Pictures
Adding Shapes and WordArt
Deleting, Copying and Moving Graphics
Formatting Graphics
Using SmartArt Graphics

Module 7: Printing Worksheets

Preparing a Document for Printing
Printing with Backstage

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Supervisory Development Skills (2 Days)
2026-09-23 - 2026-09-24
Objectives
The Supervisory Development Programme is designed to equip supervisors with the essential mindset, skills, and tools required to lead effectively in today’s dynamic workplace. Through this programme, participants will develop a clear understanding of their roles and responsibilities as supervisors, while strengthening their self-awareness through personality and behavioural assessments. They will also learn to apply effective communication, leadership, and delegation techniques to build and motivate high-performing teams. In addition, the programme aims to enhance supervisors’ ability to monitor and review performance, provide constructive feedback, and apply problem-solving strategies to improve team and business outcomes. Ultimately, this programme seeks to create well-rounded supervisors who can successfully manage themselves, lead others with confidence, and contribute to the overall growth of the organisation.
Target Audience
This programme is designed for individuals who are currently in supervisory roles, newly appointed supervisors, or those being prepared to take on supervisory responsibilities in the near future. It is also suitable for team leaders, line managers, and executives who wish to strengthen their leadership and people management skills. The programme provides practical tools and insights that can be applied across industries, making it valuable for any professional seeking to enhance their effectiveness in managing themselves, their teams, and their business responsibilities.
Learning Outcomes

Define supervisory management and the core competencies required. ● Identify their own personality and leadership styles, and how these impact their team. ● Apply effective behavioural, communication, and delegation skills.
Supervise, coordinate, and synergise team performance to achieve goals. ● Provide constructive feedback, coaching, and performance reviews. ● Demonstrate a balanced role as a supervisor in managing self, others, and the business.

MODULE 1: GAIN THE MINDSET Understand & Explore

Their role as a Supervisor
How to balance both sets of skills?
Difference between management and leadership
Your Journey: – From a team member to a team leader
Competencies of a supervisor
Understand the tools for practical leadership skills to apply to work situations and challenges

MODULE 2: MANAGING PEOPLE

Managing the expectations
Managing team members
Managing peers
Managing your managers

MODULE 3: TIME – MANAGEMENT

How to manage time?
Prioritizing the To-Do List
Delegating work

MODULE 4: COMMUNICATION

Evaluate self in communication abilities
Develop communication- oral and written
Evaluate your natural Listening skills
Acquire active listening skills
Asking effective questions
Understand how to communicate during meetings
Being assertive

MODULE 5: RECOGNISING THE ACHIEVEMENTSUnderstand

the relevance of recognizing the team members for their effort
strategies for recognizing the team members

MODULE 6: TEAMWORK

Understand team dynamics
5-step model of team-development
Characteristics of a highly effective team
Examine how to enhance the value and effectiveness of your team ● Identify opportunities for improving self and the team
Create action- plan for applying the concepts and skills

MODULE 7: DELEGATION & ACCOUNTABILITY

Importance of delegation and accountability
Assess your current delegation and accountability strengths and areas for improvement
Learn how to effectively communicate a delegated assignment to team members and follow through with them for accountability

MODULE 8: BUILDING TRUST

Importance of trust to build productive relationships and achieving business results ● Identify the behaviours and actions that make and break trust
How to rebuild lost or damaged trust?
Create action plans and strategies for sustainability

MODULE 9: CONFLICT MANAGEMENT

Develop awareness about your approach to managing differences at the workplace ● Explore root cause of differences and conflict
Understand the distinctive approaches to managing differences and conflict MODULE 10: STRESS MANAGEMENT
Identify situations and factors which lead to stress
Understand how to handle high-pressure situations
Explore possible outcomes when stress management techniques are employed

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Hospitality Revenue Management (2 Days)
2026-09-23 - 2026-09-24
Objectives
Hospitality Revenue Management is a critical discipline for maximising profitability in an increasingly competitive and dynamic market. This 2-day programme equips hospitality professionals with practical knowledge and tools to understand demand patterns, apply effective pricing strategies, manage distribution channels, and optimise overall revenue performance.
The programme focuses on real operational realities within the hospitality industry, combining revenue concepts with practical decision-making to support sustainable business growth and improved financial outcomes.
Target Audience

Hotel Managers and Assistant Managers
Revenue, Sales, and Reservations Teams
Front Office Managers and Supervisors
F&B Managers involved in pricing decisions
Hospitality professionals responsible for revenue performance

Learning Outcomes

Define supervisory management and the core competencies required.
Identify their own personality and leadership styles, and how these impact their team.
Apply effective behavioural, communication, and delegation skills.
Supervise, coordinate, and synergise team performance to achieve goals.
Provide constructive feedback, coaching, and performance reviews.
Demonstrate a balanced role as a supervisor in managing self, others, and the business.

Course Outline
Day 1 – Revenue Management Fundamentals & Demand Analysis Module 1: Introduction to Revenue Management

What is revenue management and why it matters
Evolution of revenue management in hospitality
Revenue mindset vs traditional selling approach

Module 2: Understanding Demand & Market Dynamics

Demand drivers in the hospitality industry
Seasonality, events, and market behaviour
Identifying high-demand and low-demand perio

Module 3: Market Segmentation & Customer Behaviour

Types of market segments (corporate, leisure, group, OTA, etc.)
Booking behaviour and price sensitivity
Segment-based revenue opportunities

Module 4: Forecasting Fundamentals

Purpose of forecasting
Key metrics: Occupancy, ADR, RevPAR
Using historical data to forecast demand
Common forecasting mistakes

Day 2 – Pricing, Distribution & Revenue Optimisation
Module 5: Pricing Strategies & Yield Management

Dynamic pricing vs fixed pricing
Rate structures and Best Available Rate (BAR)
Managing discounts, promotions, and packages

Module 6: Inventory Control & Distribution Channels

Room inventory management principles
Role of OTAs, direct bookings, and corporate contracts
Channel costs and profitability

Module 7: Integrating Revenue with Sales & Operations

Aligning revenue management with sales and marketing
Managing overbooking and walk-in strategies
Communicating revenue decisions across departments

Module 8: Revenue Performance Review & Action Planning

Analysing revenue reports and KPIs
Identifying improvement opportunities
Developing a simple revenue action plan
Programme recap and key takeaways

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Drive in to the ChatGPT & AI Tools For Workplace
2026-09-23 - 2026-09-24
Objectives
The objective of this 2-day training programme is to equip participants with practical, hands-on knowledge and skills to effectively utilize ChatGPT and AI tools in the workplace. This programme enables participants to enhance productivity, streamline workflows, improve communication, and support better decision-making using AI. Participants will also understand ethical considerations, best practices, and real-world applications of AI tools across various job functions.
Target Audience
This programme is designed for:

Professionals, executives, and managers
Team leaders and supervisors
HR, administration, operations, marketing, and support staff
Organizations seeking to integrate AI tools into daily work processes

Learning Outcomes
By the end of this programme, participants will be able to:

Understand the fundamentals of AI and ChatGPT and their impact on the workplace
Use ChatGPT effectively to support daily work tasks and decision-making
Apply prompt engineering techniques to get accurate and useful AI outputs
Automate routine tasks and improve efficiency using AI tools
Use AI ethically, responsibly, and securely in the workplace
Apply AI tools for communication, reporting, analysis, and problem-solving
Identify suitable AI tools for different job roles and business functions

Course Outlines:
Day 1: Foundations & Productivity with ChatGPT
Module 1: Introduction to AI & ChatGPT in the Workplace

Overview of Artificial Intelligence and Generative AI
Understanding how ChatGPT works
Capabilities and limitations of ChatGPT
Current AI trends and workplace impact
Identifying opportunities for AI adoption in daily work

Module 2: Getting Started with ChatGPT – Practical Usage

Navigating ChatGPT interface and features
Understanding prompts and responses
Do’s and Don’ts when using ChatGPT at work
Hands-on practice: basic workplace prompts
Common mistakes and how to avoid them

Module 3: Prompt Engineering for Better Results

What is prompt engineering and why it matters
Structuring effective prompts (role, task, context, format)
Using follow-up prompts to refine output
Examples of good vs poor prompts
Hands-on exercises: job-specific prompt creation

Module 4: Using ChatGPT to Improve Productivity & Communication

Drafting professional emails and responses
Creating reports, summaries, and meeting minutes
Preparing presentations, talking points, and content
Brainstorming ideas and solutions faster
Case examples: HR, admin, operations, and management use cases

Day 2: Automation, Ethics & Advanced Workplace Applications Module 5: Automating Routine Tasks with AI Tools

Identifying tasks suitable for automation
Using AI for scheduling, documentation, and workflows
AI-assisted data, summarization, and reporting
Integrating ChatGPT into daily work routines
Productivity hacks using AI

Module 6: AI Tools Beyond ChatGPT for the Workplace

Overview of popular AI tools (writing, design, data, productivity)
Choosing the right AI tool for specific job roles
Combining multiple AI tools for better outcomes
Limitations and risks of over-reliance on AI
Practical demonstrations and examples

Module 7: Ethical Considerations, Data Privacy & Best Practices

Ethical implications of AI usage in organizations
Data privacy, confidentiality, and compliance
Managing bias, accuracy, and reliability of AI outputs
Company policies and responsible AI usage
Best practices for sustainable AI adoption

Module 8: AI for Decision-Making, Problem-Solving & Innovation

Using AI to support analysis and decision-making
AI-assisted problem-solving frameworks
Creative thinking and innovation with AI
Real-world case studies of AI in the workplace
Action planning: applying AI after the training

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Multitasking & Time Management at the Workplace (2 Days)
2026-09-29 - 2026-09-30
Objectives
The “Managing Multiple Tasks and Work Priorities” course is designed to equip participants with effective strategies and techniques for managing their workload, prioritizing tasks, and maximizing productivity in a dynamic and fast-paced work environment. Through practical exercises, discussions, and real-life scenarios, participants will learn how to effectively handle multiple responsibilities, make informed decisions on task prioritization, and enhance their time management skills.
Target Audience
The “Managing Multiple Tasks and Work Priorities” course is designed for professionals at all levels who are faced with managing multiple tasks, responsibilities, and competing priorities in their work. It is suitable for individuals from various industries and roles, including managers, supervisors, project leads, team members, and anyone seeking to enhance their task management and work prioritization skills.
Learning Outcomes

Assess and analyze their workload to effectively manage multiple tasks and responsibilities.
Apply proven time management techniques to maximize productivity and minimize time wastage.
Prioritize tasks based on importance, urgency, and organizational goals.
Implement strategies to minimize interruptions and distractions and maintain focus.

Course Outlines: Day 1:
Module 1: Introduction to Managing Multiple Tasks and Work Priorities

Understanding the challenges and impact of managing multiple tasks.
Identifying common time management pitfalls and how they affect productivity.
Setting goals for improving task management and work prioritization.
Analyzing Workload and Task Prioritization

Module 2: Assessing the current workload and identifying tasks and responsibilities.
Applying prioritization techniques to categorize tasks based on importance and urgency.

Identifying key factors and criteria for effective task prioritization.
Time Management Techniques

Module 3: Exploring proven time management strategies and techniques.

Setting realistic deadlines and creating a time management plan.
Overcoming procrastination and managing distractions.
Managing Interruptions and Distractions

Module 4: Identifying common interruptions and distractions in the workplace.

Implementing strategies to minimize and effectively handle interruptions.
Developing techniques to regain focus and maintain productivity.
Delegating and Outsourcing Tasks

Day 2:
Module 5: Recognizing tasks that can be delegated or outsourced.

Understanding the criteria for determining tasks that are suitable for delegation or outsourcing.
Identifying tasks that are repetitive, time-consuming, or outside your core competency.
Evaluating the potential benefits and risks associated with delegating or outsourcing specific tasks.

Module 6: Effective Task and Project Planning

Breaking down projects into manageable tasks and creating action plans.
Utilizing task management tools and software for planning and tracking progress.
Incorporating flexibility and adaptability in task and project planning.

Module 7: Prioritization Decision-Making

Making informed decisions on task prioritization based on organizational goals and deadlines.
Applying techniques such as the Eisenhower Matrix or ABC Analysis.
Evaluating trade-offs and considering the impact of task prioritization decisions.

Module 8: Managing Work Overload and Stress

Recognizing signs of work overload and stress.
Implementing stress management techniques and self-care practices.
Seeking support and resources to manage work-related stress effectively.

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Basic Mandarin for Workplace Communication (2 Days)
2026-09-29 - 2026-09-30
Objectives
This programme is designed to help participants develop basic Mandarin communication skills for workplace and daily interactions. It focuses on pronunciation, tones, simple sentence structures, and commonly used Mandarin expressions. Using an easy, interactive, and practical approach, participants will gain confidence to communicate in basic Mandarin with colleagues, customers, and social contacts. The programme supports continuous learning and application in real-life workplace situations.
Target Audience

Employees with no or minimal Mandarin knowledge
Frontline and customer-facing staff
Administrative and support staff
Professionals interacting with Mandarin-speaking colleagues or customers

Learning Outcomes
By the end of this program, participants will be able to:

Pronounce Hanyu Pinyin and the four Mandarin intonations
Use basic Mandarin greetings and daily expressions
Conduct a simple self-introduction and address others appropriately
Communicate basic preferences and simple needs
Use common Mandarin vocabulary related to numbers, time, money, places, and daily activities
Apply basic Mandarin in simple workplace and social conversations

Course Outlines: Module 1: Mental Preparation & Motivation

Understanding the importance of Mandarin communication
Building confidence and interest in learning Mandarin

Module 2: Hanyu Pinyin & Pronunciation

Introduction to Hanyu Pinyin
Correct pronunciation techniques

Module 3: Four Intonations (Tones)

Understanding the four Mandarin tones
Practising tone accuracy

Module 4: Daily Greetings & Useful Expressions

Common greetings
Frequently used daily expressions

Module 5: Self-Introduction & Addressing People

Introducing oneself
Proper ways to address people

Day 2 – Practical Vocabulary & Workplace Conversations
Module 6: Basic Vocabulary for Daily & Workplace Use

Names of things and places
Common nouns, verbs, adverbs, and adjectives

Module 7: Numbers, Time & Money

Numbers and money value
Time, day, week, month, and year

Module 8: Simple Conversations & Preferences

Expressing likes and preferences
Asking and answering simple questions

Module 9: Practical Daily Situations

Basic shopping and bargaining
Ordering food in restaurants

Module 10: Practice & Reinforcement

Singing for pronunciation practice
Simple conversation practice
Short test and recap

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Basic English at the Workplace – Level 2 (2 Days)
2026-09-29 - 2026-09-30
Objectives
This programme is designed for employees with basic English knowledge who want to communicate more clearly and confidently at work. It focuses on improving sentence structure, vocabulary, and everyday workplace communication. Participants will practise speaking, listening, reading, and basic writing skills commonly used in workplace situations. The programme supports participants in moving from basic understanding to more functional and confident workplace communication.
Target Audience

Employees with basic English proficiency
Staff who can communicate in simple English but lack confidence
Employees who need to improve workplace communication skills

Learning Outcomes

Communicate more clearly in common workplace situations
Use correct sentence structures and expanded workplace vocabulary
Participate in basic work-related conversations and discussions
Write short and simple work-related messages and emails

Course Outlines: Day 1
Module 1: Strengthening English Fundamentals

Reviewing basic grammar and sentence structure
Expanding common workplace vocabulary
Using correct tenses in daily work communication

Module 2: Speaking Clearly and Confidently

Expressing ideas and opinions simply
Asking questions and seeking clarification
Improving pronunciation and clarity

Module 3: Workplace Communication Skills

Communicating with colleagues and supervisors
Handling simple telephone conversations
Understanding and responding to instructions

Day 2
Module 4: Writing for the Workplace

Writing simple emails and messages
Using polite and professional language
Avoiding common writing mistakes

Module 5: Listening and Understanding at Work

Improving listening skills in meetings and discussions
Understanding feedback and instructions
Responding appropriately in conversations

Module 6: Practical Communication Practice

Role-plays based on real workplace situations
Guided speaking and writing exercises
Practice with feedback and correction

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Frontline Excellence: Delivering Service with Confidence & Impact (2 Days)
2026-10-07 - 2026-10-08
Objectives
In today’s competitive service environment, frontline professionals play a critical role in shaping customer perception and organisational reputation. This programme provides a structured framework for understanding the dynamics of modern customer interactions and the expectations placed on frontline roles. It addresses the realities of high-volume, high-pressure service settings while reinforcing the importance of professionalism and consistency. Through practical scenarios and guided learning, participants explore how everyday interactions influence customer confidence and brand credibility. The programme serves as a platform to strengthen frontline capability and support sustainable service excellence across the organisation.
Target Audience

Frontline Staff
Customer Service Representatives
Hospitality & Service Teams
Call Centre & Contact Centre Agents
Sales Assistants & Customer-Facing Roles

Learning Outcomes
By the end of this programme, participants will be able to:

Build confidence in handling customer interactions professionally
Understand the shift from transactional service to experiential service
Learn to anticipate customer needs and manage emotions effectively
Apply structured recovery techniques to turn service failures into loyalty
Deliver consistent service excellence aligned with organisational values

Course Outlines
Day 1: BUILDING CONFIDENCE & SERVICE FOUNDATION
Module 1: The Role of Frontliners as Brand Ambassadors

Understanding how frontline behaviour shapes brand perception
Moving from “task-based service” to “experience ownership”
The frontline impact on loyalty, reputation, and trust

Module 2: Confidence in Customer Interaction

Building self-confidence in face-to-face and verbal interactions
Managing first impressions and professional presence
Staying composed under pressure

Module 3: Understanding Customer Behaviour & Emotions

Why customers react the way they do
Identifying emotional triggers in service situations
Adapting responses based on customer mood and expectations

Module 4: Communication Skills for Service Excellence

Active listening and questioning techniques
Managing tone, body language, and clarity
Handling misunderstandings without escalating conflict

Day 2: HANDLING CHALLENGES & CREATING IMPACT
Module 5: Managing Difficult Customers with Professionalism

Staying calm when customers are upset or demanding
De-escalation techniques for tense situations
Setting boundaries while remaining service-oriented

Module 6: Anticipation & Proactive Service Behaviours

Spotting early signs of dissatisfaction
Anticipating needs before customers ask
Reducing complaints through proactive actions

Module 7: Service Recovery & Problem Resolution

Handling complaints systematically
Taking ownership of service breakdowns
Restoring customer confidence after service failure

Module 8: Consistency, Impact & Personal Action Plan

Delivering consistent service standards daily
Aligning service behaviour with organisational values
Creating a personal frontline excellence action plan

Training Methodology
This programme uses an interactive and experiential learning approach, combining facilitated discussions, role-plays, and real-life frontline scenarios. Participants practise practical communication, service handling, and recovery techniques through hands-on activities, group exercises, and guided reflection. The focus is on real workplace application, enabling participants to build confidence, manage challenging customer situations, and deliver consistent service excellence with immediate impact.
PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Hazard Identification, Risk Assessment and Risk Control (HIRARC) (2 Days)
2026-10-07 - 2026-10-08
Objectives
The Hazard Identification, Risk Assessment, and Risk Control (HIRARC) Training Course is designed to equip participants with the essential knowledge and skills to systematically identify, assess, and control hazards in the workplace. The course is designed to instill a comprehensive understanding of HIRARC principles, fostering a proactive safety culture within organizations.
Target Audience
This training course is tailored for individuals across various industries, including but not limited to safety officers, supervisors, managers, and middle management that are involved in health and safety responsibilities. It caters to professionals seeking to enhance their proficiency in hazard identification, risk assessment, and risk control, ultimately contributing to a safer working environment.
Learning Outcomes

Thorough understanding of HIRARC methodology.
Proficiency in identifying workplace hazards and conducting risk assessments.
Implementation of practical risk control measures.
Development of clear safety communication skills.
Active contribution to robust safety management systems.
Empowerment to minimize risks and foster a safer work environment.

Course Outlines:
Day 1:
Module 1: Introduction to HIRARC Principles

Overview and importance of Hazard Identification, Risk Assessment, and Risk Control.
Principles of fostering a proactive safety culture.

Module 2: HIRARC Methodology

In-depth exploration and practical application exercises.
Case studies illustrating successful HIRARC implementation.

Module 3: Target Audience and Industry Application

Identification of target audience and customization for diverse industries.
Practical scenarios and discussions for industry-specific application.

Module 4: Proficiency in Hazard Identification and Risk Assessment
Techniques for identifying workplace hazards.

Step-by-step guide to conducting effective risk assessments.

Day 2:
Module 5: Practical Risk Control Measures

Implementation strategies and real-world simulations.
Showcasing successful risk control practices through case studies.

Module 6: Safety Communication Skills

Importance of clear safety communication.
Developing effective communication strategies.

Module 7: Contribution to Safety Management Systems

Active contribution to robust safety management systems.
Integration of HIRARC principles into organizational safety frameworks.

Module 8: Empowerment for a Safer Work Environment

Strategies for minimizing risks in the workplace.
Fostering a culture of safety empowerment.

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Hazard Analysis and Critical Control Point (HACCP) + Food Safety Management System (2 days)
2026-10-14 - 2026-10-15
Objectives
The Hazard Analysis and Critical Control Point (HACCP) course is designed to educate participants on systematic approaches to identify, assess, and control potential hazards in food production processes. The primary objective is to equip participants with the knowledge and skills needed to implement and manage an effective HACCP system, ensuring food safety, compliance with regulations, and the prevention of foodborne illnesses.
Target Audience
This course is specifically designed for professionals within executives, middle management, senior managers, and employees in the hospitality sector relevant to this course. It is well-suited for individuals aiming to deepen their comprehension of HACCP principles. Additionally, it is tailored for those actively engaged in the development, implementation, and upkeep of food safety management systems.
Learning Outcomes

Develop proficiency in identifying potential hazards in food production processes.
Acquire skills in implementing effective control measures to mitigate identified risks.
Empower participants to contribute significantly to creating and maintaining a safe and compliant food handling environment within their professional capacities.

Course Outlines:
Day 1:
Module 1: Introduction to HACCP Principles

Examine systematic methodologies for identifying, assessing, and controlling potential hazards in food production processes.
Emphasize the critical role of HACCP in ensuring food safety, regulatory compliance, and the prevention of foodborne illnesses.

Module 2: Fundamentals of Hazard Identification

Cultivate proficiency in recognizing potential hazards at various stages of food production.
Employ case studies and practical exercises to enhance skills in hazard identification.

Module 3: Implementation of Control Measures

Develop skills in implementing effective control measures to mitigate identified risks.
Explore best practices and real-world examples illustrating successful control measures application.

Day 2:
Module 4: Establishment of an Effective HACCP System

Delve into the components and requirements of an effective HACCP system.
Provide practical guidance on the development, implementation, and maintenance of robust food safety management systems.

Module 5: Regulatory Compliance and Food Safety

Understanding the regulatory landscape and compliance requirements related to HACCP.
Strategies for ensuring alignment with food safety regulations and industry standards.

Module 6: Prevention of Foodborne Illnesses

Utilize case studies and scenarios focused on preventing foodborne illnesses through HACCP implementation.
Analyze real-world examples to underscore the pivotal role of HACCP in food safety.

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

LEVEL 3: Microsoft Excel (Advanced) (2 Days)
2026-10-14 - 2026-10-15
Objectives
The “LEVEL 3: Microsoft Excel (Advanced)” course aims to deepen participants’ proficiency in utilizing Microsoft Excel for advanced data analysis, automation, and visualization. The primary objectives include mastering advanced functions, exploring complex data manipulation techniques, and automating tasks through macros and VBA. The course is designed to empower participants with advanced Excel skills, enabling them to efficiently tackle complex data challenges in professional settings.
Target Audience
This course is designed for individuals with an intermediate understanding of Microsoft Excel looking to advance their skills. It is suitable for any senior managers, executives and middle management that seek to enhance their ability to analyze and manipulate data using advanced Excel features. The content caters to those in various industries where data-driven decision-making is crucial.
Learning Outcomes

Mastery of complex functions, enhancing participants’ Excel proficiency.
Acquire advanced techniques for manipulating and analyzing data effectively.
Skills to create dynamic visualizations for clearer data representation.
Efficiently streamline repetitive tasks for increased productivity.
Contribute to increased efficiency and effectiveness in professional roles.
Empowered to handle complex data scenarios with confidence and precision.

Course Outline Day 1:
Module 1: Advanced Functions Mastery

Overview of advanced Excel functions
Practical exercises for mastery
Application in data analysis scenarios

Module 2: Complex Data Manipulation Techniques

Strategies for handling intricate datasets
Techniques for efficient data manipulation
Real-world applications and case studies

Module 3: Automation through Macros

Introduction to macros and automation
Creating and using macros in Excel
Automation for repetitive tasks

Module 4: Visualizing Data Dynamically

Importance of dynamic visualizations
Creating charts and graphs dynamically
Enhancing data representation in reports

Module 5: Efficient Task Streamlining

Identifying and streamlining repetitive tasks
Using Excel features for task efficiency
Best practices for task management

Day 2: Module 6: Advanced Data Analysis Techniques

Exploring advanced data analysis methods
Practical applications in business scenarios
Interpreting and presenting analysis results

Module 7: Data-driven Decision-Making

Leveraging data for decision-making
Case studies on data-driven decisions
Integrating Excel analysis into decision processes

Module 8: Excel Efficiency in Professional Settings

Applying advanced Excel skills in the workplace
Enhancing professional efficiency
Real-world examples and success stories

Module 9: Handling Complex Data Scenarios with Confidence ● Practical exercises on complex data scenarios

Building confidence in data handling

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Corporate Branding, Events & Crisis Readiness (2 Days)
2026-10-14 - 2026-10-15
Objectives
In today’s highly connected and fast-moving business environment, organisations must consistently manage their brand image, deliver impactful corporate events, and respond effectively to crises. This programme equips participants with practical knowledge and tools to strengthen corporate branding, execute professional events, and prepare for crisis situations that may impact organisational reputation.
Participants will gain an integrated understanding of brand positioning, event execution, and crisis readiness to ensure organisational credibility, consistency, and resilience.
Target Audience

Corporate Communications and PR professionals
Marketing and Branding teams
HR, Administration, and Event Management personnel
Managers and leaders involved in brand representation and decision-making

Learning Outcomes

Understand the fundamentals of corporate branding and reputation management
Plan and manage corporate events that align with brand identity and objectives
Identify potential risks and crisis scenarios affecting organisational image
Apply structured approaches to crisis communication and response
Strengthen organisational readiness to protect brand credibility

Day 1
Module 1: Fundamentals of Corporate Branding

Understanding corporate brand identity and values
Brand positioning and consistency across touchpoints
Managing reputation in the digital and media landscape

Module 2: Brand Communication & Stakeholder Engagement

Internal and external brand communication strategies
Aligning messaging with organisational values
Engaging stakeholders to strengthen brand trust

Module 3: Corporate Event Strategy & Planning

Purpose and objectives of corporate events
Event planning frameworks and key success factors
Aligning events with corporate branding goals

Module 4: Executing Professional Corporate Events

Managing logistics, vendors, and stakeholders
Event protocol, etiquette, and brand representation
Measuring event impact and post-event evaluation

Day 2
Module 5: Understanding Crisis & Reputational Risks

Types of corporate crises and reputational threats
Identifying early warning signs and risk factors
The impact of crises on brand perception

Module 6: Crisis Communication & Response

Principles of effective crisis communication
Managing media, public statements, and stakeholders
Do’s and don’ts during crisis situations

Module 7: Crisis Preparedness & Simulation

Developing a crisis readiness and response plan
Roles, responsibilities, and decision-making during crises
Scenario-based crisis simulation exercise

Module 8: Strengthening Organisational Readiness

Integrating branding, events, and crisis management
Building organisational resilience and accountability
Developing an action plan for continuous readiness

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

AI-Powered Digital Transformation: Strategy, Marketing, and Content Mastery (2 Days)
2026-10-21 - 2026-10-22
Objectives
This intensive 2-day programme equips executives, managers, and professionals with practical knowledge to leverage Artificial Intelligence for business strategy, marketing, content creation, and productivity improvement. The programme focuses on real business applications of AI tools such as ChatGPT, Gemini, and Deepseek within organisational contexts. Emphasis is placed on hands-on practice, real use cases, and immediate workplace application to support digital transformation and measurable performance improvement.
Target Audience

Executives and Business Owners
Managers and Team Leaders
Marketing, Sales, and E-commerce Professionals
Professionals involved in digital strategy, content creation, and process optimisation

Learning Outcomes

Develop a practical AI strategy aligned with business objectives
Identify high-impact AI use cases across business functions
Use generative AI tools for content creation and data analysis
Apply AI to digital marketing and social media strategy
Design effective prompts and workflows for consistent AI results

Course Outlines:
Day 1 – AI Strategy & Digital Marketing Foundations
Module 1: AI Landscape & Business Transformation

Overview of current AI trends and adoption principles
Understanding AI’s role in digital transformation
Opportunities and limitations of AI in organisations
Malaysia business context and adoption considerations

Module 2: Strategic AI Integration for Business Operations

Identifying AI opportunities in business processes
AI use cases in HR, supply chain, and customer service
Aligning AI initiatives with business goals
Establishing KPIs and success measures for AI adoption

Module 3: AI-Driven Digital Marketing Strategy

Using AI to analyse customer segments and behaviour
AI-assisted campaign planning and targeting
Competitive and market analysis using AI
Improving marketing decision-making with AI insights

Module 4: AI for Social Media & Campaign Execution

Creating AI-assisted social media strategies
Content planning and calendar generation
AI support for ad copy, captions, and visuals
Measuring campaign effectiveness using AI insights

Day 2 – Generative AI Tools & Content Mastery
Module 5: Generative AI Platforms & Capabilities

Overview of ChatGPT, Gemini, and Deepseek
Strengths and limitations of different AI tools
Selecting the right AI tool for different tasks
Responsible and ethical AI usage

Module 6: Prompt Engineering for Reliable Results

Structuring effective prompts
Controlling tone, format, and output quality
Advanced prompting techniques
Avoiding common AI output errors

Module 7: AI-Powered Content Creation & Productivity

AI for blogs, emails, scripts, and marketing content
Refining content for platforms and SEO
Using AI for internal documents and communications
Improving productivity through AI workflows

Module 8: Workflow Integration & Action Planning

Combining AI tools into daily work processes
Developing an individual AI action plan
Practical implementation challenges
Best practices for sustained AI adoption

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Resilience & Adaptability at Work (2 Days)
2026-10-21 - 2026-10-22
Objectives
This programme is designed to equip participants with practical tools and strategies to build resilience and adaptability in the workplace, enabling them to perform effectively under pressure and respond positively to change. Participants will learn how to manage stress, maintain focus, and develop a resilient and adaptable mindset to sustain productivity and contribute to team and organisational success.
Target Audience
The Resilience & Adaptability at Work programme is suitable for executives, senior management, and middle management. This training is ideal for individuals operating in dynamic and high-pressure environments who are required to navigate change, manage uncertainty, and lead teams effectively. It is particularly beneficial for leaders and managers seeking to strengthen adaptability, foster resilient teams, and promote a sustainable and productive workplace culture.
Learning Outcomes

Identify the core principles of resilience and adaptability and their impact on workplace performance.
Apply practical strategies to manage stress and maintain focus under pressure.
Develop a growth mindset to respond effectively to change and challenges.
Enhance emotional intelligence and self-awareness for improved decision-making and relationships.
Build supportive, collaborative teams that embrace adaptability and resilience.
Develop actionable plans to embed resilience and adaptability practices into daily work routines.

Day 1
Module 1: Understanding Resilience & Adaptability

Defining resilience and adaptability in the workplace.
Key characteristics of resilient and adaptable individuals and teams.
The relationship between resilience, adaptability, and productivity.

Module 2: Managing Stress and Maintaining Focus

Identifying stress triggers and their impact on performance.
Practical techniques to manage stress and remain calm under pressure.
Improving focus, prioritisation, and energy management at work.

Module 3: Emotional Intelligence for Resilience

Understanding the role of emotional intelligence in adaptability.
Enhancing self-awareness and emotional regulation.
Strengthening interpersonal skills for effective collaboration

Module 4: Cultivating a Growth Mindset

Fixed versus growth mindset in times of change.
Reframing challenges and setbacks as learning opportunities.
Encouraging adaptability and continuous improvement.

Day 2
Module 5: Leadership in Building Resilient & Adaptable Teams

The role of leaders in fostering resilience and adaptability.
Communicating effectively during uncertainty and change.
Leading by example in high-pressure situations.

Module 6: Strengthening Team Dynamics

Building trust and collaboration within teams.
Encouraging adaptability through shared goals and mutual support.
Managing conflicts constructively to maintain team effectiveness.

Module 7: Embedding Resilience & Adaptability into Workplace Culture

Creating organisational practices that support well-being and flexibility.
Promoting sustainable work practices to prevent burnout.
Recognising and reinforcing resilient and adaptable behaviours.

Module 8: Action Planning for Sustainable Resilience & Adaptability

Identifying personal and team resilience and adaptability goals.
Developing a practical action plan for workplace application.
Monitoring progress and sustaining resilient behaviours over time.

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Innovation Mindset: Creative Thinking for Solutions (2 Days)
2026-10-21 - 2026-10-22
Objectives
In today’s fast-changing business environment, organisations require employees who can think creatively, adapt quickly, and generate practical solutions to real workplace challenges. This 2-day programme is designed to develop an innovation mindset by equipping participants with creative thinking tools, structured problem-solving techniques, and the confidence to challenge conventional approaches while remaining practical and results-driven.
Participants will learn how to reframe problems, generate innovative ideas, evaluate solutions effectively, and apply creative thinking in their day-to-day work context.
Target Audience

Executives and Managers
Team Leaders and Supervisors
Professionals involved in problem-solving and decision-making

Employees seeking to enhance creativity and innovation at work
Learning Outcomes

Understand the principles and importance of an innovation mindset
Apply creative thinking techniques to workplace challenges
Reframe problems to uncover new opportunities and solutions
Generate, evaluate, and refine innovative ideas systematically
Strengthen collaboration and idea-sharing within teams
Translate creative ideas into actionable and practical solutions

Day 1
Module 1: Understanding Innovation & Creativity

Defining innovation and creativity in the workplace
Myths and misconceptions about creative thinking
Why innovation matters in today’s business environment

Module 2: Developing an Innovation Mindset

Fixed vs growth mindset in problem-solving
Attitudes and behaviours that support innovation
Building openness to new ideas and perspectives

Module 3: Identifying Problems & Opportunities

Recognising challenges as opportunities for innovation
Framing problems clearly and objectively
Understanding root causes before ideation

Module 4: Breaking Mental Blocks

Common barriers to creative thinking
Techniques to challenge assumptions
Overcoming fear of failure and resistance to change

Day 2
Module 5: Creative Thinking Tools & Techniques

Divergent thinking for idea generation
Convergent thinking for idea selection
Structured tools for creative problem-solving

Module 6: Evaluating & Refining Ideas

Criteria for assessing idea feasibility
Refining ideas for practical application
Balancing creativity with organisational constraints

Module 7: Turning Ideas into Solutions

Translating ideas into actionable plans
Managing risks and uncertainties
Gaining buy-in and support for implementation

Module 8: Sustaining Innovation at Work

Creating habits for continuous innovation
Encouraging collaboration and knowledge sharing
Developing a personal innovation action plan

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

ESG Essentials: What Every Employee Must Know (1 day)
2026-10-28
Objectives
Environmental, Social and Governance (ESG) principles are no longer limited to top management or sustainability teams. In Malaysia, organisations are increasingly expected to demonstrate responsible business practices, regulatory compliance, and ethical conduct across all levels of the workforce.
This programme is designed to build foundational ESG awareness among employees by explaining what ESG means, why it matters, and how individual roles contribute to organisational ESG commitments. Participants will gain practical understanding of ESG concepts, workplace implications, and everyday actions that support sustainable and responsible business practices
Target Audience

Employees at all levels
Executives, managers, and supervisors
Operational and support staff
Organisations beginning or strengthening ESG initiatives

Learning Outcomes

Understand the basic concepts and components of ESG
Recognise the importance of ESG in the Malaysian business context
Identify how ESG principles apply to daily work activities
Understand employee roles and responsibilities in supporting ESG goals
Contribute positively to environmental, social, and governance practices at the workplace

Course Outline: Module 1: Introduction to ESG

What is ESG and why it matters
Evolution of ESG in global and Malaysian contexts
ESG as a business, compliance, and reputation issue

Module 2: Environmental (E) – Sustainability at the Workplace

Environmental responsibility in organisations
Resource efficiency, waste reduction, and energy awareness
Environmental practices relevant to Malaysian workplaces
Employee roles in supporting environmental sustainability

Module 3: Social (S) – People, Workplace & Community

Workplace health, safety, and wellbeing
Diversity, inclusion, and fair labour practices
Ethical behaviour and respectful workplace culture
Social responsibility within organisations and communities

Module 4: Governance (G) – Ethics, Integrity & Accountability

Understanding governance in simple terms
Code of conduct, policies, and compliance
Anti-corruption and ethical decision-making
Employee accountability and reporting responsibilities

Module 5: ESG in Daily Work Practices

How individual actions support ESG goals
ESG-related risks and consequences of non-compliance
Simple workplace examples and scenarios
Aligning personal responsibility with organisational values

Module 6: Building an ESG-Aware Workplace Culture

Creating awareness and shared responsibility
Supporting organisational ESG initiatives
Personal action planning for ESG-friendly behaviour
Key takeaways and commitment to responsible practices

PRICING:

RM 1,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.
