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BEGIN:VEVENT
DTSTART;VALUE=DATE:20251008
DTEND;VALUE=DATE:20251010
DTSTAMP:20260421T233256
CREATED:20250923T032444Z
LAST-MODIFIED:20250923T032444Z
UID:48988-1759881600-1760054399@uoa-academy.com
SUMMARY:Essential Skills for Communication Success in a Corporate  World (2 Days)
DESCRIPTION:ObjectivesEffective communication skills are crucial for success in the corporate world. This two-day course aims to equip participants with essential communication techniques and strategies to excel in various workplace scenarios. From mastering verbal and non-verbal communicationto handling challenging conversations\, participants will develop the skills necessary to build strong professional relationships and foster a positive and productive work environment.Target AudienceThis course is designed for professionals at various levels in the corporate world who want to enhance their communication skills. It is suitable for employees from different departments and roles\, including managers\, team leaders\, project coordinators\, customerservice representatives\, and any other individuals seeking to improve their communication effectiveness in a corporate setting. \nLearning Outcomes● Demonstrate improved verbal communication skills\, including clear articulation\, effective presentation techniques\, and the use of positive language.● Display proficiency in active listening\, enabling them to understand others better and respond appropriately.● Utilize non-verbal communication cues\, such as body language and facial expressions\, to enhance the impact of their messages and create a positive impression.● Handle challenging conversations and conflicts with composure and emotional intelligence\, facilitating constructive outcomes \nCourse Outlines:Day 1:Module 1: Understanding the Importance of Effective Communication● The impact of communication on workplace relationships and productivity● Identifying communication challenges in the corporate setting● Building a personal communication improvement planModule 2: Verbal Communication Skills● Active listening techniques for better understanding and empathy● Articulating thoughts clearly and concisely● Developing strong speaking skills and effective presentation techniques● Using positive language and assertive communication \nModule 3: Non-Verbal Communication and Body Language● Understanding the significance of non-verbal cues in communication● Interpreting body language accurately● Mastering facial expressions\, gestures\, and eye contact● Aligning verbal and non-verbal communication for impactful messages \nModule 4: Written Communication Excellence● Crafting professional emails\, memos\, and reports● The art of effective business writing● Understanding tone and etiquette in written communication● Editing and proofreading techniques for error-free communication \nDay 2:Module 5: Communicating with Different Personality Types● Recognizing diverse communication styles and preferences● Adapting communication for various personality types● Building rapport and trust with colleagues and clientsModule 6: Managing Challenging Conversations● Strategies for handling conflicts and difficult situations● Maintaining composure and emotional intelligence during tough discussions● Providing constructive feedback and receiving feedback gracefullyModule 7: Effective Communication in Teams and Meetings● Communicating ideas clearly in team settings● Active participation and engagement in meetings● Facilitating discussions and encouraging collaboration● Resolving conflicts and building consensus in group settings \nModule 8: Building Professional Relationships through Communication● Networking and relationship-building strategies● Enhancing professional presence and credibility● Developing interpersonal communication skills \nPRICING:RM 1\,800.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that  amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,including cancellation of the workshop if warranted by circumstances beyond its control.\n     \n  \n 
URL:https://uoa-academy.com/events/essential-skills-for-communication-success-in-a-corporate-world-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250918
DTEND;VALUE=DATE:20250919
DTSTAMP:20260421T233256
CREATED:20250819T012955Z
LAST-MODIFIED:20250819T012955Z
UID:47750-1758153600-1758239999@uoa-academy.com
SUMMARY:Drive in to the ChatGPT & AI Tools For Workplace  (1 Days)
DESCRIPTION:Objective: \nThe objective of this training is to equip participants with practical knowledge and skills to ffectively utilize ChatGPT and AI tools in the workplace. This program will empower individuals to enhance productivity\, streamline tasks\, and improve decision-making byleveraging AI capabilities. Participants will learn ethical considerations\, best practices\, and creative applications to maximize the value of AI tools in their professional environment. \nTarget Audience: \nThis training is designed for professionals\, team leaders\, and organizations seeking to integrate ChatGPT and AI tools into their workflows. It is ideal for individuals looking to enhance productivity\, automate routine tasks\, and innovate in their roles by leveraging AIcapabilities effectively and ethically. \nLearning Outcome: \n\nGain a practical understanding of ChatGPT and AI tools and their potentialapplications in the workplace.\nLearn how to use AI for automating tasks\, improving efficiency\, and enhancingproductivity.\nDevelop skills to effectively communicate and collaborate with AI systems.\nUnderstand ethical considerations and best practices for using AI responsibly in theworkplace.\nExplore creative uses of AI tools for problem-solving\, decision-making\, andinnovation in various job roles.\n\nCourse Outlines: \nDay 1:Module 1: Introduction to AI and ChatGPT in the Workplace● Understanding AI technologies and their impact on the workplace.● Exploring the capabilities and limitations of ChatGPT and AI tools.● Identifying key areas in the workplace where AI can be applied effectively.Module 2: Leveraging AI for Task Automation and Efficiency● Automating routine tasks such as data entry\, scheduling\, and email responses.● Streamlining workflows and enhancing team collaboration with AI tools.● Utilizing AI for content generation\, reports\, and summarization to save time.Module 3: Ethical Considerations and Best Practices in AI Usage● Understanding the ethical implications of using AI tools in the workplace.● Ensuring transparency\, fairness\, and privacy when using AI systems.● Implementing best practices for responsible and effective AI tool usage.Module 4: Innovative Applications of AI for Decision-Making and Problem-Solving● Using AI for data analysis\, insights\, and improving decision-making.● Leveraging AI tools for creative problem-solving and brainstorming.● Exploring case studies and real-world examples of successful AI integration in the workplace. \nPRICING:RM 1\,500.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that  amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,including cancellation of the workshop if warranted by circumstances beyond its control.\n     \n  \n 
URL:https://uoa-academy.com/events/chatgpt-ai-tools-training-workplace/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250910
DTEND;VALUE=DATE:20250912
DTSTAMP:20260421T233256
CREATED:20250819T014816Z
LAST-MODIFIED:20250819T014816Z
UID:47756-1757462400-1757635199@uoa-academy.com
SUMMARY:Workplace Hazardous Materials Information  (2 days)
DESCRIPTION:Objectives  \nThe Workplace Hazardous Materials Information course is designed to educate participants on the safe handling\, storage\, and communication of hazardous materials within the workplace. The objective is to ensure that participants acquire the necessary knowledge and skills to identify\, assess\, and manage hazardous materials effectively\, promoting a safer working environment.  \nTarget Audience  \nThis program is specifically tailored for employees who handle or work in proximity to hazardous materials in the workplace. It includes workers from various sectors such as engineering\, construction\, and healthcare. The program aims to benefit individuals at all levels\, from frontline workers to management\, ensuring a comprehensive understanding of workplace hazardous materials information.  \nLearning Outcomes  \n\n Acquire skills to identify and assess potential hazards associated with materials in the workplace. \n Implement proper handling and storage procedures to ensure safety in the workplace. \n Empower participants to contribute to a safer work environment by effectively managing and communicating information about hazardous materials. \nEnsure compliance with safety standards in the management of hazardous materials in the workplace. \n Reduce the risk of incidents through informed handling and communication practices. \n\nCourse Outlines:  \nDay 1:  \nModule 1: Introduction to Hazardous Materials  \n\n Understanding the importance of safe handling\, storage\, and communication ● Overview of the course objectives and structure \n Legal and ethical considerations in dealing with hazardous materials \n\nModule 2: Identification and Assessment  \n\n Developing skills to identify potential hazards associated with workplace materials ● Methods for assessing and categorizing hazardous materials \n Case studies and practical exercises for hands-on learning \n\nModule 3: Handling and Storage Procedures  \n\n Implementing proper handling and storage procedures to ensure workplace safety ● Best practices for minimizing risks during material handling \n Hands-on demonstrations and simulations \n\nModule 4: Regulatory Requirements  \n\n Understanding regulatory requirements related to hazardous materials communication \n Compliance with safety standards and legal obligations \n Documentation and record-keeping practices \n\nDay 2:  \nModule 5: Communication Strategies  \n\n Effective communication of information about hazardous materials ● Training on interpreting and utilizing safety data sheets \n Developing clear and concise communication practices \n\nModule 6: Empowering a Safer Work Environment  \n\n Empowering participants to contribute to a safer work environment ● Strategies for creating a safety-conscious workplace culture \n Role-playing and group discussions on promoting safety awareness \n\nModule 7: Incident Risk Reduction  \n\n Strategies for reducing the risk of incidents associated with hazardous materials ● Emergency response planning and protocols \n Learning from past incidents for continuous improvement. \n\nPRICING:RM 1\,500.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that  amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,including cancellation of the workshop if warranted by circumstances beyond its control.\n     \n  \n 
URL:https://uoa-academy.com/events/workplace-hazardous-materials-information-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250910
DTEND;VALUE=DATE:20250912
DTSTAMP:20260421T233256
CREATED:20250819T013807Z
LAST-MODIFIED:20250819T013807Z
UID:47753-1757462400-1757635199@uoa-academy.com
SUMMARY:Handling Customer Complaints (2 Days)
DESCRIPTION:Objective: \nThe objective of the Handling Customer Complaints training program is to provide participants with a comprehensive understanding of the skills and knowledge necessary to effectively handle customer complaints and improve customer satisfaction. In today’s highly competitive business environment\, it is crucial for organizations to have a solid approach to managing customer complaints. Effective handling of customer complaints can help to prevent the loss of business\, maintain customer loyalty\, and even enhance the reputation of an organization. Target Audience  \nThe target audience for the Handling Customer Complaints training program includes customer service representatives\, front-line employees\, managers\, and anyone who interacts with customers in a business setting.  \nLearning Outcomes  \n\n Communicate effectively with customers using active listening techniques ● Identify root causes of customer complaints and use problem-solving\, negotiation\, and empathy to resolve them \n Manage personal emotions and respond professionally in challenging situations ● Identify patterns and trends in customer complaints and make recommendations for service improvement. \n\nCourse Outlines:  \nDay 1:  \nModule 1: Introduction to Customer Complaints  \n\n The importance of effective complaint handling \n Types of customer complaints \n Understanding customer needs and expectations \n The cost of poor complaint handling \n\nModule 2: Active Listening Techniques  \n\n Importance of active listening in customer interactions \n Practical strategies for attentive and empathetic listening \n Enhancing communication through effective listening skills \n\nModule 3: Effective Communication Skills  \n\n Verbal and nonverbal communication techniques \n Active listening skills \n Asking effective questions \n Using empathy to build rapport \n\nModule 4: Managing Emotions  \n\n Understanding and managing personal emotions \n Strategies for staying calm and professional \n Dealing with angry or upset customers \n Avoiding escalation \n\nDay 2:  \nModule 5: Time management  \n\n Prioritizing complaints \n Setting realistic expectations with customers \n Managing time effectively \n Resolving complaints within an appropriate time frame \n\nModule 6: Professional Response in Challenging Situations ● Strategies for maintaining professionalism in difficult scenarios ● De-escalation techniques for defusing tense customer interactions ● Case studies on effective responses to challenging complaints  \nModule 7: Complaint Resolution Techniques  \n\n Root cause analysis \n Problem-solving techniques \n Negotiation and conflict resolution \n Using empathy to address emotional complaints \n\nModule 8: Documentation and Follow-up  \n\n The importance of accurate documentation \n Following up with customers \n Identifying opportunities for improvement \n Preventing future complaints \n\nPRICING: \nRM 1\,800.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that  amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,including cancellation of the workshop if warranted by circumstances beyond its control.\n     \n  \n 
URL:https://uoa-academy.com/events/handling-customer-complaints-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250910
DTEND;VALUE=DATE:20250912
DTSTAMP:20260421T233256
CREATED:20250819T005724Z
LAST-MODIFIED:20250819T005807Z
UID:47743-1757462400-1757635199@uoa-academy.com
SUMMARY:ISO 45001 Occupational Health and Safety (OH&S)
DESCRIPTION:Objective:The ISO 45001 Occupational Health and Safety training is designed to establish and maintain practices that prioritize the health and safety of employees and other stakeholders. The brief objectives of ISO 45001 include the establishment of a systematic approach to OH&S management\, identification and mitigation of risks\, compliance with applicable legal and regulatory requirements\, and continuous improvement of OH&S performance.Target Audience:The target audience for ISO 45001 includes employees at all levels\, middle management\, executives and individual seeking to enhance their commitment to employee well-being and safety. This standard is particularly relevant to companies that recognize the importance ofproviding a safe and healthy work environment\, reducing workplace accidents\, and minimizing occupational health risks.Learning Outcome:1. Gain a comprehensive understanding of OH&S management systems principles and requirements.2. Identify and assess occupational health and safety risks\, establish effective controls\, and ensure legal compliance.3. Develop skills to implement and maintain a customized and robust OH&S management system.4. Empower individuals and organizations to continuously improve OH&S performance through monitoring\, evaluation\, and preventive/corrective measures.5. Foster a safety culture\, protect employees\, and contribute to the overall well-being of the workforce. \nCourse Outlines: \nDay 1:Module 1: Introduction to ISO 45001● Overview of Occupational Health and Safety (OH&S) management systems● Importance of prioritizing employee and stakeholder health and safetyModule 2: Objectives of ISO 45001 Training● Establishing a systematic approach to OH&S management● Identification and mitigation of occupational health and safety risks● Ensuring compliance with legal and regulatory requirements● Continuous improvement of OH&S performanceModule 3: Principles and Requirements of OH&S Management Systems● Understanding the principles behind ISO 45001● Key requirements for implementation and documentation● Leadership and responsibility for effective system managementModule 4: Risk Identification and Mitigation● Techniques for identifying hazards and assessing OH&S risks● Developing and applying effective control measures● Case studies and practical approaches to risk mitigationDay 2:Module 5: Legal Compliance● Overview of applicable OSH laws and regulatory obligations● Ensuring ongoing legal compliance in the workplace● Consequences of non-compliance and risk to business operationsModule 6: Implementation Skills● Skills and strategies to implement ISO 45001 effectively● Tailoring the management system to suit organizational needs and industry context● Training\, internal communication\, and employee involvementModule 7: Continuous Improvement● Monitoring and evaluating OH&S metrics and KPIs● Conducting internal audits and incident reporting● Implementing corrective and preventive actions for system enhancementModule 8: Safety Culture and Well-being● Building a proactive safety culture through leadership and engagement● Initiatives to support employee well-being● High-impact activities to raise safety awareness across the organization \nPRICING:RM 1\,800.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that  amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,including cancellation of the workshop if warranted by circumstances beyond its control.\n     \n  \n 
URL:https://uoa-academy.com/events/iso-45001-occupational-health-safety-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250821
DTEND;VALUE=DATE:20250822
DTSTAMP:20260421T233256
CREATED:20250603T041505Z
LAST-MODIFIED:20250603T041505Z
UID:43121-1755734400-1755820799@uoa-academy.com
SUMMARY:Event Contingency Management
DESCRIPTION:ObjectivesTo equip frontline staff with the skills and knowledge to effectively manage and respond to unexpected situations during events\, ensuring guest expectations are met even with last-minute requests or unforeseen circumstances\, while maintaining the highest level ofservice. \nTarget AudienceThe target audience for this Event Contingency Management Training includes frontline staff of the UOA Hospitality group\, such as:● Front desks staff● Concierge staff● Housekeeping staff● Food and beverage servers● Bartenders / Baristas● Frontline securityEssentially\, anyone who may need to respond to unexpected situations during events would benefit from this training. \nLearning Outcomes● Understand contingency planning: To familiarize participants with the principles and importance of contingency planning for events.● Identify potential event disruptions: To train participants to recognize and assess potential disruptions and unexpected situations.● Develop response strategies: To equip participants with strategies to effectively respond to various types of event-related issues.● Enhance communication during events: To improve participants’ ability to communicate clearly and effectively during unexpected situations.● Implement quick problem-solving techniques: To teach participants how to quickly and efficiently solve problems to meet guest expectations.● Maintain high service standards: To ensure participants can maintain excellent service delivery even under pressure. \nCourse OutlineDay 1Module 1: Introduction to Event Contingency Management● Definition and importance of contingency management in events● Types of unexpected situations (last-minute requests\, technical issues\, guest complaints\, etc.)● The role of frontline staff in managing event disruptions \nModule 2: Risk Assessment and Planning● Identifying potential disruptions and challenges● Conducting risk assessments for events● Developing contingency plans for various scenarios● The importance of flexibility and adaptabilityModule 3: Response Strategies for Event Disruptions● Effective communication during unexpected situations● Coordinating with team members and other departments● Handling guest inquiries and concerns promptly● Managing stress and maintaining composure under pressureModule 4: Quick Problem-Solving and Maintaining Service Standards● Quick problem-solving techniques● Ensuring guest satisfaction despite disruptions● Maintaining high service standards● Using available resources efficientlyTraining Methodology● Lectures and presentations● Role-playing exercises● Group discussions● Case studies● Q&A sessions \nEvaluation● Pre- and post-training assessments● Participant feedback forms● Trainer observation and evaluation \nNote:● The training can be customized to address specific needs and challenges of the UOA Hospitality group.● Hands-on exercises and simulations can be incorporated to enhance practical skills.● Continuous feedback and coaching can be provided to reinforce learning and improve performance. \nBy the end of this training\, participants will be equipped with the necessary skills to effectively manage and respond to unexpected  situations during events\, ensuring guest satisfaction and maintaining high service standards. \nPRICING:RM 1\,000.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. Disclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n     \nJoin Today! \n 
URL:https://uoa-academy.com/events/event-contingency-management-2/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250821
DTEND;VALUE=DATE:20250822
DTSTAMP:20260421T233256
CREATED:20250603T040259Z
LAST-MODIFIED:20250603T040348Z
UID:43118-1755734400-1755820799@uoa-academy.com
SUMMARY:Time Management for Boosting Productivity (1 day)
DESCRIPTION:ObjectivesTime Management for Boosting Productivity course is a one-day training program designed to help individuals improve their time management skills and increase productivity. Participants will learn practical techniques and strategies to effectively manage their time\, set priorities\, and optimize their workflow. The course covers various topics\, including prioritization\, planning and scheduling\, managing email and communication\, stress management\, and work-life balance. \nTarget AudienceThis course is suitable for professionals at all levels who want to enhance their time management skills and boost their productivity. It is beneficial for individuals in any industry or role\, including managers\, team leaders\, entrepreneurs\, and employees seeking to improvetheir efficiency and effectiveness in their work. \nLearning Outcomes● Set clear priorities and align tasks with organizational goals.● Apply time optimization techniques to eliminate time-wasting activities and manage interruptions effectively.● Develop effective planning and scheduling strategies to maximize productivity and meet deadlines.● Manage email and communication efficiently\, reducing inbox overload and interruptions.● Cultivate effective work habits\, including organization\, focus\, and concentration techniques. \nCourse Outline \nModule 1: Introduction to Time Management● Understanding the importance of effective time management● Identifying common time management challenges● The link between time management and productivity \nModule 2: Setting Priorities● Defining goals and objectives● Identifying high-value tasks and activities● Applying the Eisenhower Matrix for prioritization● Aligning priorities with organizational objectives \nModule 3: Time Optimization Techniques● Overcoming procrastination and eliminating time wasters● Strategies for managing interruptions and distractions● Creating a structured schedule● Allocating time for important and urgent tasks \nModule 4: Effective Work Habits & Continuous Improvement● Adopting proactive approaches to task management● Building focus and concentration techniques for better time utilization● Reflecting on time management practices and identifying areas for improvement● Creating an action plan for implementing learned techniques \nPRICING: \n\nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. Disclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n     \nJoin Today! \n 
URL:https://uoa-academy.com/events/time-management-for-boosting-productivity-1-day/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250819
DTEND;VALUE=DATE:20250821
DTSTAMP:20260421T233256
CREATED:20250603T042324Z
LAST-MODIFIED:20250603T042324Z
UID:43123-1755561600-1755734399@uoa-academy.com
SUMMARY:Managing Expectation & Stress Management (2 Days)
DESCRIPTION:ObjectivesThe “Managing Expectations & Stress Management” course is designed to equip participants with the skills to effectively manage expectations and navigate stress in both professional and personal contexts. The primary objectives include providing insights intoexpectation management strategies\, offering practical stress management techniques\, and fostering resilience in challenging situations. \nTarget AudienceThis course is tailored for executives\, senior managers\, and individuals in leadership roles who aim to enhance their ability to manage expectations and stress effectively. It is suitable for anyone seeking practical tools and strategies to navigate high-pressure situations\,improve performance\, and foster a positive work-life balance. \nLearning Outcomes● Communicate expectations clearly to minimize conflicts.● Learn practical and effective stress management techniques.● Foster resilience in facing challenging situations.● Develop skills to navigate challenging situations with composure.● Gain a deep understanding of effective management contributing to overall well-being. \nCourse Outlines:Day 1:Module 1: Introduction to Expectation Management● Overview of the course objectives.● Importance of effective expectation management in professional and personal contexts. \nModule 2: Strategies for Clear Communication of Expectations● Techniques for communicating expectations clearly.● Minimizing conflicts through effective communication. \nModule 3: Practical Stress Management Techniques● Introduction to stress management principles.● Learning and applying practical techniques for stress reduction. \nModule 4: Building Resilience● Understanding resilience in the face of challenges.● Strategies for fostering resilience in both professional and personal aspects.Day 2:Module 5: Navigating Challenging Situations with Composure● Developing skills to navigate high-pressure situations.● Maintaining composure and effectiveness in challenging environments.Module 6: Work-Life Balance● Importance of work-life balance.● Strategies for achieving and maintaining a positive work-life balance.Module 7: Overall Well-being and Professional Success● Connecting effective expectation management and stress reduction to overall well-being.● Building skills for professional success through effective stress and expectation management.Module 8: Group Activities and Discussions● Engaging in group activities to reinforce learning.● Discussions on challenges and solutions in managing expectations and stress. \nPRICING:RM 1\,800.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. Disclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n     \nJoin Today! \n 
URL:https://uoa-academy.com/events/managing-expectation-stress-management-3/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250819
DTEND;VALUE=DATE:20250821
DTSTAMP:20260421T233256
CREATED:20250603T034521Z
LAST-MODIFIED:20250603T034521Z
UID:43116-1755561600-1755734399@uoa-academy.com
SUMMARY:Building Today's Leaders of Tomorrow World
DESCRIPTION:Objectives“The Future Leadership: Building Today’s Leaders of Tomorrow World” is a comprehensive course designed to equip participants with the knowledge\, skills\, and mindset required to lead effectively in an ever-evolving business landscape. The course focuses on developingthe leadership capabilities needed to navigate complex challenges\, foster innovation\, and inspire high-performing teams. Through interactive discussions\, case studies\, and practical exercises\, participants will explore emerging trends\, explore transformative leadershipmodels\, and acquire strategies to develop themselves and others as leaders. \nTarget Audience“The Future Leadership: Building Today’s Leaders of Tomorrow World” course is designed for current and aspiring leaders\, including managers\, supervisors\, team leaders\, department heads\, project managers\, HR professionals\, entrepreneurs\, and individuals in leadershippositions who want to develop the skills and mindset necessary to navigate the changing business landscape and effectively lead teams and organizations in the future.Learning Outcomes● Understand the key trends shaping the future of work and leadership and their implications for leadership roles.● Develop adaptive leadership skills to navigate uncertainty\, complexity\, and change.● Define and communicate a compelling vision and purpose to inspire and engage others.● Foster a culture of diversity\, inclusion\, and belonging to leverage diverse perspectives and drive innovation. \nCourse Outlines:Day 1:Module 1: Introduction to Future Leadership● Understanding the evolving nature of leadership in the modern world● Exploring current and future trends shaping the leadership landscape.● Identifying the skills and qualities needed for effective leadership in the future. \nModule 2: Leadership in a Digital Age● Embracing technology and digital transformation as drivers of change● Harnessing the power of data and analytics for informed decision-making.● Developing digital leadership skills to navigate the digital landscape. \nModule 3: Leading with Emotional Intelligence● Understanding the importance of emotional intelligence in leadership.● Developing self-awareness\, self-regulation\, empathy\, and social skills.● Applying emotional intelligence to build strong relationships and lead with authenticity. \nModule 4: Agile Leadership and Change Management● Embracing agility as a leadership mindset in a rapidly changing environment.● Applying agile principles to drive innovation\, adaptability\, and resilience.● Managing change effectively and leading teams through organizational transitions. \nDay 2:Module 5: Cross-Cultural Leadership and Global Mindset● Embracing cultural diversity and managing cross-cultural teams.● Developing a global mindset and understanding global business dynamics.● Effectively leading and collaborating in a multicultural environment.Module 6: Strategic Thinking and Decision-Making● Developing strategic thinking skills to drive organizational success.● Applying critical thinking and problem-solving techniques to make informed decisions.● Balancing short-term objectives with long-term vision and goals. \nModule 7: Leadership Communication and Influence:● Mastering effective communication skills for leadership.● Building persuasive communication strategies to influence stakeholders.● Adapting communication styles to connect with diverse audiences. \nModule 8: Leading Through Disruption and Uncertainty● Developing resilience and adaptability as a leader.● Leading with agility during times of crisis and uncertainty.● Inspiring and motivating teams in challenging situations. \nPRICING:RM 1\,800.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. Disclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n     \nJoin Today! \n 
URL:https://uoa-academy.com/events/building-todays-leaders-of-tomorrow-world/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250812
DTEND;VALUE=DATE:20250814
DTSTAMP:20260421T233256
CREATED:20250603T031802Z
LAST-MODIFIED:20250603T032104Z
UID:43114-1754956800-1755129599@uoa-academy.com
SUMMARY:LEVEL 2: Microsoft Excel (Intermediate)
DESCRIPTION:ObjectivesThe Level 2: Microsoft Excel (Intermediate) program aims to provide participants with an in-depth understanding of intermediate Excel functionalities. The primary objectives include advancing participants’ proficiency in data analysis\, enhancing spreadsheet managementskills\, and introducing them to more complex features of Microsoft Excel. Emphasis is placed on practical application\, enabling participants to use Excel as a powerful tool for data manipulation\, analysis\, and visualization in professional settings. \nTarget AudienceThis training is designed for individuals with a basic understanding of Microsoft Excel or those who have completed a beginner-level course. It caters to professionals\, analysts\, senior managers\, and anyone looking to elevate their Excel skills to an intermediate level.The program is suitable for participants at various career stages\, providing valuable insights and hands-on experience to enhance their spreadsheet capabilities. \nLearning Outcomes● Acquire advanced skills in data organization\, analysis\, and visualization.● Learn to manage larger datasets and create dynamic reports.● Utilize Excel’s powerful features for enhanced productivity.● Empower participants to leverage Excel as a strategic tool for decision-making and data-driven insights in professional roles. \nCourse Outlines:Day 1: \nModule 1: Introduction to Excel 2016 Interface● Starting Excel● The Excel Interface● Changing Excel’s View● Working with Existing WorkbookModule 2: Working with Microsoft Excel 2016● Creating Workbooks● Saving Workbooks● Input Basic Data● Using Data Types● Cutting\, Copying and Pasting Data● Editing Workbook’s PropertiesModule 3: Using Basic Formulas● Building Basic Formulas● Using Cell References● Using Cell RangesModule 4: Formatting Cells and Ranges● Inserting and Deleting Cells● Manually Formatting Cell Contents● Using Format Painter● Paste Special Options● Formatting Cells with Styles● Hyperlink Data \nDay 2:Module 5: Formatting Worksheets● Working with Rows and Columns● Using Themes● Modifying Worksheet’s Appearance● Inserting Headers and FootersModule 6: Adding Pictures and Shapes to a Worksheet● Inserting Pictures● Adding Shapes and WordArt● Deleting\, Copying and Moving Graphics● Formatting Graphics● Using SmartArt Graphics \nModule 7: Printing Worksheets● Preparing a Document for Printing● Printing with Backstage \nPRICING:RM 1\,500.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. Disclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n     \nJoin Today! \n 
URL:https://uoa-academy.com/events/level-2-microsoft-excel-intermediate-5/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250812
DTEND;VALUE=DATE:20250814
DTSTAMP:20260421T233256
CREATED:20250603T015519Z
LAST-MODIFIED:20250603T030520Z
UID:43107-1754956800-1755129599@uoa-academy.com
SUMMARY:Basic Fire Fighting & ERP Training (with Fire Drill Exercise & Safety Awareness)
DESCRIPTION:Objectives\n\nThe objectives of the “Basic Fire Fighting & ERP Training” program\, which includes a Fire Drill Exercise and Safety Awareness\, are to provide participants with essential knowledge and skills to respond effectively in the event of a fire emergency. The program aims tofamiliarize participants with basic fire-fighting techniques\, Emergency Response Procedures (ERPs)\, and to instill a heightened safety awareness mindset. Additionally\, the incorporation of a Fire Drill Exercise enhances practical application and ensures participants arewell-prepared for real-life emergency scenarios. \nTarget AudienceThis training is designed for individuals across various industries and workplaces\, including office environments\, manufacturing facilities\, and public spaces. It caters to employees\, supervisors\, safety officers\, and anyone interested in acquiring fundamental fire-fightingskills and understanding Emergency Response Procedures. The program is suitable for those looking to enhance their safety awareness and contribute to a secure work environment. \nLearning Outcomes● Attainment of essential skills in basic fire-fighting techniques\, encompassing the proper use of fire extinguishers and efficient evacuation procedures.● Development of a safety awareness mindset among participants.● The Fire Drill Exercise serves as a practical reinforcement\, allowing participants to apply theoretical knowledge\, enhancing their proficiency in real-life emergency scenarios.● Empowerment of participants to actively contribute to workplace safety by identifying potential hazards and adhering to established safety protocols. \nCourse Outlines:Day 1: \nModule 1: Introduction to Fire Safety and Emergency Response● Understanding the Importance of Fire Safety● Overview of Emergency Response Procedures (ERPs)● Introduction to Safety Awareness MindsetModule 2: Basic Fire-Fighting Techniques● Proper Use of Fire Extinguishers● Efficient Evacuation Procedures● Practical Application and Hands-on TrainingModule 3: Emergency Response Procedures (ERPs)● In-Depth Exploration of Workplace-Specific ERPs● Coordinated Response in Fire Emergencies● Integration of ERPs into Daily Safety PracticesModule 4: Safety Awareness Mindset Development● Identifying Potential Hazards in the Workplace● Cultivating a Proactive Safety Awareness Mindset● Contribution to a Secure Work Environment \nDay 2:Module 5: Fire Drill Exercise● Simulated Emergency Scenario Participation● Practical Application of Fire-Fighting Techniques● Evaluation and Feedback for Continuous ImprovementModule 6: Practical Reinforcement of Knowledge● Application of Theoretical Knowledge in Real-Life Scenarios● Enhancing Proficiency in Emergency Response● Continuous Improvement StrategiesModule 7:Active Contribution to Workplace Safety● Empowerment to Identify and Address Potential Hazards● Adherence to Established Safety Protocols● Collective Responsibility for a Secure Work EnvironmentPRICING:RM 1\,500.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. Disclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n     \nJoin Today! \n 
URL:https://uoa-academy.com/events/basic-fire-fighting-erp-training-fire-drill-safety-awareness/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250723
DTEND;VALUE=DATE:20250725
DTSTAMP:20260421T233256
CREATED:20250529T032540Z
LAST-MODIFIED:20250603T023303Z
UID:43076-1753228800-1753401599@uoa-academy.com
SUMMARY:Boost your Productivity with Artificial Intelligence – AI
DESCRIPTION:ObjectivesThis 2-day training program is designed to equip participants with the knowledge and skills to leverage Artificial Intelligence (AI) tools specifically aimed at enhancing time management and productivity. Through practical workshops\, hands-on exercises\, and interactive discussions\, participants will explore AI-driven solutions tailored to optimize time allocation\, streamline workflows\, and prioritize tasks efficiently. The training will focus on practical strategies for integrating AI technologies into daily routines to maximize productivity and achieve better time management outcomes. \nTarget AudienceThis training is suitable for professionals\, entrepreneurs\, and individuals seeking to enhance their time management skills using AI technologies. It is ideal for anyone who wants to learn how to leverage AI tools and techniques to prioritize tasks effectively\, automate repetitive processes\, and optimize time allocation in both personal and professional contexts. \nLearning Outcomes• Understand the role of Artificial Intelligence (AI) in time management and productivity enhancement.• Identify and evaluate AI-powered tools and technologies designed to optimize time allocation and streamline workflows.• Develop practical skills in using AI-driven solutions for task prioritization\, scheduling\, and time tracking.• Implement effective strategies for integrating AI into daily routines to improve time management practices and boost productivity.• Cultivate a mindset for continuous learning and exploration of AI-driven productivity solutions to optimize time management in the long term \nCourse Outlines: \nDay 1 \nSession 1: Introduction to AI for Time Management• Overview of Artificial Intelligence (AI) and its relevance in time management.• Understanding the intersection of AI technologies and productivity enhancement.• Exploring common challenges in time management and how AI can address them. \nSession 2: Prioritizing Tasks with AI• Strategies for using AI-powered tools to prioritize tasks effectively.• Hands-on exercises in categorizing tasks based on urgency and importance.• Leveraging AI algorithms for personalized task prioritization. \nSession 3: Automating Repetitive Tasks with AI• Introduction to AI-driven automation tools and techniques.• Demonstrations of automating repetitive tasks using AI algorithms.• Benefits and considerations of task automation in time management. \nSession 4: AI-Powered Scheduling and Time Tracking• Exploring AI-enabled scheduling applications and time tracking tools.• Hands-on exercises in using AI for scheduling meetings and appointments.• Leveraging AI insights for optimizing time allocation and identifying productivitypatterns. \nDay 2: \nSession 5: Maximizing Efficiency with AI-Driven Personal Assistants • Overview of AI-powered personal assistant applications and productivity tools.• Hands-on exploration of virtual assistants for task management and reminders.• Tips and techniques for maximizing efficiency with AI-driven personal assistants. \nSession 6: Enhancing Focus and Concentration with AI• Strategies for using AI technologies to minimize distractions and maintain focus.• Exploring AI-driven tools for blocking distractions and managing digital clutter.• Practical exercises in creating an AI-enhanced productivity environment. \nSession 7: Integrating AI into Daily Routines• Developing personalized routines and workflows with AI-driven productivity solutions.• Tips for seamlessly integrating AI tools into daily schedules and habits.• Case studies and success stories of individuals leveraging AI for better timemanagement. \nSession 8: Action Planning and Implementation• Developing actionable plans for integrating AI-driven time management strategies intoparticipants’ daily routines.• Peer feedback and collaboration on implementation strategies and best practices.• Closing remarks and resources for continued learning and exploration of AI-driven timemanagement solutions. \n\nPRICING:\nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 8% SST\n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. Disclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n     \nJoin Today! \n  \n\n\n\n 
URL:https://uoa-academy.com/events/boost-your-productivity-with-artificial-intelligence-ai-2/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Leadership,Management,Personal Growth & Development,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250709
DTEND;VALUE=DATE:20250711
DTSTAMP:20260421T233256
CREATED:20250529T035647Z
LAST-MODIFIED:20250603T022745Z
UID:43084-1752019200-1752191999@uoa-academy.com
SUMMARY:Supervisory Development Skills
DESCRIPTION:ObjectivesThe Supervisory Development Skills course is designed to equip participants with the essential knowledge and skills to excel in their roles as supervisors. Through a combination of theoretical concepts\, practical exercises\, and case studies\, participants will develop thenecessary competencies to effectively lead teams\, manage performance\, communicate effectively\, and handle common supervisory challenges. \nTarget AudienceSupervisors who would like to develop highly effective supervisory skills in order to professionally and successfully manage their teams. \nLearning OutcomesBy the end of the course\, participants will be able to:● Define the supervisor’s three roles and his/her related competencies for optimal performance● Apply the essential supervisory functions that are key for the success of the team● Use powerful communication skills in order to maintain trust and boost cooperation● Implement effective coaching/mentoring techniques to help the team progress and grow● Apply effective time management techniques to increase the productivity of the team \nCourse Outline \nMODULE 1: GAIN THE MINDSETUnderstand & Explore● Their role as a Supervisor● Difference between management and leadership● How to balance both sets of skills?● Your Journey: – From a team member to a team leader● Competencies of a supervisor● Understand the tools for practical leadership skills to apply to work situations and challenges \nMODULE 2: MANAGING PEOPLE● Managing the expectations● Managing team members● Managing peers● Managing your managers \nMODULE 3: TIME – MANAGEMENT● How to manage time?● Prioritizing the To-Do List● Delegating work \nMODULE 4: COMMUNICATION● Evaluate self in communication abilities● Develop communication- oral and written● Evaluate your natural Listening skills● Acquire active listening skills● Asking effective questions● Understand how to communicate during meetings● Being assertive \nMODULE 5: RECOGNISING THE ACHIEVEMENTSUnderstand● the relevance of recognizing the team members for their effort● strategies for recognizing the team members \nMODULE 6: TEAMWORK● Understand team dynamics● 5-step model of team-development● Characteristics of a highly effective team● Examine how to enhance the value and effectiveness of your team● Identify opportunities for improving self and the team● Create action- plan for applying the concepts and skills \nMODULE 7: DELEGATION & ACCOUNTABILITY● Importance of delegation and accountability● Assess your current delegation and accountability strengths and areas for improvement● Learn how to effectively communicate a delegated assignment to team members and follow through with them for accountability \nMODULE 8: BUILDING TRUST● Importance of trust to build productive relationships and achieving business results● Identify the behaviours and actions that make and break trust● How to rebuild lost or damaged trust?● Create action plans and strategies for sustainability \nMODULE 9: CONFLICT MANAGEMENT● Develop awareness about your approach to managing differences at the workplace● Explore root cause of differences and conflict● Understand the distinctive approaches to managing differences and conflict \nMODULE 10: STRESS MANAGEMENT● Identify situations and factors which lead to stress● Understand how to handle high-pressure situations● Explore possible outcomes when stress management techniques are employed \nPRICING: \n\n \n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. Disclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n     \nJoin Today! \n  \n\n\n\n 
URL:https://uoa-academy.com/events/supervisory-development-skills-2/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Leadership,Management,Personal Growth & Development,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kuala_Lumpur:20250709T000000
DTEND;TZID=Asia/Kuala_Lumpur:20250710T235959
DTSTAMP:20260421T233256
CREATED:20250529T022835Z
LAST-MODIFIED:20250529T031520Z
UID:41828-1752019200-1752191999@uoa-academy.com
SUMMARY:Hazard Identification\, Risk Assessment and Risk Control (HIRARC) Training Course
DESCRIPTION:ObjectivesThe Hazard Identification\, Risk Assessment\, and Risk Control (HIRARC) Training Course is designed to equip participants with the essential knowledge and skills to systematically identify\, assess\, and control hazards in the workplace. The course is designed to instill acomprehensive understanding of HIRARC principles\, fostering a proactive safety culture within organizations. \nTarget AudienceThis training course is tailored for individuals across various industries\, including but not limited to safety officers\, supervisors\, managers\, and middle management that are involved in health and safety responsibilities. It caters to professionals seeking to enhance theirproficiency in hazard identification\, risk assessment\, and risk control\, ultimately contributing to a safer working environment. \nLearning Outcomes● Thorough understanding of HIRARC methodology.● Proficiency in identifying workplace hazards and conducting risk assessments.● Implementation of practical risk control measures.● Development of clear safety communication skills.● Active contribution to robust safety management systems.● Empowerment to minimize risks and foster a safer work environment. \nCourse Outlines:Day 1: \nModule 1: Introduction to HIRARC Principles● Overview and importance of Hazard Identification\, Risk Assessment\, and RiskControl.● Principles of fostering a proactive safety culture. \nModule 2: HIRARC Methodology● In-depth exploration and practical application exercises.● Case studies illustrating successful HIRARC implementation. \nModule 3: Target Audience and Industry Application● Identification of target audience and customization for diverse industries.● Practical scenarios and discussions for industry-specific application. \nModule 4: Proficiency in Hazard Identification and Risk Assessment● Techniques for identifying workplace hazards.● Step-by-step guide to conducting effective risk assessments. \nDay 2: \nModule 5: Practical Risk Control Measures● Implementation strategies and real-world simulations.● Showcasing successful risk control practices through case studies. \nModule 6: Safety Communication Skills● Importance of clear safety communication.● Developing effective communication strategies. \nModule 7: Contribution to Safety Management Systems● Active contribution to robust safety management systems.● Integration of HIRARC principles into organizational safety frameworks. \nModule 8: Empowerment for a Safer Work Environment● Strategies for minimizing risks in the workplace.● Fostering a culture of safety empowerment. \n\nPRICING:\nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 8% SST\n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. Disclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n     \nJoin Today! \n  \n\n\n\n 
URL:https://uoa-academy.com/events/hirarc-training-course-uoa-academy/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Leadership,Management,Personal Growth & Development,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250619
DTEND;VALUE=DATE:20250620
DTSTAMP:20260421T233256
CREATED:20250505T072240Z
LAST-MODIFIED:20250505T072240Z
UID:41823-1750291200-1750377599@uoa-academy.com
SUMMARY:ISO 14001 – Awareness Training – Environmental Management Systems
DESCRIPTION:Objectives\nThe ISO 14001 – Awareness Training – Environmental Management Systems aims to provide participants with a foundational understanding of ISO 14001 and Environmental Management Systems (EMS). The primary objectives include familiarizing participants with the key principles\, requirements\, and benefits of ISO 14001. The training seeks to instill awareness of environmental management practices to facilitate compliance and contribute to sustainable business operations. \nTarget Audience\nThis training is designed for any level of professionals\, executive\, senior manager across various industries who seek a fundamental understanding of ISO 14001 and Environmental Management Systems. It is suitable for individuals involved in environmental stewardship\, compliance\, and those aspiring to enhance their knowledge of internationally recognized environmental standards. \nLearning Outcomes \n\nDevelop foundational knowledge of ISO 14001 and Environmental Management Systems.\nGain understanding of core principles\, requirements\, and benefits of ISO 14001.\nContribute to the implementation and maintenance of effective environmental management practices.\nEmpower participants to integrate environmentally sustainable practices.\nEnhance compliance and support the overall commitment to environmental responsibility within organizations.\n\nCourse Outlines:\nDay 1:\nModule 1: Introduction to ISO 14001 and Environmental Management Systems (EMS) \n\nOverview of ISO 14001 and its significance in environmental management\nUnderstanding the fundamental principles\, requirements\, and benefits of EMS\n\nModule 2: Key Principles of ISO 14001 \n\nIn-depth exploration of the core principles underpinning ISO 14001\nDiscussion on how these principles contribute to effective environmental management\n\nModule 3: Requirements and Compliance \n\nComprehensive understanding of the key requirements outlined in ISO 14001\nStrategies for ensuring compliance with international environmental standards\n\nModule 4: Environmental Stewardship and Sustainable Practices \n\nExamining the role of environmental stewardship in organizational practices\nEmpowering participants to integrate environmentally sustainable practices into daily\noperations\n\nModule 5: Implementation and Maintenance \n\nPractical guidance on implementing and maintaining effective environmental management practices\nBest practices for continuous improvement in environmental performance\n\nModule 6: Role of Professionals in Environmental Responsibility \n\nUnderstanding the role of professionals\, executives\, and senior managers in environmental responsibility\nStrategies for fostering a culture of environmental awareness within organizations\n\nPRICING: \n\nRM 1\,000.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/iso-14001-awareness-environmental-management/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Leadership,Management,Personal Growth & Development,Self Development
ATTACH;FMTTYPE=image/jpeg:https://uoa-academy.com/wp-content/uploads/2025/05/ISO-14001.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250617
DTEND;VALUE=DATE:20250619
DTSTAMP:20260421T233256
CREATED:20250505T062617Z
LAST-MODIFIED:20250505T062757Z
UID:41816-1750118400-1750291199@uoa-academy.com
SUMMARY:Emotional Intelligence: Embracing Emotions to be at Your Natural Best
DESCRIPTION:Objectives\nThe objective of this training course is to enhance participants’ emotional intelligence by helping them understand and leverage their emotional strengths to achieve personal and professional growth. The course focuses on developing self-awareness\, self-regulation\, and\ninterpersonal skills to empower individuals to manage their emotions effectively\, improve their relationships\, and maximize their potential. Participants will learn strategies for harnessing emotional intelligence to boost resilience\, enhance decision-making\, and create\na positive impact in both their personal lives and workplace environments. \nTarget Audience\nThis training course is designed for individuals at all levels who are seeking to improve their emotional intelligence to enhance personal and professional effectiveness. It is particularly beneficial for professionals looking to develop greater self-awareness\, better manage their\nemotions\, and improve their interpersonal relationships. The course is ideal for those in leadership roles\, team members\, and anyone interested in maximizing their potential and fostering a more positive and productive work environment. \nLearning Outcomes \n\nEnhanced Self-Awareness: Improved ability to recognize and understand personal emotions and their impact on behavior and decision-making.\nAdvanced Self-Regulation: Mastery of techniques for managing and controlling emotional responses to handle stress and maintain composure effectively.\nStrengthened Interpersonal Skills: Enhanced ability to communicate empathetically\, build stronger relationships\, and navigate social interactions with\ngreater ease.\nIncreased Resilience: Development of strategies to bounce back from setbacks and manage challenges with a positive and proactive mindset.\nImproved Decision-Making: Greater capacity to make informed and balanced decisions by integrating emotional insights with rational analysis.\nMaximized Personal and Professional Potential: Leveraging emotional intelligence to boost overall performance\, achieve personal goals\, and foster a more productive and harmonious work environment.\n\n\nCourse Outlines: \n\nDay 1: Foundations and Leadership in Service Culture \nModule 1: Understanding Service Culture \n\n Defining Service Excellence: Explore the key components of a service-oriented culture and what distinguishes exceptional service\nImpact on Organizational Success: Understand how a strong service culture contributes to customer satisfaction\, loyalty\, and business growth.\n\nModule 2: Leading by Example \n\nModeling Exceptional Service: Techniques for demonstrating high standards of customer service and setting a positive example for your team.\nDeveloping Leadership Skills: Strategies for inspiring and motivating employees to deliver superior service and uphold service standards.\n\nModule 3: Creating and Communicating Service Standards \n\nEstablishing Clear Standards: Methods for defining and implementing service expectations that align with organizational goals\nEffective Communication: Skills for communicating service standards and expectations clearly to your team to ensure alignment and consistency.\n\nModule 4: Coaching and Mentoring for Service Excellence \n\nBuilding Skills through Coaching: Techniques for providing effective feedback and coaching to improve team performance.\nMentoring for Growth: Strategies for mentoring team members to develop their customer service skills and advance their careers.\n\nDay 2: Implementing Strategies and Fostering a Positive Culture \nModule 5: Implementing Service Strategies \n\nDeveloping Action Plans: Create actionable plans to implement service strategies that enhance customer satisfaction and service delivery.\nMonitoring and Adjusting: Techniques for tracking the effectiveness of service strategies and making necessary adjustments for continuous improvement.\n\nModule 6: Driving Continuous Improvement \n\nPerformance Evaluation: Tools for assessing service performance and identifying areas for improvement.\nActionable Feedback: How to gather and use customer and employee feedback to refine service practices and drive improvements.\n\nModule 7: Fostering a Service-Oriented Culture \n\nBuilding a Positive Environment: Strategies for creating and maintaining a work environment that supports and encourages exceptional service.\nEngagement and Recognition: Techniques for recognizing and rewarding team members who exemplify outstanding service\, reinforcing a culture of excellence.\n\nModule 8: Personal Action Plans and Implementation \n\nDeveloping Individual Action Plans: Craft personalized plans for applying the learned concepts to your specific team and organizational context.\nRole-Playing and Scenario Practice: Engage in role-playing exercises to practice implementing service strategies and resolving service-related challenges.\n\nPRICING: \n\nContact us for pricing information \n\n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/boost-emotional-intelligence-for-peak-performance/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Leadership,Management,Personal Growth & Development,Self Development
ATTACH;FMTTYPE=image/jpeg:https://uoa-academy.com/wp-content/uploads/2025/05/Boost-Emotional-Intelligence.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250611
DTEND;VALUE=DATE:20250613
DTSTAMP:20260421T233256
CREATED:20250505T065021Z
LAST-MODIFIED:20250505T065021Z
UID:41820-1749600000-1749772799@uoa-academy.com
SUMMARY:Managing Team Dynamics to Boost Performance
DESCRIPTION:Objectives\nThe “Managing Team Dynamics to Boost Performance” course aims to equip participants with essential skills for optimizing team dynamics to enhance overall performance. The primary objectives include providing insights into effective team management strategies\,\nfostering positive team cultures\, and developing leadership skills for navigating team dynamics successfully. \nTarget Audience\nThis course is designed for executives\, managers\, and supervisors seeking to improve their ability to manage and enhance team dynamics. It is suitable for professionals across various industries interested in cultivating high-performing teams\, improving collaboration\, and\nboosting overall team effectiveness. \nLearning Outcomes \n\nGain a deep understanding of team dynamics and their performance impact.\nDevelop skills in building cohesive and motivated teams.\nAcquire conflict resolution skills for improved team dynamics.\nLeverage diversity as a catalyst for innovation within the team.\nImplement strategies to boost overall team performance.\nImprove communication effectiveness within the team.\nFoster a positive and productive team environment.\n\nCourse Outlines:\nDay 1: \nModule 1: Understanding Team Dynamics \n\nOverview of team dynamics and their impact on performance\nFactors influencing team behavior and collaboration\nImportance of effective team management strategies\n\nModule 2: Building Cohesive and Motivated Teams \n\nStrategies for building a cohesive team culture\nMotivational techniques for team members\nRecognizing and addressing demotivators within the team\n\nModule 3: Conflict Resolution in Team Dynamics \n\nIdentifying sources of conflict within teams\nDeveloping conflict resolution skills\nStrategies for creating a positive conflict resolution environment\n\nModule 4: Leveraging Diversity for Innovation \n\nUnderstanding the role of diversity in team dynamics\nFostering an inclusive team culture\nUtilizing diversity as a catalyst for innovation\n\nModule 5: Strategies for Boosting Team Performance \n\nImplementing performance improvement plans\nSetting clear expectations and goals for teams\nMonitoring and evaluating team performance metrics\n\nDay 2:\nModule 6: Improving Communication Within Teams \n\nImportance of effective communication in team dynamics\nStrategies for enhancing team communication\nAddressing communication challenges within teams\n\nModule 7: Fostering a Positive Team Environment \n\nCreating a positive and supportive team culture\nStrategies for promoting collaboration and camaraderie\nRecognizing and addressing factors that impact team morale\n\nModule 8: Leadership Skills for Navigating Team Dynamics \n\nDeveloping leadership skills in team management\nStrategies for leading teams through challenges\nInspiring and motivating teams towards common goals\n\nModule 9: Action Planning and Implementation \n\nCreating personalized action plans for enhancing team dynamics\nStrategies for implementing learned skills in the workplace\nMonitoring and adapting team management approaches for continuous improvement\n\nPRICING: \n\nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 6% SST \n\n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/managing-team-dynamics-to-boost-performance-2/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Leadership,Management,Personal Growth & Development,Self Development
ATTACH;FMTTYPE=image/jpeg:https://uoa-academy.com/wp-content/uploads/2025/05/Managing-Team-Dynamics-to-Boost-Performance.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250611
DTEND;VALUE=DATE:20250613
DTSTAMP:20260421T233256
CREATED:20250505T043141Z
LAST-MODIFIED:20250505T043141Z
UID:41813-1749600000-1749772799@uoa-academy.com
SUMMARY:Essential Skills for Communication Success in A Corporate World
DESCRIPTION:Objectives\nEffective communication skills are crucial for success in the corporate world. This two-day course aims to equip participants with essential communication techniques and strategies to excel in various workplace scenarios. From mastering verbal and non-verbal communication\nto handling challenging conversations\, participants will develop the skills necessary to build strong professional relationships and foster a positive and productive work environment. \nTarget Audience\nThis course is designed for professionals at various levels in the corporate world who want to enhance their communication skills. It is suitable for employees from different departments and roles\, including managers\, team leaders\, project coordinators\, customer\nservice representatives\, and any other individuals seeking to improve their communication effectiveness in a corporate setting. \nLearning Outcomes \n\nDemonstrate improved verbal communication skills\, including clear articulation\, effective presentation techniques\, and the use of positive language.\nDisplay proficiency in active listening\, enabling them to understand others better and respond appropriately.\nUtilize non-verbal communication cues\, such as body language and facial expressions\, to enhance the impact of their messages and create a positive impression.\nHandle challenging conversations and conflicts with composure and emotional intelligence\, facilitating constructive outcomes\n\nCourse Outlines:\nDay 1: \nModule 1: Understanding the Importance of Effective Communication \n\nThe impact of communication on workplace relationships and productivity\nIdentifying communication challenges in the corporate setting\nBuilding a personal communication improvement plan\n\nModule 2: Verbal Communication Skills \n\nActive listening techniques for better understanding and empathy\nArticulating thoughts clearly and concisely\nDeveloping strong speaking skills and effective presentation techniques\nUsing positive language and assertive communication\n\nModule 3: Non-Verbal Communication and Body Language \n\nUnderstanding the significance of non-verbal cues in communication\nInterpreting body language accurately\nMastering facial expressions\, gestures\, and eye contact\nAligning verbal and non-verbal communication for impactful messages\n\nModule 4: Written Communication Excellence \n\nCrafting professional emails\, memos\, and reports\nThe art of effective business writing\nUnderstanding tone and etiquette in written communication\nEditing and proofreading techniques for error-free communication\n\nDay 2:\nModule 5: Communicating with Different Personality Types \n\nRecognizing diverse communication styles and preferences\nAdapting communication for various personality types\nBuilding rapport and trust with colleagues and clients\n\nModule 6: Managing Challenging Conversations \n\nStrategies for handling conflicts and difficult situations\nMaintaining composure and emotional intelligence during tough discussions\nProviding constructive feedback and receiving feedback gracefully\n\nModule 7: Effective Communication in Teams and Meetings \n\nCommunicating ideas clearly in team settings\nActive participation and engagement in meetings\nFacilitating discussions and encouraging collaboration\nResolving conflicts and building consensus in group settings\n\nModule 8: Building Professional Relationships through Communication \n\nNetworking and relationship-building strategies\nEnhancing professional presence and credibility\nDeveloping interpersonal communication skills\n\nPRICING: \n\nRM 1\,800.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/essential-skills-for-communication-success-in-a-corporate-world-2/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Leadership,Management,Personal Growth & Development,Self Development
ATTACH;FMTTYPE=image/jpeg:https://uoa-academy.com/wp-content/uploads/2025/05/Essential-Skills-for-Communication-Success-in-A.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250527
DTEND;VALUE=DATE:20250529
DTSTAMP:20260421T233256
CREATED:20250505T033410Z
LAST-MODIFIED:20250505T033410Z
UID:41804-1748304000-1748476799@uoa-academy.com
SUMMARY:Managing Expectation & Stress Management
DESCRIPTION:Objectives \nThe “Managing Expectations & Stress Management” course is designed to equip participants with the skills to effectively manage expectations and navigate stress in both professional and personal contexts. The primary objectives include providing insights into expectation management strategies\, offering practical stress management techniques\, and fostering resilience in challenging situations. \nTarget Audience \nThis course is tailored for executives\, senior managers\, and individuals in leadership roles who aim to enhance their ability to manage expectations and stress effectively. It is suitable for anyone seeking practical tools and strategies to navigate high-pressure situations\, improve performance\, and foster a positive work-life balance. \nLearning Outcomes  \n\nCommunicate expectations clearly to minimize conflicts.\nLearn practical and effective stress management techniques.\nFoster resilience in facing challenging situations.\nDevelop skills to navigate challenging situations with composure.\nGain a deep understanding of effective management contributing to overall well-being.\n\nCourse Outlines:  \nDay 1:  \nModule 1: Introduction to Expectation Management \n\nOverview of the course objectives.\nImportance of effective expectation management in professional and personal contexts.\n\nModule 2: Strategies for Clear Communication of Expectations \n\nTechniques for communicating expectations clearly.\nMinimizing conflicts through effective communication.\n\nModule 3: Practical Stress Management Techniques \n\nIntroduction to stress management principles.\nLearning and applying practical techniques for stress reduction.\n\nModule 4: Building Resilience \n\nUnderstanding resilience in the face of challenges.\nStrategies for fostering resilience in both professional and personal aspects.\n\nDay 2: \nModule 5: Navigating Challenging Situations with Composure \n\nDeveloping skills to navigate high-pressure situations.\nMaintaining composure and effectiveness in challenging environments.\n\nModule 6: Work-Life Balance \n\nImportance of work-life balance.\nStrategies for achieving and maintaining a positive work-life balance.\n\nModule 7: Overall Well-being and Professional Success \n\nConnecting effective expectation management and stress reduction to overall well-being.\nBuilding skills for professional success through effective stress and expectation management.\n\nModule 8: Group Activities and Discussions \n\nEngaging in group activities to reinforce learning.\nDiscussions on challenges and solutions in managing expectations and stress.\n\nPRICING: \n\nRM 1\,800.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/managing-expectation-stress-management-2/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Leadership,Management,Personal Growth & Development,Self Development
ATTACH;FMTTYPE=image/jpeg:https://uoa-academy.com/wp-content/uploads/2025/05/STRESS-MANAGEMENT.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250527
DTEND;VALUE=DATE:20250528
DTSTAMP:20260421T233256
CREATED:20250505T035001Z
LAST-MODIFIED:20250505T035001Z
UID:41810-1748304000-1748390399@uoa-academy.com
SUMMARY:Soft Skills and Attitude Training
DESCRIPTION:Objectives \nThe objective of this training is to equip individuals with essential soft skills and a positive attitude to enhance their interpersonal effectiveness\, teamwork\, and adaptability. Participants will develop communication\, problem-solving\, and emotional intelligence skills\, fostering a growth mindset and professional demeanor. This program aims to empower individuals to build stronger relationships\, navigate challenges confidently\, and contribute to a productive and harmonious work environment. \nTarget Audience \nThis training is ideal for professionals\, team members\, and leaders seeking to improve their interpersonal skills\, adaptability\, and workplace attitude. It is designed for individuals who want to enhance collaboration\, communication\, and problem-solving abilities\, fostering a positive and effective presence in both personal and professional settings. \nLearning Outcomes  \n\nEnhance interpersonal communication skills for effective collaboration and relationship-building.\nDevelop emotional intelligence to navigate workplace dynamics and foster empathy.\nCultivate a positive attitude and growth mindset to adapt to challenges and opportunities.\nStrengthen conflict resolution and problem-solving abilities for smoother teamwork.\nBuild confidence and professionalism to make a lasting impact in workplace interactions.\n\nCourse Outlines:  \nDay 1: \nModule 1: Foundations of Soft Skills and Positive Attitude \n\nUnderstanding the importance of soft skills and attitude in personal and professional success.\nIdentifying key soft skills for effective workplace interactions.\nCultivating a positive mindset to enhance performance and resilience.\n\nModule 2: Effective Communication and Active Listening \n\nMastering verbal and non-verbal communication techniques.\nPracticing active listening to build trust and understanding.\nOvercoming communication barriers and delivering clear\, impactful messages.\n\nModule 3: Emotional Intelligence and Workplace Relationships \n\nUnderstanding and managing emotions for better self-regulation.\nDeveloping empathy to strengthen workplace connections.\nHandling difficult conversations with tact and professionalism.\n\nModule 4: Problem-Solving and Conflict Resolution \n\nIdentifying root causes of conflicts and addressing them constructively.\nApplying collaborative problem-solving techniques for win-win outcomes.\nBuilding strategies to maintain composure and a solution-focused attitude under pressure.\n\n  \nPRICING: \n\nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/soft-skills-and-attitude-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Leadership,Management,Personal Growth & Development,Self Development
ATTACH;FMTTYPE=image/jpeg:https://uoa-academy.com/wp-content/uploads/2025/05/soft-skills-and-attitude-training.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250507
DTEND;VALUE=DATE:20250509
DTSTAMP:20260421T233256
CREATED:20250418T033632Z
LAST-MODIFIED:20250418T033632Z
UID:41040-1746576000-1746748799@uoa-academy.com
SUMMARY:Hazard Analysis and Critical Control Point
DESCRIPTION:We’re currently updating the course outline. Please check back soon! \nPRICING: \n\nContact us for pricing information \n\n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/hazard-analysis-and-critical-control-point/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Leadership,Management,Personal Growth & Development,Self Development
ATTACH;FMTTYPE=image/jpeg:https://uoa-academy.com/wp-content/uploads/2024/08/HAZARD-IDENTIFICATION-RISK-ASSESSMENT-AND-RISK.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250422
DTEND;VALUE=DATE:20250424
DTSTAMP:20260421T233256
CREATED:20250403T030551Z
LAST-MODIFIED:20250403T031101Z
UID:40961-1745280000-1745452799@uoa-academy.com
SUMMARY:Managing Multiple Tasks and Work Priorities (2 Days)
DESCRIPTION:Objectives \nThe “Managing Multiple Tasks and Work Priorities” course is designed to equip participants with effective strategies and techniques for managing their workload\, prioritizing tasks\, and maximizing productivity in a dynamic and fast-paced work environment. Through practical exercises\, discussions\, and real-life scenarios\, participants will learn how to effectively handle multiple responsibilities\, make informed decisions on task prioritization\, and enhance their time management skills. \nTarget Audience \nThe “Managing Multiple Tasks and Work Priorities” course is designed for professionals at all levels who are faced with managing multiple tasks\, responsibilities\, and competing priorities in their work. It is suitable for individuals from various industries and roles\, including managers\, supervisors\, project leads\, team members\, and anyone seeking to enhance their task management and work prioritization skills. \nLearning Outcomes  \n\nAssess and analyze their workload to effectively manage multiple tasks and responsibilities.\nApply proven time management techniques to maximize productivity and minimize time wastage.\nPrioritize tasks based on importance\, urgency\, and organizational goals.\nImplement strategies to minimize interruptions and distractions and maintain focus.\n\nCourse Outlines:  \nDay 1:  \nModule 1: Introduction to Managing Multiple Tasks and Work Priorities \n\nUnderstanding the challenges and impact of managing multiple tasks.\nIdentifying common time management pitfalls and how they affect productivity.\nSetting goals for improving task management and work prioritization.\nAnalyzing Workload and Task Prioritization\n\nModule 2: Assessing the current workload and identifying tasks and responsibilities. \n\nApplying prioritization techniques to categorize tasks based on importance and urgency.\nIdentifying key factors and criteria for effective task prioritization.\nTime Management Techniques\n\nModule 3: Exploring proven time management strategies and techniques. \n\nSetting realistic deadlines and creating a time management plan.\nOvercoming procrastination and managing distractions.\nManaging Interruptions and Distractions\n\nModule 4: Identifying common interruptions and distractions in the workplace. \n\nImplementing strategies to minimize and effectively handle interruptions.\nDeveloping techniques to regain focus and maintain productivity.\nDelegating and Outsourcing Tasks\n\nDay 2:  \nModule 5: Recognizing tasks that can be delegated or outsourced. \n\nUnderstanding the criteria for determining tasks that are suitable for delegation or outsourcing.\nIdentifying tasks that are repetitive\, time-consuming\, or outside your core competency.\nEvaluating the potential benefits and risks associated with delegating or outsourcing specific tasks.\n\nModule 6: Effective Task and Project Planning \n\nBreaking down projects into manageable tasks and creating action plans.\nUtilizing task management tools and software for planning and tracking progress.\nIncorporating flexibility and adaptability in task and project planning.\n\nModule 7: Prioritization Decision-Making \n\nMaking informed decisions on task prioritization based on organizational goals and deadlines.\nApplying techniques such as the Eisenhower Matrix or ABC Analysis.\nEvaluating trade-offs and considering the impact of task prioritization decisions.\n\nModule 8: Managing Work Overload and Stress \n\nRecognizing signs of work overload and stress.\nImplementing stress management techniques and self-care practices.\nSeeking support and resources to manage work-related stress effectively.\n\nPRICING: \n\nContact us for pricing information \n\n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/managing-multiple-tasks-and-work-priorities-3/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Leadership,Management,Personal Growth & Development,Self Development
ATTACH;FMTTYPE=image/jpeg:https://uoa-academy.com/wp-content/uploads/2025/04/Managing-Multiple-Tasks-and-Work-Priorities.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250422
DTEND;VALUE=DATE:20250424
DTSTAMP:20260421T233256
CREATED:20250403T023812Z
LAST-MODIFIED:20250403T023812Z
UID:40955-1745280000-1745452799@uoa-academy.com
SUMMARY:LEVEL 2: Microsoft Excel (Intermediate) (2 days)
DESCRIPTION:Objectives \nThe Level 2: Microsoft Excel (Intermediate) program aims to provide participants with an in-depth understanding of intermediate Excel functionalities. The primary objectives include advancing participants’ proficiency in data analysis\, enhancing spreadsheet management skills\, and introducing them to more complex features of Microsoft Excel. Emphasis is placed on practical application\, enabling participants to use Excel as a powerful tool for data manipulation\, analysis\, and visualization in professional settings. \nTarget Audience \nThis training is designed for individuals with a basic understanding of Microsoft Excel or those who have completed a beginner-level course. It caters to professionals\, analysts\, managers\, and anyone looking to elevate their Excel skills to an intermediate level. The program is suitable for participants at various career stages\, providing valuable insights and hands-on experience to enhance their spreadsheet capabilities. \nLearning Outcomes  \n\nAcquire advanced skills in data organization\, analysis\, and visualization.\nLearn to manage larger datasets and create dynamic reports.\nUtilize Excel’s powerful features for enhanced productivity.\nEmpower participants to leverage Excel as a strategic tool for decision-making and data-driven insights in professional roles.\n\nCourse Outlines: \nDay 1: \nModule 1: Introduction to Excel 2016 Interface \n\nStarting Excel\nThe Excel Interface\nChanging Excel’s View\nWorking with Existing Workbook\n\nModule 2: Working with Microsoft Excel 2016 \n\nCreating Workbooks\nSaving Workbooks\nInput Basic Data\nUsing Data Types\nCutting\, Copying and Pasting Data\nEditing Workbook’s Properties\n\nModule 3: Using Basic Formulas \n\nBuilding Basic Formulas\nUsing Cell References\nUsing Cell Ranges\n\nModule 4: Formatting Cells and Ranges \n\nInserting and Deleting Cells\nManually Formatting Cell Contents\nUsing Format Painter\nPaste Special Options\nFormatting Cells with Styles\nHyperlink Data\n\nDay 2: \nModule 5: Formatting Worksheets \n\nWorking with Rows and Columns\nUsing Themes\nModifying Worksheet’s Appearance\nInserting Headers and Footers\n\nModule 6: Adding Pictures and Shapes to a Worksheet \n\nInserting Pictures\nAdding Shapes and WordArt\nDeleting\, Copying and Moving Graphics\nFormatting Graphics\nUsing SmartArt Graphics\n\nModule 7: Printing Worksheets \n\nPreparing a Document for Printing\nPrinting with Backstage\n\nPRICING: \n\nContact us for pricing information \n\n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/level-2-microsoft-excel-intermediate-4/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Office Applications,Self Development
ATTACH;FMTTYPE=image/jpeg:https://uoa-academy.com/wp-content/uploads/2025/01/LEVEL-1-Microsoft-Excel-Fundamentals.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250415
DTEND;VALUE=DATE:20250417
DTSTAMP:20260421T233256
CREATED:20250403T042806Z
LAST-MODIFIED:20250403T042806Z
UID:40967-1744675200-1744847999@uoa-academy.com
SUMMARY:Negotiating & Overcoming Objections (2 Days)
DESCRIPTION:Objectives  \nThe Negotiating & Overcoming Objections training program aims to provide participants with a comprehensive understanding of negotiation and objection handling techniques\, which are essential for individuals who want to enhance their negotiation skills in different settings\, including sales\, business\, and personal interactions. The training program covers a range of topics\, starting with the negotiation process and the different stages involved. Participants will learn how to prepare for a negotiation\, how to open the negotiation\, how to bargain\, and how to close the negotiation effectively. They will also learn how to assess their own negotiation style and the negotiation styles of others\, which will help them to adapt their negotiation approach accordingly. \nTarget Audience  \nAnyone who wants to enhance their negotiation and objection handling skills\, including sales professionals\, business executives\, managers\, entrepreneurs\, and individuals who negotiate with others in personal or professional settings. \nLearning Outcomes \n\nUnderstand the negotiation process and its key components\nIdentify objections and develop strategies to overcome them effectively\nUse persuasive communication skills to build trust and rapport with stakeholders\nDevelop creative solutions to meet the needs of both parties\nAchieve desired outcomes while maintaining positive relationships with stakeholders\n\nCourse Outlines \nDay 1: \nModule 1: Introduction to Negotiation \n\nWhat is negotiation?\nKey components of negotiation\nUnderstanding the negotiation process\n\nModule 2: Preparing for Negotiation \n\nGathering information and setting objectives\nAssessing the other party’s needs and interests\nPlanning communication strategies\n\nModule 3: Overcoming Objections \n\nTypes of objections\nStrategies for addressing objections\nHandling difficult objections\n\nModule 4: Communication Skills for Negotiation \n\nActive listening techniques\nAsking effective questions\nBuilding rapport and trust\n\nDay 2: \nModule 5: Creative Solutions \n\nDeveloping options for mutual gain\nIdentifying areas of common interest\nEvaluating potential solutions\n\nModule 6: High-pressure Negotiation Situations \n\nManaging emotions\nDealing with difficult people\nHandling cultural differences\n\nModule 7: Negotiation Ethics and Professionalism \n\nMaintaining integrity in negotiations\nAvoiding unethical practices\nBuilding long-term relationships with stakeholders\n\nModule 8: Practicing Negotiation Skills \n\nRole-playing negotiation scenarios\nReceiving feedback and coaching from trainers and peers\n\nPRICING: \n\nContact us for pricing information \n\n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/negotiating-overcoming-objections-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Leadership,Management,Personal Growth & Development,Self Development
ATTACH;FMTTYPE=image/jpeg:https://uoa-academy.com/wp-content/uploads/2025/04/Negotiating-Overcoming-Objections.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250415
DTEND;VALUE=DATE:20250417
DTSTAMP:20260421T233256
CREATED:20250403T034012Z
LAST-MODIFIED:20250403T034037Z
UID:40964-1744675200-1744847999@uoa-academy.com
SUMMARY:QLASSIC Awareness Course (2 day)
DESCRIPTION:Objectives \nThe QLASSIC Awareness Course is designed to provide participants with a comprehensive understanding of the Quality Assessment System in Construction (QLASSIC). The objective is to equip individuals with the knowledge and awareness necessary to comprehend the key principles\, criteria\, and assessment methods of QLASSIC. The course aims to empower participants to contribute to the enhancement of construction quality through adherence to QLASSIC standards. \nTarget Audience \nThis course is specifically tailored for professionals in the construction industry\, including project managers\, site engineers\, construction\, middle management\, and anyone involved in construction project management. It is suitable for individuals seeking to enhance their knowledge of QLASSIC and contribute to the implementation of quality standards in construction projects. The content is crafted to benefit participants at various levels of expertise\, from those new to the industry to experienced professionals. \nLearning Outcomes  \n\nGain in-depth knowledge of the QLASSIC framework\, covering principles\, criteria\, and assessment methods.\nDevelop practical skills to apply QLASSIC standards effectively in construction projects\, ensuring the delivery of high-quality work.\nAcquire the ability to identify and address common issues related to construction quality\, fostering excellence in project execution.\nEmpower participants to actively contribute to the improvement of construction quality within their respective projects.\nEnable individuals to successfully implement QLASSIC standards\, enhancing overall project quality and success.\n\nCourse Outlines: \nModule 1: Introduction to QLASSIC \n\nOverview of Quality Assessment System in Construction (QLASSIC)\nKey principles and philosophy behind QLASSIC\n\nModule 2: Understanding QLASSIC Framework \n\nIn-depth exploration of QLASSIC framework\nExamination of principles\, criteria\, and assessment methods\n\nModule 3: Application of QLASSIC Standards \n\nDeveloping practical skills for applying QLASSIC standards\nEnsuring effective implementation in construction projects\n\nModule 4: Addressing Common Quality Issues \n\nIdentification and analysis of common issues in construction quality\nStrategies for addressing and resolving quality challenges\n\nModule 5: Empowering Project Contributors \n\nStrategies to actively contribute to the improvement of construction quality\nEncouraging a culture of excellence in project execution\n\nModule 6: Successful Implementation of QLASSIC \n\nProficiency in successfully implementing QLASSIC standards\nEnhancing overall project quality and ensuring success\n\nPRICING: \n\nContact us for pricing information \n\n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/qlassic-awareness-course-2/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Leadership,Management,Personal Growth & Development,Self Development
ATTACH;FMTTYPE=image/jpeg:https://uoa-academy.com/wp-content/uploads/2025/04/QLASSIC-Awareness-Course.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250415
DTEND;VALUE=DATE:20250417
DTSTAMP:20260421T233256
CREATED:20250225T083304Z
LAST-MODIFIED:20250403T024502Z
UID:39704-1744675200-1744847999@uoa-academy.com
SUMMARY:Workplace Hazardous Materials Information
DESCRIPTION:We’re currently updating the course outline. Please check back soon! \n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/workplace-hazardous-materials-information-3/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
ATTACH;FMTTYPE=image/jpeg:https://uoa-academy.com/wp-content/uploads/2025/02/Workplace-Hazardous-Materials.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250409
DTEND;VALUE=DATE:20250411
DTSTAMP:20260421T233256
CREATED:20250225T071453Z
LAST-MODIFIED:20250403T024404Z
UID:39697-1744156800-1744329599@uoa-academy.com
SUMMARY:The Future Leadership: Building Today’s Leaders of Tomorrow’s World
DESCRIPTION:Objectives \n“The Future Leadership: Building Today’s Leaders of Tomorrow World” is a comprehensive course designed to equip participants with the knowledge\, skills\, and mindset required to lead effectively in an ever-evolving business landscape. The course focuses on developing the leadership capabilities needed to navigate complex challenges\, foster innovation\, and inspire high-performing teams. Through interactive discussions\, case studies\, and practical exercises\, participants will explore emerging trends\, explore transformative leadership models\, and acquire strategies to develop themselves and others as leaders. \nTarget Audience \n“The Future Leadership: Building Today’s Leaders of Tomorrow World” course is designed for current and aspiring leaders\, including managers\, supervisors\, team leaders\, department heads\, project managers\, HR professionals\, entrepreneurs\, and individuals in leadership positions who want to develop the skills and mindset necessary to navigate the changing business landscape and effectively lead teams and organizations in the future. \nLearning Outcomes \n\nUnderstand the key trends shaping the future of work and leadership and their implications for leadership roles. \nDevelop adaptive leadership skills to navigate uncertainty\, complexity\, and change. \nDefine and communicate a compelling vision and purpose to inspire and engage others. \nFoster a culture of diversity\, inclusion\, and belonging to leverage diverse perspectives and drive innovation.\n\nCourse Outlines: \nDay 1:  \nModule 1:Introduction to Future Leadership \n\nUnderstanding the evolving nature of leadership in the modern world\nExploring current and future trends shaping the leadership landscape.\nIdentifying the skills and qualities needed for effective leadership in the future.\n\nModule 2: Leadership in a Digital Age \n\nEmbracing technology and digital transformation as drivers of change\nHarnessing the power of data and analytics for informed decision-making.\nDeveloping digital leadership skills to navigate the digital landscape.\n\nModule 3: Leading with Emotional Intelligence \n\nUnderstanding the importance of emotional intelligence in leadership.\nDeveloping self-awareness\, self-regulation\, empathy\, and social skills.\nApplying emotional intelligence to build strong relationships and lead with authenticity.\n\nModule 4: Agile Leadership and Change Management \n\nEmbracing agility as a leadership mindset in a rapidly changing environment\nApplying agile principles to drive innovation\, adaptability\, and resilience.\nManaging change effectively and leading teams through organizational transitions.\n\nDay 2: \nModule 5: Leading High-Performing Teams \n\nUnderstanding the dynamics of high-performing teams.\nDeveloping strategies to inspire\, motivate\, and empower team members.\nResolving conflicts\, fostering collaboration\, and maximizing team productivity.\n\nModule 6: Cross-Cultural Leadership and Global Mindset \n\nEmbracing cultural diversity and managing cross-cultural teams.\nDeveloping a global mindset and understanding global business dynamics.\nEffectively leading and collaborating in a multicultural environment.\n\nModule 7: Strategic Thinking and Decision-Making \n\nDeveloping strategic thinking skills to drive organizational success.\nApplying critical thinking and problem-solving techniques to make informed decisions.\nBalancing short-term objectives with long-term vision and goals.\n\nModule 8: Leadership Communication and Influence \n\nMastering effective communication skills for leadership.\nBuilding persuasive communication strategies to influence stakeholders.\nAdapting communication styles to connect with diverse audiences.\n\n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/future-leadership-building-tomorrows-leaders/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250409
DTEND;VALUE=DATE:20250411
DTSTAMP:20260421T233256
CREATED:20250224T061346Z
LAST-MODIFIED:20250403T024308Z
UID:39347-1744156800-1744329599@uoa-academy.com
SUMMARY:Speak and Write Confidently with Better English (2 days)
DESCRIPTION:Objectives \nSpeak and Write Confidently with Better English course is designed to help participants improve their speaking and writing skills in the English language. This interactive training program focuses on enhancing communication effectiveness\, building confidence\, and mastering the essentials of spoken and written English. Participants will learn practical strategies\, techniques\, and best practices to express themselves fluently\, articulate their ideas clearly\, and convey their message with confidence in both spoken and written forms. \nTarget Audience \nThe Speak and Write Confidently with Better English course is designed for all employees in any organization who want to enhance their English language skills and improve their abilities in speaking and writing. It is suitable for employees at all levels\, from entry-level to managerial positions\, regardless of their current proficiency in English. \nLearning Outcomes \n\nExpand their vocabulary and choose words more effectively for clearer communication.\nDevelop a strong foundation in grammar and reduce common mistakes in speaking and writing.\nSpeak with confidence\, clarity\, and proper pronunciation\, overcoming nervousness and improving public speaking skills.\nEngage in conversations with ease\, building rapport and using appropriate expressions in various workplace settings.\nWrite clear and coherent texts with proper structure\, organization\, and proofreading techniques.\n\nCourse Outlines: \nDay 1: \nModule 1: Building Vocabulary and Grammar Foundation \n\nExpanding vocabulary and improving word choice\nGrammar essentials for effective communication\nCommon mistakes to avoid in spoken and written English\n\nModule 2: Developing Effective Speaking Skills \n\nPronunciation and intonation for clear communication\nStrategies for overcoming nervousness and speaking with confidence\nEffective techniques for public speaking and presentations\n\nModule 3: Enhancing Listening and Comprehension Skills \n\nActive listening techniques to improve understanding\nComprehending different accents and speech patterns\nNote-taking and summarizing skills for better retention\n\nModule 4: Mastering Conversational Skills \n\nInitiating and maintaining conversations\nBuilding rapport and active participation in discussions\nPolite expressions and effective communication in various social settings\n\nDay 2: \nModule 5: Writing Clear and Coherent Texts \n\nStructuring and organizing written communication effectively\nDeveloping coherent paragraphs and logical flow\nProofreading and editing techniques for error-free writing\n\nModule 6: Improving Writing Style and Tone \n\nUsing appropriate language and tone for different contexts\nDeveloping a concise and engaging writing style\nAdapting writing for different purposes (e.g.\, emails\, reports\, business correspondence)\n\nModule 7: Enhancing Grammar and Punctuation Skills \n\nCommon grammar and punctuation rules\nAvoiding common errors in writing\nPolishing writing skills for accuracy and clarity\n\nModule 8: Effective Business Communication \n\nProfessional communication skills for the workplace\nWriting effective emails\, memos\, and reports\nCommunicating with confidence in business meetings and presentation\n\nPRICING: \n\nContact us for pricing information \n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/speak-and-write-confidently-with-better-english/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
ATTACH;FMTTYPE=image/jpeg:https://uoa-academy.com/wp-content/uploads/2025/02/Speak-and-Write-Confidently-with-Better-English.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250409
DTEND;VALUE=DATE:20250411
DTSTAMP:20260421T233256
CREATED:20250224T033140Z
LAST-MODIFIED:20250403T024046Z
UID:39318-1744156800-1744329599@uoa-academy.com
SUMMARY:Basic Fire Fighting & ERP Training (with Fire Drill Exercise & Safety Awareness)
DESCRIPTION:Objectives \nThe objectives of the “Basic Fire Fighting & ERP Training” program\, which includes a Fire Drill Exercise and Safety Awareness\, are to provide participants with essential knowledge and skills to respond effectively in the event of a fire emergency. The program aims to familiarize participants with basic fire-fighting techniques\, Emergency Response Procedures (ERPs)\, and to instill a heightened safety awareness mindset. Additionally\, the incorporation of a Fire Drill Exercise enhances practical application and ensures participants are well-prepared for real-life emergency scenarios. \nTarget Audience \nThis training is designed for individuals across various industries and workplaces\, including office environments\, manufacturing facilities\, and public spaces. It caters to employees\, supervisors\, safety officers\, and anyone interested in acquiring fundamental fire-fighting skills and understanding Emergency Response Procedures. The program is suitable for those looking to enhance their safety awareness and contribute to a secure work environment. \nLearning Outcomes  \n\nAttainment of essential skills in basic fire-fighting techniques\, encompassing the proper use of fire extinguishers and efficient evacuation procedures.\nDevelopment of a safety awareness mindset among participants.\nThe Fire Drill Exercise serves as a practical reinforcement\, allowing participants to apply theoretical knowledge\, enhancing their proficiency in real-life emergency scenarios.\nEmpowerment of participants to actively contribute to workplace safety by identifying potential hazards and adhering to established safety protocols.\n\nCourse Outlines: \nDay 1: \nModule 1: Introduction to Fire Safety and Emergency Response \n\nUnderstanding the Importance of Fire Safety\nOverview of Emergency Response Procedures (ERPs)\nIntroduction to Safety Awareness Mindset\n\nModule 2: Basic Fire-Fighting Techniques \n\nProper Use of Fire Extinguishers\nEfficient Evacuation Procedures\nPractical Application and Hands-on Training\n\nModule 3: Emergency Response Procedures (ERPs) \n\nIn-Depth Exploration of Workplace-Specific ERPs\nCoordinated Response in Fire Emergencies\nIntegration of ERPs into Daily Safety Practices\n\nModule 4: Safety Awareness Mindset Development \n\nIdentifying Potential Hazards in the Workplace\nCultivating a Proactive Safety Awareness Mindset\nContribution to a Secure Work Environment\n\nDay 2: \nModule 5: Fire Drill Exercise \n\nSimulated Emergency Scenario Participation\nPractical Application of Fire-Fighting Techniques\nEvaluation and Feedback for Continuous Improvement\n\nModule 6: Practical Reinforcement of Knowledge \n\nApplication of Theoretical Knowledge in Real-Life Scenarios\nEnhancing Proficiency in Emergency Response\nContinuous Improvement Strategies\n\nModule 7: Active Contribution to Workplace Safety \n\nEmpowerment to Identify and Address Potential Hazards\nAdherence to Established Safety Protocols\nCollective Responsibility for a Secure Work Environment\n\nPRICING: \n\nContact us for pricing information \n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/fire-fighting-erp-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
ATTACH;FMTTYPE=image/jpeg:https://uoa-academy.com/wp-content/uploads/2025/02/Basic-Fire-Fighting-ERP-Training-with-Fire-Drill-Exercise-Safety-Awareness.jpg
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20250328
DTEND;VALUE=DATE:20250329
DTSTAMP:20260421T233256
CREATED:20250224T031144Z
LAST-MODIFIED:20250224T031144Z
UID:39315-1743120000-1743206399@uoa-academy.com
SUMMARY:Precision Excellence Training (Attention to Detail)
DESCRIPTION:The course outline will be updated soon \nPRICING: \n\nContact us for pricing information \n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/precision-excellence-training-attention-to-detail/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
ATTACH;FMTTYPE=image/jpeg:https://uoa-academy.com/wp-content/uploads/2025/02/Precision-Excellence-Training.jpg
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