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BEGIN:VEVENT
DTSTART;VALUE=DATE:20260708
DTEND;VALUE=DATE:20260710
DTSTAMP:20260422T101229
CREATED:20260113T020937Z
LAST-MODIFIED:20260113T020937Z
UID:50689-1783468800-1783641599@uoa-academy.com
SUMMARY:QLASSIC Awareness Course  (2 Days)
DESCRIPTION:Objectives  \nThe QLASSIC Awareness Course is designed to provide participants with a comprehensive understanding of the Quality Assessment System in Construction (QLASSIC). The programme equips participants with essential knowledge and awareness of QLASSIC principles\, criteria\, and assessment methods. It aims to empower construction professionals to contribute effectively to improving construction quality by adhering to QLASSIC standards and best practices within construction projects.  \nTarget Audience  \n\n Project Managers \n Site Engineers \n Construction Personnel \n Middle Management \n Individuals involved in construction project management \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Gain in-depth knowledge of the QLASSIC framework\, covering principles\, criteria\, and assessment methods. \n Develop practical skills to apply QLASSIC standards effectively in construction projects\, ensuring the delivery of high-quality work. \n Acquire the ability to identify and address common issues related to construction quality\, fostering excellence in project execution. \n Empower participants to actively contribute to the improvement of construction quality within their respective projects. \n Enable individuals to successfully implement QLASSIC standards\, enhancing overall project quality and success. \n\nCourse Outlines:  \nDay 1 – QLASSIC Fundamentals & Framework  \nModule 1: Introduction to QLASSIC  \n\n Overview of Quality Assessment System in Construction (QLASSIC) \nKey principles and philosophy behind QLASSIC \n\nModule 2: Understanding the QLASSIC Framework  \n\n In-depth exploration of the QLASSIC framework \n Examination of QLASSIC principles\, criteria\, and assessment methods \n\nModule 3: Application of QLASSIC Standards  \n\n Developing practical skills to apply QLASSIC standards \nEnsuring effective implementation of QLASSIC in construction projects \n\nDay 2:  \nQuality Issues\, Implementation & Continuous Improvement  \nModule 4: Addressing Common Construction Quality Issues  \n\n Identification of common quality issues in construction projects \nAnalysis of factors contributing to quality challenges \n Strategies for addressing and resolving quality issues \n\nModule 5: Empowering Project Contributors  \n\n Strategies for active contribution to construction quality improvement \nRoles and responsibilities of project team members \n Encouraging a culture of excellence in project execution \n\nModule 6: Successful Implementation of QLASSIC  \n\n Achieving proficiency in implementing QLASSIC standards \nEnhancing overall project quality \n Ensuring successful project outcomes through quality compliance \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/qlassic-awareness-course-quality-assessment-in-construction/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260708
DTEND;VALUE=DATE:20260710
DTSTAMP:20260422T101229
CREATED:20260113T022908Z
LAST-MODIFIED:20260113T022908Z
UID:50693-1783468800-1783641599@uoa-academy.com
SUMMARY:Corporate Video Essentials: Shoot & Edit Using Mobile (2 Days)
DESCRIPTION:Objectives  \nThis programme is designed to help participants understand basic video production concepts and apply beginner-friendly filming and editing techniques using mobile devices. Participants will learn how to capture professional-looking corporate videos\, apply simple filming frameworks\, and edit short videos using mobile applications such as CapCut or Canva Video. The programme focuses on practical application suitable for corporate communication\, marketing\, and internal content creation.  \nTarget Audience  \n\n Marketing teams \n Communication officers \n Human Resource personnel \n Corporate content creators \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Remember basic video production and audio concepts \n Understand framing\, composition\, and sound fundamentals \n Apply simple mobile filming techniques for corporate scenarios \n Perform basic video editing using mobile applications \n Create short corporate video clips confidently \n\nCourse Outlines: Day 1 – Video Fundamentals & Mobile Filming  \nModule 1: Basics of Video Production  \n\n Introduction to basic video production concepts \n Understanding video purpose and corporate usage \n\nModule 2: Understanding Framing\, Composition & Sound  \n\n Framing and composition basics \n Importance of sound and audio quality in videos \n\nModule 3: Mobile Filming Techniques  \n\n Filming using mobile devices \n Camera angles\, stability\, and lighting basic \n\nModule 4: Simple Script Structure for Corporate Videos  \n\n Understanding simple scripting frameworks \n Structuring messages for corporate video content \n\nModule 5: Filming Practice (Activity)  \n\n Hands-on mobile filming practice \n Guided filming exercises \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/corporate-video-essentials-mobile-shooting-editing-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260709
DTEND;VALUE=DATE:20260710
DTSTAMP:20260422T101229
CREATED:20260113T021556Z
LAST-MODIFIED:20260113T021556Z
UID:50691-1783555200-1783641599@uoa-academy.com
SUMMARY:Scaffolding Training  (1 Day)
DESCRIPTION:Objectives  \nThe Scaffolding Training programme is designed to equip participants with the essential knowledge and practical skills to provide effective instructional support in learning environments. The programme focuses on understanding scaffolding concepts\, applying appropriate techniques\, and tailoring support to learners’ needs to enhance engagement\, understanding\, and retention.  \nThis 1-day programme consolidates key concepts and practical elements from the original design\, enabling participants to apply scaffolding strategies confidently within educational\, training\, and workplace learning settings.  \nTarget Audience  \n\n Educators and lecturers \n Trainers and facilitators \n Instructional designers \n Corporate trainers and learning practitioners \n Individuals involved in facilitating learning and development programmes \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Understand the importance of scaffolding in effective learning \n Apply key scaffolding techniques in instructional settings \n Tailor learning support to meet individual learner needs \n Model effective learning behaviours to enhance understanding \n Foster engaging learning experiences and improve knowledge retention \n\nCourse Outlines:  \nDay 1  \nModule 1: Introduction to Scaffolding in Learning  \n\n Understanding the concept and importance of scaffolding \nRole of scaffolding in facilitating effective learning experiences \nOverview of programme objectives and structure \n\nModule 2: Scaffolding Techniques & Applications  \n\n Overview of various scaffolding techniques \n Application of scaffolding methods in different learning contexts \nCase examples of successful scaffolding implementation \nPractical exercises for hands-on understanding \n\nModule 3: Tailoring Support to Learner Needs  \n\n Identifying individual learner needs \n Strategies for adapting instructional support \n Creating a supportive and adaptive learning environment \nReal-world examples of personalised scaffolding approaches \n\nModule 4: Modelling Effective Learning Behaviours  \n\n Importance of modelling in learning facilitation \n Demonstrating behaviours that enhance engagement and understanding \nRole-playing and simulation activities for application \n\nModule 5: Fostering Engagement & Knowledge Retention  \n\n Techniques to create engaging learning experiences \n Strategies to reinforce and consolidate learning \n Using feedback and assessment to support retention \n Key takeaways and practical application planning \n\nPRICING: \n\nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/instructional-scaffolding-training-for-educators-trainers/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260714
DTEND;VALUE=DATE:20260716
DTSTAMP:20260422T101229
CREATED:20260113T023500Z
LAST-MODIFIED:20260113T024204Z
UID:50695-1783987200-1784159999@uoa-academy.com
SUMMARY:Measuring ROI & Training Results: 5-Level Evaluation Course
DESCRIPTION:Introduction  \nTraining programs are vital for improving organizational performance\, but evaluating their effectiveness is a significant challenge. Historically\, training success has been measured through participant feedback and self-reported learning\, often collected via “smile-sheets.” While these methods are easy to use and tend to yield positive results\, they fail to measure the true impact of the training—specifically\, whether the learning is applied in the workplace and how it affects key business metrics.  \n“How to Measure Training Results” introduces a systematic framework to address this gap. This methodology\, which spans five levels\, provides a comprehensive approach for evaluating training programs. It allows organizations to scrutinize success from every angle\, moving beyond simple participant satisfaction to assess the actual transfer of skills and the tangible impact on business goals\, helping decision-makers determine which programs are effective and how to improve them. \nKey learning outcomes \n\nAt the endof the training\,participants willbe able to:\nIdentify requirements anddevelopstrategies tomeet youroverallmeasurementneeds.\nDevelopevaluationandmeasurement processes for specific trainingprogrammes.\nAnalyse results andidentify changes in behaviour andbusiness impact.\nIdentify the costsof a trainingprogramme\, andcalculate its returnoninvestment (ROI).\nUsedata-basedfeedback toimprove effective trainingprogrammes and discontinueor improve ineffective programmes.\nValidate trainingprogrammesby linking themtobusinessperformancemeasures.\n\nWhy is this course required? \nEffective training evaluation is a critical challenge for many organizations\, leading to ineffective ROI calculations and difficulty justifying training budgets. Without a strategic approach to measurement\, learning and development teams struggle to prove the value of their programs\, which can result in missed opportunities and budget cuts.  \nThe Measuring ROI and Evaluating Training Effectiveness course provides a structured framework to tackle these issues. It teaches participants how to use ROI methodologies and optimize data collection to create systems that deliver measurable results. This empowers professionals to better calculate financial gains\, align training with business goals\, and improve the overall \nWho should attend?  \n\nDirector of Learning and Development \nLearning and Development Manager \nTraining Manager \nDirector of Human Resources \nHuman Resource Manager \nDirectors of Human Capital \nTraining Executives \nTrainers \n\nPRICING: \n\nTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/measuring-roi-training-results-5-level-evaluation-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260714
DTEND;VALUE=DATE:20260716
DTSTAMP:20260422T101229
CREATED:20260113T024849Z
LAST-MODIFIED:20260113T024849Z
UID:50700-1783987200-1784159999@uoa-academy.com
SUMMARY:AI for People Leaders  (2 Days)
DESCRIPTION:Objectives  \nAI for People Leaders is a practical and interactive programme designed to equip leaders with the knowledge and skills to leverage Artificial Intelligence (AI) in managing people\, improving productivity\, and supporting better decision-making. As AI reshapes how work is done\, leaders must learn to integrate technology responsibly while preserving empathy\, trust\, and human connection.  \nThis 2-day programme expands beyond awareness to application\, enabling leaders to explore AI tools for communication\, engagement\, performance tracking\, and talent development while addressing ethical considerations and responsible leadership in an AI-enabled workplace.  \nTarget Audience  \n\n Team Leaders and Supervisors \n Managers and Department Heads \n HR and People Managers \n Senior Leaders driving digital transformation \n Entrepreneurs and SME Owners managing teams \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Understand AI fundamentals and its impact on leadership and the future of work \nUse AI tools to enhance communication\, collaboration\, and decision-making \nApply AI for productivity management\, performance tracking\, and talent development \nBalance AI adoption with human empathy and leadership judgment \nRecognise ethical considerations to ensure responsible\, inclusive\, and trustworthy leadership \n\nCourse Outlines: Day 1 – AI Foundations & Productivity for People Leaders  \nModule 1: Understanding AI and the Future of Leadership  \n\n What AI is and is not in the context of people leadership \nHow AI is reshaping workplaces and leadership roles \nOpportunities and challenges of AI in managing teams \nBalancing human empathy with machine intelligence \n\nModule 2: AI Tools for Productivity and Team Management  \n\n AI-enabled project and task management tools \n Automating routine administrative work \n Freeing leaders’ time for high-value people conversations \nCase study: how leaders boost productivity using AI \n\nModule 3: AI-Driven Performance Tracking & Insights  \n\n Using AI dashboards for monitoring performance trends \nPredictive analytics for workforce planning \n Interpreting AI insights without over-reliance \n Using data to support (not replace) leadership judgment \n\nModule 4: Practical Application – AI for Leadership Productivity  \n\n Hands-on exploration of AI tools \n Applying AI to real leadership scenarios \n Guided practice and reflection \n\nDay 2 – Communication\, Engagement & Responsible AI Leadership  \nModule 5: Enhancing Leadership Communication with AI  \n\n Generative AI for leadership communication \n Drafting emails\, reports\, and presentations \n Maintaining authenticity and leadership voice \n Practical demo: drafting leadership messages with AI tools \n\nModule 6: AI for Engagement\, Feedback & Talent Development  \n\n Personalising engagement using AI-driven insights \n AI-powered feedback and sentiment analysis \n Supporting coaching\, learning\, and development with AI \nLimits of AI in people development \n\nModule 7: Ethical and Responsible AI Leadership  \n\n Recognising AI bias and risks in people management \nBuilding trust and transparency in AI adoption \n Ensuring inclusivity\, fairness\, and human-centred leadership \nGovernance considerations for leaders \n\nModule 8: Action Planning – Becoming an AI-Enabled People Leader  \n\n Defining personal leadership boundaries with AI \n Identifying immediate and long-term AI use cases \n Creating an AI-enabled leadership roadmap \n Reflection\, commitment\, and programme closing \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/ai-for-people-leaders-2-day-leadership-hr-tech-workshop/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260714
DTEND;VALUE=DATE:20260716
DTSTAMP:20260422T101229
CREATED:20260113T030250Z
LAST-MODIFIED:20260113T030250Z
UID:50703-1783987200-1784159999@uoa-academy.com
SUMMARY:Managing Effective Teams: Building Collaboration\, Trust\, and Accountability at Work (2 Days)
DESCRIPTION:Objectives  \nThis 2-day in-person training equips managers and team leaders with the core competencies to lead high-performing teams in today’s dynamic workplace. Focused on Malaysian organisational realities\, the course addresses communication gaps\, role clarity\, conflict resolution\, motivation strategies\, and alignment to shared goals. Participants will gain practical frameworks to improve team effectiveness\, foster trust\, and manage team dynamics with confidence  \nTarget Audience  \n\n Team leaders\, supervisors\, middle managers\, and functional heads responsible for managing team performance\, cohesion\, and workplace collaboration. \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Identify the key elements of effective teams and assess current team dynamics \nApply communication strategies that improve trust\, alignment\, and performance \nManage team conflict and resolve misunderstandings constructively \nUse motivation and delegation techniques to drive accountability and ownership \nImplement team action plans to enhance collaboration and team culture \n\nCourse Outlines  \nDay 1: Building Strong Team Foundations & Trust  \nModule 1: Foundations of High-Performance Teams  \n\n Define team effectiveness using models (e.g.\, Tuckman\, Lencioni) \nDiagnose strengths and weaknesses in current teams \nStages of team development \n Characteristics of dysfunctional teams \n\nModule 2: Communication and Role Clarity  \n\n Improve team communication through clarity and feedback \nAlign roles\, goals\, and expectations \n Communication styles \n Role alignment tools \n\nModule 3: Building Trust and Psychological Safety  \n\n Recognise barriers to trust in teams \n Apply behaviours that foster open\, supportive environments \nTrust behaviour \n Safe-to-speak cultures \n\nDay 2: Managing Conflict\, Accountability & Team Culture  \nModule 4: Conflict Management and Constructive Tension  \n\n Identify common sources of team conflict \n Use structured conversations to resolve tension \n Types of conflict (task vs relationship) \n Conflict resolution tools \n\nModule 5: Motivation and Accountability  \n\n Use intrinsic and extrinsic motivation techniques \n Reinforce team accountability without micromanaging \n Motivation styles \n Performance feedback loops \n\nModule 6: Leading Team Culture and Next Steps  \n\n Embed positive norms and rituals into team life \n Develop a team improvement action plan \n Culture shaping tools \n Continuous improvement practices \n\nTraining Methodology  \nThis programme is delivered through case studies and real-life workplace scenarios supported by group discussions and interactive mapping exercises. Participants engage in role plays and communication simulations to practise team leadership skills in realistic situations. Self and team diagnostic tools are used to increase awareness of team dynamics. Learning is reinforced through action planning and peer coaching to ensure practical application at the workplace.  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/managing-effective-teams-building-trust-accountability/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260721
DTEND;VALUE=DATE:20260723
DTSTAMP:20260422T101229
CREATED:20260113T031627Z
LAST-MODIFIED:20260113T031733Z
UID:50702-1784592000-1784764799@uoa-academy.com
SUMMARY:Conflict Resolution: Getting Along in the Workplace
DESCRIPTION:Objectives  \nConflict is a natural part of any workplace\, but when not effectively managed\, it can hinder productivity\, damage relationships\, and impact overall team morale. This two-day training course focuses on equipping participants with essential conflict resolution skills to promote a harmonious work environment. Participants will learn strategies and techniques to identify\, address\, and resolve conflicts\, fostering open communication\, collaboration\, and a positive workplace culture.  \nTarget Audience  \nAll levels of staff including senior and mid-managers\, supervisors\, executives\, frontline staff and those who seek to improve their professional skills in business communication.  \nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Understand the nature and causes of workplace conflicts. \n Identify different conflict resolution styles and their implications. \n Apply effective communication techniques to prevent and manage conflicts. \nUtilize active listening skills to understand and address underlying concerns. \n\nCourse Outlines: Day 1:  \nModule 1:Introduction to Workplace Conflict  \n\n Understanding the nature and impact of workplace conflicts \nCommon causes and signs of conflicts \n The importance of addressing conflicts proactively \n\nModule 2: Conflict Resolution Styles  \n\n Exploring different conflict resolution styles \n Recognizing the strengths and limitations of each style\nIdentifying personal conflict resolution tendencies \n\nModule 3: Effective Communication in Conflict Resolution  \n\n Importance of clear and assertive communication \n Nonverbal communication and its impact on conflict resolution \nActive listening techniques to promote understanding \n\nModule 4: Problem-Solving Approaches  \n\n Applying problem-solving techniques to conflicts \n Identifying underlying interests and needs \n Generating creative options for resolution \n\nDay 2:  \nModule 5: Emotional Intelligence in Conflict Resolution  \n\n Understanding emotions and their role in conflicts \n Managing personal emotions during conflicts \n Empathy and building rapport to diffuse tension \n\nModule 6: Collaboration and Negotiation  \n\n Collaborative approaches to conflict resolution \n Building consensus and reaching win-win outcomes \n Negotiation techniques for mutually beneficial resolutions \n\nModule 7: Preventing and Resolving Workplace Conflicts  \n\n Strategies for preventing conflicts in the workplace \n Early intervention and conflict management techniques \nMediation and facilitation skills \n\nModule 8: Developing a Conflict Resolution Action Plan  \n\n Identifying personal areas for growth in conflict resolution \nCreating an action plan for implementing conflict resolution strategies \nApplying conflict resolution skills in real-life scenarios \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/conflict-resolution-getting-along-in-the-workplace-4/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260721
DTEND;VALUE=DATE:20260723
DTSTAMP:20260422T101229
CREATED:20260113T032402Z
LAST-MODIFIED:20260113T032402Z
UID:50706-1784592000-1784764799@uoa-academy.com
SUMMARY:Effective Communication: Leveraging NLP Techniques (2 Days)
DESCRIPTION:Objectives  \nEffective communication is essential for fostering collaboration and achieving success within teams\, especially in environments where individuals bring diverse personalities and communication preferences. This programme explores how understanding personalities through the NLP Representation System can significantly enhance communication effectiveness.  \nParticipants will learn how thoughts\, language\, and behaviour are connected\, and how to adapt communication styles to suit different representation systems. Through interactive exercises\, discussions\, and real-life scenarios\, the programme equips participants with practical tools to reduce misunderstandings\, strengthen relationships\, and communicate with greater clarity and impact in the workplace.  \nTarget Audience  \n\n Team Leaders and Supervisors \n Managers and Department Heads \n HR Professionals \n Team Members working in diverse teams \n Professionals seeking to improve interpersonal and workplace communication \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Identify personality types using NLP Representation Systems \n Adapt communication strategies based on different NLP preferences \nApply verbal and non-verbal communication techniques effectively \nDemonstrate active and empathetic listening skills \n Communicate clearly and confidently in challenging or emotionally charged situations \n\nCourse Outlines:  \nDay 1 – NLP Foundations & Understanding Communication Preferences  \nModule 1: Introduction & Fundamentals of Effective Communication  \n\n Welcome\, self-introduction\, and ice breaker \n Setting intentions and programme objectives \n Fundamentals of effective communication \n Common communication challenges in teams \n\nModule 2: Introduction to NLP  \n\n Understanding Neuro-Linguistic Programming (NLP) principles \n Connection between thoughts\, language\, and behaviour \n Identifying common communication barriers \n\nModule 3: Understanding Personality & Communication Styles  \n\n How personality influences communication styles and preferences\n Introduction to Representation Systems \n Representation Systems assessment \n Identifying one’s primary representation system and its impact on interactions \n\nModule 4: Understanding Your Communication Preference  \n\n Overview of NLP Representation Systems (Visual\, Auditory\, Kinesthetic) \nIdentifying your dominant representation system \n How different systems influence communication styles and preferences \nSharing and reflection \n\nModule 5: Clear & Concise Communication  \n\n Structuring messages using the “Triage Model” (Must-say\, Nice-to-say\, Don’t-say) \nPrioritising key messages for different stakeholders \n Using simple language and visual aids to improve understanding \nCommunicating effectively with diverse audiences \n\nDay 2 – Listening\, Rapport & Practical Application  \nModule 6: Active Listening Skills  \n\n Understanding active and empathetic listening \n Demonstrating active listening techniques \n Identifying barriers to effective listening \n Role-play practice with feedback \n\nModule 7: Clarity in Conversations  \n\n Spotting vague or distorted statements in conversations \nAsking precise and clarifying questions \n Using the Questioning Model \n Staying calm and professional in emotionally charged situations \n\nModule 8: Building Rapport Using NLP  \n\n Importance of rapport in communication \n NLP techniques: mirroring\, matching\, and pacing \n Verbal and non-verbal rapport building \n\nModule 9: Constructive Feedback & Growth Conversations  \n\n Giving and receiving feedback constructively \n Using specific and actionable language \n Encouraging growth and development through supportive feedback \n\nModule 10: Scenario Sharing & Solution Building  \n\n Sharing real-life workplace communication challenges \nGroup discussion on root causes and emotional triggers \nApplying NLP and feedback techniques to propose solutions \nPresentation of alternative phrases\, behaviours\, and approaches \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/effective-communication-nlp-training-for-teams/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260721
DTEND;VALUE=DATE:20260723
DTSTAMP:20260422T101229
CREATED:20260113T033228Z
LAST-MODIFIED:20260113T033228Z
UID:50708-1784592000-1784764799@uoa-academy.com
SUMMARY:Effective Coaching & Mentoring for Leaders  (2 days)
DESCRIPTION:Objectives  \nThe key objectives of the Effective Coaching & Mentoring for Leaders course are to equip leaders with the skills and strategies necessary to foster a culture of continuous learning\, development\, and growth within their teams. The course aims to empower leaders to effectively coach and mentor their team members\, facilitating professional advancement\, enhancing performance\, and fostering a collaborative and supportive work environment.  \nTarget Audience  \nThis course is specifically designed for leaders\, middle management\, senior managers\, and those in leadership positions who are responsible for guiding and developing their teams. It is suitable for leaders seeking to enhance their coaching and mentoring capabilities to drive individual and collective success within the organization.  \nLearning Outcomes  \n\n Enhance communication skills to build trust and rapport with team members. \nDevelop the capability to set SMART goals and objectives\, strategically enhancing team performance through targeted coaching and mentoring. \n Cultivate a culture of inclusivity and diversity within coaching and mentoring relationships\, navigating cultural differences adeptly in the context of leadership development. \n\nCourse Outlines:  \nDay 1:  \nModule 1: Foundations of Coaching and Mentoring  \n\n Understanding the principles of coaching and mentoring in leadership \nEstablishing a culture of continuous learning\, development\, and growth within teams \n\nModule 2: Communication Excellence  \n\n Enhancing communication skills for building trust and fostering rapport with team members \n Active listening techniques for effective individual engagement \n\nModule 3: Strategic Goal Setting and Performance Enhancement  \n\n Developing the capability to set SMART goals and objectives \n Strategically enhancing team performance through targeted coaching and mentoring interventions \n\nModule 4: Expertise in Feedback and Constructive Criticism  \n\n Mastering the delivery of constructive feedback to inspire continuous improvement \nPractical techniques for providing feedback within a professional context \n\nDay 2:  \nModule 5: Skill Development Through Strategic Coaching  \n\n Identifying and addressing individual and team skill gaps \n Tailored coaching sessions for systematic skill development \n\nModule 6: Mentoring for Career Advancement Excellence  \n\n Recognizing the pivotal role of mentoring in fostering career growth and success \nEstablishing mentoring relationships conducive to sustained professional development \n\nModule 7: Cultivating Inclusivity and Diversity  \n\n Fostering a culture of inclusivity and diversity within coaching and mentoring relationships \n Navigating cultural differences adeptly in the context of leadership development \n\nModule 8: Measuring Impact and Continuous Improvement  \n\n Implementing methods to measure the impact of coaching and mentoring interventions \n Strategies for continuous improvement in coaching and mentoring practices \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/effective-coaching-mentoring-for-leaders-2/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260804
DTEND;VALUE=DATE:20260805
DTSTAMP:20260422T101229
CREATED:20260113T035911Z
LAST-MODIFIED:20260113T035911Z
UID:50714-1785801600-1785887999@uoa-academy.com
SUMMARY:Microsoft Word Excellence (1 day)
DESCRIPTION:Objectives  \nThe Microsoft Word Excellence program is designed to equip participants with advanced skills and proficiency in utilizing Microsoft Word. The primary objectives include enhancing document creation efficiency\, mastering advanced formatting features\, and enabling participants to leverage the full spectrum of Word’s capabilities. The program is designed to empower participants to create professional\, well-structured documents\, and streamline their workflow through the optimal use of Microsoft Word’s extensive features.  \nTarget Audience  \nThis training is tailored for professionals\, office administrators\, executives\, senior managers\, and anyone seeking to enhance their proficiency in Microsoft Word. It caters to individuals at various skill levels\, from beginners aiming to build foundational knowledge to advanced users looking to unlock the full potential of Microsoft Word for document creation and formatting.  \nLearning Outcomes  \n\n Achieve mastery in advanced document creation\, formatting\, and editing techniques. \nEffectively utilize templates for efficient document creation. \n Acquire time-saving shortcuts for enhanced productivity. \n Explore advanced formatting options for professional document presentation. \nOptimize Microsoft Word usage to enhance overall productivity and document creation capabilities. \n\nCourse Outlines:  \nModule 1: Advanced Document Creation  \n\n Mastery in advanced document creation techniques. \n Effective use of templates for efficient document creation. \n\nModule 2: Advanced Formatting Techniques  \n\n Achieving proficiency in advanced formatting options. \n Exploring advanced formatting for professional document presentation. \n\nModule 3: Collaboration and Efficiency  \n\n Seamless collaboration on shared documents. \n Acquiring time-saving shortcuts for enhanced productivity. \n\nModule 4: Practical Application and Mastery  \n\n Practical application of advanced Word features. \n Mastery in utilizing the full spectrum of Microsoft Word capabilities. \n\nModule 5: Integrating Multimedia and Hyperlinks  \n\n Embedding multimedia elements for dynamic documents. \nIncorporating hyperlinks for interactive content. \n\nModule 6: Advanced Editing and Proofreading  \n\n Utilizing advanced editing tools for precision. \n Implementing effective proofreading techniques. \n\nPRICING: \n\nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/microsoft-word-excellence-advanced-skills-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260804
DTEND;VALUE=DATE:20260806
DTSTAMP:20260422T101229
CREATED:20260113T034400Z
LAST-MODIFIED:20260113T034400Z
UID:50710-1785801600-1785974399@uoa-academy.com
SUMMARY:Certification Basic First Aid Training (BOFAC) + CPR Training + AED Training (2 days)
DESCRIPTION:Objectives  \nThe Certification Basic First Aid Training (BOFAC) + CPR Training + AED Training is a comprehensive 2-day course designed to equip participants with essential first aid skills\, CPR techniques\, and AED operation knowledge. Participants will learn how to respond effectively to emergencies\, provide life-saving interventions\, and manage common injuries\, illnesses\, and medical conditions. The course combines theoretical knowledge with hands-on practice\, simulations\, and role-play exercises to ensure participants develop the necessary skills and confidence to handle emergency situations.  \nTarget Audience  \nThe Certification Basic First Aid Training (BOFAC) + CPR Training + AED Training is specifically designed for individuals who are expected to perform first aid in their workplace. This comprehensive course is aimed at providing participants with the necessary knowledge and skills to effectively respond to medical emergencies and provide immediate care to injured or ill individuals.  \nLearning Outcomes  \n\n Understand the importance of basic first aid and CPR in emergency situations. \nDemonstrate proficiency in providing CPR to adults\, children\, and infants. \nOperate an Automated External Defibrillator (AED) effectively and safely. \nAssess and prioritize injuries and illnesses\, and provide appropriate first aid interventions. \n\nCourse Outlines: Day 1:  \nModule 1: Introduction to Basic First Aid  \n\n Understanding the importance of basic first aid skills in emergency situations \nLegal and ethical considerations in providing first aid \n Assessing and prioritizing the severity of injuries and illnesses \n\nModule 2: Basic Life Support (BLS) and Cardiopulmonary Resuscitation (CPR)  \n\n Overview of basic life support techniques \n Proper CPR techniques for adults\, children\, and infants \n Hands-on practice of CPR skills using mannequins \n\nModule 3: Automated External Defibrillator (AED) Training  \n\n Introduction to AED devices and their role in cardiac emergencies \n Proper operation and usage of an AED machine \n Simulated scenarios to practice AED usage in different situations \n\nModule 4: First Aid for Common Injuries and Illnesses  \n\n Managing bleeding and wounds \n Treating burns\, fractures\, and sprains \n Recognizing and responding to choking\, allergic reactions\, and other medical emergencies \n\nModule 5: First Aid for Environmental Emergencies  \n\n Identifying and managing heatstroke\, hypothermia\, and other environmental emergencies \n Understanding the importance of proper hydration and sun protection \nProviding first aid for insect bites\, stings\, and allergic reactions \n\nDay 2:  \nModule 6: First Aid for Medical Conditions  \n\n Recognizing and responding to heart attacks\, strokes\, and seizures \nManaging diabetes-related emergencies \n Administering appropriate first aid for asthma attacks and other respiratory conditions \n\nModule 7: First Aid for Pediatric Emergencies  \n\n Specific considerations for providing first aid to infants and children \nManaging common pediatric emergencies\, such as fevers\, seizures\, and allergic reactions \n Techniques for comforting and calming distressed children during first aid situations \n\nModule 8: First Aid in Remote and Disaster Situations  \n\n Understanding the unique challenges and considerations in remote and disaster settings \n Essential first aid skills for wilderness\, outdoor\, or remote locations \nPreparing and responding to natural disasters and other large-scale emergencies \n\nModule 9: Practical Scenarios and Role-Play Exercises  \n\n Engaging in simulated emergency scenarios to apply first aid and CPR skills \nParticipating in role-play exercises to practice communication and coordination during emergencies \n Receiving feedback and guidance from instructors on performance and techniques \n\nModule 10: Certification Assessment  \n\n Final assessment to evaluate participants’ understanding and application of first aid and CPR skills \n Certification awarded upon successful completion of the assessment \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/first-aid-cpr-aed-certification-bofac/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260804
DTEND;VALUE=DATE:20260806
DTSTAMP:20260422T101229
CREATED:20260113T035208Z
LAST-MODIFIED:20260113T035208Z
UID:50712-1785801600-1785974399@uoa-academy.com
SUMMARY:Introduction to Strata Management  (2 Days)
DESCRIPTION:Objectives  \nStrata management is essential for the effective governance\, maintenance\, and sustainability of stratified properties such as condominiums\, apartments\, and mixed-use developments. This 2-day programme provides participants with a comprehensive introduction to strata management within the Malaysian legal and operational framework.  \nParticipants will gain practical understanding of strata laws\, governance structures\, financial management\, maintenance responsibilities\, and common challenges faced by Joint Management Bodies (JMBs)\, Management Corporations (MCs)\, and managing agents. The programme focuses on real-world application to support compliance\, transparency\, and effective day-to-day strata operations  \nTarget Audience  \n\n Property and Facility Management Staff \n Joint Management Body (JMB) Members \n Management Corporation (MC) Council Members \n Building Managers and Site Supervisors \n Developers’ Representatives \n Administrative staff involved in strata properties \n Individuals new to strata management \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Understand the fundamentals of strata management in Malaysia \n Identify key stakeholders and their roles and responsibilities \n Interpret basic requirements under Malaysian strata laws \n Support effective governance and decision-making processes \n Understand basic strata financial management and fund administration \nHandle common operational and resident-related issues professionally \n\nCourse Outline  \nDay 1 – Foundations of Strata Management & Legal Framework  \nModule 1: Introduction to Strata Management  \n\n Definition and purpose of strata management \n Types of strata properties in Malaysia \n Importance of effective strata management \n\nModule 2: Malaysian Strata Laws & Regulatory Framework  \n\n Overview of the Strata Titles Act 1985 \n Strata Management Act 2013 (SMA 2013) \n Role of the Commissioner of Buildings (COB) \n By-laws and compliance obligations \n\nModule 3: Roles & Responsibilities of Stakeholders  \n\n Roles of developers\, JMB\, MC\, and managing agents \n Duties of council members \n Rights and obligations of parcel owners \n Managing agents’ scope of responsibility \n\nModule 4: Governance\, Meetings & Decision-Making  \n\n Annual General Meeting (AGM) and Extraordinary General Meeting (EGM) \nQuorum\, voting rights\, and resolutions \n Record keeping and documentation \n Principles of good governance and transparency \n\nDay 2 – Operations\, Finance & Common Challenges  \nModule 5: Maintenance & Facilities Management  \n\n Common property and shared facilities \n Preventive vs corrective maintenance \n Contractor selection and service monitoring \n Safety\, cleanliness\, and asset upkeep \n\nModule 6: Financial Management in Strata  \n\n Maintenance fund and sinking fund \n Budgeting and financial planning \n Collection of maintenance charges \n Basic financial reporting and accountability \n\nModule 7: Managing Residents\, Complaints & Disputes  \n\n Communication with residents and tenants \n Handling complaints and conflict professionally \n Managing by-law breaches \n Role of the Strata Management Tribunal \n\nModule 8: Common Issues & Best Practices in Strata Management  \n\n Common operational and compliance issues \n Managing arrears and enforcement challenges \n Ethical practices and professionalism \n Developing action plans for effective strata management\n\n  \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/introduction-to-strata-management-in-malaysia/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260805
DTEND;VALUE=DATE:20260806
DTSTAMP:20260422T101229
CREATED:20260113T042741Z
LAST-MODIFIED:20260113T042741Z
UID:50716-1785888000-1785974399@uoa-academy.com
SUMMARY:Boost your Productivity with Artificial Intelligence-AI (2 Days)
DESCRIPTION:Objectives  \nThis 2-day training program is designed to equip participants with the knowledge and skills to leverage Artificial Intelligence (AI) tools specifically aimed at enhancing time management and productivity. Through practical workshops\, hands-on exercises\, and interactive discussions\, participants will explore AI-driven solutions tailored to optimize time allocation\, streamline workflows\, and prioritize tasks efficiently. The training will focus on practical strategies for integrating AI technologies into daily routines to maximize productivity and achieve better time management outcomes.  \nTarget Audience  \nThis training is suitable for professionals\, entrepreneurs\, and individuals seeking to enhance their time management skills using AI technologies. It is ideal for anyone who wants to learn how to leverage AI tools and techniques to prioritize tasks effectively\, automate repetitive processes\, and optimize time allocation in both personal and professional contexts.  \nLearning Outcomes  \n\n Understand the role of Artificial Intelligence (AI) in time management and productivity enhancement. \n Identify and evaluate AI-powered tools and technologies designed to optimize time allocation and streamline workflows. \n Develop practical skills in using AI-driven solutions for task prioritization\, scheduling\, and time tracking. \n Implement effective strategies for integrating AI into daily routines to improve time management practices and boost productivity. \n Cultivate a mindset for continuous learning and exploration of AI-driven productivity solutions to optimize time management in the long term\n\nCourse Outlines:  \nDay 1  \nSession 1: Introduction to AI for Time Management  \n\nOverview of Artificial Intelligence (AI) and its relevance in time management. \nUnderstanding the intersection of AI technologies and productivity enhancement. \nExploring common challenges in time management and how AI can address them. \n\nSession 2: Prioritizing Tasks with AI  \n\nStrategies for using AI-powered tools to prioritize tasks effectively. \nHands-on exercises in categorizing tasks based on urgency and importance. \nLeveraging AI algorithms for personalized task prioritization. \n\nSession 3: Automating Repetitive Tasks with AI  \n\nIntroduction to AI-driven automation tools and techniques. \nDemonstrations of automating repetitive tasks using AI algorithms. \nBenefits and considerations of task automation in time management. \n\nSession 4: AI-Powered Scheduling and Time Tracking  \n\nExploring AI-enabled scheduling applications and time tracking tools. \nHands-on exercises in using AI for scheduling meetings and appointments. \nLeveraging AI insights for optimizing time allocation and identifying productivity patterns. \n\nCourse Outlines:  \nDay 1  \nSession 1: Introduction to AI for Time Management  \n\nOverview of Artificial Intelligence (AI) and its relevance in time management. \nUnderstanding the intersection of AI technologies and productivity enhancement. \nExploring common challenges in time management and how AI can address them. \n\nSession 2: Prioritizing Tasks with AI  \n\nStrategies for using AI-powered tools to prioritize tasks effectively. \nHands-on exercises in categorizing tasks based on urgency and importance. \nLeveraging AI algorithms for personalized task prioritization. \n\nSession 3: Automating Repetitive Tasks with AI  \n\nIntroduction to AI-driven automation tools and techniques. \nDemonstrations of automating repetitive tasks using AI algorithms. \nBenefits and considerations of task automation in time management. \n\nSession 4: AI-Powered Scheduling and Time Tracking  \n\nExploring AI-enabled scheduling applications and time tracking tools. \nHands-on exercises in using AI for scheduling meetings and appointments. \nLeveraging AI insights for optimizing time allocation and identifying productivity patterns. \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/boost-your-productivity-with-ai-2-day-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260811
DTEND;VALUE=DATE:20260813
DTSTAMP:20260422T101229
CREATED:20260113T054521Z
LAST-MODIFIED:20260113T054546Z
UID:50718-1786406400-1786579199@uoa-academy.com
SUMMARY:LEVEL 3: Microsoft Excel (Advanced)  (2 Days)
DESCRIPTION:Objectives  \nThe “LEVEL 3: Microsoft Excel (Advanced)” course aims to deepen participants’ proficiency in utilizing Microsoft Excel for advanced data analysis\, automation\, and visualization. The primary objectives include mastering advanced functions\, exploring complex data manipulation techniques\, and automating tasks through macros and VBA. The course is designed to empower participants with advanced Excel skills\, enabling them to efficiently tackle complex data challenges in professional settings.  \nTarget Audience  \nThis course is designed for individuals with an intermediate understanding of Microsoft Excel looking to advance their skills. It is suitable for any senior managers\, executives and middle management that seek to enhance their ability to analyze and manipulate data using advanced Excel features. The content caters to those in various industries where data-driven decision-making is crucial.  \nLearning Outcomes  \n\n Mastery of complex functions\, enhancing participants’ Excel proficiency. \nAcquire advanced techniques for manipulating and analyzing data effectively. \nSkills to create dynamic visualizations for clearer data representation. \nEfficiently streamline repetitive tasks for increased productivity. \n Contribute to increased efficiency and effectiveness in professional roles. \nEmpowered to handle complex data scenarios with confidence and precision. \n\nCourse Outline Day 1:  \nModule 1: Advanced Functions Mastery  \n\n Overview of advanced Excel functions \n Practical exercises for mastery \n Application in data analysis scenarios \n\nModule 2: Complex Data Manipulation Techniques  \n\n Strategies for handling intricate datasets \n Techniques for efficient data manipulation \n Real-world applications and case studies \n\nModule 3: Automation through Macros  \n\n Introduction to macros and automation \n Creating and using macros in Excel \n Automation for repetitive tasks \n\nModule 4: Visualizing Data Dynamically  \n\n Importance of dynamic visualizations \n Creating charts and graphs dynamically \n Enhancing data representation in reports \n\nModule 5: Efficient Task Streamlining  \n\n Identifying and streamlining repetitive tasks \n Using Excel features for task efficiency \n Best practices for task management \n\nDay 2: Module 6: Advanced Data Analysis Techniques  \n\n Exploring advanced data analysis methods \n Practical applications in business scenarios \n Interpreting and presenting analysis results \n\nModule 7: Data-driven Decision-Making  \n\n Leveraging data for decision-making \n Case studies on data-driven decisions \n Integrating Excel analysis into decision processes \n\nModule 8: Excel Efficiency in Professional Settings  \n\n Applying advanced Excel skills in the workplace \n Enhancing professional efficiency \n Real-world examples and success stories \n\nModule 9: Handling Complex Data Scenarios with Confidence ● Practical exercises on complex data scenarios  \n\n Building confidence in data handling \n\nPRICING: \nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\nTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/level-3-microsoft-excel-advanced-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260811
DTEND;VALUE=DATE:20260813
DTSTAMP:20260422T101229
CREATED:20260113T055844Z
LAST-MODIFIED:20260113T055844Z
UID:50720-1786406400-1786579199@uoa-academy.com
SUMMARY:HVAC System Controls – Level 3  (2 Days)
DESCRIPTION:Objectives  \nThe HVAC System Controls – Level 3 course is designed to equip senior HVAC professionals with advanced competencies in system optimisation\, analytics-driven decision-making\, integrated building systems\, and performance improvement.  \nThis programme focuses on strategic control optimisation\, advanced diagnostics\, energy performance analytics\, and system integration to enable participants to manage complex HVAC environments efficiently while supporting sustainability\, cost optimisation\, and operational excellence.  \nTarget Audience  \n\n Senior HVAC Technicians \n HVAC Engineers \n Facility & Building Managers \n Maintenance Managers \n Professionals who have completed HVAC Controls Level 1 & Level 2 or possess equivalent experience \n\nLearning Outcomes  \n\n Upon completion of this 2-day programme\, participants will be able to: \nAnalyse and optimise complex HVAC control systems for performance and efficiency \nInterpret advanced HVAC performance data and analytics \n Diagnose persistent\, system-wide faults using advanced methodologies \nIntegrate HVAC controls with Building Management Systems (BMS) and other building systems \n Implement energy optimisation strategies aligned with sustainability goals \nLead troubleshooting\, optimisation\, and continuous improvement initiatives \n\nCourse Outline Day 1: Advanced System Analysis & Control Optimisation  \nModule 1: Advanced HVAC Control System Architecture  \n\n Review of advanced DDC and BMS architectures \n Distributed vs centralised control systems \n Networked HVAC systems and communication hierarchy \nData flow and control logic mapping \n\nModule 2: Advanced Control Strategies & Optimization  \n\n Advanced PID tuning techniques \n Adaptive and predictive control strategies \n Load-based and demand-driven control optimisation \nEliminating control conflicts and inefficiencies \n\nModule 3: HVAC Performance Analytics  \n\n Understanding HVAC system performance data \n Trend logs\, alarms\, and fault detection analytics \n Identifying inefficiencies using historical data \n Interpreting KPIs for HVAC performance \n\nModule 4: System Integration & Interoperability  \n\n Integrating HVAC with BMS\, lighting\, and energy systems \nBACnet\, Modbus\, and other integration protocols \n Managing interoperability challenges \n Cybersecurity awareness for building control systems\n\nDay 2: Advanced Diagnostics\, Energy & Leadership  \nModule 5: Advanced Troubleshooting & Root Cause Analysis  \n\n Diagnosing intermittent and recurring faults \n System-wide vs component-level fault analysis \n Advanced diagnostic tools and techniques \n Developing structured root cause analysis (RCA) \n\nModule 6: Energy Optimisation & Sustainability Strategies  \n\n Advanced energy efficiency strategies \n Chiller plant optimisation and sequencing \n Demand response and energy load management \n Supporting sustainability and energy compliance goals \n\nModule 7: Commissioning\, Re-Commissioning & Continuous Improvement  \n\n Advanced commissioning principles \n Re-commissioning existing HVAC systems \n Performance verification and benchmarking \n Continuous improvement through system tuning \n\nModule 8: Leadership\, Documentation & Operational Excellence  \n\n Leading technical teams in complex HVAC environments \nDeveloping SOPs for advanced systems \n Technical reporting and stakeholder communication \n Building long-term reliability and performance culture \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/hvac-system-controls-level-3-advanced-optimization/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260811
DTEND;VALUE=DATE:20260813
DTSTAMP:20260422T101229
CREATED:20260113T060732Z
LAST-MODIFIED:20260113T060732Z
UID:50722-1786406400-1786579199@uoa-academy.com
SUMMARY:Champion Administrative Personnel  (2 Days)
DESCRIPTION:Objectives  \nThis programme is designed to help employees work more effectively with their immediate superiors while managing tasks\, priorities\, and time efficiently. Participants will learn how to understand their boss’s expectations\, preferences\, and working style\, translate instructions into clear actions\, and build a smart working partnership that supports productivity and performance.  \nThe programme also focuses on professional image\, integrity\, work habits\, and time management skills to enable participants to work smarter\, improve efficiency\, and achieve better results with less stress.  \nTarget Audience  \n\n Administrative and Executive Assistants \n Officers and Executives \n Supervisors and Coordinators \n Support Staff working closely with managers \n Employees responsible for task coordination and scheduling \n\nLearning Outcomes  \n\n By the end of this programme\, participants will be able to: \n Understand their boss’s expectations\, preferences\, and working style \nBuild a smart and professional working partnership with their superior \nTranslate work instructions into clear and actionable tasks \n Set clear personal and work objectives and priorities \n Apply effective time and task management techniques \n Maintain professional image\, integrity\, and positive working relationships \nImprove productivity\, efficiency\, and overall work performance \n\nCourse Outline  \nDay 1  \nModule 1: Introduction to Office Administration Getting Organised  \nAdapting to IR 4.0 in technologies and Artificial Intelligence (AI)  \nModule 2: Managing Time  \n\n Managing Your Time\, Keeping Others on Track\, Maintaining Schedules \nPrioritising: The Urgent and The Importance \n SMART Planning and Goal setting \n\nModule 3: Managing Tasks\, Managing Self  \n\n The 80:20 Principles \n Effective vs. Efficient Professional Grooming \n Organising meetings and code of conduct in meetings \n Office Ethics with Internal and External parties \n\nModule 4: Interpersonal Communication Skills  \n\n Verbal and Nonverbal Communication \n Body Language and Its Impact \n The Signal you send to others \n The SELF-MAGNET networking \n Personal IMAGE in and outside the office \n\nDay 2 Module 5: Managing Boss Expectation  \n\n Knowing your Superior \n Matching the pace and boss’s personality \n Your superior‘s Preferences vs. Policy \n\nModule 6:The Team of TWO (Teaming with the Boss)  \n\nWorking with your Superior \n Compatible vs. Chemistry \n Influencing and Convincing Skills \n\nModule 7: Tools and Technique to Organize Work Routine  \n\nTool # 1 : Idea Management : Mind Charting \n Tool # 2 : Idea Planning : Activity versus Timeline Matrix \nTool # 3 : Control Chart : Visual Control \n Tool # 4 : Work Alignment : CTA \n Tool # 5 : Work Up-date : CTUg \n\nModule 8: Wrap up and Moving Forward  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/champion-administrative-personnel-2-day-skills-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260818
DTEND;VALUE=DATE:20260820
DTSTAMP:20260422T101229
CREATED:20260113T061557Z
LAST-MODIFIED:20260113T061557Z
UID:50724-1787011200-1787183999@uoa-academy.com
SUMMARY:Multitasking & Time Management at the Workplace (2 Days)
DESCRIPTION:Objectives  \nThe “Managing Multiple Tasks and Work Priorities” course is designed to equip participants with effective strategies and techniques for managing their workload\, prioritizing tasks\, and maximizing productivity in a dynamic and fast-paced work environment. Through practical exercises\, discussions\, and real-life scenarios\, participants will learn how to effectively handle multiple responsibilities\, make informed decisions on task prioritization\, and enhance their time management skills.  \nTarget Audience  \nThe “Managing Multiple Tasks and Work Priorities” course is designed for professionals at all levels who are faced with managing multiple tasks\, responsibilities\, and competing priorities in their work. It is suitable for individuals from various industries and roles\, including managers\, supervisors\, project leads\, team members\, and anyone seeking to enhance their task management and work prioritization skills.  \nLearning Outcomes  \n\n Assess and analyze their workload to effectively manage multiple tasks and responsibilities. \n Apply proven time management techniques to maximize productivity and minimize time wastage. \n Prioritize tasks based on importance\, urgency\, and organizational goals. \nImplement strategies to minimize interruptions and distractions and maintain focus. \n\nDay 1:  \nModule 1: Introduction to Managing Multiple Tasks and Work Priorities  \n\nUnderstanding the challenges and impact of managing multiple tasks. \nIdentifying common time management pitfalls and how they affect productivity. \nSetting goals for improving task management and work prioritization. \nAnalyzing Workload and Task Prioritization \n\nModule 2: Assessing the current workload and identifying tasks and responsibilities.  \n\nApplying prioritization techniques to categorize tasks based on importance and urgency. \n Identifying key factors and criteria for effective task prioritization. \n Time Management Techniques \n\nModule 3: Exploring proven time management strategies and techniques.  \n\nSetting realistic deadlines and creating a time management plan. \n Overcoming procrastination and managing distractions. \n Managing Interruptions and Distractions \n\nModule 4: Identifying common interruptions and distractions in the workplace.  \n\nImplementing strategies to minimize and effectively handle interruptions. \nDeveloping techniques to regain focus and maintain productivity. \nDelegating and Outsourcing Tasks \n\nDay 2:  \nModule 5: Recognizing tasks that can be delegated or outsourced.  \n\nUnderstanding the criteria for determining tasks that are suitable for delegation or outsourcing.\nIdentifying tasks that are repetitive\, time-consuming\, or outside your core competency.\nEvaluating the potential benefits and risks associated with delegating or outsourcing specific tasks. \n\nModule 6: Effective Task and Project Planning  \n\n Breaking down projects into manageable tasks and creating action plans. \nUtilizing task management tools and software for planning and tracking progress. \nIncorporating flexibility and adaptability in task and project planning. \n\nModule 7: Prioritization Decision-Making  \n\n Making informed decisions on task prioritization based on organizational goals and deadlines. \n Applying techniques such as the Eisenhower Matrix or ABC Analysis. \nEvaluating trade-offs and considering the impact of task prioritization decisions. \n\nModule 8: Managing Work Overload and Stress  \n\n Recognizing signs of work overload and stress. \n Implementing stress management techniques and self-care practices. \nSeeking support and resources to manage work-related stress effectively. \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/multitasking-time-management-training-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260818
DTEND;VALUE=DATE:20260820
DTSTAMP:20260422T101229
CREATED:20260113T062313Z
LAST-MODIFIED:20260113T062905Z
UID:50726-1787011200-1787183999@uoa-academy.com
SUMMARY:Managing Effective Teams: Building Collaboration\, Trust\, and Accountability at Work (2 Days)
DESCRIPTION:Objectives  \nThis 2-day in-person training equips managers and team leaders with the core competencies to lead high-performing teams in today’s dynamic workplace. Focused on Malaysian organisational realities\, the course addresses communication gaps\, role clarity\, conflict resolution\, motivation strategies\, and alignment to shared goals. Participants will gain practical frameworks to improve team effectiveness\, foster trust\, and manage team dynamics with confidence  \nTarget Audience  \n\n Team leaders\, supervisors\, middle managers\, and functional heads responsible for managing team performance\, cohesion\, and workplace collaboration. \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Identify the key elements of effective teams and assess current team dynamics \nApply communication strategies that improve trust\, alignment\, and performance \nManage team conflict and resolve misunderstandings constructively \nUse motivation and delegation techniques to drive accountability and ownership \nImplement team action plans to enhance collaboration and team culture \n\nCourse Outlines  \nDay 1: Building Strong Team Foundations & Trust  \nModule 1: Foundations of High-Performance Teams  \n\n Define team effectiveness using models (e.g.\, Tuckman\, Lencioni) \nDiagnose strengths and weaknesses in current teams \nStages of team development \n Characteristics of dysfunctional teams \n\nModule 2: Communication and Role Clarity  \n\n Improve team communication through clarity and feedback \nAlign roles\, goals\, and expectations \n Communication styles \n Role alignment tools \n\nModule 3: Building Trust and Psychological Safety  \n\n Recognise barriers to trust in teams \n Apply behaviours that foster open\, supportive environments \nTrust behaviour \n Safe-to-speak cultures \n\nDay 2: Managing Conflict\, Accountability & Team Culture  \nModule 4: Conflict Management and Constructive Tension  \n\n Identify common sources of team conflict \n Use structured conversations to resolve tension \n Types of conflict (task vs relationship) \n Conflict resolution tools \n\nModule 5: Motivation and Accountability  \n\n Use intrinsic and extrinsic motivation techniques \n Reinforce team accountability without micromanaging \n Motivation styles \n Performance feedback loops \n\nModule 6: Leading Team Culture and Next Steps  \n\n Embed positive norms and rituals into team life \n Develop a team improvement action plan \n Culture shaping tools \n Continuous improvement practices \n\nTraining Methodology  \nThis programme is delivered through case studies and real-life workplace scenarios supported by group discussions and interactive mapping exercises. Participants engage in role plays and communication simulations to practise team leadership skills in realistic situations. Self and team diagnostic tools are used to increase awareness of team dynamics. Learning is reinforced through action planning and peer coaching to ensure practical application at the workplace.  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/managing-effective-teams-leadership-collaboration/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260818
DTEND;VALUE=DATE:20260820
DTSTAMP:20260422T101229
CREATED:20260113T064024Z
LAST-MODIFIED:20260113T064024Z
UID:50728-1787011200-1787183999@uoa-academy.com
SUMMARY:High-Performance Habits for Busy Professionals
DESCRIPTION:Objectives  \nIn today’s fast-paced and demanding work environment\, professionals are expected to deliver results while managing multiple priorities\, tight deadlines\, and constant distractions. This 2-day programme is designed to help busy professionals develop high-performance habits that improve focus\, productivity\, and resilience without leading to burnout.  \nParticipants will learn how to manage energy\, time\, and attention more effectively\, build disciplined work habits\, and adopt practical strategies to sustain performance in the Malaysian workplace context  \nTarget Audience  \n\n Professionals and Executives \n Managers and Team Leaders \n Supervisors and Senior Officers \n Individuals handling multiple responsibilities and deadlines \n Employees seeking sustainable performance improvement \n\nLearning Outcomes  \n\n Understand what drives high performance in busy work environments \nIdentify personal productivity blockers and performance gaps \n Build effective daily habits that support focus and consistency \n Manage time\, energy\, and priorities more strategically \n Improve work efficiency without increasing stress \n Create a personalised high-performance action plan\n\nCourse Outline  \nDay 1 – Foundations of High Performance & Focus  \nModule 1: Understanding High Performance in the Modern Workplace  \n\nWhat high performance really means for busy professionals \nCommon challenges in today’s work environment \n High performance vs burnout \n\nModule 2: Mindset & Personal Effectiveness  \n\n Performance-driven mindset \n Taking ownership and accountability \n Managing internal distractions and limiting beliefs \n\nModule 3: Managing Energy\, Not Just Time  \n\n Understanding personal energy cycles \n Aligning tasks with peak energy levels \n Managing fatigue and stress effectively \n\nModule 4: Focus & Attention Management  \n\n Identifying focus killers at work \n Managing interruptions and digital distractions \n Building deep-work habits \n\nDay 2 – Productivity Systems & Sustainable Habits  \nModule 5: Prioritisation & Smart Work Planning  \n\n Distinguishing urgent vs important tasks \n Planning work for impact\, not activity \n Setting realistic goals and deadlines \n\nModule 6: Building High-Performance Daily Habits  \n\nHabit formation principles \n Designing effective morning and workday routines \nEliminating unproductive habits \n\nModule 7: Productivity Tools & Work Systems  \n\n Creating effective task and workflow systems \n Managing to-do lists and schedules efficiently \n Working smarter through planning and organising \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/high-performance-habits-for-professionals-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260902
DTEND;VALUE=DATE:20260904
DTSTAMP:20260422T101229
CREATED:20260113T072430Z
LAST-MODIFIED:20260113T072430Z
UID:50730-1788307200-1788479999@uoa-academy.com
SUMMARY:Handling Customer Complaints  (2 Days)
DESCRIPTION:Objectives  \nThe objective of the Handling Customer Complaints training program is to provide participants with a comprehensive understanding of the skills and knowledge necessary to effectively handle customer complaints and improve customer satisfaction. In today’s highly competitive business environment\, it is crucial for organizations to have a solid approach to managing customer complaints. Effective handling of customer complaints can help to prevent the loss of business\, maintain customer loyalty\, and even enhance the reputation of an organization.  \nTarget Audience  \nThe target audience for the Handling Customer Complaints training program includes customer service representatives\, front-line employees\, managers\, and anyone who interacts with customers in a business setting.  \nLearning Outcomes  \n\n Communicate effectively with customers using active listening techniques \nIdentify root causes of customer complaints and use problem-solving\, negotiation\, and empathy to resolve them \n Manage personal emotions and respond professionally in challenging situations \nIdentify patterns and trends in customer complaints and make recommendations for service improvement. \n\nCourse Outlines: Day 1:  \nModule 1: Introduction to Customer Complaints  \n\n The importance of effective complaint handling \n Types of customer complaints \n Understanding customer needs and expectations \n The cost of poor complaint handling \n\nModule 2: Active Listening Techniques  \n\n Importance of active listening in customer interactions \nPractical strategies for attentive and empathetic listening \nEnhancing communication through effective listening skills \n\nModule 3: Effective Communication Skills  \n\n Verbal and nonverbal communication techniques \n Active listening skills \n Asking effective questions \n Using empathy to build rapport \n\nModule 4: Managing Emotions  \n\n Understanding and managing personal emotions \n Strategies for staying calm and professional \n Dealing with angry or upset customers \n Avoiding escalation \n\nDay 2:  \nModule 5: Time management  \n\n Prioritizing complaints \n Setting realistic expectations with customers \n Managing time effectively \n Resolving complaints within an appropriate time frame \n\nModule 6: Professional Response in Challenging Situations  \n\nStrategies for maintaining professionalism in difficult scenarios \nDe-escalation techniques for defusing tense customer interactions \nCase studies on effective responses to challenging complaints \n\nModule 7: Complaint Resolution Techniques  \n\n Root cause analysis \n Problem-solving techniques \n Negotiation and conflict resolution \n Using empathy to address emotional complaints \n\nModule 8: Documentation and Follow-up  \n\n The importance of accurate documentation \n Following up with customers \n Identifying opportunities for improvement \n Preventing future complaints \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/handling-customer-complaints-skills-for-success/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260902
DTEND;VALUE=DATE:20260904
DTSTAMP:20260422T101229
CREATED:20260113T073100Z
LAST-MODIFIED:20260113T073100Z
UID:50732-1788307200-1788479999@uoa-academy.com
SUMMARY:ISO 45001:2018 Auditor Training (2 Days)
DESCRIPTION:Objectives  \nThe ISO 45001:2018 Auditor Training is designed to provide participants with a thorough understanding of the ISO 45001:2018 standard and its principles for managing occupational health and safety (OHS). The training aims to develop auditing skills by equipping participants with the necessary knowledge to conduct both internal and external audits of OHS management systems. It enables participants to assess and identify gaps in an organization’s compliance with the requirements of ISO 45001:2018\, while preparing them to perform key audit activities such as planning\, conducting audits\, identifying non-conformities\, and preparing audit reports. Additionally\, the training provides practical guidance on how auditors can contribute to continuous improvement in OHS management practices.  \nTarget Audience  \nThe target audience for ISO 45001:2018 Auditor Training includes employees at all levels\, senior management\, middle management\, executives and individuals who seek to enhance their ability to ensure a safe and healthy work environment\, improve OHS practices\, and support continuous improvement in occupational health and safety management systems.  \nLearning Outcomes  \n\n Understand ISO 45001 Requirements: Thoroughly grasp the requirements and principles of the ISO 45001:2018 standard. \n Conduct Effective Audits: Plan and execute efficient audits\, including observation\, interviews\, and document reviews. \n Identify and Document Findings: Accurately and objectively identify\, document\, and analyze audit findings. \n Prepare Comprehensive Reports: Compose clear and concise audit reports that effectively communicate findings to management. \n Apply Risk-Based Thinking: Integrate risk-based thinking into the auditing process to prioritize and address critical areas. \n\nCourse Outlines:  \nDay 1:  \nModule 1: Introduction to ISO 45001:2018  \n\n Overview of the ISO 45001:2018 standard \n Key principles and terminology \n Structure of ISO 45001 and its relationship with other management system standards \n\nModule 2: Understanding Occupational Health and Safety (OHS) Management Systems  \n\n Key components and requirements of an OHSMS \n Risk-based thinking and its application in ISO 45001 \n Legal and regulatory requirements in health and safety \n\nModule 3: Audit Fundamentals  \n\n What is auditing? Definition\, purpose\, and types of audits (internal and external) \nPrinciples of auditing: independence\, impartiality\, confidentiality \n Audit lifecycle: Planning\, execution\, reporting\, and follow-up \n\nModule 4: Planning an ISO 45001 Audit  \n\n Developing an audit plan and checklist \n Selecting audit criteria and scope \n Preparing for fieldwork and logistics \n\nDay 2:  \nModule 5: Conducting an Audit  \n\n Audit techniques: Document review\, interviews\, and observations \nCollecting and verifying evidence \n Engaging with auditees and stakeholders \n Recording and reporting audit findings \n\nModule 6: Identifying Non-Conformities and Corrective Actions  \n\nUnderstanding non-conformities in OHSMS \n Root cause analysis and corrective actions \n Developing action plans for continual improvement \n\nModule 7: Audit Reporting and Follow-Up  \n\n Writing an audit report: Structure\, key sections\, and recommendations \nPresenting audit findings to management \n Following up on corrective actions and effectiveness \n\nModule 8: Promoting Continuous Improvement  \n\n The role of auditors in driving continuous improvement \n Aligning audit outcomes with the organization’s strategic goals \nBest practices for maintaining ISO 45001 certification \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/iso-450012018-auditor-training-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260903
DTEND;VALUE=DATE:20260904
DTSTAMP:20260422T101229
CREATED:20260113T074513Z
LAST-MODIFIED:20260113T074513Z
UID:50734-1788393600-1788479999@uoa-academy.com
SUMMARY:Mastering Microsoft PowerPoint & Presentation Skills (1 Day)
DESCRIPTION:Objectives  \nThis programme is designed for professionals who already use Microsoft PowerPoint and want to elevate both their slide design and presentation delivery skills. It focuses on transforming content-heavy slides into clear\, visually compelling messages while strengthening presentation structure and audience engagement. Participants will learn how to design slides that support decision-making\, influence stakeholders\, and communicate ideas with impact. The programme also integrates practical presentation techniques to ensure slides and delivery work together effectively. By the end of the session\, participants will be able to present with greater clarity\, confidence\, and professionalism.  \nTarget Audience  \n\n Executives\, managers\, and team leaders \n Sales\, marketing\, and business development professionals \n Trainers\, presenters\, and subject matter experts \n Professionals who frequently present data\, proposals\, or reports \n\nLearning Outcomes  \n\nDesign clear\, professional\, and visually consistent PowerPoint slides \nStructure presentations for clarity\, flow\, and decision-making \nUse advanced PowerPoint features to improve efficiency and design quality \nPresent ideas confidently and engage audiences effectively \nDeliver presentations that influence\, inform\, and persuade \n\nCourse Outline Module 1: Structuring an Effective Presentation  \n\n Defining presentation objectives and key messages \nUnderstanding audience needs and expectations \n Building logical flow and structure for clarity \n\nModule 2: Advanced PowerPoint Slide Design  \n\n Applying visual hierarchy and clean layouts \n Effective use of fonts\, colours\, and spacing \n Simplifying content and avoiding slide overload \n\nModule 3: Professional Use of PowerPoint Tools  \n\n Using Slide Master for consistency \n Working with shapes\, icons\, images\, and alignment tools \nImproving efficiency and slide quality \n\nModule 4: Presenting Data and Key Messages Clearly  \n\nChoosing the right charts and visuals \n Highlighting insights and key takeaways \n Avoiding common data presentation mistake \n\nModule 5: Presentation Skills for Confident Delivery  \n\nVoice control\, posture\, and body language \n Engaging audiences and managing attention \n Handling questions and interruptions professionally\n\nPRICING: \n\nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/mastering-powerpoint-presentation-skills/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260909
DTEND;VALUE=DATE:20260910
DTSTAMP:20260422T101229
CREATED:20260113T075822Z
LAST-MODIFIED:20260113T080041Z
UID:50736-1788912000-1788998399@uoa-academy.com
SUMMARY:Safety Measures & Emergency Actions Training Course (1 Day)
DESCRIPTION:Objectives  \nThe objective of this training course is to equip participants with essential knowledge and practical skills to ensure a safe and secure environment in various settings. This programme focuses on core safety measures\, risk awareness\, and effective emergency response actions\, enabling participants to respond proactively to incidents\, reduce risks\, and manage emergencies confidently and professionally.  \nTarget Audience  \nThis training course is designed for security personnel\, including new hires and experienced officers\, who are responsible for maintaining safety\, security\, and emergency readiness within their assigned premises.  \nLearning Outcomes  \n\n Understand key safety and security protocols relevant to their roles \nIdentify workplace risks and potential hazards effectively \n Apply physical security and access control measures appropriately \nRespond to fire and emergency situations using correct procedures \nPerform basic emergency response and first aid actions \n Participate effectively in emergency drills and crisis situations \n\nCourse Outlines:  \nDay 1:  \nModule 1: Introduction to Safety Measures & Security Responsibilities  \n\n Importance of safety in security operations \n Legal and ethical considerations in safety management\nRoles\, duties\, and protocols of security officers \n Creating a safety-conscious mindset \n\nModule 2: Risk Assessment & Hazard Identification  \n\n Principles of risk assessment \n Identifying common workplace and site-specific hazards \nPreventive measures to minimise risks \n Reporting and documentation of safety concerns \n\nModule 3: Physical Security & Access Control Measures  \n\n Access control and identification procedures \n Visitor management practices \n Surveillance and monitoring systems \n Perimeter security measures \n\nModule 4: Fire Safety & Emergency Evacuation  \n\n Fire prevention and common fire hazards \n Emergency evacuation procedures \n Roles during fire emergencies \n Proper use of fire extinguishers \n\nModule 5: Emergency Response\, First Aid & Crisis Handling  \n\n Emergency response procedures and communication protocols \nCoordination with emergency services \n Recognising common injuries and basic first aid response \nDe-escalation techniques for volatile situations \n Crisis identification and response strategies \n\nModule 6: Practical Drills\, Review & Assessment  \n\n Simulated emergency and evacuation drills \n Scenario-based role play and response exercises \n Review of key concepts and best practices \n Knowledge assessment and course wrap-up \n\nPRICING: \n\nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/safety-measures-emergency-actions-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260909
DTEND;VALUE=DATE:20260911
DTSTAMP:20260422T101229
CREATED:20260113T081324Z
LAST-MODIFIED:20260114T012931Z
UID:50739-1788912000-1789084799@uoa-academy.com
SUMMARY:ISO 9001:2015 Quality Management System (QMS) – Awareness Training (2 days)
DESCRIPTION:Objectives  \nThe “ISO 9001 Quality Management System” program is designed to provide participants with a comprehensive understanding of the ISO 9001 standard and the principles of quality management. The objectives include imparting the knowledge and skills necessary for implementing and maintaining an effective Quality Management System (QMS) based on ISO 9001. Participants will gain insights into quality management principles\, process improvement methodologies\, and the requirements of ISO 9001. The program aims to empower individuals to contribute to organizational excellence by aligning their processes with international quality standards.  \nTarget Audience  \nThis training is tailored for professionals across various industries\, including quality managers\, auditors\, compliance officers\, and individuals involved in the design\, implementation\, and improvement of Quality Management Systems. It caters to those seeking a practical understanding of ISO 9001 and is suitable for individuals at different career stages\, from beginners aiming to grasp the basics to experienced practitioners looking to enhance their knowledge and skills in quality management.  \nLearning Outcomes  \n\n Gain in-depth knowledge of the ISO 9001 standard and its application to Quality Management Systems. \n Acquire skills for designing\, implementing\, and maintaining a robust QMS in alignment with ISO 9001 requirements. \n Develop expertise in conducting internal audits\, ensuring compliance with ISO 9001\, and fostering a culture of continuous improvement. \n Instill a quality-focused mindset to contribute effectively to organizational success through adherence to international quality standards \n\nDay 1:  \nModule 1: Introduction to ISO 9001 and Quality Principles  \n\nSignificance of ISO 9001 \n Overview of Quality Management Principles \n Aligning Processes with International Quality Standards \n\nModule 2: ISO 9001 Requirements and Insights  \n\n In-Depth Analysis of ISO 9001 Requirements \n Grasping Quality Management Principles \n Skills Advancement for Practitioners \n\nModule 3: Designing and Implementing a Robust QMS  \n\nSkills for Designing a Robust QMS \n Implementation Aligned with ISO 9001 \n Continuous Improvement Methodology \n\nDay 2:  \nModule 4: Internal Audits and Compliance  \n\n Proficiency in Internal Audits \n Ensuring ISO 9001 Compliance \n\nModule 5: Cultivating a Quality-Focused Mindset  \n\n Instilling a Quality-Focused Mindset \n Contributing to Organizational Success \n\nModule 6: Tailored Approaches for Career Stages  \n\n Basics for Beginners \n Advanced Skills for Experienced Practitioners \n Customized Learning Paths for Varied Career Stages \n\nModule 7: Continuous Improvement in Quality Management  \n\nFeedback Mechanisms for Improvement \n Monitoring and Adapting to Evolving Quality Standards \n\nModule 8: Integration of ISO 9001 in Decision-Making  \n\n Applying ISO 9001 in Decision-Making Processes \n Contribution to Safety\, Compliance\, and Project Management Decisions \nFostering a Culture of Quality Management \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/iso-90012015-qms-awareness-training-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260909
DTEND;VALUE=DATE:20260911
DTSTAMP:20260422T101229
CREATED:20260113T081920Z
LAST-MODIFIED:20260113T081920Z
UID:50741-1788912000-1789084799@uoa-academy.com
SUMMARY:LEVEL 2: Microsoft Excel (Intermediate)  (2 Days)
DESCRIPTION:Objectives  \nThe Level 2: Microsoft Excel (Intermediate) program aims to provide participants with an in-depth understanding of intermediate Excel functionalities. The primary objectives include advancing participants’ proficiency in data analysis\, enhancing spreadsheet management skills\, and introducing them to more complex features of Microsoft Excel. Emphasis is placed on practical application\, enabling participants to use Excel as a powerful tool for data manipulation\, analysis\, and visualization in professional settings.  \nTarget Audience  \nThis training is designed for individuals with a basic understanding of Microsoft Excel or those who have completed a beginner-level course. It caters to professionals\, analysts\, managers\, and anyone looking to elevate their Excel skills to an intermediate level. The program is suitable for participants at various career stages\, providing valuable insights and hands-on experience to enhance their spreadsheet capabilities.  \nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Acquire advanced skills in data organization\, analysis\, and visualization. \nLearn to manage larger datasets and create dynamic reports. \n Utilize Excel’s powerful features for enhanced productivity. \n Empower participants to leverage Excel as a strategic tool for decision-making and data-driven insights in professional roles. \n\nCourse Outlines: Day 1:  \nModule 1: Introduction to Excel 2016 Interface  \n\n Starting Excel \n The Excel Interface \n Changing Excel’s View \n Working with Existing Workbook \n\nModule 2: Working with Microsoft Excel 2016  \n\n Creating Workbooks \n Saving Workbooks \n Input Basic Data \n Using Data Types \n Cutting\, Copying and Pasting Data \n Editing Workbook’s Properties \n\nModule 3: Using Basic Formulas  \n\n Building Basic Formulas \n Using Cell References \n Using Cell Ranges \n\nModule 4: Formatting Cells and Ranges  \n\n Inserting and Deleting Cells \n Manually Formatting Cell Contents \n Using Format Painter \n Paste Special Options \n Formatting Cells with Styles \n Hyperlink Data \n\nDay 2: Module 5: Formatting Worksheets  \n\n Working with Rows and Columns \n Using Themes \n Modifying Worksheet’s Appearance \n Inserting Headers and Footers \n\nModule 6: Adding Pictures and Shapes to a Worksheet  \n\n Inserting Pictures \n Adding Shapes and WordArt \n Deleting\, Copying and Moving Graphics \n Formatting Graphics \n Using SmartArt Graphics \n\nModule 7: Printing Worksheets  \n\n Preparing a Document for Printing \n Printing with Backstage \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/level-2-microsoft-excel-intermediate-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260923
DTEND;VALUE=DATE:20260925
DTSTAMP:20260422T101229
CREATED:20260113T083055Z
LAST-MODIFIED:20260113T083055Z
UID:50744-1790121600-1790294399@uoa-academy.com
SUMMARY:Supervisory Development Skills (2 Days)
DESCRIPTION:Objectives  \nThe Supervisory Development Programme is designed to equip supervisors with the essential mindset\, skills\, and tools required to lead effectively in today’s dynamic workplace. Through this programme\, participants will develop a clear understanding of their roles and responsibilities as supervisors\, while strengthening their self-awareness through personality and behavioural assessments. They will also learn to apply effective communication\, leadership\, and delegation techniques to build and motivate high-performing teams. In addition\, the programme aims to enhance supervisors’ ability to monitor and review performance\, provide constructive feedback\, and apply problem-solving strategies to improve team and business outcomes. Ultimately\, this programme seeks to create well-rounded supervisors who can successfully manage themselves\, lead others with confidence\, and contribute to the overall growth of the organisation.  \nTarget Audience  \nThis programme is designed for individuals who are currently in supervisory roles\, newly appointed supervisors\, or those being prepared to take on supervisory responsibilities in the near future. It is also suitable for team leaders\, line managers\, and executives who wish to strengthen their leadership and people management skills. The programme provides practical tools and insights that can be applied across industries\, making it valuable for any professional seeking to enhance their effectiveness in managing themselves\, their teams\, and their business responsibilities.  \nLearning Outcomes  \n\n Define supervisory management and the core competencies required. ● Identify their own personality and leadership styles\, and how these impact their team. ● Apply effective behavioural\, communication\, and delegation skills. \n Supervise\, coordinate\, and synergise team performance to achieve goals. ● Provide constructive feedback\, coaching\, and performance reviews. ● Demonstrate a balanced role as a supervisor in managing self\, others\, and the business. \n\nMODULE 1: GAIN THE MINDSET Understand & Explore  \n\n Their role as a Supervisor \n How to balance both sets of skills? \n Difference between management and leadership \n Your Journey: – From a team member to a team leader \n Competencies of a supervisor \n Understand the tools for practical leadership skills to apply to work situations and challenges \n\nMODULE 2: MANAGING PEOPLE  \n\n Managing the expectations \n Managing team members \n Managing peers \n Managing your managers \n\nMODULE 3: TIME – MANAGEMENT  \n\n How to manage time? \n Prioritizing the To-Do List \nDelegating work \n\nMODULE 4: COMMUNICATION  \n\n Evaluate self in communication abilities \n Develop communication- oral and written \n Evaluate your natural Listening skills \n Acquire active listening skills \n Asking effective questions \n Understand how to communicate during meetings \n Being assertive \n\nMODULE 5: RECOGNISING THE ACHIEVEMENTSUnderstand  \n\n the relevance of recognizing the team members for their effort \n strategies for recognizing the team members \n\nMODULE 6: TEAMWORK  \n\n Understand team dynamics \n 5-step model of team-development \n Characteristics of a highly effective team \n Examine how to enhance the value and effectiveness of your team ● Identify opportunities for improving self and the team \n Create action- plan for applying the concepts and skills \n\nMODULE 7: DELEGATION & ACCOUNTABILITY  \n\n Importance of delegation and accountability \n Assess your current delegation and accountability strengths and areas for improvement \n Learn how to effectively communicate a delegated assignment to team members and follow through with them for accountability \n\nMODULE 8: BUILDING TRUST  \n\n Importance of trust to build productive relationships and achieving business results ● Identify the behaviours and actions that make and break trust \n How to rebuild lost or damaged trust? \n Create action plans and strategies for sustainability \n\nMODULE 9: CONFLICT MANAGEMENT  \n\n Develop awareness about your approach to managing differences at the workplace ● Explore root cause of differences and conflict \n Understand the distinctive approaches to managing differences and conflict MODULE 10: STRESS MANAGEMENT \n Identify situations and factors which lead to stress \n Understand how to handle high-pressure situations \n Explore possible outcomes when stress management techniques are employed \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/supervisory-development-skills-2-day-leadership-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260923
DTEND;VALUE=DATE:20260925
DTSTAMP:20260422T101229
CREATED:20260114T011344Z
LAST-MODIFIED:20260114T011501Z
UID:50748-1790121600-1790294399@uoa-academy.com
SUMMARY:Hospitality Revenue Management (2 Days)
DESCRIPTION:Objectives  \nHospitality Revenue Management is a critical discipline for maximising profitability in an increasingly competitive and dynamic market. This 2-day programme equips hospitality professionals with practical knowledge and tools to understand demand patterns\, apply effective pricing strategies\, manage distribution channels\, and optimise overall revenue performance.  \nThe programme focuses on real operational realities within the hospitality industry\, combining revenue concepts with practical decision-making to support sustainable business growth and improved financial outcomes.  \nTarget Audience  \n\n Hotel Managers and Assistant Managers \n Revenue\, Sales\, and Reservations Teams \n Front Office Managers and Supervisors \n F&B Managers involved in pricing decisions \n Hospitality professionals responsible for revenue performance \n\nLearning Outcomes  \n\n Define supervisory management and the core competencies required. \nIdentify their own personality and leadership styles\, and how these impact their team. \nApply effective behavioural\, communication\, and delegation skills. \n Supervise\, coordinate\, and synergise team performance to achieve goals. \nProvide constructive feedback\, coaching\, and performance reviews. \nDemonstrate a balanced role as a supervisor in managing self\, others\, and the business. \n\nCourse Outline  \nDay 1 – Revenue Management Fundamentals & Demand Analysis Module 1: Introduction to Revenue Management  \n\n What is revenue management and why it matters \n Evolution of revenue management in hospitality \n Revenue mindset vs traditional selling approach \n\nModule 2: Understanding Demand & Market Dynamics  \n\n Demand drivers in the hospitality industry \n Seasonality\, events\, and market behaviour \n Identifying high-demand and low-demand perio \n\nModule 3: Market Segmentation & Customer Behaviour  \n\n Types of market segments (corporate\, leisure\, group\, OTA\, etc.) \nBooking behaviour and price sensitivity \n Segment-based revenue opportunities \n\nModule 4: Forecasting Fundamentals  \n\n Purpose of forecasting \n Key metrics: Occupancy\, ADR\, RevPAR \n Using historical data to forecast demand \n Common forecasting mistakes\n\nDay 2 – Pricing\, Distribution & Revenue Optimisation  \nModule 5: Pricing Strategies & Yield Management  \n\n Dynamic pricing vs fixed pricing \n Rate structures and Best Available Rate (BAR) \n Managing discounts\, promotions\, and packages \n\nModule 6: Inventory Control & Distribution Channels  \n\n Room inventory management principles \n Role of OTAs\, direct bookings\, and corporate contracts \nChannel costs and profitability \n\nModule 7: Integrating Revenue with Sales & Operations  \n\n Aligning revenue management with sales and marketing \nManaging overbooking and walk-in strategies \n Communicating revenue decisions across departments \n\nModule 8: Revenue Performance Review & Action Planning  \n\n Analysing revenue reports and KPIs \n Identifying improvement opportunities \n Developing a simple revenue action plan \n Programme recap and key takeaways \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/hospitality-revenue-management-2-day-strategy-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260923
DTEND;VALUE=DATE:20260925
DTSTAMP:20260422T101229
CREATED:20260114T012014Z
LAST-MODIFIED:20260114T012014Z
UID:50750-1790121600-1790294399@uoa-academy.com
SUMMARY:Drive in to the ChatGPT & AI Tools For Workplace
DESCRIPTION:Objectives  \nThe objective of this 2-day training programme is to equip participants with practical\, hands-on knowledge and skills to effectively utilize ChatGPT and AI tools in the workplace. This programme enables participants to enhance productivity\, streamline workflows\, improve communication\, and support better decision-making using AI. Participants will also understand ethical considerations\, best practices\, and real-world applications of AI tools across various job functions.  \nTarget Audience  \nThis programme is designed for:  \n\n Professionals\, executives\, and managers \n Team leaders and supervisors \n HR\, administration\, operations\, marketing\, and support staff \n Organizations seeking to integrate AI tools into daily work processes \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Understand the fundamentals of AI and ChatGPT and their impact on the workplace \nUse ChatGPT effectively to support daily work tasks and decision-making \nApply prompt engineering techniques to get accurate and useful AI outputs\nAutomate routine tasks and improve efficiency using AI tools \n Use AI ethically\, responsibly\, and securely in the workplace \n Apply AI tools for communication\, reporting\, analysis\, and problem-solving \nIdentify suitable AI tools for different job roles and business functions \n\nCourse Outlines:  \nDay 1: Foundations & Productivity with ChatGPT  \nModule 1: Introduction to AI & ChatGPT in the Workplace  \n\n Overview of Artificial Intelligence and Generative AI \n Understanding how ChatGPT works \n Capabilities and limitations of ChatGPT \n Current AI trends and workplace impact \n Identifying opportunities for AI adoption in daily work \n\nModule 2: Getting Started with ChatGPT – Practical Usage  \n\n Navigating ChatGPT interface and features \n Understanding prompts and responses \n Do’s and Don’ts when using ChatGPT at work \n Hands-on practice: basic workplace prompts \n Common mistakes and how to avoid them \n\nModule 3: Prompt Engineering for Better Results  \n\n What is prompt engineering and why it matters \n Structuring effective prompts (role\, task\, context\, format) \nUsing follow-up prompts to refine output \n Examples of good vs poor prompts \n Hands-on exercises: job-specific prompt creation \n\nModule 4: Using ChatGPT to Improve Productivity & Communication  \n\n Drafting professional emails and responses \n Creating reports\, summaries\, and meeting minutes \n Preparing presentations\, talking points\, and content \n Brainstorming ideas and solutions faster \n Case examples: HR\, admin\, operations\, and management use cases \n\nDay 2: Automation\, Ethics & Advanced Workplace Applications Module 5: Automating Routine Tasks with AI Tools  \n\n Identifying tasks suitable for automation \n Using AI for scheduling\, documentation\, and workflows \nAI-assisted data\, summarization\, and reporting \n Integrating ChatGPT into daily work routines \n Productivity hacks using AI \n\nModule 6: AI Tools Beyond ChatGPT for the Workplace  \n\n Overview of popular AI tools (writing\, design\, data\, productivity) \nChoosing the right AI tool for specific job roles \n Combining multiple AI tools for better outcomes \n Limitations and risks of over-reliance on AI \n Practical demonstrations and examples \n\nModule 7: Ethical Considerations\, Data Privacy & Best Practices  \n\n Ethical implications of AI usage in organizations \n Data privacy\, confidentiality\, and compliance \n Managing bias\, accuracy\, and reliability of AI outputs \nCompany policies and responsible AI usage \n Best practices for sustainable AI adoption \n\nModule 8: AI for Decision-Making\, Problem-Solving & Innovation  \n\n Using AI to support analysis and decision-making \n AI-assisted problem-solving frameworks \n Creative thinking and innovation with AI \n Real-world case studies of AI in the workplace \n Action planning: applying AI after the training \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/chatgpt-ai-tools-for-workplace-2-day-workshop/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260929
DTEND;VALUE=DATE:20261001
DTSTAMP:20260422T101229
CREATED:20260114T012602Z
LAST-MODIFIED:20260114T012602Z
UID:50752-1790640000-1790812799@uoa-academy.com
SUMMARY:Multitasking & Time Management at the Workplace (2 Days)
DESCRIPTION:Objectives  \nThe “Managing Multiple Tasks and Work Priorities” course is designed to equip participants with effective strategies and techniques for managing their workload\, prioritizing tasks\, and maximizing productivity in a dynamic and fast-paced work environment. Through practical exercises\, discussions\, and real-life scenarios\, participants will learn how to effectively handle multiple responsibilities\, make informed decisions on task prioritization\, and enhance their time management skills.  \nTarget Audience  \nThe “Managing Multiple Tasks and Work Priorities” course is designed for professionals at all levels who are faced with managing multiple tasks\, responsibilities\, and competing priorities in their work. It is suitable for individuals from various industries and roles\, including managers\, supervisors\, project leads\, team members\, and anyone seeking to enhance their task management and work prioritization skills.  \nLearning Outcomes  \n\n Assess and analyze their workload to effectively manage multiple tasks and responsibilities. \n Apply proven time management techniques to maximize productivity and minimize time wastage. \n Prioritize tasks based on importance\, urgency\, and organizational goals. \nImplement strategies to minimize interruptions and distractions and maintain focus. \n\nCourse Outlines: Day 1:  \nModule 1: Introduction to Managing Multiple Tasks and Work Priorities  \n\nUnderstanding the challenges and impact of managing multiple tasks. \nIdentifying common time management pitfalls and how they affect productivity. \nSetting goals for improving task management and work prioritization. \nAnalyzing Workload and Task Prioritization \n\nModule 2: Assessing the current workload and identifying tasks and responsibilities.  \nApplying prioritization techniques to categorize tasks based on importance and urgency.  \n\n Identifying key factors and criteria for effective task prioritization. \n Time Management Techniques \n\nModule 3: Exploring proven time management strategies and techniques.  \n\nSetting realistic deadlines and creating a time management plan. \n Overcoming procrastination and managing distractions. \n Managing Interruptions and Distractions \n\nModule 4: Identifying common interruptions and distractions in the workplace.  \n\nImplementing strategies to minimize and effectively handle interruptions. \nDeveloping techniques to regain focus and maintain productivity. \n Delegating and Outsourcing Tasks \n\nDay 2:  \nModule 5: Recognizing tasks that can be delegated or outsourced.  \n\nUnderstanding the criteria for determining tasks that are suitable for delegation or outsourcing. \n Identifying tasks that are repetitive\, time-consuming\, or outside your core competency. \n Evaluating the potential benefits and risks associated with delegating or outsourcing specific tasks. \n\nModule 6: Effective Task and Project Planning  \n\n Breaking down projects into manageable tasks and creating action plans. \nUtilizing task management tools and software for planning and tracking progress. \nIncorporating flexibility and adaptability in task and project planning. \n\nModule 7: Prioritization Decision-Making  \n\n Making informed decisions on task prioritization based on organizational goals and deadlines. \n Applying techniques such as the Eisenhower Matrix or ABC Analysis. \nEvaluating trade-offs and considering the impact of task prioritization decisions. \n\nModule 8: Managing Work Overload and Stress  \n\n Recognizing signs of work overload and stress. \n Implementing stress management techniques and self-care practices. \nSeeking support and resources to manage work-related stress effectively. \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/multitasking-time-management-at-the-workplace/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260929
DTEND;VALUE=DATE:20261001
DTSTAMP:20260422T101229
CREATED:20260114T013045Z
LAST-MODIFIED:20260114T013045Z
UID:50754-1790640000-1790812799@uoa-academy.com
SUMMARY:Basic Mandarin for Workplace Communication (2 Days)
DESCRIPTION:Objectives  \nThis programme is designed to help participants develop basic Mandarin communication skills for workplace and daily interactions. It focuses on pronunciation\, tones\, simple sentence structures\, and commonly used Mandarin expressions. Using an easy\, interactive\, and practical approach\, participants will gain confidence to communicate in basic Mandarin with colleagues\, customers\, and social contacts. The programme supports continuous learning and application in real-life workplace situations.  \nTarget Audience  \n\n Employees with no or minimal Mandarin knowledge \n Frontline and customer-facing staff \n Administrative and support staff \n Professionals interacting with Mandarin-speaking colleagues or customers \n\nLearning Outcomes  \nBy the end of this program\, participants will be able to:  \n\n Pronounce Hanyu Pinyin and the four Mandarin intonations \n Use basic Mandarin greetings and daily expressions \n Conduct a simple self-introduction and address others appropriately \nCommunicate basic preferences and simple needs \n Use common Mandarin vocabulary related to numbers\, time\, money\, places\, and daily activities \n Apply basic Mandarin in simple workplace and social conversations\n\nCourse Outlines: Module 1: Mental Preparation & Motivation  \n\n Understanding the importance of Mandarin communication \nBuilding confidence and interest in learning Mandarin \n\nModule 2: Hanyu Pinyin & Pronunciation  \n\n Introduction to Hanyu Pinyin \n Correct pronunciation techniques \n\nModule 3: Four Intonations (Tones)  \n\n Understanding the four Mandarin tones \n Practising tone accuracy \n\nModule 4: Daily Greetings & Useful Expressions  \n\n Common greetings \n Frequently used daily expressions \n\nModule 5: Self-Introduction & Addressing People  \n\n Introducing oneself \n Proper ways to address people \n\nDay 2 – Practical Vocabulary & Workplace Conversations  \nModule 6: Basic Vocabulary for Daily & Workplace Use  \n\n Names of things and places \n Common nouns\, verbs\, adverbs\, and adjectives \n\nModule 7: Numbers\, Time & Money  \n\n Numbers and money value \n Time\, day\, week\, month\, and year \n\nModule 8: Simple Conversations & Preferences  \n\n Expressing likes and preferences \n Asking and answering simple questions \n\nModule 9: Practical Daily Situations  \n\n Basic shopping and bargaining \n Ordering food in restaurants \n\nModule 10: Practice & Reinforcement  \n\n Singing for pronunciation practice \n Simple conversation practice \n Short test and recap \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/basic-mandarin-for-workplace-communication-2-days-2/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
END:VCALENDAR