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BEGIN:VEVENT
DTSTART;VALUE=DATE:20260304
DTEND;VALUE=DATE:20260306
DTSTAMP:20260421T202605
CREATED:20251224T035210Z
LAST-MODIFIED:20260112T071509Z
UID:50453-1772582400-1772755199@uoa-academy.com
SUMMARY:Speak to Serve (Communication & Service) (2 Days)
DESCRIPTION:Objectives \nSpeak to Serve is an engaging and practical programme designed to help frontliners communicate clearly and confidently with guests and colleagues. Participants will discover how to express professionalism through speech and body language\, apply active listening\, and handle guest interactions gracefully. In the hospitality industry\, every word\, gesture\, and tone shapes the guest experience. This programme empowers frontliners to deliver service that reflects true hospitality excellence.  \nTarget Audience \n\n Front Office and Guest Service Staff \n Restaurant Hosts \n Food & Beverage Service Staff \n All frontline employees in the hospitality industry who interact directly with guests \n\nLearning Outcomes \n\n\n Recognise the role of effective communication in delivering superior guest experiences \nDemonstrate professional verbal and non-verbal communication skills in hospitality settings\nApply active listening and empathy to understand and respond to guest needs\nUse polite\, positive\, and service-oriented language in all interactions\nHandle guest concerns and complaints with empathy and confidence\n\nCourse Outlines \nDay 1  \nModule 1: The Power of First Impressions  \n\n First impressions are formed rapidly and often based on unconscious judgement \nFirst impressions influence opportunities\, career advancement\, and leadership perception \n First impressions shape brand perception\, brand recall\, and guest loyalty \nPointers for men and ladies to create a positive first impression \nActivity: Ice breaker\, lecture\, discussion \n\nModule 2: What is Courtesy?  \n\n Definition of courtesy \n Components of courtesy – AHCPR (Attentive\, Helpful\, Courteous\, Polite\, Respectful) \nActivity: Lecture and discussion \n\nModule 3: Understanding the Customer  \n\n Definition of a customer \n Anyone who walks through the door \n Anyone affected by the service you provide \n Types of customers \n Customer wants and needs \nActivity: Lecture and discussion \n\nModule 4: Verbal and Non-Verbal Communication  \n\n Verbal communication – definition \n Examples of verbal communication (conversation\, email\, telephone) ● Elements of verbal communication (tone\, pace\, fluency) \n Non-verbal communication – definition \n Body language (posture\, gestures\, movement) \n Eye contact \n Tone of voice (pitch\, inflection\, volume) \n Proxemics (use of space) \n How verbal and non-verbal communication work together \n Understanding message conflict and emotional cues \nActivity: Lecture\, demonstration\, role play \n\nModule 5: Key Courteous Behaviours for Customer Service  \n\n Presentable appearance \n Appropriate and accurate speech and action \n Tagging of message \n Genuineness of speech and action \n Volume and clarity of speech \n Modulation of tone \n Suitable gestures and correct posture \n Effective smile and maintenance of eye contact \n\nActive listening  \n\nTelephone Service: \n\n○ Prompt answering  \n○ Appropriate speech  \n○ Active listening  \nDay 2  \nModule 6: Application of Key Courteous Behaviours  \n\n Greeting customers \n Establishing eye contact and offering assistance \n Making service offers that can be delivered \n Handling protracted service and delays \n Referring customers to another service point \n Pointing out customer mistakes tactfully \n Apologising for mistakes \n Handling service breakdowns \n Saying “No” professionally \n Requesting identification \n Terminating contact appropriately \nActivity: Role plays \n\nModule 7: Application of Courteous Behaviours (Telephone Handling)  \n\n Picking up the receiver \n Holding the receiver correctly \n Answering calls professionally \n Transferring calls \n Requesting callers to wait \n Answering another person’s call \n Handling interruptions \n Closing the call \nActivity: Discussion and role play \n\nModule 8: Dealing with Difficult Customers  \n\n Understanding difficult customer behaviour \n Remaining calm and composed \n Managing situations within authority limits \nActivity: Role play and discussion \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/speak-to-serve-hospitality-communication-service-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260225
DTEND;VALUE=DATE:20260227
DTSTAMP:20260421T202605
CREATED:20251224T032003Z
LAST-MODIFIED:20260112T071445Z
UID:50451-1771977600-1772150399@uoa-academy.com
SUMMARY:Basic English at the Workplace – Level 2 (2 Days)
DESCRIPTION:Objectives \nThis programme is designed for employees with basic English knowledge who want to communicate more clearly and confidently at work. It focuses on improving sentence structure\, vocabulary\, and everyday workplace communication. Participants will practise speaking\, listening\, reading\, and basic writing skills commonly used in workplace situations. The programme supports participants in moving from basic understanding to more functional and confident workplace communication. \nTarget Audience \n\nEmployees with basic English proficiency\nStaff who can communicate in simple English but lack confidence\nEmployees who need to improve workplace communication skills\n\nLearning Outcomes \n\n\nCommunicate more clearly in common workplace situations\nUse correct sentence structures and expanded workplace vocabulary\nParticipate in basic work-related conversations and discussions\nWrite short and simple work-related messages and emails\n\n\nCourse Outlines \n\nDay 1  \nModule 1: Strengthening English Fundamentals  \n\n Reviewing basic grammar and sentence structure \n Expanding common workplace vocabulary \n Using correct tenses in daily work communication \n\nModule 2: Speaking Clearly and Confidently  \n\n Expressing ideas and opinions simply \n Asking questions and seeking clarification \n Improving pronunciation and clarity \n\nModule 3: Workplace Communication Skills  \n\n Communicating with colleagues and supervisors \n Handling simple telephone conversations \n Understanding and responding to instructions \n\nDay 2  \nModule 4: Writing for the Workplace  \n\n Writing simple emails and messages \n Using polite and professional language \n Avoiding common writing mistakes \n\nModule 5: Listening and Understanding at Work  \n\n Improving listening skills in meetings and discussions \nUnderstanding feedback and instructions \n Responding appropriately in conversations \n\nModule 6: Practical Communication Practice  \n\n Role-plays based on real workplace situations \n Guided speaking and writing exercises \n Practice with feedback and correction \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/basic-english-at-the-workplace-build-communication-confidence/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260225
DTEND;VALUE=DATE:20260227
DTSTAMP:20260421T202605
CREATED:20251224T031505Z
LAST-MODIFIED:20260122T034541Z
UID:50449-1771977600-1772150399@uoa-academy.com
SUMMARY:Delegation: The Art of Delegating Effectively (2 Days)
DESCRIPTION:Objectives \nThe “Delegation: The Art of Delegating Effectively” course is designed to help participants develop the skills and knowledge required to effectively delegate tasks and responsibilities in a professional setting. Delegation is a crucial skill for leaders and managers as it empowers team members\, improves productivity\, and fosters professional growth. Through interactive discussions\, practical exercises\, and case studies\, participants will learn the essential techniques and strategies for successful delegation.  \nTarget Audience \nThe “Delegation: The Art of Delegating Effectively” course is designed for managers\, supervisors\, team leaders\, entrepreneurs\, business owners\, project managers\, department heads\, team coordinators\, HR professionals\, emerging leaders\, and professionals transitioning to leadership roles\, who aim to enhance their delegation skills and effectively assign tasks and responsibilities in their respective roles and industries.  \nLearning Outcomes \n\n\n Understand the concept and importance of delegation in a professional setting. \nAssess tasks and determine their suitability for delegation based on team members’ skills and capabilities. \n Effectively communicate expectations\, instructions\, and guidelines for delegated tasks. \n Establish clear objectives\, deadlines\, and checkpoints for delegated tasks.\n\nCourse Outlines \nModule 1: Foundations of Workplace Conflict  \n\n Defining Workplace Conflict \n Types of Workplace Conflict (Interpersonal\, Intergroup\, Organizational) \nCauses of Conflict (Communication\, Personality\, Resources\, Values) \nImpact of Conflict (Productivity\, Morale\, Teamwork) \n\nModule 2: Understanding Conflict Styles  \n\n The Five Conflict Styles (Competing\, Collaborating\, Compromising\, Avoiding\, Accommodating) \n Thomas-Kilmann Conflict Mode Instrument (TKI) or similar assessment \nIdentifying your preferred and less preferred styles \n Analyzing the effectiveness of different styles in various situations \n\nModule 3: Communication Strategies for Conflict Resolution  \n\n Active Listening Techniques (Summarizing\, Reflecting\, Clarifying) \n Assertive Communication vs. Aggressive/Passive Communication \nNonverbal Communication (Body Language\, Tone of Voice) \n Communicating with Empathy and Respect \n\nModule 4: Problem-Solving and Negotiation  \n\n Identifying Shared Interests and Common Ground \n Brainstorming Solutions and Generating Options \n Win-Win Negotiation Strategies (Principled Negotiation) \n Building Consensus and Reaching Agreement \n\nDay 2:  \nModule 5: Emotional Intelligence in Conflict  \n\n Recognizing and Managing Emotions (Self-Awareness\, Self-Regulation) \nEmpathy and Perspective-Taking \n Building Rapport and Trust \n De-escalating Conflict Situations \n\nModule 6: Conflict Prevention Strategies  \n\n Creating a Positive and Supportive Workplace Culture \n Open Communication Channels and Feedback Mechanisms \nEarly Intervention and Conflict Detection \n Team Building and Conflict Resolution Training \n\nModule 7: Conflict Resolution Techniques  \n\n Mediation and Facilitation Skills \n Third-Party Intervention and Resolution Processes \n Formal and Informal Conflict Resolution Procedures \n Addressing Power Imbalances and Discrimination \n\nModule 8: Developing a Personal Action Plan  \n\n Identifying Areas for Personal Growth in Conflict Resolution \nSetting SMART Goals for Improvement \n Creating a Personal Conflict Resolution Toolkit \n Practicing Conflict Resolution Skills Through Role-Playing and Simulations \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/2-day-delegation-training-the-art-of-delegating-effectively/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260210
DTEND;VALUE=DATE:20260212
DTSTAMP:20260421T202605
CREATED:20251224T030930Z
LAST-MODIFIED:20260112T071400Z
UID:50447-1770681600-1770854399@uoa-academy.com
SUMMARY:Hazard Identification\, Risk Assessment and Risk Control (HIRARC)
DESCRIPTION:Objectives \nThe Hazard Identification\, Risk Assessment\, and Risk Control (HIRARC) Training Course is designed to equip participants with the essential knowledge and skills to systematically identify\, assess\, and control hazards in the workplace. The course is designed to instill a comprehensive understanding of HIRARC principles\, fostering a proactive safety culture within organizations.  \nTarget Audience \nThis training course is tailored for individuals across various industries\, including but not limited to safety officers\, supervisors\, managers\, and middle management that are involved in health and safety responsibilities. It caters to professionals seeking to enhance their proficiency in hazard identification\, risk assessment\, and risk control\, ultimately contributing to a safer working environment.  \nLearning Outcomes \n\n\n Thorough understanding of HIRARC methodology. \n Proficiency in identifying workplace hazards and conducting risk assessments. \nImplementation of practical risk control measures. \n Development of clear safety communication skills. \n Active contribution to robust safety management systems. \n Empowerment to minimize risks and foster a safer work environment. \n\n\nCourse Outlines \nDay 1:  \nModule 1: Introduction to HIRARC Principles  \n\n Overview and importance of Hazard Identification\, Risk Assessment\, and Risk Control. \n Principles of fostering a proactive safety culture. \n\nModule 2: HIRARC Methodology  \n\n In-depth exploration and practical application exercises. \n Case studies illustrating successful HIRARC implementation. \n\nModule 3: Target Audience and Industry Application  \n\n Identification of target audience and customization for diverse industries. \nPractical scenarios and discussions for industry-specific application. \n\nModule 4: Proficiency in Hazard Identification and Risk Assessment  \nTechniques for identifying workplace hazards.  \n\n Step-by-step guide to conducting effective risk assessments. \n\nDay 2:  \nModule 5: Practical Risk Control Measures  \n\n Implementation strategies and real-world simulations. \n Showcasing successful risk control practices through case studies. \n\nModule 6: Safety Communication Skills  \n\n Importance of clear safety communication. \n Developing effective communication strategies. \n\nModule 7: Contribution to Safety Management Systems  \n\n Active contribution to robust safety management systems. \n Integration of HIRARC principles into organizational safety frameworks. \n\nModule 8: Empowerment for a Safer Work Environment  \n\n Strategies for minimizing risks in the workplace. \n Fostering a culture of safety empowerment. \n\nPRICING:RM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/hirarc-training-hazard-identification-risk-control-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260210
DTEND;VALUE=DATE:20260212
DTSTAMP:20260421T202605
CREATED:20251224T030328Z
LAST-MODIFIED:20260112T071330Z
UID:50445-1770681600-1770854399@uoa-academy.com
SUMMARY:Halal Competency Training (2 Days)
DESCRIPTION:Objectives \nMalaysia is globally recognised as a halal hub\, yet many organisations still face gaps in halal governance\, operational compliance\, documentation\, and audit readiness. This 2-day Halal Competency programme equips participants with practical knowledge\, regulatory understanding\, and hands-on tools to implement and manage halal requirements in accordance with JAKIM guidelines\, MS standards\, and industry best practices.  \nThe programme goes beyond theory\, focusing on real workplace application\, common non-compliance issues\, and readiness for halal certification and audits.  \nTarget Audience \n\n Halal Committee Members \n Quality Assurance & Compliance Personnel \n Operations\, Procurement & Supply Chain Staff \n Food & Beverage\, Hospitality\, Logistics & Manufacturing Personnel \nManagement and Supervisors responsible for halal compliance \n\nLearning Outcomes \n\nUnderstand the halal ecosystem in Malaysia and the roles of JAKIM\, State Islamic Religious Departments (JAIN/JAIS)\, and certification bodies \n Interpret key Malaysian Halal Standards (MS) and halal certification requirements \nIdentify halal risks\, critical control points\, and non-compliance issues within operations \n Establish and maintain an effective Halal Assurance System (HAS) \nPrepare organisations for halal certification\, surveillance\, and audit processes \nApply halal principles confidently in daily operations\, procurement\, handling\, and documentation \n\nCourse Outlines \n\nDay 1 – Halal Fundamentals\, Standards & Regulatory Framework  \nModule 1: Introduction to Halal & Tayyiban (Malaysia Context)  \n\n Halal and Tayyiban concepts in Islam \n Common misconceptions about halal \n Halal as a business\, governance\, and reputation issue \nMalaysia’s positioning as a global halal hub \n\nModule 2: Malaysia Halal Ecosystem & Regulatory Bodies  \n\n Role of JAKIM\, JAIN/JAIS\, HDC\, and related agencies \nHalal certification flow in Malaysia \n Responsibilities of halal certificate holders \n Legal and reputational consequences of non-compliance \n\nModule 3: Overview of Malaysian Halal Standards (MS)  \n\n Introduction to key Malaysian Halal Standards \n MS 1500 – Food & Beverage \n MS 2400 – Halal Logistics \n MS 2200 – Cosmetics & Personal Care \n Applicability across different industries \n Understanding “shall” vs “should” requirements \n\nModule 4: Halal Control Points & Risk Areas  \n\n Halal Critical Control Points (HCCP) \n Raw materials\, ingredients\, and suppliers \n Cross-contamination risks \n Storage\, handling\, processing\, and transportation \n Case studies of halal breaches in Malaysia \n\nDay 2 – Halal Assurance System\, Documentation & Audit Readiness Module 5: Halal Assurance System (HAS)  \n\n Definition and importance of HAS \n Key components of HAS \n Halal policy \n Halal committee and assigned roles \n Internal halal control system \n Integrating halal requirements into SOPs and QMS \n\nModule 6: Documentation & Record Management  \n\n Mandatory halal documentation \n Supplier verification and traceability \n Halal declarations and supporting evidence \n Common documentation mistakes identified during audits \n\nModule 7: Halal Audit & Certification Readiness  \n\n JAKIM audit process and expectations \n Internal halal audit versus external audit \n Preparing staff for audit interviews \n Managing non-conformities and corrective actions \n\nModule 8: Practical Application & Case Simulation  \n\n Group discussion on halal issues in participants’ organisations \n Simple halal risk assessment exercise \n Best practices from Malaysian industries (F&B\, hospitality\, logistics\, manufacturing) \nAction planning to strengthen halal compliance at the workplace \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/2-day-halal-competency-training-jakim-ms-standards/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260210
DTEND;VALUE=DATE:20260211
DTSTAMP:20260421T202605
CREATED:20251224T025138Z
LAST-MODIFIED:20260112T071248Z
UID:50443-1770681600-1770767999@uoa-academy.com
SUMMARY:Mastering Microsoft PowerPoint & Presentation Skills (1 Day)
DESCRIPTION:Objectives \nThis programme is designed for professionals who already use Microsoft PowerPoint and want to elevate both their slide design and presentation delivery skills. It focuses on transforming content-heavy slides into clear\, visually compelling messages while strengthening presentation structure and audience engagement. Participants will learn how to design slides that support decision-making\, influence stakeholders\, and communicate ideas with impact. The programme also integrates practical presentation techniques to ensure slides and delivery work together effectively. By the end of the session\, participants will be able to present with greater clarity\, confidence\, and professionalism.  \nTarget Audience \n\nExecutives\, managers\, and team leaders \n Sales\, marketing\, and business development professionals \n Trainers\, presenters\, and subject matter experts \n Professionals who frequently present data\, proposals\, or reports \n\nLearning Outcomes \n\nDesign clear\, professional\, and visually consistent PowerPoint slides \nStructure presentations for clarity\, flow\, and decision-making \nUse advanced PowerPoint features to improve efficiency and design quality\nPresent ideas confidently and engage audiences effectively \nDeliver presentations that influence\, inform\, and persuade\n\nCourse Outlines \n\nModule 1: Structuring an Effective Presentation  \n\n Defining presentation objectives and key messages \nUnderstanding audience needs and expectations \n Building logical flow and structure for clarity \n\nModule 2: Advanced PowerPoint Slide Design  \n\n Applying visual hierarchy and clean layouts \n Effective use of fonts\, colours\, and spacing \n Simplifying content and avoiding slide overload \n\nModule 3: Professional Use of PowerPoint Tools  \n\n Using Slide Master for consistency \n Working with shapes\, icons\, images\, and alignment tools \nImproving efficiency and slide quality \n\nModule 4: Presenting Data and Key Messages Clearly  \n\nChoosing the right charts and visuals \n Highlighting insights and key takeaways \n Avoiding common data presentation mistake \n\nModule 5: Presentation Skills for Confident Delivery  \n\nVoice control\, posture\, and body language \n Engaging audiences and managing attention \n Handling questions and interruptions professionally \n\nPRICING: \n\nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/mastering-microsoft-powerpoint-presentation-skills-1-day/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260204
DTEND;VALUE=DATE:20260206
DTSTAMP:20260421T202605
CREATED:20251224T024059Z
LAST-MODIFIED:20251231T013915Z
UID:50438-1770163200-1770335999@uoa-academy.com
SUMMARY:Masuring ROI and Training Results
DESCRIPTION:Introduction \nTraining programs are vital for improving organizational performance\, but evaluating their effectiveness is a significant challenge. Historically\, training success has been measured through participant feedback and self-reported learning\, often collected via “smile-sheets.” While these methods are easy to use and tend to yield positive results\, they fail to measure the true impact of the training—specifically\, whether the learning is applied in the workplace and how it affects key business metrics. \n“How to Measure Training Results” introduces a systematic framework to address this gap. This methodology\, which spans five levels\, provides a comprehensive approach for evaluating training programs. It allows organizations to scrutinize success from every angle\, moving beyond simple participant satisfaction to assess the actual transfer of skills and the tangible impact on business goals\, helping decision-makers determine which programs are effective and how to improve them. \nWhy Is This Course Required \nEffective training evaluation is a critical challenge for many organizations\, leading to ineffective ROI calculations and difficulty justifying training budgets. Without a strategic approach to measurement\, learning and development teams struggle to prove the value of their programs\, which can result in missed opportunities and budget cuts. The Measuring ROI and Evaluating Training Effectiveness course provides a structured framework to tackle these issues. It teaches participants how to use ROI methodologies and optimize data collection to createsystems that deliver measurable results. This empowers professionals to better calculate financial gains\, align training with business goals\, and improve the overall efficiency of their learning functions. \n\nWho Should Attend? \n\n\nDirector of Learning and Development\nLearning and Development Manager\nTraining Manager\nDirector of Human Resources\nHuman Resource Manager\nDirectors of Human Capital\nTraining Executives\nTrainers\n\nCourse Outline  \n\nDay 1 \nGetting Started \n\n\nIntroduction \n\n\nAdministrative details \n\n\nWorkshop objectives \n\n\nCourse contents \n\n\nModule 1: The Need for and Benefits of Measurement and Evaluation of Training Outcome \n\n\nThe need for measurement and evaluation \n\n\nCase study \n\n\nThe training cycle \n\n\nThe learning pathway \n\n\nCreating a result-based training culture \n\n\nA framework for evaluation with six types of measures \n\n\nModule 2: The ROI Model and Process \n\n\nOverview of the ROI Model and Process \n\n\nDefining ROI and Benefits Cost Ratio \n\n\nDeciding which of the five levels is right for your training evaluation \n\n\nExercise \n\n\nModule 3: Step 1 – Developing Training Objectives: The Basis for Measurement \n\n\nHow specific objectives at each level contribute to ROI \n\n\nLinking training objectives to organizational objectives \n\n\nDeveloping objectives at each level \n\n\nCase study \n\n\nExercise \n\n\nModule 4: Step 2 – Developing Evaluation Plans and Baseline Data \n\n\nTypes of measure \n\n\nClarify the purpose of evaluation initiative \n\n\nApproaches to collecting baseline data \n\n\nFactors to consider when developing an evaluation strategy \n\n\nExercise: Developing evaluation plans and strategy \n\n\n\nDay 2 \nModule 5: Step 3 – Collecting Data During Training for Level 1 and 2 Measurement \n\n\nLevel 1: Measuring Reaction and Satisfaction \n\n\nMethods of Level 1 data collection \n\n\nLevel 1 Target areas: How \n\n\nExercise \n\n\nLevel 2: Measuring Learning \n\n\nMeasuring learning with less structured activities \n\n\nExercise \n\n\nModule 6: Step 4 – Collecting Data After Training for Level 3 and 4 \n\n\nBest methods of collecting follow-up data \n\n\nFinding the most reliable data sources \n\n\nTypes of questions to ask in any follow-up evaluation \n\n\nMethods improving response rate to questionnaires \n\n\nExercise: Data collection \n\n\nModule 7: Step 5 – Converting Data to Monetary Values \n\n\nSorting out hard and soft data \n\n\nMethods for converting data to monetary values \n\n\nSelection of the method to convert data \n\n\nAddress credibility issue \n\n\nAsking the right questions \n\n\nConverting a unit of value \n\n\nModule 8: Step 6 – Identifying Cost of Training \n\n\nImportance of cost in determining ROI \n\n\nAll costs and Loaded costs \n\n\nCategories of costs \n\n\nCost accumulation and estimation \n\n\nCost Classification Index \n\n\nExercise: Determine training cost \n\n\nModule 9: Step 7 – Calculating ROI on Training – Level 5 \n\n\nCalculating the Benefits-Cost Ratio and ROI \n\n\nThe Guiding principle \n\n\nPotential magnitude of an ROI for target population \n\n\nRational approach to ROI \n\n\nROI comparisons \n\n\nExercise: Calculate ROI \n\n\nModule 10: Step 9 – Identify Intangible Benefits \n\n\nWhy intangible benefits are important \n\n\nCommon intangible variables \n\n\nIdentify intangible benefits \n\n\nExercise \n\n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/masuring-roi-and-training-results/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260204
DTEND;VALUE=DATE:20260206
DTSTAMP:20260421T202605
CREATED:20251224T022108Z
LAST-MODIFIED:20260112T071201Z
UID:50436-1770163200-1770335999@uoa-academy.com
SUMMARY:Improving Confidence and Mastering Emotional Intelligence (2 Days)
DESCRIPTION:Objectives \nThe objective of the Handling Customer Complaints training program is to provide participants with a comprehensive understanding of the skills and knowledge necessary to effectively handle customer complaints and improve customer satisfaction. In today’s highly competitive business environment\, it is crucial for organizations to have a solid approach to managing customer complaints. Effective handling of customer complaints can help to prevent the loss of business\, maintain customer loyalty\, and even enhance the reputation of an organization.  \nTarget Audience \nExecutives and Senior Executives across industries who:  \n\n Want to project stronger authority and credibility in their roles. \n Seek to balance logic with emotional intelligence in decision-making. \nNeed to enhance resilience\, composure\, and communication in high-pressure contexts. \n Desire to strengthen their people-leadership and influence skills. \n\nLearning Outcomes \nProject executive confidence through mindset\, body language\, and communication.  \n\nIdentify and regulate emotional triggers for improved self-control. \n Apply resilience techniques to thrive in high-stakes leadership challenges. \nMaster the five domains of emotional intelligence and apply them at work. \nStrengthen empathy and active listening to build trust and influence. \nHandle conflict and tough conversations with composure and fairness. \nLead authentically\, aligning personal values with organizational culture. \n\nCourse Outlines \nDay 1 : Building Confidence and Personal Mastery  \nModule 1: The Psychology of Confidence  \n\nConcepts: \n\n○ Growth vs. fixed mindset and how it shapes confidence.  \n○ Reframing failure as feedback and learning.  \n○ Recognizing internal “saboteurs” (self-doubt\, imposter syndrome).  \n\nEngaging Activity: Confidence Mapping – Participants list 3 personal “power moments” where they overcame challenges and reframe one recent setback into a learning opportunity. \nElaboration: Leaders see confidence not as arrogance but as grounded belief in capability\, built through mindset and intentional practice. \n\nModule 2: Executive Presence and Influence  \n\nConcepts: \n\n○ The three pillars of presence: Appearance\, Behavior\, Communication. ○ The science of body language\, voice projection\, and eye contact.  \n○ The art of storytelling for impact.  \n\nEngaging Activity: Executive Presence Drill – Deliver a 2-minute presentation with peer scoring on credibility\, clarity\, and presence. \nElaboration: Presence is the outer layer of confidence that convinces others to trust in a leader’s competence and direction. \n\nModule 3: Self-Awareness and Emotional Triggers  \n\nConcepts: \n\n○ Johari Window: expanding “open self” through feedback.  \n○ The role of emotional triggers in decision-making.  \n○ Distinguishing between reaction and response.  \n\nEngaging Activity: Hot Buttons Mapping – Participants identify personal triggers (e.g.\, criticism\, resistance\, time pressure) and create strategies to respond effectively. \nElaboration: Self-awareness is the compass of leadership\, helping executives act consciously rather than react emotionally. \n\nModule 4: Building Resilience Under Pressure  \n\nConcepts: \n\n○ Stress as a leadership reality – healthy vs. toxic stress.  \n○ Mindfulness and grounding strategies (breathing\, visualization\, reframing). ○ Developing adaptability in times of change.  \n\nEngaging Activity: Crisis Simulation – Teams handle a sudden crisis (e.g.\, major client loss\, media scandal\, operational breakdown) with limited time. \nElaboration: Resilience transforms challenges into opportunities\, enabling leaders to maintain calm and inspire confidence in turbulent times. \n\nDay 2 – Mastering Emotional Intelligence in Leadership  \nModule 5: Foundations of Emotional Intelligence  \n\nConcepts: \n\n○ Daniel Goleman’s 5 domains: Self-awareness\, Self-regulation\, Motivation\, Empathy\, Social skills.  \n○ How EI correlates with leadership effectiveness and business performance. ○ Emotional vs. rational decision-making.  \n\nEngaging Activity: EI Self-Assessment – Participants complete a diagnostic tool and discuss findings in small groups. \nElaboration: Leaders recognize EI as a measurable and trainable skill that fuels sustainable leadership success. \n\nModule 6: Empathy\, Communication\, and Conflict Management  \n\nConcepts: \n\n○ Empathy as a leadership advantage.  \n○ Levels of listening: cosmetic\, conversational\, active\, and empathetic. ○ Using EI to resolve conflicts constructively.  \n\nEngaging Activity: Conflict Role-Plays – Participants practice handling tough conversations (e.g.\, poor performance feedback\, team conflict\, client pushback). \nElaboration: Empathy builds trust and fairness\, ensuring leaders are respected even when making tough calls. \n\nModule 7: Leading with Authentic Confidence and EI  \n\nConcepts: \n\n○ Authentic leadership: aligning values with actions.  \n○ Balancing confidence with humility.  \n○ Inspiring and motivating teams through EI.  \n\nEngaging Activity: Leadership Challenge Game – Teams face a simulated boardroom dilemma requiring strategy\, empathy\, and influence. \nElaboration: Authentic leaders who combine confidence with emotional intelligence inspire loyalty\, foster collaboration\, and achieve long-term impact. \n\nClosing Session – Integration and Action Planning  \n\nActivity: My Confidence&EI Leadership Pledge – Each participant writes down 3 behaviors they will commit to practicing in the next 30 days. \nPeer Coaching: Share commitments with a partner for accountability. \nFacilitator Wrap-Up: Reinforce that confidence and EI are continuous practices that grow stronger with self-reflection and application. \n\nPRICING:RM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/improving-confidence-emotional-intelligence-2-day-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260204
DTEND;VALUE=DATE:20260206
DTSTAMP:20260421T202605
CREATED:20251224T020825Z
LAST-MODIFIED:20260112T072040Z
UID:50434-1770163200-1770335999@uoa-academy.com
SUMMARY:Handling Customer Complaints  (2 Days)
DESCRIPTION:Objectives \nThe objective of the Handling Customer Complaints training program is to provide participants with a comprehensive understanding of the skills and knowledge necessary to effectively handle customer complaints and improve customer satisfaction. In today’s highly competitive business environment\, it is crucial for organizations to have a solid approach to managing customer complaints. Effective handling of customer complaints can help to prevent the loss of business\, maintain customer loyalty\, and even enhance the reputation of an organization. \nTarget Audience \nThe target audience for the Handling Customer Complaints training program includescustomer service representatives\, front-line employees\, managers\, and anyone whointeracts with customers in a business setting. \nLearning Outcomes \n\n Communicate effectively with customers using active listening techniques \nIdentify root causes of customer complaints and use problem-solving\, negotiation\, and empathy to resolve them \n Manage personal emotions and respond professionally in challenging situations \nIdentify patterns and trends in customer complaints and make recommendations for service improvement. \n\nCourse Outlines \nDay 1:  \nModule 1: Introduction to Customer Complaints  \n\n The importance of effective complaint handling \n Types of customer complaints \n Understanding customer needs and expectations \n The cost of poor complaint handling \n\nModule 2: Active Listening Techniques  \n\n Importance of active listening in customer interactions \nPractical strategies for attentive and empathetic listening \nEnhancing communication through effective listening skills \n\nModule 3: Effective Communication Skills  \n\n Verbal and nonverbal communication techniques \n Active listening skills \n Asking effective questions \n Using empathy to build rapport \n\nModule 4: Managing Emotions  \n\n Understanding and managing personal emotions \n Strategies for staying calm and professional \n Dealing with angry or upset customers \n Avoiding escalation \n\nDay 2:  \nModule 5: Time management  \n\n Prioritizing complaints \n Setting realistic expectations with customers \n Managing time effectively \n Resolving complaints within an appropriate time frame \n\nModule 6: Professional Response in Challenging Situations  \n\nStrategies for maintaining professionalism in difficult scenarios \nDe-escalation techniques for defusing tense customer interactions \nCase studies on effective responses to challenging complaints \n\nModule 7: Complaint Resolution Techniques  \n\n Root cause analysis \n Problem-solving techniques \n Negotiation and conflict resolution \n Using empathy to address emotional complaints \n\nModule 8: Documentation and Follow-up  \n\n The importance of accurate documentation \n Following up with customers \n Identifying opportunities for improvement \n Preventing future complaints \n\nPRICING:RM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/2-day-training-effective-customer-complaint-handling/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260129
DTEND;VALUE=DATE:20260131
DTSTAMP:20260421T202605
CREATED:20251224T014030Z
LAST-MODIFIED:20260122T025820Z
UID:50428-1769644800-1769817599@uoa-academy.com
SUMMARY:Managing Effective Teams: Building Collaboration\, Trust\, and Accountability at Work (2 Days)
DESCRIPTION:Objectives \nThis 2-day in-person training equips managers and team leaders with the core competencies to lead high-performing teams in today’s dynamic workplace. Focused on Malaysian organisational realities\, the course addresses communication gaps\, role clarity\, conflict resolution\, motivation strategies\, and alignment to shared goals. Participants will gain practical frameworks to improve team effectiveness\, foster trust\, and manage team dynamics with confidence \nTarget Audience \n\nTeam leaders\, supervisors\, middle managers\, and functional heads responsible formanaging team performance\, cohesion\, and workplace collaboration.\n\nLearning Outcomes \nBy the end of this programme\, participants will be able to:  \n\n Identify the key elements of effective teams and assess current team dynamics\n Apply communication strategies that improve trust\, alignment\, and performance\nManage team conflict and resolve misunderstandings constructively\nUse motivation and delegation techniques to drive accountability and ownership\nImplement team action plans to enhance collaboration and team culture\n\nCourse Outlines \nDay 1: Building Strong Team Foundations & Trust  \nModule 1: Foundations of High-Performance Teams  \n\n Define team effectiveness using models (e.g.\, Tuckman\, Lencioni) \nDiagnose strengths and weaknesses in current teams \nStages of team development \n Characteristics of dysfunctional teams \n\nModule 2: Communication and Role Clarity  \n\n Improve team communication through clarity and feedback \nAlign roles\, goals\, and expectations \n Communication styles \n Role alignment tools \n\nModule 3: Building Trust and Psychological Safety  \n\n Recognise barriers to trust in teams \n Apply behaviours that foster open\, supportive environments \nTrust behaviour \n Safe-to-speak cultures \n\nDay 2: Managing Conflict\, Accountability & Team Culture  \nModule 4: Conflict Management and Constructive Tension  \n\n Identify common sources of team conflict \n Use structured conversations to resolve tension \n Types of conflict (task vs relationship) \n Conflict resolution tools \n\nModule 5: Motivation and Accountability  \n\n Use intrinsic and extrinsic motivation techniques \n Reinforce team accountability without micromanaging \n Motivation styles \n Performance feedback loops \n\nModule 6: Leading Team Culture and Next Steps  \n\n Embed positive norms and rituals into team life \n Develop a team improvement action plan \n Culture shaping tools \n Continuous improvement practices \n\nTraining Methodology  \nThis programme is delivered through case studies and real-life workplace scenarios supported by group discussions and interactive mapping exercises. Participants engage in role plays and communication simulations to practise team leadership skills in realistic situations. Self and team diagnostic tools are used to increase awareness of team dynamics. Learning is reinforced through action planning and peer coaching to ensure practical application at the workplace.  \nPRICING:RM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/2-day-training-managing-effective-teams-building-trust/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260129
DTEND;VALUE=DATE:20260130
DTSTAMP:20260421T202605
CREATED:20251224T015639Z
LAST-MODIFIED:20251231T013837Z
UID:50432-1769644800-1769731199@uoa-academy.com
SUMMARY:Basic English at the Workplace – Level 1  (1 Day)
DESCRIPTION:Objectives \nThis programme is designed for employees with limited English proficiency who need basic communication skills for the workplace. It focuses on building confidence in using simple English for daily work interactions. Participants will be introduced to common workplace vocabulary\, basic sentence structures\, and everyday communication scenarios. The programme provides a supportive learning environment to encourage participation and gradual improvement. It serves as a foundation for effective workplace communication. \nTarget Audience \n\nEntry-level employees \nSupport staff \nEmployees with minimal or basic English proficiency \nStaff who require basic English for daily work communication\n\n\nLearning Outcomes \n\n\n Use simple English words and phrases in the workplace \n Introduce themselves and communicate basic information \n Understand and respond to simple instructions and questions \n Communicate politely with colleagues and supervisors\n\nCourse Outline (1 Day)  \nModule 1: Introduction to Workplace English  \n\n Importance of English at work \n Common workplace words and phrases \n Basic greetings and introductions \n\nModule 2: Basic Sentence Structure  \n\n Simple sentence formation \n Present tense for daily work activities \n Asking and answering simple questions \n\nModule 3: Everyday Workplace Communication  \n\n Communicating needs and requests \n Giving and receiving simple instructions \n Telephone and face-to-face basics \n\nModule 4: Workplace Etiquette & Practice  \n\n Polite expressions and tone \n Common workplace situations \n Guided practice and role-play \n\nTraining Methodology  \nThis programme uses interactive activities\, guided practice\, simple role-plays\, and group exercises to build confidence in basic English usage. Learning focuses on practical workplace situations with continuous trainer support to encourage participation and improvement.  \nPRICING:RM 1\,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/basic-english-at-the-workplace-level-1-1-day-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260128
DTEND;VALUE=DATE:20260330
DTSTAMP:20260421T202605
CREATED:20251224T015004Z
LAST-MODIFIED:20260112T072003Z
UID:50430-1769558400-1774828799@uoa-academy.com
SUMMARY:Managing Expectation & Stress Management  (2 Days)
DESCRIPTION:Objectives \nThe “Managing Expectations & Stress Management” course is designed to equip participants with the skills to effectively manage expectations and navigate stress in both professional and personal contexts. The primary objectives include providing insights into expectation management strategies\, offering practical stress management techniques\, and fostering resilience in challenging situations. \nTarget Audience \nThis course is tailored for executives\, senior managers\, and individuals in leadership roles who aim to enhance their ability to manage expectations and stress effectively. It is suitable  for anyone seeking practical tools and strategies to navigate high-pressure situations\, improve performance\, and foster a positive work-life balance. \nLearning Outcomes \n\nCommunicate expectations clearly to minimize conflicts.\nLearn practical and effective stress management techniques.\nFoster resilience in facing challenging situations.\nDevelop skills to navigate challenging situations with composure.\nGain a deep understanding of effective management contributing to overall well-being.\n\nCourse Outlines \nDay 1:  \nModule 1: Introduction to Expectation Management  \n\n Overview of the course objectives. \n Importance of effective expectation management in professional and personal contexts. \n\nModule 2: Strategies for Clear Communication of Expectations  \n\n Techniques for communicating expectations clearly. \n Minimizing conflicts through effective communication. \n\nModule 3: Practical Stress Management Techniques  \n\n Introduction to stress management principles. \n Learning and applying practical techniques for stress reduction. \n\nModule 4: Building Resilience  \n\n Understanding resilience in the face of challenges. \n Strategies for fostering resilience in both professional and personal aspects. \n\nDay 2:  \nModule 5: Navigating Challenging Situations with Composure  \n\n Developing skills to navigate high-pressure situations. \n Maintaining composure and effectiveness in challenging environments. \n\nModule 6: Work-Life Balance  \n\n Importance of work-life balance. \n Strategies for achieving and maintaining a positive work-life balance. \n\nModule 7: Overall Well-being and Professional Success  \n\n Connecting effective expectation management and stress reduction to overall well-being. \n Building skills for professional success through effective stress and expectation management. \n\nModule 8: Group Activities and Discussions  \n\n Engaging in group activities to reinforce learning. \n Discussions on challenges and solutions in managing expectations and stress. \n\nPRICING:RM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/2-day-training-managing-expectations-stress-management/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260127
DTEND;VALUE=DATE:20260129
DTSTAMP:20260421T202605
CREATED:20251224T013438Z
LAST-MODIFIED:20260122T030006Z
UID:50426-1769472000-1769644799@uoa-academy.com
SUMMARY:Generative AI Masterclass: From Productivity to Creativity (2 Days)
DESCRIPTION:Objectives \nThis 2-day program is designed to provide a deep understanding and practical skills in using Generative AI (Gen AI). Day 1 focuses on mastering text-based AI tools (like ChatGPT etc) for office automation\, productivity\, and idea generation. Day 2 focuses on creative AI applications\, including image generation (AI Text-to-Image)\, “AI stock photo” production\, and exploring AI for audio and video. The goal is for participants to strategically integrate Gen AI into their daily tasks.  \nTarget Audience \n\n Entrepreneurs & Business Owners \n Marketing\, Sales\, and Social Media Staff \n Administrative Officers\, Executives\, & Human Resources (HR) \n Content Creators\, Freelancers\, and Designers \n Individuals seeking to boost productivity using AI \n\nLearning Outcomes \nBy the end of this programme\, participants will be able to:  \n\n Master advanced prompt engineering techniques for specific\, high-quality results. \nAutomate complex office tasks (drafting reports\, simple data analysis\, email management). \n Build a marketing strategy and content calendar using ChatGPT. \n Generate high-quality images\, visuals\, and “AI stock photos” for commercial/business use.  Explore the use of AI to generate audio (music/songs) and simple video animations. \nDevelop a simple marketing campaign plan using a combination of AI Text and AI Images. \n Understand the ethical and copyright implications of using Gen AI \n\nCourse Outlines \nDay 1: Mastering AI Fundamentals & Text Productivity  \nModule 1: Deep Dive into Generative AI  \n\n What is Generative AI vs Traditional AI \n How AI Works (Basic LLM Concepts) \n The AI Tool Ecosystem (ChatGPT\, Gemini\, Midjourney\, etc.) \nPotential vs Risk: Basic Ethics of AI Use \n\nModule 2: Prompt Engineering Masterclass  \n\n The Effective Prompt Formula (Role\, Task\, Context\, Format) \nHow to “train” ChatGPT: Custom Instructions \n Avoiding common mistakes (AI Hallucinations) \n\nModule 3: AI for Office Productivity & Administration  \n\n Email Automation: Writing drafts\, follow-ups \n Drafting Documents: Reports\, meeting minutes\, proposals \nSummarizing long documents \n Analysing customer feedback \n\nModule 4: AI for Strategy & Content Marketing  \n\n Brainstorming business plans & marketing ideas \n Generating a Content Calendar (TikTok\, IG\, Facebook) \nWriting Copywriting (AIDA\, PAS Formula) \n SWOT Analysis using AI \n\nDay 2: Generating Creative Media & Advanced Applications  \nModule 5: AI Text-to-Image Masterclass  \n\n Introduction to tools (Midjourney\, DALL-E 3\, Ideogram\, etc.) \n Anatomy of an image prompt (Subject\, Style\, Composition\, Lighting) \nGenerating photorealistic images vs illustrations \n\nModule 6: AI for Stock Photos & Marketing Assets  \n\n Techniques for generating “AI Stock Photos” for commercial use \n Generating creative assets (Logos\, Icons\, Backgrounds) \n Character Consistency (Basics) \n Ethics & Copyright of AI Images \n\nModule 7: Exploring Creative AI (Audio & Video)  \n\n Demo: Generating music/songs using AI (e.g.\, Suno AI) \n Demo: Creating simple Video Animations using AI \n Demo: AI for Voiceover & Voice Cloning (Basics) \n\nModule 8: Integrated Project & Workflow Integration  \n\n Combining AI Text + AI Image \n Developing a personal AI workflow \n Limitations & Future of AI \n\nTraining Methodology  \nThis programme combines live demonstrations of AI tools with guided hands-on practice to ensure practical application. Participants work on integrated exercises using text and image-based AI tools across real workplace scenarios. Learning is reinforced through relevant case studies and applied projects. Feedback is provided throughout to support confident and effective use of Generative AI at work.  \nPRICING:RM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/level-3-generative-ai-masterclass-2-day-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260121
DTEND;VALUE=DATE:20260223
DTSTAMP:20260421T202605
CREATED:20251224T011521Z
LAST-MODIFIED:20251231T013540Z
UID:50424-1768953600-1771804799@uoa-academy.com
SUMMARY:Smart Office Management & Administration  (2 Days)
DESCRIPTION:Objectives Modern office professionals are required to manage increasing workloads\, evolving technologies\, and complex stakeholder expectations while maintaining professionalism and efficiency. This programme provides a structured and practical approach to office management and administrative excellence in today’s workplace. It addresses organisation\, time and task management\, communication\, and working effectively with superiors. The programme also introduces practical tools and techniques to improve daily work routines and personal effectiveness. Participants will gain clarity\, structure\, and confidence in managing their administrative responsibilities in a professional office environment.Target Audience ● Administrative Professionals● Office Managers and Executive Assistants● Personal Assistants and Secretaries● Clerical and Support Staff● Employees involved in office coordination and administrative functionsLearning Outcomes By the end of this programme\, participants will be able to:● Apply structured approaches to organise office work and administrative responsibilities● Manage time\, tasks\, and priorities more effectively in a dynamic work environment● Demonstrate professional communication and workplace etiquette● Work more effectively with superiors and internal stakeholders● Utilise practical tools and techniques to improve daily work routines and efficiencyCourse Outlines Module 1: Introduction to Modern Office Administration● The evolving role of office and administrative professionals● Getting organised in a fast-paced work environment● Adapting to IR 4.0\, digitalisation\, and AI in office administration● Understanding expectations of a modern administrative roleModule 2: Managing Time & Work Priorities● Managing personal time and coordinating schedules● Keeping others on track and maintaining timelines● Prioritisation using urgency vs importance● SMART planning and goal-setting for administrative tasksModule 3: Managing Tasks\, Managing Self● Applying the 80:20 principle at work● Understanding effectiveness vs efficiency● Professional grooming and workplace presence● Organising meetings and meeting etiquette● Office ethics with internal and external stakeholdersModule 4: Interpersonal Communication in the Workplace● Verbal and non-verbal communication skills● Understanding body language and workplace signals● Personal image and professional impression● Building internal networks and professional relationshipsDay 2: WORKING SMARTER & BUILDING PROFESSIONAL PARTNERSHIPSModule 5: Managing Expectations of Superiors● Understanding different leadership styles● Identifying your superior’s working preferences● Balancing superior expectations with organisational policies● Managing upward communication professionallyModule 6: The Team of Two – Partnering with Your Boss● Building effective working relationships with superiors● Compatibility vs chemistry in working styles● Influencing and convincing skills at work● Supporting decision-making and executionModule 7: Tools & Techniques to Organise Work Routine● Idea management through mind charting● Planning work using activity vs timeline matrix● Visual control and work monitoring● Work alignment and follow-up techniques● Managing updates and progress trackingModule 8: Wrap-Up & Moving Forward● Consolidation of key learning points● Identifying improvement areas in daily work routines● Translating learning into practical workplace actions● Personal action planning for continuous improvementTraining MethodologyThis programme uses an interactive and practical learning approach\, combining guided discussions\, workplace scenarios\, hands-on exercises\, and individual reflection. Participants practise applying tools and techniques through real administrative situations to improve organisation\, communication\, and work efficiency. The focus is on immediate workplace application to ensure learning translates into improved performance and professionalism. \nPRICING:RM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/level-3-smart-office-management-administration-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260121
DTEND;VALUE=DATE:20260123
DTSTAMP:20260421T202605
CREATED:20251224T010625Z
LAST-MODIFIED:20251231T013521Z
UID:50406-1768953600-1769126399@uoa-academy.com
SUMMARY:Frontline Excellence: Delivering Service with  Confidence & Impact (2 Days)
DESCRIPTION:Objectives In today’s competitive service environment\, frontline professionals play a critical role in shaping customer perception and organisational reputation. This programme provides a structured framework for understanding the dynamics of modern customer interactions and the expectations placed on frontline roles. It addresses the realities of high-volume\, high-pressure service settings while reinforcing the importance of professionalism and consistency. Through practical scenarios and guided learning\, participants explore how everyday interactions influence customer confidence and brand credibility. The programme serves as a platform to strengthen frontline capability and support sustainable service excellence across the organisation. Target Audience ● Frontline Staff ● Customer Service Representatives ● Hospitality & Service Teams ● Call Centre & Contact Centre Agents ● Sales Assistants & Customer-Facing Roles Learning Outcomes By the end of this programme\, participants will be able to: ● Build confidence in handling customer interactions professionally ● Understand the shift from transactional service to experiential service ● Learn to anticipate customer needs and manage emotions effectively ● Apply structured recovery techniques to turn service failures into loyalty ● Deliver consistent service excellence aligned with organisational values Course Outlines Day 1: BUILDING CONFIDENCE & SERVICE FOUNDATION Module 1: The Role of Frontliners as Brand Ambassadors ● Understanding how frontline behaviour shapes brand perception ● Moving from “task-based service” to “experience ownership” ● The frontline impact on loyalty\, reputation\, and trustModule 2: Confidence in Customer Interaction ● Building self-confidence in face-to-face and verbal interactions ● Managing first impressions and professional presence ● Staying composed under pressure Module 3: Understanding Customer Behaviour & Emotions ● Why customers react the way they do ● Identifying emotional triggers in service situations ● Adapting responses based on customer mood and expectations Module 4: Communication Skills for Service Excellence ● Active listening and questioning techniques ● Managing tone\, body language\, and clarity ● Handling misunderstandings without escalating conflict Day 2: HANDLING CHALLENGES & CREATING IMPACT Module 5: Managing Difficult Customers with Professionalism ● Staying calm when customers are upset or demanding ● De-escalation techniques for tense situations ● Setting boundaries while remaining service-oriented Module 6: Anticipation & Proactive Service Behaviours ● Spotting early signs of dissatisfaction ● Anticipating needs before customers ask ● Reducing complaints through proactive actions Module 7: Service Recovery & Problem Resolution ● Handling complaints systematically ● Taking ownership of service breakdowns ● Restoring customer confidence after service failure Module 8: Consistency\, Impact & Personal Action Plan ● Delivering consistent service standards daily ● Aligning service behaviour with organisational values ● Creating a personal frontline excellence action plan Training Methodology This programme uses an interactive and experiential learning approach\, combining facilitated discussions\, role-plays\, and real-life frontline scenarios. Participants practise practical communication\, service handling\, and recovery techniques through hands-on activities\, group exercises\, and guided reflection. The focus is on real workplace application\, enabling participants to build confidence\, manage challenging customer situations\, and deliver consistent service excellence with immediate impact. \nPRICING:RM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/2-day-frontline-excellence-service-with-confidence/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20251203
DTEND;VALUE=DATE:20251204
DTSTAMP:20260421T202605
CREATED:20251013T015116Z
LAST-MODIFIED:20251013T020917Z
UID:49352-1764720000-1764806399@uoa-academy.com
SUMMARY:Drive in to the ChatGPT & AI Tools For Workplace  (1 Days)
DESCRIPTION:ObjectivesThe objective of this training is to equip participants with practical knowledge and skills to effectively utilize ChatGPT and AI tools in the workplace. This program will empower individuals to enhance productivity\, streamline tasks\, and improve decision-making by leveraging AI capabilities. Participants will learn ethical considerations\, best practices\, and creative applications to maximize the value of AI tools in their professional environment.Target AudienceThis training is designed for professionals\, team leaders\, and organizations seeking to integrate ChatGPT and AI tools into their workflows. It is ideal for individuals looking to enhance productivity\, automate routine tasks\, and innovate in their roles by leveraging AI capabilities effectively and ethically. \nLearning Outcomes● Gain a practical understanding of ChatGPT and AI tools and their potential applications in the workplace.● Learn how to use AI for automating tasks\, improving efficiency\, and enhancing productivity.● Develop skills to effectively communicate and collaborate with AI systems.● Understand ethical considerations and best practices for using AI responsibly in the workplace.● Explore creative uses of AI tools for problem-solving\, decision-making\, and innovation in various job roles.Course Outlines:Day 1:Module 1: Introduction to AI and ChatGPT in the Workplace● Understanding AI technologies and their impact on the workplace.● Exploring the capabilities and limitations of ChatGPT and AI tools.● Identifying key areas in the workplace where AI can be applied effectively.Module 2: Leveraging AI for Task Automation and Efficiency● Automating routine tasks such as data entry\, scheduling\, and email responses.● Streamlining workflows and enhancing team collaboration with AI tools.● Utilizing AI for content generation\, reports\, and summarization to save time.Module 3: Ethical Considerations and Best Practices in AI Usage● Understanding the ethical implications of using AI tools in the workplace.● Ensuring transparency\, fairness\, and privacy when using AI systems.● Implementing best practices for responsible and effective AI tool usage.Module 4: Innovative Applications of AI for Decision-Making and Problem-Solving● Using AI for data analysis\, insights\, and improving decision-making.● Leveraging AI tools for creative problem-solving and brainstorming.● Exploring case studies and real-world examples of successful AI integration in the workplace. \nPRICING:RM 1\,500.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that  amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,including cancellation of the workshop if warranted by circumstances beyond its control.\n     \n  \n 
URL:https://uoa-academy.com/events/1-day-training-chatgpt-ai-tools-for-the-workplace/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20251203
DTEND;VALUE=DATE:20251204
DTSTAMP:20260421T202605
CREATED:20251013T022532Z
LAST-MODIFIED:20251110T033209Z
UID:49358-1764720000-1764806399@uoa-academy.com
SUMMARY:LEVEL 3: Microsoft PowerPoint (Advanced)  (1 days)
DESCRIPTION:ObjectivesThe “LEVEL 3: Microsoft PowerPoint (Advanced)” course is designed to elevate participants’ proficiency in Microsoft PowerPoint to an advanced level. The primary objectives includemastering intricate features\, enhancing design capabilities\, and leveraging automation tools to create sophisticated and visually compelling presentations. The course is designed toempower participants with the advanced skills needed to produce impactful presentations for diverse professional settings. \nTarget AudienceThis course is tailored for individuals with an intermediate understanding of Microsoft PowerPoint looking to advance their skills. It is suitable for senior managers\, executives\, andmiddle management seeking to create polished and impactful presentations. The content caters to those in various industries where advanced presentation skills are essential foreffective communication and decision-making. \nLearning Outcomes● Acquire proficiency in intricate design elements\, data visualization techniques\, and automation using macros and VBA in Microsoft PowerPoint.● Develop skills to create visually striking and highly functional presentations.● Gain the ability to convey complex information effectively through advanced PowerPoint features.● Empower individuals to contribute to enhanced communication and decision-making processes in professional roles. \nCourse Outlines: \nModule 1: Advanced Design Elements● Overview of intricate design features● Mastery of advanced formatting options \nModule 2: Functional Presentations● Advanced functionalities to enhance presentation functionality● Hands-on exercises for creating highly functional slides \nModule 3: Effective Communication through Animation● Mastery of advanced animation features● Strategies for conveying complex information effectively \nModule 4: Tailoring Presentations for Diverse Audiences● Strategies for tailoring presentations to different audiences● Adapting content for maximum impact \nModule 5: Collaborative Presentation Tools● Effective use of collaborative tools in PowerPoint● Ensuring seamless collaboration on presentationsModule 6: Visual Impact Strategies● Techniques for creating visually striking presentations● Tips for enhancing overall visual impact \nPRICING:RM 1\,000.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that  amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,including cancellation of the workshop if warranted by circumstances beyond its control.\n     \n  \n 
URL:https://uoa-academy.com/events/level-3-advanced-microsoft-powerpoint-training-1-day/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20251203
DTEND;VALUE=DATE:20251204
DTSTAMP:20260421T202605
CREATED:20251013T021305Z
LAST-MODIFIED:20251110T032927Z
UID:49356-1764720000-1764806399@uoa-academy.com
SUMMARY:Essential First Aid\, CPR\, & AED Training (1 Day)
DESCRIPTION:ObjectivesThe Essential First Aid\, CPR\, & AED Training course is designed to equip participants with fundamental skills in providing immediate assistance during medical emergencies. Theprimary objectives include training participants in basic first aid techniques\, cardiopulmonary resuscitation (CPR)\, and the proper use of automated external defibrillators (AEDs). Thecourse aims to empower individuals to respond effectively to a range of medical situations\, promoting quick and appropriate actions to preserve life and minimize the impact of injuriesor illnesses. \nTarget AudienceThe Essential First Aid\, CPR\, & AED Training is specifically designed for individuals who are expected to perform first aid in their workplace. This comprehensive course is aimed atproviding participants with the necessary knowledge and skills to effectively respond to medical emergencies and provide immediate care to injured or ill individuals. \nLearning Outcomes● Understand the importance of basic first aid and CPR in emergency situations.● Demonstrate proficiency in providing CPR to adults\, children\, and infants.● Operate an Automated External Defibrillator (AED) effectively and safely.● Assess and prioritize injuries and illnesses\, and provide appropriate first aid interventions. \nCourse Outlines: \nModule 1: Introduction to First Aid● Understanding the importance of basic first aid skills in emergency situations● Exploring scenarios where first aid can make a critical difference in preserving life and minimizing the impact of injuries or illnessesModule 2: Basic First Aid Techniques● Wound Care and Bandaging● Burns and Scalds● Fracture ManagementModule 3: Cardiopulmonary Resuscitation (CPR)● CPR Techniques for Adults\, Children\, and Infants● Hands-on Practice SessionsModule 4: Automated External Defibrillator (AED) Operation● Understanding AED Functionality● Safe and Effective Use of AEDs● Practical AED ApplicationModule 5: Medical Emergency Response● Assessment and Prioritization of Injuries and Illnesses● Providing Appropriate First Aid Interventions● Scenario-Based Training \nPRICING:RM 1\,000.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that  amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,including cancellation of the workshop if warranted by circumstances beyond its control.\n     \n  \n 
URL:https://uoa-academy.com/events/1-day-essential-first-aid-cpr-aed-training-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20251112
DTEND;VALUE=DATE:20251114
DTSTAMP:20260421T202605
CREATED:20251013T005815Z
LAST-MODIFIED:20251013T013930Z
UID:49341-1762905600-1763078399@uoa-academy.com
SUMMARY:Building Resilience to Boost Productivity at your Workplace (2 Days)
DESCRIPTION:Objectives  \nThis program is designed to equip participants with practical tools and strategies to build resilience in the workplace\, enabling them to thrive under pressure and adapt to change effectively. Participants will learn how to maintain focus\, manage stress\, and foster a resilient mindset to enhance personal productivity and contribute to team success.  \nTarget Audience  \nThe target audience for the Building Resilience to Boost Productivity at Your Workplace program includes executives\, senior management\, and middle management. This training is ideal for individuals seeking to strengthen their resilience to thrive in high-pressure environments\, adapt to organizational changes\, and lead by example. It is particularly beneficial for leaders and managers who aim to foster resilient teams\, manage stress effectively\, and create a productive and sustainable workplace culture.  \nLearning Outcomes  \n\n Identify the core principles of resilience and their impact on workplace productivity. ● Develop strategies to manage stress and maintain focus under pressure. ● Foster a growth mindset to adapt effectively to challenges and changes. ● Enhance emotional intelligence and self-awareness for better decision-making and interpersonal relationships. \n Build supportive and collaborative teams that prioritize resilience and productivity. ● Create actionable plans to embed resilience practices in daily work routines. \n\nCourse Outlines:  \nDay 1:  \nModule 1: Understanding Resilience  \n\n Defining resilience and its importance in the workplace. ● Characteristics of resilient individuals and teams. \n The link between resilience and productivity. \n\nModule 2: Managing Stress and Building Focus  \n\n Understanding stress triggers and their impact on performance. ● Techniques for stress management and staying calm under pressure. ● Developing focus and prioritization skills for peak performance. \n\nModule 3: Emotional Intelligence for Resilience  \n\n The role of emotional intelligence in resilience. \n Improving self-awareness and self-regulation. \n Strengthening interpersonal skills for collaborative work. \n\nModule 4: Cultivating a Growth Mindset  \n\n Understanding fixed vs. growth mindsets. \n Techniques to reframe challenges as opportunities. \n Encouraging adaptability and continuous learning. \n\nDay 2:  \nModule 5: Leadership and Resilience  \n\n The role of leadership in fostering resilience. \n Inspiring resilience through communication and support. ● Leading by example in high-pressure situations. \n\nModule 6: Enhancing Team Dynamics  \n\n Building trust and collaboration within teams. \n Encouraging resilience through shared goals and mutual support. ● Managing conflicts effectively to maintain team cohesion. \n\nModule 7: Embedding Resilience in Workplace Culture  \n\n Creating organizational practices that prioritize well-being. ● Promoting work-life balance to prevent burnout. \n Recognizing and celebrating resilience in the workplace. \n\nModule 8: Action Planning for Sustainable Resilience  \n\n Identifying personal and team resilience goals. \n Developing a practical action plan for applying resilience strategies. ● Monitoring progress and sustaining resilience practices over time. \n\nPRICING:RM 1\,800.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that  amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,including cancellation of the workshop if warranted by circumstances beyond its control.\n     \n  \n 
URL:https://uoa-academy.com/events/2-day-training-build-workplace-resilience-boost-productivity/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20251105
DTEND;VALUE=DATE:20251107
DTSTAMP:20260421T202605
CREATED:20251013T013317Z
LAST-MODIFIED:20251013T013518Z
UID:49349-1762300800-1762473599@uoa-academy.com
SUMMARY:Emotional Intelligence - Empowering your best Self &  Maximizing your Potential (2 days)
DESCRIPTION:ObjectivesThe objective of this training course is to enhance participants’ emotional intelligence by helping them understand and leverage their emotional strengths to achieve personal and professional growth. The course focuses on developing self-awareness\, self-regulation\, and interpersonal skills to empower individuals to manage their emotions effectively\, improve their relationships\, and maximize their potential. Participants will learn strategies for harnessing emotional intelligence to boost resilience\, enhance decision-making\, and create a positive impact in both their personal lives and workplace environments. \nTarget AudienceThis training course is designed for individuals at all levels who are seeking to improve their emotional intelligence to enhance personal and professional effectiveness. It is particularlybeneficial for professionals looking to develop greater self-awareness\, better manage their emotions\, and improve their interpersonal relationships. The course is ideal for those inleadership roles\, team members\, and anyone interested in maximizing their potential and fostering a more positive and productive work environment. \nLearning Outcomes● Enhanced Self-Awareness: Improved ability to recognize and understand personal emotions and their impact on behavior and decision-making.● Advanced Self-Regulation: Mastery of techniques for managing and controlling emotional responses to handle stress and maintain composure effectively.● Strengthened Interpersonal Skills: Enhanced ability to communicate empathetically\, build stronger relationships\, and navigate social interactions with greater ease.● Increased Resilience: Development of strategies to bounce back from setbacks and manage challenges with a positive and proactive mindset.● Improved Decision-Making: Greater capacity to make informed and balanced decisions by integrating emotional insights with rational analysis.● Maximized Personal and Professional Potential: Leveraging emotional intelligence to boost overall performance\, achieve personal goals\, and foster a more productive and harmonious work environment. \nCourse Outlines:Day 1: Foundations and Leadership in Service Culture \nModule 1: Understanding Service Culture● Defining Service Excellence: Explore the key components of a service-oriented culture and what distinguishes exceptional service.● Impact on Organizational Success: Understand how a strong service culture contributes to customer satisfaction\, loyalty\, and business growth.Module 2: Leading by Example● Modeling Exceptional Service: Techniques for demonstrating high standards of customer service and setting a positive example for your team.● Developing Leadership Skills: Strategies for inspiring and motivating employees to deliver superior service and uphold service standards.Module 3: Creating and Communicating Service Standards● Establishing Clear Standards: Methods for defining and implementing service expectations that align with organizational goals.● Effective Communication: Skills for communicating service standards and expectations clearly to your team to ensure alignment and consistency.Module 4: Coaching and Mentoring for Service Excellence● Building Skills through Coaching: Techniques for providing effective feedback and coaching to improve team performance.● Mentoring for Growth: Strategies for mentoring team members to develop their customer service skills and advance their careers. \nDay 2: Implementing Strategies and Fostering a Positive Culture \nModule 5: Implementing Service Strategies● Developing Action Plans: Create actionable plans to implement service strategies that enhance customer satisfaction and service delivery.● Monitoring and Adjusting: Techniques for tracking the effectiveness of service strategies and making necessary adjustments for continuous improvement.Module 6: Driving Continuous Improvement● Performance Evaluation: Tools for assessing service performance and identifying areas for improvement.● Actionable Feedback: How to gather and use customer and employee feedback to refine service practices and drive improvements.Module 7: Fostering a Service-Oriented Culture● Building a Positive Environment: Strategies for creating and maintaining a work environment that supports and encourages exceptional service.● Engagement and Recognition: Techniques for recognizing and rewarding team members who exemplify outstanding service\, reinforcing a culture of excellence.Module 8: Personal Action Plans and Implementation● Developing Individual Action Plans: Craft personalized plans for applying the learned concepts to your specific team and organizational context.● Role-Playing and Scenario Practice: Engage in role-playing exercises to practice implementing service strategies and resolving service-related challenges. \nPRICING:– \n\nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that  amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,including cancellation of the workshop if warranted by circumstances beyond its control.\n     \n  \n 
URL:https://uoa-academy.com/events/emotional-intelligence-empower-your-best-self-2-day-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20251105
DTEND;VALUE=DATE:20251107
DTSTAMP:20260421T202605
CREATED:20251013T012500Z
LAST-MODIFIED:20251013T013858Z
UID:49347-1762300800-1762473599@uoa-academy.com
SUMMARY:Scaffolding Training (2 Days)
DESCRIPTION:ObjectivesThe objective of the Scaffolding Training program is to equip participants with the necessary skills and knowledge to effectively provide instructional support in educational or trainingsettings. The program aims to train individuals\, such as educators\, trainers\, or facilitators\, in implementing scaffolding techniques to guide learners through the acquisition of new skillsand concepts. By the end of the training\, participants will be adept at tailoring support to learners’ needs\, fostering a more effective and supportive learning environment. \nTarget AudienceThis Scaffolding Training is designed for educators\, trainers\, instructional designers\, and anyone involved in facilitating learning experiences. It is suitable for professionals acrossvarious fields\, including education\, corporate training\, and skill development programs. The content is crafted to address the unique needs of those responsible for guiding othersthrough the learning process\, enhancing their ability to provide targeted and effective support. \nLearning Outcomes● Gain in-depth knowledge of scaffolding techniques and their application in educational settings.● Develop skills in modeling effective learning behaviors for enhanced understanding.● Be well-equipped to foster engaging and successful learning experiences.● Enhance the ability to facilitate knowledge retention in learners through effective scaffolding. \nCourse Outlines:Day 1:Module 1: Introduction to Scaffolding in Education● Understanding the importance of scaffolding in learning● Overview of course objectives and structure● Role of scaffolding in facilitating effective learning experiencesModule 2: In-depth Knowledge of Scaffolding Techniques● Exploring various scaffolding techniques and their applications● Case studies on successful implementation of scaffolding in educational contexts● Practical exercises for hands-on learningModule 3: Tailoring Support to Individual Learner Needs● Developing skills to tailor instructional support based on learners’ unique needs● Strategies for creating a supportive and adaptive learning environment● Real-world examples of personalized scaffolding approachesModule 4: Modeling Effective Learning Behaviors● Cultivating skills in modeling effective learning behaviors● Demonstrating behaviors that enhance understanding and engagement● Role-playing and simulations for practical application \nDay 2:Module 5: Fostering Engaging Learning Experiences● Equipping participants to foster engaging and successful learning experiences● Strategies for creating interactive and participatory learning sessions● Incorporating technology and multimedia for enhanced engagement \nModule 6: Facilitating Knowledge Retention● Enhancing the ability to facilitate knowledge retention through effective scaffolding● Techniques for reinforcing and consolidating learned concepts● Continuous assessment and feedback for retention improvementModule 7: Strategies for Continuous Enhancement● Explore methodologies for continuously refining scaffolding techniques.● Implement effective feedback mechanisms to glean insights from experiences.● Develop personalized action plans to sustain ongoing professional growth. \nPRICING:RM 1\,000.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that  amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,including cancellation of the workshop if warranted by circumstances beyond its control.\n     \n  \n 
URL:https://uoa-academy.com/events/2-day-scaffolding-training-for-educators-trainers/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20251028
DTEND;VALUE=DATE:20251030
DTSTAMP:20260421T202605
CREATED:20250923T031153Z
LAST-MODIFIED:20250923T031447Z
UID:48986-1761609600-1761782399@uoa-academy.com
SUMMARY:HVAC System Controls Training
DESCRIPTION:Heating\, Ventilating\, and Air-Conditioning (HVAC) System Controls: \nLevel 2 – Technical Understanding and Standard Procedures of Preventive Maintenance (2 Days) \nObjectivesThis “HVAC System Controls: Level 2” course equips participants with advanced knowledge and skills necessary for effective HVAC system maintenance and optimization. Key objectives include deepening understanding of HVAC system components\, controls\, andoperations; mastering advanced troubleshooting and diagnostic techniques; developing proficiency in preventive maintenance procedures; enhancing analytical and problem-solving skills for complex system issues; ensuring compliance with safety regulations and industry standards; improving system efficiency\, reliability\, and energy performance; and ultimately enhancing professional development and career advancement within the HVAC field. \nTarget AudienceThis course is specifically designed for experienced HVAC professionals seeking to enhance their expertise in system controls and preventive maintenance. The ideal participants include experienced HVAC technicians\, engineers\, and maintenance personnel who possess a foundational understanding of HVAC systems and are eager to expand their knowledge and skills. \nLearning Outcomes● Analyze and interpret complex HVAC system schematics and control diagrams.● Diagnose and troubleshoot malfunctions in various types of HVAC control systems.● Utilize diagnostic tools and equipment to identify and resolve system issues.● Apply industry best practices and safety procedures to all maintenance activities.● Optimize system performance and energy efficiency through effective maintenance strategies.● Communicate technical information effectively and collaborate effectively with other team members. \nCourse Outlines:Day 1:Module 1: Introduction to Advanced HVAC Controls● Overview of advanced control systems (e.g.\, Direct Digital Controls (DDC)\, Building Management Systems (BMS))● Importance of control systems in modern HVAC systems● Benefits of advanced control strategies (e.g.\, energy efficiency\, improved comfort)Module 2: Advanced Control System Components● In-depth exploration of DDC components (controllers\, sensors\, actuators)● Building Management System architecture and communication protocols● Understanding control signals and data transmissionModule 3: Control Loop Analysis and Tuning● Principles of control loops (feedback\, feedforward)● Control loop tuning methods (PID control)● Identifying and addressing control loop instabilityModule 4: Electrical Systems and Safety● Electrical safety protocols and procedures● Electrical wiring diagrams and troubleshooting techniques● Motor controls\, starters\, and variable frequency drives (VFDs)● Electrical safety devices and their operation \nDay 2:Module 5: HVAC System Components and Operation● Advanced study of refrigeration cycles and heat transfer principles● In-depth analysis of various HVAC equipment (e.g.\, chillers\, boilers\, air handlers)● Understanding system interdependencies and interactionsModule 6: Preventive Maintenance Procedures● Developing and implementing comprehensive preventive maintenance plans● Performing routine inspections\, cleaning\, and adjustments● Utilizing checklists and logbooks for accurate record-keeping● Identifying potential maintenance issues and implementing corrective actionsModule 7: Troubleshooting and Diagnostics● Advanced troubleshooting techniques for common HVAC system problems● Utilizing diagnostic tools (e.g.\, multimeters\, pressure gauges\, infrared thermometers)● Fault finding and root cause analysis● Developing effective troubleshooting strategiesModule 8: Energy Efficiency and Sustainability● Strategies for optimizing system energy efficiency● Identifying and implementing energy-saving measures● Understanding and complying with energy codes and regulations● Integrating sustainable practices into HVAC maintenancePRICING:RM 1\,800.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that  amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,including cancellation of the workshop if warranted by circumstances beyond its control.\n     \n  \n 
URL:https://uoa-academy.com/events/hvac-system-controls-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20251014
DTEND;VALUE=DATE:20251016
DTSTAMP:20260421T202605
CREATED:20250923T030308Z
LAST-MODIFIED:20250923T030308Z
UID:48984-1760400000-1760572799@uoa-academy.com
SUMMARY:HIRARC Training Course
DESCRIPTION:ObjectivesThe Hazard Identification\, Risk Assessment\, and Risk Control (HIRARC) Training Course is designed to equip participants with the essential knowledge and skills to systematically identify\, assess\, and control hazards in the workplace. The course is designed to instill acomprehensive understanding of HIRARC principles\, fostering a proactive safety culture within organizations. \nTarget AudienceThis training course is tailored for individuals across various industries\, including but not limited to safety officers\, supervisors\, managers\, and middle management that are involved in health and safety responsibilities. It caters to professionals seeking to enhance theirproficiency in hazard identification\, risk assessment\, and risk control\, ultimately contributing to a safer working environment. \nLearning Outcomes● Thorough understanding of HIRARC methodology.● Proficiency in identifying workplace hazards and conducting risk assessments.● Implementation of practical risk control measures.● Development of clear safety communication skills.● Active contribution to robust safety management systems.● Empowerment to minimize risks and foster a safer work environment. \nCourse Outlines:Day 1: \nModule 1: Introduction to HIRARC Principles● Overview and importance of Hazard Identification\, Risk Assessment\, and Risk Control.● Principles of fostering a proactive safety culture.Module 2: HIRARC Methodology● In-depth exploration and practical application exercises.● Case studies illustrating successful HIRARC implementation.Module 3: Target Audience and Industry Application● Identification of target audience and customization for diverse industries.● Practical scenarios and discussions for industry-specific application.Module 4: Proficiency in Hazard Identification and Risk Assessment● Techniques for identifying workplace hazards.● Step-by-step guide to conducting effective risk assessments. \nDay 2:Module 5: Practical Risk Control Measures● Implementation strategies and real-world simulations.● Showcasing successful risk control practices through case studies.Module 6: Safety Communication Skills● Importance of clear safety communication.● Developing effective communication strategies. \nModule 7: Contribution to Safety Management Systems● Active contribution to robust safety management systems.● Integration of HIRARC principles into organizational safety frameworks.Module 8: Empowerment for a Safer Work Environment● Strategies for minimizing risks in the workplace.● Fostering a culture of safety empowerment. \nPRICING:RM 1\,500.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that  amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,including cancellation of the workshop if warranted by circumstances beyond its control.\n     \n  \n 
URL:https://uoa-academy.com/events/hirarc-training-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20251014
DTEND;VALUE=DATE:20251016
DTSTAMP:20260421T202605
CREATED:20250819T020845Z
LAST-MODIFIED:20250819T020845Z
UID:47761-1760400000-1760572799@uoa-academy.com
SUMMARY:Web Design\, UX/UI & Video Editing Course
DESCRIPTION:Objectives  \nThe “Web Designing & UX/UI Design + Video Editing” course aims to equip participants with a diverse skill set covering web design\, user experience (UX/UI) design\, and video editing. The primary objectives include providing hands-on training in web design principles\, UX/UI design best practices\, and video editing techniques. The course seeks to empower participants to create visually appealing websites\, enhance user experiences\, and produce engaging video content.  \nTarget Audience  \nThis course is tailored for aspiring web designers\, executives designer\, and individuals interested in acquiring skills in video editing. It is suitable for beginners looking to enter the fields of web and UX/UI design\, as well as those wanting to enhance their video editing capabilities. The content caters to a broad audience\, including students\, creative professionals\, and anyone seeking a comprehensive foundation in these creative disciplines.  \nLearning Outcomes  \n\n Acquire skills in designing visually appealing websites. \n Implement effective UX/UI design principles. \n Edit engaging video content proficiently. \n Gain hands-on experience with industry-standard web design\, UX/UI design\, and video editing tools. \n Foster creativity\, critical thinking\, and a practical understanding of the interconnected disciplines. \n Apply acquired skills confidently in real-world projects and creative endeavors. \n\nCourse Outlines:  \nDay 1:  \nModule 1: Introduction to Web Design  \n\n Overview of web design principles \n Understanding the importance of visual appeal and user experience \n\nModule 2: UX/UI Design Best Practices  \n\n Introduction to UX/UI design concepts \n Hands-on exercises in implementing effective design principles \n\nModule 3: Video Editing Techniques  \n\n Basics of video editing software \n Practical sessions on editing engaging video content \n\nModule 4: Creating Visually Appealing Websites  \n\n Hands-on web design projects \n Incorporating UX/UI design principles for enhanced user experiences \n\nDay 2:  \nModule 5: Industry-Standard Tools  \n\n Proficiency in using web design\, UX/UI design\, and video editing tools ● Practical guidance on tool selection for different creative aspects \n\nModule 6: Fostering Creativity and Critical Thinking  \n\n Strategies for fostering creativity in design and video editing \n Encouraging critical thinking in problem-solving scenarios \n\nModule 7: Application of Acquired Skills  \n\n Real-world projects to apply web design\, UX/UI\, and video editing skills ● Guidance on confidently integrating skills into professional and creative endeavors. \n\nPRICING:RM 1\,500.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that  amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,including cancellation of the workshop if warranted by circumstances beyond its control.\n     \n  \n 
URL:https://uoa-academy.com/events/web-design-ux-ui-video-editing-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20251008
DTEND;VALUE=DATE:20251010
DTSTAMP:20260421T202605
CREATED:20250923T032444Z
LAST-MODIFIED:20250923T032444Z
UID:48988-1759881600-1760054399@uoa-academy.com
SUMMARY:Essential Skills for Communication Success in a Corporate  World (2 Days)
DESCRIPTION:ObjectivesEffective communication skills are crucial for success in the corporate world. This two-day course aims to equip participants with essential communication techniques and strategies to excel in various workplace scenarios. From mastering verbal and non-verbal communicationto handling challenging conversations\, participants will develop the skills necessary to build strong professional relationships and foster a positive and productive work environment.Target AudienceThis course is designed for professionals at various levels in the corporate world who want to enhance their communication skills. It is suitable for employees from different departments and roles\, including managers\, team leaders\, project coordinators\, customerservice representatives\, and any other individuals seeking to improve their communication effectiveness in a corporate setting. \nLearning Outcomes● Demonstrate improved verbal communication skills\, including clear articulation\, effective presentation techniques\, and the use of positive language.● Display proficiency in active listening\, enabling them to understand others better and respond appropriately.● Utilize non-verbal communication cues\, such as body language and facial expressions\, to enhance the impact of their messages and create a positive impression.● Handle challenging conversations and conflicts with composure and emotional intelligence\, facilitating constructive outcomes \nCourse Outlines:Day 1:Module 1: Understanding the Importance of Effective Communication● The impact of communication on workplace relationships and productivity● Identifying communication challenges in the corporate setting● Building a personal communication improvement planModule 2: Verbal Communication Skills● Active listening techniques for better understanding and empathy● Articulating thoughts clearly and concisely● Developing strong speaking skills and effective presentation techniques● Using positive language and assertive communication \nModule 3: Non-Verbal Communication and Body Language● Understanding the significance of non-verbal cues in communication● Interpreting body language accurately● Mastering facial expressions\, gestures\, and eye contact● Aligning verbal and non-verbal communication for impactful messages \nModule 4: Written Communication Excellence● Crafting professional emails\, memos\, and reports● The art of effective business writing● Understanding tone and etiquette in written communication● Editing and proofreading techniques for error-free communication \nDay 2:Module 5: Communicating with Different Personality Types● Recognizing diverse communication styles and preferences● Adapting communication for various personality types● Building rapport and trust with colleagues and clientsModule 6: Managing Challenging Conversations● Strategies for handling conflicts and difficult situations● Maintaining composure and emotional intelligence during tough discussions● Providing constructive feedback and receiving feedback gracefullyModule 7: Effective Communication in Teams and Meetings● Communicating ideas clearly in team settings● Active participation and engagement in meetings● Facilitating discussions and encouraging collaboration● Resolving conflicts and building consensus in group settings \nModule 8: Building Professional Relationships through Communication● Networking and relationship-building strategies● Enhancing professional presence and credibility● Developing interpersonal communication skills \nPRICING:RM 1\,800.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that  amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,including cancellation of the workshop if warranted by circumstances beyond its control.\n     \n  \n 
URL:https://uoa-academy.com/events/essential-skills-for-communication-success-in-a-corporate-world-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250918
DTEND;VALUE=DATE:20250919
DTSTAMP:20260421T202605
CREATED:20250819T012955Z
LAST-MODIFIED:20250819T012955Z
UID:47750-1758153600-1758239999@uoa-academy.com
SUMMARY:Drive in to the ChatGPT & AI Tools For Workplace  (1 Days)
DESCRIPTION:Objective: \nThe objective of this training is to equip participants with practical knowledge and skills to ffectively utilize ChatGPT and AI tools in the workplace. This program will empower individuals to enhance productivity\, streamline tasks\, and improve decision-making byleveraging AI capabilities. Participants will learn ethical considerations\, best practices\, and creative applications to maximize the value of AI tools in their professional environment. \nTarget Audience: \nThis training is designed for professionals\, team leaders\, and organizations seeking to integrate ChatGPT and AI tools into their workflows. It is ideal for individuals looking to enhance productivity\, automate routine tasks\, and innovate in their roles by leveraging AIcapabilities effectively and ethically. \nLearning Outcome: \n\nGain a practical understanding of ChatGPT and AI tools and their potentialapplications in the workplace.\nLearn how to use AI for automating tasks\, improving efficiency\, and enhancingproductivity.\nDevelop skills to effectively communicate and collaborate with AI systems.\nUnderstand ethical considerations and best practices for using AI responsibly in theworkplace.\nExplore creative uses of AI tools for problem-solving\, decision-making\, andinnovation in various job roles.\n\nCourse Outlines: \nDay 1:Module 1: Introduction to AI and ChatGPT in the Workplace● Understanding AI technologies and their impact on the workplace.● Exploring the capabilities and limitations of ChatGPT and AI tools.● Identifying key areas in the workplace where AI can be applied effectively.Module 2: Leveraging AI for Task Automation and Efficiency● Automating routine tasks such as data entry\, scheduling\, and email responses.● Streamlining workflows and enhancing team collaboration with AI tools.● Utilizing AI for content generation\, reports\, and summarization to save time.Module 3: Ethical Considerations and Best Practices in AI Usage● Understanding the ethical implications of using AI tools in the workplace.● Ensuring transparency\, fairness\, and privacy when using AI systems.● Implementing best practices for responsible and effective AI tool usage.Module 4: Innovative Applications of AI for Decision-Making and Problem-Solving● Using AI for data analysis\, insights\, and improving decision-making.● Leveraging AI tools for creative problem-solving and brainstorming.● Exploring case studies and real-world examples of successful AI integration in the workplace. \nPRICING:RM 1\,500.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that  amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,including cancellation of the workshop if warranted by circumstances beyond its control.\n     \n  \n 
URL:https://uoa-academy.com/events/chatgpt-ai-tools-training-workplace/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250910
DTEND;VALUE=DATE:20250912
DTSTAMP:20260421T202605
CREATED:20250819T014816Z
LAST-MODIFIED:20250819T014816Z
UID:47756-1757462400-1757635199@uoa-academy.com
SUMMARY:Workplace Hazardous Materials Information  (2 days)
DESCRIPTION:Objectives  \nThe Workplace Hazardous Materials Information course is designed to educate participants on the safe handling\, storage\, and communication of hazardous materials within the workplace. The objective is to ensure that participants acquire the necessary knowledge and skills to identify\, assess\, and manage hazardous materials effectively\, promoting a safer working environment.  \nTarget Audience  \nThis program is specifically tailored for employees who handle or work in proximity to hazardous materials in the workplace. It includes workers from various sectors such as engineering\, construction\, and healthcare. The program aims to benefit individuals at all levels\, from frontline workers to management\, ensuring a comprehensive understanding of workplace hazardous materials information.  \nLearning Outcomes  \n\n Acquire skills to identify and assess potential hazards associated with materials in the workplace. \n Implement proper handling and storage procedures to ensure safety in the workplace. \n Empower participants to contribute to a safer work environment by effectively managing and communicating information about hazardous materials. \nEnsure compliance with safety standards in the management of hazardous materials in the workplace. \n Reduce the risk of incidents through informed handling and communication practices. \n\nCourse Outlines:  \nDay 1:  \nModule 1: Introduction to Hazardous Materials  \n\n Understanding the importance of safe handling\, storage\, and communication ● Overview of the course objectives and structure \n Legal and ethical considerations in dealing with hazardous materials \n\nModule 2: Identification and Assessment  \n\n Developing skills to identify potential hazards associated with workplace materials ● Methods for assessing and categorizing hazardous materials \n Case studies and practical exercises for hands-on learning \n\nModule 3: Handling and Storage Procedures  \n\n Implementing proper handling and storage procedures to ensure workplace safety ● Best practices for minimizing risks during material handling \n Hands-on demonstrations and simulations \n\nModule 4: Regulatory Requirements  \n\n Understanding regulatory requirements related to hazardous materials communication \n Compliance with safety standards and legal obligations \n Documentation and record-keeping practices \n\nDay 2:  \nModule 5: Communication Strategies  \n\n Effective communication of information about hazardous materials ● Training on interpreting and utilizing safety data sheets \n Developing clear and concise communication practices \n\nModule 6: Empowering a Safer Work Environment  \n\n Empowering participants to contribute to a safer work environment ● Strategies for creating a safety-conscious workplace culture \n Role-playing and group discussions on promoting safety awareness \n\nModule 7: Incident Risk Reduction  \n\n Strategies for reducing the risk of incidents associated with hazardous materials ● Emergency response planning and protocols \n Learning from past incidents for continuous improvement. \n\nPRICING:RM 1\,500.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that  amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,including cancellation of the workshop if warranted by circumstances beyond its control.\n     \n  \n 
URL:https://uoa-academy.com/events/workplace-hazardous-materials-information-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250910
DTEND;VALUE=DATE:20250912
DTSTAMP:20260421T202605
CREATED:20250819T013807Z
LAST-MODIFIED:20250819T013807Z
UID:47753-1757462400-1757635199@uoa-academy.com
SUMMARY:Handling Customer Complaints (2 Days)
DESCRIPTION:Objective: \nThe objective of the Handling Customer Complaints training program is to provide participants with a comprehensive understanding of the skills and knowledge necessary to effectively handle customer complaints and improve customer satisfaction. In today’s highly competitive business environment\, it is crucial for organizations to have a solid approach to managing customer complaints. Effective handling of customer complaints can help to prevent the loss of business\, maintain customer loyalty\, and even enhance the reputation of an organization. Target Audience  \nThe target audience for the Handling Customer Complaints training program includes customer service representatives\, front-line employees\, managers\, and anyone who interacts with customers in a business setting.  \nLearning Outcomes  \n\n Communicate effectively with customers using active listening techniques ● Identify root causes of customer complaints and use problem-solving\, negotiation\, and empathy to resolve them \n Manage personal emotions and respond professionally in challenging situations ● Identify patterns and trends in customer complaints and make recommendations for service improvement. \n\nCourse Outlines:  \nDay 1:  \nModule 1: Introduction to Customer Complaints  \n\n The importance of effective complaint handling \n Types of customer complaints \n Understanding customer needs and expectations \n The cost of poor complaint handling \n\nModule 2: Active Listening Techniques  \n\n Importance of active listening in customer interactions \n Practical strategies for attentive and empathetic listening \n Enhancing communication through effective listening skills \n\nModule 3: Effective Communication Skills  \n\n Verbal and nonverbal communication techniques \n Active listening skills \n Asking effective questions \n Using empathy to build rapport \n\nModule 4: Managing Emotions  \n\n Understanding and managing personal emotions \n Strategies for staying calm and professional \n Dealing with angry or upset customers \n Avoiding escalation \n\nDay 2:  \nModule 5: Time management  \n\n Prioritizing complaints \n Setting realistic expectations with customers \n Managing time effectively \n Resolving complaints within an appropriate time frame \n\nModule 6: Professional Response in Challenging Situations ● Strategies for maintaining professionalism in difficult scenarios ● De-escalation techniques for defusing tense customer interactions ● Case studies on effective responses to challenging complaints  \nModule 7: Complaint Resolution Techniques  \n\n Root cause analysis \n Problem-solving techniques \n Negotiation and conflict resolution \n Using empathy to address emotional complaints \n\nModule 8: Documentation and Follow-up  \n\n The importance of accurate documentation \n Following up with customers \n Identifying opportunities for improvement \n Preventing future complaints \n\nPRICING: \nRM 1\,800.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that  amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,including cancellation of the workshop if warranted by circumstances beyond its control.\n     \n  \n 
URL:https://uoa-academy.com/events/handling-customer-complaints-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250910
DTEND;VALUE=DATE:20250912
DTSTAMP:20260421T202605
CREATED:20250819T005724Z
LAST-MODIFIED:20250819T005807Z
UID:47743-1757462400-1757635199@uoa-academy.com
SUMMARY:ISO 45001 Occupational Health and Safety (OH&S)
DESCRIPTION:Objective:The ISO 45001 Occupational Health and Safety training is designed to establish and maintain practices that prioritize the health and safety of employees and other stakeholders. The brief objectives of ISO 45001 include the establishment of a systematic approach to OH&S management\, identification and mitigation of risks\, compliance with applicable legal and regulatory requirements\, and continuous improvement of OH&S performance.Target Audience:The target audience for ISO 45001 includes employees at all levels\, middle management\, executives and individual seeking to enhance their commitment to employee well-being and safety. This standard is particularly relevant to companies that recognize the importance ofproviding a safe and healthy work environment\, reducing workplace accidents\, and minimizing occupational health risks.Learning Outcome:1. Gain a comprehensive understanding of OH&S management systems principles and requirements.2. Identify and assess occupational health and safety risks\, establish effective controls\, and ensure legal compliance.3. Develop skills to implement and maintain a customized and robust OH&S management system.4. Empower individuals and organizations to continuously improve OH&S performance through monitoring\, evaluation\, and preventive/corrective measures.5. Foster a safety culture\, protect employees\, and contribute to the overall well-being of the workforce. \nCourse Outlines: \nDay 1:Module 1: Introduction to ISO 45001● Overview of Occupational Health and Safety (OH&S) management systems● Importance of prioritizing employee and stakeholder health and safetyModule 2: Objectives of ISO 45001 Training● Establishing a systematic approach to OH&S management● Identification and mitigation of occupational health and safety risks● Ensuring compliance with legal and regulatory requirements● Continuous improvement of OH&S performanceModule 3: Principles and Requirements of OH&S Management Systems● Understanding the principles behind ISO 45001● Key requirements for implementation and documentation● Leadership and responsibility for effective system managementModule 4: Risk Identification and Mitigation● Techniques for identifying hazards and assessing OH&S risks● Developing and applying effective control measures● Case studies and practical approaches to risk mitigationDay 2:Module 5: Legal Compliance● Overview of applicable OSH laws and regulatory obligations● Ensuring ongoing legal compliance in the workplace● Consequences of non-compliance and risk to business operationsModule 6: Implementation Skills● Skills and strategies to implement ISO 45001 effectively● Tailoring the management system to suit organizational needs and industry context● Training\, internal communication\, and employee involvementModule 7: Continuous Improvement● Monitoring and evaluating OH&S metrics and KPIs● Conducting internal audits and incident reporting● Implementing corrective and preventive actions for system enhancementModule 8: Safety Culture and Well-being● Building a proactive safety culture through leadership and engagement● Initiatives to support employee well-being● High-impact activities to raise safety awareness across the organization \nPRICING:RM 1\,800.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that  amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,including cancellation of the workshop if warranted by circumstances beyond its control.\n     \n  \n 
URL:https://uoa-academy.com/events/iso-45001-occupational-health-safety-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250821
DTEND;VALUE=DATE:20250822
DTSTAMP:20260421T202605
CREATED:20250603T041505Z
LAST-MODIFIED:20250603T041505Z
UID:43121-1755734400-1755820799@uoa-academy.com
SUMMARY:Event Contingency Management
DESCRIPTION:ObjectivesTo equip frontline staff with the skills and knowledge to effectively manage and respond to unexpected situations during events\, ensuring guest expectations are met even with last-minute requests or unforeseen circumstances\, while maintaining the highest level ofservice. \nTarget AudienceThe target audience for this Event Contingency Management Training includes frontline staff of the UOA Hospitality group\, such as:● Front desks staff● Concierge staff● Housekeeping staff● Food and beverage servers● Bartenders / Baristas● Frontline securityEssentially\, anyone who may need to respond to unexpected situations during events would benefit from this training. \nLearning Outcomes● Understand contingency planning: To familiarize participants with the principles and importance of contingency planning for events.● Identify potential event disruptions: To train participants to recognize and assess potential disruptions and unexpected situations.● Develop response strategies: To equip participants with strategies to effectively respond to various types of event-related issues.● Enhance communication during events: To improve participants’ ability to communicate clearly and effectively during unexpected situations.● Implement quick problem-solving techniques: To teach participants how to quickly and efficiently solve problems to meet guest expectations.● Maintain high service standards: To ensure participants can maintain excellent service delivery even under pressure. \nCourse OutlineDay 1Module 1: Introduction to Event Contingency Management● Definition and importance of contingency management in events● Types of unexpected situations (last-minute requests\, technical issues\, guest complaints\, etc.)● The role of frontline staff in managing event disruptions \nModule 2: Risk Assessment and Planning● Identifying potential disruptions and challenges● Conducting risk assessments for events● Developing contingency plans for various scenarios● The importance of flexibility and adaptabilityModule 3: Response Strategies for Event Disruptions● Effective communication during unexpected situations● Coordinating with team members and other departments● Handling guest inquiries and concerns promptly● Managing stress and maintaining composure under pressureModule 4: Quick Problem-Solving and Maintaining Service Standards● Quick problem-solving techniques● Ensuring guest satisfaction despite disruptions● Maintaining high service standards● Using available resources efficientlyTraining Methodology● Lectures and presentations● Role-playing exercises● Group discussions● Case studies● Q&A sessions \nEvaluation● Pre- and post-training assessments● Participant feedback forms● Trainer observation and evaluation \nNote:● The training can be customized to address specific needs and challenges of the UOA Hospitality group.● Hands-on exercises and simulations can be incorporated to enhance practical skills.● Continuous feedback and coaching can be provided to reinforce learning and improve performance. \nBy the end of this training\, participants will be equipped with the necessary skills to effectively manage and respond to unexpected  situations during events\, ensuring guest satisfaction and maintaining high service standards. \nPRICING:RM 1\,000.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. Disclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n     \nJoin Today! \n 
URL:https://uoa-academy.com/events/event-contingency-management-2/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
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END:VCALENDAR