BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//UOA Academy - ECPv6.15.20//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:UOA Academy
X-ORIGINAL-URL:https://uoa-academy.com
X-WR-CALDESC:Events for UOA Academy
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:Asia/Kuala_Lumpur
BEGIN:STANDARD
TZOFFSETFROM:+0800
TZOFFSETTO:+0800
TZNAME:+08
DTSTART:20240101T000000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260415
DTEND;VALUE=DATE:20260417
DTSTAMP:20260421T184321
CREATED:20260109T081355Z
LAST-MODIFIED:20260112T070647Z
UID:50560-1776211200-1776383999@uoa-academy.com
SUMMARY:Smart Office Management & Administration
DESCRIPTION:Objectives  \nModern office professionals are required to manage increasing workloads\, evolving technologies\, and complex stakeholder expectations while maintaining professionalism and efficiency. This programme provides a structured and practical approach to office management and administrative excellence in today’s workplace. It addresses organisation\, time and task management\, communication\, and working effectively with superiors. The programme also introduces practical tools and techniques to improve daily work routines and personal effectiveness. Participants will gain clarity\, structure\, and confidence in managing their administrative responsibilities in a professional office environment.  \nTarget Audience  \n\n Administrative Professionals \n Office Managers and Executive Assistants \n Personal Assistants and Secretaries \n Clerical and Support Staff \n Employees involved in office coordination and administrative functions \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Apply structured approaches to organise office work and administrative responsibilities \n Manage time\, tasks\, and priorities more effectively in a dynamic work environment \nDemonstrate professional communication and workplace etiquette\nWork more effectively with superiors and internal stakeholders \n Utilise practical tools and techniques to improve daily work routines and efficiency \n\nCourse Outlines  \nDay 1: FOUNDATIONS OF EFFECTIVE OFFICE MANAGEMENT Module 1: Introduction to Modern Office Administration  \n\n The evolving role of office and administrative professionals \nGetting organised in a fast-paced work environment \nAdapting to IR 4.0\, digitalisation\, and AI in office administration \nUnderstanding expectations of a modern administrative role \n\nModule 2: Managing Time & Work Priorities  \n\n Managing personal time and coordinating schedules \nKeeping others on track and maintaining timelines \n Prioritisation using urgency vs importance \n SMART planning and goal-setting for administrative tasks \n\nModule 3: Managing Tasks\, Managing Self  \n\n Applying the 80:20 principle at work \n Understanding effectiveness vs efficiency \n Professional grooming and workplace presence \n Organising meetings and meeting etiquette \n Office ethics with internal and external stakeholders \n\nModule 4: Interpersonal Communication in the Workplace  \n\n Verbal and non-verbal communication skills \n Understanding body language and workplace signals \nPersonal image and professional impression \n Building internal networks and professional relationships\n\nDay 2: WORKING SMARTER & BUILDING PROFESSIONAL PARTNERSHIPS  \nModule 5: Managing Expectations of Superiors  \n\n Understanding different leadership styles \n Identifying your superior’s working preferences \n Balancing superior expectations with organisational policies \n Managing upward communication professionally \n\nModule 6: The Team of Two – Partnering with Your Boss  \n\n Building effective working relationships with superiors \n Compatibility vs chemistry in working styles \n Influencing and convincing skills at work \n Supporting decision-making and execution \n\nModule 7: Tools & Techniques to Organise Work Routine  \n\n Idea management through mind charting \n Planning work using activity vs timeline matrix \n Visual control and work monitoring \n Work alignment and follow-up techniques \n Managing updates and progress tracking \n\nModule 8: Wrap-Up & Moving Forward  \n\n Consolidation of key learning points \n Identifying improvement areas in daily work routines \n Translating learning into practical workplace actions \n Personal action planning for continuous improvement \n\nTraining Methodology  \nThis programme uses an interactive and practical learning approach\, combining guided discussions\, workplace scenarios\, hands-on exercises\, and individual reflection. Participants practise applying tools and techniques through real administrative situations to improve organisation\, communication\, and work efficiency. The focus is on immediate workplace application to ensure learning translates into improved performance and professionalism.  \n  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/smart-office-management-administration-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260415
DTEND;VALUE=DATE:20260417
DTSTAMP:20260421T184321
CREATED:20260109T080822Z
LAST-MODIFIED:20260112T070717Z
UID:50558-1776211200-1776383999@uoa-academy.com
SUMMARY:Level 1: Microsoft Excel (Beginner)
DESCRIPTION:Objectives  \nThe Level 1 Microsoft Excel (Fundamentals) course aims to provide participants with a foundational understanding of Excel’s fundamental features and functionalities. The primary objective is to equip participants with essential skills\, enabling them to navigate the Excel interface\, create and format spreadsheets\, perform basic calculations\, and utilize key tools for data analysis. This course focuses on building a solid Excel proficiency for beginners\, laying the groundwork for more advanced data manipulation and analysis in subsequent levels.  \nTarget Audience  \nThe target audience for this Microsoft Excel Fundamentals – Level 1 course is beginners and individuals with little to no prior experience with Excel. It is ideal for office workers\, students\, administrative professionals\, or anyone who needs to work with data and wants to gain a fundamental understanding of Excel’s basic functionalities.  \nLearning Outcomes  \n\n Navigate the Excel interface confidently and efficiently. \n Create\, save\, and manage spreadsheets and workbooks. \n Format data and cells to make the spreadsheet visually appealing and organized. \nPerform basic calculations using formulas and functions\, such as addition\, subtraction\, multiplication\, and division. \n Develop a solid foundation in Microsoft Excel\, providing a basis for further learning and more advanced Excel courses. \n\nCourse Outlines: Day 1:  \nModule 1: Introduction to Microsoft Excel  \n\n Excel interface and navigation \n Working with workbooks and worksheets \n Basic data entry and editing techniques \n\nModule 2: Formatting Data and Cells  \n\n Applying font styles and formatting \n Adjusting cell alignments and indents \n Using borders and shading \n Formatting numbers and dates \n\nModule 3: Basic Formulas and Functions  \n\n Understanding cell references (relative and absolute) \nPerforming arithmetic calculations \n Using SUM\, AVERAGE\, COUNT\, and other essential functions \nApplying auto-fill and auto-series techniques \n\nModule 4: Data Sorting and Filtering  \n\n Sorting data in ascending and descending order \n Applying custom sorts based on specific criteria \n Using AutoFilter to filter data \n\nDay 2:  \nModule 5: Working with Tables  \n\n Creating and managing Excel tables \n Using table features for data organization and analysis \n Utilizing the “Total Row” feature to calculate summary statistics within the table \nUnderstanding the benefits of using structured references in formulas within tables \n\nModule 6: Data Visualization with Charts  \n\n Creating different chart types (column\, bar\, pie\, line\, etc.) \n Formatting and customizing charts for better visualization \n Applying chart elements like axis titles and chart titles for better context \nModifying chart types and switching rows/columns for varied chart representations \n\nModule 7: Conditional Formatting  \n\n Applying conditional formatting to highlight data based on specific rules \nUsing icon sets\, data bars\, and color scales \n Utilizing conditional formatting to identify duplicates or unique values in data \nManaging and clearing conditional formatting rules as needed \n\nModule 8: Printing and Page Setup  \n\n Previewing and adjusting print settings \n Page layout and print area settings \n Printing options for worksheets and workbooks \n\n  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/level-1-microsoft-excel-training-beginner-fundamentals/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260414
DTEND;VALUE=DATE:20260416
DTSTAMP:20260421T184321
CREATED:20260109T075828Z
LAST-MODIFIED:20260112T070745Z
UID:50556-1776124800-1776297599@uoa-academy.com
SUMMARY:Mastering Canva Design with AI  (2 days)
DESCRIPTION:Objectives  \nThis workshop program is designed to empower professionals to effectively use Canva and its AI-powered tools to elevate their design skills for company-related content. From learning the basics of Canva’s interface to customizing brand-aligned templates and leveraging AI tools for faster\, smarter design\, participants will gain practical knowledge to create visually compelling and consistent corporate materials.  \nThrough guided tutorials\, real-world design challenges\, and collaborative feedback\, this workshop helps teams enhance internal communication assets\, client presentations\, reports\, marketing visuals\, and social media content. Whether you’re new to Canva or looking to upgrade your creative workflow with AI\, this program will help participants confidently create branded\, professional-quality designs with ease and efficiency.  \nTarget Audience  \nThis workshop is ideal for professionals\, entrepreneurs\, educators\, content creators\, and administrative staff who want to improve their visual communication through compelling designs. It is suitable for individuals with little to no design background\, as well as those looking to enhance their content creation using Canva and its AI tools for work\, branding\, teaching\, or personal projects.  \nLearning Outcomes  \nUpon completing this 2- day workshop\, participants should be able to :  \n\n Identify basic elements of Canva’s interface \n Understand Canva’s design features to creating visually balanced designs \nAble to create a simple graphic design using Canva\, either from scratch or by customizing an existing template. \n Use Canva to design simple marketing or communication materials such as posters\, infographics\, or slides aligned with company branding. \n Design and customise company-specific templates from scratch or using AI tools\, ensuring consistency with corporate identity and communication goals.Be willing to take on different roles in order to achieve the larger goal\, even though the roles may be more challenging or harder \n Understand how a leader can create the environment for teamwork to happen \n\nCourse Outlines: Day 1 – Canva Fundamentals & Core Design Skills  \nModule 1: Introduction to Canva & Design Thinking  \n\n Overview of Canva and its workplace applications \n Benefits of using Canva for corporate communication\nCreating and setting up a Canva account \n Navigating the Canva interface \n\nModule 2: Basic Design Elements  \n\n Understanding templates and design types \n Using text\, colours\, shapes\, and lines \n Uploading and using personal or company images \n Hands-on activity: Designing a basic poster \n\nModule 3: Working with Templates\, Images & Icons  \n\n Customising pre-designed templates \n Managing layers and grouping elements \n Using Canva’s image and icon libraries \n Best practices for image placement and cropping \n\nModule 4: Layout\, Visual Balance & Data Visualisation  \n\n Designing with grids and frames \n Creating photo collages and visual layouts \n Using charts and graphs for reports and presentations \nHands-on activity: Turning raw data into branded visuals \n\nDay 2 – Advanced Design\, AI Tools & Collaboration  \nModule 5: Advanced Typography & Design Pitfalls  \n\n Advanced text effects and typography controls \n Managing spacing\, alignment\, and hierarchy \n Common design mistakes and how to fix them \n Introduction to Canva AI tools \n\nModule 6: Creating Professional Presentations in Canva  \n\n Designing multi-slide presentations \n Applying brand colours\, fonts\, and layouts \n Using transitions\, animations\, and visual storytelling \nHands-on activity: Creating a branded slide deck \n\nModule 7: Collaboration\, Workflow & AI-Powered Creativity  \n\n Sharing designs and collaborating with teams \n Using comments\, version history\, and export options \nExploring Canva AI tools (Magic Write\, Magic Design) \nUsing AI for productivity while maintaining brand consistency \n\nModule 8: Final Design Project & Presentation  \n\n Individual or group design project \n Presentation of final designs \n Design critique\, feedback\, and improvement tips \n Programme wrap-up and Q&A \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/mastering-canva-design-with-ai-professional-workshop/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260414
DTEND;VALUE=DATE:20260415
DTSTAMP:20260421T184321
CREATED:20260109T075216Z
LAST-MODIFIED:20260122T025454Z
UID:50554-1776124800-1776211199@uoa-academy.com
SUMMARY:Workplace Hazardous Materials Information
DESCRIPTION:Objectives  \nThe Workplace Hazardous Materials Information (WHMIS) programme is designed to provide participants with a comprehensive understanding of hazardous materials in the workplace and the associated safety measures. The programme equips participants with the necessary knowledge to identify\, handle\, and manage hazardous materials effectively while fostering a safety-conscious culture. Emphasis is placed on regulatory awareness\, proactive risk control\, and practical application to safeguard worker well-being.  \nTarget Audience  \nThis training is suitable for employees and professionals across industries where exposure to hazardous materials is present. It is designed for individuals responsible for handling\, storing\, and managing hazardous materials\, as well as those involved in maintaining a safe work environment. The programme is appropriate for both new and experienced personnel  \nLearning Outcomes  \n\n Understand potential risks associated with hazardous materials and apply appropriate safety measures \n Demonstrate awareness of WHMIS regulations and compliance requirements \nContribute actively to creating a safe and secure working environment \nApply informed practices to minimise risks related to hazardous materials \nSupport overall workplace safety through effective hazardous material management \n\nCourse Outlines:  \nModule 1: Introduction to Hazardous Materials  \n\n Significance of hazardous materials in the workplace \nOverview of WHMIS principles \n Importance of a safety-conscious culture \n\nModule 2: Identification & Safe Handling of Hazardous Materials  \n\n Techniques for identifying hazardous materials \n Safe handling practices \n Practical applications across different industries \n\nModule 3: Hazardous Materials Management & Storage  \n\n Effective handling and storage methods \n Strategies for managing hazardous materials \n Compliance with WHMIS regulations \n\nModule 4: WHMIS Regulations & Compliance Awareness  \n\n Understanding WHMIS regulatory requirements \n Legal implications of non-compliance \n Case examples and compliance lessons \n\nModule 5: Proactive Safety Measures & Risk Minimisation  \n\n Implementing proactive safety measures \n Hazard communication strategies \n Practical approaches to risk minimisation \n Promoting shared responsibility for workplace safety\n\nPRICING: \n\nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/workplace-hazardous-materials-information-4/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260407
DTEND;VALUE=DATE:20260409
DTSTAMP:20260421T184321
CREATED:20260109T073539Z
LAST-MODIFIED:20260122T041211Z
UID:50552-1775520000-1775692799@uoa-academy.com
SUMMARY:Hazard Analysis and Critical Control Point (HACCP) + Food Safety Management System (2 days)
DESCRIPTION:Objectives  \nThe Hazard Analysis and Critical Control Point (HACCP) course is designed to educate participants on systematic approaches to identify\, assess\, and control potential hazards in food production processes. The primary objective is to equip participants with the knowledge and skills needed to implement and manage an effective HACCP system\, ensuring food safety\, compliance with regulations\, and the prevention of foodborne illnesses.  \nTarget Audience  \nThis course is specifically designed for professionals within executives\, middle management\, senior managers\, and employees in the hospitality sector relevant to this course. It is well-suited for individuals aiming to deepen their comprehension of HACCP principles. Additionally\, it is tailored for those actively engaged in the development\, implementation\, and upkeep of food safety management systems.  \nLearning Outcomes  \n\n Develop proficiency in identifying potential hazards in food production processes. \nAcquire skills in implementing effective control measures to mitigate identified risks. \nEmpower participants to contribute significantly to creating and maintaining a safe and compliant food handling environment within their professional capacities. \n\nCourse Outlines:  \nDay 1:  \nModule 1: Introduction to HACCP Principles  \n\n Examine systematic methodologies for identifying\, assessing\, and controlling potential hazards in food production processes. \n Emphasize the critical role of HACCP in ensuring food safety\, regulatory compliance\, and the prevention of foodborne illnesses. \n\nModule 2: Fundamentals of Hazard Identification  \n\n Cultivate proficiency in recognizing potential hazards at various stages of food production. \n Employ case studies and practical exercises to enhance skills in hazard identification. \n\nModule 3: Implementation of Control Measures  \n\n Develop skills in implementing effective control measures to mitigate identified risks. \nExplore best practices and real-world examples illustrating successful control measures application. \n\nDay 2:  \nModule 4: Establishment of an Effective HACCP System  \n\n Delve into the components and requirements of an effective HACCP system. \nProvide practical guidance on the development\, implementation\, and maintenance of robust food safety management systems. \n\nModule 5: Regulatory Compliance and Food Safety  \n\n Understanding the regulatory landscape and compliance requirements related to HACCP. \n Strategies for ensuring alignment with food safety regulations and industry standards. \n\nModule 6: Prevention of Foodborne Illnesses  \n\n Utilize case studies and scenarios focused on preventing foodborne illnesses through HACCP implementation. \n Analyze real-world examples to underscore the pivotal role of HACCP in food safety.\n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/haccp-food-safety-management-system-training-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260407
DTEND;VALUE=DATE:20260409
DTSTAMP:20260421T184321
CREATED:20260109T072903Z
LAST-MODIFIED:20260122T041333Z
UID:50549-1775520000-1775692799@uoa-academy.com
SUMMARY:Telephone Techniques and Handling Difficult Clients  (2 Days)
DESCRIPTION:Objectives  \nThe Telephone Techniques and Handling Difficult Clients course aims to enhance participants’ communication skills in telephone interactions and equip them with strategies to effectively manage challenging client interactions. The primary objectives include providing insights into telephone etiquette\, developing techniques for handling difficult clients\, and fostering a positive customer service experience.  \nTarget Audience  \nThis course is designed for customer service representatives\, executives\, and professionals involved in telephone-based interactions. It is suitable for individuals seeking to improve their telephone communication skills and effectively handle challenging client situations. The content caters to those in various industries where telephone communication plays a crucial role in customer relations.  \nLearning Outcomes  \n\n Gain proficiency in telephone etiquette\, encompassing effective greetings\, active listening\, and maintaining a professional tone. \n Develop strategies for managing difficult clients\, addressing complaints\, and resolving conflicts during telephone interactions. \n Acquire skills to enhance customer satisfaction through improved communication effectiveness. \n Contribute to a positive and professional organizational image through effective telephone techniques. \nEmpower participants with the knowledge and tools to handle challenging client interactions with confidence and professionalism. \n\nCourse Outlines:  \nDay 1:  \nModule 1: Foundations of Effective Telephone Communication  \n\n Professional Telephone Etiquette (Greetings\, Introductions\, Closing Remarks) \nActive Listening Skills (Techniques for Effective Listening and Understanding) \nNonverbal Communication in Telephone Interactions (Tone of Voice\, Pace\, Enunciation) \n Building Rapport and Establishing Trust \n\nModule 2: Handling Customer Inquiries and Requests  \n\n Gathering Information and Clarifying Client Needs \n Providing Accurate and Concise Information \n Problem-Solving Techniques for Common Customer Inquiries \n Directing Calls and Transferring Calls Effectively \n\nModule 3: Techniques for Handling Customer Complaints  \n\n Active Listening and Empathy in Complaint Handling \n Acknowledging and Validating Customer Concerns \n De-escalation Techniques for Angry or Frustrated Clients \n Finding Solutions and Resolving Complaints Effectively \n\nModule 4: Building Rapport and Customer Relationships  \n\n Personalized Communication and Customer Recognition \n Active Listening and Empathy in Customer Interactions \n Building Trust and Credibility through Effective Communication \n\nDay 2:  \nModule 5: Dealing with Difficult Client Behaviors  \n\n Identifying and Addressing Aggressive\, Rude\, or Demanding Clients \nSetting Boundaries and Maintaining Professionalism \n Handling Difficult Conversations and Difficult People \n Techniques for Remaining Calm and Composed under Pressure \n\nModule 6: Handling Difficult Situations  \n\n Dealing with Irate Customers and Handling Angry Outbursts \nManaging Difficult Calls and Escalation Situations \n Handling Customer Complaints and Disputes \n Techniques for Handling Difficult or Sensitive Topics \n\nModule 7: Communication Technology and Tools  \n\n Utilizing Telephone Systems and Communication Technologies \nEffective Use of Call Recording and Monitoring Tools \n Communication Protocols and Best Practices \n Technology and its Impact on Customer Service \n\nModule 8: Enhancing Customer Satisfaction  \n\n Measuring Customer Satisfaction and Gathering Feedback \nUsing Customer Feedback to Improve Telephone Interactions \nCreating a Positive Customer Experience \n Building Long-Term Customer Relationships\n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/telephone-techniques-and-handling-difficult-clients-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260407
DTEND;VALUE=DATE:20260409
DTSTAMP:20260421T184321
CREATED:20260109T063327Z
LAST-MODIFIED:20260112T071707Z
UID:50547-1775520000-1775692799@uoa-academy.com
SUMMARY:Customer Service Excellence (2 Days)
DESCRIPTION:Objectives \nTo equip participants with universal customer service skills that enhance client satisfaction\, professional communication\, and problem solving across any business or service environment. Participants will learn how to understand customer behaviour\, communicate effectively\, manage emotions\, and resolve issues efficiently to create positive\, lasting customer experiences.  \nTarget Audience \n\n Frontline staff in any customer-facing role \n Customer service operator in call center \n Marketing or sales personnel interacting with clients \n SMEs or startups managing customer relations \n Entrepreneurs \n\nLearning Outcomes \n\n\n Understand the fundamentals of professional customer service applicable to any business setting. \n Identify different customer types and adapt communication to meet their needs. \nApply verbal and non-verbal communication techniques. \n Manage personal and customer emotions to reduce conflict and enhance engagement. \n Handle complaints and resolve issues effectively using structured approaches. \n\n\nCourse Outlines \n\n\n\nDay 1 – Foundations of Customer Service & Communication  \n\n\nModule 1: Foundations of Customer Service Excellence  \n\n Importance of customer service in business success \nCustomer service as brand representation \n Professional behaviour and service mindset \n\nModule 2: Understanding Customers & Behaviour  \n\n Types of customers and behaviour patterns \n Customer expectations and service needs \n Adapting service approach to different customers \n\nModule 3: Professional Communication Skills  \n\n Verbal communication techniques \n Non-verbal communication and body language \n Active listening and effective questioning \n\nModule 4: Managing Service Interactions  \n\n\n\n Building rapport with customers \n Handling enquiries and requests professionally \n Managing difficult conversations calmly \n\n\n\nDay 2 – Generative AI Tools & Content Mastery  \nModule 5: Emotional Intelligence in Customer Service  \n\n Understanding self-awareness and emotional triggers \n Recognising customer emotions \n Managing emotions under pressure \n\nModule 6: Conflict Management & Difficult Customers  \n\n Common causes of customer conflict \n Techniques to de-escalate tense situations \n Responding professionally to challenging behaviour \n\nModule 7: Complaint Handling & Problem Resolution  \n\n Structured problem-solving approaches \n Managing complaints effectively \n Follow-up\, accountability\, and service recovery \n Common mistakes in complaint handling \n\nModule 8: Service Consistency & Practical Application  \n\n Delivering consistent service standards \n Case studies and real workplace scenarios \n Role plays and guided practice \n Key takeaways and action planning \n\nTraining Methodology  \nThis programme uses an interactive and hands-on approach combining short lectures\, group discussions\, case studies\, role plays\, and practical exercises. Participants actively practise communication\, emotional management\, conflict handling\, and problem resolution skills to build confidence and apply learning immediately in their work environment.  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/customer-service-excellence-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260311
DTEND;VALUE=DATE:20260312
DTSTAMP:20260421T184321
CREATED:20260122T030713Z
LAST-MODIFIED:20260122T030713Z
UID:50788-1773187200-1773273599@uoa-academy.com
SUMMARY:Basic English at the Workplace – Level 3 (1 Day)
DESCRIPTION:Objectives  \nThis programme is designed for employees who already have functional English skills and want to communicate more fluently\, accurately\, and professionally at work. It focuses on improving clarity\, confidence\, and appropriateness in workplace communication. Participants will practise using English in discussions\, meetings\, and written communication. The programme helps participants refine their language use for more effective workplace interaction.  \nTarget Audience  \n\n Employees with functional English proficiency \n Staff who use English at work but want to improve fluency \n Employees in customer-facing\, coordination\, or supervisory roles \n\nLearning Outcomes  \n\n Communicate ideas more clearly and confidently in the workplace \n Use appropriate language and tone in professional situations \n Participate actively in discussions and meetings \n Write clearer and more professional work-related messages \n\nCourse Outlines:  \nModule 1: Professional Workplace Communication  \n\n Using appropriate tone and language at work \n Speaking clearly and confidently \n Avoiding common workplace communication mistakes \n\nModule 2: Expressing Ideas and Opinions Effectively  \n\n Sharing ideas and viewpoints professionally \n Agreeing and disagreeing politely \n Asking and responding to questions confidently \n\nModule 3: Writing with Clarity and Professionalism  \n\n Writing clearer emails and messages \n Improving sentence structure and word choice \n Common writing errors and how to avoid them \n\nModule 4: Practical Application and Confidence Building  \n\n Workplace communication scenarios \n Guided speaking and writing practice \n Feedback and improvement tips \n\nPRICING: \n\nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/basic-english-at-the-workplace-level-3-1-day/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260310
DTEND;VALUE=DATE:20260312
DTSTAMP:20260421T184321
CREATED:20260122T032604Z
LAST-MODIFIED:20260122T032604Z
UID:50979-1773100800-1773273599@uoa-academy.com
SUMMARY:Effective Stress Management for Long Term Productivity (2 Days)
DESCRIPTION:Objectives  \nStress has been widely noted in the fields of all practices to be in the interest of many stakeholders. Stress addressing sessions are in need to tackle increasing stress issues among employers and employees. In the timings of the current era with increased demand of specified personal or third-party expectation\, this session is timely relevant. Two solutions to respond to stress is to understand the mechanism in the body’s internal work and incorporate interventions into it. These circumstances will be sought to be achieved in order to endorse the objective of a healthy well-being in an organization for better effectiveness and productivity!  \nKey aims of the training are:  \n\n To identify symptoms of stress before it affects productivity. \n To foster understanding on stress management to sustain long-term productivity. \nTo distinguish between different types of stress for productivity management. \n\nTarget Audience  \nSuitable for staff from administration personnel to executives.  \nLearning Outcomes  \n\n To cultivate awareness of stress and identify its symptoms. \n To enhance abilities to distinguish between different types of stress. \nTo foster understanding on and identify ways of stress management. \nTo foster acknowledgement on the importance of productivity. \n To recognize ways to enhance productivity on a long-term basis. \n\nCourse Outlines Day 1: Stress Management  \nModule 1: Introduction to Stress  \nProgram Content:  \n\n Breaking Stress Down \n Stressors \n Stress Escapism \n\nActivities / Exercises:  \n\n Group Interaction \n\nModule 2: Types of Stress  \nProgram Content:  \n\n Eustress and Distress \n Psychology of Emotions \n Sublimation Method \n\nActivities / Exercises:  \n\n Brain Teaser \n\nModule 3: Effect of Stress on Performance  \nProgram Content:  \n\n Eustress and Distress Analysis \n Psychology of Emotions \n Identifying Causes of Stress \n\nActivities / Exercises:  \n\n Debate \n\nModule 4: Reinforcements for Performances  \nProgram Content:  \n\n Positive and Negative Reinforcements \n Formulation for Reinforcements \n\nActivities / Exercises:  \n\n Case Study \n\nDay 2: Maintaining Productivity Module 1: Long Term Productivity  \nProgram Content:  \n\n Art of Rewarding Incentives \n Addressing Micromanagement \n Time Assessment for Reinforcements \n\nActivities / Exercises:  \n\n Presentation \n\nModule 2: Over Productivity  \nProgram Content:  \n\n Identifying Over Productivity \n Productivity Management \n Compulsive Productivity \n\nActivities / Exercises:  \n\n Brain Teaser \n\nModule 3: Stress and Productivity  \nProgram Content:  \n\n Stress Detoxification with Sublimation \n Managing Progress for Productivity \n Functions of Interventions \n\nActivities / Exercises:  \n\n Simulation \n\nModule 4: Wrapping up with Organizational Psychology  \nProgram Content:  \n\n Psychology of Stress Management \n Psychology of Productivity Management \n Relaxation Technique in Organization \n\nActivities / Exercises:  \n\n Reflection \n\nTraining Methodology  \nThis training is designed for psychologically better effectiveness for its participants. Each module’s content is structured for ‘continuous learning’ concept with progressive improvements to groom the participants’ well-being of stress management consistently. The modules comprise of relevant activities that adheres to conceptual and execution mechanisms such as case studies\, theories references\, simulation visualizations\, group discussions\, and choice-oriented debates. \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/effective-stress-management-for-long-term-productivity-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260310
DTEND;VALUE=DATE:20260312
DTSTAMP:20260421T184321
CREATED:20260119T030432Z
LAST-MODIFIED:20260122T041509Z
UID:50905-1773100800-1773273599@uoa-academy.com
SUMMARY:Image Empowerment Workshop – Crafting Your Professional Identity (2 Days)
DESCRIPTION:Objectives  \nThis programme is designed to empower professionals to craft and enhance their professional identity by developing a strong personal image and presence. It focuses on how individuals are perceived in the workplace and how personal branding\, communication\, and appearance contribute to credibility and career progression. The programme addresses real workplace situations within the Malaysian corporate and multicultural context\, helping participants project professionalism with confidence. Participants will learn to present themselves effectively across professional interactions\, platforms\, and career stages.  \nTarget Audience  \n\n Professionals at various stages of their careers \n Executives\, managers\, and aspiring leaders \n Customer-facing and corporate professionals \n Individuals preparing for career advancement or role transitions \n\nLearning Outcomes  \n\n Define a clear and authentic personal brand aligned with career goals \nDemonstrate professional presence through communication\, body language\, and appearance \n Present themselves confidently in meetings\, interviews\, and networking situations \nMaintain a consistent professional image across workplace and digital platforms \nCraft and deliver a compelling personal elevator pitch \n Apply feedback to continuously refine professional image and identity \n\nCourse Outlines: Day 1 – Building and Defining Your Professional Image  \nModule 1: Understanding Personal Branding  \n\n Defining personal brand and professional identity \n Key elements that shape how others perceive you \n Aligning personal brand with career goals and aspirations \n\nModule 2: Professional Image in the Malaysian Workplace  \n\n Professional expectations in Malaysian corporate culture \nNavigating multicultural norms\, etiquette\, and respect \nBalancing authenticity with organisational culture \n\nModule 3: Developing a Professional Presence  \n\n Impact of body language\, posture\, and gestures \n Professional attire\, grooming\, and workplace appropriateness \nProjecting confidence in daily workplace interactions \n\nModule 4: Confidence\, Mindset & Self-Awareness  \n\n Understanding self-image and professional mindset \n Managing self-doubt and professional insecurities \n Building confidence through preparation and awareness \n\nDay 2 – Communicating\, Presenting & Sustaining Your Professional Identity  \nModule 5: Mastering Self-Presentation Skills  \n\n Verbal and non-verbal communication in professional settings \nPresenting ideas clearly and professionally \n Handling meetings\, interviews\, and discussions confidently \n\nModule 6: Crafting and Delivering Your Personal Elevator Pitch  \n Structuring a clear and compelling elevator pitch  \n\n Communicating value\, strengths\, and expertise concisely \n Practising delivery with confidence and clarity \n\nModule 7: Professional Image in Digital & Social Platforms  \n\n Managing professional image on LinkedIn and digital platforms \nAligning online presence with workplace reputation \n Common mistakes and best practices in the Malaysian context \n\nModule 8: Feedback\, Adaptability & Personal Action Plan  \n\n Receiving and applying feedback constructively \n Adapting professional image across roles and career stages \nDeveloping a personal action plan to sustain professional growth \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/image-empowerment-professional-identity-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260304
DTEND;VALUE=DATE:20260306
DTSTAMP:20260421T184321
CREATED:20251224T040250Z
LAST-MODIFIED:20260112T071630Z
UID:50457-1772582400-1772755199@uoa-academy.com
SUMMARY:AI-Powered Digital Transformation: Strategy\, Marketing\, and Content Mastery (2 Days)
DESCRIPTION:Objectives \nThis intensive 2-day programme equips executives\, managers\, and professionals with practical knowledge to leverage Artificial Intelligence for business strategy\, marketing\, content creation\, and productivity improvement. The programme focuses on real business applications of AI tools such as ChatGPT\, Gemini\, and Deepseek within organisational contexts. Emphasis is placed on hands-on practice\, real use cases\, and immediate workplace application to support digital transformation and measurable performance improvement.  \nTarget Audience \n\n Executives and Business Owners \nManagers and Team Leaders\nMarketing\, Sales\, and E-commerce Professionals\nProfessionals involved in digital strategy\, content creation\, and process optimisation \n\nLearning Outcomes \n\n\n\nDevelop a practical AI strategy aligned with business objectives  \n\n\nIdentify high-impact AI use cases across business functions  \n\n\nUse generative AI tools for content creation and data analysis  \n\n\nApply AI to digital marketing and social media strategy  \n\n\nDesign effective prompts and workflows for consistent AI results  \n\n\n\nCourse Outlines \n\nDay 1 – AI Strategy & Digital Marketing Foundations  \nModule 1: AI Landscape & Business Transformation  \n\n Overview of current AI trends and adoption principles \nUnderstanding AI’s role in digital transformation \n Opportunities and limitations of AI in organisations \n Malaysia business context and adoption considerations \n\nModule 2: Strategic AI Integration for Business Operations  \n\n Identifying AI opportunities in business processes \n AI use cases in HR\, supply chain\, and customer service \nAligning AI initiatives with business goals \n Establishing KPIs and success measures for AI adoption \n\nModule 3: AI-Driven Digital Marketing Strategy  \n\n Using AI to analyse customer segments and behaviour \nAI-assisted campaign planning and targeting \n Competitive and market analysis using AI \n Improving marketing decision-making with AI insights \n\nModule 4: AI for Social Media & Campaign Execution  \n\n Creating AI-assisted social media strategies \n Content planning and calendar generation \n AI support for ad copy\, captions\, and visuals \n Measuring campaign effectiveness using AI insights \n\nDay 2 – Generative AI Tools & Content Mastery  \nModule 5: Generative AI Platforms & Capabilities  \n\n Overview of ChatGPT\, Gemini\, and Deepseek \n Strengths and limitations of different AI tools \n Selecting the right AI tool for different tasks \n Responsible and ethical AI usage \n\nModule 6: Prompt Engineering for Reliable Results  \n\n Structuring effective prompts \n Controlling tone\, format\, and output quality \n Advanced prompting techniques \n Avoiding common AI output errors \n\nModule 7: AI-Powered Content Creation & Productivity  \n\n AI for blogs\, emails\, scripts\, and marketing content \n Refining content for platforms and SEO \n Using AI for internal documents and communications \nImproving productivity through AI workflows \n\nModule 8: Workflow Integration & Action Planning  \n\n Combining AI tools into daily work processes \n Developing an individual AI action plan \n Practical implementation challenges \n Best practices for sustained AI adoption\n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/ai-powered-digital-transformation-strategy-marketing-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260304
DTEND;VALUE=DATE:20260306
DTSTAMP:20260421T184321
CREATED:20251224T035715Z
LAST-MODIFIED:20260112T071546Z
UID:50455-1772582400-1772755199@uoa-academy.com
SUMMARY:Basic Fire Fighting & ERP Training (with Fire Drill Exercise & Safety Awareness) (2 Days)
DESCRIPTION:Objectives \nThe objectives of the “Basic Fire Fighting & ERP Training” program\, which includes a Fire Drill Exercise and Safety Awareness\, are to provide participants with essential knowledge and skills to respond effectively in the event of a fire emergency. The program aims to familiarize participants with basic fire-fighting techniques\, Emergency Response Procedures (ERPs)\, and to instill a heightened safety awareness mindset. Additionally\, the incorporation of a Fire Drill Exercise enhances practical application and ensures participants are well-prepared for real-life emergency scenarios.  \nTarget Audience \nThis training is designed for individuals across various industries and workplaces\, including office environments\, manufacturing facilities\, and public spaces. It caters to employees\, supervisors\, safety officers\, and anyone interested in acquiring fundamental fire-fighting skills and understanding Emergency Response Procedures. The program is suitable for those looking to enhance their safety awareness and contribute to a secure work environment.  \nLearning Outcomes \n\n\nAttainment of essential skills in basic fire-fighting techniques\, encompassing the proper use of fire extinguishers and efficient evacuation procedures. \n Development of a safety awareness mindset among participants. \n The Fire Drill Exercise serves as a practical reinforcement\, allowing participants to apply theoretical knowledge\, enhancing their proficiency in real-life emergency scenarios. \n Empowerment of participants to actively contribute to workplace safety by identifying potential hazards and adhering to established safety protocols. \n\nCourse Outlines \nDay 1:  \nModule 1: Introduction to Fire Safety and Emergency Response  \n\n Understanding the Importance of Fire Safety \n Overview of Emergency Response Procedures (ERPs) \nIntroduction to Safety Awareness Mindset \n\nModule 2: Basic Fire-Fighting Techniques  \n\n Proper Use of Fire Extinguishers \n Efficient Evacuation Procedures \n Practical Application and Hands-on Training \n\nModule 3: Emergency Response Procedures (ERPs)  \n\n In-Depth Exploration of Workplace-Specific ERPs \n Coordinated Response in Fire Emergencies \n Integration of ERPs into Daily Safety Practices \n\nModule 4: Safety Awareness Mindset Development  \n\n Identifying Potential Hazards in the Workplace \n Cultivating a Proactive Safety Awareness Mindset \n Contribution to a Secure Work Environment \n\nDay 2:  \nModule 5: Fire Drill Exercise  \n\n Simulated Emergency Scenario Participation \n Practical Application of Fire-Fighting Techniques \n Evaluation and Feedback for Continuous Improvement \n\nModule 6: Practical Reinforcement of Knowledge  \n\n Application of Theoretical Knowledge in Real-Life Scenarios \nEnhancing Proficiency in Emergency Response \n Continuous Improvement Strategies \n\nModule 7:Active Contribution to Workplace Safety  \n\n Empowerment to Identify and Address Potential Hazards \nAdherence to Established Safety Protocols \n\n● Collective Responsibility for a Secure Work Environment  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/basic-fire-fighting-erp-training-2-day-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260304
DTEND;VALUE=DATE:20260306
DTSTAMP:20260421T184321
CREATED:20251224T035210Z
LAST-MODIFIED:20260112T071509Z
UID:50453-1772582400-1772755199@uoa-academy.com
SUMMARY:Speak to Serve (Communication & Service) (2 Days)
DESCRIPTION:Objectives \nSpeak to Serve is an engaging and practical programme designed to help frontliners communicate clearly and confidently with guests and colleagues. Participants will discover how to express professionalism through speech and body language\, apply active listening\, and handle guest interactions gracefully. In the hospitality industry\, every word\, gesture\, and tone shapes the guest experience. This programme empowers frontliners to deliver service that reflects true hospitality excellence.  \nTarget Audience \n\n Front Office and Guest Service Staff \n Restaurant Hosts \n Food & Beverage Service Staff \n All frontline employees in the hospitality industry who interact directly with guests \n\nLearning Outcomes \n\n\n Recognise the role of effective communication in delivering superior guest experiences \nDemonstrate professional verbal and non-verbal communication skills in hospitality settings\nApply active listening and empathy to understand and respond to guest needs\nUse polite\, positive\, and service-oriented language in all interactions\nHandle guest concerns and complaints with empathy and confidence\n\nCourse Outlines \nDay 1  \nModule 1: The Power of First Impressions  \n\n First impressions are formed rapidly and often based on unconscious judgement \nFirst impressions influence opportunities\, career advancement\, and leadership perception \n First impressions shape brand perception\, brand recall\, and guest loyalty \nPointers for men and ladies to create a positive first impression \nActivity: Ice breaker\, lecture\, discussion \n\nModule 2: What is Courtesy?  \n\n Definition of courtesy \n Components of courtesy – AHCPR (Attentive\, Helpful\, Courteous\, Polite\, Respectful) \nActivity: Lecture and discussion \n\nModule 3: Understanding the Customer  \n\n Definition of a customer \n Anyone who walks through the door \n Anyone affected by the service you provide \n Types of customers \n Customer wants and needs \nActivity: Lecture and discussion \n\nModule 4: Verbal and Non-Verbal Communication  \n\n Verbal communication – definition \n Examples of verbal communication (conversation\, email\, telephone) ● Elements of verbal communication (tone\, pace\, fluency) \n Non-verbal communication – definition \n Body language (posture\, gestures\, movement) \n Eye contact \n Tone of voice (pitch\, inflection\, volume) \n Proxemics (use of space) \n How verbal and non-verbal communication work together \n Understanding message conflict and emotional cues \nActivity: Lecture\, demonstration\, role play \n\nModule 5: Key Courteous Behaviours for Customer Service  \n\n Presentable appearance \n Appropriate and accurate speech and action \n Tagging of message \n Genuineness of speech and action \n Volume and clarity of speech \n Modulation of tone \n Suitable gestures and correct posture \n Effective smile and maintenance of eye contact \n\nActive listening  \n\nTelephone Service: \n\n○ Prompt answering  \n○ Appropriate speech  \n○ Active listening  \nDay 2  \nModule 6: Application of Key Courteous Behaviours  \n\n Greeting customers \n Establishing eye contact and offering assistance \n Making service offers that can be delivered \n Handling protracted service and delays \n Referring customers to another service point \n Pointing out customer mistakes tactfully \n Apologising for mistakes \n Handling service breakdowns \n Saying “No” professionally \n Requesting identification \n Terminating contact appropriately \nActivity: Role plays \n\nModule 7: Application of Courteous Behaviours (Telephone Handling)  \n\n Picking up the receiver \n Holding the receiver correctly \n Answering calls professionally \n Transferring calls \n Requesting callers to wait \n Answering another person’s call \n Handling interruptions \n Closing the call \nActivity: Discussion and role play \n\nModule 8: Dealing with Difficult Customers  \n\n Understanding difficult customer behaviour \n Remaining calm and composed \n Managing situations within authority limits \nActivity: Role play and discussion \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/speak-to-serve-hospitality-communication-service-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260225
DTEND;VALUE=DATE:20260227
DTSTAMP:20260421T184321
CREATED:20251224T032003Z
LAST-MODIFIED:20260112T071445Z
UID:50451-1771977600-1772150399@uoa-academy.com
SUMMARY:Basic English at the Workplace – Level 2 (2 Days)
DESCRIPTION:Objectives \nThis programme is designed for employees with basic English knowledge who want to communicate more clearly and confidently at work. It focuses on improving sentence structure\, vocabulary\, and everyday workplace communication. Participants will practise speaking\, listening\, reading\, and basic writing skills commonly used in workplace situations. The programme supports participants in moving from basic understanding to more functional and confident workplace communication. \nTarget Audience \n\nEmployees with basic English proficiency\nStaff who can communicate in simple English but lack confidence\nEmployees who need to improve workplace communication skills\n\nLearning Outcomes \n\n\nCommunicate more clearly in common workplace situations\nUse correct sentence structures and expanded workplace vocabulary\nParticipate in basic work-related conversations and discussions\nWrite short and simple work-related messages and emails\n\n\nCourse Outlines \n\nDay 1  \nModule 1: Strengthening English Fundamentals  \n\n Reviewing basic grammar and sentence structure \n Expanding common workplace vocabulary \n Using correct tenses in daily work communication \n\nModule 2: Speaking Clearly and Confidently  \n\n Expressing ideas and opinions simply \n Asking questions and seeking clarification \n Improving pronunciation and clarity \n\nModule 3: Workplace Communication Skills  \n\n Communicating with colleagues and supervisors \n Handling simple telephone conversations \n Understanding and responding to instructions \n\nDay 2  \nModule 4: Writing for the Workplace  \n\n Writing simple emails and messages \n Using polite and professional language \n Avoiding common writing mistakes \n\nModule 5: Listening and Understanding at Work  \n\n Improving listening skills in meetings and discussions \nUnderstanding feedback and instructions \n Responding appropriately in conversations \n\nModule 6: Practical Communication Practice  \n\n Role-plays based on real workplace situations \n Guided speaking and writing exercises \n Practice with feedback and correction \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/basic-english-at-the-workplace-build-communication-confidence/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260225
DTEND;VALUE=DATE:20260227
DTSTAMP:20260421T184321
CREATED:20251224T031505Z
LAST-MODIFIED:20260122T034541Z
UID:50449-1771977600-1772150399@uoa-academy.com
SUMMARY:Delegation: The Art of Delegating Effectively (2 Days)
DESCRIPTION:Objectives \nThe “Delegation: The Art of Delegating Effectively” course is designed to help participants develop the skills and knowledge required to effectively delegate tasks and responsibilities in a professional setting. Delegation is a crucial skill for leaders and managers as it empowers team members\, improves productivity\, and fosters professional growth. Through interactive discussions\, practical exercises\, and case studies\, participants will learn the essential techniques and strategies for successful delegation.  \nTarget Audience \nThe “Delegation: The Art of Delegating Effectively” course is designed for managers\, supervisors\, team leaders\, entrepreneurs\, business owners\, project managers\, department heads\, team coordinators\, HR professionals\, emerging leaders\, and professionals transitioning to leadership roles\, who aim to enhance their delegation skills and effectively assign tasks and responsibilities in their respective roles and industries.  \nLearning Outcomes \n\n\n Understand the concept and importance of delegation in a professional setting. \nAssess tasks and determine their suitability for delegation based on team members’ skills and capabilities. \n Effectively communicate expectations\, instructions\, and guidelines for delegated tasks. \n Establish clear objectives\, deadlines\, and checkpoints for delegated tasks.\n\nCourse Outlines \nModule 1: Foundations of Workplace Conflict  \n\n Defining Workplace Conflict \n Types of Workplace Conflict (Interpersonal\, Intergroup\, Organizational) \nCauses of Conflict (Communication\, Personality\, Resources\, Values) \nImpact of Conflict (Productivity\, Morale\, Teamwork) \n\nModule 2: Understanding Conflict Styles  \n\n The Five Conflict Styles (Competing\, Collaborating\, Compromising\, Avoiding\, Accommodating) \n Thomas-Kilmann Conflict Mode Instrument (TKI) or similar assessment \nIdentifying your preferred and less preferred styles \n Analyzing the effectiveness of different styles in various situations \n\nModule 3: Communication Strategies for Conflict Resolution  \n\n Active Listening Techniques (Summarizing\, Reflecting\, Clarifying) \n Assertive Communication vs. Aggressive/Passive Communication \nNonverbal Communication (Body Language\, Tone of Voice) \n Communicating with Empathy and Respect \n\nModule 4: Problem-Solving and Negotiation  \n\n Identifying Shared Interests and Common Ground \n Brainstorming Solutions and Generating Options \n Win-Win Negotiation Strategies (Principled Negotiation) \n Building Consensus and Reaching Agreement \n\nDay 2:  \nModule 5: Emotional Intelligence in Conflict  \n\n Recognizing and Managing Emotions (Self-Awareness\, Self-Regulation) \nEmpathy and Perspective-Taking \n Building Rapport and Trust \n De-escalating Conflict Situations \n\nModule 6: Conflict Prevention Strategies  \n\n Creating a Positive and Supportive Workplace Culture \n Open Communication Channels and Feedback Mechanisms \nEarly Intervention and Conflict Detection \n Team Building and Conflict Resolution Training \n\nModule 7: Conflict Resolution Techniques  \n\n Mediation and Facilitation Skills \n Third-Party Intervention and Resolution Processes \n Formal and Informal Conflict Resolution Procedures \n Addressing Power Imbalances and Discrimination \n\nModule 8: Developing a Personal Action Plan  \n\n Identifying Areas for Personal Growth in Conflict Resolution \nSetting SMART Goals for Improvement \n Creating a Personal Conflict Resolution Toolkit \n Practicing Conflict Resolution Skills Through Role-Playing and Simulations \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/2-day-delegation-training-the-art-of-delegating-effectively/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260210
DTEND;VALUE=DATE:20260212
DTSTAMP:20260421T184321
CREATED:20251224T030930Z
LAST-MODIFIED:20260112T071400Z
UID:50447-1770681600-1770854399@uoa-academy.com
SUMMARY:Hazard Identification\, Risk Assessment and Risk Control (HIRARC)
DESCRIPTION:Objectives \nThe Hazard Identification\, Risk Assessment\, and Risk Control (HIRARC) Training Course is designed to equip participants with the essential knowledge and skills to systematically identify\, assess\, and control hazards in the workplace. The course is designed to instill a comprehensive understanding of HIRARC principles\, fostering a proactive safety culture within organizations.  \nTarget Audience \nThis training course is tailored for individuals across various industries\, including but not limited to safety officers\, supervisors\, managers\, and middle management that are involved in health and safety responsibilities. It caters to professionals seeking to enhance their proficiency in hazard identification\, risk assessment\, and risk control\, ultimately contributing to a safer working environment.  \nLearning Outcomes \n\n\n Thorough understanding of HIRARC methodology. \n Proficiency in identifying workplace hazards and conducting risk assessments. \nImplementation of practical risk control measures. \n Development of clear safety communication skills. \n Active contribution to robust safety management systems. \n Empowerment to minimize risks and foster a safer work environment. \n\n\nCourse Outlines \nDay 1:  \nModule 1: Introduction to HIRARC Principles  \n\n Overview and importance of Hazard Identification\, Risk Assessment\, and Risk Control. \n Principles of fostering a proactive safety culture. \n\nModule 2: HIRARC Methodology  \n\n In-depth exploration and practical application exercises. \n Case studies illustrating successful HIRARC implementation. \n\nModule 3: Target Audience and Industry Application  \n\n Identification of target audience and customization for diverse industries. \nPractical scenarios and discussions for industry-specific application. \n\nModule 4: Proficiency in Hazard Identification and Risk Assessment  \nTechniques for identifying workplace hazards.  \n\n Step-by-step guide to conducting effective risk assessments. \n\nDay 2:  \nModule 5: Practical Risk Control Measures  \n\n Implementation strategies and real-world simulations. \n Showcasing successful risk control practices through case studies. \n\nModule 6: Safety Communication Skills  \n\n Importance of clear safety communication. \n Developing effective communication strategies. \n\nModule 7: Contribution to Safety Management Systems  \n\n Active contribution to robust safety management systems. \n Integration of HIRARC principles into organizational safety frameworks. \n\nModule 8: Empowerment for a Safer Work Environment  \n\n Strategies for minimizing risks in the workplace. \n Fostering a culture of safety empowerment. \n\nPRICING:RM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/hirarc-training-hazard-identification-risk-control-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260210
DTEND;VALUE=DATE:20260212
DTSTAMP:20260421T184321
CREATED:20251224T030328Z
LAST-MODIFIED:20260112T071330Z
UID:50445-1770681600-1770854399@uoa-academy.com
SUMMARY:Halal Competency Training (2 Days)
DESCRIPTION:Objectives \nMalaysia is globally recognised as a halal hub\, yet many organisations still face gaps in halal governance\, operational compliance\, documentation\, and audit readiness. This 2-day Halal Competency programme equips participants with practical knowledge\, regulatory understanding\, and hands-on tools to implement and manage halal requirements in accordance with JAKIM guidelines\, MS standards\, and industry best practices.  \nThe programme goes beyond theory\, focusing on real workplace application\, common non-compliance issues\, and readiness for halal certification and audits.  \nTarget Audience \n\n Halal Committee Members \n Quality Assurance & Compliance Personnel \n Operations\, Procurement & Supply Chain Staff \n Food & Beverage\, Hospitality\, Logistics & Manufacturing Personnel \nManagement and Supervisors responsible for halal compliance \n\nLearning Outcomes \n\nUnderstand the halal ecosystem in Malaysia and the roles of JAKIM\, State Islamic Religious Departments (JAIN/JAIS)\, and certification bodies \n Interpret key Malaysian Halal Standards (MS) and halal certification requirements \nIdentify halal risks\, critical control points\, and non-compliance issues within operations \n Establish and maintain an effective Halal Assurance System (HAS) \nPrepare organisations for halal certification\, surveillance\, and audit processes \nApply halal principles confidently in daily operations\, procurement\, handling\, and documentation \n\nCourse Outlines \n\nDay 1 – Halal Fundamentals\, Standards & Regulatory Framework  \nModule 1: Introduction to Halal & Tayyiban (Malaysia Context)  \n\n Halal and Tayyiban concepts in Islam \n Common misconceptions about halal \n Halal as a business\, governance\, and reputation issue \nMalaysia’s positioning as a global halal hub \n\nModule 2: Malaysia Halal Ecosystem & Regulatory Bodies  \n\n Role of JAKIM\, JAIN/JAIS\, HDC\, and related agencies \nHalal certification flow in Malaysia \n Responsibilities of halal certificate holders \n Legal and reputational consequences of non-compliance \n\nModule 3: Overview of Malaysian Halal Standards (MS)  \n\n Introduction to key Malaysian Halal Standards \n MS 1500 – Food & Beverage \n MS 2400 – Halal Logistics \n MS 2200 – Cosmetics & Personal Care \n Applicability across different industries \n Understanding “shall” vs “should” requirements \n\nModule 4: Halal Control Points & Risk Areas  \n\n Halal Critical Control Points (HCCP) \n Raw materials\, ingredients\, and suppliers \n Cross-contamination risks \n Storage\, handling\, processing\, and transportation \n Case studies of halal breaches in Malaysia \n\nDay 2 – Halal Assurance System\, Documentation & Audit Readiness Module 5: Halal Assurance System (HAS)  \n\n Definition and importance of HAS \n Key components of HAS \n Halal policy \n Halal committee and assigned roles \n Internal halal control system \n Integrating halal requirements into SOPs and QMS \n\nModule 6: Documentation & Record Management  \n\n Mandatory halal documentation \n Supplier verification and traceability \n Halal declarations and supporting evidence \n Common documentation mistakes identified during audits \n\nModule 7: Halal Audit & Certification Readiness  \n\n JAKIM audit process and expectations \n Internal halal audit versus external audit \n Preparing staff for audit interviews \n Managing non-conformities and corrective actions \n\nModule 8: Practical Application & Case Simulation  \n\n Group discussion on halal issues in participants’ organisations \n Simple halal risk assessment exercise \n Best practices from Malaysian industries (F&B\, hospitality\, logistics\, manufacturing) \nAction planning to strengthen halal compliance at the workplace \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/2-day-halal-competency-training-jakim-ms-standards/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260210
DTEND;VALUE=DATE:20260211
DTSTAMP:20260421T184321
CREATED:20251224T025138Z
LAST-MODIFIED:20260112T071248Z
UID:50443-1770681600-1770767999@uoa-academy.com
SUMMARY:Mastering Microsoft PowerPoint & Presentation Skills (1 Day)
DESCRIPTION:Objectives \nThis programme is designed for professionals who already use Microsoft PowerPoint and want to elevate both their slide design and presentation delivery skills. It focuses on transforming content-heavy slides into clear\, visually compelling messages while strengthening presentation structure and audience engagement. Participants will learn how to design slides that support decision-making\, influence stakeholders\, and communicate ideas with impact. The programme also integrates practical presentation techniques to ensure slides and delivery work together effectively. By the end of the session\, participants will be able to present with greater clarity\, confidence\, and professionalism.  \nTarget Audience \n\nExecutives\, managers\, and team leaders \n Sales\, marketing\, and business development professionals \n Trainers\, presenters\, and subject matter experts \n Professionals who frequently present data\, proposals\, or reports \n\nLearning Outcomes \n\nDesign clear\, professional\, and visually consistent PowerPoint slides \nStructure presentations for clarity\, flow\, and decision-making \nUse advanced PowerPoint features to improve efficiency and design quality\nPresent ideas confidently and engage audiences effectively \nDeliver presentations that influence\, inform\, and persuade\n\nCourse Outlines \n\nModule 1: Structuring an Effective Presentation  \n\n Defining presentation objectives and key messages \nUnderstanding audience needs and expectations \n Building logical flow and structure for clarity \n\nModule 2: Advanced PowerPoint Slide Design  \n\n Applying visual hierarchy and clean layouts \n Effective use of fonts\, colours\, and spacing \n Simplifying content and avoiding slide overload \n\nModule 3: Professional Use of PowerPoint Tools  \n\n Using Slide Master for consistency \n Working with shapes\, icons\, images\, and alignment tools \nImproving efficiency and slide quality \n\nModule 4: Presenting Data and Key Messages Clearly  \n\nChoosing the right charts and visuals \n Highlighting insights and key takeaways \n Avoiding common data presentation mistake \n\nModule 5: Presentation Skills for Confident Delivery  \n\nVoice control\, posture\, and body language \n Engaging audiences and managing attention \n Handling questions and interruptions professionally \n\nPRICING: \n\nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/mastering-microsoft-powerpoint-presentation-skills-1-day/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260204
DTEND;VALUE=DATE:20260206
DTSTAMP:20260421T184321
CREATED:20251224T024059Z
LAST-MODIFIED:20251231T013915Z
UID:50438-1770163200-1770335999@uoa-academy.com
SUMMARY:Masuring ROI and Training Results
DESCRIPTION:Introduction \nTraining programs are vital for improving organizational performance\, but evaluating their effectiveness is a significant challenge. Historically\, training success has been measured through participant feedback and self-reported learning\, often collected via “smile-sheets.” While these methods are easy to use and tend to yield positive results\, they fail to measure the true impact of the training—specifically\, whether the learning is applied in the workplace and how it affects key business metrics. \n“How to Measure Training Results” introduces a systematic framework to address this gap. This methodology\, which spans five levels\, provides a comprehensive approach for evaluating training programs. It allows organizations to scrutinize success from every angle\, moving beyond simple participant satisfaction to assess the actual transfer of skills and the tangible impact on business goals\, helping decision-makers determine which programs are effective and how to improve them. \nWhy Is This Course Required \nEffective training evaluation is a critical challenge for many organizations\, leading to ineffective ROI calculations and difficulty justifying training budgets. Without a strategic approach to measurement\, learning and development teams struggle to prove the value of their programs\, which can result in missed opportunities and budget cuts. The Measuring ROI and Evaluating Training Effectiveness course provides a structured framework to tackle these issues. It teaches participants how to use ROI methodologies and optimize data collection to createsystems that deliver measurable results. This empowers professionals to better calculate financial gains\, align training with business goals\, and improve the overall efficiency of their learning functions. \n\nWho Should Attend? \n\n\nDirector of Learning and Development\nLearning and Development Manager\nTraining Manager\nDirector of Human Resources\nHuman Resource Manager\nDirectors of Human Capital\nTraining Executives\nTrainers\n\nCourse Outline  \n\nDay 1 \nGetting Started \n\n\nIntroduction \n\n\nAdministrative details \n\n\nWorkshop objectives \n\n\nCourse contents \n\n\nModule 1: The Need for and Benefits of Measurement and Evaluation of Training Outcome \n\n\nThe need for measurement and evaluation \n\n\nCase study \n\n\nThe training cycle \n\n\nThe learning pathway \n\n\nCreating a result-based training culture \n\n\nA framework for evaluation with six types of measures \n\n\nModule 2: The ROI Model and Process \n\n\nOverview of the ROI Model and Process \n\n\nDefining ROI and Benefits Cost Ratio \n\n\nDeciding which of the five levels is right for your training evaluation \n\n\nExercise \n\n\nModule 3: Step 1 – Developing Training Objectives: The Basis for Measurement \n\n\nHow specific objectives at each level contribute to ROI \n\n\nLinking training objectives to organizational objectives \n\n\nDeveloping objectives at each level \n\n\nCase study \n\n\nExercise \n\n\nModule 4: Step 2 – Developing Evaluation Plans and Baseline Data \n\n\nTypes of measure \n\n\nClarify the purpose of evaluation initiative \n\n\nApproaches to collecting baseline data \n\n\nFactors to consider when developing an evaluation strategy \n\n\nExercise: Developing evaluation plans and strategy \n\n\n\nDay 2 \nModule 5: Step 3 – Collecting Data During Training for Level 1 and 2 Measurement \n\n\nLevel 1: Measuring Reaction and Satisfaction \n\n\nMethods of Level 1 data collection \n\n\nLevel 1 Target areas: How \n\n\nExercise \n\n\nLevel 2: Measuring Learning \n\n\nMeasuring learning with less structured activities \n\n\nExercise \n\n\nModule 6: Step 4 – Collecting Data After Training for Level 3 and 4 \n\n\nBest methods of collecting follow-up data \n\n\nFinding the most reliable data sources \n\n\nTypes of questions to ask in any follow-up evaluation \n\n\nMethods improving response rate to questionnaires \n\n\nExercise: Data collection \n\n\nModule 7: Step 5 – Converting Data to Monetary Values \n\n\nSorting out hard and soft data \n\n\nMethods for converting data to monetary values \n\n\nSelection of the method to convert data \n\n\nAddress credibility issue \n\n\nAsking the right questions \n\n\nConverting a unit of value \n\n\nModule 8: Step 6 – Identifying Cost of Training \n\n\nImportance of cost in determining ROI \n\n\nAll costs and Loaded costs \n\n\nCategories of costs \n\n\nCost accumulation and estimation \n\n\nCost Classification Index \n\n\nExercise: Determine training cost \n\n\nModule 9: Step 7 – Calculating ROI on Training – Level 5 \n\n\nCalculating the Benefits-Cost Ratio and ROI \n\n\nThe Guiding principle \n\n\nPotential magnitude of an ROI for target population \n\n\nRational approach to ROI \n\n\nROI comparisons \n\n\nExercise: Calculate ROI \n\n\nModule 10: Step 9 – Identify Intangible Benefits \n\n\nWhy intangible benefits are important \n\n\nCommon intangible variables \n\n\nIdentify intangible benefits \n\n\nExercise \n\n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/masuring-roi-and-training-results/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260204
DTEND;VALUE=DATE:20260206
DTSTAMP:20260421T184321
CREATED:20251224T022108Z
LAST-MODIFIED:20260112T071201Z
UID:50436-1770163200-1770335999@uoa-academy.com
SUMMARY:Improving Confidence and Mastering Emotional Intelligence (2 Days)
DESCRIPTION:Objectives \nThe objective of the Handling Customer Complaints training program is to provide participants with a comprehensive understanding of the skills and knowledge necessary to effectively handle customer complaints and improve customer satisfaction. In today’s highly competitive business environment\, it is crucial for organizations to have a solid approach to managing customer complaints. Effective handling of customer complaints can help to prevent the loss of business\, maintain customer loyalty\, and even enhance the reputation of an organization.  \nTarget Audience \nExecutives and Senior Executives across industries who:  \n\n Want to project stronger authority and credibility in their roles. \n Seek to balance logic with emotional intelligence in decision-making. \nNeed to enhance resilience\, composure\, and communication in high-pressure contexts. \n Desire to strengthen their people-leadership and influence skills. \n\nLearning Outcomes \nProject executive confidence through mindset\, body language\, and communication.  \n\nIdentify and regulate emotional triggers for improved self-control. \n Apply resilience techniques to thrive in high-stakes leadership challenges. \nMaster the five domains of emotional intelligence and apply them at work. \nStrengthen empathy and active listening to build trust and influence. \nHandle conflict and tough conversations with composure and fairness. \nLead authentically\, aligning personal values with organizational culture. \n\nCourse Outlines \nDay 1 : Building Confidence and Personal Mastery  \nModule 1: The Psychology of Confidence  \n\nConcepts: \n\n○ Growth vs. fixed mindset and how it shapes confidence.  \n○ Reframing failure as feedback and learning.  \n○ Recognizing internal “saboteurs” (self-doubt\, imposter syndrome).  \n\nEngaging Activity: Confidence Mapping – Participants list 3 personal “power moments” where they overcame challenges and reframe one recent setback into a learning opportunity. \nElaboration: Leaders see confidence not as arrogance but as grounded belief in capability\, built through mindset and intentional practice. \n\nModule 2: Executive Presence and Influence  \n\nConcepts: \n\n○ The three pillars of presence: Appearance\, Behavior\, Communication. ○ The science of body language\, voice projection\, and eye contact.  \n○ The art of storytelling for impact.  \n\nEngaging Activity: Executive Presence Drill – Deliver a 2-minute presentation with peer scoring on credibility\, clarity\, and presence. \nElaboration: Presence is the outer layer of confidence that convinces others to trust in a leader’s competence and direction. \n\nModule 3: Self-Awareness and Emotional Triggers  \n\nConcepts: \n\n○ Johari Window: expanding “open self” through feedback.  \n○ The role of emotional triggers in decision-making.  \n○ Distinguishing between reaction and response.  \n\nEngaging Activity: Hot Buttons Mapping – Participants identify personal triggers (e.g.\, criticism\, resistance\, time pressure) and create strategies to respond effectively. \nElaboration: Self-awareness is the compass of leadership\, helping executives act consciously rather than react emotionally. \n\nModule 4: Building Resilience Under Pressure  \n\nConcepts: \n\n○ Stress as a leadership reality – healthy vs. toxic stress.  \n○ Mindfulness and grounding strategies (breathing\, visualization\, reframing). ○ Developing adaptability in times of change.  \n\nEngaging Activity: Crisis Simulation – Teams handle a sudden crisis (e.g.\, major client loss\, media scandal\, operational breakdown) with limited time. \nElaboration: Resilience transforms challenges into opportunities\, enabling leaders to maintain calm and inspire confidence in turbulent times. \n\nDay 2 – Mastering Emotional Intelligence in Leadership  \nModule 5: Foundations of Emotional Intelligence  \n\nConcepts: \n\n○ Daniel Goleman’s 5 domains: Self-awareness\, Self-regulation\, Motivation\, Empathy\, Social skills.  \n○ How EI correlates with leadership effectiveness and business performance. ○ Emotional vs. rational decision-making.  \n\nEngaging Activity: EI Self-Assessment – Participants complete a diagnostic tool and discuss findings in small groups. \nElaboration: Leaders recognize EI as a measurable and trainable skill that fuels sustainable leadership success. \n\nModule 6: Empathy\, Communication\, and Conflict Management  \n\nConcepts: \n\n○ Empathy as a leadership advantage.  \n○ Levels of listening: cosmetic\, conversational\, active\, and empathetic. ○ Using EI to resolve conflicts constructively.  \n\nEngaging Activity: Conflict Role-Plays – Participants practice handling tough conversations (e.g.\, poor performance feedback\, team conflict\, client pushback). \nElaboration: Empathy builds trust and fairness\, ensuring leaders are respected even when making tough calls. \n\nModule 7: Leading with Authentic Confidence and EI  \n\nConcepts: \n\n○ Authentic leadership: aligning values with actions.  \n○ Balancing confidence with humility.  \n○ Inspiring and motivating teams through EI.  \n\nEngaging Activity: Leadership Challenge Game – Teams face a simulated boardroom dilemma requiring strategy\, empathy\, and influence. \nElaboration: Authentic leaders who combine confidence with emotional intelligence inspire loyalty\, foster collaboration\, and achieve long-term impact. \n\nClosing Session – Integration and Action Planning  \n\nActivity: My Confidence&EI Leadership Pledge – Each participant writes down 3 behaviors they will commit to practicing in the next 30 days. \nPeer Coaching: Share commitments with a partner for accountability. \nFacilitator Wrap-Up: Reinforce that confidence and EI are continuous practices that grow stronger with self-reflection and application. \n\nPRICING:RM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/improving-confidence-emotional-intelligence-2-day-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260204
DTEND;VALUE=DATE:20260206
DTSTAMP:20260421T184321
CREATED:20251224T020825Z
LAST-MODIFIED:20260112T072040Z
UID:50434-1770163200-1770335999@uoa-academy.com
SUMMARY:Handling Customer Complaints  (2 Days)
DESCRIPTION:Objectives \nThe objective of the Handling Customer Complaints training program is to provide participants with a comprehensive understanding of the skills and knowledge necessary to effectively handle customer complaints and improve customer satisfaction. In today’s highly competitive business environment\, it is crucial for organizations to have a solid approach to managing customer complaints. Effective handling of customer complaints can help to prevent the loss of business\, maintain customer loyalty\, and even enhance the reputation of an organization. \nTarget Audience \nThe target audience for the Handling Customer Complaints training program includescustomer service representatives\, front-line employees\, managers\, and anyone whointeracts with customers in a business setting. \nLearning Outcomes \n\n Communicate effectively with customers using active listening techniques \nIdentify root causes of customer complaints and use problem-solving\, negotiation\, and empathy to resolve them \n Manage personal emotions and respond professionally in challenging situations \nIdentify patterns and trends in customer complaints and make recommendations for service improvement. \n\nCourse Outlines \nDay 1:  \nModule 1: Introduction to Customer Complaints  \n\n The importance of effective complaint handling \n Types of customer complaints \n Understanding customer needs and expectations \n The cost of poor complaint handling \n\nModule 2: Active Listening Techniques  \n\n Importance of active listening in customer interactions \nPractical strategies for attentive and empathetic listening \nEnhancing communication through effective listening skills \n\nModule 3: Effective Communication Skills  \n\n Verbal and nonverbal communication techniques \n Active listening skills \n Asking effective questions \n Using empathy to build rapport \n\nModule 4: Managing Emotions  \n\n Understanding and managing personal emotions \n Strategies for staying calm and professional \n Dealing with angry or upset customers \n Avoiding escalation \n\nDay 2:  \nModule 5: Time management  \n\n Prioritizing complaints \n Setting realistic expectations with customers \n Managing time effectively \n Resolving complaints within an appropriate time frame \n\nModule 6: Professional Response in Challenging Situations  \n\nStrategies for maintaining professionalism in difficult scenarios \nDe-escalation techniques for defusing tense customer interactions \nCase studies on effective responses to challenging complaints \n\nModule 7: Complaint Resolution Techniques  \n\n Root cause analysis \n Problem-solving techniques \n Negotiation and conflict resolution \n Using empathy to address emotional complaints \n\nModule 8: Documentation and Follow-up  \n\n The importance of accurate documentation \n Following up with customers \n Identifying opportunities for improvement \n Preventing future complaints \n\nPRICING:RM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/2-day-training-effective-customer-complaint-handling/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260129
DTEND;VALUE=DATE:20260131
DTSTAMP:20260421T184321
CREATED:20251224T014030Z
LAST-MODIFIED:20260122T025820Z
UID:50428-1769644800-1769817599@uoa-academy.com
SUMMARY:Managing Effective Teams: Building Collaboration\, Trust\, and Accountability at Work (2 Days)
DESCRIPTION:Objectives \nThis 2-day in-person training equips managers and team leaders with the core competencies to lead high-performing teams in today’s dynamic workplace. Focused on Malaysian organisational realities\, the course addresses communication gaps\, role clarity\, conflict resolution\, motivation strategies\, and alignment to shared goals. Participants will gain practical frameworks to improve team effectiveness\, foster trust\, and manage team dynamics with confidence \nTarget Audience \n\nTeam leaders\, supervisors\, middle managers\, and functional heads responsible formanaging team performance\, cohesion\, and workplace collaboration.\n\nLearning Outcomes \nBy the end of this programme\, participants will be able to:  \n\n Identify the key elements of effective teams and assess current team dynamics\n Apply communication strategies that improve trust\, alignment\, and performance\nManage team conflict and resolve misunderstandings constructively\nUse motivation and delegation techniques to drive accountability and ownership\nImplement team action plans to enhance collaboration and team culture\n\nCourse Outlines \nDay 1: Building Strong Team Foundations & Trust  \nModule 1: Foundations of High-Performance Teams  \n\n Define team effectiveness using models (e.g.\, Tuckman\, Lencioni) \nDiagnose strengths and weaknesses in current teams \nStages of team development \n Characteristics of dysfunctional teams \n\nModule 2: Communication and Role Clarity  \n\n Improve team communication through clarity and feedback \nAlign roles\, goals\, and expectations \n Communication styles \n Role alignment tools \n\nModule 3: Building Trust and Psychological Safety  \n\n Recognise barriers to trust in teams \n Apply behaviours that foster open\, supportive environments \nTrust behaviour \n Safe-to-speak cultures \n\nDay 2: Managing Conflict\, Accountability & Team Culture  \nModule 4: Conflict Management and Constructive Tension  \n\n Identify common sources of team conflict \n Use structured conversations to resolve tension \n Types of conflict (task vs relationship) \n Conflict resolution tools \n\nModule 5: Motivation and Accountability  \n\n Use intrinsic and extrinsic motivation techniques \n Reinforce team accountability without micromanaging \n Motivation styles \n Performance feedback loops \n\nModule 6: Leading Team Culture and Next Steps  \n\n Embed positive norms and rituals into team life \n Develop a team improvement action plan \n Culture shaping tools \n Continuous improvement practices \n\nTraining Methodology  \nThis programme is delivered through case studies and real-life workplace scenarios supported by group discussions and interactive mapping exercises. Participants engage in role plays and communication simulations to practise team leadership skills in realistic situations. Self and team diagnostic tools are used to increase awareness of team dynamics. Learning is reinforced through action planning and peer coaching to ensure practical application at the workplace.  \nPRICING:RM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/2-day-training-managing-effective-teams-building-trust/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260129
DTEND;VALUE=DATE:20260130
DTSTAMP:20260421T184321
CREATED:20251224T015639Z
LAST-MODIFIED:20251231T013837Z
UID:50432-1769644800-1769731199@uoa-academy.com
SUMMARY:Basic English at the Workplace – Level 1  (1 Day)
DESCRIPTION:Objectives \nThis programme is designed for employees with limited English proficiency who need basic communication skills for the workplace. It focuses on building confidence in using simple English for daily work interactions. Participants will be introduced to common workplace vocabulary\, basic sentence structures\, and everyday communication scenarios. The programme provides a supportive learning environment to encourage participation and gradual improvement. It serves as a foundation for effective workplace communication. \nTarget Audience \n\nEntry-level employees \nSupport staff \nEmployees with minimal or basic English proficiency \nStaff who require basic English for daily work communication\n\n\nLearning Outcomes \n\n\n Use simple English words and phrases in the workplace \n Introduce themselves and communicate basic information \n Understand and respond to simple instructions and questions \n Communicate politely with colleagues and supervisors\n\nCourse Outline (1 Day)  \nModule 1: Introduction to Workplace English  \n\n Importance of English at work \n Common workplace words and phrases \n Basic greetings and introductions \n\nModule 2: Basic Sentence Structure  \n\n Simple sentence formation \n Present tense for daily work activities \n Asking and answering simple questions \n\nModule 3: Everyday Workplace Communication  \n\n Communicating needs and requests \n Giving and receiving simple instructions \n Telephone and face-to-face basics \n\nModule 4: Workplace Etiquette & Practice  \n\n Polite expressions and tone \n Common workplace situations \n Guided practice and role-play \n\nTraining Methodology  \nThis programme uses interactive activities\, guided practice\, simple role-plays\, and group exercises to build confidence in basic English usage. Learning focuses on practical workplace situations with continuous trainer support to encourage participation and improvement.  \nPRICING:RM 1\,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/basic-english-at-the-workplace-level-1-1-day-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260128
DTEND;VALUE=DATE:20260330
DTSTAMP:20260421T184321
CREATED:20251224T015004Z
LAST-MODIFIED:20260112T072003Z
UID:50430-1769558400-1774828799@uoa-academy.com
SUMMARY:Managing Expectation & Stress Management  (2 Days)
DESCRIPTION:Objectives \nThe “Managing Expectations & Stress Management” course is designed to equip participants with the skills to effectively manage expectations and navigate stress in both professional and personal contexts. The primary objectives include providing insights into expectation management strategies\, offering practical stress management techniques\, and fostering resilience in challenging situations. \nTarget Audience \nThis course is tailored for executives\, senior managers\, and individuals in leadership roles who aim to enhance their ability to manage expectations and stress effectively. It is suitable  for anyone seeking practical tools and strategies to navigate high-pressure situations\, improve performance\, and foster a positive work-life balance. \nLearning Outcomes \n\nCommunicate expectations clearly to minimize conflicts.\nLearn practical and effective stress management techniques.\nFoster resilience in facing challenging situations.\nDevelop skills to navigate challenging situations with composure.\nGain a deep understanding of effective management contributing to overall well-being.\n\nCourse Outlines \nDay 1:  \nModule 1: Introduction to Expectation Management  \n\n Overview of the course objectives. \n Importance of effective expectation management in professional and personal contexts. \n\nModule 2: Strategies for Clear Communication of Expectations  \n\n Techniques for communicating expectations clearly. \n Minimizing conflicts through effective communication. \n\nModule 3: Practical Stress Management Techniques  \n\n Introduction to stress management principles. \n Learning and applying practical techniques for stress reduction. \n\nModule 4: Building Resilience  \n\n Understanding resilience in the face of challenges. \n Strategies for fostering resilience in both professional and personal aspects. \n\nDay 2:  \nModule 5: Navigating Challenging Situations with Composure  \n\n Developing skills to navigate high-pressure situations. \n Maintaining composure and effectiveness in challenging environments. \n\nModule 6: Work-Life Balance  \n\n Importance of work-life balance. \n Strategies for achieving and maintaining a positive work-life balance. \n\nModule 7: Overall Well-being and Professional Success  \n\n Connecting effective expectation management and stress reduction to overall well-being. \n Building skills for professional success through effective stress and expectation management. \n\nModule 8: Group Activities and Discussions  \n\n Engaging in group activities to reinforce learning. \n Discussions on challenges and solutions in managing expectations and stress. \n\nPRICING:RM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/2-day-training-managing-expectations-stress-management/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260127
DTEND;VALUE=DATE:20260129
DTSTAMP:20260421T184321
CREATED:20251224T013438Z
LAST-MODIFIED:20260122T030006Z
UID:50426-1769472000-1769644799@uoa-academy.com
SUMMARY:Generative AI Masterclass: From Productivity to Creativity (2 Days)
DESCRIPTION:Objectives \nThis 2-day program is designed to provide a deep understanding and practical skills in using Generative AI (Gen AI). Day 1 focuses on mastering text-based AI tools (like ChatGPT etc) for office automation\, productivity\, and idea generation. Day 2 focuses on creative AI applications\, including image generation (AI Text-to-Image)\, “AI stock photo” production\, and exploring AI for audio and video. The goal is for participants to strategically integrate Gen AI into their daily tasks.  \nTarget Audience \n\n Entrepreneurs & Business Owners \n Marketing\, Sales\, and Social Media Staff \n Administrative Officers\, Executives\, & Human Resources (HR) \n Content Creators\, Freelancers\, and Designers \n Individuals seeking to boost productivity using AI \n\nLearning Outcomes \nBy the end of this programme\, participants will be able to:  \n\n Master advanced prompt engineering techniques for specific\, high-quality results. \nAutomate complex office tasks (drafting reports\, simple data analysis\, email management). \n Build a marketing strategy and content calendar using ChatGPT. \n Generate high-quality images\, visuals\, and “AI stock photos” for commercial/business use.  Explore the use of AI to generate audio (music/songs) and simple video animations. \nDevelop a simple marketing campaign plan using a combination of AI Text and AI Images. \n Understand the ethical and copyright implications of using Gen AI \n\nCourse Outlines \nDay 1: Mastering AI Fundamentals & Text Productivity  \nModule 1: Deep Dive into Generative AI  \n\n What is Generative AI vs Traditional AI \n How AI Works (Basic LLM Concepts) \n The AI Tool Ecosystem (ChatGPT\, Gemini\, Midjourney\, etc.) \nPotential vs Risk: Basic Ethics of AI Use \n\nModule 2: Prompt Engineering Masterclass  \n\n The Effective Prompt Formula (Role\, Task\, Context\, Format) \nHow to “train” ChatGPT: Custom Instructions \n Avoiding common mistakes (AI Hallucinations) \n\nModule 3: AI for Office Productivity & Administration  \n\n Email Automation: Writing drafts\, follow-ups \n Drafting Documents: Reports\, meeting minutes\, proposals \nSummarizing long documents \n Analysing customer feedback \n\nModule 4: AI for Strategy & Content Marketing  \n\n Brainstorming business plans & marketing ideas \n Generating a Content Calendar (TikTok\, IG\, Facebook) \nWriting Copywriting (AIDA\, PAS Formula) \n SWOT Analysis using AI \n\nDay 2: Generating Creative Media & Advanced Applications  \nModule 5: AI Text-to-Image Masterclass  \n\n Introduction to tools (Midjourney\, DALL-E 3\, Ideogram\, etc.) \n Anatomy of an image prompt (Subject\, Style\, Composition\, Lighting) \nGenerating photorealistic images vs illustrations \n\nModule 6: AI for Stock Photos & Marketing Assets  \n\n Techniques for generating “AI Stock Photos” for commercial use \n Generating creative assets (Logos\, Icons\, Backgrounds) \n Character Consistency (Basics) \n Ethics & Copyright of AI Images \n\nModule 7: Exploring Creative AI (Audio & Video)  \n\n Demo: Generating music/songs using AI (e.g.\, Suno AI) \n Demo: Creating simple Video Animations using AI \n Demo: AI for Voiceover & Voice Cloning (Basics) \n\nModule 8: Integrated Project & Workflow Integration  \n\n Combining AI Text + AI Image \n Developing a personal AI workflow \n Limitations & Future of AI \n\nTraining Methodology  \nThis programme combines live demonstrations of AI tools with guided hands-on practice to ensure practical application. Participants work on integrated exercises using text and image-based AI tools across real workplace scenarios. Learning is reinforced through relevant case studies and applied projects. Feedback is provided throughout to support confident and effective use of Generative AI at work.  \nPRICING:RM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/level-3-generative-ai-masterclass-2-day-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260121
DTEND;VALUE=DATE:20260223
DTSTAMP:20260421T184321
CREATED:20251224T011521Z
LAST-MODIFIED:20251231T013540Z
UID:50424-1768953600-1771804799@uoa-academy.com
SUMMARY:Smart Office Management & Administration  (2 Days)
DESCRIPTION:Objectives Modern office professionals are required to manage increasing workloads\, evolving technologies\, and complex stakeholder expectations while maintaining professionalism and efficiency. This programme provides a structured and practical approach to office management and administrative excellence in today’s workplace. It addresses organisation\, time and task management\, communication\, and working effectively with superiors. The programme also introduces practical tools and techniques to improve daily work routines and personal effectiveness. Participants will gain clarity\, structure\, and confidence in managing their administrative responsibilities in a professional office environment.Target Audience ● Administrative Professionals● Office Managers and Executive Assistants● Personal Assistants and Secretaries● Clerical and Support Staff● Employees involved in office coordination and administrative functionsLearning Outcomes By the end of this programme\, participants will be able to:● Apply structured approaches to organise office work and administrative responsibilities● Manage time\, tasks\, and priorities more effectively in a dynamic work environment● Demonstrate professional communication and workplace etiquette● Work more effectively with superiors and internal stakeholders● Utilise practical tools and techniques to improve daily work routines and efficiencyCourse Outlines Module 1: Introduction to Modern Office Administration● The evolving role of office and administrative professionals● Getting organised in a fast-paced work environment● Adapting to IR 4.0\, digitalisation\, and AI in office administration● Understanding expectations of a modern administrative roleModule 2: Managing Time & Work Priorities● Managing personal time and coordinating schedules● Keeping others on track and maintaining timelines● Prioritisation using urgency vs importance● SMART planning and goal-setting for administrative tasksModule 3: Managing Tasks\, Managing Self● Applying the 80:20 principle at work● Understanding effectiveness vs efficiency● Professional grooming and workplace presence● Organising meetings and meeting etiquette● Office ethics with internal and external stakeholdersModule 4: Interpersonal Communication in the Workplace● Verbal and non-verbal communication skills● Understanding body language and workplace signals● Personal image and professional impression● Building internal networks and professional relationshipsDay 2: WORKING SMARTER & BUILDING PROFESSIONAL PARTNERSHIPSModule 5: Managing Expectations of Superiors● Understanding different leadership styles● Identifying your superior’s working preferences● Balancing superior expectations with organisational policies● Managing upward communication professionallyModule 6: The Team of Two – Partnering with Your Boss● Building effective working relationships with superiors● Compatibility vs chemistry in working styles● Influencing and convincing skills at work● Supporting decision-making and executionModule 7: Tools & Techniques to Organise Work Routine● Idea management through mind charting● Planning work using activity vs timeline matrix● Visual control and work monitoring● Work alignment and follow-up techniques● Managing updates and progress trackingModule 8: Wrap-Up & Moving Forward● Consolidation of key learning points● Identifying improvement areas in daily work routines● Translating learning into practical workplace actions● Personal action planning for continuous improvementTraining MethodologyThis programme uses an interactive and practical learning approach\, combining guided discussions\, workplace scenarios\, hands-on exercises\, and individual reflection. Participants practise applying tools and techniques through real administrative situations to improve organisation\, communication\, and work efficiency. The focus is on immediate workplace application to ensure learning translates into improved performance and professionalism. \nPRICING:RM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/level-3-smart-office-management-administration-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260121
DTEND;VALUE=DATE:20260123
DTSTAMP:20260421T184321
CREATED:20251224T010625Z
LAST-MODIFIED:20251231T013521Z
UID:50406-1768953600-1769126399@uoa-academy.com
SUMMARY:Frontline Excellence: Delivering Service with  Confidence & Impact (2 Days)
DESCRIPTION:Objectives In today’s competitive service environment\, frontline professionals play a critical role in shaping customer perception and organisational reputation. This programme provides a structured framework for understanding the dynamics of modern customer interactions and the expectations placed on frontline roles. It addresses the realities of high-volume\, high-pressure service settings while reinforcing the importance of professionalism and consistency. Through practical scenarios and guided learning\, participants explore how everyday interactions influence customer confidence and brand credibility. The programme serves as a platform to strengthen frontline capability and support sustainable service excellence across the organisation. Target Audience ● Frontline Staff ● Customer Service Representatives ● Hospitality & Service Teams ● Call Centre & Contact Centre Agents ● Sales Assistants & Customer-Facing Roles Learning Outcomes By the end of this programme\, participants will be able to: ● Build confidence in handling customer interactions professionally ● Understand the shift from transactional service to experiential service ● Learn to anticipate customer needs and manage emotions effectively ● Apply structured recovery techniques to turn service failures into loyalty ● Deliver consistent service excellence aligned with organisational values Course Outlines Day 1: BUILDING CONFIDENCE & SERVICE FOUNDATION Module 1: The Role of Frontliners as Brand Ambassadors ● Understanding how frontline behaviour shapes brand perception ● Moving from “task-based service” to “experience ownership” ● The frontline impact on loyalty\, reputation\, and trustModule 2: Confidence in Customer Interaction ● Building self-confidence in face-to-face and verbal interactions ● Managing first impressions and professional presence ● Staying composed under pressure Module 3: Understanding Customer Behaviour & Emotions ● Why customers react the way they do ● Identifying emotional triggers in service situations ● Adapting responses based on customer mood and expectations Module 4: Communication Skills for Service Excellence ● Active listening and questioning techniques ● Managing tone\, body language\, and clarity ● Handling misunderstandings without escalating conflict Day 2: HANDLING CHALLENGES & CREATING IMPACT Module 5: Managing Difficult Customers with Professionalism ● Staying calm when customers are upset or demanding ● De-escalation techniques for tense situations ● Setting boundaries while remaining service-oriented Module 6: Anticipation & Proactive Service Behaviours ● Spotting early signs of dissatisfaction ● Anticipating needs before customers ask ● Reducing complaints through proactive actions Module 7: Service Recovery & Problem Resolution ● Handling complaints systematically ● Taking ownership of service breakdowns ● Restoring customer confidence after service failure Module 8: Consistency\, Impact & Personal Action Plan ● Delivering consistent service standards daily ● Aligning service behaviour with organisational values ● Creating a personal frontline excellence action plan Training Methodology This programme uses an interactive and experiential learning approach\, combining facilitated discussions\, role-plays\, and real-life frontline scenarios. Participants practise practical communication\, service handling\, and recovery techniques through hands-on activities\, group exercises\, and guided reflection. The focus is on real workplace application\, enabling participants to build confidence\, manage challenging customer situations\, and deliver consistent service excellence with immediate impact. \nPRICING:RM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/2-day-frontline-excellence-service-with-confidence/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20251203
DTEND;VALUE=DATE:20251204
DTSTAMP:20260421T184321
CREATED:20251013T015116Z
LAST-MODIFIED:20251013T020917Z
UID:49352-1764720000-1764806399@uoa-academy.com
SUMMARY:Drive in to the ChatGPT & AI Tools For Workplace  (1 Days)
DESCRIPTION:ObjectivesThe objective of this training is to equip participants with practical knowledge and skills to effectively utilize ChatGPT and AI tools in the workplace. This program will empower individuals to enhance productivity\, streamline tasks\, and improve decision-making by leveraging AI capabilities. Participants will learn ethical considerations\, best practices\, and creative applications to maximize the value of AI tools in their professional environment.Target AudienceThis training is designed for professionals\, team leaders\, and organizations seeking to integrate ChatGPT and AI tools into their workflows. It is ideal for individuals looking to enhance productivity\, automate routine tasks\, and innovate in their roles by leveraging AI capabilities effectively and ethically. \nLearning Outcomes● Gain a practical understanding of ChatGPT and AI tools and their potential applications in the workplace.● Learn how to use AI for automating tasks\, improving efficiency\, and enhancing productivity.● Develop skills to effectively communicate and collaborate with AI systems.● Understand ethical considerations and best practices for using AI responsibly in the workplace.● Explore creative uses of AI tools for problem-solving\, decision-making\, and innovation in various job roles.Course Outlines:Day 1:Module 1: Introduction to AI and ChatGPT in the Workplace● Understanding AI technologies and their impact on the workplace.● Exploring the capabilities and limitations of ChatGPT and AI tools.● Identifying key areas in the workplace where AI can be applied effectively.Module 2: Leveraging AI for Task Automation and Efficiency● Automating routine tasks such as data entry\, scheduling\, and email responses.● Streamlining workflows and enhancing team collaboration with AI tools.● Utilizing AI for content generation\, reports\, and summarization to save time.Module 3: Ethical Considerations and Best Practices in AI Usage● Understanding the ethical implications of using AI tools in the workplace.● Ensuring transparency\, fairness\, and privacy when using AI systems.● Implementing best practices for responsible and effective AI tool usage.Module 4: Innovative Applications of AI for Decision-Making and Problem-Solving● Using AI for data analysis\, insights\, and improving decision-making.● Leveraging AI tools for creative problem-solving and brainstorming.● Exploring case studies and real-world examples of successful AI integration in the workplace. \nPRICING:RM 1\,500.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that  amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,including cancellation of the workshop if warranted by circumstances beyond its control.\n     \n  \n 
URL:https://uoa-academy.com/events/1-day-training-chatgpt-ai-tools-for-the-workplace/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20251203
DTEND;VALUE=DATE:20251204
DTSTAMP:20260421T184321
CREATED:20251013T022532Z
LAST-MODIFIED:20251110T033209Z
UID:49358-1764720000-1764806399@uoa-academy.com
SUMMARY:LEVEL 3: Microsoft PowerPoint (Advanced)  (1 days)
DESCRIPTION:ObjectivesThe “LEVEL 3: Microsoft PowerPoint (Advanced)” course is designed to elevate participants’ proficiency in Microsoft PowerPoint to an advanced level. The primary objectives includemastering intricate features\, enhancing design capabilities\, and leveraging automation tools to create sophisticated and visually compelling presentations. The course is designed toempower participants with the advanced skills needed to produce impactful presentations for diverse professional settings. \nTarget AudienceThis course is tailored for individuals with an intermediate understanding of Microsoft PowerPoint looking to advance their skills. It is suitable for senior managers\, executives\, andmiddle management seeking to create polished and impactful presentations. The content caters to those in various industries where advanced presentation skills are essential foreffective communication and decision-making. \nLearning Outcomes● Acquire proficiency in intricate design elements\, data visualization techniques\, and automation using macros and VBA in Microsoft PowerPoint.● Develop skills to create visually striking and highly functional presentations.● Gain the ability to convey complex information effectively through advanced PowerPoint features.● Empower individuals to contribute to enhanced communication and decision-making processes in professional roles. \nCourse Outlines: \nModule 1: Advanced Design Elements● Overview of intricate design features● Mastery of advanced formatting options \nModule 2: Functional Presentations● Advanced functionalities to enhance presentation functionality● Hands-on exercises for creating highly functional slides \nModule 3: Effective Communication through Animation● Mastery of advanced animation features● Strategies for conveying complex information effectively \nModule 4: Tailoring Presentations for Diverse Audiences● Strategies for tailoring presentations to different audiences● Adapting content for maximum impact \nModule 5: Collaborative Presentation Tools● Effective use of collaborative tools in PowerPoint● Ensuring seamless collaboration on presentationsModule 6: Visual Impact Strategies● Techniques for creating visually striking presentations● Tips for enhancing overall visual impact \nPRICING:RM 1\,000.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that  amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,including cancellation of the workshop if warranted by circumstances beyond its control.\n     \n  \n 
URL:https://uoa-academy.com/events/level-3-advanced-microsoft-powerpoint-training-1-day/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20251203
DTEND;VALUE=DATE:20251204
DTSTAMP:20260421T184321
CREATED:20251013T021305Z
LAST-MODIFIED:20251110T032927Z
UID:49356-1764720000-1764806399@uoa-academy.com
SUMMARY:Essential First Aid\, CPR\, & AED Training (1 Day)
DESCRIPTION:ObjectivesThe Essential First Aid\, CPR\, & AED Training course is designed to equip participants with fundamental skills in providing immediate assistance during medical emergencies. Theprimary objectives include training participants in basic first aid techniques\, cardiopulmonary resuscitation (CPR)\, and the proper use of automated external defibrillators (AEDs). Thecourse aims to empower individuals to respond effectively to a range of medical situations\, promoting quick and appropriate actions to preserve life and minimize the impact of injuriesor illnesses. \nTarget AudienceThe Essential First Aid\, CPR\, & AED Training is specifically designed for individuals who are expected to perform first aid in their workplace. This comprehensive course is aimed atproviding participants with the necessary knowledge and skills to effectively respond to medical emergencies and provide immediate care to injured or ill individuals. \nLearning Outcomes● Understand the importance of basic first aid and CPR in emergency situations.● Demonstrate proficiency in providing CPR to adults\, children\, and infants.● Operate an Automated External Defibrillator (AED) effectively and safely.● Assess and prioritize injuries and illnesses\, and provide appropriate first aid interventions. \nCourse Outlines: \nModule 1: Introduction to First Aid● Understanding the importance of basic first aid skills in emergency situations● Exploring scenarios where first aid can make a critical difference in preserving life and minimizing the impact of injuries or illnessesModule 2: Basic First Aid Techniques● Wound Care and Bandaging● Burns and Scalds● Fracture ManagementModule 3: Cardiopulmonary Resuscitation (CPR)● CPR Techniques for Adults\, Children\, and Infants● Hands-on Practice SessionsModule 4: Automated External Defibrillator (AED) Operation● Understanding AED Functionality● Safe and Effective Use of AEDs● Practical AED ApplicationModule 5: Medical Emergency Response● Assessment and Prioritization of Injuries and Illnesses● Providing Appropriate First Aid Interventions● Scenario-Based Training \nPRICING:RM 1\,000.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that  amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,including cancellation of the workshop if warranted by circumstances beyond its control.\n     \n  \n 
URL:https://uoa-academy.com/events/1-day-essential-first-aid-cpr-aed-training-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
END:VCALENDAR