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BEGIN:VEVENT
DTSTART;VALUE=DATE:20260128
DTEND;VALUE=DATE:20260330
DTSTAMP:20260421T204934
CREATED:20251224T015004Z
LAST-MODIFIED:20260112T072003Z
UID:50430-1769558400-1774828799@uoa-academy.com
SUMMARY:Managing Expectation & Stress Management  (2 Days)
DESCRIPTION:Objectives \nThe “Managing Expectations & Stress Management” course is designed to equip participants with the skills to effectively manage expectations and navigate stress in both professional and personal contexts. The primary objectives include providing insights into expectation management strategies\, offering practical stress management techniques\, and fostering resilience in challenging situations. \nTarget Audience \nThis course is tailored for executives\, senior managers\, and individuals in leadership roles who aim to enhance their ability to manage expectations and stress effectively. It is suitable  for anyone seeking practical tools and strategies to navigate high-pressure situations\, improve performance\, and foster a positive work-life balance. \nLearning Outcomes \n\nCommunicate expectations clearly to minimize conflicts.\nLearn practical and effective stress management techniques.\nFoster resilience in facing challenging situations.\nDevelop skills to navigate challenging situations with composure.\nGain a deep understanding of effective management contributing to overall well-being.\n\nCourse Outlines \nDay 1:  \nModule 1: Introduction to Expectation Management  \n\n Overview of the course objectives. \n Importance of effective expectation management in professional and personal contexts. \n\nModule 2: Strategies for Clear Communication of Expectations  \n\n Techniques for communicating expectations clearly. \n Minimizing conflicts through effective communication. \n\nModule 3: Practical Stress Management Techniques  \n\n Introduction to stress management principles. \n Learning and applying practical techniques for stress reduction. \n\nModule 4: Building Resilience  \n\n Understanding resilience in the face of challenges. \n Strategies for fostering resilience in both professional and personal aspects. \n\nDay 2:  \nModule 5: Navigating Challenging Situations with Composure  \n\n Developing skills to navigate high-pressure situations. \n Maintaining composure and effectiveness in challenging environments. \n\nModule 6: Work-Life Balance  \n\n Importance of work-life balance. \n Strategies for achieving and maintaining a positive work-life balance. \n\nModule 7: Overall Well-being and Professional Success  \n\n Connecting effective expectation management and stress reduction to overall well-being. \n Building skills for professional success through effective stress and expectation management. \n\nModule 8: Group Activities and Discussions  \n\n Engaging in group activities to reinforce learning. \n Discussions on challenges and solutions in managing expectations and stress. \n\nPRICING:RM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/2-day-training-managing-expectations-stress-management/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260304
DTEND;VALUE=DATE:20260306
DTSTAMP:20260421T204934
CREATED:20251224T035210Z
LAST-MODIFIED:20260112T071509Z
UID:50453-1772582400-1772755199@uoa-academy.com
SUMMARY:Speak to Serve (Communication & Service) (2 Days)
DESCRIPTION:Objectives \nSpeak to Serve is an engaging and practical programme designed to help frontliners communicate clearly and confidently with guests and colleagues. Participants will discover how to express professionalism through speech and body language\, apply active listening\, and handle guest interactions gracefully. In the hospitality industry\, every word\, gesture\, and tone shapes the guest experience. This programme empowers frontliners to deliver service that reflects true hospitality excellence.  \nTarget Audience \n\n Front Office and Guest Service Staff \n Restaurant Hosts \n Food & Beverage Service Staff \n All frontline employees in the hospitality industry who interact directly with guests \n\nLearning Outcomes \n\n\n Recognise the role of effective communication in delivering superior guest experiences \nDemonstrate professional verbal and non-verbal communication skills in hospitality settings\nApply active listening and empathy to understand and respond to guest needs\nUse polite\, positive\, and service-oriented language in all interactions\nHandle guest concerns and complaints with empathy and confidence\n\nCourse Outlines \nDay 1  \nModule 1: The Power of First Impressions  \n\n First impressions are formed rapidly and often based on unconscious judgement \nFirst impressions influence opportunities\, career advancement\, and leadership perception \n First impressions shape brand perception\, brand recall\, and guest loyalty \nPointers for men and ladies to create a positive first impression \nActivity: Ice breaker\, lecture\, discussion \n\nModule 2: What is Courtesy?  \n\n Definition of courtesy \n Components of courtesy – AHCPR (Attentive\, Helpful\, Courteous\, Polite\, Respectful) \nActivity: Lecture and discussion \n\nModule 3: Understanding the Customer  \n\n Definition of a customer \n Anyone who walks through the door \n Anyone affected by the service you provide \n Types of customers \n Customer wants and needs \nActivity: Lecture and discussion \n\nModule 4: Verbal and Non-Verbal Communication  \n\n Verbal communication – definition \n Examples of verbal communication (conversation\, email\, telephone) ● Elements of verbal communication (tone\, pace\, fluency) \n Non-verbal communication – definition \n Body language (posture\, gestures\, movement) \n Eye contact \n Tone of voice (pitch\, inflection\, volume) \n Proxemics (use of space) \n How verbal and non-verbal communication work together \n Understanding message conflict and emotional cues \nActivity: Lecture\, demonstration\, role play \n\nModule 5: Key Courteous Behaviours for Customer Service  \n\n Presentable appearance \n Appropriate and accurate speech and action \n Tagging of message \n Genuineness of speech and action \n Volume and clarity of speech \n Modulation of tone \n Suitable gestures and correct posture \n Effective smile and maintenance of eye contact \n\nActive listening  \n\nTelephone Service: \n\n○ Prompt answering  \n○ Appropriate speech  \n○ Active listening  \nDay 2  \nModule 6: Application of Key Courteous Behaviours  \n\n Greeting customers \n Establishing eye contact and offering assistance \n Making service offers that can be delivered \n Handling protracted service and delays \n Referring customers to another service point \n Pointing out customer mistakes tactfully \n Apologising for mistakes \n Handling service breakdowns \n Saying “No” professionally \n Requesting identification \n Terminating contact appropriately \nActivity: Role plays \n\nModule 7: Application of Courteous Behaviours (Telephone Handling)  \n\n Picking up the receiver \n Holding the receiver correctly \n Answering calls professionally \n Transferring calls \n Requesting callers to wait \n Answering another person’s call \n Handling interruptions \n Closing the call \nActivity: Discussion and role play \n\nModule 8: Dealing with Difficult Customers  \n\n Understanding difficult customer behaviour \n Remaining calm and composed \n Managing situations within authority limits \nActivity: Role play and discussion \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/speak-to-serve-hospitality-communication-service-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260304
DTEND;VALUE=DATE:20260306
DTSTAMP:20260421T204934
CREATED:20251224T035715Z
LAST-MODIFIED:20260112T071546Z
UID:50455-1772582400-1772755199@uoa-academy.com
SUMMARY:Basic Fire Fighting & ERP Training (with Fire Drill Exercise & Safety Awareness) (2 Days)
DESCRIPTION:Objectives \nThe objectives of the “Basic Fire Fighting & ERP Training” program\, which includes a Fire Drill Exercise and Safety Awareness\, are to provide participants with essential knowledge and skills to respond effectively in the event of a fire emergency. The program aims to familiarize participants with basic fire-fighting techniques\, Emergency Response Procedures (ERPs)\, and to instill a heightened safety awareness mindset. Additionally\, the incorporation of a Fire Drill Exercise enhances practical application and ensures participants are well-prepared for real-life emergency scenarios.  \nTarget Audience \nThis training is designed for individuals across various industries and workplaces\, including office environments\, manufacturing facilities\, and public spaces. It caters to employees\, supervisors\, safety officers\, and anyone interested in acquiring fundamental fire-fighting skills and understanding Emergency Response Procedures. The program is suitable for those looking to enhance their safety awareness and contribute to a secure work environment.  \nLearning Outcomes \n\n\nAttainment of essential skills in basic fire-fighting techniques\, encompassing the proper use of fire extinguishers and efficient evacuation procedures. \n Development of a safety awareness mindset among participants. \n The Fire Drill Exercise serves as a practical reinforcement\, allowing participants to apply theoretical knowledge\, enhancing their proficiency in real-life emergency scenarios. \n Empowerment of participants to actively contribute to workplace safety by identifying potential hazards and adhering to established safety protocols. \n\nCourse Outlines \nDay 1:  \nModule 1: Introduction to Fire Safety and Emergency Response  \n\n Understanding the Importance of Fire Safety \n Overview of Emergency Response Procedures (ERPs) \nIntroduction to Safety Awareness Mindset \n\nModule 2: Basic Fire-Fighting Techniques  \n\n Proper Use of Fire Extinguishers \n Efficient Evacuation Procedures \n Practical Application and Hands-on Training \n\nModule 3: Emergency Response Procedures (ERPs)  \n\n In-Depth Exploration of Workplace-Specific ERPs \n Coordinated Response in Fire Emergencies \n Integration of ERPs into Daily Safety Practices \n\nModule 4: Safety Awareness Mindset Development  \n\n Identifying Potential Hazards in the Workplace \n Cultivating a Proactive Safety Awareness Mindset \n Contribution to a Secure Work Environment \n\nDay 2:  \nModule 5: Fire Drill Exercise  \n\n Simulated Emergency Scenario Participation \n Practical Application of Fire-Fighting Techniques \n Evaluation and Feedback for Continuous Improvement \n\nModule 6: Practical Reinforcement of Knowledge  \n\n Application of Theoretical Knowledge in Real-Life Scenarios \nEnhancing Proficiency in Emergency Response \n Continuous Improvement Strategies \n\nModule 7:Active Contribution to Workplace Safety  \n\n Empowerment to Identify and Address Potential Hazards \nAdherence to Established Safety Protocols \n\n● Collective Responsibility for a Secure Work Environment  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/basic-fire-fighting-erp-training-2-day-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260304
DTEND;VALUE=DATE:20260306
DTSTAMP:20260421T204934
CREATED:20251224T040250Z
LAST-MODIFIED:20260112T071630Z
UID:50457-1772582400-1772755199@uoa-academy.com
SUMMARY:AI-Powered Digital Transformation: Strategy\, Marketing\, and Content Mastery (2 Days)
DESCRIPTION:Objectives \nThis intensive 2-day programme equips executives\, managers\, and professionals with practical knowledge to leverage Artificial Intelligence for business strategy\, marketing\, content creation\, and productivity improvement. The programme focuses on real business applications of AI tools such as ChatGPT\, Gemini\, and Deepseek within organisational contexts. Emphasis is placed on hands-on practice\, real use cases\, and immediate workplace application to support digital transformation and measurable performance improvement.  \nTarget Audience \n\n Executives and Business Owners \nManagers and Team Leaders\nMarketing\, Sales\, and E-commerce Professionals\nProfessionals involved in digital strategy\, content creation\, and process optimisation \n\nLearning Outcomes \n\n\n\nDevelop a practical AI strategy aligned with business objectives  \n\n\nIdentify high-impact AI use cases across business functions  \n\n\nUse generative AI tools for content creation and data analysis  \n\n\nApply AI to digital marketing and social media strategy  \n\n\nDesign effective prompts and workflows for consistent AI results  \n\n\n\nCourse Outlines \n\nDay 1 – AI Strategy & Digital Marketing Foundations  \nModule 1: AI Landscape & Business Transformation  \n\n Overview of current AI trends and adoption principles \nUnderstanding AI’s role in digital transformation \n Opportunities and limitations of AI in organisations \n Malaysia business context and adoption considerations \n\nModule 2: Strategic AI Integration for Business Operations  \n\n Identifying AI opportunities in business processes \n AI use cases in HR\, supply chain\, and customer service \nAligning AI initiatives with business goals \n Establishing KPIs and success measures for AI adoption \n\nModule 3: AI-Driven Digital Marketing Strategy  \n\n Using AI to analyse customer segments and behaviour \nAI-assisted campaign planning and targeting \n Competitive and market analysis using AI \n Improving marketing decision-making with AI insights \n\nModule 4: AI for Social Media & Campaign Execution  \n\n Creating AI-assisted social media strategies \n Content planning and calendar generation \n AI support for ad copy\, captions\, and visuals \n Measuring campaign effectiveness using AI insights \n\nDay 2 – Generative AI Tools & Content Mastery  \nModule 5: Generative AI Platforms & Capabilities  \n\n Overview of ChatGPT\, Gemini\, and Deepseek \n Strengths and limitations of different AI tools \n Selecting the right AI tool for different tasks \n Responsible and ethical AI usage \n\nModule 6: Prompt Engineering for Reliable Results  \n\n Structuring effective prompts \n Controlling tone\, format\, and output quality \n Advanced prompting techniques \n Avoiding common AI output errors \n\nModule 7: AI-Powered Content Creation & Productivity  \n\n AI for blogs\, emails\, scripts\, and marketing content \n Refining content for platforms and SEO \n Using AI for internal documents and communications \nImproving productivity through AI workflows \n\nModule 8: Workflow Integration & Action Planning  \n\n Combining AI tools into daily work processes \n Developing an individual AI action plan \n Practical implementation challenges \n Best practices for sustained AI adoption\n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/ai-powered-digital-transformation-strategy-marketing-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260310
DTEND;VALUE=DATE:20260312
DTSTAMP:20260421T204934
CREATED:20260119T030432Z
LAST-MODIFIED:20260122T041509Z
UID:50905-1773100800-1773273599@uoa-academy.com
SUMMARY:Image Empowerment Workshop – Crafting Your Professional Identity (2 Days)
DESCRIPTION:Objectives  \nThis programme is designed to empower professionals to craft and enhance their professional identity by developing a strong personal image and presence. It focuses on how individuals are perceived in the workplace and how personal branding\, communication\, and appearance contribute to credibility and career progression. The programme addresses real workplace situations within the Malaysian corporate and multicultural context\, helping participants project professionalism with confidence. Participants will learn to present themselves effectively across professional interactions\, platforms\, and career stages.  \nTarget Audience  \n\n Professionals at various stages of their careers \n Executives\, managers\, and aspiring leaders \n Customer-facing and corporate professionals \n Individuals preparing for career advancement or role transitions \n\nLearning Outcomes  \n\n Define a clear and authentic personal brand aligned with career goals \nDemonstrate professional presence through communication\, body language\, and appearance \n Present themselves confidently in meetings\, interviews\, and networking situations \nMaintain a consistent professional image across workplace and digital platforms \nCraft and deliver a compelling personal elevator pitch \n Apply feedback to continuously refine professional image and identity \n\nCourse Outlines: Day 1 – Building and Defining Your Professional Image  \nModule 1: Understanding Personal Branding  \n\n Defining personal brand and professional identity \n Key elements that shape how others perceive you \n Aligning personal brand with career goals and aspirations \n\nModule 2: Professional Image in the Malaysian Workplace  \n\n Professional expectations in Malaysian corporate culture \nNavigating multicultural norms\, etiquette\, and respect \nBalancing authenticity with organisational culture \n\nModule 3: Developing a Professional Presence  \n\n Impact of body language\, posture\, and gestures \n Professional attire\, grooming\, and workplace appropriateness \nProjecting confidence in daily workplace interactions \n\nModule 4: Confidence\, Mindset & Self-Awareness  \n\n Understanding self-image and professional mindset \n Managing self-doubt and professional insecurities \n Building confidence through preparation and awareness \n\nDay 2 – Communicating\, Presenting & Sustaining Your Professional Identity  \nModule 5: Mastering Self-Presentation Skills  \n\n Verbal and non-verbal communication in professional settings \nPresenting ideas clearly and professionally \n Handling meetings\, interviews\, and discussions confidently \n\nModule 6: Crafting and Delivering Your Personal Elevator Pitch  \n Structuring a clear and compelling elevator pitch  \n\n Communicating value\, strengths\, and expertise concisely \n Practising delivery with confidence and clarity \n\nModule 7: Professional Image in Digital & Social Platforms  \n\n Managing professional image on LinkedIn and digital platforms \nAligning online presence with workplace reputation \n Common mistakes and best practices in the Malaysian context \n\nModule 8: Feedback\, Adaptability & Personal Action Plan  \n\n Receiving and applying feedback constructively \n Adapting professional image across roles and career stages \nDeveloping a personal action plan to sustain professional growth \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/image-empowerment-professional-identity-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260310
DTEND;VALUE=DATE:20260312
DTSTAMP:20260421T204935
CREATED:20260122T032604Z
LAST-MODIFIED:20260122T032604Z
UID:50979-1773100800-1773273599@uoa-academy.com
SUMMARY:Effective Stress Management for Long Term Productivity (2 Days)
DESCRIPTION:Objectives  \nStress has been widely noted in the fields of all practices to be in the interest of many stakeholders. Stress addressing sessions are in need to tackle increasing stress issues among employers and employees. In the timings of the current era with increased demand of specified personal or third-party expectation\, this session is timely relevant. Two solutions to respond to stress is to understand the mechanism in the body’s internal work and incorporate interventions into it. These circumstances will be sought to be achieved in order to endorse the objective of a healthy well-being in an organization for better effectiveness and productivity!  \nKey aims of the training are:  \n\n To identify symptoms of stress before it affects productivity. \n To foster understanding on stress management to sustain long-term productivity. \nTo distinguish between different types of stress for productivity management. \n\nTarget Audience  \nSuitable for staff from administration personnel to executives.  \nLearning Outcomes  \n\n To cultivate awareness of stress and identify its symptoms. \n To enhance abilities to distinguish between different types of stress. \nTo foster understanding on and identify ways of stress management. \nTo foster acknowledgement on the importance of productivity. \n To recognize ways to enhance productivity on a long-term basis. \n\nCourse Outlines Day 1: Stress Management  \nModule 1: Introduction to Stress  \nProgram Content:  \n\n Breaking Stress Down \n Stressors \n Stress Escapism \n\nActivities / Exercises:  \n\n Group Interaction \n\nModule 2: Types of Stress  \nProgram Content:  \n\n Eustress and Distress \n Psychology of Emotions \n Sublimation Method \n\nActivities / Exercises:  \n\n Brain Teaser \n\nModule 3: Effect of Stress on Performance  \nProgram Content:  \n\n Eustress and Distress Analysis \n Psychology of Emotions \n Identifying Causes of Stress \n\nActivities / Exercises:  \n\n Debate \n\nModule 4: Reinforcements for Performances  \nProgram Content:  \n\n Positive and Negative Reinforcements \n Formulation for Reinforcements \n\nActivities / Exercises:  \n\n Case Study \n\nDay 2: Maintaining Productivity Module 1: Long Term Productivity  \nProgram Content:  \n\n Art of Rewarding Incentives \n Addressing Micromanagement \n Time Assessment for Reinforcements \n\nActivities / Exercises:  \n\n Presentation \n\nModule 2: Over Productivity  \nProgram Content:  \n\n Identifying Over Productivity \n Productivity Management \n Compulsive Productivity \n\nActivities / Exercises:  \n\n Brain Teaser \n\nModule 3: Stress and Productivity  \nProgram Content:  \n\n Stress Detoxification with Sublimation \n Managing Progress for Productivity \n Functions of Interventions \n\nActivities / Exercises:  \n\n Simulation \n\nModule 4: Wrapping up with Organizational Psychology  \nProgram Content:  \n\n Psychology of Stress Management \n Psychology of Productivity Management \n Relaxation Technique in Organization \n\nActivities / Exercises:  \n\n Reflection \n\nTraining Methodology  \nThis training is designed for psychologically better effectiveness for its participants. Each module’s content is structured for ‘continuous learning’ concept with progressive improvements to groom the participants’ well-being of stress management consistently. The modules comprise of relevant activities that adheres to conceptual and execution mechanisms such as case studies\, theories references\, simulation visualizations\, group discussions\, and choice-oriented debates. \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/effective-stress-management-for-long-term-productivity-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260311
DTEND;VALUE=DATE:20260312
DTSTAMP:20260421T204935
CREATED:20260122T030713Z
LAST-MODIFIED:20260122T030713Z
UID:50788-1773187200-1773273599@uoa-academy.com
SUMMARY:Basic English at the Workplace – Level 3 (1 Day)
DESCRIPTION:Objectives  \nThis programme is designed for employees who already have functional English skills and want to communicate more fluently\, accurately\, and professionally at work. It focuses on improving clarity\, confidence\, and appropriateness in workplace communication. Participants will practise using English in discussions\, meetings\, and written communication. The programme helps participants refine their language use for more effective workplace interaction.  \nTarget Audience  \n\n Employees with functional English proficiency \n Staff who use English at work but want to improve fluency \n Employees in customer-facing\, coordination\, or supervisory roles \n\nLearning Outcomes  \n\n Communicate ideas more clearly and confidently in the workplace \n Use appropriate language and tone in professional situations \n Participate actively in discussions and meetings \n Write clearer and more professional work-related messages \n\nCourse Outlines:  \nModule 1: Professional Workplace Communication  \n\n Using appropriate tone and language at work \n Speaking clearly and confidently \n Avoiding common workplace communication mistakes \n\nModule 2: Expressing Ideas and Opinions Effectively  \n\n Sharing ideas and viewpoints professionally \n Agreeing and disagreeing politely \n Asking and responding to questions confidently \n\nModule 3: Writing with Clarity and Professionalism  \n\n Writing clearer emails and messages \n Improving sentence structure and word choice \n Common writing errors and how to avoid them \n\nModule 4: Practical Application and Confidence Building  \n\n Workplace communication scenarios \n Guided speaking and writing practice \n Feedback and improvement tips \n\nPRICING: \n\nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/basic-english-at-the-workplace-level-3-1-day/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
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