ISO 45001 Occupational Health and Safety (OH&S)
2025-09-10 - 2025-09-11
Objective:The ISO 45001 Occupational Health and Safety training is designed to establish and maintain practices that prioritize the health and safety of employees and other stakeholders. The brief objectives of ISO 45001 include the establishment of a systematic approach to OH&S management, identification and mitigation of risks, compliance with applicable legal and regulatory requirements, and continuous improvement of OH&S performance.Target Audience:The target audience for ISO 45001 includes employees at all levels, middle management, executives and individual seeking to enhance their commitment to employee well-being and safety. This standard is particularly relevant to companies that recognize the importance ofproviding a safe and healthy work environment, reducing workplace accidents, and minimizing occupational health risks.Learning Outcome:1. Gain a comprehensive understanding of OH&S management systems principles and requirements.2. Identify and assess occupational health and safety risks, establish effective controls, and ensure legal compliance.3. Develop skills to implement and maintain a customized and robust OH&S management system.4. Empower individuals and organizations to continuously improve OH&S performance through monitoring, evaluation, and preventive/corrective measures.5. Foster a safety culture, protect employees, and contribute to the overall well-being of the workforce.
Course Outlines:
Day 1:Module 1: Introduction to ISO 45001● Overview of Occupational Health and Safety (OH&S) management systems● Importance of prioritizing employee and stakeholder health and safetyModule 2: Objectives of ISO 45001 Training● Establishing a systematic approach to OH&S management● Identification and mitigation of occupational health and safety risks● Ensuring compliance with legal and regulatory requirements● Continuous improvement of OH&S performanceModule 3: Principles and Requirements of OH&S Management Systems● Understanding the principles behind ISO 45001● Key requirements for implementation and documentation● Leadership and responsibility for effective system managementModule 4: Risk Identification and Mitigation● Techniques for identifying hazards and assessing OH&S risks● Developing and applying effective control measures● Case studies and practical approaches to risk mitigationDay 2:Module 5: Legal Compliance● Overview of applicable OSH laws and regulatory obligations● Ensuring ongoing legal compliance in the workplace● Consequences of non-compliance and risk to business operationsModule 6: Implementation Skills● Skills and strategies to implement ISO 45001 effectively● Tailoring the management system to suit organizational needs and industry context● Training, internal communication, and employee involvementModule 7: Continuous Improvement● Monitoring and evaluating OH&S metrics and KPIs● Conducting internal audits and incident reporting● Implementing corrective and preventive actions for system enhancementModule 8: Safety Culture and Well-being● Building a proactive safety culture through leadership and engagement● Initiatives to support employee well-being● High-impact activities to raise safety awareness across the organization
PRICING:RM 1,800.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,including cancellation of the workshop if warranted by circumstances beyond its control.

Handling Customer Complaints (2 Days)
2025-09-10 - 2025-09-11
Objective:
The objective of the Handling Customer Complaints training program is to provide participants with a comprehensive understanding of the skills and knowledge necessary to effectively handle customer complaints and improve customer satisfaction. In today’s highly competitive business environment, it is crucial for organizations to have a solid approach to managing customer complaints. Effective handling of customer complaints can help to prevent the loss of business, maintain customer loyalty, and even enhance the reputation of an organization. Target Audience
The target audience for the Handling Customer Complaints training program includes customer service representatives, front-line employees, managers, and anyone who interacts with customers in a business setting.
Learning Outcomes

Communicate effectively with customers using active listening techniques ● Identify root causes of customer complaints and use problem-solving, negotiation, and empathy to resolve them
Manage personal emotions and respond professionally in challenging situations ● Identify patterns and trends in customer complaints and make recommendations for service improvement.

Course Outlines:
Day 1:
Module 1: Introduction to Customer Complaints

The importance of effective complaint handling
Types of customer complaints
Understanding customer needs and expectations
The cost of poor complaint handling

Module 2: Active Listening Techniques

Importance of active listening in customer interactions
Practical strategies for attentive and empathetic listening
Enhancing communication through effective listening skills

Module 3: Effective Communication Skills

Verbal and nonverbal communication techniques
Active listening skills
Asking effective questions
Using empathy to build rapport

Module 4: Managing Emotions

Understanding and managing personal emotions
Strategies for staying calm and professional
Dealing with angry or upset customers
Avoiding escalation

Day 2:
Module 5: Time management

Prioritizing complaints
Setting realistic expectations with customers
Managing time effectively
Resolving complaints within an appropriate time frame

Module 6: Professional Response in Challenging Situations ● Strategies for maintaining professionalism in difficult scenarios ● De-escalation techniques for defusing tense customer interactions ● Case studies on effective responses to challenging complaints
Module 7: Complaint Resolution Techniques

Root cause analysis
Problem-solving techniques
Negotiation and conflict resolution
Using empathy to address emotional complaints

Module 8: Documentation and Follow-up

The importance of accurate documentation
Following up with customers
Identifying opportunities for improvement
Preventing future complaints

PRICING:
RM 1,800.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,including cancellation of the workshop if warranted by circumstances beyond its control.

Workplace Hazardous Materials Information (2 days)
2025-09-10 - 2025-09-11
Objectives
The Workplace Hazardous Materials Information course is designed to educate participants on the safe handling, storage, and communication of hazardous materials within the workplace. The objective is to ensure that participants acquire the necessary knowledge and skills to identify, assess, and manage hazardous materials effectively, promoting a safer working environment.
Target Audience
This program is specifically tailored for employees who handle or work in proximity to hazardous materials in the workplace. It includes workers from various sectors such as engineering, construction, and healthcare. The program aims to benefit individuals at all levels, from frontline workers to management, ensuring a comprehensive understanding of workplace hazardous materials information.
Learning Outcomes

Acquire skills to identify and assess potential hazards associated with materials in the workplace.
Implement proper handling and storage procedures to ensure safety in the workplace.
Empower participants to contribute to a safer work environment by effectively managing and communicating information about hazardous materials.
Ensure compliance with safety standards in the management of hazardous materials in the workplace.
Reduce the risk of incidents through informed handling and communication practices.

Course Outlines:
Day 1:
Module 1: Introduction to Hazardous Materials

Understanding the importance of safe handling, storage, and communication ● Overview of the course objectives and structure
Legal and ethical considerations in dealing with hazardous materials

Module 2: Identification and Assessment

Developing skills to identify potential hazards associated with workplace materials ● Methods for assessing and categorizing hazardous materials
Case studies and practical exercises for hands-on learning

Module 3: Handling and Storage Procedures

Implementing proper handling and storage procedures to ensure workplace safety ● Best practices for minimizing risks during material handling
Hands-on demonstrations and simulations

Module 4: Regulatory Requirements

Understanding regulatory requirements related to hazardous materials communication
Compliance with safety standards and legal obligations
Documentation and record-keeping practices

Day 2:
Module 5: Communication Strategies

Effective communication of information about hazardous materials ● Training on interpreting and utilizing safety data sheets
Developing clear and concise communication practices

Module 6: Empowering a Safer Work Environment

Empowering participants to contribute to a safer work environment ● Strategies for creating a safety-conscious workplace culture
Role-playing and group discussions on promoting safety awareness

Module 7: Incident Risk Reduction

Strategies for reducing the risk of incidents associated with hazardous materials ● Emergency response planning and protocols
Learning from past incidents for continuous improvement.

PRICING:RM 1,500.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,including cancellation of the workshop if warranted by circumstances beyond its control.

Microsoft Word Excellence
2025-09-18
ObjectivesThe Microsoft Word Excellence program is designed to equip participants with advanced skills and proficiency in utilizing Microsoft Word. The primary objectives include enhancing document creation efficiency, mastering advanced formatting features, and enablingparticipants to leverage the full spectrum of Word’s capabilities. The program is designed to empower participants to create professional, well-structured documents, and streamline their workflow through the optimal use of Microsoft Word’s extensive features.
Target AudienceThis training is tailored for professionals, office administrators, executives, senior managers, and anyone seeking to enhance their proficiency in Microsoft Word. It caters to individuals at various skill levels, from beginners aiming to build foundational knowledge to advanced users looking to unlock the full potential of Microsoft Word for document creation and formatting.
Learning Outcomes● Achieve mastery in advanced document creation, formatting, and editing techniques.● Effectively utilize templates for efficient document creation.● Acquire time-saving shortcuts for enhanced productivity.● Explore advanced formatting options for professional document presentation.● Optimize Microsoft Word usage to enhance overall productivity and document creation capabilities.
Course Outlines:
Module 1: Advanced Document Creation● Mastery in advanced document creation techniques.● Effective use of templates for efficient document creation.
Module 2: Advanced Formatting Techniques● Achieving proficiency in advanced formatting options.● Exploring advanced formatting for professional document presentation.
Module 3: Collaboration and Efficiency● Seamless collaboration on shared documents.● Acquiring time-saving shortcuts for enhanced productivity.
Module 4: Practical Application and Mastery● Practical application of advanced Word features.● Mastery in utilizing the full spectrum of Microsoft Word capabilities.
Module 5: Integrating Multimedia and Hyperlinks● Embedding multimedia elements for dynamic documents.● Incorporating hyperlinks for interactive content.
Module 6: Advanced Editing and Proofreading● Utilizing advanced editing tools for precision.● Implementing effective proofreading techniques.
Pricing:
To inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,including cancellation of the workshop if warranted by circumstances beyond its control.

Drive in to the ChatGPT & AI Tools For Workplace (1 Days)
2025-09-18
Objective:
The objective of this training is to equip participants with practical knowledge and skills to ffectively utilize ChatGPT and AI tools in the workplace. This program will empower individuals to enhance productivity, streamline tasks, and improve decision-making byleveraging AI capabilities. Participants will learn ethical considerations, best practices, and creative applications to maximize the value of AI tools in their professional environment.
Target Audience:
This training is designed for professionals, team leaders, and organizations seeking to integrate ChatGPT and AI tools into their workflows. It is ideal for individuals looking to enhance productivity, automate routine tasks, and innovate in their roles by leveraging AIcapabilities effectively and ethically.
Learning Outcome:

Gain a practical understanding of ChatGPT and AI tools and their potentialapplications in the workplace.
Learn how to use AI for automating tasks, improving efficiency, and enhancingproductivity.
Develop skills to effectively communicate and collaborate with AI systems.
Understand ethical considerations and best practices for using AI responsibly in theworkplace.
Explore creative uses of AI tools for problem-solving, decision-making, andinnovation in various job roles.

Course Outlines:
Day 1:Module 1: Introduction to AI and ChatGPT in the Workplace● Understanding AI technologies and their impact on the workplace.● Exploring the capabilities and limitations of ChatGPT and AI tools.● Identifying key areas in the workplace where AI can be applied effectively.Module 2: Leveraging AI for Task Automation and Efficiency● Automating routine tasks such as data entry, scheduling, and email responses.● Streamlining workflows and enhancing team collaboration with AI tools.● Utilizing AI for content generation, reports, and summarization to save time.Module 3: Ethical Considerations and Best Practices in AI Usage● Understanding the ethical implications of using AI tools in the workplace.● Ensuring transparency, fairness, and privacy when using AI systems.● Implementing best practices for responsible and effective AI tool usage.Module 4: Innovative Applications of AI for Decision-Making and Problem-Solving● Using AI for data analysis, insights, and improving decision-making.● Leveraging AI tools for creative problem-solving and brainstorming.● Exploring case studies and real-world examples of successful AI integration in the workplace.
PRICING:RM 1,500.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,including cancellation of the workshop if warranted by circumstances beyond its control.

Multitasking & Time Management at the Workplace (2 Days)
2025-09-23 - 2025-09-24
Objective:
The “Managing Multiple Tasks and Work Priorities” course is designed to equip participants with effective strategies and techniques for managing their workload, prioritizing tasks, and maximizing productivity in a dynamic and fast-paced work environment. Through practical exercises, discussions, and real-life scenarios, participants will learn how to effectively handle multiple responsibilities, make informed decisions on task prioritization, and enhance their time management skills.
Target Audience:
The “Managing Multiple Tasks and Work Priorities” course is designed for professionals at all levels who are faced with managing multiple tasks, responsibilities, and competing priorities in their work. It is suitable for individuals from various industries and roles, including managers, supervisors, project leads, team members, and anyone seeking to enhance their task management and work prioritization skills.
Learning Outcome:

Assess and analyze their workload to effectively manage multiple tasks and responsibilities.
Apply proven time management techniques to maximize productivity and minimize time wastage.
Prioritize tasks based on importance, urgency, and organizational goals.
Implement strategies to minimize interruptions and distractions and maintain focus.

Course Outlines:
Day 1:
Module 1: Introduction to Managing Multiple Tasks and Work Priorities

Understanding the challenges and impact of managing multiple tasks.
Identifying common time management pitfalls and how they affect productivity.
Setting goals for improving task management and work prioritization.
Analyzing Workload and Task Prioritization

Module 2: Assessing the current workload and identifying tasks and responsibilities.

Applying prioritization techniques to categorize tasks based on importance and urgency.
Identifying key factors and criteria for effective task prioritization.
Time Management Techniques

Module 3: Exploring proven time management strategies and techniques.

Setting realistic deadlines and creating a time management plan.
Overcoming procrastination and managing distractions.
Managing Interruptions and Distractions

Module 4: Identifying common interruptions and distractions in the workplace.

Implementing strategies to minimize and effectively handle interruptions.
Developing techniques to regain focus and maintain productivity.
Delegating and Outsourcing Tasks

Day 2:
Module 5: Recognizing tasks that can be delegated or outsourced.

Understanding the criteria for determining tasks that are suitable for delegation or outsourcing.
Identifying tasks that are repetitive, time-consuming, or outside your core competency.
Evaluating the potential benefits and risks associated with delegating or outsourcing specific tasks.

Module 6: Effective Task and Project Planning

Breaking down projects into manageable tasks and creating action plans.
Utilizing task management tools and software for planning and tracking progress.
Incorporating flexibility and adaptability in task and project planning.

Module 7: Prioritization Decision-Making

Making informed decisions on task prioritization based on organizational goals and deadlines.
Applying techniques such as the Eisenhower Matrix or ABC Analysis.
Evaluating trade-offs and considering the impact of task prioritization decisions.

Module 8: Managing Work Overload and Stress

Recognizing signs of work overload and stress.
Implementing stress management techniques and self-care practices.
Seeking support and resources to manage work-related stress effectively.

PRICING:RM 1,800.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,including cancellation of the workshop if warranted by circumstances beyond its control.

Conflict Resolution: Getting Along in the Workplace
2025-10-08 - 2025-10-09
ObjectivesConflict is a natural part of any workplace, but when not effectively managed, it can hinder productivity, damage relationships, and impact overall team morale. This two-day training course focuses on equipping participants with essential conflict resolution skills to promote aharmonious work environment. Participants will learn strategies and techniques to identify, address, and resolve conflicts, fostering open communication, collaboration, and a positive workplace culture.
Target AudienceAll levels of staff including senior and mid-managers, supervisors, executives, frontline staff and those who seek to improve their professional skills in business communication.
Learning Outcomes● Understand the nature and causes of workplace conflicts.● Identify different conflict resolution styles and their implications.● Apply effective communication techniques to prevent and manage conflicts.● Utilize active listening skills to understand and address underlying concerns.Course Outlines:Day 1:Module 1:Introduction to Workplace Conflict● Understanding the nature and impact of workplace conflicts● Common causes and signs of conflicts● The importance of addressing conflicts proactivelyModule 2: Conflict Resolution Styles● Exploring different conflict resolution styles● Recognizing the strengths and limitations of each style● Identifying personal conflict resolution tendencies
Module 3: Effective Communication in Conflict Resolution● Importance of clear and assertive communication● Nonverbal communication and its impact on conflict resolution● Active listening techniques to promote understanding
Module 4: Problem-Solving Approaches● Applying problem-solving techniques to conflicts● Identifying underlying interests and needs● Generating creative options for resolution
Day 2:Module 5: Emotional Intelligence in Conflict Resolution● Understanding emotions and their role in conflicts● Managing personal emotions during conflicts● Empathy and building rapport to diffuse tensionModule 6: Collaboration and Negotiation● Collaborative approaches to conflict resolution● Building consensus and reaching win-win outcomes● Negotiation techniques for mutually beneficial resolutions
Module 7: Preventing and Resolving Workplace Conflicts● Strategies for preventing conflicts in the workplace● Early intervention and conflict management techniques● Mediation and facilitation skills
Module 8: Developing a Conflict Resolution Action Plan● Identifying personal areas for growth in conflict resolution● Creating an action plan for implementing conflict resolution strategies● Applying conflict resolution skills in real-life scenarios
PRICING:RM 1,500.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,including cancellation of the workshop if warranted by circumstances beyond its control.

Essential Skills for Communication Success in a Corporate World (2 Days)
2025-10-08 - 2025-10-09
ObjectivesEffective communication skills are crucial for success in the corporate world. This two-day course aims to equip participants with essential communication techniques and strategies to excel in various workplace scenarios. From mastering verbal and non-verbal communicationto handling challenging conversations, participants will develop the skills necessary to build strong professional relationships and foster a positive and productive work environment.Target AudienceThis course is designed for professionals at various levels in the corporate world who want to enhance their communication skills. It is suitable for employees from different departments and roles, including managers, team leaders, project coordinators, customerservice representatives, and any other individuals seeking to improve their communication effectiveness in a corporate setting.
Learning Outcomes● Demonstrate improved verbal communication skills, including clear articulation, effective presentation techniques, and the use of positive language.● Display proficiency in active listening, enabling them to understand others better and respond appropriately.● Utilize non-verbal communication cues, such as body language and facial expressions, to enhance the impact of their messages and create a positive impression.● Handle challenging conversations and conflicts with composure and emotional intelligence, facilitating constructive outcomes
Course Outlines:Day 1:Module 1: Understanding the Importance of Effective Communication● The impact of communication on workplace relationships and productivity● Identifying communication challenges in the corporate setting● Building a personal communication improvement planModule 2: Verbal Communication Skills● Active listening techniques for better understanding and empathy● Articulating thoughts clearly and concisely● Developing strong speaking skills and effective presentation techniques● Using positive language and assertive communication
Module 3: Non-Verbal Communication and Body Language● Understanding the significance of non-verbal cues in communication● Interpreting body language accurately● Mastering facial expressions, gestures, and eye contact● Aligning verbal and non-verbal communication for impactful messages
Module 4: Written Communication Excellence● Crafting professional emails, memos, and reports● The art of effective business writing● Understanding tone and etiquette in written communication● Editing and proofreading techniques for error-free communication
Day 2:Module 5: Communicating with Different Personality Types● Recognizing diverse communication styles and preferences● Adapting communication for various personality types● Building rapport and trust with colleagues and clientsModule 6: Managing Challenging Conversations● Strategies for handling conflicts and difficult situations● Maintaining composure and emotional intelligence during tough discussions● Providing constructive feedback and receiving feedback gracefullyModule 7: Effective Communication in Teams and Meetings● Communicating ideas clearly in team settings● Active participation and engagement in meetings● Facilitating discussions and encouraging collaboration● Resolving conflicts and building consensus in group settings
Module 8: Building Professional Relationships through Communication● Networking and relationship-building strategies● Enhancing professional presence and credibility● Developing interpersonal communication skills
PRICING:RM 1,800.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,including cancellation of the workshop if warranted by circumstances beyond its control.

Web Design, UX/UI & Video Editing Course
2025-10-14 - 2025-10-15
Objectives
The “Web Designing & UX/UI Design + Video Editing” course aims to equip participants with a diverse skill set covering web design, user experience (UX/UI) design, and video editing. The primary objectives include providing hands-on training in web design principles, UX/UI design best practices, and video editing techniques. The course seeks to empower participants to create visually appealing websites, enhance user experiences, and produce engaging video content.
Target Audience
This course is tailored for aspiring web designers, executives designer, and individuals interested in acquiring skills in video editing. It is suitable for beginners looking to enter the fields of web and UX/UI design, as well as those wanting to enhance their video editing capabilities. The content caters to a broad audience, including students, creative professionals, and anyone seeking a comprehensive foundation in these creative disciplines.
Learning Outcomes

Acquire skills in designing visually appealing websites.
Implement effective UX/UI design principles.
Edit engaging video content proficiently.
Gain hands-on experience with industry-standard web design, UX/UI design, and video editing tools.
Foster creativity, critical thinking, and a practical understanding of the interconnected disciplines.
Apply acquired skills confidently in real-world projects and creative endeavors.

Course Outlines:
Day 1:
Module 1: Introduction to Web Design

Overview of web design principles
Understanding the importance of visual appeal and user experience

Module 2: UX/UI Design Best Practices

Introduction to UX/UI design concepts
Hands-on exercises in implementing effective design principles

Module 3: Video Editing Techniques

Basics of video editing software
Practical sessions on editing engaging video content

Module 4: Creating Visually Appealing Websites

Hands-on web design projects
Incorporating UX/UI design principles for enhanced user experiences

Day 2:
Module 5: Industry-Standard Tools

Proficiency in using web design, UX/UI design, and video editing tools ● Practical guidance on tool selection for different creative aspects

Module 6: Fostering Creativity and Critical Thinking

Strategies for fostering creativity in design and video editing
Encouraging critical thinking in problem-solving scenarios

Module 7: Application of Acquired Skills

Real-world projects to apply web design, UX/UI, and video editing skills ● Guidance on confidently integrating skills into professional and creative endeavors.

PRICING:RM 1,500.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,including cancellation of the workshop if warranted by circumstances beyond its control.

HIRARC Training Course
2025-10-14 - 2025-10-15
ObjectivesThe Hazard Identification, Risk Assessment, and Risk Control (HIRARC) Training Course is designed to equip participants with the essential knowledge and skills to systematically identify, assess, and control hazards in the workplace. The course is designed to instill acomprehensive understanding of HIRARC principles, fostering a proactive safety culture within organizations.
Target AudienceThis training course is tailored for individuals across various industries, including but not limited to safety officers, supervisors, managers, and middle management that are involved in health and safety responsibilities. It caters to professionals seeking to enhance theirproficiency in hazard identification, risk assessment, and risk control, ultimately contributing to a safer working environment.
Learning Outcomes● Thorough understanding of HIRARC methodology.● Proficiency in identifying workplace hazards and conducting risk assessments.● Implementation of practical risk control measures.● Development of clear safety communication skills.● Active contribution to robust safety management systems.● Empowerment to minimize risks and foster a safer work environment.
Course Outlines:Day 1:
Module 1: Introduction to HIRARC Principles● Overview and importance of Hazard Identification, Risk Assessment, and Risk Control.● Principles of fostering a proactive safety culture.Module 2: HIRARC Methodology● In-depth exploration and practical application exercises.● Case studies illustrating successful HIRARC implementation.Module 3: Target Audience and Industry Application● Identification of target audience and customization for diverse industries.● Practical scenarios and discussions for industry-specific application.Module 4: Proficiency in Hazard Identification and Risk Assessment● Techniques for identifying workplace hazards.● Step-by-step guide to conducting effective risk assessments.
Day 2:Module 5: Practical Risk Control Measures● Implementation strategies and real-world simulations.● Showcasing successful risk control practices through case studies.Module 6: Safety Communication Skills● Importance of clear safety communication.● Developing effective communication strategies.
Module 7: Contribution to Safety Management Systems● Active contribution to robust safety management systems.● Integration of HIRARC principles into organizational safety frameworks.Module 8: Empowerment for a Safer Work Environment● Strategies for minimizing risks in the workplace.● Fostering a culture of safety empowerment.
PRICING:RM 1,500.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,including cancellation of the workshop if warranted by circumstances beyond its control.

LEVEL 2: Microsoft PowerPoint (Intermediate)
2025-10-16
ObjectivesThe “LEVEL 2: Microsoft PowerPoint (Intermediate)” course aims to advance participants’ proficiency in using Microsoft PowerPoint for creating engaging presentations. The primary objectives include mastering intermediate features, enhancing slide design and layout skills, and developing proficiency in incorporating multimedia elements. The course is designed to empower participants to create impactful presentations that effectively communicate their messages.
Target AudienceThis course is tailored for individuals with a basic understanding of Microsoft PowerPoint looking to enhance their skills. It is suitable for executives, senior managers, and anyone who wants to create more polished and visually appealing presentations. The content catersto a broad audience seeking to improve their ability to communicate ideas effectively through presentations.
Learning Outcomes● Acquire intermediate-level skills in Microsoft PowerPoint.● Proficiently use advanced features like slide transitions, animations, and multimedia integration.● Enhance slide design capabilities for visually appealing presentations.● Improve the ability to create compelling and impactful presentations.● Effectively communicate ideas with polished and professional presentation skills.
Course Outlines:
Module 1: Intermediate Features Mastery● Overview of intermediate-level features in Microsoft PowerPoint.● In-depth exploration of slide transitions and animation techniques.
Module 2: Advanced Multimedia Integration● Proficient use of multimedia elements, including audio and video.● Techniques for seamless integration of multimedia into presentations.
Module 3: Enhancing Slide Design and Layout● Strategies for improving slide design and layout.● Tips and tricks for creating visually appealing presentations.
Module 4: Creating Impactful Presentations● Leveraging advanced features to enhance presentation impact.● Best practices for engaging and captivating the audience.
Module 5: Polished and Professional Communication● Refining presentation skills for a polished and professional delivery.● Effective communication strategies to convey ideas with impact.
PRICING:RM 1,000.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,including cancellation of the workshop if warranted by circumstances beyond its control.

HVAC System Controls Training
2025-10-28 - 2025-10-29
Heating, Ventilating, and Air-Conditioning (HVAC) System Controls:
Level 2 – Technical Understanding and Standard Procedures of Preventive Maintenance (2 Days)
ObjectivesThis “HVAC System Controls: Level 2” course equips participants with advanced knowledge and skills necessary for effective HVAC system maintenance and optimization. Key objectives include deepening understanding of HVAC system components, controls, andoperations; mastering advanced troubleshooting and diagnostic techniques; developing proficiency in preventive maintenance procedures; enhancing analytical and problem-solving skills for complex system issues; ensuring compliance with safety regulations and industry standards; improving system efficiency, reliability, and energy performance; and ultimately enhancing professional development and career advancement within the HVAC field.
Target AudienceThis course is specifically designed for experienced HVAC professionals seeking to enhance their expertise in system controls and preventive maintenance. The ideal participants include experienced HVAC technicians, engineers, and maintenance personnel who possess a foundational understanding of HVAC systems and are eager to expand their knowledge and skills.
Learning Outcomes● Analyze and interpret complex HVAC system schematics and control diagrams.● Diagnose and troubleshoot malfunctions in various types of HVAC control systems.● Utilize diagnostic tools and equipment to identify and resolve system issues.● Apply industry best practices and safety procedures to all maintenance activities.● Optimize system performance and energy efficiency through effective maintenance strategies.● Communicate technical information effectively and collaborate effectively with other team members.
Course Outlines:Day 1:Module 1: Introduction to Advanced HVAC Controls● Overview of advanced control systems (e.g., Direct Digital Controls (DDC), Building Management Systems (BMS))● Importance of control systems in modern HVAC systems● Benefits of advanced control strategies (e.g., energy efficiency, improved comfort)Module 2: Advanced Control System Components● In-depth exploration of DDC components (controllers, sensors, actuators)● Building Management System architecture and communication protocols● Understanding control signals and data transmissionModule 3: Control Loop Analysis and Tuning● Principles of control loops (feedback, feedforward)● Control loop tuning methods (PID control)● Identifying and addressing control loop instabilityModule 4: Electrical Systems and Safety● Electrical safety protocols and procedures● Electrical wiring diagrams and troubleshooting techniques● Motor controls, starters, and variable frequency drives (VFDs)● Electrical safety devices and their operation
Day 2:Module 5: HVAC System Components and Operation● Advanced study of refrigeration cycles and heat transfer principles● In-depth analysis of various HVAC equipment (e.g., chillers, boilers, air handlers)● Understanding system interdependencies and interactionsModule 6: Preventive Maintenance Procedures● Developing and implementing comprehensive preventive maintenance plans● Performing routine inspections, cleaning, and adjustments● Utilizing checklists and logbooks for accurate record-keeping● Identifying potential maintenance issues and implementing corrective actionsModule 7: Troubleshooting and Diagnostics● Advanced troubleshooting techniques for common HVAC system problems● Utilizing diagnostic tools (e.g., multimeters, pressure gauges, infrared thermometers)● Fault finding and root cause analysis● Developing effective troubleshooting strategiesModule 8: Energy Efficiency and Sustainability● Strategies for optimizing system energy efficiency● Identifying and implementing energy-saving measures● Understanding and complying with energy codes and regulations● Integrating sustainable practices into HVAC maintenancePRICING:RM 1,800.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,including cancellation of the workshop if warranted by circumstances beyond its control.

Scaffolding Training (2 Days)
2025-11-05 - 2025-11-06
ObjectivesThe objective of the Scaffolding Training program is to equip participants with the necessary skills and knowledge to effectively provide instructional support in educational or trainingsettings. The program aims to train individuals, such as educators, trainers, or facilitators, in implementing scaffolding techniques to guide learners through the acquisition of new skillsand concepts. By the end of the training, participants will be adept at tailoring support to learners’ needs, fostering a more effective and supportive learning environment.
Target AudienceThis Scaffolding Training is designed for educators, trainers, instructional designers, and anyone involved in facilitating learning experiences. It is suitable for professionals acrossvarious fields, including education, corporate training, and skill development programs. The content is crafted to address the unique needs of those responsible for guiding othersthrough the learning process, enhancing their ability to provide targeted and effective support.
Learning Outcomes● Gain in-depth knowledge of scaffolding techniques and their application in educational settings.● Develop skills in modeling effective learning behaviors for enhanced understanding.● Be well-equipped to foster engaging and successful learning experiences.● Enhance the ability to facilitate knowledge retention in learners through effective scaffolding.
Course Outlines:Day 1:Module 1: Introduction to Scaffolding in Education● Understanding the importance of scaffolding in learning● Overview of course objectives and structure● Role of scaffolding in facilitating effective learning experiencesModule 2: In-depth Knowledge of Scaffolding Techniques● Exploring various scaffolding techniques and their applications● Case studies on successful implementation of scaffolding in educational contexts● Practical exercises for hands-on learningModule 3: Tailoring Support to Individual Learner Needs● Developing skills to tailor instructional support based on learners’ unique needs● Strategies for creating a supportive and adaptive learning environment● Real-world examples of personalized scaffolding approachesModule 4: Modeling Effective Learning Behaviors● Cultivating skills in modeling effective learning behaviors● Demonstrating behaviors that enhance understanding and engagement● Role-playing and simulations for practical application
Day 2:Module 5: Fostering Engaging Learning Experiences● Equipping participants to foster engaging and successful learning experiences● Strategies for creating interactive and participatory learning sessions● Incorporating technology and multimedia for enhanced engagement
Module 6: Facilitating Knowledge Retention● Enhancing the ability to facilitate knowledge retention through effective scaffolding● Techniques for reinforcing and consolidating learned concepts● Continuous assessment and feedback for retention improvementModule 7: Strategies for Continuous Enhancement● Explore methodologies for continuously refining scaffolding techniques.● Implement effective feedback mechanisms to glean insights from experiences.● Develop personalized action plans to sustain ongoing professional growth.
PRICING:RM 1,000.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,including cancellation of the workshop if warranted by circumstances beyond its control.

Emotional Intelligence - Empowering your best Self & Maximizing your Potential (2 days)
2025-11-05 - 2025-11-06
ObjectivesThe objective of this training course is to enhance participants’ emotional intelligence by helping them understand and leverage their emotional strengths to achieve personal and professional growth. The course focuses on developing self-awareness, self-regulation, and interpersonal skills to empower individuals to manage their emotions effectively, improve their relationships, and maximize their potential. Participants will learn strategies for harnessing emotional intelligence to boost resilience, enhance decision-making, and create a positive impact in both their personal lives and workplace environments.
Target AudienceThis training course is designed for individuals at all levels who are seeking to improve their emotional intelligence to enhance personal and professional effectiveness. It is particularlybeneficial for professionals looking to develop greater self-awareness, better manage their emotions, and improve their interpersonal relationships. The course is ideal for those inleadership roles, team members, and anyone interested in maximizing their potential and fostering a more positive and productive work environment.
Learning Outcomes● Enhanced Self-Awareness: Improved ability to recognize and understand personal emotions and their impact on behavior and decision-making.● Advanced Self-Regulation: Mastery of techniques for managing and controlling emotional responses to handle stress and maintain composure effectively.● Strengthened Interpersonal Skills: Enhanced ability to communicate empathetically, build stronger relationships, and navigate social interactions with greater ease.● Increased Resilience: Development of strategies to bounce back from setbacks and manage challenges with a positive and proactive mindset.● Improved Decision-Making: Greater capacity to make informed and balanced decisions by integrating emotional insights with rational analysis.● Maximized Personal and Professional Potential: Leveraging emotional intelligence to boost overall performance, achieve personal goals, and foster a more productive and harmonious work environment.
Course Outlines:Day 1: Foundations and Leadership in Service Culture
Module 1: Understanding Service Culture● Defining Service Excellence: Explore the key components of a service-oriented culture and what distinguishes exceptional service.● Impact on Organizational Success: Understand how a strong service culture contributes to customer satisfaction, loyalty, and business growth.Module 2: Leading by Example● Modeling Exceptional Service: Techniques for demonstrating high standards of customer service and setting a positive example for your team.● Developing Leadership Skills: Strategies for inspiring and motivating employees to deliver superior service and uphold service standards.Module 3: Creating and Communicating Service Standards● Establishing Clear Standards: Methods for defining and implementing service expectations that align with organizational goals.● Effective Communication: Skills for communicating service standards and expectations clearly to your team to ensure alignment and consistency.Module 4: Coaching and Mentoring for Service Excellence● Building Skills through Coaching: Techniques for providing effective feedback and coaching to improve team performance.● Mentoring for Growth: Strategies for mentoring team members to develop their customer service skills and advance their careers.
Day 2: Implementing Strategies and Fostering a Positive Culture
Module 5: Implementing Service Strategies● Developing Action Plans: Create actionable plans to implement service strategies that enhance customer satisfaction and service delivery.● Monitoring and Adjusting: Techniques for tracking the effectiveness of service strategies and making necessary adjustments for continuous improvement.Module 6: Driving Continuous Improvement● Performance Evaluation: Tools for assessing service performance and identifying areas for improvement.● Actionable Feedback: How to gather and use customer and employee feedback to refine service practices and drive improvements.Module 7: Fostering a Service-Oriented Culture● Building a Positive Environment: Strategies for creating and maintaining a work environment that supports and encourages exceptional service.● Engagement and Recognition: Techniques for recognizing and rewarding team members who exemplify outstanding service, reinforcing a culture of excellence.Module 8: Personal Action Plans and Implementation● Developing Individual Action Plans: Craft personalized plans for applying the learned concepts to your specific team and organizational context.● Role-Playing and Scenario Practice: Engage in role-playing exercises to practice implementing service strategies and resolving service-related challenges.
PRICING:–

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,including cancellation of the workshop if warranted by circumstances beyond its control.

Building Resilience to Boost Productivity at your Workplace (2 Days)
2025-11-12 - 2025-11-13
Objectives
This program is designed to equip participants with practical tools and strategies to build resilience in the workplace, enabling them to thrive under pressure and adapt to change effectively. Participants will learn how to maintain focus, manage stress, and foster a resilient mindset to enhance personal productivity and contribute to team success.
Target Audience
The target audience for the Building Resilience to Boost Productivity at Your Workplace program includes executives, senior management, and middle management. This training is ideal for individuals seeking to strengthen their resilience to thrive in high-pressure environments, adapt to organizational changes, and lead by example. It is particularly beneficial for leaders and managers who aim to foster resilient teams, manage stress effectively, and create a productive and sustainable workplace culture.
Learning Outcomes

Identify the core principles of resilience and their impact on workplace productivity. ● Develop strategies to manage stress and maintain focus under pressure. ● Foster a growth mindset to adapt effectively to challenges and changes. ● Enhance emotional intelligence and self-awareness for better decision-making and interpersonal relationships.
Build supportive and collaborative teams that prioritize resilience and productivity. ● Create actionable plans to embed resilience practices in daily work routines.

Course Outlines:
Day 1:
Module 1: Understanding Resilience

Defining resilience and its importance in the workplace. ● Characteristics of resilient individuals and teams.
The link between resilience and productivity.

Module 2: Managing Stress and Building Focus

Understanding stress triggers and their impact on performance. ● Techniques for stress management and staying calm under pressure. ● Developing focus and prioritization skills for peak performance.

Module 3: Emotional Intelligence for Resilience

The role of emotional intelligence in resilience.
Improving self-awareness and self-regulation.
Strengthening interpersonal skills for collaborative work.

Module 4: Cultivating a Growth Mindset

Understanding fixed vs. growth mindsets.
Techniques to reframe challenges as opportunities.
Encouraging adaptability and continuous learning.

Day 2:
Module 5: Leadership and Resilience

The role of leadership in fostering resilience.
Inspiring resilience through communication and support. ● Leading by example in high-pressure situations.

Module 6: Enhancing Team Dynamics

Building trust and collaboration within teams.
Encouraging resilience through shared goals and mutual support. ● Managing conflicts effectively to maintain team cohesion.

Module 7: Embedding Resilience in Workplace Culture

Creating organizational practices that prioritize well-being. ● Promoting work-life balance to prevent burnout.
Recognizing and celebrating resilience in the workplace.

Module 8: Action Planning for Sustainable Resilience

Identifying personal and team resilience goals.
Developing a practical action plan for applying resilience strategies. ● Monitoring progress and sustaining resilience practices over time.

PRICING:RM 1,800.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,including cancellation of the workshop if warranted by circumstances beyond its control.

Personal Mastery & Self-Leadership (2 Days)
2025-11-12 - 2025-11-13
Objectives
The objective of this training is to empower individuals to cultivate personal mastery and self-leadership by developing self-awareness, emotional intelligence, and proactive habits. Participants will learn to align their personal values with their actions, build resilience, and take ownership of their growth. This program aims to enhance decision-making, foster accountability, and inspire individuals to lead themselves effectively, unlocking their potential for personal and professional success.
Target Audience
This training is designed for professionals, leaders, and individuals seeking to enhance their personal effectiveness, emotional intelligence, and self-leadership skills. It is ideal for those who aspire to take greater control of their growth, improve decision-making, and achieve meaningful success in both their personal and professional lives.
Learning Outcomes

Develop greater self-awareness by identifying personal strengths, values, and areas for growth.
Enhance emotional intelligence to manage emotions effectively and build stronger relationships.
Cultivate habits and mindsets that promote resilience, focus, and consistent personal growth.
Align daily actions and decisions with long-term goals and core values.
Strengthen accountability and ownership to drive meaningful results in personal and professional contexts.

Course Outlines:
Day 1:
Module 1: Introduction to Personal Mastery & Self-Leadership

Understanding the concepts of personal mastery and self-leadership.
Exploring the benefits of self-leadership in personal and professional contexts.
Setting personal intentions and goals for the course.

Module 2: Developing Self-Awareness

Identifying personal strengths, values, and limiting beliefs.
Practicing self-reflection techniques for deeper self-understanding.
Using feedback to uncover blind spots and areas for growth.

Module 3: Emotional Intelligence for Self-Leadership

Understanding the components of emotional intelligence (EQ).
Managing emotions effectively in challenging situations.
Building empathy to enhance communication and relationships.

Module 4: Aligning Values with Actions

Defining core values and their role in decision-making.
Creating a personal vision and aligning it with daily habits.
Developing strategies for maintaining integrity and authenticity.

Day 2:
Module 5: Building Resilience and Managing Stress

Understanding the connection between resilience and self-leadership.
Techniques for managing stress and staying focused under pressure.
Building mental and emotional agility to navigate challenges.

Module 6: Goal Setting and Habit Formation

Setting SMART goals for personal and professional growth.
Identifying habits that support or hinder success.
Using habit-tracking tools to ensure consistent progress.

Module 7: Accountability and Ownership

The role of accountability in achieving success.
Creating systems for self-monitoring and reflection.
Overcoming procrastination and fostering a proactive mindset.

Module 8: Action Planning and Commitment

Consolidating key learnings from the training.
Developing a personalized action plan for ongoing self-leadership.
Committing to long-term growth and continuous improvement.

PRICING:RM 1,800.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,including cancellation of the workshop if warranted by circumstances beyond its control.

Developing & Embracing a Growth Mindset
2025-11-18 - 2025-11-19
ObjectivesThe objective of this training is to enable participants to understand and internalize the principles of a growth mindset, equipping them with tools to challenge self-limiting beliefs and foster continuous personal and professional development. By embracing a growth mindset, participants will learn how to view challenges as opportunities, enhance their adaptability, and inspire innovation within their teams and organizations. This program aims to create a culture of learning and resilience that drives sustained success in an ever-evolving business landscape.Target AudienceThe target audience for the Developing & Embracing a Growth Mindset program includes executives and middle management professionals who are responsible for leading teams,driving organizational change, and fostering a culture of growth and innovation. This training is particularly beneficial for leaders and managers seeking to develop their own potentialwhile inspiring their teams to embrace challenges, learn from feedback, and continuously improve.
Learning Outcomes● Understand the concept of a growth mindset and its impact on professional and organizational success.● Identify and overcome fixed mindset tendencies and self-limiting beliefs.● Cultivate resilience, adaptability, and continuous learning to navigate challenges effectively.● Promote a growth-oriented culture within teams and organizations.● Use feedback constructively to drive personal and team development.● Develop actionable strategies to embed a growth mindset into daily practices.
Course Outlines:Day 1:Module 1: Understanding the Growth Mindset● The difference between fixed and growth mindsets.● The science behind mindset and its impact on success.● Recognizing the benefits of a growth mindset in leadership and management.Module 2: Identifying and Overcoming Fixed Mindset Beliefs● Common signs of a fixed mindset.● Strategies to challenge self-limiting beliefs and negative thinking.● Practical exercises to shift from a fixed to a growth mindset.Module 3: Building Resilience and Adaptability● The role of resilience in fostering a growth mindset.● Techniques to reframe challenges and setbacks as learning opportunities.● Cultivating adaptability in dynamic and uncertain environments.Module 4: Leveraging Feedback for Growth● The importance of feedback in personal and professional development.● Developing openness to constructive criticism.● Providing and receiving feedback to encourage continuous improvement.Day 2:Module 5: Encouraging Innovation and Creativity● The connection between a growth mindset and innovation.● Strategies to foster creativity in teams and projects.● Overcoming fear of failure to drive experimentation and bold ideas.Module 6: Fostering a Growth-Oriented Culture● Embedding growth mindset principles in organizational practices.● Leading by example to inspire mindset shifts in teams.● Encouraging collaboration and shared learning.
PRICING:RM 1,800.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,including cancellation of the workshop if warranted by circumstances beyond its control.

Essential First Aid, CPR, & AED Training (1 Day)
2025-12-03
ObjectivesThe Essential First Aid, CPR, & AED Training course is designed to equip participants with fundamental skills in providing immediate assistance during medical emergencies. Theprimary objectives include training participants in basic first aid techniques, cardiopulmonary resuscitation (CPR), and the proper use of automated external defibrillators (AEDs). Thecourse aims to empower individuals to respond effectively to a range of medical situations, promoting quick and appropriate actions to preserve life and minimize the impact of injuriesor illnesses.
Target AudienceThe Essential First Aid, CPR, & AED Training is specifically designed for individuals who are expected to perform first aid in their workplace. This comprehensive course is aimed atproviding participants with the necessary knowledge and skills to effectively respond to medical emergencies and provide immediate care to injured or ill individuals.
Learning Outcomes● Understand the importance of basic first aid and CPR in emergency situations.● Demonstrate proficiency in providing CPR to adults, children, and infants.● Operate an Automated External Defibrillator (AED) effectively and safely.● Assess and prioritize injuries and illnesses, and provide appropriate first aid interventions.
Course Outlines:
Module 1: Introduction to First Aid● Understanding the importance of basic first aid skills in emergency situations● Exploring scenarios where first aid can make a critical difference in preserving life and minimizing the impact of injuries or illnessesModule 2: Basic First Aid Techniques● Wound Care and Bandaging● Burns and Scalds● Fracture ManagementModule 3: Cardiopulmonary Resuscitation (CPR)● CPR Techniques for Adults, Children, and Infants● Hands-on Practice SessionsModule 4: Automated External Defibrillator (AED) Operation● Understanding AED Functionality● Safe and Effective Use of AEDs● Practical AED ApplicationModule 5: Medical Emergency Response● Assessment and Prioritization of Injuries and Illnesses● Providing Appropriate First Aid Interventions● Scenario-Based Training
PRICING:RM 1,000.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,including cancellation of the workshop if warranted by circumstances beyond its control.

LEVEL 3: Microsoft PowerPoint (Advanced) (1 days)
2025-12-03
ObjectivesThe “LEVEL 3: Microsoft PowerPoint (Advanced)” course is designed to elevate participants’ proficiency in Microsoft PowerPoint to an advanced level. The primary objectives includemastering intricate features, enhancing design capabilities, and leveraging automation tools to create sophisticated and visually compelling presentations. The course is designed toempower participants with the advanced skills needed to produce impactful presentations for diverse professional settings.
Target AudienceThis course is tailored for individuals with an intermediate understanding of Microsoft PowerPoint looking to advance their skills. It is suitable for senior managers, executives, andmiddle management seeking to create polished and impactful presentations. The content caters to those in various industries where advanced presentation skills are essential foreffective communication and decision-making.
Learning Outcomes● Acquire proficiency in intricate design elements, data visualization techniques, and automation using macros and VBA in Microsoft PowerPoint.● Develop skills to create visually striking and highly functional presentations.● Gain the ability to convey complex information effectively through advanced PowerPoint features.● Empower individuals to contribute to enhanced communication and decision-making processes in professional roles.
Course Outlines:
Module 1: Advanced Design Elements● Overview of intricate design features● Mastery of advanced formatting options
Module 2: Functional Presentations● Advanced functionalities to enhance presentation functionality● Hands-on exercises for creating highly functional slides
Module 3: Effective Communication through Animation● Mastery of advanced animation features● Strategies for conveying complex information effectively
Module 4: Tailoring Presentations for Diverse Audiences● Strategies for tailoring presentations to different audiences● Adapting content for maximum impact
Module 5: Collaborative Presentation Tools● Effective use of collaborative tools in PowerPoint● Ensuring seamless collaboration on presentationsModule 6: Visual Impact Strategies● Techniques for creating visually striking presentations● Tips for enhancing overall visual impact
PRICING:RM 1,000.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,including cancellation of the workshop if warranted by circumstances beyond its control.

Drive in to the ChatGPT & AI Tools For Workplace (1 Days)
2025-12-03
ObjectivesThe objective of this training is to equip participants with practical knowledge and skills to effectively utilize ChatGPT and AI tools in the workplace. This program will empower individuals to enhance productivity, streamline tasks, and improve decision-making by leveraging AI capabilities. Participants will learn ethical considerations, best practices, and creative applications to maximize the value of AI tools in their professional environment.Target AudienceThis training is designed for professionals, team leaders, and organizations seeking to integrate ChatGPT and AI tools into their workflows. It is ideal for individuals looking to enhance productivity, automate routine tasks, and innovate in their roles by leveraging AI capabilities effectively and ethically.
Learning Outcomes● Gain a practical understanding of ChatGPT and AI tools and their potential applications in the workplace.● Learn how to use AI for automating tasks, improving efficiency, and enhancing productivity.● Develop skills to effectively communicate and collaborate with AI systems.● Understand ethical considerations and best practices for using AI responsibly in the workplace.● Explore creative uses of AI tools for problem-solving, decision-making, and innovation in various job roles.Course Outlines:Day 1:Module 1: Introduction to AI and ChatGPT in the Workplace● Understanding AI technologies and their impact on the workplace.● Exploring the capabilities and limitations of ChatGPT and AI tools.● Identifying key areas in the workplace where AI can be applied effectively.Module 2: Leveraging AI for Task Automation and Efficiency● Automating routine tasks such as data entry, scheduling, and email responses.● Streamlining workflows and enhancing team collaboration with AI tools.● Utilizing AI for content generation, reports, and summarization to save time.Module 3: Ethical Considerations and Best Practices in AI Usage● Understanding the ethical implications of using AI tools in the workplace.● Ensuring transparency, fairness, and privacy when using AI systems.● Implementing best practices for responsible and effective AI tool usage.Module 4: Innovative Applications of AI for Decision-Making and Problem-Solving● Using AI for data analysis, insights, and improving decision-making.● Leveraging AI tools for creative problem-solving and brainstorming.● Exploring case studies and real-world examples of successful AI integration in the workplace.
PRICING:RM 1,500.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,including cancellation of the workshop if warranted by circumstances beyond its control.
