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BEGIN:VEVENT
DTSTART;VALUE=DATE:20260923
DTEND;VALUE=DATE:20260925
DTSTAMP:20260423T063245
CREATED:20260113T083055Z
LAST-MODIFIED:20260113T083055Z
UID:50744-1790121600-1790294399@uoa-academy.com
SUMMARY:Supervisory Development Skills (2 Days)
DESCRIPTION:Objectives  \nThe Supervisory Development Programme is designed to equip supervisors with the essential mindset\, skills\, and tools required to lead effectively in today’s dynamic workplace. Through this programme\, participants will develop a clear understanding of their roles and responsibilities as supervisors\, while strengthening their self-awareness through personality and behavioural assessments. They will also learn to apply effective communication\, leadership\, and delegation techniques to build and motivate high-performing teams. In addition\, the programme aims to enhance supervisors’ ability to monitor and review performance\, provide constructive feedback\, and apply problem-solving strategies to improve team and business outcomes. Ultimately\, this programme seeks to create well-rounded supervisors who can successfully manage themselves\, lead others with confidence\, and contribute to the overall growth of the organisation.  \nTarget Audience  \nThis programme is designed for individuals who are currently in supervisory roles\, newly appointed supervisors\, or those being prepared to take on supervisory responsibilities in the near future. It is also suitable for team leaders\, line managers\, and executives who wish to strengthen their leadership and people management skills. The programme provides practical tools and insights that can be applied across industries\, making it valuable for any professional seeking to enhance their effectiveness in managing themselves\, their teams\, and their business responsibilities.  \nLearning Outcomes  \n\n Define supervisory management and the core competencies required. ● Identify their own personality and leadership styles\, and how these impact their team. ● Apply effective behavioural\, communication\, and delegation skills. \n Supervise\, coordinate\, and synergise team performance to achieve goals. ● Provide constructive feedback\, coaching\, and performance reviews. ● Demonstrate a balanced role as a supervisor in managing self\, others\, and the business. \n\nMODULE 1: GAIN THE MINDSET Understand & Explore  \n\n Their role as a Supervisor \n How to balance both sets of skills? \n Difference between management and leadership \n Your Journey: – From a team member to a team leader \n Competencies of a supervisor \n Understand the tools for practical leadership skills to apply to work situations and challenges \n\nMODULE 2: MANAGING PEOPLE  \n\n Managing the expectations \n Managing team members \n Managing peers \n Managing your managers \n\nMODULE 3: TIME – MANAGEMENT  \n\n How to manage time? \n Prioritizing the To-Do List \nDelegating work \n\nMODULE 4: COMMUNICATION  \n\n Evaluate self in communication abilities \n Develop communication- oral and written \n Evaluate your natural Listening skills \n Acquire active listening skills \n Asking effective questions \n Understand how to communicate during meetings \n Being assertive \n\nMODULE 5: RECOGNISING THE ACHIEVEMENTSUnderstand  \n\n the relevance of recognizing the team members for their effort \n strategies for recognizing the team members \n\nMODULE 6: TEAMWORK  \n\n Understand team dynamics \n 5-step model of team-development \n Characteristics of a highly effective team \n Examine how to enhance the value and effectiveness of your team ● Identify opportunities for improving self and the team \n Create action- plan for applying the concepts and skills \n\nMODULE 7: DELEGATION & ACCOUNTABILITY  \n\n Importance of delegation and accountability \n Assess your current delegation and accountability strengths and areas for improvement \n Learn how to effectively communicate a delegated assignment to team members and follow through with them for accountability \n\nMODULE 8: BUILDING TRUST  \n\n Importance of trust to build productive relationships and achieving business results ● Identify the behaviours and actions that make and break trust \n How to rebuild lost or damaged trust? \n Create action plans and strategies for sustainability \n\nMODULE 9: CONFLICT MANAGEMENT  \n\n Develop awareness about your approach to managing differences at the workplace ● Explore root cause of differences and conflict \n Understand the distinctive approaches to managing differences and conflict MODULE 10: STRESS MANAGEMENT \n Identify situations and factors which lead to stress \n Understand how to handle high-pressure situations \n Explore possible outcomes when stress management techniques are employed \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/supervisory-development-skills-2-day-leadership-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260923
DTEND;VALUE=DATE:20260925
DTSTAMP:20260423T063245
CREATED:20260114T011344Z
LAST-MODIFIED:20260114T011501Z
UID:50748-1790121600-1790294399@uoa-academy.com
SUMMARY:Hospitality Revenue Management (2 Days)
DESCRIPTION:Objectives  \nHospitality Revenue Management is a critical discipline for maximising profitability in an increasingly competitive and dynamic market. This 2-day programme equips hospitality professionals with practical knowledge and tools to understand demand patterns\, apply effective pricing strategies\, manage distribution channels\, and optimise overall revenue performance.  \nThe programme focuses on real operational realities within the hospitality industry\, combining revenue concepts with practical decision-making to support sustainable business growth and improved financial outcomes.  \nTarget Audience  \n\n Hotel Managers and Assistant Managers \n Revenue\, Sales\, and Reservations Teams \n Front Office Managers and Supervisors \n F&B Managers involved in pricing decisions \n Hospitality professionals responsible for revenue performance \n\nLearning Outcomes  \n\n Define supervisory management and the core competencies required. \nIdentify their own personality and leadership styles\, and how these impact their team. \nApply effective behavioural\, communication\, and delegation skills. \n Supervise\, coordinate\, and synergise team performance to achieve goals. \nProvide constructive feedback\, coaching\, and performance reviews. \nDemonstrate a balanced role as a supervisor in managing self\, others\, and the business. \n\nCourse Outline  \nDay 1 – Revenue Management Fundamentals & Demand Analysis Module 1: Introduction to Revenue Management  \n\n What is revenue management and why it matters \n Evolution of revenue management in hospitality \n Revenue mindset vs traditional selling approach \n\nModule 2: Understanding Demand & Market Dynamics  \n\n Demand drivers in the hospitality industry \n Seasonality\, events\, and market behaviour \n Identifying high-demand and low-demand perio \n\nModule 3: Market Segmentation & Customer Behaviour  \n\n Types of market segments (corporate\, leisure\, group\, OTA\, etc.) \nBooking behaviour and price sensitivity \n Segment-based revenue opportunities \n\nModule 4: Forecasting Fundamentals  \n\n Purpose of forecasting \n Key metrics: Occupancy\, ADR\, RevPAR \n Using historical data to forecast demand \n Common forecasting mistakes\n\nDay 2 – Pricing\, Distribution & Revenue Optimisation  \nModule 5: Pricing Strategies & Yield Management  \n\n Dynamic pricing vs fixed pricing \n Rate structures and Best Available Rate (BAR) \n Managing discounts\, promotions\, and packages \n\nModule 6: Inventory Control & Distribution Channels  \n\n Room inventory management principles \n Role of OTAs\, direct bookings\, and corporate contracts \nChannel costs and profitability \n\nModule 7: Integrating Revenue with Sales & Operations  \n\n Aligning revenue management with sales and marketing \nManaging overbooking and walk-in strategies \n Communicating revenue decisions across departments \n\nModule 8: Revenue Performance Review & Action Planning  \n\n Analysing revenue reports and KPIs \n Identifying improvement opportunities \n Developing a simple revenue action plan \n Programme recap and key takeaways \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/hospitality-revenue-management-2-day-strategy-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260923
DTEND;VALUE=DATE:20260925
DTSTAMP:20260423T063245
CREATED:20260114T012014Z
LAST-MODIFIED:20260114T012014Z
UID:50750-1790121600-1790294399@uoa-academy.com
SUMMARY:Drive in to the ChatGPT & AI Tools For Workplace
DESCRIPTION:Objectives  \nThe objective of this 2-day training programme is to equip participants with practical\, hands-on knowledge and skills to effectively utilize ChatGPT and AI tools in the workplace. This programme enables participants to enhance productivity\, streamline workflows\, improve communication\, and support better decision-making using AI. Participants will also understand ethical considerations\, best practices\, and real-world applications of AI tools across various job functions.  \nTarget Audience  \nThis programme is designed for:  \n\n Professionals\, executives\, and managers \n Team leaders and supervisors \n HR\, administration\, operations\, marketing\, and support staff \n Organizations seeking to integrate AI tools into daily work processes \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Understand the fundamentals of AI and ChatGPT and their impact on the workplace \nUse ChatGPT effectively to support daily work tasks and decision-making \nApply prompt engineering techniques to get accurate and useful AI outputs\nAutomate routine tasks and improve efficiency using AI tools \n Use AI ethically\, responsibly\, and securely in the workplace \n Apply AI tools for communication\, reporting\, analysis\, and problem-solving \nIdentify suitable AI tools for different job roles and business functions \n\nCourse Outlines:  \nDay 1: Foundations & Productivity with ChatGPT  \nModule 1: Introduction to AI & ChatGPT in the Workplace  \n\n Overview of Artificial Intelligence and Generative AI \n Understanding how ChatGPT works \n Capabilities and limitations of ChatGPT \n Current AI trends and workplace impact \n Identifying opportunities for AI adoption in daily work \n\nModule 2: Getting Started with ChatGPT – Practical Usage  \n\n Navigating ChatGPT interface and features \n Understanding prompts and responses \n Do’s and Don’ts when using ChatGPT at work \n Hands-on practice: basic workplace prompts \n Common mistakes and how to avoid them \n\nModule 3: Prompt Engineering for Better Results  \n\n What is prompt engineering and why it matters \n Structuring effective prompts (role\, task\, context\, format) \nUsing follow-up prompts to refine output \n Examples of good vs poor prompts \n Hands-on exercises: job-specific prompt creation \n\nModule 4: Using ChatGPT to Improve Productivity & Communication  \n\n Drafting professional emails and responses \n Creating reports\, summaries\, and meeting minutes \n Preparing presentations\, talking points\, and content \n Brainstorming ideas and solutions faster \n Case examples: HR\, admin\, operations\, and management use cases \n\nDay 2: Automation\, Ethics & Advanced Workplace Applications Module 5: Automating Routine Tasks with AI Tools  \n\n Identifying tasks suitable for automation \n Using AI for scheduling\, documentation\, and workflows \nAI-assisted data\, summarization\, and reporting \n Integrating ChatGPT into daily work routines \n Productivity hacks using AI \n\nModule 6: AI Tools Beyond ChatGPT for the Workplace  \n\n Overview of popular AI tools (writing\, design\, data\, productivity) \nChoosing the right AI tool for specific job roles \n Combining multiple AI tools for better outcomes \n Limitations and risks of over-reliance on AI \n Practical demonstrations and examples \n\nModule 7: Ethical Considerations\, Data Privacy & Best Practices  \n\n Ethical implications of AI usage in organizations \n Data privacy\, confidentiality\, and compliance \n Managing bias\, accuracy\, and reliability of AI outputs \nCompany policies and responsible AI usage \n Best practices for sustainable AI adoption \n\nModule 8: AI for Decision-Making\, Problem-Solving & Innovation  \n\n Using AI to support analysis and decision-making \n AI-assisted problem-solving frameworks \n Creative thinking and innovation with AI \n Real-world case studies of AI in the workplace \n Action planning: applying AI after the training \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/chatgpt-ai-tools-for-workplace-2-day-workshop/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260929
DTEND;VALUE=DATE:20261001
DTSTAMP:20260423T063245
CREATED:20260114T012602Z
LAST-MODIFIED:20260114T012602Z
UID:50752-1790640000-1790812799@uoa-academy.com
SUMMARY:Multitasking & Time Management at the Workplace (2 Days)
DESCRIPTION:Objectives  \nThe “Managing Multiple Tasks and Work Priorities” course is designed to equip participants with effective strategies and techniques for managing their workload\, prioritizing tasks\, and maximizing productivity in a dynamic and fast-paced work environment. Through practical exercises\, discussions\, and real-life scenarios\, participants will learn how to effectively handle multiple responsibilities\, make informed decisions on task prioritization\, and enhance their time management skills.  \nTarget Audience  \nThe “Managing Multiple Tasks and Work Priorities” course is designed for professionals at all levels who are faced with managing multiple tasks\, responsibilities\, and competing priorities in their work. It is suitable for individuals from various industries and roles\, including managers\, supervisors\, project leads\, team members\, and anyone seeking to enhance their task management and work prioritization skills.  \nLearning Outcomes  \n\n Assess and analyze their workload to effectively manage multiple tasks and responsibilities. \n Apply proven time management techniques to maximize productivity and minimize time wastage. \n Prioritize tasks based on importance\, urgency\, and organizational goals. \nImplement strategies to minimize interruptions and distractions and maintain focus. \n\nCourse Outlines: Day 1:  \nModule 1: Introduction to Managing Multiple Tasks and Work Priorities  \n\nUnderstanding the challenges and impact of managing multiple tasks. \nIdentifying common time management pitfalls and how they affect productivity. \nSetting goals for improving task management and work prioritization. \nAnalyzing Workload and Task Prioritization \n\nModule 2: Assessing the current workload and identifying tasks and responsibilities.  \nApplying prioritization techniques to categorize tasks based on importance and urgency.  \n\n Identifying key factors and criteria for effective task prioritization. \n Time Management Techniques \n\nModule 3: Exploring proven time management strategies and techniques.  \n\nSetting realistic deadlines and creating a time management plan. \n Overcoming procrastination and managing distractions. \n Managing Interruptions and Distractions \n\nModule 4: Identifying common interruptions and distractions in the workplace.  \n\nImplementing strategies to minimize and effectively handle interruptions. \nDeveloping techniques to regain focus and maintain productivity. \n Delegating and Outsourcing Tasks \n\nDay 2:  \nModule 5: Recognizing tasks that can be delegated or outsourced.  \n\nUnderstanding the criteria for determining tasks that are suitable for delegation or outsourcing. \n Identifying tasks that are repetitive\, time-consuming\, or outside your core competency. \n Evaluating the potential benefits and risks associated with delegating or outsourcing specific tasks. \n\nModule 6: Effective Task and Project Planning  \n\n Breaking down projects into manageable tasks and creating action plans. \nUtilizing task management tools and software for planning and tracking progress. \nIncorporating flexibility and adaptability in task and project planning. \n\nModule 7: Prioritization Decision-Making  \n\n Making informed decisions on task prioritization based on organizational goals and deadlines. \n Applying techniques such as the Eisenhower Matrix or ABC Analysis. \nEvaluating trade-offs and considering the impact of task prioritization decisions. \n\nModule 8: Managing Work Overload and Stress  \n\n Recognizing signs of work overload and stress. \n Implementing stress management techniques and self-care practices. \nSeeking support and resources to manage work-related stress effectively. \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/multitasking-time-management-at-the-workplace/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260929
DTEND;VALUE=DATE:20261001
DTSTAMP:20260423T063245
CREATED:20260114T013045Z
LAST-MODIFIED:20260114T013045Z
UID:50754-1790640000-1790812799@uoa-academy.com
SUMMARY:Basic Mandarin for Workplace Communication (2 Days)
DESCRIPTION:Objectives  \nThis programme is designed to help participants develop basic Mandarin communication skills for workplace and daily interactions. It focuses on pronunciation\, tones\, simple sentence structures\, and commonly used Mandarin expressions. Using an easy\, interactive\, and practical approach\, participants will gain confidence to communicate in basic Mandarin with colleagues\, customers\, and social contacts. The programme supports continuous learning and application in real-life workplace situations.  \nTarget Audience  \n\n Employees with no or minimal Mandarin knowledge \n Frontline and customer-facing staff \n Administrative and support staff \n Professionals interacting with Mandarin-speaking colleagues or customers \n\nLearning Outcomes  \nBy the end of this program\, participants will be able to:  \n\n Pronounce Hanyu Pinyin and the four Mandarin intonations \n Use basic Mandarin greetings and daily expressions \n Conduct a simple self-introduction and address others appropriately \nCommunicate basic preferences and simple needs \n Use common Mandarin vocabulary related to numbers\, time\, money\, places\, and daily activities \n Apply basic Mandarin in simple workplace and social conversations\n\nCourse Outlines: Module 1: Mental Preparation & Motivation  \n\n Understanding the importance of Mandarin communication \nBuilding confidence and interest in learning Mandarin \n\nModule 2: Hanyu Pinyin & Pronunciation  \n\n Introduction to Hanyu Pinyin \n Correct pronunciation techniques \n\nModule 3: Four Intonations (Tones)  \n\n Understanding the four Mandarin tones \n Practising tone accuracy \n\nModule 4: Daily Greetings & Useful Expressions  \n\n Common greetings \n Frequently used daily expressions \n\nModule 5: Self-Introduction & Addressing People  \n\n Introducing oneself \n Proper ways to address people \n\nDay 2 – Practical Vocabulary & Workplace Conversations  \nModule 6: Basic Vocabulary for Daily & Workplace Use  \n\n Names of things and places \n Common nouns\, verbs\, adverbs\, and adjectives \n\nModule 7: Numbers\, Time & Money  \n\n Numbers and money value \n Time\, day\, week\, month\, and year \n\nModule 8: Simple Conversations & Preferences  \n\n Expressing likes and preferences \n Asking and answering simple questions \n\nModule 9: Practical Daily Situations  \n\n Basic shopping and bargaining \n Ordering food in restaurants \n\nModule 10: Practice & Reinforcement  \n\n Singing for pronunciation practice \n Simple conversation practice \n Short test and recap \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/basic-mandarin-for-workplace-communication-2-days-2/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260929
DTEND;VALUE=DATE:20261001
DTSTAMP:20260423T063245
CREATED:20260114T014157Z
LAST-MODIFIED:20260114T014511Z
UID:50757-1790640000-1790812799@uoa-academy.com
SUMMARY:Basic English at the Workplace – Level 2 (2 Days)
DESCRIPTION:Objectives  \nThis programme is designed for employees with basic English knowledge who want to communicate more clearly and confidently at work. It focuses on improving sentence structure\, vocabulary\, and everyday workplace communication. Participants will practise speaking\, listening\, reading\, and basic writing skills commonly used in workplace situations. The programme supports participants in moving from basic understanding to more functional and confident workplace communication.  \nTarget Audience  \n\n Employees with basic English proficiency \n Staff who can communicate in simple English but lack confidence \n Employees who need to improve workplace communication skills \n\nLearning Outcomes  \n\n Communicate more clearly in common workplace situations \n Use correct sentence structures and expanded workplace vocabulary \nParticipate in basic work-related conversations and discussions \n Write short and simple work-related messages and emails \n\nCourse Outlines: Day 1  \nModule 1: Strengthening English Fundamentals  \n\n Reviewing basic grammar and sentence structure \n Expanding common workplace vocabulary \n Using correct tenses in daily work communication \n\nModule 2: Speaking Clearly and Confidently  \n\n Expressing ideas and opinions simply \n Asking questions and seeking clarification \n Improving pronunciation and clarity \n\nModule 3: Workplace Communication Skills  \n\n Communicating with colleagues and supervisors \n Handling simple telephone conversations \n Understanding and responding to instructions \n\nDay 2  \nModule 4: Writing for the Workplace  \n\n Writing simple emails and messages \n Using polite and professional language \n Avoiding common writing mistakes \n\nModule 5: Listening and Understanding at Work  \n\n Improving listening skills in meetings and discussions \nUnderstanding feedback and instructions \n Responding appropriately in conversations \n\nModule 6: Practical Communication Practice  \n\n Role-plays based on real workplace situations \n Guided speaking and writing exercises \n Practice with feedback and correction \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/basic-english-at-the-workplace-level-2/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261007
DTEND;VALUE=DATE:20261009
DTSTAMP:20260423T063245
CREATED:20260114T015644Z
LAST-MODIFIED:20260114T015644Z
UID:50759-1791331200-1791503999@uoa-academy.com
SUMMARY:Frontline Excellence: Delivering Service with Confidence & Impact (2 Days)
DESCRIPTION:Objectives  \nIn today’s competitive service environment\, frontline professionals play a critical role in shaping customer perception and organisational reputation. This programme provides a structured framework for understanding the dynamics of modern customer interactions and the expectations placed on frontline roles. It addresses the realities of high-volume\, high-pressure service settings while reinforcing the importance of professionalism and consistency. Through practical scenarios and guided learning\, participants explore how everyday interactions influence customer confidence and brand credibility. The programme serves as a platform to strengthen frontline capability and support sustainable service excellence across the organisation.  \nTarget Audience  \n\n Frontline Staff \n Customer Service Representatives \n Hospitality & Service Teams \n Call Centre & Contact Centre Agents \n Sales Assistants & Customer-Facing Roles \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Build confidence in handling customer interactions professionally \n Understand the shift from transactional service to experiential service \nLearn to anticipate customer needs and manage emotions effectively \nApply structured recovery techniques to turn service failures into loyalty \nDeliver consistent service excellence aligned with organisational values \n\nCourse Outlines  \nDay 1: BUILDING CONFIDENCE & SERVICE FOUNDATION  \nModule 1: The Role of Frontliners as Brand Ambassadors  \n\n Understanding how frontline behaviour shapes brand perception \nMoving from “task-based service” to “experience ownership” \nThe frontline impact on loyalty\, reputation\, and trust \n\nModule 2: Confidence in Customer Interaction  \n\n Building self-confidence in face-to-face and verbal interactions \nManaging first impressions and professional presence \nStaying composed under pressure \n\nModule 3: Understanding Customer Behaviour & Emotions  \n\n Why customers react the way they do \n Identifying emotional triggers in service situations \n Adapting responses based on customer mood and expectations \n\nModule 4: Communication Skills for Service Excellence  \n\n Active listening and questioning techniques \n Managing tone\, body language\, and clarity \n Handling misunderstandings without escalating conflict \n\nDay 2: HANDLING CHALLENGES & CREATING IMPACT  \nModule 5: Managing Difficult Customers with Professionalism  \n\n Staying calm when customers are upset or demanding \n De-escalation techniques for tense situations \n Setting boundaries while remaining service-oriented \n\nModule 6: Anticipation & Proactive Service Behaviours  \n\n Spotting early signs of dissatisfaction \n Anticipating needs before customers ask \n Reducing complaints through proactive actions \n\nModule 7: Service Recovery & Problem Resolution  \n\n Handling complaints systematically \n Taking ownership of service breakdowns \n Restoring customer confidence after service failure \n\nModule 8: Consistency\, Impact & Personal Action Plan  \n\n Delivering consistent service standards daily \n Aligning service behaviour with organisational values \n Creating a personal frontline excellence action plan \n\nTraining Methodology  \nThis programme uses an interactive and experiential learning approach\, combining facilitated discussions\, role-plays\, and real-life frontline scenarios. Participants practise practical communication\, service handling\, and recovery techniques through hands-on activities\, group exercises\, and guided reflection. The focus is on real workplace application\, enabling participants to build confidence\, manage challenging customer situations\, and deliver consistent service excellence with immediate impact.  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/frontline-excellence-service-with-confidence/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261007
DTEND;VALUE=DATE:20261009
DTSTAMP:20260423T063245
CREATED:20260114T020224Z
LAST-MODIFIED:20260114T020224Z
UID:50761-1791331200-1791503999@uoa-academy.com
SUMMARY:Hazard Identification\, Risk Assessment and Risk Control (HIRARC) (2 Days)
DESCRIPTION:Objectives  \nThe Hazard Identification\, Risk Assessment\, and Risk Control (HIRARC) Training Course is designed to equip participants with the essential knowledge and skills to systematically identify\, assess\, and control hazards in the workplace. The course is designed to instill a comprehensive understanding of HIRARC principles\, fostering a proactive safety culture within organizations.  \nTarget Audience  \nThis training course is tailored for individuals across various industries\, including but not limited to safety officers\, supervisors\, managers\, and middle management that are involved in health and safety responsibilities. It caters to professionals seeking to enhance their proficiency in hazard identification\, risk assessment\, and risk control\, ultimately contributing to a safer working environment.  \nLearning Outcomes  \n\n Thorough understanding of HIRARC methodology. \n Proficiency in identifying workplace hazards and conducting risk assessments. \nImplementation of practical risk control measures. \n Development of clear safety communication skills. \n Active contribution to robust safety management systems. \n Empowerment to minimize risks and foster a safer work environment. \n\nCourse Outlines:  \nDay 1:  \nModule 1: Introduction to HIRARC Principles  \n\n Overview and importance of Hazard Identification\, Risk Assessment\, and Risk Control. \n Principles of fostering a proactive safety culture. \n\nModule 2: HIRARC Methodology  \n\n In-depth exploration and practical application exercises. \n Case studies illustrating successful HIRARC implementation. \n\nModule 3: Target Audience and Industry Application  \n\n Identification of target audience and customization for diverse industries. \nPractical scenarios and discussions for industry-specific application. \n\nModule 4: Proficiency in Hazard Identification and Risk Assessment  \nTechniques for identifying workplace hazards.  \n\n Step-by-step guide to conducting effective risk assessments. \n\nDay 2:  \nModule 5: Practical Risk Control Measures  \n\n Implementation strategies and real-world simulations. \n Showcasing successful risk control practices through case studies. \n\nModule 6: Safety Communication Skills  \n\n Importance of clear safety communication. \n Developing effective communication strategies. \n\nModule 7: Contribution to Safety Management Systems  \n\n Active contribution to robust safety management systems. \n Integration of HIRARC principles into organizational safety frameworks. \n\nModule 8: Empowerment for a Safer Work Environment  \n\n Strategies for minimizing risks in the workplace. \n Fostering a culture of safety empowerment. \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/hirarc-hazard-identification-risk-control-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261014
DTEND;VALUE=DATE:20261016
DTSTAMP:20260423T063245
CREATED:20260114T020615Z
LAST-MODIFIED:20260114T020615Z
UID:50763-1791936000-1792108799@uoa-academy.com
SUMMARY:Hazard Analysis and Critical Control Point (HACCP) + Food Safety Management System (2 days)
DESCRIPTION:Objectives  \nThe Hazard Analysis and Critical Control Point (HACCP) course is designed to educate participants on systematic approaches to identify\, assess\, and control potential hazards in food production processes. The primary objective is to equip participants with the knowledge and skills needed to implement and manage an effective HACCP system\, ensuring food safety\, compliance with regulations\, and the prevention of foodborne illnesses.  \nTarget Audience  \nThis course is specifically designed for professionals within executives\, middle management\, senior managers\, and employees in the hospitality sector relevant to this course. It is well-suited for individuals aiming to deepen their comprehension of HACCP principles. Additionally\, it is tailored for those actively engaged in the development\, implementation\, and upkeep of food safety management systems.  \nLearning Outcomes  \n\n Develop proficiency in identifying potential hazards in food production processes. \nAcquire skills in implementing effective control measures to mitigate identified risks. \nEmpower participants to contribute significantly to creating and maintaining a safe and compliant food handling environment within their professional capacities. \n\nCourse Outlines:  \nDay 1:  \nModule 1: Introduction to HACCP Principles  \n\n Examine systematic methodologies for identifying\, assessing\, and controlling potential hazards in food production processes. \n Emphasize the critical role of HACCP in ensuring food safety\, regulatory compliance\, and the prevention of foodborne illnesses. \n\nModule 2: Fundamentals of Hazard Identification  \n\n Cultivate proficiency in recognizing potential hazards at various stages of food production. \n Employ case studies and practical exercises to enhance skills in hazard identification. \n\nModule 3: Implementation of Control Measures  \n\n Develop skills in implementing effective control measures to mitigate identified risks. \nExplore best practices and real-world examples illustrating successful control measures application. \n\nDay 2:  \nModule 4: Establishment of an Effective HACCP System  \n\n Delve into the components and requirements of an effective HACCP system. \nProvide practical guidance on the development\, implementation\, and maintenance of robust food safety management systems. \n\nModule 5: Regulatory Compliance and Food Safety  \n\n Understanding the regulatory landscape and compliance requirements related to HACCP. \n Strategies for ensuring alignment with food safety regulations and industry standards. \n\nModule 6: Prevention of Foodborne Illnesses  \n\n Utilize case studies and scenarios focused on preventing foodborne illnesses through HACCP implementation. \n Analyze real-world examples to underscore the pivotal role of HACCP in food safety. \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/haccp-food-safety-management-system-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261014
DTEND;VALUE=DATE:20261016
DTSTAMP:20260423T063245
CREATED:20260114T021007Z
LAST-MODIFIED:20260114T021007Z
UID:50765-1791936000-1792108799@uoa-academy.com
SUMMARY:LEVEL 3: Microsoft Excel (Advanced)  (2 Days)
DESCRIPTION:Objectives  \nThe “LEVEL 3: Microsoft Excel (Advanced)” course aims to deepen participants’ proficiency in utilizing Microsoft Excel for advanced data analysis\, automation\, and visualization. The primary objectives include mastering advanced functions\, exploring complex data manipulation techniques\, and automating tasks through macros and VBA. The course is designed to empower participants with advanced Excel skills\, enabling them to efficiently tackle complex data challenges in professional settings.  \nTarget Audience  \nThis course is designed for individuals with an intermediate understanding of Microsoft Excel looking to advance their skills. It is suitable for any senior managers\, executives and middle management that seek to enhance their ability to analyze and manipulate data using advanced Excel features. The content caters to those in various industries where data-driven decision-making is crucial.  \nLearning Outcomes  \n\n Mastery of complex functions\, enhancing participants’ Excel proficiency. \nAcquire advanced techniques for manipulating and analyzing data effectively. \nSkills to create dynamic visualizations for clearer data representation. \nEfficiently streamline repetitive tasks for increased productivity. \n Contribute to increased efficiency and effectiveness in professional roles. \nEmpowered to handle complex data scenarios with confidence and precision. \n\nCourse Outline Day 1:  \nModule 1: Advanced Functions Mastery  \n\n Overview of advanced Excel functions \n Practical exercises for mastery \n Application in data analysis scenarios \n\nModule 2: Complex Data Manipulation Techniques  \n\n Strategies for handling intricate datasets \n Techniques for efficient data manipulation \n Real-world applications and case studies \n\nModule 3: Automation through Macros  \n\n Introduction to macros and automation \n Creating and using macros in Excel \n Automation for repetitive tasks \n\nModule 4: Visualizing Data Dynamically  \n\n Importance of dynamic visualizations \n Creating charts and graphs dynamically \n Enhancing data representation in reports \n\nModule 5: Efficient Task Streamlining  \n\n Identifying and streamlining repetitive tasks \n Using Excel features for task efficiency \n Best practices for task management \n\nDay 2: Module 6: Advanced Data Analysis Techniques  \n\n Exploring advanced data analysis methods \n Practical applications in business scenarios \n Interpreting and presenting analysis results \n\nModule 7: Data-driven Decision-Making  \n\n Leveraging data for decision-making \n Case studies on data-driven decisions \n Integrating Excel analysis into decision processes \n\nModule 8: Excel Efficiency in Professional Settings  \n\n Applying advanced Excel skills in the workplace \n Enhancing professional efficiency \n Real-world examples and success stories \n\nModule 9: Handling Complex Data Scenarios with Confidence ● Practical exercises on complex data scenarios  \n\n Building confidence in data handling \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/level-3-microsoft-excel-advanced-course-2/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261014
DTEND;VALUE=DATE:20261016
DTSTAMP:20260423T063245
CREATED:20260114T021654Z
LAST-MODIFIED:20260114T021654Z
UID:50767-1791936000-1792108799@uoa-academy.com
SUMMARY:Corporate Branding\, Events & Crisis Readiness (2 Days)
DESCRIPTION:Objectives  \nIn today’s highly connected and fast-moving business environment\, organisations must consistently manage their brand image\, deliver impactful corporate events\, and respond effectively to crises. This programme equips participants with practical knowledge and tools to strengthen corporate branding\, execute professional events\, and prepare for crisis situations that may impact organisational reputation.  \nParticipants will gain an integrated understanding of brand positioning\, event execution\, and crisis readiness to ensure organisational credibility\, consistency\, and resilience.  \nTarget Audience  \n\n Corporate Communications and PR professionals \n Marketing and Branding teams \n HR\, Administration\, and Event Management personnel \n Managers and leaders involved in brand representation and decision-making \n\nLearning Outcomes  \n\n Understand the fundamentals of corporate branding and reputation management \nPlan and manage corporate events that align with brand identity and objectives \nIdentify potential risks and crisis scenarios affecting organisational image \nApply structured approaches to crisis communication and response \nStrengthen organisational readiness to protect brand credibility \n\nDay 1  \nModule 1: Fundamentals of Corporate Branding  \n\n Understanding corporate brand identity and values \n Brand positioning and consistency across touchpoints \nManaging reputation in the digital and media landscape \n\nModule 2: Brand Communication & Stakeholder Engagement  \n\n Internal and external brand communication strategies \nAligning messaging with organisational values \n Engaging stakeholders to strengthen brand trust \n\nModule 3: Corporate Event Strategy & Planning  \n\n Purpose and objectives of corporate events \n Event planning frameworks and key success factors \nAligning events with corporate branding goals \n\nModule 4: Executing Professional Corporate Events  \n\n Managing logistics\, vendors\, and stakeholders \n Event protocol\, etiquette\, and brand representation \n Measuring event impact and post-event evaluation \n\nDay 2  \nModule 5: Understanding Crisis & Reputational Risks  \n\n Types of corporate crises and reputational threats \n Identifying early warning signs and risk factors \n The impact of crises on brand perception \n\nModule 6: Crisis Communication & Response  \n\n Principles of effective crisis communication \n Managing media\, public statements\, and stakeholders \nDo’s and don’ts during crisis situations \n\nModule 7: Crisis Preparedness & Simulation  \n\n Developing a crisis readiness and response plan \n Roles\, responsibilities\, and decision-making during crises \nScenario-based crisis simulation exercise \n\nModule 8: Strengthening Organisational Readiness  \n\n Integrating branding\, events\, and crisis management \nBuilding organisational resilience and accountability \nDeveloping an action plan for continuous readiness \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/corporate-branding-events-crisis-readiness/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261021
DTEND;VALUE=DATE:20261023
DTSTAMP:20260423T063245
CREATED:20260114T022737Z
LAST-MODIFIED:20260114T022737Z
UID:50769-1792540800-1792713599@uoa-academy.com
SUMMARY:AI-Powered Digital Transformation: Strategy\, Marketing\, and Content Mastery (2 Days)
DESCRIPTION:Objectives  \nThis intensive 2-day programme equips executives\, managers\, and professionals with practical knowledge to leverage Artificial Intelligence for business strategy\, marketing\, content creation\, and productivity improvement. The programme focuses on real business applications of AI tools such as ChatGPT\, Gemini\, and Deepseek within organisational contexts. Emphasis is placed on hands-on practice\, real use cases\, and immediate workplace application to support digital transformation and measurable performance improvement.  \nTarget Audience  \n\n Executives and Business Owners \n Managers and Team Leaders \n Marketing\, Sales\, and E-commerce Professionals \n Professionals involved in digital strategy\, content creation\, and process optimisation \n\nLearning Outcomes  \n\n Develop a practical AI strategy aligned with business objectives \n Identify high-impact AI use cases across business functions \n Use generative AI tools for content creation and data analysis \n Apply AI to digital marketing and social media strategy \n Design effective prompts and workflows for consistent AI results \n\nCourse Outlines:  \nDay 1 – AI Strategy & Digital Marketing Foundations  \nModule 1: AI Landscape & Business Transformation  \n\n Overview of current AI trends and adoption principles \nUnderstanding AI’s role in digital transformation \n Opportunities and limitations of AI in organisations \n Malaysia business context and adoption considerations \n\nModule 2: Strategic AI Integration for Business Operations  \n\n Identifying AI opportunities in business processes \n AI use cases in HR\, supply chain\, and customer service \nAligning AI initiatives with business goals \n Establishing KPIs and success measures for AI adoption \n\nModule 3: AI-Driven Digital Marketing Strategy  \n\n Using AI to analyse customer segments and behaviour \nAI-assisted campaign planning and targeting \n Competitive and market analysis using AI \n Improving marketing decision-making with AI insights \n\nModule 4: AI for Social Media & Campaign Execution  \n\n Creating AI-assisted social media strategies \n Content planning and calendar generation \n AI support for ad copy\, captions\, and visuals \n Measuring campaign effectiveness using AI insights \n\nDay 2 – Generative AI Tools & Content Mastery  \nModule 5: Generative AI Platforms & Capabilities  \n\n Overview of ChatGPT\, Gemini\, and Deepseek \n Strengths and limitations of different AI tools \n Selecting the right AI tool for different tasks \n Responsible and ethical AI usage \n\nModule 6: Prompt Engineering for Reliable Results  \n\n Structuring effective prompts \n Controlling tone\, format\, and output quality \n Advanced prompting techniques \n Avoiding common AI output errors \n\nModule 7: AI-Powered Content Creation & Productivity  \n\n AI for blogs\, emails\, scripts\, and marketing content \n Refining content for platforms and SEO \n Using AI for internal documents and communications \nImproving productivity through AI workflows \n\nModule 8: Workflow Integration & Action Planning  \n\n Combining AI tools into daily work processes \n Developing an individual AI action plan \n Practical implementation challenges \n Best practices for sustained AI adoption \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/ai-powered-digital-transformation-strategy-marketing-and-content-mastery-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261021
DTEND;VALUE=DATE:20261023
DTSTAMP:20260423T063245
CREATED:20260114T023308Z
LAST-MODIFIED:20260114T023308Z
UID:50771-1792540800-1792713599@uoa-academy.com
SUMMARY:Resilience & Adaptability at Work (2 Days)
DESCRIPTION:Objectives  \nThis programme is designed to equip participants with practical tools and strategies to build resilience and adaptability in the workplace\, enabling them to perform effectively under pressure and respond positively to change. Participants will learn how to manage stress\, maintain focus\, and develop a resilient and adaptable mindset to sustain productivity and contribute to team and organisational success.  \nTarget Audience  \nThe Resilience & Adaptability at Work programme is suitable for executives\, senior management\, and middle management. This training is ideal for individuals operating in dynamic and high-pressure environments who are required to navigate change\, manage uncertainty\, and lead teams effectively. It is particularly beneficial for leaders and managers seeking to strengthen adaptability\, foster resilient teams\, and promote a sustainable and productive workplace culture.  \nLearning Outcomes  \n\n Identify the core principles of resilience and adaptability and their impact on workplace performance. \n Apply practical strategies to manage stress and maintain focus under pressure. \nDevelop a growth mindset to respond effectively to change and challenges. \nEnhance emotional intelligence and self-awareness for improved decision-making and relationships. \n Build supportive\, collaborative teams that embrace adaptability and resilience. \nDevelop actionable plans to embed resilience and adaptability practices into daily work routines. \n\nDay 1  \nModule 1: Understanding Resilience & Adaptability  \n\n Defining resilience and adaptability in the workplace. \n Key characteristics of resilient and adaptable individuals and teams. \nThe relationship between resilience\, adaptability\, and productivity. \n\nModule 2: Managing Stress and Maintaining Focus  \n\n Identifying stress triggers and their impact on performance. \nPractical techniques to manage stress and remain calm under pressure. \nImproving focus\, prioritisation\, and energy management at work. \n\nModule 3: Emotional Intelligence for Resilience  \n\n Understanding the role of emotional intelligence in adaptability. \nEnhancing self-awareness and emotional regulation. \n Strengthening interpersonal skills for effective collaboration \n\nModule 4: Cultivating a Growth Mindset  \n\n Fixed versus growth mindset in times of change. \n Reframing challenges and setbacks as learning opportunities. \nEncouraging adaptability and continuous improvement. \n\nDay 2  \nModule 5: Leadership in Building Resilient & Adaptable Teams  \n\n The role of leaders in fostering resilience and adaptability. \nCommunicating effectively during uncertainty and change. \nLeading by example in high-pressure situations. \n\nModule 6: Strengthening Team Dynamics  \n\n Building trust and collaboration within teams. \n Encouraging adaptability through shared goals and mutual support. \nManaging conflicts constructively to maintain team effectiveness. \n\nModule 7: Embedding Resilience & Adaptability into Workplace Culture  \n\n Creating organisational practices that support well-being and flexibility. \nPromoting sustainable work practices to prevent burnout. \nRecognising and reinforcing resilient and adaptable behaviours. \n\nModule 8: Action Planning for Sustainable Resilience & Adaptability  \n\n Identifying personal and team resilience and adaptability goals. \nDeveloping a practical action plan for workplace application. \nMonitoring progress and sustaining resilient behaviours over time. \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/resilience-adaptability-at-work-2-day-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261021
DTEND;VALUE=DATE:20261023
DTSTAMP:20260423T063245
CREATED:20260114T024221Z
LAST-MODIFIED:20260114T024221Z
UID:50773-1792540800-1792713599@uoa-academy.com
SUMMARY:Innovation Mindset: Creative Thinking for Solutions (2 Days)
DESCRIPTION:Objectives  \nIn today’s fast-changing business environment\, organisations require employees who can think creatively\, adapt quickly\, and generate practical solutions to real workplace challenges. This 2-day programme is designed to develop an innovation mindset by equipping participants with creative thinking tools\, structured problem-solving techniques\, and the confidence to challenge conventional approaches while remaining practical and results-driven.  \nParticipants will learn how to reframe problems\, generate innovative ideas\, evaluate solutions effectively\, and apply creative thinking in their day-to-day work context.  \nTarget Audience  \n\n Executives and Managers \n Team Leaders and Supervisors \n Professionals involved in problem-solving and decision-making \n\nEmployees seeking to enhance creativity and innovation at work  \nLearning Outcomes  \n\n Understand the principles and importance of an innovation mindset \nApply creative thinking techniques to workplace challenges \n Reframe problems to uncover new opportunities and solutions \n Generate\, evaluate\, and refine innovative ideas systematically \n Strengthen collaboration and idea-sharing within teams \n Translate creative ideas into actionable and practical solutions \n\nDay 1  \nModule 1: Understanding Innovation & Creativity  \n\n Defining innovation and creativity in the workplace \n Myths and misconceptions about creative thinking \n Why innovation matters in today’s business environment \n\nModule 2: Developing an Innovation Mindset  \n\n Fixed vs growth mindset in problem-solving \n Attitudes and behaviours that support innovation \n Building openness to new ideas and perspectives \n\nModule 3: Identifying Problems & Opportunities  \n\n Recognising challenges as opportunities for innovation \nFraming problems clearly and objectively \n Understanding root causes before ideation \n\nModule 4: Breaking Mental Blocks  \n\n Common barriers to creative thinking \n Techniques to challenge assumptions \n Overcoming fear of failure and resistance to change \n\nDay 2  \nModule 5: Creative Thinking Tools & Techniques  \n\n Divergent thinking for idea generation \n Convergent thinking for idea selection \n Structured tools for creative problem-solving \n\nModule 6: Evaluating & Refining Ideas  \n\n Criteria for assessing idea feasibility \n Refining ideas for practical application \n Balancing creativity with organisational constraints \n\nModule 7: Turning Ideas into Solutions  \n\n Translating ideas into actionable plans \n Managing risks and uncertainties \n Gaining buy-in and support for implementation \n\nModule 8: Sustaining Innovation at Work  \n\n Creating habits for continuous innovation \n Encouraging collaboration and knowledge sharing \n Developing a personal innovation action plan \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/innovation-mindset-creative-thinking-for-solutions/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261028
DTEND;VALUE=DATE:20261029
DTSTAMP:20260423T063245
CREATED:20260114T024652Z
LAST-MODIFIED:20260114T024652Z
UID:50775-1793145600-1793231999@uoa-academy.com
SUMMARY:ESG Essentials: What Every Employee Must Know (1 day)
DESCRIPTION:Objectives  \nEnvironmental\, Social and Governance (ESG) principles are no longer limited to top management or sustainability teams. In Malaysia\, organisations are increasingly expected to demonstrate responsible business practices\, regulatory compliance\, and ethical conduct across all levels of the workforce.  \nThis programme is designed to build foundational ESG awareness among employees by explaining what ESG means\, why it matters\, and how individual roles contribute to organisational ESG commitments. Participants will gain practical understanding of ESG concepts\, workplace implications\, and everyday actions that support sustainable and responsible business practices  \nTarget Audience  \n\n Employees at all levels \n Executives\, managers\, and supervisors \n Operational and support staff \n Organisations beginning or strengthening ESG initiatives \n\nLearning Outcomes  \n\n Understand the basic concepts and components of ESG \n Recognise the importance of ESG in the Malaysian business context \nIdentify how ESG principles apply to daily work activities \n Understand employee roles and responsibilities in supporting ESG goals \nContribute positively to environmental\, social\, and governance practices at the workplace \n\nCourse Outline: Module 1: Introduction to ESG  \n\n What is ESG and why it matters \nEvolution of ESG in global and Malaysian contexts \nESG as a business\, compliance\, and reputation issue\n\nModule 2: Environmental (E) – Sustainability at the Workplace  \n\n Environmental responsibility in organisations \n Resource efficiency\, waste reduction\, and energy awareness \nEnvironmental practices relevant to Malaysian workplaces \nEmployee roles in supporting environmental sustainability \n\nModule 3: Social (S) – People\, Workplace & Community  \n\n Workplace health\, safety\, and wellbeing \n Diversity\, inclusion\, and fair labour practices \n Ethical behaviour and respectful workplace culture \n Social responsibility within organisations and communities \n\nModule 4: Governance (G) – Ethics\, Integrity & Accountability  \n\n Understanding governance in simple terms \n Code of conduct\, policies\, and compliance \n Anti-corruption and ethical decision-making \n Employee accountability and reporting responsibilities \n\nModule 5: ESG in Daily Work Practices  \n\n How individual actions support ESG goals \n ESG-related risks and consequences of non-compliance \nSimple workplace examples and scenarios \n Aligning personal responsibility with organisational values \n\nModule 6: Building an ESG-Aware Workplace Culture  \n\n Creating awareness and shared responsibility \n Supporting organisational ESG initiatives \n Personal action planning for ESG-friendly behaviour \nKey takeaways and commitment to responsible practices\n\n  \nPRICING: \n\nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/esg-essentials-what-every-employee-must-know/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261028
DTEND;VALUE=DATE:20261030
DTSTAMP:20260423T063245
CREATED:20260114T025435Z
LAST-MODIFIED:20260114T025435Z
UID:50777-1793145600-1793318399@uoa-academy.com
SUMMARY:Embrace Changes & Transform your Performance (2 Days)
DESCRIPTION:Objectives  \nThe objective of this training is to empower individuals with the necessary skills and cultivate a mindset that enables them to effectively adapt to change and consistently enhance their performance. In today’s rapidly evolving world\, where change is constant and disruptions are frequent\, individuals who can embrace change and proactively respond to it have a competitive edge. During this training\, participants will learn how to develop the agility and resilience needed to navigate through various types of changes\, whether they are organizational\, technological\, or personal.  \nTarget Audience  \nThis training program is designed for employees at all levels\, change leaders\, managers\, project teams\, cross-functional groups\, and professionals in dynamic industries. It is also suitable for individuals seeking personal growth and development.  \nLearning Outcomes  \n\n Understand the importance of embracing change for personal and organizational growth. \n Identify common challenges and barriers associated with change. \n Develop a resilient mindset and attitude towards change. \n Apply effective strategies to manage resistance to change. \n\nCourse Outlines: Day 1:  \nModule 1: Understanding the Nature of Change  \n\n Why change is inevitable and essential for growth. \n Types of change: Organizational\, technological\, and personal. \n Exploring the impact of change on individuals and teams. \n\nModule 2: Overcoming Barriers to Change  \n\n Identifying common challenges and resistance to change. \n The psychology of change: Fear\, uncertainty\, and habits. \n Strategies to overcome resistance at individual and organizational levels. \n\nModule 3: Developing a Resilient Mindset  \n\n Characteristics of a resilient individual. \n The role of attitude and perspective in navigating change. \n Practical exercises to build mental toughness and adaptability. \n\nModule 4: Emotional Intelligence During Change  \n\n Managing emotions and stress in changing environments. \n Improving self-awareness and self-regulation. \n Strengthening empathy and interpersonal skills to support others through change. \n\nDay 2:  \nModule 5: Communication Skills for Change Leaders  \n\n The role of clear and transparent communication in managing change. \nCrafting messages to inspire trust and alignment. \n Active listening and addressing concerns effectively. \n\nModule 6: Driving Engagement and Collaboration During Change  \n\nInvolving teams in the change process for better buy-in. \nEncouraging a collaborative approach to problem-solving. \nMotivating teams to align with new goals and directions. \n\nModule 7: Building Agility for Continuous Improvement  \n\nUnderstanding agility and its importance in adapting to change.\nTechniques for staying flexible and open to learning. \n Applying an iterative approach to personal and team growth. \n\nModule 8: Creating an Action Plan for Sustained Transformation  \n\nDeveloping practical steps to implement change strategies. \nSetting measurable goals for personal and professional performance. \nReviewing and sustaining progress to maintain long-term benefits. \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/embrace-change-transform-performance-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261028
DTEND;VALUE=DATE:20261030
DTSTAMP:20260423T063246
CREATED:20260114T025824Z
LAST-MODIFIED:20260114T025824Z
UID:50779-1793145600-1793318399@uoa-academy.com
SUMMARY:Basic English at the Workplace – Level 3 (1 Day)
DESCRIPTION:Objectives  \nThis programme is designed for employees who already have functional English skills and want to communicate more fluently\, accurately\, and professionally at work. It focuses on improving clarity\, confidence\, and appropriateness in workplace communication. Participants will practise using English in discussions\, meetings\, and written communication. The programme helps participants refine their language use for more effective workplace interaction.  \nTarget Audience  \n\n Employees with functional English proficiency \n Staff who use English at work but want to improve fluency \n Employees in customer-facing\, coordination\, or supervisory roles \n\nLearning Outcomes  \n\n Communicate ideas more clearly and confidently in the workplace \n Use appropriate language and tone in professional situations \n Participate actively in discussions and meetings \n Write clearer and more professional work-related messages \n\nCourse Outlines:  \nModule 1: Professional Workplace Communication  \n\n Using appropriate tone and language at work \n Speaking clearly and confidently \n Avoiding common workplace communication mistakes \n\nModule 2: Expressing Ideas and Opinions Effectively  \n\n Sharing ideas and viewpoints professionally \n Agreeing and disagreeing politely \n Asking and responding to questions confidently \n\nModule 3: Writing with Clarity and Professionalism  \n\n Writing clearer emails and messages \n Improving sentence structure and word choice \n Common writing errors and how to avoid them \n\nModule 4: Practical Application and Confidence Building  \n\n Workplace communication scenarios \n Guided speaking and writing practice \n Feedback and improvement tips \n\nPRICING: \n\nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/basic-english-at-the-workplace-level-3/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261104
DTEND;VALUE=DATE:20261106
DTSTAMP:20260423T063246
CREATED:20260114T031151Z
LAST-MODIFIED:20260114T031151Z
UID:50782-1793750400-1793923199@uoa-academy.com
SUMMARY:LEVEL 3: Microsoft Excel (Advanced)  (2 Days)
DESCRIPTION:Objectives  \nThe “LEVEL 3: Microsoft Excel (Advanced)” course aims to deepen participants’ proficiency in utilizing Microsoft Excel for advanced data analysis\, automation\, and visualization. The primary objectives include mastering advanced functions\, exploring complex data manipulation techniques\, and automating tasks through macros and VBA. The course is designed to empower participants with advanced Excel skills\, enabling them to efficiently tackle complex data challenges in professional settings.  \nTarget Audience  \nThis course is designed for individuals with an intermediate understanding of Microsoft Excel looking to advance their skills. It is suitable for any senior managers\, executives and middle management that seek to enhance their ability to analyze and manipulate data using advanced Excel features. The content caters to those in various industries where data-driven decision-making is crucial.  \nLearning Outcomes  \n\n Mastery of complex functions\, enhancing participants’ Excel proficiency. \nAcquire advanced techniques for manipulating and analyzing data effectively. \nSkills to create dynamic visualizations for clearer data representation. \nEfficiently streamline repetitive tasks for increased productivity. \n Contribute to increased efficiency and effectiveness in professional roles. \nEmpowered to handle complex data scenarios with confidence and precision.\n\nCourse Outline Day 1:  \nModule 1: Advanced Functions Mastery  \n\n Overview of advanced Excel functions \n Practical exercises for mastery \n Application in data analysis scenarios \n\nModule 2: Complex Data Manipulation Techniques  \n\n Strategies for handling intricate datasets \n Techniques for efficient data manipulation \n Real-world applications and case studies \n\nModule 3: Automation through Macros  \n\n Introduction to macros and automation \n Creating and using macros in Excel \n Automation for repetitive tasks \n\nModule 4: Visualizing Data Dynamically  \n\n Importance of dynamic visualizations \n Creating charts and graphs dynamically \n Enhancing data representation in reports \n\nModule 5: Efficient Task Streamlining  \n\n Identifying and streamlining repetitive tasks \n Using Excel features for task efficiency \n Best practices for task management \n\nDay 2: Module 6: Advanced Data Analysis Techniques  \n\n Exploring advanced data analysis methods \n Practical applications in business scenarios \n Interpreting and presenting analysis results \n\nModule 7: Data-driven Decision-Making  \n\n Leveraging data for decision-making \n Case studies on data-driven decisions \n Integrating Excel analysis into decision processes \n\nModule 8: Excel Efficiency in Professional Settings  \n\n Applying advanced Excel skills in the workplace \n Enhancing professional efficiency \n Real-world examples and success stories \n\nModule 9: Handling Complex Data Scenarios with Confidence  \n\nPractical exercises on complex data scenarios \n Building confidence in data handling \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/level-3-microsoft-excel-advanced-course-3/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261104
DTEND;VALUE=DATE:20261106
DTSTAMP:20260423T063246
CREATED:20260114T031612Z
LAST-MODIFIED:20260122T024953Z
UID:50784-1793750400-1793923199@uoa-academy.com
SUMMARY:Customer Service Excellence (2 Days)
DESCRIPTION:Objectives  \nTo equip participants with universal customer service skills that enhance client satisfaction\, professional communication\, and problem solving across any business or service environment. Participants will learn how to understand customer behaviour\, communicate effectively\, manage emotions\, and resolve issues efficiently to create positive\, lasting customer experiences.  \nTarget Audience  \n\n Frontline staff in any customer-facing role \n Customer service operator in call center \n Marketing or sales personnel interacting with clients \n SMEs or startups managing customer relations \n Entrepreneurs \n\nLearning Outcomes  \n\n Understand the fundamentals of professional customer service applicable to any business setting. \n Identify different customer types and adapt communication to meet their needs. \nApply verbal and non-verbal communication techniques. \n Manage personal and customer emotions to reduce conflict and enhance engagement. \n Handle complaints and resolve issues effectively using structured approaches. \n\nCourse Outlines:  \nDay 1 – Foundations of Customer Service & Communication  \nModule 1: Foundations of Customer Service Excellence  \n\n Importance of customer service in business success \nCustomer service as brand representation \n Professional behaviour and service mindset \n\nModule 2: Understanding Customers & Behaviour  \n\n Types of customers and behaviour patterns \n Customer expectations and service needs \n Adapting service approach to different customers \n\nModule 3: Professional Communication Skills  \n\n Verbal communication techniques \n Non-verbal communication and body language \n Active listening and effective questioning \n\nModule 4: Managing Service Interactions  \n\n Building rapport with customers \n Handling enquiries and requests professionally \n Managing difficult conversations calmly \n\nDay 2 – Emotional Intelligence\, Conflict & Resolution  \nModule 5: Emotional Intelligence in Customer Service  \n\n Understanding self-awareness and emotional triggers \n Recognising customer emotions \n Managing emotions under pressure \n\nModule 6: Conflict Management & Difficult Customers  \n\n Common causes of customer conflict \n Techniques to de-escalate tense situations \n Responding professionally to challenging behaviour \n\nModule 7: Complaint Handling & Problem Resolution  \n\n Structured problem-solving approaches \n Managing complaints effectively \n Follow-up\, accountability\, and service recovery \n Common mistakes in complaint handling \n\nModule 8: Service Consistency & Practical Application  \n\n Delivering consistent service standards \n Case studies and real workplace scenarios \n Role plays and guided practice \n Key takeaways and action planning \n\nTraining Methodology  \nThis programme uses an interactive and hands-on approach combining short lectures\, group discussions\, case studies\, role plays\, and practical exercises. Participants actively practise communication\, emotional management\, conflict handling\, and problem resolution skills to build confidence and apply learning immediately in their work environment.  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/customer-service-excellence-2-day-skills-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261104
DTEND;VALUE=DATE:20261106
DTSTAMP:20260423T063246
CREATED:20260114T032122Z
LAST-MODIFIED:20260114T032122Z
UID:50786-1793750400-1793923199@uoa-academy.com
SUMMARY:Basic Fire Fighting & ERP Training (with Fire Drill Exercise & Safety Awareness) (2 Days)
DESCRIPTION:Objectives  \nThe objectives of the “Basic Fire Fighting & ERP Training” program\, which includes a Fire Drill Exercise and Safety Awareness\, are to provide participants with essential knowledge and skills to respond effectively in the event of a fire emergency. The program aims to familiarize participants with basic fire-fighting techniques\, Emergency Response Procedures (ERPs)\, and to instill a heightened safety awareness mindset. Additionally\, the incorporation of a Fire Drill Exercise enhances practical application and ensures participants are well-prepared for real-life emergency scenarios.  \nTarget Audience  \nThis training is designed for individuals across various industries and workplaces\, including office environments\, manufacturing facilities\, and public spaces. It caters to employees\, supervisors\, safety officers\, and anyone interested in acquiring fundamental fire-fighting skills and understanding Emergency Response Procedures. The program is suitable for those looking to enhance their safety awareness and contribute to a secure work environment.  \nLearning Outcomes  \n\n Attainment of essential skills in basic fire-fighting techniques\, encompassing the proper use of fire extinguishers and efficient evacuation procedures. \n Development of a safety awareness mindset among participants. \n The Fire Drill Exercise serves as a practical reinforcement\, allowing participants to apply theoretical knowledge\, enhancing their proficiency in real-life emergency scenarios. \n Empowerment of participants to actively contribute to workplace safety by identifying potential hazards and adhering to established safety protocols. \n\nCourse Outlines: Day 1:  \nModule 1: Introduction to Fire Safety and Emergency Response  \n\n Understanding the Importance of Fire Safety \n Overview of Emergency Response Procedures (ERPs) \nIntroduction to Safety Awareness Mindset \n\nModule 2: Basic Fire-Fighting Techniques  \n\n Proper Use of Fire Extinguishers \n Efficient Evacuation Procedures \n Practical Application and Hands-on Training \n\nModule 3: Emergency Response Procedures (ERPs)  \n\n In-Depth Exploration of Workplace-Specific ERPs \n Coordinated Response in Fire Emergencies \n Integration of ERPs into Daily Safety Practices \n\nModule 4: Safety Awareness Mindset Development  \n\n Identifying Potential Hazards in the Workplace \n Cultivating a Proactive Safety Awareness Mindset \n Contribution to a Secure Work Environment \n\nDay 2:  \nModule 5: Fire Drill Exercise  \n\n Simulated Emergency Scenario Participation \n Practical Application of Fire-Fighting Techniques \n Evaluation and Feedback for Continuous Improvement \n\nModule 6: Practical Reinforcement of Knowledge  \n\n Application of Theoretical Knowledge in Real-Life Scenarios \nEnhancing Proficiency in Emergency Response \n Continuous Improvement Strategies \n\nModule 7:Active Contribution to Workplace Safety  \n\n Empowerment to Identify and Address Potential Hazards \nAdherence to Established Safety Protocols \nCollective Responsibility for a Secure Work Environment\n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/basic-fire-fighting-erp-training-with-fire-drill/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261111
DTEND;VALUE=DATE:20261112
DTSTAMP:20260423T063246
CREATED:20260114T034431Z
LAST-MODIFIED:20260114T034431Z
UID:50789-1794355200-1794441599@uoa-academy.com
SUMMARY:Mastering Microsoft PowerPoint & Presentation Skills (1 Day)
DESCRIPTION:Objectives  \nThis programme is designed for professionals who already use Microsoft PowerPoint and want to elevate both their slide design and presentation delivery skills. It focuses on transforming content-heavy slides into clear\, visually compelling messages while strengthening presentation structure and audience engagement. Participants will learn how to design slides that support decision-making\, influence stakeholders\, and communicate ideas with impact. The programme also integrates practical presentation techniques to ensure slides and delivery work together effectively. By the end of the session\, participants will be able to present with greater clarity\, confidence\, and professionalism.  \nTarget Audience  \n\n Executives\, managers\, and team leaders \n Sales\, marketing\, and business development professionals \n Trainers\, presenters\, and subject matter experts \n Professionals who frequently present data\, proposals\, or reports \n\nLearning Outcomes  \n\nDesign clear\, professional\, and visually consistent PowerPoint slides \nStructure presentations for clarity\, flow\, and decision-making \nUse advanced PowerPoint features to improve efficiency and design quality \nPresent ideas confidently and engage audiences effectively \nDeliver presentations that influence\, inform\, and persuade \n\nCourse Outline Module 1: Structuring an Effective Presentation  \n\n Defining presentation objectives and key messages \nUnderstanding audience needs and expectations \n Building logical flow and structure for clarity \n\nModule 2: Advanced PowerPoint Slide Design  \n\n Applying visual hierarchy and clean layouts \n Effective use of fonts\, colours\, and spacing \n Simplifying content and avoiding slide overload \n\nModule 3: Professional Use of PowerPoint Tools  \n\n Using Slide Master for consistency \n Working with shapes\, icons\, images\, and alignment tools \nImproving efficiency and slide quality \n\nModule 4: Presenting Data and Key Messages Clearly  \n\nChoosing the right charts and visuals \n Highlighting insights and key takeaways \n Avoiding common data presentation mistake \n\nModule 5: Presentation Skills for Confident Delivery  \n\nVoice control\, posture\, and body language \n Engaging audiences and managing attention \n Handling questions and interruptions professionally \n\nPRICING: \n\nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/mastering-microsoft-powerpoint-presentation-skills/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261111
DTEND;VALUE=DATE:20261113
DTSTAMP:20260423T063246
CREATED:20260114T035017Z
LAST-MODIFIED:20260114T035017Z
UID:50791-1794355200-1794527999@uoa-academy.com
SUMMARY:Speak to Serve (Communication & Service) (2 Days)
DESCRIPTION:Objectives  \nSpeak to Serve is an engaging and practical programme designed to help frontliners communicate clearly and confidently with guests and colleagues. Participants will discover how to express professionalism through speech and body language\, apply active listening\, and handle guest interactions gracefully. In the hospitality industry\, every word\, gesture\, and tone shapes the guest experience. This programme empowers frontliners to deliver service that reflects true hospitality excellence.  \nTarget Audience  \n\n Front Office and Guest Service Staff \n Restaurant Hosts \n Food & Beverage Service Staff \n All frontline employees in the hospitality industry who interact directly with guests \n\nLearning Outcomes  \n\n Recognise the role of effective communication in delivering superior guest experiences \n Demonstrate professional verbal and non-verbal communication skills in hospitality settings \n Apply active listening and empathy to understand and respond to guest needs \nUse polite\, positive\, and service-oriented language in all interactions \nHandle guest concerns and complaints with empathy and confidence \n\nCourse Outlines:  \nDay 1  \nModule 1: The Power of First Impressions  \n\n First impressions are formed rapidly and often based on unconscious judgement \nFirst impressions influence opportunities\, career advancement\, and leadership perception \n First impressions shape brand perception\, brand recall\, and guest loyalty \nPointers for men and ladies to create a positive first impression \nActivity: Ice breaker\, lecture\, discussion \n\nModule 2: What is Courtesy?  \n\n Definition of courtesy \n Components of courtesy – AHCPR (Attentive\, Helpful\, Courteous\, Polite\, Respectful) \nActivity: Lecture and discussion \n\nModule 3: Understanding the Customer  \n\n Definition of a customer \n Anyone who walks through the door \n Anyone affected by the service you provide \n Types of customers \n Customer wants and needs \nActivity: Lecture and discussion \n\nModule 4: Verbal and Non-Verbal Communication  \n\n Verbal communication – definition \n Examples of verbal communication (conversation\, email\, telephone) \nElements of verbal communication (tone\, pace\, fluency) \n Non-verbal communication – definition \n Body language (posture\, gestures\, movement) \n Eye contact \n Tone of voice (pitch\, inflection\, volume) \n Proxemics (use of space) \n How verbal and non-verbal communication work together \n Understanding message conflict and emotional cues \nActivity: Lecture\, demonstration\, role play \n\nModule 5: Key Courteous Behaviours for Customer Service  \n\n Presentable appearance \n Appropriate and accurate speech and action \n Tagging of message \n Genuineness of speech and action \n Volume and clarity of speech \n Modulation of tone \n Suitable gestures and correct posture \n Effective smile and maintenance of eye contact \n\nActive listening  \n\nTelephone Service: \n\n○ Prompt answering  \n○ Appropriate speech  \n○ Active listening  \nDay 2  \nModule 6: Application of Key Courteous Behaviours  \n\n Greeting customers \n Establishing eye contact and offering assistance \n Making service offers that can be delivered \n Handling protracted service and delays \n Referring customers to another service point \n Pointing out customer mistakes tactfully \n Apologising for mistakes \n Handling service breakdowns \n Saying “No” professionally \n Requesting identification \n Terminating contact appropriately \nActivity: Role plays \n\nModule 7: Application of Courteous Behaviours (Telephone Handling)  \n\n Picking up the receiver \n Holding the receiver correctly \n Answering calls professionally \n Transferring calls \n Requesting callers to wait \n Answering another person’s call \n Handling interruptions \n Closing the call \nActivity: Discussion and role play \n\nModule 8: Dealing with Difficult Customers  \n\n Understanding difficult customer behaviour \n Remaining calm and composed \n Managing situations within authority limits \nActivity: Role play and discussion \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/speak-to-serve-communication-hospitality-excellence/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261111
DTEND;VALUE=DATE:20261113
DTSTAMP:20260423T063246
CREATED:20260114T035532Z
LAST-MODIFIED:20260114T035532Z
UID:50793-1794355200-1794527999@uoa-academy.com
SUMMARY:Event Management Excellence  (2 days)
DESCRIPTION:Objectives  \nEvent management requires a combination of strong planning\, coordination\, communication\, and problem-solving skills. This 2-day programme is designed to equip participants with the essential knowledge and practical tools to plan\, organise\, and execute successful events in the Malaysian context.  \nParticipants will gain a structured understanding of the end-to-end event management process—from concept development and budgeting to logistics coordination\, risk management\, and post-event evaluation—ensuring events are delivered professionally\, on time\, and within budget.  \nTarget Audience  \n\n Event Executives and Coordinators \n Marketing and Corporate Communication Teams \n Administrative and Operations Staff involved in events \n HR and Training Teams organising internal events \n Individuals new to or responsible for managing events \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Understand the full lifecycle of event management \n Plan and organise events using structured frameworks \n Manage vendors\, logistics\, and event operations effectively \n Apply budgeting\, scheduling\, and risk management techniques \n Coordinate event teams and stakeholders professionally \n Evaluate event outcomes and improve future event delivery \n\nCourse Outlines: Day 1 : Event Planning & Preparation  \nModule 1: Introduction to Event Management  \n\n Types of events (corporate\, training\, conferences\, social events) \nRoles and responsibilities of an event manager \n Key success factors in event management \n\nModule 2: Event Concept & Objective Setting  \n\n Defining event purpose and objectives \n Understanding client or stakeholder requirements \n Developing event concepts aligned with objectives \n\nModule 3: Event Planning & Scheduling  \n\n Creating event timelines and work plans \n Task allocation and coordination \n Managing deadlines and dependencies \n\nModule 4: Budgeting & Cost Control  \n\n Preparing event budgets \n Cost estimation and financial planning \n Managing expenses and controlling costs \n\nDay 2 – Event Execution\, Risk & Evaluation  \nModule 5: Vendor\, Venue & Logistics Management  \n\n Selecting and managing vendors and suppliers \n Venue coordination and site inspection \n Managing equipment\, F&B\, and technical requirements \n\nModule 6: Event Operations & On-Site Management  \n\n Pre-event preparation and rehearsal \n Registration and guest management \n Managing on-site operations and team coordination \nHandling last-minute changes \n\nModule 7: Risk Management & Crisis Handling  \n\n Identifying potential event risks \n Safety\, compliance\, and contingency planning \n Managing unexpected issues and emergencies \n Communication during crisis situations \n\nModule 8: Post-Event Evaluation & Continuous Improvement  \n\n Measuring event success against objectives \n Collecting feedback from participants and stakeholders \nPost-event reporting and documentation \n Lessons learned and improvement planning \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/event-management-excellence-2-day-planning-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261118
DTEND;VALUE=DATE:20261119
DTSTAMP:20260423T063246
CREATED:20260114T040347Z
LAST-MODIFIED:20260114T040347Z
UID:50795-1794960000-1795046399@uoa-academy.com
SUMMARY:Corporate Presence: Grooming\, Confidence & Impact (2Days)
DESCRIPTION:Objectives  \nIn today’s professional environment\, corporate presence goes beyond appearance—it reflects confidence\, credibility\, communication\, and professional conduct. This 2-day programme is designed to help participants develop a strong and authentic corporate presence through appropriate grooming\, confident behaviour\, and impactful interpersonal skills suited to the Malaysian workplace culture.  \nParticipants will learn how personal image\, attitude\, body language\, and communication influence perceptions\, relationships\, and career growth. The programme focuses on practical application to help professionals present themselves with confidence\, professionalism\, and positive impact in daily work interactions  \nTarget Audience  \n\n Executives and Professionals \n Frontline and Customer-Facing Staff \n Supervisors and Team Leaders \n Administrative and Support Staff \n Employees representing the organisation internally and externally \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Understand the importance of corporate presence in professional success \nPresent a professional image aligned with organisational standards \nDemonstrate confident posture\, body language\, and communication \nBuild self-confidence and personal credibility at work \n Communicate with clarity\, professionalism\, and impact \n Strengthen workplace relationships through positive professional behaviour\n\nCourse Outlines:  \nDay 1 – Professional Image & Confidence Foundations  \nModule 1: Understanding Corporate Presence  \n\n What is corporate presence and why it matters \n First impressions and professional credibility \n Corporate presence in the Malaysian workplace context \n\nModule 2: Professional Grooming & Appearance  \n\n Workplace grooming standards and expectations \n Dressing appropriately for different roles and occasions \nPersonal hygiene\, posture\, and professional etiquette \nAligning personal image with organisational values \n\nModule 3: Body Language & Non-Verbal Impact  \n\n Understanding body language and its influence \n Confident posture\, eye contact\, and facial expressions \nManaging nervous habits and negative signals \n\nModule 4: Building Personal Confidence at Work  \n\n Understanding confidence vs arrogance \n Overcoming self-doubt and limiting beliefs \n Developing self-assurance in professional settings \n\nDay 2 – Communication\, Impact & Professional Behaviour  \nModule 5: Professional Communication & Presence  \n\n Speaking with clarity\, confidence\, and professionalism \nTone of voice and verbal impact \n Communicating assertively and respectfully \n\nModule 6: Workplace Etiquette & Professional Conduct  \n\n Professional behaviour in meetings and discussions \nRespectful interaction with colleagues and stakeholders \nManaging emotions and maintaining composure \n\nModule 7: Influencing Others Through Presence  \n\n Building credibility and trust \n Creating positive impact without authority \n Managing perceptions in challenging situations \n\nModule 8: Sustaining Corporate Presence & Personal Action Plan  \n\n Maintaining consistency in image and behaviour \n Aligning presence with career goals \n Developing a personal corporate presence action plan \nProgramme recap and key takeaways \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/corporate-presence-grooming-confidence-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261118
DTEND;VALUE=DATE:20261120
DTSTAMP:20260423T063246
CREATED:20260114T040759Z
LAST-MODIFIED:20260114T040759Z
UID:50797-1794960000-1795132799@uoa-academy.com
SUMMARY:Managing Expectation & Stress Management  (2 Days)
DESCRIPTION:Objectives  \nThe “Managing Expectations & Stress Management” course is designed to equip participants with the skills to effectively manage expectations and navigate stress in both professional and personal contexts. The primary objectives include providing insights into expectation management strategies\, offering practical stress management techniques\, and fostering resilience in challenging situations.  \nTarget Audience  \nThis course is tailored for executives\, senior managers\, and individuals in leadership roles who aim to enhance their ability to manage expectations and stress effectively. It is suitable for anyone seeking practical tools and strategies to navigate high-pressure situations\, improve performance\, and foster a positive work-life balance.  \nLearning Outcomes  \n\n Communicate expectations clearly to minimize conflicts. \n Learn practical and effective stress management techniques. \n Foster resilience in facing challenging situations. \n Develop skills to navigate challenging situations with composure. \n Gain a deep understanding of effective management contributing to overall well-being. \n\nCourse Outlines:  \nDay 1:  \nModule 1: Introduction to Expectation Management  \n\n Overview of the course objectives. \n Importance of effective expectation management in professional and personal contexts. \n\nModule 2: Strategies for Clear Communication of Expectations  \n\n Techniques for communicating expectations clearly. \n Minimizing conflicts through effective communication. \n\nModule 3: Practical Stress Management Techniques  \n\n Introduction to stress management principles. \n Learning and applying practical techniques for stress reduction. \n\nModule 4: Building Resilience  \n\n Understanding resilience in the face of challenges. \n Strategies for fostering resilience in both professional and personal aspects. \n\nDay 2:  \nModule 5: Navigating Challenging Situations with Composure  \n\n Developing skills to navigate high-pressure situations. \n Maintaining composure and effectiveness in challenging environments. \n\nModule 6: Work-Life Balance  \n\n Importance of work-life balance. \n Strategies for achieving and maintaining a positive work-life balance. \n\nModule 7: Overall Well-being and Professional Success  \n\n Connecting effective expectation management and stress reduction to overall well-being. \n Building skills for professional success through effective stress and expectation management. \n\nModule 8: Group Activities and Discussions  \n\n Engaging in group activities to reinforce learning. \n Discussions on challenges and solutions in managing expectations and stress. \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/managing-expectations-stress-management-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261118
DTEND;VALUE=DATE:20261120
DTSTAMP:20260423T063246
CREATED:20260114T041330Z
LAST-MODIFIED:20260114T041330Z
UID:50799-1794960000-1795132799@uoa-academy.com
SUMMARY:Managing Effective Teams: Building Collaboration\, Trust\, and Accountability at Work (2 Days)
DESCRIPTION:Objectives  \nThis 2-day in-person training equips managers and team leaders with the core competencies to lead high-performing teams in today’s dynamic workplace. Focused on Malaysian organisational realities\, the course addresses communication gaps\, role clarity\, conflict resolution\, motivation strategies\, and alignment to shared goals. Participants will gain practical frameworks to improve team effectiveness\, foster trust\, and manage team dynamics with confidence  \nTarget Audience  \n\n Team leaders\, supervisors\, middle managers\, and functional heads responsible for managing team performance\, cohesion\, and workplace collaboration. \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Identify the key elements of effective teams and assess current team dynamics \nApply communication strategies that improve trust\, alignment\, and performance \nManage team conflict and resolve misunderstandings constructively \nUse motivation and delegation techniques to drive accountability and ownership \nImplement team action plans to enhance collaboration and team culture \n\nCourse Outlines  \nDay 1: Building Strong Team Foundations & Trust  \nModule 1: Foundations of High-Performance Teams  \n\n Define team effectiveness using models (e.g.\, Tuckman\, Lencioni) \nDiagnose strengths and weaknesses in current teams \nStages of team development \n Characteristics of dysfunctional teams \n\nModule 2: Communication and Role Clarity  \n\n Improve team communication through clarity and feedback \nAlign roles\, goals\, and expectations \n Communication styles \n Role alignment tools \n\nModule 3: Building Trust and Psychological Safety  \n\n Recognise barriers to trust in teams \n Apply behaviours that foster open\, supportive environments \nTrust behaviour \n Safe-to-speak cultures \n\nDay 2: Managing Conflict\, Accountability & Team Culture  \nModule 4: Conflict Management and Constructive Tension  \n\n Identify common sources of team conflict \n Use structured conversations to resolve tension \n Types of conflict (task vs relationship) \n Conflict resolution tools \n\nModule 5: Motivation and Accountability  \n\n Use intrinsic and extrinsic motivation techniques \n Reinforce team accountability without micromanaging \n Motivation styles \n Performance feedback loops \n\nModule 6: Leading Team Culture and Next Steps  \n\n Embed positive norms and rituals into team life \n Develop a team improvement action plan \n Culture shaping tools \n Continuous improvement practices \n\nTraining Methodology  \nThis programme is delivered through case studies and real-life workplace scenarios supported by group discussions and interactive mapping exercises. Participants engage in role plays and communication simulations to practise team leadership skills in realistic situations. Self and team diagnostic tools are used to increase awareness of team dynamics. Learning is reinforced through action planning and peer coaching to ensure practical application at the workplace.  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/managing-effective-teams-collaboration-trust/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261125
DTEND;VALUE=DATE:20261127
DTSTAMP:20260423T063246
CREATED:20260114T041836Z
LAST-MODIFIED:20260114T041836Z
UID:50801-1795564800-1795737599@uoa-academy.com
SUMMARY:Critical Thinking & Creativity in Problem Solving (2Days)
DESCRIPTION:Objectives  \nThe “Critical Thinking & Creativity in Problem Solving” course aims to develop participants’ critical thinking and creativity skills for effective problem-solving and decision-making. The primary objectives include fostering a deep understanding of critical thinking principles\, promoting creativity in decision-making processes\, and equipping participants with practical problem-solving strategies.  \nTarget Audience  \nThis course is designed for professionals across various industries\, including managers\, executives\, and decision-makers seeking to enhance their problem-solving and decision-making capabilities. It is suitable for individuals looking to cultivate critical thinking skills and inject creativity into their decision-making processes for improved outcomes.  \nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Develop proficiency in applying critical thinking methodologies for systematic problem analysis. \n Cultivate creative approaches to decision-making\, generating innovative solutions. \nNavigate ambiguity with confidence and make informed decisions. \n Contribute to the development of a dynamic problem-solving culture within organizations. \n\nCourse Outlines:  \nDay 1:  \nModule 1: Introduction to Critical Thinking  \n\n Overview of critical thinking principles \n Importance in problem-solving and decision-making \n\nModule 2: Creative Decision-Making  \n\n Understanding the role of creativity in decision-making \nTechniques for fostering creativity in problem-solving \n\nModule 3: Systematic Problem Analysis  \n\n Critical thinking methodologies for analyzing complex problems \nPractical applications in real-world scenarios \n\nModule 4: Navigating Ambiguity  \n\n Building confidence in dealing with ambiguous situations \nMaking informed decisions amid uncertainty \n\nDay 2:  \nModule 5: Cultivating a Dynamic Problem-Solving Culture  \n\n Strategies for fostering a problem-solving culture in organizations \nImplementing and sustaining positive changes in decision-making processes \n\nModule 6: Effective Communication in Decision-Making  \n\n Importance of communication in conveying decisions \n Techniques for communicating complex decisions to diverse stakeholders \n\nModule 7: Collaborative Problem-Solving  \n\n Enhancing teamwork and collaboration in problem-solving \n Leveraging diverse perspectives for more robust solutions \n\nModule 8: Decision Implementation and Evaluation  \n\n Strategies for implementing decisions effectively \n Methods for evaluating the outcomes of decisions \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/critical-thinking-creativity-in-problem-solving/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261125
DTEND;VALUE=DATE:20261127
DTSTAMP:20260423T063246
CREATED:20260114T042350Z
LAST-MODIFIED:20260114T042350Z
UID:50803-1795564800-1795737599@uoa-academy.com
SUMMARY:Boost your Productivity with Artificial Intelligence-AI (2 Days)
DESCRIPTION:Objectives  \nThis 2-day training program is designed to equip participants with the knowledge and skills to leverage Artificial Intelligence (AI) tools specifically aimed at enhancing time management and productivity. Through practical workshops\, hands-on exercises\, and interactive discussions\, participants will explore AI-driven solutions tailored to optimize time allocation\, streamline workflows\, and prioritize tasks efficiently. The training will focus on practical strategies for integrating AI technologies into daily routines to maximize productivity and achieve better time management outcomes.  \nTarget Audience  \nThis training is suitable for professionals\, entrepreneurs\, and individuals seeking to enhance their time management skills using AI technologies. It is ideal for anyone who wants to learn how to leverage AI tools and techniques to prioritize tasks effectively\, automate repetitive processes\, and optimize time allocation in both personal and professional contexts.  \nLearning Outcomes  \n\n Understand the role of Artificial Intelligence (AI) in time management and productivity enhancement. \n Identify and evaluate AI-powered tools and technologies designed to optimize time allocation and streamline workflows. \n Develop practical skills in using AI-driven solutions for task prioritization\, scheduling\, and time tracking. \n Implement effective strategies for integrating AI into daily routines to improve time management practices and boost productivity. \n Cultivate a mindset for continuous learning and exploration of AI-driven productivity solutions to optimize time management in the long term \n\nCourse Outlines:  \nDay 1  \nSession 1: Introduction to AI for Time Management  \n\nOverview of Artificial Intelligence (AI) and its relevance in time management. \nUnderstanding the intersection of AI technologies and productivity enhancement. \nExploring common challenges in time management and how AI can address them. \n\nSession 2: Prioritizing Tasks with AI  \n\nStrategies for using AI-powered tools to prioritize tasks effectively. \nHands-on exercises in categorizing tasks based on urgency and importance.\nLeveraging AI algorithms for personalized task prioritization. \n\nSession 3: Automating Repetitive Tasks with AI  \n\nIntroduction to AI-driven automation tools and techniques. \nDemonstrations of automating repetitive tasks using AI algorithms. \nBenefits and considerations of task automation in time management. \n\nSession 4: AI-Powered Scheduling and Time Tracking  \n\nExploring AI-enabled scheduling applications and time tracking tools. \nHands-on exercises in using AI for scheduling meetings and appointments. \nLeveraging AI insights for optimizing time allocation and identifying productivity patterns.\n\nDay 2:  \nSession 5: Maximizing Efficiency with AI-Driven Personal Assistants  \n\nOverview of AI-powered personal assistant applications and productivity tools. \nHands-on exploration of virtual assistants for task management and reminders. \nTips and techniques for maximizing efficiency with AI-driven personal assistants. \n\nSession 6: Enhancing Focus and Concentration with AI  \n\nStrategies for using AI technologies to minimize distractions and maintain focus. \nExploring AI-driven tools for blocking distractions and managing digital clutter. \nPractical exercises in creating an AI-enhanced productivity environment. \n\nSession 7: Integrating AI into Daily Routines  \n\nDeveloping personalized routines and workflows with AI-driven productivity solutions. \nTips for seamlessly integrating AI tools into daily schedules and habits. ● Case studies and success stories of individuals leveraging AI for better time management. \n\nSession 8: Action Planning and Implementation  \n\nDeveloping actionable plans for integrating AI-driven time management strategies into participants’ daily routines. \nPeer feedback and collaboration on implementation strategies and best practices. \nClosing remarks and resources for continued learning and exploration of AI-driven time management solutions. \n\n  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/boost-your-productivity-with-ai-2-day-workshop/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261125
DTEND;VALUE=DATE:20261127
DTSTAMP:20260423T063246
CREATED:20260119T021212Z
LAST-MODIFIED:20260119T022552Z
UID:50894-1795564800-1795737599@uoa-academy.com
SUMMARY:Emotional Intelligence: The Power of Awareness at Work (2Days)
DESCRIPTION:Objectives  \nThe objective of this training course is to enhance participants’ emotional intelligence by helping them understand and leverage their emotional strengths to achieve personal and professional growth. The course focuses on developing self-awareness\, self-regulation\, and interpersonal skills to empower individuals to manage their emotions effectively\, improve their relationships\, and maximize their potential. Participants will learn strategies for harnessing emotional intelligence to boost resilience\, enhance decision-making\, and create a positive impact in both their personal lives and workplace environments.  \nTarget Audience  \nThis training course is designed for individuals at all levels who are seeking to improve their emotional intelligence to enhance personal and professional effectiveness. It is particularly beneficial for professionals looking to develop greater self-awareness\, better manage their emotions\, and improve their interpersonal relationships. The course is ideal for those in leadership roles\, team members\, and anyone interested in maximizing their potential and fostering a more positive and productive work environment.  \nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Enhanced Self-Awareness: Improved ability to recognize and understand personal emotions and their impact on behavior and decision-making. \n Advanced Self-Regulation: Mastery of techniques for managing and controlling emotional responses to handle stress and maintain composure effectively. \nStrengthened Interpersonal Skills: Enhanced ability to communicate empathetically\, build stronger relationships\, and navigate social interactions with greater ease. \nIncreased Resilience: Development of strategies to bounce back from setbacks and manage challenges with a positive and proactive mindset. \n Improved Decision-Making: Greater capacity to make informed and balanced decisions by integrating emotional insights with rational analysis. \n Maximized Personal and Professional Potential: Leveraging emotional intelligence to boost overall performance\, achieve personal goals\, and foster a more productive and harmonious work environment. \n\nCourse Outlines:  \nDAY1: Foundations and Leadership in Service Culture  \nModule 1: Understanding Service Culture  \n\n Defining Service Excellence: Explore the key components of a service-oriented culture and what distinguishes exceptional service. \n Impact on Organizational Success: Understand how a strong service culture contributes to customer satisfaction\, loyalty\, and business growth. \n\nModule 2: Leading by Example  \n\n Modeling Exceptional Service: Techniques for demonstrating high standards of customer service and setting a positive example for your team. \n Developing Leadership Skills: Strategies for inspiring and motivating employees to deliver superior service and uphold service standards. \n\nModule 3: Creating and Communicating Service Standards  \n\n Establishing Clear Standards: Methods for defining and implementing service expectations that align with organizational goals. \n Effective Communication: Skills for communicating service standards and expectations clearly to your team to ensure alignment and consistency. \n\nModule 4: Coaching and Mentoring for Service Excellence  \n\n Building Skills through Coaching: Techniques for providing effective feedback and coaching to improve team performance. \n Mentoring for Growth: Strategies for mentoring team members to develop their customer service skills and advance their careers. \n\nDAY 2: Implementing Strategies and Fostering a Positive Culture Module 5: Implementing Service Strategies  \n\n Developing Action Plans: Create actionable plans to implement service strategies that enhance customer satisfaction and service delivery. \nMonitoring and Adjusting: Techniques for tracking the effectiveness of service strategies and making necessary adjustments for continuous improvement. \n\nModule 6: Driving Continuous Improvement  \n\n Performance Evaluation: Tools for assessing service performance and identifying areas for improvement. \n Actionable Feedback: How to gather and use customer and employee feedback to refine service practices and drive improvements. \n\nModule 7: Fostering a Service-Oriented Culture  \n\n Building a Positive Environment: Strategies for creating and maintaining a work environment that supports and encourages exceptional service. \nEngagement and Recognition: Techniques for recognizing and rewarding team members who exemplify outstanding service\, reinforcing a culture of excellence. \n\nModule 8: Personal Action Plans and Implementation  \n\n Developing Individual Action Plans: Craft personalized plans for applying the learned concepts to your specific team and organizational context. \nRole-Playing and Scenario Practice: Engage in role-playing exercises to practice implementing service strategies and resolving service-related challenges. \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/emotional-intelligence-the-power-of-awareness/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261202
DTEND;VALUE=DATE:20261203
DTSTAMP:20260423T063246
CREATED:20260119T023248Z
LAST-MODIFIED:20260119T023248Z
UID:50897-1796169600-1796255999@uoa-academy.com
SUMMARY:Office Management & Administration (1 Day)
DESCRIPTION:Objectives  \nThe Office Management & Administration course is designed to equip participants with a comprehensive skill set essential for effective office management and administration. The program aims to provide valuable insights into the principles of organizational efficiency\, effective communication\, and efficient time management. Moreover\, the course endeavors to foster leadership and decision-making skills that are directly relevant to the responsibilities associated with office management. Participants will emerge from the program well-prepared to contribute significantly to the smooth operation of office environments\, promoting productivity and overall success.  \nTarget Audience  \nThis course is tailored for professionals working in office management\, administrative roles\, and individuals aspiring to enhance their skills in organizational efficiency. It is suitable for office managers\, executive assistants\, administrative coordinators\, and those seeking foundational knowledge or looking to refine their expertise.  \nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Acquire a well-rounded skill set for effective office management. \n Gain insights into organizational efficiency\, communication strategies\, and time management principles. \n Develop leadership and decision-making skills relevant to office management responsibilities. \n Empower individuals to contribute significantly to the smooth operation of office environments. \n Foster productivity and success in office management through learned skills. \n\nCourse Outlines:  \nDay 1:  \nModule 1: Fundamentals of Office Management  \n\n Understanding the role and responsibilities of office managers and administrators. \nKey principles of organizational efficiency. \n Establishing systems for smooth office operations. \n\nModule 2: Effective Communication in the Workplace  \n\n The importance of clear and professional communication. \n Strategies for improving verbal\, written\, and digital communication. \nBuilding positive relationships with colleagues\, clients\, and stakeholders. \n\nModule 3: Time Management and Prioritization  \n\n Techniques for managing time effectively in a fast-paced office environment. \nTools for prioritizing tasks and meeting deadlines. \n Avoiding common time-wasting pitfalls and distractions. \n\nModule 4: Leadership and Decision-Making in Office Administration  \n\nDeveloping leadership skills for managing teams and projects. \n Effective decision-making frameworks for administrative roles. \n Delegation and collaboration to enhance productivity. \n\nModule 5: Building a Productive Office Environment  \n\n Creating systems and processes to improve efficiency. \n Promoting a positive and organized workspace culture. \n Using technology and tools to streamline administrative tasks. \n\nPRICING: \n\nRM 1\,800.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/office-management-administration-1-day/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
END:VCALENDAR