UOA Academy

Critical Thinking & Creativity in Problem Solving (2Days)
2026-11-25 - 2026-11-26
Objectives
The “Critical Thinking & Creativity in Problem Solving” course aims to develop participants’ critical thinking and creativity skills for effective problem-solving and decision-making. The primary objectives include fostering a deep understanding of critical thinking principles, promoting creativity in decision-making processes, and equipping participants with practical problem-solving strategies.
Target Audience
This course is designed for professionals across various industries, including managers, executives, and decision-makers seeking to enhance their problem-solving and decision-making capabilities. It is suitable for individuals looking to cultivate critical thinking skills and inject creativity into their decision-making processes for improved outcomes.
Learning Outcomes
By the end of this programme, participants will be able to:

Develop proficiency in applying critical thinking methodologies for systematic problem analysis.
Cultivate creative approaches to decision-making, generating innovative solutions.
Navigate ambiguity with confidence and make informed decisions.
Contribute to the development of a dynamic problem-solving culture within organizations.

Course Outlines:
Day 1:
Module 1: Introduction to Critical Thinking

Overview of critical thinking principles
Importance in problem-solving and decision-making

Module 2: Creative Decision-Making

Understanding the role of creativity in decision-making
Techniques for fostering creativity in problem-solving

Module 3: Systematic Problem Analysis

Critical thinking methodologies for analyzing complex problems
Practical applications in real-world scenarios

Module 4: Navigating Ambiguity

Building confidence in dealing with ambiguous situations
Making informed decisions amid uncertainty

Day 2:
Module 5: Cultivating a Dynamic Problem-Solving Culture

Strategies for fostering a problem-solving culture in organizations
Implementing and sustaining positive changes in decision-making processes

Module 6: Effective Communication in Decision-Making

Importance of communication in conveying decisions
Techniques for communicating complex decisions to diverse stakeholders

Module 7: Collaborative Problem-Solving

Enhancing teamwork and collaboration in problem-solving
Leveraging diverse perspectives for more robust solutions

Module 8: Decision Implementation and Evaluation

Strategies for implementing decisions effectively
Methods for evaluating the outcomes of decisions

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Boost your Productivity with Artificial Intelligence-AI (2 Days)
2026-11-25 - 2026-11-26
Objectives
This 2-day training program is designed to equip participants with the knowledge and skills to leverage Artificial Intelligence (AI) tools specifically aimed at enhancing time management and productivity. Through practical workshops, hands-on exercises, and interactive discussions, participants will explore AI-driven solutions tailored to optimize time allocation, streamline workflows, and prioritize tasks efficiently. The training will focus on practical strategies for integrating AI technologies into daily routines to maximize productivity and achieve better time management outcomes.
Target Audience
This training is suitable for professionals, entrepreneurs, and individuals seeking to enhance their time management skills using AI technologies. It is ideal for anyone who wants to learn how to leverage AI tools and techniques to prioritize tasks effectively, automate repetitive processes, and optimize time allocation in both personal and professional contexts.
Learning Outcomes

Understand the role of Artificial Intelligence (AI) in time management and productivity enhancement.
Identify and evaluate AI-powered tools and technologies designed to optimize time allocation and streamline workflows.
Develop practical skills in using AI-driven solutions for task prioritization, scheduling, and time tracking.
Implement effective strategies for integrating AI into daily routines to improve time management practices and boost productivity.
Cultivate a mindset for continuous learning and exploration of AI-driven productivity solutions to optimize time management in the long term

Course Outlines:
Day 1
Session 1: Introduction to AI for Time Management

Overview of Artificial Intelligence (AI) and its relevance in time management.
Understanding the intersection of AI technologies and productivity enhancement.
Exploring common challenges in time management and how AI can address them.

Session 2: Prioritizing Tasks with AI

Strategies for using AI-powered tools to prioritize tasks effectively.
Hands-on exercises in categorizing tasks based on urgency and importance.
Leveraging AI algorithms for personalized task prioritization.

Session 3: Automating Repetitive Tasks with AI

Introduction to AI-driven automation tools and techniques.
Demonstrations of automating repetitive tasks using AI algorithms.
Benefits and considerations of task automation in time management.

Session 4: AI-Powered Scheduling and Time Tracking

Exploring AI-enabled scheduling applications and time tracking tools.
Hands-on exercises in using AI for scheduling meetings and appointments.
Leveraging AI insights for optimizing time allocation and identifying productivity patterns.

Day 2:
Session 5: Maximizing Efficiency with AI-Driven Personal Assistants

Overview of AI-powered personal assistant applications and productivity tools.
Hands-on exploration of virtual assistants for task management and reminders.
Tips and techniques for maximizing efficiency with AI-driven personal assistants.

Session 6: Enhancing Focus and Concentration with AI

Strategies for using AI technologies to minimize distractions and maintain focus.
Exploring AI-driven tools for blocking distractions and managing digital clutter.
Practical exercises in creating an AI-enhanced productivity environment.

Session 7: Integrating AI into Daily Routines

Developing personalized routines and workflows with AI-driven productivity solutions.
Tips for seamlessly integrating AI tools into daily schedules and habits. ● Case studies and success stories of individuals leveraging AI for better time management.

Session 8: Action Planning and Implementation

Developing actionable plans for integrating AI-driven time management strategies into participants’ daily routines.
Peer feedback and collaboration on implementation strategies and best practices.
Closing remarks and resources for continued learning and exploration of AI-driven time management solutions.

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Emotional Intelligence: The Power of Awareness at Work (2Days)
2026-11-25 - 2026-11-26
Objectives
The objective of this training course is to enhance participants’ emotional intelligence by helping them understand and leverage their emotional strengths to achieve personal and professional growth. The course focuses on developing self-awareness, self-regulation, and interpersonal skills to empower individuals to manage their emotions effectively, improve their relationships, and maximize their potential. Participants will learn strategies for harnessing emotional intelligence to boost resilience, enhance decision-making, and create a positive impact in both their personal lives and workplace environments.
Target Audience
This training course is designed for individuals at all levels who are seeking to improve their emotional intelligence to enhance personal and professional effectiveness. It is particularly beneficial for professionals looking to develop greater self-awareness, better manage their emotions, and improve their interpersonal relationships. The course is ideal for those in leadership roles, team members, and anyone interested in maximizing their potential and fostering a more positive and productive work environment.
Learning Outcomes
By the end of this programme, participants will be able to:

Enhanced Self-Awareness: Improved ability to recognize and understand personal emotions and their impact on behavior and decision-making.
Advanced Self-Regulation: Mastery of techniques for managing and controlling emotional responses to handle stress and maintain composure effectively.
Strengthened Interpersonal Skills: Enhanced ability to communicate empathetically, build stronger relationships, and navigate social interactions with greater ease.
Increased Resilience: Development of strategies to bounce back from setbacks and manage challenges with a positive and proactive mindset.
Improved Decision-Making: Greater capacity to make informed and balanced decisions by integrating emotional insights with rational analysis.
Maximized Personal and Professional Potential: Leveraging emotional intelligence to boost overall performance, achieve personal goals, and foster a more productive and harmonious work environment.

Course Outlines:
DAY1: Foundations and Leadership in Service Culture
Module 1: Understanding Service Culture

Defining Service Excellence: Explore the key components of a service-oriented culture and what distinguishes exceptional service.
Impact on Organizational Success: Understand how a strong service culture contributes to customer satisfaction, loyalty, and business growth.

Module 2: Leading by Example

Modeling Exceptional Service: Techniques for demonstrating high standards of customer service and setting a positive example for your team.
Developing Leadership Skills: Strategies for inspiring and motivating employees to deliver superior service and uphold service standards.

Module 3: Creating and Communicating Service Standards

Establishing Clear Standards: Methods for defining and implementing service expectations that align with organizational goals.
Effective Communication: Skills for communicating service standards and expectations clearly to your team to ensure alignment and consistency.

Module 4: Coaching and Mentoring for Service Excellence

Building Skills through Coaching: Techniques for providing effective feedback and coaching to improve team performance.
Mentoring for Growth: Strategies for mentoring team members to develop their customer service skills and advance their careers.

DAY 2: Implementing Strategies and Fostering a Positive Culture Module 5: Implementing Service Strategies

Developing Action Plans: Create actionable plans to implement service strategies that enhance customer satisfaction and service delivery.
Monitoring and Adjusting: Techniques for tracking the effectiveness of service strategies and making necessary adjustments for continuous improvement.

Module 6: Driving Continuous Improvement

Performance Evaluation: Tools for assessing service performance and identifying areas for improvement.
Actionable Feedback: How to gather and use customer and employee feedback to refine service practices and drive improvements.

Module 7: Fostering a Service-Oriented Culture

Building a Positive Environment: Strategies for creating and maintaining a work environment that supports and encourages exceptional service.
Engagement and Recognition: Techniques for recognizing and rewarding team members who exemplify outstanding service, reinforcing a culture of excellence.

Module 8: Personal Action Plans and Implementation

Developing Individual Action Plans: Craft personalized plans for applying the learned concepts to your specific team and organizational context.
Role-Playing and Scenario Practice: Engage in role-playing exercises to practice implementing service strategies and resolving service-related challenges.

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.
