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X-WR-CALDESC:Events for UOA Academy
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20261104
DTEND;VALUE=DATE:20261106
DTSTAMP:20260423T154101
CREATED:20260114T031151Z
LAST-MODIFIED:20260114T031151Z
UID:50782-1793750400-1793923199@uoa-academy.com
SUMMARY:LEVEL 3: Microsoft Excel (Advanced)  (2 Days)
DESCRIPTION:Objectives  \nThe “LEVEL 3: Microsoft Excel (Advanced)” course aims to deepen participants’ proficiency in utilizing Microsoft Excel for advanced data analysis\, automation\, and visualization. The primary objectives include mastering advanced functions\, exploring complex data manipulation techniques\, and automating tasks through macros and VBA. The course is designed to empower participants with advanced Excel skills\, enabling them to efficiently tackle complex data challenges in professional settings.  \nTarget Audience  \nThis course is designed for individuals with an intermediate understanding of Microsoft Excel looking to advance their skills. It is suitable for any senior managers\, executives and middle management that seek to enhance their ability to analyze and manipulate data using advanced Excel features. The content caters to those in various industries where data-driven decision-making is crucial.  \nLearning Outcomes  \n\n Mastery of complex functions\, enhancing participants’ Excel proficiency. \nAcquire advanced techniques for manipulating and analyzing data effectively. \nSkills to create dynamic visualizations for clearer data representation. \nEfficiently streamline repetitive tasks for increased productivity. \n Contribute to increased efficiency and effectiveness in professional roles. \nEmpowered to handle complex data scenarios with confidence and precision.\n\nCourse Outline Day 1:  \nModule 1: Advanced Functions Mastery  \n\n Overview of advanced Excel functions \n Practical exercises for mastery \n Application in data analysis scenarios \n\nModule 2: Complex Data Manipulation Techniques  \n\n Strategies for handling intricate datasets \n Techniques for efficient data manipulation \n Real-world applications and case studies \n\nModule 3: Automation through Macros  \n\n Introduction to macros and automation \n Creating and using macros in Excel \n Automation for repetitive tasks \n\nModule 4: Visualizing Data Dynamically  \n\n Importance of dynamic visualizations \n Creating charts and graphs dynamically \n Enhancing data representation in reports \n\nModule 5: Efficient Task Streamlining  \n\n Identifying and streamlining repetitive tasks \n Using Excel features for task efficiency \n Best practices for task management \n\nDay 2: Module 6: Advanced Data Analysis Techniques  \n\n Exploring advanced data analysis methods \n Practical applications in business scenarios \n Interpreting and presenting analysis results \n\nModule 7: Data-driven Decision-Making  \n\n Leveraging data for decision-making \n Case studies on data-driven decisions \n Integrating Excel analysis into decision processes \n\nModule 8: Excel Efficiency in Professional Settings  \n\n Applying advanced Excel skills in the workplace \n Enhancing professional efficiency \n Real-world examples and success stories \n\nModule 9: Handling Complex Data Scenarios with Confidence  \n\nPractical exercises on complex data scenarios \n Building confidence in data handling \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/level-3-microsoft-excel-advanced-course-3/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20261104
DTEND;VALUE=DATE:20261106
DTSTAMP:20260423T154101
CREATED:20260114T031612Z
LAST-MODIFIED:20260122T024953Z
UID:50784-1793750400-1793923199@uoa-academy.com
SUMMARY:Customer Service Excellence (2 Days)
DESCRIPTION:Objectives  \nTo equip participants with universal customer service skills that enhance client satisfaction\, professional communication\, and problem solving across any business or service environment. Participants will learn how to understand customer behaviour\, communicate effectively\, manage emotions\, and resolve issues efficiently to create positive\, lasting customer experiences.  \nTarget Audience  \n\n Frontline staff in any customer-facing role \n Customer service operator in call center \n Marketing or sales personnel interacting with clients \n SMEs or startups managing customer relations \n Entrepreneurs \n\nLearning Outcomes  \n\n Understand the fundamentals of professional customer service applicable to any business setting. \n Identify different customer types and adapt communication to meet their needs. \nApply verbal and non-verbal communication techniques. \n Manage personal and customer emotions to reduce conflict and enhance engagement. \n Handle complaints and resolve issues effectively using structured approaches. \n\nCourse Outlines:  \nDay 1 – Foundations of Customer Service & Communication  \nModule 1: Foundations of Customer Service Excellence  \n\n Importance of customer service in business success \nCustomer service as brand representation \n Professional behaviour and service mindset \n\nModule 2: Understanding Customers & Behaviour  \n\n Types of customers and behaviour patterns \n Customer expectations and service needs \n Adapting service approach to different customers \n\nModule 3: Professional Communication Skills  \n\n Verbal communication techniques \n Non-verbal communication and body language \n Active listening and effective questioning \n\nModule 4: Managing Service Interactions  \n\n Building rapport with customers \n Handling enquiries and requests professionally \n Managing difficult conversations calmly \n\nDay 2 – Emotional Intelligence\, Conflict & Resolution  \nModule 5: Emotional Intelligence in Customer Service  \n\n Understanding self-awareness and emotional triggers \n Recognising customer emotions \n Managing emotions under pressure \n\nModule 6: Conflict Management & Difficult Customers  \n\n Common causes of customer conflict \n Techniques to de-escalate tense situations \n Responding professionally to challenging behaviour \n\nModule 7: Complaint Handling & Problem Resolution  \n\n Structured problem-solving approaches \n Managing complaints effectively \n Follow-up\, accountability\, and service recovery \n Common mistakes in complaint handling \n\nModule 8: Service Consistency & Practical Application  \n\n Delivering consistent service standards \n Case studies and real workplace scenarios \n Role plays and guided practice \n Key takeaways and action planning \n\nTraining Methodology  \nThis programme uses an interactive and hands-on approach combining short lectures\, group discussions\, case studies\, role plays\, and practical exercises. Participants actively practise communication\, emotional management\, conflict handling\, and problem resolution skills to build confidence and apply learning immediately in their work environment.  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/customer-service-excellence-2-day-skills-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261104
DTEND;VALUE=DATE:20261106
DTSTAMP:20260423T154101
CREATED:20260114T032122Z
LAST-MODIFIED:20260114T032122Z
UID:50786-1793750400-1793923199@uoa-academy.com
SUMMARY:Basic Fire Fighting & ERP Training (with Fire Drill Exercise & Safety Awareness) (2 Days)
DESCRIPTION:Objectives  \nThe objectives of the “Basic Fire Fighting & ERP Training” program\, which includes a Fire Drill Exercise and Safety Awareness\, are to provide participants with essential knowledge and skills to respond effectively in the event of a fire emergency. The program aims to familiarize participants with basic fire-fighting techniques\, Emergency Response Procedures (ERPs)\, and to instill a heightened safety awareness mindset. Additionally\, the incorporation of a Fire Drill Exercise enhances practical application and ensures participants are well-prepared for real-life emergency scenarios.  \nTarget Audience  \nThis training is designed for individuals across various industries and workplaces\, including office environments\, manufacturing facilities\, and public spaces. It caters to employees\, supervisors\, safety officers\, and anyone interested in acquiring fundamental fire-fighting skills and understanding Emergency Response Procedures. The program is suitable for those looking to enhance their safety awareness and contribute to a secure work environment.  \nLearning Outcomes  \n\n Attainment of essential skills in basic fire-fighting techniques\, encompassing the proper use of fire extinguishers and efficient evacuation procedures. \n Development of a safety awareness mindset among participants. \n The Fire Drill Exercise serves as a practical reinforcement\, allowing participants to apply theoretical knowledge\, enhancing their proficiency in real-life emergency scenarios. \n Empowerment of participants to actively contribute to workplace safety by identifying potential hazards and adhering to established safety protocols. \n\nCourse Outlines: Day 1:  \nModule 1: Introduction to Fire Safety and Emergency Response  \n\n Understanding the Importance of Fire Safety \n Overview of Emergency Response Procedures (ERPs) \nIntroduction to Safety Awareness Mindset \n\nModule 2: Basic Fire-Fighting Techniques  \n\n Proper Use of Fire Extinguishers \n Efficient Evacuation Procedures \n Practical Application and Hands-on Training \n\nModule 3: Emergency Response Procedures (ERPs)  \n\n In-Depth Exploration of Workplace-Specific ERPs \n Coordinated Response in Fire Emergencies \n Integration of ERPs into Daily Safety Practices \n\nModule 4: Safety Awareness Mindset Development  \n\n Identifying Potential Hazards in the Workplace \n Cultivating a Proactive Safety Awareness Mindset \n Contribution to a Secure Work Environment \n\nDay 2:  \nModule 5: Fire Drill Exercise  \n\n Simulated Emergency Scenario Participation \n Practical Application of Fire-Fighting Techniques \n Evaluation and Feedback for Continuous Improvement \n\nModule 6: Practical Reinforcement of Knowledge  \n\n Application of Theoretical Knowledge in Real-Life Scenarios \nEnhancing Proficiency in Emergency Response \n Continuous Improvement Strategies \n\nModule 7:Active Contribution to Workplace Safety  \n\n Empowerment to Identify and Address Potential Hazards \nAdherence to Established Safety Protocols \nCollective Responsibility for a Secure Work Environment\n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/basic-fire-fighting-erp-training-with-fire-drill/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
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