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X-WR-CALDESC:Events for UOA Academy
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DTSTART:20240101T000000
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20250910
DTEND;VALUE=DATE:20250912
DTSTAMP:20260423T135515
CREATED:20250819T005724Z
LAST-MODIFIED:20250819T005807Z
UID:47743-1757462400-1757635199@uoa-academy.com
SUMMARY:ISO 45001 Occupational Health and Safety (OH&S)
DESCRIPTION:Objective:The ISO 45001 Occupational Health and Safety training is designed to establish and maintain practices that prioritize the health and safety of employees and other stakeholders. The brief objectives of ISO 45001 include the establishment of a systematic approach to OH&S management\, identification and mitigation of risks\, compliance with applicable legal and regulatory requirements\, and continuous improvement of OH&S performance.Target Audience:The target audience for ISO 45001 includes employees at all levels\, middle management\, executives and individual seeking to enhance their commitment to employee well-being and safety. This standard is particularly relevant to companies that recognize the importance ofproviding a safe and healthy work environment\, reducing workplace accidents\, and minimizing occupational health risks.Learning Outcome:1. Gain a comprehensive understanding of OH&S management systems principles and requirements.2. Identify and assess occupational health and safety risks\, establish effective controls\, and ensure legal compliance.3. Develop skills to implement and maintain a customized and robust OH&S management system.4. Empower individuals and organizations to continuously improve OH&S performance through monitoring\, evaluation\, and preventive/corrective measures.5. Foster a safety culture\, protect employees\, and contribute to the overall well-being of the workforce. \nCourse Outlines: \nDay 1:Module 1: Introduction to ISO 45001● Overview of Occupational Health and Safety (OH&S) management systems● Importance of prioritizing employee and stakeholder health and safetyModule 2: Objectives of ISO 45001 Training● Establishing a systematic approach to OH&S management● Identification and mitigation of occupational health and safety risks● Ensuring compliance with legal and regulatory requirements● Continuous improvement of OH&S performanceModule 3: Principles and Requirements of OH&S Management Systems● Understanding the principles behind ISO 45001● Key requirements for implementation and documentation● Leadership and responsibility for effective system managementModule 4: Risk Identification and Mitigation● Techniques for identifying hazards and assessing OH&S risks● Developing and applying effective control measures● Case studies and practical approaches to risk mitigationDay 2:Module 5: Legal Compliance● Overview of applicable OSH laws and regulatory obligations● Ensuring ongoing legal compliance in the workplace● Consequences of non-compliance and risk to business operationsModule 6: Implementation Skills● Skills and strategies to implement ISO 45001 effectively● Tailoring the management system to suit organizational needs and industry context● Training\, internal communication\, and employee involvementModule 7: Continuous Improvement● Monitoring and evaluating OH&S metrics and KPIs● Conducting internal audits and incident reporting● Implementing corrective and preventive actions for system enhancementModule 8: Safety Culture and Well-being● Building a proactive safety culture through leadership and engagement● Initiatives to support employee well-being● High-impact activities to raise safety awareness across the organization \nPRICING:RM 1\,800.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that  amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,including cancellation of the workshop if warranted by circumstances beyond its control.\n     \n  \n 
URL:https://uoa-academy.com/events/iso-45001-occupational-health-safety-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250910
DTEND;VALUE=DATE:20250912
DTSTAMP:20260423T135515
CREATED:20250819T013807Z
LAST-MODIFIED:20250819T013807Z
UID:47753-1757462400-1757635199@uoa-academy.com
SUMMARY:Handling Customer Complaints (2 Days)
DESCRIPTION:Objective: \nThe objective of the Handling Customer Complaints training program is to provide participants with a comprehensive understanding of the skills and knowledge necessary to effectively handle customer complaints and improve customer satisfaction. In today’s highly competitive business environment\, it is crucial for organizations to have a solid approach to managing customer complaints. Effective handling of customer complaints can help to prevent the loss of business\, maintain customer loyalty\, and even enhance the reputation of an organization. Target Audience  \nThe target audience for the Handling Customer Complaints training program includes customer service representatives\, front-line employees\, managers\, and anyone who interacts with customers in a business setting.  \nLearning Outcomes  \n\n Communicate effectively with customers using active listening techniques ● Identify root causes of customer complaints and use problem-solving\, negotiation\, and empathy to resolve them \n Manage personal emotions and respond professionally in challenging situations ● Identify patterns and trends in customer complaints and make recommendations for service improvement. \n\nCourse Outlines:  \nDay 1:  \nModule 1: Introduction to Customer Complaints  \n\n The importance of effective complaint handling \n Types of customer complaints \n Understanding customer needs and expectations \n The cost of poor complaint handling \n\nModule 2: Active Listening Techniques  \n\n Importance of active listening in customer interactions \n Practical strategies for attentive and empathetic listening \n Enhancing communication through effective listening skills \n\nModule 3: Effective Communication Skills  \n\n Verbal and nonverbal communication techniques \n Active listening skills \n Asking effective questions \n Using empathy to build rapport \n\nModule 4: Managing Emotions  \n\n Understanding and managing personal emotions \n Strategies for staying calm and professional \n Dealing with angry or upset customers \n Avoiding escalation \n\nDay 2:  \nModule 5: Time management  \n\n Prioritizing complaints \n Setting realistic expectations with customers \n Managing time effectively \n Resolving complaints within an appropriate time frame \n\nModule 6: Professional Response in Challenging Situations ● Strategies for maintaining professionalism in difficult scenarios ● De-escalation techniques for defusing tense customer interactions ● Case studies on effective responses to challenging complaints  \nModule 7: Complaint Resolution Techniques  \n\n Root cause analysis \n Problem-solving techniques \n Negotiation and conflict resolution \n Using empathy to address emotional complaints \n\nModule 8: Documentation and Follow-up  \n\n The importance of accurate documentation \n Following up with customers \n Identifying opportunities for improvement \n Preventing future complaints \n\nPRICING: \nRM 1\,800.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that  amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,including cancellation of the workshop if warranted by circumstances beyond its control.\n     \n  \n 
URL:https://uoa-academy.com/events/handling-customer-complaints-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250910
DTEND;VALUE=DATE:20250912
DTSTAMP:20260423T135515
CREATED:20250819T014816Z
LAST-MODIFIED:20250819T014816Z
UID:47756-1757462400-1757635199@uoa-academy.com
SUMMARY:Workplace Hazardous Materials Information  (2 days)
DESCRIPTION:Objectives  \nThe Workplace Hazardous Materials Information course is designed to educate participants on the safe handling\, storage\, and communication of hazardous materials within the workplace. The objective is to ensure that participants acquire the necessary knowledge and skills to identify\, assess\, and manage hazardous materials effectively\, promoting a safer working environment.  \nTarget Audience  \nThis program is specifically tailored for employees who handle or work in proximity to hazardous materials in the workplace. It includes workers from various sectors such as engineering\, construction\, and healthcare. The program aims to benefit individuals at all levels\, from frontline workers to management\, ensuring a comprehensive understanding of workplace hazardous materials information.  \nLearning Outcomes  \n\n Acquire skills to identify and assess potential hazards associated with materials in the workplace. \n Implement proper handling and storage procedures to ensure safety in the workplace. \n Empower participants to contribute to a safer work environment by effectively managing and communicating information about hazardous materials. \nEnsure compliance with safety standards in the management of hazardous materials in the workplace. \n Reduce the risk of incidents through informed handling and communication practices. \n\nCourse Outlines:  \nDay 1:  \nModule 1: Introduction to Hazardous Materials  \n\n Understanding the importance of safe handling\, storage\, and communication ● Overview of the course objectives and structure \n Legal and ethical considerations in dealing with hazardous materials \n\nModule 2: Identification and Assessment  \n\n Developing skills to identify potential hazards associated with workplace materials ● Methods for assessing and categorizing hazardous materials \n Case studies and practical exercises for hands-on learning \n\nModule 3: Handling and Storage Procedures  \n\n Implementing proper handling and storage procedures to ensure workplace safety ● Best practices for minimizing risks during material handling \n Hands-on demonstrations and simulations \n\nModule 4: Regulatory Requirements  \n\n Understanding regulatory requirements related to hazardous materials communication \n Compliance with safety standards and legal obligations \n Documentation and record-keeping practices \n\nDay 2:  \nModule 5: Communication Strategies  \n\n Effective communication of information about hazardous materials ● Training on interpreting and utilizing safety data sheets \n Developing clear and concise communication practices \n\nModule 6: Empowering a Safer Work Environment  \n\n Empowering participants to contribute to a safer work environment ● Strategies for creating a safety-conscious workplace culture \n Role-playing and group discussions on promoting safety awareness \n\nModule 7: Incident Risk Reduction  \n\n Strategies for reducing the risk of incidents associated with hazardous materials ● Emergency response planning and protocols \n Learning from past incidents for continuous improvement. \n\nPRICING:RM 1\,500.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that  amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,including cancellation of the workshop if warranted by circumstances beyond its control.\n     \n  \n 
URL:https://uoa-academy.com/events/workplace-hazardous-materials-information-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
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END:VCALENDAR