BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//UOA Academy - ECPv6.15.20//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:UOA Academy
X-ORIGINAL-URL:https://uoa-academy.com
X-WR-CALDESC:Events for UOA Academy
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:Asia/Kuala_Lumpur
BEGIN:STANDARD
TZOFFSETFROM:+0800
TZOFFSETTO:+0800
TZNAME:+08
DTSTART:20250101T000000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260121
DTEND;VALUE=DATE:20260123
DTSTAMP:20260422T043206
CREATED:20251224T010625Z
LAST-MODIFIED:20251231T013521Z
UID:50406-1768953600-1769126399@uoa-academy.com
SUMMARY:Frontline Excellence: Delivering Service with  Confidence & Impact (2 Days)
DESCRIPTION:Objectives In today’s competitive service environment\, frontline professionals play a critical role in shaping customer perception and organisational reputation. This programme provides a structured framework for understanding the dynamics of modern customer interactions and the expectations placed on frontline roles. It addresses the realities of high-volume\, high-pressure service settings while reinforcing the importance of professionalism and consistency. Through practical scenarios and guided learning\, participants explore how everyday interactions influence customer confidence and brand credibility. The programme serves as a platform to strengthen frontline capability and support sustainable service excellence across the organisation. Target Audience ● Frontline Staff ● Customer Service Representatives ● Hospitality & Service Teams ● Call Centre & Contact Centre Agents ● Sales Assistants & Customer-Facing Roles Learning Outcomes By the end of this programme\, participants will be able to: ● Build confidence in handling customer interactions professionally ● Understand the shift from transactional service to experiential service ● Learn to anticipate customer needs and manage emotions effectively ● Apply structured recovery techniques to turn service failures into loyalty ● Deliver consistent service excellence aligned with organisational values Course Outlines Day 1: BUILDING CONFIDENCE & SERVICE FOUNDATION Module 1: The Role of Frontliners as Brand Ambassadors ● Understanding how frontline behaviour shapes brand perception ● Moving from “task-based service” to “experience ownership” ● The frontline impact on loyalty\, reputation\, and trustModule 2: Confidence in Customer Interaction ● Building self-confidence in face-to-face and verbal interactions ● Managing first impressions and professional presence ● Staying composed under pressure Module 3: Understanding Customer Behaviour & Emotions ● Why customers react the way they do ● Identifying emotional triggers in service situations ● Adapting responses based on customer mood and expectations Module 4: Communication Skills for Service Excellence ● Active listening and questioning techniques ● Managing tone\, body language\, and clarity ● Handling misunderstandings without escalating conflict Day 2: HANDLING CHALLENGES & CREATING IMPACT Module 5: Managing Difficult Customers with Professionalism ● Staying calm when customers are upset or demanding ● De-escalation techniques for tense situations ● Setting boundaries while remaining service-oriented Module 6: Anticipation & Proactive Service Behaviours ● Spotting early signs of dissatisfaction ● Anticipating needs before customers ask ● Reducing complaints through proactive actions Module 7: Service Recovery & Problem Resolution ● Handling complaints systematically ● Taking ownership of service breakdowns ● Restoring customer confidence after service failure Module 8: Consistency\, Impact & Personal Action Plan ● Delivering consistent service standards daily ● Aligning service behaviour with organisational values ● Creating a personal frontline excellence action plan Training Methodology This programme uses an interactive and experiential learning approach\, combining facilitated discussions\, role-plays\, and real-life frontline scenarios. Participants practise practical communication\, service handling\, and recovery techniques through hands-on activities\, group exercises\, and guided reflection. The focus is on real workplace application\, enabling participants to build confidence\, manage challenging customer situations\, and deliver consistent service excellence with immediate impact. \nPRICING:RM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/2-day-frontline-excellence-service-with-confidence/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260121
DTEND;VALUE=DATE:20260223
DTSTAMP:20260422T043206
CREATED:20251224T011521Z
LAST-MODIFIED:20251231T013540Z
UID:50424-1768953600-1771804799@uoa-academy.com
SUMMARY:Smart Office Management & Administration  (2 Days)
DESCRIPTION:Objectives Modern office professionals are required to manage increasing workloads\, evolving technologies\, and complex stakeholder expectations while maintaining professionalism and efficiency. This programme provides a structured and practical approach to office management and administrative excellence in today’s workplace. It addresses organisation\, time and task management\, communication\, and working effectively with superiors. The programme also introduces practical tools and techniques to improve daily work routines and personal effectiveness. Participants will gain clarity\, structure\, and confidence in managing their administrative responsibilities in a professional office environment.Target Audience ● Administrative Professionals● Office Managers and Executive Assistants● Personal Assistants and Secretaries● Clerical and Support Staff● Employees involved in office coordination and administrative functionsLearning Outcomes By the end of this programme\, participants will be able to:● Apply structured approaches to organise office work and administrative responsibilities● Manage time\, tasks\, and priorities more effectively in a dynamic work environment● Demonstrate professional communication and workplace etiquette● Work more effectively with superiors and internal stakeholders● Utilise practical tools and techniques to improve daily work routines and efficiencyCourse Outlines Module 1: Introduction to Modern Office Administration● The evolving role of office and administrative professionals● Getting organised in a fast-paced work environment● Adapting to IR 4.0\, digitalisation\, and AI in office administration● Understanding expectations of a modern administrative roleModule 2: Managing Time & Work Priorities● Managing personal time and coordinating schedules● Keeping others on track and maintaining timelines● Prioritisation using urgency vs importance● SMART planning and goal-setting for administrative tasksModule 3: Managing Tasks\, Managing Self● Applying the 80:20 principle at work● Understanding effectiveness vs efficiency● Professional grooming and workplace presence● Organising meetings and meeting etiquette● Office ethics with internal and external stakeholdersModule 4: Interpersonal Communication in the Workplace● Verbal and non-verbal communication skills● Understanding body language and workplace signals● Personal image and professional impression● Building internal networks and professional relationshipsDay 2: WORKING SMARTER & BUILDING PROFESSIONAL PARTNERSHIPSModule 5: Managing Expectations of Superiors● Understanding different leadership styles● Identifying your superior’s working preferences● Balancing superior expectations with organisational policies● Managing upward communication professionallyModule 6: The Team of Two – Partnering with Your Boss● Building effective working relationships with superiors● Compatibility vs chemistry in working styles● Influencing and convincing skills at work● Supporting decision-making and executionModule 7: Tools & Techniques to Organise Work Routine● Idea management through mind charting● Planning work using activity vs timeline matrix● Visual control and work monitoring● Work alignment and follow-up techniques● Managing updates and progress trackingModule 8: Wrap-Up & Moving Forward● Consolidation of key learning points● Identifying improvement areas in daily work routines● Translating learning into practical workplace actions● Personal action planning for continuous improvementTraining MethodologyThis programme uses an interactive and practical learning approach\, combining guided discussions\, workplace scenarios\, hands-on exercises\, and individual reflection. Participants practise applying tools and techniques through real administrative situations to improve organisation\, communication\, and work efficiency. The focus is on immediate workplace application to ensure learning translates into improved performance and professionalism. \nPRICING:RM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/level-3-smart-office-management-administration-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260127
DTEND;VALUE=DATE:20260129
DTSTAMP:20260422T043206
CREATED:20251224T013438Z
LAST-MODIFIED:20260122T030006Z
UID:50426-1769472000-1769644799@uoa-academy.com
SUMMARY:Generative AI Masterclass: From Productivity to Creativity (2 Days)
DESCRIPTION:Objectives \nThis 2-day program is designed to provide a deep understanding and practical skills in using Generative AI (Gen AI). Day 1 focuses on mastering text-based AI tools (like ChatGPT etc) for office automation\, productivity\, and idea generation. Day 2 focuses on creative AI applications\, including image generation (AI Text-to-Image)\, “AI stock photo” production\, and exploring AI for audio and video. The goal is for participants to strategically integrate Gen AI into their daily tasks.  \nTarget Audience \n\n Entrepreneurs & Business Owners \n Marketing\, Sales\, and Social Media Staff \n Administrative Officers\, Executives\, & Human Resources (HR) \n Content Creators\, Freelancers\, and Designers \n Individuals seeking to boost productivity using AI \n\nLearning Outcomes \nBy the end of this programme\, participants will be able to:  \n\n Master advanced prompt engineering techniques for specific\, high-quality results. \nAutomate complex office tasks (drafting reports\, simple data analysis\, email management). \n Build a marketing strategy and content calendar using ChatGPT. \n Generate high-quality images\, visuals\, and “AI stock photos” for commercial/business use.  Explore the use of AI to generate audio (music/songs) and simple video animations. \nDevelop a simple marketing campaign plan using a combination of AI Text and AI Images. \n Understand the ethical and copyright implications of using Gen AI \n\nCourse Outlines \nDay 1: Mastering AI Fundamentals & Text Productivity  \nModule 1: Deep Dive into Generative AI  \n\n What is Generative AI vs Traditional AI \n How AI Works (Basic LLM Concepts) \n The AI Tool Ecosystem (ChatGPT\, Gemini\, Midjourney\, etc.) \nPotential vs Risk: Basic Ethics of AI Use \n\nModule 2: Prompt Engineering Masterclass  \n\n The Effective Prompt Formula (Role\, Task\, Context\, Format) \nHow to “train” ChatGPT: Custom Instructions \n Avoiding common mistakes (AI Hallucinations) \n\nModule 3: AI for Office Productivity & Administration  \n\n Email Automation: Writing drafts\, follow-ups \n Drafting Documents: Reports\, meeting minutes\, proposals \nSummarizing long documents \n Analysing customer feedback \n\nModule 4: AI for Strategy & Content Marketing  \n\n Brainstorming business plans & marketing ideas \n Generating a Content Calendar (TikTok\, IG\, Facebook) \nWriting Copywriting (AIDA\, PAS Formula) \n SWOT Analysis using AI \n\nDay 2: Generating Creative Media & Advanced Applications  \nModule 5: AI Text-to-Image Masterclass  \n\n Introduction to tools (Midjourney\, DALL-E 3\, Ideogram\, etc.) \n Anatomy of an image prompt (Subject\, Style\, Composition\, Lighting) \nGenerating photorealistic images vs illustrations \n\nModule 6: AI for Stock Photos & Marketing Assets  \n\n Techniques for generating “AI Stock Photos” for commercial use \n Generating creative assets (Logos\, Icons\, Backgrounds) \n Character Consistency (Basics) \n Ethics & Copyright of AI Images \n\nModule 7: Exploring Creative AI (Audio & Video)  \n\n Demo: Generating music/songs using AI (e.g.\, Suno AI) \n Demo: Creating simple Video Animations using AI \n Demo: AI for Voiceover & Voice Cloning (Basics) \n\nModule 8: Integrated Project & Workflow Integration  \n\n Combining AI Text + AI Image \n Developing a personal AI workflow \n Limitations & Future of AI \n\nTraining Methodology  \nThis programme combines live demonstrations of AI tools with guided hands-on practice to ensure practical application. Participants work on integrated exercises using text and image-based AI tools across real workplace scenarios. Learning is reinforced through relevant case studies and applied projects. Feedback is provided throughout to support confident and effective use of Generative AI at work.  \nPRICING:RM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/level-3-generative-ai-masterclass-2-day-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260128
DTEND;VALUE=DATE:20260330
DTSTAMP:20260422T043206
CREATED:20251224T015004Z
LAST-MODIFIED:20260112T072003Z
UID:50430-1769558400-1774828799@uoa-academy.com
SUMMARY:Managing Expectation & Stress Management  (2 Days)
DESCRIPTION:Objectives \nThe “Managing Expectations & Stress Management” course is designed to equip participants with the skills to effectively manage expectations and navigate stress in both professional and personal contexts. The primary objectives include providing insights into expectation management strategies\, offering practical stress management techniques\, and fostering resilience in challenging situations. \nTarget Audience \nThis course is tailored for executives\, senior managers\, and individuals in leadership roles who aim to enhance their ability to manage expectations and stress effectively. It is suitable  for anyone seeking practical tools and strategies to navigate high-pressure situations\, improve performance\, and foster a positive work-life balance. \nLearning Outcomes \n\nCommunicate expectations clearly to minimize conflicts.\nLearn practical and effective stress management techniques.\nFoster resilience in facing challenging situations.\nDevelop skills to navigate challenging situations with composure.\nGain a deep understanding of effective management contributing to overall well-being.\n\nCourse Outlines \nDay 1:  \nModule 1: Introduction to Expectation Management  \n\n Overview of the course objectives. \n Importance of effective expectation management in professional and personal contexts. \n\nModule 2: Strategies for Clear Communication of Expectations  \n\n Techniques for communicating expectations clearly. \n Minimizing conflicts through effective communication. \n\nModule 3: Practical Stress Management Techniques  \n\n Introduction to stress management principles. \n Learning and applying practical techniques for stress reduction. \n\nModule 4: Building Resilience  \n\n Understanding resilience in the face of challenges. \n Strategies for fostering resilience in both professional and personal aspects. \n\nDay 2:  \nModule 5: Navigating Challenging Situations with Composure  \n\n Developing skills to navigate high-pressure situations. \n Maintaining composure and effectiveness in challenging environments. \n\nModule 6: Work-Life Balance  \n\n Importance of work-life balance. \n Strategies for achieving and maintaining a positive work-life balance. \n\nModule 7: Overall Well-being and Professional Success  \n\n Connecting effective expectation management and stress reduction to overall well-being. \n Building skills for professional success through effective stress and expectation management. \n\nModule 8: Group Activities and Discussions  \n\n Engaging in group activities to reinforce learning. \n Discussions on challenges and solutions in managing expectations and stress. \n\nPRICING:RM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/2-day-training-managing-expectations-stress-management/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260129
DTEND;VALUE=DATE:20260130
DTSTAMP:20260422T043206
CREATED:20251224T015639Z
LAST-MODIFIED:20251231T013837Z
UID:50432-1769644800-1769731199@uoa-academy.com
SUMMARY:Basic English at the Workplace – Level 1  (1 Day)
DESCRIPTION:Objectives \nThis programme is designed for employees with limited English proficiency who need basic communication skills for the workplace. It focuses on building confidence in using simple English for daily work interactions. Participants will be introduced to common workplace vocabulary\, basic sentence structures\, and everyday communication scenarios. The programme provides a supportive learning environment to encourage participation and gradual improvement. It serves as a foundation for effective workplace communication. \nTarget Audience \n\nEntry-level employees \nSupport staff \nEmployees with minimal or basic English proficiency \nStaff who require basic English for daily work communication\n\n\nLearning Outcomes \n\n\n Use simple English words and phrases in the workplace \n Introduce themselves and communicate basic information \n Understand and respond to simple instructions and questions \n Communicate politely with colleagues and supervisors\n\nCourse Outline (1 Day)  \nModule 1: Introduction to Workplace English  \n\n Importance of English at work \n Common workplace words and phrases \n Basic greetings and introductions \n\nModule 2: Basic Sentence Structure  \n\n Simple sentence formation \n Present tense for daily work activities \n Asking and answering simple questions \n\nModule 3: Everyday Workplace Communication  \n\n Communicating needs and requests \n Giving and receiving simple instructions \n Telephone and face-to-face basics \n\nModule 4: Workplace Etiquette & Practice  \n\n Polite expressions and tone \n Common workplace situations \n Guided practice and role-play \n\nTraining Methodology  \nThis programme uses interactive activities\, guided practice\, simple role-plays\, and group exercises to build confidence in basic English usage. Learning focuses on practical workplace situations with continuous trainer support to encourage participation and improvement.  \nPRICING:RM 1\,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/basic-english-at-the-workplace-level-1-1-day-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260129
DTEND;VALUE=DATE:20260131
DTSTAMP:20260422T043206
CREATED:20251224T014030Z
LAST-MODIFIED:20260122T025820Z
UID:50428-1769644800-1769817599@uoa-academy.com
SUMMARY:Managing Effective Teams: Building Collaboration\, Trust\, and Accountability at Work (2 Days)
DESCRIPTION:Objectives \nThis 2-day in-person training equips managers and team leaders with the core competencies to lead high-performing teams in today’s dynamic workplace. Focused on Malaysian organisational realities\, the course addresses communication gaps\, role clarity\, conflict resolution\, motivation strategies\, and alignment to shared goals. Participants will gain practical frameworks to improve team effectiveness\, foster trust\, and manage team dynamics with confidence \nTarget Audience \n\nTeam leaders\, supervisors\, middle managers\, and functional heads responsible formanaging team performance\, cohesion\, and workplace collaboration.\n\nLearning Outcomes \nBy the end of this programme\, participants will be able to:  \n\n Identify the key elements of effective teams and assess current team dynamics\n Apply communication strategies that improve trust\, alignment\, and performance\nManage team conflict and resolve misunderstandings constructively\nUse motivation and delegation techniques to drive accountability and ownership\nImplement team action plans to enhance collaboration and team culture\n\nCourse Outlines \nDay 1: Building Strong Team Foundations & Trust  \nModule 1: Foundations of High-Performance Teams  \n\n Define team effectiveness using models (e.g.\, Tuckman\, Lencioni) \nDiagnose strengths and weaknesses in current teams \nStages of team development \n Characteristics of dysfunctional teams \n\nModule 2: Communication and Role Clarity  \n\n Improve team communication through clarity and feedback \nAlign roles\, goals\, and expectations \n Communication styles \n Role alignment tools \n\nModule 3: Building Trust and Psychological Safety  \n\n Recognise barriers to trust in teams \n Apply behaviours that foster open\, supportive environments \nTrust behaviour \n Safe-to-speak cultures \n\nDay 2: Managing Conflict\, Accountability & Team Culture  \nModule 4: Conflict Management and Constructive Tension  \n\n Identify common sources of team conflict \n Use structured conversations to resolve tension \n Types of conflict (task vs relationship) \n Conflict resolution tools \n\nModule 5: Motivation and Accountability  \n\n Use intrinsic and extrinsic motivation techniques \n Reinforce team accountability without micromanaging \n Motivation styles \n Performance feedback loops \n\nModule 6: Leading Team Culture and Next Steps  \n\n Embed positive norms and rituals into team life \n Develop a team improvement action plan \n Culture shaping tools \n Continuous improvement practices \n\nTraining Methodology  \nThis programme is delivered through case studies and real-life workplace scenarios supported by group discussions and interactive mapping exercises. Participants engage in role plays and communication simulations to practise team leadership skills in realistic situations. Self and team diagnostic tools are used to increase awareness of team dynamics. Learning is reinforced through action planning and peer coaching to ensure practical application at the workplace.  \nPRICING:RM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/2-day-training-managing-effective-teams-building-trust/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
END:VCALENDAR