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X-WR-CALDESC:Events for UOA Academy
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DTSTART:20240101T000000
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20250611
DTEND;VALUE=DATE:20250613
DTSTAMP:20260423T193553
CREATED:20250505T043141Z
LAST-MODIFIED:20250505T043141Z
UID:41813-1749600000-1749772799@uoa-academy.com
SUMMARY:Essential Skills for Communication Success in A Corporate World
DESCRIPTION:Objectives\nEffective communication skills are crucial for success in the corporate world. This two-day course aims to equip participants with essential communication techniques and strategies to excel in various workplace scenarios. From mastering verbal and non-verbal communication\nto handling challenging conversations\, participants will develop the skills necessary to build strong professional relationships and foster a positive and productive work environment. \nTarget Audience\nThis course is designed for professionals at various levels in the corporate world who want to enhance their communication skills. It is suitable for employees from different departments and roles\, including managers\, team leaders\, project coordinators\, customer\nservice representatives\, and any other individuals seeking to improve their communication effectiveness in a corporate setting. \nLearning Outcomes \n\nDemonstrate improved verbal communication skills\, including clear articulation\, effective presentation techniques\, and the use of positive language.\nDisplay proficiency in active listening\, enabling them to understand others better and respond appropriately.\nUtilize non-verbal communication cues\, such as body language and facial expressions\, to enhance the impact of their messages and create a positive impression.\nHandle challenging conversations and conflicts with composure and emotional intelligence\, facilitating constructive outcomes\n\nCourse Outlines:\nDay 1: \nModule 1: Understanding the Importance of Effective Communication \n\nThe impact of communication on workplace relationships and productivity\nIdentifying communication challenges in the corporate setting\nBuilding a personal communication improvement plan\n\nModule 2: Verbal Communication Skills \n\nActive listening techniques for better understanding and empathy\nArticulating thoughts clearly and concisely\nDeveloping strong speaking skills and effective presentation techniques\nUsing positive language and assertive communication\n\nModule 3: Non-Verbal Communication and Body Language \n\nUnderstanding the significance of non-verbal cues in communication\nInterpreting body language accurately\nMastering facial expressions\, gestures\, and eye contact\nAligning verbal and non-verbal communication for impactful messages\n\nModule 4: Written Communication Excellence \n\nCrafting professional emails\, memos\, and reports\nThe art of effective business writing\nUnderstanding tone and etiquette in written communication\nEditing and proofreading techniques for error-free communication\n\nDay 2:\nModule 5: Communicating with Different Personality Types \n\nRecognizing diverse communication styles and preferences\nAdapting communication for various personality types\nBuilding rapport and trust with colleagues and clients\n\nModule 6: Managing Challenging Conversations \n\nStrategies for handling conflicts and difficult situations\nMaintaining composure and emotional intelligence during tough discussions\nProviding constructive feedback and receiving feedback gracefully\n\nModule 7: Effective Communication in Teams and Meetings \n\nCommunicating ideas clearly in team settings\nActive participation and engagement in meetings\nFacilitating discussions and encouraging collaboration\nResolving conflicts and building consensus in group settings\n\nModule 8: Building Professional Relationships through Communication \n\nNetworking and relationship-building strategies\nEnhancing professional presence and credibility\nDeveloping interpersonal communication skills\n\nPRICING: \n\nRM 1\,800.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/essential-skills-for-communication-success-in-a-corporate-world-2/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Leadership,Management,Personal Growth & Development,Self Development
ATTACH;FMTTYPE=image/jpeg:https://uoa-academy.com/wp-content/uploads/2025/05/Essential-Skills-for-Communication-Success-in-A.jpg
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20250611
DTEND;VALUE=DATE:20250613
DTSTAMP:20260423T193553
CREATED:20250505T065021Z
LAST-MODIFIED:20250505T065021Z
UID:41820-1749600000-1749772799@uoa-academy.com
SUMMARY:Managing Team Dynamics to Boost Performance
DESCRIPTION:Objectives\nThe “Managing Team Dynamics to Boost Performance” course aims to equip participants with essential skills for optimizing team dynamics to enhance overall performance. The primary objectives include providing insights into effective team management strategies\,\nfostering positive team cultures\, and developing leadership skills for navigating team dynamics successfully. \nTarget Audience\nThis course is designed for executives\, managers\, and supervisors seeking to improve their ability to manage and enhance team dynamics. It is suitable for professionals across various industries interested in cultivating high-performing teams\, improving collaboration\, and\nboosting overall team effectiveness. \nLearning Outcomes \n\nGain a deep understanding of team dynamics and their performance impact.\nDevelop skills in building cohesive and motivated teams.\nAcquire conflict resolution skills for improved team dynamics.\nLeverage diversity as a catalyst for innovation within the team.\nImplement strategies to boost overall team performance.\nImprove communication effectiveness within the team.\nFoster a positive and productive team environment.\n\nCourse Outlines:\nDay 1: \nModule 1: Understanding Team Dynamics \n\nOverview of team dynamics and their impact on performance\nFactors influencing team behavior and collaboration\nImportance of effective team management strategies\n\nModule 2: Building Cohesive and Motivated Teams \n\nStrategies for building a cohesive team culture\nMotivational techniques for team members\nRecognizing and addressing demotivators within the team\n\nModule 3: Conflict Resolution in Team Dynamics \n\nIdentifying sources of conflict within teams\nDeveloping conflict resolution skills\nStrategies for creating a positive conflict resolution environment\n\nModule 4: Leveraging Diversity for Innovation \n\nUnderstanding the role of diversity in team dynamics\nFostering an inclusive team culture\nUtilizing diversity as a catalyst for innovation\n\nModule 5: Strategies for Boosting Team Performance \n\nImplementing performance improvement plans\nSetting clear expectations and goals for teams\nMonitoring and evaluating team performance metrics\n\nDay 2:\nModule 6: Improving Communication Within Teams \n\nImportance of effective communication in team dynamics\nStrategies for enhancing team communication\nAddressing communication challenges within teams\n\nModule 7: Fostering a Positive Team Environment \n\nCreating a positive and supportive team culture\nStrategies for promoting collaboration and camaraderie\nRecognizing and addressing factors that impact team morale\n\nModule 8: Leadership Skills for Navigating Team Dynamics \n\nDeveloping leadership skills in team management\nStrategies for leading teams through challenges\nInspiring and motivating teams towards common goals\n\nModule 9: Action Planning and Implementation \n\nCreating personalized action plans for enhancing team dynamics\nStrategies for implementing learned skills in the workplace\nMonitoring and adapting team management approaches for continuous improvement\n\nPRICING: \n\nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 6% SST \n\n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/managing-team-dynamics-to-boost-performance-2/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Leadership,Management,Personal Growth & Development,Self Development
ATTACH;FMTTYPE=image/jpeg:https://uoa-academy.com/wp-content/uploads/2025/05/Managing-Team-Dynamics-to-Boost-Performance.jpg
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20250617
DTEND;VALUE=DATE:20250619
DTSTAMP:20260423T193553
CREATED:20250505T062617Z
LAST-MODIFIED:20250505T062757Z
UID:41816-1750118400-1750291199@uoa-academy.com
SUMMARY:Emotional Intelligence: Embracing Emotions to be at Your Natural Best
DESCRIPTION:Objectives\nThe objective of this training course is to enhance participants’ emotional intelligence by helping them understand and leverage their emotional strengths to achieve personal and professional growth. The course focuses on developing self-awareness\, self-regulation\, and\ninterpersonal skills to empower individuals to manage their emotions effectively\, improve their relationships\, and maximize their potential. Participants will learn strategies for harnessing emotional intelligence to boost resilience\, enhance decision-making\, and create\na positive impact in both their personal lives and workplace environments. \nTarget Audience\nThis training course is designed for individuals at all levels who are seeking to improve their emotional intelligence to enhance personal and professional effectiveness. It is particularly beneficial for professionals looking to develop greater self-awareness\, better manage their\nemotions\, and improve their interpersonal relationships. The course is ideal for those in leadership roles\, team members\, and anyone interested in maximizing their potential and fostering a more positive and productive work environment. \nLearning Outcomes \n\nEnhanced Self-Awareness: Improved ability to recognize and understand personal emotions and their impact on behavior and decision-making.\nAdvanced Self-Regulation: Mastery of techniques for managing and controlling emotional responses to handle stress and maintain composure effectively.\nStrengthened Interpersonal Skills: Enhanced ability to communicate empathetically\, build stronger relationships\, and navigate social interactions with\ngreater ease.\nIncreased Resilience: Development of strategies to bounce back from setbacks and manage challenges with a positive and proactive mindset.\nImproved Decision-Making: Greater capacity to make informed and balanced decisions by integrating emotional insights with rational analysis.\nMaximized Personal and Professional Potential: Leveraging emotional intelligence to boost overall performance\, achieve personal goals\, and foster a more productive and harmonious work environment.\n\n\nCourse Outlines: \n\nDay 1: Foundations and Leadership in Service Culture \nModule 1: Understanding Service Culture \n\n Defining Service Excellence: Explore the key components of a service-oriented culture and what distinguishes exceptional service\nImpact on Organizational Success: Understand how a strong service culture contributes to customer satisfaction\, loyalty\, and business growth.\n\nModule 2: Leading by Example \n\nModeling Exceptional Service: Techniques for demonstrating high standards of customer service and setting a positive example for your team.\nDeveloping Leadership Skills: Strategies for inspiring and motivating employees to deliver superior service and uphold service standards.\n\nModule 3: Creating and Communicating Service Standards \n\nEstablishing Clear Standards: Methods for defining and implementing service expectations that align with organizational goals\nEffective Communication: Skills for communicating service standards and expectations clearly to your team to ensure alignment and consistency.\n\nModule 4: Coaching and Mentoring for Service Excellence \n\nBuilding Skills through Coaching: Techniques for providing effective feedback and coaching to improve team performance.\nMentoring for Growth: Strategies for mentoring team members to develop their customer service skills and advance their careers.\n\nDay 2: Implementing Strategies and Fostering a Positive Culture \nModule 5: Implementing Service Strategies \n\nDeveloping Action Plans: Create actionable plans to implement service strategies that enhance customer satisfaction and service delivery.\nMonitoring and Adjusting: Techniques for tracking the effectiveness of service strategies and making necessary adjustments for continuous improvement.\n\nModule 6: Driving Continuous Improvement \n\nPerformance Evaluation: Tools for assessing service performance and identifying areas for improvement.\nActionable Feedback: How to gather and use customer and employee feedback to refine service practices and drive improvements.\n\nModule 7: Fostering a Service-Oriented Culture \n\nBuilding a Positive Environment: Strategies for creating and maintaining a work environment that supports and encourages exceptional service.\nEngagement and Recognition: Techniques for recognizing and rewarding team members who exemplify outstanding service\, reinforcing a culture of excellence.\n\nModule 8: Personal Action Plans and Implementation \n\nDeveloping Individual Action Plans: Craft personalized plans for applying the learned concepts to your specific team and organizational context.\nRole-Playing and Scenario Practice: Engage in role-playing exercises to practice implementing service strategies and resolving service-related challenges.\n\nPRICING: \n\nContact us for pricing information \n\n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/boost-emotional-intelligence-for-peak-performance/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Leadership,Management,Personal Growth & Development,Self Development
ATTACH;FMTTYPE=image/jpeg:https://uoa-academy.com/wp-content/uploads/2025/05/Boost-Emotional-Intelligence.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250619
DTEND;VALUE=DATE:20250620
DTSTAMP:20260423T193553
CREATED:20250505T072240Z
LAST-MODIFIED:20250505T072240Z
UID:41823-1750291200-1750377599@uoa-academy.com
SUMMARY:ISO 14001 – Awareness Training – Environmental Management Systems
DESCRIPTION:Objectives\nThe ISO 14001 – Awareness Training – Environmental Management Systems aims to provide participants with a foundational understanding of ISO 14001 and Environmental Management Systems (EMS). The primary objectives include familiarizing participants with the key principles\, requirements\, and benefits of ISO 14001. The training seeks to instill awareness of environmental management practices to facilitate compliance and contribute to sustainable business operations. \nTarget Audience\nThis training is designed for any level of professionals\, executive\, senior manager across various industries who seek a fundamental understanding of ISO 14001 and Environmental Management Systems. It is suitable for individuals involved in environmental stewardship\, compliance\, and those aspiring to enhance their knowledge of internationally recognized environmental standards. \nLearning Outcomes \n\nDevelop foundational knowledge of ISO 14001 and Environmental Management Systems.\nGain understanding of core principles\, requirements\, and benefits of ISO 14001.\nContribute to the implementation and maintenance of effective environmental management practices.\nEmpower participants to integrate environmentally sustainable practices.\nEnhance compliance and support the overall commitment to environmental responsibility within organizations.\n\nCourse Outlines:\nDay 1:\nModule 1: Introduction to ISO 14001 and Environmental Management Systems (EMS) \n\nOverview of ISO 14001 and its significance in environmental management\nUnderstanding the fundamental principles\, requirements\, and benefits of EMS\n\nModule 2: Key Principles of ISO 14001 \n\nIn-depth exploration of the core principles underpinning ISO 14001\nDiscussion on how these principles contribute to effective environmental management\n\nModule 3: Requirements and Compliance \n\nComprehensive understanding of the key requirements outlined in ISO 14001\nStrategies for ensuring compliance with international environmental standards\n\nModule 4: Environmental Stewardship and Sustainable Practices \n\nExamining the role of environmental stewardship in organizational practices\nEmpowering participants to integrate environmentally sustainable practices into daily\noperations\n\nModule 5: Implementation and Maintenance \n\nPractical guidance on implementing and maintaining effective environmental management practices\nBest practices for continuous improvement in environmental performance\n\nModule 6: Role of Professionals in Environmental Responsibility \n\nUnderstanding the role of professionals\, executives\, and senior managers in environmental responsibility\nStrategies for fostering a culture of environmental awareness within organizations\n\nPRICING: \n\nRM 1\,000.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/iso-14001-awareness-environmental-management/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Leadership,Management,Personal Growth & Development,Self Development
ATTACH;FMTTYPE=image/jpeg:https://uoa-academy.com/wp-content/uploads/2025/05/ISO-14001.jpg
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