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BEGIN:VEVENT
DTSTART;VALUE=DATE:20260616
DTEND;VALUE=DATE:20260617
DTSTAMP:20260419T172052
CREATED:20260112T082515Z
LAST-MODIFIED:20260112T082515Z
UID:50671-1781568000-1781654399@uoa-academy.com
SUMMARY:Administrative Excellence
DESCRIPTION:Objectives  \nThe Next Generation Administrative Excellence course is designed to empower administrative professionals with the skills\, knowledge\, and mindset required to thrive in the modern workplace. Over two days\, participants will explore the evolving role of administrative professionals\, learn to leverage technology effectively\, enhance organisational and time management skills\, and develop strong communication and problem-solving abilities. The course aims to equip participants with the tools necessary to excel in their roles and make significant contributions to their organisations.  \nTarget Audience  \nThe Next Generation Administrative Excellence course is intended for administrative professionals\, executive assistants\, office managers\, and support staff seeking to enhance their skills and effectiveness in the modern workplace. It is suitable for both seasoned professionals looking to adapt to the changing demands of their roles and emerging professionals seeking to develop a strong foundation for career growth.  \nLearning Outcomes  \n\n Embrace a growth mindset and adapt effectively to the evolving role of administrative professionals in the digital age. \n Leverage technology tools and software to enhance productivity and efficiency in daily tasks. \n Demonstrate strong organizational and time management skills to effectively handle multiple responsibilities. \n Communicate confidently and professionally\, fostering positive relationships with colleagues and stakeholders. \n Apply problem-solving techniques to analyze challenges and make informed decision\n\nCourse Outline:  \nModule 1: The Evolving Role of Administrative Professionals  \n\n Understanding the changing landscape of administrative work \n Embracing a growth mindset and adaptability in the workplace \nNavigating challenges and embracing opportunities in the digital era \n\nModule 2: Leveraging Technology for Enhanced Productivity  \n\n Exploring essential digital tools for administrative professionals \nHarnessing the power of productivity software\, project management tools\, and collaboration platforms \n Implementing time-saving techniques through automation and organization \n\nModule 3: Mastering Organizational and Time Management Skills  \n\n Prioritizing tasks and managing competing demands \n Setting and achieving SMART goals for personal and team success \nCreating efficient workflows and managing calendars effectively \n\nModule 4: Effective Communication Strategies for Administrative Professionals  \n\n Enhancing verbal and written communication skills \n Developing active listening and effective questioning techniques \nBuilding strong professional relationships with colleagues\, superiors\, and clients. \n\n  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/administrative-excellence-modern-skills-for-office-professionals/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260616
DTEND;VALUE=DATE:20260617
DTSTAMP:20260419T172052
CREATED:20260113T010010Z
LAST-MODIFIED:20260113T010010Z
UID:50673-1781568000-1781654399@uoa-academy.com
SUMMARY:ESG Essentials: What Every Employee Must Know (1 day)
DESCRIPTION:Objectives  \nEnvironmental\, Social and Governance (ESG) principles are no longer limited to top management or sustainability teams. In Malaysia\, organisations are increasingly expected to demonstrate responsible business practices\, regulatory compliance\, and ethical conduct across all levels of the workforce.  \nThis programme is designed to build foundational ESG awareness among employees by explaining what ESG means\, why it matters\, and how individual roles contribute to organisational ESG commitments. Participants will gain practical understanding of ESG concepts\, workplace implications\, and everyday actions that support sustainable and responsible business practices  \nTarget Audience  \n\n Employees at all levels \n Executives\, managers\, and supervisors \n Operational and support staff \n Organisations beginning or strengthening ESG initiatives \n\nLearning Outcomes  \n\n Understand the basic concepts and components of ESG \n Recognise the importance of ESG in the Malaysian business context \nIdentify how ESG principles apply to daily work activities \n Understand employee roles and responsibilities in supporting ESG goals \nContribute positively to environmental\, social\, and governance practices at the workplace \n\nCourse Outline: Module 1: Introduction to ESG  \n\n What is ESG and why it matters \n Evolution of ESG in global and Malaysian contexts \n ESG as a business\, compliance\, and reputation issue \n\nModule 2: Environmental (E) – Sustainability at the Workplace  \n\n Environmental responsibility in organisations \n Resource efficiency\, waste reduction\, and energy awareness \nEnvironmental practices relevant to Malaysian workplaces \nEmployee roles in supporting environmental sustainability \n\nModule 3: Social (S) – People\, Workplace & Community  \n\n Workplace health\, safety\, and wellbeing \n Diversity\, inclusion\, and fair labour practices \n Ethical behaviour and respectful workplace culture \n Social responsibility within organisations and communities \n\nModule 4: Governance (G) – Ethics\, Integrity & Accountability  \n\n Understanding governance in simple terms \n Code of conduct\, policies\, and compliance \n Anti-corruption and ethical decision-making \n Employee accountability and reporting responsibilities \n\nModule 5: ESG in Daily Work Practices  \n\n How individual actions support ESG goals \n ESG-related risks and consequences of non-compliance \nSimple workplace examples and scenarios \n Aligning personal responsibility with organisational values \n\nModule 6: Building an ESG-Aware Workplace Culture  \n\n Creating awareness and shared responsibility \n Supporting organisational ESG initiatives \n Personal action planning for ESG-friendly behaviour \nKey takeaways and commitment to responsible practices \n\nPRICING: \n\nRM 1\,800.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/esg-essentials-foundational-training-for-employees-1-day/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260623
DTEND;VALUE=DATE:20260625
DTSTAMP:20260419T172052
CREATED:20260113T010639Z
LAST-MODIFIED:20260113T010639Z
UID:50675-1782172800-1782345599@uoa-academy.com
SUMMARY:Strategic Leadership & Change Mastery (2 Days)
DESCRIPTION:Objectives  \nThe program is designed to equip leaders with skills to drive change and lead teams strategically. It develops a mindset of adaptability and forward‑thinking in leadership. This program offers participants relevant tools and frameworks for aligning team goals with organizational strategy and change.  \nTarget Audience  \nThe program is suitable for middle to senior-level managers\, department heads\, business unit leaders\, change agents\, transformation teams\, and high-potential talent in the leadership pipeline.  \nLearning Outcomes  \nBy the end of this program\, participants will be able to:  \n\n Apply strategic thinking frameworks to effectively align team actions with organizational goals. \n Lead change initiatives with clarity\, confidence\, and impactful communication. \nIdentify sources of resistance to change and implement strategies to manage them effectively. \n Apply a strategic change framework to drive successful transformation in the workplace.\n\nCourse Outlines: Day 1: Strategic Leadership Foundations  \nModule 1: The Role of a Strategic Leader  \n\n Moving from operational to strategic mindset \n Traits of high-impact leaders \n Personal leadership audit & clarity of purpose \n\nModule 2: Strategic Thinking & Alignment  \n\n Using SWOT\, PESTLE\, and Strategic Mapping \n Aligning team goals with organizational direction \n Making trade-offs and resource prioritization \n\nModule 3: Decision-Making Under Pressure  \n\n Critical thinking tools (e.g.\, 5 Whys\, Fishbone) \n Risk-aware and data-informed decisions \n Deciding with incomplete information \n\nDay 2: Change is the Only Constant!  \nModule 4: From Status Quo to Future State  \n\n Change Gurus and Paradigm Shift \n Lewin’s 3-Step Change Model \n Kotter’s 8-Step Change Model \n Who Says the Elephant Can’t Dance? \n\nModule 5: Transformation Matrix  \n\n Degree\, level\, and scope of change \n Continuous improvement vs drastic change \n Quick wins vs sustainable shifts \n Change agent \n\nModule 6: Change Management Framework  \n\n Organizational-wide change \n New KPIs\, behaviors\, coaching\, mentoring-performance \nCulture-wide change \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/strategic-leadership-change-mastery-2-day-executive-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260623
DTEND;VALUE=DATE:20260625
DTSTAMP:20260419T172052
CREATED:20260113T011156Z
LAST-MODIFIED:20260113T011156Z
UID:50677-1782172800-1782345599@uoa-academy.com
SUMMARY:Sensory Awareness & Mindfulness (SAM)  (2 Days)
DESCRIPTION:Objectives  \nSensory Awareness & Mindfulness (SAM) is a wellbeing programme designed to help employees slow down\, reconnect with themselves\, and build healthier ways to cope with stress and emotional fatigue. The programme blends mindfulness with sensory-based self-care approaches to support professionals facing high workloads\, caregiving responsibilities\, and constant pressure.  \nOver two days\, participants will engage in guided sensory and mindfulness practices that enhance self-awareness\, emotional regulation\, and resilience. The programme focuses on practical\, experiential learning that participants can safely apply in daily work and personal life.  \nTarget Audience  \n\n Working Professionals \n Caretakers \n Helping Professionals \n Employees experiencing high workload or emotional demands \n\nLearning Outcomes  \n\n Understand the core pillars of self-care and the impact of neglecting wellbeing at work \n Recognise personal stress signals and early signs of burnout \n Apply mindfulness principles to manage emotional and mental challenges \nPractise a range of sensory-based self-care techniques \n Use creative expression as a tool for emotional processing and grounding \nDevelop a personal mindfulness and self-care routine \n\nCourse Outlines:  \nDay 1 – Awareness\, Regulation & Inner Stability  \nModule 1: Understanding Stress & the Modern Workplace  \nWorkplace stress in today’s environment  \n\n Emotional load\, mental fatigue\, and burnout risks \n How stress affects focus\, mood\, and behaviour \n\nModule 2: The Body–Mind Connection  \n\n How the nervous system responds to stress \n Fight\, flight\, freeze and shutdown responses \n Recognising physical and emotional stress signals \n\nModule 3: Foundations of Mindfulness  \n\n What mindfulness is (and what it is not) \n Present-moment awareness \n The 9 attitudes of mindfulness \n Applying mindfulness at work \n\nModule 4: Sensory Awareness for Grounding  \n\n Using sight\, sound\, touch\, and movement to regulate emotions \nGrounding techniques for overwhelm and anxiety \n Sensory practices for focus and calm\n\nDay 2 – Expression\, Integration & Resilience Building  \nModule 5: Sensory-Based Self-Care Practices  \n\n Brainspotting (gaze spotting) for emotional release \n Mindfulness touch practices \n Mindfulness body movement and walking \n\nModule 6: Creative Expression for Emotional Processing  \n\n Expressive art as a non-verbal processing tool \n Bilateral music and drawing \n Painting and reflective writing for clarity \n\nModule 7: Building Emotional Resilience  \n\n Responding vs reacting \n Self-compassion and emotional balance \n Creating healthy coping strategies for daily stress \n\nModule 8: Integration & Personal Mindfulness Plan  \n\n Integrating mindfulness into daily routines \n Creating a simple\, sustainable self-care plan \n Reflection\, sharing\, and commitment to practice \n\nTraining Methodology  \nThis programme uses experiential learning\, sensory-based practices\, creative expression\, guided reflection\, and group sharing. Participants engage in hands-on mindfulness activities designed to promote awareness\, emotional regulation\, and resilience in a safe and supportive environment.  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/sensory-awareness-mindfulness-sam-2-day-wellbeing-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260623
DTEND;VALUE=DATE:20260625
DTSTAMP:20260419T172052
CREATED:20260113T011649Z
LAST-MODIFIED:20260113T011912Z
UID:50679-1782172800-1782345599@uoa-academy.com
SUMMARY:Boost your Productivity with Artificial Intelligence-AI (2 Days)
DESCRIPTION:Objectives  \nThis 2-day training program is designed to equip participants with the knowledge and skills to leverage Artificial Intelligence (AI) tools specifically aimed at enhancing time management and productivity. Through practical workshops\, hands-on exercises\, and interactive discussions\, participants will explore AI-driven solutions tailored to optimize time allocation\, streamline workflows\, and prioritize tasks efficiently. The training will focus on practical strategies for integrating AI technologies into daily routines to maximize productivity and achieve better time management outcomes.  \nTarget Audience  \nThis training is suitable for professionals\, entrepreneurs\, and individuals seeking to enhance their time management skills using AI technologies. It is ideal for anyone who wants to learn how to leverage AI tools and techniques to prioritize tasks effectively\, automate repetitive processes\, and optimize time allocation in both personal and professional contexts.  \nLearning Outcomes  \n\n Understand the role of Artificial Intelligence (AI) in time management and productivity enhancement. \n Identify and evaluate AI-powered tools and technologies designed to optimize time allocation and streamline workflows. \n Develop practical skills in using AI-driven solutions for task prioritization\, scheduling\, and time tracking. \n Implement effective strategies for integrating AI into daily routines to improve time management practices and boost productivity. \n Cultivate a mindset for continuous learning and exploration of AI-driven productivity solutions to optimize time management in the long term\n\nCourse Outlines:  \nDay 1  \nSession 1: Introduction to AI for Time Management  \n\nOverview of Artificial Intelligence (AI) and its relevance in time management. \nUnderstanding the intersection of AI technologies and productivity enhancement. \nExploring common challenges in time management and how AI can address them. \n\nSession 2: Prioritizing Tasks with AI  \n\nStrategies for using AI-powered tools to prioritize tasks effectively. \nHands-on exercises in categorizing tasks based on urgency and importance. \nLeveraging AI algorithms for personalized task prioritization. \n\nSession 3: Automating Repetitive Tasks with AI  \n\nIntroduction to AI-driven automation tools and techniques. \nDemonstrations of automating repetitive tasks using AI algorithms. \nBenefits and considerations of task automation in time management. \n\nSession 4: AI-Powered Scheduling and Time Tracking  \n\nExploring AI-enabled scheduling applications and time tracking tools. \nHands-on exercises in using AI for scheduling meetings and appointments. \nLeveraging AI insights for optimizing time allocation and identifying productivity patterns. \n\nDay 2:  \nSession 5: Maximizing Efficiency with AI-Driven Personal Assistants  \n\nOverview of AI-powered personal assistant applications and productivity tools. \nHands-on exploration of virtual assistants for task management and reminders. \nTips and techniques for maximizing efficiency with AI-driven personal assistants. \n\nSession 6: Enhancing Focus and Concentration with AI  \n\nStrategies for using AI technologies to minimize distractions and maintain focus. \nExploring AI-driven tools for blocking distractions and managing digital clutter. \nPractical exercises in creating an AI-enhanced productivity environment. \n\nSession 7: Integrating AI into Daily Routines  \n\nDeveloping personalized routines and workflows with AI-driven productivity solutions. \nTips for seamlessly integrating AI tools into daily schedules and habits. \nCase studies and success stories of individuals leveraging AI for better time management. \n\nSession 8: Action Planning and Implementation  \n\nDeveloping actionable plans for integrating AI-driven time management strategies into participants’ daily routines. \nPeer feedback and collaboration on implementation strategies and best practices. \nClosing remarks and resources for continued learning and exploration of AI-driven time management solutions. \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/boost-productivity-with-ai-2-day-time-management-workshop/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260623
DTEND;VALUE=DATE:20260625
DTSTAMP:20260419T172052
CREATED:20260113T012625Z
LAST-MODIFIED:20260113T012625Z
UID:50681-1782172800-1782345599@uoa-academy.com
SUMMARY:Conflict Resolution: Getting Along in the Workplace (2 Days)
DESCRIPTION:Objectives  \nConflict is a natural part of any workplace\, but when not effectively managed\, it can hinder productivity\, damage relationships\, and impact overall team morale. This two-day training course focuses on equipping participants with essential conflict resolution skills to promote a harmonious work environment. Participants will learn strategies and techniques to identify\, address\, and resolve conflicts\, fostering open communication\, collaboration\, and a positive workplace culture.  \nTarget Audience  \nAll levels of staff including senior and mid-managers\, supervisors\, executives\, frontline staff and those who seek to improve their professional skills in business communication.  \nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Understand the nature and causes of workplace conflicts. \n Identify different conflict resolution styles and their implications. \n Apply effective communication techniques to prevent and manage conflicts. \nUtilize active listening skills to understand and address underlying concerns. \n\nCourse Outlines: Day 1:  \nModule 1:Introduction to Workplace Conflict  \n\n Understanding the nature and impact of workplace conflicts \nCommon causes and signs of conflicts \n The importance of addressing conflicts proactively \n\nModule 2: Conflict Resolution Styles  \n\n Exploring different conflict resolution styles \n Recognizing the strengths and limitations of each style\nIdentifying personal conflict resolution tendencies \n\nModule 3: Effective Communication in Conflict Resolution  \n\n Importance of clear and assertive communication \n Nonverbal communication and its impact on conflict resolution \nActive listening techniques to promote understanding \n\nModule 4: Problem-Solving Approaches  \n\n Applying problem-solving techniques to conflicts \n Identifying underlying interests and needs \n Generating creative options for resolution \n\nDay 2:  \nModule 5: Emotional Intelligence in Conflict Resolution  \n\n Understanding emotions and their role in conflicts \n Managing personal emotions during conflicts \n Empathy and building rapport to diffuse tension \n\nModule 6: Collaboration and Negotiation  \n\n Collaborative approaches to conflict resolution \n Building consensus and reaching win-win outcomes \n Negotiation techniques for mutually beneficial resolutions \n\nModule 7: Preventing and Resolving Workplace Conflicts  \n\n Strategies for preventing conflicts in the workplace \n Early intervention and conflict management techniques \nMediation and facilitation skills \n\nModule 8: Developing a Conflict Resolution Action Plan  \n\n Identifying personal areas for growth in conflict resolution \nCreating an action plan for implementing conflict resolution strategies \nApplying conflict resolution skills in real-life scenarios \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/conflict-resolution-getting-along-in-the-workplace-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260701
DTEND;VALUE=DATE:20260703
DTSTAMP:20260419T172052
CREATED:20260113T013415Z
LAST-MODIFIED:20260113T013415Z
UID:50683-1782864000-1783036799@uoa-academy.com
SUMMARY:From Customer Service to Customer Experience (2 Days)
DESCRIPTION:Objectives  \nThis programme helps participants move beyond basic service delivery toward creating memorable customer experiences. Participants learn to anticipate needs\, handle complaints with empathy\, and deliver consistent excellence that builds loyalty and brand trust. The programme aims to:  \n\n Strengthen participants’ ability to manage customers with professionalism and care. \nDevelop proactive service behaviors that exceed expectations. \n Equip teams with practical recovery strategies for real-life service challenges. \n\nTarget Audience  \nFrontline Staff\, Customer Service Representatives\, Call Centre Agents\, Hospitality Teams\, Sales Assistants\, and anyone involved in direct customer interaction.  \nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Differentiate between customer service and customer experience. \n Demonstrate proactive service behaviors in handling daily interactions. \nApply the WOW Recovery method to turn complaints into loyalty. \n Use empathy\, tone\, and anticipation to manage diverse customer emotions. \nCreate a consistent service culture that reflects organizational values. \n\nCourse Outlines  \nDay 1: Creating Memorable Moments  \nModule 1: The Shift from Service to Experience  \nProgram Content:  \n\n What defines excellent customer experience today \n Emotional connection and memory in customer loyalty \nThe “Moments that Matter” concept \n\nActivities / Exercises:  \n\n Service Story Reflection: Best and worst experience \n Group activity: Mapping your customer’s journey \n\nModule 2: Communication that Connects  \nProgram Content:  \n\n Verbal and non-verbal communication in service interactions \nTone\, empathy\, and active listening skills \n Handling diverse personalities and emotional triggers \n\nActivities / Exercises:  \n\n Empathy simulation: “Walk in My Shoes” \n Role-play: Calming an upset customer \n\nDay 2: Anticipate\, Recover\, and Delight  \nModule 3: Proactive Service & Anticipation Skills  \nProgram Content:  \n\n Reading customer cues before problems arise \n Anticipating needs based on service patterns \n Service personalization techniques \n\nActivities / Exercises:  \n\n “Guest Radar” observation game \n Team brainstorm: Anticipation in your department \n\nModule 4: WOW Recovery & Lasting Impressions  \nProgram Content:  \n\n Handling complaints using the WOW Recovery model \nTurning service failure into a relationship opportunity \n Building habits for consistent service excellence \n\nActivities / Exercises:  \n\n Real complaint analysis: “What went wrong?” \n Group presentation: Design your department’s WOW recovery plan \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/customer-service-to-customer-experience-2-day-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260701
DTEND;VALUE=DATE:20260703
DTSTAMP:20260419T172052
CREATED:20260113T014517Z
LAST-MODIFIED:20260122T025114Z
UID:50685-1782864000-1783036799@uoa-academy.com
SUMMARY:Handling Customer Complaints: 2-Day Professional Training
DESCRIPTION:Objectives  \nThe objective of the Handling Customer Complaints training program is to provide participants with a comprehensive understanding of the skills and knowledge necessary to effectively handle customer complaints and improve customer satisfaction. In today’s highly competitive business environment\, it is crucial for organizations to have a solid approach to managing customer complaints. Effective handling of customer complaints can help to prevent the loss of business\, maintain customer loyalty\, and even enhance the reputation of an organization.  \nTarget Audience  \nThe target audience for the Handling Customer Complaints training program includes customer service representatives\, front-line employees\, managers\, and anyone who interacts with customers in a business setting.  \nLearning Outcomes  \n\n Communicate effectively with customers using active listening techniques \nIdentify root causes of customer complaints and use problem-solving\, negotiation\, and empathy to resolve them \n Manage personal emotions and respond professionally in challenging situations \nIdentify patterns and trends in customer complaints and make recommendations for service improvement.\n\nCourse Outlines: Day 1:  \nModule 1: Introduction to Customer Complaints  \n\n The importance of effective complaint handling \n Types of customer complaints \n Understanding customer needs and expectations \n The cost of poor complaint handling \n\nModule 2: Active Listening Techniques  \n\n Importance of active listening in customer interactions \nPractical strategies for attentive and empathetic listening \nEnhancing communication through effective listening skills \n\nModule 3: Effective Communication Skills  \n\n Verbal and nonverbal communication techniques \n Active listening skills \n Asking effective questions \n Using empathy to build rapport \n\nModule 4: Managing Emotions  \n\n Understanding and managing personal emotions \n Strategies for staying calm and professional \n Dealing with angry or upset customers \n Avoiding escalation \n\nDay 2:  \nModule 5: Time management  \n\n Prioritizing complaints \n Setting realistic expectations with customers \n Managing time effectively \n Resolving complaints within an appropriate time frame \n\nModule 6: Professional Response in Challenging Situations  \n\nStrategies for maintaining professionalism in difficult scenarios \nDe-escalation techniques for defusing tense customer interactions \nCase studies on effective responses to challenging complaints \n\nModule 7: Complaint Resolution Techniques  \n\n Root cause analysis \n Problem-solving techniques \n Negotiation and conflict resolution \n Using empathy to address emotional complaints \n\nModule 8: Documentation and Follow-up  \n\n The importance of accurate documentation \n Following up with customers \n Identifying opportunities for improvement \n Preventing future complaints \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/handling-customer-complaints-2-day-professional-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260701
DTEND;VALUE=DATE:20260703
DTSTAMP:20260419T172052
CREATED:20260113T015818Z
LAST-MODIFIED:20260113T015818Z
UID:50687-1782864000-1783036799@uoa-academy.com
SUMMARY:ISO 45001 Occupational Health and Safety (OH&S) (2 Days)
DESCRIPTION:Objectives  \nThe ISO 45001 Occupational Health and Safety training is designed to establish and maintain practices that prioritize the health and safety of employees and other stakeholders. The brief objectives of ISO 45001 include the establishment of a systematic approach to OH&S management\, identification and mitigation of risks\, compliance with applicable legal and regulatory requirements\, and continuous improvement of OH&S performance.  \nTarget Audience  \nThe target audience for ISO 45001 includes employees at all levels\, middle management\, executives and indiividual seeking to enhance their commitment to employee well-being and safety. This standard is particularly relevant to companies that recognize the importance of providing a safe and healthy work environment\, reducing workplace accidents\, and minimizing occupational health risks.  \nLearning Outcomes  \n\n Gain a comprehensive understanding of OH&S management systems principles and requirements. \n Identify and assess occupational health and safety risks\, establish effective controls\, and ensure legal compliance. \n Develop skills to implement and maintain a customized and robust OH&S management system. \n Empower individuals and organizations to continuously improve OH&S performance through monitoring\, evaluation\, and preventive/corrective measures. \n Foster a safety culture\, protect employees\, and contribute to the overall well-being of the workforce. \n\nCourse Outlines:  \nDay 1  \nModule 1: Introduction to ISO 45001  \n\n Overview of Occupational Health and Safety (OH&S) management systems \nImportance of prioritizing employee and stakeholder health and safety \n\nModule 2: Objectives of ISO 45001 Training  \n\n Establishing a systematic approach to OH&S management \nIdentification and mitigation of occupational health and safety risks \nEnsuring compliance with legal and regulatory requirements \nContinuous improvement of OH&S performance \n\nModule 3: Principles and Requirements of OH&S Management Systems  \n\n Understanding the principles behind ISO 45001 \n Key requirements for implementation and documentation \n Leadership and responsibility for effective system management \n\nModule 4: Risk Identification and Mitigation  \n\n Techniques for identifying hazards and assessing OH&S risks \nDeveloping and applying effective control measures \n Case studies and practical approaches to risk mitigation \n\nDay 2:  \nModule 5: Legal Compliance  \n\n Overview of applicable OSH laws and regulatory obligations \n Ensuring ongoing legal compliance in the workplace \n Consequences of non-compliance and risk to business operations \n\nModule 6: Implementation Skills  \n\n Skills and strategies to implement ISO 45001 effectively \n Tailoring the management system to suit organizational needs and industry context \nTraining\, internal communication\, and employee involvement \n\nModule 7: Continuous Improvement  \n\n Monitoring and evaluating OH&S metrics and KPIs \n Conducting internal audits and incident reporting \n Implementing corrective and preventive actions for system enhancement \n\nModule 8: Safety Culture and Well-being  \n\n Building a proactive safety culture through leadership and engagement\n Initiatives to support employee well-being \n High-impact activities to raise safety awareness across the organization \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/iso-45001-occupational-health-safety-training-2-day-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260708
DTEND;VALUE=DATE:20260710
DTSTAMP:20260419T172052
CREATED:20260113T020937Z
LAST-MODIFIED:20260113T020937Z
UID:50689-1783468800-1783641599@uoa-academy.com
SUMMARY:QLASSIC Awareness Course  (2 Days)
DESCRIPTION:Objectives  \nThe QLASSIC Awareness Course is designed to provide participants with a comprehensive understanding of the Quality Assessment System in Construction (QLASSIC). The programme equips participants with essential knowledge and awareness of QLASSIC principles\, criteria\, and assessment methods. It aims to empower construction professionals to contribute effectively to improving construction quality by adhering to QLASSIC standards and best practices within construction projects.  \nTarget Audience  \n\n Project Managers \n Site Engineers \n Construction Personnel \n Middle Management \n Individuals involved in construction project management \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Gain in-depth knowledge of the QLASSIC framework\, covering principles\, criteria\, and assessment methods. \n Develop practical skills to apply QLASSIC standards effectively in construction projects\, ensuring the delivery of high-quality work. \n Acquire the ability to identify and address common issues related to construction quality\, fostering excellence in project execution. \n Empower participants to actively contribute to the improvement of construction quality within their respective projects. \n Enable individuals to successfully implement QLASSIC standards\, enhancing overall project quality and success. \n\nCourse Outlines:  \nDay 1 – QLASSIC Fundamentals & Framework  \nModule 1: Introduction to QLASSIC  \n\n Overview of Quality Assessment System in Construction (QLASSIC) \nKey principles and philosophy behind QLASSIC \n\nModule 2: Understanding the QLASSIC Framework  \n\n In-depth exploration of the QLASSIC framework \n Examination of QLASSIC principles\, criteria\, and assessment methods \n\nModule 3: Application of QLASSIC Standards  \n\n Developing practical skills to apply QLASSIC standards \nEnsuring effective implementation of QLASSIC in construction projects \n\nDay 2:  \nQuality Issues\, Implementation & Continuous Improvement  \nModule 4: Addressing Common Construction Quality Issues  \n\n Identification of common quality issues in construction projects \nAnalysis of factors contributing to quality challenges \n Strategies for addressing and resolving quality issues \n\nModule 5: Empowering Project Contributors  \n\n Strategies for active contribution to construction quality improvement \nRoles and responsibilities of project team members \n Encouraging a culture of excellence in project execution \n\nModule 6: Successful Implementation of QLASSIC  \n\n Achieving proficiency in implementing QLASSIC standards \nEnhancing overall project quality \n Ensuring successful project outcomes through quality compliance \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/qlassic-awareness-course-quality-assessment-in-construction/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260708
DTEND;VALUE=DATE:20260710
DTSTAMP:20260419T172052
CREATED:20260113T022908Z
LAST-MODIFIED:20260113T022908Z
UID:50693-1783468800-1783641599@uoa-academy.com
SUMMARY:Corporate Video Essentials: Shoot & Edit Using Mobile (2 Days)
DESCRIPTION:Objectives  \nThis programme is designed to help participants understand basic video production concepts and apply beginner-friendly filming and editing techniques using mobile devices. Participants will learn how to capture professional-looking corporate videos\, apply simple filming frameworks\, and edit short videos using mobile applications such as CapCut or Canva Video. The programme focuses on practical application suitable for corporate communication\, marketing\, and internal content creation.  \nTarget Audience  \n\n Marketing teams \n Communication officers \n Human Resource personnel \n Corporate content creators \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Remember basic video production and audio concepts \n Understand framing\, composition\, and sound fundamentals \n Apply simple mobile filming techniques for corporate scenarios \n Perform basic video editing using mobile applications \n Create short corporate video clips confidently \n\nCourse Outlines: Day 1 – Video Fundamentals & Mobile Filming  \nModule 1: Basics of Video Production  \n\n Introduction to basic video production concepts \n Understanding video purpose and corporate usage \n\nModule 2: Understanding Framing\, Composition & Sound  \n\n Framing and composition basics \n Importance of sound and audio quality in videos \n\nModule 3: Mobile Filming Techniques  \n\n Filming using mobile devices \n Camera angles\, stability\, and lighting basic \n\nModule 4: Simple Script Structure for Corporate Videos  \n\n Understanding simple scripting frameworks \n Structuring messages for corporate video content \n\nModule 5: Filming Practice (Activity)  \n\n Hands-on mobile filming practice \n Guided filming exercises \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/corporate-video-essentials-mobile-shooting-editing-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260709
DTEND;VALUE=DATE:20260710
DTSTAMP:20260419T172052
CREATED:20260113T021556Z
LAST-MODIFIED:20260113T021556Z
UID:50691-1783555200-1783641599@uoa-academy.com
SUMMARY:Scaffolding Training  (1 Day)
DESCRIPTION:Objectives  \nThe Scaffolding Training programme is designed to equip participants with the essential knowledge and practical skills to provide effective instructional support in learning environments. The programme focuses on understanding scaffolding concepts\, applying appropriate techniques\, and tailoring support to learners’ needs to enhance engagement\, understanding\, and retention.  \nThis 1-day programme consolidates key concepts and practical elements from the original design\, enabling participants to apply scaffolding strategies confidently within educational\, training\, and workplace learning settings.  \nTarget Audience  \n\n Educators and lecturers \n Trainers and facilitators \n Instructional designers \n Corporate trainers and learning practitioners \n Individuals involved in facilitating learning and development programmes \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Understand the importance of scaffolding in effective learning \n Apply key scaffolding techniques in instructional settings \n Tailor learning support to meet individual learner needs \n Model effective learning behaviours to enhance understanding \n Foster engaging learning experiences and improve knowledge retention \n\nCourse Outlines:  \nDay 1  \nModule 1: Introduction to Scaffolding in Learning  \n\n Understanding the concept and importance of scaffolding \nRole of scaffolding in facilitating effective learning experiences \nOverview of programme objectives and structure \n\nModule 2: Scaffolding Techniques & Applications  \n\n Overview of various scaffolding techniques \n Application of scaffolding methods in different learning contexts \nCase examples of successful scaffolding implementation \nPractical exercises for hands-on understanding \n\nModule 3: Tailoring Support to Learner Needs  \n\n Identifying individual learner needs \n Strategies for adapting instructional support \n Creating a supportive and adaptive learning environment \nReal-world examples of personalised scaffolding approaches \n\nModule 4: Modelling Effective Learning Behaviours  \n\n Importance of modelling in learning facilitation \n Demonstrating behaviours that enhance engagement and understanding \nRole-playing and simulation activities for application \n\nModule 5: Fostering Engagement & Knowledge Retention  \n\n Techniques to create engaging learning experiences \n Strategies to reinforce and consolidate learning \n Using feedback and assessment to support retention \n Key takeaways and practical application planning \n\nPRICING: \n\nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/instructional-scaffolding-training-for-educators-trainers/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260714
DTEND;VALUE=DATE:20260716
DTSTAMP:20260419T172052
CREATED:20260113T023500Z
LAST-MODIFIED:20260113T024204Z
UID:50695-1783987200-1784159999@uoa-academy.com
SUMMARY:Measuring ROI & Training Results: 5-Level Evaluation Course
DESCRIPTION:Introduction  \nTraining programs are vital for improving organizational performance\, but evaluating their effectiveness is a significant challenge. Historically\, training success has been measured through participant feedback and self-reported learning\, often collected via “smile-sheets.” While these methods are easy to use and tend to yield positive results\, they fail to measure the true impact of the training—specifically\, whether the learning is applied in the workplace and how it affects key business metrics.  \n“How to Measure Training Results” introduces a systematic framework to address this gap. This methodology\, which spans five levels\, provides a comprehensive approach for evaluating training programs. It allows organizations to scrutinize success from every angle\, moving beyond simple participant satisfaction to assess the actual transfer of skills and the tangible impact on business goals\, helping decision-makers determine which programs are effective and how to improve them. \nKey learning outcomes \n\nAt the endof the training\,participants willbe able to:\nIdentify requirements anddevelopstrategies tomeet youroverallmeasurementneeds.\nDevelopevaluationandmeasurement processes for specific trainingprogrammes.\nAnalyse results andidentify changes in behaviour andbusiness impact.\nIdentify the costsof a trainingprogramme\, andcalculate its returnoninvestment (ROI).\nUsedata-basedfeedback toimprove effective trainingprogrammes and discontinueor improve ineffective programmes.\nValidate trainingprogrammesby linking themtobusinessperformancemeasures.\n\nWhy is this course required? \nEffective training evaluation is a critical challenge for many organizations\, leading to ineffective ROI calculations and difficulty justifying training budgets. Without a strategic approach to measurement\, learning and development teams struggle to prove the value of their programs\, which can result in missed opportunities and budget cuts.  \nThe Measuring ROI and Evaluating Training Effectiveness course provides a structured framework to tackle these issues. It teaches participants how to use ROI methodologies and optimize data collection to create systems that deliver measurable results. This empowers professionals to better calculate financial gains\, align training with business goals\, and improve the overall \nWho should attend?  \n\nDirector of Learning and Development \nLearning and Development Manager \nTraining Manager \nDirector of Human Resources \nHuman Resource Manager \nDirectors of Human Capital \nTraining Executives \nTrainers \n\nPRICING: \n\nTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/measuring-roi-training-results-5-level-evaluation-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260714
DTEND;VALUE=DATE:20260716
DTSTAMP:20260419T172052
CREATED:20260113T024849Z
LAST-MODIFIED:20260113T024849Z
UID:50700-1783987200-1784159999@uoa-academy.com
SUMMARY:AI for People Leaders  (2 Days)
DESCRIPTION:Objectives  \nAI for People Leaders is a practical and interactive programme designed to equip leaders with the knowledge and skills to leverage Artificial Intelligence (AI) in managing people\, improving productivity\, and supporting better decision-making. As AI reshapes how work is done\, leaders must learn to integrate technology responsibly while preserving empathy\, trust\, and human connection.  \nThis 2-day programme expands beyond awareness to application\, enabling leaders to explore AI tools for communication\, engagement\, performance tracking\, and talent development while addressing ethical considerations and responsible leadership in an AI-enabled workplace.  \nTarget Audience  \n\n Team Leaders and Supervisors \n Managers and Department Heads \n HR and People Managers \n Senior Leaders driving digital transformation \n Entrepreneurs and SME Owners managing teams \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Understand AI fundamentals and its impact on leadership and the future of work \nUse AI tools to enhance communication\, collaboration\, and decision-making \nApply AI for productivity management\, performance tracking\, and talent development \nBalance AI adoption with human empathy and leadership judgment \nRecognise ethical considerations to ensure responsible\, inclusive\, and trustworthy leadership \n\nCourse Outlines: Day 1 – AI Foundations & Productivity for People Leaders  \nModule 1: Understanding AI and the Future of Leadership  \n\n What AI is and is not in the context of people leadership \nHow AI is reshaping workplaces and leadership roles \nOpportunities and challenges of AI in managing teams \nBalancing human empathy with machine intelligence \n\nModule 2: AI Tools for Productivity and Team Management  \n\n AI-enabled project and task management tools \n Automating routine administrative work \n Freeing leaders’ time for high-value people conversations \nCase study: how leaders boost productivity using AI \n\nModule 3: AI-Driven Performance Tracking & Insights  \n\n Using AI dashboards for monitoring performance trends \nPredictive analytics for workforce planning \n Interpreting AI insights without over-reliance \n Using data to support (not replace) leadership judgment \n\nModule 4: Practical Application – AI for Leadership Productivity  \n\n Hands-on exploration of AI tools \n Applying AI to real leadership scenarios \n Guided practice and reflection \n\nDay 2 – Communication\, Engagement & Responsible AI Leadership  \nModule 5: Enhancing Leadership Communication with AI  \n\n Generative AI for leadership communication \n Drafting emails\, reports\, and presentations \n Maintaining authenticity and leadership voice \n Practical demo: drafting leadership messages with AI tools \n\nModule 6: AI for Engagement\, Feedback & Talent Development  \n\n Personalising engagement using AI-driven insights \n AI-powered feedback and sentiment analysis \n Supporting coaching\, learning\, and development with AI \nLimits of AI in people development \n\nModule 7: Ethical and Responsible AI Leadership  \n\n Recognising AI bias and risks in people management \nBuilding trust and transparency in AI adoption \n Ensuring inclusivity\, fairness\, and human-centred leadership \nGovernance considerations for leaders \n\nModule 8: Action Planning – Becoming an AI-Enabled People Leader  \n\n Defining personal leadership boundaries with AI \n Identifying immediate and long-term AI use cases \n Creating an AI-enabled leadership roadmap \n Reflection\, commitment\, and programme closing \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/ai-for-people-leaders-2-day-leadership-hr-tech-workshop/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260714
DTEND;VALUE=DATE:20260716
DTSTAMP:20260419T172052
CREATED:20260113T030250Z
LAST-MODIFIED:20260113T030250Z
UID:50703-1783987200-1784159999@uoa-academy.com
SUMMARY:Managing Effective Teams: Building Collaboration\, Trust\, and Accountability at Work (2 Days)
DESCRIPTION:Objectives  \nThis 2-day in-person training equips managers and team leaders with the core competencies to lead high-performing teams in today’s dynamic workplace. Focused on Malaysian organisational realities\, the course addresses communication gaps\, role clarity\, conflict resolution\, motivation strategies\, and alignment to shared goals. Participants will gain practical frameworks to improve team effectiveness\, foster trust\, and manage team dynamics with confidence  \nTarget Audience  \n\n Team leaders\, supervisors\, middle managers\, and functional heads responsible for managing team performance\, cohesion\, and workplace collaboration. \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Identify the key elements of effective teams and assess current team dynamics \nApply communication strategies that improve trust\, alignment\, and performance \nManage team conflict and resolve misunderstandings constructively \nUse motivation and delegation techniques to drive accountability and ownership \nImplement team action plans to enhance collaboration and team culture \n\nCourse Outlines  \nDay 1: Building Strong Team Foundations & Trust  \nModule 1: Foundations of High-Performance Teams  \n\n Define team effectiveness using models (e.g.\, Tuckman\, Lencioni) \nDiagnose strengths and weaknesses in current teams \nStages of team development \n Characteristics of dysfunctional teams \n\nModule 2: Communication and Role Clarity  \n\n Improve team communication through clarity and feedback \nAlign roles\, goals\, and expectations \n Communication styles \n Role alignment tools \n\nModule 3: Building Trust and Psychological Safety  \n\n Recognise barriers to trust in teams \n Apply behaviours that foster open\, supportive environments \nTrust behaviour \n Safe-to-speak cultures \n\nDay 2: Managing Conflict\, Accountability & Team Culture  \nModule 4: Conflict Management and Constructive Tension  \n\n Identify common sources of team conflict \n Use structured conversations to resolve tension \n Types of conflict (task vs relationship) \n Conflict resolution tools \n\nModule 5: Motivation and Accountability  \n\n Use intrinsic and extrinsic motivation techniques \n Reinforce team accountability without micromanaging \n Motivation styles \n Performance feedback loops \n\nModule 6: Leading Team Culture and Next Steps  \n\n Embed positive norms and rituals into team life \n Develop a team improvement action plan \n Culture shaping tools \n Continuous improvement practices \n\nTraining Methodology  \nThis programme is delivered through case studies and real-life workplace scenarios supported by group discussions and interactive mapping exercises. Participants engage in role plays and communication simulations to practise team leadership skills in realistic situations. Self and team diagnostic tools are used to increase awareness of team dynamics. Learning is reinforced through action planning and peer coaching to ensure practical application at the workplace.  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/managing-effective-teams-building-trust-accountability/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260721
DTEND;VALUE=DATE:20260723
DTSTAMP:20260419T172052
CREATED:20260113T031627Z
LAST-MODIFIED:20260113T031733Z
UID:50702-1784592000-1784764799@uoa-academy.com
SUMMARY:Conflict Resolution: Getting Along in the Workplace
DESCRIPTION:Objectives  \nConflict is a natural part of any workplace\, but when not effectively managed\, it can hinder productivity\, damage relationships\, and impact overall team morale. This two-day training course focuses on equipping participants with essential conflict resolution skills to promote a harmonious work environment. Participants will learn strategies and techniques to identify\, address\, and resolve conflicts\, fostering open communication\, collaboration\, and a positive workplace culture.  \nTarget Audience  \nAll levels of staff including senior and mid-managers\, supervisors\, executives\, frontline staff and those who seek to improve their professional skills in business communication.  \nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Understand the nature and causes of workplace conflicts. \n Identify different conflict resolution styles and their implications. \n Apply effective communication techniques to prevent and manage conflicts. \nUtilize active listening skills to understand and address underlying concerns. \n\nCourse Outlines: Day 1:  \nModule 1:Introduction to Workplace Conflict  \n\n Understanding the nature and impact of workplace conflicts \nCommon causes and signs of conflicts \n The importance of addressing conflicts proactively \n\nModule 2: Conflict Resolution Styles  \n\n Exploring different conflict resolution styles \n Recognizing the strengths and limitations of each style\nIdentifying personal conflict resolution tendencies \n\nModule 3: Effective Communication in Conflict Resolution  \n\n Importance of clear and assertive communication \n Nonverbal communication and its impact on conflict resolution \nActive listening techniques to promote understanding \n\nModule 4: Problem-Solving Approaches  \n\n Applying problem-solving techniques to conflicts \n Identifying underlying interests and needs \n Generating creative options for resolution \n\nDay 2:  \nModule 5: Emotional Intelligence in Conflict Resolution  \n\n Understanding emotions and their role in conflicts \n Managing personal emotions during conflicts \n Empathy and building rapport to diffuse tension \n\nModule 6: Collaboration and Negotiation  \n\n Collaborative approaches to conflict resolution \n Building consensus and reaching win-win outcomes \n Negotiation techniques for mutually beneficial resolutions \n\nModule 7: Preventing and Resolving Workplace Conflicts  \n\n Strategies for preventing conflicts in the workplace \n Early intervention and conflict management techniques \nMediation and facilitation skills \n\nModule 8: Developing a Conflict Resolution Action Plan  \n\n Identifying personal areas for growth in conflict resolution \nCreating an action plan for implementing conflict resolution strategies \nApplying conflict resolution skills in real-life scenarios \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/conflict-resolution-getting-along-in-the-workplace-4/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260721
DTEND;VALUE=DATE:20260723
DTSTAMP:20260419T172052
CREATED:20260113T032402Z
LAST-MODIFIED:20260113T032402Z
UID:50706-1784592000-1784764799@uoa-academy.com
SUMMARY:Effective Communication: Leveraging NLP Techniques (2 Days)
DESCRIPTION:Objectives  \nEffective communication is essential for fostering collaboration and achieving success within teams\, especially in environments where individuals bring diverse personalities and communication preferences. This programme explores how understanding personalities through the NLP Representation System can significantly enhance communication effectiveness.  \nParticipants will learn how thoughts\, language\, and behaviour are connected\, and how to adapt communication styles to suit different representation systems. Through interactive exercises\, discussions\, and real-life scenarios\, the programme equips participants with practical tools to reduce misunderstandings\, strengthen relationships\, and communicate with greater clarity and impact in the workplace.  \nTarget Audience  \n\n Team Leaders and Supervisors \n Managers and Department Heads \n HR Professionals \n Team Members working in diverse teams \n Professionals seeking to improve interpersonal and workplace communication \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Identify personality types using NLP Representation Systems \n Adapt communication strategies based on different NLP preferences \nApply verbal and non-verbal communication techniques effectively \nDemonstrate active and empathetic listening skills \n Communicate clearly and confidently in challenging or emotionally charged situations \n\nCourse Outlines:  \nDay 1 – NLP Foundations & Understanding Communication Preferences  \nModule 1: Introduction & Fundamentals of Effective Communication  \n\n Welcome\, self-introduction\, and ice breaker \n Setting intentions and programme objectives \n Fundamentals of effective communication \n Common communication challenges in teams \n\nModule 2: Introduction to NLP  \n\n Understanding Neuro-Linguistic Programming (NLP) principles \n Connection between thoughts\, language\, and behaviour \n Identifying common communication barriers \n\nModule 3: Understanding Personality & Communication Styles  \n\n How personality influences communication styles and preferences\n Introduction to Representation Systems \n Representation Systems assessment \n Identifying one’s primary representation system and its impact on interactions \n\nModule 4: Understanding Your Communication Preference  \n\n Overview of NLP Representation Systems (Visual\, Auditory\, Kinesthetic) \nIdentifying your dominant representation system \n How different systems influence communication styles and preferences \nSharing and reflection \n\nModule 5: Clear & Concise Communication  \n\n Structuring messages using the “Triage Model” (Must-say\, Nice-to-say\, Don’t-say) \nPrioritising key messages for different stakeholders \n Using simple language and visual aids to improve understanding \nCommunicating effectively with diverse audiences \n\nDay 2 – Listening\, Rapport & Practical Application  \nModule 6: Active Listening Skills  \n\n Understanding active and empathetic listening \n Demonstrating active listening techniques \n Identifying barriers to effective listening \n Role-play practice with feedback \n\nModule 7: Clarity in Conversations  \n\n Spotting vague or distorted statements in conversations \nAsking precise and clarifying questions \n Using the Questioning Model \n Staying calm and professional in emotionally charged situations \n\nModule 8: Building Rapport Using NLP  \n\n Importance of rapport in communication \n NLP techniques: mirroring\, matching\, and pacing \n Verbal and non-verbal rapport building \n\nModule 9: Constructive Feedback & Growth Conversations  \n\n Giving and receiving feedback constructively \n Using specific and actionable language \n Encouraging growth and development through supportive feedback \n\nModule 10: Scenario Sharing & Solution Building  \n\n Sharing real-life workplace communication challenges \nGroup discussion on root causes and emotional triggers \nApplying NLP and feedback techniques to propose solutions \nPresentation of alternative phrases\, behaviours\, and approaches \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/effective-communication-nlp-training-for-teams/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260721
DTEND;VALUE=DATE:20260723
DTSTAMP:20260419T172052
CREATED:20260113T033228Z
LAST-MODIFIED:20260113T033228Z
UID:50708-1784592000-1784764799@uoa-academy.com
SUMMARY:Effective Coaching & Mentoring for Leaders  (2 days)
DESCRIPTION:Objectives  \nThe key objectives of the Effective Coaching & Mentoring for Leaders course are to equip leaders with the skills and strategies necessary to foster a culture of continuous learning\, development\, and growth within their teams. The course aims to empower leaders to effectively coach and mentor their team members\, facilitating professional advancement\, enhancing performance\, and fostering a collaborative and supportive work environment.  \nTarget Audience  \nThis course is specifically designed for leaders\, middle management\, senior managers\, and those in leadership positions who are responsible for guiding and developing their teams. It is suitable for leaders seeking to enhance their coaching and mentoring capabilities to drive individual and collective success within the organization.  \nLearning Outcomes  \n\n Enhance communication skills to build trust and rapport with team members. \nDevelop the capability to set SMART goals and objectives\, strategically enhancing team performance through targeted coaching and mentoring. \n Cultivate a culture of inclusivity and diversity within coaching and mentoring relationships\, navigating cultural differences adeptly in the context of leadership development. \n\nCourse Outlines:  \nDay 1:  \nModule 1: Foundations of Coaching and Mentoring  \n\n Understanding the principles of coaching and mentoring in leadership \nEstablishing a culture of continuous learning\, development\, and growth within teams \n\nModule 2: Communication Excellence  \n\n Enhancing communication skills for building trust and fostering rapport with team members \n Active listening techniques for effective individual engagement \n\nModule 3: Strategic Goal Setting and Performance Enhancement  \n\n Developing the capability to set SMART goals and objectives \n Strategically enhancing team performance through targeted coaching and mentoring interventions \n\nModule 4: Expertise in Feedback and Constructive Criticism  \n\n Mastering the delivery of constructive feedback to inspire continuous improvement \nPractical techniques for providing feedback within a professional context \n\nDay 2:  \nModule 5: Skill Development Through Strategic Coaching  \n\n Identifying and addressing individual and team skill gaps \n Tailored coaching sessions for systematic skill development \n\nModule 6: Mentoring for Career Advancement Excellence  \n\n Recognizing the pivotal role of mentoring in fostering career growth and success \nEstablishing mentoring relationships conducive to sustained professional development \n\nModule 7: Cultivating Inclusivity and Diversity  \n\n Fostering a culture of inclusivity and diversity within coaching and mentoring relationships \n Navigating cultural differences adeptly in the context of leadership development \n\nModule 8: Measuring Impact and Continuous Improvement  \n\n Implementing methods to measure the impact of coaching and mentoring interventions \n Strategies for continuous improvement in coaching and mentoring practices \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/effective-coaching-mentoring-for-leaders-2/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260804
DTEND;VALUE=DATE:20260805
DTSTAMP:20260419T172052
CREATED:20260113T035911Z
LAST-MODIFIED:20260113T035911Z
UID:50714-1785801600-1785887999@uoa-academy.com
SUMMARY:Microsoft Word Excellence (1 day)
DESCRIPTION:Objectives  \nThe Microsoft Word Excellence program is designed to equip participants with advanced skills and proficiency in utilizing Microsoft Word. The primary objectives include enhancing document creation efficiency\, mastering advanced formatting features\, and enabling participants to leverage the full spectrum of Word’s capabilities. The program is designed to empower participants to create professional\, well-structured documents\, and streamline their workflow through the optimal use of Microsoft Word’s extensive features.  \nTarget Audience  \nThis training is tailored for professionals\, office administrators\, executives\, senior managers\, and anyone seeking to enhance their proficiency in Microsoft Word. It caters to individuals at various skill levels\, from beginners aiming to build foundational knowledge to advanced users looking to unlock the full potential of Microsoft Word for document creation and formatting.  \nLearning Outcomes  \n\n Achieve mastery in advanced document creation\, formatting\, and editing techniques. \nEffectively utilize templates for efficient document creation. \n Acquire time-saving shortcuts for enhanced productivity. \n Explore advanced formatting options for professional document presentation. \nOptimize Microsoft Word usage to enhance overall productivity and document creation capabilities. \n\nCourse Outlines:  \nModule 1: Advanced Document Creation  \n\n Mastery in advanced document creation techniques. \n Effective use of templates for efficient document creation. \n\nModule 2: Advanced Formatting Techniques  \n\n Achieving proficiency in advanced formatting options. \n Exploring advanced formatting for professional document presentation. \n\nModule 3: Collaboration and Efficiency  \n\n Seamless collaboration on shared documents. \n Acquiring time-saving shortcuts for enhanced productivity. \n\nModule 4: Practical Application and Mastery  \n\n Practical application of advanced Word features. \n Mastery in utilizing the full spectrum of Microsoft Word capabilities. \n\nModule 5: Integrating Multimedia and Hyperlinks  \n\n Embedding multimedia elements for dynamic documents. \nIncorporating hyperlinks for interactive content. \n\nModule 6: Advanced Editing and Proofreading  \n\n Utilizing advanced editing tools for precision. \n Implementing effective proofreading techniques. \n\nPRICING: \n\nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/microsoft-word-excellence-advanced-skills-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260804
DTEND;VALUE=DATE:20260806
DTSTAMP:20260419T172052
CREATED:20260113T034400Z
LAST-MODIFIED:20260113T034400Z
UID:50710-1785801600-1785974399@uoa-academy.com
SUMMARY:Certification Basic First Aid Training (BOFAC) + CPR Training + AED Training (2 days)
DESCRIPTION:Objectives  \nThe Certification Basic First Aid Training (BOFAC) + CPR Training + AED Training is a comprehensive 2-day course designed to equip participants with essential first aid skills\, CPR techniques\, and AED operation knowledge. Participants will learn how to respond effectively to emergencies\, provide life-saving interventions\, and manage common injuries\, illnesses\, and medical conditions. The course combines theoretical knowledge with hands-on practice\, simulations\, and role-play exercises to ensure participants develop the necessary skills and confidence to handle emergency situations.  \nTarget Audience  \nThe Certification Basic First Aid Training (BOFAC) + CPR Training + AED Training is specifically designed for individuals who are expected to perform first aid in their workplace. This comprehensive course is aimed at providing participants with the necessary knowledge and skills to effectively respond to medical emergencies and provide immediate care to injured or ill individuals.  \nLearning Outcomes  \n\n Understand the importance of basic first aid and CPR in emergency situations. \nDemonstrate proficiency in providing CPR to adults\, children\, and infants. \nOperate an Automated External Defibrillator (AED) effectively and safely. \nAssess and prioritize injuries and illnesses\, and provide appropriate first aid interventions. \n\nCourse Outlines: Day 1:  \nModule 1: Introduction to Basic First Aid  \n\n Understanding the importance of basic first aid skills in emergency situations \nLegal and ethical considerations in providing first aid \n Assessing and prioritizing the severity of injuries and illnesses \n\nModule 2: Basic Life Support (BLS) and Cardiopulmonary Resuscitation (CPR)  \n\n Overview of basic life support techniques \n Proper CPR techniques for adults\, children\, and infants \n Hands-on practice of CPR skills using mannequins \n\nModule 3: Automated External Defibrillator (AED) Training  \n\n Introduction to AED devices and their role in cardiac emergencies \n Proper operation and usage of an AED machine \n Simulated scenarios to practice AED usage in different situations \n\nModule 4: First Aid for Common Injuries and Illnesses  \n\n Managing bleeding and wounds \n Treating burns\, fractures\, and sprains \n Recognizing and responding to choking\, allergic reactions\, and other medical emergencies \n\nModule 5: First Aid for Environmental Emergencies  \n\n Identifying and managing heatstroke\, hypothermia\, and other environmental emergencies \n Understanding the importance of proper hydration and sun protection \nProviding first aid for insect bites\, stings\, and allergic reactions \n\nDay 2:  \nModule 6: First Aid for Medical Conditions  \n\n Recognizing and responding to heart attacks\, strokes\, and seizures \nManaging diabetes-related emergencies \n Administering appropriate first aid for asthma attacks and other respiratory conditions \n\nModule 7: First Aid for Pediatric Emergencies  \n\n Specific considerations for providing first aid to infants and children \nManaging common pediatric emergencies\, such as fevers\, seizures\, and allergic reactions \n Techniques for comforting and calming distressed children during first aid situations \n\nModule 8: First Aid in Remote and Disaster Situations  \n\n Understanding the unique challenges and considerations in remote and disaster settings \n Essential first aid skills for wilderness\, outdoor\, or remote locations \nPreparing and responding to natural disasters and other large-scale emergencies \n\nModule 9: Practical Scenarios and Role-Play Exercises  \n\n Engaging in simulated emergency scenarios to apply first aid and CPR skills \nParticipating in role-play exercises to practice communication and coordination during emergencies \n Receiving feedback and guidance from instructors on performance and techniques \n\nModule 10: Certification Assessment  \n\n Final assessment to evaluate participants’ understanding and application of first aid and CPR skills \n Certification awarded upon successful completion of the assessment \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/first-aid-cpr-aed-certification-bofac/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260804
DTEND;VALUE=DATE:20260806
DTSTAMP:20260419T172052
CREATED:20260113T035208Z
LAST-MODIFIED:20260113T035208Z
UID:50712-1785801600-1785974399@uoa-academy.com
SUMMARY:Introduction to Strata Management  (2 Days)
DESCRIPTION:Objectives  \nStrata management is essential for the effective governance\, maintenance\, and sustainability of stratified properties such as condominiums\, apartments\, and mixed-use developments. This 2-day programme provides participants with a comprehensive introduction to strata management within the Malaysian legal and operational framework.  \nParticipants will gain practical understanding of strata laws\, governance structures\, financial management\, maintenance responsibilities\, and common challenges faced by Joint Management Bodies (JMBs)\, Management Corporations (MCs)\, and managing agents. The programme focuses on real-world application to support compliance\, transparency\, and effective day-to-day strata operations  \nTarget Audience  \n\n Property and Facility Management Staff \n Joint Management Body (JMB) Members \n Management Corporation (MC) Council Members \n Building Managers and Site Supervisors \n Developers’ Representatives \n Administrative staff involved in strata properties \n Individuals new to strata management \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Understand the fundamentals of strata management in Malaysia \n Identify key stakeholders and their roles and responsibilities \n Interpret basic requirements under Malaysian strata laws \n Support effective governance and decision-making processes \n Understand basic strata financial management and fund administration \nHandle common operational and resident-related issues professionally \n\nCourse Outline  \nDay 1 – Foundations of Strata Management & Legal Framework  \nModule 1: Introduction to Strata Management  \n\n Definition and purpose of strata management \n Types of strata properties in Malaysia \n Importance of effective strata management \n\nModule 2: Malaysian Strata Laws & Regulatory Framework  \n\n Overview of the Strata Titles Act 1985 \n Strata Management Act 2013 (SMA 2013) \n Role of the Commissioner of Buildings (COB) \n By-laws and compliance obligations \n\nModule 3: Roles & Responsibilities of Stakeholders  \n\n Roles of developers\, JMB\, MC\, and managing agents \n Duties of council members \n Rights and obligations of parcel owners \n Managing agents’ scope of responsibility \n\nModule 4: Governance\, Meetings & Decision-Making  \n\n Annual General Meeting (AGM) and Extraordinary General Meeting (EGM) \nQuorum\, voting rights\, and resolutions \n Record keeping and documentation \n Principles of good governance and transparency \n\nDay 2 – Operations\, Finance & Common Challenges  \nModule 5: Maintenance & Facilities Management  \n\n Common property and shared facilities \n Preventive vs corrective maintenance \n Contractor selection and service monitoring \n Safety\, cleanliness\, and asset upkeep \n\nModule 6: Financial Management in Strata  \n\n Maintenance fund and sinking fund \n Budgeting and financial planning \n Collection of maintenance charges \n Basic financial reporting and accountability \n\nModule 7: Managing Residents\, Complaints & Disputes  \n\n Communication with residents and tenants \n Handling complaints and conflict professionally \n Managing by-law breaches \n Role of the Strata Management Tribunal \n\nModule 8: Common Issues & Best Practices in Strata Management  \n\n Common operational and compliance issues \n Managing arrears and enforcement challenges \n Ethical practices and professionalism \n Developing action plans for effective strata management\n\n  \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/introduction-to-strata-management-in-malaysia/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260805
DTEND;VALUE=DATE:20260806
DTSTAMP:20260419T172052
CREATED:20260113T042741Z
LAST-MODIFIED:20260113T042741Z
UID:50716-1785888000-1785974399@uoa-academy.com
SUMMARY:Boost your Productivity with Artificial Intelligence-AI (2 Days)
DESCRIPTION:Objectives  \nThis 2-day training program is designed to equip participants with the knowledge and skills to leverage Artificial Intelligence (AI) tools specifically aimed at enhancing time management and productivity. Through practical workshops\, hands-on exercises\, and interactive discussions\, participants will explore AI-driven solutions tailored to optimize time allocation\, streamline workflows\, and prioritize tasks efficiently. The training will focus on practical strategies for integrating AI technologies into daily routines to maximize productivity and achieve better time management outcomes.  \nTarget Audience  \nThis training is suitable for professionals\, entrepreneurs\, and individuals seeking to enhance their time management skills using AI technologies. It is ideal for anyone who wants to learn how to leverage AI tools and techniques to prioritize tasks effectively\, automate repetitive processes\, and optimize time allocation in both personal and professional contexts.  \nLearning Outcomes  \n\n Understand the role of Artificial Intelligence (AI) in time management and productivity enhancement. \n Identify and evaluate AI-powered tools and technologies designed to optimize time allocation and streamline workflows. \n Develop practical skills in using AI-driven solutions for task prioritization\, scheduling\, and time tracking. \n Implement effective strategies for integrating AI into daily routines to improve time management practices and boost productivity. \n Cultivate a mindset for continuous learning and exploration of AI-driven productivity solutions to optimize time management in the long term\n\nCourse Outlines:  \nDay 1  \nSession 1: Introduction to AI for Time Management  \n\nOverview of Artificial Intelligence (AI) and its relevance in time management. \nUnderstanding the intersection of AI technologies and productivity enhancement. \nExploring common challenges in time management and how AI can address them. \n\nSession 2: Prioritizing Tasks with AI  \n\nStrategies for using AI-powered tools to prioritize tasks effectively. \nHands-on exercises in categorizing tasks based on urgency and importance. \nLeveraging AI algorithms for personalized task prioritization. \n\nSession 3: Automating Repetitive Tasks with AI  \n\nIntroduction to AI-driven automation tools and techniques. \nDemonstrations of automating repetitive tasks using AI algorithms. \nBenefits and considerations of task automation in time management. \n\nSession 4: AI-Powered Scheduling and Time Tracking  \n\nExploring AI-enabled scheduling applications and time tracking tools. \nHands-on exercises in using AI for scheduling meetings and appointments. \nLeveraging AI insights for optimizing time allocation and identifying productivity patterns. \n\nCourse Outlines:  \nDay 1  \nSession 1: Introduction to AI for Time Management  \n\nOverview of Artificial Intelligence (AI) and its relevance in time management. \nUnderstanding the intersection of AI technologies and productivity enhancement. \nExploring common challenges in time management and how AI can address them. \n\nSession 2: Prioritizing Tasks with AI  \n\nStrategies for using AI-powered tools to prioritize tasks effectively. \nHands-on exercises in categorizing tasks based on urgency and importance. \nLeveraging AI algorithms for personalized task prioritization. \n\nSession 3: Automating Repetitive Tasks with AI  \n\nIntroduction to AI-driven automation tools and techniques. \nDemonstrations of automating repetitive tasks using AI algorithms. \nBenefits and considerations of task automation in time management. \n\nSession 4: AI-Powered Scheduling and Time Tracking  \n\nExploring AI-enabled scheduling applications and time tracking tools. \nHands-on exercises in using AI for scheduling meetings and appointments. \nLeveraging AI insights for optimizing time allocation and identifying productivity patterns. \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/boost-your-productivity-with-ai-2-day-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260811
DTEND;VALUE=DATE:20260813
DTSTAMP:20260419T172052
CREATED:20260113T054521Z
LAST-MODIFIED:20260113T054546Z
UID:50718-1786406400-1786579199@uoa-academy.com
SUMMARY:LEVEL 3: Microsoft Excel (Advanced)  (2 Days)
DESCRIPTION:Objectives  \nThe “LEVEL 3: Microsoft Excel (Advanced)” course aims to deepen participants’ proficiency in utilizing Microsoft Excel for advanced data analysis\, automation\, and visualization. The primary objectives include mastering advanced functions\, exploring complex data manipulation techniques\, and automating tasks through macros and VBA. The course is designed to empower participants with advanced Excel skills\, enabling them to efficiently tackle complex data challenges in professional settings.  \nTarget Audience  \nThis course is designed for individuals with an intermediate understanding of Microsoft Excel looking to advance their skills. It is suitable for any senior managers\, executives and middle management that seek to enhance their ability to analyze and manipulate data using advanced Excel features. The content caters to those in various industries where data-driven decision-making is crucial.  \nLearning Outcomes  \n\n Mastery of complex functions\, enhancing participants’ Excel proficiency. \nAcquire advanced techniques for manipulating and analyzing data effectively. \nSkills to create dynamic visualizations for clearer data representation. \nEfficiently streamline repetitive tasks for increased productivity. \n Contribute to increased efficiency and effectiveness in professional roles. \nEmpowered to handle complex data scenarios with confidence and precision. \n\nCourse Outline Day 1:  \nModule 1: Advanced Functions Mastery  \n\n Overview of advanced Excel functions \n Practical exercises for mastery \n Application in data analysis scenarios \n\nModule 2: Complex Data Manipulation Techniques  \n\n Strategies for handling intricate datasets \n Techniques for efficient data manipulation \n Real-world applications and case studies \n\nModule 3: Automation through Macros  \n\n Introduction to macros and automation \n Creating and using macros in Excel \n Automation for repetitive tasks \n\nModule 4: Visualizing Data Dynamically  \n\n Importance of dynamic visualizations \n Creating charts and graphs dynamically \n Enhancing data representation in reports \n\nModule 5: Efficient Task Streamlining  \n\n Identifying and streamlining repetitive tasks \n Using Excel features for task efficiency \n Best practices for task management \n\nDay 2: Module 6: Advanced Data Analysis Techniques  \n\n Exploring advanced data analysis methods \n Practical applications in business scenarios \n Interpreting and presenting analysis results \n\nModule 7: Data-driven Decision-Making  \n\n Leveraging data for decision-making \n Case studies on data-driven decisions \n Integrating Excel analysis into decision processes \n\nModule 8: Excel Efficiency in Professional Settings  \n\n Applying advanced Excel skills in the workplace \n Enhancing professional efficiency \n Real-world examples and success stories \n\nModule 9: Handling Complex Data Scenarios with Confidence ● Practical exercises on complex data scenarios  \n\n Building confidence in data handling \n\nPRICING: \nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\nTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/level-3-microsoft-excel-advanced-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260811
DTEND;VALUE=DATE:20260813
DTSTAMP:20260419T172052
CREATED:20260113T055844Z
LAST-MODIFIED:20260113T055844Z
UID:50720-1786406400-1786579199@uoa-academy.com
SUMMARY:HVAC System Controls – Level 3  (2 Days)
DESCRIPTION:Objectives  \nThe HVAC System Controls – Level 3 course is designed to equip senior HVAC professionals with advanced competencies in system optimisation\, analytics-driven decision-making\, integrated building systems\, and performance improvement.  \nThis programme focuses on strategic control optimisation\, advanced diagnostics\, energy performance analytics\, and system integration to enable participants to manage complex HVAC environments efficiently while supporting sustainability\, cost optimisation\, and operational excellence.  \nTarget Audience  \n\n Senior HVAC Technicians \n HVAC Engineers \n Facility & Building Managers \n Maintenance Managers \n Professionals who have completed HVAC Controls Level 1 & Level 2 or possess equivalent experience \n\nLearning Outcomes  \n\n Upon completion of this 2-day programme\, participants will be able to: \nAnalyse and optimise complex HVAC control systems for performance and efficiency \nInterpret advanced HVAC performance data and analytics \n Diagnose persistent\, system-wide faults using advanced methodologies \nIntegrate HVAC controls with Building Management Systems (BMS) and other building systems \n Implement energy optimisation strategies aligned with sustainability goals \nLead troubleshooting\, optimisation\, and continuous improvement initiatives \n\nCourse Outline Day 1: Advanced System Analysis & Control Optimisation  \nModule 1: Advanced HVAC Control System Architecture  \n\n Review of advanced DDC and BMS architectures \n Distributed vs centralised control systems \n Networked HVAC systems and communication hierarchy \nData flow and control logic mapping \n\nModule 2: Advanced Control Strategies & Optimization  \n\n Advanced PID tuning techniques \n Adaptive and predictive control strategies \n Load-based and demand-driven control optimisation \nEliminating control conflicts and inefficiencies \n\nModule 3: HVAC Performance Analytics  \n\n Understanding HVAC system performance data \n Trend logs\, alarms\, and fault detection analytics \n Identifying inefficiencies using historical data \n Interpreting KPIs for HVAC performance \n\nModule 4: System Integration & Interoperability  \n\n Integrating HVAC with BMS\, lighting\, and energy systems \nBACnet\, Modbus\, and other integration protocols \n Managing interoperability challenges \n Cybersecurity awareness for building control systems\n\nDay 2: Advanced Diagnostics\, Energy & Leadership  \nModule 5: Advanced Troubleshooting & Root Cause Analysis  \n\n Diagnosing intermittent and recurring faults \n System-wide vs component-level fault analysis \n Advanced diagnostic tools and techniques \n Developing structured root cause analysis (RCA) \n\nModule 6: Energy Optimisation & Sustainability Strategies  \n\n Advanced energy efficiency strategies \n Chiller plant optimisation and sequencing \n Demand response and energy load management \n Supporting sustainability and energy compliance goals \n\nModule 7: Commissioning\, Re-Commissioning & Continuous Improvement  \n\n Advanced commissioning principles \n Re-commissioning existing HVAC systems \n Performance verification and benchmarking \n Continuous improvement through system tuning \n\nModule 8: Leadership\, Documentation & Operational Excellence  \n\n Leading technical teams in complex HVAC environments \nDeveloping SOPs for advanced systems \n Technical reporting and stakeholder communication \n Building long-term reliability and performance culture \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/hvac-system-controls-level-3-advanced-optimization/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260811
DTEND;VALUE=DATE:20260813
DTSTAMP:20260419T172052
CREATED:20260113T060732Z
LAST-MODIFIED:20260113T060732Z
UID:50722-1786406400-1786579199@uoa-academy.com
SUMMARY:Champion Administrative Personnel  (2 Days)
DESCRIPTION:Objectives  \nThis programme is designed to help employees work more effectively with their immediate superiors while managing tasks\, priorities\, and time efficiently. Participants will learn how to understand their boss’s expectations\, preferences\, and working style\, translate instructions into clear actions\, and build a smart working partnership that supports productivity and performance.  \nThe programme also focuses on professional image\, integrity\, work habits\, and time management skills to enable participants to work smarter\, improve efficiency\, and achieve better results with less stress.  \nTarget Audience  \n\n Administrative and Executive Assistants \n Officers and Executives \n Supervisors and Coordinators \n Support Staff working closely with managers \n Employees responsible for task coordination and scheduling \n\nLearning Outcomes  \n\n By the end of this programme\, participants will be able to: \n Understand their boss’s expectations\, preferences\, and working style \nBuild a smart and professional working partnership with their superior \nTranslate work instructions into clear and actionable tasks \n Set clear personal and work objectives and priorities \n Apply effective time and task management techniques \n Maintain professional image\, integrity\, and positive working relationships \nImprove productivity\, efficiency\, and overall work performance \n\nCourse Outline  \nDay 1  \nModule 1: Introduction to Office Administration Getting Organised  \nAdapting to IR 4.0 in technologies and Artificial Intelligence (AI)  \nModule 2: Managing Time  \n\n Managing Your Time\, Keeping Others on Track\, Maintaining Schedules \nPrioritising: The Urgent and The Importance \n SMART Planning and Goal setting \n\nModule 3: Managing Tasks\, Managing Self  \n\n The 80:20 Principles \n Effective vs. Efficient Professional Grooming \n Organising meetings and code of conduct in meetings \n Office Ethics with Internal and External parties \n\nModule 4: Interpersonal Communication Skills  \n\n Verbal and Nonverbal Communication \n Body Language and Its Impact \n The Signal you send to others \n The SELF-MAGNET networking \n Personal IMAGE in and outside the office \n\nDay 2 Module 5: Managing Boss Expectation  \n\n Knowing your Superior \n Matching the pace and boss’s personality \n Your superior‘s Preferences vs. Policy \n\nModule 6:The Team of TWO (Teaming with the Boss)  \n\nWorking with your Superior \n Compatible vs. Chemistry \n Influencing and Convincing Skills \n\nModule 7: Tools and Technique to Organize Work Routine  \n\nTool # 1 : Idea Management : Mind Charting \n Tool # 2 : Idea Planning : Activity versus Timeline Matrix \nTool # 3 : Control Chart : Visual Control \n Tool # 4 : Work Alignment : CTA \n Tool # 5 : Work Up-date : CTUg \n\nModule 8: Wrap up and Moving Forward  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/champion-administrative-personnel-2-day-skills-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260818
DTEND;VALUE=DATE:20260820
DTSTAMP:20260419T172052
CREATED:20260113T061557Z
LAST-MODIFIED:20260113T061557Z
UID:50724-1787011200-1787183999@uoa-academy.com
SUMMARY:Multitasking & Time Management at the Workplace (2 Days)
DESCRIPTION:Objectives  \nThe “Managing Multiple Tasks and Work Priorities” course is designed to equip participants with effective strategies and techniques for managing their workload\, prioritizing tasks\, and maximizing productivity in a dynamic and fast-paced work environment. Through practical exercises\, discussions\, and real-life scenarios\, participants will learn how to effectively handle multiple responsibilities\, make informed decisions on task prioritization\, and enhance their time management skills.  \nTarget Audience  \nThe “Managing Multiple Tasks and Work Priorities” course is designed for professionals at all levels who are faced with managing multiple tasks\, responsibilities\, and competing priorities in their work. It is suitable for individuals from various industries and roles\, including managers\, supervisors\, project leads\, team members\, and anyone seeking to enhance their task management and work prioritization skills.  \nLearning Outcomes  \n\n Assess and analyze their workload to effectively manage multiple tasks and responsibilities. \n Apply proven time management techniques to maximize productivity and minimize time wastage. \n Prioritize tasks based on importance\, urgency\, and organizational goals. \nImplement strategies to minimize interruptions and distractions and maintain focus. \n\nDay 1:  \nModule 1: Introduction to Managing Multiple Tasks and Work Priorities  \n\nUnderstanding the challenges and impact of managing multiple tasks. \nIdentifying common time management pitfalls and how they affect productivity. \nSetting goals for improving task management and work prioritization. \nAnalyzing Workload and Task Prioritization \n\nModule 2: Assessing the current workload and identifying tasks and responsibilities.  \n\nApplying prioritization techniques to categorize tasks based on importance and urgency. \n Identifying key factors and criteria for effective task prioritization. \n Time Management Techniques \n\nModule 3: Exploring proven time management strategies and techniques.  \n\nSetting realistic deadlines and creating a time management plan. \n Overcoming procrastination and managing distractions. \n Managing Interruptions and Distractions \n\nModule 4: Identifying common interruptions and distractions in the workplace.  \n\nImplementing strategies to minimize and effectively handle interruptions. \nDeveloping techniques to regain focus and maintain productivity. \nDelegating and Outsourcing Tasks \n\nDay 2:  \nModule 5: Recognizing tasks that can be delegated or outsourced.  \n\nUnderstanding the criteria for determining tasks that are suitable for delegation or outsourcing.\nIdentifying tasks that are repetitive\, time-consuming\, or outside your core competency.\nEvaluating the potential benefits and risks associated with delegating or outsourcing specific tasks. \n\nModule 6: Effective Task and Project Planning  \n\n Breaking down projects into manageable tasks and creating action plans. \nUtilizing task management tools and software for planning and tracking progress. \nIncorporating flexibility and adaptability in task and project planning. \n\nModule 7: Prioritization Decision-Making  \n\n Making informed decisions on task prioritization based on organizational goals and deadlines. \n Applying techniques such as the Eisenhower Matrix or ABC Analysis. \nEvaluating trade-offs and considering the impact of task prioritization decisions. \n\nModule 8: Managing Work Overload and Stress  \n\n Recognizing signs of work overload and stress. \n Implementing stress management techniques and self-care practices. \nSeeking support and resources to manage work-related stress effectively. \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/multitasking-time-management-training-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260818
DTEND;VALUE=DATE:20260820
DTSTAMP:20260419T172052
CREATED:20260113T062313Z
LAST-MODIFIED:20260113T062905Z
UID:50726-1787011200-1787183999@uoa-academy.com
SUMMARY:Managing Effective Teams: Building Collaboration\, Trust\, and Accountability at Work (2 Days)
DESCRIPTION:Objectives  \nThis 2-day in-person training equips managers and team leaders with the core competencies to lead high-performing teams in today’s dynamic workplace. Focused on Malaysian organisational realities\, the course addresses communication gaps\, role clarity\, conflict resolution\, motivation strategies\, and alignment to shared goals. Participants will gain practical frameworks to improve team effectiveness\, foster trust\, and manage team dynamics with confidence  \nTarget Audience  \n\n Team leaders\, supervisors\, middle managers\, and functional heads responsible for managing team performance\, cohesion\, and workplace collaboration. \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Identify the key elements of effective teams and assess current team dynamics \nApply communication strategies that improve trust\, alignment\, and performance \nManage team conflict and resolve misunderstandings constructively \nUse motivation and delegation techniques to drive accountability and ownership \nImplement team action plans to enhance collaboration and team culture \n\nCourse Outlines  \nDay 1: Building Strong Team Foundations & Trust  \nModule 1: Foundations of High-Performance Teams  \n\n Define team effectiveness using models (e.g.\, Tuckman\, Lencioni) \nDiagnose strengths and weaknesses in current teams \nStages of team development \n Characteristics of dysfunctional teams \n\nModule 2: Communication and Role Clarity  \n\n Improve team communication through clarity and feedback \nAlign roles\, goals\, and expectations \n Communication styles \n Role alignment tools \n\nModule 3: Building Trust and Psychological Safety  \n\n Recognise barriers to trust in teams \n Apply behaviours that foster open\, supportive environments \nTrust behaviour \n Safe-to-speak cultures \n\nDay 2: Managing Conflict\, Accountability & Team Culture  \nModule 4: Conflict Management and Constructive Tension  \n\n Identify common sources of team conflict \n Use structured conversations to resolve tension \n Types of conflict (task vs relationship) \n Conflict resolution tools \n\nModule 5: Motivation and Accountability  \n\n Use intrinsic and extrinsic motivation techniques \n Reinforce team accountability without micromanaging \n Motivation styles \n Performance feedback loops \n\nModule 6: Leading Team Culture and Next Steps  \n\n Embed positive norms and rituals into team life \n Develop a team improvement action plan \n Culture shaping tools \n Continuous improvement practices \n\nTraining Methodology  \nThis programme is delivered through case studies and real-life workplace scenarios supported by group discussions and interactive mapping exercises. Participants engage in role plays and communication simulations to practise team leadership skills in realistic situations. Self and team diagnostic tools are used to increase awareness of team dynamics. Learning is reinforced through action planning and peer coaching to ensure practical application at the workplace.  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/managing-effective-teams-leadership-collaboration/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260818
DTEND;VALUE=DATE:20260820
DTSTAMP:20260419T172052
CREATED:20260113T064024Z
LAST-MODIFIED:20260113T064024Z
UID:50728-1787011200-1787183999@uoa-academy.com
SUMMARY:High-Performance Habits for Busy Professionals
DESCRIPTION:Objectives  \nIn today’s fast-paced and demanding work environment\, professionals are expected to deliver results while managing multiple priorities\, tight deadlines\, and constant distractions. This 2-day programme is designed to help busy professionals develop high-performance habits that improve focus\, productivity\, and resilience without leading to burnout.  \nParticipants will learn how to manage energy\, time\, and attention more effectively\, build disciplined work habits\, and adopt practical strategies to sustain performance in the Malaysian workplace context  \nTarget Audience  \n\n Professionals and Executives \n Managers and Team Leaders \n Supervisors and Senior Officers \n Individuals handling multiple responsibilities and deadlines \n Employees seeking sustainable performance improvement \n\nLearning Outcomes  \n\n Understand what drives high performance in busy work environments \nIdentify personal productivity blockers and performance gaps \n Build effective daily habits that support focus and consistency \n Manage time\, energy\, and priorities more strategically \n Improve work efficiency without increasing stress \n Create a personalised high-performance action plan\n\nCourse Outline  \nDay 1 – Foundations of High Performance & Focus  \nModule 1: Understanding High Performance in the Modern Workplace  \n\nWhat high performance really means for busy professionals \nCommon challenges in today’s work environment \n High performance vs burnout \n\nModule 2: Mindset & Personal Effectiveness  \n\n Performance-driven mindset \n Taking ownership and accountability \n Managing internal distractions and limiting beliefs \n\nModule 3: Managing Energy\, Not Just Time  \n\n Understanding personal energy cycles \n Aligning tasks with peak energy levels \n Managing fatigue and stress effectively \n\nModule 4: Focus & Attention Management  \n\n Identifying focus killers at work \n Managing interruptions and digital distractions \n Building deep-work habits \n\nDay 2 – Productivity Systems & Sustainable Habits  \nModule 5: Prioritisation & Smart Work Planning  \n\n Distinguishing urgent vs important tasks \n Planning work for impact\, not activity \n Setting realistic goals and deadlines \n\nModule 6: Building High-Performance Daily Habits  \n\nHabit formation principles \n Designing effective morning and workday routines \nEliminating unproductive habits \n\nModule 7: Productivity Tools & Work Systems  \n\n Creating effective task and workflow systems \n Managing to-do lists and schedules efficiently \n Working smarter through planning and organising \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/high-performance-habits-for-professionals-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260902
DTEND;VALUE=DATE:20260904
DTSTAMP:20260419T172052
CREATED:20260113T072430Z
LAST-MODIFIED:20260113T072430Z
UID:50730-1788307200-1788479999@uoa-academy.com
SUMMARY:Handling Customer Complaints  (2 Days)
DESCRIPTION:Objectives  \nThe objective of the Handling Customer Complaints training program is to provide participants with a comprehensive understanding of the skills and knowledge necessary to effectively handle customer complaints and improve customer satisfaction. In today’s highly competitive business environment\, it is crucial for organizations to have a solid approach to managing customer complaints. Effective handling of customer complaints can help to prevent the loss of business\, maintain customer loyalty\, and even enhance the reputation of an organization.  \nTarget Audience  \nThe target audience for the Handling Customer Complaints training program includes customer service representatives\, front-line employees\, managers\, and anyone who interacts with customers in a business setting.  \nLearning Outcomes  \n\n Communicate effectively with customers using active listening techniques \nIdentify root causes of customer complaints and use problem-solving\, negotiation\, and empathy to resolve them \n Manage personal emotions and respond professionally in challenging situations \nIdentify patterns and trends in customer complaints and make recommendations for service improvement. \n\nCourse Outlines: Day 1:  \nModule 1: Introduction to Customer Complaints  \n\n The importance of effective complaint handling \n Types of customer complaints \n Understanding customer needs and expectations \n The cost of poor complaint handling \n\nModule 2: Active Listening Techniques  \n\n Importance of active listening in customer interactions \nPractical strategies for attentive and empathetic listening \nEnhancing communication through effective listening skills \n\nModule 3: Effective Communication Skills  \n\n Verbal and nonverbal communication techniques \n Active listening skills \n Asking effective questions \n Using empathy to build rapport \n\nModule 4: Managing Emotions  \n\n Understanding and managing personal emotions \n Strategies for staying calm and professional \n Dealing with angry or upset customers \n Avoiding escalation \n\nDay 2:  \nModule 5: Time management  \n\n Prioritizing complaints \n Setting realistic expectations with customers \n Managing time effectively \n Resolving complaints within an appropriate time frame \n\nModule 6: Professional Response in Challenging Situations  \n\nStrategies for maintaining professionalism in difficult scenarios \nDe-escalation techniques for defusing tense customer interactions \nCase studies on effective responses to challenging complaints \n\nModule 7: Complaint Resolution Techniques  \n\n Root cause analysis \n Problem-solving techniques \n Negotiation and conflict resolution \n Using empathy to address emotional complaints \n\nModule 8: Documentation and Follow-up  \n\n The importance of accurate documentation \n Following up with customers \n Identifying opportunities for improvement \n Preventing future complaints \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/handling-customer-complaints-skills-for-success/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260902
DTEND;VALUE=DATE:20260904
DTSTAMP:20260419T172052
CREATED:20260113T073100Z
LAST-MODIFIED:20260113T073100Z
UID:50732-1788307200-1788479999@uoa-academy.com
SUMMARY:ISO 45001:2018 Auditor Training (2 Days)
DESCRIPTION:Objectives  \nThe ISO 45001:2018 Auditor Training is designed to provide participants with a thorough understanding of the ISO 45001:2018 standard and its principles for managing occupational health and safety (OHS). The training aims to develop auditing skills by equipping participants with the necessary knowledge to conduct both internal and external audits of OHS management systems. It enables participants to assess and identify gaps in an organization’s compliance with the requirements of ISO 45001:2018\, while preparing them to perform key audit activities such as planning\, conducting audits\, identifying non-conformities\, and preparing audit reports. Additionally\, the training provides practical guidance on how auditors can contribute to continuous improvement in OHS management practices.  \nTarget Audience  \nThe target audience for ISO 45001:2018 Auditor Training includes employees at all levels\, senior management\, middle management\, executives and individuals who seek to enhance their ability to ensure a safe and healthy work environment\, improve OHS practices\, and support continuous improvement in occupational health and safety management systems.  \nLearning Outcomes  \n\n Understand ISO 45001 Requirements: Thoroughly grasp the requirements and principles of the ISO 45001:2018 standard. \n Conduct Effective Audits: Plan and execute efficient audits\, including observation\, interviews\, and document reviews. \n Identify and Document Findings: Accurately and objectively identify\, document\, and analyze audit findings. \n Prepare Comprehensive Reports: Compose clear and concise audit reports that effectively communicate findings to management. \n Apply Risk-Based Thinking: Integrate risk-based thinking into the auditing process to prioritize and address critical areas. \n\nCourse Outlines:  \nDay 1:  \nModule 1: Introduction to ISO 45001:2018  \n\n Overview of the ISO 45001:2018 standard \n Key principles and terminology \n Structure of ISO 45001 and its relationship with other management system standards \n\nModule 2: Understanding Occupational Health and Safety (OHS) Management Systems  \n\n Key components and requirements of an OHSMS \n Risk-based thinking and its application in ISO 45001 \n Legal and regulatory requirements in health and safety \n\nModule 3: Audit Fundamentals  \n\n What is auditing? Definition\, purpose\, and types of audits (internal and external) \nPrinciples of auditing: independence\, impartiality\, confidentiality \n Audit lifecycle: Planning\, execution\, reporting\, and follow-up \n\nModule 4: Planning an ISO 45001 Audit  \n\n Developing an audit plan and checklist \n Selecting audit criteria and scope \n Preparing for fieldwork and logistics \n\nDay 2:  \nModule 5: Conducting an Audit  \n\n Audit techniques: Document review\, interviews\, and observations \nCollecting and verifying evidence \n Engaging with auditees and stakeholders \n Recording and reporting audit findings \n\nModule 6: Identifying Non-Conformities and Corrective Actions  \n\nUnderstanding non-conformities in OHSMS \n Root cause analysis and corrective actions \n Developing action plans for continual improvement \n\nModule 7: Audit Reporting and Follow-Up  \n\n Writing an audit report: Structure\, key sections\, and recommendations \nPresenting audit findings to management \n Following up on corrective actions and effectiveness \n\nModule 8: Promoting Continuous Improvement  \n\n The role of auditors in driving continuous improvement \n Aligning audit outcomes with the organization’s strategic goals \nBest practices for maintaining ISO 45001 certification \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/iso-450012018-auditor-training-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
END:VCALENDAR