UOA Academy

Managing Team Dynamics to Boost Performance
2025-06-11 - 2025-06-12
Objectives
The “Managing Team Dynamics to Boost Performance” course aims to equip participants with essential skills for optimizing team dynamics to enhance overall performance. The primary objectives include providing insights into effective team management strategies,
fostering positive team cultures, and developing leadership skills for navigating team dynamics successfully.
Target Audience
This course is designed for executives, managers, and supervisors seeking to improve their ability to manage and enhance team dynamics. It is suitable for professionals across various industries interested in cultivating high-performing teams, improving collaboration, and
boosting overall team effectiveness.
Learning Outcomes

Gain a deep understanding of team dynamics and their performance impact.
Develop skills in building cohesive and motivated teams.
Acquire conflict resolution skills for improved team dynamics.
Leverage diversity as a catalyst for innovation within the team.
Implement strategies to boost overall team performance.
Improve communication effectiveness within the team.
Foster a positive and productive team environment.

Course Outlines:
Day 1:
Module 1: Understanding Team Dynamics

Overview of team dynamics and their impact on performance
Factors influencing team behavior and collaboration
Importance of effective team management strategies

Module 2: Building Cohesive and Motivated Teams

Strategies for building a cohesive team culture
Motivational techniques for team members
Recognizing and addressing demotivators within the team

Module 3: Conflict Resolution in Team Dynamics

Identifying sources of conflict within teams
Developing conflict resolution skills
Strategies for creating a positive conflict resolution environment

Module 4: Leveraging Diversity for Innovation

Understanding the role of diversity in team dynamics
Fostering an inclusive team culture
Utilizing diversity as a catalyst for innovation

Module 5: Strategies for Boosting Team Performance

Implementing performance improvement plans
Setting clear expectations and goals for teams
Monitoring and evaluating team performance metrics

Day 2:
Module 6: Improving Communication Within Teams

Importance of effective communication in team dynamics
Strategies for enhancing team communication
Addressing communication challenges within teams

Module 7: Fostering a Positive Team Environment

Creating a positive and supportive team culture
Strategies for promoting collaboration and camaraderie
Recognizing and addressing factors that impact team morale

Module 8: Leadership Skills for Navigating Team Dynamics

Developing leadership skills in team management
Strategies for leading teams through challenges
Inspiring and motivating teams towards common goals

Module 9: Action Planning and Implementation

Creating personalized action plans for enhancing team dynamics
Strategies for implementing learned skills in the workplace
Monitoring and adapting team management approaches for continuous improvement

PRICING:

RM 1,500.00 Per Person (HRD Corp Claimable Course) + 6% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Emotional Intelligence: Embracing Emotions to be at Your Natural Best
2025-06-17 - 2025-06-18
Objectives
The objective of this training course is to enhance participants’ emotional intelligence by helping them understand and leverage their emotional strengths to achieve personal and professional growth. The course focuses on developing self-awareness, self-regulation, and
interpersonal skills to empower individuals to manage their emotions effectively, improve their relationships, and maximize their potential. Participants will learn strategies for harnessing emotional intelligence to boost resilience, enhance decision-making, and create
a positive impact in both their personal lives and workplace environments.
Target Audience
This training course is designed for individuals at all levels who are seeking to improve their emotional intelligence to enhance personal and professional effectiveness. It is particularly beneficial for professionals looking to develop greater self-awareness, better manage their
emotions, and improve their interpersonal relationships. The course is ideal for those in leadership roles, team members, and anyone interested in maximizing their potential and fostering a more positive and productive work environment.
Learning Outcomes

Enhanced Self-Awareness: Improved ability to recognize and understand personal emotions and their impact on behavior and decision-making.
Advanced Self-Regulation: Mastery of techniques for managing and controlling emotional responses to handle stress and maintain composure effectively.
Strengthened Interpersonal Skills: Enhanced ability to communicate empathetically, build stronger relationships, and navigate social interactions with
greater ease.
Increased Resilience: Development of strategies to bounce back from setbacks and manage challenges with a positive and proactive mindset.
Improved Decision-Making: Greater capacity to make informed and balanced decisions by integrating emotional insights with rational analysis.
Maximized Personal and Professional Potential: Leveraging emotional intelligence to boost overall performance, achieve personal goals, and foster a more productive and harmonious work environment.

Course Outlines:

Day 1: Foundations and Leadership in Service Culture
Module 1: Understanding Service Culture

Defining Service Excellence: Explore the key components of a service-oriented culture and what distinguishes exceptional service
Impact on Organizational Success: Understand how a strong service culture contributes to customer satisfaction, loyalty, and business growth.

Module 2: Leading by Example

Modeling Exceptional Service: Techniques for demonstrating high standards of customer service and setting a positive example for your team.
Developing Leadership Skills: Strategies for inspiring and motivating employees to deliver superior service and uphold service standards.

Module 3: Creating and Communicating Service Standards

Establishing Clear Standards: Methods for defining and implementing service expectations that align with organizational goals
Effective Communication: Skills for communicating service standards and expectations clearly to your team to ensure alignment and consistency.

Module 4: Coaching and Mentoring for Service Excellence

Building Skills through Coaching: Techniques for providing effective feedback and coaching to improve team performance.
Mentoring for Growth: Strategies for mentoring team members to develop their customer service skills and advance their careers.

Day 2: Implementing Strategies and Fostering a Positive Culture
Module 5: Implementing Service Strategies

Developing Action Plans: Create actionable plans to implement service strategies that enhance customer satisfaction and service delivery.
Monitoring and Adjusting: Techniques for tracking the effectiveness of service strategies and making necessary adjustments for continuous improvement.

Module 6: Driving Continuous Improvement

Performance Evaluation: Tools for assessing service performance and identifying areas for improvement.
Actionable Feedback: How to gather and use customer and employee feedback to refine service practices and drive improvements.

Module 7: Fostering a Service-Oriented Culture

Building a Positive Environment: Strategies for creating and maintaining a work environment that supports and encourages exceptional service.
Engagement and Recognition: Techniques for recognizing and rewarding team members who exemplify outstanding service, reinforcing a culture of excellence.

Module 8: Personal Action Plans and Implementation

Developing Individual Action Plans: Craft personalized plans for applying the learned concepts to your specific team and organizational context.
Role-Playing and Scenario Practice: Engage in role-playing exercises to practice implementing service strategies and resolving service-related challenges.

PRICING:

Contact us for pricing information

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

ISO 14001 – Awareness Training – Environmental Management Systems
2025-06-19
Objectives
The ISO 14001 – Awareness Training – Environmental Management Systems aims to provide participants with a foundational understanding of ISO 14001 and Environmental Management Systems (EMS). The primary objectives include familiarizing participants with the key principles, requirements, and benefits of ISO 14001. The training seeks to instill awareness of environmental management practices to facilitate compliance and contribute to sustainable business operations.
Target Audience
This training is designed for any level of professionals, executive, senior manager across various industries who seek a fundamental understanding of ISO 14001 and Environmental Management Systems. It is suitable for individuals involved in environmental stewardship, compliance, and those aspiring to enhance their knowledge of internationally recognized environmental standards.
Learning Outcomes

Develop foundational knowledge of ISO 14001 and Environmental Management Systems.
Gain understanding of core principles, requirements, and benefits of ISO 14001.
Contribute to the implementation and maintenance of effective environmental management practices.
Empower participants to integrate environmentally sustainable practices.
Enhance compliance and support the overall commitment to environmental responsibility within organizations.

Course Outlines:
Day 1:
Module 1: Introduction to ISO 14001 and Environmental Management Systems (EMS)

Overview of ISO 14001 and its significance in environmental management
Understanding the fundamental principles, requirements, and benefits of EMS

Module 2: Key Principles of ISO 14001

In-depth exploration of the core principles underpinning ISO 14001
Discussion on how these principles contribute to effective environmental management

Module 3: Requirements and Compliance

Comprehensive understanding of the key requirements outlined in ISO 14001
Strategies for ensuring compliance with international environmental standards

Module 4: Environmental Stewardship and Sustainable Practices

Examining the role of environmental stewardship in organizational practices
Empowering participants to integrate environmentally sustainable practices into daily
operations

Module 5: Implementation and Maintenance

Practical guidance on implementing and maintaining effective environmental management practices
Best practices for continuous improvement in environmental performance

Module 6: Role of Professionals in Environmental Responsibility

Understanding the role of professionals, executives, and senior managers in environmental responsibility
Strategies for fostering a culture of environmental awareness within organizations

PRICING:

RM 1,000.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Hazard Identification, Risk Assessment and Risk Control (HIRARC) Training Course
2025-07-09 00:00 - 2025-07-10 23:59 (Asia/Kuala_Lumpur)
ObjectivesThe Hazard Identification, Risk Assessment, and Risk Control (HIRARC) Training Course is designed to equip participants with the essential knowledge and skills to systematically identify, assess, and control hazards in the workplace. The course is designed to instill acomprehensive understanding of HIRARC principles, fostering a proactive safety culture within organizations.
Target AudienceThis training course is tailored for individuals across various industries, including but not limited to safety officers, supervisors, managers, and middle management that are involved in health and safety responsibilities. It caters to professionals seeking to enhance theirproficiency in hazard identification, risk assessment, and risk control, ultimately contributing to a safer working environment.
Learning Outcomes● Thorough understanding of HIRARC methodology.● Proficiency in identifying workplace hazards and conducting risk assessments.● Implementation of practical risk control measures.● Development of clear safety communication skills.● Active contribution to robust safety management systems.● Empowerment to minimize risks and foster a safer work environment.
Course Outlines:Day 1:
Module 1: Introduction to HIRARC Principles● Overview and importance of Hazard Identification, Risk Assessment, and RiskControl.● Principles of fostering a proactive safety culture.
Module 2: HIRARC Methodology● In-depth exploration and practical application exercises.● Case studies illustrating successful HIRARC implementation.
Module 3: Target Audience and Industry Application● Identification of target audience and customization for diverse industries.● Practical scenarios and discussions for industry-specific application.
Module 4: Proficiency in Hazard Identification and Risk Assessment● Techniques for identifying workplace hazards.● Step-by-step guide to conducting effective risk assessments.
Day 2:
Module 5: Practical Risk Control Measures● Implementation strategies and real-world simulations.● Showcasing successful risk control practices through case studies.
Module 6: Safety Communication Skills● Importance of clear safety communication.● Developing effective communication strategies.
Module 7: Contribution to Safety Management Systems● Active contribution to robust safety management systems.● Integration of HIRARC principles into organizational safety frameworks.
Module 8: Empowerment for a Safer Work Environment● Strategies for minimizing risks in the workplace.● Fostering a culture of safety empowerment.

PRICING:
RM 1,500.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Supervisory Development Skills
2025-07-09 - 2025-07-10
ObjectivesThe Supervisory Development Skills course is designed to equip participants with the essential knowledge and skills to excel in their roles as supervisors. Through a combination of theoretical concepts, practical exercises, and case studies, participants will develop thenecessary competencies to effectively lead teams, manage performance, communicate effectively, and handle common supervisory challenges.
Target AudienceSupervisors who would like to develop highly effective supervisory skills in order to professionally and successfully manage their teams.
Learning OutcomesBy the end of the course, participants will be able to:● Define the supervisor’s three roles and his/her related competencies for optimal performance● Apply the essential supervisory functions that are key for the success of the team● Use powerful communication skills in order to maintain trust and boost cooperation● Implement effective coaching/mentoring techniques to help the team progress and grow● Apply effective time management techniques to increase the productivity of the team
Course Outline
MODULE 1: GAIN THE MINDSETUnderstand & Explore● Their role as a Supervisor● Difference between management and leadership● How to balance both sets of skills?● Your Journey: – From a team member to a team leader● Competencies of a supervisor● Understand the tools for practical leadership skills to apply to work situations and challenges
MODULE 2: MANAGING PEOPLE● Managing the expectations● Managing team members● Managing peers● Managing your managers
MODULE 3: TIME – MANAGEMENT● How to manage time?● Prioritizing the To-Do List● Delegating work
MODULE 4: COMMUNICATION● Evaluate self in communication abilities● Develop communication- oral and written● Evaluate your natural Listening skills● Acquire active listening skills● Asking effective questions● Understand how to communicate during meetings● Being assertive
MODULE 5: RECOGNISING THE ACHIEVEMENTSUnderstand● the relevance of recognizing the team members for their effort● strategies for recognizing the team members
MODULE 6: TEAMWORK● Understand team dynamics● 5-step model of team-development● Characteristics of a highly effective team● Examine how to enhance the value and effectiveness of your team● Identify opportunities for improving self and the team● Create action- plan for applying the concepts and skills
MODULE 7: DELEGATION & ACCOUNTABILITY● Importance of delegation and accountability● Assess your current delegation and accountability strengths and areas for improvement● Learn how to effectively communicate a delegated assignment to team members and follow through with them for accountability
MODULE 8: BUILDING TRUST● Importance of trust to build productive relationships and achieving business results● Identify the behaviours and actions that make and break trust● How to rebuild lost or damaged trust?● Create action plans and strategies for sustainability
MODULE 9: CONFLICT MANAGEMENT● Develop awareness about your approach to managing differences at the workplace● Explore root cause of differences and conflict● Understand the distinctive approaches to managing differences and conflict
MODULE 10: STRESS MANAGEMENT● Identify situations and factors which lead to stress● Understand how to handle high-pressure situations● Explore possible outcomes when stress management techniques are employed
PRICING:

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Boost your Productivity with Artificial Intelligence – AI
2025-07-23 - 2025-07-24
ObjectivesThis 2-day training program is designed to equip participants with the knowledge and skills to leverage Artificial Intelligence (AI) tools specifically aimed at enhancing time management and productivity. Through practical workshops, hands-on exercises, and interactive discussions, participants will explore AI-driven solutions tailored to optimize time allocation, streamline workflows, and prioritize tasks efficiently. The training will focus on practical strategies for integrating AI technologies into daily routines to maximize productivity and achieve better time management outcomes.
Target AudienceThis training is suitable for professionals, entrepreneurs, and individuals seeking to enhance their time management skills using AI technologies. It is ideal for anyone who wants to learn how to leverage AI tools and techniques to prioritize tasks effectively, automate repetitive processes, and optimize time allocation in both personal and professional contexts.
Learning Outcomes• Understand the role of Artificial Intelligence (AI) in time management and productivity enhancement.• Identify and evaluate AI-powered tools and technologies designed to optimize time allocation and streamline workflows.• Develop practical skills in using AI-driven solutions for task prioritization, scheduling, and time tracking.• Implement effective strategies for integrating AI into daily routines to improve time management practices and boost productivity.• Cultivate a mindset for continuous learning and exploration of AI-driven productivity solutions to optimize time management in the long term
Course Outlines:
Day 1
Session 1: Introduction to AI for Time Management• Overview of Artificial Intelligence (AI) and its relevance in time management.• Understanding the intersection of AI technologies and productivity enhancement.• Exploring common challenges in time management and how AI can address them.
Session 2: Prioritizing Tasks with AI• Strategies for using AI-powered tools to prioritize tasks effectively.• Hands-on exercises in categorizing tasks based on urgency and importance.• Leveraging AI algorithms for personalized task prioritization.
Session 3: Automating Repetitive Tasks with AI• Introduction to AI-driven automation tools and techniques.• Demonstrations of automating repetitive tasks using AI algorithms.• Benefits and considerations of task automation in time management.
Session 4: AI-Powered Scheduling and Time Tracking• Exploring AI-enabled scheduling applications and time tracking tools.• Hands-on exercises in using AI for scheduling meetings and appointments.• Leveraging AI insights for optimizing time allocation and identifying productivitypatterns.
Day 2:
Session 5: Maximizing Efficiency with AI-Driven Personal Assistants • Overview of AI-powered personal assistant applications and productivity tools.• Hands-on exploration of virtual assistants for task management and reminders.• Tips and techniques for maximizing efficiency with AI-driven personal assistants.
Session 6: Enhancing Focus and Concentration with AI• Strategies for using AI technologies to minimize distractions and maintain focus.• Exploring AI-driven tools for blocking distractions and managing digital clutter.• Practical exercises in creating an AI-enhanced productivity environment.
Session 7: Integrating AI into Daily Routines• Developing personalized routines and workflows with AI-driven productivity solutions.• Tips for seamlessly integrating AI tools into daily schedules and habits.• Case studies and success stories of individuals leveraging AI for better timemanagement.
Session 8: Action Planning and Implementation• Developing actionable plans for integrating AI-driven time management strategies intoparticipants’ daily routines.• Peer feedback and collaboration on implementation strategies and best practices.• Closing remarks and resources for continued learning and exploration of AI-driven timemanagement solutions.

PRICING:
RM 1,500.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Basic Fire Fighting & ERP Training (with Fire Drill Exercise & Safety Awareness)
2025-08-12 - 2025-08-13
Objectives

The objectives of the “Basic Fire Fighting & ERP Training” program, which includes a Fire Drill Exercise and Safety Awareness, are to provide participants with essential knowledge and skills to respond effectively in the event of a fire emergency. The program aims tofamiliarize participants with basic fire-fighting techniques, Emergency Response Procedures (ERPs), and to instill a heightened safety awareness mindset. Additionally, the incorporation of a Fire Drill Exercise enhances practical application and ensures participants arewell-prepared for real-life emergency scenarios.
Target AudienceThis training is designed for individuals across various industries and workplaces, including office environments, manufacturing facilities, and public spaces. It caters to employees, supervisors, safety officers, and anyone interested in acquiring fundamental fire-fightingskills and understanding Emergency Response Procedures. The program is suitable for those looking to enhance their safety awareness and contribute to a secure work environment.
Learning Outcomes● Attainment of essential skills in basic fire-fighting techniques, encompassing the proper use of fire extinguishers and efficient evacuation procedures.● Development of a safety awareness mindset among participants.● The Fire Drill Exercise serves as a practical reinforcement, allowing participants to apply theoretical knowledge, enhancing their proficiency in real-life emergency scenarios.● Empowerment of participants to actively contribute to workplace safety by identifying potential hazards and adhering to established safety protocols.
Course Outlines:Day 1:
Module 1: Introduction to Fire Safety and Emergency Response● Understanding the Importance of Fire Safety● Overview of Emergency Response Procedures (ERPs)● Introduction to Safety Awareness MindsetModule 2: Basic Fire-Fighting Techniques● Proper Use of Fire Extinguishers● Efficient Evacuation Procedures● Practical Application and Hands-on TrainingModule 3: Emergency Response Procedures (ERPs)● In-Depth Exploration of Workplace-Specific ERPs● Coordinated Response in Fire Emergencies● Integration of ERPs into Daily Safety PracticesModule 4: Safety Awareness Mindset Development● Identifying Potential Hazards in the Workplace● Cultivating a Proactive Safety Awareness Mindset● Contribution to a Secure Work Environment
Day 2:Module 5: Fire Drill Exercise● Simulated Emergency Scenario Participation● Practical Application of Fire-Fighting Techniques● Evaluation and Feedback for Continuous ImprovementModule 6: Practical Reinforcement of Knowledge● Application of Theoretical Knowledge in Real-Life Scenarios● Enhancing Proficiency in Emergency Response● Continuous Improvement StrategiesModule 7:Active Contribution to Workplace Safety● Empowerment to Identify and Address Potential Hazards● Adherence to Established Safety Protocols● Collective Responsibility for a Secure Work EnvironmentPRICING:RM 1,500.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

LEVEL 2: Microsoft Excel (Intermediate)
2025-08-12 - 2025-08-13
ObjectivesThe Level 2: Microsoft Excel (Intermediate) program aims to provide participants with an in-depth understanding of intermediate Excel functionalities. The primary objectives include advancing participants’ proficiency in data analysis, enhancing spreadsheet managementskills, and introducing them to more complex features of Microsoft Excel. Emphasis is placed on practical application, enabling participants to use Excel as a powerful tool for data manipulation, analysis, and visualization in professional settings.
Target AudienceThis training is designed for individuals with a basic understanding of Microsoft Excel or those who have completed a beginner-level course. It caters to professionals, analysts, senior managers, and anyone looking to elevate their Excel skills to an intermediate level.The program is suitable for participants at various career stages, providing valuable insights and hands-on experience to enhance their spreadsheet capabilities.
Learning Outcomes● Acquire advanced skills in data organization, analysis, and visualization.● Learn to manage larger datasets and create dynamic reports.● Utilize Excel’s powerful features for enhanced productivity.● Empower participants to leverage Excel as a strategic tool for decision-making and data-driven insights in professional roles.
Course Outlines:Day 1:
Module 1: Introduction to Excel 2016 Interface● Starting Excel● The Excel Interface● Changing Excel’s View● Working with Existing WorkbookModule 2: Working with Microsoft Excel 2016● Creating Workbooks● Saving Workbooks● Input Basic Data● Using Data Types● Cutting, Copying and Pasting Data● Editing Workbook’s PropertiesModule 3: Using Basic Formulas● Building Basic Formulas● Using Cell References● Using Cell RangesModule 4: Formatting Cells and Ranges● Inserting and Deleting Cells● Manually Formatting Cell Contents● Using Format Painter● Paste Special Options● Formatting Cells with Styles● Hyperlink Data
Day 2:Module 5: Formatting Worksheets● Working with Rows and Columns● Using Themes● Modifying Worksheet’s Appearance● Inserting Headers and FootersModule 6: Adding Pictures and Shapes to a Worksheet● Inserting Pictures● Adding Shapes and WordArt● Deleting, Copying and Moving Graphics● Formatting Graphics● Using SmartArt Graphics
Module 7: Printing Worksheets● Preparing a Document for Printing● Printing with Backstage
PRICING:RM 1,500.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Building Today's Leaders of Tomorrow World
2025-08-19 - 2025-08-20
Objectives“The Future Leadership: Building Today’s Leaders of Tomorrow World” is a comprehensive course designed to equip participants with the knowledge, skills, and mindset required to lead effectively in an ever-evolving business landscape. The course focuses on developingthe leadership capabilities needed to navigate complex challenges, foster innovation, and inspire high-performing teams. Through interactive discussions, case studies, and practical exercises, participants will explore emerging trends, explore transformative leadershipmodels, and acquire strategies to develop themselves and others as leaders.
Target Audience“The Future Leadership: Building Today’s Leaders of Tomorrow World” course is designed for current and aspiring leaders, including managers, supervisors, team leaders, department heads, project managers, HR professionals, entrepreneurs, and individuals in leadershippositions who want to develop the skills and mindset necessary to navigate the changing business landscape and effectively lead teams and organizations in the future.Learning Outcomes● Understand the key trends shaping the future of work and leadership and their implications for leadership roles.● Develop adaptive leadership skills to navigate uncertainty, complexity, and change.● Define and communicate a compelling vision and purpose to inspire and engage others.● Foster a culture of diversity, inclusion, and belonging to leverage diverse perspectives and drive innovation.
Course Outlines:Day 1:Module 1: Introduction to Future Leadership● Understanding the evolving nature of leadership in the modern world● Exploring current and future trends shaping the leadership landscape.● Identifying the skills and qualities needed for effective leadership in the future.
Module 2: Leadership in a Digital Age● Embracing technology and digital transformation as drivers of change● Harnessing the power of data and analytics for informed decision-making.● Developing digital leadership skills to navigate the digital landscape.
Module 3: Leading with Emotional Intelligence● Understanding the importance of emotional intelligence in leadership.● Developing self-awareness, self-regulation, empathy, and social skills.● Applying emotional intelligence to build strong relationships and lead with authenticity.
Module 4: Agile Leadership and Change Management● Embracing agility as a leadership mindset in a rapidly changing environment.● Applying agile principles to drive innovation, adaptability, and resilience.● Managing change effectively and leading teams through organizational transitions.
Day 2:Module 5: Cross-Cultural Leadership and Global Mindset● Embracing cultural diversity and managing cross-cultural teams.● Developing a global mindset and understanding global business dynamics.● Effectively leading and collaborating in a multicultural environment.Module 6: Strategic Thinking and Decision-Making● Developing strategic thinking skills to drive organizational success.● Applying critical thinking and problem-solving techniques to make informed decisions.● Balancing short-term objectives with long-term vision and goals.
Module 7: Leadership Communication and Influence:● Mastering effective communication skills for leadership.● Building persuasive communication strategies to influence stakeholders.● Adapting communication styles to connect with diverse audiences.
Module 8: Leading Through Disruption and Uncertainty● Developing resilience and adaptability as a leader.● Leading with agility during times of crisis and uncertainty.● Inspiring and motivating teams in challenging situations.
PRICING:RM 1,800.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Managing Expectation & Stress Management (2 Days)
2025-08-19 - 2025-08-20
ObjectivesThe “Managing Expectations & Stress Management” course is designed to equip participants with the skills to effectively manage expectations and navigate stress in both professional and personal contexts. The primary objectives include providing insights intoexpectation management strategies, offering practical stress management techniques, and fostering resilience in challenging situations.
Target AudienceThis course is tailored for executives, senior managers, and individuals in leadership roles who aim to enhance their ability to manage expectations and stress effectively. It is suitable for anyone seeking practical tools and strategies to navigate high-pressure situations,improve performance, and foster a positive work-life balance.
Learning Outcomes● Communicate expectations clearly to minimize conflicts.● Learn practical and effective stress management techniques.● Foster resilience in facing challenging situations.● Develop skills to navigate challenging situations with composure.● Gain a deep understanding of effective management contributing to overall well-being.
Course Outlines:Day 1:Module 1: Introduction to Expectation Management● Overview of the course objectives.● Importance of effective expectation management in professional and personal contexts.
Module 2: Strategies for Clear Communication of Expectations● Techniques for communicating expectations clearly.● Minimizing conflicts through effective communication.
Module 3: Practical Stress Management Techniques● Introduction to stress management principles.● Learning and applying practical techniques for stress reduction.
Module 4: Building Resilience● Understanding resilience in the face of challenges.● Strategies for fostering resilience in both professional and personal aspects.Day 2:Module 5: Navigating Challenging Situations with Composure● Developing skills to navigate high-pressure situations.● Maintaining composure and effectiveness in challenging environments.Module 6: Work-Life Balance● Importance of work-life balance.● Strategies for achieving and maintaining a positive work-life balance.Module 7: Overall Well-being and Professional Success● Connecting effective expectation management and stress reduction to overall well-being.● Building skills for professional success through effective stress and expectation management.Module 8: Group Activities and Discussions● Engaging in group activities to reinforce learning.● Discussions on challenges and solutions in managing expectations and stress.
PRICING:RM 1,800.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Time Management for Boosting Productivity (1 day)
2025-08-21
ObjectivesTime Management for Boosting Productivity course is a one-day training program designed to help individuals improve their time management skills and increase productivity. Participants will learn practical techniques and strategies to effectively manage their time, set priorities, and optimize their workflow. The course covers various topics, including prioritization, planning and scheduling, managing email and communication, stress management, and work-life balance.
Target AudienceThis course is suitable for professionals at all levels who want to enhance their time management skills and boost their productivity. It is beneficial for individuals in any industry or role, including managers, team leaders, entrepreneurs, and employees seeking to improvetheir efficiency and effectiveness in their work.
Learning Outcomes● Set clear priorities and align tasks with organizational goals.● Apply time optimization techniques to eliminate time-wasting activities and manage interruptions effectively.● Develop effective planning and scheduling strategies to maximize productivity and meet deadlines.● Manage email and communication efficiently, reducing inbox overload and interruptions.● Cultivate effective work habits, including organization, focus, and concentration techniques.
Course Outline
Module 1: Introduction to Time Management● Understanding the importance of effective time management● Identifying common time management challenges● The link between time management and productivity
Module 2: Setting Priorities● Defining goals and objectives● Identifying high-value tasks and activities● Applying the Eisenhower Matrix for prioritization● Aligning priorities with organizational objectives
Module 3: Time Optimization Techniques● Overcoming procrastination and eliminating time wasters● Strategies for managing interruptions and distractions● Creating a structured schedule● Allocating time for important and urgent tasks
Module 4: Effective Work Habits & Continuous Improvement● Adopting proactive approaches to task management● Building focus and concentration techniques for better time utilization● Reflecting on time management practices and identifying areas for improvement● Creating an action plan for implementing learned techniques
PRICING:

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Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Event Contingency Management
2025-08-21
ObjectivesTo equip frontline staff with the skills and knowledge to effectively manage and respond to unexpected situations during events, ensuring guest expectations are met even with last-minute requests or unforeseen circumstances, while maintaining the highest level ofservice.
Target AudienceThe target audience for this Event Contingency Management Training includes frontline staff of the UOA Hospitality group, such as:● Front desks staff● Concierge staff● Housekeeping staff● Food and beverage servers● Bartenders / Baristas● Frontline securityEssentially, anyone who may need to respond to unexpected situations during events would benefit from this training.
Learning Outcomes● Understand contingency planning: To familiarize participants with the principles and importance of contingency planning for events.● Identify potential event disruptions: To train participants to recognize and assess potential disruptions and unexpected situations.● Develop response strategies: To equip participants with strategies to effectively respond to various types of event-related issues.● Enhance communication during events: To improve participants’ ability to communicate clearly and effectively during unexpected situations.● Implement quick problem-solving techniques: To teach participants how to quickly and efficiently solve problems to meet guest expectations.● Maintain high service standards: To ensure participants can maintain excellent service delivery even under pressure.
Course OutlineDay 1Module 1: Introduction to Event Contingency Management● Definition and importance of contingency management in events● Types of unexpected situations (last-minute requests, technical issues, guest complaints, etc.)● The role of frontline staff in managing event disruptions
Module 2: Risk Assessment and Planning● Identifying potential disruptions and challenges● Conducting risk assessments for events● Developing contingency plans for various scenarios● The importance of flexibility and adaptabilityModule 3: Response Strategies for Event Disruptions● Effective communication during unexpected situations● Coordinating with team members and other departments● Handling guest inquiries and concerns promptly● Managing stress and maintaining composure under pressureModule 4: Quick Problem-Solving and Maintaining Service Standards● Quick problem-solving techniques● Ensuring guest satisfaction despite disruptions● Maintaining high service standards● Using available resources efficientlyTraining Methodology● Lectures and presentations● Role-playing exercises● Group discussions● Case studies● Q&A sessions
Evaluation● Pre- and post-training assessments● Participant feedback forms● Trainer observation and evaluation
Note:● The training can be customized to address specific needs and challenges of the UOA Hospitality group.● Hands-on exercises and simulations can be incorporated to enhance practical skills.● Continuous feedback and coaching can be provided to reinforce learning and improve performance.
By the end of this training, participants will be equipped with the necessary skills to effectively manage and respond to unexpected situations during events, ensuring guest satisfaction and maintaining high service standards.
PRICING:RM 1,000.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

ISO 45001 Occupational Health and Safety (OH&S)
2025-09-10 - 2025-09-11
Objective:The ISO 45001 Occupational Health and Safety training is designed to establish and maintain practices that prioritize the health and safety of employees and other stakeholders. The brief objectives of ISO 45001 include the establishment of a systematic approach to OH&S management, identification and mitigation of risks, compliance with applicable legal and regulatory requirements, and continuous improvement of OH&S performance.Target Audience:The target audience for ISO 45001 includes employees at all levels, middle management, executives and individual seeking to enhance their commitment to employee well-being and safety. This standard is particularly relevant to companies that recognize the importance ofproviding a safe and healthy work environment, reducing workplace accidents, and minimizing occupational health risks.Learning Outcome:1. Gain a comprehensive understanding of OH&S management systems principles and requirements.2. Identify and assess occupational health and safety risks, establish effective controls, and ensure legal compliance.3. Develop skills to implement and maintain a customized and robust OH&S management system.4. Empower individuals and organizations to continuously improve OH&S performance through monitoring, evaluation, and preventive/corrective measures.5. Foster a safety culture, protect employees, and contribute to the overall well-being of the workforce.
Course Outlines:
Day 1:Module 1: Introduction to ISO 45001● Overview of Occupational Health and Safety (OH&S) management systems● Importance of prioritizing employee and stakeholder health and safetyModule 2: Objectives of ISO 45001 Training● Establishing a systematic approach to OH&S management● Identification and mitigation of occupational health and safety risks● Ensuring compliance with legal and regulatory requirements● Continuous improvement of OH&S performanceModule 3: Principles and Requirements of OH&S Management Systems● Understanding the principles behind ISO 45001● Key requirements for implementation and documentation● Leadership and responsibility for effective system managementModule 4: Risk Identification and Mitigation● Techniques for identifying hazards and assessing OH&S risks● Developing and applying effective control measures● Case studies and practical approaches to risk mitigationDay 2:Module 5: Legal Compliance● Overview of applicable OSH laws and regulatory obligations● Ensuring ongoing legal compliance in the workplace● Consequences of non-compliance and risk to business operationsModule 6: Implementation Skills● Skills and strategies to implement ISO 45001 effectively● Tailoring the management system to suit organizational needs and industry context● Training, internal communication, and employee involvementModule 7: Continuous Improvement● Monitoring and evaluating OH&S metrics and KPIs● Conducting internal audits and incident reporting● Implementing corrective and preventive actions for system enhancementModule 8: Safety Culture and Well-being● Building a proactive safety culture through leadership and engagement● Initiatives to support employee well-being● High-impact activities to raise safety awareness across the organization
PRICING:RM 1,800.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,including cancellation of the workshop if warranted by circumstances beyond its control.

Handling Customer Complaints (2 Days)
2025-09-10 - 2025-09-11
Objective:
The objective of the Handling Customer Complaints training program is to provide participants with a comprehensive understanding of the skills and knowledge necessary to effectively handle customer complaints and improve customer satisfaction. In today’s highly competitive business environment, it is crucial for organizations to have a solid approach to managing customer complaints. Effective handling of customer complaints can help to prevent the loss of business, maintain customer loyalty, and even enhance the reputation of an organization. Target Audience
The target audience for the Handling Customer Complaints training program includes customer service representatives, front-line employees, managers, and anyone who interacts with customers in a business setting.
Learning Outcomes

Communicate effectively with customers using active listening techniques ● Identify root causes of customer complaints and use problem-solving, negotiation, and empathy to resolve them
Manage personal emotions and respond professionally in challenging situations ● Identify patterns and trends in customer complaints and make recommendations for service improvement.

Course Outlines:
Day 1:
Module 1: Introduction to Customer Complaints

The importance of effective complaint handling
Types of customer complaints
Understanding customer needs and expectations
The cost of poor complaint handling

Module 2: Active Listening Techniques

Importance of active listening in customer interactions
Practical strategies for attentive and empathetic listening
Enhancing communication through effective listening skills

Module 3: Effective Communication Skills

Verbal and nonverbal communication techniques
Active listening skills
Asking effective questions
Using empathy to build rapport

Module 4: Managing Emotions

Understanding and managing personal emotions
Strategies for staying calm and professional
Dealing with angry or upset customers
Avoiding escalation

Day 2:
Module 5: Time management

Prioritizing complaints
Setting realistic expectations with customers
Managing time effectively
Resolving complaints within an appropriate time frame

Module 6: Professional Response in Challenging Situations ● Strategies for maintaining professionalism in difficult scenarios ● De-escalation techniques for defusing tense customer interactions ● Case studies on effective responses to challenging complaints
Module 7: Complaint Resolution Techniques

Root cause analysis
Problem-solving techniques
Negotiation and conflict resolution
Using empathy to address emotional complaints

Module 8: Documentation and Follow-up

The importance of accurate documentation
Following up with customers
Identifying opportunities for improvement
Preventing future complaints

PRICING:
RM 1,800.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,including cancellation of the workshop if warranted by circumstances beyond its control.

Workplace Hazardous Materials Information (2 days)
2025-09-10 - 2025-09-11
Objectives
The Workplace Hazardous Materials Information course is designed to educate participants on the safe handling, storage, and communication of hazardous materials within the workplace. The objective is to ensure that participants acquire the necessary knowledge and skills to identify, assess, and manage hazardous materials effectively, promoting a safer working environment.
Target Audience
This program is specifically tailored for employees who handle or work in proximity to hazardous materials in the workplace. It includes workers from various sectors such as engineering, construction, and healthcare. The program aims to benefit individuals at all levels, from frontline workers to management, ensuring a comprehensive understanding of workplace hazardous materials information.
Learning Outcomes

Acquire skills to identify and assess potential hazards associated with materials in the workplace.
Implement proper handling and storage procedures to ensure safety in the workplace.
Empower participants to contribute to a safer work environment by effectively managing and communicating information about hazardous materials.
Ensure compliance with safety standards in the management of hazardous materials in the workplace.
Reduce the risk of incidents through informed handling and communication practices.

Course Outlines:
Day 1:
Module 1: Introduction to Hazardous Materials

Understanding the importance of safe handling, storage, and communication ● Overview of the course objectives and structure
Legal and ethical considerations in dealing with hazardous materials

Module 2: Identification and Assessment

Developing skills to identify potential hazards associated with workplace materials ● Methods for assessing and categorizing hazardous materials
Case studies and practical exercises for hands-on learning

Module 3: Handling and Storage Procedures

Implementing proper handling and storage procedures to ensure workplace safety ● Best practices for minimizing risks during material handling
Hands-on demonstrations and simulations

Module 4: Regulatory Requirements

Understanding regulatory requirements related to hazardous materials communication
Compliance with safety standards and legal obligations
Documentation and record-keeping practices

Day 2:
Module 5: Communication Strategies

Effective communication of information about hazardous materials ● Training on interpreting and utilizing safety data sheets
Developing clear and concise communication practices

Module 6: Empowering a Safer Work Environment

Empowering participants to contribute to a safer work environment ● Strategies for creating a safety-conscious workplace culture
Role-playing and group discussions on promoting safety awareness

Module 7: Incident Risk Reduction

Strategies for reducing the risk of incidents associated with hazardous materials ● Emergency response planning and protocols
Learning from past incidents for continuous improvement.

PRICING:RM 1,500.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,including cancellation of the workshop if warranted by circumstances beyond its control.

Drive in to the ChatGPT & AI Tools For Workplace (1 Days)
2025-09-18
Objective:
The objective of this training is to equip participants with practical knowledge and skills to ffectively utilize ChatGPT and AI tools in the workplace. This program will empower individuals to enhance productivity, streamline tasks, and improve decision-making byleveraging AI capabilities. Participants will learn ethical considerations, best practices, and creative applications to maximize the value of AI tools in their professional environment.
Target Audience:
This training is designed for professionals, team leaders, and organizations seeking to integrate ChatGPT and AI tools into their workflows. It is ideal for individuals looking to enhance productivity, automate routine tasks, and innovate in their roles by leveraging AIcapabilities effectively and ethically.
Learning Outcome:

Gain a practical understanding of ChatGPT and AI tools and their potentialapplications in the workplace.
Learn how to use AI for automating tasks, improving efficiency, and enhancingproductivity.
Develop skills to effectively communicate and collaborate with AI systems.
Understand ethical considerations and best practices for using AI responsibly in theworkplace.
Explore creative uses of AI tools for problem-solving, decision-making, andinnovation in various job roles.

Course Outlines:
Day 1:Module 1: Introduction to AI and ChatGPT in the Workplace● Understanding AI technologies and their impact on the workplace.● Exploring the capabilities and limitations of ChatGPT and AI tools.● Identifying key areas in the workplace where AI can be applied effectively.Module 2: Leveraging AI for Task Automation and Efficiency● Automating routine tasks such as data entry, scheduling, and email responses.● Streamlining workflows and enhancing team collaboration with AI tools.● Utilizing AI for content generation, reports, and summarization to save time.Module 3: Ethical Considerations and Best Practices in AI Usage● Understanding the ethical implications of using AI tools in the workplace.● Ensuring transparency, fairness, and privacy when using AI systems.● Implementing best practices for responsible and effective AI tool usage.Module 4: Innovative Applications of AI for Decision-Making and Problem-Solving● Using AI for data analysis, insights, and improving decision-making.● Leveraging AI tools for creative problem-solving and brainstorming.● Exploring case studies and real-world examples of successful AI integration in the workplace.
PRICING:RM 1,500.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,including cancellation of the workshop if warranted by circumstances beyond its control.

Essential Skills for Communication Success in a Corporate World (2 Days)
2025-10-08 - 2025-10-09
ObjectivesEffective communication skills are crucial for success in the corporate world. This two-day course aims to equip participants with essential communication techniques and strategies to excel in various workplace scenarios. From mastering verbal and non-verbal communicationto handling challenging conversations, participants will develop the skills necessary to build strong professional relationships and foster a positive and productive work environment.Target AudienceThis course is designed for professionals at various levels in the corporate world who want to enhance their communication skills. It is suitable for employees from different departments and roles, including managers, team leaders, project coordinators, customerservice representatives, and any other individuals seeking to improve their communication effectiveness in a corporate setting.
Learning Outcomes● Demonstrate improved verbal communication skills, including clear articulation, effective presentation techniques, and the use of positive language.● Display proficiency in active listening, enabling them to understand others better and respond appropriately.● Utilize non-verbal communication cues, such as body language and facial expressions, to enhance the impact of their messages and create a positive impression.● Handle challenging conversations and conflicts with composure and emotional intelligence, facilitating constructive outcomes
Course Outlines:Day 1:Module 1: Understanding the Importance of Effective Communication● The impact of communication on workplace relationships and productivity● Identifying communication challenges in the corporate setting● Building a personal communication improvement planModule 2: Verbal Communication Skills● Active listening techniques for better understanding and empathy● Articulating thoughts clearly and concisely● Developing strong speaking skills and effective presentation techniques● Using positive language and assertive communication
Module 3: Non-Verbal Communication and Body Language● Understanding the significance of non-verbal cues in communication● Interpreting body language accurately● Mastering facial expressions, gestures, and eye contact● Aligning verbal and non-verbal communication for impactful messages
Module 4: Written Communication Excellence● Crafting professional emails, memos, and reports● The art of effective business writing● Understanding tone and etiquette in written communication● Editing and proofreading techniques for error-free communication
Day 2:Module 5: Communicating with Different Personality Types● Recognizing diverse communication styles and preferences● Adapting communication for various personality types● Building rapport and trust with colleagues and clientsModule 6: Managing Challenging Conversations● Strategies for handling conflicts and difficult situations● Maintaining composure and emotional intelligence during tough discussions● Providing constructive feedback and receiving feedback gracefullyModule 7: Effective Communication in Teams and Meetings● Communicating ideas clearly in team settings● Active participation and engagement in meetings● Facilitating discussions and encouraging collaboration● Resolving conflicts and building consensus in group settings
Module 8: Building Professional Relationships through Communication● Networking and relationship-building strategies● Enhancing professional presence and credibility● Developing interpersonal communication skills
PRICING:RM 1,800.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,including cancellation of the workshop if warranted by circumstances beyond its control.

Web Design, UX/UI & Video Editing Course
2025-10-14 - 2025-10-15
Objectives
The “Web Designing & UX/UI Design + Video Editing” course aims to equip participants with a diverse skill set covering web design, user experience (UX/UI) design, and video editing. The primary objectives include providing hands-on training in web design principles, UX/UI design best practices, and video editing techniques. The course seeks to empower participants to create visually appealing websites, enhance user experiences, and produce engaging video content.
Target Audience
This course is tailored for aspiring web designers, executives designer, and individuals interested in acquiring skills in video editing. It is suitable for beginners looking to enter the fields of web and UX/UI design, as well as those wanting to enhance their video editing capabilities. The content caters to a broad audience, including students, creative professionals, and anyone seeking a comprehensive foundation in these creative disciplines.
Learning Outcomes

Acquire skills in designing visually appealing websites.
Implement effective UX/UI design principles.
Edit engaging video content proficiently.
Gain hands-on experience with industry-standard web design, UX/UI design, and video editing tools.
Foster creativity, critical thinking, and a practical understanding of the interconnected disciplines.
Apply acquired skills confidently in real-world projects and creative endeavors.

Course Outlines:
Day 1:
Module 1: Introduction to Web Design

Overview of web design principles
Understanding the importance of visual appeal and user experience

Module 2: UX/UI Design Best Practices

Introduction to UX/UI design concepts
Hands-on exercises in implementing effective design principles

Module 3: Video Editing Techniques

Basics of video editing software
Practical sessions on editing engaging video content

Module 4: Creating Visually Appealing Websites

Hands-on web design projects
Incorporating UX/UI design principles for enhanced user experiences

Day 2:
Module 5: Industry-Standard Tools

Proficiency in using web design, UX/UI design, and video editing tools ● Practical guidance on tool selection for different creative aspects

Module 6: Fostering Creativity and Critical Thinking

Strategies for fostering creativity in design and video editing
Encouraging critical thinking in problem-solving scenarios

Module 7: Application of Acquired Skills

Real-world projects to apply web design, UX/UI, and video editing skills ● Guidance on confidently integrating skills into professional and creative endeavors.

PRICING:RM 1,500.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,including cancellation of the workshop if warranted by circumstances beyond its control.

HIRARC Training Course
2025-10-14 - 2025-10-15
ObjectivesThe Hazard Identification, Risk Assessment, and Risk Control (HIRARC) Training Course is designed to equip participants with the essential knowledge and skills to systematically identify, assess, and control hazards in the workplace. The course is designed to instill acomprehensive understanding of HIRARC principles, fostering a proactive safety culture within organizations.
Target AudienceThis training course is tailored for individuals across various industries, including but not limited to safety officers, supervisors, managers, and middle management that are involved in health and safety responsibilities. It caters to professionals seeking to enhance theirproficiency in hazard identification, risk assessment, and risk control, ultimately contributing to a safer working environment.
Learning Outcomes● Thorough understanding of HIRARC methodology.● Proficiency in identifying workplace hazards and conducting risk assessments.● Implementation of practical risk control measures.● Development of clear safety communication skills.● Active contribution to robust safety management systems.● Empowerment to minimize risks and foster a safer work environment.
Course Outlines:Day 1:
Module 1: Introduction to HIRARC Principles● Overview and importance of Hazard Identification, Risk Assessment, and Risk Control.● Principles of fostering a proactive safety culture.Module 2: HIRARC Methodology● In-depth exploration and practical application exercises.● Case studies illustrating successful HIRARC implementation.Module 3: Target Audience and Industry Application● Identification of target audience and customization for diverse industries.● Practical scenarios and discussions for industry-specific application.Module 4: Proficiency in Hazard Identification and Risk Assessment● Techniques for identifying workplace hazards.● Step-by-step guide to conducting effective risk assessments.
Day 2:Module 5: Practical Risk Control Measures● Implementation strategies and real-world simulations.● Showcasing successful risk control practices through case studies.Module 6: Safety Communication Skills● Importance of clear safety communication.● Developing effective communication strategies.
Module 7: Contribution to Safety Management Systems● Active contribution to robust safety management systems.● Integration of HIRARC principles into organizational safety frameworks.Module 8: Empowerment for a Safer Work Environment● Strategies for minimizing risks in the workplace.● Fostering a culture of safety empowerment.
PRICING:RM 1,500.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,including cancellation of the workshop if warranted by circumstances beyond its control.

HVAC System Controls Training
2025-10-28 - 2025-10-29
Heating, Ventilating, and Air-Conditioning (HVAC) System Controls:
Level 2 – Technical Understanding and Standard Procedures of Preventive Maintenance (2 Days)
ObjectivesThis “HVAC System Controls: Level 2” course equips participants with advanced knowledge and skills necessary for effective HVAC system maintenance and optimization. Key objectives include deepening understanding of HVAC system components, controls, andoperations; mastering advanced troubleshooting and diagnostic techniques; developing proficiency in preventive maintenance procedures; enhancing analytical and problem-solving skills for complex system issues; ensuring compliance with safety regulations and industry standards; improving system efficiency, reliability, and energy performance; and ultimately enhancing professional development and career advancement within the HVAC field.
Target AudienceThis course is specifically designed for experienced HVAC professionals seeking to enhance their expertise in system controls and preventive maintenance. The ideal participants include experienced HVAC technicians, engineers, and maintenance personnel who possess a foundational understanding of HVAC systems and are eager to expand their knowledge and skills.
Learning Outcomes● Analyze and interpret complex HVAC system schematics and control diagrams.● Diagnose and troubleshoot malfunctions in various types of HVAC control systems.● Utilize diagnostic tools and equipment to identify and resolve system issues.● Apply industry best practices and safety procedures to all maintenance activities.● Optimize system performance and energy efficiency through effective maintenance strategies.● Communicate technical information effectively and collaborate effectively with other team members.
Course Outlines:Day 1:Module 1: Introduction to Advanced HVAC Controls● Overview of advanced control systems (e.g., Direct Digital Controls (DDC), Building Management Systems (BMS))● Importance of control systems in modern HVAC systems● Benefits of advanced control strategies (e.g., energy efficiency, improved comfort)Module 2: Advanced Control System Components● In-depth exploration of DDC components (controllers, sensors, actuators)● Building Management System architecture and communication protocols● Understanding control signals and data transmissionModule 3: Control Loop Analysis and Tuning● Principles of control loops (feedback, feedforward)● Control loop tuning methods (PID control)● Identifying and addressing control loop instabilityModule 4: Electrical Systems and Safety● Electrical safety protocols and procedures● Electrical wiring diagrams and troubleshooting techniques● Motor controls, starters, and variable frequency drives (VFDs)● Electrical safety devices and their operation
Day 2:Module 5: HVAC System Components and Operation● Advanced study of refrigeration cycles and heat transfer principles● In-depth analysis of various HVAC equipment (e.g., chillers, boilers, air handlers)● Understanding system interdependencies and interactionsModule 6: Preventive Maintenance Procedures● Developing and implementing comprehensive preventive maintenance plans● Performing routine inspections, cleaning, and adjustments● Utilizing checklists and logbooks for accurate record-keeping● Identifying potential maintenance issues and implementing corrective actionsModule 7: Troubleshooting and Diagnostics● Advanced troubleshooting techniques for common HVAC system problems● Utilizing diagnostic tools (e.g., multimeters, pressure gauges, infrared thermometers)● Fault finding and root cause analysis● Developing effective troubleshooting strategiesModule 8: Energy Efficiency and Sustainability● Strategies for optimizing system energy efficiency● Identifying and implementing energy-saving measures● Understanding and complying with energy codes and regulations● Integrating sustainable practices into HVAC maintenancePRICING:RM 1,800.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,including cancellation of the workshop if warranted by circumstances beyond its control.

Scaffolding Training (2 Days)
2025-11-05 - 2025-11-06
ObjectivesThe objective of the Scaffolding Training program is to equip participants with the necessary skills and knowledge to effectively provide instructional support in educational or trainingsettings. The program aims to train individuals, such as educators, trainers, or facilitators, in implementing scaffolding techniques to guide learners through the acquisition of new skillsand concepts. By the end of the training, participants will be adept at tailoring support to learners’ needs, fostering a more effective and supportive learning environment.
Target AudienceThis Scaffolding Training is designed for educators, trainers, instructional designers, and anyone involved in facilitating learning experiences. It is suitable for professionals acrossvarious fields, including education, corporate training, and skill development programs. The content is crafted to address the unique needs of those responsible for guiding othersthrough the learning process, enhancing their ability to provide targeted and effective support.
Learning Outcomes● Gain in-depth knowledge of scaffolding techniques and their application in educational settings.● Develop skills in modeling effective learning behaviors for enhanced understanding.● Be well-equipped to foster engaging and successful learning experiences.● Enhance the ability to facilitate knowledge retention in learners through effective scaffolding.
Course Outlines:Day 1:Module 1: Introduction to Scaffolding in Education● Understanding the importance of scaffolding in learning● Overview of course objectives and structure● Role of scaffolding in facilitating effective learning experiencesModule 2: In-depth Knowledge of Scaffolding Techniques● Exploring various scaffolding techniques and their applications● Case studies on successful implementation of scaffolding in educational contexts● Practical exercises for hands-on learningModule 3: Tailoring Support to Individual Learner Needs● Developing skills to tailor instructional support based on learners’ unique needs● Strategies for creating a supportive and adaptive learning environment● Real-world examples of personalized scaffolding approachesModule 4: Modeling Effective Learning Behaviors● Cultivating skills in modeling effective learning behaviors● Demonstrating behaviors that enhance understanding and engagement● Role-playing and simulations for practical application
Day 2:Module 5: Fostering Engaging Learning Experiences● Equipping participants to foster engaging and successful learning experiences● Strategies for creating interactive and participatory learning sessions● Incorporating technology and multimedia for enhanced engagement
Module 6: Facilitating Knowledge Retention● Enhancing the ability to facilitate knowledge retention through effective scaffolding● Techniques for reinforcing and consolidating learned concepts● Continuous assessment and feedback for retention improvementModule 7: Strategies for Continuous Enhancement● Explore methodologies for continuously refining scaffolding techniques.● Implement effective feedback mechanisms to glean insights from experiences.● Develop personalized action plans to sustain ongoing professional growth.
PRICING:RM 1,000.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,including cancellation of the workshop if warranted by circumstances beyond its control.

Emotional Intelligence - Empowering your best Self & Maximizing your Potential (2 days)
2025-11-05 - 2025-11-06
ObjectivesThe objective of this training course is to enhance participants’ emotional intelligence by helping them understand and leverage their emotional strengths to achieve personal and professional growth. The course focuses on developing self-awareness, self-regulation, and interpersonal skills to empower individuals to manage their emotions effectively, improve their relationships, and maximize their potential. Participants will learn strategies for harnessing emotional intelligence to boost resilience, enhance decision-making, and create a positive impact in both their personal lives and workplace environments.
Target AudienceThis training course is designed for individuals at all levels who are seeking to improve their emotional intelligence to enhance personal and professional effectiveness. It is particularlybeneficial for professionals looking to develop greater self-awareness, better manage their emotions, and improve their interpersonal relationships. The course is ideal for those inleadership roles, team members, and anyone interested in maximizing their potential and fostering a more positive and productive work environment.
Learning Outcomes● Enhanced Self-Awareness: Improved ability to recognize and understand personal emotions and their impact on behavior and decision-making.● Advanced Self-Regulation: Mastery of techniques for managing and controlling emotional responses to handle stress and maintain composure effectively.● Strengthened Interpersonal Skills: Enhanced ability to communicate empathetically, build stronger relationships, and navigate social interactions with greater ease.● Increased Resilience: Development of strategies to bounce back from setbacks and manage challenges with a positive and proactive mindset.● Improved Decision-Making: Greater capacity to make informed and balanced decisions by integrating emotional insights with rational analysis.● Maximized Personal and Professional Potential: Leveraging emotional intelligence to boost overall performance, achieve personal goals, and foster a more productive and harmonious work environment.
Course Outlines:Day 1: Foundations and Leadership in Service Culture
Module 1: Understanding Service Culture● Defining Service Excellence: Explore the key components of a service-oriented culture and what distinguishes exceptional service.● Impact on Organizational Success: Understand how a strong service culture contributes to customer satisfaction, loyalty, and business growth.Module 2: Leading by Example● Modeling Exceptional Service: Techniques for demonstrating high standards of customer service and setting a positive example for your team.● Developing Leadership Skills: Strategies for inspiring and motivating employees to deliver superior service and uphold service standards.Module 3: Creating and Communicating Service Standards● Establishing Clear Standards: Methods for defining and implementing service expectations that align with organizational goals.● Effective Communication: Skills for communicating service standards and expectations clearly to your team to ensure alignment and consistency.Module 4: Coaching and Mentoring for Service Excellence● Building Skills through Coaching: Techniques for providing effective feedback and coaching to improve team performance.● Mentoring for Growth: Strategies for mentoring team members to develop their customer service skills and advance their careers.
Day 2: Implementing Strategies and Fostering a Positive Culture
Module 5: Implementing Service Strategies● Developing Action Plans: Create actionable plans to implement service strategies that enhance customer satisfaction and service delivery.● Monitoring and Adjusting: Techniques for tracking the effectiveness of service strategies and making necessary adjustments for continuous improvement.Module 6: Driving Continuous Improvement● Performance Evaluation: Tools for assessing service performance and identifying areas for improvement.● Actionable Feedback: How to gather and use customer and employee feedback to refine service practices and drive improvements.Module 7: Fostering a Service-Oriented Culture● Building a Positive Environment: Strategies for creating and maintaining a work environment that supports and encourages exceptional service.● Engagement and Recognition: Techniques for recognizing and rewarding team members who exemplify outstanding service, reinforcing a culture of excellence.Module 8: Personal Action Plans and Implementation● Developing Individual Action Plans: Craft personalized plans for applying the learned concepts to your specific team and organizational context.● Role-Playing and Scenario Practice: Engage in role-playing exercises to practice implementing service strategies and resolving service-related challenges.
PRICING:–

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,including cancellation of the workshop if warranted by circumstances beyond its control.

Building Resilience to Boost Productivity at your Workplace (2 Days)
2025-11-12 - 2025-11-13
Objectives
This program is designed to equip participants with practical tools and strategies to build resilience in the workplace, enabling them to thrive under pressure and adapt to change effectively. Participants will learn how to maintain focus, manage stress, and foster a resilient mindset to enhance personal productivity and contribute to team success.
Target Audience
The target audience for the Building Resilience to Boost Productivity at Your Workplace program includes executives, senior management, and middle management. This training is ideal for individuals seeking to strengthen their resilience to thrive in high-pressure environments, adapt to organizational changes, and lead by example. It is particularly beneficial for leaders and managers who aim to foster resilient teams, manage stress effectively, and create a productive and sustainable workplace culture.
Learning Outcomes

Identify the core principles of resilience and their impact on workplace productivity. ● Develop strategies to manage stress and maintain focus under pressure. ● Foster a growth mindset to adapt effectively to challenges and changes. ● Enhance emotional intelligence and self-awareness for better decision-making and interpersonal relationships.
Build supportive and collaborative teams that prioritize resilience and productivity. ● Create actionable plans to embed resilience practices in daily work routines.

Course Outlines:
Day 1:
Module 1: Understanding Resilience

Defining resilience and its importance in the workplace. ● Characteristics of resilient individuals and teams.
The link between resilience and productivity.

Module 2: Managing Stress and Building Focus

Understanding stress triggers and their impact on performance. ● Techniques for stress management and staying calm under pressure. ● Developing focus and prioritization skills for peak performance.

Module 3: Emotional Intelligence for Resilience

The role of emotional intelligence in resilience.
Improving self-awareness and self-regulation.
Strengthening interpersonal skills for collaborative work.

Module 4: Cultivating a Growth Mindset

Understanding fixed vs. growth mindsets.
Techniques to reframe challenges as opportunities.
Encouraging adaptability and continuous learning.

Day 2:
Module 5: Leadership and Resilience

The role of leadership in fostering resilience.
Inspiring resilience through communication and support. ● Leading by example in high-pressure situations.

Module 6: Enhancing Team Dynamics

Building trust and collaboration within teams.
Encouraging resilience through shared goals and mutual support. ● Managing conflicts effectively to maintain team cohesion.

Module 7: Embedding Resilience in Workplace Culture

Creating organizational practices that prioritize well-being. ● Promoting work-life balance to prevent burnout.
Recognizing and celebrating resilience in the workplace.

Module 8: Action Planning for Sustainable Resilience

Identifying personal and team resilience goals.
Developing a practical action plan for applying resilience strategies. ● Monitoring progress and sustaining resilience practices over time.

PRICING:RM 1,800.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,including cancellation of the workshop if warranted by circumstances beyond its control.

Essential First Aid, CPR, & AED Training (1 Day)
2025-12-03
ObjectivesThe Essential First Aid, CPR, & AED Training course is designed to equip participants with fundamental skills in providing immediate assistance during medical emergencies. Theprimary objectives include training participants in basic first aid techniques, cardiopulmonary resuscitation (CPR), and the proper use of automated external defibrillators (AEDs). Thecourse aims to empower individuals to respond effectively to a range of medical situations, promoting quick and appropriate actions to preserve life and minimize the impact of injuriesor illnesses.
Target AudienceThe Essential First Aid, CPR, & AED Training is specifically designed for individuals who are expected to perform first aid in their workplace. This comprehensive course is aimed atproviding participants with the necessary knowledge and skills to effectively respond to medical emergencies and provide immediate care to injured or ill individuals.
Learning Outcomes● Understand the importance of basic first aid and CPR in emergency situations.● Demonstrate proficiency in providing CPR to adults, children, and infants.● Operate an Automated External Defibrillator (AED) effectively and safely.● Assess and prioritize injuries and illnesses, and provide appropriate first aid interventions.
Course Outlines:
Module 1: Introduction to First Aid● Understanding the importance of basic first aid skills in emergency situations● Exploring scenarios where first aid can make a critical difference in preserving life and minimizing the impact of injuries or illnessesModule 2: Basic First Aid Techniques● Wound Care and Bandaging● Burns and Scalds● Fracture ManagementModule 3: Cardiopulmonary Resuscitation (CPR)● CPR Techniques for Adults, Children, and Infants● Hands-on Practice SessionsModule 4: Automated External Defibrillator (AED) Operation● Understanding AED Functionality● Safe and Effective Use of AEDs● Practical AED ApplicationModule 5: Medical Emergency Response● Assessment and Prioritization of Injuries and Illnesses● Providing Appropriate First Aid Interventions● Scenario-Based Training
PRICING:RM 1,000.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,including cancellation of the workshop if warranted by circumstances beyond its control.

LEVEL 3: Microsoft PowerPoint (Advanced) (1 days)
2025-12-03
ObjectivesThe “LEVEL 3: Microsoft PowerPoint (Advanced)” course is designed to elevate participants’ proficiency in Microsoft PowerPoint to an advanced level. The primary objectives includemastering intricate features, enhancing design capabilities, and leveraging automation tools to create sophisticated and visually compelling presentations. The course is designed toempower participants with the advanced skills needed to produce impactful presentations for diverse professional settings.
Target AudienceThis course is tailored for individuals with an intermediate understanding of Microsoft PowerPoint looking to advance their skills. It is suitable for senior managers, executives, andmiddle management seeking to create polished and impactful presentations. The content caters to those in various industries where advanced presentation skills are essential foreffective communication and decision-making.
Learning Outcomes● Acquire proficiency in intricate design elements, data visualization techniques, and automation using macros and VBA in Microsoft PowerPoint.● Develop skills to create visually striking and highly functional presentations.● Gain the ability to convey complex information effectively through advanced PowerPoint features.● Empower individuals to contribute to enhanced communication and decision-making processes in professional roles.
Course Outlines:
Module 1: Advanced Design Elements● Overview of intricate design features● Mastery of advanced formatting options
Module 2: Functional Presentations● Advanced functionalities to enhance presentation functionality● Hands-on exercises for creating highly functional slides
Module 3: Effective Communication through Animation● Mastery of advanced animation features● Strategies for conveying complex information effectively
Module 4: Tailoring Presentations for Diverse Audiences● Strategies for tailoring presentations to different audiences● Adapting content for maximum impact
Module 5: Collaborative Presentation Tools● Effective use of collaborative tools in PowerPoint● Ensuring seamless collaboration on presentationsModule 6: Visual Impact Strategies● Techniques for creating visually striking presentations● Tips for enhancing overall visual impact
PRICING:RM 1,000.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,including cancellation of the workshop if warranted by circumstances beyond its control.

Drive in to the ChatGPT & AI Tools For Workplace (1 Days)
2025-12-03
ObjectivesThe objective of this training is to equip participants with practical knowledge and skills to effectively utilize ChatGPT and AI tools in the workplace. This program will empower individuals to enhance productivity, streamline tasks, and improve decision-making by leveraging AI capabilities. Participants will learn ethical considerations, best practices, and creative applications to maximize the value of AI tools in their professional environment.Target AudienceThis training is designed for professionals, team leaders, and organizations seeking to integrate ChatGPT and AI tools into their workflows. It is ideal for individuals looking to enhance productivity, automate routine tasks, and innovate in their roles by leveraging AI capabilities effectively and ethically.
Learning Outcomes● Gain a practical understanding of ChatGPT and AI tools and their potential applications in the workplace.● Learn how to use AI for automating tasks, improving efficiency, and enhancing productivity.● Develop skills to effectively communicate and collaborate with AI systems.● Understand ethical considerations and best practices for using AI responsibly in the workplace.● Explore creative uses of AI tools for problem-solving, decision-making, and innovation in various job roles.Course Outlines:Day 1:Module 1: Introduction to AI and ChatGPT in the Workplace● Understanding AI technologies and their impact on the workplace.● Exploring the capabilities and limitations of ChatGPT and AI tools.● Identifying key areas in the workplace where AI can be applied effectively.Module 2: Leveraging AI for Task Automation and Efficiency● Automating routine tasks such as data entry, scheduling, and email responses.● Streamlining workflows and enhancing team collaboration with AI tools.● Utilizing AI for content generation, reports, and summarization to save time.Module 3: Ethical Considerations and Best Practices in AI Usage● Understanding the ethical implications of using AI tools in the workplace.● Ensuring transparency, fairness, and privacy when using AI systems.● Implementing best practices for responsible and effective AI tool usage.Module 4: Innovative Applications of AI for Decision-Making and Problem-Solving● Using AI for data analysis, insights, and improving decision-making.● Leveraging AI tools for creative problem-solving and brainstorming.● Exploring case studies and real-world examples of successful AI integration in the workplace.
PRICING:RM 1,500.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,including cancellation of the workshop if warranted by circumstances beyond its control.

Frontline Excellence: Delivering Service with Confidence & Impact (2 Days)
2026-01-21 - 2026-01-22
Objectives In today’s competitive service environment, frontline professionals play a critical role in shaping customer perception and organisational reputation. This programme provides a structured framework for understanding the dynamics of modern customer interactions and the expectations placed on frontline roles. It addresses the realities of high-volume, high-pressure service settings while reinforcing the importance of professionalism and consistency. Through practical scenarios and guided learning, participants explore how everyday interactions influence customer confidence and brand credibility. The programme serves as a platform to strengthen frontline capability and support sustainable service excellence across the organisation. Target Audience ● Frontline Staff ● Customer Service Representatives ● Hospitality & Service Teams ● Call Centre & Contact Centre Agents ● Sales Assistants & Customer-Facing Roles Learning Outcomes By the end of this programme, participants will be able to: ● Build confidence in handling customer interactions professionally ● Understand the shift from transactional service to experiential service ● Learn to anticipate customer needs and manage emotions effectively ● Apply structured recovery techniques to turn service failures into loyalty ● Deliver consistent service excellence aligned with organisational values Course Outlines Day 1: BUILDING CONFIDENCE & SERVICE FOUNDATION Module 1: The Role of Frontliners as Brand Ambassadors ● Understanding how frontline behaviour shapes brand perception ● Moving from “task-based service” to “experience ownership” ● The frontline impact on loyalty, reputation, and trustModule 2: Confidence in Customer Interaction ● Building self-confidence in face-to-face and verbal interactions ● Managing first impressions and professional presence ● Staying composed under pressure Module 3: Understanding Customer Behaviour & Emotions ● Why customers react the way they do ● Identifying emotional triggers in service situations ● Adapting responses based on customer mood and expectations Module 4: Communication Skills for Service Excellence ● Active listening and questioning techniques ● Managing tone, body language, and clarity ● Handling misunderstandings without escalating conflict Day 2: HANDLING CHALLENGES & CREATING IMPACT Module 5: Managing Difficult Customers with Professionalism ● Staying calm when customers are upset or demanding ● De-escalation techniques for tense situations ● Setting boundaries while remaining service-oriented Module 6: Anticipation & Proactive Service Behaviours ● Spotting early signs of dissatisfaction ● Anticipating needs before customers ask ● Reducing complaints through proactive actions Module 7: Service Recovery & Problem Resolution ● Handling complaints systematically ● Taking ownership of service breakdowns ● Restoring customer confidence after service failure Module 8: Consistency, Impact & Personal Action Plan ● Delivering consistent service standards daily ● Aligning service behaviour with organisational values ● Creating a personal frontline excellence action plan Training Methodology This programme uses an interactive and experiential learning approach, combining facilitated discussions, role-plays, and real-life frontline scenarios. Participants practise practical communication, service handling, and recovery techniques through hands-on activities, group exercises, and guided reflection. The focus is on real workplace application, enabling participants to build confidence, manage challenging customer situations, and deliver consistent service excellence with immediate impact.
PRICING:RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Smart Office Management & Administration (2 Days)
2026-01-21 - 2026-02-22
Objectives Modern office professionals are required to manage increasing workloads, evolving technologies, and complex stakeholder expectations while maintaining professionalism and efficiency. This programme provides a structured and practical approach to office management and administrative excellence in today’s workplace. It addresses organisation, time and task management, communication, and working effectively with superiors. The programme also introduces practical tools and techniques to improve daily work routines and personal effectiveness. Participants will gain clarity, structure, and confidence in managing their administrative responsibilities in a professional office environment.Target Audience ● Administrative Professionals● Office Managers and Executive Assistants● Personal Assistants and Secretaries● Clerical and Support Staff● Employees involved in office coordination and administrative functionsLearning Outcomes By the end of this programme, participants will be able to:● Apply structured approaches to organise office work and administrative responsibilities● Manage time, tasks, and priorities more effectively in a dynamic work environment● Demonstrate professional communication and workplace etiquette● Work more effectively with superiors and internal stakeholders● Utilise practical tools and techniques to improve daily work routines and efficiencyCourse Outlines Module 1: Introduction to Modern Office Administration● The evolving role of office and administrative professionals● Getting organised in a fast-paced work environment● Adapting to IR 4.0, digitalisation, and AI in office administration● Understanding expectations of a modern administrative roleModule 2: Managing Time & Work Priorities● Managing personal time and coordinating schedules● Keeping others on track and maintaining timelines● Prioritisation using urgency vs importance● SMART planning and goal-setting for administrative tasksModule 3: Managing Tasks, Managing Self● Applying the 80:20 principle at work● Understanding effectiveness vs efficiency● Professional grooming and workplace presence● Organising meetings and meeting etiquette● Office ethics with internal and external stakeholdersModule 4: Interpersonal Communication in the Workplace● Verbal and non-verbal communication skills● Understanding body language and workplace signals● Personal image and professional impression● Building internal networks and professional relationshipsDay 2: WORKING SMARTER & BUILDING PROFESSIONAL PARTNERSHIPSModule 5: Managing Expectations of Superiors● Understanding different leadership styles● Identifying your superior’s working preferences● Balancing superior expectations with organisational policies● Managing upward communication professionallyModule 6: The Team of Two – Partnering with Your Boss● Building effective working relationships with superiors● Compatibility vs chemistry in working styles● Influencing and convincing skills at work● Supporting decision-making and executionModule 7: Tools & Techniques to Organise Work Routine● Idea management through mind charting● Planning work using activity vs timeline matrix● Visual control and work monitoring● Work alignment and follow-up techniques● Managing updates and progress trackingModule 8: Wrap-Up & Moving Forward● Consolidation of key learning points● Identifying improvement areas in daily work routines● Translating learning into practical workplace actions● Personal action planning for continuous improvementTraining MethodologyThis programme uses an interactive and practical learning approach, combining guided discussions, workplace scenarios, hands-on exercises, and individual reflection. Participants practise applying tools and techniques through real administrative situations to improve organisation, communication, and work efficiency. The focus is on immediate workplace application to ensure learning translates into improved performance and professionalism.
PRICING:RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Generative AI Masterclass: From Productivity to Creativity (2 Days)
2026-01-27 - 2026-01-28
Objectives
This 2-day program is designed to provide a deep understanding and practical skills in using Generative AI (Gen AI). Day 1 focuses on mastering text-based AI tools (like ChatGPT etc) for office automation, productivity, and idea generation. Day 2 focuses on creative AI applications, including image generation (AI Text-to-Image), “AI stock photo” production, and exploring AI for audio and video. The goal is for participants to strategically integrate Gen AI into their daily tasks.
Target Audience

Entrepreneurs & Business Owners
Marketing, Sales, and Social Media Staff
Administrative Officers, Executives, & Human Resources (HR)
Content Creators, Freelancers, and Designers
Individuals seeking to boost productivity using AI

Learning Outcomes
By the end of this programme, participants will be able to:

Master advanced prompt engineering techniques for specific, high-quality results.
Automate complex office tasks (drafting reports, simple data analysis, email management).
Build a marketing strategy and content calendar using ChatGPT.
Generate high-quality images, visuals, and “AI stock photos” for commercial/business use. Explore the use of AI to generate audio (music/songs) and simple video animations.
Develop a simple marketing campaign plan using a combination of AI Text and AI Images.
Understand the ethical and copyright implications of using Gen AI

Course Outlines
Day 1: Mastering AI Fundamentals & Text Productivity
Module 1: Deep Dive into Generative AI

What is Generative AI vs Traditional AI
How AI Works (Basic LLM Concepts)
The AI Tool Ecosystem (ChatGPT, Gemini, Midjourney, etc.)
Potential vs Risk: Basic Ethics of AI Use

Module 2: Prompt Engineering Masterclass

The Effective Prompt Formula (Role, Task, Context, Format)
How to “train” ChatGPT: Custom Instructions
Avoiding common mistakes (AI Hallucinations)

Module 3: AI for Office Productivity & Administration

Email Automation: Writing drafts, follow-ups
Drafting Documents: Reports, meeting minutes, proposals
Summarizing long documents
Analysing customer feedback

Module 4: AI for Strategy & Content Marketing

Brainstorming business plans & marketing ideas
Generating a Content Calendar (TikTok, IG, Facebook)
Writing Copywriting (AIDA, PAS Formula)
SWOT Analysis using AI

Day 2: Generating Creative Media & Advanced Applications
Module 5: AI Text-to-Image Masterclass

Introduction to tools (Midjourney, DALL-E 3, Ideogram, etc.)
Anatomy of an image prompt (Subject, Style, Composition, Lighting)
Generating photorealistic images vs illustrations

Module 6: AI for Stock Photos & Marketing Assets

Techniques for generating “AI Stock Photos” for commercial use
Generating creative assets (Logos, Icons, Backgrounds)
Character Consistency (Basics)
Ethics & Copyright of AI Images

Module 7: Exploring Creative AI (Audio & Video)

Demo: Generating music/songs using AI (e.g., Suno AI)
Demo: Creating simple Video Animations using AI
Demo: AI for Voiceover & Voice Cloning (Basics)

Module 8: Integrated Project & Workflow Integration

Combining AI Text + AI Image
Developing a personal AI workflow
Limitations & Future of AI

Training Methodology
This programme combines live demonstrations of AI tools with guided hands-on practice to ensure practical application. Participants work on integrated exercises using text and image-based AI tools across real workplace scenarios. Learning is reinforced through relevant case studies and applied projects. Feedback is provided throughout to support confident and effective use of Generative AI at work.
PRICING:RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Managing Expectation & Stress Management (2 Days)
2026-01-28 - 2026-03-29
Objectives
The “Managing Expectations & Stress Management” course is designed to equip participants with the skills to effectively manage expectations and navigate stress in both professional and personal contexts. The primary objectives include providing insights into expectation management strategies, offering practical stress management techniques, and fostering resilience in challenging situations.
Target Audience
This course is tailored for executives, senior managers, and individuals in leadership roles who aim to enhance their ability to manage expectations and stress effectively. It is suitable for anyone seeking practical tools and strategies to navigate high-pressure situations, improve performance, and foster a positive work-life balance.
Learning Outcomes

Communicate expectations clearly to minimize conflicts.
Learn practical and effective stress management techniques.
Foster resilience in facing challenging situations.
Develop skills to navigate challenging situations with composure.
Gain a deep understanding of effective management contributing to overall well-being.

Course Outlines
Day 1:
Module 1: Introduction to Expectation Management

Overview of the course objectives.
Importance of effective expectation management in professional and personal contexts.

Module 2: Strategies for Clear Communication of Expectations

Techniques for communicating expectations clearly.
Minimizing conflicts through effective communication.

Module 3: Practical Stress Management Techniques

Introduction to stress management principles.
Learning and applying practical techniques for stress reduction.

Module 4: Building Resilience

Understanding resilience in the face of challenges.
Strategies for fostering resilience in both professional and personal aspects.

Day 2:
Module 5: Navigating Challenging Situations with Composure

Developing skills to navigate high-pressure situations.
Maintaining composure and effectiveness in challenging environments.

Module 6: Work-Life Balance

Importance of work-life balance.
Strategies for achieving and maintaining a positive work-life balance.

Module 7: Overall Well-being and Professional Success

Connecting effective expectation management and stress reduction to overall well-being.
Building skills for professional success through effective stress and expectation management.

Module 8: Group Activities and Discussions

Engaging in group activities to reinforce learning.
Discussions on challenges and solutions in managing expectations and stress.

PRICING:RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.
