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BEGIN:VEVENT
DTSTART;VALUE=DATE:20260225
DTEND;VALUE=DATE:20260227
DTSTAMP:20260422T071555
CREATED:20251224T032003Z
LAST-MODIFIED:20260112T071445Z
UID:50451-1771977600-1772150399@uoa-academy.com
SUMMARY:Basic English at the Workplace – Level 2 (2 Days)
DESCRIPTION:Objectives \nThis programme is designed for employees with basic English knowledge who want to communicate more clearly and confidently at work. It focuses on improving sentence structure\, vocabulary\, and everyday workplace communication. Participants will practise speaking\, listening\, reading\, and basic writing skills commonly used in workplace situations. The programme supports participants in moving from basic understanding to more functional and confident workplace communication. \nTarget Audience \n\nEmployees with basic English proficiency\nStaff who can communicate in simple English but lack confidence\nEmployees who need to improve workplace communication skills\n\nLearning Outcomes \n\n\nCommunicate more clearly in common workplace situations\nUse correct sentence structures and expanded workplace vocabulary\nParticipate in basic work-related conversations and discussions\nWrite short and simple work-related messages and emails\n\n\nCourse Outlines \n\nDay 1  \nModule 1: Strengthening English Fundamentals  \n\n Reviewing basic grammar and sentence structure \n Expanding common workplace vocabulary \n Using correct tenses in daily work communication \n\nModule 2: Speaking Clearly and Confidently  \n\n Expressing ideas and opinions simply \n Asking questions and seeking clarification \n Improving pronunciation and clarity \n\nModule 3: Workplace Communication Skills  \n\n Communicating with colleagues and supervisors \n Handling simple telephone conversations \n Understanding and responding to instructions \n\nDay 2  \nModule 4: Writing for the Workplace  \n\n Writing simple emails and messages \n Using polite and professional language \n Avoiding common writing mistakes \n\nModule 5: Listening and Understanding at Work  \n\n Improving listening skills in meetings and discussions \nUnderstanding feedback and instructions \n Responding appropriately in conversations \n\nModule 6: Practical Communication Practice  \n\n Role-plays based on real workplace situations \n Guided speaking and writing exercises \n Practice with feedback and correction \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/basic-english-at-the-workplace-build-communication-confidence/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260304
DTEND;VALUE=DATE:20260306
DTSTAMP:20260422T071555
CREATED:20251224T035210Z
LAST-MODIFIED:20260112T071509Z
UID:50453-1772582400-1772755199@uoa-academy.com
SUMMARY:Speak to Serve (Communication & Service) (2 Days)
DESCRIPTION:Objectives \nSpeak to Serve is an engaging and practical programme designed to help frontliners communicate clearly and confidently with guests and colleagues. Participants will discover how to express professionalism through speech and body language\, apply active listening\, and handle guest interactions gracefully. In the hospitality industry\, every word\, gesture\, and tone shapes the guest experience. This programme empowers frontliners to deliver service that reflects true hospitality excellence.  \nTarget Audience \n\n Front Office and Guest Service Staff \n Restaurant Hosts \n Food & Beverage Service Staff \n All frontline employees in the hospitality industry who interact directly with guests \n\nLearning Outcomes \n\n\n Recognise the role of effective communication in delivering superior guest experiences \nDemonstrate professional verbal and non-verbal communication skills in hospitality settings\nApply active listening and empathy to understand and respond to guest needs\nUse polite\, positive\, and service-oriented language in all interactions\nHandle guest concerns and complaints with empathy and confidence\n\nCourse Outlines \nDay 1  \nModule 1: The Power of First Impressions  \n\n First impressions are formed rapidly and often based on unconscious judgement \nFirst impressions influence opportunities\, career advancement\, and leadership perception \n First impressions shape brand perception\, brand recall\, and guest loyalty \nPointers for men and ladies to create a positive first impression \nActivity: Ice breaker\, lecture\, discussion \n\nModule 2: What is Courtesy?  \n\n Definition of courtesy \n Components of courtesy – AHCPR (Attentive\, Helpful\, Courteous\, Polite\, Respectful) \nActivity: Lecture and discussion \n\nModule 3: Understanding the Customer  \n\n Definition of a customer \n Anyone who walks through the door \n Anyone affected by the service you provide \n Types of customers \n Customer wants and needs \nActivity: Lecture and discussion \n\nModule 4: Verbal and Non-Verbal Communication  \n\n Verbal communication – definition \n Examples of verbal communication (conversation\, email\, telephone) ● Elements of verbal communication (tone\, pace\, fluency) \n Non-verbal communication – definition \n Body language (posture\, gestures\, movement) \n Eye contact \n Tone of voice (pitch\, inflection\, volume) \n Proxemics (use of space) \n How verbal and non-verbal communication work together \n Understanding message conflict and emotional cues \nActivity: Lecture\, demonstration\, role play \n\nModule 5: Key Courteous Behaviours for Customer Service  \n\n Presentable appearance \n Appropriate and accurate speech and action \n Tagging of message \n Genuineness of speech and action \n Volume and clarity of speech \n Modulation of tone \n Suitable gestures and correct posture \n Effective smile and maintenance of eye contact \n\nActive listening  \n\nTelephone Service: \n\n○ Prompt answering  \n○ Appropriate speech  \n○ Active listening  \nDay 2  \nModule 6: Application of Key Courteous Behaviours  \n\n Greeting customers \n Establishing eye contact and offering assistance \n Making service offers that can be delivered \n Handling protracted service and delays \n Referring customers to another service point \n Pointing out customer mistakes tactfully \n Apologising for mistakes \n Handling service breakdowns \n Saying “No” professionally \n Requesting identification \n Terminating contact appropriately \nActivity: Role plays \n\nModule 7: Application of Courteous Behaviours (Telephone Handling)  \n\n Picking up the receiver \n Holding the receiver correctly \n Answering calls professionally \n Transferring calls \n Requesting callers to wait \n Answering another person’s call \n Handling interruptions \n Closing the call \nActivity: Discussion and role play \n\nModule 8: Dealing with Difficult Customers  \n\n Understanding difficult customer behaviour \n Remaining calm and composed \n Managing situations within authority limits \nActivity: Role play and discussion \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/speak-to-serve-hospitality-communication-service-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260304
DTEND;VALUE=DATE:20260306
DTSTAMP:20260422T071555
CREATED:20251224T035715Z
LAST-MODIFIED:20260112T071546Z
UID:50455-1772582400-1772755199@uoa-academy.com
SUMMARY:Basic Fire Fighting & ERP Training (with Fire Drill Exercise & Safety Awareness) (2 Days)
DESCRIPTION:Objectives \nThe objectives of the “Basic Fire Fighting & ERP Training” program\, which includes a Fire Drill Exercise and Safety Awareness\, are to provide participants with essential knowledge and skills to respond effectively in the event of a fire emergency. The program aims to familiarize participants with basic fire-fighting techniques\, Emergency Response Procedures (ERPs)\, and to instill a heightened safety awareness mindset. Additionally\, the incorporation of a Fire Drill Exercise enhances practical application and ensures participants are well-prepared for real-life emergency scenarios.  \nTarget Audience \nThis training is designed for individuals across various industries and workplaces\, including office environments\, manufacturing facilities\, and public spaces. It caters to employees\, supervisors\, safety officers\, and anyone interested in acquiring fundamental fire-fighting skills and understanding Emergency Response Procedures. The program is suitable for those looking to enhance their safety awareness and contribute to a secure work environment.  \nLearning Outcomes \n\n\nAttainment of essential skills in basic fire-fighting techniques\, encompassing the proper use of fire extinguishers and efficient evacuation procedures. \n Development of a safety awareness mindset among participants. \n The Fire Drill Exercise serves as a practical reinforcement\, allowing participants to apply theoretical knowledge\, enhancing their proficiency in real-life emergency scenarios. \n Empowerment of participants to actively contribute to workplace safety by identifying potential hazards and adhering to established safety protocols. \n\nCourse Outlines \nDay 1:  \nModule 1: Introduction to Fire Safety and Emergency Response  \n\n Understanding the Importance of Fire Safety \n Overview of Emergency Response Procedures (ERPs) \nIntroduction to Safety Awareness Mindset \n\nModule 2: Basic Fire-Fighting Techniques  \n\n Proper Use of Fire Extinguishers \n Efficient Evacuation Procedures \n Practical Application and Hands-on Training \n\nModule 3: Emergency Response Procedures (ERPs)  \n\n In-Depth Exploration of Workplace-Specific ERPs \n Coordinated Response in Fire Emergencies \n Integration of ERPs into Daily Safety Practices \n\nModule 4: Safety Awareness Mindset Development  \n\n Identifying Potential Hazards in the Workplace \n Cultivating a Proactive Safety Awareness Mindset \n Contribution to a Secure Work Environment \n\nDay 2:  \nModule 5: Fire Drill Exercise  \n\n Simulated Emergency Scenario Participation \n Practical Application of Fire-Fighting Techniques \n Evaluation and Feedback for Continuous Improvement \n\nModule 6: Practical Reinforcement of Knowledge  \n\n Application of Theoretical Knowledge in Real-Life Scenarios \nEnhancing Proficiency in Emergency Response \n Continuous Improvement Strategies \n\nModule 7:Active Contribution to Workplace Safety  \n\n Empowerment to Identify and Address Potential Hazards \nAdherence to Established Safety Protocols \n\n● Collective Responsibility for a Secure Work Environment  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/basic-fire-fighting-erp-training-2-day-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260304
DTEND;VALUE=DATE:20260306
DTSTAMP:20260422T071555
CREATED:20251224T040250Z
LAST-MODIFIED:20260112T071630Z
UID:50457-1772582400-1772755199@uoa-academy.com
SUMMARY:AI-Powered Digital Transformation: Strategy\, Marketing\, and Content Mastery (2 Days)
DESCRIPTION:Objectives \nThis intensive 2-day programme equips executives\, managers\, and professionals with practical knowledge to leverage Artificial Intelligence for business strategy\, marketing\, content creation\, and productivity improvement. The programme focuses on real business applications of AI tools such as ChatGPT\, Gemini\, and Deepseek within organisational contexts. Emphasis is placed on hands-on practice\, real use cases\, and immediate workplace application to support digital transformation and measurable performance improvement.  \nTarget Audience \n\n Executives and Business Owners \nManagers and Team Leaders\nMarketing\, Sales\, and E-commerce Professionals\nProfessionals involved in digital strategy\, content creation\, and process optimisation \n\nLearning Outcomes \n\n\n\nDevelop a practical AI strategy aligned with business objectives  \n\n\nIdentify high-impact AI use cases across business functions  \n\n\nUse generative AI tools for content creation and data analysis  \n\n\nApply AI to digital marketing and social media strategy  \n\n\nDesign effective prompts and workflows for consistent AI results  \n\n\n\nCourse Outlines \n\nDay 1 – AI Strategy & Digital Marketing Foundations  \nModule 1: AI Landscape & Business Transformation  \n\n Overview of current AI trends and adoption principles \nUnderstanding AI’s role in digital transformation \n Opportunities and limitations of AI in organisations \n Malaysia business context and adoption considerations \n\nModule 2: Strategic AI Integration for Business Operations  \n\n Identifying AI opportunities in business processes \n AI use cases in HR\, supply chain\, and customer service \nAligning AI initiatives with business goals \n Establishing KPIs and success measures for AI adoption \n\nModule 3: AI-Driven Digital Marketing Strategy  \n\n Using AI to analyse customer segments and behaviour \nAI-assisted campaign planning and targeting \n Competitive and market analysis using AI \n Improving marketing decision-making with AI insights \n\nModule 4: AI for Social Media & Campaign Execution  \n\n Creating AI-assisted social media strategies \n Content planning and calendar generation \n AI support for ad copy\, captions\, and visuals \n Measuring campaign effectiveness using AI insights \n\nDay 2 – Generative AI Tools & Content Mastery  \nModule 5: Generative AI Platforms & Capabilities  \n\n Overview of ChatGPT\, Gemini\, and Deepseek \n Strengths and limitations of different AI tools \n Selecting the right AI tool for different tasks \n Responsible and ethical AI usage \n\nModule 6: Prompt Engineering for Reliable Results  \n\n Structuring effective prompts \n Controlling tone\, format\, and output quality \n Advanced prompting techniques \n Avoiding common AI output errors \n\nModule 7: AI-Powered Content Creation & Productivity  \n\n AI for blogs\, emails\, scripts\, and marketing content \n Refining content for platforms and SEO \n Using AI for internal documents and communications \nImproving productivity through AI workflows \n\nModule 8: Workflow Integration & Action Planning  \n\n Combining AI tools into daily work processes \n Developing an individual AI action plan \n Practical implementation challenges \n Best practices for sustained AI adoption\n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/ai-powered-digital-transformation-strategy-marketing-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260310
DTEND;VALUE=DATE:20260312
DTSTAMP:20260422T071555
CREATED:20260119T030432Z
LAST-MODIFIED:20260122T041509Z
UID:50905-1773100800-1773273599@uoa-academy.com
SUMMARY:Image Empowerment Workshop – Crafting Your Professional Identity (2 Days)
DESCRIPTION:Objectives  \nThis programme is designed to empower professionals to craft and enhance their professional identity by developing a strong personal image and presence. It focuses on how individuals are perceived in the workplace and how personal branding\, communication\, and appearance contribute to credibility and career progression. The programme addresses real workplace situations within the Malaysian corporate and multicultural context\, helping participants project professionalism with confidence. Participants will learn to present themselves effectively across professional interactions\, platforms\, and career stages.  \nTarget Audience  \n\n Professionals at various stages of their careers \n Executives\, managers\, and aspiring leaders \n Customer-facing and corporate professionals \n Individuals preparing for career advancement or role transitions \n\nLearning Outcomes  \n\n Define a clear and authentic personal brand aligned with career goals \nDemonstrate professional presence through communication\, body language\, and appearance \n Present themselves confidently in meetings\, interviews\, and networking situations \nMaintain a consistent professional image across workplace and digital platforms \nCraft and deliver a compelling personal elevator pitch \n Apply feedback to continuously refine professional image and identity \n\nCourse Outlines: Day 1 – Building and Defining Your Professional Image  \nModule 1: Understanding Personal Branding  \n\n Defining personal brand and professional identity \n Key elements that shape how others perceive you \n Aligning personal brand with career goals and aspirations \n\nModule 2: Professional Image in the Malaysian Workplace  \n\n Professional expectations in Malaysian corporate culture \nNavigating multicultural norms\, etiquette\, and respect \nBalancing authenticity with organisational culture \n\nModule 3: Developing a Professional Presence  \n\n Impact of body language\, posture\, and gestures \n Professional attire\, grooming\, and workplace appropriateness \nProjecting confidence in daily workplace interactions \n\nModule 4: Confidence\, Mindset & Self-Awareness  \n\n Understanding self-image and professional mindset \n Managing self-doubt and professional insecurities \n Building confidence through preparation and awareness \n\nDay 2 – Communicating\, Presenting & Sustaining Your Professional Identity  \nModule 5: Mastering Self-Presentation Skills  \n\n Verbal and non-verbal communication in professional settings \nPresenting ideas clearly and professionally \n Handling meetings\, interviews\, and discussions confidently \n\nModule 6: Crafting and Delivering Your Personal Elevator Pitch  \n Structuring a clear and compelling elevator pitch  \n\n Communicating value\, strengths\, and expertise concisely \n Practising delivery with confidence and clarity \n\nModule 7: Professional Image in Digital & Social Platforms  \n\n Managing professional image on LinkedIn and digital platforms \nAligning online presence with workplace reputation \n Common mistakes and best practices in the Malaysian context \n\nModule 8: Feedback\, Adaptability & Personal Action Plan  \n\n Receiving and applying feedback constructively \n Adapting professional image across roles and career stages \nDeveloping a personal action plan to sustain professional growth \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/image-empowerment-professional-identity-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260310
DTEND;VALUE=DATE:20260312
DTSTAMP:20260422T071555
CREATED:20260122T032604Z
LAST-MODIFIED:20260122T032604Z
UID:50979-1773100800-1773273599@uoa-academy.com
SUMMARY:Effective Stress Management for Long Term Productivity (2 Days)
DESCRIPTION:Objectives  \nStress has been widely noted in the fields of all practices to be in the interest of many stakeholders. Stress addressing sessions are in need to tackle increasing stress issues among employers and employees. In the timings of the current era with increased demand of specified personal or third-party expectation\, this session is timely relevant. Two solutions to respond to stress is to understand the mechanism in the body’s internal work and incorporate interventions into it. These circumstances will be sought to be achieved in order to endorse the objective of a healthy well-being in an organization for better effectiveness and productivity!  \nKey aims of the training are:  \n\n To identify symptoms of stress before it affects productivity. \n To foster understanding on stress management to sustain long-term productivity. \nTo distinguish between different types of stress for productivity management. \n\nTarget Audience  \nSuitable for staff from administration personnel to executives.  \nLearning Outcomes  \n\n To cultivate awareness of stress and identify its symptoms. \n To enhance abilities to distinguish between different types of stress. \nTo foster understanding on and identify ways of stress management. \nTo foster acknowledgement on the importance of productivity. \n To recognize ways to enhance productivity on a long-term basis. \n\nCourse Outlines Day 1: Stress Management  \nModule 1: Introduction to Stress  \nProgram Content:  \n\n Breaking Stress Down \n Stressors \n Stress Escapism \n\nActivities / Exercises:  \n\n Group Interaction \n\nModule 2: Types of Stress  \nProgram Content:  \n\n Eustress and Distress \n Psychology of Emotions \n Sublimation Method \n\nActivities / Exercises:  \n\n Brain Teaser \n\nModule 3: Effect of Stress on Performance  \nProgram Content:  \n\n Eustress and Distress Analysis \n Psychology of Emotions \n Identifying Causes of Stress \n\nActivities / Exercises:  \n\n Debate \n\nModule 4: Reinforcements for Performances  \nProgram Content:  \n\n Positive and Negative Reinforcements \n Formulation for Reinforcements \n\nActivities / Exercises:  \n\n Case Study \n\nDay 2: Maintaining Productivity Module 1: Long Term Productivity  \nProgram Content:  \n\n Art of Rewarding Incentives \n Addressing Micromanagement \n Time Assessment for Reinforcements \n\nActivities / Exercises:  \n\n Presentation \n\nModule 2: Over Productivity  \nProgram Content:  \n\n Identifying Over Productivity \n Productivity Management \n Compulsive Productivity \n\nActivities / Exercises:  \n\n Brain Teaser \n\nModule 3: Stress and Productivity  \nProgram Content:  \n\n Stress Detoxification with Sublimation \n Managing Progress for Productivity \n Functions of Interventions \n\nActivities / Exercises:  \n\n Simulation \n\nModule 4: Wrapping up with Organizational Psychology  \nProgram Content:  \n\n Psychology of Stress Management \n Psychology of Productivity Management \n Relaxation Technique in Organization \n\nActivities / Exercises:  \n\n Reflection \n\nTraining Methodology  \nThis training is designed for psychologically better effectiveness for its participants. Each module’s content is structured for ‘continuous learning’ concept with progressive improvements to groom the participants’ well-being of stress management consistently. The modules comprise of relevant activities that adheres to conceptual and execution mechanisms such as case studies\, theories references\, simulation visualizations\, group discussions\, and choice-oriented debates. \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/effective-stress-management-for-long-term-productivity-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260311
DTEND;VALUE=DATE:20260312
DTSTAMP:20260422T071555
CREATED:20260122T030713Z
LAST-MODIFIED:20260122T030713Z
UID:50788-1773187200-1773273599@uoa-academy.com
SUMMARY:Basic English at the Workplace – Level 3 (1 Day)
DESCRIPTION:Objectives  \nThis programme is designed for employees who already have functional English skills and want to communicate more fluently\, accurately\, and professionally at work. It focuses on improving clarity\, confidence\, and appropriateness in workplace communication. Participants will practise using English in discussions\, meetings\, and written communication. The programme helps participants refine their language use for more effective workplace interaction.  \nTarget Audience  \n\n Employees with functional English proficiency \n Staff who use English at work but want to improve fluency \n Employees in customer-facing\, coordination\, or supervisory roles \n\nLearning Outcomes  \n\n Communicate ideas more clearly and confidently in the workplace \n Use appropriate language and tone in professional situations \n Participate actively in discussions and meetings \n Write clearer and more professional work-related messages \n\nCourse Outlines:  \nModule 1: Professional Workplace Communication  \n\n Using appropriate tone and language at work \n Speaking clearly and confidently \n Avoiding common workplace communication mistakes \n\nModule 2: Expressing Ideas and Opinions Effectively  \n\n Sharing ideas and viewpoints professionally \n Agreeing and disagreeing politely \n Asking and responding to questions confidently \n\nModule 3: Writing with Clarity and Professionalism  \n\n Writing clearer emails and messages \n Improving sentence structure and word choice \n Common writing errors and how to avoid them \n\nModule 4: Practical Application and Confidence Building  \n\n Workplace communication scenarios \n Guided speaking and writing practice \n Feedback and improvement tips \n\nPRICING: \n\nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/basic-english-at-the-workplace-level-3-1-day/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260407
DTEND;VALUE=DATE:20260409
DTSTAMP:20260422T071555
CREATED:20260109T063327Z
LAST-MODIFIED:20260112T071707Z
UID:50547-1775520000-1775692799@uoa-academy.com
SUMMARY:Customer Service Excellence (2 Days)
DESCRIPTION:Objectives \nTo equip participants with universal customer service skills that enhance client satisfaction\, professional communication\, and problem solving across any business or service environment. Participants will learn how to understand customer behaviour\, communicate effectively\, manage emotions\, and resolve issues efficiently to create positive\, lasting customer experiences.  \nTarget Audience \n\n Frontline staff in any customer-facing role \n Customer service operator in call center \n Marketing or sales personnel interacting with clients \n SMEs or startups managing customer relations \n Entrepreneurs \n\nLearning Outcomes \n\n\n Understand the fundamentals of professional customer service applicable to any business setting. \n Identify different customer types and adapt communication to meet their needs. \nApply verbal and non-verbal communication techniques. \n Manage personal and customer emotions to reduce conflict and enhance engagement. \n Handle complaints and resolve issues effectively using structured approaches. \n\n\nCourse Outlines \n\n\n\nDay 1 – Foundations of Customer Service & Communication  \n\n\nModule 1: Foundations of Customer Service Excellence  \n\n Importance of customer service in business success \nCustomer service as brand representation \n Professional behaviour and service mindset \n\nModule 2: Understanding Customers & Behaviour  \n\n Types of customers and behaviour patterns \n Customer expectations and service needs \n Adapting service approach to different customers \n\nModule 3: Professional Communication Skills  \n\n Verbal communication techniques \n Non-verbal communication and body language \n Active listening and effective questioning \n\nModule 4: Managing Service Interactions  \n\n\n\n Building rapport with customers \n Handling enquiries and requests professionally \n Managing difficult conversations calmly \n\n\n\nDay 2 – Generative AI Tools & Content Mastery  \nModule 5: Emotional Intelligence in Customer Service  \n\n Understanding self-awareness and emotional triggers \n Recognising customer emotions \n Managing emotions under pressure \n\nModule 6: Conflict Management & Difficult Customers  \n\n Common causes of customer conflict \n Techniques to de-escalate tense situations \n Responding professionally to challenging behaviour \n\nModule 7: Complaint Handling & Problem Resolution  \n\n Structured problem-solving approaches \n Managing complaints effectively \n Follow-up\, accountability\, and service recovery \n Common mistakes in complaint handling \n\nModule 8: Service Consistency & Practical Application  \n\n Delivering consistent service standards \n Case studies and real workplace scenarios \n Role plays and guided practice \n Key takeaways and action planning \n\nTraining Methodology  \nThis programme uses an interactive and hands-on approach combining short lectures\, group discussions\, case studies\, role plays\, and practical exercises. Participants actively practise communication\, emotional management\, conflict handling\, and problem resolution skills to build confidence and apply learning immediately in their work environment.  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/customer-service-excellence-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260407
DTEND;VALUE=DATE:20260409
DTSTAMP:20260422T071555
CREATED:20260109T072903Z
LAST-MODIFIED:20260122T041333Z
UID:50549-1775520000-1775692799@uoa-academy.com
SUMMARY:Telephone Techniques and Handling Difficult Clients  (2 Days)
DESCRIPTION:Objectives  \nThe Telephone Techniques and Handling Difficult Clients course aims to enhance participants’ communication skills in telephone interactions and equip them with strategies to effectively manage challenging client interactions. The primary objectives include providing insights into telephone etiquette\, developing techniques for handling difficult clients\, and fostering a positive customer service experience.  \nTarget Audience  \nThis course is designed for customer service representatives\, executives\, and professionals involved in telephone-based interactions. It is suitable for individuals seeking to improve their telephone communication skills and effectively handle challenging client situations. The content caters to those in various industries where telephone communication plays a crucial role in customer relations.  \nLearning Outcomes  \n\n Gain proficiency in telephone etiquette\, encompassing effective greetings\, active listening\, and maintaining a professional tone. \n Develop strategies for managing difficult clients\, addressing complaints\, and resolving conflicts during telephone interactions. \n Acquire skills to enhance customer satisfaction through improved communication effectiveness. \n Contribute to a positive and professional organizational image through effective telephone techniques. \nEmpower participants with the knowledge and tools to handle challenging client interactions with confidence and professionalism. \n\nCourse Outlines:  \nDay 1:  \nModule 1: Foundations of Effective Telephone Communication  \n\n Professional Telephone Etiquette (Greetings\, Introductions\, Closing Remarks) \nActive Listening Skills (Techniques for Effective Listening and Understanding) \nNonverbal Communication in Telephone Interactions (Tone of Voice\, Pace\, Enunciation) \n Building Rapport and Establishing Trust \n\nModule 2: Handling Customer Inquiries and Requests  \n\n Gathering Information and Clarifying Client Needs \n Providing Accurate and Concise Information \n Problem-Solving Techniques for Common Customer Inquiries \n Directing Calls and Transferring Calls Effectively \n\nModule 3: Techniques for Handling Customer Complaints  \n\n Active Listening and Empathy in Complaint Handling \n Acknowledging and Validating Customer Concerns \n De-escalation Techniques for Angry or Frustrated Clients \n Finding Solutions and Resolving Complaints Effectively \n\nModule 4: Building Rapport and Customer Relationships  \n\n Personalized Communication and Customer Recognition \n Active Listening and Empathy in Customer Interactions \n Building Trust and Credibility through Effective Communication \n\nDay 2:  \nModule 5: Dealing with Difficult Client Behaviors  \n\n Identifying and Addressing Aggressive\, Rude\, or Demanding Clients \nSetting Boundaries and Maintaining Professionalism \n Handling Difficult Conversations and Difficult People \n Techniques for Remaining Calm and Composed under Pressure \n\nModule 6: Handling Difficult Situations  \n\n Dealing with Irate Customers and Handling Angry Outbursts \nManaging Difficult Calls and Escalation Situations \n Handling Customer Complaints and Disputes \n Techniques for Handling Difficult or Sensitive Topics \n\nModule 7: Communication Technology and Tools  \n\n Utilizing Telephone Systems and Communication Technologies \nEffective Use of Call Recording and Monitoring Tools \n Communication Protocols and Best Practices \n Technology and its Impact on Customer Service \n\nModule 8: Enhancing Customer Satisfaction  \n\n Measuring Customer Satisfaction and Gathering Feedback \nUsing Customer Feedback to Improve Telephone Interactions \nCreating a Positive Customer Experience \n Building Long-Term Customer Relationships\n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/telephone-techniques-and-handling-difficult-clients-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260407
DTEND;VALUE=DATE:20260409
DTSTAMP:20260422T071555
CREATED:20260109T073539Z
LAST-MODIFIED:20260122T041211Z
UID:50552-1775520000-1775692799@uoa-academy.com
SUMMARY:Hazard Analysis and Critical Control Point (HACCP) + Food Safety Management System (2 days)
DESCRIPTION:Objectives  \nThe Hazard Analysis and Critical Control Point (HACCP) course is designed to educate participants on systematic approaches to identify\, assess\, and control potential hazards in food production processes. The primary objective is to equip participants with the knowledge and skills needed to implement and manage an effective HACCP system\, ensuring food safety\, compliance with regulations\, and the prevention of foodborne illnesses.  \nTarget Audience  \nThis course is specifically designed for professionals within executives\, middle management\, senior managers\, and employees in the hospitality sector relevant to this course. It is well-suited for individuals aiming to deepen their comprehension of HACCP principles. Additionally\, it is tailored for those actively engaged in the development\, implementation\, and upkeep of food safety management systems.  \nLearning Outcomes  \n\n Develop proficiency in identifying potential hazards in food production processes. \nAcquire skills in implementing effective control measures to mitigate identified risks. \nEmpower participants to contribute significantly to creating and maintaining a safe and compliant food handling environment within their professional capacities. \n\nCourse Outlines:  \nDay 1:  \nModule 1: Introduction to HACCP Principles  \n\n Examine systematic methodologies for identifying\, assessing\, and controlling potential hazards in food production processes. \n Emphasize the critical role of HACCP in ensuring food safety\, regulatory compliance\, and the prevention of foodborne illnesses. \n\nModule 2: Fundamentals of Hazard Identification  \n\n Cultivate proficiency in recognizing potential hazards at various stages of food production. \n Employ case studies and practical exercises to enhance skills in hazard identification. \n\nModule 3: Implementation of Control Measures  \n\n Develop skills in implementing effective control measures to mitigate identified risks. \nExplore best practices and real-world examples illustrating successful control measures application. \n\nDay 2:  \nModule 4: Establishment of an Effective HACCP System  \n\n Delve into the components and requirements of an effective HACCP system. \nProvide practical guidance on the development\, implementation\, and maintenance of robust food safety management systems. \n\nModule 5: Regulatory Compliance and Food Safety  \n\n Understanding the regulatory landscape and compliance requirements related to HACCP. \n Strategies for ensuring alignment with food safety regulations and industry standards. \n\nModule 6: Prevention of Foodborne Illnesses  \n\n Utilize case studies and scenarios focused on preventing foodborne illnesses through HACCP implementation. \n Analyze real-world examples to underscore the pivotal role of HACCP in food safety.\n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/haccp-food-safety-management-system-training-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260414
DTEND;VALUE=DATE:20260415
DTSTAMP:20260422T071555
CREATED:20260109T075216Z
LAST-MODIFIED:20260122T025454Z
UID:50554-1776124800-1776211199@uoa-academy.com
SUMMARY:Workplace Hazardous Materials Information
DESCRIPTION:Objectives  \nThe Workplace Hazardous Materials Information (WHMIS) programme is designed to provide participants with a comprehensive understanding of hazardous materials in the workplace and the associated safety measures. The programme equips participants with the necessary knowledge to identify\, handle\, and manage hazardous materials effectively while fostering a safety-conscious culture. Emphasis is placed on regulatory awareness\, proactive risk control\, and practical application to safeguard worker well-being.  \nTarget Audience  \nThis training is suitable for employees and professionals across industries where exposure to hazardous materials is present. It is designed for individuals responsible for handling\, storing\, and managing hazardous materials\, as well as those involved in maintaining a safe work environment. The programme is appropriate for both new and experienced personnel  \nLearning Outcomes  \n\n Understand potential risks associated with hazardous materials and apply appropriate safety measures \n Demonstrate awareness of WHMIS regulations and compliance requirements \nContribute actively to creating a safe and secure working environment \nApply informed practices to minimise risks related to hazardous materials \nSupport overall workplace safety through effective hazardous material management \n\nCourse Outlines:  \nModule 1: Introduction to Hazardous Materials  \n\n Significance of hazardous materials in the workplace \nOverview of WHMIS principles \n Importance of a safety-conscious culture \n\nModule 2: Identification & Safe Handling of Hazardous Materials  \n\n Techniques for identifying hazardous materials \n Safe handling practices \n Practical applications across different industries \n\nModule 3: Hazardous Materials Management & Storage  \n\n Effective handling and storage methods \n Strategies for managing hazardous materials \n Compliance with WHMIS regulations \n\nModule 4: WHMIS Regulations & Compliance Awareness  \n\n Understanding WHMIS regulatory requirements \n Legal implications of non-compliance \n Case examples and compliance lessons \n\nModule 5: Proactive Safety Measures & Risk Minimisation  \n\n Implementing proactive safety measures \n Hazard communication strategies \n Practical approaches to risk minimisation \n Promoting shared responsibility for workplace safety\n\nPRICING: \n\nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/workplace-hazardous-materials-information-4/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260414
DTEND;VALUE=DATE:20260416
DTSTAMP:20260422T071555
CREATED:20260109T075828Z
LAST-MODIFIED:20260112T070745Z
UID:50556-1776124800-1776297599@uoa-academy.com
SUMMARY:Mastering Canva Design with AI  (2 days)
DESCRIPTION:Objectives  \nThis workshop program is designed to empower professionals to effectively use Canva and its AI-powered tools to elevate their design skills for company-related content. From learning the basics of Canva’s interface to customizing brand-aligned templates and leveraging AI tools for faster\, smarter design\, participants will gain practical knowledge to create visually compelling and consistent corporate materials.  \nThrough guided tutorials\, real-world design challenges\, and collaborative feedback\, this workshop helps teams enhance internal communication assets\, client presentations\, reports\, marketing visuals\, and social media content. Whether you’re new to Canva or looking to upgrade your creative workflow with AI\, this program will help participants confidently create branded\, professional-quality designs with ease and efficiency.  \nTarget Audience  \nThis workshop is ideal for professionals\, entrepreneurs\, educators\, content creators\, and administrative staff who want to improve their visual communication through compelling designs. It is suitable for individuals with little to no design background\, as well as those looking to enhance their content creation using Canva and its AI tools for work\, branding\, teaching\, or personal projects.  \nLearning Outcomes  \nUpon completing this 2- day workshop\, participants should be able to :  \n\n Identify basic elements of Canva’s interface \n Understand Canva’s design features to creating visually balanced designs \nAble to create a simple graphic design using Canva\, either from scratch or by customizing an existing template. \n Use Canva to design simple marketing or communication materials such as posters\, infographics\, or slides aligned with company branding. \n Design and customise company-specific templates from scratch or using AI tools\, ensuring consistency with corporate identity and communication goals.Be willing to take on different roles in order to achieve the larger goal\, even though the roles may be more challenging or harder \n Understand how a leader can create the environment for teamwork to happen \n\nCourse Outlines: Day 1 – Canva Fundamentals & Core Design Skills  \nModule 1: Introduction to Canva & Design Thinking  \n\n Overview of Canva and its workplace applications \n Benefits of using Canva for corporate communication\nCreating and setting up a Canva account \n Navigating the Canva interface \n\nModule 2: Basic Design Elements  \n\n Understanding templates and design types \n Using text\, colours\, shapes\, and lines \n Uploading and using personal or company images \n Hands-on activity: Designing a basic poster \n\nModule 3: Working with Templates\, Images & Icons  \n\n Customising pre-designed templates \n Managing layers and grouping elements \n Using Canva’s image and icon libraries \n Best practices for image placement and cropping \n\nModule 4: Layout\, Visual Balance & Data Visualisation  \n\n Designing with grids and frames \n Creating photo collages and visual layouts \n Using charts and graphs for reports and presentations \nHands-on activity: Turning raw data into branded visuals \n\nDay 2 – Advanced Design\, AI Tools & Collaboration  \nModule 5: Advanced Typography & Design Pitfalls  \n\n Advanced text effects and typography controls \n Managing spacing\, alignment\, and hierarchy \n Common design mistakes and how to fix them \n Introduction to Canva AI tools \n\nModule 6: Creating Professional Presentations in Canva  \n\n Designing multi-slide presentations \n Applying brand colours\, fonts\, and layouts \n Using transitions\, animations\, and visual storytelling \nHands-on activity: Creating a branded slide deck \n\nModule 7: Collaboration\, Workflow & AI-Powered Creativity  \n\n Sharing designs and collaborating with teams \n Using comments\, version history\, and export options \nExploring Canva AI tools (Magic Write\, Magic Design) \nUsing AI for productivity while maintaining brand consistency \n\nModule 8: Final Design Project & Presentation  \n\n Individual or group design project \n Presentation of final designs \n Design critique\, feedback\, and improvement tips \n Programme wrap-up and Q&A \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/mastering-canva-design-with-ai-professional-workshop/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260415
DTEND;VALUE=DATE:20260417
DTSTAMP:20260422T071555
CREATED:20260109T080822Z
LAST-MODIFIED:20260112T070717Z
UID:50558-1776211200-1776383999@uoa-academy.com
SUMMARY:Level 1: Microsoft Excel (Beginner)
DESCRIPTION:Objectives  \nThe Level 1 Microsoft Excel (Fundamentals) course aims to provide participants with a foundational understanding of Excel’s fundamental features and functionalities. The primary objective is to equip participants with essential skills\, enabling them to navigate the Excel interface\, create and format spreadsheets\, perform basic calculations\, and utilize key tools for data analysis. This course focuses on building a solid Excel proficiency for beginners\, laying the groundwork for more advanced data manipulation and analysis in subsequent levels.  \nTarget Audience  \nThe target audience for this Microsoft Excel Fundamentals – Level 1 course is beginners and individuals with little to no prior experience with Excel. It is ideal for office workers\, students\, administrative professionals\, or anyone who needs to work with data and wants to gain a fundamental understanding of Excel’s basic functionalities.  \nLearning Outcomes  \n\n Navigate the Excel interface confidently and efficiently. \n Create\, save\, and manage spreadsheets and workbooks. \n Format data and cells to make the spreadsheet visually appealing and organized. \nPerform basic calculations using formulas and functions\, such as addition\, subtraction\, multiplication\, and division. \n Develop a solid foundation in Microsoft Excel\, providing a basis for further learning and more advanced Excel courses. \n\nCourse Outlines: Day 1:  \nModule 1: Introduction to Microsoft Excel  \n\n Excel interface and navigation \n Working with workbooks and worksheets \n Basic data entry and editing techniques \n\nModule 2: Formatting Data and Cells  \n\n Applying font styles and formatting \n Adjusting cell alignments and indents \n Using borders and shading \n Formatting numbers and dates \n\nModule 3: Basic Formulas and Functions  \n\n Understanding cell references (relative and absolute) \nPerforming arithmetic calculations \n Using SUM\, AVERAGE\, COUNT\, and other essential functions \nApplying auto-fill and auto-series techniques \n\nModule 4: Data Sorting and Filtering  \n\n Sorting data in ascending and descending order \n Applying custom sorts based on specific criteria \n Using AutoFilter to filter data \n\nDay 2:  \nModule 5: Working with Tables  \n\n Creating and managing Excel tables \n Using table features for data organization and analysis \n Utilizing the “Total Row” feature to calculate summary statistics within the table \nUnderstanding the benefits of using structured references in formulas within tables \n\nModule 6: Data Visualization with Charts  \n\n Creating different chart types (column\, bar\, pie\, line\, etc.) \n Formatting and customizing charts for better visualization \n Applying chart elements like axis titles and chart titles for better context \nModifying chart types and switching rows/columns for varied chart representations \n\nModule 7: Conditional Formatting  \n\n Applying conditional formatting to highlight data based on specific rules \nUsing icon sets\, data bars\, and color scales \n Utilizing conditional formatting to identify duplicates or unique values in data \nManaging and clearing conditional formatting rules as needed \n\nModule 8: Printing and Page Setup  \n\n Previewing and adjusting print settings \n Page layout and print area settings \n Printing options for worksheets and workbooks \n\n  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/level-1-microsoft-excel-training-beginner-fundamentals/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260415
DTEND;VALUE=DATE:20260417
DTSTAMP:20260422T071555
CREATED:20260109T081355Z
LAST-MODIFIED:20260112T070647Z
UID:50560-1776211200-1776383999@uoa-academy.com
SUMMARY:Smart Office Management & Administration
DESCRIPTION:Objectives  \nModern office professionals are required to manage increasing workloads\, evolving technologies\, and complex stakeholder expectations while maintaining professionalism and efficiency. This programme provides a structured and practical approach to office management and administrative excellence in today’s workplace. It addresses organisation\, time and task management\, communication\, and working effectively with superiors. The programme also introduces practical tools and techniques to improve daily work routines and personal effectiveness. Participants will gain clarity\, structure\, and confidence in managing their administrative responsibilities in a professional office environment.  \nTarget Audience  \n\n Administrative Professionals \n Office Managers and Executive Assistants \n Personal Assistants and Secretaries \n Clerical and Support Staff \n Employees involved in office coordination and administrative functions \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Apply structured approaches to organise office work and administrative responsibilities \n Manage time\, tasks\, and priorities more effectively in a dynamic work environment \nDemonstrate professional communication and workplace etiquette\nWork more effectively with superiors and internal stakeholders \n Utilise practical tools and techniques to improve daily work routines and efficiency \n\nCourse Outlines  \nDay 1: FOUNDATIONS OF EFFECTIVE OFFICE MANAGEMENT Module 1: Introduction to Modern Office Administration  \n\n The evolving role of office and administrative professionals \nGetting organised in a fast-paced work environment \nAdapting to IR 4.0\, digitalisation\, and AI in office administration \nUnderstanding expectations of a modern administrative role \n\nModule 2: Managing Time & Work Priorities  \n\n Managing personal time and coordinating schedules \nKeeping others on track and maintaining timelines \n Prioritisation using urgency vs importance \n SMART planning and goal-setting for administrative tasks \n\nModule 3: Managing Tasks\, Managing Self  \n\n Applying the 80:20 principle at work \n Understanding effectiveness vs efficiency \n Professional grooming and workplace presence \n Organising meetings and meeting etiquette \n Office ethics with internal and external stakeholders \n\nModule 4: Interpersonal Communication in the Workplace  \n\n Verbal and non-verbal communication skills \n Understanding body language and workplace signals \nPersonal image and professional impression \n Building internal networks and professional relationships\n\nDay 2: WORKING SMARTER & BUILDING PROFESSIONAL PARTNERSHIPS  \nModule 5: Managing Expectations of Superiors  \n\n Understanding different leadership styles \n Identifying your superior’s working preferences \n Balancing superior expectations with organisational policies \n Managing upward communication professionally \n\nModule 6: The Team of Two – Partnering with Your Boss  \n\n Building effective working relationships with superiors \n Compatibility vs chemistry in working styles \n Influencing and convincing skills at work \n Supporting decision-making and execution \n\nModule 7: Tools & Techniques to Organise Work Routine  \n\n Idea management through mind charting \n Planning work using activity vs timeline matrix \n Visual control and work monitoring \n Work alignment and follow-up techniques \n Managing updates and progress tracking \n\nModule 8: Wrap-Up & Moving Forward  \n\n Consolidation of key learning points \n Identifying improvement areas in daily work routines \n Translating learning into practical workplace actions \n Personal action planning for continuous improvement \n\nTraining Methodology  \nThis programme uses an interactive and practical learning approach\, combining guided discussions\, workplace scenarios\, hands-on exercises\, and individual reflection. Participants practise applying tools and techniques through real administrative situations to improve organisation\, communication\, and work efficiency. The focus is on immediate workplace application to ensure learning translates into improved performance and professionalism.  \n  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/smart-office-management-administration-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260421
DTEND;VALUE=DATE:20260423
DTSTAMP:20260422T071555
CREATED:20260109T083023Z
LAST-MODIFIED:20260112T070535Z
UID:50562-1776729600-1776902399@uoa-academy.com
SUMMARY:Multitasking & Time Management at the Workplace (2 Days)
DESCRIPTION:Objectives  \nThe “Managing Multiple Tasks and Work Priorities” course is designed to equip participants with effective strategies and techniques for managing their workload\, prioritizing tasks\, and maximizing productivity in a dynamic and fast-paced work environment. Through practical exercises\, discussions\, and real-life scenarios\, participants will learn how to effectively handle multiple responsibilities\, make informed decisions on task prioritization\, and enhance their time management skills.  \nTarget Audience  \nThe “Managing Multiple Tasks and Work Priorities” course is designed for professionals at all levels who are faced with managing multiple tasks\, responsibilities\, and competing priorities in their work. It is suitable for individuals from various industries and roles\, including managers\, supervisors\, project leads\, team members\, and anyone seeking to enhance their task management and work prioritization skills.  \nLearning Outcomes  \n\n Assess and analyze their workload to effectively manage multiple tasks and responsibilities. \n Apply proven time management techniques to maximize productivity and minimize time wastage. \n Prioritize tasks based on importance\, urgency\, and organizational goals. \nImplement strategies to minimize interruptions and distractions and maintain focus.\n\nCourse Outlines: Day 1:  \nModule 1: Introduction to Managing Multiple Tasks and Work Priorities  \n\nUnderstanding the challenges and impact of managing multiple tasks. \nIdentifying common time management pitfalls and how they affect productivity. \nSetting goals for improving task management and work prioritization. \nAnalyzing Workload and Task Prioritization \n\nModule 2: Assessing the current workload and identifying tasks and responsibilities.  \n\nApplying prioritization techniques to categorize tasks based on importance and urgency. \n Identifying key factors and criteria for effective task prioritization. \n Time Management Techniques \n\nModule 3: Exploring proven time management strategies and techniques.  \nSetting realistic deadlines and creating a time management plan.  \n\n Overcoming procrastination and managing distractions. \n Managing Interruptions and Distractions \n\nModule 4: Identifying common interruptions and distractions in the workplace.  \n\nImplementing strategies to minimize and effectively handle interruptions. \nDeveloping techniques to regain focus and maintain productivity. \n Delegating and Outsourcing Tasks \n\nDay 2:  \nModule 5: Recognizing tasks that can be delegated or outsourced.  \n\nUnderstanding the criteria for determining tasks that are suitable for delegation or outsourcing. \n Identifying tasks that are repetitive\, time-consuming\, or outside your core competency. \n Evaluating the potential benefits and risks associated with delegating or outsourcing specific tasks. \n\nModule 6: Effective Task and Project Planning  \n\n Breaking down projects into manageable tasks and creating action plans. \nUtilizing task management tools and software for planning and tracking progress. \nIncorporating flexibility and adaptability in task and project planning. \n\nModule 7: Prioritization Decision-Making  \n\n Making informed decisions on task prioritization based on organizational goals and deadlines. \n Applying techniques such as the Eisenhower Matrix or ABC Analysis. \nEvaluating trade-offs and considering the impact of task prioritization decisions. \n\nModule 8: Managing Work Overload and Stress  \n\n Recognizing signs of work overload and stress. \n Implementing stress management techniques and self-care practices. \nSeeking support and resources to manage work-related stress effectively. \n\n  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/multitasking-time-management-at-the-workplace-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260421
DTEND;VALUE=DATE:20260423
DTSTAMP:20260422T071555
CREATED:20260112T005457Z
LAST-MODIFIED:20260112T070452Z
UID:50575-1776729600-1776902399@uoa-academy.com
SUMMARY:Negotiation Skills to Close the Deal  (2 days)
DESCRIPTION:Objectives  \nThis training “Negotiation Skills to Close the Deal” course is designed to equip participants with the essential negotiation skills required to successfully close deals and agreements. The objectives include providing a comprehensive understanding of negotiation principles\, strategies\, and techniques. Participants will learn to navigate the complexities of negotiations\, build effective communication\, and develop the confidence to achieve favorable outcomes. By the end of the course\, participants will possess the tools to approach negotiations strategically\, overcome challenges\, and secure mutually beneficial deals.  \nTarget Audience  \nProfessionals involved in sales\, business development\, procurement\, and anyone engaged in deal-making activities especially all the executives and managers will benefit from this course. It is suitable for individuals seeking to enhance their negotiation skills\, whether they are experienced negotiators looking to refine their techniques or individuals entering roles that involve deal closures. This course is also valuable for entrepreneurs and business leaders aiming to foster a negotiation-savvy culture within their organizations.  \nLearning Outcomes  \n\n Develop a deep understanding of negotiation principles\, strategies\, and techniques crucial for successful deal-making. \n Acquire effective communication skills to build rapport\, actively listen\, and persuasively convey ideas during negotiations. \n Cultivate the ability to recognize and leverage favorable negotiation opportunities while addressing potential challenges. \n Gain confidence in navigating complex negotiations and adapt strategies to diverse situations. \n Integrate ethical considerations into negotiation practices to foster trust and cultivate long-term business relationships. \n\nCourse Outlines: Day 1  \nModule 1: Introduction to Negotiation  \n\n Overview of negotiation principles\, strategies\, and techniques \n Understanding the importance of effective negotiation in deal-making \n\nModule 2: Comprehensive Understanding of Negotiation Dynamics  \n\n Deep dive into negotiation principles crucial for successful deal-making \nAnalysis of negotiation strategies and their applications \n\nModule 3: Communication Excellence in Negotiations  \n\n Acquiring effective communication skills for building rapport \n Techniques for active listening and persuasively conveying ideas during negotiations \n\nModule 4: Navigating the Complexities of Negotiations  \n\n Strategies for navigating negotiation complexities \n Building confidence to achieve favorable outcomes in diverse negotiation scenarios \n\nDay 2  \nModule 5: Recognizing and Leveraging Opportunities  \n\n Cultivating the ability to recognize and leverage favorable negotiation opportunities \nAddressing potential challenges in negotiations \n\nModule 6: Integrating Ethical Considerations  \n\n Importance of ethical considerations in negotiation practices \n Strategies for fostering trust and cultivating long-term business relationships \n\nModule 7: Overcoming Objections and Handling Difficult Situations  \n\nTechniques for addressing objections effectively without breaking rapport \nStrategies for staying calm and composed in difficult or high-pressure negotiation scenarios \n Methods to reframe objections and turn them into opportunities for agreement \nConflict resolution tactics to ensure smooth progress in tough negotiations \n\nModule 8: Closing the Deal and Negotiation Follow-Up  \n\n Key strategies for successfully closing the deal while ensuring mutual satisfaction \nUnderstanding the psychological aspects of closing and how to create urgency without pressure \n Best practices for finalizing agreements and preparing the formal contract \nFollow-up techniques to maintain relationships and ensure smooth post-negotiation implementation \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/negotiation-skills-to-close-the-deal-2-day-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260421
DTEND;VALUE=DATE:20260423
DTSTAMP:20260422T071555
CREATED:20260112T010205Z
LAST-MODIFIED:20260112T070402Z
UID:50577-1776729600-1776902399@uoa-academy.com
SUMMARY:Sensory Awareness & Mindfulness (SAM)  (2 Days)
DESCRIPTION:Objectives  \nSensory Awareness & Mindfulness (SAM) is a wellbeing programme designed to help employees slow down\, reconnect with themselves\, and build healthier ways to cope with stress and emotional fatigue. The programme blends mindfulness with sensory-based self-care approaches to support professionals facing high workloads\, caregiving responsibilities\, and constant pressure.  \nOver two days\, participants will engage in guided sensory and mindfulness practices that enhance self-awareness\, emotional regulation\, and resilience. The programme focuses on practical\, experiential learning that participants can safely apply in daily work and personal life.  \nTarget Audience  \n\n Working Professionals \n Caretakers \n Helping Professionals \n Employees experiencing high workload or emotional demands \n\nLearning Outcomes  \n\n Understand the core pillars of self-care and the impact of neglecting wellbeing at work \n Recognise personal stress signals and early signs of burnout \n Apply mindfulness principles to manage emotional and mental challenges \nPractise a range of sensory-based self-care techniques \n Use creative expression as a tool for emotional processing and grounding\nDevelop a personal mindfulness and self-care routine \n\nCourse Outlines:  \nDay 1 – Awareness\, Regulation & Inner Stability  \nModule 1: Understanding Stress & the Modern Workplace \nWorkplace stress in today’s environment  \n\n Emotional load\, mental fatigue\, and burnout risks \n How stress affects focus\, mood\, and behaviour \n\nModule 2: The Body–Mind Connection  \n\n How the nervous system responds to stress \n Fight\, flight\, freeze and shutdown responses \n Recognising physical and emotional stress signals \n\nModule 3: Foundations of Mindfulness  \n\n What mindfulness is (and what it is not) \n Present-moment awareness \n The 9 attitudes of mindfulness \n Applying mindfulness at work \n\nModule 4: Sensory Awareness for Grounding  \n\n Using sight\, sound\, touch\, and movement to regulate emotions\nGrounding techniques for overwhelm and anxiety \n Sensory practices for focus and calm \n\nDay 2 – Expression\, Integration & Resilience Building  \nModule 5: Sensory-Based Self-Care Practices  \n\n Brainspotting (gaze spotting) for emotional release \n Mindfulness touch practices \n Mindfulness body movement and walking \n\nModule 6: Creative Expression for Emotional Processing  \n\n Expressive art as a non-verbal processing tool \n Bilateral music and drawing \n Painting and reflective writing for clarity \n\nModule 7: Building Emotional Resilience  \n\n Responding vs reacting \n Self-compassion and emotional balance \n Creating healthy coping strategies for daily stress \n\nModule 8: Integration & Personal Mindfulness Plan  \n\n Integrating mindfulness into daily routines \n Creating a simple\, sustainable self-care plan \n Reflection\, sharing\, and commitment to practice \n \n\nTraining Methodology  \nThis programme uses experiential learning\, sensory-based practices\, creative expression\, guided reflection\, and group sharing. Participants engage in hands-on mindfulness activities designed to promote awareness\, emotional regulation\, and resilience in a safe and supportive environment.  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/sensory-awareness-mindfulness-sam/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260421
DTEND;VALUE=DATE:20260423
DTSTAMP:20260422T071555
CREATED:20260112T011705Z
LAST-MODIFIED:20260112T070123Z
UID:50579-1776729600-1776902399@uoa-academy.com
SUMMARY:Strategic Leadership & Change Mastery (2 Days)
DESCRIPTION:Objectives  \nThe program is designed to equip leaders with skills to drive change and lead teams strategically. It develops a mindset of adaptability and forward‑thinking in leadership. This program offers participants relevant tools and frameworks for aligning team goals with organizational strategy and change.  \nTarget Audience  \nThe program is suitable for middle to senior-level managers\, department heads\, business unit leaders\, change agents\, transformation teams\, and high-potential talent in the leadership pipeline.  \nLearning Outcomes  \nBy the end of this program\, participants will be able to:  \n\n Apply strategic thinking frameworks to effectively align team actions with organizational goals. \n Lead change initiatives with clarity\, confidence\, and impactful communication. \nIdentify sources of resistance to change and implement strategies to manage them effectively. \n Apply a strategic change framework to drive successful transformation in the workplace. \n\nCourse Outlines: Day 1: Strategic Leadership Foundations  \nModule 1: The Role of a Strategic Leader  \n\n Moving from operational to strategic mindset \n Traits of high-impact leaders \n Personal leadership audit & clarity of purpose \n\nModule 2: Strategic Thinking & Alignment  \n\n Using SWOT\, PESTLE\, and Strategic Mapping \n Aligning team goals with organizational direction \n Making trade-offs and resource prioritization \n\nModule 3: Decision-Making Under Pressure  \n\n Critical thinking tools (e.g.\, 5 Whys\, Fishbone) \n Risk-aware and data-informed decisions \n Deciding with incomplete information \n\nDay 2: Change is the Only Constant!  \nModule 4: From Status Quo to Future State  \n\n Change Gurus and Paradigm Shift \n Lewin’s 3-Step Change Model \n Kotter’s 8-Step Change Model \n Who Says the Elephant Can’t Dance? \n\nModule 5: Transformation Matrix  \n\n Degree\, level\, and scope of change \n Continuous improvement vs drastic change \n Quick wins vs sustainable shifts \n Change agent \n\nModule 6: Change Management Framework  \n\n Organizational-wide change \n New KPIs\, behaviors\, coaching\, mentoring-performance \nCulture-wide change \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/strategic-leadership-change-mastery/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260421
DTEND;VALUE=DATE:20260423
DTSTAMP:20260422T071555
CREATED:20260112T014909Z
LAST-MODIFIED:20260112T070143Z
UID:50581-1776729600-1776902399@uoa-academy.com
SUMMARY:Basic Mandarin for Workplace Communication (2 Days)
DESCRIPTION:Objectives  \nThis programme is designed to help participants develop basic Mandarin communication skills for workplace and daily interactions. It focuses on pronunciation\, tones\, simple sentence structures\, and commonly used Mandarin expressions. Using an easy\, interactive\, and practical approach\, participants will gain confidence to communicate in basic Mandarin with colleagues\, customers\, and social contacts. The programme supports continuous learning and application in real-life workplace situations.  \nTarget Audience  \n\n Employees with no or minimal Mandarin knowledge \n Frontline and customer-facing staff \n Administrative and support staff \n Professionals interacting with Mandarin-speaking colleagues or customers \n\nLearning Outcomes  \nBy the end of this program\, participants will be able to:  \n\n Pronounce Hanyu Pinyin and the four Mandarin intonations \n Use basic Mandarin greetings and daily expressions \n Conduct a simple self-introduction and address others appropriately \nCommunicate basic preferences and simple needs \n Use common Mandarin vocabulary related to numbers\, time\, money\, places\, and daily activities \n Apply basic Mandarin in simple workplace and social conversations \n\nCourse Outlines: Module 1: Mental Preparation & Motivation  \n\n Understanding the importance of Mandarin communication \nBuilding confidence and interest in learning Mandarin \n\nModule 2: Hanyu Pinyin & Pronunciation  \n\n Introduction to Hanyu Pinyin \n Correct pronunciation techniques \n\nModule 3: Four Intonations (Tones)  \n\n Understanding the four Mandarin tones \n Practising tone accuracy \n\nModule 4: Daily Greetings & Useful Expressions  \n\n Common greetings \n Frequently used daily expressions \n\nModule 5: Self-Introduction & Addressing People  \n\n Introducing oneself \n Proper ways to address people \n\nDay 2 – Practical Vocabulary & Workplace Conversations Module 6: Basic Vocabulary for Daily & Workplace Use  \n\n Names of things and places \n Common nouns\, verbs\, adverbs\, and adjectives \n\nModule 7: Numbers\, Time & Money  \n\n Numbers and money value \n Time\, day\, week\, month\, and year \n\nModule 8: Simple Conversations & Preferences  \n\n Expressing likes and preferences \n Asking and answering simple questions \n\nModule 9: Practical Daily Situations  \n\n Basic shopping and bargaining \n Ordering food in restaurants \n\nModule 10: Practice & Reinforcement  \n\n Singing for pronunciation practice \n Simple conversation practice \n Short test and recap \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/basic-mandarin-for-workplace-communication-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260505
DTEND;VALUE=DATE:20260507
DTSTAMP:20260422T071555
CREATED:20260112T020455Z
LAST-MODIFIED:20260112T070302Z
UID:50583-1777939200-1778111999@uoa-academy.com
SUMMARY:From Customer Service to Customer Experience (2 Days)
DESCRIPTION:Objectives  \nThis programme helps participants move beyond basic service delivery toward creating memorable customer experiences. Participants learn to anticipate needs\, handle complaints with empathy\, and deliver consistent excellence that builds loyalty and brand trust. The programme aims to:  \n\n Strengthen participants’ ability to manage customers with professionalism and care. \nDevelop proactive service behaviors that exceed expectations. \n Equip teams with practical recovery strategies for real-life service challenges. \n\nTarget Audience  \nFrontline Staff\, Customer Service Representatives\, Call Centre Agents\, Hospitality Teams\, Sales Assistants\, and anyone involved in direct customer interaction.  \nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Differentiate between customer service and customer experience. \n Demonstrate proactive service behaviors in handling daily interactions. \nApply the WOW Recovery method to turn complaints into loyalty. \n Use empathy\, tone\, and anticipation to manage diverse customer emotions. \nCreate a consistent service culture that reflects organizational values. \n\nCourse Outlines  \nDay 1: Creating Memorable Moments  \nModule 1: The Shift from Service to Experience  \nProgram Content:  \n\n What defines excellent customer experience today \n Emotional connection and memory in customer loyalty \nThe “Moments that Matter” concept \n\nActivities / Exercises:  \n\n Service Story Reflection: Best and worst experience \n Group activity: Mapping your customer’s journey \n\nModule 2: Communication that Connects  \nProgram Content:  \n\n Verbal and non-verbal communication in service interactions \nTone\, empathy\, and active listening skills \n Handling diverse personalities and emotional triggers \n\nActivities / Exercises:  \n\n Empathy simulation: “Walk in My Shoes” \n Role-play: Calming an upset customer \n\nDay 2: Anticipate\, Recover\, and Delight  \nModule 3: Proactive Service & Anticipation Skills  \nProgram Content:  \n\n Reading customer cues before problems arise \n Anticipating needs based on service patterns \n Service personalization techniques \n\nActivities / Exercises:  \n\n “Guest Radar” observation game \n Team brainstorm: Anticipation in your department \n\nModule 4: WOW Recovery & Lasting Impressions  \nProgram Content:  \n\n Handling complaints using the WOW Recovery model \nTurning service failure into a relationship opportunity \n Building habits for consistent service excellence \n\nActivities / Exercises:  \n\n Real complaint analysis: “What went wrong?” \n Group presentation: Design your department’s WOW recovery plan \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/from-customer-service-to-customer-experience-2-day-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260505
DTEND;VALUE=DATE:20260507
DTSTAMP:20260422T071555
CREATED:20260112T021406Z
LAST-MODIFIED:20260112T070210Z
UID:50587-1777939200-1778111999@uoa-academy.com
SUMMARY:Speak & Write Confidently with Better English (2 Days)
DESCRIPTION:Objectives  \nThe objective of this training course is to enhance participants’ confidence and effectiveness in speaking and writing English in the workplace. This programme is designed for professionals who already possess basic English knowledge but require improvement in fluency\, clarity\, and professional communication.  \nThe course focuses on practical workplace communication\, helping participants express ideas clearly\, participate confidently in discussions\, and produce professional written communication such as emails\, messages\, and simple reports. By addressing common Malaysian English challenges\, participants will develop stronger communication skills applicable to daily work situations.  \nTarget Audience  \nThis training course is designed for Malaysian working professionals who have basic to intermediate English proficiency and use English in their daily work. It is particularly suitable for:  \n\n Executives\, officers\, supervisors\, and support staff \n Frontline and customer-facing employees \n Employees who understand English but lack confidence in speaking and writing \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Speak more confidently in workplace conversations and meetings \n Express ideas clearly without overthinking \n Write professional emails and messages with clarity and confidence \nReduce common Malaysian English errors \n Communicate more effectively in daily work situations \n\nCourse Outlines  \nDAY 1: Speaking with Confidence in the Workplace  \nModule 1: Workplace English in the Malaysian Context  \n\n Common communication challenges faced by Malaysian professionals \nUnderstanding the gap between knowing and speaking English \nDifferences between casual and professional English \n Building awareness of speaking habits and confidence levels \n\nModule 2: Speaking Clearly and Naturally  \n\n Structuring thoughts before speaking \n Improving clarity\, pronunciation\, and intonation \n Avoiding direct translation from Bahasa Malaysia \n Using simple and correct English confidently \n\nModule 3: Confident Communication in Meetings and Discussions  \n\n Expressing opinions\, ideas\, and suggestions professionally \nAsking questions and clarifying information \n Agreeing and disagreeing politely \n Managing hesitation and interruptions \n\nModule 4: Handling Workplace Conversations and Situations  \n\n Communicating with colleagues\, seniors\, and clients \n Giving explanations\, updates\, and instructions \n Handling misunderstandings professionally \n Building confidence to speak up at work \n\nDAY 2: Writing Clearly and Professionally  \nModule 5: Principles of Professional Workplace Writing  \n\n Writing clearly and concisely \n Common sentence and grammar errors in Malaysian English\nStructuring sentences and paragraphs effectively \n Writing with appropriate tone and professionalism \n\nModule 6: Writing Effective Emails and Workplace Messages  \n\n Structuring professional emails \n Writing requests\, updates\, and follow-ups \n Professional WhatsApp and internal communication \nAvoiding unclear or overly direct messages \n\nModule 7: Writing Simple Reports\, Notes\, and Documentation  \n\n Writing short reports and summaries \n Organising ideas logically \n Using appropriate vocabulary and tone \n Reducing overthinking and improving writing confidence \n\nModule 8: Integrating Speaking and Writing Skills  \n\n Thinking in English for better fluency \n Applying speaking skills to writing tasks \n Personal communication improvement plan \n Sustaining confidence and continuous improvement\n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/speak-write-confidently-with-better-english-2-day-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260505
DTEND;VALUE=DATE:20260507
DTSTAMP:20260422T071555
CREATED:20260112T022410Z
LAST-MODIFIED:20260112T070241Z
UID:50589-1777939200-1778111999@uoa-academy.com
SUMMARY:Certification Basic First Aid Training (BOFAC) + CPR Training + AED Training (2 days)
DESCRIPTION:Objectives  \nThe Certification Basic First Aid Training (BOFAC) + CPR Training + AED Training is a comprehensive 2-day course designed to equip participants with essential first aid skills\, CPR techniques\, and AED operation knowledge. Participants will learn how to respond effectively to emergencies\, provide life-saving interventions\, and manage common injuries\, illnesses\, and medical conditions. The course combines theoretical knowledge with hands-on practice\, simulations\, and role-play exercises to ensure participants develop the necessary skills and confidence to handle emergency situations.  \nTarget Audience  \nThe Certification Basic First Aid Training (BOFAC) + CPR Training + AED Training is specifically designed for individuals who are expected to perform first aid in their workplace. This comprehensive course is aimed at providing participants with the necessary knowledge and skills to effectively respond to medical emergencies and provide immediate care to injured or ill individuals.  \nLearning Outcomes  \n\n Understand the importance of basic first aid and CPR in emergency situations. \nDemonstrate proficiency in providing CPR to adults\, children\, and infants. \nOperate an Automated External Defibrillator (AED) effectively and safely. \nAssess and prioritize injuries and illnesses\, and provide appropriate first aid interventions. \n\nDay 2:  \nModule 6: First Aid for Medical Conditions  \n\n Recognizing and responding to heart attacks\, strokes\, and seizures \nManaging diabetes-related emergencies \n Administering appropriate first aid for asthma attacks and other respiratory conditions \n\nModule 7: First Aid for Pediatric Emergencies  \n\n Specific considerations for providing first aid to infants and children \nManaging common pediatric emergencies\, such as fevers\, seizures\, and allergic reactions \n Techniques for comforting and calming distressed children during first aid situations \n\nModule 8: First Aid in Remote and Disaster Situations  \n\n Understanding the unique challenges and considerations in remote and disaster settings \n Essential first aid skills for wilderness\, outdoor\, or remote locations \nPreparing and responding to natural disasters and other large-scale emergencies \n\nModule 9: Practical Scenarios and Role-Play Exercises  \n\n Engaging in simulated emergency scenarios to apply first aid and CPR skills \nParticipating in role-play exercises to practice communication and coordination during emergencies \n Receiving feedback and guidance from instructors on performance and techniques \n\nModule 10: Certification Assessment  \n\n Final assessment to evaluate participants’ understanding and application of first aid and CPR skills \n Certification awarded upon successful completion of the assessment \n\n  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/certification-basic-first-aid-bofac-cpr-aed-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260507
DTEND;VALUE=DATE:20260508
DTSTAMP:20260422T071555
CREATED:20260112T022855Z
LAST-MODIFIED:20260112T070236Z
UID:50591-1778112000-1778198399@uoa-academy.com
SUMMARY:Safety Measures & Emergency Actions Training Course (1 Day)
DESCRIPTION:Objectives  \nThe objective of this training course is to equip participants with essential knowledge and practical skills to ensure a safe and secure environment in various settings. This programme focuses on core safety measures\, risk awareness\, and effective emergency response actions\, enabling participants to respond proactively to incidents\, reduce risks\, and manage emergencies confidently and professionally.  \nTarget Audience  \nThis training course is designed for security personnel\, including new hires and experienced officers\, who are responsible for maintaining safety\, security\, and emergency readiness within their assigned premises.  \nLearning Outcomes  \n\n Understand key safety and security protocols relevant to their roles \nIdentify workplace risks and potential hazards effectively \n Apply physical security and access control measures appropriately \nRespond to fire and emergency situations using correct procedures \nPerform basic emergency response and first aid actions \n Participate effectively in emergency drills and crisis situations \n\nCourse Outlines:  \nDay 1:  \nModule 1: Introduction to Safety Measures & Security Responsibilities  \n\n Importance of safety in security operations \n Legal and ethical considerations in safety management \nRoles\, duties\, and protocols of security officers \n Creating a safety-conscious mindset \n\nModule 2: Risk Assessment & Hazard Identification  \n\n Principles of risk assessment \n Identifying common workplace and site-specific hazards \nPreventive measures to minimise risks \n Reporting and documentation of safety concerns \n\nModule 3: Physical Security & Access Control Measures  \n\n Access control and identification procedures \n Visitor management practices \n Surveillance and monitoring systems \n Perimeter security measures \n\nModule 4: Fire Safety & Emergency Evacuation  \n\n Fire prevention and common fire hazards \n Emergency evacuation procedures \n Roles during fire emergencies \n Proper use of fire extinguishers \n\nModule 5: Emergency Response\, First Aid & Crisis Handling  \n\n Emergency response procedures and communication protocols \nCoordination with emergency services \n Recognising common injuries and basic first aid response \nDe-escalation techniques for volatile situations \n Crisis identification and response strategies \n\nModule 6: Practical Drills\, Review & Assessment  \n\n Simulated emergency and evacuation drills \n Scenario-based role play and response exercises \n Review of key concepts and best practices \n Knowledge assessment and course wrap-up \n\n  \nPRICING: \n\nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/safety-measures-emergency-actions-training-1-day-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260507
DTEND;VALUE=DATE:20260508
DTSTAMP:20260422T071555
CREATED:20260112T023540Z
LAST-MODIFIED:20260112T023540Z
UID:50593-1778112000-1778198399@uoa-academy.com
SUMMARY:Mastering Microsoft PowerPoint & Presentation Skills (1 Day)
DESCRIPTION:Objectives  \nThis programme is designed for professionals who already use Microsoft PowerPoint and want to elevate both their slide design and presentation delivery skills. It focuses on transforming content-heavy slides into clear\, visually compelling messages while strengthening presentation structure and audience engagement. Participants will learn how to design slides that support decision-making\, influence stakeholders\, and communicate ideas with impact. The programme also integrates practical presentation techniques to ensure slides and delivery work together effectively. By the end of the session\, participants will be able to present with greater clarity\, confidence\, and professionalism.  \nTarget Audience  \n\n Executives\, managers\, and team leaders \n Sales\, marketing\, and business development professionals \n Trainers\, presenters\, and subject matter experts \n Professionals who frequently present data\, proposals\, or reports \n\nLearning Outcomes  \n\nDesign clear\, professional\, and visually consistent PowerPoint slides \nStructure presentations for clarity\, flow\, and decision-making \nUse advanced PowerPoint features to improve efficiency and design quality \nPresent ideas confidently and engage audiences effectively \nDeliver presentations that influence\, inform\, and persuade \n\nCourse Outline Module 1: Structuring an Effective Presentation  \n\n Defining presentation objectives and key messages \nUnderstanding audience needs and expectations \n Building logical flow and structure for clarity \n\nModule 2: Advanced PowerPoint Slide Design  \n\n Applying visual hierarchy and clean layouts \n Effective use of fonts\, colours\, and spacing \n Simplifying content and avoiding slide overload \n\nModule 3: Professional Use of PowerPoint Tools  \n\n Using Slide Master for consistency \n Working with shapes\, icons\, images\, and alignment tools \nImproving efficiency and slide quality \n\nModule 4: Presenting Data and Key Messages Clearly  \n\nChoosing the right charts and visuals \n Highlighting insights and key takeaways \n Avoiding common data presentation mistake \n\nModule 5: Presentation Skills for Confident Delivery ● Voice control\, posture\, and body language  \n\n Engaging audiences and managing attention \n Handling questions and interruptions professionally \n\n  \nPRICING: \n\nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/mastering-microsoft-powerpoint-presentation-skills-1-day-2/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260507
DTEND;VALUE=DATE:20260508
DTSTAMP:20260422T071555
CREATED:20260112T024309Z
LAST-MODIFIED:20260112T024625Z
UID:50595-1778112000-1778198399@uoa-academy.com
SUMMARY:Microsoft Word Excellence (1 day)
DESCRIPTION:Objectives  \nThe Microsoft Word Excellence program is designed to equip participants with advanced skills and proficiency in utilizing Microsoft Word. The primary objectives include enhancing document creation efficiency\, mastering advanced formatting features\, and enabling participants to leverage the full spectrum of Word’s capabilities. The program is designed to empower participants to create professional\, well-structured documents\, and streamline their workflow through the optimal use of Microsoft Word’s extensive features.  \nTarget Audience  \nThis training is tailored for professionals\, office administrators\, executives\, senior managers\, and anyone seeking to enhance their proficiency in Microsoft Word. It caters to individuals at various skill levels\, from beginners aiming to build foundational knowledge to advanced users looking to unlock the full potential of Microsoft Word for document creation and formatting.  \nLearning Outcomes  \n\n Achieve mastery in advanced document creation\, formatting\, and editing techniques. \nEffectively utilize templates for efficient document creation. \n Acquire time-saving shortcuts for enhanced productivity. \n Explore advanced formatting options for professional document presentation. \nOptimize Microsoft Word usage to enhance overall productivity and document creation capabilities. \n\nCourse Outlines:  \nModule 1: Advanced Document Creation  \n\n Mastery in advanced document creation techniques. \n Effective use of templates for efficient document creation. \n\nModule 2: Advanced Formatting Techniques  \n\n Achieving proficiency in advanced formatting options. \n Exploring advanced formatting for professional document presentation. \n\nModule 3: Collaboration and Efficiency  \n\n Seamless collaboration on shared documents. \n Acquiring time-saving shortcuts for enhanced productivity. \n\nModule 4: Practical Application and Mastery  \n\n Practical application of advanced Word features. \n Mastery in utilizing the full spectrum of Microsoft Word capabilities. \n\nModule 5: Integrating Multimedia and Hyperlinks  \n\n Embedding multimedia elements for dynamic documents. \nIncorporating hyperlinks for interactive content. \n\nModule 6: Advanced Editing and Proofreading  \n\n Utilizing advanced editing tools for precision. \n Implementing effective proofreading techniques. \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/microsoft-word-excellence-1-day-2/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260513
DTEND;VALUE=DATE:20260515
DTSTAMP:20260422T071555
CREATED:20260112T025220Z
LAST-MODIFIED:20260112T025220Z
UID:50598-1778630400-1778803199@uoa-academy.com
SUMMARY:Hospitality Revenue Management (2 Days)
DESCRIPTION:Objectives  \nHospitality Revenue Management is a critical discipline for maximising profitability in an increasingly competitive and dynamic market. This 2-day programme equips hospitality professionals with practical knowledge and tools to understand demand patterns\, apply effective pricing strategies\, manage distribution channels\, and optimise overall revenue performance.  \nThe programme focuses on real operational realities within the hospitality industry\, combining revenue concepts with practical decision-making to support sustainable business growth and improved financial outcomes.  \nTarget Audience  \n\n Hotel Managers and Assistant Managers \n Revenue\, Sales\, and Reservations Teams \n Front Office Managers and Supervisors \n F&B Managers involved in pricing decisions \n Hospitality professionals responsible for revenue performance \n\nLearning Outcomes  \n\n Define supervisory management and the core competencies required. \nIdentify their own personality and leadership styles\, and how these impact their team. \nApply effective behavioural\, communication\, and delegation skills. \n Supervise\, coordinate\, and synergise team performance to achieve goals. \nProvide constructive feedback\, coaching\, and performance reviews. \nDemonstrate a balanced role as a supervisor in managing self\, others\, and the business. \n\nCourse Outline  \nDay 1 – Revenue Management Fundamentals & Demand Analysis Module 1: Introduction to Revenue Management  \n\n What is revenue management and why it matters \n Evolution of revenue management in hospitality \n Revenue mindset vs traditional selling approach \n\nModule 2: Understanding Demand & Market Dynamics  \n\n Demand drivers in the hospitality industry \n Seasonality\, events\, and market behaviour \n Identifying high-demand and low-demand perio \n\nModule 3: Market Segmentation & Customer Behaviour  \n\n Types of market segments (corporate\, leisure\, group\, OTA\, etc.) \nBooking behaviour and price sensitivity \n Segment-based revenue opportunities \n\nModule 4: Forecasting Fundamentals  \n\n Purpose of forecasting \n Key metrics: Occupancy\, ADR\, RevPAR \n Using historical data to forecast demand \n Common forecasting mistakes \n\nDay 2 – Pricing\, Distribution & Revenue Optimisation  \nModule 5: Pricing Strategies & Yield Management  \n\n Dynamic pricing vs fixed pricing \n Rate structures and Best Available Rate (BAR) \n Managing discounts\, promotions\, and packages \n\nModule 6: Inventory Control & Distribution Channels  \n\n Room inventory management principles \n Role of OTAs\, direct bookings\, and corporate contracts ● Channel costs and profitability \n\nModule 7: Integrating Revenue with Sales & Operations  \n\n Aligning revenue management with sales and marketing \nManaging overbooking and walk-in strategies \n Communicating revenue decisions across departments \n\nModule 8: Revenue Performance Review & Action Planning  \n\n Analysing revenue reports and KPIs \n Identifying improvement opportunities \n Developing a simple revenue action plan \n Programme recap and key takeaways \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/hospitality-revenue-management-2-day-professional-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260513
DTEND;VALUE=DATE:20260515
DTSTAMP:20260422T071555
CREATED:20260112T030609Z
LAST-MODIFIED:20260112T030609Z
UID:50600-1778630400-1778803199@uoa-academy.com
SUMMARY:(HVAC) System Controls: Level 2 – Technical Understanding and SOPs (2 Days)
DESCRIPTION:Objectives  \nThis “HVAC System Controls: Level 2” course equips participants with advanced knowledge and skills necessary for effective HVAC system maintenance and optimization. Key objectives include deepening understanding of HVAC system components\, controls\, and operations; mastering advanced troubleshooting and diagnostic techniques; developing proficiency in preventive maintenance procedures; enhancing analytical and problem-solving skills for complex system issues; ensuring compliance with safety regulations and industry standards; improving system efficiency\, reliability\, and energy performance; and ultimately enhancing professional development and career advancement within the HVAC field.  \nTarget Audience  \nThis course is specifically designed for experienced HVAC professionals seeking to enhance their expertise in system controls and preventive maintenance. The ideal participants include experienced HVAC technicians\, engineers\, and maintenance personnel who possess a foundational understanding of HVAC systems and are eager to expand their knowledge and skills.  \nLearning Outcomes  \n\n Analyze and interpret complex HVAC system schematics and control diagrams. \nDiagnose and troubleshoot malfunctions in various types of HVAC control systems. \nUtilize diagnostic tools and equipment to identify and resolve system issues. \nApply industry best practices and safety procedures to all maintenance activities. \nOptimize system performance and energy efficiency through effective maintenance strategies. \n Communicate technical information effectively and collaborate effectively with other team members. \n\nCourse Outlines:  \nDay 1:  \nModule 1: Introduction to Advanced HVAC Controls  \n\n Overview of advanced control systems (e.g.\, Direct Digital Controls (DDC)\, Building Management Systems (BMS)) \n Importance of control systems in modern HVAC systems \n Benefits of advanced control strategies (e.g.\, energy efficiency\, improved comfort) \n\nModule 2: Advanced Control System Components  \n\n In-depth exploration of DDC components (controllers\, sensors\, actuators) \nBuilding Management System architecture and communication protocols \nUnderstanding control signals and data transmission \n\nModule 3: Control Loop Analysis and Tuning  \n\n Principles of control loops (feedback\, feedforward) \n Control loop tuning methods (PID control) \n Identifying and addressing control loop instability \n\nModule 4: Electrical Systems and Safety  \n\n Electrical safety protocols and procedures \n Electrical wiring diagrams and troubleshooting techniques \n Motor controls\, starters\, and variable frequency drives (VFDs) \n Electrical safety devices and their operation \n\nDay 2:  \nModule 5: HVAC System Components and Operation  \n\n Advanced study of refrigeration cycles and heat transfer principles \nIn-depth analysis of various HVAC equipment (e.g.\, chillers\, boilers\, air handlers) \nUnderstanding system interdependencies and interactions \n\nModule 6: Preventive Maintenance Procedures  \n\n Developing and implementing comprehensive preventive maintenance plans \nPerforming routine inspections\, cleaning\, and adjustments \n Utilizing checklists and logbooks for accurate record-keeping \n Identifying potential maintenance issues and implementing corrective actions \n\nModule 7: Troubleshooting and Diagnostics  \n\n Advanced troubleshooting techniques for common HVAC system problems \nUtilizing diagnostic tools (e.g.\, multimeters\, pressure gauges\, infrared thermometers) \nFault finding and root cause analysis \n Developing effective troubleshooting strategies \n\nModule 8: Energy Efficiency and Sustainability  \n\n Strategies for optimizing system energy efficiency \n Identifying and implementing energy-saving measures \n Understanding and complying with energy codes and regulations \n Integrating sustainable practices into HVAC maintenance \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/hvac-system-controls-level-2-technical-training-sops/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260513
DTEND;VALUE=DATE:20260515
DTSTAMP:20260422T071555
CREATED:20260112T031305Z
LAST-MODIFIED:20260112T031305Z
UID:50602-1778630400-1778803199@uoa-academy.com
SUMMARY:Drive in to the ChatGPT & AI Tools For Workplace (2 Days)
DESCRIPTION:Objectives  \nThe objective of this 2-day training programme is to equip participants with practical\, hands-on knowledge and skills to effectively utilize ChatGPT and AI tools in the workplace. This programme enables participants to enhance productivity\, streamline workflows\, improve communication\, and support better decision-making using AI. Participants will also understand ethical considerations\, best practices\, and real-world applications of AI tools across various job functions.  \nTarget Audience  \nThis programme is designed for:  \n\n Professionals\, executives\, and managers \n Team leaders and supervisors \n HR\, administration\, operations\, marketing\, and support staff \n Organizations seeking to integrate AI tools into daily work processes \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Understand the fundamentals of AI and ChatGPT and their impact on the workplace \nUse ChatGPT effectively to support daily work tasks and decision-making \nApply prompt engineering techniques to get accurate and useful AI outputs \nAutomate routine tasks and improve efficiency using AI tools \n Use AI ethically\, responsibly\, and securely in the workplace \n Apply AI tools for communication\, reporting\, analysis\, and problem-solving \nIdentify suitable AI tools for different job roles and business functions \n\nCourse Outlines:  \nDay 1: Foundations & Productivity with ChatGPT  \nModule 1: Introduction to AI & ChatGPT in the Workplace  \n\n Overview of Artificial Intelligence and Generative AI \n Understanding how ChatGPT works \n Capabilities and limitations of ChatGPT \n Current AI trends and workplace impact \n Identifying opportunities for AI adoption in daily work \n\nModule 2: Getting Started with ChatGPT – Practical Usage  \n\n Navigating ChatGPT interface and features \n Understanding prompts and responses \n Do’s and Don’ts when using ChatGPT at work \n Hands-on practice: basic workplace prompts \n Common mistakes and how to avoid them \n\nModule 3: Prompt Engineering for Better Results  \n\n What is prompt engineering and why it matters \n Structuring effective prompts (role\, task\, context\, format) \nUsing follow-up prompts to refine output \n Examples of good vs poor prompts \n Hands-on exercises: job-specific prompt creation \n\nModule 4: Using ChatGPT to Improve Productivity & Communication  \n\n Drafting professional emails and responses \n Creating reports\, summaries\, and meeting minutes \n Preparing presentations\, talking points\, and content \n Brainstorming ideas and solutions faster \n Case examples: HR\, admin\, operations\, and management use cases \n\nDay 2: Automation\, Ethics & Advanced Workplace Applications Module 5: Automating Routine Tasks with AI Tools  \n\n Identifying tasks suitable for automation \n Using AI for scheduling\, documentation\, and workflows \nAI-assisted data\, summarization\, and reporting \n Integrating ChatGPT into daily work routines \n Productivity hacks using AI \n\nModule 6: AI Tools Beyond ChatGPT for the Workplace  \n\n Overview of popular AI tools (writing\, design\, data\, productivity) \nChoosing the right AI tool for specific job roles \n Combining multiple AI tools for better outcomes \n Limitations and risks of over-reliance on AI \n Practical demonstrations and examples \n\nModule 7: Ethical Considerations\, Data Privacy & Best Practices  \n\n Ethical implications of AI usage in organizations \n Data privacy\, confidentiality\, and compliance \n Managing bias\, accuracy\, and reliability of AI outputs \nCompany policies and responsible AI usage \n Best practices for sustainable AI adoption \n\nModule 8: AI for Decision-Making\, Problem-Solving & Innovation  \n\n Using AI to support analysis and decision-making \n AI-assisted problem-solving frameworks \n Creative thinking and innovation with AI \n Real-world case studies of AI in the workplace \n Action planning: applying AI after the training \n\n  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/chatgpt-ai-tools-for-workplace-2-day-practical-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260519
DTEND;VALUE=DATE:20260521
DTSTAMP:20260422T071555
CREATED:20260112T032158Z
LAST-MODIFIED:20260112T032158Z
UID:50604-1779148800-1779321599@uoa-academy.com
SUMMARY:Managing Expectation & Stress Management  (2 Days)
DESCRIPTION:Objectives  \nThe “Managing Expectations & Stress Management” course is designed to equip participants with the skills to effectively manage expectations and navigate stress in both professional and personal contexts. The primary objectives include providing insights into expectation management strategies\, offering practical stress management techniques\, and fostering resilience in challenging situations.  \nTarget Audience  \nThis course is tailored for executives\, senior managers\, and individuals in leadership roles who aim to enhance their ability to manage expectations and stress effectively. It is suitable for anyone seeking practical tools and strategies to navigate high-pressure situations\, improve performance\, and foster a positive work-life balance.  \nLearning Outcomes  \n\n Communicate expectations clearly to minimize conflicts. \n Learn practical and effective stress management techniques. \n Foster resilience in facing challenging situations. \n Develop skills to navigate challenging situations with composure. \n Gain a deep understanding of effective management contributing to overall well-being. \n\nCourse Outlines:  \nDay 1:  \nModule 1: Introduction to Expectation Management  \n\n Overview of the course objectives. \n Importance of effective expectation management in professional and personal contexts. \n\nModule 2: Strategies for Clear Communication of Expectations  \n\n Techniques for communicating expectations clearly. \n Minimizing conflicts through effective communication. \n\nModule 3: Practical Stress Management Techniques  \n\n Introduction to stress management principles. \n Learning and applying practical techniques for stress reduction. \n\nModule 4: Building Resilience  \n\n Understanding resilience in the face of challenges. \n Strategies for fostering resilience in both professional and personal aspects. \n\nDay 2:  \nModule 5: Navigating Challenging Situations with Composure  \n\n Developing skills to navigate high-pressure situations. \n Maintaining composure and effectiveness in challenging environments. \n\nModule 6: Work-Life Balance  \n\n Importance of work-life balance. \n Strategies for achieving and maintaining a positive work-life balance. \n\nModule 7: Overall Well-being and Professional Success  \n\n Connecting effective expectation management and stress reduction to overall well-being. \n Building skills for professional success through effective stress and expectation management. \n\nModule 8: Group Activities and Discussions  \n\n Engaging in group activities to reinforce learning. \n Discussions on challenges and solutions in managing expectations and stress. \n\n  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/managing-expectations-stress-management-2-day-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260519
DTEND;VALUE=DATE:20260521
DTSTAMP:20260422T071555
CREATED:20260112T033709Z
LAST-MODIFIED:20260112T053936Z
UID:50606-1779148800-1779321599@uoa-academy.com
SUMMARY:Strategic Leadership in Hospitality  (2 Days)
DESCRIPTION:Objectives  \nStrategic Leadership in HospitalityThis 2-day training programme aims to develop strategic leadership capabilities among hospitality professionals to navigate today’s competitive\, service-driven\, and culturally diverse environment. Participants will gain the skills to lead teams effectively\, align operational excellence with business strategy\, and respond to industry challenges within the Malaysian hospitality context.  \nTarget Audience  \nThis programme is designed for:  \n\n Hotel and resort managers \n Department heads and supervisors \n F&B managers and outlet leaders \n Hospitality executives and team leaders \n Tourism and service industry professionals \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Understand strategic leadership concepts in the hospitality industry\nApply leadership styles suitable for service-oriented environments \n Align business goals with operational and people strategies \n Lead diverse and multicultural teams effectively \n Enhance guest experience through strategic decision-making \n Manage change and uncertainty within the hospitality sector \n Develop future-ready leaders and high-performing teams \n Apply ethical and sustainable leadership practices in Malaysia \n\nCourse Outlines:  \nDay 1: Strategic Leadership Foundations in Hospitality  \nModule 1: Strategic Leadership in the Malaysian Hospitality Landscape  \n\n Overview of Malaysia’s hospitality and tourism industry \n Current trends\, challenges\, and opportunities \n The role of leaders in driving competitiveness and service excellence\nStrategic leadership vs operational management \n Leadership expectations in Malaysian hospitality organisations \n\nModule 2: Leadership Styles for Service Excellence  \n\n Understanding leadership styles (transformational\, situational\, servant leadership) \nLeadership behaviours that influence guest satisfaction \n Adapting leadership styles for different departments (front office\, F&B\, housekeeping) \nLeading by example in high-contact service environments \n Case discussion: leadership impact on service quality \n\nModule 3: Strategic Thinking & Decision-Making in Hospitality  \n\n Strategic thinking skills for hospitality leaders \n Aligning daily operations with long-term business goals \n Data-driven decision-making (occupancy\, revenue\, customer feedback) \nBalancing cost control and service quality \n Practical exercises: scenario-based decision-making \n\nModule 4: Leading Multicultural & Multigenerational Teams  \n\n Managing workforce diversity in Malaysian hospitality \n Cross-cultural communication and leadership sensitivity \n Leading Gen Z\, Millennials\, and senior employees \n Handling conflicts and communication gaps \n Building teamwork and engagement in service teams \n\nDay 2: People\, Performance & Sustainable Leadership  \nModule 5: Strategic Talent Management & Workforce Development  \n\n Talent challenges in the hospitality industry \n Developing and retaining high-potential employees \n Coaching\, mentoring\, and on-the-job leadership development\nSuccession planning for key operational roles \n Creating a learning culture in hospitality organisations\n\nModule 6: Change Leadership & Crisis Management  \n\n Leading through change in a dynamic hospitality environment \nManaging operational disruptions and service recovery \nCrisis leadership (staff shortages\, guest complaints\, emergencies) \nBuilding resilience and adaptability in teams \n Lessons learned from post-pandemic hospitality recovery \n\nModule 7: Ethical Leadership\, Governance & Sustainability  \n\n Ethical leadership in hospitality operations \n Compliance with Malaysian labour laws and regulations \nPromoting integrity\, accountability\, and fairness \n Sustainability practices in hospitality (ESG\, green hotels) \nResponsible leadership and corporate reputation \n\nModule 8: Strategic Action Planning & Leadership Impact  \n\n Translating leadership insights into workplace action \nDeveloping a personal strategic leadership plan \n Aligning leadership actions with organisational goals \nMeasuring leadership effectiveness and team performance \nCommitment to continuous leadership improvement \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/strategic-leadership-in-hospitality-2-day-management-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
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END:VCALENDAR