Speak and Write Confidently with Better English (2 days)
2025-04-09 - 2025-04-10
Objectives
Speak and Write Confidently with Better English course is designed to help participants improve their speaking and writing skills in the English language. This interactive training program focuses on enhancing communication effectiveness, building confidence, and mastering the essentials of spoken and written English. Participants will learn practical strategies, techniques, and best practices to express themselves fluently, articulate their ideas clearly, and convey their message with confidence in both spoken and written forms.
Target Audience
The Speak and Write Confidently with Better English course is designed for all employees in any organization who want to enhance their English language skills and improve their abilities in speaking and writing. It is suitable for employees at all levels, from entry-level to managerial positions, regardless of their current proficiency in English.
Learning Outcomes

Expand their vocabulary and choose words more effectively for clearer communication.
Develop a strong foundation in grammar and reduce common mistakes in speaking and writing.
Speak with confidence, clarity, and proper pronunciation, overcoming nervousness and improving public speaking skills.
Engage in conversations with ease, building rapport and using appropriate expressions in various workplace settings.
Write clear and coherent texts with proper structure, organization, and proofreading techniques.

Course Outlines:
Day 1:
Module 1: Building Vocabulary and Grammar Foundation

Expanding vocabulary and improving word choice
Grammar essentials for effective communication
Common mistakes to avoid in spoken and written English

Module 2: Developing Effective Speaking Skills

Pronunciation and intonation for clear communication
Strategies for overcoming nervousness and speaking with confidence
Effective techniques for public speaking and presentations

Module 3: Enhancing Listening and Comprehension Skills

Active listening techniques to improve understanding
Comprehending different accents and speech patterns
Note-taking and summarizing skills for better retention

Module 4: Mastering Conversational Skills

Initiating and maintaining conversations
Building rapport and active participation in discussions
Polite expressions and effective communication in various social settings

Day 2:
Module 5: Writing Clear and Coherent Texts

Structuring and organizing written communication effectively
Developing coherent paragraphs and logical flow
Proofreading and editing techniques for error-free writing

Module 6: Improving Writing Style and Tone

Using appropriate language and tone for different contexts
Developing a concise and engaging writing style
Adapting writing for different purposes (e.g., emails, reports, business correspondence)

Module 7: Enhancing Grammar and Punctuation Skills

Common grammar and punctuation rules
Avoiding common errors in writing
Polishing writing skills for accuracy and clarity

Module 8: Effective Business Communication

Professional communication skills for the workplace
Writing effective emails, memos, and reports
Communicating with confidence in business meetings and presentation

PRICING:

Contact us for pricing information

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

The Future Leadership: Building Today’s Leaders of Tomorrow’s World
2025-04-09 - 2025-04-10
Objectives
“The Future Leadership: Building Today’s Leaders of Tomorrow World” is a comprehensive course designed to equip participants with the knowledge, skills, and mindset required to lead effectively in an ever-evolving business landscape. The course focuses on developing the leadership capabilities needed to navigate complex challenges, foster innovation, and inspire high-performing teams. Through interactive discussions, case studies, and practical exercises, participants will explore emerging trends, explore transformative leadership models, and acquire strategies to develop themselves and others as leaders.
Target Audience
“The Future Leadership: Building Today’s Leaders of Tomorrow World” course is designed for current and aspiring leaders, including managers, supervisors, team leaders, department heads, project managers, HR professionals, entrepreneurs, and individuals in leadership positions who want to develop the skills and mindset necessary to navigate the changing business landscape and effectively lead teams and organizations in the future.
Learning Outcomes

Understand the key trends shaping the future of work and leadership and their implications for leadership roles.
Develop adaptive leadership skills to navigate uncertainty, complexity, and change.
Define and communicate a compelling vision and purpose to inspire and engage others.
Foster a culture of diversity, inclusion, and belonging to leverage diverse perspectives and drive innovation.

Course Outlines:
Day 1:
Module 1:Introduction to Future Leadership

Understanding the evolving nature of leadership in the modern world
Exploring current and future trends shaping the leadership landscape.
Identifying the skills and qualities needed for effective leadership in the future.

Module 2: Leadership in a Digital Age

Embracing technology and digital transformation as drivers of change
Harnessing the power of data and analytics for informed decision-making.
Developing digital leadership skills to navigate the digital landscape.

Module 3: Leading with Emotional Intelligence

Understanding the importance of emotional intelligence in leadership.
Developing self-awareness, self-regulation, empathy, and social skills.
Applying emotional intelligence to build strong relationships and lead with authenticity.

Module 4: Agile Leadership and Change Management

Embracing agility as a leadership mindset in a rapidly changing environment
Applying agile principles to drive innovation, adaptability, and resilience.
Managing change effectively and leading teams through organizational transitions.

Day 2:
Module 5: Leading High-Performing Teams

Understanding the dynamics of high-performing teams.
Developing strategies to inspire, motivate, and empower team members.
Resolving conflicts, fostering collaboration, and maximizing team productivity.

Module 6: Cross-Cultural Leadership and Global Mindset

Embracing cultural diversity and managing cross-cultural teams.
Developing a global mindset and understanding global business dynamics.
Effectively leading and collaborating in a multicultural environment.

Module 7: Strategic Thinking and Decision-Making

Developing strategic thinking skills to drive organizational success.
Applying critical thinking and problem-solving techniques to make informed decisions.
Balancing short-term objectives with long-term vision and goals.

Module 8: Leadership Communication and Influence

Mastering effective communication skills for leadership.
Building persuasive communication strategies to influence stakeholders.
Adapting communication styles to connect with diverse audiences.

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Workplace Hazardous Materials Information
2025-04-15 - 2025-04-16
We’re currently updating the course outline. Please check back soon!

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

QLASSIC Awareness Course (2 day)
2025-04-15 - 2025-04-16
Objectives
The QLASSIC Awareness Course is designed to provide participants with a comprehensive understanding of the Quality Assessment System in Construction (QLASSIC). The objective is to equip individuals with the knowledge and awareness necessary to comprehend the key principles, criteria, and assessment methods of QLASSIC. The course aims to empower participants to contribute to the enhancement of construction quality through adherence to QLASSIC standards.
Target Audience
This course is specifically tailored for professionals in the construction industry, including project managers, site engineers, construction, middle management, and anyone involved in construction project management. It is suitable for individuals seeking to enhance their knowledge of QLASSIC and contribute to the implementation of quality standards in construction projects. The content is crafted to benefit participants at various levels of expertise, from those new to the industry to experienced professionals.
Learning Outcomes

Gain in-depth knowledge of the QLASSIC framework, covering principles, criteria, and assessment methods.
Develop practical skills to apply QLASSIC standards effectively in construction projects, ensuring the delivery of high-quality work.
Acquire the ability to identify and address common issues related to construction quality, fostering excellence in project execution.
Empower participants to actively contribute to the improvement of construction quality within their respective projects.
Enable individuals to successfully implement QLASSIC standards, enhancing overall project quality and success.

Course Outlines:
Module 1: Introduction to QLASSIC

Overview of Quality Assessment System in Construction (QLASSIC)
Key principles and philosophy behind QLASSIC

Module 2: Understanding QLASSIC Framework

In-depth exploration of QLASSIC framework
Examination of principles, criteria, and assessment methods

Module 3: Application of QLASSIC Standards

Developing practical skills for applying QLASSIC standards
Ensuring effective implementation in construction projects

Module 4: Addressing Common Quality Issues

Identification and analysis of common issues in construction quality
Strategies for addressing and resolving quality challenges

Module 5: Empowering Project Contributors

Strategies to actively contribute to the improvement of construction quality
Encouraging a culture of excellence in project execution

Module 6: Successful Implementation of QLASSIC

Proficiency in successfully implementing QLASSIC standards
Enhancing overall project quality and ensuring success

PRICING:

Contact us for pricing information

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Negotiating & Overcoming Objections (2 Days)
2025-04-15 - 2025-04-16
Objectives
The Negotiating & Overcoming Objections training program aims to provide participants with a comprehensive understanding of negotiation and objection handling techniques, which are essential for individuals who want to enhance their negotiation skills in different settings, including sales, business, and personal interactions. The training program covers a range of topics, starting with the negotiation process and the different stages involved. Participants will learn how to prepare for a negotiation, how to open the negotiation, how to bargain, and how to close the negotiation effectively. They will also learn how to assess their own negotiation style and the negotiation styles of others, which will help them to adapt their negotiation approach accordingly.
Target Audience
Anyone who wants to enhance their negotiation and objection handling skills, including sales professionals, business executives, managers, entrepreneurs, and individuals who negotiate with others in personal or professional settings.
Learning Outcomes

Understand the negotiation process and its key components
Identify objections and develop strategies to overcome them effectively
Use persuasive communication skills to build trust and rapport with stakeholders
Develop creative solutions to meet the needs of both parties
Achieve desired outcomes while maintaining positive relationships with stakeholders

Course Outlines
Day 1:
Module 1: Introduction to Negotiation

What is negotiation?
Key components of negotiation
Understanding the negotiation process

Module 2: Preparing for Negotiation

Gathering information and setting objectives
Assessing the other party’s needs and interests
Planning communication strategies

Module 3: Overcoming Objections

Types of objections
Strategies for addressing objections
Handling difficult objections

Module 4: Communication Skills for Negotiation

Active listening techniques
Asking effective questions
Building rapport and trust

Day 2:
Module 5: Creative Solutions

Developing options for mutual gain
Identifying areas of common interest
Evaluating potential solutions

Module 6: High-pressure Negotiation Situations

Managing emotions
Dealing with difficult people
Handling cultural differences

Module 7: Negotiation Ethics and Professionalism

Maintaining integrity in negotiations
Avoiding unethical practices
Building long-term relationships with stakeholders

Module 8: Practicing Negotiation Skills

Role-playing negotiation scenarios
Receiving feedback and coaching from trainers and peers

PRICING:

Contact us for pricing information

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

LEVEL 2: Microsoft Excel (Intermediate) (2 days)
2025-04-22 - 2025-04-23
Objectives
The Level 2: Microsoft Excel (Intermediate) program aims to provide participants with an in-depth understanding of intermediate Excel functionalities. The primary objectives include advancing participants’ proficiency in data analysis, enhancing spreadsheet management skills, and introducing them to more complex features of Microsoft Excel. Emphasis is placed on practical application, enabling participants to use Excel as a powerful tool for data manipulation, analysis, and visualization in professional settings.
Target Audience
This training is designed for individuals with a basic understanding of Microsoft Excel or those who have completed a beginner-level course. It caters to professionals, analysts, managers, and anyone looking to elevate their Excel skills to an intermediate level. The program is suitable for participants at various career stages, providing valuable insights and hands-on experience to enhance their spreadsheet capabilities.
Learning Outcomes

Acquire advanced skills in data organization, analysis, and visualization.
Learn to manage larger datasets and create dynamic reports.
Utilize Excel’s powerful features for enhanced productivity.
Empower participants to leverage Excel as a strategic tool for decision-making and data-driven insights in professional roles.

Course Outlines:
Day 1:
Module 1: Introduction to Excel 2016 Interface

Starting Excel
The Excel Interface
Changing Excel’s View
Working with Existing Workbook

Module 2: Working with Microsoft Excel 2016

Creating Workbooks
Saving Workbooks
Input Basic Data
Using Data Types
Cutting, Copying and Pasting Data
Editing Workbook’s Properties

Module 3: Using Basic Formulas

Building Basic Formulas
Using Cell References
Using Cell Ranges

Module 4: Formatting Cells and Ranges

Inserting and Deleting Cells
Manually Formatting Cell Contents
Using Format Painter
Paste Special Options
Formatting Cells with Styles
Hyperlink Data

Day 2:
Module 5: Formatting Worksheets

Working with Rows and Columns
Using Themes
Modifying Worksheet’s Appearance
Inserting Headers and Footers

Module 6: Adding Pictures and Shapes to a Worksheet

Inserting Pictures
Adding Shapes and WordArt
Deleting, Copying and Moving Graphics
Formatting Graphics
Using SmartArt Graphics

Module 7: Printing Worksheets

Preparing a Document for Printing
Printing with Backstage

PRICING:

Contact us for pricing information

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Managing Multiple Tasks and Work Priorities (2 Days)
2025-04-22 - 2025-04-23
Objectives
The “Managing Multiple Tasks and Work Priorities” course is designed to equip participants with effective strategies and techniques for managing their workload, prioritizing tasks, and maximizing productivity in a dynamic and fast-paced work environment. Through practical exercises, discussions, and real-life scenarios, participants will learn how to effectively handle multiple responsibilities, make informed decisions on task prioritization, and enhance their time management skills.
Target Audience
The “Managing Multiple Tasks and Work Priorities” course is designed for professionals at all levels who are faced with managing multiple tasks, responsibilities, and competing priorities in their work. It is suitable for individuals from various industries and roles, including managers, supervisors, project leads, team members, and anyone seeking to enhance their task management and work prioritization skills.
Learning Outcomes

Assess and analyze their workload to effectively manage multiple tasks and responsibilities.
Apply proven time management techniques to maximize productivity and minimize time wastage.
Prioritize tasks based on importance, urgency, and organizational goals.
Implement strategies to minimize interruptions and distractions and maintain focus.

Course Outlines:
Day 1:
Module 1: Introduction to Managing Multiple Tasks and Work Priorities

Understanding the challenges and impact of managing multiple tasks.
Identifying common time management pitfalls and how they affect productivity.
Setting goals for improving task management and work prioritization.
Analyzing Workload and Task Prioritization

Module 2: Assessing the current workload and identifying tasks and responsibilities.

Applying prioritization techniques to categorize tasks based on importance and urgency.
Identifying key factors and criteria for effective task prioritization.
Time Management Techniques

Module 3: Exploring proven time management strategies and techniques.

Setting realistic deadlines and creating a time management plan.
Overcoming procrastination and managing distractions.
Managing Interruptions and Distractions

Module 4: Identifying common interruptions and distractions in the workplace.

Implementing strategies to minimize and effectively handle interruptions.
Developing techniques to regain focus and maintain productivity.
Delegating and Outsourcing Tasks

Day 2:
Module 5: Recognizing tasks that can be delegated or outsourced.

Understanding the criteria for determining tasks that are suitable for delegation or outsourcing.
Identifying tasks that are repetitive, time-consuming, or outside your core competency.
Evaluating the potential benefits and risks associated with delegating or outsourcing specific tasks.

Module 6: Effective Task and Project Planning

Breaking down projects into manageable tasks and creating action plans.
Utilizing task management tools and software for planning and tracking progress.
Incorporating flexibility and adaptability in task and project planning.

Module 7: Prioritization Decision-Making

Making informed decisions on task prioritization based on organizational goals and deadlines.
Applying techniques such as the Eisenhower Matrix or ABC Analysis.
Evaluating trade-offs and considering the impact of task prioritization decisions.

Module 8: Managing Work Overload and Stress

Recognizing signs of work overload and stress.
Implementing stress management techniques and self-care practices.
Seeking support and resources to manage work-related stress effectively.

PRICING:

Contact us for pricing information

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Hazard Analysis and Critical Control Point
2025-05-07 - 2025-05-08
We’re currently updating the course outline. Please check back soon!
PRICING:

Contact us for pricing information

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Soft Skills and Attitude Training
2025-05-27
Objectives
The objective of this training is to equip individuals with essential soft skills and a positive attitude to enhance their interpersonal effectiveness, teamwork, and adaptability. Participants will develop communication, problem-solving, and emotional intelligence skills, fostering a growth mindset and professional demeanor. This program aims to empower individuals to build stronger relationships, navigate challenges confidently, and contribute to a productive and harmonious work environment.
Target Audience
This training is ideal for professionals, team members, and leaders seeking to improve their interpersonal skills, adaptability, and workplace attitude. It is designed for individuals who want to enhance collaboration, communication, and problem-solving abilities, fostering a positive and effective presence in both personal and professional settings.
Learning Outcomes

Enhance interpersonal communication skills for effective collaboration and relationship-building.
Develop emotional intelligence to navigate workplace dynamics and foster empathy.
Cultivate a positive attitude and growth mindset to adapt to challenges and opportunities.
Strengthen conflict resolution and problem-solving abilities for smoother teamwork.
Build confidence and professionalism to make a lasting impact in workplace interactions.

Course Outlines:
Day 1:
Module 1: Foundations of Soft Skills and Positive Attitude

Understanding the importance of soft skills and attitude in personal and professional success.
Identifying key soft skills for effective workplace interactions.
Cultivating a positive mindset to enhance performance and resilience.

Module 2: Effective Communication and Active Listening

Mastering verbal and non-verbal communication techniques.
Practicing active listening to build trust and understanding.
Overcoming communication barriers and delivering clear, impactful messages.

Module 3: Emotional Intelligence and Workplace Relationships

Understanding and managing emotions for better self-regulation.
Developing empathy to strengthen workplace connections.
Handling difficult conversations with tact and professionalism.

Module 4: Problem-Solving and Conflict Resolution

Identifying root causes of conflicts and addressing them constructively.
Applying collaborative problem-solving techniques for win-win outcomes.
Building strategies to maintain composure and a solution-focused attitude under pressure.

PRICING:

RM 1,500.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Managing Expectation & Stress Management
2025-05-27 - 2025-05-28
Objectives
The “Managing Expectations & Stress Management” course is designed to equip participants with the skills to effectively manage expectations and navigate stress in both professional and personal contexts. The primary objectives include providing insights into expectation management strategies, offering practical stress management techniques, and fostering resilience in challenging situations.
Target Audience
This course is tailored for executives, senior managers, and individuals in leadership roles who aim to enhance their ability to manage expectations and stress effectively. It is suitable for anyone seeking practical tools and strategies to navigate high-pressure situations, improve performance, and foster a positive work-life balance.
Learning Outcomes

Communicate expectations clearly to minimize conflicts.
Learn practical and effective stress management techniques.
Foster resilience in facing challenging situations.
Develop skills to navigate challenging situations with composure.
Gain a deep understanding of effective management contributing to overall well-being.

Course Outlines:
Day 1:
Module 1: Introduction to Expectation Management

Overview of the course objectives.
Importance of effective expectation management in professional and personal contexts.

Module 2: Strategies for Clear Communication of Expectations

Techniques for communicating expectations clearly.
Minimizing conflicts through effective communication.

Module 3: Practical Stress Management Techniques

Introduction to stress management principles.
Learning and applying practical techniques for stress reduction.

Module 4: Building Resilience

Understanding resilience in the face of challenges.
Strategies for fostering resilience in both professional and personal aspects.

Day 2:
Module 5: Navigating Challenging Situations with Composure

Developing skills to navigate high-pressure situations.
Maintaining composure and effectiveness in challenging environments.

Module 6: Work-Life Balance

Importance of work-life balance.
Strategies for achieving and maintaining a positive work-life balance.

Module 7: Overall Well-being and Professional Success

Connecting effective expectation management and stress reduction to overall well-being.
Building skills for professional success through effective stress and expectation management.

Module 8: Group Activities and Discussions

Engaging in group activities to reinforce learning.
Discussions on challenges and solutions in managing expectations and stress.

PRICING:

RM 1,800.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Essential Skills for Communication Success in A Corporate World
2025-06-11 - 2025-06-12
Objectives
Effective communication skills are crucial for success in the corporate world. This two-day course aims to equip participants with essential communication techniques and strategies to excel in various workplace scenarios. From mastering verbal and non-verbal communication
to handling challenging conversations, participants will develop the skills necessary to build strong professional relationships and foster a positive and productive work environment.
Target Audience
This course is designed for professionals at various levels in the corporate world who want to enhance their communication skills. It is suitable for employees from different departments and roles, including managers, team leaders, project coordinators, customer
service representatives, and any other individuals seeking to improve their communication effectiveness in a corporate setting.
Learning Outcomes

Demonstrate improved verbal communication skills, including clear articulation, effective presentation techniques, and the use of positive language.
Display proficiency in active listening, enabling them to understand others better and respond appropriately.
Utilize non-verbal communication cues, such as body language and facial expressions, to enhance the impact of their messages and create a positive impression.
Handle challenging conversations and conflicts with composure and emotional intelligence, facilitating constructive outcomes

Course Outlines:
Day 1:
Module 1: Understanding the Importance of Effective Communication

The impact of communication on workplace relationships and productivity
Identifying communication challenges in the corporate setting
Building a personal communication improvement plan

Module 2: Verbal Communication Skills

Active listening techniques for better understanding and empathy
Articulating thoughts clearly and concisely
Developing strong speaking skills and effective presentation techniques
Using positive language and assertive communication

Module 3: Non-Verbal Communication and Body Language

Understanding the significance of non-verbal cues in communication
Interpreting body language accurately
Mastering facial expressions, gestures, and eye contact
Aligning verbal and non-verbal communication for impactful messages

Module 4: Written Communication Excellence

Crafting professional emails, memos, and reports
The art of effective business writing
Understanding tone and etiquette in written communication
Editing and proofreading techniques for error-free communication

Day 2:
Module 5: Communicating with Different Personality Types

Recognizing diverse communication styles and preferences
Adapting communication for various personality types
Building rapport and trust with colleagues and clients

Module 6: Managing Challenging Conversations

Strategies for handling conflicts and difficult situations
Maintaining composure and emotional intelligence during tough discussions
Providing constructive feedback and receiving feedback gracefully

Module 7: Effective Communication in Teams and Meetings

Communicating ideas clearly in team settings
Active participation and engagement in meetings
Facilitating discussions and encouraging collaboration
Resolving conflicts and building consensus in group settings

Module 8: Building Professional Relationships through Communication

Networking and relationship-building strategies
Enhancing professional presence and credibility
Developing interpersonal communication skills

PRICING:

RM 1,800.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Managing Team Dynamics to Boost Performance
2025-06-11 - 2025-06-12
Objectives
The “Managing Team Dynamics to Boost Performance” course aims to equip participants with essential skills for optimizing team dynamics to enhance overall performance. The primary objectives include providing insights into effective team management strategies,
fostering positive team cultures, and developing leadership skills for navigating team dynamics successfully.
Target Audience
This course is designed for executives, managers, and supervisors seeking to improve their ability to manage and enhance team dynamics. It is suitable for professionals across various industries interested in cultivating high-performing teams, improving collaboration, and
boosting overall team effectiveness.
Learning Outcomes

Gain a deep understanding of team dynamics and their performance impact.
Develop skills in building cohesive and motivated teams.
Acquire conflict resolution skills for improved team dynamics.
Leverage diversity as a catalyst for innovation within the team.
Implement strategies to boost overall team performance.
Improve communication effectiveness within the team.
Foster a positive and productive team environment.

Course Outlines:
Day 1:
Module 1: Understanding Team Dynamics

Overview of team dynamics and their impact on performance
Factors influencing team behavior and collaboration
Importance of effective team management strategies

Module 2: Building Cohesive and Motivated Teams

Strategies for building a cohesive team culture
Motivational techniques for team members
Recognizing and addressing demotivators within the team

Module 3: Conflict Resolution in Team Dynamics

Identifying sources of conflict within teams
Developing conflict resolution skills
Strategies for creating a positive conflict resolution environment

Module 4: Leveraging Diversity for Innovation

Understanding the role of diversity in team dynamics
Fostering an inclusive team culture
Utilizing diversity as a catalyst for innovation

Module 5: Strategies for Boosting Team Performance

Implementing performance improvement plans
Setting clear expectations and goals for teams
Monitoring and evaluating team performance metrics

Day 2:
Module 6: Improving Communication Within Teams

Importance of effective communication in team dynamics
Strategies for enhancing team communication
Addressing communication challenges within teams

Module 7: Fostering a Positive Team Environment

Creating a positive and supportive team culture
Strategies for promoting collaboration and camaraderie
Recognizing and addressing factors that impact team morale

Module 8: Leadership Skills for Navigating Team Dynamics

Developing leadership skills in team management
Strategies for leading teams through challenges
Inspiring and motivating teams towards common goals

Module 9: Action Planning and Implementation

Creating personalized action plans for enhancing team dynamics
Strategies for implementing learned skills in the workplace
Monitoring and adapting team management approaches for continuous improvement

PRICING:

RM 1,500.00 Per Person (HRD Corp Claimable Course) + 6% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Emotional Intelligence: Embracing Emotions to be at Your Natural Best
2025-06-17 - 2025-06-18
Objectives
The objective of this training course is to enhance participants’ emotional intelligence by helping them understand and leverage their emotional strengths to achieve personal and professional growth. The course focuses on developing self-awareness, self-regulation, and
interpersonal skills to empower individuals to manage their emotions effectively, improve their relationships, and maximize their potential. Participants will learn strategies for harnessing emotional intelligence to boost resilience, enhance decision-making, and create
a positive impact in both their personal lives and workplace environments.
Target Audience
This training course is designed for individuals at all levels who are seeking to improve their emotional intelligence to enhance personal and professional effectiveness. It is particularly beneficial for professionals looking to develop greater self-awareness, better manage their
emotions, and improve their interpersonal relationships. The course is ideal for those in leadership roles, team members, and anyone interested in maximizing their potential and fostering a more positive and productive work environment.
Learning Outcomes

Enhanced Self-Awareness: Improved ability to recognize and understand personal emotions and their impact on behavior and decision-making.
Advanced Self-Regulation: Mastery of techniques for managing and controlling emotional responses to handle stress and maintain composure effectively.
Strengthened Interpersonal Skills: Enhanced ability to communicate empathetically, build stronger relationships, and navigate social interactions with
greater ease.
Increased Resilience: Development of strategies to bounce back from setbacks and manage challenges with a positive and proactive mindset.
Improved Decision-Making: Greater capacity to make informed and balanced decisions by integrating emotional insights with rational analysis.
Maximized Personal and Professional Potential: Leveraging emotional intelligence to boost overall performance, achieve personal goals, and foster a more productive and harmonious work environment.

Course Outlines:

Day 1: Foundations and Leadership in Service Culture
Module 1: Understanding Service Culture

Defining Service Excellence: Explore the key components of a service-oriented culture and what distinguishes exceptional service
Impact on Organizational Success: Understand how a strong service culture contributes to customer satisfaction, loyalty, and business growth.

Module 2: Leading by Example

Modeling Exceptional Service: Techniques for demonstrating high standards of customer service and setting a positive example for your team.
Developing Leadership Skills: Strategies for inspiring and motivating employees to deliver superior service and uphold service standards.

Module 3: Creating and Communicating Service Standards

Establishing Clear Standards: Methods for defining and implementing service expectations that align with organizational goals
Effective Communication: Skills for communicating service standards and expectations clearly to your team to ensure alignment and consistency.

Module 4: Coaching and Mentoring for Service Excellence

Building Skills through Coaching: Techniques for providing effective feedback and coaching to improve team performance.
Mentoring for Growth: Strategies for mentoring team members to develop their customer service skills and advance their careers.

Day 2: Implementing Strategies and Fostering a Positive Culture
Module 5: Implementing Service Strategies

Developing Action Plans: Create actionable plans to implement service strategies that enhance customer satisfaction and service delivery.
Monitoring and Adjusting: Techniques for tracking the effectiveness of service strategies and making necessary adjustments for continuous improvement.

Module 6: Driving Continuous Improvement

Performance Evaluation: Tools for assessing service performance and identifying areas for improvement.
Actionable Feedback: How to gather and use customer and employee feedback to refine service practices and drive improvements.

Module 7: Fostering a Service-Oriented Culture

Building a Positive Environment: Strategies for creating and maintaining a work environment that supports and encourages exceptional service.
Engagement and Recognition: Techniques for recognizing and rewarding team members who exemplify outstanding service, reinforcing a culture of excellence.

Module 8: Personal Action Plans and Implementation

Developing Individual Action Plans: Craft personalized plans for applying the learned concepts to your specific team and organizational context.
Role-Playing and Scenario Practice: Engage in role-playing exercises to practice implementing service strategies and resolving service-related challenges.

PRICING:

Contact us for pricing information

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

ISO 14001 – Awareness Training – Environmental Management Systems
2025-06-19
Objectives
The ISO 14001 – Awareness Training – Environmental Management Systems aims to provide participants with a foundational understanding of ISO 14001 and Environmental Management Systems (EMS). The primary objectives include familiarizing participants with the key principles, requirements, and benefits of ISO 14001. The training seeks to instill awareness of environmental management practices to facilitate compliance and contribute to sustainable business operations.
Target Audience
This training is designed for any level of professionals, executive, senior manager across various industries who seek a fundamental understanding of ISO 14001 and Environmental Management Systems. It is suitable for individuals involved in environmental stewardship, compliance, and those aspiring to enhance their knowledge of internationally recognized environmental standards.
Learning Outcomes

Develop foundational knowledge of ISO 14001 and Environmental Management Systems.
Gain understanding of core principles, requirements, and benefits of ISO 14001.
Contribute to the implementation and maintenance of effective environmental management practices.
Empower participants to integrate environmentally sustainable practices.
Enhance compliance and support the overall commitment to environmental responsibility within organizations.

Course Outlines:
Day 1:
Module 1: Introduction to ISO 14001 and Environmental Management Systems (EMS)

Overview of ISO 14001 and its significance in environmental management
Understanding the fundamental principles, requirements, and benefits of EMS

Module 2: Key Principles of ISO 14001

In-depth exploration of the core principles underpinning ISO 14001
Discussion on how these principles contribute to effective environmental management

Module 3: Requirements and Compliance

Comprehensive understanding of the key requirements outlined in ISO 14001
Strategies for ensuring compliance with international environmental standards

Module 4: Environmental Stewardship and Sustainable Practices

Examining the role of environmental stewardship in organizational practices
Empowering participants to integrate environmentally sustainable practices into daily
operations

Module 5: Implementation and Maintenance

Practical guidance on implementing and maintaining effective environmental management practices
Best practices for continuous improvement in environmental performance

Module 6: Role of Professionals in Environmental Responsibility

Understanding the role of professionals, executives, and senior managers in environmental responsibility
Strategies for fostering a culture of environmental awareness within organizations

PRICING:

RM 1,000.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Hazard Identification, Risk Assessment and Risk Control (HIRARC) Training Course
2025-07-09 00:00 - 2025-07-10 23:59 (Asia/Kuala_Lumpur)
ObjectivesThe Hazard Identification, Risk Assessment, and Risk Control (HIRARC) Training Course is designed to equip participants with the essential knowledge and skills to systematically identify, assess, and control hazards in the workplace. The course is designed to instill acomprehensive understanding of HIRARC principles, fostering a proactive safety culture within organizations.
Target AudienceThis training course is tailored for individuals across various industries, including but not limited to safety officers, supervisors, managers, and middle management that are involved in health and safety responsibilities. It caters to professionals seeking to enhance theirproficiency in hazard identification, risk assessment, and risk control, ultimately contributing to a safer working environment.
Learning Outcomes● Thorough understanding of HIRARC methodology.● Proficiency in identifying workplace hazards and conducting risk assessments.● Implementation of practical risk control measures.● Development of clear safety communication skills.● Active contribution to robust safety management systems.● Empowerment to minimize risks and foster a safer work environment.
Course Outlines:Day 1:
Module 1: Introduction to HIRARC Principles● Overview and importance of Hazard Identification, Risk Assessment, and RiskControl.● Principles of fostering a proactive safety culture.
Module 2: HIRARC Methodology● In-depth exploration and practical application exercises.● Case studies illustrating successful HIRARC implementation.
Module 3: Target Audience and Industry Application● Identification of target audience and customization for diverse industries.● Practical scenarios and discussions for industry-specific application.
Module 4: Proficiency in Hazard Identification and Risk Assessment● Techniques for identifying workplace hazards.● Step-by-step guide to conducting effective risk assessments.
Day 2:
Module 5: Practical Risk Control Measures● Implementation strategies and real-world simulations.● Showcasing successful risk control practices through case studies.
Module 6: Safety Communication Skills● Importance of clear safety communication.● Developing effective communication strategies.
Module 7: Contribution to Safety Management Systems● Active contribution to robust safety management systems.● Integration of HIRARC principles into organizational safety frameworks.
Module 8: Empowerment for a Safer Work Environment● Strategies for minimizing risks in the workplace.● Fostering a culture of safety empowerment.

PRICING:
RM 1,500.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Supervisory Development Skills
2025-07-09 - 2025-07-10
ObjectivesThe Supervisory Development Skills course is designed to equip participants with the essential knowledge and skills to excel in their roles as supervisors. Through a combination of theoretical concepts, practical exercises, and case studies, participants will develop thenecessary competencies to effectively lead teams, manage performance, communicate effectively, and handle common supervisory challenges.
Target AudienceSupervisors who would like to develop highly effective supervisory skills in order to professionally and successfully manage their teams.
Learning OutcomesBy the end of the course, participants will be able to:● Define the supervisor’s three roles and his/her related competencies for optimal performance● Apply the essential supervisory functions that are key for the success of the team● Use powerful communication skills in order to maintain trust and boost cooperation● Implement effective coaching/mentoring techniques to help the team progress and grow● Apply effective time management techniques to increase the productivity of the team
Course Outline
MODULE 1: GAIN THE MINDSETUnderstand & Explore● Their role as a Supervisor● Difference between management and leadership● How to balance both sets of skills?● Your Journey: – From a team member to a team leader● Competencies of a supervisor● Understand the tools for practical leadership skills to apply to work situations and challenges
MODULE 2: MANAGING PEOPLE● Managing the expectations● Managing team members● Managing peers● Managing your managers
MODULE 3: TIME – MANAGEMENT● How to manage time?● Prioritizing the To-Do List● Delegating work
MODULE 4: COMMUNICATION● Evaluate self in communication abilities● Develop communication- oral and written● Evaluate your natural Listening skills● Acquire active listening skills● Asking effective questions● Understand how to communicate during meetings● Being assertive
MODULE 5: RECOGNISING THE ACHIEVEMENTSUnderstand● the relevance of recognizing the team members for their effort● strategies for recognizing the team members
MODULE 6: TEAMWORK● Understand team dynamics● 5-step model of team-development● Characteristics of a highly effective team● Examine how to enhance the value and effectiveness of your team● Identify opportunities for improving self and the team● Create action- plan for applying the concepts and skills
MODULE 7: DELEGATION & ACCOUNTABILITY● Importance of delegation and accountability● Assess your current delegation and accountability strengths and areas for improvement● Learn how to effectively communicate a delegated assignment to team members and follow through with them for accountability
MODULE 8: BUILDING TRUST● Importance of trust to build productive relationships and achieving business results● Identify the behaviours and actions that make and break trust● How to rebuild lost or damaged trust?● Create action plans and strategies for sustainability
MODULE 9: CONFLICT MANAGEMENT● Develop awareness about your approach to managing differences at the workplace● Explore root cause of differences and conflict● Understand the distinctive approaches to managing differences and conflict
MODULE 10: STRESS MANAGEMENT● Identify situations and factors which lead to stress● Understand how to handle high-pressure situations● Explore possible outcomes when stress management techniques are employed
PRICING:

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Managing Expectation & Stress Management: A Holistic View
2025-07-15 - 2025-07-16
Objectives

The “Managing Expectations & Stress Management” course is designed to equip participants with the skills to effectively manage expectations and navigate stress in both professional and personal contexts. The primary objectives include providing insights intoexpectation management strategies, offering practical stress management techniques, and fostering resilience in challenging situations.
Target AudienceThis course is tailored for executives, senior managers, and individuals in leadership roles who aim to enhance their ability to manage expectations and stress effectively. It is suitable for anyone seeking practical tools and strategies to navigate high-pressure situations,improve performance, and foster a positive work-life balance.
Learning Outcomes● Communicate expectations clearly to minimize conflicts.● Learn practical and effective stress management techniques.● Foster resilience in facing challenging situations.● Develop skills to navigate challenging situations with composure.● Gain a deep understanding of effective management contributing to overallwell-being.
Course Outlines:
Day 1:
Module 1: Introduction to Expectation Management● Overview of the course objectives.● Importance of effective expectation management in professional and personalcontexts.
Module 2: Strategies for Clear Communication of Expectations● Techniques for communicating expectations clearly.● Minimizing conflicts through effective communication.
Module 3: Practical Stress Management Techniques● Introduction to stress management principles.● Learning and applying practical techniques for stress reduction.
Module 4: Building Resilience● Understanding resilience in the face of challenges.● Strategies for fostering resilience in both professional and personal aspects.
Day 2:
Module 5: Navigating Challenging Situations with Composure● Developing skills to navigate high-pressure situations.● Maintaining composure and effectiveness in challenging environments.
Module 6: Work-Life Balance● Importance of work-life balance.● Strategies for achieving and maintaining a positive work-life balance.
Module 7: Overall Well-being and Professional Success● Connecting effective expectation management and stress reduction to overallwell-being.● Building skills for professional success through effective stress and expectationmanagement.
Module 8: Group Activities and Discussions● Engaging in group activities to reinforce learning.● Discussions on challenges and solutions in managing expectations and stress.

PRICING:
RM 1,800.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

LEVEL 1: Microsoft Excel (Fundamentals)
2025-07-16 - 2025-07-17
ObjectivesThe Level 1 Microsoft Excel (Fundamentals) course aims to provide participants with a foundational understanding of Excel’s fundamental features and functionalities. The primary objective is to equip participants with essential skills, enabling them to navigate the Excelinterface, create and format spreadsheets, perform basic calculations, and utilize key tools for data analysis. This course focuses on building a solid Excel proficiency for beginners, laying the groundwork for more advanced data manipulation and analysis in subsequentlevels.
Target AudienceThe target audience for this Microsoft Excel Fundamentals – Level 1 course is beginners and individuals with little to no prior experience with Excel. It is ideal for office workers, students, administrative professionals, or anyone who needs to work with data and wants to gain afundamental understanding of Excel’s basic functionalities.
Learning Outcomes● Navigate the Excel interface confidently and efficiently.● Create, save, and manage spreadsheets and workbooks.● Format data and cells to make the spreadsheet visually appealing and organized.● Perform basic calculations using formulas and functions, such as addition, subtraction, multiplication, and division.● Develop a solid foundation in Microsoft Excel, providing a basis for further learning and more advanced Excel courses.
Course Outlines:
Day 1:
Module 1: Introduction to Microsoft Excel● Excel interface and navigation● Working with workbooks and worksheets● Basic data entry and editing techniques
Module 2: Formatting Data and Cells● Applying font styles and formatting● Adjusting cell alignments and indents● Using borders and shading● Formatting numbers and dates
Module 3: Basic Formulas and Functions● Understanding cell references (relative and absolute)● Performing arithmetic calculations● Using SUM, AVERAGE, COUNT, and other essential functions● Applying auto-fill and auto-series techniques
Module 4: Data Sorting and Filtering● Sorting data in ascending and descending order● Applying custom sorts based on specific criteria● Using AutoFilter to filter data
Day 2:
Module 5: Working with Tables● Creating and managing Excel tables● Using table features for data organization and analysis● Utilizing the “Total Row” feature to calculate summary statistics within the table● Understanding the benefits of using structured references in formulas within tables
Module 6: Data Visualization with Charts● Creating different chart types (column, bar, pie, line, etc.)● Formatting and customizing charts for better visualization● Applying chart elements like axis titles and chart titles for better context● Modifying chart types and switching rows/columns for varied chart representations
Module 7: Conditional Formatting● Applying conditional formatting to highlight data based on specific rules● Using icon sets, data bars, and color scales● Utilizing conditional formatting to identify duplicates or unique values in data● Managing and clearing conditional formatting rules as needed
Module 8: Printing and Page Setup● Previewing and adjusting print settings● Page layout and print area settings● Printing options for worksheets and workbooks
PRICING:

RM 1,800.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Boost your Productivity with Artificial Intelligence – AI
2025-07-23 - 2025-07-24
ObjectivesThis 2-day training program is designed to equip participants with the knowledge and skills to leverage Artificial Intelligence (AI) tools specifically aimed at enhancing time management and productivity. Through practical workshops, hands-on exercises, and interactive discussions, participants will explore AI-driven solutions tailored to optimize time allocation, streamline workflows, and prioritize tasks efficiently. The training will focus on practical strategies for integrating AI technologies into daily routines to maximize productivity and achieve better time management outcomes.
Target AudienceThis training is suitable for professionals, entrepreneurs, and individuals seeking to enhance their time management skills using AI technologies. It is ideal for anyone who wants to learn how to leverage AI tools and techniques to prioritize tasks effectively, automate repetitive processes, and optimize time allocation in both personal and professional contexts.
Learning Outcomes• Understand the role of Artificial Intelligence (AI) in time management and productivity enhancement.• Identify and evaluate AI-powered tools and technologies designed to optimize time allocation and streamline workflows.• Develop practical skills in using AI-driven solutions for task prioritization, scheduling, and time tracking.• Implement effective strategies for integrating AI into daily routines to improve time management practices and boost productivity.• Cultivate a mindset for continuous learning and exploration of AI-driven productivity solutions to optimize time management in the long term
Course Outlines:
Day 1
Session 1: Introduction to AI for Time Management• Overview of Artificial Intelligence (AI) and its relevance in time management.• Understanding the intersection of AI technologies and productivity enhancement.• Exploring common challenges in time management and how AI can address them.
Session 2: Prioritizing Tasks with AI• Strategies for using AI-powered tools to prioritize tasks effectively.• Hands-on exercises in categorizing tasks based on urgency and importance.• Leveraging AI algorithms for personalized task prioritization.
Session 3: Automating Repetitive Tasks with AI• Introduction to AI-driven automation tools and techniques.• Demonstrations of automating repetitive tasks using AI algorithms.• Benefits and considerations of task automation in time management.
Session 4: AI-Powered Scheduling and Time Tracking• Exploring AI-enabled scheduling applications and time tracking tools.• Hands-on exercises in using AI for scheduling meetings and appointments.• Leveraging AI insights for optimizing time allocation and identifying productivitypatterns.
Day 2:
Session 5: Maximizing Efficiency with AI-Driven Personal Assistants • Overview of AI-powered personal assistant applications and productivity tools.• Hands-on exploration of virtual assistants for task management and reminders.• Tips and techniques for maximizing efficiency with AI-driven personal assistants.
Session 6: Enhancing Focus and Concentration with AI• Strategies for using AI technologies to minimize distractions and maintain focus.• Exploring AI-driven tools for blocking distractions and managing digital clutter.• Practical exercises in creating an AI-enhanced productivity environment.
Session 7: Integrating AI into Daily Routines• Developing personalized routines and workflows with AI-driven productivity solutions.• Tips for seamlessly integrating AI tools into daily schedules and habits.• Case studies and success stories of individuals leveraging AI for better timemanagement.
Session 8: Action Planning and Implementation• Developing actionable plans for integrating AI-driven time management strategies intoparticipants’ daily routines.• Peer feedback and collaboration on implementation strategies and best practices.• Closing remarks and resources for continued learning and exploration of AI-driven timemanagement solutions.

PRICING:
RM 1,500.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

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Basic Fire Fighting & ERP Training (with Fire Drill Exercise & Safety Awareness)
2025-08-12 - 2025-08-13
Objectives

The objectives of the “Basic Fire Fighting & ERP Training” program, which includes a Fire Drill Exercise and Safety Awareness, are to provide participants with essential knowledge and skills to respond effectively in the event of a fire emergency. The program aims tofamiliarize participants with basic fire-fighting techniques, Emergency Response Procedures (ERPs), and to instill a heightened safety awareness mindset. Additionally, the incorporation of a Fire Drill Exercise enhances practical application and ensures participants arewell-prepared for real-life emergency scenarios.
Target AudienceThis training is designed for individuals across various industries and workplaces, including office environments, manufacturing facilities, and public spaces. It caters to employees, supervisors, safety officers, and anyone interested in acquiring fundamental fire-fightingskills and understanding Emergency Response Procedures. The program is suitable for those looking to enhance their safety awareness and contribute to a secure work environment.
Learning Outcomes● Attainment of essential skills in basic fire-fighting techniques, encompassing the proper use of fire extinguishers and efficient evacuation procedures.● Development of a safety awareness mindset among participants.● The Fire Drill Exercise serves as a practical reinforcement, allowing participants to apply theoretical knowledge, enhancing their proficiency in real-life emergency scenarios.● Empowerment of participants to actively contribute to workplace safety by identifying potential hazards and adhering to established safety protocols.
Course Outlines:Day 1:
Module 1: Introduction to Fire Safety and Emergency Response● Understanding the Importance of Fire Safety● Overview of Emergency Response Procedures (ERPs)● Introduction to Safety Awareness MindsetModule 2: Basic Fire-Fighting Techniques● Proper Use of Fire Extinguishers● Efficient Evacuation Procedures● Practical Application and Hands-on TrainingModule 3: Emergency Response Procedures (ERPs)● In-Depth Exploration of Workplace-Specific ERPs● Coordinated Response in Fire Emergencies● Integration of ERPs into Daily Safety PracticesModule 4: Safety Awareness Mindset Development● Identifying Potential Hazards in the Workplace● Cultivating a Proactive Safety Awareness Mindset● Contribution to a Secure Work Environment
Day 2:Module 5: Fire Drill Exercise● Simulated Emergency Scenario Participation● Practical Application of Fire-Fighting Techniques● Evaluation and Feedback for Continuous ImprovementModule 6: Practical Reinforcement of Knowledge● Application of Theoretical Knowledge in Real-Life Scenarios● Enhancing Proficiency in Emergency Response● Continuous Improvement StrategiesModule 7:Active Contribution to Workplace Safety● Empowerment to Identify and Address Potential Hazards● Adherence to Established Safety Protocols● Collective Responsibility for a Secure Work EnvironmentPRICING:RM 1,500.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

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LEVEL 2: Microsoft Excel (Intermediate)
2025-08-12 - 2025-08-13
ObjectivesThe Level 2: Microsoft Excel (Intermediate) program aims to provide participants with an in-depth understanding of intermediate Excel functionalities. The primary objectives include advancing participants’ proficiency in data analysis, enhancing spreadsheet managementskills, and introducing them to more complex features of Microsoft Excel. Emphasis is placed on practical application, enabling participants to use Excel as a powerful tool for data manipulation, analysis, and visualization in professional settings.
Target AudienceThis training is designed for individuals with a basic understanding of Microsoft Excel or those who have completed a beginner-level course. It caters to professionals, analysts, senior managers, and anyone looking to elevate their Excel skills to an intermediate level.The program is suitable for participants at various career stages, providing valuable insights and hands-on experience to enhance their spreadsheet capabilities.
Learning Outcomes● Acquire advanced skills in data organization, analysis, and visualization.● Learn to manage larger datasets and create dynamic reports.● Utilize Excel’s powerful features for enhanced productivity.● Empower participants to leverage Excel as a strategic tool for decision-making and data-driven insights in professional roles.
Course Outlines:Day 1:
Module 1: Introduction to Excel 2016 Interface● Starting Excel● The Excel Interface● Changing Excel’s View● Working with Existing WorkbookModule 2: Working with Microsoft Excel 2016● Creating Workbooks● Saving Workbooks● Input Basic Data● Using Data Types● Cutting, Copying and Pasting Data● Editing Workbook’s PropertiesModule 3: Using Basic Formulas● Building Basic Formulas● Using Cell References● Using Cell RangesModule 4: Formatting Cells and Ranges● Inserting and Deleting Cells● Manually Formatting Cell Contents● Using Format Painter● Paste Special Options● Formatting Cells with Styles● Hyperlink Data
Day 2:Module 5: Formatting Worksheets● Working with Rows and Columns● Using Themes● Modifying Worksheet’s Appearance● Inserting Headers and FootersModule 6: Adding Pictures and Shapes to a Worksheet● Inserting Pictures● Adding Shapes and WordArt● Deleting, Copying and Moving Graphics● Formatting Graphics● Using SmartArt Graphics
Module 7: Printing Worksheets● Preparing a Document for Printing● Printing with Backstage
PRICING:RM 1,500.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Building Today's Leaders of Tomorrow World
2025-08-19 - 2025-08-20
Objectives“The Future Leadership: Building Today’s Leaders of Tomorrow World” is a comprehensive course designed to equip participants with the knowledge, skills, and mindset required to lead effectively in an ever-evolving business landscape. The course focuses on developingthe leadership capabilities needed to navigate complex challenges, foster innovation, and inspire high-performing teams. Through interactive discussions, case studies, and practical exercises, participants will explore emerging trends, explore transformative leadershipmodels, and acquire strategies to develop themselves and others as leaders.
Target Audience“The Future Leadership: Building Today’s Leaders of Tomorrow World” course is designed for current and aspiring leaders, including managers, supervisors, team leaders, department heads, project managers, HR professionals, entrepreneurs, and individuals in leadershippositions who want to develop the skills and mindset necessary to navigate the changing business landscape and effectively lead teams and organizations in the future.Learning Outcomes● Understand the key trends shaping the future of work and leadership and their implications for leadership roles.● Develop adaptive leadership skills to navigate uncertainty, complexity, and change.● Define and communicate a compelling vision and purpose to inspire and engage others.● Foster a culture of diversity, inclusion, and belonging to leverage diverse perspectives and drive innovation.
Course Outlines:Day 1:Module 1: Introduction to Future Leadership● Understanding the evolving nature of leadership in the modern world● Exploring current and future trends shaping the leadership landscape.● Identifying the skills and qualities needed for effective leadership in the future.
Module 2: Leadership in a Digital Age● Embracing technology and digital transformation as drivers of change● Harnessing the power of data and analytics for informed decision-making.● Developing digital leadership skills to navigate the digital landscape.
Module 3: Leading with Emotional Intelligence● Understanding the importance of emotional intelligence in leadership.● Developing self-awareness, self-regulation, empathy, and social skills.● Applying emotional intelligence to build strong relationships and lead with authenticity.
Module 4: Agile Leadership and Change Management● Embracing agility as a leadership mindset in a rapidly changing environment.● Applying agile principles to drive innovation, adaptability, and resilience.● Managing change effectively and leading teams through organizational transitions.
Day 2:Module 5: Cross-Cultural Leadership and Global Mindset● Embracing cultural diversity and managing cross-cultural teams.● Developing a global mindset and understanding global business dynamics.● Effectively leading and collaborating in a multicultural environment.Module 6: Strategic Thinking and Decision-Making● Developing strategic thinking skills to drive organizational success.● Applying critical thinking and problem-solving techniques to make informed decisions.● Balancing short-term objectives with long-term vision and goals.
Module 7: Leadership Communication and Influence:● Mastering effective communication skills for leadership.● Building persuasive communication strategies to influence stakeholders.● Adapting communication styles to connect with diverse audiences.
Module 8: Leading Through Disruption and Uncertainty● Developing resilience and adaptability as a leader.● Leading with agility during times of crisis and uncertainty.● Inspiring and motivating teams in challenging situations.
PRICING:RM 1,800.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

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Managing Expectation & Stress Management (2 Days)
2025-08-19 - 2025-08-20
ObjectivesThe “Managing Expectations & Stress Management” course is designed to equip participants with the skills to effectively manage expectations and navigate stress in both professional and personal contexts. The primary objectives include providing insights intoexpectation management strategies, offering practical stress management techniques, and fostering resilience in challenging situations.
Target AudienceThis course is tailored for executives, senior managers, and individuals in leadership roles who aim to enhance their ability to manage expectations and stress effectively. It is suitable for anyone seeking practical tools and strategies to navigate high-pressure situations,improve performance, and foster a positive work-life balance.
Learning Outcomes● Communicate expectations clearly to minimize conflicts.● Learn practical and effective stress management techniques.● Foster resilience in facing challenging situations.● Develop skills to navigate challenging situations with composure.● Gain a deep understanding of effective management contributing to overall well-being.
Course Outlines:Day 1:Module 1: Introduction to Expectation Management● Overview of the course objectives.● Importance of effective expectation management in professional and personal contexts.
Module 2: Strategies for Clear Communication of Expectations● Techniques for communicating expectations clearly.● Minimizing conflicts through effective communication.
Module 3: Practical Stress Management Techniques● Introduction to stress management principles.● Learning and applying practical techniques for stress reduction.
Module 4: Building Resilience● Understanding resilience in the face of challenges.● Strategies for fostering resilience in both professional and personal aspects.Day 2:Module 5: Navigating Challenging Situations with Composure● Developing skills to navigate high-pressure situations.● Maintaining composure and effectiveness in challenging environments.Module 6: Work-Life Balance● Importance of work-life balance.● Strategies for achieving and maintaining a positive work-life balance.Module 7: Overall Well-being and Professional Success● Connecting effective expectation management and stress reduction to overall well-being.● Building skills for professional success through effective stress and expectation management.Module 8: Group Activities and Discussions● Engaging in group activities to reinforce learning.● Discussions on challenges and solutions in managing expectations and stress.
PRICING:RM 1,800.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Time Management for Boosting Productivity (1 day)
2025-08-21
ObjectivesTime Management for Boosting Productivity course is a one-day training program designed to help individuals improve their time management skills and increase productivity. Participants will learn practical techniques and strategies to effectively manage their time, set priorities, and optimize their workflow. The course covers various topics, including prioritization, planning and scheduling, managing email and communication, stress management, and work-life balance.
Target AudienceThis course is suitable for professionals at all levels who want to enhance their time management skills and boost their productivity. It is beneficial for individuals in any industry or role, including managers, team leaders, entrepreneurs, and employees seeking to improvetheir efficiency and effectiveness in their work.
Learning Outcomes● Set clear priorities and align tasks with organizational goals.● Apply time optimization techniques to eliminate time-wasting activities and manage interruptions effectively.● Develop effective planning and scheduling strategies to maximize productivity and meet deadlines.● Manage email and communication efficiently, reducing inbox overload and interruptions.● Cultivate effective work habits, including organization, focus, and concentration techniques.
Course Outline
Module 1: Introduction to Time Management● Understanding the importance of effective time management● Identifying common time management challenges● The link between time management and productivity
Module 2: Setting Priorities● Defining goals and objectives● Identifying high-value tasks and activities● Applying the Eisenhower Matrix for prioritization● Aligning priorities with organizational objectives
Module 3: Time Optimization Techniques● Overcoming procrastination and eliminating time wasters● Strategies for managing interruptions and distractions● Creating a structured schedule● Allocating time for important and urgent tasks
Module 4: Effective Work Habits & Continuous Improvement● Adopting proactive approaches to task management● Building focus and concentration techniques for better time utilization● Reflecting on time management practices and identifying areas for improvement● Creating an action plan for implementing learned techniques
PRICING:

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Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

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Event Contingency Management
2025-08-21
ObjectivesTo equip frontline staff with the skills and knowledge to effectively manage and respond to unexpected situations during events, ensuring guest expectations are met even with last-minute requests or unforeseen circumstances, while maintaining the highest level ofservice.
Target AudienceThe target audience for this Event Contingency Management Training includes frontline staff of the UOA Hospitality group, such as:● Front desks staff● Concierge staff● Housekeeping staff● Food and beverage servers● Bartenders / Baristas● Frontline securityEssentially, anyone who may need to respond to unexpected situations during events would benefit from this training.
Learning Outcomes● Understand contingency planning: To familiarize participants with the principles and importance of contingency planning for events.● Identify potential event disruptions: To train participants to recognize and assess potential disruptions and unexpected situations.● Develop response strategies: To equip participants with strategies to effectively respond to various types of event-related issues.● Enhance communication during events: To improve participants’ ability to communicate clearly and effectively during unexpected situations.● Implement quick problem-solving techniques: To teach participants how to quickly and efficiently solve problems to meet guest expectations.● Maintain high service standards: To ensure participants can maintain excellent service delivery even under pressure.
Course OutlineDay 1Module 1: Introduction to Event Contingency Management● Definition and importance of contingency management in events● Types of unexpected situations (last-minute requests, technical issues, guest complaints, etc.)● The role of frontline staff in managing event disruptions
Module 2: Risk Assessment and Planning● Identifying potential disruptions and challenges● Conducting risk assessments for events● Developing contingency plans for various scenarios● The importance of flexibility and adaptabilityModule 3: Response Strategies for Event Disruptions● Effective communication during unexpected situations● Coordinating with team members and other departments● Handling guest inquiries and concerns promptly● Managing stress and maintaining composure under pressureModule 4: Quick Problem-Solving and Maintaining Service Standards● Quick problem-solving techniques● Ensuring guest satisfaction despite disruptions● Maintaining high service standards● Using available resources efficientlyTraining Methodology● Lectures and presentations● Role-playing exercises● Group discussions● Case studies● Q&A sessions
Evaluation● Pre- and post-training assessments● Participant feedback forms● Trainer observation and evaluation
Note:● The training can be customized to address specific needs and challenges of the UOA Hospitality group.● Hands-on exercises and simulations can be incorporated to enhance practical skills.● Continuous feedback and coaching can be provided to reinforce learning and improve performance.
By the end of this training, participants will be equipped with the necessary skills to effectively manage and respond to unexpected situations during events, ensuring guest satisfaction and maintaining high service standards.
PRICING:RM 1,000.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

ISO 45001 Occupational Health and Safety (OH&S)
2025-09-10 - 2025-09-11
Objective:The ISO 45001 Occupational Health and Safety training is designed to establish and maintain practices that prioritize the health and safety of employees and other stakeholders. The brief objectives of ISO 45001 include the establishment of a systematic approach to OH&S management, identification and mitigation of risks, compliance with applicable legal and regulatory requirements, and continuous improvement of OH&S performance.Target Audience:The target audience for ISO 45001 includes employees at all levels, middle management, executives and individual seeking to enhance their commitment to employee well-being and safety. This standard is particularly relevant to companies that recognize the importance ofproviding a safe and healthy work environment, reducing workplace accidents, and minimizing occupational health risks.Learning Outcome:1. Gain a comprehensive understanding of OH&S management systems principles and requirements.2. Identify and assess occupational health and safety risks, establish effective controls, and ensure legal compliance.3. Develop skills to implement and maintain a customized and robust OH&S management system.4. Empower individuals and organizations to continuously improve OH&S performance through monitoring, evaluation, and preventive/corrective measures.5. Foster a safety culture, protect employees, and contribute to the overall well-being of the workforce.
Course Outlines:
Day 1:Module 1: Introduction to ISO 45001● Overview of Occupational Health and Safety (OH&S) management systems● Importance of prioritizing employee and stakeholder health and safetyModule 2: Objectives of ISO 45001 Training● Establishing a systematic approach to OH&S management● Identification and mitigation of occupational health and safety risks● Ensuring compliance with legal and regulatory requirements● Continuous improvement of OH&S performanceModule 3: Principles and Requirements of OH&S Management Systems● Understanding the principles behind ISO 45001● Key requirements for implementation and documentation● Leadership and responsibility for effective system managementModule 4: Risk Identification and Mitigation● Techniques for identifying hazards and assessing OH&S risks● Developing and applying effective control measures● Case studies and practical approaches to risk mitigationDay 2:Module 5: Legal Compliance● Overview of applicable OSH laws and regulatory obligations● Ensuring ongoing legal compliance in the workplace● Consequences of non-compliance and risk to business operationsModule 6: Implementation Skills● Skills and strategies to implement ISO 45001 effectively● Tailoring the management system to suit organizational needs and industry context● Training, internal communication, and employee involvementModule 7: Continuous Improvement● Monitoring and evaluating OH&S metrics and KPIs● Conducting internal audits and incident reporting● Implementing corrective and preventive actions for system enhancementModule 8: Safety Culture and Well-being● Building a proactive safety culture through leadership and engagement● Initiatives to support employee well-being● High-impact activities to raise safety awareness across the organization
PRICING:RM 1,800.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,including cancellation of the workshop if warranted by circumstances beyond its control.

Handling Customer Complaints (2 Days)
2025-09-10 - 2025-09-11
Objective:
The objective of the Handling Customer Complaints training program is to provide participants with a comprehensive understanding of the skills and knowledge necessary to effectively handle customer complaints and improve customer satisfaction. In today’s highly competitive business environment, it is crucial for organizations to have a solid approach to managing customer complaints. Effective handling of customer complaints can help to prevent the loss of business, maintain customer loyalty, and even enhance the reputation of an organization. Target Audience
The target audience for the Handling Customer Complaints training program includes customer service representatives, front-line employees, managers, and anyone who interacts with customers in a business setting.
Learning Outcomes

Communicate effectively with customers using active listening techniques ● Identify root causes of customer complaints and use problem-solving, negotiation, and empathy to resolve them
Manage personal emotions and respond professionally in challenging situations ● Identify patterns and trends in customer complaints and make recommendations for service improvement.

Course Outlines:
Day 1:
Module 1: Introduction to Customer Complaints

The importance of effective complaint handling
Types of customer complaints
Understanding customer needs and expectations
The cost of poor complaint handling

Module 2: Active Listening Techniques

Importance of active listening in customer interactions
Practical strategies for attentive and empathetic listening
Enhancing communication through effective listening skills

Module 3: Effective Communication Skills

Verbal and nonverbal communication techniques
Active listening skills
Asking effective questions
Using empathy to build rapport

Module 4: Managing Emotions

Understanding and managing personal emotions
Strategies for staying calm and professional
Dealing with angry or upset customers
Avoiding escalation

Day 2:
Module 5: Time management

Prioritizing complaints
Setting realistic expectations with customers
Managing time effectively
Resolving complaints within an appropriate time frame

Module 6: Professional Response in Challenging Situations ● Strategies for maintaining professionalism in difficult scenarios ● De-escalation techniques for defusing tense customer interactions ● Case studies on effective responses to challenging complaints
Module 7: Complaint Resolution Techniques

Root cause analysis
Problem-solving techniques
Negotiation and conflict resolution
Using empathy to address emotional complaints

Module 8: Documentation and Follow-up

The importance of accurate documentation
Following up with customers
Identifying opportunities for improvement
Preventing future complaints

PRICING:
RM 1,800.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,including cancellation of the workshop if warranted by circumstances beyond its control.

Workplace Hazardous Materials Information (2 days)
2025-09-10 - 2025-09-11
Objectives
The Workplace Hazardous Materials Information course is designed to educate participants on the safe handling, storage, and communication of hazardous materials within the workplace. The objective is to ensure that participants acquire the necessary knowledge and skills to identify, assess, and manage hazardous materials effectively, promoting a safer working environment.
Target Audience
This program is specifically tailored for employees who handle or work in proximity to hazardous materials in the workplace. It includes workers from various sectors such as engineering, construction, and healthcare. The program aims to benefit individuals at all levels, from frontline workers to management, ensuring a comprehensive understanding of workplace hazardous materials information.
Learning Outcomes

Acquire skills to identify and assess potential hazards associated with materials in the workplace.
Implement proper handling and storage procedures to ensure safety in the workplace.
Empower participants to contribute to a safer work environment by effectively managing and communicating information about hazardous materials.
Ensure compliance with safety standards in the management of hazardous materials in the workplace.
Reduce the risk of incidents through informed handling and communication practices.

Course Outlines:
Day 1:
Module 1: Introduction to Hazardous Materials

Understanding the importance of safe handling, storage, and communication ● Overview of the course objectives and structure
Legal and ethical considerations in dealing with hazardous materials

Module 2: Identification and Assessment

Developing skills to identify potential hazards associated with workplace materials ● Methods for assessing and categorizing hazardous materials
Case studies and practical exercises for hands-on learning

Module 3: Handling and Storage Procedures

Implementing proper handling and storage procedures to ensure workplace safety ● Best practices for minimizing risks during material handling
Hands-on demonstrations and simulations

Module 4: Regulatory Requirements

Understanding regulatory requirements related to hazardous materials communication
Compliance with safety standards and legal obligations
Documentation and record-keeping practices

Day 2:
Module 5: Communication Strategies

Effective communication of information about hazardous materials ● Training on interpreting and utilizing safety data sheets
Developing clear and concise communication practices

Module 6: Empowering a Safer Work Environment

Empowering participants to contribute to a safer work environment ● Strategies for creating a safety-conscious workplace culture
Role-playing and group discussions on promoting safety awareness

Module 7: Incident Risk Reduction

Strategies for reducing the risk of incidents associated with hazardous materials ● Emergency response planning and protocols
Learning from past incidents for continuous improvement.

PRICING:RM 1,500.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,including cancellation of the workshop if warranted by circumstances beyond its control.

Microsoft Word Excellence
2025-09-18
ObjectivesThe Microsoft Word Excellence program is designed to equip participants with advanced skills and proficiency in utilizing Microsoft Word. The primary objectives include enhancing document creation efficiency, mastering advanced formatting features, and enablingparticipants to leverage the full spectrum of Word’s capabilities. The program is designed to empower participants to create professional, well-structured documents, and streamline their workflow through the optimal use of Microsoft Word’s extensive features.
Target AudienceThis training is tailored for professionals, office administrators, executives, senior managers, and anyone seeking to enhance their proficiency in Microsoft Word. It caters to individuals at various skill levels, from beginners aiming to build foundational knowledge to advanced users looking to unlock the full potential of Microsoft Word for document creation and formatting.
Learning Outcomes● Achieve mastery in advanced document creation, formatting, and editing techniques.● Effectively utilize templates for efficient document creation.● Acquire time-saving shortcuts for enhanced productivity.● Explore advanced formatting options for professional document presentation.● Optimize Microsoft Word usage to enhance overall productivity and document creation capabilities.
Course Outlines:
Module 1: Advanced Document Creation● Mastery in advanced document creation techniques.● Effective use of templates for efficient document creation.
Module 2: Advanced Formatting Techniques● Achieving proficiency in advanced formatting options.● Exploring advanced formatting for professional document presentation.
Module 3: Collaboration and Efficiency● Seamless collaboration on shared documents.● Acquiring time-saving shortcuts for enhanced productivity.
Module 4: Practical Application and Mastery● Practical application of advanced Word features.● Mastery in utilizing the full spectrum of Microsoft Word capabilities.
Module 5: Integrating Multimedia and Hyperlinks● Embedding multimedia elements for dynamic documents.● Incorporating hyperlinks for interactive content.
Module 6: Advanced Editing and Proofreading● Utilizing advanced editing tools for precision.● Implementing effective proofreading techniques.
Pricing:
To inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,including cancellation of the workshop if warranted by circumstances beyond its control.

Drive in to the ChatGPT & AI Tools For Workplace (1 Days)
2025-09-18
Objective:
The objective of this training is to equip participants with practical knowledge and skills to ffectively utilize ChatGPT and AI tools in the workplace. This program will empower individuals to enhance productivity, streamline tasks, and improve decision-making byleveraging AI capabilities. Participants will learn ethical considerations, best practices, and creative applications to maximize the value of AI tools in their professional environment.
Target Audience:
This training is designed for professionals, team leaders, and organizations seeking to integrate ChatGPT and AI tools into their workflows. It is ideal for individuals looking to enhance productivity, automate routine tasks, and innovate in their roles by leveraging AIcapabilities effectively and ethically.
Learning Outcome:

Gain a practical understanding of ChatGPT and AI tools and their potentialapplications in the workplace.
Learn how to use AI for automating tasks, improving efficiency, and enhancingproductivity.
Develop skills to effectively communicate and collaborate with AI systems.
Understand ethical considerations and best practices for using AI responsibly in theworkplace.
Explore creative uses of AI tools for problem-solving, decision-making, andinnovation in various job roles.

Course Outlines:
Day 1:Module 1: Introduction to AI and ChatGPT in the Workplace● Understanding AI technologies and their impact on the workplace.● Exploring the capabilities and limitations of ChatGPT and AI tools.● Identifying key areas in the workplace where AI can be applied effectively.Module 2: Leveraging AI for Task Automation and Efficiency● Automating routine tasks such as data entry, scheduling, and email responses.● Streamlining workflows and enhancing team collaboration with AI tools.● Utilizing AI for content generation, reports, and summarization to save time.Module 3: Ethical Considerations and Best Practices in AI Usage● Understanding the ethical implications of using AI tools in the workplace.● Ensuring transparency, fairness, and privacy when using AI systems.● Implementing best practices for responsible and effective AI tool usage.Module 4: Innovative Applications of AI for Decision-Making and Problem-Solving● Using AI for data analysis, insights, and improving decision-making.● Leveraging AI tools for creative problem-solving and brainstorming.● Exploring case studies and real-world examples of successful AI integration in the workplace.
PRICING:RM 1,500.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,including cancellation of the workshop if warranted by circumstances beyond its control.
