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BEGIN:VEVENT
DTSTART;VALUE=DATE:20260513
DTEND;VALUE=DATE:20260515
DTSTAMP:20260417T154034
CREATED:20260112T030609Z
LAST-MODIFIED:20260112T030609Z
UID:50600-1778630400-1778803199@uoa-academy.com
SUMMARY:(HVAC) System Controls: Level 2 – Technical Understanding and SOPs (2 Days)
DESCRIPTION:Objectives  \nThis “HVAC System Controls: Level 2” course equips participants with advanced knowledge and skills necessary for effective HVAC system maintenance and optimization. Key objectives include deepening understanding of HVAC system components\, controls\, and operations; mastering advanced troubleshooting and diagnostic techniques; developing proficiency in preventive maintenance procedures; enhancing analytical and problem-solving skills for complex system issues; ensuring compliance with safety regulations and industry standards; improving system efficiency\, reliability\, and energy performance; and ultimately enhancing professional development and career advancement within the HVAC field.  \nTarget Audience  \nThis course is specifically designed for experienced HVAC professionals seeking to enhance their expertise in system controls and preventive maintenance. The ideal participants include experienced HVAC technicians\, engineers\, and maintenance personnel who possess a foundational understanding of HVAC systems and are eager to expand their knowledge and skills.  \nLearning Outcomes  \n\n Analyze and interpret complex HVAC system schematics and control diagrams. \nDiagnose and troubleshoot malfunctions in various types of HVAC control systems. \nUtilize diagnostic tools and equipment to identify and resolve system issues. \nApply industry best practices and safety procedures to all maintenance activities. \nOptimize system performance and energy efficiency through effective maintenance strategies. \n Communicate technical information effectively and collaborate effectively with other team members. \n\nCourse Outlines:  \nDay 1:  \nModule 1: Introduction to Advanced HVAC Controls  \n\n Overview of advanced control systems (e.g.\, Direct Digital Controls (DDC)\, Building Management Systems (BMS)) \n Importance of control systems in modern HVAC systems \n Benefits of advanced control strategies (e.g.\, energy efficiency\, improved comfort) \n\nModule 2: Advanced Control System Components  \n\n In-depth exploration of DDC components (controllers\, sensors\, actuators) \nBuilding Management System architecture and communication protocols \nUnderstanding control signals and data transmission \n\nModule 3: Control Loop Analysis and Tuning  \n\n Principles of control loops (feedback\, feedforward) \n Control loop tuning methods (PID control) \n Identifying and addressing control loop instability \n\nModule 4: Electrical Systems and Safety  \n\n Electrical safety protocols and procedures \n Electrical wiring diagrams and troubleshooting techniques \n Motor controls\, starters\, and variable frequency drives (VFDs) \n Electrical safety devices and their operation \n\nDay 2:  \nModule 5: HVAC System Components and Operation  \n\n Advanced study of refrigeration cycles and heat transfer principles \nIn-depth analysis of various HVAC equipment (e.g.\, chillers\, boilers\, air handlers) \nUnderstanding system interdependencies and interactions \n\nModule 6: Preventive Maintenance Procedures  \n\n Developing and implementing comprehensive preventive maintenance plans \nPerforming routine inspections\, cleaning\, and adjustments \n Utilizing checklists and logbooks for accurate record-keeping \n Identifying potential maintenance issues and implementing corrective actions \n\nModule 7: Troubleshooting and Diagnostics  \n\n Advanced troubleshooting techniques for common HVAC system problems \nUtilizing diagnostic tools (e.g.\, multimeters\, pressure gauges\, infrared thermometers) \nFault finding and root cause analysis \n Developing effective troubleshooting strategies \n\nModule 8: Energy Efficiency and Sustainability  \n\n Strategies for optimizing system energy efficiency \n Identifying and implementing energy-saving measures \n Understanding and complying with energy codes and regulations \n Integrating sustainable practices into HVAC maintenance \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/hvac-system-controls-level-2-technical-training-sops/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260513
DTEND;VALUE=DATE:20260515
DTSTAMP:20260417T154034
CREATED:20260112T031305Z
LAST-MODIFIED:20260112T031305Z
UID:50602-1778630400-1778803199@uoa-academy.com
SUMMARY:Drive in to the ChatGPT & AI Tools For Workplace (2 Days)
DESCRIPTION:Objectives  \nThe objective of this 2-day training programme is to equip participants with practical\, hands-on knowledge and skills to effectively utilize ChatGPT and AI tools in the workplace. This programme enables participants to enhance productivity\, streamline workflows\, improve communication\, and support better decision-making using AI. Participants will also understand ethical considerations\, best practices\, and real-world applications of AI tools across various job functions.  \nTarget Audience  \nThis programme is designed for:  \n\n Professionals\, executives\, and managers \n Team leaders and supervisors \n HR\, administration\, operations\, marketing\, and support staff \n Organizations seeking to integrate AI tools into daily work processes \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Understand the fundamentals of AI and ChatGPT and their impact on the workplace \nUse ChatGPT effectively to support daily work tasks and decision-making \nApply prompt engineering techniques to get accurate and useful AI outputs \nAutomate routine tasks and improve efficiency using AI tools \n Use AI ethically\, responsibly\, and securely in the workplace \n Apply AI tools for communication\, reporting\, analysis\, and problem-solving \nIdentify suitable AI tools for different job roles and business functions \n\nCourse Outlines:  \nDay 1: Foundations & Productivity with ChatGPT  \nModule 1: Introduction to AI & ChatGPT in the Workplace  \n\n Overview of Artificial Intelligence and Generative AI \n Understanding how ChatGPT works \n Capabilities and limitations of ChatGPT \n Current AI trends and workplace impact \n Identifying opportunities for AI adoption in daily work \n\nModule 2: Getting Started with ChatGPT – Practical Usage  \n\n Navigating ChatGPT interface and features \n Understanding prompts and responses \n Do’s and Don’ts when using ChatGPT at work \n Hands-on practice: basic workplace prompts \n Common mistakes and how to avoid them \n\nModule 3: Prompt Engineering for Better Results  \n\n What is prompt engineering and why it matters \n Structuring effective prompts (role\, task\, context\, format) \nUsing follow-up prompts to refine output \n Examples of good vs poor prompts \n Hands-on exercises: job-specific prompt creation \n\nModule 4: Using ChatGPT to Improve Productivity & Communication  \n\n Drafting professional emails and responses \n Creating reports\, summaries\, and meeting minutes \n Preparing presentations\, talking points\, and content \n Brainstorming ideas and solutions faster \n Case examples: HR\, admin\, operations\, and management use cases \n\nDay 2: Automation\, Ethics & Advanced Workplace Applications Module 5: Automating Routine Tasks with AI Tools  \n\n Identifying tasks suitable for automation \n Using AI for scheduling\, documentation\, and workflows \nAI-assisted data\, summarization\, and reporting \n Integrating ChatGPT into daily work routines \n Productivity hacks using AI \n\nModule 6: AI Tools Beyond ChatGPT for the Workplace  \n\n Overview of popular AI tools (writing\, design\, data\, productivity) \nChoosing the right AI tool for specific job roles \n Combining multiple AI tools for better outcomes \n Limitations and risks of over-reliance on AI \n Practical demonstrations and examples \n\nModule 7: Ethical Considerations\, Data Privacy & Best Practices  \n\n Ethical implications of AI usage in organizations \n Data privacy\, confidentiality\, and compliance \n Managing bias\, accuracy\, and reliability of AI outputs \nCompany policies and responsible AI usage \n Best practices for sustainable AI adoption \n\nModule 8: AI for Decision-Making\, Problem-Solving & Innovation  \n\n Using AI to support analysis and decision-making \n AI-assisted problem-solving frameworks \n Creative thinking and innovation with AI \n Real-world case studies of AI in the workplace \n Action planning: applying AI after the training \n\n  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/chatgpt-ai-tools-for-workplace-2-day-practical-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260519
DTEND;VALUE=DATE:20260521
DTSTAMP:20260417T154034
CREATED:20260112T032158Z
LAST-MODIFIED:20260112T032158Z
UID:50604-1779148800-1779321599@uoa-academy.com
SUMMARY:Managing Expectation & Stress Management  (2 Days)
DESCRIPTION:Objectives  \nThe “Managing Expectations & Stress Management” course is designed to equip participants with the skills to effectively manage expectations and navigate stress in both professional and personal contexts. The primary objectives include providing insights into expectation management strategies\, offering practical stress management techniques\, and fostering resilience in challenging situations.  \nTarget Audience  \nThis course is tailored for executives\, senior managers\, and individuals in leadership roles who aim to enhance their ability to manage expectations and stress effectively. It is suitable for anyone seeking practical tools and strategies to navigate high-pressure situations\, improve performance\, and foster a positive work-life balance.  \nLearning Outcomes  \n\n Communicate expectations clearly to minimize conflicts. \n Learn practical and effective stress management techniques. \n Foster resilience in facing challenging situations. \n Develop skills to navigate challenging situations with composure. \n Gain a deep understanding of effective management contributing to overall well-being. \n\nCourse Outlines:  \nDay 1:  \nModule 1: Introduction to Expectation Management  \n\n Overview of the course objectives. \n Importance of effective expectation management in professional and personal contexts. \n\nModule 2: Strategies for Clear Communication of Expectations  \n\n Techniques for communicating expectations clearly. \n Minimizing conflicts through effective communication. \n\nModule 3: Practical Stress Management Techniques  \n\n Introduction to stress management principles. \n Learning and applying practical techniques for stress reduction. \n\nModule 4: Building Resilience  \n\n Understanding resilience in the face of challenges. \n Strategies for fostering resilience in both professional and personal aspects. \n\nDay 2:  \nModule 5: Navigating Challenging Situations with Composure  \n\n Developing skills to navigate high-pressure situations. \n Maintaining composure and effectiveness in challenging environments. \n\nModule 6: Work-Life Balance  \n\n Importance of work-life balance. \n Strategies for achieving and maintaining a positive work-life balance. \n\nModule 7: Overall Well-being and Professional Success  \n\n Connecting effective expectation management and stress reduction to overall well-being. \n Building skills for professional success through effective stress and expectation management. \n\nModule 8: Group Activities and Discussions  \n\n Engaging in group activities to reinforce learning. \n Discussions on challenges and solutions in managing expectations and stress. \n\n  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/managing-expectations-stress-management-2-day-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260519
DTEND;VALUE=DATE:20260521
DTSTAMP:20260417T154034
CREATED:20260112T033709Z
LAST-MODIFIED:20260112T053936Z
UID:50606-1779148800-1779321599@uoa-academy.com
SUMMARY:Strategic Leadership in Hospitality  (2 Days)
DESCRIPTION:Objectives  \nStrategic Leadership in HospitalityThis 2-day training programme aims to develop strategic leadership capabilities among hospitality professionals to navigate today’s competitive\, service-driven\, and culturally diverse environment. Participants will gain the skills to lead teams effectively\, align operational excellence with business strategy\, and respond to industry challenges within the Malaysian hospitality context.  \nTarget Audience  \nThis programme is designed for:  \n\n Hotel and resort managers \n Department heads and supervisors \n F&B managers and outlet leaders \n Hospitality executives and team leaders \n Tourism and service industry professionals \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Understand strategic leadership concepts in the hospitality industry\nApply leadership styles suitable for service-oriented environments \n Align business goals with operational and people strategies \n Lead diverse and multicultural teams effectively \n Enhance guest experience through strategic decision-making \n Manage change and uncertainty within the hospitality sector \n Develop future-ready leaders and high-performing teams \n Apply ethical and sustainable leadership practices in Malaysia \n\nCourse Outlines:  \nDay 1: Strategic Leadership Foundations in Hospitality  \nModule 1: Strategic Leadership in the Malaysian Hospitality Landscape  \n\n Overview of Malaysia’s hospitality and tourism industry \n Current trends\, challenges\, and opportunities \n The role of leaders in driving competitiveness and service excellence\nStrategic leadership vs operational management \n Leadership expectations in Malaysian hospitality organisations \n\nModule 2: Leadership Styles for Service Excellence  \n\n Understanding leadership styles (transformational\, situational\, servant leadership) \nLeadership behaviours that influence guest satisfaction \n Adapting leadership styles for different departments (front office\, F&B\, housekeeping) \nLeading by example in high-contact service environments \n Case discussion: leadership impact on service quality \n\nModule 3: Strategic Thinking & Decision-Making in Hospitality  \n\n Strategic thinking skills for hospitality leaders \n Aligning daily operations with long-term business goals \n Data-driven decision-making (occupancy\, revenue\, customer feedback) \nBalancing cost control and service quality \n Practical exercises: scenario-based decision-making \n\nModule 4: Leading Multicultural & Multigenerational Teams  \n\n Managing workforce diversity in Malaysian hospitality \n Cross-cultural communication and leadership sensitivity \n Leading Gen Z\, Millennials\, and senior employees \n Handling conflicts and communication gaps \n Building teamwork and engagement in service teams \n\nDay 2: People\, Performance & Sustainable Leadership  \nModule 5: Strategic Talent Management & Workforce Development  \n\n Talent challenges in the hospitality industry \n Developing and retaining high-potential employees \n Coaching\, mentoring\, and on-the-job leadership development\nSuccession planning for key operational roles \n Creating a learning culture in hospitality organisations\n\nModule 6: Change Leadership & Crisis Management  \n\n Leading through change in a dynamic hospitality environment \nManaging operational disruptions and service recovery \nCrisis leadership (staff shortages\, guest complaints\, emergencies) \nBuilding resilience and adaptability in teams \n Lessons learned from post-pandemic hospitality recovery \n\nModule 7: Ethical Leadership\, Governance & Sustainability  \n\n Ethical leadership in hospitality operations \n Compliance with Malaysian labour laws and regulations \nPromoting integrity\, accountability\, and fairness \n Sustainability practices in hospitality (ESG\, green hotels) \nResponsible leadership and corporate reputation \n\nModule 8: Strategic Action Planning & Leadership Impact  \n\n Translating leadership insights into workplace action \nDeveloping a personal strategic leadership plan \n Aligning leadership actions with organisational goals \nMeasuring leadership effectiveness and team performance \nCommitment to continuous leadership improvement \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/strategic-leadership-in-hospitality-2-day-management-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260519
DTEND;VALUE=DATE:20260521
DTSTAMP:20260417T154034
CREATED:20260112T035141Z
LAST-MODIFIED:20260112T035508Z
UID:50608-1779148800-1779321599@uoa-academy.com
SUMMARY:The High Impact Leader  (2 Days)
DESCRIPTION:Objectives  \nThis intensive two-day programme is designed to equip both established and emerging leaders with the foundational mindsets\, trust-building skills\, and personal resilience required to lead high-performing\, innovative\, and psychologically safe teams. By front-loading concepts such as safety and growth\, participants are better prepared to address practical leadership challenges related to accountability and communication\, transforming theoretical knowledge into immediate\, actionable leadership behaviours.  \nTarget Audience  \nThis programme is designed for:  \n\n Managers \n Supervisors \n Team Leaders \n High-Potential Individual Contributors \n Project Leads across all departments \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Define their personal leadership philosophy and identify core leadership competencies \n Differentiate between a fixed and growth mindset and apply growth strategies to personal and team development \n Analyse and utilise the four levels of communication to achieve clarity and impact in professional settings \n Create and sustain psychological safety within teams \n Implement clear frameworks for setting expectations and providing feedback to strengthen accountability \n Develop personal and team resilience strategies to manage stress\, adapt to change\, and sustain performance \n\nCourse Outlines:  \nDay 1 – Building Trust\, Mindset & Strategic Dialogue  \nModule 1: What Is Leadership  \n\n Evolution of leadership: from command-and-control to influence and coaching\nDefining modern leadership: vision\, values\, and vulnerability \n Leader’s role in driving culture and engagement \n\nModule 2: Psychological Safety – The Foundation of Trust  \n\n Understanding psychological safety (Fearless Organization – Amy Edmondson) \nLink between safety\, innovation\, and team performance \n Four stages of psychological safety: learner\, contributor\, challenger\, inclusion \n\nModule 3: Growth vs Fixed Mindset  \n\n Fixed vs growth mindset (Dr. Carol Dweck’s research) \n Reframing failure and the power of “yet” \n Strategies to foster a growth mindset in others \n\nDay 2 – Accountability\, Performance & Sustained Endurance \n Module 4: Four Levels of Communication & Engagement  \n\n Power of listening: active\, empathic\, and strategic listening \n Communicating for clarity using the four levels of communication \nFeedback using the Johari Window \n\nModule 5: Mastering Accountability for Success  \n\n CLEAR goals framework (Collaborative\, Limited\, Empowering\, Actionable\, Results-Oriented) \n Accountability ladder: ownership versus blame \n Holding others accountable with respect and empathy (Crucial Conversations framework) \n Closing the loop through follow-up and recognition \n\nModule 6: Resilience  \n\n Understanding the resilience loop (Predict\, Prepare\, Respond\, Adapt) \nManaging leadership fatigue and personal energy \n Developing personal resilience strategies \n Building team resilience through collaboration and support \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/the-high-impact-leader-2-day-leadership-excellence-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260519
DTEND;VALUE=DATE:20260521
DTSTAMP:20260417T154034
CREATED:20260112T040141Z
LAST-MODIFIED:20260112T040141Z
UID:50610-1779148800-1779321599@uoa-academy.com
SUMMARY:Personal Mastery & Self-Leadership  (2 Days)
DESCRIPTION:Objectives  \nThe objective of this training is to empower individuals to cultivate personal mastery and self-leadership by developing self-awareness\, emotional intelligence\, and proactive habits. Participants will learn to align their personal values with their actions\, build resilience\, and take ownership of their growth. This program aims to enhance decision-making\, foster accountability\, and inspire individuals to lead themselves effectively\, unlocking their potential for personal and professional success.  \nTarget Audience  \nThis training is designed for professionals\, leaders\, and individuals seeking to enhance their personal effectiveness\, emotional intelligence\, and self-leadership skills. It is ideal for those who aspire to take greater control of their growth\, improve decision-making\, and achieve meaningful success in both their personal and professional lives.  \nLearning Outcomes  \n\n Develop greater self-awareness by identifying personal strengths\, values\, and areas for growth. \n Enhance emotional intelligence to manage emotions effectively and build stronger relationships. \n Cultivate habits and mindsets that promote resilience\, focus\, and consistent personal growth. \n Align daily actions and decisions with long-term goals and core values. \nStrengthen accountability and ownership to drive meaningful results in personal and professional contexts. \n\nCourse Outlines: Day 1:  \nModule 1: Introduction to Personal Mastery & Self-Leadership  \n\nUnderstanding the concepts of personal mastery and self-leadership.\n Exploring the benefits of self-leadership in personal and professional contexts. \nSetting personal intentions and goals for the course. \n\nModule 2: Developing Self-Awareness  \n\n Identifying personal strengths\, values\, and limiting beliefs. \n Practicing self-reflection techniques for deeper self-understanding. \nUsing feedback to uncover blind spots and areas for growth. \n\nModule 3: Emotional Intelligence for Self-Leadership  \n\n Understanding the components of emotional intelligence (EQ). \nManaging emotions effectively in challenging situations. \n Building empathy to enhance communication and relationships. \n\nModule 4: Aligning Values with Actions  \n\n Defining core values and their role in decision-making. \n Creating a personal vision and aligning it with daily habits. \n Developing strategies for maintaining integrity and authenticity. \n\nDay 2:  \nModule 5: Building Resilience and Managing Stress  \n\n Understanding the connection between resilience and self-leadership. \nTechniques for managing stress and staying focused under pressure. \nBuilding mental and emotional agility to navigate challenges. \n\nModule 6: Goal Setting and Habit Formation  \n\n Setting SMART goals for personal and professional growth. \n Identifying habits that support or hinder success. \n Using habit-tracking tools to ensure consistent progress. \n\nModule 7: Accountability and Ownership  \n\n The role of accountability in achieving success. \n Creating systems for self-monitoring and reflection. \n Overcoming procrastination and fostering a proactive mindset. \n\nModule 8: Action Planning and Commitment  \n\n Consolidating key learnings from the training. \n Developing a personalized action plan for ongoing self-leadership. \nCommitting to long-term growth and continuous improvement. \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/personal-mastery-self-leadership-2-day-empowerment-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260603
DTEND;VALUE=DATE:20260605
DTSTAMP:20260417T154034
CREATED:20260112T042039Z
LAST-MODIFIED:20260112T042039Z
UID:50612-1780444800-1780617599@uoa-academy.com
SUMMARY:Telephone Techniques and Handling Difficult Clients (2 Days)
DESCRIPTION:Objectives  \nThe Telephone Techniques and Handling Difficult Clients course aims to enhance participants’ communication skills in telephone interactions and equip them with strategies to effectively manage challenging client interactions. The primary objectives include providing insights into telephone etiquette\, developing techniques for handling difficult clients\, and fostering a positive customer service experience.  \nTarget Audience  \nThis course is designed for customer service representatives\, executives\, and professionals involved in telephone-based interactions. It is suitable for individuals seeking to improve their telephone communication skills and effectively handle challenging client situations. The content caters to those in various industries where telephone communication plays a crucial role in customer relations.  \nLearning Outcomes  \n\n Gain proficiency in telephone etiquette\, encompassing effective greetings\, active listening\, and maintaining a professional tone. \n Develop strategies for managing difficult clients\, addressing complaints\, and resolving conflicts during telephone interactions. \n Acquire skills to enhance customer satisfaction through improved communication effectiveness. \n Contribute to a positive and professional organizational image through effective telephone techniques. \n Empower participants with the knowledge and tools to handle challenging client interactions with confidence and professionalism. \n\nCourse Outlines:  \nDay 1:  \nModule 1: Foundations of Effective Telephone Communication  \n\n Professional Telephone Etiquette (Greetings\, Introductions\, Closing Remarks) \nActive Listening Skills (Techniques for Effective Listening and Understanding) \nNonverbal Communication in Telephone Interactions (Tone of Voice\, Pace\, Enunciation) \n Building Rapport and Establishing Trust \n\nModule 2: Handling Customer Inquiries and Requests  \n\n Gathering Information and Clarifying Client Needs \n Providing Accurate and Concise Information \n Problem-Solving Techniques for Common Customer Inquiries \n Directing Calls and Transferring Calls Effectively \n\nModule 3: Techniques for Handling Customer Complaints  \n\n Active Listening and Empathy in Complaint Handling \n Acknowledging and Validating Customer Concerns \n De-escalation Techniques for Angry or Frustrated Clients \n Finding Solutions and Resolving Complaints Effectively \n\nModule 4: Building Rapport and Customer Relationships  \n\n Personalized Communication and Customer Recognition \n Active Listening and Empathy in Customer Interactions \n Building Trust and Credibility through Effective Communication \n\nDay 2:  \nModule 5: Dealing with Difficult Client Behaviors  \n\n Identifying and Addressing Aggressive\, Rude\, or Demanding Clients \nSetting Boundaries and Maintaining Professionalism \n Handling Difficult Conversations and Difficult People \n Techniques for Remaining Calm and Composed under Pressure \n\nModule 6: Handling Difficult Situations  \n\n Dealing with Irate Customers and Handling Angry Outbursts \nManaging Difficult Calls and Escalation Situations \n Handling Customer Complaints and Disputes \n Techniques for Handling Difficult or Sensitive Topics \n\nModule 7: Communication Technology and Tools  \n\n Utilizing Telephone Systems and Communication Technologies \nEffective Use of Call Recording and Monitoring Tools \n Communication Protocols and Best Practices \n Technology and its Impact on Customer Service \n\nModule 8: Enhancing Customer Satisfaction  \n\n Measuring Customer Satisfaction and Gathering Feedback \nUsing Customer Feedback to Improve Telephone Interactions \nCreating a Positive Customer Experience \n Building Long-Term Customer Relationships \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/telephone-techniques-handling-difficult-clients-2-day-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260603
DTEND;VALUE=DATE:20260605
DTSTAMP:20260417T154034
CREATED:20260112T042802Z
LAST-MODIFIED:20260112T042802Z
UID:50614-1780444800-1780617599@uoa-academy.com
SUMMARY:Professional Email Etiquette\, Writing Skills & Office
DESCRIPTION:Objectives  \nEffective workplace communication is essential for professionalism\, efficiency\, and organisational credibility. This 2-day programme equips participants with practical skills to communicate clearly and professionally through emails\, written correspondence\, and daily office interactions.  \nThe programme focuses on professional email etiquette\, structured writing skills\, and effective office communication practices. Participants will learn how to manage tone\, clarity\, and intent across different communication situations while maintaining professionalism and courtesy in both internal and external correspondence.  \nTarget Audience  \n\n Executives\, managers\, and supervisors \n Administrative and support staff \n Professionals involved in internal and external communication \n Employees who write emails\, reports\, or official workplace messages \n\nLearning Outcomes  \n\n Apply professional email etiquette in workplace communication \n Write clear\, concise\, and well-structured professional messages \n Use appropriate tone and language for different audiences and situations \nHandle sensitive or challenging communication professionally \n Communicate effectively with colleagues\, superiors\, and external parties \nContribute to a positive and professional office communication culture \n\nCourse Outlines: Day 1 – Professional Email Etiquette & Writing Fundamentals  \nModule 1: Fundamentals of Professional Email Etiquette  \n\n Importance of email etiquette in the workplace \n Common email mistakes and their impact \n Email as a reflection of personal and organisational image \n\nModule 2: Professional Tone\, Language & Style  \n\n Choosing appropriate tone for different recipients \n Formal\, semi-formal\, and informal writing styles \n Polite\, respectful\, and professional language usage \n\nModule 3: Structuring Effective Emails & Written Messages  \n\n Organising emails for clarity and purpose \n Writing effective subject lines \n Structuring messages for readability and action \n\nModule 4: Writing Skills for Workplace Communication  \n\n Writing clearly and concisely \n Avoiding ambiguity and misinterpretation \n Grammar\, word choice\, and sentence structure essentials \n\nDay 2 – Office Communication & Handling Workplace Scenarios Module  \n5: Managing Email Interactions with Courtesy  \n\n Responding promptly and professionally \n Acknowledging emails appropriately \n Managing follow-ups and reminders \n\nModule 6: Handling Challenging & Sensitive Communication  \n\n Managing complaints and dissatisfaction professionally \nWriting firm yet polite messages \n Handling conflict and misunderstandings through writing\n\nModule 7: Office Communication Skills  \n\n Communicating effectively with colleagues and supervisors \nProfessional communication across departments \n Managing expectations and clarity in office communication \n\nModule 8: Building a Professional Communication Culture  \n\n Establishing communication standards in the workplace \nConsistency in written and email communication \n Best practices for professional office correspondence \nPersonal action plan for improving communication effectiveness \n\n  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/professional-email-etiquette-business-writing-skills-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260603
DTEND;VALUE=DATE:20260605
DTSTAMP:20260417T154034
CREATED:20260112T054510Z
LAST-MODIFIED:20260112T054510Z
UID:50616-1780444800-1780617599@uoa-academy.com
SUMMARY:ISO 14001 – Awareness Training  Environmental Management Systems (EMS)  (2 Days)
DESCRIPTION:Objectives  \nThe ISO 14001 – Awareness Training – Environmental Management Systems programme is designed to provide participants with a foundational understanding of ISO 14001 and its role in supporting effective environmental management. The programme introduces key principles\, requirements\, and benefits of ISO 14001 while emphasising environmental stewardship and sustainable business practices.  \nThe 2-day format allows participants to gain deeper awareness of EMS concepts\, regulatory compliance\, and practical implementation considerations\, enabling organisations to strengthen environmental responsibility and support sustainability objectives.  \nTarget Audience  \n\n Professionals at all levels \n Executives and Senior Managers \n Managers and Supervisors \n Personnel involved in environmental management\, compliance\, or sustainability initiatives \n Individuals seeking awareness of ISO 14001 and EMS \n\nLearning Outcomes  \n\n Develop foundational knowledge of ISO 14001 and Environmental Management Systems \n Understand the core principles\, requirements\, and benefits of ISO 14001 \nRecognise the importance of environmental stewardship in organisational operations \n Support the implementation and maintenance of effective environmental management practices \n Contribute to environmentally sustainable practices and regulatory compliance \nStrengthen organisational commitment to environmental responsibility\n\nCourse Outlines:  \nDay 1 – ISO 14001 Fundamentals & Environmental Principles  \nModule 1: Introduction to ISO 14001 & Environmental Management Systems  \n\n Overview of ISO 14001 and its global significance \n Purpose and benefits of Environmental Management Systems \nRelationship between EMS and organisational sustainability \n\nModule 2: Key Principles of ISO 14001  \n\n Core principles underpinning ISO 14001 \n Risk-based thinking and environmental responsibility \n Continual improvement and preventive approach \n\nModule 3: Understanding ISO 14001 Requirements  \n\n Overview of ISO 14001 clauses and structure \n Understanding compliance obligations \n Roles and responsibilities within an EMS \n\nModule 4: Environmental Stewardship & Sustainable Practices  \n\n Role of environmental stewardship in organisations \n Integrating sustainable practices into daily operations \n Environmental awareness and employee involvement \n\nDay 2 – EMS Implementation\, Roles & Continuous Improvement  \nModule 5: Implementation of Environmental Management Systems  \n\n Steps to implement an effective EMS \n Aligning EMS with organisational processes \n Documentation and operational controls \n\nModule 6: Maintenance & Continuous Improvement  \n\n Monitoring and measuring environmental performance \n Internal evaluation and improvement opportunities \n Best practices for sustaining EMS effectiveness \n\nModule 7: Roles of Professionals & Leadership in Environmental Responsibility  \n\n Responsibilities of professionals\, executives\, and senior managers\nLeadership commitment and environmental culture \n Promoting awareness and accountability across the organisation \n\nModule 8: EMS Awareness\, Compliance & Organisational Readiness  \n\n Supporting compliance with environmental standards \n Preparing organisations for audits and assessments (awareness level) \nKey takeaways and action planning for workplace application \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/iso-14001-awareness-training-environmental-management-systems-2/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260609
DTEND;VALUE=DATE:20260611
DTSTAMP:20260417T154034
CREATED:20260112T055413Z
LAST-MODIFIED:20260112T055413Z
UID:50620-1780963200-1781135999@uoa-academy.com
SUMMARY:Hazard Identification\, Risk Assessment and Risk Control (HIRARC) (2 Days)
DESCRIPTION:Objectives  \nThe Hazard Identification\, Risk Assessment\, and Risk Control (HIRARC) Training Course is designed to equip participants with the essential knowledge and skills to systematically identify\, assess\, and control hazards in the workplace. The course is designed to instill a comprehensive understanding of HIRARC principles\, fostering a proactive safety culture within organizations.  \nTarget Audience  \nThis training course is tailored for individuals across various industries\, including but not limited to safety officers\, supervisors\, managers\, and middle management that are involved in health and safety responsibilities. It caters to professionals seeking to enhance their proficiency in hazard identification\, risk assessment\, and risk control\, ultimately contributing to a safer working environment.  \nLearning Outcomes  \n\n Thorough understanding of HIRARC methodology. \n Proficiency in identifying workplace hazards and conducting risk assessments. ● Implementation of practical risk control measures. \n Development of clear safety communication skills. \n Active contribution to robust safety management systems. \n Empowerment to minimize risks and foster a safer work environment. \n\nCourse Outlines:  \nDay 1:  \nModule 1: Introduction to HIRARC Principles  \n\n Overview and importance of Hazard Identification\, Risk Assessment\, and Risk Control. \n Principles of fostering a proactive safety culture. \n\nModule 2: HIRARC Methodology  \n\n In-depth exploration and practical application exercises. \n Case studies illustrating successful HIRARC implementation. \n\nModule 3: Target Audience and Industry Application  \n\n Identification of target audience and customization for diverse industries. ● Practical scenarios and discussions for industry-specific application. \n\nModule 4: Proficiency in Hazard Identification and Risk Assessment ● Techniques for identifying workplace hazards.  \n\n Step-by-step guide to conducting effective risk assessments. \n\nDay 2:  \nModule 5: Practical Risk Control Measures  \n\n Implementation strategies and real-world simulations. \n Showcasing successful risk control practices through case studies. \n\nModule 6: Safety Communication Skills  \n\n Importance of clear safety communication. \n Developing effective communication strategies. \n\nModule 7: Contribution to Safety Management Systems  \n\n Active contribution to robust safety management systems. \n Integration of HIRARC principles into organizational safety frameworks. \n\nModule 8: Empowerment for a Safer Work Environment  \n\n Strategies for minimizing risks in the workplace. \n Fostering a culture of safety empowerment. \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/hirarc-training-hazard-identification-risk-assessment-control/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260609
DTEND;VALUE=DATE:20260611
DTSTAMP:20260417T154035
CREATED:20260112T063629Z
LAST-MODIFIED:20260112T063629Z
UID:50622-1780963200-1781135999@uoa-academy.com
SUMMARY:Corporate Social Media Content Essentials  (2 Days)
DESCRIPTION:Objectives  \nCorporate Social Media Content Essentials this programme is designed to help participants understand the fundamentals of social media communication and apply simple yet effective content techniques suitable for corporate use. Participants will gain foundational knowledge of social media platforms\, corporate brand messaging\, and content creation approaches aligned with organisational objectives. The programme emphasises practical application using accessible tools such as Canva and mobile devices to support day-to-day corporate social media needs.  \nTarget Audience  \n\n Junior Executives \n Communication Teams \n Marketing Staff \n Corporate Affairs Teams \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Remember key concepts of major social media platforms and content categories \nUnderstand how brand voice\, tone\, and messaging function in a corporate setting \nApply basic content creation skills using Canva and mobile tools for corporate communication \n\nCourse Outlines: Day 1 – Social Media Fundamentals & Corporate Content Basics  \nModule 1: Social Media Platform Overview  \n\n Overview of key social media platforms \n Understanding platform purposes and audience behaviour\n\nModule 2: Understanding Corporate Brand Messaging  \n\n Brand voice and tone in corporate communication \n Aligning messaging with organisational values and objectives\n\nModule 3: Types of Social Media Content  \n\n Content categories for corporate social media \n Informative\, engagement\, and branding content \n\nModule 4: Caption Basics & Messaging Structure  \n\n Writing clear and effective captions \n Structuring messages for clarity and impact \n\nModule 5: Practical Activity – Social Media Posts Using Canva  \n\n Guided Canva content creation \n Designing simple corporate social media posts\n\nDay 2 – Video Content & Content Planning Module 6: Essentials of Video Content  \n\n Understanding basic video content principles \n Video formats suitable for corporate use \n\nModule 7: How TikTok & Instagram Content Works for Corporates  \n\n Platform-specific content behaviour \n Corporate adaptation of TikTok and Instagram formats\n\nModule 8: Flow of Creating a Content Calendar  \n\n Planning content for consistency \n Aligning content with campaigns and organisational goals\n\nModule 9: Practical Activity – Simple Video Editing  \n\n Basic video editing using mobile tools \n Applying video content for corporate communication \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/corporate-social-media-content-essentials-2-day-workshop/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260609
DTEND;VALUE=DATE:20260611
DTSTAMP:20260417T154035
CREATED:20260112T080339Z
LAST-MODIFIED:20260112T080339Z
UID:50669-1780963200-1781135999@uoa-academy.com
SUMMARY:LEVEL 2: Microsoft Excel (Intermediate)  (2 Days)
DESCRIPTION:Objectives  \nThe Level 2: Microsoft Excel (Intermediate) program aims to provide participants with an in-depth understanding of intermediate Excel functionalities. The primary objectives include advancing participants’ proficiency in data analysis\, enhancing spreadsheet management skills\, and introducing them to more complex features of Microsoft Excel. Emphasis is placed on practical application\, enabling participants to use Excel as a powerful tool for data manipulation\, analysis\, and visualization in professional settings.  \nTarget Audience  \nThis training is designed for individuals with a basic understanding of Microsoft Excel or those who have completed a beginner-level course. It caters to professionals\, analysts\, managers\, and anyone looking to elevate their Excel skills to an intermediate level. The program is suitable for participants at various career stages\, providing valuable insights and hands-on experience to enhance their spreadsheet capabilities.  \nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Acquire advanced skills in data organization\, analysis\, and visualization. \nLearn to manage larger datasets and create dynamic reports. \n Utilize Excel’s powerful features for enhanced productivity. \n Empower participants to leverage Excel as a strategic tool for decision-making and data-driven insights in professional roles. \n\nDay 1:  \nModule 1: Introduction to Excel 2016 Interface  \n\n Starting Excel \n The Excel Interface \n Changing Excel’s View \n Working with Existing Workbook \n\nModule 2: Working with Microsoft Excel 2016  \n\n Creating Workbooks \n Saving Workbooks \n Input Basic Data \n Using Data Types \n Cutting\, Copying and Pasting Data \n Editing Workbook’s Properties \n\nModule 3: Using Basic Formulas  \n\n Building Basic Formulas \n Using Cell References \n Using Cell Ranges \n\nModule 4: Formatting Cells and Ranges  \n\n Inserting and Deleting Cells \n Manually Formatting Cell Contents \n Using Format Painter \n Paste Special Options \n Formatting Cells with Styles \n Hyperlink Data \n\nDay 2: Module 5: Formatting Worksheets  \n\n Working with Rows and Columns \n Using Themes \n Modifying Worksheet’s Appearance \n Inserting Headers and Footers \n\nModule 6: Adding Pictures and Shapes to a Worksheet  \n\n Inserting Pictures \n Adding Shapes and WordArt \n Deleting\, Copying and Moving Graphics \n Formatting Graphics \n Using SmartArt Graphics \n\nModule 7: Printing Worksheets  \n\n Preparing a Document for Printing \n Printing with Backstage \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/level-2-microsoft-excel-intermediate-2-day-data-analysis/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260616
DTEND;VALUE=DATE:20260617
DTSTAMP:20260417T154035
CREATED:20260112T082515Z
LAST-MODIFIED:20260112T082515Z
UID:50671-1781568000-1781654399@uoa-academy.com
SUMMARY:Administrative Excellence
DESCRIPTION:Objectives  \nThe Next Generation Administrative Excellence course is designed to empower administrative professionals with the skills\, knowledge\, and mindset required to thrive in the modern workplace. Over two days\, participants will explore the evolving role of administrative professionals\, learn to leverage technology effectively\, enhance organisational and time management skills\, and develop strong communication and problem-solving abilities. The course aims to equip participants with the tools necessary to excel in their roles and make significant contributions to their organisations.  \nTarget Audience  \nThe Next Generation Administrative Excellence course is intended for administrative professionals\, executive assistants\, office managers\, and support staff seeking to enhance their skills and effectiveness in the modern workplace. It is suitable for both seasoned professionals looking to adapt to the changing demands of their roles and emerging professionals seeking to develop a strong foundation for career growth.  \nLearning Outcomes  \n\n Embrace a growth mindset and adapt effectively to the evolving role of administrative professionals in the digital age. \n Leverage technology tools and software to enhance productivity and efficiency in daily tasks. \n Demonstrate strong organizational and time management skills to effectively handle multiple responsibilities. \n Communicate confidently and professionally\, fostering positive relationships with colleagues and stakeholders. \n Apply problem-solving techniques to analyze challenges and make informed decision\n\nCourse Outline:  \nModule 1: The Evolving Role of Administrative Professionals  \n\n Understanding the changing landscape of administrative work \n Embracing a growth mindset and adaptability in the workplace \nNavigating challenges and embracing opportunities in the digital era \n\nModule 2: Leveraging Technology for Enhanced Productivity  \n\n Exploring essential digital tools for administrative professionals \nHarnessing the power of productivity software\, project management tools\, and collaboration platforms \n Implementing time-saving techniques through automation and organization \n\nModule 3: Mastering Organizational and Time Management Skills  \n\n Prioritizing tasks and managing competing demands \n Setting and achieving SMART goals for personal and team success \nCreating efficient workflows and managing calendars effectively \n\nModule 4: Effective Communication Strategies for Administrative Professionals  \n\n Enhancing verbal and written communication skills \n Developing active listening and effective questioning techniques \nBuilding strong professional relationships with colleagues\, superiors\, and clients. \n\n  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/administrative-excellence-modern-skills-for-office-professionals/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260616
DTEND;VALUE=DATE:20260617
DTSTAMP:20260417T154035
CREATED:20260113T010010Z
LAST-MODIFIED:20260113T010010Z
UID:50673-1781568000-1781654399@uoa-academy.com
SUMMARY:ESG Essentials: What Every Employee Must Know (1 day)
DESCRIPTION:Objectives  \nEnvironmental\, Social and Governance (ESG) principles are no longer limited to top management or sustainability teams. In Malaysia\, organisations are increasingly expected to demonstrate responsible business practices\, regulatory compliance\, and ethical conduct across all levels of the workforce.  \nThis programme is designed to build foundational ESG awareness among employees by explaining what ESG means\, why it matters\, and how individual roles contribute to organisational ESG commitments. Participants will gain practical understanding of ESG concepts\, workplace implications\, and everyday actions that support sustainable and responsible business practices  \nTarget Audience  \n\n Employees at all levels \n Executives\, managers\, and supervisors \n Operational and support staff \n Organisations beginning or strengthening ESG initiatives \n\nLearning Outcomes  \n\n Understand the basic concepts and components of ESG \n Recognise the importance of ESG in the Malaysian business context \nIdentify how ESG principles apply to daily work activities \n Understand employee roles and responsibilities in supporting ESG goals \nContribute positively to environmental\, social\, and governance practices at the workplace \n\nCourse Outline: Module 1: Introduction to ESG  \n\n What is ESG and why it matters \n Evolution of ESG in global and Malaysian contexts \n ESG as a business\, compliance\, and reputation issue \n\nModule 2: Environmental (E) – Sustainability at the Workplace  \n\n Environmental responsibility in organisations \n Resource efficiency\, waste reduction\, and energy awareness \nEnvironmental practices relevant to Malaysian workplaces \nEmployee roles in supporting environmental sustainability \n\nModule 3: Social (S) – People\, Workplace & Community  \n\n Workplace health\, safety\, and wellbeing \n Diversity\, inclusion\, and fair labour practices \n Ethical behaviour and respectful workplace culture \n Social responsibility within organisations and communities \n\nModule 4: Governance (G) – Ethics\, Integrity & Accountability  \n\n Understanding governance in simple terms \n Code of conduct\, policies\, and compliance \n Anti-corruption and ethical decision-making \n Employee accountability and reporting responsibilities \n\nModule 5: ESG in Daily Work Practices  \n\n How individual actions support ESG goals \n ESG-related risks and consequences of non-compliance \nSimple workplace examples and scenarios \n Aligning personal responsibility with organisational values \n\nModule 6: Building an ESG-Aware Workplace Culture  \n\n Creating awareness and shared responsibility \n Supporting organisational ESG initiatives \n Personal action planning for ESG-friendly behaviour \nKey takeaways and commitment to responsible practices \n\nPRICING: \n\nRM 1\,800.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/esg-essentials-foundational-training-for-employees-1-day/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260623
DTEND;VALUE=DATE:20260625
DTSTAMP:20260417T154035
CREATED:20260113T010639Z
LAST-MODIFIED:20260113T010639Z
UID:50675-1782172800-1782345599@uoa-academy.com
SUMMARY:Strategic Leadership & Change Mastery (2 Days)
DESCRIPTION:Objectives  \nThe program is designed to equip leaders with skills to drive change and lead teams strategically. It develops a mindset of adaptability and forward‑thinking in leadership. This program offers participants relevant tools and frameworks for aligning team goals with organizational strategy and change.  \nTarget Audience  \nThe program is suitable for middle to senior-level managers\, department heads\, business unit leaders\, change agents\, transformation teams\, and high-potential talent in the leadership pipeline.  \nLearning Outcomes  \nBy the end of this program\, participants will be able to:  \n\n Apply strategic thinking frameworks to effectively align team actions with organizational goals. \n Lead change initiatives with clarity\, confidence\, and impactful communication. \nIdentify sources of resistance to change and implement strategies to manage them effectively. \n Apply a strategic change framework to drive successful transformation in the workplace.\n\nCourse Outlines: Day 1: Strategic Leadership Foundations  \nModule 1: The Role of a Strategic Leader  \n\n Moving from operational to strategic mindset \n Traits of high-impact leaders \n Personal leadership audit & clarity of purpose \n\nModule 2: Strategic Thinking & Alignment  \n\n Using SWOT\, PESTLE\, and Strategic Mapping \n Aligning team goals with organizational direction \n Making trade-offs and resource prioritization \n\nModule 3: Decision-Making Under Pressure  \n\n Critical thinking tools (e.g.\, 5 Whys\, Fishbone) \n Risk-aware and data-informed decisions \n Deciding with incomplete information \n\nDay 2: Change is the Only Constant!  \nModule 4: From Status Quo to Future State  \n\n Change Gurus and Paradigm Shift \n Lewin’s 3-Step Change Model \n Kotter’s 8-Step Change Model \n Who Says the Elephant Can’t Dance? \n\nModule 5: Transformation Matrix  \n\n Degree\, level\, and scope of change \n Continuous improvement vs drastic change \n Quick wins vs sustainable shifts \n Change agent \n\nModule 6: Change Management Framework  \n\n Organizational-wide change \n New KPIs\, behaviors\, coaching\, mentoring-performance \nCulture-wide change \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/strategic-leadership-change-mastery-2-day-executive-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260623
DTEND;VALUE=DATE:20260625
DTSTAMP:20260417T154035
CREATED:20260113T011156Z
LAST-MODIFIED:20260113T011156Z
UID:50677-1782172800-1782345599@uoa-academy.com
SUMMARY:Sensory Awareness & Mindfulness (SAM)  (2 Days)
DESCRIPTION:Objectives  \nSensory Awareness & Mindfulness (SAM) is a wellbeing programme designed to help employees slow down\, reconnect with themselves\, and build healthier ways to cope with stress and emotional fatigue. The programme blends mindfulness with sensory-based self-care approaches to support professionals facing high workloads\, caregiving responsibilities\, and constant pressure.  \nOver two days\, participants will engage in guided sensory and mindfulness practices that enhance self-awareness\, emotional regulation\, and resilience. The programme focuses on practical\, experiential learning that participants can safely apply in daily work and personal life.  \nTarget Audience  \n\n Working Professionals \n Caretakers \n Helping Professionals \n Employees experiencing high workload or emotional demands \n\nLearning Outcomes  \n\n Understand the core pillars of self-care and the impact of neglecting wellbeing at work \n Recognise personal stress signals and early signs of burnout \n Apply mindfulness principles to manage emotional and mental challenges \nPractise a range of sensory-based self-care techniques \n Use creative expression as a tool for emotional processing and grounding \nDevelop a personal mindfulness and self-care routine \n\nCourse Outlines:  \nDay 1 – Awareness\, Regulation & Inner Stability  \nModule 1: Understanding Stress & the Modern Workplace  \nWorkplace stress in today’s environment  \n\n Emotional load\, mental fatigue\, and burnout risks \n How stress affects focus\, mood\, and behaviour \n\nModule 2: The Body–Mind Connection  \n\n How the nervous system responds to stress \n Fight\, flight\, freeze and shutdown responses \n Recognising physical and emotional stress signals \n\nModule 3: Foundations of Mindfulness  \n\n What mindfulness is (and what it is not) \n Present-moment awareness \n The 9 attitudes of mindfulness \n Applying mindfulness at work \n\nModule 4: Sensory Awareness for Grounding  \n\n Using sight\, sound\, touch\, and movement to regulate emotions \nGrounding techniques for overwhelm and anxiety \n Sensory practices for focus and calm\n\nDay 2 – Expression\, Integration & Resilience Building  \nModule 5: Sensory-Based Self-Care Practices  \n\n Brainspotting (gaze spotting) for emotional release \n Mindfulness touch practices \n Mindfulness body movement and walking \n\nModule 6: Creative Expression for Emotional Processing  \n\n Expressive art as a non-verbal processing tool \n Bilateral music and drawing \n Painting and reflective writing for clarity \n\nModule 7: Building Emotional Resilience  \n\n Responding vs reacting \n Self-compassion and emotional balance \n Creating healthy coping strategies for daily stress \n\nModule 8: Integration & Personal Mindfulness Plan  \n\n Integrating mindfulness into daily routines \n Creating a simple\, sustainable self-care plan \n Reflection\, sharing\, and commitment to practice \n\nTraining Methodology  \nThis programme uses experiential learning\, sensory-based practices\, creative expression\, guided reflection\, and group sharing. Participants engage in hands-on mindfulness activities designed to promote awareness\, emotional regulation\, and resilience in a safe and supportive environment.  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/sensory-awareness-mindfulness-sam-2-day-wellbeing-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260623
DTEND;VALUE=DATE:20260625
DTSTAMP:20260417T154035
CREATED:20260113T011649Z
LAST-MODIFIED:20260113T011912Z
UID:50679-1782172800-1782345599@uoa-academy.com
SUMMARY:Boost your Productivity with Artificial Intelligence-AI (2 Days)
DESCRIPTION:Objectives  \nThis 2-day training program is designed to equip participants with the knowledge and skills to leverage Artificial Intelligence (AI) tools specifically aimed at enhancing time management and productivity. Through practical workshops\, hands-on exercises\, and interactive discussions\, participants will explore AI-driven solutions tailored to optimize time allocation\, streamline workflows\, and prioritize tasks efficiently. The training will focus on practical strategies for integrating AI technologies into daily routines to maximize productivity and achieve better time management outcomes.  \nTarget Audience  \nThis training is suitable for professionals\, entrepreneurs\, and individuals seeking to enhance their time management skills using AI technologies. It is ideal for anyone who wants to learn how to leverage AI tools and techniques to prioritize tasks effectively\, automate repetitive processes\, and optimize time allocation in both personal and professional contexts.  \nLearning Outcomes  \n\n Understand the role of Artificial Intelligence (AI) in time management and productivity enhancement. \n Identify and evaluate AI-powered tools and technologies designed to optimize time allocation and streamline workflows. \n Develop practical skills in using AI-driven solutions for task prioritization\, scheduling\, and time tracking. \n Implement effective strategies for integrating AI into daily routines to improve time management practices and boost productivity. \n Cultivate a mindset for continuous learning and exploration of AI-driven productivity solutions to optimize time management in the long term\n\nCourse Outlines:  \nDay 1  \nSession 1: Introduction to AI for Time Management  \n\nOverview of Artificial Intelligence (AI) and its relevance in time management. \nUnderstanding the intersection of AI technologies and productivity enhancement. \nExploring common challenges in time management and how AI can address them. \n\nSession 2: Prioritizing Tasks with AI  \n\nStrategies for using AI-powered tools to prioritize tasks effectively. \nHands-on exercises in categorizing tasks based on urgency and importance. \nLeveraging AI algorithms for personalized task prioritization. \n\nSession 3: Automating Repetitive Tasks with AI  \n\nIntroduction to AI-driven automation tools and techniques. \nDemonstrations of automating repetitive tasks using AI algorithms. \nBenefits and considerations of task automation in time management. \n\nSession 4: AI-Powered Scheduling and Time Tracking  \n\nExploring AI-enabled scheduling applications and time tracking tools. \nHands-on exercises in using AI for scheduling meetings and appointments. \nLeveraging AI insights for optimizing time allocation and identifying productivity patterns. \n\nDay 2:  \nSession 5: Maximizing Efficiency with AI-Driven Personal Assistants  \n\nOverview of AI-powered personal assistant applications and productivity tools. \nHands-on exploration of virtual assistants for task management and reminders. \nTips and techniques for maximizing efficiency with AI-driven personal assistants. \n\nSession 6: Enhancing Focus and Concentration with AI  \n\nStrategies for using AI technologies to minimize distractions and maintain focus. \nExploring AI-driven tools for blocking distractions and managing digital clutter. \nPractical exercises in creating an AI-enhanced productivity environment. \n\nSession 7: Integrating AI into Daily Routines  \n\nDeveloping personalized routines and workflows with AI-driven productivity solutions. \nTips for seamlessly integrating AI tools into daily schedules and habits. \nCase studies and success stories of individuals leveraging AI for better time management. \n\nSession 8: Action Planning and Implementation  \n\nDeveloping actionable plans for integrating AI-driven time management strategies into participants’ daily routines. \nPeer feedback and collaboration on implementation strategies and best practices. \nClosing remarks and resources for continued learning and exploration of AI-driven time management solutions. \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/boost-productivity-with-ai-2-day-time-management-workshop/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260623
DTEND;VALUE=DATE:20260625
DTSTAMP:20260417T154035
CREATED:20260113T012625Z
LAST-MODIFIED:20260113T012625Z
UID:50681-1782172800-1782345599@uoa-academy.com
SUMMARY:Conflict Resolution: Getting Along in the Workplace (2 Days)
DESCRIPTION:Objectives  \nConflict is a natural part of any workplace\, but when not effectively managed\, it can hinder productivity\, damage relationships\, and impact overall team morale. This two-day training course focuses on equipping participants with essential conflict resolution skills to promote a harmonious work environment. Participants will learn strategies and techniques to identify\, address\, and resolve conflicts\, fostering open communication\, collaboration\, and a positive workplace culture.  \nTarget Audience  \nAll levels of staff including senior and mid-managers\, supervisors\, executives\, frontline staff and those who seek to improve their professional skills in business communication.  \nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Understand the nature and causes of workplace conflicts. \n Identify different conflict resolution styles and their implications. \n Apply effective communication techniques to prevent and manage conflicts. \nUtilize active listening skills to understand and address underlying concerns. \n\nCourse Outlines: Day 1:  \nModule 1:Introduction to Workplace Conflict  \n\n Understanding the nature and impact of workplace conflicts \nCommon causes and signs of conflicts \n The importance of addressing conflicts proactively \n\nModule 2: Conflict Resolution Styles  \n\n Exploring different conflict resolution styles \n Recognizing the strengths and limitations of each style\nIdentifying personal conflict resolution tendencies \n\nModule 3: Effective Communication in Conflict Resolution  \n\n Importance of clear and assertive communication \n Nonverbal communication and its impact on conflict resolution \nActive listening techniques to promote understanding \n\nModule 4: Problem-Solving Approaches  \n\n Applying problem-solving techniques to conflicts \n Identifying underlying interests and needs \n Generating creative options for resolution \n\nDay 2:  \nModule 5: Emotional Intelligence in Conflict Resolution  \n\n Understanding emotions and their role in conflicts \n Managing personal emotions during conflicts \n Empathy and building rapport to diffuse tension \n\nModule 6: Collaboration and Negotiation  \n\n Collaborative approaches to conflict resolution \n Building consensus and reaching win-win outcomes \n Negotiation techniques for mutually beneficial resolutions \n\nModule 7: Preventing and Resolving Workplace Conflicts  \n\n Strategies for preventing conflicts in the workplace \n Early intervention and conflict management techniques \nMediation and facilitation skills \n\nModule 8: Developing a Conflict Resolution Action Plan  \n\n Identifying personal areas for growth in conflict resolution \nCreating an action plan for implementing conflict resolution strategies \nApplying conflict resolution skills in real-life scenarios \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/conflict-resolution-getting-along-in-the-workplace-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260701
DTEND;VALUE=DATE:20260703
DTSTAMP:20260417T154035
CREATED:20260113T013415Z
LAST-MODIFIED:20260113T013415Z
UID:50683-1782864000-1783036799@uoa-academy.com
SUMMARY:From Customer Service to Customer Experience (2 Days)
DESCRIPTION:Objectives  \nThis programme helps participants move beyond basic service delivery toward creating memorable customer experiences. Participants learn to anticipate needs\, handle complaints with empathy\, and deliver consistent excellence that builds loyalty and brand trust. The programme aims to:  \n\n Strengthen participants’ ability to manage customers with professionalism and care. \nDevelop proactive service behaviors that exceed expectations. \n Equip teams with practical recovery strategies for real-life service challenges. \n\nTarget Audience  \nFrontline Staff\, Customer Service Representatives\, Call Centre Agents\, Hospitality Teams\, Sales Assistants\, and anyone involved in direct customer interaction.  \nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Differentiate between customer service and customer experience. \n Demonstrate proactive service behaviors in handling daily interactions. \nApply the WOW Recovery method to turn complaints into loyalty. \n Use empathy\, tone\, and anticipation to manage diverse customer emotions. \nCreate a consistent service culture that reflects organizational values. \n\nCourse Outlines  \nDay 1: Creating Memorable Moments  \nModule 1: The Shift from Service to Experience  \nProgram Content:  \n\n What defines excellent customer experience today \n Emotional connection and memory in customer loyalty \nThe “Moments that Matter” concept \n\nActivities / Exercises:  \n\n Service Story Reflection: Best and worst experience \n Group activity: Mapping your customer’s journey \n\nModule 2: Communication that Connects  \nProgram Content:  \n\n Verbal and non-verbal communication in service interactions \nTone\, empathy\, and active listening skills \n Handling diverse personalities and emotional triggers \n\nActivities / Exercises:  \n\n Empathy simulation: “Walk in My Shoes” \n Role-play: Calming an upset customer \n\nDay 2: Anticipate\, Recover\, and Delight  \nModule 3: Proactive Service & Anticipation Skills  \nProgram Content:  \n\n Reading customer cues before problems arise \n Anticipating needs based on service patterns \n Service personalization techniques \n\nActivities / Exercises:  \n\n “Guest Radar” observation game \n Team brainstorm: Anticipation in your department \n\nModule 4: WOW Recovery & Lasting Impressions  \nProgram Content:  \n\n Handling complaints using the WOW Recovery model \nTurning service failure into a relationship opportunity \n Building habits for consistent service excellence \n\nActivities / Exercises:  \n\n Real complaint analysis: “What went wrong?” \n Group presentation: Design your department’s WOW recovery plan \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/customer-service-to-customer-experience-2-day-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260701
DTEND;VALUE=DATE:20260703
DTSTAMP:20260417T154035
CREATED:20260113T014517Z
LAST-MODIFIED:20260122T025114Z
UID:50685-1782864000-1783036799@uoa-academy.com
SUMMARY:Handling Customer Complaints: 2-Day Professional Training
DESCRIPTION:Objectives  \nThe objective of the Handling Customer Complaints training program is to provide participants with a comprehensive understanding of the skills and knowledge necessary to effectively handle customer complaints and improve customer satisfaction. In today’s highly competitive business environment\, it is crucial for organizations to have a solid approach to managing customer complaints. Effective handling of customer complaints can help to prevent the loss of business\, maintain customer loyalty\, and even enhance the reputation of an organization.  \nTarget Audience  \nThe target audience for the Handling Customer Complaints training program includes customer service representatives\, front-line employees\, managers\, and anyone who interacts with customers in a business setting.  \nLearning Outcomes  \n\n Communicate effectively with customers using active listening techniques \nIdentify root causes of customer complaints and use problem-solving\, negotiation\, and empathy to resolve them \n Manage personal emotions and respond professionally in challenging situations \nIdentify patterns and trends in customer complaints and make recommendations for service improvement.\n\nCourse Outlines: Day 1:  \nModule 1: Introduction to Customer Complaints  \n\n The importance of effective complaint handling \n Types of customer complaints \n Understanding customer needs and expectations \n The cost of poor complaint handling \n\nModule 2: Active Listening Techniques  \n\n Importance of active listening in customer interactions \nPractical strategies for attentive and empathetic listening \nEnhancing communication through effective listening skills \n\nModule 3: Effective Communication Skills  \n\n Verbal and nonverbal communication techniques \n Active listening skills \n Asking effective questions \n Using empathy to build rapport \n\nModule 4: Managing Emotions  \n\n Understanding and managing personal emotions \n Strategies for staying calm and professional \n Dealing with angry or upset customers \n Avoiding escalation \n\nDay 2:  \nModule 5: Time management  \n\n Prioritizing complaints \n Setting realistic expectations with customers \n Managing time effectively \n Resolving complaints within an appropriate time frame \n\nModule 6: Professional Response in Challenging Situations  \n\nStrategies for maintaining professionalism in difficult scenarios \nDe-escalation techniques for defusing tense customer interactions \nCase studies on effective responses to challenging complaints \n\nModule 7: Complaint Resolution Techniques  \n\n Root cause analysis \n Problem-solving techniques \n Negotiation and conflict resolution \n Using empathy to address emotional complaints \n\nModule 8: Documentation and Follow-up  \n\n The importance of accurate documentation \n Following up with customers \n Identifying opportunities for improvement \n Preventing future complaints \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/handling-customer-complaints-2-day-professional-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260701
DTEND;VALUE=DATE:20260703
DTSTAMP:20260417T154035
CREATED:20260113T015818Z
LAST-MODIFIED:20260113T015818Z
UID:50687-1782864000-1783036799@uoa-academy.com
SUMMARY:ISO 45001 Occupational Health and Safety (OH&S) (2 Days)
DESCRIPTION:Objectives  \nThe ISO 45001 Occupational Health and Safety training is designed to establish and maintain practices that prioritize the health and safety of employees and other stakeholders. The brief objectives of ISO 45001 include the establishment of a systematic approach to OH&S management\, identification and mitigation of risks\, compliance with applicable legal and regulatory requirements\, and continuous improvement of OH&S performance.  \nTarget Audience  \nThe target audience for ISO 45001 includes employees at all levels\, middle management\, executives and indiividual seeking to enhance their commitment to employee well-being and safety. This standard is particularly relevant to companies that recognize the importance of providing a safe and healthy work environment\, reducing workplace accidents\, and minimizing occupational health risks.  \nLearning Outcomes  \n\n Gain a comprehensive understanding of OH&S management systems principles and requirements. \n Identify and assess occupational health and safety risks\, establish effective controls\, and ensure legal compliance. \n Develop skills to implement and maintain a customized and robust OH&S management system. \n Empower individuals and organizations to continuously improve OH&S performance through monitoring\, evaluation\, and preventive/corrective measures. \n Foster a safety culture\, protect employees\, and contribute to the overall well-being of the workforce. \n\nCourse Outlines:  \nDay 1  \nModule 1: Introduction to ISO 45001  \n\n Overview of Occupational Health and Safety (OH&S) management systems \nImportance of prioritizing employee and stakeholder health and safety \n\nModule 2: Objectives of ISO 45001 Training  \n\n Establishing a systematic approach to OH&S management \nIdentification and mitigation of occupational health and safety risks \nEnsuring compliance with legal and regulatory requirements \nContinuous improvement of OH&S performance \n\nModule 3: Principles and Requirements of OH&S Management Systems  \n\n Understanding the principles behind ISO 45001 \n Key requirements for implementation and documentation \n Leadership and responsibility for effective system management \n\nModule 4: Risk Identification and Mitigation  \n\n Techniques for identifying hazards and assessing OH&S risks \nDeveloping and applying effective control measures \n Case studies and practical approaches to risk mitigation \n\nDay 2:  \nModule 5: Legal Compliance  \n\n Overview of applicable OSH laws and regulatory obligations \n Ensuring ongoing legal compliance in the workplace \n Consequences of non-compliance and risk to business operations \n\nModule 6: Implementation Skills  \n\n Skills and strategies to implement ISO 45001 effectively \n Tailoring the management system to suit organizational needs and industry context \nTraining\, internal communication\, and employee involvement \n\nModule 7: Continuous Improvement  \n\n Monitoring and evaluating OH&S metrics and KPIs \n Conducting internal audits and incident reporting \n Implementing corrective and preventive actions for system enhancement \n\nModule 8: Safety Culture and Well-being  \n\n Building a proactive safety culture through leadership and engagement\n Initiatives to support employee well-being \n High-impact activities to raise safety awareness across the organization \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/iso-45001-occupational-health-safety-training-2-day-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260708
DTEND;VALUE=DATE:20260710
DTSTAMP:20260417T154035
CREATED:20260113T020937Z
LAST-MODIFIED:20260113T020937Z
UID:50689-1783468800-1783641599@uoa-academy.com
SUMMARY:QLASSIC Awareness Course  (2 Days)
DESCRIPTION:Objectives  \nThe QLASSIC Awareness Course is designed to provide participants with a comprehensive understanding of the Quality Assessment System in Construction (QLASSIC). The programme equips participants with essential knowledge and awareness of QLASSIC principles\, criteria\, and assessment methods. It aims to empower construction professionals to contribute effectively to improving construction quality by adhering to QLASSIC standards and best practices within construction projects.  \nTarget Audience  \n\n Project Managers \n Site Engineers \n Construction Personnel \n Middle Management \n Individuals involved in construction project management \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Gain in-depth knowledge of the QLASSIC framework\, covering principles\, criteria\, and assessment methods. \n Develop practical skills to apply QLASSIC standards effectively in construction projects\, ensuring the delivery of high-quality work. \n Acquire the ability to identify and address common issues related to construction quality\, fostering excellence in project execution. \n Empower participants to actively contribute to the improvement of construction quality within their respective projects. \n Enable individuals to successfully implement QLASSIC standards\, enhancing overall project quality and success. \n\nCourse Outlines:  \nDay 1 – QLASSIC Fundamentals & Framework  \nModule 1: Introduction to QLASSIC  \n\n Overview of Quality Assessment System in Construction (QLASSIC) \nKey principles and philosophy behind QLASSIC \n\nModule 2: Understanding the QLASSIC Framework  \n\n In-depth exploration of the QLASSIC framework \n Examination of QLASSIC principles\, criteria\, and assessment methods \n\nModule 3: Application of QLASSIC Standards  \n\n Developing practical skills to apply QLASSIC standards \nEnsuring effective implementation of QLASSIC in construction projects \n\nDay 2:  \nQuality Issues\, Implementation & Continuous Improvement  \nModule 4: Addressing Common Construction Quality Issues  \n\n Identification of common quality issues in construction projects \nAnalysis of factors contributing to quality challenges \n Strategies for addressing and resolving quality issues \n\nModule 5: Empowering Project Contributors  \n\n Strategies for active contribution to construction quality improvement \nRoles and responsibilities of project team members \n Encouraging a culture of excellence in project execution \n\nModule 6: Successful Implementation of QLASSIC  \n\n Achieving proficiency in implementing QLASSIC standards \nEnhancing overall project quality \n Ensuring successful project outcomes through quality compliance \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/qlassic-awareness-course-quality-assessment-in-construction/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260708
DTEND;VALUE=DATE:20260710
DTSTAMP:20260417T154035
CREATED:20260113T022908Z
LAST-MODIFIED:20260113T022908Z
UID:50693-1783468800-1783641599@uoa-academy.com
SUMMARY:Corporate Video Essentials: Shoot & Edit Using Mobile (2 Days)
DESCRIPTION:Objectives  \nThis programme is designed to help participants understand basic video production concepts and apply beginner-friendly filming and editing techniques using mobile devices. Participants will learn how to capture professional-looking corporate videos\, apply simple filming frameworks\, and edit short videos using mobile applications such as CapCut or Canva Video. The programme focuses on practical application suitable for corporate communication\, marketing\, and internal content creation.  \nTarget Audience  \n\n Marketing teams \n Communication officers \n Human Resource personnel \n Corporate content creators \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Remember basic video production and audio concepts \n Understand framing\, composition\, and sound fundamentals \n Apply simple mobile filming techniques for corporate scenarios \n Perform basic video editing using mobile applications \n Create short corporate video clips confidently \n\nCourse Outlines: Day 1 – Video Fundamentals & Mobile Filming  \nModule 1: Basics of Video Production  \n\n Introduction to basic video production concepts \n Understanding video purpose and corporate usage \n\nModule 2: Understanding Framing\, Composition & Sound  \n\n Framing and composition basics \n Importance of sound and audio quality in videos \n\nModule 3: Mobile Filming Techniques  \n\n Filming using mobile devices \n Camera angles\, stability\, and lighting basic \n\nModule 4: Simple Script Structure for Corporate Videos  \n\n Understanding simple scripting frameworks \n Structuring messages for corporate video content \n\nModule 5: Filming Practice (Activity)  \n\n Hands-on mobile filming practice \n Guided filming exercises \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/corporate-video-essentials-mobile-shooting-editing-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260709
DTEND;VALUE=DATE:20260710
DTSTAMP:20260417T154035
CREATED:20260113T021556Z
LAST-MODIFIED:20260113T021556Z
UID:50691-1783555200-1783641599@uoa-academy.com
SUMMARY:Scaffolding Training  (1 Day)
DESCRIPTION:Objectives  \nThe Scaffolding Training programme is designed to equip participants with the essential knowledge and practical skills to provide effective instructional support in learning environments. The programme focuses on understanding scaffolding concepts\, applying appropriate techniques\, and tailoring support to learners’ needs to enhance engagement\, understanding\, and retention.  \nThis 1-day programme consolidates key concepts and practical elements from the original design\, enabling participants to apply scaffolding strategies confidently within educational\, training\, and workplace learning settings.  \nTarget Audience  \n\n Educators and lecturers \n Trainers and facilitators \n Instructional designers \n Corporate trainers and learning practitioners \n Individuals involved in facilitating learning and development programmes \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Understand the importance of scaffolding in effective learning \n Apply key scaffolding techniques in instructional settings \n Tailor learning support to meet individual learner needs \n Model effective learning behaviours to enhance understanding \n Foster engaging learning experiences and improve knowledge retention \n\nCourse Outlines:  \nDay 1  \nModule 1: Introduction to Scaffolding in Learning  \n\n Understanding the concept and importance of scaffolding \nRole of scaffolding in facilitating effective learning experiences \nOverview of programme objectives and structure \n\nModule 2: Scaffolding Techniques & Applications  \n\n Overview of various scaffolding techniques \n Application of scaffolding methods in different learning contexts \nCase examples of successful scaffolding implementation \nPractical exercises for hands-on understanding \n\nModule 3: Tailoring Support to Learner Needs  \n\n Identifying individual learner needs \n Strategies for adapting instructional support \n Creating a supportive and adaptive learning environment \nReal-world examples of personalised scaffolding approaches \n\nModule 4: Modelling Effective Learning Behaviours  \n\n Importance of modelling in learning facilitation \n Demonstrating behaviours that enhance engagement and understanding \nRole-playing and simulation activities for application \n\nModule 5: Fostering Engagement & Knowledge Retention  \n\n Techniques to create engaging learning experiences \n Strategies to reinforce and consolidate learning \n Using feedback and assessment to support retention \n Key takeaways and practical application planning \n\nPRICING: \n\nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/instructional-scaffolding-training-for-educators-trainers/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260714
DTEND;VALUE=DATE:20260716
DTSTAMP:20260417T154035
CREATED:20260113T023500Z
LAST-MODIFIED:20260113T024204Z
UID:50695-1783987200-1784159999@uoa-academy.com
SUMMARY:Measuring ROI & Training Results: 5-Level Evaluation Course
DESCRIPTION:Introduction  \nTraining programs are vital for improving organizational performance\, but evaluating their effectiveness is a significant challenge. Historically\, training success has been measured through participant feedback and self-reported learning\, often collected via “smile-sheets.” While these methods are easy to use and tend to yield positive results\, they fail to measure the true impact of the training—specifically\, whether the learning is applied in the workplace and how it affects key business metrics.  \n“How to Measure Training Results” introduces a systematic framework to address this gap. This methodology\, which spans five levels\, provides a comprehensive approach for evaluating training programs. It allows organizations to scrutinize success from every angle\, moving beyond simple participant satisfaction to assess the actual transfer of skills and the tangible impact on business goals\, helping decision-makers determine which programs are effective and how to improve them. \nKey learning outcomes \n\nAt the endof the training\,participants willbe able to:\nIdentify requirements anddevelopstrategies tomeet youroverallmeasurementneeds.\nDevelopevaluationandmeasurement processes for specific trainingprogrammes.\nAnalyse results andidentify changes in behaviour andbusiness impact.\nIdentify the costsof a trainingprogramme\, andcalculate its returnoninvestment (ROI).\nUsedata-basedfeedback toimprove effective trainingprogrammes and discontinueor improve ineffective programmes.\nValidate trainingprogrammesby linking themtobusinessperformancemeasures.\n\nWhy is this course required? \nEffective training evaluation is a critical challenge for many organizations\, leading to ineffective ROI calculations and difficulty justifying training budgets. Without a strategic approach to measurement\, learning and development teams struggle to prove the value of their programs\, which can result in missed opportunities and budget cuts.  \nThe Measuring ROI and Evaluating Training Effectiveness course provides a structured framework to tackle these issues. It teaches participants how to use ROI methodologies and optimize data collection to create systems that deliver measurable results. This empowers professionals to better calculate financial gains\, align training with business goals\, and improve the overall \nWho should attend?  \n\nDirector of Learning and Development \nLearning and Development Manager \nTraining Manager \nDirector of Human Resources \nHuman Resource Manager \nDirectors of Human Capital \nTraining Executives \nTrainers \n\nPRICING: \n\nTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/measuring-roi-training-results-5-level-evaluation-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260714
DTEND;VALUE=DATE:20260716
DTSTAMP:20260417T154035
CREATED:20260113T024849Z
LAST-MODIFIED:20260113T024849Z
UID:50700-1783987200-1784159999@uoa-academy.com
SUMMARY:AI for People Leaders  (2 Days)
DESCRIPTION:Objectives  \nAI for People Leaders is a practical and interactive programme designed to equip leaders with the knowledge and skills to leverage Artificial Intelligence (AI) in managing people\, improving productivity\, and supporting better decision-making. As AI reshapes how work is done\, leaders must learn to integrate technology responsibly while preserving empathy\, trust\, and human connection.  \nThis 2-day programme expands beyond awareness to application\, enabling leaders to explore AI tools for communication\, engagement\, performance tracking\, and talent development while addressing ethical considerations and responsible leadership in an AI-enabled workplace.  \nTarget Audience  \n\n Team Leaders and Supervisors \n Managers and Department Heads \n HR and People Managers \n Senior Leaders driving digital transformation \n Entrepreneurs and SME Owners managing teams \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Understand AI fundamentals and its impact on leadership and the future of work \nUse AI tools to enhance communication\, collaboration\, and decision-making \nApply AI for productivity management\, performance tracking\, and talent development \nBalance AI adoption with human empathy and leadership judgment \nRecognise ethical considerations to ensure responsible\, inclusive\, and trustworthy leadership \n\nCourse Outlines: Day 1 – AI Foundations & Productivity for People Leaders  \nModule 1: Understanding AI and the Future of Leadership  \n\n What AI is and is not in the context of people leadership \nHow AI is reshaping workplaces and leadership roles \nOpportunities and challenges of AI in managing teams \nBalancing human empathy with machine intelligence \n\nModule 2: AI Tools for Productivity and Team Management  \n\n AI-enabled project and task management tools \n Automating routine administrative work \n Freeing leaders’ time for high-value people conversations \nCase study: how leaders boost productivity using AI \n\nModule 3: AI-Driven Performance Tracking & Insights  \n\n Using AI dashboards for monitoring performance trends \nPredictive analytics for workforce planning \n Interpreting AI insights without over-reliance \n Using data to support (not replace) leadership judgment \n\nModule 4: Practical Application – AI for Leadership Productivity  \n\n Hands-on exploration of AI tools \n Applying AI to real leadership scenarios \n Guided practice and reflection \n\nDay 2 – Communication\, Engagement & Responsible AI Leadership  \nModule 5: Enhancing Leadership Communication with AI  \n\n Generative AI for leadership communication \n Drafting emails\, reports\, and presentations \n Maintaining authenticity and leadership voice \n Practical demo: drafting leadership messages with AI tools \n\nModule 6: AI for Engagement\, Feedback & Talent Development  \n\n Personalising engagement using AI-driven insights \n AI-powered feedback and sentiment analysis \n Supporting coaching\, learning\, and development with AI \nLimits of AI in people development \n\nModule 7: Ethical and Responsible AI Leadership  \n\n Recognising AI bias and risks in people management \nBuilding trust and transparency in AI adoption \n Ensuring inclusivity\, fairness\, and human-centred leadership \nGovernance considerations for leaders \n\nModule 8: Action Planning – Becoming an AI-Enabled People Leader  \n\n Defining personal leadership boundaries with AI \n Identifying immediate and long-term AI use cases \n Creating an AI-enabled leadership roadmap \n Reflection\, commitment\, and programme closing \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/ai-for-people-leaders-2-day-leadership-hr-tech-workshop/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260714
DTEND;VALUE=DATE:20260716
DTSTAMP:20260417T154035
CREATED:20260113T030250Z
LAST-MODIFIED:20260113T030250Z
UID:50703-1783987200-1784159999@uoa-academy.com
SUMMARY:Managing Effective Teams: Building Collaboration\, Trust\, and Accountability at Work (2 Days)
DESCRIPTION:Objectives  \nThis 2-day in-person training equips managers and team leaders with the core competencies to lead high-performing teams in today’s dynamic workplace. Focused on Malaysian organisational realities\, the course addresses communication gaps\, role clarity\, conflict resolution\, motivation strategies\, and alignment to shared goals. Participants will gain practical frameworks to improve team effectiveness\, foster trust\, and manage team dynamics with confidence  \nTarget Audience  \n\n Team leaders\, supervisors\, middle managers\, and functional heads responsible for managing team performance\, cohesion\, and workplace collaboration. \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Identify the key elements of effective teams and assess current team dynamics \nApply communication strategies that improve trust\, alignment\, and performance \nManage team conflict and resolve misunderstandings constructively \nUse motivation and delegation techniques to drive accountability and ownership \nImplement team action plans to enhance collaboration and team culture \n\nCourse Outlines  \nDay 1: Building Strong Team Foundations & Trust  \nModule 1: Foundations of High-Performance Teams  \n\n Define team effectiveness using models (e.g.\, Tuckman\, Lencioni) \nDiagnose strengths and weaknesses in current teams \nStages of team development \n Characteristics of dysfunctional teams \n\nModule 2: Communication and Role Clarity  \n\n Improve team communication through clarity and feedback \nAlign roles\, goals\, and expectations \n Communication styles \n Role alignment tools \n\nModule 3: Building Trust and Psychological Safety  \n\n Recognise barriers to trust in teams \n Apply behaviours that foster open\, supportive environments \nTrust behaviour \n Safe-to-speak cultures \n\nDay 2: Managing Conflict\, Accountability & Team Culture  \nModule 4: Conflict Management and Constructive Tension  \n\n Identify common sources of team conflict \n Use structured conversations to resolve tension \n Types of conflict (task vs relationship) \n Conflict resolution tools \n\nModule 5: Motivation and Accountability  \n\n Use intrinsic and extrinsic motivation techniques \n Reinforce team accountability without micromanaging \n Motivation styles \n Performance feedback loops \n\nModule 6: Leading Team Culture and Next Steps  \n\n Embed positive norms and rituals into team life \n Develop a team improvement action plan \n Culture shaping tools \n Continuous improvement practices \n\nTraining Methodology  \nThis programme is delivered through case studies and real-life workplace scenarios supported by group discussions and interactive mapping exercises. Participants engage in role plays and communication simulations to practise team leadership skills in realistic situations. Self and team diagnostic tools are used to increase awareness of team dynamics. Learning is reinforced through action planning and peer coaching to ensure practical application at the workplace.  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/managing-effective-teams-building-trust-accountability/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260721
DTEND;VALUE=DATE:20260723
DTSTAMP:20260417T154035
CREATED:20260113T031627Z
LAST-MODIFIED:20260113T031733Z
UID:50702-1784592000-1784764799@uoa-academy.com
SUMMARY:Conflict Resolution: Getting Along in the Workplace
DESCRIPTION:Objectives  \nConflict is a natural part of any workplace\, but when not effectively managed\, it can hinder productivity\, damage relationships\, and impact overall team morale. This two-day training course focuses on equipping participants with essential conflict resolution skills to promote a harmonious work environment. Participants will learn strategies and techniques to identify\, address\, and resolve conflicts\, fostering open communication\, collaboration\, and a positive workplace culture.  \nTarget Audience  \nAll levels of staff including senior and mid-managers\, supervisors\, executives\, frontline staff and those who seek to improve their professional skills in business communication.  \nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Understand the nature and causes of workplace conflicts. \n Identify different conflict resolution styles and their implications. \n Apply effective communication techniques to prevent and manage conflicts. \nUtilize active listening skills to understand and address underlying concerns. \n\nCourse Outlines: Day 1:  \nModule 1:Introduction to Workplace Conflict  \n\n Understanding the nature and impact of workplace conflicts \nCommon causes and signs of conflicts \n The importance of addressing conflicts proactively \n\nModule 2: Conflict Resolution Styles  \n\n Exploring different conflict resolution styles \n Recognizing the strengths and limitations of each style\nIdentifying personal conflict resolution tendencies \n\nModule 3: Effective Communication in Conflict Resolution  \n\n Importance of clear and assertive communication \n Nonverbal communication and its impact on conflict resolution \nActive listening techniques to promote understanding \n\nModule 4: Problem-Solving Approaches  \n\n Applying problem-solving techniques to conflicts \n Identifying underlying interests and needs \n Generating creative options for resolution \n\nDay 2:  \nModule 5: Emotional Intelligence in Conflict Resolution  \n\n Understanding emotions and their role in conflicts \n Managing personal emotions during conflicts \n Empathy and building rapport to diffuse tension \n\nModule 6: Collaboration and Negotiation  \n\n Collaborative approaches to conflict resolution \n Building consensus and reaching win-win outcomes \n Negotiation techniques for mutually beneficial resolutions \n\nModule 7: Preventing and Resolving Workplace Conflicts  \n\n Strategies for preventing conflicts in the workplace \n Early intervention and conflict management techniques \nMediation and facilitation skills \n\nModule 8: Developing a Conflict Resolution Action Plan  \n\n Identifying personal areas for growth in conflict resolution \nCreating an action plan for implementing conflict resolution strategies \nApplying conflict resolution skills in real-life scenarios \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/conflict-resolution-getting-along-in-the-workplace-4/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260721
DTEND;VALUE=DATE:20260723
DTSTAMP:20260417T154035
CREATED:20260113T032402Z
LAST-MODIFIED:20260113T032402Z
UID:50706-1784592000-1784764799@uoa-academy.com
SUMMARY:Effective Communication: Leveraging NLP Techniques (2 Days)
DESCRIPTION:Objectives  \nEffective communication is essential for fostering collaboration and achieving success within teams\, especially in environments where individuals bring diverse personalities and communication preferences. This programme explores how understanding personalities through the NLP Representation System can significantly enhance communication effectiveness.  \nParticipants will learn how thoughts\, language\, and behaviour are connected\, and how to adapt communication styles to suit different representation systems. Through interactive exercises\, discussions\, and real-life scenarios\, the programme equips participants with practical tools to reduce misunderstandings\, strengthen relationships\, and communicate with greater clarity and impact in the workplace.  \nTarget Audience  \n\n Team Leaders and Supervisors \n Managers and Department Heads \n HR Professionals \n Team Members working in diverse teams \n Professionals seeking to improve interpersonal and workplace communication \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Identify personality types using NLP Representation Systems \n Adapt communication strategies based on different NLP preferences \nApply verbal and non-verbal communication techniques effectively \nDemonstrate active and empathetic listening skills \n Communicate clearly and confidently in challenging or emotionally charged situations \n\nCourse Outlines:  \nDay 1 – NLP Foundations & Understanding Communication Preferences  \nModule 1: Introduction & Fundamentals of Effective Communication  \n\n Welcome\, self-introduction\, and ice breaker \n Setting intentions and programme objectives \n Fundamentals of effective communication \n Common communication challenges in teams \n\nModule 2: Introduction to NLP  \n\n Understanding Neuro-Linguistic Programming (NLP) principles \n Connection between thoughts\, language\, and behaviour \n Identifying common communication barriers \n\nModule 3: Understanding Personality & Communication Styles  \n\n How personality influences communication styles and preferences\n Introduction to Representation Systems \n Representation Systems assessment \n Identifying one’s primary representation system and its impact on interactions \n\nModule 4: Understanding Your Communication Preference  \n\n Overview of NLP Representation Systems (Visual\, Auditory\, Kinesthetic) \nIdentifying your dominant representation system \n How different systems influence communication styles and preferences \nSharing and reflection \n\nModule 5: Clear & Concise Communication  \n\n Structuring messages using the “Triage Model” (Must-say\, Nice-to-say\, Don’t-say) \nPrioritising key messages for different stakeholders \n Using simple language and visual aids to improve understanding \nCommunicating effectively with diverse audiences \n\nDay 2 – Listening\, Rapport & Practical Application  \nModule 6: Active Listening Skills  \n\n Understanding active and empathetic listening \n Demonstrating active listening techniques \n Identifying barriers to effective listening \n Role-play practice with feedback \n\nModule 7: Clarity in Conversations  \n\n Spotting vague or distorted statements in conversations \nAsking precise and clarifying questions \n Using the Questioning Model \n Staying calm and professional in emotionally charged situations \n\nModule 8: Building Rapport Using NLP  \n\n Importance of rapport in communication \n NLP techniques: mirroring\, matching\, and pacing \n Verbal and non-verbal rapport building \n\nModule 9: Constructive Feedback & Growth Conversations  \n\n Giving and receiving feedback constructively \n Using specific and actionable language \n Encouraging growth and development through supportive feedback \n\nModule 10: Scenario Sharing & Solution Building  \n\n Sharing real-life workplace communication challenges \nGroup discussion on root causes and emotional triggers \nApplying NLP and feedback techniques to propose solutions \nPresentation of alternative phrases\, behaviours\, and approaches \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/effective-communication-nlp-training-for-teams/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260721
DTEND;VALUE=DATE:20260723
DTSTAMP:20260417T154035
CREATED:20260113T033228Z
LAST-MODIFIED:20260113T033228Z
UID:50708-1784592000-1784764799@uoa-academy.com
SUMMARY:Effective Coaching & Mentoring for Leaders  (2 days)
DESCRIPTION:Objectives  \nThe key objectives of the Effective Coaching & Mentoring for Leaders course are to equip leaders with the skills and strategies necessary to foster a culture of continuous learning\, development\, and growth within their teams. The course aims to empower leaders to effectively coach and mentor their team members\, facilitating professional advancement\, enhancing performance\, and fostering a collaborative and supportive work environment.  \nTarget Audience  \nThis course is specifically designed for leaders\, middle management\, senior managers\, and those in leadership positions who are responsible for guiding and developing their teams. It is suitable for leaders seeking to enhance their coaching and mentoring capabilities to drive individual and collective success within the organization.  \nLearning Outcomes  \n\n Enhance communication skills to build trust and rapport with team members. \nDevelop the capability to set SMART goals and objectives\, strategically enhancing team performance through targeted coaching and mentoring. \n Cultivate a culture of inclusivity and diversity within coaching and mentoring relationships\, navigating cultural differences adeptly in the context of leadership development. \n\nCourse Outlines:  \nDay 1:  \nModule 1: Foundations of Coaching and Mentoring  \n\n Understanding the principles of coaching and mentoring in leadership \nEstablishing a culture of continuous learning\, development\, and growth within teams \n\nModule 2: Communication Excellence  \n\n Enhancing communication skills for building trust and fostering rapport with team members \n Active listening techniques for effective individual engagement \n\nModule 3: Strategic Goal Setting and Performance Enhancement  \n\n Developing the capability to set SMART goals and objectives \n Strategically enhancing team performance through targeted coaching and mentoring interventions \n\nModule 4: Expertise in Feedback and Constructive Criticism  \n\n Mastering the delivery of constructive feedback to inspire continuous improvement \nPractical techniques for providing feedback within a professional context \n\nDay 2:  \nModule 5: Skill Development Through Strategic Coaching  \n\n Identifying and addressing individual and team skill gaps \n Tailored coaching sessions for systematic skill development \n\nModule 6: Mentoring for Career Advancement Excellence  \n\n Recognizing the pivotal role of mentoring in fostering career growth and success \nEstablishing mentoring relationships conducive to sustained professional development \n\nModule 7: Cultivating Inclusivity and Diversity  \n\n Fostering a culture of inclusivity and diversity within coaching and mentoring relationships \n Navigating cultural differences adeptly in the context of leadership development \n\nModule 8: Measuring Impact and Continuous Improvement  \n\n Implementing methods to measure the impact of coaching and mentoring interventions \n Strategies for continuous improvement in coaching and mentoring practices \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/effective-coaching-mentoring-for-leaders-2/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
END:VCALENDAR