UOA Academy

Safety Measures & Emergency Actions Training Course (1 Day)
2026-09-09
Objectives
The objective of this training course is to equip participants with essential knowledge and practical skills to ensure a safe and secure environment in various settings. This programme focuses on core safety measures, risk awareness, and effective emergency response actions, enabling participants to respond proactively to incidents, reduce risks, and manage emergencies confidently and professionally.
Target Audience
This training course is designed for security personnel, including new hires and experienced officers, who are responsible for maintaining safety, security, and emergency readiness within their assigned premises.
Learning Outcomes

Understand key safety and security protocols relevant to their roles
Identify workplace risks and potential hazards effectively
Apply physical security and access control measures appropriately
Respond to fire and emergency situations using correct procedures
Perform basic emergency response and first aid actions
Participate effectively in emergency drills and crisis situations

Course Outlines:
Day 1:
Module 1: Introduction to Safety Measures & Security Responsibilities

Importance of safety in security operations
Legal and ethical considerations in safety management
Roles, duties, and protocols of security officers
Creating a safety-conscious mindset

Module 2: Risk Assessment & Hazard Identification

Principles of risk assessment
Identifying common workplace and site-specific hazards
Preventive measures to minimise risks
Reporting and documentation of safety concerns

Module 3: Physical Security & Access Control Measures

Access control and identification procedures
Visitor management practices
Surveillance and monitoring systems
Perimeter security measures

Module 4: Fire Safety & Emergency Evacuation

Fire prevention and common fire hazards
Emergency evacuation procedures
Roles during fire emergencies
Proper use of fire extinguishers

Module 5: Emergency Response, First Aid & Crisis Handling

Emergency response procedures and communication protocols
Coordination with emergency services
Recognising common injuries and basic first aid response
De-escalation techniques for volatile situations
Crisis identification and response strategies

Module 6: Practical Drills, Review & Assessment

Simulated emergency and evacuation drills
Scenario-based role play and response exercises
Review of key concepts and best practices
Knowledge assessment and course wrap-up

PRICING:

RM 1,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

ISO 9001:2015 Quality Management System (QMS) – Awareness Training (2 days)
2026-09-09 - 2026-09-10
Objectives
The “ISO 9001 Quality Management System” program is designed to provide participants with a comprehensive understanding of the ISO 9001 standard and the principles of quality management. The objectives include imparting the knowledge and skills necessary for implementing and maintaining an effective Quality Management System (QMS) based on ISO 9001. Participants will gain insights into quality management principles, process improvement methodologies, and the requirements of ISO 9001. The program aims to empower individuals to contribute to organizational excellence by aligning their processes with international quality standards.
Target Audience
This training is tailored for professionals across various industries, including quality managers, auditors, compliance officers, and individuals involved in the design, implementation, and improvement of Quality Management Systems. It caters to those seeking a practical understanding of ISO 9001 and is suitable for individuals at different career stages, from beginners aiming to grasp the basics to experienced practitioners looking to enhance their knowledge and skills in quality management.
Learning Outcomes

Gain in-depth knowledge of the ISO 9001 standard and its application to Quality Management Systems.
Acquire skills for designing, implementing, and maintaining a robust QMS in alignment with ISO 9001 requirements.
Develop expertise in conducting internal audits, ensuring compliance with ISO 9001, and fostering a culture of continuous improvement.
Instill a quality-focused mindset to contribute effectively to organizational success through adherence to international quality standards

Day 1:
Module 1: Introduction to ISO 9001 and Quality Principles

Significance of ISO 9001
Overview of Quality Management Principles
Aligning Processes with International Quality Standards

Module 2: ISO 9001 Requirements and Insights

In-Depth Analysis of ISO 9001 Requirements
Grasping Quality Management Principles
Skills Advancement for Practitioners

Module 3: Designing and Implementing a Robust QMS

Skills for Designing a Robust QMS
Implementation Aligned with ISO 9001
Continuous Improvement Methodology

Day 2:
Module 4: Internal Audits and Compliance

Proficiency in Internal Audits
Ensuring ISO 9001 Compliance

Module 5: Cultivating a Quality-Focused Mindset

Instilling a Quality-Focused Mindset
Contributing to Organizational Success

Module 6: Tailored Approaches for Career Stages

Basics for Beginners
Advanced Skills for Experienced Practitioners
Customized Learning Paths for Varied Career Stages

Module 7: Continuous Improvement in Quality Management

Feedback Mechanisms for Improvement
Monitoring and Adapting to Evolving Quality Standards

Module 8: Integration of ISO 9001 in Decision-Making

Applying ISO 9001 in Decision-Making Processes
Contribution to Safety, Compliance, and Project Management Decisions
Fostering a Culture of Quality Management

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

LEVEL 2: Microsoft Excel (Intermediate) (2 Days)
2026-09-09 - 2026-09-10
Objectives
The Level 2: Microsoft Excel (Intermediate) program aims to provide participants with an in-depth understanding of intermediate Excel functionalities. The primary objectives include advancing participants’ proficiency in data analysis, enhancing spreadsheet management skills, and introducing them to more complex features of Microsoft Excel. Emphasis is placed on practical application, enabling participants to use Excel as a powerful tool for data manipulation, analysis, and visualization in professional settings.
Target Audience
This training is designed for individuals with a basic understanding of Microsoft Excel or those who have completed a beginner-level course. It caters to professionals, analysts, managers, and anyone looking to elevate their Excel skills to an intermediate level. The program is suitable for participants at various career stages, providing valuable insights and hands-on experience to enhance their spreadsheet capabilities.
Learning Outcomes
By the end of this programme, participants will be able to:

Acquire advanced skills in data organization, analysis, and visualization.
Learn to manage larger datasets and create dynamic reports.
Utilize Excel’s powerful features for enhanced productivity.
Empower participants to leverage Excel as a strategic tool for decision-making and data-driven insights in professional roles.

Course Outlines: Day 1:
Module 1: Introduction to Excel 2016 Interface

Starting Excel
The Excel Interface
Changing Excel’s View
Working with Existing Workbook

Module 2: Working with Microsoft Excel 2016

Creating Workbooks
Saving Workbooks
Input Basic Data
Using Data Types
Cutting, Copying and Pasting Data
Editing Workbook’s Properties

Module 3: Using Basic Formulas

Building Basic Formulas
Using Cell References
Using Cell Ranges

Module 4: Formatting Cells and Ranges

Inserting and Deleting Cells
Manually Formatting Cell Contents
Using Format Painter
Paste Special Options
Formatting Cells with Styles
Hyperlink Data

Day 2: Module 5: Formatting Worksheets

Working with Rows and Columns
Using Themes
Modifying Worksheet’s Appearance
Inserting Headers and Footers

Module 6: Adding Pictures and Shapes to a Worksheet

Inserting Pictures
Adding Shapes and WordArt
Deleting, Copying and Moving Graphics
Formatting Graphics
Using SmartArt Graphics

Module 7: Printing Worksheets

Preparing a Document for Printing
Printing with Backstage

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Supervisory Development Skills (2 Days)
2026-09-23 - 2026-09-24
Objectives
The Supervisory Development Programme is designed to equip supervisors with the essential mindset, skills, and tools required to lead effectively in today’s dynamic workplace. Through this programme, participants will develop a clear understanding of their roles and responsibilities as supervisors, while strengthening their self-awareness through personality and behavioural assessments. They will also learn to apply effective communication, leadership, and delegation techniques to build and motivate high-performing teams. In addition, the programme aims to enhance supervisors’ ability to monitor and review performance, provide constructive feedback, and apply problem-solving strategies to improve team and business outcomes. Ultimately, this programme seeks to create well-rounded supervisors who can successfully manage themselves, lead others with confidence, and contribute to the overall growth of the organisation.
Target Audience
This programme is designed for individuals who are currently in supervisory roles, newly appointed supervisors, or those being prepared to take on supervisory responsibilities in the near future. It is also suitable for team leaders, line managers, and executives who wish to strengthen their leadership and people management skills. The programme provides practical tools and insights that can be applied across industries, making it valuable for any professional seeking to enhance their effectiveness in managing themselves, their teams, and their business responsibilities.
Learning Outcomes

Define supervisory management and the core competencies required. ● Identify their own personality and leadership styles, and how these impact their team. ● Apply effective behavioural, communication, and delegation skills.
Supervise, coordinate, and synergise team performance to achieve goals. ● Provide constructive feedback, coaching, and performance reviews. ● Demonstrate a balanced role as a supervisor in managing self, others, and the business.

MODULE 1: GAIN THE MINDSET Understand & Explore

Their role as a Supervisor
How to balance both sets of skills?
Difference between management and leadership
Your Journey: – From a team member to a team leader
Competencies of a supervisor
Understand the tools for practical leadership skills to apply to work situations and challenges

MODULE 2: MANAGING PEOPLE

Managing the expectations
Managing team members
Managing peers
Managing your managers

MODULE 3: TIME – MANAGEMENT

How to manage time?
Prioritizing the To-Do List
Delegating work

MODULE 4: COMMUNICATION

Evaluate self in communication abilities
Develop communication- oral and written
Evaluate your natural Listening skills
Acquire active listening skills
Asking effective questions
Understand how to communicate during meetings
Being assertive

MODULE 5: RECOGNISING THE ACHIEVEMENTSUnderstand

the relevance of recognizing the team members for their effort
strategies for recognizing the team members

MODULE 6: TEAMWORK

Understand team dynamics
5-step model of team-development
Characteristics of a highly effective team
Examine how to enhance the value and effectiveness of your team ● Identify opportunities for improving self and the team
Create action- plan for applying the concepts and skills

MODULE 7: DELEGATION & ACCOUNTABILITY

Importance of delegation and accountability
Assess your current delegation and accountability strengths and areas for improvement
Learn how to effectively communicate a delegated assignment to team members and follow through with them for accountability

MODULE 8: BUILDING TRUST

Importance of trust to build productive relationships and achieving business results ● Identify the behaviours and actions that make and break trust
How to rebuild lost or damaged trust?
Create action plans and strategies for sustainability

MODULE 9: CONFLICT MANAGEMENT

Develop awareness about your approach to managing differences at the workplace ● Explore root cause of differences and conflict
Understand the distinctive approaches to managing differences and conflict MODULE 10: STRESS MANAGEMENT
Identify situations and factors which lead to stress
Understand how to handle high-pressure situations
Explore possible outcomes when stress management techniques are employed

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Hospitality Revenue Management (2 Days)
2026-09-23 - 2026-09-24
Objectives
Hospitality Revenue Management is a critical discipline for maximising profitability in an increasingly competitive and dynamic market. This 2-day programme equips hospitality professionals with practical knowledge and tools to understand demand patterns, apply effective pricing strategies, manage distribution channels, and optimise overall revenue performance.
The programme focuses on real operational realities within the hospitality industry, combining revenue concepts with practical decision-making to support sustainable business growth and improved financial outcomes.
Target Audience

Hotel Managers and Assistant Managers
Revenue, Sales, and Reservations Teams
Front Office Managers and Supervisors
F&B Managers involved in pricing decisions
Hospitality professionals responsible for revenue performance

Learning Outcomes

Define supervisory management and the core competencies required.
Identify their own personality and leadership styles, and how these impact their team.
Apply effective behavioural, communication, and delegation skills.
Supervise, coordinate, and synergise team performance to achieve goals.
Provide constructive feedback, coaching, and performance reviews.
Demonstrate a balanced role as a supervisor in managing self, others, and the business.

Course Outline
Day 1 – Revenue Management Fundamentals & Demand Analysis Module 1: Introduction to Revenue Management

What is revenue management and why it matters
Evolution of revenue management in hospitality
Revenue mindset vs traditional selling approach

Module 2: Understanding Demand & Market Dynamics

Demand drivers in the hospitality industry
Seasonality, events, and market behaviour
Identifying high-demand and low-demand perio

Module 3: Market Segmentation & Customer Behaviour

Types of market segments (corporate, leisure, group, OTA, etc.)
Booking behaviour and price sensitivity
Segment-based revenue opportunities

Module 4: Forecasting Fundamentals

Purpose of forecasting
Key metrics: Occupancy, ADR, RevPAR
Using historical data to forecast demand
Common forecasting mistakes

Day 2 – Pricing, Distribution & Revenue Optimisation
Module 5: Pricing Strategies & Yield Management

Dynamic pricing vs fixed pricing
Rate structures and Best Available Rate (BAR)
Managing discounts, promotions, and packages

Module 6: Inventory Control & Distribution Channels

Room inventory management principles
Role of OTAs, direct bookings, and corporate contracts
Channel costs and profitability

Module 7: Integrating Revenue with Sales & Operations

Aligning revenue management with sales and marketing
Managing overbooking and walk-in strategies
Communicating revenue decisions across departments

Module 8: Revenue Performance Review & Action Planning

Analysing revenue reports and KPIs
Identifying improvement opportunities
Developing a simple revenue action plan
Programme recap and key takeaways

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Drive in to the ChatGPT & AI Tools For Workplace
2026-09-23 - 2026-09-24
Objectives
The objective of this 2-day training programme is to equip participants with practical, hands-on knowledge and skills to effectively utilize ChatGPT and AI tools in the workplace. This programme enables participants to enhance productivity, streamline workflows, improve communication, and support better decision-making using AI. Participants will also understand ethical considerations, best practices, and real-world applications of AI tools across various job functions.
Target Audience
This programme is designed for:

Professionals, executives, and managers
Team leaders and supervisors
HR, administration, operations, marketing, and support staff
Organizations seeking to integrate AI tools into daily work processes

Learning Outcomes
By the end of this programme, participants will be able to:

Understand the fundamentals of AI and ChatGPT and their impact on the workplace
Use ChatGPT effectively to support daily work tasks and decision-making
Apply prompt engineering techniques to get accurate and useful AI outputs
Automate routine tasks and improve efficiency using AI tools
Use AI ethically, responsibly, and securely in the workplace
Apply AI tools for communication, reporting, analysis, and problem-solving
Identify suitable AI tools for different job roles and business functions

Course Outlines:
Day 1: Foundations & Productivity with ChatGPT
Module 1: Introduction to AI & ChatGPT in the Workplace

Overview of Artificial Intelligence and Generative AI
Understanding how ChatGPT works
Capabilities and limitations of ChatGPT
Current AI trends and workplace impact
Identifying opportunities for AI adoption in daily work

Module 2: Getting Started with ChatGPT – Practical Usage

Navigating ChatGPT interface and features
Understanding prompts and responses
Do’s and Don’ts when using ChatGPT at work
Hands-on practice: basic workplace prompts
Common mistakes and how to avoid them

Module 3: Prompt Engineering for Better Results

What is prompt engineering and why it matters
Structuring effective prompts (role, task, context, format)
Using follow-up prompts to refine output
Examples of good vs poor prompts
Hands-on exercises: job-specific prompt creation

Module 4: Using ChatGPT to Improve Productivity & Communication

Drafting professional emails and responses
Creating reports, summaries, and meeting minutes
Preparing presentations, talking points, and content
Brainstorming ideas and solutions faster
Case examples: HR, admin, operations, and management use cases

Day 2: Automation, Ethics & Advanced Workplace Applications Module 5: Automating Routine Tasks with AI Tools

Identifying tasks suitable for automation
Using AI for scheduling, documentation, and workflows
AI-assisted data, summarization, and reporting
Integrating ChatGPT into daily work routines
Productivity hacks using AI

Module 6: AI Tools Beyond ChatGPT for the Workplace

Overview of popular AI tools (writing, design, data, productivity)
Choosing the right AI tool for specific job roles
Combining multiple AI tools for better outcomes
Limitations and risks of over-reliance on AI
Practical demonstrations and examples

Module 7: Ethical Considerations, Data Privacy & Best Practices

Ethical implications of AI usage in organizations
Data privacy, confidentiality, and compliance
Managing bias, accuracy, and reliability of AI outputs
Company policies and responsible AI usage
Best practices for sustainable AI adoption

Module 8: AI for Decision-Making, Problem-Solving & Innovation

Using AI to support analysis and decision-making
AI-assisted problem-solving frameworks
Creative thinking and innovation with AI
Real-world case studies of AI in the workplace
Action planning: applying AI after the training

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Multitasking & Time Management at the Workplace (2 Days)
2026-09-29 - 2026-09-30
Objectives
The “Managing Multiple Tasks and Work Priorities” course is designed to equip participants with effective strategies and techniques for managing their workload, prioritizing tasks, and maximizing productivity in a dynamic and fast-paced work environment. Through practical exercises, discussions, and real-life scenarios, participants will learn how to effectively handle multiple responsibilities, make informed decisions on task prioritization, and enhance their time management skills.
Target Audience
The “Managing Multiple Tasks and Work Priorities” course is designed for professionals at all levels who are faced with managing multiple tasks, responsibilities, and competing priorities in their work. It is suitable for individuals from various industries and roles, including managers, supervisors, project leads, team members, and anyone seeking to enhance their task management and work prioritization skills.
Learning Outcomes

Assess and analyze their workload to effectively manage multiple tasks and responsibilities.
Apply proven time management techniques to maximize productivity and minimize time wastage.
Prioritize tasks based on importance, urgency, and organizational goals.
Implement strategies to minimize interruptions and distractions and maintain focus.

Course Outlines: Day 1:
Module 1: Introduction to Managing Multiple Tasks and Work Priorities

Understanding the challenges and impact of managing multiple tasks.
Identifying common time management pitfalls and how they affect productivity.
Setting goals for improving task management and work prioritization.
Analyzing Workload and Task Prioritization

Module 2: Assessing the current workload and identifying tasks and responsibilities.
Applying prioritization techniques to categorize tasks based on importance and urgency.

Identifying key factors and criteria for effective task prioritization.
Time Management Techniques

Module 3: Exploring proven time management strategies and techniques.

Setting realistic deadlines and creating a time management plan.
Overcoming procrastination and managing distractions.
Managing Interruptions and Distractions

Module 4: Identifying common interruptions and distractions in the workplace.

Implementing strategies to minimize and effectively handle interruptions.
Developing techniques to regain focus and maintain productivity.
Delegating and Outsourcing Tasks

Day 2:
Module 5: Recognizing tasks that can be delegated or outsourced.

Understanding the criteria for determining tasks that are suitable for delegation or outsourcing.
Identifying tasks that are repetitive, time-consuming, or outside your core competency.
Evaluating the potential benefits and risks associated with delegating or outsourcing specific tasks.

Module 6: Effective Task and Project Planning

Breaking down projects into manageable tasks and creating action plans.
Utilizing task management tools and software for planning and tracking progress.
Incorporating flexibility and adaptability in task and project planning.

Module 7: Prioritization Decision-Making

Making informed decisions on task prioritization based on organizational goals and deadlines.
Applying techniques such as the Eisenhower Matrix or ABC Analysis.
Evaluating trade-offs and considering the impact of task prioritization decisions.

Module 8: Managing Work Overload and Stress

Recognizing signs of work overload and stress.
Implementing stress management techniques and self-care practices.
Seeking support and resources to manage work-related stress effectively.

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Basic Mandarin for Workplace Communication (2 Days)
2026-09-29 - 2026-09-30
Objectives
This programme is designed to help participants develop basic Mandarin communication skills for workplace and daily interactions. It focuses on pronunciation, tones, simple sentence structures, and commonly used Mandarin expressions. Using an easy, interactive, and practical approach, participants will gain confidence to communicate in basic Mandarin with colleagues, customers, and social contacts. The programme supports continuous learning and application in real-life workplace situations.
Target Audience

Employees with no or minimal Mandarin knowledge
Frontline and customer-facing staff
Administrative and support staff
Professionals interacting with Mandarin-speaking colleagues or customers

Learning Outcomes
By the end of this program, participants will be able to:

Pronounce Hanyu Pinyin and the four Mandarin intonations
Use basic Mandarin greetings and daily expressions
Conduct a simple self-introduction and address others appropriately
Communicate basic preferences and simple needs
Use common Mandarin vocabulary related to numbers, time, money, places, and daily activities
Apply basic Mandarin in simple workplace and social conversations

Course Outlines: Module 1: Mental Preparation & Motivation

Understanding the importance of Mandarin communication
Building confidence and interest in learning Mandarin

Module 2: Hanyu Pinyin & Pronunciation

Introduction to Hanyu Pinyin
Correct pronunciation techniques

Module 3: Four Intonations (Tones)

Understanding the four Mandarin tones
Practising tone accuracy

Module 4: Daily Greetings & Useful Expressions

Common greetings
Frequently used daily expressions

Module 5: Self-Introduction & Addressing People

Introducing oneself
Proper ways to address people

Day 2 – Practical Vocabulary & Workplace Conversations
Module 6: Basic Vocabulary for Daily & Workplace Use

Names of things and places
Common nouns, verbs, adverbs, and adjectives

Module 7: Numbers, Time & Money

Numbers and money value
Time, day, week, month, and year

Module 8: Simple Conversations & Preferences

Expressing likes and preferences
Asking and answering simple questions

Module 9: Practical Daily Situations

Basic shopping and bargaining
Ordering food in restaurants

Module 10: Practice & Reinforcement

Singing for pronunciation practice
Simple conversation practice
Short test and recap

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Basic English at the Workplace – Level 2 (2 Days)
2026-09-29 - 2026-09-30
Objectives
This programme is designed for employees with basic English knowledge who want to communicate more clearly and confidently at work. It focuses on improving sentence structure, vocabulary, and everyday workplace communication. Participants will practise speaking, listening, reading, and basic writing skills commonly used in workplace situations. The programme supports participants in moving from basic understanding to more functional and confident workplace communication.
Target Audience

Employees with basic English proficiency
Staff who can communicate in simple English but lack confidence
Employees who need to improve workplace communication skills

Learning Outcomes

Communicate more clearly in common workplace situations
Use correct sentence structures and expanded workplace vocabulary
Participate in basic work-related conversations and discussions
Write short and simple work-related messages and emails

Course Outlines: Day 1
Module 1: Strengthening English Fundamentals

Reviewing basic grammar and sentence structure
Expanding common workplace vocabulary
Using correct tenses in daily work communication

Module 2: Speaking Clearly and Confidently

Expressing ideas and opinions simply
Asking questions and seeking clarification
Improving pronunciation and clarity

Module 3: Workplace Communication Skills

Communicating with colleagues and supervisors
Handling simple telephone conversations
Understanding and responding to instructions

Day 2
Module 4: Writing for the Workplace

Writing simple emails and messages
Using polite and professional language
Avoiding common writing mistakes

Module 5: Listening and Understanding at Work

Improving listening skills in meetings and discussions
Understanding feedback and instructions
Responding appropriately in conversations

Module 6: Practical Communication Practice

Role-plays based on real workplace situations
Guided speaking and writing exercises
Practice with feedback and correction

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Frontline Excellence: Delivering Service with Confidence & Impact (2 Days)
2026-10-07 - 2026-10-08
Objectives
In today’s competitive service environment, frontline professionals play a critical role in shaping customer perception and organisational reputation. This programme provides a structured framework for understanding the dynamics of modern customer interactions and the expectations placed on frontline roles. It addresses the realities of high-volume, high-pressure service settings while reinforcing the importance of professionalism and consistency. Through practical scenarios and guided learning, participants explore how everyday interactions influence customer confidence and brand credibility. The programme serves as a platform to strengthen frontline capability and support sustainable service excellence across the organisation.
Target Audience

Frontline Staff
Customer Service Representatives
Hospitality & Service Teams
Call Centre & Contact Centre Agents
Sales Assistants & Customer-Facing Roles

Learning Outcomes
By the end of this programme, participants will be able to:

Build confidence in handling customer interactions professionally
Understand the shift from transactional service to experiential service
Learn to anticipate customer needs and manage emotions effectively
Apply structured recovery techniques to turn service failures into loyalty
Deliver consistent service excellence aligned with organisational values

Course Outlines
Day 1: BUILDING CONFIDENCE & SERVICE FOUNDATION
Module 1: The Role of Frontliners as Brand Ambassadors

Understanding how frontline behaviour shapes brand perception
Moving from “task-based service” to “experience ownership”
The frontline impact on loyalty, reputation, and trust

Module 2: Confidence in Customer Interaction

Building self-confidence in face-to-face and verbal interactions
Managing first impressions and professional presence
Staying composed under pressure

Module 3: Understanding Customer Behaviour & Emotions

Why customers react the way they do
Identifying emotional triggers in service situations
Adapting responses based on customer mood and expectations

Module 4: Communication Skills for Service Excellence

Active listening and questioning techniques
Managing tone, body language, and clarity
Handling misunderstandings without escalating conflict

Day 2: HANDLING CHALLENGES & CREATING IMPACT
Module 5: Managing Difficult Customers with Professionalism

Staying calm when customers are upset or demanding
De-escalation techniques for tense situations
Setting boundaries while remaining service-oriented

Module 6: Anticipation & Proactive Service Behaviours

Spotting early signs of dissatisfaction
Anticipating needs before customers ask
Reducing complaints through proactive actions

Module 7: Service Recovery & Problem Resolution

Handling complaints systematically
Taking ownership of service breakdowns
Restoring customer confidence after service failure

Module 8: Consistency, Impact & Personal Action Plan

Delivering consistent service standards daily
Aligning service behaviour with organisational values
Creating a personal frontline excellence action plan

Training Methodology
This programme uses an interactive and experiential learning approach, combining facilitated discussions, role-plays, and real-life frontline scenarios. Participants practise practical communication, service handling, and recovery techniques through hands-on activities, group exercises, and guided reflection. The focus is on real workplace application, enabling participants to build confidence, manage challenging customer situations, and deliver consistent service excellence with immediate impact.
PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Hazard Identification, Risk Assessment and Risk Control (HIRARC) (2 Days)
2026-10-07 - 2026-10-08
Objectives
The Hazard Identification, Risk Assessment, and Risk Control (HIRARC) Training Course is designed to equip participants with the essential knowledge and skills to systematically identify, assess, and control hazards in the workplace. The course is designed to instill a comprehensive understanding of HIRARC principles, fostering a proactive safety culture within organizations.
Target Audience
This training course is tailored for individuals across various industries, including but not limited to safety officers, supervisors, managers, and middle management that are involved in health and safety responsibilities. It caters to professionals seeking to enhance their proficiency in hazard identification, risk assessment, and risk control, ultimately contributing to a safer working environment.
Learning Outcomes

Thorough understanding of HIRARC methodology.
Proficiency in identifying workplace hazards and conducting risk assessments.
Implementation of practical risk control measures.
Development of clear safety communication skills.
Active contribution to robust safety management systems.
Empowerment to minimize risks and foster a safer work environment.

Course Outlines:
Day 1:
Module 1: Introduction to HIRARC Principles

Overview and importance of Hazard Identification, Risk Assessment, and Risk Control.
Principles of fostering a proactive safety culture.

Module 2: HIRARC Methodology

In-depth exploration and practical application exercises.
Case studies illustrating successful HIRARC implementation.

Module 3: Target Audience and Industry Application

Identification of target audience and customization for diverse industries.
Practical scenarios and discussions for industry-specific application.

Module 4: Proficiency in Hazard Identification and Risk Assessment
Techniques for identifying workplace hazards.

Step-by-step guide to conducting effective risk assessments.

Day 2:
Module 5: Practical Risk Control Measures

Implementation strategies and real-world simulations.
Showcasing successful risk control practices through case studies.

Module 6: Safety Communication Skills

Importance of clear safety communication.
Developing effective communication strategies.

Module 7: Contribution to Safety Management Systems

Active contribution to robust safety management systems.
Integration of HIRARC principles into organizational safety frameworks.

Module 8: Empowerment for a Safer Work Environment

Strategies for minimizing risks in the workplace.
Fostering a culture of safety empowerment.

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Hazard Analysis and Critical Control Point (HACCP) + Food Safety Management System (2 days)
2026-10-14 - 2026-10-15
Objectives
The Hazard Analysis and Critical Control Point (HACCP) course is designed to educate participants on systematic approaches to identify, assess, and control potential hazards in food production processes. The primary objective is to equip participants with the knowledge and skills needed to implement and manage an effective HACCP system, ensuring food safety, compliance with regulations, and the prevention of foodborne illnesses.
Target Audience
This course is specifically designed for professionals within executives, middle management, senior managers, and employees in the hospitality sector relevant to this course. It is well-suited for individuals aiming to deepen their comprehension of HACCP principles. Additionally, it is tailored for those actively engaged in the development, implementation, and upkeep of food safety management systems.
Learning Outcomes

Develop proficiency in identifying potential hazards in food production processes.
Acquire skills in implementing effective control measures to mitigate identified risks.
Empower participants to contribute significantly to creating and maintaining a safe and compliant food handling environment within their professional capacities.

Course Outlines:
Day 1:
Module 1: Introduction to HACCP Principles

Examine systematic methodologies for identifying, assessing, and controlling potential hazards in food production processes.
Emphasize the critical role of HACCP in ensuring food safety, regulatory compliance, and the prevention of foodborne illnesses.

Module 2: Fundamentals of Hazard Identification

Cultivate proficiency in recognizing potential hazards at various stages of food production.
Employ case studies and practical exercises to enhance skills in hazard identification.

Module 3: Implementation of Control Measures

Develop skills in implementing effective control measures to mitigate identified risks.
Explore best practices and real-world examples illustrating successful control measures application.

Day 2:
Module 4: Establishment of an Effective HACCP System

Delve into the components and requirements of an effective HACCP system.
Provide practical guidance on the development, implementation, and maintenance of robust food safety management systems.

Module 5: Regulatory Compliance and Food Safety

Understanding the regulatory landscape and compliance requirements related to HACCP.
Strategies for ensuring alignment with food safety regulations and industry standards.

Module 6: Prevention of Foodborne Illnesses

Utilize case studies and scenarios focused on preventing foodborne illnesses through HACCP implementation.
Analyze real-world examples to underscore the pivotal role of HACCP in food safety.

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

LEVEL 3: Microsoft Excel (Advanced) (2 Days)
2026-10-14 - 2026-10-15
Objectives
The “LEVEL 3: Microsoft Excel (Advanced)” course aims to deepen participants’ proficiency in utilizing Microsoft Excel for advanced data analysis, automation, and visualization. The primary objectives include mastering advanced functions, exploring complex data manipulation techniques, and automating tasks through macros and VBA. The course is designed to empower participants with advanced Excel skills, enabling them to efficiently tackle complex data challenges in professional settings.
Target Audience
This course is designed for individuals with an intermediate understanding of Microsoft Excel looking to advance their skills. It is suitable for any senior managers, executives and middle management that seek to enhance their ability to analyze and manipulate data using advanced Excel features. The content caters to those in various industries where data-driven decision-making is crucial.
Learning Outcomes

Mastery of complex functions, enhancing participants’ Excel proficiency.
Acquire advanced techniques for manipulating and analyzing data effectively.
Skills to create dynamic visualizations for clearer data representation.
Efficiently streamline repetitive tasks for increased productivity.
Contribute to increased efficiency and effectiveness in professional roles.
Empowered to handle complex data scenarios with confidence and precision.

Course Outline Day 1:
Module 1: Advanced Functions Mastery

Overview of advanced Excel functions
Practical exercises for mastery
Application in data analysis scenarios

Module 2: Complex Data Manipulation Techniques

Strategies for handling intricate datasets
Techniques for efficient data manipulation
Real-world applications and case studies

Module 3: Automation through Macros

Introduction to macros and automation
Creating and using macros in Excel
Automation for repetitive tasks

Module 4: Visualizing Data Dynamically

Importance of dynamic visualizations
Creating charts and graphs dynamically
Enhancing data representation in reports

Module 5: Efficient Task Streamlining

Identifying and streamlining repetitive tasks
Using Excel features for task efficiency
Best practices for task management

Day 2: Module 6: Advanced Data Analysis Techniques

Exploring advanced data analysis methods
Practical applications in business scenarios
Interpreting and presenting analysis results

Module 7: Data-driven Decision-Making

Leveraging data for decision-making
Case studies on data-driven decisions
Integrating Excel analysis into decision processes

Module 8: Excel Efficiency in Professional Settings

Applying advanced Excel skills in the workplace
Enhancing professional efficiency
Real-world examples and success stories

Module 9: Handling Complex Data Scenarios with Confidence ● Practical exercises on complex data scenarios

Building confidence in data handling

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Corporate Branding, Events & Crisis Readiness (2 Days)
2026-10-14 - 2026-10-15
Objectives
In today’s highly connected and fast-moving business environment, organisations must consistently manage their brand image, deliver impactful corporate events, and respond effectively to crises. This programme equips participants with practical knowledge and tools to strengthen corporate branding, execute professional events, and prepare for crisis situations that may impact organisational reputation.
Participants will gain an integrated understanding of brand positioning, event execution, and crisis readiness to ensure organisational credibility, consistency, and resilience.
Target Audience

Corporate Communications and PR professionals
Marketing and Branding teams
HR, Administration, and Event Management personnel
Managers and leaders involved in brand representation and decision-making

Learning Outcomes

Understand the fundamentals of corporate branding and reputation management
Plan and manage corporate events that align with brand identity and objectives
Identify potential risks and crisis scenarios affecting organisational image
Apply structured approaches to crisis communication and response
Strengthen organisational readiness to protect brand credibility

Day 1
Module 1: Fundamentals of Corporate Branding

Understanding corporate brand identity and values
Brand positioning and consistency across touchpoints
Managing reputation in the digital and media landscape

Module 2: Brand Communication & Stakeholder Engagement

Internal and external brand communication strategies
Aligning messaging with organisational values
Engaging stakeholders to strengthen brand trust

Module 3: Corporate Event Strategy & Planning

Purpose and objectives of corporate events
Event planning frameworks and key success factors
Aligning events with corporate branding goals

Module 4: Executing Professional Corporate Events

Managing logistics, vendors, and stakeholders
Event protocol, etiquette, and brand representation
Measuring event impact and post-event evaluation

Day 2
Module 5: Understanding Crisis & Reputational Risks

Types of corporate crises and reputational threats
Identifying early warning signs and risk factors
The impact of crises on brand perception

Module 6: Crisis Communication & Response

Principles of effective crisis communication
Managing media, public statements, and stakeholders
Do’s and don’ts during crisis situations

Module 7: Crisis Preparedness & Simulation

Developing a crisis readiness and response plan
Roles, responsibilities, and decision-making during crises
Scenario-based crisis simulation exercise

Module 8: Strengthening Organisational Readiness

Integrating branding, events, and crisis management
Building organisational resilience and accountability
Developing an action plan for continuous readiness

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

AI-Powered Digital Transformation: Strategy, Marketing, and Content Mastery (2 Days)
2026-10-21 - 2026-10-22
Objectives
This intensive 2-day programme equips executives, managers, and professionals with practical knowledge to leverage Artificial Intelligence for business strategy, marketing, content creation, and productivity improvement. The programme focuses on real business applications of AI tools such as ChatGPT, Gemini, and Deepseek within organisational contexts. Emphasis is placed on hands-on practice, real use cases, and immediate workplace application to support digital transformation and measurable performance improvement.
Target Audience

Executives and Business Owners
Managers and Team Leaders
Marketing, Sales, and E-commerce Professionals
Professionals involved in digital strategy, content creation, and process optimisation

Learning Outcomes

Develop a practical AI strategy aligned with business objectives
Identify high-impact AI use cases across business functions
Use generative AI tools for content creation and data analysis
Apply AI to digital marketing and social media strategy
Design effective prompts and workflows for consistent AI results

Course Outlines:
Day 1 – AI Strategy & Digital Marketing Foundations
Module 1: AI Landscape & Business Transformation

Overview of current AI trends and adoption principles
Understanding AI’s role in digital transformation
Opportunities and limitations of AI in organisations
Malaysia business context and adoption considerations

Module 2: Strategic AI Integration for Business Operations

Identifying AI opportunities in business processes
AI use cases in HR, supply chain, and customer service
Aligning AI initiatives with business goals
Establishing KPIs and success measures for AI adoption

Module 3: AI-Driven Digital Marketing Strategy

Using AI to analyse customer segments and behaviour
AI-assisted campaign planning and targeting
Competitive and market analysis using AI
Improving marketing decision-making with AI insights

Module 4: AI for Social Media & Campaign Execution

Creating AI-assisted social media strategies
Content planning and calendar generation
AI support for ad copy, captions, and visuals
Measuring campaign effectiveness using AI insights

Day 2 – Generative AI Tools & Content Mastery
Module 5: Generative AI Platforms & Capabilities

Overview of ChatGPT, Gemini, and Deepseek
Strengths and limitations of different AI tools
Selecting the right AI tool for different tasks
Responsible and ethical AI usage

Module 6: Prompt Engineering for Reliable Results

Structuring effective prompts
Controlling tone, format, and output quality
Advanced prompting techniques
Avoiding common AI output errors

Module 7: AI-Powered Content Creation & Productivity

AI for blogs, emails, scripts, and marketing content
Refining content for platforms and SEO
Using AI for internal documents and communications
Improving productivity through AI workflows

Module 8: Workflow Integration & Action Planning

Combining AI tools into daily work processes
Developing an individual AI action plan
Practical implementation challenges
Best practices for sustained AI adoption

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Resilience & Adaptability at Work (2 Days)
2026-10-21 - 2026-10-22
Objectives
This programme is designed to equip participants with practical tools and strategies to build resilience and adaptability in the workplace, enabling them to perform effectively under pressure and respond positively to change. Participants will learn how to manage stress, maintain focus, and develop a resilient and adaptable mindset to sustain productivity and contribute to team and organisational success.
Target Audience
The Resilience & Adaptability at Work programme is suitable for executives, senior management, and middle management. This training is ideal for individuals operating in dynamic and high-pressure environments who are required to navigate change, manage uncertainty, and lead teams effectively. It is particularly beneficial for leaders and managers seeking to strengthen adaptability, foster resilient teams, and promote a sustainable and productive workplace culture.
Learning Outcomes

Identify the core principles of resilience and adaptability and their impact on workplace performance.
Apply practical strategies to manage stress and maintain focus under pressure.
Develop a growth mindset to respond effectively to change and challenges.
Enhance emotional intelligence and self-awareness for improved decision-making and relationships.
Build supportive, collaborative teams that embrace adaptability and resilience.
Develop actionable plans to embed resilience and adaptability practices into daily work routines.

Day 1
Module 1: Understanding Resilience & Adaptability

Defining resilience and adaptability in the workplace.
Key characteristics of resilient and adaptable individuals and teams.
The relationship between resilience, adaptability, and productivity.

Module 2: Managing Stress and Maintaining Focus

Identifying stress triggers and their impact on performance.
Practical techniques to manage stress and remain calm under pressure.
Improving focus, prioritisation, and energy management at work.

Module 3: Emotional Intelligence for Resilience

Understanding the role of emotional intelligence in adaptability.
Enhancing self-awareness and emotional regulation.
Strengthening interpersonal skills for effective collaboration

Module 4: Cultivating a Growth Mindset

Fixed versus growth mindset in times of change.
Reframing challenges and setbacks as learning opportunities.
Encouraging adaptability and continuous improvement.

Day 2
Module 5: Leadership in Building Resilient & Adaptable Teams

The role of leaders in fostering resilience and adaptability.
Communicating effectively during uncertainty and change.
Leading by example in high-pressure situations.

Module 6: Strengthening Team Dynamics

Building trust and collaboration within teams.
Encouraging adaptability through shared goals and mutual support.
Managing conflicts constructively to maintain team effectiveness.

Module 7: Embedding Resilience & Adaptability into Workplace Culture

Creating organisational practices that support well-being and flexibility.
Promoting sustainable work practices to prevent burnout.
Recognising and reinforcing resilient and adaptable behaviours.

Module 8: Action Planning for Sustainable Resilience & Adaptability

Identifying personal and team resilience and adaptability goals.
Developing a practical action plan for workplace application.
Monitoring progress and sustaining resilient behaviours over time.

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Innovation Mindset: Creative Thinking for Solutions (2 Days)
2026-10-21 - 2026-10-22
Objectives
In today’s fast-changing business environment, organisations require employees who can think creatively, adapt quickly, and generate practical solutions to real workplace challenges. This 2-day programme is designed to develop an innovation mindset by equipping participants with creative thinking tools, structured problem-solving techniques, and the confidence to challenge conventional approaches while remaining practical and results-driven.
Participants will learn how to reframe problems, generate innovative ideas, evaluate solutions effectively, and apply creative thinking in their day-to-day work context.
Target Audience

Executives and Managers
Team Leaders and Supervisors
Professionals involved in problem-solving and decision-making

Employees seeking to enhance creativity and innovation at work
Learning Outcomes

Understand the principles and importance of an innovation mindset
Apply creative thinking techniques to workplace challenges
Reframe problems to uncover new opportunities and solutions
Generate, evaluate, and refine innovative ideas systematically
Strengthen collaboration and idea-sharing within teams
Translate creative ideas into actionable and practical solutions

Day 1
Module 1: Understanding Innovation & Creativity

Defining innovation and creativity in the workplace
Myths and misconceptions about creative thinking
Why innovation matters in today’s business environment

Module 2: Developing an Innovation Mindset

Fixed vs growth mindset in problem-solving
Attitudes and behaviours that support innovation
Building openness to new ideas and perspectives

Module 3: Identifying Problems & Opportunities

Recognising challenges as opportunities for innovation
Framing problems clearly and objectively
Understanding root causes before ideation

Module 4: Breaking Mental Blocks

Common barriers to creative thinking
Techniques to challenge assumptions
Overcoming fear of failure and resistance to change

Day 2
Module 5: Creative Thinking Tools & Techniques

Divergent thinking for idea generation
Convergent thinking for idea selection
Structured tools for creative problem-solving

Module 6: Evaluating & Refining Ideas

Criteria for assessing idea feasibility
Refining ideas for practical application
Balancing creativity with organisational constraints

Module 7: Turning Ideas into Solutions

Translating ideas into actionable plans
Managing risks and uncertainties
Gaining buy-in and support for implementation

Module 8: Sustaining Innovation at Work

Creating habits for continuous innovation
Encouraging collaboration and knowledge sharing
Developing a personal innovation action plan

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

ESG Essentials: What Every Employee Must Know (1 day)
2026-10-28
Objectives
Environmental, Social and Governance (ESG) principles are no longer limited to top management or sustainability teams. In Malaysia, organisations are increasingly expected to demonstrate responsible business practices, regulatory compliance, and ethical conduct across all levels of the workforce.
This programme is designed to build foundational ESG awareness among employees by explaining what ESG means, why it matters, and how individual roles contribute to organisational ESG commitments. Participants will gain practical understanding of ESG concepts, workplace implications, and everyday actions that support sustainable and responsible business practices
Target Audience

Employees at all levels
Executives, managers, and supervisors
Operational and support staff
Organisations beginning or strengthening ESG initiatives

Learning Outcomes

Understand the basic concepts and components of ESG
Recognise the importance of ESG in the Malaysian business context
Identify how ESG principles apply to daily work activities
Understand employee roles and responsibilities in supporting ESG goals
Contribute positively to environmental, social, and governance practices at the workplace

Course Outline: Module 1: Introduction to ESG

What is ESG and why it matters
Evolution of ESG in global and Malaysian contexts
ESG as a business, compliance, and reputation issue

Module 2: Environmental (E) – Sustainability at the Workplace

Environmental responsibility in organisations
Resource efficiency, waste reduction, and energy awareness
Environmental practices relevant to Malaysian workplaces
Employee roles in supporting environmental sustainability

Module 3: Social (S) – People, Workplace & Community

Workplace health, safety, and wellbeing
Diversity, inclusion, and fair labour practices
Ethical behaviour and respectful workplace culture
Social responsibility within organisations and communities

Module 4: Governance (G) – Ethics, Integrity & Accountability

Understanding governance in simple terms
Code of conduct, policies, and compliance
Anti-corruption and ethical decision-making
Employee accountability and reporting responsibilities

Module 5: ESG in Daily Work Practices

How individual actions support ESG goals
ESG-related risks and consequences of non-compliance
Simple workplace examples and scenarios
Aligning personal responsibility with organisational values

Module 6: Building an ESG-Aware Workplace Culture

Creating awareness and shared responsibility
Supporting organisational ESG initiatives
Personal action planning for ESG-friendly behaviour
Key takeaways and commitment to responsible practices

PRICING:

RM 1,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Embrace Changes & Transform your Performance (2 Days)
2026-10-28 - 2026-10-29
Objectives
The objective of this training is to empower individuals with the necessary skills and cultivate a mindset that enables them to effectively adapt to change and consistently enhance their performance. In today’s rapidly evolving world, where change is constant and disruptions are frequent, individuals who can embrace change and proactively respond to it have a competitive edge. During this training, participants will learn how to develop the agility and resilience needed to navigate through various types of changes, whether they are organizational, technological, or personal.
Target Audience
This training program is designed for employees at all levels, change leaders, managers, project teams, cross-functional groups, and professionals in dynamic industries. It is also suitable for individuals seeking personal growth and development.
Learning Outcomes

Understand the importance of embracing change for personal and organizational growth.
Identify common challenges and barriers associated with change.
Develop a resilient mindset and attitude towards change.
Apply effective strategies to manage resistance to change.

Course Outlines: Day 1:
Module 1: Understanding the Nature of Change

Why change is inevitable and essential for growth.
Types of change: Organizational, technological, and personal.
Exploring the impact of change on individuals and teams.

Module 2: Overcoming Barriers to Change

Identifying common challenges and resistance to change.
The psychology of change: Fear, uncertainty, and habits.
Strategies to overcome resistance at individual and organizational levels.

Module 3: Developing a Resilient Mindset

Characteristics of a resilient individual.
The role of attitude and perspective in navigating change.
Practical exercises to build mental toughness and adaptability.

Module 4: Emotional Intelligence During Change

Managing emotions and stress in changing environments.
Improving self-awareness and self-regulation.
Strengthening empathy and interpersonal skills to support others through change.

Day 2:
Module 5: Communication Skills for Change Leaders

The role of clear and transparent communication in managing change.
Crafting messages to inspire trust and alignment.
Active listening and addressing concerns effectively.

Module 6: Driving Engagement and Collaboration During Change

Involving teams in the change process for better buy-in.
Encouraging a collaborative approach to problem-solving.
Motivating teams to align with new goals and directions.

Module 7: Building Agility for Continuous Improvement

Understanding agility and its importance in adapting to change.
Techniques for staying flexible and open to learning.
Applying an iterative approach to personal and team growth.

Module 8: Creating an Action Plan for Sustained Transformation

Developing practical steps to implement change strategies.
Setting measurable goals for personal and professional performance.
Reviewing and sustaining progress to maintain long-term benefits.

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Basic English at the Workplace – Level 3 (1 Day)
2026-10-28 - 2026-10-29
Objectives
This programme is designed for employees who already have functional English skills and want to communicate more fluently, accurately, and professionally at work. It focuses on improving clarity, confidence, and appropriateness in workplace communication. Participants will practise using English in discussions, meetings, and written communication. The programme helps participants refine their language use for more effective workplace interaction.
Target Audience

Employees with functional English proficiency
Staff who use English at work but want to improve fluency
Employees in customer-facing, coordination, or supervisory roles

Learning Outcomes

Communicate ideas more clearly and confidently in the workplace
Use appropriate language and tone in professional situations
Participate actively in discussions and meetings
Write clearer and more professional work-related messages

Course Outlines:
Module 1: Professional Workplace Communication

Using appropriate tone and language at work
Speaking clearly and confidently
Avoiding common workplace communication mistakes

Module 2: Expressing Ideas and Opinions Effectively

Sharing ideas and viewpoints professionally
Agreeing and disagreeing politely
Asking and responding to questions confidently

Module 3: Writing with Clarity and Professionalism

Writing clearer emails and messages
Improving sentence structure and word choice
Common writing errors and how to avoid them

Module 4: Practical Application and Confidence Building

Workplace communication scenarios
Guided speaking and writing practice
Feedback and improvement tips

PRICING:

RM 1,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

LEVEL 3: Microsoft Excel (Advanced) (2 Days)
2026-11-04 - 2026-11-05
Objectives
The “LEVEL 3: Microsoft Excel (Advanced)” course aims to deepen participants’ proficiency in utilizing Microsoft Excel for advanced data analysis, automation, and visualization. The primary objectives include mastering advanced functions, exploring complex data manipulation techniques, and automating tasks through macros and VBA. The course is designed to empower participants with advanced Excel skills, enabling them to efficiently tackle complex data challenges in professional settings.
Target Audience
This course is designed for individuals with an intermediate understanding of Microsoft Excel looking to advance their skills. It is suitable for any senior managers, executives and middle management that seek to enhance their ability to analyze and manipulate data using advanced Excel features. The content caters to those in various industries where data-driven decision-making is crucial.
Learning Outcomes

Mastery of complex functions, enhancing participants’ Excel proficiency.
Acquire advanced techniques for manipulating and analyzing data effectively.
Skills to create dynamic visualizations for clearer data representation.
Efficiently streamline repetitive tasks for increased productivity.
Contribute to increased efficiency and effectiveness in professional roles.
Empowered to handle complex data scenarios with confidence and precision.

Course Outline Day 1:
Module 1: Advanced Functions Mastery

Overview of advanced Excel functions
Practical exercises for mastery
Application in data analysis scenarios

Module 2: Complex Data Manipulation Techniques

Strategies for handling intricate datasets
Techniques for efficient data manipulation
Real-world applications and case studies

Module 3: Automation through Macros

Introduction to macros and automation
Creating and using macros in Excel
Automation for repetitive tasks

Module 4: Visualizing Data Dynamically

Importance of dynamic visualizations
Creating charts and graphs dynamically
Enhancing data representation in reports

Module 5: Efficient Task Streamlining

Identifying and streamlining repetitive tasks
Using Excel features for task efficiency
Best practices for task management

Day 2: Module 6: Advanced Data Analysis Techniques

Exploring advanced data analysis methods
Practical applications in business scenarios
Interpreting and presenting analysis results

Module 7: Data-driven Decision-Making

Leveraging data for decision-making
Case studies on data-driven decisions
Integrating Excel analysis into decision processes

Module 8: Excel Efficiency in Professional Settings

Applying advanced Excel skills in the workplace
Enhancing professional efficiency
Real-world examples and success stories

Module 9: Handling Complex Data Scenarios with Confidence

Practical exercises on complex data scenarios
Building confidence in data handling

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Customer Service Excellence (2 Days)
2026-11-04 - 2026-11-05
Objectives
To equip participants with universal customer service skills that enhance client satisfaction, professional communication, and problem solving across any business or service environment. Participants will learn how to understand customer behaviour, communicate effectively, manage emotions, and resolve issues efficiently to create positive, lasting customer experiences.
Target Audience

Frontline staff in any customer-facing role
Customer service operator in call center
Marketing or sales personnel interacting with clients
SMEs or startups managing customer relations
Entrepreneurs

Learning Outcomes

Understand the fundamentals of professional customer service applicable to any business setting.
Identify different customer types and adapt communication to meet their needs.
Apply verbal and non-verbal communication techniques.
Manage personal and customer emotions to reduce conflict and enhance engagement.
Handle complaints and resolve issues effectively using structured approaches.

Course Outlines:
Day 1 – Foundations of Customer Service & Communication
Module 1: Foundations of Customer Service Excellence

Importance of customer service in business success
Customer service as brand representation
Professional behaviour and service mindset

Module 2: Understanding Customers & Behaviour

Types of customers and behaviour patterns
Customer expectations and service needs
Adapting service approach to different customers

Module 3: Professional Communication Skills

Verbal communication techniques
Non-verbal communication and body language
Active listening and effective questioning

Module 4: Managing Service Interactions

Building rapport with customers
Handling enquiries and requests professionally
Managing difficult conversations calmly

Day 2 – Emotional Intelligence, Conflict & Resolution
Module 5: Emotional Intelligence in Customer Service

Understanding self-awareness and emotional triggers
Recognising customer emotions
Managing emotions under pressure

Module 6: Conflict Management & Difficult Customers

Common causes of customer conflict
Techniques to de-escalate tense situations
Responding professionally to challenging behaviour

Module 7: Complaint Handling & Problem Resolution

Structured problem-solving approaches
Managing complaints effectively
Follow-up, accountability, and service recovery
Common mistakes in complaint handling

Module 8: Service Consistency & Practical Application

Delivering consistent service standards
Case studies and real workplace scenarios
Role plays and guided practice
Key takeaways and action planning

Training Methodology
This programme uses an interactive and hands-on approach combining short lectures, group discussions, case studies, role plays, and practical exercises. Participants actively practise communication, emotional management, conflict handling, and problem resolution skills to build confidence and apply learning immediately in their work environment.
PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Basic Fire Fighting & ERP Training (with Fire Drill Exercise & Safety Awareness) (2 Days)
2026-11-04 - 2026-11-05
Objectives
The objectives of the “Basic Fire Fighting & ERP Training” program, which includes a Fire Drill Exercise and Safety Awareness, are to provide participants with essential knowledge and skills to respond effectively in the event of a fire emergency. The program aims to familiarize participants with basic fire-fighting techniques, Emergency Response Procedures (ERPs), and to instill a heightened safety awareness mindset. Additionally, the incorporation of a Fire Drill Exercise enhances practical application and ensures participants are well-prepared for real-life emergency scenarios.
Target Audience
This training is designed for individuals across various industries and workplaces, including office environments, manufacturing facilities, and public spaces. It caters to employees, supervisors, safety officers, and anyone interested in acquiring fundamental fire-fighting skills and understanding Emergency Response Procedures. The program is suitable for those looking to enhance their safety awareness and contribute to a secure work environment.
Learning Outcomes

Attainment of essential skills in basic fire-fighting techniques, encompassing the proper use of fire extinguishers and efficient evacuation procedures.
Development of a safety awareness mindset among participants.
The Fire Drill Exercise serves as a practical reinforcement, allowing participants to apply theoretical knowledge, enhancing their proficiency in real-life emergency scenarios.
Empowerment of participants to actively contribute to workplace safety by identifying potential hazards and adhering to established safety protocols.

Course Outlines: Day 1:
Module 1: Introduction to Fire Safety and Emergency Response

Understanding the Importance of Fire Safety
Overview of Emergency Response Procedures (ERPs)
Introduction to Safety Awareness Mindset

Module 2: Basic Fire-Fighting Techniques

Proper Use of Fire Extinguishers
Efficient Evacuation Procedures
Practical Application and Hands-on Training

Module 3: Emergency Response Procedures (ERPs)

In-Depth Exploration of Workplace-Specific ERPs
Coordinated Response in Fire Emergencies
Integration of ERPs into Daily Safety Practices

Module 4: Safety Awareness Mindset Development

Identifying Potential Hazards in the Workplace
Cultivating a Proactive Safety Awareness Mindset
Contribution to a Secure Work Environment

Day 2:
Module 5: Fire Drill Exercise

Simulated Emergency Scenario Participation
Practical Application of Fire-Fighting Techniques
Evaluation and Feedback for Continuous Improvement

Module 6: Practical Reinforcement of Knowledge

Application of Theoretical Knowledge in Real-Life Scenarios
Enhancing Proficiency in Emergency Response
Continuous Improvement Strategies

Module 7:Active Contribution to Workplace Safety

Empowerment to Identify and Address Potential Hazards
Adherence to Established Safety Protocols
Collective Responsibility for a Secure Work Environment

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Mastering Microsoft PowerPoint & Presentation Skills (1 Day)
2026-11-11
Objectives
This programme is designed for professionals who already use Microsoft PowerPoint and want to elevate both their slide design and presentation delivery skills. It focuses on transforming content-heavy slides into clear, visually compelling messages while strengthening presentation structure and audience engagement. Participants will learn how to design slides that support decision-making, influence stakeholders, and communicate ideas with impact. The programme also integrates practical presentation techniques to ensure slides and delivery work together effectively. By the end of the session, participants will be able to present with greater clarity, confidence, and professionalism.
Target Audience

Executives, managers, and team leaders
Sales, marketing, and business development professionals
Trainers, presenters, and subject matter experts
Professionals who frequently present data, proposals, or reports

Learning Outcomes

Design clear, professional, and visually consistent PowerPoint slides
Structure presentations for clarity, flow, and decision-making
Use advanced PowerPoint features to improve efficiency and design quality
Present ideas confidently and engage audiences effectively
Deliver presentations that influence, inform, and persuade

Course Outline Module 1: Structuring an Effective Presentation

Defining presentation objectives and key messages
Understanding audience needs and expectations
Building logical flow and structure for clarity

Module 2: Advanced PowerPoint Slide Design

Applying visual hierarchy and clean layouts
Effective use of fonts, colours, and spacing
Simplifying content and avoiding slide overload

Module 3: Professional Use of PowerPoint Tools

Using Slide Master for consistency
Working with shapes, icons, images, and alignment tools
Improving efficiency and slide quality

Module 4: Presenting Data and Key Messages Clearly

Choosing the right charts and visuals
Highlighting insights and key takeaways
Avoiding common data presentation mistake

Module 5: Presentation Skills for Confident Delivery

Voice control, posture, and body language
Engaging audiences and managing attention
Handling questions and interruptions professionally

PRICING:

RM 1,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Speak to Serve (Communication & Service) (2 Days)
2026-11-11 - 2026-11-12
Objectives
Speak to Serve is an engaging and practical programme designed to help frontliners communicate clearly and confidently with guests and colleagues. Participants will discover how to express professionalism through speech and body language, apply active listening, and handle guest interactions gracefully. In the hospitality industry, every word, gesture, and tone shapes the guest experience. This programme empowers frontliners to deliver service that reflects true hospitality excellence.
Target Audience

Front Office and Guest Service Staff
Restaurant Hosts
Food & Beverage Service Staff
All frontline employees in the hospitality industry who interact directly with guests

Learning Outcomes

Recognise the role of effective communication in delivering superior guest experiences
Demonstrate professional verbal and non-verbal communication skills in hospitality settings
Apply active listening and empathy to understand and respond to guest needs
Use polite, positive, and service-oriented language in all interactions
Handle guest concerns and complaints with empathy and confidence

Course Outlines:
Day 1
Module 1: The Power of First Impressions

First impressions are formed rapidly and often based on unconscious judgement
First impressions influence opportunities, career advancement, and leadership perception
First impressions shape brand perception, brand recall, and guest loyalty
Pointers for men and ladies to create a positive first impression
Activity: Ice breaker, lecture, discussion

Module 2: What is Courtesy?

Definition of courtesy
Components of courtesy – AHCPR (Attentive, Helpful, Courteous, Polite, Respectful)
Activity: Lecture and discussion

Module 3: Understanding the Customer

Definition of a customer
Anyone who walks through the door
Anyone affected by the service you provide
Types of customers
Customer wants and needs
Activity: Lecture and discussion

Module 4: Verbal and Non-Verbal Communication

Verbal communication – definition
Examples of verbal communication (conversation, email, telephone)
Elements of verbal communication (tone, pace, fluency)
Non-verbal communication – definition
Body language (posture, gestures, movement)
Eye contact
Tone of voice (pitch, inflection, volume)
Proxemics (use of space)
How verbal and non-verbal communication work together
Understanding message conflict and emotional cues
Activity: Lecture, demonstration, role play

Module 5: Key Courteous Behaviours for Customer Service

Presentable appearance
Appropriate and accurate speech and action
Tagging of message
Genuineness of speech and action
Volume and clarity of speech
Modulation of tone
Suitable gestures and correct posture
Effective smile and maintenance of eye contact

Active listening

Telephone Service:

○ Prompt answering
○ Appropriate speech
○ Active listening
Day 2
Module 6: Application of Key Courteous Behaviours

Greeting customers
Establishing eye contact and offering assistance
Making service offers that can be delivered
Handling protracted service and delays
Referring customers to another service point
Pointing out customer mistakes tactfully
Apologising for mistakes
Handling service breakdowns
Saying “No” professionally
Requesting identification
Terminating contact appropriately
Activity: Role plays

Module 7: Application of Courteous Behaviours (Telephone Handling)

Picking up the receiver
Holding the receiver correctly
Answering calls professionally
Transferring calls
Requesting callers to wait
Answering another person’s call
Handling interruptions
Closing the call
Activity: Discussion and role play

Module 8: Dealing with Difficult Customers

Understanding difficult customer behaviour
Remaining calm and composed
Managing situations within authority limits
Activity: Role play and discussion

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Event Management Excellence (2 days)
2026-11-11 - 2026-11-12
Objectives
Event management requires a combination of strong planning, coordination, communication, and problem-solving skills. This 2-day programme is designed to equip participants with the essential knowledge and practical tools to plan, organise, and execute successful events in the Malaysian context.
Participants will gain a structured understanding of the end-to-end event management process—from concept development and budgeting to logistics coordination, risk management, and post-event evaluation—ensuring events are delivered professionally, on time, and within budget.
Target Audience

Event Executives and Coordinators
Marketing and Corporate Communication Teams
Administrative and Operations Staff involved in events
HR and Training Teams organising internal events
Individuals new to or responsible for managing events

Learning Outcomes
By the end of this programme, participants will be able to:

Understand the full lifecycle of event management
Plan and organise events using structured frameworks
Manage vendors, logistics, and event operations effectively
Apply budgeting, scheduling, and risk management techniques
Coordinate event teams and stakeholders professionally
Evaluate event outcomes and improve future event delivery

Course Outlines: Day 1 : Event Planning & Preparation
Module 1: Introduction to Event Management

Types of events (corporate, training, conferences, social events)
Roles and responsibilities of an event manager
Key success factors in event management

Module 2: Event Concept & Objective Setting

Defining event purpose and objectives
Understanding client or stakeholder requirements
Developing event concepts aligned with objectives

Module 3: Event Planning & Scheduling

Creating event timelines and work plans
Task allocation and coordination
Managing deadlines and dependencies

Module 4: Budgeting & Cost Control

Preparing event budgets
Cost estimation and financial planning
Managing expenses and controlling costs

Day 2 – Event Execution, Risk & Evaluation
Module 5: Vendor, Venue & Logistics Management

Selecting and managing vendors and suppliers
Venue coordination and site inspection
Managing equipment, F&B, and technical requirements

Module 6: Event Operations & On-Site Management

Pre-event preparation and rehearsal
Registration and guest management
Managing on-site operations and team coordination
Handling last-minute changes

Module 7: Risk Management & Crisis Handling

Identifying potential event risks
Safety, compliance, and contingency planning
Managing unexpected issues and emergencies
Communication during crisis situations

Module 8: Post-Event Evaluation & Continuous Improvement

Measuring event success against objectives
Collecting feedback from participants and stakeholders
Post-event reporting and documentation
Lessons learned and improvement planning

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Corporate Presence: Grooming, Confidence & Impact (2Days)
2026-11-18
Objectives
In today’s professional environment, corporate presence goes beyond appearance—it reflects confidence, credibility, communication, and professional conduct. This 2-day programme is designed to help participants develop a strong and authentic corporate presence through appropriate grooming, confident behaviour, and impactful interpersonal skills suited to the Malaysian workplace culture.
Participants will learn how personal image, attitude, body language, and communication influence perceptions, relationships, and career growth. The programme focuses on practical application to help professionals present themselves with confidence, professionalism, and positive impact in daily work interactions
Target Audience

Executives and Professionals
Frontline and Customer-Facing Staff
Supervisors and Team Leaders
Administrative and Support Staff
Employees representing the organisation internally and externally

Learning Outcomes
By the end of this programme, participants will be able to:

Understand the importance of corporate presence in professional success
Present a professional image aligned with organisational standards
Demonstrate confident posture, body language, and communication
Build self-confidence and personal credibility at work
Communicate with clarity, professionalism, and impact
Strengthen workplace relationships through positive professional behaviour

Course Outlines:
Day 1 – Professional Image & Confidence Foundations
Module 1: Understanding Corporate Presence

What is corporate presence and why it matters
First impressions and professional credibility
Corporate presence in the Malaysian workplace context

Module 2: Professional Grooming & Appearance

Workplace grooming standards and expectations
Dressing appropriately for different roles and occasions
Personal hygiene, posture, and professional etiquette
Aligning personal image with organisational values

Module 3: Body Language & Non-Verbal Impact

Understanding body language and its influence
Confident posture, eye contact, and facial expressions
Managing nervous habits and negative signals

Module 4: Building Personal Confidence at Work

Understanding confidence vs arrogance
Overcoming self-doubt and limiting beliefs
Developing self-assurance in professional settings

Day 2 – Communication, Impact & Professional Behaviour
Module 5: Professional Communication & Presence

Speaking with clarity, confidence, and professionalism
Tone of voice and verbal impact
Communicating assertively and respectfully

Module 6: Workplace Etiquette & Professional Conduct

Professional behaviour in meetings and discussions
Respectful interaction with colleagues and stakeholders
Managing emotions and maintaining composure

Module 7: Influencing Others Through Presence

Building credibility and trust
Creating positive impact without authority
Managing perceptions in challenging situations

Module 8: Sustaining Corporate Presence & Personal Action Plan

Maintaining consistency in image and behaviour
Aligning presence with career goals
Developing a personal corporate presence action plan
Programme recap and key takeaways

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Managing Expectation & Stress Management (2 Days)
2026-11-18 - 2026-11-19
Objectives
The “Managing Expectations & Stress Management” course is designed to equip participants with the skills to effectively manage expectations and navigate stress in both professional and personal contexts. The primary objectives include providing insights into expectation management strategies, offering practical stress management techniques, and fostering resilience in challenging situations.
Target Audience
This course is tailored for executives, senior managers, and individuals in leadership roles who aim to enhance their ability to manage expectations and stress effectively. It is suitable for anyone seeking practical tools and strategies to navigate high-pressure situations, improve performance, and foster a positive work-life balance.
Learning Outcomes

Communicate expectations clearly to minimize conflicts.
Learn practical and effective stress management techniques.
Foster resilience in facing challenging situations.
Develop skills to navigate challenging situations with composure.
Gain a deep understanding of effective management contributing to overall well-being.

Course Outlines:
Day 1:
Module 1: Introduction to Expectation Management

Overview of the course objectives.
Importance of effective expectation management in professional and personal contexts.

Module 2: Strategies for Clear Communication of Expectations

Techniques for communicating expectations clearly.
Minimizing conflicts through effective communication.

Module 3: Practical Stress Management Techniques

Introduction to stress management principles.
Learning and applying practical techniques for stress reduction.

Module 4: Building Resilience

Understanding resilience in the face of challenges.
Strategies for fostering resilience in both professional and personal aspects.

Day 2:
Module 5: Navigating Challenging Situations with Composure

Developing skills to navigate high-pressure situations.
Maintaining composure and effectiveness in challenging environments.

Module 6: Work-Life Balance

Importance of work-life balance.
Strategies for achieving and maintaining a positive work-life balance.

Module 7: Overall Well-being and Professional Success

Connecting effective expectation management and stress reduction to overall well-being.
Building skills for professional success through effective stress and expectation management.

Module 8: Group Activities and Discussions

Engaging in group activities to reinforce learning.
Discussions on challenges and solutions in managing expectations and stress.

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Managing Effective Teams: Building Collaboration, Trust, and Accountability at Work (2 Days)
2026-11-18 - 2026-11-19
Objectives
This 2-day in-person training equips managers and team leaders with the core competencies to lead high-performing teams in today’s dynamic workplace. Focused on Malaysian organisational realities, the course addresses communication gaps, role clarity, conflict resolution, motivation strategies, and alignment to shared goals. Participants will gain practical frameworks to improve team effectiveness, foster trust, and manage team dynamics with confidence
Target Audience

Team leaders, supervisors, middle managers, and functional heads responsible for managing team performance, cohesion, and workplace collaboration.

Learning Outcomes
By the end of this programme, participants will be able to:

Identify the key elements of effective teams and assess current team dynamics
Apply communication strategies that improve trust, alignment, and performance
Manage team conflict and resolve misunderstandings constructively
Use motivation and delegation techniques to drive accountability and ownership
Implement team action plans to enhance collaboration and team culture

Course Outlines
Day 1: Building Strong Team Foundations & Trust
Module 1: Foundations of High-Performance Teams

Define team effectiveness using models (e.g., Tuckman, Lencioni)
Diagnose strengths and weaknesses in current teams
Stages of team development
Characteristics of dysfunctional teams

Module 2: Communication and Role Clarity

Improve team communication through clarity and feedback
Align roles, goals, and expectations
Communication styles
Role alignment tools

Module 3: Building Trust and Psychological Safety

Recognise barriers to trust in teams
Apply behaviours that foster open, supportive environments
Trust behaviour
Safe-to-speak cultures

Day 2: Managing Conflict, Accountability & Team Culture
Module 4: Conflict Management and Constructive Tension

Identify common sources of team conflict
Use structured conversations to resolve tension
Types of conflict (task vs relationship)
Conflict resolution tools

Module 5: Motivation and Accountability

Use intrinsic and extrinsic motivation techniques
Reinforce team accountability without micromanaging
Motivation styles
Performance feedback loops

Module 6: Leading Team Culture and Next Steps

Embed positive norms and rituals into team life
Develop a team improvement action plan
Culture shaping tools
Continuous improvement practices

Training Methodology
This programme is delivered through case studies and real-life workplace scenarios supported by group discussions and interactive mapping exercises. Participants engage in role plays and communication simulations to practise team leadership skills in realistic situations. Self and team diagnostic tools are used to increase awareness of team dynamics. Learning is reinforced through action planning and peer coaching to ensure practical application at the workplace.
PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Critical Thinking & Creativity in Problem Solving (2Days)
2026-11-25 - 2026-11-26
Objectives
The “Critical Thinking & Creativity in Problem Solving” course aims to develop participants’ critical thinking and creativity skills for effective problem-solving and decision-making. The primary objectives include fostering a deep understanding of critical thinking principles, promoting creativity in decision-making processes, and equipping participants with practical problem-solving strategies.
Target Audience
This course is designed for professionals across various industries, including managers, executives, and decision-makers seeking to enhance their problem-solving and decision-making capabilities. It is suitable for individuals looking to cultivate critical thinking skills and inject creativity into their decision-making processes for improved outcomes.
Learning Outcomes
By the end of this programme, participants will be able to:

Develop proficiency in applying critical thinking methodologies for systematic problem analysis.
Cultivate creative approaches to decision-making, generating innovative solutions.
Navigate ambiguity with confidence and make informed decisions.
Contribute to the development of a dynamic problem-solving culture within organizations.

Course Outlines:
Day 1:
Module 1: Introduction to Critical Thinking

Overview of critical thinking principles
Importance in problem-solving and decision-making

Module 2: Creative Decision-Making

Understanding the role of creativity in decision-making
Techniques for fostering creativity in problem-solving

Module 3: Systematic Problem Analysis

Critical thinking methodologies for analyzing complex problems
Practical applications in real-world scenarios

Module 4: Navigating Ambiguity

Building confidence in dealing with ambiguous situations
Making informed decisions amid uncertainty

Day 2:
Module 5: Cultivating a Dynamic Problem-Solving Culture

Strategies for fostering a problem-solving culture in organizations
Implementing and sustaining positive changes in decision-making processes

Module 6: Effective Communication in Decision-Making

Importance of communication in conveying decisions
Techniques for communicating complex decisions to diverse stakeholders

Module 7: Collaborative Problem-Solving

Enhancing teamwork and collaboration in problem-solving
Leveraging diverse perspectives for more robust solutions

Module 8: Decision Implementation and Evaluation

Strategies for implementing decisions effectively
Methods for evaluating the outcomes of decisions

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.
