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DTSTART:20250101T000000
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20260721
DTEND;VALUE=DATE:20260723
DTSTAMP:20260421T235945
CREATED:20260113T031627Z
LAST-MODIFIED:20260113T031733Z
UID:50702-1784592000-1784764799@uoa-academy.com
SUMMARY:Conflict Resolution: Getting Along in the Workplace
DESCRIPTION:Objectives  \nConflict is a natural part of any workplace\, but when not effectively managed\, it can hinder productivity\, damage relationships\, and impact overall team morale. This two-day training course focuses on equipping participants with essential conflict resolution skills to promote a harmonious work environment. Participants will learn strategies and techniques to identify\, address\, and resolve conflicts\, fostering open communication\, collaboration\, and a positive workplace culture.  \nTarget Audience  \nAll levels of staff including senior and mid-managers\, supervisors\, executives\, frontline staff and those who seek to improve their professional skills in business communication.  \nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Understand the nature and causes of workplace conflicts. \n Identify different conflict resolution styles and their implications. \n Apply effective communication techniques to prevent and manage conflicts. \nUtilize active listening skills to understand and address underlying concerns. \n\nCourse Outlines: Day 1:  \nModule 1:Introduction to Workplace Conflict  \n\n Understanding the nature and impact of workplace conflicts \nCommon causes and signs of conflicts \n The importance of addressing conflicts proactively \n\nModule 2: Conflict Resolution Styles  \n\n Exploring different conflict resolution styles \n Recognizing the strengths and limitations of each style\nIdentifying personal conflict resolution tendencies \n\nModule 3: Effective Communication in Conflict Resolution  \n\n Importance of clear and assertive communication \n Nonverbal communication and its impact on conflict resolution \nActive listening techniques to promote understanding \n\nModule 4: Problem-Solving Approaches  \n\n Applying problem-solving techniques to conflicts \n Identifying underlying interests and needs \n Generating creative options for resolution \n\nDay 2:  \nModule 5: Emotional Intelligence in Conflict Resolution  \n\n Understanding emotions and their role in conflicts \n Managing personal emotions during conflicts \n Empathy and building rapport to diffuse tension \n\nModule 6: Collaboration and Negotiation  \n\n Collaborative approaches to conflict resolution \n Building consensus and reaching win-win outcomes \n Negotiation techniques for mutually beneficial resolutions \n\nModule 7: Preventing and Resolving Workplace Conflicts  \n\n Strategies for preventing conflicts in the workplace \n Early intervention and conflict management techniques \nMediation and facilitation skills \n\nModule 8: Developing a Conflict Resolution Action Plan  \n\n Identifying personal areas for growth in conflict resolution \nCreating an action plan for implementing conflict resolution strategies \nApplying conflict resolution skills in real-life scenarios \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/conflict-resolution-getting-along-in-the-workplace-4/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20260721
DTEND;VALUE=DATE:20260723
DTSTAMP:20260421T235945
CREATED:20260113T032402Z
LAST-MODIFIED:20260113T032402Z
UID:50706-1784592000-1784764799@uoa-academy.com
SUMMARY:Effective Communication: Leveraging NLP Techniques (2 Days)
DESCRIPTION:Objectives  \nEffective communication is essential for fostering collaboration and achieving success within teams\, especially in environments where individuals bring diverse personalities and communication preferences. This programme explores how understanding personalities through the NLP Representation System can significantly enhance communication effectiveness.  \nParticipants will learn how thoughts\, language\, and behaviour are connected\, and how to adapt communication styles to suit different representation systems. Through interactive exercises\, discussions\, and real-life scenarios\, the programme equips participants with practical tools to reduce misunderstandings\, strengthen relationships\, and communicate with greater clarity and impact in the workplace.  \nTarget Audience  \n\n Team Leaders and Supervisors \n Managers and Department Heads \n HR Professionals \n Team Members working in diverse teams \n Professionals seeking to improve interpersonal and workplace communication \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Identify personality types using NLP Representation Systems \n Adapt communication strategies based on different NLP preferences \nApply verbal and non-verbal communication techniques effectively \nDemonstrate active and empathetic listening skills \n Communicate clearly and confidently in challenging or emotionally charged situations \n\nCourse Outlines:  \nDay 1 – NLP Foundations & Understanding Communication Preferences  \nModule 1: Introduction & Fundamentals of Effective Communication  \n\n Welcome\, self-introduction\, and ice breaker \n Setting intentions and programme objectives \n Fundamentals of effective communication \n Common communication challenges in teams \n\nModule 2: Introduction to NLP  \n\n Understanding Neuro-Linguistic Programming (NLP) principles \n Connection between thoughts\, language\, and behaviour \n Identifying common communication barriers \n\nModule 3: Understanding Personality & Communication Styles  \n\n How personality influences communication styles and preferences\n Introduction to Representation Systems \n Representation Systems assessment \n Identifying one’s primary representation system and its impact on interactions \n\nModule 4: Understanding Your Communication Preference  \n\n Overview of NLP Representation Systems (Visual\, Auditory\, Kinesthetic) \nIdentifying your dominant representation system \n How different systems influence communication styles and preferences \nSharing and reflection \n\nModule 5: Clear & Concise Communication  \n\n Structuring messages using the “Triage Model” (Must-say\, Nice-to-say\, Don’t-say) \nPrioritising key messages for different stakeholders \n Using simple language and visual aids to improve understanding \nCommunicating effectively with diverse audiences \n\nDay 2 – Listening\, Rapport & Practical Application  \nModule 6: Active Listening Skills  \n\n Understanding active and empathetic listening \n Demonstrating active listening techniques \n Identifying barriers to effective listening \n Role-play practice with feedback \n\nModule 7: Clarity in Conversations  \n\n Spotting vague or distorted statements in conversations \nAsking precise and clarifying questions \n Using the Questioning Model \n Staying calm and professional in emotionally charged situations \n\nModule 8: Building Rapport Using NLP  \n\n Importance of rapport in communication \n NLP techniques: mirroring\, matching\, and pacing \n Verbal and non-verbal rapport building \n\nModule 9: Constructive Feedback & Growth Conversations  \n\n Giving and receiving feedback constructively \n Using specific and actionable language \n Encouraging growth and development through supportive feedback \n\nModule 10: Scenario Sharing & Solution Building  \n\n Sharing real-life workplace communication challenges \nGroup discussion on root causes and emotional triggers \nApplying NLP and feedback techniques to propose solutions \nPresentation of alternative phrases\, behaviours\, and approaches \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/effective-communication-nlp-training-for-teams/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260721
DTEND;VALUE=DATE:20260723
DTSTAMP:20260421T235945
CREATED:20260113T033228Z
LAST-MODIFIED:20260113T033228Z
UID:50708-1784592000-1784764799@uoa-academy.com
SUMMARY:Effective Coaching & Mentoring for Leaders  (2 days)
DESCRIPTION:Objectives  \nThe key objectives of the Effective Coaching & Mentoring for Leaders course are to equip leaders with the skills and strategies necessary to foster a culture of continuous learning\, development\, and growth within their teams. The course aims to empower leaders to effectively coach and mentor their team members\, facilitating professional advancement\, enhancing performance\, and fostering a collaborative and supportive work environment.  \nTarget Audience  \nThis course is specifically designed for leaders\, middle management\, senior managers\, and those in leadership positions who are responsible for guiding and developing their teams. It is suitable for leaders seeking to enhance their coaching and mentoring capabilities to drive individual and collective success within the organization.  \nLearning Outcomes  \n\n Enhance communication skills to build trust and rapport with team members. \nDevelop the capability to set SMART goals and objectives\, strategically enhancing team performance through targeted coaching and mentoring. \n Cultivate a culture of inclusivity and diversity within coaching and mentoring relationships\, navigating cultural differences adeptly in the context of leadership development. \n\nCourse Outlines:  \nDay 1:  \nModule 1: Foundations of Coaching and Mentoring  \n\n Understanding the principles of coaching and mentoring in leadership \nEstablishing a culture of continuous learning\, development\, and growth within teams \n\nModule 2: Communication Excellence  \n\n Enhancing communication skills for building trust and fostering rapport with team members \n Active listening techniques for effective individual engagement \n\nModule 3: Strategic Goal Setting and Performance Enhancement  \n\n Developing the capability to set SMART goals and objectives \n Strategically enhancing team performance through targeted coaching and mentoring interventions \n\nModule 4: Expertise in Feedback and Constructive Criticism  \n\n Mastering the delivery of constructive feedback to inspire continuous improvement \nPractical techniques for providing feedback within a professional context \n\nDay 2:  \nModule 5: Skill Development Through Strategic Coaching  \n\n Identifying and addressing individual and team skill gaps \n Tailored coaching sessions for systematic skill development \n\nModule 6: Mentoring for Career Advancement Excellence  \n\n Recognizing the pivotal role of mentoring in fostering career growth and success \nEstablishing mentoring relationships conducive to sustained professional development \n\nModule 7: Cultivating Inclusivity and Diversity  \n\n Fostering a culture of inclusivity and diversity within coaching and mentoring relationships \n Navigating cultural differences adeptly in the context of leadership development \n\nModule 8: Measuring Impact and Continuous Improvement  \n\n Implementing methods to measure the impact of coaching and mentoring interventions \n Strategies for continuous improvement in coaching and mentoring practices \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/effective-coaching-mentoring-for-leaders-2/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
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