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BEGIN:VEVENT
DTSTART;VALUE=DATE:20261007
DTEND;VALUE=DATE:20261009
DTSTAMP:20260423T062029
CREATED:20260114T015644Z
LAST-MODIFIED:20260114T015644Z
UID:50759-1791331200-1791503999@uoa-academy.com
SUMMARY:Frontline Excellence: Delivering Service with Confidence & Impact (2 Days)
DESCRIPTION:Objectives  \nIn today’s competitive service environment\, frontline professionals play a critical role in shaping customer perception and organisational reputation. This programme provides a structured framework for understanding the dynamics of modern customer interactions and the expectations placed on frontline roles. It addresses the realities of high-volume\, high-pressure service settings while reinforcing the importance of professionalism and consistency. Through practical scenarios and guided learning\, participants explore how everyday interactions influence customer confidence and brand credibility. The programme serves as a platform to strengthen frontline capability and support sustainable service excellence across the organisation.  \nTarget Audience  \n\n Frontline Staff \n Customer Service Representatives \n Hospitality & Service Teams \n Call Centre & Contact Centre Agents \n Sales Assistants & Customer-Facing Roles \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Build confidence in handling customer interactions professionally \n Understand the shift from transactional service to experiential service \nLearn to anticipate customer needs and manage emotions effectively \nApply structured recovery techniques to turn service failures into loyalty \nDeliver consistent service excellence aligned with organisational values \n\nCourse Outlines  \nDay 1: BUILDING CONFIDENCE & SERVICE FOUNDATION  \nModule 1: The Role of Frontliners as Brand Ambassadors  \n\n Understanding how frontline behaviour shapes brand perception \nMoving from “task-based service” to “experience ownership” \nThe frontline impact on loyalty\, reputation\, and trust \n\nModule 2: Confidence in Customer Interaction  \n\n Building self-confidence in face-to-face and verbal interactions \nManaging first impressions and professional presence \nStaying composed under pressure \n\nModule 3: Understanding Customer Behaviour & Emotions  \n\n Why customers react the way they do \n Identifying emotional triggers in service situations \n Adapting responses based on customer mood and expectations \n\nModule 4: Communication Skills for Service Excellence  \n\n Active listening and questioning techniques \n Managing tone\, body language\, and clarity \n Handling misunderstandings without escalating conflict \n\nDay 2: HANDLING CHALLENGES & CREATING IMPACT  \nModule 5: Managing Difficult Customers with Professionalism  \n\n Staying calm when customers are upset or demanding \n De-escalation techniques for tense situations \n Setting boundaries while remaining service-oriented \n\nModule 6: Anticipation & Proactive Service Behaviours  \n\n Spotting early signs of dissatisfaction \n Anticipating needs before customers ask \n Reducing complaints through proactive actions \n\nModule 7: Service Recovery & Problem Resolution  \n\n Handling complaints systematically \n Taking ownership of service breakdowns \n Restoring customer confidence after service failure \n\nModule 8: Consistency\, Impact & Personal Action Plan  \n\n Delivering consistent service standards daily \n Aligning service behaviour with organisational values \n Creating a personal frontline excellence action plan \n\nTraining Methodology  \nThis programme uses an interactive and experiential learning approach\, combining facilitated discussions\, role-plays\, and real-life frontline scenarios. Participants practise practical communication\, service handling\, and recovery techniques through hands-on activities\, group exercises\, and guided reflection. The focus is on real workplace application\, enabling participants to build confidence\, manage challenging customer situations\, and deliver consistent service excellence with immediate impact.  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/frontline-excellence-service-with-confidence/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261007
DTEND;VALUE=DATE:20261009
DTSTAMP:20260423T062029
CREATED:20260114T020224Z
LAST-MODIFIED:20260114T020224Z
UID:50761-1791331200-1791503999@uoa-academy.com
SUMMARY:Hazard Identification\, Risk Assessment and Risk Control (HIRARC) (2 Days)
DESCRIPTION:Objectives  \nThe Hazard Identification\, Risk Assessment\, and Risk Control (HIRARC) Training Course is designed to equip participants with the essential knowledge and skills to systematically identify\, assess\, and control hazards in the workplace. The course is designed to instill a comprehensive understanding of HIRARC principles\, fostering a proactive safety culture within organizations.  \nTarget Audience  \nThis training course is tailored for individuals across various industries\, including but not limited to safety officers\, supervisors\, managers\, and middle management that are involved in health and safety responsibilities. It caters to professionals seeking to enhance their proficiency in hazard identification\, risk assessment\, and risk control\, ultimately contributing to a safer working environment.  \nLearning Outcomes  \n\n Thorough understanding of HIRARC methodology. \n Proficiency in identifying workplace hazards and conducting risk assessments. \nImplementation of practical risk control measures. \n Development of clear safety communication skills. \n Active contribution to robust safety management systems. \n Empowerment to minimize risks and foster a safer work environment. \n\nCourse Outlines:  \nDay 1:  \nModule 1: Introduction to HIRARC Principles  \n\n Overview and importance of Hazard Identification\, Risk Assessment\, and Risk Control. \n Principles of fostering a proactive safety culture. \n\nModule 2: HIRARC Methodology  \n\n In-depth exploration and practical application exercises. \n Case studies illustrating successful HIRARC implementation. \n\nModule 3: Target Audience and Industry Application  \n\n Identification of target audience and customization for diverse industries. \nPractical scenarios and discussions for industry-specific application. \n\nModule 4: Proficiency in Hazard Identification and Risk Assessment  \nTechniques for identifying workplace hazards.  \n\n Step-by-step guide to conducting effective risk assessments. \n\nDay 2:  \nModule 5: Practical Risk Control Measures  \n\n Implementation strategies and real-world simulations. \n Showcasing successful risk control practices through case studies. \n\nModule 6: Safety Communication Skills  \n\n Importance of clear safety communication. \n Developing effective communication strategies. \n\nModule 7: Contribution to Safety Management Systems  \n\n Active contribution to robust safety management systems. \n Integration of HIRARC principles into organizational safety frameworks. \n\nModule 8: Empowerment for a Safer Work Environment  \n\n Strategies for minimizing risks in the workplace. \n Fostering a culture of safety empowerment. \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/hirarc-hazard-identification-risk-control-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261014
DTEND;VALUE=DATE:20261016
DTSTAMP:20260423T062029
CREATED:20260114T020615Z
LAST-MODIFIED:20260114T020615Z
UID:50763-1791936000-1792108799@uoa-academy.com
SUMMARY:Hazard Analysis and Critical Control Point (HACCP) + Food Safety Management System (2 days)
DESCRIPTION:Objectives  \nThe Hazard Analysis and Critical Control Point (HACCP) course is designed to educate participants on systematic approaches to identify\, assess\, and control potential hazards in food production processes. The primary objective is to equip participants with the knowledge and skills needed to implement and manage an effective HACCP system\, ensuring food safety\, compliance with regulations\, and the prevention of foodborne illnesses.  \nTarget Audience  \nThis course is specifically designed for professionals within executives\, middle management\, senior managers\, and employees in the hospitality sector relevant to this course. It is well-suited for individuals aiming to deepen their comprehension of HACCP principles. Additionally\, it is tailored for those actively engaged in the development\, implementation\, and upkeep of food safety management systems.  \nLearning Outcomes  \n\n Develop proficiency in identifying potential hazards in food production processes. \nAcquire skills in implementing effective control measures to mitigate identified risks. \nEmpower participants to contribute significantly to creating and maintaining a safe and compliant food handling environment within their professional capacities. \n\nCourse Outlines:  \nDay 1:  \nModule 1: Introduction to HACCP Principles  \n\n Examine systematic methodologies for identifying\, assessing\, and controlling potential hazards in food production processes. \n Emphasize the critical role of HACCP in ensuring food safety\, regulatory compliance\, and the prevention of foodborne illnesses. \n\nModule 2: Fundamentals of Hazard Identification  \n\n Cultivate proficiency in recognizing potential hazards at various stages of food production. \n Employ case studies and practical exercises to enhance skills in hazard identification. \n\nModule 3: Implementation of Control Measures  \n\n Develop skills in implementing effective control measures to mitigate identified risks. \nExplore best practices and real-world examples illustrating successful control measures application. \n\nDay 2:  \nModule 4: Establishment of an Effective HACCP System  \n\n Delve into the components and requirements of an effective HACCP system. \nProvide practical guidance on the development\, implementation\, and maintenance of robust food safety management systems. \n\nModule 5: Regulatory Compliance and Food Safety  \n\n Understanding the regulatory landscape and compliance requirements related to HACCP. \n Strategies for ensuring alignment with food safety regulations and industry standards. \n\nModule 6: Prevention of Foodborne Illnesses  \n\n Utilize case studies and scenarios focused on preventing foodborne illnesses through HACCP implementation. \n Analyze real-world examples to underscore the pivotal role of HACCP in food safety. \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/haccp-food-safety-management-system-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261014
DTEND;VALUE=DATE:20261016
DTSTAMP:20260423T062029
CREATED:20260114T021007Z
LAST-MODIFIED:20260114T021007Z
UID:50765-1791936000-1792108799@uoa-academy.com
SUMMARY:LEVEL 3: Microsoft Excel (Advanced)  (2 Days)
DESCRIPTION:Objectives  \nThe “LEVEL 3: Microsoft Excel (Advanced)” course aims to deepen participants’ proficiency in utilizing Microsoft Excel for advanced data analysis\, automation\, and visualization. The primary objectives include mastering advanced functions\, exploring complex data manipulation techniques\, and automating tasks through macros and VBA. The course is designed to empower participants with advanced Excel skills\, enabling them to efficiently tackle complex data challenges in professional settings.  \nTarget Audience  \nThis course is designed for individuals with an intermediate understanding of Microsoft Excel looking to advance their skills. It is suitable for any senior managers\, executives and middle management that seek to enhance their ability to analyze and manipulate data using advanced Excel features. The content caters to those in various industries where data-driven decision-making is crucial.  \nLearning Outcomes  \n\n Mastery of complex functions\, enhancing participants’ Excel proficiency. \nAcquire advanced techniques for manipulating and analyzing data effectively. \nSkills to create dynamic visualizations for clearer data representation. \nEfficiently streamline repetitive tasks for increased productivity. \n Contribute to increased efficiency and effectiveness in professional roles. \nEmpowered to handle complex data scenarios with confidence and precision. \n\nCourse Outline Day 1:  \nModule 1: Advanced Functions Mastery  \n\n Overview of advanced Excel functions \n Practical exercises for mastery \n Application in data analysis scenarios \n\nModule 2: Complex Data Manipulation Techniques  \n\n Strategies for handling intricate datasets \n Techniques for efficient data manipulation \n Real-world applications and case studies \n\nModule 3: Automation through Macros  \n\n Introduction to macros and automation \n Creating and using macros in Excel \n Automation for repetitive tasks \n\nModule 4: Visualizing Data Dynamically  \n\n Importance of dynamic visualizations \n Creating charts and graphs dynamically \n Enhancing data representation in reports \n\nModule 5: Efficient Task Streamlining  \n\n Identifying and streamlining repetitive tasks \n Using Excel features for task efficiency \n Best practices for task management \n\nDay 2: Module 6: Advanced Data Analysis Techniques  \n\n Exploring advanced data analysis methods \n Practical applications in business scenarios \n Interpreting and presenting analysis results \n\nModule 7: Data-driven Decision-Making  \n\n Leveraging data for decision-making \n Case studies on data-driven decisions \n Integrating Excel analysis into decision processes \n\nModule 8: Excel Efficiency in Professional Settings  \n\n Applying advanced Excel skills in the workplace \n Enhancing professional efficiency \n Real-world examples and success stories \n\nModule 9: Handling Complex Data Scenarios with Confidence ● Practical exercises on complex data scenarios  \n\n Building confidence in data handling \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/level-3-microsoft-excel-advanced-course-2/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261014
DTEND;VALUE=DATE:20261016
DTSTAMP:20260423T062029
CREATED:20260114T021654Z
LAST-MODIFIED:20260114T021654Z
UID:50767-1791936000-1792108799@uoa-academy.com
SUMMARY:Corporate Branding\, Events & Crisis Readiness (2 Days)
DESCRIPTION:Objectives  \nIn today’s highly connected and fast-moving business environment\, organisations must consistently manage their brand image\, deliver impactful corporate events\, and respond effectively to crises. This programme equips participants with practical knowledge and tools to strengthen corporate branding\, execute professional events\, and prepare for crisis situations that may impact organisational reputation.  \nParticipants will gain an integrated understanding of brand positioning\, event execution\, and crisis readiness to ensure organisational credibility\, consistency\, and resilience.  \nTarget Audience  \n\n Corporate Communications and PR professionals \n Marketing and Branding teams \n HR\, Administration\, and Event Management personnel \n Managers and leaders involved in brand representation and decision-making \n\nLearning Outcomes  \n\n Understand the fundamentals of corporate branding and reputation management \nPlan and manage corporate events that align with brand identity and objectives \nIdentify potential risks and crisis scenarios affecting organisational image \nApply structured approaches to crisis communication and response \nStrengthen organisational readiness to protect brand credibility \n\nDay 1  \nModule 1: Fundamentals of Corporate Branding  \n\n Understanding corporate brand identity and values \n Brand positioning and consistency across touchpoints \nManaging reputation in the digital and media landscape \n\nModule 2: Brand Communication & Stakeholder Engagement  \n\n Internal and external brand communication strategies \nAligning messaging with organisational values \n Engaging stakeholders to strengthen brand trust \n\nModule 3: Corporate Event Strategy & Planning  \n\n Purpose and objectives of corporate events \n Event planning frameworks and key success factors \nAligning events with corporate branding goals \n\nModule 4: Executing Professional Corporate Events  \n\n Managing logistics\, vendors\, and stakeholders \n Event protocol\, etiquette\, and brand representation \n Measuring event impact and post-event evaluation \n\nDay 2  \nModule 5: Understanding Crisis & Reputational Risks  \n\n Types of corporate crises and reputational threats \n Identifying early warning signs and risk factors \n The impact of crises on brand perception \n\nModule 6: Crisis Communication & Response  \n\n Principles of effective crisis communication \n Managing media\, public statements\, and stakeholders \nDo’s and don’ts during crisis situations \n\nModule 7: Crisis Preparedness & Simulation  \n\n Developing a crisis readiness and response plan \n Roles\, responsibilities\, and decision-making during crises \nScenario-based crisis simulation exercise \n\nModule 8: Strengthening Organisational Readiness  \n\n Integrating branding\, events\, and crisis management \nBuilding organisational resilience and accountability \nDeveloping an action plan for continuous readiness \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/corporate-branding-events-crisis-readiness/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261021
DTEND;VALUE=DATE:20261023
DTSTAMP:20260423T062029
CREATED:20260114T022737Z
LAST-MODIFIED:20260114T022737Z
UID:50769-1792540800-1792713599@uoa-academy.com
SUMMARY:AI-Powered Digital Transformation: Strategy\, Marketing\, and Content Mastery (2 Days)
DESCRIPTION:Objectives  \nThis intensive 2-day programme equips executives\, managers\, and professionals with practical knowledge to leverage Artificial Intelligence for business strategy\, marketing\, content creation\, and productivity improvement. The programme focuses on real business applications of AI tools such as ChatGPT\, Gemini\, and Deepseek within organisational contexts. Emphasis is placed on hands-on practice\, real use cases\, and immediate workplace application to support digital transformation and measurable performance improvement.  \nTarget Audience  \n\n Executives and Business Owners \n Managers and Team Leaders \n Marketing\, Sales\, and E-commerce Professionals \n Professionals involved in digital strategy\, content creation\, and process optimisation \n\nLearning Outcomes  \n\n Develop a practical AI strategy aligned with business objectives \n Identify high-impact AI use cases across business functions \n Use generative AI tools for content creation and data analysis \n Apply AI to digital marketing and social media strategy \n Design effective prompts and workflows for consistent AI results \n\nCourse Outlines:  \nDay 1 – AI Strategy & Digital Marketing Foundations  \nModule 1: AI Landscape & Business Transformation  \n\n Overview of current AI trends and adoption principles \nUnderstanding AI’s role in digital transformation \n Opportunities and limitations of AI in organisations \n Malaysia business context and adoption considerations \n\nModule 2: Strategic AI Integration for Business Operations  \n\n Identifying AI opportunities in business processes \n AI use cases in HR\, supply chain\, and customer service \nAligning AI initiatives with business goals \n Establishing KPIs and success measures for AI adoption \n\nModule 3: AI-Driven Digital Marketing Strategy  \n\n Using AI to analyse customer segments and behaviour \nAI-assisted campaign planning and targeting \n Competitive and market analysis using AI \n Improving marketing decision-making with AI insights \n\nModule 4: AI for Social Media & Campaign Execution  \n\n Creating AI-assisted social media strategies \n Content planning and calendar generation \n AI support for ad copy\, captions\, and visuals \n Measuring campaign effectiveness using AI insights \n\nDay 2 – Generative AI Tools & Content Mastery  \nModule 5: Generative AI Platforms & Capabilities  \n\n Overview of ChatGPT\, Gemini\, and Deepseek \n Strengths and limitations of different AI tools \n Selecting the right AI tool for different tasks \n Responsible and ethical AI usage \n\nModule 6: Prompt Engineering for Reliable Results  \n\n Structuring effective prompts \n Controlling tone\, format\, and output quality \n Advanced prompting techniques \n Avoiding common AI output errors \n\nModule 7: AI-Powered Content Creation & Productivity  \n\n AI for blogs\, emails\, scripts\, and marketing content \n Refining content for platforms and SEO \n Using AI for internal documents and communications \nImproving productivity through AI workflows \n\nModule 8: Workflow Integration & Action Planning  \n\n Combining AI tools into daily work processes \n Developing an individual AI action plan \n Practical implementation challenges \n Best practices for sustained AI adoption \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/ai-powered-digital-transformation-strategy-marketing-and-content-mastery-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261021
DTEND;VALUE=DATE:20261023
DTSTAMP:20260423T062029
CREATED:20260114T023308Z
LAST-MODIFIED:20260114T023308Z
UID:50771-1792540800-1792713599@uoa-academy.com
SUMMARY:Resilience & Adaptability at Work (2 Days)
DESCRIPTION:Objectives  \nThis programme is designed to equip participants with practical tools and strategies to build resilience and adaptability in the workplace\, enabling them to perform effectively under pressure and respond positively to change. Participants will learn how to manage stress\, maintain focus\, and develop a resilient and adaptable mindset to sustain productivity and contribute to team and organisational success.  \nTarget Audience  \nThe Resilience & Adaptability at Work programme is suitable for executives\, senior management\, and middle management. This training is ideal for individuals operating in dynamic and high-pressure environments who are required to navigate change\, manage uncertainty\, and lead teams effectively. It is particularly beneficial for leaders and managers seeking to strengthen adaptability\, foster resilient teams\, and promote a sustainable and productive workplace culture.  \nLearning Outcomes  \n\n Identify the core principles of resilience and adaptability and their impact on workplace performance. \n Apply practical strategies to manage stress and maintain focus under pressure. \nDevelop a growth mindset to respond effectively to change and challenges. \nEnhance emotional intelligence and self-awareness for improved decision-making and relationships. \n Build supportive\, collaborative teams that embrace adaptability and resilience. \nDevelop actionable plans to embed resilience and adaptability practices into daily work routines. \n\nDay 1  \nModule 1: Understanding Resilience & Adaptability  \n\n Defining resilience and adaptability in the workplace. \n Key characteristics of resilient and adaptable individuals and teams. \nThe relationship between resilience\, adaptability\, and productivity. \n\nModule 2: Managing Stress and Maintaining Focus  \n\n Identifying stress triggers and their impact on performance. \nPractical techniques to manage stress and remain calm under pressure. \nImproving focus\, prioritisation\, and energy management at work. \n\nModule 3: Emotional Intelligence for Resilience  \n\n Understanding the role of emotional intelligence in adaptability. \nEnhancing self-awareness and emotional regulation. \n Strengthening interpersonal skills for effective collaboration \n\nModule 4: Cultivating a Growth Mindset  \n\n Fixed versus growth mindset in times of change. \n Reframing challenges and setbacks as learning opportunities. \nEncouraging adaptability and continuous improvement. \n\nDay 2  \nModule 5: Leadership in Building Resilient & Adaptable Teams  \n\n The role of leaders in fostering resilience and adaptability. \nCommunicating effectively during uncertainty and change. \nLeading by example in high-pressure situations. \n\nModule 6: Strengthening Team Dynamics  \n\n Building trust and collaboration within teams. \n Encouraging adaptability through shared goals and mutual support. \nManaging conflicts constructively to maintain team effectiveness. \n\nModule 7: Embedding Resilience & Adaptability into Workplace Culture  \n\n Creating organisational practices that support well-being and flexibility. \nPromoting sustainable work practices to prevent burnout. \nRecognising and reinforcing resilient and adaptable behaviours. \n\nModule 8: Action Planning for Sustainable Resilience & Adaptability  \n\n Identifying personal and team resilience and adaptability goals. \nDeveloping a practical action plan for workplace application. \nMonitoring progress and sustaining resilient behaviours over time. \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/resilience-adaptability-at-work-2-day-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261021
DTEND;VALUE=DATE:20261023
DTSTAMP:20260423T062029
CREATED:20260114T024221Z
LAST-MODIFIED:20260114T024221Z
UID:50773-1792540800-1792713599@uoa-academy.com
SUMMARY:Innovation Mindset: Creative Thinking for Solutions (2 Days)
DESCRIPTION:Objectives  \nIn today’s fast-changing business environment\, organisations require employees who can think creatively\, adapt quickly\, and generate practical solutions to real workplace challenges. This 2-day programme is designed to develop an innovation mindset by equipping participants with creative thinking tools\, structured problem-solving techniques\, and the confidence to challenge conventional approaches while remaining practical and results-driven.  \nParticipants will learn how to reframe problems\, generate innovative ideas\, evaluate solutions effectively\, and apply creative thinking in their day-to-day work context.  \nTarget Audience  \n\n Executives and Managers \n Team Leaders and Supervisors \n Professionals involved in problem-solving and decision-making \n\nEmployees seeking to enhance creativity and innovation at work  \nLearning Outcomes  \n\n Understand the principles and importance of an innovation mindset \nApply creative thinking techniques to workplace challenges \n Reframe problems to uncover new opportunities and solutions \n Generate\, evaluate\, and refine innovative ideas systematically \n Strengthen collaboration and idea-sharing within teams \n Translate creative ideas into actionable and practical solutions \n\nDay 1  \nModule 1: Understanding Innovation & Creativity  \n\n Defining innovation and creativity in the workplace \n Myths and misconceptions about creative thinking \n Why innovation matters in today’s business environment \n\nModule 2: Developing an Innovation Mindset  \n\n Fixed vs growth mindset in problem-solving \n Attitudes and behaviours that support innovation \n Building openness to new ideas and perspectives \n\nModule 3: Identifying Problems & Opportunities  \n\n Recognising challenges as opportunities for innovation \nFraming problems clearly and objectively \n Understanding root causes before ideation \n\nModule 4: Breaking Mental Blocks  \n\n Common barriers to creative thinking \n Techniques to challenge assumptions \n Overcoming fear of failure and resistance to change \n\nDay 2  \nModule 5: Creative Thinking Tools & Techniques  \n\n Divergent thinking for idea generation \n Convergent thinking for idea selection \n Structured tools for creative problem-solving \n\nModule 6: Evaluating & Refining Ideas  \n\n Criteria for assessing idea feasibility \n Refining ideas for practical application \n Balancing creativity with organisational constraints \n\nModule 7: Turning Ideas into Solutions  \n\n Translating ideas into actionable plans \n Managing risks and uncertainties \n Gaining buy-in and support for implementation \n\nModule 8: Sustaining Innovation at Work  \n\n Creating habits for continuous innovation \n Encouraging collaboration and knowledge sharing \n Developing a personal innovation action plan \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/innovation-mindset-creative-thinking-for-solutions/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261028
DTEND;VALUE=DATE:20261029
DTSTAMP:20260423T062029
CREATED:20260114T024652Z
LAST-MODIFIED:20260114T024652Z
UID:50775-1793145600-1793231999@uoa-academy.com
SUMMARY:ESG Essentials: What Every Employee Must Know (1 day)
DESCRIPTION:Objectives  \nEnvironmental\, Social and Governance (ESG) principles are no longer limited to top management or sustainability teams. In Malaysia\, organisations are increasingly expected to demonstrate responsible business practices\, regulatory compliance\, and ethical conduct across all levels of the workforce.  \nThis programme is designed to build foundational ESG awareness among employees by explaining what ESG means\, why it matters\, and how individual roles contribute to organisational ESG commitments. Participants will gain practical understanding of ESG concepts\, workplace implications\, and everyday actions that support sustainable and responsible business practices  \nTarget Audience  \n\n Employees at all levels \n Executives\, managers\, and supervisors \n Operational and support staff \n Organisations beginning or strengthening ESG initiatives \n\nLearning Outcomes  \n\n Understand the basic concepts and components of ESG \n Recognise the importance of ESG in the Malaysian business context \nIdentify how ESG principles apply to daily work activities \n Understand employee roles and responsibilities in supporting ESG goals \nContribute positively to environmental\, social\, and governance practices at the workplace \n\nCourse Outline: Module 1: Introduction to ESG  \n\n What is ESG and why it matters \nEvolution of ESG in global and Malaysian contexts \nESG as a business\, compliance\, and reputation issue\n\nModule 2: Environmental (E) – Sustainability at the Workplace  \n\n Environmental responsibility in organisations \n Resource efficiency\, waste reduction\, and energy awareness \nEnvironmental practices relevant to Malaysian workplaces \nEmployee roles in supporting environmental sustainability \n\nModule 3: Social (S) – People\, Workplace & Community  \n\n Workplace health\, safety\, and wellbeing \n Diversity\, inclusion\, and fair labour practices \n Ethical behaviour and respectful workplace culture \n Social responsibility within organisations and communities \n\nModule 4: Governance (G) – Ethics\, Integrity & Accountability  \n\n Understanding governance in simple terms \n Code of conduct\, policies\, and compliance \n Anti-corruption and ethical decision-making \n Employee accountability and reporting responsibilities \n\nModule 5: ESG in Daily Work Practices  \n\n How individual actions support ESG goals \n ESG-related risks and consequences of non-compliance \nSimple workplace examples and scenarios \n Aligning personal responsibility with organisational values \n\nModule 6: Building an ESG-Aware Workplace Culture  \n\n Creating awareness and shared responsibility \n Supporting organisational ESG initiatives \n Personal action planning for ESG-friendly behaviour \nKey takeaways and commitment to responsible practices\n\n  \nPRICING: \n\nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/esg-essentials-what-every-employee-must-know/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261028
DTEND;VALUE=DATE:20261030
DTSTAMP:20260423T062029
CREATED:20260114T025435Z
LAST-MODIFIED:20260114T025435Z
UID:50777-1793145600-1793318399@uoa-academy.com
SUMMARY:Embrace Changes & Transform your Performance (2 Days)
DESCRIPTION:Objectives  \nThe objective of this training is to empower individuals with the necessary skills and cultivate a mindset that enables them to effectively adapt to change and consistently enhance their performance. In today’s rapidly evolving world\, where change is constant and disruptions are frequent\, individuals who can embrace change and proactively respond to it have a competitive edge. During this training\, participants will learn how to develop the agility and resilience needed to navigate through various types of changes\, whether they are organizational\, technological\, or personal.  \nTarget Audience  \nThis training program is designed for employees at all levels\, change leaders\, managers\, project teams\, cross-functional groups\, and professionals in dynamic industries. It is also suitable for individuals seeking personal growth and development.  \nLearning Outcomes  \n\n Understand the importance of embracing change for personal and organizational growth. \n Identify common challenges and barriers associated with change. \n Develop a resilient mindset and attitude towards change. \n Apply effective strategies to manage resistance to change. \n\nCourse Outlines: Day 1:  \nModule 1: Understanding the Nature of Change  \n\n Why change is inevitable and essential for growth. \n Types of change: Organizational\, technological\, and personal. \n Exploring the impact of change on individuals and teams. \n\nModule 2: Overcoming Barriers to Change  \n\n Identifying common challenges and resistance to change. \n The psychology of change: Fear\, uncertainty\, and habits. \n Strategies to overcome resistance at individual and organizational levels. \n\nModule 3: Developing a Resilient Mindset  \n\n Characteristics of a resilient individual. \n The role of attitude and perspective in navigating change. \n Practical exercises to build mental toughness and adaptability. \n\nModule 4: Emotional Intelligence During Change  \n\n Managing emotions and stress in changing environments. \n Improving self-awareness and self-regulation. \n Strengthening empathy and interpersonal skills to support others through change. \n\nDay 2:  \nModule 5: Communication Skills for Change Leaders  \n\n The role of clear and transparent communication in managing change. \nCrafting messages to inspire trust and alignment. \n Active listening and addressing concerns effectively. \n\nModule 6: Driving Engagement and Collaboration During Change  \n\nInvolving teams in the change process for better buy-in. \nEncouraging a collaborative approach to problem-solving. \nMotivating teams to align with new goals and directions. \n\nModule 7: Building Agility for Continuous Improvement  \n\nUnderstanding agility and its importance in adapting to change.\nTechniques for staying flexible and open to learning. \n Applying an iterative approach to personal and team growth. \n\nModule 8: Creating an Action Plan for Sustained Transformation  \n\nDeveloping practical steps to implement change strategies. \nSetting measurable goals for personal and professional performance. \nReviewing and sustaining progress to maintain long-term benefits. \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/embrace-change-transform-performance-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261028
DTEND;VALUE=DATE:20261030
DTSTAMP:20260423T062029
CREATED:20260114T025824Z
LAST-MODIFIED:20260114T025824Z
UID:50779-1793145600-1793318399@uoa-academy.com
SUMMARY:Basic English at the Workplace – Level 3 (1 Day)
DESCRIPTION:Objectives  \nThis programme is designed for employees who already have functional English skills and want to communicate more fluently\, accurately\, and professionally at work. It focuses on improving clarity\, confidence\, and appropriateness in workplace communication. Participants will practise using English in discussions\, meetings\, and written communication. The programme helps participants refine their language use for more effective workplace interaction.  \nTarget Audience  \n\n Employees with functional English proficiency \n Staff who use English at work but want to improve fluency \n Employees in customer-facing\, coordination\, or supervisory roles \n\nLearning Outcomes  \n\n Communicate ideas more clearly and confidently in the workplace \n Use appropriate language and tone in professional situations \n Participate actively in discussions and meetings \n Write clearer and more professional work-related messages \n\nCourse Outlines:  \nModule 1: Professional Workplace Communication  \n\n Using appropriate tone and language at work \n Speaking clearly and confidently \n Avoiding common workplace communication mistakes \n\nModule 2: Expressing Ideas and Opinions Effectively  \n\n Sharing ideas and viewpoints professionally \n Agreeing and disagreeing politely \n Asking and responding to questions confidently \n\nModule 3: Writing with Clarity and Professionalism  \n\n Writing clearer emails and messages \n Improving sentence structure and word choice \n Common writing errors and how to avoid them \n\nModule 4: Practical Application and Confidence Building  \n\n Workplace communication scenarios \n Guided speaking and writing practice \n Feedback and improvement tips \n\nPRICING: \n\nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/basic-english-at-the-workplace-level-3/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
END:VCALENDAR