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BEGIN:VEVENT
DTSTART;VALUE=DATE:20260902
DTEND;VALUE=DATE:20260904
DTSTAMP:20260422T075514
CREATED:20260113T072430Z
LAST-MODIFIED:20260113T072430Z
UID:50730-1788307200-1788479999@uoa-academy.com
SUMMARY:Handling Customer Complaints  (2 Days)
DESCRIPTION:Objectives  \nThe objective of the Handling Customer Complaints training program is to provide participants with a comprehensive understanding of the skills and knowledge necessary to effectively handle customer complaints and improve customer satisfaction. In today’s highly competitive business environment\, it is crucial for organizations to have a solid approach to managing customer complaints. Effective handling of customer complaints can help to prevent the loss of business\, maintain customer loyalty\, and even enhance the reputation of an organization.  \nTarget Audience  \nThe target audience for the Handling Customer Complaints training program includes customer service representatives\, front-line employees\, managers\, and anyone who interacts with customers in a business setting.  \nLearning Outcomes  \n\n Communicate effectively with customers using active listening techniques \nIdentify root causes of customer complaints and use problem-solving\, negotiation\, and empathy to resolve them \n Manage personal emotions and respond professionally in challenging situations \nIdentify patterns and trends in customer complaints and make recommendations for service improvement. \n\nCourse Outlines: Day 1:  \nModule 1: Introduction to Customer Complaints  \n\n The importance of effective complaint handling \n Types of customer complaints \n Understanding customer needs and expectations \n The cost of poor complaint handling \n\nModule 2: Active Listening Techniques  \n\n Importance of active listening in customer interactions \nPractical strategies for attentive and empathetic listening \nEnhancing communication through effective listening skills \n\nModule 3: Effective Communication Skills  \n\n Verbal and nonverbal communication techniques \n Active listening skills \n Asking effective questions \n Using empathy to build rapport \n\nModule 4: Managing Emotions  \n\n Understanding and managing personal emotions \n Strategies for staying calm and professional \n Dealing with angry or upset customers \n Avoiding escalation \n\nDay 2:  \nModule 5: Time management  \n\n Prioritizing complaints \n Setting realistic expectations with customers \n Managing time effectively \n Resolving complaints within an appropriate time frame \n\nModule 6: Professional Response in Challenging Situations  \n\nStrategies for maintaining professionalism in difficult scenarios \nDe-escalation techniques for defusing tense customer interactions \nCase studies on effective responses to challenging complaints \n\nModule 7: Complaint Resolution Techniques  \n\n Root cause analysis \n Problem-solving techniques \n Negotiation and conflict resolution \n Using empathy to address emotional complaints \n\nModule 8: Documentation and Follow-up  \n\n The importance of accurate documentation \n Following up with customers \n Identifying opportunities for improvement \n Preventing future complaints \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/handling-customer-complaints-skills-for-success/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260902
DTEND;VALUE=DATE:20260904
DTSTAMP:20260422T075514
CREATED:20260113T073100Z
LAST-MODIFIED:20260113T073100Z
UID:50732-1788307200-1788479999@uoa-academy.com
SUMMARY:ISO 45001:2018 Auditor Training (2 Days)
DESCRIPTION:Objectives  \nThe ISO 45001:2018 Auditor Training is designed to provide participants with a thorough understanding of the ISO 45001:2018 standard and its principles for managing occupational health and safety (OHS). The training aims to develop auditing skills by equipping participants with the necessary knowledge to conduct both internal and external audits of OHS management systems. It enables participants to assess and identify gaps in an organization’s compliance with the requirements of ISO 45001:2018\, while preparing them to perform key audit activities such as planning\, conducting audits\, identifying non-conformities\, and preparing audit reports. Additionally\, the training provides practical guidance on how auditors can contribute to continuous improvement in OHS management practices.  \nTarget Audience  \nThe target audience for ISO 45001:2018 Auditor Training includes employees at all levels\, senior management\, middle management\, executives and individuals who seek to enhance their ability to ensure a safe and healthy work environment\, improve OHS practices\, and support continuous improvement in occupational health and safety management systems.  \nLearning Outcomes  \n\n Understand ISO 45001 Requirements: Thoroughly grasp the requirements and principles of the ISO 45001:2018 standard. \n Conduct Effective Audits: Plan and execute efficient audits\, including observation\, interviews\, and document reviews. \n Identify and Document Findings: Accurately and objectively identify\, document\, and analyze audit findings. \n Prepare Comprehensive Reports: Compose clear and concise audit reports that effectively communicate findings to management. \n Apply Risk-Based Thinking: Integrate risk-based thinking into the auditing process to prioritize and address critical areas. \n\nCourse Outlines:  \nDay 1:  \nModule 1: Introduction to ISO 45001:2018  \n\n Overview of the ISO 45001:2018 standard \n Key principles and terminology \n Structure of ISO 45001 and its relationship with other management system standards \n\nModule 2: Understanding Occupational Health and Safety (OHS) Management Systems  \n\n Key components and requirements of an OHSMS \n Risk-based thinking and its application in ISO 45001 \n Legal and regulatory requirements in health and safety \n\nModule 3: Audit Fundamentals  \n\n What is auditing? Definition\, purpose\, and types of audits (internal and external) \nPrinciples of auditing: independence\, impartiality\, confidentiality \n Audit lifecycle: Planning\, execution\, reporting\, and follow-up \n\nModule 4: Planning an ISO 45001 Audit  \n\n Developing an audit plan and checklist \n Selecting audit criteria and scope \n Preparing for fieldwork and logistics \n\nDay 2:  \nModule 5: Conducting an Audit  \n\n Audit techniques: Document review\, interviews\, and observations \nCollecting and verifying evidence \n Engaging with auditees and stakeholders \n Recording and reporting audit findings \n\nModule 6: Identifying Non-Conformities and Corrective Actions  \n\nUnderstanding non-conformities in OHSMS \n Root cause analysis and corrective actions \n Developing action plans for continual improvement \n\nModule 7: Audit Reporting and Follow-Up  \n\n Writing an audit report: Structure\, key sections\, and recommendations \nPresenting audit findings to management \n Following up on corrective actions and effectiveness \n\nModule 8: Promoting Continuous Improvement  \n\n The role of auditors in driving continuous improvement \n Aligning audit outcomes with the organization’s strategic goals \nBest practices for maintaining ISO 45001 certification \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/iso-450012018-auditor-training-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260903
DTEND;VALUE=DATE:20260904
DTSTAMP:20260422T075514
CREATED:20260113T074513Z
LAST-MODIFIED:20260113T074513Z
UID:50734-1788393600-1788479999@uoa-academy.com
SUMMARY:Mastering Microsoft PowerPoint & Presentation Skills (1 Day)
DESCRIPTION:Objectives  \nThis programme is designed for professionals who already use Microsoft PowerPoint and want to elevate both their slide design and presentation delivery skills. It focuses on transforming content-heavy slides into clear\, visually compelling messages while strengthening presentation structure and audience engagement. Participants will learn how to design slides that support decision-making\, influence stakeholders\, and communicate ideas with impact. The programme also integrates practical presentation techniques to ensure slides and delivery work together effectively. By the end of the session\, participants will be able to present with greater clarity\, confidence\, and professionalism.  \nTarget Audience  \n\n Executives\, managers\, and team leaders \n Sales\, marketing\, and business development professionals \n Trainers\, presenters\, and subject matter experts \n Professionals who frequently present data\, proposals\, or reports \n\nLearning Outcomes  \n\nDesign clear\, professional\, and visually consistent PowerPoint slides \nStructure presentations for clarity\, flow\, and decision-making \nUse advanced PowerPoint features to improve efficiency and design quality \nPresent ideas confidently and engage audiences effectively \nDeliver presentations that influence\, inform\, and persuade \n\nCourse Outline Module 1: Structuring an Effective Presentation  \n\n Defining presentation objectives and key messages \nUnderstanding audience needs and expectations \n Building logical flow and structure for clarity \n\nModule 2: Advanced PowerPoint Slide Design  \n\n Applying visual hierarchy and clean layouts \n Effective use of fonts\, colours\, and spacing \n Simplifying content and avoiding slide overload \n\nModule 3: Professional Use of PowerPoint Tools  \n\n Using Slide Master for consistency \n Working with shapes\, icons\, images\, and alignment tools \nImproving efficiency and slide quality \n\nModule 4: Presenting Data and Key Messages Clearly  \n\nChoosing the right charts and visuals \n Highlighting insights and key takeaways \n Avoiding common data presentation mistake \n\nModule 5: Presentation Skills for Confident Delivery  \n\nVoice control\, posture\, and body language \n Engaging audiences and managing attention \n Handling questions and interruptions professionally\n\nPRICING: \n\nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/mastering-powerpoint-presentation-skills/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260909
DTEND;VALUE=DATE:20260910
DTSTAMP:20260422T075514
CREATED:20260113T075822Z
LAST-MODIFIED:20260113T080041Z
UID:50736-1788912000-1788998399@uoa-academy.com
SUMMARY:Safety Measures & Emergency Actions Training Course (1 Day)
DESCRIPTION:Objectives  \nThe objective of this training course is to equip participants with essential knowledge and practical skills to ensure a safe and secure environment in various settings. This programme focuses on core safety measures\, risk awareness\, and effective emergency response actions\, enabling participants to respond proactively to incidents\, reduce risks\, and manage emergencies confidently and professionally.  \nTarget Audience  \nThis training course is designed for security personnel\, including new hires and experienced officers\, who are responsible for maintaining safety\, security\, and emergency readiness within their assigned premises.  \nLearning Outcomes  \n\n Understand key safety and security protocols relevant to their roles \nIdentify workplace risks and potential hazards effectively \n Apply physical security and access control measures appropriately \nRespond to fire and emergency situations using correct procedures \nPerform basic emergency response and first aid actions \n Participate effectively in emergency drills and crisis situations \n\nCourse Outlines:  \nDay 1:  \nModule 1: Introduction to Safety Measures & Security Responsibilities  \n\n Importance of safety in security operations \n Legal and ethical considerations in safety management\nRoles\, duties\, and protocols of security officers \n Creating a safety-conscious mindset \n\nModule 2: Risk Assessment & Hazard Identification  \n\n Principles of risk assessment \n Identifying common workplace and site-specific hazards \nPreventive measures to minimise risks \n Reporting and documentation of safety concerns \n\nModule 3: Physical Security & Access Control Measures  \n\n Access control and identification procedures \n Visitor management practices \n Surveillance and monitoring systems \n Perimeter security measures \n\nModule 4: Fire Safety & Emergency Evacuation  \n\n Fire prevention and common fire hazards \n Emergency evacuation procedures \n Roles during fire emergencies \n Proper use of fire extinguishers \n\nModule 5: Emergency Response\, First Aid & Crisis Handling  \n\n Emergency response procedures and communication protocols \nCoordination with emergency services \n Recognising common injuries and basic first aid response \nDe-escalation techniques for volatile situations \n Crisis identification and response strategies \n\nModule 6: Practical Drills\, Review & Assessment  \n\n Simulated emergency and evacuation drills \n Scenario-based role play and response exercises \n Review of key concepts and best practices \n Knowledge assessment and course wrap-up \n\nPRICING: \n\nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/safety-measures-emergency-actions-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260909
DTEND;VALUE=DATE:20260911
DTSTAMP:20260422T075514
CREATED:20260113T081324Z
LAST-MODIFIED:20260114T012931Z
UID:50739-1788912000-1789084799@uoa-academy.com
SUMMARY:ISO 9001:2015 Quality Management System (QMS) – Awareness Training (2 days)
DESCRIPTION:Objectives  \nThe “ISO 9001 Quality Management System” program is designed to provide participants with a comprehensive understanding of the ISO 9001 standard and the principles of quality management. The objectives include imparting the knowledge and skills necessary for implementing and maintaining an effective Quality Management System (QMS) based on ISO 9001. Participants will gain insights into quality management principles\, process improvement methodologies\, and the requirements of ISO 9001. The program aims to empower individuals to contribute to organizational excellence by aligning their processes with international quality standards.  \nTarget Audience  \nThis training is tailored for professionals across various industries\, including quality managers\, auditors\, compliance officers\, and individuals involved in the design\, implementation\, and improvement of Quality Management Systems. It caters to those seeking a practical understanding of ISO 9001 and is suitable for individuals at different career stages\, from beginners aiming to grasp the basics to experienced practitioners looking to enhance their knowledge and skills in quality management.  \nLearning Outcomes  \n\n Gain in-depth knowledge of the ISO 9001 standard and its application to Quality Management Systems. \n Acquire skills for designing\, implementing\, and maintaining a robust QMS in alignment with ISO 9001 requirements. \n Develop expertise in conducting internal audits\, ensuring compliance with ISO 9001\, and fostering a culture of continuous improvement. \n Instill a quality-focused mindset to contribute effectively to organizational success through adherence to international quality standards \n\nDay 1:  \nModule 1: Introduction to ISO 9001 and Quality Principles  \n\nSignificance of ISO 9001 \n Overview of Quality Management Principles \n Aligning Processes with International Quality Standards \n\nModule 2: ISO 9001 Requirements and Insights  \n\n In-Depth Analysis of ISO 9001 Requirements \n Grasping Quality Management Principles \n Skills Advancement for Practitioners \n\nModule 3: Designing and Implementing a Robust QMS  \n\nSkills for Designing a Robust QMS \n Implementation Aligned with ISO 9001 \n Continuous Improvement Methodology \n\nDay 2:  \nModule 4: Internal Audits and Compliance  \n\n Proficiency in Internal Audits \n Ensuring ISO 9001 Compliance \n\nModule 5: Cultivating a Quality-Focused Mindset  \n\n Instilling a Quality-Focused Mindset \n Contributing to Organizational Success \n\nModule 6: Tailored Approaches for Career Stages  \n\n Basics for Beginners \n Advanced Skills for Experienced Practitioners \n Customized Learning Paths for Varied Career Stages \n\nModule 7: Continuous Improvement in Quality Management  \n\nFeedback Mechanisms for Improvement \n Monitoring and Adapting to Evolving Quality Standards \n\nModule 8: Integration of ISO 9001 in Decision-Making  \n\n Applying ISO 9001 in Decision-Making Processes \n Contribution to Safety\, Compliance\, and Project Management Decisions \nFostering a Culture of Quality Management \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/iso-90012015-qms-awareness-training-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260909
DTEND;VALUE=DATE:20260911
DTSTAMP:20260422T075514
CREATED:20260113T081920Z
LAST-MODIFIED:20260113T081920Z
UID:50741-1788912000-1789084799@uoa-academy.com
SUMMARY:LEVEL 2: Microsoft Excel (Intermediate)  (2 Days)
DESCRIPTION:Objectives  \nThe Level 2: Microsoft Excel (Intermediate) program aims to provide participants with an in-depth understanding of intermediate Excel functionalities. The primary objectives include advancing participants’ proficiency in data analysis\, enhancing spreadsheet management skills\, and introducing them to more complex features of Microsoft Excel. Emphasis is placed on practical application\, enabling participants to use Excel as a powerful tool for data manipulation\, analysis\, and visualization in professional settings.  \nTarget Audience  \nThis training is designed for individuals with a basic understanding of Microsoft Excel or those who have completed a beginner-level course. It caters to professionals\, analysts\, managers\, and anyone looking to elevate their Excel skills to an intermediate level. The program is suitable for participants at various career stages\, providing valuable insights and hands-on experience to enhance their spreadsheet capabilities.  \nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Acquire advanced skills in data organization\, analysis\, and visualization. \nLearn to manage larger datasets and create dynamic reports. \n Utilize Excel’s powerful features for enhanced productivity. \n Empower participants to leverage Excel as a strategic tool for decision-making and data-driven insights in professional roles. \n\nCourse Outlines: Day 1:  \nModule 1: Introduction to Excel 2016 Interface  \n\n Starting Excel \n The Excel Interface \n Changing Excel’s View \n Working with Existing Workbook \n\nModule 2: Working with Microsoft Excel 2016  \n\n Creating Workbooks \n Saving Workbooks \n Input Basic Data \n Using Data Types \n Cutting\, Copying and Pasting Data \n Editing Workbook’s Properties \n\nModule 3: Using Basic Formulas  \n\n Building Basic Formulas \n Using Cell References \n Using Cell Ranges \n\nModule 4: Formatting Cells and Ranges  \n\n Inserting and Deleting Cells \n Manually Formatting Cell Contents \n Using Format Painter \n Paste Special Options \n Formatting Cells with Styles \n Hyperlink Data \n\nDay 2: Module 5: Formatting Worksheets  \n\n Working with Rows and Columns \n Using Themes \n Modifying Worksheet’s Appearance \n Inserting Headers and Footers \n\nModule 6: Adding Pictures and Shapes to a Worksheet  \n\n Inserting Pictures \n Adding Shapes and WordArt \n Deleting\, Copying and Moving Graphics \n Formatting Graphics \n Using SmartArt Graphics \n\nModule 7: Printing Worksheets  \n\n Preparing a Document for Printing \n Printing with Backstage \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/level-2-microsoft-excel-intermediate-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260923
DTEND;VALUE=DATE:20260925
DTSTAMP:20260422T075514
CREATED:20260113T083055Z
LAST-MODIFIED:20260113T083055Z
UID:50744-1790121600-1790294399@uoa-academy.com
SUMMARY:Supervisory Development Skills (2 Days)
DESCRIPTION:Objectives  \nThe Supervisory Development Programme is designed to equip supervisors with the essential mindset\, skills\, and tools required to lead effectively in today’s dynamic workplace. Through this programme\, participants will develop a clear understanding of their roles and responsibilities as supervisors\, while strengthening their self-awareness through personality and behavioural assessments. They will also learn to apply effective communication\, leadership\, and delegation techniques to build and motivate high-performing teams. In addition\, the programme aims to enhance supervisors’ ability to monitor and review performance\, provide constructive feedback\, and apply problem-solving strategies to improve team and business outcomes. Ultimately\, this programme seeks to create well-rounded supervisors who can successfully manage themselves\, lead others with confidence\, and contribute to the overall growth of the organisation.  \nTarget Audience  \nThis programme is designed for individuals who are currently in supervisory roles\, newly appointed supervisors\, or those being prepared to take on supervisory responsibilities in the near future. It is also suitable for team leaders\, line managers\, and executives who wish to strengthen their leadership and people management skills. The programme provides practical tools and insights that can be applied across industries\, making it valuable for any professional seeking to enhance their effectiveness in managing themselves\, their teams\, and their business responsibilities.  \nLearning Outcomes  \n\n Define supervisory management and the core competencies required. ● Identify their own personality and leadership styles\, and how these impact their team. ● Apply effective behavioural\, communication\, and delegation skills. \n Supervise\, coordinate\, and synergise team performance to achieve goals. ● Provide constructive feedback\, coaching\, and performance reviews. ● Demonstrate a balanced role as a supervisor in managing self\, others\, and the business. \n\nMODULE 1: GAIN THE MINDSET Understand & Explore  \n\n Their role as a Supervisor \n How to balance both sets of skills? \n Difference between management and leadership \n Your Journey: – From a team member to a team leader \n Competencies of a supervisor \n Understand the tools for practical leadership skills to apply to work situations and challenges \n\nMODULE 2: MANAGING PEOPLE  \n\n Managing the expectations \n Managing team members \n Managing peers \n Managing your managers \n\nMODULE 3: TIME – MANAGEMENT  \n\n How to manage time? \n Prioritizing the To-Do List \nDelegating work \n\nMODULE 4: COMMUNICATION  \n\n Evaluate self in communication abilities \n Develop communication- oral and written \n Evaluate your natural Listening skills \n Acquire active listening skills \n Asking effective questions \n Understand how to communicate during meetings \n Being assertive \n\nMODULE 5: RECOGNISING THE ACHIEVEMENTSUnderstand  \n\n the relevance of recognizing the team members for their effort \n strategies for recognizing the team members \n\nMODULE 6: TEAMWORK  \n\n Understand team dynamics \n 5-step model of team-development \n Characteristics of a highly effective team \n Examine how to enhance the value and effectiveness of your team ● Identify opportunities for improving self and the team \n Create action- plan for applying the concepts and skills \n\nMODULE 7: DELEGATION & ACCOUNTABILITY  \n\n Importance of delegation and accountability \n Assess your current delegation and accountability strengths and areas for improvement \n Learn how to effectively communicate a delegated assignment to team members and follow through with them for accountability \n\nMODULE 8: BUILDING TRUST  \n\n Importance of trust to build productive relationships and achieving business results ● Identify the behaviours and actions that make and break trust \n How to rebuild lost or damaged trust? \n Create action plans and strategies for sustainability \n\nMODULE 9: CONFLICT MANAGEMENT  \n\n Develop awareness about your approach to managing differences at the workplace ● Explore root cause of differences and conflict \n Understand the distinctive approaches to managing differences and conflict MODULE 10: STRESS MANAGEMENT \n Identify situations and factors which lead to stress \n Understand how to handle high-pressure situations \n Explore possible outcomes when stress management techniques are employed \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/supervisory-development-skills-2-day-leadership-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260923
DTEND;VALUE=DATE:20260925
DTSTAMP:20260422T075514
CREATED:20260114T011344Z
LAST-MODIFIED:20260114T011501Z
UID:50748-1790121600-1790294399@uoa-academy.com
SUMMARY:Hospitality Revenue Management (2 Days)
DESCRIPTION:Objectives  \nHospitality Revenue Management is a critical discipline for maximising profitability in an increasingly competitive and dynamic market. This 2-day programme equips hospitality professionals with practical knowledge and tools to understand demand patterns\, apply effective pricing strategies\, manage distribution channels\, and optimise overall revenue performance.  \nThe programme focuses on real operational realities within the hospitality industry\, combining revenue concepts with practical decision-making to support sustainable business growth and improved financial outcomes.  \nTarget Audience  \n\n Hotel Managers and Assistant Managers \n Revenue\, Sales\, and Reservations Teams \n Front Office Managers and Supervisors \n F&B Managers involved in pricing decisions \n Hospitality professionals responsible for revenue performance \n\nLearning Outcomes  \n\n Define supervisory management and the core competencies required. \nIdentify their own personality and leadership styles\, and how these impact their team. \nApply effective behavioural\, communication\, and delegation skills. \n Supervise\, coordinate\, and synergise team performance to achieve goals. \nProvide constructive feedback\, coaching\, and performance reviews. \nDemonstrate a balanced role as a supervisor in managing self\, others\, and the business. \n\nCourse Outline  \nDay 1 – Revenue Management Fundamentals & Demand Analysis Module 1: Introduction to Revenue Management  \n\n What is revenue management and why it matters \n Evolution of revenue management in hospitality \n Revenue mindset vs traditional selling approach \n\nModule 2: Understanding Demand & Market Dynamics  \n\n Demand drivers in the hospitality industry \n Seasonality\, events\, and market behaviour \n Identifying high-demand and low-demand perio \n\nModule 3: Market Segmentation & Customer Behaviour  \n\n Types of market segments (corporate\, leisure\, group\, OTA\, etc.) \nBooking behaviour and price sensitivity \n Segment-based revenue opportunities \n\nModule 4: Forecasting Fundamentals  \n\n Purpose of forecasting \n Key metrics: Occupancy\, ADR\, RevPAR \n Using historical data to forecast demand \n Common forecasting mistakes\n\nDay 2 – Pricing\, Distribution & Revenue Optimisation  \nModule 5: Pricing Strategies & Yield Management  \n\n Dynamic pricing vs fixed pricing \n Rate structures and Best Available Rate (BAR) \n Managing discounts\, promotions\, and packages \n\nModule 6: Inventory Control & Distribution Channels  \n\n Room inventory management principles \n Role of OTAs\, direct bookings\, and corporate contracts \nChannel costs and profitability \n\nModule 7: Integrating Revenue with Sales & Operations  \n\n Aligning revenue management with sales and marketing \nManaging overbooking and walk-in strategies \n Communicating revenue decisions across departments \n\nModule 8: Revenue Performance Review & Action Planning  \n\n Analysing revenue reports and KPIs \n Identifying improvement opportunities \n Developing a simple revenue action plan \n Programme recap and key takeaways \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/hospitality-revenue-management-2-day-strategy-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260923
DTEND;VALUE=DATE:20260925
DTSTAMP:20260422T075514
CREATED:20260114T012014Z
LAST-MODIFIED:20260114T012014Z
UID:50750-1790121600-1790294399@uoa-academy.com
SUMMARY:Drive in to the ChatGPT & AI Tools For Workplace
DESCRIPTION:Objectives  \nThe objective of this 2-day training programme is to equip participants with practical\, hands-on knowledge and skills to effectively utilize ChatGPT and AI tools in the workplace. This programme enables participants to enhance productivity\, streamline workflows\, improve communication\, and support better decision-making using AI. Participants will also understand ethical considerations\, best practices\, and real-world applications of AI tools across various job functions.  \nTarget Audience  \nThis programme is designed for:  \n\n Professionals\, executives\, and managers \n Team leaders and supervisors \n HR\, administration\, operations\, marketing\, and support staff \n Organizations seeking to integrate AI tools into daily work processes \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Understand the fundamentals of AI and ChatGPT and their impact on the workplace \nUse ChatGPT effectively to support daily work tasks and decision-making \nApply prompt engineering techniques to get accurate and useful AI outputs\nAutomate routine tasks and improve efficiency using AI tools \n Use AI ethically\, responsibly\, and securely in the workplace \n Apply AI tools for communication\, reporting\, analysis\, and problem-solving \nIdentify suitable AI tools for different job roles and business functions \n\nCourse Outlines:  \nDay 1: Foundations & Productivity with ChatGPT  \nModule 1: Introduction to AI & ChatGPT in the Workplace  \n\n Overview of Artificial Intelligence and Generative AI \n Understanding how ChatGPT works \n Capabilities and limitations of ChatGPT \n Current AI trends and workplace impact \n Identifying opportunities for AI adoption in daily work \n\nModule 2: Getting Started with ChatGPT – Practical Usage  \n\n Navigating ChatGPT interface and features \n Understanding prompts and responses \n Do’s and Don’ts when using ChatGPT at work \n Hands-on practice: basic workplace prompts \n Common mistakes and how to avoid them \n\nModule 3: Prompt Engineering for Better Results  \n\n What is prompt engineering and why it matters \n Structuring effective prompts (role\, task\, context\, format) \nUsing follow-up prompts to refine output \n Examples of good vs poor prompts \n Hands-on exercises: job-specific prompt creation \n\nModule 4: Using ChatGPT to Improve Productivity & Communication  \n\n Drafting professional emails and responses \n Creating reports\, summaries\, and meeting minutes \n Preparing presentations\, talking points\, and content \n Brainstorming ideas and solutions faster \n Case examples: HR\, admin\, operations\, and management use cases \n\nDay 2: Automation\, Ethics & Advanced Workplace Applications Module 5: Automating Routine Tasks with AI Tools  \n\n Identifying tasks suitable for automation \n Using AI for scheduling\, documentation\, and workflows \nAI-assisted data\, summarization\, and reporting \n Integrating ChatGPT into daily work routines \n Productivity hacks using AI \n\nModule 6: AI Tools Beyond ChatGPT for the Workplace  \n\n Overview of popular AI tools (writing\, design\, data\, productivity) \nChoosing the right AI tool for specific job roles \n Combining multiple AI tools for better outcomes \n Limitations and risks of over-reliance on AI \n Practical demonstrations and examples \n\nModule 7: Ethical Considerations\, Data Privacy & Best Practices  \n\n Ethical implications of AI usage in organizations \n Data privacy\, confidentiality\, and compliance \n Managing bias\, accuracy\, and reliability of AI outputs \nCompany policies and responsible AI usage \n Best practices for sustainable AI adoption \n\nModule 8: AI for Decision-Making\, Problem-Solving & Innovation  \n\n Using AI to support analysis and decision-making \n AI-assisted problem-solving frameworks \n Creative thinking and innovation with AI \n Real-world case studies of AI in the workplace \n Action planning: applying AI after the training \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/chatgpt-ai-tools-for-workplace-2-day-workshop/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260929
DTEND;VALUE=DATE:20261001
DTSTAMP:20260422T075514
CREATED:20260114T012602Z
LAST-MODIFIED:20260114T012602Z
UID:50752-1790640000-1790812799@uoa-academy.com
SUMMARY:Multitasking & Time Management at the Workplace (2 Days)
DESCRIPTION:Objectives  \nThe “Managing Multiple Tasks and Work Priorities” course is designed to equip participants with effective strategies and techniques for managing their workload\, prioritizing tasks\, and maximizing productivity in a dynamic and fast-paced work environment. Through practical exercises\, discussions\, and real-life scenarios\, participants will learn how to effectively handle multiple responsibilities\, make informed decisions on task prioritization\, and enhance their time management skills.  \nTarget Audience  \nThe “Managing Multiple Tasks and Work Priorities” course is designed for professionals at all levels who are faced with managing multiple tasks\, responsibilities\, and competing priorities in their work. It is suitable for individuals from various industries and roles\, including managers\, supervisors\, project leads\, team members\, and anyone seeking to enhance their task management and work prioritization skills.  \nLearning Outcomes  \n\n Assess and analyze their workload to effectively manage multiple tasks and responsibilities. \n Apply proven time management techniques to maximize productivity and minimize time wastage. \n Prioritize tasks based on importance\, urgency\, and organizational goals. \nImplement strategies to minimize interruptions and distractions and maintain focus. \n\nCourse Outlines: Day 1:  \nModule 1: Introduction to Managing Multiple Tasks and Work Priorities  \n\nUnderstanding the challenges and impact of managing multiple tasks. \nIdentifying common time management pitfalls and how they affect productivity. \nSetting goals for improving task management and work prioritization. \nAnalyzing Workload and Task Prioritization \n\nModule 2: Assessing the current workload and identifying tasks and responsibilities.  \nApplying prioritization techniques to categorize tasks based on importance and urgency.  \n\n Identifying key factors and criteria for effective task prioritization. \n Time Management Techniques \n\nModule 3: Exploring proven time management strategies and techniques.  \n\nSetting realistic deadlines and creating a time management plan. \n Overcoming procrastination and managing distractions. \n Managing Interruptions and Distractions \n\nModule 4: Identifying common interruptions and distractions in the workplace.  \n\nImplementing strategies to minimize and effectively handle interruptions. \nDeveloping techniques to regain focus and maintain productivity. \n Delegating and Outsourcing Tasks \n\nDay 2:  \nModule 5: Recognizing tasks that can be delegated or outsourced.  \n\nUnderstanding the criteria for determining tasks that are suitable for delegation or outsourcing. \n Identifying tasks that are repetitive\, time-consuming\, or outside your core competency. \n Evaluating the potential benefits and risks associated with delegating or outsourcing specific tasks. \n\nModule 6: Effective Task and Project Planning  \n\n Breaking down projects into manageable tasks and creating action plans. \nUtilizing task management tools and software for planning and tracking progress. \nIncorporating flexibility and adaptability in task and project planning. \n\nModule 7: Prioritization Decision-Making  \n\n Making informed decisions on task prioritization based on organizational goals and deadlines. \n Applying techniques such as the Eisenhower Matrix or ABC Analysis. \nEvaluating trade-offs and considering the impact of task prioritization decisions. \n\nModule 8: Managing Work Overload and Stress  \n\n Recognizing signs of work overload and stress. \n Implementing stress management techniques and self-care practices. \nSeeking support and resources to manage work-related stress effectively. \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/multitasking-time-management-at-the-workplace/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260929
DTEND;VALUE=DATE:20261001
DTSTAMP:20260422T075514
CREATED:20260114T013045Z
LAST-MODIFIED:20260114T013045Z
UID:50754-1790640000-1790812799@uoa-academy.com
SUMMARY:Basic Mandarin for Workplace Communication (2 Days)
DESCRIPTION:Objectives  \nThis programme is designed to help participants develop basic Mandarin communication skills for workplace and daily interactions. It focuses on pronunciation\, tones\, simple sentence structures\, and commonly used Mandarin expressions. Using an easy\, interactive\, and practical approach\, participants will gain confidence to communicate in basic Mandarin with colleagues\, customers\, and social contacts. The programme supports continuous learning and application in real-life workplace situations.  \nTarget Audience  \n\n Employees with no or minimal Mandarin knowledge \n Frontline and customer-facing staff \n Administrative and support staff \n Professionals interacting with Mandarin-speaking colleagues or customers \n\nLearning Outcomes  \nBy the end of this program\, participants will be able to:  \n\n Pronounce Hanyu Pinyin and the four Mandarin intonations \n Use basic Mandarin greetings and daily expressions \n Conduct a simple self-introduction and address others appropriately \nCommunicate basic preferences and simple needs \n Use common Mandarin vocabulary related to numbers\, time\, money\, places\, and daily activities \n Apply basic Mandarin in simple workplace and social conversations\n\nCourse Outlines: Module 1: Mental Preparation & Motivation  \n\n Understanding the importance of Mandarin communication \nBuilding confidence and interest in learning Mandarin \n\nModule 2: Hanyu Pinyin & Pronunciation  \n\n Introduction to Hanyu Pinyin \n Correct pronunciation techniques \n\nModule 3: Four Intonations (Tones)  \n\n Understanding the four Mandarin tones \n Practising tone accuracy \n\nModule 4: Daily Greetings & Useful Expressions  \n\n Common greetings \n Frequently used daily expressions \n\nModule 5: Self-Introduction & Addressing People  \n\n Introducing oneself \n Proper ways to address people \n\nDay 2 – Practical Vocabulary & Workplace Conversations  \nModule 6: Basic Vocabulary for Daily & Workplace Use  \n\n Names of things and places \n Common nouns\, verbs\, adverbs\, and adjectives \n\nModule 7: Numbers\, Time & Money  \n\n Numbers and money value \n Time\, day\, week\, month\, and year \n\nModule 8: Simple Conversations & Preferences  \n\n Expressing likes and preferences \n Asking and answering simple questions \n\nModule 9: Practical Daily Situations  \n\n Basic shopping and bargaining \n Ordering food in restaurants \n\nModule 10: Practice & Reinforcement  \n\n Singing for pronunciation practice \n Simple conversation practice \n Short test and recap \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/basic-mandarin-for-workplace-communication-2-days-2/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260929
DTEND;VALUE=DATE:20261001
DTSTAMP:20260422T075514
CREATED:20260114T014157Z
LAST-MODIFIED:20260114T014511Z
UID:50757-1790640000-1790812799@uoa-academy.com
SUMMARY:Basic English at the Workplace – Level 2 (2 Days)
DESCRIPTION:Objectives  \nThis programme is designed for employees with basic English knowledge who want to communicate more clearly and confidently at work. It focuses on improving sentence structure\, vocabulary\, and everyday workplace communication. Participants will practise speaking\, listening\, reading\, and basic writing skills commonly used in workplace situations. The programme supports participants in moving from basic understanding to more functional and confident workplace communication.  \nTarget Audience  \n\n Employees with basic English proficiency \n Staff who can communicate in simple English but lack confidence \n Employees who need to improve workplace communication skills \n\nLearning Outcomes  \n\n Communicate more clearly in common workplace situations \n Use correct sentence structures and expanded workplace vocabulary \nParticipate in basic work-related conversations and discussions \n Write short and simple work-related messages and emails \n\nCourse Outlines: Day 1  \nModule 1: Strengthening English Fundamentals  \n\n Reviewing basic grammar and sentence structure \n Expanding common workplace vocabulary \n Using correct tenses in daily work communication \n\nModule 2: Speaking Clearly and Confidently  \n\n Expressing ideas and opinions simply \n Asking questions and seeking clarification \n Improving pronunciation and clarity \n\nModule 3: Workplace Communication Skills  \n\n Communicating with colleagues and supervisors \n Handling simple telephone conversations \n Understanding and responding to instructions \n\nDay 2  \nModule 4: Writing for the Workplace  \n\n Writing simple emails and messages \n Using polite and professional language \n Avoiding common writing mistakes \n\nModule 5: Listening and Understanding at Work  \n\n Improving listening skills in meetings and discussions \nUnderstanding feedback and instructions \n Responding appropriately in conversations \n\nModule 6: Practical Communication Practice  \n\n Role-plays based on real workplace situations \n Guided speaking and writing exercises \n Practice with feedback and correction \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/basic-english-at-the-workplace-level-2/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
END:VCALENDAR