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BEGIN:VEVENT
DTSTART;VALUE=DATE:20260701
DTEND;VALUE=DATE:20260703
DTSTAMP:20260421T222239
CREATED:20260113T013415Z
LAST-MODIFIED:20260113T013415Z
UID:50683-1782864000-1783036799@uoa-academy.com
SUMMARY:From Customer Service to Customer Experience (2 Days)
DESCRIPTION:Objectives  \nThis programme helps participants move beyond basic service delivery toward creating memorable customer experiences. Participants learn to anticipate needs\, handle complaints with empathy\, and deliver consistent excellence that builds loyalty and brand trust. The programme aims to:  \n\n Strengthen participants’ ability to manage customers with professionalism and care. \nDevelop proactive service behaviors that exceed expectations. \n Equip teams with practical recovery strategies for real-life service challenges. \n\nTarget Audience  \nFrontline Staff\, Customer Service Representatives\, Call Centre Agents\, Hospitality Teams\, Sales Assistants\, and anyone involved in direct customer interaction.  \nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Differentiate between customer service and customer experience. \n Demonstrate proactive service behaviors in handling daily interactions. \nApply the WOW Recovery method to turn complaints into loyalty. \n Use empathy\, tone\, and anticipation to manage diverse customer emotions. \nCreate a consistent service culture that reflects organizational values. \n\nCourse Outlines  \nDay 1: Creating Memorable Moments  \nModule 1: The Shift from Service to Experience  \nProgram Content:  \n\n What defines excellent customer experience today \n Emotional connection and memory in customer loyalty \nThe “Moments that Matter” concept \n\nActivities / Exercises:  \n\n Service Story Reflection: Best and worst experience \n Group activity: Mapping your customer’s journey \n\nModule 2: Communication that Connects  \nProgram Content:  \n\n Verbal and non-verbal communication in service interactions \nTone\, empathy\, and active listening skills \n Handling diverse personalities and emotional triggers \n\nActivities / Exercises:  \n\n Empathy simulation: “Walk in My Shoes” \n Role-play: Calming an upset customer \n\nDay 2: Anticipate\, Recover\, and Delight  \nModule 3: Proactive Service & Anticipation Skills  \nProgram Content:  \n\n Reading customer cues before problems arise \n Anticipating needs based on service patterns \n Service personalization techniques \n\nActivities / Exercises:  \n\n “Guest Radar” observation game \n Team brainstorm: Anticipation in your department \n\nModule 4: WOW Recovery & Lasting Impressions  \nProgram Content:  \n\n Handling complaints using the WOW Recovery model \nTurning service failure into a relationship opportunity \n Building habits for consistent service excellence \n\nActivities / Exercises:  \n\n Real complaint analysis: “What went wrong?” \n Group presentation: Design your department’s WOW recovery plan \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/customer-service-to-customer-experience-2-day-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260701
DTEND;VALUE=DATE:20260703
DTSTAMP:20260421T222239
CREATED:20260113T014517Z
LAST-MODIFIED:20260122T025114Z
UID:50685-1782864000-1783036799@uoa-academy.com
SUMMARY:Handling Customer Complaints: 2-Day Professional Training
DESCRIPTION:Objectives  \nThe objective of the Handling Customer Complaints training program is to provide participants with a comprehensive understanding of the skills and knowledge necessary to effectively handle customer complaints and improve customer satisfaction. In today’s highly competitive business environment\, it is crucial for organizations to have a solid approach to managing customer complaints. Effective handling of customer complaints can help to prevent the loss of business\, maintain customer loyalty\, and even enhance the reputation of an organization.  \nTarget Audience  \nThe target audience for the Handling Customer Complaints training program includes customer service representatives\, front-line employees\, managers\, and anyone who interacts with customers in a business setting.  \nLearning Outcomes  \n\n Communicate effectively with customers using active listening techniques \nIdentify root causes of customer complaints and use problem-solving\, negotiation\, and empathy to resolve them \n Manage personal emotions and respond professionally in challenging situations \nIdentify patterns and trends in customer complaints and make recommendations for service improvement.\n\nCourse Outlines: Day 1:  \nModule 1: Introduction to Customer Complaints  \n\n The importance of effective complaint handling \n Types of customer complaints \n Understanding customer needs and expectations \n The cost of poor complaint handling \n\nModule 2: Active Listening Techniques  \n\n Importance of active listening in customer interactions \nPractical strategies for attentive and empathetic listening \nEnhancing communication through effective listening skills \n\nModule 3: Effective Communication Skills  \n\n Verbal and nonverbal communication techniques \n Active listening skills \n Asking effective questions \n Using empathy to build rapport \n\nModule 4: Managing Emotions  \n\n Understanding and managing personal emotions \n Strategies for staying calm and professional \n Dealing with angry or upset customers \n Avoiding escalation \n\nDay 2:  \nModule 5: Time management  \n\n Prioritizing complaints \n Setting realistic expectations with customers \n Managing time effectively \n Resolving complaints within an appropriate time frame \n\nModule 6: Professional Response in Challenging Situations  \n\nStrategies for maintaining professionalism in difficult scenarios \nDe-escalation techniques for defusing tense customer interactions \nCase studies on effective responses to challenging complaints \n\nModule 7: Complaint Resolution Techniques  \n\n Root cause analysis \n Problem-solving techniques \n Negotiation and conflict resolution \n Using empathy to address emotional complaints \n\nModule 8: Documentation and Follow-up  \n\n The importance of accurate documentation \n Following up with customers \n Identifying opportunities for improvement \n Preventing future complaints \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/handling-customer-complaints-2-day-professional-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260701
DTEND;VALUE=DATE:20260703
DTSTAMP:20260421T222239
CREATED:20260113T015818Z
LAST-MODIFIED:20260113T015818Z
UID:50687-1782864000-1783036799@uoa-academy.com
SUMMARY:ISO 45001 Occupational Health and Safety (OH&S) (2 Days)
DESCRIPTION:Objectives  \nThe ISO 45001 Occupational Health and Safety training is designed to establish and maintain practices that prioritize the health and safety of employees and other stakeholders. The brief objectives of ISO 45001 include the establishment of a systematic approach to OH&S management\, identification and mitigation of risks\, compliance with applicable legal and regulatory requirements\, and continuous improvement of OH&S performance.  \nTarget Audience  \nThe target audience for ISO 45001 includes employees at all levels\, middle management\, executives and indiividual seeking to enhance their commitment to employee well-being and safety. This standard is particularly relevant to companies that recognize the importance of providing a safe and healthy work environment\, reducing workplace accidents\, and minimizing occupational health risks.  \nLearning Outcomes  \n\n Gain a comprehensive understanding of OH&S management systems principles and requirements. \n Identify and assess occupational health and safety risks\, establish effective controls\, and ensure legal compliance. \n Develop skills to implement and maintain a customized and robust OH&S management system. \n Empower individuals and organizations to continuously improve OH&S performance through monitoring\, evaluation\, and preventive/corrective measures. \n Foster a safety culture\, protect employees\, and contribute to the overall well-being of the workforce. \n\nCourse Outlines:  \nDay 1  \nModule 1: Introduction to ISO 45001  \n\n Overview of Occupational Health and Safety (OH&S) management systems \nImportance of prioritizing employee and stakeholder health and safety \n\nModule 2: Objectives of ISO 45001 Training  \n\n Establishing a systematic approach to OH&S management \nIdentification and mitigation of occupational health and safety risks \nEnsuring compliance with legal and regulatory requirements \nContinuous improvement of OH&S performance \n\nModule 3: Principles and Requirements of OH&S Management Systems  \n\n Understanding the principles behind ISO 45001 \n Key requirements for implementation and documentation \n Leadership and responsibility for effective system management \n\nModule 4: Risk Identification and Mitigation  \n\n Techniques for identifying hazards and assessing OH&S risks \nDeveloping and applying effective control measures \n Case studies and practical approaches to risk mitigation \n\nDay 2:  \nModule 5: Legal Compliance  \n\n Overview of applicable OSH laws and regulatory obligations \n Ensuring ongoing legal compliance in the workplace \n Consequences of non-compliance and risk to business operations \n\nModule 6: Implementation Skills  \n\n Skills and strategies to implement ISO 45001 effectively \n Tailoring the management system to suit organizational needs and industry context \nTraining\, internal communication\, and employee involvement \n\nModule 7: Continuous Improvement  \n\n Monitoring and evaluating OH&S metrics and KPIs \n Conducting internal audits and incident reporting \n Implementing corrective and preventive actions for system enhancement \n\nModule 8: Safety Culture and Well-being  \n\n Building a proactive safety culture through leadership and engagement\n Initiatives to support employee well-being \n High-impact activities to raise safety awareness across the organization \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/iso-45001-occupational-health-safety-training-2-day-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260708
DTEND;VALUE=DATE:20260710
DTSTAMP:20260421T222239
CREATED:20260113T020937Z
LAST-MODIFIED:20260113T020937Z
UID:50689-1783468800-1783641599@uoa-academy.com
SUMMARY:QLASSIC Awareness Course  (2 Days)
DESCRIPTION:Objectives  \nThe QLASSIC Awareness Course is designed to provide participants with a comprehensive understanding of the Quality Assessment System in Construction (QLASSIC). The programme equips participants with essential knowledge and awareness of QLASSIC principles\, criteria\, and assessment methods. It aims to empower construction professionals to contribute effectively to improving construction quality by adhering to QLASSIC standards and best practices within construction projects.  \nTarget Audience  \n\n Project Managers \n Site Engineers \n Construction Personnel \n Middle Management \n Individuals involved in construction project management \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Gain in-depth knowledge of the QLASSIC framework\, covering principles\, criteria\, and assessment methods. \n Develop practical skills to apply QLASSIC standards effectively in construction projects\, ensuring the delivery of high-quality work. \n Acquire the ability to identify and address common issues related to construction quality\, fostering excellence in project execution. \n Empower participants to actively contribute to the improvement of construction quality within their respective projects. \n Enable individuals to successfully implement QLASSIC standards\, enhancing overall project quality and success. \n\nCourse Outlines:  \nDay 1 – QLASSIC Fundamentals & Framework  \nModule 1: Introduction to QLASSIC  \n\n Overview of Quality Assessment System in Construction (QLASSIC) \nKey principles and philosophy behind QLASSIC \n\nModule 2: Understanding the QLASSIC Framework  \n\n In-depth exploration of the QLASSIC framework \n Examination of QLASSIC principles\, criteria\, and assessment methods \n\nModule 3: Application of QLASSIC Standards  \n\n Developing practical skills to apply QLASSIC standards \nEnsuring effective implementation of QLASSIC in construction projects \n\nDay 2:  \nQuality Issues\, Implementation & Continuous Improvement  \nModule 4: Addressing Common Construction Quality Issues  \n\n Identification of common quality issues in construction projects \nAnalysis of factors contributing to quality challenges \n Strategies for addressing and resolving quality issues \n\nModule 5: Empowering Project Contributors  \n\n Strategies for active contribution to construction quality improvement \nRoles and responsibilities of project team members \n Encouraging a culture of excellence in project execution \n\nModule 6: Successful Implementation of QLASSIC  \n\n Achieving proficiency in implementing QLASSIC standards \nEnhancing overall project quality \n Ensuring successful project outcomes through quality compliance \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/qlassic-awareness-course-quality-assessment-in-construction/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260708
DTEND;VALUE=DATE:20260710
DTSTAMP:20260421T222239
CREATED:20260113T022908Z
LAST-MODIFIED:20260113T022908Z
UID:50693-1783468800-1783641599@uoa-academy.com
SUMMARY:Corporate Video Essentials: Shoot & Edit Using Mobile (2 Days)
DESCRIPTION:Objectives  \nThis programme is designed to help participants understand basic video production concepts and apply beginner-friendly filming and editing techniques using mobile devices. Participants will learn how to capture professional-looking corporate videos\, apply simple filming frameworks\, and edit short videos using mobile applications such as CapCut or Canva Video. The programme focuses on practical application suitable for corporate communication\, marketing\, and internal content creation.  \nTarget Audience  \n\n Marketing teams \n Communication officers \n Human Resource personnel \n Corporate content creators \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Remember basic video production and audio concepts \n Understand framing\, composition\, and sound fundamentals \n Apply simple mobile filming techniques for corporate scenarios \n Perform basic video editing using mobile applications \n Create short corporate video clips confidently \n\nCourse Outlines: Day 1 – Video Fundamentals & Mobile Filming  \nModule 1: Basics of Video Production  \n\n Introduction to basic video production concepts \n Understanding video purpose and corporate usage \n\nModule 2: Understanding Framing\, Composition & Sound  \n\n Framing and composition basics \n Importance of sound and audio quality in videos \n\nModule 3: Mobile Filming Techniques  \n\n Filming using mobile devices \n Camera angles\, stability\, and lighting basic \n\nModule 4: Simple Script Structure for Corporate Videos  \n\n Understanding simple scripting frameworks \n Structuring messages for corporate video content \n\nModule 5: Filming Practice (Activity)  \n\n Hands-on mobile filming practice \n Guided filming exercises \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/corporate-video-essentials-mobile-shooting-editing-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260709
DTEND;VALUE=DATE:20260710
DTSTAMP:20260421T222239
CREATED:20260113T021556Z
LAST-MODIFIED:20260113T021556Z
UID:50691-1783555200-1783641599@uoa-academy.com
SUMMARY:Scaffolding Training  (1 Day)
DESCRIPTION:Objectives  \nThe Scaffolding Training programme is designed to equip participants with the essential knowledge and practical skills to provide effective instructional support in learning environments. The programme focuses on understanding scaffolding concepts\, applying appropriate techniques\, and tailoring support to learners’ needs to enhance engagement\, understanding\, and retention.  \nThis 1-day programme consolidates key concepts and practical elements from the original design\, enabling participants to apply scaffolding strategies confidently within educational\, training\, and workplace learning settings.  \nTarget Audience  \n\n Educators and lecturers \n Trainers and facilitators \n Instructional designers \n Corporate trainers and learning practitioners \n Individuals involved in facilitating learning and development programmes \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Understand the importance of scaffolding in effective learning \n Apply key scaffolding techniques in instructional settings \n Tailor learning support to meet individual learner needs \n Model effective learning behaviours to enhance understanding \n Foster engaging learning experiences and improve knowledge retention \n\nCourse Outlines:  \nDay 1  \nModule 1: Introduction to Scaffolding in Learning  \n\n Understanding the concept and importance of scaffolding \nRole of scaffolding in facilitating effective learning experiences \nOverview of programme objectives and structure \n\nModule 2: Scaffolding Techniques & Applications  \n\n Overview of various scaffolding techniques \n Application of scaffolding methods in different learning contexts \nCase examples of successful scaffolding implementation \nPractical exercises for hands-on understanding \n\nModule 3: Tailoring Support to Learner Needs  \n\n Identifying individual learner needs \n Strategies for adapting instructional support \n Creating a supportive and adaptive learning environment \nReal-world examples of personalised scaffolding approaches \n\nModule 4: Modelling Effective Learning Behaviours  \n\n Importance of modelling in learning facilitation \n Demonstrating behaviours that enhance engagement and understanding \nRole-playing and simulation activities for application \n\nModule 5: Fostering Engagement & Knowledge Retention  \n\n Techniques to create engaging learning experiences \n Strategies to reinforce and consolidate learning \n Using feedback and assessment to support retention \n Key takeaways and practical application planning \n\nPRICING: \n\nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/instructional-scaffolding-training-for-educators-trainers/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260714
DTEND;VALUE=DATE:20260716
DTSTAMP:20260421T222239
CREATED:20260113T023500Z
LAST-MODIFIED:20260113T024204Z
UID:50695-1783987200-1784159999@uoa-academy.com
SUMMARY:Measuring ROI & Training Results: 5-Level Evaluation Course
DESCRIPTION:Introduction  \nTraining programs are vital for improving organizational performance\, but evaluating their effectiveness is a significant challenge. Historically\, training success has been measured through participant feedback and self-reported learning\, often collected via “smile-sheets.” While these methods are easy to use and tend to yield positive results\, they fail to measure the true impact of the training—specifically\, whether the learning is applied in the workplace and how it affects key business metrics.  \n“How to Measure Training Results” introduces a systematic framework to address this gap. This methodology\, which spans five levels\, provides a comprehensive approach for evaluating training programs. It allows organizations to scrutinize success from every angle\, moving beyond simple participant satisfaction to assess the actual transfer of skills and the tangible impact on business goals\, helping decision-makers determine which programs are effective and how to improve them. \nKey learning outcomes \n\nAt the endof the training\,participants willbe able to:\nIdentify requirements anddevelopstrategies tomeet youroverallmeasurementneeds.\nDevelopevaluationandmeasurement processes for specific trainingprogrammes.\nAnalyse results andidentify changes in behaviour andbusiness impact.\nIdentify the costsof a trainingprogramme\, andcalculate its returnoninvestment (ROI).\nUsedata-basedfeedback toimprove effective trainingprogrammes and discontinueor improve ineffective programmes.\nValidate trainingprogrammesby linking themtobusinessperformancemeasures.\n\nWhy is this course required? \nEffective training evaluation is a critical challenge for many organizations\, leading to ineffective ROI calculations and difficulty justifying training budgets. Without a strategic approach to measurement\, learning and development teams struggle to prove the value of their programs\, which can result in missed opportunities and budget cuts.  \nThe Measuring ROI and Evaluating Training Effectiveness course provides a structured framework to tackle these issues. It teaches participants how to use ROI methodologies and optimize data collection to create systems that deliver measurable results. This empowers professionals to better calculate financial gains\, align training with business goals\, and improve the overall \nWho should attend?  \n\nDirector of Learning and Development \nLearning and Development Manager \nTraining Manager \nDirector of Human Resources \nHuman Resource Manager \nDirectors of Human Capital \nTraining Executives \nTrainers \n\nPRICING: \n\nTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/measuring-roi-training-results-5-level-evaluation-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260714
DTEND;VALUE=DATE:20260716
DTSTAMP:20260421T222239
CREATED:20260113T024849Z
LAST-MODIFIED:20260113T024849Z
UID:50700-1783987200-1784159999@uoa-academy.com
SUMMARY:AI for People Leaders  (2 Days)
DESCRIPTION:Objectives  \nAI for People Leaders is a practical and interactive programme designed to equip leaders with the knowledge and skills to leverage Artificial Intelligence (AI) in managing people\, improving productivity\, and supporting better decision-making. As AI reshapes how work is done\, leaders must learn to integrate technology responsibly while preserving empathy\, trust\, and human connection.  \nThis 2-day programme expands beyond awareness to application\, enabling leaders to explore AI tools for communication\, engagement\, performance tracking\, and talent development while addressing ethical considerations and responsible leadership in an AI-enabled workplace.  \nTarget Audience  \n\n Team Leaders and Supervisors \n Managers and Department Heads \n HR and People Managers \n Senior Leaders driving digital transformation \n Entrepreneurs and SME Owners managing teams \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Understand AI fundamentals and its impact on leadership and the future of work \nUse AI tools to enhance communication\, collaboration\, and decision-making \nApply AI for productivity management\, performance tracking\, and talent development \nBalance AI adoption with human empathy and leadership judgment \nRecognise ethical considerations to ensure responsible\, inclusive\, and trustworthy leadership \n\nCourse Outlines: Day 1 – AI Foundations & Productivity for People Leaders  \nModule 1: Understanding AI and the Future of Leadership  \n\n What AI is and is not in the context of people leadership \nHow AI is reshaping workplaces and leadership roles \nOpportunities and challenges of AI in managing teams \nBalancing human empathy with machine intelligence \n\nModule 2: AI Tools for Productivity and Team Management  \n\n AI-enabled project and task management tools \n Automating routine administrative work \n Freeing leaders’ time for high-value people conversations \nCase study: how leaders boost productivity using AI \n\nModule 3: AI-Driven Performance Tracking & Insights  \n\n Using AI dashboards for monitoring performance trends \nPredictive analytics for workforce planning \n Interpreting AI insights without over-reliance \n Using data to support (not replace) leadership judgment \n\nModule 4: Practical Application – AI for Leadership Productivity  \n\n Hands-on exploration of AI tools \n Applying AI to real leadership scenarios \n Guided practice and reflection \n\nDay 2 – Communication\, Engagement & Responsible AI Leadership  \nModule 5: Enhancing Leadership Communication with AI  \n\n Generative AI for leadership communication \n Drafting emails\, reports\, and presentations \n Maintaining authenticity and leadership voice \n Practical demo: drafting leadership messages with AI tools \n\nModule 6: AI for Engagement\, Feedback & Talent Development  \n\n Personalising engagement using AI-driven insights \n AI-powered feedback and sentiment analysis \n Supporting coaching\, learning\, and development with AI \nLimits of AI in people development \n\nModule 7: Ethical and Responsible AI Leadership  \n\n Recognising AI bias and risks in people management \nBuilding trust and transparency in AI adoption \n Ensuring inclusivity\, fairness\, and human-centred leadership \nGovernance considerations for leaders \n\nModule 8: Action Planning – Becoming an AI-Enabled People Leader  \n\n Defining personal leadership boundaries with AI \n Identifying immediate and long-term AI use cases \n Creating an AI-enabled leadership roadmap \n Reflection\, commitment\, and programme closing \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/ai-for-people-leaders-2-day-leadership-hr-tech-workshop/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260714
DTEND;VALUE=DATE:20260716
DTSTAMP:20260421T222239
CREATED:20260113T030250Z
LAST-MODIFIED:20260113T030250Z
UID:50703-1783987200-1784159999@uoa-academy.com
SUMMARY:Managing Effective Teams: Building Collaboration\, Trust\, and Accountability at Work (2 Days)
DESCRIPTION:Objectives  \nThis 2-day in-person training equips managers and team leaders with the core competencies to lead high-performing teams in today’s dynamic workplace. Focused on Malaysian organisational realities\, the course addresses communication gaps\, role clarity\, conflict resolution\, motivation strategies\, and alignment to shared goals. Participants will gain practical frameworks to improve team effectiveness\, foster trust\, and manage team dynamics with confidence  \nTarget Audience  \n\n Team leaders\, supervisors\, middle managers\, and functional heads responsible for managing team performance\, cohesion\, and workplace collaboration. \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Identify the key elements of effective teams and assess current team dynamics \nApply communication strategies that improve trust\, alignment\, and performance \nManage team conflict and resolve misunderstandings constructively \nUse motivation and delegation techniques to drive accountability and ownership \nImplement team action plans to enhance collaboration and team culture \n\nCourse Outlines  \nDay 1: Building Strong Team Foundations & Trust  \nModule 1: Foundations of High-Performance Teams  \n\n Define team effectiveness using models (e.g.\, Tuckman\, Lencioni) \nDiagnose strengths and weaknesses in current teams \nStages of team development \n Characteristics of dysfunctional teams \n\nModule 2: Communication and Role Clarity  \n\n Improve team communication through clarity and feedback \nAlign roles\, goals\, and expectations \n Communication styles \n Role alignment tools \n\nModule 3: Building Trust and Psychological Safety  \n\n Recognise barriers to trust in teams \n Apply behaviours that foster open\, supportive environments \nTrust behaviour \n Safe-to-speak cultures \n\nDay 2: Managing Conflict\, Accountability & Team Culture  \nModule 4: Conflict Management and Constructive Tension  \n\n Identify common sources of team conflict \n Use structured conversations to resolve tension \n Types of conflict (task vs relationship) \n Conflict resolution tools \n\nModule 5: Motivation and Accountability  \n\n Use intrinsic and extrinsic motivation techniques \n Reinforce team accountability without micromanaging \n Motivation styles \n Performance feedback loops \n\nModule 6: Leading Team Culture and Next Steps  \n\n Embed positive norms and rituals into team life \n Develop a team improvement action plan \n Culture shaping tools \n Continuous improvement practices \n\nTraining Methodology  \nThis programme is delivered through case studies and real-life workplace scenarios supported by group discussions and interactive mapping exercises. Participants engage in role plays and communication simulations to practise team leadership skills in realistic situations. Self and team diagnostic tools are used to increase awareness of team dynamics. Learning is reinforced through action planning and peer coaching to ensure practical application at the workplace.  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/managing-effective-teams-building-trust-accountability/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260721
DTEND;VALUE=DATE:20260723
DTSTAMP:20260421T222239
CREATED:20260113T031627Z
LAST-MODIFIED:20260113T031733Z
UID:50702-1784592000-1784764799@uoa-academy.com
SUMMARY:Conflict Resolution: Getting Along in the Workplace
DESCRIPTION:Objectives  \nConflict is a natural part of any workplace\, but when not effectively managed\, it can hinder productivity\, damage relationships\, and impact overall team morale. This two-day training course focuses on equipping participants with essential conflict resolution skills to promote a harmonious work environment. Participants will learn strategies and techniques to identify\, address\, and resolve conflicts\, fostering open communication\, collaboration\, and a positive workplace culture.  \nTarget Audience  \nAll levels of staff including senior and mid-managers\, supervisors\, executives\, frontline staff and those who seek to improve their professional skills in business communication.  \nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Understand the nature and causes of workplace conflicts. \n Identify different conflict resolution styles and their implications. \n Apply effective communication techniques to prevent and manage conflicts. \nUtilize active listening skills to understand and address underlying concerns. \n\nCourse Outlines: Day 1:  \nModule 1:Introduction to Workplace Conflict  \n\n Understanding the nature and impact of workplace conflicts \nCommon causes and signs of conflicts \n The importance of addressing conflicts proactively \n\nModule 2: Conflict Resolution Styles  \n\n Exploring different conflict resolution styles \n Recognizing the strengths and limitations of each style\nIdentifying personal conflict resolution tendencies \n\nModule 3: Effective Communication in Conflict Resolution  \n\n Importance of clear and assertive communication \n Nonverbal communication and its impact on conflict resolution \nActive listening techniques to promote understanding \n\nModule 4: Problem-Solving Approaches  \n\n Applying problem-solving techniques to conflicts \n Identifying underlying interests and needs \n Generating creative options for resolution \n\nDay 2:  \nModule 5: Emotional Intelligence in Conflict Resolution  \n\n Understanding emotions and their role in conflicts \n Managing personal emotions during conflicts \n Empathy and building rapport to diffuse tension \n\nModule 6: Collaboration and Negotiation  \n\n Collaborative approaches to conflict resolution \n Building consensus and reaching win-win outcomes \n Negotiation techniques for mutually beneficial resolutions \n\nModule 7: Preventing and Resolving Workplace Conflicts  \n\n Strategies for preventing conflicts in the workplace \n Early intervention and conflict management techniques \nMediation and facilitation skills \n\nModule 8: Developing a Conflict Resolution Action Plan  \n\n Identifying personal areas for growth in conflict resolution \nCreating an action plan for implementing conflict resolution strategies \nApplying conflict resolution skills in real-life scenarios \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/conflict-resolution-getting-along-in-the-workplace-4/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260721
DTEND;VALUE=DATE:20260723
DTSTAMP:20260421T222239
CREATED:20260113T032402Z
LAST-MODIFIED:20260113T032402Z
UID:50706-1784592000-1784764799@uoa-academy.com
SUMMARY:Effective Communication: Leveraging NLP Techniques (2 Days)
DESCRIPTION:Objectives  \nEffective communication is essential for fostering collaboration and achieving success within teams\, especially in environments where individuals bring diverse personalities and communication preferences. This programme explores how understanding personalities through the NLP Representation System can significantly enhance communication effectiveness.  \nParticipants will learn how thoughts\, language\, and behaviour are connected\, and how to adapt communication styles to suit different representation systems. Through interactive exercises\, discussions\, and real-life scenarios\, the programme equips participants with practical tools to reduce misunderstandings\, strengthen relationships\, and communicate with greater clarity and impact in the workplace.  \nTarget Audience  \n\n Team Leaders and Supervisors \n Managers and Department Heads \n HR Professionals \n Team Members working in diverse teams \n Professionals seeking to improve interpersonal and workplace communication \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Identify personality types using NLP Representation Systems \n Adapt communication strategies based on different NLP preferences \nApply verbal and non-verbal communication techniques effectively \nDemonstrate active and empathetic listening skills \n Communicate clearly and confidently in challenging or emotionally charged situations \n\nCourse Outlines:  \nDay 1 – NLP Foundations & Understanding Communication Preferences  \nModule 1: Introduction & Fundamentals of Effective Communication  \n\n Welcome\, self-introduction\, and ice breaker \n Setting intentions and programme objectives \n Fundamentals of effective communication \n Common communication challenges in teams \n\nModule 2: Introduction to NLP  \n\n Understanding Neuro-Linguistic Programming (NLP) principles \n Connection between thoughts\, language\, and behaviour \n Identifying common communication barriers \n\nModule 3: Understanding Personality & Communication Styles  \n\n How personality influences communication styles and preferences\n Introduction to Representation Systems \n Representation Systems assessment \n Identifying one’s primary representation system and its impact on interactions \n\nModule 4: Understanding Your Communication Preference  \n\n Overview of NLP Representation Systems (Visual\, Auditory\, Kinesthetic) \nIdentifying your dominant representation system \n How different systems influence communication styles and preferences \nSharing and reflection \n\nModule 5: Clear & Concise Communication  \n\n Structuring messages using the “Triage Model” (Must-say\, Nice-to-say\, Don’t-say) \nPrioritising key messages for different stakeholders \n Using simple language and visual aids to improve understanding \nCommunicating effectively with diverse audiences \n\nDay 2 – Listening\, Rapport & Practical Application  \nModule 6: Active Listening Skills  \n\n Understanding active and empathetic listening \n Demonstrating active listening techniques \n Identifying barriers to effective listening \n Role-play practice with feedback \n\nModule 7: Clarity in Conversations  \n\n Spotting vague or distorted statements in conversations \nAsking precise and clarifying questions \n Using the Questioning Model \n Staying calm and professional in emotionally charged situations \n\nModule 8: Building Rapport Using NLP  \n\n Importance of rapport in communication \n NLP techniques: mirroring\, matching\, and pacing \n Verbal and non-verbal rapport building \n\nModule 9: Constructive Feedback & Growth Conversations  \n\n Giving and receiving feedback constructively \n Using specific and actionable language \n Encouraging growth and development through supportive feedback \n\nModule 10: Scenario Sharing & Solution Building  \n\n Sharing real-life workplace communication challenges \nGroup discussion on root causes and emotional triggers \nApplying NLP and feedback techniques to propose solutions \nPresentation of alternative phrases\, behaviours\, and approaches \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/effective-communication-nlp-training-for-teams/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260721
DTEND;VALUE=DATE:20260723
DTSTAMP:20260421T222239
CREATED:20260113T033228Z
LAST-MODIFIED:20260113T033228Z
UID:50708-1784592000-1784764799@uoa-academy.com
SUMMARY:Effective Coaching & Mentoring for Leaders  (2 days)
DESCRIPTION:Objectives  \nThe key objectives of the Effective Coaching & Mentoring for Leaders course are to equip leaders with the skills and strategies necessary to foster a culture of continuous learning\, development\, and growth within their teams. The course aims to empower leaders to effectively coach and mentor their team members\, facilitating professional advancement\, enhancing performance\, and fostering a collaborative and supportive work environment.  \nTarget Audience  \nThis course is specifically designed for leaders\, middle management\, senior managers\, and those in leadership positions who are responsible for guiding and developing their teams. It is suitable for leaders seeking to enhance their coaching and mentoring capabilities to drive individual and collective success within the organization.  \nLearning Outcomes  \n\n Enhance communication skills to build trust and rapport with team members. \nDevelop the capability to set SMART goals and objectives\, strategically enhancing team performance through targeted coaching and mentoring. \n Cultivate a culture of inclusivity and diversity within coaching and mentoring relationships\, navigating cultural differences adeptly in the context of leadership development. \n\nCourse Outlines:  \nDay 1:  \nModule 1: Foundations of Coaching and Mentoring  \n\n Understanding the principles of coaching and mentoring in leadership \nEstablishing a culture of continuous learning\, development\, and growth within teams \n\nModule 2: Communication Excellence  \n\n Enhancing communication skills for building trust and fostering rapport with team members \n Active listening techniques for effective individual engagement \n\nModule 3: Strategic Goal Setting and Performance Enhancement  \n\n Developing the capability to set SMART goals and objectives \n Strategically enhancing team performance through targeted coaching and mentoring interventions \n\nModule 4: Expertise in Feedback and Constructive Criticism  \n\n Mastering the delivery of constructive feedback to inspire continuous improvement \nPractical techniques for providing feedback within a professional context \n\nDay 2:  \nModule 5: Skill Development Through Strategic Coaching  \n\n Identifying and addressing individual and team skill gaps \n Tailored coaching sessions for systematic skill development \n\nModule 6: Mentoring for Career Advancement Excellence  \n\n Recognizing the pivotal role of mentoring in fostering career growth and success \nEstablishing mentoring relationships conducive to sustained professional development \n\nModule 7: Cultivating Inclusivity and Diversity  \n\n Fostering a culture of inclusivity and diversity within coaching and mentoring relationships \n Navigating cultural differences adeptly in the context of leadership development \n\nModule 8: Measuring Impact and Continuous Improvement  \n\n Implementing methods to measure the impact of coaching and mentoring interventions \n Strategies for continuous improvement in coaching and mentoring practices \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/effective-coaching-mentoring-for-leaders-2/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
END:VCALENDAR