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BEGIN:VEVENT
DTSTART;VALUE=DATE:20260603
DTEND;VALUE=DATE:20260605
DTSTAMP:20260421T204117
CREATED:20260112T042039Z
LAST-MODIFIED:20260112T042039Z
UID:50612-1780444800-1780617599@uoa-academy.com
SUMMARY:Telephone Techniques and Handling Difficult Clients (2 Days)
DESCRIPTION:Objectives  \nThe Telephone Techniques and Handling Difficult Clients course aims to enhance participants’ communication skills in telephone interactions and equip them with strategies to effectively manage challenging client interactions. The primary objectives include providing insights into telephone etiquette\, developing techniques for handling difficult clients\, and fostering a positive customer service experience.  \nTarget Audience  \nThis course is designed for customer service representatives\, executives\, and professionals involved in telephone-based interactions. It is suitable for individuals seeking to improve their telephone communication skills and effectively handle challenging client situations. The content caters to those in various industries where telephone communication plays a crucial role in customer relations.  \nLearning Outcomes  \n\n Gain proficiency in telephone etiquette\, encompassing effective greetings\, active listening\, and maintaining a professional tone. \n Develop strategies for managing difficult clients\, addressing complaints\, and resolving conflicts during telephone interactions. \n Acquire skills to enhance customer satisfaction through improved communication effectiveness. \n Contribute to a positive and professional organizational image through effective telephone techniques. \n Empower participants with the knowledge and tools to handle challenging client interactions with confidence and professionalism. \n\nCourse Outlines:  \nDay 1:  \nModule 1: Foundations of Effective Telephone Communication  \n\n Professional Telephone Etiquette (Greetings\, Introductions\, Closing Remarks) \nActive Listening Skills (Techniques for Effective Listening and Understanding) \nNonverbal Communication in Telephone Interactions (Tone of Voice\, Pace\, Enunciation) \n Building Rapport and Establishing Trust \n\nModule 2: Handling Customer Inquiries and Requests  \n\n Gathering Information and Clarifying Client Needs \n Providing Accurate and Concise Information \n Problem-Solving Techniques for Common Customer Inquiries \n Directing Calls and Transferring Calls Effectively \n\nModule 3: Techniques for Handling Customer Complaints  \n\n Active Listening and Empathy in Complaint Handling \n Acknowledging and Validating Customer Concerns \n De-escalation Techniques for Angry or Frustrated Clients \n Finding Solutions and Resolving Complaints Effectively \n\nModule 4: Building Rapport and Customer Relationships  \n\n Personalized Communication and Customer Recognition \n Active Listening and Empathy in Customer Interactions \n Building Trust and Credibility through Effective Communication \n\nDay 2:  \nModule 5: Dealing with Difficult Client Behaviors  \n\n Identifying and Addressing Aggressive\, Rude\, or Demanding Clients \nSetting Boundaries and Maintaining Professionalism \n Handling Difficult Conversations and Difficult People \n Techniques for Remaining Calm and Composed under Pressure \n\nModule 6: Handling Difficult Situations  \n\n Dealing with Irate Customers and Handling Angry Outbursts \nManaging Difficult Calls and Escalation Situations \n Handling Customer Complaints and Disputes \n Techniques for Handling Difficult or Sensitive Topics \n\nModule 7: Communication Technology and Tools  \n\n Utilizing Telephone Systems and Communication Technologies \nEffective Use of Call Recording and Monitoring Tools \n Communication Protocols and Best Practices \n Technology and its Impact on Customer Service \n\nModule 8: Enhancing Customer Satisfaction  \n\n Measuring Customer Satisfaction and Gathering Feedback \nUsing Customer Feedback to Improve Telephone Interactions \nCreating a Positive Customer Experience \n Building Long-Term Customer Relationships \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/telephone-techniques-handling-difficult-clients-2-day-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260603
DTEND;VALUE=DATE:20260605
DTSTAMP:20260421T204117
CREATED:20260112T042802Z
LAST-MODIFIED:20260112T042802Z
UID:50614-1780444800-1780617599@uoa-academy.com
SUMMARY:Professional Email Etiquette\, Writing Skills & Office
DESCRIPTION:Objectives  \nEffective workplace communication is essential for professionalism\, efficiency\, and organisational credibility. This 2-day programme equips participants with practical skills to communicate clearly and professionally through emails\, written correspondence\, and daily office interactions.  \nThe programme focuses on professional email etiquette\, structured writing skills\, and effective office communication practices. Participants will learn how to manage tone\, clarity\, and intent across different communication situations while maintaining professionalism and courtesy in both internal and external correspondence.  \nTarget Audience  \n\n Executives\, managers\, and supervisors \n Administrative and support staff \n Professionals involved in internal and external communication \n Employees who write emails\, reports\, or official workplace messages \n\nLearning Outcomes  \n\n Apply professional email etiquette in workplace communication \n Write clear\, concise\, and well-structured professional messages \n Use appropriate tone and language for different audiences and situations \nHandle sensitive or challenging communication professionally \n Communicate effectively with colleagues\, superiors\, and external parties \nContribute to a positive and professional office communication culture \n\nCourse Outlines: Day 1 – Professional Email Etiquette & Writing Fundamentals  \nModule 1: Fundamentals of Professional Email Etiquette  \n\n Importance of email etiquette in the workplace \n Common email mistakes and their impact \n Email as a reflection of personal and organisational image \n\nModule 2: Professional Tone\, Language & Style  \n\n Choosing appropriate tone for different recipients \n Formal\, semi-formal\, and informal writing styles \n Polite\, respectful\, and professional language usage \n\nModule 3: Structuring Effective Emails & Written Messages  \n\n Organising emails for clarity and purpose \n Writing effective subject lines \n Structuring messages for readability and action \n\nModule 4: Writing Skills for Workplace Communication  \n\n Writing clearly and concisely \n Avoiding ambiguity and misinterpretation \n Grammar\, word choice\, and sentence structure essentials \n\nDay 2 – Office Communication & Handling Workplace Scenarios Module  \n5: Managing Email Interactions with Courtesy  \n\n Responding promptly and professionally \n Acknowledging emails appropriately \n Managing follow-ups and reminders \n\nModule 6: Handling Challenging & Sensitive Communication  \n\n Managing complaints and dissatisfaction professionally \nWriting firm yet polite messages \n Handling conflict and misunderstandings through writing\n\nModule 7: Office Communication Skills  \n\n Communicating effectively with colleagues and supervisors \nProfessional communication across departments \n Managing expectations and clarity in office communication \n\nModule 8: Building a Professional Communication Culture  \n\n Establishing communication standards in the workplace \nConsistency in written and email communication \n Best practices for professional office correspondence \nPersonal action plan for improving communication effectiveness \n\n  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/professional-email-etiquette-business-writing-skills-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260603
DTEND;VALUE=DATE:20260605
DTSTAMP:20260421T204117
CREATED:20260112T054510Z
LAST-MODIFIED:20260112T054510Z
UID:50616-1780444800-1780617599@uoa-academy.com
SUMMARY:ISO 14001 – Awareness Training  Environmental Management Systems (EMS)  (2 Days)
DESCRIPTION:Objectives  \nThe ISO 14001 – Awareness Training – Environmental Management Systems programme is designed to provide participants with a foundational understanding of ISO 14001 and its role in supporting effective environmental management. The programme introduces key principles\, requirements\, and benefits of ISO 14001 while emphasising environmental stewardship and sustainable business practices.  \nThe 2-day format allows participants to gain deeper awareness of EMS concepts\, regulatory compliance\, and practical implementation considerations\, enabling organisations to strengthen environmental responsibility and support sustainability objectives.  \nTarget Audience  \n\n Professionals at all levels \n Executives and Senior Managers \n Managers and Supervisors \n Personnel involved in environmental management\, compliance\, or sustainability initiatives \n Individuals seeking awareness of ISO 14001 and EMS \n\nLearning Outcomes  \n\n Develop foundational knowledge of ISO 14001 and Environmental Management Systems \n Understand the core principles\, requirements\, and benefits of ISO 14001 \nRecognise the importance of environmental stewardship in organisational operations \n Support the implementation and maintenance of effective environmental management practices \n Contribute to environmentally sustainable practices and regulatory compliance \nStrengthen organisational commitment to environmental responsibility\n\nCourse Outlines:  \nDay 1 – ISO 14001 Fundamentals & Environmental Principles  \nModule 1: Introduction to ISO 14001 & Environmental Management Systems  \n\n Overview of ISO 14001 and its global significance \n Purpose and benefits of Environmental Management Systems \nRelationship between EMS and organisational sustainability \n\nModule 2: Key Principles of ISO 14001  \n\n Core principles underpinning ISO 14001 \n Risk-based thinking and environmental responsibility \n Continual improvement and preventive approach \n\nModule 3: Understanding ISO 14001 Requirements  \n\n Overview of ISO 14001 clauses and structure \n Understanding compliance obligations \n Roles and responsibilities within an EMS \n\nModule 4: Environmental Stewardship & Sustainable Practices  \n\n Role of environmental stewardship in organisations \n Integrating sustainable practices into daily operations \n Environmental awareness and employee involvement \n\nDay 2 – EMS Implementation\, Roles & Continuous Improvement  \nModule 5: Implementation of Environmental Management Systems  \n\n Steps to implement an effective EMS \n Aligning EMS with organisational processes \n Documentation and operational controls \n\nModule 6: Maintenance & Continuous Improvement  \n\n Monitoring and measuring environmental performance \n Internal evaluation and improvement opportunities \n Best practices for sustaining EMS effectiveness \n\nModule 7: Roles of Professionals & Leadership in Environmental Responsibility  \n\n Responsibilities of professionals\, executives\, and senior managers\nLeadership commitment and environmental culture \n Promoting awareness and accountability across the organisation \n\nModule 8: EMS Awareness\, Compliance & Organisational Readiness  \n\n Supporting compliance with environmental standards \n Preparing organisations for audits and assessments (awareness level) \nKey takeaways and action planning for workplace application \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/iso-14001-awareness-training-environmental-management-systems-2/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260609
DTEND;VALUE=DATE:20260611
DTSTAMP:20260421T204117
CREATED:20260112T055413Z
LAST-MODIFIED:20260112T055413Z
UID:50620-1780963200-1781135999@uoa-academy.com
SUMMARY:Hazard Identification\, Risk Assessment and Risk Control (HIRARC) (2 Days)
DESCRIPTION:Objectives  \nThe Hazard Identification\, Risk Assessment\, and Risk Control (HIRARC) Training Course is designed to equip participants with the essential knowledge and skills to systematically identify\, assess\, and control hazards in the workplace. The course is designed to instill a comprehensive understanding of HIRARC principles\, fostering a proactive safety culture within organizations.  \nTarget Audience  \nThis training course is tailored for individuals across various industries\, including but not limited to safety officers\, supervisors\, managers\, and middle management that are involved in health and safety responsibilities. It caters to professionals seeking to enhance their proficiency in hazard identification\, risk assessment\, and risk control\, ultimately contributing to a safer working environment.  \nLearning Outcomes  \n\n Thorough understanding of HIRARC methodology. \n Proficiency in identifying workplace hazards and conducting risk assessments. ● Implementation of practical risk control measures. \n Development of clear safety communication skills. \n Active contribution to robust safety management systems. \n Empowerment to minimize risks and foster a safer work environment. \n\nCourse Outlines:  \nDay 1:  \nModule 1: Introduction to HIRARC Principles  \n\n Overview and importance of Hazard Identification\, Risk Assessment\, and Risk Control. \n Principles of fostering a proactive safety culture. \n\nModule 2: HIRARC Methodology  \n\n In-depth exploration and practical application exercises. \n Case studies illustrating successful HIRARC implementation. \n\nModule 3: Target Audience and Industry Application  \n\n Identification of target audience and customization for diverse industries. ● Practical scenarios and discussions for industry-specific application. \n\nModule 4: Proficiency in Hazard Identification and Risk Assessment ● Techniques for identifying workplace hazards.  \n\n Step-by-step guide to conducting effective risk assessments. \n\nDay 2:  \nModule 5: Practical Risk Control Measures  \n\n Implementation strategies and real-world simulations. \n Showcasing successful risk control practices through case studies. \n\nModule 6: Safety Communication Skills  \n\n Importance of clear safety communication. \n Developing effective communication strategies. \n\nModule 7: Contribution to Safety Management Systems  \n\n Active contribution to robust safety management systems. \n Integration of HIRARC principles into organizational safety frameworks. \n\nModule 8: Empowerment for a Safer Work Environment  \n\n Strategies for minimizing risks in the workplace. \n Fostering a culture of safety empowerment. \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/hirarc-training-hazard-identification-risk-assessment-control/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260609
DTEND;VALUE=DATE:20260611
DTSTAMP:20260421T204117
CREATED:20260112T063629Z
LAST-MODIFIED:20260112T063629Z
UID:50622-1780963200-1781135999@uoa-academy.com
SUMMARY:Corporate Social Media Content Essentials  (2 Days)
DESCRIPTION:Objectives  \nCorporate Social Media Content Essentials this programme is designed to help participants understand the fundamentals of social media communication and apply simple yet effective content techniques suitable for corporate use. Participants will gain foundational knowledge of social media platforms\, corporate brand messaging\, and content creation approaches aligned with organisational objectives. The programme emphasises practical application using accessible tools such as Canva and mobile devices to support day-to-day corporate social media needs.  \nTarget Audience  \n\n Junior Executives \n Communication Teams \n Marketing Staff \n Corporate Affairs Teams \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Remember key concepts of major social media platforms and content categories \nUnderstand how brand voice\, tone\, and messaging function in a corporate setting \nApply basic content creation skills using Canva and mobile tools for corporate communication \n\nCourse Outlines: Day 1 – Social Media Fundamentals & Corporate Content Basics  \nModule 1: Social Media Platform Overview  \n\n Overview of key social media platforms \n Understanding platform purposes and audience behaviour\n\nModule 2: Understanding Corporate Brand Messaging  \n\n Brand voice and tone in corporate communication \n Aligning messaging with organisational values and objectives\n\nModule 3: Types of Social Media Content  \n\n Content categories for corporate social media \n Informative\, engagement\, and branding content \n\nModule 4: Caption Basics & Messaging Structure  \n\n Writing clear and effective captions \n Structuring messages for clarity and impact \n\nModule 5: Practical Activity – Social Media Posts Using Canva  \n\n Guided Canva content creation \n Designing simple corporate social media posts\n\nDay 2 – Video Content & Content Planning Module 6: Essentials of Video Content  \n\n Understanding basic video content principles \n Video formats suitable for corporate use \n\nModule 7: How TikTok & Instagram Content Works for Corporates  \n\n Platform-specific content behaviour \n Corporate adaptation of TikTok and Instagram formats\n\nModule 8: Flow of Creating a Content Calendar  \n\n Planning content for consistency \n Aligning content with campaigns and organisational goals\n\nModule 9: Practical Activity – Simple Video Editing  \n\n Basic video editing using mobile tools \n Applying video content for corporate communication \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/corporate-social-media-content-essentials-2-day-workshop/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260609
DTEND;VALUE=DATE:20260611
DTSTAMP:20260421T204117
CREATED:20260112T080339Z
LAST-MODIFIED:20260112T080339Z
UID:50669-1780963200-1781135999@uoa-academy.com
SUMMARY:LEVEL 2: Microsoft Excel (Intermediate)  (2 Days)
DESCRIPTION:Objectives  \nThe Level 2: Microsoft Excel (Intermediate) program aims to provide participants with an in-depth understanding of intermediate Excel functionalities. The primary objectives include advancing participants’ proficiency in data analysis\, enhancing spreadsheet management skills\, and introducing them to more complex features of Microsoft Excel. Emphasis is placed on practical application\, enabling participants to use Excel as a powerful tool for data manipulation\, analysis\, and visualization in professional settings.  \nTarget Audience  \nThis training is designed for individuals with a basic understanding of Microsoft Excel or those who have completed a beginner-level course. It caters to professionals\, analysts\, managers\, and anyone looking to elevate their Excel skills to an intermediate level. The program is suitable for participants at various career stages\, providing valuable insights and hands-on experience to enhance their spreadsheet capabilities.  \nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Acquire advanced skills in data organization\, analysis\, and visualization. \nLearn to manage larger datasets and create dynamic reports. \n Utilize Excel’s powerful features for enhanced productivity. \n Empower participants to leverage Excel as a strategic tool for decision-making and data-driven insights in professional roles. \n\nDay 1:  \nModule 1: Introduction to Excel 2016 Interface  \n\n Starting Excel \n The Excel Interface \n Changing Excel’s View \n Working with Existing Workbook \n\nModule 2: Working with Microsoft Excel 2016  \n\n Creating Workbooks \n Saving Workbooks \n Input Basic Data \n Using Data Types \n Cutting\, Copying and Pasting Data \n Editing Workbook’s Properties \n\nModule 3: Using Basic Formulas  \n\n Building Basic Formulas \n Using Cell References \n Using Cell Ranges \n\nModule 4: Formatting Cells and Ranges  \n\n Inserting and Deleting Cells \n Manually Formatting Cell Contents \n Using Format Painter \n Paste Special Options \n Formatting Cells with Styles \n Hyperlink Data \n\nDay 2: Module 5: Formatting Worksheets  \n\n Working with Rows and Columns \n Using Themes \n Modifying Worksheet’s Appearance \n Inserting Headers and Footers \n\nModule 6: Adding Pictures and Shapes to a Worksheet  \n\n Inserting Pictures \n Adding Shapes and WordArt \n Deleting\, Copying and Moving Graphics \n Formatting Graphics \n Using SmartArt Graphics \n\nModule 7: Printing Worksheets  \n\n Preparing a Document for Printing \n Printing with Backstage \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/level-2-microsoft-excel-intermediate-2-day-data-analysis/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260616
DTEND;VALUE=DATE:20260617
DTSTAMP:20260421T204117
CREATED:20260112T082515Z
LAST-MODIFIED:20260112T082515Z
UID:50671-1781568000-1781654399@uoa-academy.com
SUMMARY:Administrative Excellence
DESCRIPTION:Objectives  \nThe Next Generation Administrative Excellence course is designed to empower administrative professionals with the skills\, knowledge\, and mindset required to thrive in the modern workplace. Over two days\, participants will explore the evolving role of administrative professionals\, learn to leverage technology effectively\, enhance organisational and time management skills\, and develop strong communication and problem-solving abilities. The course aims to equip participants with the tools necessary to excel in their roles and make significant contributions to their organisations.  \nTarget Audience  \nThe Next Generation Administrative Excellence course is intended for administrative professionals\, executive assistants\, office managers\, and support staff seeking to enhance their skills and effectiveness in the modern workplace. It is suitable for both seasoned professionals looking to adapt to the changing demands of their roles and emerging professionals seeking to develop a strong foundation for career growth.  \nLearning Outcomes  \n\n Embrace a growth mindset and adapt effectively to the evolving role of administrative professionals in the digital age. \n Leverage technology tools and software to enhance productivity and efficiency in daily tasks. \n Demonstrate strong organizational and time management skills to effectively handle multiple responsibilities. \n Communicate confidently and professionally\, fostering positive relationships with colleagues and stakeholders. \n Apply problem-solving techniques to analyze challenges and make informed decision\n\nCourse Outline:  \nModule 1: The Evolving Role of Administrative Professionals  \n\n Understanding the changing landscape of administrative work \n Embracing a growth mindset and adaptability in the workplace \nNavigating challenges and embracing opportunities in the digital era \n\nModule 2: Leveraging Technology for Enhanced Productivity  \n\n Exploring essential digital tools for administrative professionals \nHarnessing the power of productivity software\, project management tools\, and collaboration platforms \n Implementing time-saving techniques through automation and organization \n\nModule 3: Mastering Organizational and Time Management Skills  \n\n Prioritizing tasks and managing competing demands \n Setting and achieving SMART goals for personal and team success \nCreating efficient workflows and managing calendars effectively \n\nModule 4: Effective Communication Strategies for Administrative Professionals  \n\n Enhancing verbal and written communication skills \n Developing active listening and effective questioning techniques \nBuilding strong professional relationships with colleagues\, superiors\, and clients. \n\n  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/administrative-excellence-modern-skills-for-office-professionals/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260616
DTEND;VALUE=DATE:20260617
DTSTAMP:20260421T204117
CREATED:20260113T010010Z
LAST-MODIFIED:20260113T010010Z
UID:50673-1781568000-1781654399@uoa-academy.com
SUMMARY:ESG Essentials: What Every Employee Must Know (1 day)
DESCRIPTION:Objectives  \nEnvironmental\, Social and Governance (ESG) principles are no longer limited to top management or sustainability teams. In Malaysia\, organisations are increasingly expected to demonstrate responsible business practices\, regulatory compliance\, and ethical conduct across all levels of the workforce.  \nThis programme is designed to build foundational ESG awareness among employees by explaining what ESG means\, why it matters\, and how individual roles contribute to organisational ESG commitments. Participants will gain practical understanding of ESG concepts\, workplace implications\, and everyday actions that support sustainable and responsible business practices  \nTarget Audience  \n\n Employees at all levels \n Executives\, managers\, and supervisors \n Operational and support staff \n Organisations beginning or strengthening ESG initiatives \n\nLearning Outcomes  \n\n Understand the basic concepts and components of ESG \n Recognise the importance of ESG in the Malaysian business context \nIdentify how ESG principles apply to daily work activities \n Understand employee roles and responsibilities in supporting ESG goals \nContribute positively to environmental\, social\, and governance practices at the workplace \n\nCourse Outline: Module 1: Introduction to ESG  \n\n What is ESG and why it matters \n Evolution of ESG in global and Malaysian contexts \n ESG as a business\, compliance\, and reputation issue \n\nModule 2: Environmental (E) – Sustainability at the Workplace  \n\n Environmental responsibility in organisations \n Resource efficiency\, waste reduction\, and energy awareness \nEnvironmental practices relevant to Malaysian workplaces \nEmployee roles in supporting environmental sustainability \n\nModule 3: Social (S) – People\, Workplace & Community  \n\n Workplace health\, safety\, and wellbeing \n Diversity\, inclusion\, and fair labour practices \n Ethical behaviour and respectful workplace culture \n Social responsibility within organisations and communities \n\nModule 4: Governance (G) – Ethics\, Integrity & Accountability  \n\n Understanding governance in simple terms \n Code of conduct\, policies\, and compliance \n Anti-corruption and ethical decision-making \n Employee accountability and reporting responsibilities \n\nModule 5: ESG in Daily Work Practices  \n\n How individual actions support ESG goals \n ESG-related risks and consequences of non-compliance \nSimple workplace examples and scenarios \n Aligning personal responsibility with organisational values \n\nModule 6: Building an ESG-Aware Workplace Culture  \n\n Creating awareness and shared responsibility \n Supporting organisational ESG initiatives \n Personal action planning for ESG-friendly behaviour \nKey takeaways and commitment to responsible practices \n\nPRICING: \n\nRM 1\,800.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/esg-essentials-foundational-training-for-employees-1-day/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260623
DTEND;VALUE=DATE:20260625
DTSTAMP:20260421T204117
CREATED:20260113T010639Z
LAST-MODIFIED:20260113T010639Z
UID:50675-1782172800-1782345599@uoa-academy.com
SUMMARY:Strategic Leadership & Change Mastery (2 Days)
DESCRIPTION:Objectives  \nThe program is designed to equip leaders with skills to drive change and lead teams strategically. It develops a mindset of adaptability and forward‑thinking in leadership. This program offers participants relevant tools and frameworks for aligning team goals with organizational strategy and change.  \nTarget Audience  \nThe program is suitable for middle to senior-level managers\, department heads\, business unit leaders\, change agents\, transformation teams\, and high-potential talent in the leadership pipeline.  \nLearning Outcomes  \nBy the end of this program\, participants will be able to:  \n\n Apply strategic thinking frameworks to effectively align team actions with organizational goals. \n Lead change initiatives with clarity\, confidence\, and impactful communication. \nIdentify sources of resistance to change and implement strategies to manage them effectively. \n Apply a strategic change framework to drive successful transformation in the workplace.\n\nCourse Outlines: Day 1: Strategic Leadership Foundations  \nModule 1: The Role of a Strategic Leader  \n\n Moving from operational to strategic mindset \n Traits of high-impact leaders \n Personal leadership audit & clarity of purpose \n\nModule 2: Strategic Thinking & Alignment  \n\n Using SWOT\, PESTLE\, and Strategic Mapping \n Aligning team goals with organizational direction \n Making trade-offs and resource prioritization \n\nModule 3: Decision-Making Under Pressure  \n\n Critical thinking tools (e.g.\, 5 Whys\, Fishbone) \n Risk-aware and data-informed decisions \n Deciding with incomplete information \n\nDay 2: Change is the Only Constant!  \nModule 4: From Status Quo to Future State  \n\n Change Gurus and Paradigm Shift \n Lewin’s 3-Step Change Model \n Kotter’s 8-Step Change Model \n Who Says the Elephant Can’t Dance? \n\nModule 5: Transformation Matrix  \n\n Degree\, level\, and scope of change \n Continuous improvement vs drastic change \n Quick wins vs sustainable shifts \n Change agent \n\nModule 6: Change Management Framework  \n\n Organizational-wide change \n New KPIs\, behaviors\, coaching\, mentoring-performance \nCulture-wide change \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/strategic-leadership-change-mastery-2-day-executive-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260623
DTEND;VALUE=DATE:20260625
DTSTAMP:20260421T204117
CREATED:20260113T011156Z
LAST-MODIFIED:20260113T011156Z
UID:50677-1782172800-1782345599@uoa-academy.com
SUMMARY:Sensory Awareness & Mindfulness (SAM)  (2 Days)
DESCRIPTION:Objectives  \nSensory Awareness & Mindfulness (SAM) is a wellbeing programme designed to help employees slow down\, reconnect with themselves\, and build healthier ways to cope with stress and emotional fatigue. The programme blends mindfulness with sensory-based self-care approaches to support professionals facing high workloads\, caregiving responsibilities\, and constant pressure.  \nOver two days\, participants will engage in guided sensory and mindfulness practices that enhance self-awareness\, emotional regulation\, and resilience. The programme focuses on practical\, experiential learning that participants can safely apply in daily work and personal life.  \nTarget Audience  \n\n Working Professionals \n Caretakers \n Helping Professionals \n Employees experiencing high workload or emotional demands \n\nLearning Outcomes  \n\n Understand the core pillars of self-care and the impact of neglecting wellbeing at work \n Recognise personal stress signals and early signs of burnout \n Apply mindfulness principles to manage emotional and mental challenges \nPractise a range of sensory-based self-care techniques \n Use creative expression as a tool for emotional processing and grounding \nDevelop a personal mindfulness and self-care routine \n\nCourse Outlines:  \nDay 1 – Awareness\, Regulation & Inner Stability  \nModule 1: Understanding Stress & the Modern Workplace  \nWorkplace stress in today’s environment  \n\n Emotional load\, mental fatigue\, and burnout risks \n How stress affects focus\, mood\, and behaviour \n\nModule 2: The Body–Mind Connection  \n\n How the nervous system responds to stress \n Fight\, flight\, freeze and shutdown responses \n Recognising physical and emotional stress signals \n\nModule 3: Foundations of Mindfulness  \n\n What mindfulness is (and what it is not) \n Present-moment awareness \n The 9 attitudes of mindfulness \n Applying mindfulness at work \n\nModule 4: Sensory Awareness for Grounding  \n\n Using sight\, sound\, touch\, and movement to regulate emotions \nGrounding techniques for overwhelm and anxiety \n Sensory practices for focus and calm\n\nDay 2 – Expression\, Integration & Resilience Building  \nModule 5: Sensory-Based Self-Care Practices  \n\n Brainspotting (gaze spotting) for emotional release \n Mindfulness touch practices \n Mindfulness body movement and walking \n\nModule 6: Creative Expression for Emotional Processing  \n\n Expressive art as a non-verbal processing tool \n Bilateral music and drawing \n Painting and reflective writing for clarity \n\nModule 7: Building Emotional Resilience  \n\n Responding vs reacting \n Self-compassion and emotional balance \n Creating healthy coping strategies for daily stress \n\nModule 8: Integration & Personal Mindfulness Plan  \n\n Integrating mindfulness into daily routines \n Creating a simple\, sustainable self-care plan \n Reflection\, sharing\, and commitment to practice \n\nTraining Methodology  \nThis programme uses experiential learning\, sensory-based practices\, creative expression\, guided reflection\, and group sharing. Participants engage in hands-on mindfulness activities designed to promote awareness\, emotional regulation\, and resilience in a safe and supportive environment.  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/sensory-awareness-mindfulness-sam-2-day-wellbeing-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260623
DTEND;VALUE=DATE:20260625
DTSTAMP:20260421T204117
CREATED:20260113T011649Z
LAST-MODIFIED:20260113T011912Z
UID:50679-1782172800-1782345599@uoa-academy.com
SUMMARY:Boost your Productivity with Artificial Intelligence-AI (2 Days)
DESCRIPTION:Objectives  \nThis 2-day training program is designed to equip participants with the knowledge and skills to leverage Artificial Intelligence (AI) tools specifically aimed at enhancing time management and productivity. Through practical workshops\, hands-on exercises\, and interactive discussions\, participants will explore AI-driven solutions tailored to optimize time allocation\, streamline workflows\, and prioritize tasks efficiently. The training will focus on practical strategies for integrating AI technologies into daily routines to maximize productivity and achieve better time management outcomes.  \nTarget Audience  \nThis training is suitable for professionals\, entrepreneurs\, and individuals seeking to enhance their time management skills using AI technologies. It is ideal for anyone who wants to learn how to leverage AI tools and techniques to prioritize tasks effectively\, automate repetitive processes\, and optimize time allocation in both personal and professional contexts.  \nLearning Outcomes  \n\n Understand the role of Artificial Intelligence (AI) in time management and productivity enhancement. \n Identify and evaluate AI-powered tools and technologies designed to optimize time allocation and streamline workflows. \n Develop practical skills in using AI-driven solutions for task prioritization\, scheduling\, and time tracking. \n Implement effective strategies for integrating AI into daily routines to improve time management practices and boost productivity. \n Cultivate a mindset for continuous learning and exploration of AI-driven productivity solutions to optimize time management in the long term\n\nCourse Outlines:  \nDay 1  \nSession 1: Introduction to AI for Time Management  \n\nOverview of Artificial Intelligence (AI) and its relevance in time management. \nUnderstanding the intersection of AI technologies and productivity enhancement. \nExploring common challenges in time management and how AI can address them. \n\nSession 2: Prioritizing Tasks with AI  \n\nStrategies for using AI-powered tools to prioritize tasks effectively. \nHands-on exercises in categorizing tasks based on urgency and importance. \nLeveraging AI algorithms for personalized task prioritization. \n\nSession 3: Automating Repetitive Tasks with AI  \n\nIntroduction to AI-driven automation tools and techniques. \nDemonstrations of automating repetitive tasks using AI algorithms. \nBenefits and considerations of task automation in time management. \n\nSession 4: AI-Powered Scheduling and Time Tracking  \n\nExploring AI-enabled scheduling applications and time tracking tools. \nHands-on exercises in using AI for scheduling meetings and appointments. \nLeveraging AI insights for optimizing time allocation and identifying productivity patterns. \n\nDay 2:  \nSession 5: Maximizing Efficiency with AI-Driven Personal Assistants  \n\nOverview of AI-powered personal assistant applications and productivity tools. \nHands-on exploration of virtual assistants for task management and reminders. \nTips and techniques for maximizing efficiency with AI-driven personal assistants. \n\nSession 6: Enhancing Focus and Concentration with AI  \n\nStrategies for using AI technologies to minimize distractions and maintain focus. \nExploring AI-driven tools for blocking distractions and managing digital clutter. \nPractical exercises in creating an AI-enhanced productivity environment. \n\nSession 7: Integrating AI into Daily Routines  \n\nDeveloping personalized routines and workflows with AI-driven productivity solutions. \nTips for seamlessly integrating AI tools into daily schedules and habits. \nCase studies and success stories of individuals leveraging AI for better time management. \n\nSession 8: Action Planning and Implementation  \n\nDeveloping actionable plans for integrating AI-driven time management strategies into participants’ daily routines. \nPeer feedback and collaboration on implementation strategies and best practices. \nClosing remarks and resources for continued learning and exploration of AI-driven time management solutions. \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/boost-productivity-with-ai-2-day-time-management-workshop/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260623
DTEND;VALUE=DATE:20260625
DTSTAMP:20260421T204117
CREATED:20260113T012625Z
LAST-MODIFIED:20260113T012625Z
UID:50681-1782172800-1782345599@uoa-academy.com
SUMMARY:Conflict Resolution: Getting Along in the Workplace (2 Days)
DESCRIPTION:Objectives  \nConflict is a natural part of any workplace\, but when not effectively managed\, it can hinder productivity\, damage relationships\, and impact overall team morale. This two-day training course focuses on equipping participants with essential conflict resolution skills to promote a harmonious work environment. Participants will learn strategies and techniques to identify\, address\, and resolve conflicts\, fostering open communication\, collaboration\, and a positive workplace culture.  \nTarget Audience  \nAll levels of staff including senior and mid-managers\, supervisors\, executives\, frontline staff and those who seek to improve their professional skills in business communication.  \nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Understand the nature and causes of workplace conflicts. \n Identify different conflict resolution styles and their implications. \n Apply effective communication techniques to prevent and manage conflicts. \nUtilize active listening skills to understand and address underlying concerns. \n\nCourse Outlines: Day 1:  \nModule 1:Introduction to Workplace Conflict  \n\n Understanding the nature and impact of workplace conflicts \nCommon causes and signs of conflicts \n The importance of addressing conflicts proactively \n\nModule 2: Conflict Resolution Styles  \n\n Exploring different conflict resolution styles \n Recognizing the strengths and limitations of each style\nIdentifying personal conflict resolution tendencies \n\nModule 3: Effective Communication in Conflict Resolution  \n\n Importance of clear and assertive communication \n Nonverbal communication and its impact on conflict resolution \nActive listening techniques to promote understanding \n\nModule 4: Problem-Solving Approaches  \n\n Applying problem-solving techniques to conflicts \n Identifying underlying interests and needs \n Generating creative options for resolution \n\nDay 2:  \nModule 5: Emotional Intelligence in Conflict Resolution  \n\n Understanding emotions and their role in conflicts \n Managing personal emotions during conflicts \n Empathy and building rapport to diffuse tension \n\nModule 6: Collaboration and Negotiation  \n\n Collaborative approaches to conflict resolution \n Building consensus and reaching win-win outcomes \n Negotiation techniques for mutually beneficial resolutions \n\nModule 7: Preventing and Resolving Workplace Conflicts  \n\n Strategies for preventing conflicts in the workplace \n Early intervention and conflict management techniques \nMediation and facilitation skills \n\nModule 8: Developing a Conflict Resolution Action Plan  \n\n Identifying personal areas for growth in conflict resolution \nCreating an action plan for implementing conflict resolution strategies \nApplying conflict resolution skills in real-life scenarios \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/conflict-resolution-getting-along-in-the-workplace-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
END:VCALENDAR