UOA Academy

Telephone Techniques and Handling Difficult Clients (2 Days)
2026-06-03 - 2026-06-04
Objectives
The Telephone Techniques and Handling Difficult Clients course aims to enhance participants’ communication skills in telephone interactions and equip them with strategies to effectively manage challenging client interactions. The primary objectives include providing insights into telephone etiquette, developing techniques for handling difficult clients, and fostering a positive customer service experience.
Target Audience
This course is designed for customer service representatives, executives, and professionals involved in telephone-based interactions. It is suitable for individuals seeking to improve their telephone communication skills and effectively handle challenging client situations. The content caters to those in various industries where telephone communication plays a crucial role in customer relations.
Learning Outcomes

Gain proficiency in telephone etiquette, encompassing effective greetings, active listening, and maintaining a professional tone.
Develop strategies for managing difficult clients, addressing complaints, and resolving conflicts during telephone interactions.
Acquire skills to enhance customer satisfaction through improved communication effectiveness.
Contribute to a positive and professional organizational image through effective telephone techniques.
Empower participants with the knowledge and tools to handle challenging client interactions with confidence and professionalism.

Course Outlines:
Day 1:
Module 1: Foundations of Effective Telephone Communication

Professional Telephone Etiquette (Greetings, Introductions, Closing Remarks)
Active Listening Skills (Techniques for Effective Listening and Understanding)
Nonverbal Communication in Telephone Interactions (Tone of Voice, Pace, Enunciation)
Building Rapport and Establishing Trust

Module 2: Handling Customer Inquiries and Requests

Gathering Information and Clarifying Client Needs
Providing Accurate and Concise Information
Problem-Solving Techniques for Common Customer Inquiries
Directing Calls and Transferring Calls Effectively

Module 3: Techniques for Handling Customer Complaints

Active Listening and Empathy in Complaint Handling
Acknowledging and Validating Customer Concerns
De-escalation Techniques for Angry or Frustrated Clients
Finding Solutions and Resolving Complaints Effectively

Module 4: Building Rapport and Customer Relationships

Personalized Communication and Customer Recognition
Active Listening and Empathy in Customer Interactions
Building Trust and Credibility through Effective Communication

Day 2:
Module 5: Dealing with Difficult Client Behaviors

Identifying and Addressing Aggressive, Rude, or Demanding Clients
Setting Boundaries and Maintaining Professionalism
Handling Difficult Conversations and Difficult People
Techniques for Remaining Calm and Composed under Pressure

Module 6: Handling Difficult Situations

Dealing with Irate Customers and Handling Angry Outbursts
Managing Difficult Calls and Escalation Situations
Handling Customer Complaints and Disputes
Techniques for Handling Difficult or Sensitive Topics

Module 7: Communication Technology and Tools

Utilizing Telephone Systems and Communication Technologies
Effective Use of Call Recording and Monitoring Tools
Communication Protocols and Best Practices
Technology and its Impact on Customer Service

Module 8: Enhancing Customer Satisfaction

Measuring Customer Satisfaction and Gathering Feedback
Using Customer Feedback to Improve Telephone Interactions
Creating a Positive Customer Experience
Building Long-Term Customer Relationships

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Professional Email Etiquette, Writing Skills & Office
2026-06-03 - 2026-06-04
Objectives
Effective workplace communication is essential for professionalism, efficiency, and organisational credibility. This 2-day programme equips participants with practical skills to communicate clearly and professionally through emails, written correspondence, and daily office interactions.
The programme focuses on professional email etiquette, structured writing skills, and effective office communication practices. Participants will learn how to manage tone, clarity, and intent across different communication situations while maintaining professionalism and courtesy in both internal and external correspondence.
Target Audience

Executives, managers, and supervisors
Administrative and support staff
Professionals involved in internal and external communication
Employees who write emails, reports, or official workplace messages

Learning Outcomes

Apply professional email etiquette in workplace communication
Write clear, concise, and well-structured professional messages
Use appropriate tone and language for different audiences and situations
Handle sensitive or challenging communication professionally
Communicate effectively with colleagues, superiors, and external parties
Contribute to a positive and professional office communication culture

Course Outlines: Day 1 – Professional Email Etiquette & Writing Fundamentals
Module 1: Fundamentals of Professional Email Etiquette

Importance of email etiquette in the workplace
Common email mistakes and their impact
Email as a reflection of personal and organisational image

Module 2: Professional Tone, Language & Style

Choosing appropriate tone for different recipients
Formal, semi-formal, and informal writing styles
Polite, respectful, and professional language usage

Module 3: Structuring Effective Emails & Written Messages

Organising emails for clarity and purpose
Writing effective subject lines
Structuring messages for readability and action

Module 4: Writing Skills for Workplace Communication

Writing clearly and concisely
Avoiding ambiguity and misinterpretation
Grammar, word choice, and sentence structure essentials

Day 2 – Office Communication & Handling Workplace Scenarios Module
5: Managing Email Interactions with Courtesy

Responding promptly and professionally
Acknowledging emails appropriately
Managing follow-ups and reminders

Module 6: Handling Challenging & Sensitive Communication

Managing complaints and dissatisfaction professionally
Writing firm yet polite messages
Handling conflict and misunderstandings through writing

Module 7: Office Communication Skills

Communicating effectively with colleagues and supervisors
Professional communication across departments
Managing expectations and clarity in office communication

Module 8: Building a Professional Communication Culture

Establishing communication standards in the workplace
Consistency in written and email communication
Best practices for professional office correspondence
Personal action plan for improving communication effectiveness

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

ISO 14001 – Awareness Training Environmental Management Systems (EMS) (2 Days)
2026-06-03 - 2026-06-04
Objectives
The ISO 14001 – Awareness Training – Environmental Management Systems programme is designed to provide participants with a foundational understanding of ISO 14001 and its role in supporting effective environmental management. The programme introduces key principles, requirements, and benefits of ISO 14001 while emphasising environmental stewardship and sustainable business practices.
The 2-day format allows participants to gain deeper awareness of EMS concepts, regulatory compliance, and practical implementation considerations, enabling organisations to strengthen environmental responsibility and support sustainability objectives.
Target Audience

Professionals at all levels
Executives and Senior Managers
Managers and Supervisors
Personnel involved in environmental management, compliance, or sustainability initiatives
Individuals seeking awareness of ISO 14001 and EMS

Learning Outcomes

Develop foundational knowledge of ISO 14001 and Environmental Management Systems
Understand the core principles, requirements, and benefits of ISO 14001
Recognise the importance of environmental stewardship in organisational operations
Support the implementation and maintenance of effective environmental management practices
Contribute to environmentally sustainable practices and regulatory compliance
Strengthen organisational commitment to environmental responsibility

Course Outlines:
Day 1 – ISO 14001 Fundamentals & Environmental Principles
Module 1: Introduction to ISO 14001 & Environmental Management Systems

Overview of ISO 14001 and its global significance
Purpose and benefits of Environmental Management Systems
Relationship between EMS and organisational sustainability

Module 2: Key Principles of ISO 14001

Core principles underpinning ISO 14001
Risk-based thinking and environmental responsibility
Continual improvement and preventive approach

Module 3: Understanding ISO 14001 Requirements

Overview of ISO 14001 clauses and structure
Understanding compliance obligations
Roles and responsibilities within an EMS

Module 4: Environmental Stewardship & Sustainable Practices

Role of environmental stewardship in organisations
Integrating sustainable practices into daily operations
Environmental awareness and employee involvement

Day 2 – EMS Implementation, Roles & Continuous Improvement
Module 5: Implementation of Environmental Management Systems

Steps to implement an effective EMS
Aligning EMS with organisational processes
Documentation and operational controls

Module 6: Maintenance & Continuous Improvement

Monitoring and measuring environmental performance
Internal evaluation and improvement opportunities
Best practices for sustaining EMS effectiveness

Module 7: Roles of Professionals & Leadership in Environmental Responsibility

Responsibilities of professionals, executives, and senior managers
Leadership commitment and environmental culture
Promoting awareness and accountability across the organisation

Module 8: EMS Awareness, Compliance & Organisational Readiness

Supporting compliance with environmental standards
Preparing organisations for audits and assessments (awareness level)
Key takeaways and action planning for workplace application

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Hazard Identification, Risk Assessment and Risk Control (HIRARC) (2 Days)
2026-06-09 - 2026-06-10
Objectives
The Hazard Identification, Risk Assessment, and Risk Control (HIRARC) Training Course is designed to equip participants with the essential knowledge and skills to systematically identify, assess, and control hazards in the workplace. The course is designed to instill a comprehensive understanding of HIRARC principles, fostering a proactive safety culture within organizations.
Target Audience
This training course is tailored for individuals across various industries, including but not limited to safety officers, supervisors, managers, and middle management that are involved in health and safety responsibilities. It caters to professionals seeking to enhance their proficiency in hazard identification, risk assessment, and risk control, ultimately contributing to a safer working environment.
Learning Outcomes

Thorough understanding of HIRARC methodology.
Proficiency in identifying workplace hazards and conducting risk assessments. ● Implementation of practical risk control measures.
Development of clear safety communication skills.
Active contribution to robust safety management systems.
Empowerment to minimize risks and foster a safer work environment.

Course Outlines:
Day 1:
Module 1: Introduction to HIRARC Principles

Overview and importance of Hazard Identification, Risk Assessment, and Risk Control.
Principles of fostering a proactive safety culture.

Module 2: HIRARC Methodology

In-depth exploration and practical application exercises.
Case studies illustrating successful HIRARC implementation.

Module 3: Target Audience and Industry Application

Identification of target audience and customization for diverse industries. ● Practical scenarios and discussions for industry-specific application.

Module 4: Proficiency in Hazard Identification and Risk Assessment ● Techniques for identifying workplace hazards.

Step-by-step guide to conducting effective risk assessments.

Day 2:
Module 5: Practical Risk Control Measures

Implementation strategies and real-world simulations.
Showcasing successful risk control practices through case studies.

Module 6: Safety Communication Skills

Importance of clear safety communication.
Developing effective communication strategies.

Module 7: Contribution to Safety Management Systems

Active contribution to robust safety management systems.
Integration of HIRARC principles into organizational safety frameworks.

Module 8: Empowerment for a Safer Work Environment

Strategies for minimizing risks in the workplace.
Fostering a culture of safety empowerment.

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Corporate Social Media Content Essentials (2 Days)
2026-06-09 - 2026-06-10
Objectives
Corporate Social Media Content Essentials this programme is designed to help participants understand the fundamentals of social media communication and apply simple yet effective content techniques suitable for corporate use. Participants will gain foundational knowledge of social media platforms, corporate brand messaging, and content creation approaches aligned with organisational objectives. The programme emphasises practical application using accessible tools such as Canva and mobile devices to support day-to-day corporate social media needs.
Target Audience

Junior Executives
Communication Teams
Marketing Staff
Corporate Affairs Teams

Learning Outcomes
By the end of this programme, participants will be able to:

Remember key concepts of major social media platforms and content categories
Understand how brand voice, tone, and messaging function in a corporate setting
Apply basic content creation skills using Canva and mobile tools for corporate communication

Course Outlines: Day 1 – Social Media Fundamentals & Corporate Content Basics
Module 1: Social Media Platform Overview

Overview of key social media platforms
Understanding platform purposes and audience behaviour

Module 2: Understanding Corporate Brand Messaging

Brand voice and tone in corporate communication
Aligning messaging with organisational values and objectives

Module 3: Types of Social Media Content

Content categories for corporate social media
Informative, engagement, and branding content

Module 4: Caption Basics & Messaging Structure

Writing clear and effective captions
Structuring messages for clarity and impact

Module 5: Practical Activity – Social Media Posts Using Canva

Guided Canva content creation
Designing simple corporate social media posts

Day 2 – Video Content & Content Planning Module 6: Essentials of Video Content

Understanding basic video content principles
Video formats suitable for corporate use

Module 7: How TikTok & Instagram Content Works for Corporates

Platform-specific content behaviour
Corporate adaptation of TikTok and Instagram formats

Module 8: Flow of Creating a Content Calendar

Planning content for consistency
Aligning content with campaigns and organisational goals

Module 9: Practical Activity – Simple Video Editing

Basic video editing using mobile tools
Applying video content for corporate communication

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

LEVEL 2: Microsoft Excel (Intermediate) (2 Days)
2026-06-09 - 2026-06-10
Objectives
The Level 2: Microsoft Excel (Intermediate) program aims to provide participants with an in-depth understanding of intermediate Excel functionalities. The primary objectives include advancing participants’ proficiency in data analysis, enhancing spreadsheet management skills, and introducing them to more complex features of Microsoft Excel. Emphasis is placed on practical application, enabling participants to use Excel as a powerful tool for data manipulation, analysis, and visualization in professional settings.
Target Audience
This training is designed for individuals with a basic understanding of Microsoft Excel or those who have completed a beginner-level course. It caters to professionals, analysts, managers, and anyone looking to elevate their Excel skills to an intermediate level. The program is suitable for participants at various career stages, providing valuable insights and hands-on experience to enhance their spreadsheet capabilities.
Learning Outcomes
By the end of this programme, participants will be able to:

Acquire advanced skills in data organization, analysis, and visualization.
Learn to manage larger datasets and create dynamic reports.
Utilize Excel’s powerful features for enhanced productivity.
Empower participants to leverage Excel as a strategic tool for decision-making and data-driven insights in professional roles.

Day 1:
Module 1: Introduction to Excel 2016 Interface

Starting Excel
The Excel Interface
Changing Excel’s View
Working with Existing Workbook

Module 2: Working with Microsoft Excel 2016

Creating Workbooks
Saving Workbooks
Input Basic Data
Using Data Types
Cutting, Copying and Pasting Data
Editing Workbook’s Properties

Module 3: Using Basic Formulas

Building Basic Formulas
Using Cell References
Using Cell Ranges

Module 4: Formatting Cells and Ranges

Inserting and Deleting Cells
Manually Formatting Cell Contents
Using Format Painter
Paste Special Options
Formatting Cells with Styles
Hyperlink Data

Day 2: Module 5: Formatting Worksheets

Working with Rows and Columns
Using Themes
Modifying Worksheet’s Appearance
Inserting Headers and Footers

Module 6: Adding Pictures and Shapes to a Worksheet

Inserting Pictures
Adding Shapes and WordArt
Deleting, Copying and Moving Graphics
Formatting Graphics
Using SmartArt Graphics

Module 7: Printing Worksheets

Preparing a Document for Printing
Printing with Backstage

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Administrative Excellence
2026-06-16
Objectives
The Next Generation Administrative Excellence course is designed to empower administrative professionals with the skills, knowledge, and mindset required to thrive in the modern workplace. Over two days, participants will explore the evolving role of administrative professionals, learn to leverage technology effectively, enhance organisational and time management skills, and develop strong communication and problem-solving abilities. The course aims to equip participants with the tools necessary to excel in their roles and make significant contributions to their organisations.
Target Audience
The Next Generation Administrative Excellence course is intended for administrative professionals, executive assistants, office managers, and support staff seeking to enhance their skills and effectiveness in the modern workplace. It is suitable for both seasoned professionals looking to adapt to the changing demands of their roles and emerging professionals seeking to develop a strong foundation for career growth.
Learning Outcomes

Embrace a growth mindset and adapt effectively to the evolving role of administrative professionals in the digital age.
Leverage technology tools and software to enhance productivity and efficiency in daily tasks.
Demonstrate strong organizational and time management skills to effectively handle multiple responsibilities.
Communicate confidently and professionally, fostering positive relationships with colleagues and stakeholders.
Apply problem-solving techniques to analyze challenges and make informed decision

Course Outline:
Module 1: The Evolving Role of Administrative Professionals

Understanding the changing landscape of administrative work
Embracing a growth mindset and adaptability in the workplace
Navigating challenges and embracing opportunities in the digital era

Module 2: Leveraging Technology for Enhanced Productivity

Exploring essential digital tools for administrative professionals
Harnessing the power of productivity software, project management tools, and collaboration platforms
Implementing time-saving techniques through automation and organization

Module 3: Mastering Organizational and Time Management Skills

Prioritizing tasks and managing competing demands
Setting and achieving SMART goals for personal and team success
Creating efficient workflows and managing calendars effectively

Module 4: Effective Communication Strategies for Administrative Professionals

Enhancing verbal and written communication skills
Developing active listening and effective questioning techniques
Building strong professional relationships with colleagues, superiors, and clients.

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

ESG Essentials: What Every Employee Must Know (1 day)
2026-06-16
Objectives
Environmental, Social and Governance (ESG) principles are no longer limited to top management or sustainability teams. In Malaysia, organisations are increasingly expected to demonstrate responsible business practices, regulatory compliance, and ethical conduct across all levels of the workforce.
This programme is designed to build foundational ESG awareness among employees by explaining what ESG means, why it matters, and how individual roles contribute to organisational ESG commitments. Participants will gain practical understanding of ESG concepts, workplace implications, and everyday actions that support sustainable and responsible business practices
Target Audience

Employees at all levels
Executives, managers, and supervisors
Operational and support staff
Organisations beginning or strengthening ESG initiatives

Learning Outcomes

Understand the basic concepts and components of ESG
Recognise the importance of ESG in the Malaysian business context
Identify how ESG principles apply to daily work activities
Understand employee roles and responsibilities in supporting ESG goals
Contribute positively to environmental, social, and governance practices at the workplace

Course Outline: Module 1: Introduction to ESG

What is ESG and why it matters
Evolution of ESG in global and Malaysian contexts
ESG as a business, compliance, and reputation issue

Module 2: Environmental (E) – Sustainability at the Workplace

Environmental responsibility in organisations
Resource efficiency, waste reduction, and energy awareness
Environmental practices relevant to Malaysian workplaces
Employee roles in supporting environmental sustainability

Module 3: Social (S) – People, Workplace & Community

Workplace health, safety, and wellbeing
Diversity, inclusion, and fair labour practices
Ethical behaviour and respectful workplace culture
Social responsibility within organisations and communities

Module 4: Governance (G) – Ethics, Integrity & Accountability

Understanding governance in simple terms
Code of conduct, policies, and compliance
Anti-corruption and ethical decision-making
Employee accountability and reporting responsibilities

Module 5: ESG in Daily Work Practices

How individual actions support ESG goals
ESG-related risks and consequences of non-compliance
Simple workplace examples and scenarios
Aligning personal responsibility with organisational values

Module 6: Building an ESG-Aware Workplace Culture

Creating awareness and shared responsibility
Supporting organisational ESG initiatives
Personal action planning for ESG-friendly behaviour
Key takeaways and commitment to responsible practices

PRICING:

RM 1,800.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Strategic Leadership & Change Mastery (2 Days)
2026-06-23 - 2026-06-24
Objectives
The program is designed to equip leaders with skills to drive change and lead teams strategically. It develops a mindset of adaptability and forward‑thinking in leadership. This program offers participants relevant tools and frameworks for aligning team goals with organizational strategy and change.
Target Audience
The program is suitable for middle to senior-level managers, department heads, business unit leaders, change agents, transformation teams, and high-potential talent in the leadership pipeline.
Learning Outcomes
By the end of this program, participants will be able to:

Apply strategic thinking frameworks to effectively align team actions with organizational goals.
Lead change initiatives with clarity, confidence, and impactful communication.
Identify sources of resistance to change and implement strategies to manage them effectively.
Apply a strategic change framework to drive successful transformation in the workplace.

Course Outlines: Day 1: Strategic Leadership Foundations
Module 1: The Role of a Strategic Leader

Moving from operational to strategic mindset
Traits of high-impact leaders
Personal leadership audit & clarity of purpose

Module 2: Strategic Thinking & Alignment

Using SWOT, PESTLE, and Strategic Mapping
Aligning team goals with organizational direction
Making trade-offs and resource prioritization

Module 3: Decision-Making Under Pressure

Critical thinking tools (e.g., 5 Whys, Fishbone)
Risk-aware and data-informed decisions
Deciding with incomplete information

Day 2: Change is the Only Constant!
Module 4: From Status Quo to Future State

Change Gurus and Paradigm Shift
Lewin’s 3-Step Change Model
Kotter’s 8-Step Change Model
Who Says the Elephant Can’t Dance?

Module 5: Transformation Matrix

Degree, level, and scope of change
Continuous improvement vs drastic change
Quick wins vs sustainable shifts
Change agent

Module 6: Change Management Framework

Organizational-wide change
New KPIs, behaviors, coaching, mentoring-performance
Culture-wide change

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Sensory Awareness & Mindfulness (SAM) (2 Days)
2026-06-23 - 2026-06-24
Objectives
Sensory Awareness & Mindfulness (SAM) is a wellbeing programme designed to help employees slow down, reconnect with themselves, and build healthier ways to cope with stress and emotional fatigue. The programme blends mindfulness with sensory-based self-care approaches to support professionals facing high workloads, caregiving responsibilities, and constant pressure.
Over two days, participants will engage in guided sensory and mindfulness practices that enhance self-awareness, emotional regulation, and resilience. The programme focuses on practical, experiential learning that participants can safely apply in daily work and personal life.
Target Audience

Working Professionals
Caretakers
Helping Professionals
Employees experiencing high workload or emotional demands

Learning Outcomes

Understand the core pillars of self-care and the impact of neglecting wellbeing at work
Recognise personal stress signals and early signs of burnout
Apply mindfulness principles to manage emotional and mental challenges
Practise a range of sensory-based self-care techniques
Use creative expression as a tool for emotional processing and grounding
Develop a personal mindfulness and self-care routine

Course Outlines:
Day 1 – Awareness, Regulation & Inner Stability
Module 1: Understanding Stress & the Modern Workplace
Workplace stress in today’s environment

Emotional load, mental fatigue, and burnout risks
How stress affects focus, mood, and behaviour

Module 2: The Body–Mind Connection

How the nervous system responds to stress
Fight, flight, freeze and shutdown responses
Recognising physical and emotional stress signals

Module 3: Foundations of Mindfulness

What mindfulness is (and what it is not)
Present-moment awareness
The 9 attitudes of mindfulness
Applying mindfulness at work

Module 4: Sensory Awareness for Grounding

Using sight, sound, touch, and movement to regulate emotions
Grounding techniques for overwhelm and anxiety
Sensory practices for focus and calm

Day 2 – Expression, Integration & Resilience Building
Module 5: Sensory-Based Self-Care Practices

Brainspotting (gaze spotting) for emotional release
Mindfulness touch practices
Mindfulness body movement and walking

Module 6: Creative Expression for Emotional Processing

Expressive art as a non-verbal processing tool
Bilateral music and drawing
Painting and reflective writing for clarity

Module 7: Building Emotional Resilience

Responding vs reacting
Self-compassion and emotional balance
Creating healthy coping strategies for daily stress

Module 8: Integration & Personal Mindfulness Plan

Integrating mindfulness into daily routines
Creating a simple, sustainable self-care plan
Reflection, sharing, and commitment to practice

Training Methodology
This programme uses experiential learning, sensory-based practices, creative expression, guided reflection, and group sharing. Participants engage in hands-on mindfulness activities designed to promote awareness, emotional regulation, and resilience in a safe and supportive environment.
PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Boost your Productivity with Artificial Intelligence-AI (2 Days)
2026-06-23 - 2026-06-24
Objectives
This 2-day training program is designed to equip participants with the knowledge and skills to leverage Artificial Intelligence (AI) tools specifically aimed at enhancing time management and productivity. Through practical workshops, hands-on exercises, and interactive discussions, participants will explore AI-driven solutions tailored to optimize time allocation, streamline workflows, and prioritize tasks efficiently. The training will focus on practical strategies for integrating AI technologies into daily routines to maximize productivity and achieve better time management outcomes.
Target Audience
This training is suitable for professionals, entrepreneurs, and individuals seeking to enhance their time management skills using AI technologies. It is ideal for anyone who wants to learn how to leverage AI tools and techniques to prioritize tasks effectively, automate repetitive processes, and optimize time allocation in both personal and professional contexts.
Learning Outcomes

Understand the role of Artificial Intelligence (AI) in time management and productivity enhancement.
Identify and evaluate AI-powered tools and technologies designed to optimize time allocation and streamline workflows.
Develop practical skills in using AI-driven solutions for task prioritization, scheduling, and time tracking.
Implement effective strategies for integrating AI into daily routines to improve time management practices and boost productivity.
Cultivate a mindset for continuous learning and exploration of AI-driven productivity solutions to optimize time management in the long term

Course Outlines:
Day 1
Session 1: Introduction to AI for Time Management

Overview of Artificial Intelligence (AI) and its relevance in time management.
Understanding the intersection of AI technologies and productivity enhancement.
Exploring common challenges in time management and how AI can address them.

Session 2: Prioritizing Tasks with AI

Strategies for using AI-powered tools to prioritize tasks effectively.
Hands-on exercises in categorizing tasks based on urgency and importance.
Leveraging AI algorithms for personalized task prioritization.

Session 3: Automating Repetitive Tasks with AI

Introduction to AI-driven automation tools and techniques.
Demonstrations of automating repetitive tasks using AI algorithms.
Benefits and considerations of task automation in time management.

Session 4: AI-Powered Scheduling and Time Tracking

Exploring AI-enabled scheduling applications and time tracking tools.
Hands-on exercises in using AI for scheduling meetings and appointments.
Leveraging AI insights for optimizing time allocation and identifying productivity patterns.

Day 2:
Session 5: Maximizing Efficiency with AI-Driven Personal Assistants

Overview of AI-powered personal assistant applications and productivity tools.
Hands-on exploration of virtual assistants for task management and reminders.
Tips and techniques for maximizing efficiency with AI-driven personal assistants.

Session 6: Enhancing Focus and Concentration with AI

Strategies for using AI technologies to minimize distractions and maintain focus.
Exploring AI-driven tools for blocking distractions and managing digital clutter.
Practical exercises in creating an AI-enhanced productivity environment.

Session 7: Integrating AI into Daily Routines

Developing personalized routines and workflows with AI-driven productivity solutions.
Tips for seamlessly integrating AI tools into daily schedules and habits.
Case studies and success stories of individuals leveraging AI for better time management.

Session 8: Action Planning and Implementation

Developing actionable plans for integrating AI-driven time management strategies into participants’ daily routines.
Peer feedback and collaboration on implementation strategies and best practices.
Closing remarks and resources for continued learning and exploration of AI-driven time management solutions.

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Conflict Resolution: Getting Along in the Workplace (2 Days)
2026-06-23 - 2026-06-24
Objectives
Conflict is a natural part of any workplace, but when not effectively managed, it can hinder productivity, damage relationships, and impact overall team morale. This two-day training course focuses on equipping participants with essential conflict resolution skills to promote a harmonious work environment. Participants will learn strategies and techniques to identify, address, and resolve conflicts, fostering open communication, collaboration, and a positive workplace culture.
Target Audience
All levels of staff including senior and mid-managers, supervisors, executives, frontline staff and those who seek to improve their professional skills in business communication.
Learning Outcomes
By the end of this programme, participants will be able to:

Understand the nature and causes of workplace conflicts.
Identify different conflict resolution styles and their implications.
Apply effective communication techniques to prevent and manage conflicts.
Utilize active listening skills to understand and address underlying concerns.

Course Outlines: Day 1:
Module 1:Introduction to Workplace Conflict

Understanding the nature and impact of workplace conflicts
Common causes and signs of conflicts
The importance of addressing conflicts proactively

Module 2: Conflict Resolution Styles

Exploring different conflict resolution styles
Recognizing the strengths and limitations of each style
Identifying personal conflict resolution tendencies

Module 3: Effective Communication in Conflict Resolution

Importance of clear and assertive communication
Nonverbal communication and its impact on conflict resolution
Active listening techniques to promote understanding

Module 4: Problem-Solving Approaches

Applying problem-solving techniques to conflicts
Identifying underlying interests and needs
Generating creative options for resolution

Day 2:
Module 5: Emotional Intelligence in Conflict Resolution

Understanding emotions and their role in conflicts
Managing personal emotions during conflicts
Empathy and building rapport to diffuse tension

Module 6: Collaboration and Negotiation

Collaborative approaches to conflict resolution
Building consensus and reaching win-win outcomes
Negotiation techniques for mutually beneficial resolutions

Module 7: Preventing and Resolving Workplace Conflicts

Strategies for preventing conflicts in the workplace
Early intervention and conflict management techniques
Mediation and facilitation skills

Module 8: Developing a Conflict Resolution Action Plan

Identifying personal areas for growth in conflict resolution
Creating an action plan for implementing conflict resolution strategies
Applying conflict resolution skills in real-life scenarios

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.
