BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//UOA Academy - ECPv6.15.20//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:UOA Academy
X-ORIGINAL-URL:https://uoa-academy.com
X-WR-CALDESC:Events for UOA Academy
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:Asia/Kuala_Lumpur
BEGIN:STANDARD
TZOFFSETFROM:+0800
TZOFFSETTO:+0800
TZNAME:+08
DTSTART:20250101T000000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260505
DTEND;VALUE=DATE:20260507
DTSTAMP:20260421T205556
CREATED:20260112T020455Z
LAST-MODIFIED:20260112T070302Z
UID:50583-1777939200-1778111999@uoa-academy.com
SUMMARY:From Customer Service to Customer Experience (2 Days)
DESCRIPTION:Objectives  \nThis programme helps participants move beyond basic service delivery toward creating memorable customer experiences. Participants learn to anticipate needs\, handle complaints with empathy\, and deliver consistent excellence that builds loyalty and brand trust. The programme aims to:  \n\n Strengthen participants’ ability to manage customers with professionalism and care. \nDevelop proactive service behaviors that exceed expectations. \n Equip teams with practical recovery strategies for real-life service challenges. \n\nTarget Audience  \nFrontline Staff\, Customer Service Representatives\, Call Centre Agents\, Hospitality Teams\, Sales Assistants\, and anyone involved in direct customer interaction.  \nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Differentiate between customer service and customer experience. \n Demonstrate proactive service behaviors in handling daily interactions. \nApply the WOW Recovery method to turn complaints into loyalty. \n Use empathy\, tone\, and anticipation to manage diverse customer emotions. \nCreate a consistent service culture that reflects organizational values. \n\nCourse Outlines  \nDay 1: Creating Memorable Moments  \nModule 1: The Shift from Service to Experience  \nProgram Content:  \n\n What defines excellent customer experience today \n Emotional connection and memory in customer loyalty \nThe “Moments that Matter” concept \n\nActivities / Exercises:  \n\n Service Story Reflection: Best and worst experience \n Group activity: Mapping your customer’s journey \n\nModule 2: Communication that Connects  \nProgram Content:  \n\n Verbal and non-verbal communication in service interactions \nTone\, empathy\, and active listening skills \n Handling diverse personalities and emotional triggers \n\nActivities / Exercises:  \n\n Empathy simulation: “Walk in My Shoes” \n Role-play: Calming an upset customer \n\nDay 2: Anticipate\, Recover\, and Delight  \nModule 3: Proactive Service & Anticipation Skills  \nProgram Content:  \n\n Reading customer cues before problems arise \n Anticipating needs based on service patterns \n Service personalization techniques \n\nActivities / Exercises:  \n\n “Guest Radar” observation game \n Team brainstorm: Anticipation in your department \n\nModule 4: WOW Recovery & Lasting Impressions  \nProgram Content:  \n\n Handling complaints using the WOW Recovery model \nTurning service failure into a relationship opportunity \n Building habits for consistent service excellence \n\nActivities / Exercises:  \n\n Real complaint analysis: “What went wrong?” \n Group presentation: Design your department’s WOW recovery plan \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/from-customer-service-to-customer-experience-2-day-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260505
DTEND;VALUE=DATE:20260507
DTSTAMP:20260421T205556
CREATED:20260112T021406Z
LAST-MODIFIED:20260112T070210Z
UID:50587-1777939200-1778111999@uoa-academy.com
SUMMARY:Speak & Write Confidently with Better English (2 Days)
DESCRIPTION:Objectives  \nThe objective of this training course is to enhance participants’ confidence and effectiveness in speaking and writing English in the workplace. This programme is designed for professionals who already possess basic English knowledge but require improvement in fluency\, clarity\, and professional communication.  \nThe course focuses on practical workplace communication\, helping participants express ideas clearly\, participate confidently in discussions\, and produce professional written communication such as emails\, messages\, and simple reports. By addressing common Malaysian English challenges\, participants will develop stronger communication skills applicable to daily work situations.  \nTarget Audience  \nThis training course is designed for Malaysian working professionals who have basic to intermediate English proficiency and use English in their daily work. It is particularly suitable for:  \n\n Executives\, officers\, supervisors\, and support staff \n Frontline and customer-facing employees \n Employees who understand English but lack confidence in speaking and writing \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Speak more confidently in workplace conversations and meetings \n Express ideas clearly without overthinking \n Write professional emails and messages with clarity and confidence \nReduce common Malaysian English errors \n Communicate more effectively in daily work situations \n\nCourse Outlines  \nDAY 1: Speaking with Confidence in the Workplace  \nModule 1: Workplace English in the Malaysian Context  \n\n Common communication challenges faced by Malaysian professionals \nUnderstanding the gap between knowing and speaking English \nDifferences between casual and professional English \n Building awareness of speaking habits and confidence levels \n\nModule 2: Speaking Clearly and Naturally  \n\n Structuring thoughts before speaking \n Improving clarity\, pronunciation\, and intonation \n Avoiding direct translation from Bahasa Malaysia \n Using simple and correct English confidently \n\nModule 3: Confident Communication in Meetings and Discussions  \n\n Expressing opinions\, ideas\, and suggestions professionally \nAsking questions and clarifying information \n Agreeing and disagreeing politely \n Managing hesitation and interruptions \n\nModule 4: Handling Workplace Conversations and Situations  \n\n Communicating with colleagues\, seniors\, and clients \n Giving explanations\, updates\, and instructions \n Handling misunderstandings professionally \n Building confidence to speak up at work \n\nDAY 2: Writing Clearly and Professionally  \nModule 5: Principles of Professional Workplace Writing  \n\n Writing clearly and concisely \n Common sentence and grammar errors in Malaysian English\nStructuring sentences and paragraphs effectively \n Writing with appropriate tone and professionalism \n\nModule 6: Writing Effective Emails and Workplace Messages  \n\n Structuring professional emails \n Writing requests\, updates\, and follow-ups \n Professional WhatsApp and internal communication \nAvoiding unclear or overly direct messages \n\nModule 7: Writing Simple Reports\, Notes\, and Documentation  \n\n Writing short reports and summaries \n Organising ideas logically \n Using appropriate vocabulary and tone \n Reducing overthinking and improving writing confidence \n\nModule 8: Integrating Speaking and Writing Skills  \n\n Thinking in English for better fluency \n Applying speaking skills to writing tasks \n Personal communication improvement plan \n Sustaining confidence and continuous improvement\n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/speak-write-confidently-with-better-english-2-day-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260505
DTEND;VALUE=DATE:20260507
DTSTAMP:20260421T205556
CREATED:20260112T022410Z
LAST-MODIFIED:20260112T070241Z
UID:50589-1777939200-1778111999@uoa-academy.com
SUMMARY:Certification Basic First Aid Training (BOFAC) + CPR Training + AED Training (2 days)
DESCRIPTION:Objectives  \nThe Certification Basic First Aid Training (BOFAC) + CPR Training + AED Training is a comprehensive 2-day course designed to equip participants with essential first aid skills\, CPR techniques\, and AED operation knowledge. Participants will learn how to respond effectively to emergencies\, provide life-saving interventions\, and manage common injuries\, illnesses\, and medical conditions. The course combines theoretical knowledge with hands-on practice\, simulations\, and role-play exercises to ensure participants develop the necessary skills and confidence to handle emergency situations.  \nTarget Audience  \nThe Certification Basic First Aid Training (BOFAC) + CPR Training + AED Training is specifically designed for individuals who are expected to perform first aid in their workplace. This comprehensive course is aimed at providing participants with the necessary knowledge and skills to effectively respond to medical emergencies and provide immediate care to injured or ill individuals.  \nLearning Outcomes  \n\n Understand the importance of basic first aid and CPR in emergency situations. \nDemonstrate proficiency in providing CPR to adults\, children\, and infants. \nOperate an Automated External Defibrillator (AED) effectively and safely. \nAssess and prioritize injuries and illnesses\, and provide appropriate first aid interventions. \n\nDay 2:  \nModule 6: First Aid for Medical Conditions  \n\n Recognizing and responding to heart attacks\, strokes\, and seizures \nManaging diabetes-related emergencies \n Administering appropriate first aid for asthma attacks and other respiratory conditions \n\nModule 7: First Aid for Pediatric Emergencies  \n\n Specific considerations for providing first aid to infants and children \nManaging common pediatric emergencies\, such as fevers\, seizures\, and allergic reactions \n Techniques for comforting and calming distressed children during first aid situations \n\nModule 8: First Aid in Remote and Disaster Situations  \n\n Understanding the unique challenges and considerations in remote and disaster settings \n Essential first aid skills for wilderness\, outdoor\, or remote locations \nPreparing and responding to natural disasters and other large-scale emergencies \n\nModule 9: Practical Scenarios and Role-Play Exercises  \n\n Engaging in simulated emergency scenarios to apply first aid and CPR skills \nParticipating in role-play exercises to practice communication and coordination during emergencies \n Receiving feedback and guidance from instructors on performance and techniques \n\nModule 10: Certification Assessment  \n\n Final assessment to evaluate participants’ understanding and application of first aid and CPR skills \n Certification awarded upon successful completion of the assessment \n\n  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/certification-basic-first-aid-bofac-cpr-aed-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260507
DTEND;VALUE=DATE:20260508
DTSTAMP:20260421T205556
CREATED:20260112T022855Z
LAST-MODIFIED:20260112T070236Z
UID:50591-1778112000-1778198399@uoa-academy.com
SUMMARY:Safety Measures & Emergency Actions Training Course (1 Day)
DESCRIPTION:Objectives  \nThe objective of this training course is to equip participants with essential knowledge and practical skills to ensure a safe and secure environment in various settings. This programme focuses on core safety measures\, risk awareness\, and effective emergency response actions\, enabling participants to respond proactively to incidents\, reduce risks\, and manage emergencies confidently and professionally.  \nTarget Audience  \nThis training course is designed for security personnel\, including new hires and experienced officers\, who are responsible for maintaining safety\, security\, and emergency readiness within their assigned premises.  \nLearning Outcomes  \n\n Understand key safety and security protocols relevant to their roles \nIdentify workplace risks and potential hazards effectively \n Apply physical security and access control measures appropriately \nRespond to fire and emergency situations using correct procedures \nPerform basic emergency response and first aid actions \n Participate effectively in emergency drills and crisis situations \n\nCourse Outlines:  \nDay 1:  \nModule 1: Introduction to Safety Measures & Security Responsibilities  \n\n Importance of safety in security operations \n Legal and ethical considerations in safety management \nRoles\, duties\, and protocols of security officers \n Creating a safety-conscious mindset \n\nModule 2: Risk Assessment & Hazard Identification  \n\n Principles of risk assessment \n Identifying common workplace and site-specific hazards \nPreventive measures to minimise risks \n Reporting and documentation of safety concerns \n\nModule 3: Physical Security & Access Control Measures  \n\n Access control and identification procedures \n Visitor management practices \n Surveillance and monitoring systems \n Perimeter security measures \n\nModule 4: Fire Safety & Emergency Evacuation  \n\n Fire prevention and common fire hazards \n Emergency evacuation procedures \n Roles during fire emergencies \n Proper use of fire extinguishers \n\nModule 5: Emergency Response\, First Aid & Crisis Handling  \n\n Emergency response procedures and communication protocols \nCoordination with emergency services \n Recognising common injuries and basic first aid response \nDe-escalation techniques for volatile situations \n Crisis identification and response strategies \n\nModule 6: Practical Drills\, Review & Assessment  \n\n Simulated emergency and evacuation drills \n Scenario-based role play and response exercises \n Review of key concepts and best practices \n Knowledge assessment and course wrap-up \n\n  \nPRICING: \n\nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/safety-measures-emergency-actions-training-1-day-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260507
DTEND;VALUE=DATE:20260508
DTSTAMP:20260421T205556
CREATED:20260112T023540Z
LAST-MODIFIED:20260112T023540Z
UID:50593-1778112000-1778198399@uoa-academy.com
SUMMARY:Mastering Microsoft PowerPoint & Presentation Skills (1 Day)
DESCRIPTION:Objectives  \nThis programme is designed for professionals who already use Microsoft PowerPoint and want to elevate both their slide design and presentation delivery skills. It focuses on transforming content-heavy slides into clear\, visually compelling messages while strengthening presentation structure and audience engagement. Participants will learn how to design slides that support decision-making\, influence stakeholders\, and communicate ideas with impact. The programme also integrates practical presentation techniques to ensure slides and delivery work together effectively. By the end of the session\, participants will be able to present with greater clarity\, confidence\, and professionalism.  \nTarget Audience  \n\n Executives\, managers\, and team leaders \n Sales\, marketing\, and business development professionals \n Trainers\, presenters\, and subject matter experts \n Professionals who frequently present data\, proposals\, or reports \n\nLearning Outcomes  \n\nDesign clear\, professional\, and visually consistent PowerPoint slides \nStructure presentations for clarity\, flow\, and decision-making \nUse advanced PowerPoint features to improve efficiency and design quality \nPresent ideas confidently and engage audiences effectively \nDeliver presentations that influence\, inform\, and persuade \n\nCourse Outline Module 1: Structuring an Effective Presentation  \n\n Defining presentation objectives and key messages \nUnderstanding audience needs and expectations \n Building logical flow and structure for clarity \n\nModule 2: Advanced PowerPoint Slide Design  \n\n Applying visual hierarchy and clean layouts \n Effective use of fonts\, colours\, and spacing \n Simplifying content and avoiding slide overload \n\nModule 3: Professional Use of PowerPoint Tools  \n\n Using Slide Master for consistency \n Working with shapes\, icons\, images\, and alignment tools \nImproving efficiency and slide quality \n\nModule 4: Presenting Data and Key Messages Clearly  \n\nChoosing the right charts and visuals \n Highlighting insights and key takeaways \n Avoiding common data presentation mistake \n\nModule 5: Presentation Skills for Confident Delivery ● Voice control\, posture\, and body language  \n\n Engaging audiences and managing attention \n Handling questions and interruptions professionally \n\n  \nPRICING: \n\nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/mastering-microsoft-powerpoint-presentation-skills-1-day-2/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260507
DTEND;VALUE=DATE:20260508
DTSTAMP:20260421T205556
CREATED:20260112T024309Z
LAST-MODIFIED:20260112T024625Z
UID:50595-1778112000-1778198399@uoa-academy.com
SUMMARY:Microsoft Word Excellence (1 day)
DESCRIPTION:Objectives  \nThe Microsoft Word Excellence program is designed to equip participants with advanced skills and proficiency in utilizing Microsoft Word. The primary objectives include enhancing document creation efficiency\, mastering advanced formatting features\, and enabling participants to leverage the full spectrum of Word’s capabilities. The program is designed to empower participants to create professional\, well-structured documents\, and streamline their workflow through the optimal use of Microsoft Word’s extensive features.  \nTarget Audience  \nThis training is tailored for professionals\, office administrators\, executives\, senior managers\, and anyone seeking to enhance their proficiency in Microsoft Word. It caters to individuals at various skill levels\, from beginners aiming to build foundational knowledge to advanced users looking to unlock the full potential of Microsoft Word for document creation and formatting.  \nLearning Outcomes  \n\n Achieve mastery in advanced document creation\, formatting\, and editing techniques. \nEffectively utilize templates for efficient document creation. \n Acquire time-saving shortcuts for enhanced productivity. \n Explore advanced formatting options for professional document presentation. \nOptimize Microsoft Word usage to enhance overall productivity and document creation capabilities. \n\nCourse Outlines:  \nModule 1: Advanced Document Creation  \n\n Mastery in advanced document creation techniques. \n Effective use of templates for efficient document creation. \n\nModule 2: Advanced Formatting Techniques  \n\n Achieving proficiency in advanced formatting options. \n Exploring advanced formatting for professional document presentation. \n\nModule 3: Collaboration and Efficiency  \n\n Seamless collaboration on shared documents. \n Acquiring time-saving shortcuts for enhanced productivity. \n\nModule 4: Practical Application and Mastery  \n\n Practical application of advanced Word features. \n Mastery in utilizing the full spectrum of Microsoft Word capabilities. \n\nModule 5: Integrating Multimedia and Hyperlinks  \n\n Embedding multimedia elements for dynamic documents. \nIncorporating hyperlinks for interactive content. \n\nModule 6: Advanced Editing and Proofreading  \n\n Utilizing advanced editing tools for precision. \n Implementing effective proofreading techniques. \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/microsoft-word-excellence-1-day-2/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260513
DTEND;VALUE=DATE:20260515
DTSTAMP:20260421T205556
CREATED:20260112T025220Z
LAST-MODIFIED:20260112T025220Z
UID:50598-1778630400-1778803199@uoa-academy.com
SUMMARY:Hospitality Revenue Management (2 Days)
DESCRIPTION:Objectives  \nHospitality Revenue Management is a critical discipline for maximising profitability in an increasingly competitive and dynamic market. This 2-day programme equips hospitality professionals with practical knowledge and tools to understand demand patterns\, apply effective pricing strategies\, manage distribution channels\, and optimise overall revenue performance.  \nThe programme focuses on real operational realities within the hospitality industry\, combining revenue concepts with practical decision-making to support sustainable business growth and improved financial outcomes.  \nTarget Audience  \n\n Hotel Managers and Assistant Managers \n Revenue\, Sales\, and Reservations Teams \n Front Office Managers and Supervisors \n F&B Managers involved in pricing decisions \n Hospitality professionals responsible for revenue performance \n\nLearning Outcomes  \n\n Define supervisory management and the core competencies required. \nIdentify their own personality and leadership styles\, and how these impact their team. \nApply effective behavioural\, communication\, and delegation skills. \n Supervise\, coordinate\, and synergise team performance to achieve goals. \nProvide constructive feedback\, coaching\, and performance reviews. \nDemonstrate a balanced role as a supervisor in managing self\, others\, and the business. \n\nCourse Outline  \nDay 1 – Revenue Management Fundamentals & Demand Analysis Module 1: Introduction to Revenue Management  \n\n What is revenue management and why it matters \n Evolution of revenue management in hospitality \n Revenue mindset vs traditional selling approach \n\nModule 2: Understanding Demand & Market Dynamics  \n\n Demand drivers in the hospitality industry \n Seasonality\, events\, and market behaviour \n Identifying high-demand and low-demand perio \n\nModule 3: Market Segmentation & Customer Behaviour  \n\n Types of market segments (corporate\, leisure\, group\, OTA\, etc.) \nBooking behaviour and price sensitivity \n Segment-based revenue opportunities \n\nModule 4: Forecasting Fundamentals  \n\n Purpose of forecasting \n Key metrics: Occupancy\, ADR\, RevPAR \n Using historical data to forecast demand \n Common forecasting mistakes \n\nDay 2 – Pricing\, Distribution & Revenue Optimisation  \nModule 5: Pricing Strategies & Yield Management  \n\n Dynamic pricing vs fixed pricing \n Rate structures and Best Available Rate (BAR) \n Managing discounts\, promotions\, and packages \n\nModule 6: Inventory Control & Distribution Channels  \n\n Room inventory management principles \n Role of OTAs\, direct bookings\, and corporate contracts ● Channel costs and profitability \n\nModule 7: Integrating Revenue with Sales & Operations  \n\n Aligning revenue management with sales and marketing \nManaging overbooking and walk-in strategies \n Communicating revenue decisions across departments \n\nModule 8: Revenue Performance Review & Action Planning  \n\n Analysing revenue reports and KPIs \n Identifying improvement opportunities \n Developing a simple revenue action plan \n Programme recap and key takeaways \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/hospitality-revenue-management-2-day-professional-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260513
DTEND;VALUE=DATE:20260515
DTSTAMP:20260421T205556
CREATED:20260112T030609Z
LAST-MODIFIED:20260112T030609Z
UID:50600-1778630400-1778803199@uoa-academy.com
SUMMARY:(HVAC) System Controls: Level 2 – Technical Understanding and SOPs (2 Days)
DESCRIPTION:Objectives  \nThis “HVAC System Controls: Level 2” course equips participants with advanced knowledge and skills necessary for effective HVAC system maintenance and optimization. Key objectives include deepening understanding of HVAC system components\, controls\, and operations; mastering advanced troubleshooting and diagnostic techniques; developing proficiency in preventive maintenance procedures; enhancing analytical and problem-solving skills for complex system issues; ensuring compliance with safety regulations and industry standards; improving system efficiency\, reliability\, and energy performance; and ultimately enhancing professional development and career advancement within the HVAC field.  \nTarget Audience  \nThis course is specifically designed for experienced HVAC professionals seeking to enhance their expertise in system controls and preventive maintenance. The ideal participants include experienced HVAC technicians\, engineers\, and maintenance personnel who possess a foundational understanding of HVAC systems and are eager to expand their knowledge and skills.  \nLearning Outcomes  \n\n Analyze and interpret complex HVAC system schematics and control diagrams. \nDiagnose and troubleshoot malfunctions in various types of HVAC control systems. \nUtilize diagnostic tools and equipment to identify and resolve system issues. \nApply industry best practices and safety procedures to all maintenance activities. \nOptimize system performance and energy efficiency through effective maintenance strategies. \n Communicate technical information effectively and collaborate effectively with other team members. \n\nCourse Outlines:  \nDay 1:  \nModule 1: Introduction to Advanced HVAC Controls  \n\n Overview of advanced control systems (e.g.\, Direct Digital Controls (DDC)\, Building Management Systems (BMS)) \n Importance of control systems in modern HVAC systems \n Benefits of advanced control strategies (e.g.\, energy efficiency\, improved comfort) \n\nModule 2: Advanced Control System Components  \n\n In-depth exploration of DDC components (controllers\, sensors\, actuators) \nBuilding Management System architecture and communication protocols \nUnderstanding control signals and data transmission \n\nModule 3: Control Loop Analysis and Tuning  \n\n Principles of control loops (feedback\, feedforward) \n Control loop tuning methods (PID control) \n Identifying and addressing control loop instability \n\nModule 4: Electrical Systems and Safety  \n\n Electrical safety protocols and procedures \n Electrical wiring diagrams and troubleshooting techniques \n Motor controls\, starters\, and variable frequency drives (VFDs) \n Electrical safety devices and their operation \n\nDay 2:  \nModule 5: HVAC System Components and Operation  \n\n Advanced study of refrigeration cycles and heat transfer principles \nIn-depth analysis of various HVAC equipment (e.g.\, chillers\, boilers\, air handlers) \nUnderstanding system interdependencies and interactions \n\nModule 6: Preventive Maintenance Procedures  \n\n Developing and implementing comprehensive preventive maintenance plans \nPerforming routine inspections\, cleaning\, and adjustments \n Utilizing checklists and logbooks for accurate record-keeping \n Identifying potential maintenance issues and implementing corrective actions \n\nModule 7: Troubleshooting and Diagnostics  \n\n Advanced troubleshooting techniques for common HVAC system problems \nUtilizing diagnostic tools (e.g.\, multimeters\, pressure gauges\, infrared thermometers) \nFault finding and root cause analysis \n Developing effective troubleshooting strategies \n\nModule 8: Energy Efficiency and Sustainability  \n\n Strategies for optimizing system energy efficiency \n Identifying and implementing energy-saving measures \n Understanding and complying with energy codes and regulations \n Integrating sustainable practices into HVAC maintenance \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/hvac-system-controls-level-2-technical-training-sops/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260513
DTEND;VALUE=DATE:20260515
DTSTAMP:20260421T205556
CREATED:20260112T031305Z
LAST-MODIFIED:20260112T031305Z
UID:50602-1778630400-1778803199@uoa-academy.com
SUMMARY:Drive in to the ChatGPT & AI Tools For Workplace (2 Days)
DESCRIPTION:Objectives  \nThe objective of this 2-day training programme is to equip participants with practical\, hands-on knowledge and skills to effectively utilize ChatGPT and AI tools in the workplace. This programme enables participants to enhance productivity\, streamline workflows\, improve communication\, and support better decision-making using AI. Participants will also understand ethical considerations\, best practices\, and real-world applications of AI tools across various job functions.  \nTarget Audience  \nThis programme is designed for:  \n\n Professionals\, executives\, and managers \n Team leaders and supervisors \n HR\, administration\, operations\, marketing\, and support staff \n Organizations seeking to integrate AI tools into daily work processes \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Understand the fundamentals of AI and ChatGPT and their impact on the workplace \nUse ChatGPT effectively to support daily work tasks and decision-making \nApply prompt engineering techniques to get accurate and useful AI outputs \nAutomate routine tasks and improve efficiency using AI tools \n Use AI ethically\, responsibly\, and securely in the workplace \n Apply AI tools for communication\, reporting\, analysis\, and problem-solving \nIdentify suitable AI tools for different job roles and business functions \n\nCourse Outlines:  \nDay 1: Foundations & Productivity with ChatGPT  \nModule 1: Introduction to AI & ChatGPT in the Workplace  \n\n Overview of Artificial Intelligence and Generative AI \n Understanding how ChatGPT works \n Capabilities and limitations of ChatGPT \n Current AI trends and workplace impact \n Identifying opportunities for AI adoption in daily work \n\nModule 2: Getting Started with ChatGPT – Practical Usage  \n\n Navigating ChatGPT interface and features \n Understanding prompts and responses \n Do’s and Don’ts when using ChatGPT at work \n Hands-on practice: basic workplace prompts \n Common mistakes and how to avoid them \n\nModule 3: Prompt Engineering for Better Results  \n\n What is prompt engineering and why it matters \n Structuring effective prompts (role\, task\, context\, format) \nUsing follow-up prompts to refine output \n Examples of good vs poor prompts \n Hands-on exercises: job-specific prompt creation \n\nModule 4: Using ChatGPT to Improve Productivity & Communication  \n\n Drafting professional emails and responses \n Creating reports\, summaries\, and meeting minutes \n Preparing presentations\, talking points\, and content \n Brainstorming ideas and solutions faster \n Case examples: HR\, admin\, operations\, and management use cases \n\nDay 2: Automation\, Ethics & Advanced Workplace Applications Module 5: Automating Routine Tasks with AI Tools  \n\n Identifying tasks suitable for automation \n Using AI for scheduling\, documentation\, and workflows \nAI-assisted data\, summarization\, and reporting \n Integrating ChatGPT into daily work routines \n Productivity hacks using AI \n\nModule 6: AI Tools Beyond ChatGPT for the Workplace  \n\n Overview of popular AI tools (writing\, design\, data\, productivity) \nChoosing the right AI tool for specific job roles \n Combining multiple AI tools for better outcomes \n Limitations and risks of over-reliance on AI \n Practical demonstrations and examples \n\nModule 7: Ethical Considerations\, Data Privacy & Best Practices  \n\n Ethical implications of AI usage in organizations \n Data privacy\, confidentiality\, and compliance \n Managing bias\, accuracy\, and reliability of AI outputs \nCompany policies and responsible AI usage \n Best practices for sustainable AI adoption \n\nModule 8: AI for Decision-Making\, Problem-Solving & Innovation  \n\n Using AI to support analysis and decision-making \n AI-assisted problem-solving frameworks \n Creative thinking and innovation with AI \n Real-world case studies of AI in the workplace \n Action planning: applying AI after the training \n\n  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/chatgpt-ai-tools-for-workplace-2-day-practical-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260519
DTEND;VALUE=DATE:20260521
DTSTAMP:20260421T205556
CREATED:20260112T032158Z
LAST-MODIFIED:20260112T032158Z
UID:50604-1779148800-1779321599@uoa-academy.com
SUMMARY:Managing Expectation & Stress Management  (2 Days)
DESCRIPTION:Objectives  \nThe “Managing Expectations & Stress Management” course is designed to equip participants with the skills to effectively manage expectations and navigate stress in both professional and personal contexts. The primary objectives include providing insights into expectation management strategies\, offering practical stress management techniques\, and fostering resilience in challenging situations.  \nTarget Audience  \nThis course is tailored for executives\, senior managers\, and individuals in leadership roles who aim to enhance their ability to manage expectations and stress effectively. It is suitable for anyone seeking practical tools and strategies to navigate high-pressure situations\, improve performance\, and foster a positive work-life balance.  \nLearning Outcomes  \n\n Communicate expectations clearly to minimize conflicts. \n Learn practical and effective stress management techniques. \n Foster resilience in facing challenging situations. \n Develop skills to navigate challenging situations with composure. \n Gain a deep understanding of effective management contributing to overall well-being. \n\nCourse Outlines:  \nDay 1:  \nModule 1: Introduction to Expectation Management  \n\n Overview of the course objectives. \n Importance of effective expectation management in professional and personal contexts. \n\nModule 2: Strategies for Clear Communication of Expectations  \n\n Techniques for communicating expectations clearly. \n Minimizing conflicts through effective communication. \n\nModule 3: Practical Stress Management Techniques  \n\n Introduction to stress management principles. \n Learning and applying practical techniques for stress reduction. \n\nModule 4: Building Resilience  \n\n Understanding resilience in the face of challenges. \n Strategies for fostering resilience in both professional and personal aspects. \n\nDay 2:  \nModule 5: Navigating Challenging Situations with Composure  \n\n Developing skills to navigate high-pressure situations. \n Maintaining composure and effectiveness in challenging environments. \n\nModule 6: Work-Life Balance  \n\n Importance of work-life balance. \n Strategies for achieving and maintaining a positive work-life balance. \n\nModule 7: Overall Well-being and Professional Success  \n\n Connecting effective expectation management and stress reduction to overall well-being. \n Building skills for professional success through effective stress and expectation management. \n\nModule 8: Group Activities and Discussions  \n\n Engaging in group activities to reinforce learning. \n Discussions on challenges and solutions in managing expectations and stress. \n\n  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/managing-expectations-stress-management-2-day-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260519
DTEND;VALUE=DATE:20260521
DTSTAMP:20260421T205556
CREATED:20260112T033709Z
LAST-MODIFIED:20260112T053936Z
UID:50606-1779148800-1779321599@uoa-academy.com
SUMMARY:Strategic Leadership in Hospitality  (2 Days)
DESCRIPTION:Objectives  \nStrategic Leadership in HospitalityThis 2-day training programme aims to develop strategic leadership capabilities among hospitality professionals to navigate today’s competitive\, service-driven\, and culturally diverse environment. Participants will gain the skills to lead teams effectively\, align operational excellence with business strategy\, and respond to industry challenges within the Malaysian hospitality context.  \nTarget Audience  \nThis programme is designed for:  \n\n Hotel and resort managers \n Department heads and supervisors \n F&B managers and outlet leaders \n Hospitality executives and team leaders \n Tourism and service industry professionals \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Understand strategic leadership concepts in the hospitality industry\nApply leadership styles suitable for service-oriented environments \n Align business goals with operational and people strategies \n Lead diverse and multicultural teams effectively \n Enhance guest experience through strategic decision-making \n Manage change and uncertainty within the hospitality sector \n Develop future-ready leaders and high-performing teams \n Apply ethical and sustainable leadership practices in Malaysia \n\nCourse Outlines:  \nDay 1: Strategic Leadership Foundations in Hospitality  \nModule 1: Strategic Leadership in the Malaysian Hospitality Landscape  \n\n Overview of Malaysia’s hospitality and tourism industry \n Current trends\, challenges\, and opportunities \n The role of leaders in driving competitiveness and service excellence\nStrategic leadership vs operational management \n Leadership expectations in Malaysian hospitality organisations \n\nModule 2: Leadership Styles for Service Excellence  \n\n Understanding leadership styles (transformational\, situational\, servant leadership) \nLeadership behaviours that influence guest satisfaction \n Adapting leadership styles for different departments (front office\, F&B\, housekeeping) \nLeading by example in high-contact service environments \n Case discussion: leadership impact on service quality \n\nModule 3: Strategic Thinking & Decision-Making in Hospitality  \n\n Strategic thinking skills for hospitality leaders \n Aligning daily operations with long-term business goals \n Data-driven decision-making (occupancy\, revenue\, customer feedback) \nBalancing cost control and service quality \n Practical exercises: scenario-based decision-making \n\nModule 4: Leading Multicultural & Multigenerational Teams  \n\n Managing workforce diversity in Malaysian hospitality \n Cross-cultural communication and leadership sensitivity \n Leading Gen Z\, Millennials\, and senior employees \n Handling conflicts and communication gaps \n Building teamwork and engagement in service teams \n\nDay 2: People\, Performance & Sustainable Leadership  \nModule 5: Strategic Talent Management & Workforce Development  \n\n Talent challenges in the hospitality industry \n Developing and retaining high-potential employees \n Coaching\, mentoring\, and on-the-job leadership development\nSuccession planning for key operational roles \n Creating a learning culture in hospitality organisations\n\nModule 6: Change Leadership & Crisis Management  \n\n Leading through change in a dynamic hospitality environment \nManaging operational disruptions and service recovery \nCrisis leadership (staff shortages\, guest complaints\, emergencies) \nBuilding resilience and adaptability in teams \n Lessons learned from post-pandemic hospitality recovery \n\nModule 7: Ethical Leadership\, Governance & Sustainability  \n\n Ethical leadership in hospitality operations \n Compliance with Malaysian labour laws and regulations \nPromoting integrity\, accountability\, and fairness \n Sustainability practices in hospitality (ESG\, green hotels) \nResponsible leadership and corporate reputation \n\nModule 8: Strategic Action Planning & Leadership Impact  \n\n Translating leadership insights into workplace action \nDeveloping a personal strategic leadership plan \n Aligning leadership actions with organisational goals \nMeasuring leadership effectiveness and team performance \nCommitment to continuous leadership improvement \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/strategic-leadership-in-hospitality-2-day-management-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260519
DTEND;VALUE=DATE:20260521
DTSTAMP:20260421T205556
CREATED:20260112T035141Z
LAST-MODIFIED:20260112T035508Z
UID:50608-1779148800-1779321599@uoa-academy.com
SUMMARY:The High Impact Leader  (2 Days)
DESCRIPTION:Objectives  \nThis intensive two-day programme is designed to equip both established and emerging leaders with the foundational mindsets\, trust-building skills\, and personal resilience required to lead high-performing\, innovative\, and psychologically safe teams. By front-loading concepts such as safety and growth\, participants are better prepared to address practical leadership challenges related to accountability and communication\, transforming theoretical knowledge into immediate\, actionable leadership behaviours.  \nTarget Audience  \nThis programme is designed for:  \n\n Managers \n Supervisors \n Team Leaders \n High-Potential Individual Contributors \n Project Leads across all departments \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Define their personal leadership philosophy and identify core leadership competencies \n Differentiate between a fixed and growth mindset and apply growth strategies to personal and team development \n Analyse and utilise the four levels of communication to achieve clarity and impact in professional settings \n Create and sustain psychological safety within teams \n Implement clear frameworks for setting expectations and providing feedback to strengthen accountability \n Develop personal and team resilience strategies to manage stress\, adapt to change\, and sustain performance \n\nCourse Outlines:  \nDay 1 – Building Trust\, Mindset & Strategic Dialogue  \nModule 1: What Is Leadership  \n\n Evolution of leadership: from command-and-control to influence and coaching\nDefining modern leadership: vision\, values\, and vulnerability \n Leader’s role in driving culture and engagement \n\nModule 2: Psychological Safety – The Foundation of Trust  \n\n Understanding psychological safety (Fearless Organization – Amy Edmondson) \nLink between safety\, innovation\, and team performance \n Four stages of psychological safety: learner\, contributor\, challenger\, inclusion \n\nModule 3: Growth vs Fixed Mindset  \n\n Fixed vs growth mindset (Dr. Carol Dweck’s research) \n Reframing failure and the power of “yet” \n Strategies to foster a growth mindset in others \n\nDay 2 – Accountability\, Performance & Sustained Endurance \n Module 4: Four Levels of Communication & Engagement  \n\n Power of listening: active\, empathic\, and strategic listening \n Communicating for clarity using the four levels of communication \nFeedback using the Johari Window \n\nModule 5: Mastering Accountability for Success  \n\n CLEAR goals framework (Collaborative\, Limited\, Empowering\, Actionable\, Results-Oriented) \n Accountability ladder: ownership versus blame \n Holding others accountable with respect and empathy (Crucial Conversations framework) \n Closing the loop through follow-up and recognition \n\nModule 6: Resilience  \n\n Understanding the resilience loop (Predict\, Prepare\, Respond\, Adapt) \nManaging leadership fatigue and personal energy \n Developing personal resilience strategies \n Building team resilience through collaboration and support \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/the-high-impact-leader-2-day-leadership-excellence-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260519
DTEND;VALUE=DATE:20260521
DTSTAMP:20260421T205556
CREATED:20260112T040141Z
LAST-MODIFIED:20260112T040141Z
UID:50610-1779148800-1779321599@uoa-academy.com
SUMMARY:Personal Mastery & Self-Leadership  (2 Days)
DESCRIPTION:Objectives  \nThe objective of this training is to empower individuals to cultivate personal mastery and self-leadership by developing self-awareness\, emotional intelligence\, and proactive habits. Participants will learn to align their personal values with their actions\, build resilience\, and take ownership of their growth. This program aims to enhance decision-making\, foster accountability\, and inspire individuals to lead themselves effectively\, unlocking their potential for personal and professional success.  \nTarget Audience  \nThis training is designed for professionals\, leaders\, and individuals seeking to enhance their personal effectiveness\, emotional intelligence\, and self-leadership skills. It is ideal for those who aspire to take greater control of their growth\, improve decision-making\, and achieve meaningful success in both their personal and professional lives.  \nLearning Outcomes  \n\n Develop greater self-awareness by identifying personal strengths\, values\, and areas for growth. \n Enhance emotional intelligence to manage emotions effectively and build stronger relationships. \n Cultivate habits and mindsets that promote resilience\, focus\, and consistent personal growth. \n Align daily actions and decisions with long-term goals and core values. \nStrengthen accountability and ownership to drive meaningful results in personal and professional contexts. \n\nCourse Outlines: Day 1:  \nModule 1: Introduction to Personal Mastery & Self-Leadership  \n\nUnderstanding the concepts of personal mastery and self-leadership.\n Exploring the benefits of self-leadership in personal and professional contexts. \nSetting personal intentions and goals for the course. \n\nModule 2: Developing Self-Awareness  \n\n Identifying personal strengths\, values\, and limiting beliefs. \n Practicing self-reflection techniques for deeper self-understanding. \nUsing feedback to uncover blind spots and areas for growth. \n\nModule 3: Emotional Intelligence for Self-Leadership  \n\n Understanding the components of emotional intelligence (EQ). \nManaging emotions effectively in challenging situations. \n Building empathy to enhance communication and relationships. \n\nModule 4: Aligning Values with Actions  \n\n Defining core values and their role in decision-making. \n Creating a personal vision and aligning it with daily habits. \n Developing strategies for maintaining integrity and authenticity. \n\nDay 2:  \nModule 5: Building Resilience and Managing Stress  \n\n Understanding the connection between resilience and self-leadership. \nTechniques for managing stress and staying focused under pressure. \nBuilding mental and emotional agility to navigate challenges. \n\nModule 6: Goal Setting and Habit Formation  \n\n Setting SMART goals for personal and professional growth. \n Identifying habits that support or hinder success. \n Using habit-tracking tools to ensure consistent progress. \n\nModule 7: Accountability and Ownership  \n\n The role of accountability in achieving success. \n Creating systems for self-monitoring and reflection. \n Overcoming procrastination and fostering a proactive mindset. \n\nModule 8: Action Planning and Commitment  \n\n Consolidating key learnings from the training. \n Developing a personalized action plan for ongoing self-leadership. \nCommitting to long-term growth and continuous improvement. \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/personal-mastery-self-leadership-2-day-empowerment-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
END:VCALENDAR