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BEGIN:VEVENT
DTSTART;VALUE=DATE:20260121
DTEND;VALUE=DATE:20260223
DTSTAMP:20260422T021117
CREATED:20251224T011521Z
LAST-MODIFIED:20251231T013540Z
UID:50424-1768953600-1771804799@uoa-academy.com
SUMMARY:Smart Office Management & Administration  (2 Days)
DESCRIPTION:Objectives Modern office professionals are required to manage increasing workloads\, evolving technologies\, and complex stakeholder expectations while maintaining professionalism and efficiency. This programme provides a structured and practical approach to office management and administrative excellence in today’s workplace. It addresses organisation\, time and task management\, communication\, and working effectively with superiors. The programme also introduces practical tools and techniques to improve daily work routines and personal effectiveness. Participants will gain clarity\, structure\, and confidence in managing their administrative responsibilities in a professional office environment.Target Audience ● Administrative Professionals● Office Managers and Executive Assistants● Personal Assistants and Secretaries● Clerical and Support Staff● Employees involved in office coordination and administrative functionsLearning Outcomes By the end of this programme\, participants will be able to:● Apply structured approaches to organise office work and administrative responsibilities● Manage time\, tasks\, and priorities more effectively in a dynamic work environment● Demonstrate professional communication and workplace etiquette● Work more effectively with superiors and internal stakeholders● Utilise practical tools and techniques to improve daily work routines and efficiencyCourse Outlines Module 1: Introduction to Modern Office Administration● The evolving role of office and administrative professionals● Getting organised in a fast-paced work environment● Adapting to IR 4.0\, digitalisation\, and AI in office administration● Understanding expectations of a modern administrative roleModule 2: Managing Time & Work Priorities● Managing personal time and coordinating schedules● Keeping others on track and maintaining timelines● Prioritisation using urgency vs importance● SMART planning and goal-setting for administrative tasksModule 3: Managing Tasks\, Managing Self● Applying the 80:20 principle at work● Understanding effectiveness vs efficiency● Professional grooming and workplace presence● Organising meetings and meeting etiquette● Office ethics with internal and external stakeholdersModule 4: Interpersonal Communication in the Workplace● Verbal and non-verbal communication skills● Understanding body language and workplace signals● Personal image and professional impression● Building internal networks and professional relationshipsDay 2: WORKING SMARTER & BUILDING PROFESSIONAL PARTNERSHIPSModule 5: Managing Expectations of Superiors● Understanding different leadership styles● Identifying your superior’s working preferences● Balancing superior expectations with organisational policies● Managing upward communication professionallyModule 6: The Team of Two – Partnering with Your Boss● Building effective working relationships with superiors● Compatibility vs chemistry in working styles● Influencing and convincing skills at work● Supporting decision-making and executionModule 7: Tools & Techniques to Organise Work Routine● Idea management through mind charting● Planning work using activity vs timeline matrix● Visual control and work monitoring● Work alignment and follow-up techniques● Managing updates and progress trackingModule 8: Wrap-Up & Moving Forward● Consolidation of key learning points● Identifying improvement areas in daily work routines● Translating learning into practical workplace actions● Personal action planning for continuous improvementTraining MethodologyThis programme uses an interactive and practical learning approach\, combining guided discussions\, workplace scenarios\, hands-on exercises\, and individual reflection. Participants practise applying tools and techniques through real administrative situations to improve organisation\, communication\, and work efficiency. The focus is on immediate workplace application to ensure learning translates into improved performance and professionalism. \nPRICING:RM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/level-3-smart-office-management-administration-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260128
DTEND;VALUE=DATE:20260330
DTSTAMP:20260422T021117
CREATED:20251224T015004Z
LAST-MODIFIED:20260112T072003Z
UID:50430-1769558400-1774828799@uoa-academy.com
SUMMARY:Managing Expectation & Stress Management  (2 Days)
DESCRIPTION:Objectives \nThe “Managing Expectations & Stress Management” course is designed to equip participants with the skills to effectively manage expectations and navigate stress in both professional and personal contexts. The primary objectives include providing insights into expectation management strategies\, offering practical stress management techniques\, and fostering resilience in challenging situations. \nTarget Audience \nThis course is tailored for executives\, senior managers\, and individuals in leadership roles who aim to enhance their ability to manage expectations and stress effectively. It is suitable  for anyone seeking practical tools and strategies to navigate high-pressure situations\, improve performance\, and foster a positive work-life balance. \nLearning Outcomes \n\nCommunicate expectations clearly to minimize conflicts.\nLearn practical and effective stress management techniques.\nFoster resilience in facing challenging situations.\nDevelop skills to navigate challenging situations with composure.\nGain a deep understanding of effective management contributing to overall well-being.\n\nCourse Outlines \nDay 1:  \nModule 1: Introduction to Expectation Management  \n\n Overview of the course objectives. \n Importance of effective expectation management in professional and personal contexts. \n\nModule 2: Strategies for Clear Communication of Expectations  \n\n Techniques for communicating expectations clearly. \n Minimizing conflicts through effective communication. \n\nModule 3: Practical Stress Management Techniques  \n\n Introduction to stress management principles. \n Learning and applying practical techniques for stress reduction. \n\nModule 4: Building Resilience  \n\n Understanding resilience in the face of challenges. \n Strategies for fostering resilience in both professional and personal aspects. \n\nDay 2:  \nModule 5: Navigating Challenging Situations with Composure  \n\n Developing skills to navigate high-pressure situations. \n Maintaining composure and effectiveness in challenging environments. \n\nModule 6: Work-Life Balance  \n\n Importance of work-life balance. \n Strategies for achieving and maintaining a positive work-life balance. \n\nModule 7: Overall Well-being and Professional Success  \n\n Connecting effective expectation management and stress reduction to overall well-being. \n Building skills for professional success through effective stress and expectation management. \n\nModule 8: Group Activities and Discussions  \n\n Engaging in group activities to reinforce learning. \n Discussions on challenges and solutions in managing expectations and stress. \n\nPRICING:RM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/2-day-training-managing-expectations-stress-management/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260204
DTEND;VALUE=DATE:20260206
DTSTAMP:20260422T021117
CREATED:20251224T020825Z
LAST-MODIFIED:20260112T072040Z
UID:50434-1770163200-1770335999@uoa-academy.com
SUMMARY:Handling Customer Complaints  (2 Days)
DESCRIPTION:Objectives \nThe objective of the Handling Customer Complaints training program is to provide participants with a comprehensive understanding of the skills and knowledge necessary to effectively handle customer complaints and improve customer satisfaction. In today’s highly competitive business environment\, it is crucial for organizations to have a solid approach to managing customer complaints. Effective handling of customer complaints can help to prevent the loss of business\, maintain customer loyalty\, and even enhance the reputation of an organization. \nTarget Audience \nThe target audience for the Handling Customer Complaints training program includescustomer service representatives\, front-line employees\, managers\, and anyone whointeracts with customers in a business setting. \nLearning Outcomes \n\n Communicate effectively with customers using active listening techniques \nIdentify root causes of customer complaints and use problem-solving\, negotiation\, and empathy to resolve them \n Manage personal emotions and respond professionally in challenging situations \nIdentify patterns and trends in customer complaints and make recommendations for service improvement. \n\nCourse Outlines \nDay 1:  \nModule 1: Introduction to Customer Complaints  \n\n The importance of effective complaint handling \n Types of customer complaints \n Understanding customer needs and expectations \n The cost of poor complaint handling \n\nModule 2: Active Listening Techniques  \n\n Importance of active listening in customer interactions \nPractical strategies for attentive and empathetic listening \nEnhancing communication through effective listening skills \n\nModule 3: Effective Communication Skills  \n\n Verbal and nonverbal communication techniques \n Active listening skills \n Asking effective questions \n Using empathy to build rapport \n\nModule 4: Managing Emotions  \n\n Understanding and managing personal emotions \n Strategies for staying calm and professional \n Dealing with angry or upset customers \n Avoiding escalation \n\nDay 2:  \nModule 5: Time management  \n\n Prioritizing complaints \n Setting realistic expectations with customers \n Managing time effectively \n Resolving complaints within an appropriate time frame \n\nModule 6: Professional Response in Challenging Situations  \n\nStrategies for maintaining professionalism in difficult scenarios \nDe-escalation techniques for defusing tense customer interactions \nCase studies on effective responses to challenging complaints \n\nModule 7: Complaint Resolution Techniques  \n\n Root cause analysis \n Problem-solving techniques \n Negotiation and conflict resolution \n Using empathy to address emotional complaints \n\nModule 8: Documentation and Follow-up  \n\n The importance of accurate documentation \n Following up with customers \n Identifying opportunities for improvement \n Preventing future complaints \n\nPRICING:RM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/2-day-training-effective-customer-complaint-handling/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260204
DTEND;VALUE=DATE:20260206
DTSTAMP:20260422T021117
CREATED:20251224T022108Z
LAST-MODIFIED:20260112T071201Z
UID:50436-1770163200-1770335999@uoa-academy.com
SUMMARY:Improving Confidence and Mastering Emotional Intelligence (2 Days)
DESCRIPTION:Objectives \nThe objective of the Handling Customer Complaints training program is to provide participants with a comprehensive understanding of the skills and knowledge necessary to effectively handle customer complaints and improve customer satisfaction. In today’s highly competitive business environment\, it is crucial for organizations to have a solid approach to managing customer complaints. Effective handling of customer complaints can help to prevent the loss of business\, maintain customer loyalty\, and even enhance the reputation of an organization.  \nTarget Audience \nExecutives and Senior Executives across industries who:  \n\n Want to project stronger authority and credibility in their roles. \n Seek to balance logic with emotional intelligence in decision-making. \nNeed to enhance resilience\, composure\, and communication in high-pressure contexts. \n Desire to strengthen their people-leadership and influence skills. \n\nLearning Outcomes \nProject executive confidence through mindset\, body language\, and communication.  \n\nIdentify and regulate emotional triggers for improved self-control. \n Apply resilience techniques to thrive in high-stakes leadership challenges. \nMaster the five domains of emotional intelligence and apply them at work. \nStrengthen empathy and active listening to build trust and influence. \nHandle conflict and tough conversations with composure and fairness. \nLead authentically\, aligning personal values with organizational culture. \n\nCourse Outlines \nDay 1 : Building Confidence and Personal Mastery  \nModule 1: The Psychology of Confidence  \n\nConcepts: \n\n○ Growth vs. fixed mindset and how it shapes confidence.  \n○ Reframing failure as feedback and learning.  \n○ Recognizing internal “saboteurs” (self-doubt\, imposter syndrome).  \n\nEngaging Activity: Confidence Mapping – Participants list 3 personal “power moments” where they overcame challenges and reframe one recent setback into a learning opportunity. \nElaboration: Leaders see confidence not as arrogance but as grounded belief in capability\, built through mindset and intentional practice. \n\nModule 2: Executive Presence and Influence  \n\nConcepts: \n\n○ The three pillars of presence: Appearance\, Behavior\, Communication. ○ The science of body language\, voice projection\, and eye contact.  \n○ The art of storytelling for impact.  \n\nEngaging Activity: Executive Presence Drill – Deliver a 2-minute presentation with peer scoring on credibility\, clarity\, and presence. \nElaboration: Presence is the outer layer of confidence that convinces others to trust in a leader’s competence and direction. \n\nModule 3: Self-Awareness and Emotional Triggers  \n\nConcepts: \n\n○ Johari Window: expanding “open self” through feedback.  \n○ The role of emotional triggers in decision-making.  \n○ Distinguishing between reaction and response.  \n\nEngaging Activity: Hot Buttons Mapping – Participants identify personal triggers (e.g.\, criticism\, resistance\, time pressure) and create strategies to respond effectively. \nElaboration: Self-awareness is the compass of leadership\, helping executives act consciously rather than react emotionally. \n\nModule 4: Building Resilience Under Pressure  \n\nConcepts: \n\n○ Stress as a leadership reality – healthy vs. toxic stress.  \n○ Mindfulness and grounding strategies (breathing\, visualization\, reframing). ○ Developing adaptability in times of change.  \n\nEngaging Activity: Crisis Simulation – Teams handle a sudden crisis (e.g.\, major client loss\, media scandal\, operational breakdown) with limited time. \nElaboration: Resilience transforms challenges into opportunities\, enabling leaders to maintain calm and inspire confidence in turbulent times. \n\nDay 2 – Mastering Emotional Intelligence in Leadership  \nModule 5: Foundations of Emotional Intelligence  \n\nConcepts: \n\n○ Daniel Goleman’s 5 domains: Self-awareness\, Self-regulation\, Motivation\, Empathy\, Social skills.  \n○ How EI correlates with leadership effectiveness and business performance. ○ Emotional vs. rational decision-making.  \n\nEngaging Activity: EI Self-Assessment – Participants complete a diagnostic tool and discuss findings in small groups. \nElaboration: Leaders recognize EI as a measurable and trainable skill that fuels sustainable leadership success. \n\nModule 6: Empathy\, Communication\, and Conflict Management  \n\nConcepts: \n\n○ Empathy as a leadership advantage.  \n○ Levels of listening: cosmetic\, conversational\, active\, and empathetic. ○ Using EI to resolve conflicts constructively.  \n\nEngaging Activity: Conflict Role-Plays – Participants practice handling tough conversations (e.g.\, poor performance feedback\, team conflict\, client pushback). \nElaboration: Empathy builds trust and fairness\, ensuring leaders are respected even when making tough calls. \n\nModule 7: Leading with Authentic Confidence and EI  \n\nConcepts: \n\n○ Authentic leadership: aligning values with actions.  \n○ Balancing confidence with humility.  \n○ Inspiring and motivating teams through EI.  \n\nEngaging Activity: Leadership Challenge Game – Teams face a simulated boardroom dilemma requiring strategy\, empathy\, and influence. \nElaboration: Authentic leaders who combine confidence with emotional intelligence inspire loyalty\, foster collaboration\, and achieve long-term impact. \n\nClosing Session – Integration and Action Planning  \n\nActivity: My Confidence&EI Leadership Pledge – Each participant writes down 3 behaviors they will commit to practicing in the next 30 days. \nPeer Coaching: Share commitments with a partner for accountability. \nFacilitator Wrap-Up: Reinforce that confidence and EI are continuous practices that grow stronger with self-reflection and application. \n\nPRICING:RM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/improving-confidence-emotional-intelligence-2-day-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260204
DTEND;VALUE=DATE:20260206
DTSTAMP:20260422T021117
CREATED:20251224T024059Z
LAST-MODIFIED:20251231T013915Z
UID:50438-1770163200-1770335999@uoa-academy.com
SUMMARY:Masuring ROI and Training Results
DESCRIPTION:Introduction \nTraining programs are vital for improving organizational performance\, but evaluating their effectiveness is a significant challenge. Historically\, training success has been measured through participant feedback and self-reported learning\, often collected via “smile-sheets.” While these methods are easy to use and tend to yield positive results\, they fail to measure the true impact of the training—specifically\, whether the learning is applied in the workplace and how it affects key business metrics. \n“How to Measure Training Results” introduces a systematic framework to address this gap. This methodology\, which spans five levels\, provides a comprehensive approach for evaluating training programs. It allows organizations to scrutinize success from every angle\, moving beyond simple participant satisfaction to assess the actual transfer of skills and the tangible impact on business goals\, helping decision-makers determine which programs are effective and how to improve them. \nWhy Is This Course Required \nEffective training evaluation is a critical challenge for many organizations\, leading to ineffective ROI calculations and difficulty justifying training budgets. Without a strategic approach to measurement\, learning and development teams struggle to prove the value of their programs\, which can result in missed opportunities and budget cuts. The Measuring ROI and Evaluating Training Effectiveness course provides a structured framework to tackle these issues. It teaches participants how to use ROI methodologies and optimize data collection to createsystems that deliver measurable results. This empowers professionals to better calculate financial gains\, align training with business goals\, and improve the overall efficiency of their learning functions. \n\nWho Should Attend? \n\n\nDirector of Learning and Development\nLearning and Development Manager\nTraining Manager\nDirector of Human Resources\nHuman Resource Manager\nDirectors of Human Capital\nTraining Executives\nTrainers\n\nCourse Outline  \n\nDay 1 \nGetting Started \n\n\nIntroduction \n\n\nAdministrative details \n\n\nWorkshop objectives \n\n\nCourse contents \n\n\nModule 1: The Need for and Benefits of Measurement and Evaluation of Training Outcome \n\n\nThe need for measurement and evaluation \n\n\nCase study \n\n\nThe training cycle \n\n\nThe learning pathway \n\n\nCreating a result-based training culture \n\n\nA framework for evaluation with six types of measures \n\n\nModule 2: The ROI Model and Process \n\n\nOverview of the ROI Model and Process \n\n\nDefining ROI and Benefits Cost Ratio \n\n\nDeciding which of the five levels is right for your training evaluation \n\n\nExercise \n\n\nModule 3: Step 1 – Developing Training Objectives: The Basis for Measurement \n\n\nHow specific objectives at each level contribute to ROI \n\n\nLinking training objectives to organizational objectives \n\n\nDeveloping objectives at each level \n\n\nCase study \n\n\nExercise \n\n\nModule 4: Step 2 – Developing Evaluation Plans and Baseline Data \n\n\nTypes of measure \n\n\nClarify the purpose of evaluation initiative \n\n\nApproaches to collecting baseline data \n\n\nFactors to consider when developing an evaluation strategy \n\n\nExercise: Developing evaluation plans and strategy \n\n\n\nDay 2 \nModule 5: Step 3 – Collecting Data During Training for Level 1 and 2 Measurement \n\n\nLevel 1: Measuring Reaction and Satisfaction \n\n\nMethods of Level 1 data collection \n\n\nLevel 1 Target areas: How \n\n\nExercise \n\n\nLevel 2: Measuring Learning \n\n\nMeasuring learning with less structured activities \n\n\nExercise \n\n\nModule 6: Step 4 – Collecting Data After Training for Level 3 and 4 \n\n\nBest methods of collecting follow-up data \n\n\nFinding the most reliable data sources \n\n\nTypes of questions to ask in any follow-up evaluation \n\n\nMethods improving response rate to questionnaires \n\n\nExercise: Data collection \n\n\nModule 7: Step 5 – Converting Data to Monetary Values \n\n\nSorting out hard and soft data \n\n\nMethods for converting data to monetary values \n\n\nSelection of the method to convert data \n\n\nAddress credibility issue \n\n\nAsking the right questions \n\n\nConverting a unit of value \n\n\nModule 8: Step 6 – Identifying Cost of Training \n\n\nImportance of cost in determining ROI \n\n\nAll costs and Loaded costs \n\n\nCategories of costs \n\n\nCost accumulation and estimation \n\n\nCost Classification Index \n\n\nExercise: Determine training cost \n\n\nModule 9: Step 7 – Calculating ROI on Training – Level 5 \n\n\nCalculating the Benefits-Cost Ratio and ROI \n\n\nThe Guiding principle \n\n\nPotential magnitude of an ROI for target population \n\n\nRational approach to ROI \n\n\nROI comparisons \n\n\nExercise: Calculate ROI \n\n\nModule 10: Step 9 – Identify Intangible Benefits \n\n\nWhy intangible benefits are important \n\n\nCommon intangible variables \n\n\nIdentify intangible benefits \n\n\nExercise \n\n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/masuring-roi-and-training-results/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260210
DTEND;VALUE=DATE:20260211
DTSTAMP:20260422T021117
CREATED:20251224T025138Z
LAST-MODIFIED:20260112T071248Z
UID:50443-1770681600-1770767999@uoa-academy.com
SUMMARY:Mastering Microsoft PowerPoint & Presentation Skills (1 Day)
DESCRIPTION:Objectives \nThis programme is designed for professionals who already use Microsoft PowerPoint and want to elevate both their slide design and presentation delivery skills. It focuses on transforming content-heavy slides into clear\, visually compelling messages while strengthening presentation structure and audience engagement. Participants will learn how to design slides that support decision-making\, influence stakeholders\, and communicate ideas with impact. The programme also integrates practical presentation techniques to ensure slides and delivery work together effectively. By the end of the session\, participants will be able to present with greater clarity\, confidence\, and professionalism.  \nTarget Audience \n\nExecutives\, managers\, and team leaders \n Sales\, marketing\, and business development professionals \n Trainers\, presenters\, and subject matter experts \n Professionals who frequently present data\, proposals\, or reports \n\nLearning Outcomes \n\nDesign clear\, professional\, and visually consistent PowerPoint slides \nStructure presentations for clarity\, flow\, and decision-making \nUse advanced PowerPoint features to improve efficiency and design quality\nPresent ideas confidently and engage audiences effectively \nDeliver presentations that influence\, inform\, and persuade\n\nCourse Outlines \n\nModule 1: Structuring an Effective Presentation  \n\n Defining presentation objectives and key messages \nUnderstanding audience needs and expectations \n Building logical flow and structure for clarity \n\nModule 2: Advanced PowerPoint Slide Design  \n\n Applying visual hierarchy and clean layouts \n Effective use of fonts\, colours\, and spacing \n Simplifying content and avoiding slide overload \n\nModule 3: Professional Use of PowerPoint Tools  \n\n Using Slide Master for consistency \n Working with shapes\, icons\, images\, and alignment tools \nImproving efficiency and slide quality \n\nModule 4: Presenting Data and Key Messages Clearly  \n\nChoosing the right charts and visuals \n Highlighting insights and key takeaways \n Avoiding common data presentation mistake \n\nModule 5: Presentation Skills for Confident Delivery  \n\nVoice control\, posture\, and body language \n Engaging audiences and managing attention \n Handling questions and interruptions professionally \n\nPRICING: \n\nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/mastering-microsoft-powerpoint-presentation-skills-1-day/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260210
DTEND;VALUE=DATE:20260212
DTSTAMP:20260422T021117
CREATED:20251224T030328Z
LAST-MODIFIED:20260112T071330Z
UID:50445-1770681600-1770854399@uoa-academy.com
SUMMARY:Halal Competency Training (2 Days)
DESCRIPTION:Objectives \nMalaysia is globally recognised as a halal hub\, yet many organisations still face gaps in halal governance\, operational compliance\, documentation\, and audit readiness. This 2-day Halal Competency programme equips participants with practical knowledge\, regulatory understanding\, and hands-on tools to implement and manage halal requirements in accordance with JAKIM guidelines\, MS standards\, and industry best practices.  \nThe programme goes beyond theory\, focusing on real workplace application\, common non-compliance issues\, and readiness for halal certification and audits.  \nTarget Audience \n\n Halal Committee Members \n Quality Assurance & Compliance Personnel \n Operations\, Procurement & Supply Chain Staff \n Food & Beverage\, Hospitality\, Logistics & Manufacturing Personnel \nManagement and Supervisors responsible for halal compliance \n\nLearning Outcomes \n\nUnderstand the halal ecosystem in Malaysia and the roles of JAKIM\, State Islamic Religious Departments (JAIN/JAIS)\, and certification bodies \n Interpret key Malaysian Halal Standards (MS) and halal certification requirements \nIdentify halal risks\, critical control points\, and non-compliance issues within operations \n Establish and maintain an effective Halal Assurance System (HAS) \nPrepare organisations for halal certification\, surveillance\, and audit processes \nApply halal principles confidently in daily operations\, procurement\, handling\, and documentation \n\nCourse Outlines \n\nDay 1 – Halal Fundamentals\, Standards & Regulatory Framework  \nModule 1: Introduction to Halal & Tayyiban (Malaysia Context)  \n\n Halal and Tayyiban concepts in Islam \n Common misconceptions about halal \n Halal as a business\, governance\, and reputation issue \nMalaysia’s positioning as a global halal hub \n\nModule 2: Malaysia Halal Ecosystem & Regulatory Bodies  \n\n Role of JAKIM\, JAIN/JAIS\, HDC\, and related agencies \nHalal certification flow in Malaysia \n Responsibilities of halal certificate holders \n Legal and reputational consequences of non-compliance \n\nModule 3: Overview of Malaysian Halal Standards (MS)  \n\n Introduction to key Malaysian Halal Standards \n MS 1500 – Food & Beverage \n MS 2400 – Halal Logistics \n MS 2200 – Cosmetics & Personal Care \n Applicability across different industries \n Understanding “shall” vs “should” requirements \n\nModule 4: Halal Control Points & Risk Areas  \n\n Halal Critical Control Points (HCCP) \n Raw materials\, ingredients\, and suppliers \n Cross-contamination risks \n Storage\, handling\, processing\, and transportation \n Case studies of halal breaches in Malaysia \n\nDay 2 – Halal Assurance System\, Documentation & Audit Readiness Module 5: Halal Assurance System (HAS)  \n\n Definition and importance of HAS \n Key components of HAS \n Halal policy \n Halal committee and assigned roles \n Internal halal control system \n Integrating halal requirements into SOPs and QMS \n\nModule 6: Documentation & Record Management  \n\n Mandatory halal documentation \n Supplier verification and traceability \n Halal declarations and supporting evidence \n Common documentation mistakes identified during audits \n\nModule 7: Halal Audit & Certification Readiness  \n\n JAKIM audit process and expectations \n Internal halal audit versus external audit \n Preparing staff for audit interviews \n Managing non-conformities and corrective actions \n\nModule 8: Practical Application & Case Simulation  \n\n Group discussion on halal issues in participants’ organisations \n Simple halal risk assessment exercise \n Best practices from Malaysian industries (F&B\, hospitality\, logistics\, manufacturing) \nAction planning to strengthen halal compliance at the workplace \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/2-day-halal-competency-training-jakim-ms-standards/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260210
DTEND;VALUE=DATE:20260212
DTSTAMP:20260422T021117
CREATED:20251224T030930Z
LAST-MODIFIED:20260112T071400Z
UID:50447-1770681600-1770854399@uoa-academy.com
SUMMARY:Hazard Identification\, Risk Assessment and Risk Control (HIRARC)
DESCRIPTION:Objectives \nThe Hazard Identification\, Risk Assessment\, and Risk Control (HIRARC) Training Course is designed to equip participants with the essential knowledge and skills to systematically identify\, assess\, and control hazards in the workplace. The course is designed to instill a comprehensive understanding of HIRARC principles\, fostering a proactive safety culture within organizations.  \nTarget Audience \nThis training course is tailored for individuals across various industries\, including but not limited to safety officers\, supervisors\, managers\, and middle management that are involved in health and safety responsibilities. It caters to professionals seeking to enhance their proficiency in hazard identification\, risk assessment\, and risk control\, ultimately contributing to a safer working environment.  \nLearning Outcomes \n\n\n Thorough understanding of HIRARC methodology. \n Proficiency in identifying workplace hazards and conducting risk assessments. \nImplementation of practical risk control measures. \n Development of clear safety communication skills. \n Active contribution to robust safety management systems. \n Empowerment to minimize risks and foster a safer work environment. \n\n\nCourse Outlines \nDay 1:  \nModule 1: Introduction to HIRARC Principles  \n\n Overview and importance of Hazard Identification\, Risk Assessment\, and Risk Control. \n Principles of fostering a proactive safety culture. \n\nModule 2: HIRARC Methodology  \n\n In-depth exploration and practical application exercises. \n Case studies illustrating successful HIRARC implementation. \n\nModule 3: Target Audience and Industry Application  \n\n Identification of target audience and customization for diverse industries. \nPractical scenarios and discussions for industry-specific application. \n\nModule 4: Proficiency in Hazard Identification and Risk Assessment  \nTechniques for identifying workplace hazards.  \n\n Step-by-step guide to conducting effective risk assessments. \n\nDay 2:  \nModule 5: Practical Risk Control Measures  \n\n Implementation strategies and real-world simulations. \n Showcasing successful risk control practices through case studies. \n\nModule 6: Safety Communication Skills  \n\n Importance of clear safety communication. \n Developing effective communication strategies. \n\nModule 7: Contribution to Safety Management Systems  \n\n Active contribution to robust safety management systems. \n Integration of HIRARC principles into organizational safety frameworks. \n\nModule 8: Empowerment for a Safer Work Environment  \n\n Strategies for minimizing risks in the workplace. \n Fostering a culture of safety empowerment. \n\nPRICING:RM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/hirarc-training-hazard-identification-risk-control-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260225
DTEND;VALUE=DATE:20260227
DTSTAMP:20260422T021117
CREATED:20251224T031505Z
LAST-MODIFIED:20260122T034541Z
UID:50449-1771977600-1772150399@uoa-academy.com
SUMMARY:Delegation: The Art of Delegating Effectively (2 Days)
DESCRIPTION:Objectives \nThe “Delegation: The Art of Delegating Effectively” course is designed to help participants develop the skills and knowledge required to effectively delegate tasks and responsibilities in a professional setting. Delegation is a crucial skill for leaders and managers as it empowers team members\, improves productivity\, and fosters professional growth. Through interactive discussions\, practical exercises\, and case studies\, participants will learn the essential techniques and strategies for successful delegation.  \nTarget Audience \nThe “Delegation: The Art of Delegating Effectively” course is designed for managers\, supervisors\, team leaders\, entrepreneurs\, business owners\, project managers\, department heads\, team coordinators\, HR professionals\, emerging leaders\, and professionals transitioning to leadership roles\, who aim to enhance their delegation skills and effectively assign tasks and responsibilities in their respective roles and industries.  \nLearning Outcomes \n\n\n Understand the concept and importance of delegation in a professional setting. \nAssess tasks and determine their suitability for delegation based on team members’ skills and capabilities. \n Effectively communicate expectations\, instructions\, and guidelines for delegated tasks. \n Establish clear objectives\, deadlines\, and checkpoints for delegated tasks.\n\nCourse Outlines \nModule 1: Foundations of Workplace Conflict  \n\n Defining Workplace Conflict \n Types of Workplace Conflict (Interpersonal\, Intergroup\, Organizational) \nCauses of Conflict (Communication\, Personality\, Resources\, Values) \nImpact of Conflict (Productivity\, Morale\, Teamwork) \n\nModule 2: Understanding Conflict Styles  \n\n The Five Conflict Styles (Competing\, Collaborating\, Compromising\, Avoiding\, Accommodating) \n Thomas-Kilmann Conflict Mode Instrument (TKI) or similar assessment \nIdentifying your preferred and less preferred styles \n Analyzing the effectiveness of different styles in various situations \n\nModule 3: Communication Strategies for Conflict Resolution  \n\n Active Listening Techniques (Summarizing\, Reflecting\, Clarifying) \n Assertive Communication vs. Aggressive/Passive Communication \nNonverbal Communication (Body Language\, Tone of Voice) \n Communicating with Empathy and Respect \n\nModule 4: Problem-Solving and Negotiation  \n\n Identifying Shared Interests and Common Ground \n Brainstorming Solutions and Generating Options \n Win-Win Negotiation Strategies (Principled Negotiation) \n Building Consensus and Reaching Agreement \n\nDay 2:  \nModule 5: Emotional Intelligence in Conflict  \n\n Recognizing and Managing Emotions (Self-Awareness\, Self-Regulation) \nEmpathy and Perspective-Taking \n Building Rapport and Trust \n De-escalating Conflict Situations \n\nModule 6: Conflict Prevention Strategies  \n\n Creating a Positive and Supportive Workplace Culture \n Open Communication Channels and Feedback Mechanisms \nEarly Intervention and Conflict Detection \n Team Building and Conflict Resolution Training \n\nModule 7: Conflict Resolution Techniques  \n\n Mediation and Facilitation Skills \n Third-Party Intervention and Resolution Processes \n Formal and Informal Conflict Resolution Procedures \n Addressing Power Imbalances and Discrimination \n\nModule 8: Developing a Personal Action Plan  \n\n Identifying Areas for Personal Growth in Conflict Resolution \nSetting SMART Goals for Improvement \n Creating a Personal Conflict Resolution Toolkit \n Practicing Conflict Resolution Skills Through Role-Playing and Simulations \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/2-day-delegation-training-the-art-of-delegating-effectively/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260225
DTEND;VALUE=DATE:20260227
DTSTAMP:20260422T021117
CREATED:20251224T032003Z
LAST-MODIFIED:20260112T071445Z
UID:50451-1771977600-1772150399@uoa-academy.com
SUMMARY:Basic English at the Workplace – Level 2 (2 Days)
DESCRIPTION:Objectives \nThis programme is designed for employees with basic English knowledge who want to communicate more clearly and confidently at work. It focuses on improving sentence structure\, vocabulary\, and everyday workplace communication. Participants will practise speaking\, listening\, reading\, and basic writing skills commonly used in workplace situations. The programme supports participants in moving from basic understanding to more functional and confident workplace communication. \nTarget Audience \n\nEmployees with basic English proficiency\nStaff who can communicate in simple English but lack confidence\nEmployees who need to improve workplace communication skills\n\nLearning Outcomes \n\n\nCommunicate more clearly in common workplace situations\nUse correct sentence structures and expanded workplace vocabulary\nParticipate in basic work-related conversations and discussions\nWrite short and simple work-related messages and emails\n\n\nCourse Outlines \n\nDay 1  \nModule 1: Strengthening English Fundamentals  \n\n Reviewing basic grammar and sentence structure \n Expanding common workplace vocabulary \n Using correct tenses in daily work communication \n\nModule 2: Speaking Clearly and Confidently  \n\n Expressing ideas and opinions simply \n Asking questions and seeking clarification \n Improving pronunciation and clarity \n\nModule 3: Workplace Communication Skills  \n\n Communicating with colleagues and supervisors \n Handling simple telephone conversations \n Understanding and responding to instructions \n\nDay 2  \nModule 4: Writing for the Workplace  \n\n Writing simple emails and messages \n Using polite and professional language \n Avoiding common writing mistakes \n\nModule 5: Listening and Understanding at Work  \n\n Improving listening skills in meetings and discussions \nUnderstanding feedback and instructions \n Responding appropriately in conversations \n\nModule 6: Practical Communication Practice  \n\n Role-plays based on real workplace situations \n Guided speaking and writing exercises \n Practice with feedback and correction \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/basic-english-at-the-workplace-build-communication-confidence/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
END:VCALENDAR