UOA Academy

LEVEL 3: Microsoft PowerPoint (Advanced) (1 days)
2025-12-03
ObjectivesThe “LEVEL 3: Microsoft PowerPoint (Advanced)” course is designed to elevate participants’ proficiency in Microsoft PowerPoint to an advanced level. The primary objectives includemastering intricate features, enhancing design capabilities, and leveraging automation tools to create sophisticated and visually compelling presentations. The course is designed toempower participants with the advanced skills needed to produce impactful presentations for diverse professional settings.
Target AudienceThis course is tailored for individuals with an intermediate understanding of Microsoft PowerPoint looking to advance their skills. It is suitable for senior managers, executives, andmiddle management seeking to create polished and impactful presentations. The content caters to those in various industries where advanced presentation skills are essential foreffective communication and decision-making.
Learning Outcomes● Acquire proficiency in intricate design elements, data visualization techniques, and automation using macros and VBA in Microsoft PowerPoint.● Develop skills to create visually striking and highly functional presentations.● Gain the ability to convey complex information effectively through advanced PowerPoint features.● Empower individuals to contribute to enhanced communication and decision-making processes in professional roles.
Course Outlines:
Module 1: Advanced Design Elements● Overview of intricate design features● Mastery of advanced formatting options
Module 2: Functional Presentations● Advanced functionalities to enhance presentation functionality● Hands-on exercises for creating highly functional slides
Module 3: Effective Communication through Animation● Mastery of advanced animation features● Strategies for conveying complex information effectively
Module 4: Tailoring Presentations for Diverse Audiences● Strategies for tailoring presentations to different audiences● Adapting content for maximum impact
Module 5: Collaborative Presentation Tools● Effective use of collaborative tools in PowerPoint● Ensuring seamless collaboration on presentationsModule 6: Visual Impact Strategies● Techniques for creating visually striking presentations● Tips for enhancing overall visual impact
PRICING:RM 1,000.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,including cancellation of the workshop if warranted by circumstances beyond its control.

Drive in to the ChatGPT & AI Tools For Workplace (1 Days)
2025-12-03
ObjectivesThe objective of this training is to equip participants with practical knowledge and skills to effectively utilize ChatGPT and AI tools in the workplace. This program will empower individuals to enhance productivity, streamline tasks, and improve decision-making by leveraging AI capabilities. Participants will learn ethical considerations, best practices, and creative applications to maximize the value of AI tools in their professional environment.Target AudienceThis training is designed for professionals, team leaders, and organizations seeking to integrate ChatGPT and AI tools into their workflows. It is ideal for individuals looking to enhance productivity, automate routine tasks, and innovate in their roles by leveraging AI capabilities effectively and ethically.
Learning Outcomes● Gain a practical understanding of ChatGPT and AI tools and their potential applications in the workplace.● Learn how to use AI for automating tasks, improving efficiency, and enhancing productivity.● Develop skills to effectively communicate and collaborate with AI systems.● Understand ethical considerations and best practices for using AI responsibly in the workplace.● Explore creative uses of AI tools for problem-solving, decision-making, and innovation in various job roles.Course Outlines:Day 1:Module 1: Introduction to AI and ChatGPT in the Workplace● Understanding AI technologies and their impact on the workplace.● Exploring the capabilities and limitations of ChatGPT and AI tools.● Identifying key areas in the workplace where AI can be applied effectively.Module 2: Leveraging AI for Task Automation and Efficiency● Automating routine tasks such as data entry, scheduling, and email responses.● Streamlining workflows and enhancing team collaboration with AI tools.● Utilizing AI for content generation, reports, and summarization to save time.Module 3: Ethical Considerations and Best Practices in AI Usage● Understanding the ethical implications of using AI tools in the workplace.● Ensuring transparency, fairness, and privacy when using AI systems.● Implementing best practices for responsible and effective AI tool usage.Module 4: Innovative Applications of AI for Decision-Making and Problem-Solving● Using AI for data analysis, insights, and improving decision-making.● Leveraging AI tools for creative problem-solving and brainstorming.● Exploring case studies and real-world examples of successful AI integration in the workplace.
PRICING:RM 1,500.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30%upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,including cancellation of the workshop if warranted by circumstances beyond its control.

Frontline Excellence: Delivering Service with Confidence & Impact (2 Days)
2026-01-21 - 2026-01-22
Objectives In today’s competitive service environment, frontline professionals play a critical role in shaping customer perception and organisational reputation. This programme provides a structured framework for understanding the dynamics of modern customer interactions and the expectations placed on frontline roles. It addresses the realities of high-volume, high-pressure service settings while reinforcing the importance of professionalism and consistency. Through practical scenarios and guided learning, participants explore how everyday interactions influence customer confidence and brand credibility. The programme serves as a platform to strengthen frontline capability and support sustainable service excellence across the organisation. Target Audience ● Frontline Staff ● Customer Service Representatives ● Hospitality & Service Teams ● Call Centre & Contact Centre Agents ● Sales Assistants & Customer-Facing Roles Learning Outcomes By the end of this programme, participants will be able to: ● Build confidence in handling customer interactions professionally ● Understand the shift from transactional service to experiential service ● Learn to anticipate customer needs and manage emotions effectively ● Apply structured recovery techniques to turn service failures into loyalty ● Deliver consistent service excellence aligned with organisational values Course Outlines Day 1: BUILDING CONFIDENCE & SERVICE FOUNDATION Module 1: The Role of Frontliners as Brand Ambassadors ● Understanding how frontline behaviour shapes brand perception ● Moving from “task-based service” to “experience ownership” ● The frontline impact on loyalty, reputation, and trustModule 2: Confidence in Customer Interaction ● Building self-confidence in face-to-face and verbal interactions ● Managing first impressions and professional presence ● Staying composed under pressure Module 3: Understanding Customer Behaviour & Emotions ● Why customers react the way they do ● Identifying emotional triggers in service situations ● Adapting responses based on customer mood and expectations Module 4: Communication Skills for Service Excellence ● Active listening and questioning techniques ● Managing tone, body language, and clarity ● Handling misunderstandings without escalating conflict Day 2: HANDLING CHALLENGES & CREATING IMPACT Module 5: Managing Difficult Customers with Professionalism ● Staying calm when customers are upset or demanding ● De-escalation techniques for tense situations ● Setting boundaries while remaining service-oriented Module 6: Anticipation & Proactive Service Behaviours ● Spotting early signs of dissatisfaction ● Anticipating needs before customers ask ● Reducing complaints through proactive actions Module 7: Service Recovery & Problem Resolution ● Handling complaints systematically ● Taking ownership of service breakdowns ● Restoring customer confidence after service failure Module 8: Consistency, Impact & Personal Action Plan ● Delivering consistent service standards daily ● Aligning service behaviour with organisational values ● Creating a personal frontline excellence action plan Training Methodology This programme uses an interactive and experiential learning approach, combining facilitated discussions, role-plays, and real-life frontline scenarios. Participants practise practical communication, service handling, and recovery techniques through hands-on activities, group exercises, and guided reflection. The focus is on real workplace application, enabling participants to build confidence, manage challenging customer situations, and deliver consistent service excellence with immediate impact.
PRICING:RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Smart Office Management & Administration (2 Days)
2026-01-21 - 2026-02-22
Objectives Modern office professionals are required to manage increasing workloads, evolving technologies, and complex stakeholder expectations while maintaining professionalism and efficiency. This programme provides a structured and practical approach to office management and administrative excellence in today’s workplace. It addresses organisation, time and task management, communication, and working effectively with superiors. The programme also introduces practical tools and techniques to improve daily work routines and personal effectiveness. Participants will gain clarity, structure, and confidence in managing their administrative responsibilities in a professional office environment.Target Audience ● Administrative Professionals● Office Managers and Executive Assistants● Personal Assistants and Secretaries● Clerical and Support Staff● Employees involved in office coordination and administrative functionsLearning Outcomes By the end of this programme, participants will be able to:● Apply structured approaches to organise office work and administrative responsibilities● Manage time, tasks, and priorities more effectively in a dynamic work environment● Demonstrate professional communication and workplace etiquette● Work more effectively with superiors and internal stakeholders● Utilise practical tools and techniques to improve daily work routines and efficiencyCourse Outlines Module 1: Introduction to Modern Office Administration● The evolving role of office and administrative professionals● Getting organised in a fast-paced work environment● Adapting to IR 4.0, digitalisation, and AI in office administration● Understanding expectations of a modern administrative roleModule 2: Managing Time & Work Priorities● Managing personal time and coordinating schedules● Keeping others on track and maintaining timelines● Prioritisation using urgency vs importance● SMART planning and goal-setting for administrative tasksModule 3: Managing Tasks, Managing Self● Applying the 80:20 principle at work● Understanding effectiveness vs efficiency● Professional grooming and workplace presence● Organising meetings and meeting etiquette● Office ethics with internal and external stakeholdersModule 4: Interpersonal Communication in the Workplace● Verbal and non-verbal communication skills● Understanding body language and workplace signals● Personal image and professional impression● Building internal networks and professional relationshipsDay 2: WORKING SMARTER & BUILDING PROFESSIONAL PARTNERSHIPSModule 5: Managing Expectations of Superiors● Understanding different leadership styles● Identifying your superior’s working preferences● Balancing superior expectations with organisational policies● Managing upward communication professionallyModule 6: The Team of Two – Partnering with Your Boss● Building effective working relationships with superiors● Compatibility vs chemistry in working styles● Influencing and convincing skills at work● Supporting decision-making and executionModule 7: Tools & Techniques to Organise Work Routine● Idea management through mind charting● Planning work using activity vs timeline matrix● Visual control and work monitoring● Work alignment and follow-up techniques● Managing updates and progress trackingModule 8: Wrap-Up & Moving Forward● Consolidation of key learning points● Identifying improvement areas in daily work routines● Translating learning into practical workplace actions● Personal action planning for continuous improvementTraining MethodologyThis programme uses an interactive and practical learning approach, combining guided discussions, workplace scenarios, hands-on exercises, and individual reflection. Participants practise applying tools and techniques through real administrative situations to improve organisation, communication, and work efficiency. The focus is on immediate workplace application to ensure learning translates into improved performance and professionalism.
PRICING:RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Generative AI Masterclass: From Productivity to Creativity (2 Days)
2026-01-27 - 2026-01-28
Objectives
This 2-day program is designed to provide a deep understanding and practical skills in using Generative AI (Gen AI). Day 1 focuses on mastering text-based AI tools (like ChatGPT etc) for office automation, productivity, and idea generation. Day 2 focuses on creative AI applications, including image generation (AI Text-to-Image), “AI stock photo” production, and exploring AI for audio and video. The goal is for participants to strategically integrate Gen AI into their daily tasks.
Target Audience

Entrepreneurs & Business Owners
Marketing, Sales, and Social Media Staff
Administrative Officers, Executives, & Human Resources (HR)
Content Creators, Freelancers, and Designers
Individuals seeking to boost productivity using AI

Learning Outcomes
By the end of this programme, participants will be able to:

Master advanced prompt engineering techniques for specific, high-quality results.
Automate complex office tasks (drafting reports, simple data analysis, email management).
Build a marketing strategy and content calendar using ChatGPT.
Generate high-quality images, visuals, and “AI stock photos” for commercial/business use. Explore the use of AI to generate audio (music/songs) and simple video animations.
Develop a simple marketing campaign plan using a combination of AI Text and AI Images.
Understand the ethical and copyright implications of using Gen AI

Course Outlines
Day 1: Mastering AI Fundamentals & Text Productivity
Module 1: Deep Dive into Generative AI

What is Generative AI vs Traditional AI
How AI Works (Basic LLM Concepts)
The AI Tool Ecosystem (ChatGPT, Gemini, Midjourney, etc.)
Potential vs Risk: Basic Ethics of AI Use

Module 2: Prompt Engineering Masterclass

The Effective Prompt Formula (Role, Task, Context, Format)
How to “train” ChatGPT: Custom Instructions
Avoiding common mistakes (AI Hallucinations)

Module 3: AI for Office Productivity & Administration

Email Automation: Writing drafts, follow-ups
Drafting Documents: Reports, meeting minutes, proposals
Summarizing long documents
Analysing customer feedback

Module 4: AI for Strategy & Content Marketing

Brainstorming business plans & marketing ideas
Generating a Content Calendar (TikTok, IG, Facebook)
Writing Copywriting (AIDA, PAS Formula)
SWOT Analysis using AI

Day 2: Generating Creative Media & Advanced Applications
Module 5: AI Text-to-Image Masterclass

Introduction to tools (Midjourney, DALL-E 3, Ideogram, etc.)
Anatomy of an image prompt (Subject, Style, Composition, Lighting)
Generating photorealistic images vs illustrations

Module 6: AI for Stock Photos & Marketing Assets

Techniques for generating “AI Stock Photos” for commercial use
Generating creative assets (Logos, Icons, Backgrounds)
Character Consistency (Basics)
Ethics & Copyright of AI Images

Module 7: Exploring Creative AI (Audio & Video)

Demo: Generating music/songs using AI (e.g., Suno AI)
Demo: Creating simple Video Animations using AI
Demo: AI for Voiceover & Voice Cloning (Basics)

Module 8: Integrated Project & Workflow Integration

Combining AI Text + AI Image
Developing a personal AI workflow
Limitations & Future of AI

Training Methodology
This programme combines live demonstrations of AI tools with guided hands-on practice to ensure practical application. Participants work on integrated exercises using text and image-based AI tools across real workplace scenarios. Learning is reinforced through relevant case studies and applied projects. Feedback is provided throughout to support confident and effective use of Generative AI at work.
PRICING:RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Managing Expectation & Stress Management (2 Days)
2026-01-28 - 2026-03-29
Objectives
The “Managing Expectations & Stress Management” course is designed to equip participants with the skills to effectively manage expectations and navigate stress in both professional and personal contexts. The primary objectives include providing insights into expectation management strategies, offering practical stress management techniques, and fostering resilience in challenging situations.
Target Audience
This course is tailored for executives, senior managers, and individuals in leadership roles who aim to enhance their ability to manage expectations and stress effectively. It is suitable for anyone seeking practical tools and strategies to navigate high-pressure situations, improve performance, and foster a positive work-life balance.
Learning Outcomes

Communicate expectations clearly to minimize conflicts.
Learn practical and effective stress management techniques.
Foster resilience in facing challenging situations.
Develop skills to navigate challenging situations with composure.
Gain a deep understanding of effective management contributing to overall well-being.

Course Outlines
Day 1:
Module 1: Introduction to Expectation Management

Overview of the course objectives.
Importance of effective expectation management in professional and personal contexts.

Module 2: Strategies for Clear Communication of Expectations

Techniques for communicating expectations clearly.
Minimizing conflicts through effective communication.

Module 3: Practical Stress Management Techniques

Introduction to stress management principles.
Learning and applying practical techniques for stress reduction.

Module 4: Building Resilience

Understanding resilience in the face of challenges.
Strategies for fostering resilience in both professional and personal aspects.

Day 2:
Module 5: Navigating Challenging Situations with Composure

Developing skills to navigate high-pressure situations.
Maintaining composure and effectiveness in challenging environments.

Module 6: Work-Life Balance

Importance of work-life balance.
Strategies for achieving and maintaining a positive work-life balance.

Module 7: Overall Well-being and Professional Success

Connecting effective expectation management and stress reduction to overall well-being.
Building skills for professional success through effective stress and expectation management.

Module 8: Group Activities and Discussions

Engaging in group activities to reinforce learning.
Discussions on challenges and solutions in managing expectations and stress.

PRICING:RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Basic English at the Workplace – Level 1 (1 Day)
2026-01-29
Objectives
This programme is designed for employees with limited English proficiency who need basic communication skills for the workplace. It focuses on building confidence in using simple English for daily work interactions. Participants will be introduced to common workplace vocabulary, basic sentence structures, and everyday communication scenarios. The programme provides a supportive learning environment to encourage participation and gradual improvement. It serves as a foundation for effective workplace communication.
Target Audience

Entry-level employees
Support staff
Employees with minimal or basic English proficiency
Staff who require basic English for daily work communication

Learning Outcomes

Use simple English words and phrases in the workplace
Introduce themselves and communicate basic information
Understand and respond to simple instructions and questions
Communicate politely with colleagues and supervisors

Course Outline (1 Day)
Module 1: Introduction to Workplace English

Importance of English at work
Common workplace words and phrases
Basic greetings and introductions

Module 2: Basic Sentence Structure

Simple sentence formation
Present tense for daily work activities
Asking and answering simple questions

Module 3: Everyday Workplace Communication

Communicating needs and requests
Giving and receiving simple instructions
Telephone and face-to-face basics

Module 4: Workplace Etiquette & Practice

Polite expressions and tone
Common workplace situations
Guided practice and role-play

Training Methodology
This programme uses interactive activities, guided practice, simple role-plays, and group exercises to build confidence in basic English usage. Learning focuses on practical workplace situations with continuous trainer support to encourage participation and improvement.
PRICING:RM 1,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Managing Effective Teams: Building Collaboration, Trust, and Accountability at Work (2 Days)
2026-01-29 - 2026-01-30
Objectives
This 2-day in-person training equips managers and team leaders with the core competencies to lead high-performing teams in today’s dynamic workplace. Focused on Malaysian organisational realities, the course addresses communication gaps, role clarity, conflict resolution, motivation strategies, and alignment to shared goals. Participants will gain practical frameworks to improve team effectiveness, foster trust, and manage team dynamics with confidence
Target Audience

Team leaders, supervisors, middle managers, and functional heads responsible formanaging team performance, cohesion, and workplace collaboration.

Learning Outcomes
By the end of this programme, participants will be able to:

Identify the key elements of effective teams and assess current team dynamics
Apply communication strategies that improve trust, alignment, and performance
Manage team conflict and resolve misunderstandings constructively
Use motivation and delegation techniques to drive accountability and ownership
Implement team action plans to enhance collaboration and team culture

Course Outlines
Day 1: Building Strong Team Foundations & Trust
Module 1: Foundations of High-Performance Teams

Define team effectiveness using models (e.g., Tuckman, Lencioni)
Diagnose strengths and weaknesses in current teams
Stages of team development
Characteristics of dysfunctional teams

Module 2: Communication and Role Clarity

Improve team communication through clarity and feedback
Align roles, goals, and expectations
Communication styles
Role alignment tools

Module 3: Building Trust and Psychological Safety

Recognise barriers to trust in teams
Apply behaviours that foster open, supportive environments
Trust behaviour
Safe-to-speak cultures

Day 2: Managing Conflict, Accountability & Team Culture
Module 4: Conflict Management and Constructive Tension

Identify common sources of team conflict
Use structured conversations to resolve tension
Types of conflict (task vs relationship)
Conflict resolution tools

Module 5: Motivation and Accountability

Use intrinsic and extrinsic motivation techniques
Reinforce team accountability without micromanaging
Motivation styles
Performance feedback loops

Module 6: Leading Team Culture and Next Steps

Embed positive norms and rituals into team life
Develop a team improvement action plan
Culture shaping tools
Continuous improvement practices

Training Methodology
This programme is delivered through case studies and real-life workplace scenarios supported by group discussions and interactive mapping exercises. Participants engage in role plays and communication simulations to practise team leadership skills in realistic situations. Self and team diagnostic tools are used to increase awareness of team dynamics. Learning is reinforced through action planning and peer coaching to ensure practical application at the workplace.
PRICING:RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Handling Customer Complaints (2 Days)
2026-02-04 - 2026-02-05
Objectives
The objective of the Handling Customer Complaints training program is to provide participants with a comprehensive understanding of the skills and knowledge necessary to effectively handle customer complaints and improve customer satisfaction. In today’s highly competitive business environment, it is crucial for organizations to have a solid approach to managing customer complaints. Effective handling of customer complaints can help to prevent the loss of business, maintain customer loyalty, and even enhance the reputation of an organization.
Target Audience
The target audience for the Handling Customer Complaints training program includescustomer service representatives, front-line employees, managers, and anyone whointeracts with customers in a business setting.
Learning Outcomes

Communicate effectively with customers using active listening techniques
Identify root causes of customer complaints and use problem-solving, negotiation, and empathy to resolve them
Manage personal emotions and respond professionally in challenging situations
Identify patterns and trends in customer complaints and make recommendations for service improvement.

Course Outlines
Day 1:
Module 1: Introduction to Customer Complaints

The importance of effective complaint handling
Types of customer complaints
Understanding customer needs and expectations
The cost of poor complaint handling

Module 2: Active Listening Techniques

Importance of active listening in customer interactions
Practical strategies for attentive and empathetic listening
Enhancing communication through effective listening skills

Module 3: Effective Communication Skills

Verbal and nonverbal communication techniques
Active listening skills
Asking effective questions
Using empathy to build rapport

Module 4: Managing Emotions

Understanding and managing personal emotions
Strategies for staying calm and professional
Dealing with angry or upset customers
Avoiding escalation

Day 2:
Module 5: Time management

Prioritizing complaints
Setting realistic expectations with customers
Managing time effectively
Resolving complaints within an appropriate time frame

Module 6: Professional Response in Challenging Situations

Strategies for maintaining professionalism in difficult scenarios
De-escalation techniques for defusing tense customer interactions
Case studies on effective responses to challenging complaints

Module 7: Complaint Resolution Techniques

Root cause analysis
Problem-solving techniques
Negotiation and conflict resolution
Using empathy to address emotional complaints

Module 8: Documentation and Follow-up

The importance of accurate documentation
Following up with customers
Identifying opportunities for improvement
Preventing future complaints

PRICING:RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Improving Confidence and Mastering Emotional Intelligence (2 Days)
2026-02-04 - 2026-02-05
Objectives
The objective of the Handling Customer Complaints training program is to provide participants with a comprehensive understanding of the skills and knowledge necessary to effectively handle customer complaints and improve customer satisfaction. In today’s highly competitive business environment, it is crucial for organizations to have a solid approach to managing customer complaints. Effective handling of customer complaints can help to prevent the loss of business, maintain customer loyalty, and even enhance the reputation of an organization.
Target Audience
Executives and Senior Executives across industries who:

Want to project stronger authority and credibility in their roles.
Seek to balance logic with emotional intelligence in decision-making.
Need to enhance resilience, composure, and communication in high-pressure contexts.
Desire to strengthen their people-leadership and influence skills.

Learning Outcomes
Project executive confidence through mindset, body language, and communication.

Identify and regulate emotional triggers for improved self-control.
Apply resilience techniques to thrive in high-stakes leadership challenges.
Master the five domains of emotional intelligence and apply them at work.
Strengthen empathy and active listening to build trust and influence.
Handle conflict and tough conversations with composure and fairness.
Lead authentically, aligning personal values with organizational culture.

Course Outlines
Day 1 : Building Confidence and Personal Mastery
Module 1: The Psychology of Confidence

Concepts:

○ Growth vs. fixed mindset and how it shapes confidence.
○ Reframing failure as feedback and learning.
○ Recognizing internal “saboteurs” (self-doubt, imposter syndrome).

Engaging Activity: Confidence Mapping – Participants list 3 personal “power moments” where they overcame challenges and reframe one recent setback into a learning opportunity.
Elaboration: Leaders see confidence not as arrogance but as grounded belief in capability, built through mindset and intentional practice.

Module 2: Executive Presence and Influence

Concepts:

○ The three pillars of presence: Appearance, Behavior, Communication. ○ The science of body language, voice projection, and eye contact.
○ The art of storytelling for impact.

Engaging Activity: Executive Presence Drill – Deliver a 2-minute presentation with peer scoring on credibility, clarity, and presence.
Elaboration: Presence is the outer layer of confidence that convinces others to trust in a leader’s competence and direction.

Module 3: Self-Awareness and Emotional Triggers

Concepts:

○ Johari Window: expanding “open self” through feedback.
○ The role of emotional triggers in decision-making.
○ Distinguishing between reaction and response.

Engaging Activity: Hot Buttons Mapping – Participants identify personal triggers (e.g., criticism, resistance, time pressure) and create strategies to respond effectively.
Elaboration: Self-awareness is the compass of leadership, helping executives act consciously rather than react emotionally.

Module 4: Building Resilience Under Pressure

Concepts:

○ Stress as a leadership reality – healthy vs. toxic stress.
○ Mindfulness and grounding strategies (breathing, visualization, reframing). ○ Developing adaptability in times of change.

Engaging Activity: Crisis Simulation – Teams handle a sudden crisis (e.g., major client loss, media scandal, operational breakdown) with limited time.
Elaboration: Resilience transforms challenges into opportunities, enabling leaders to maintain calm and inspire confidence in turbulent times.

Day 2 – Mastering Emotional Intelligence in Leadership
Module 5: Foundations of Emotional Intelligence

Concepts:

○ Daniel Goleman’s 5 domains: Self-awareness, Self-regulation, Motivation, Empathy, Social skills.
○ How EI correlates with leadership effectiveness and business performance. ○ Emotional vs. rational decision-making.

Engaging Activity: EI Self-Assessment – Participants complete a diagnostic tool and discuss findings in small groups.
Elaboration: Leaders recognize EI as a measurable and trainable skill that fuels sustainable leadership success.

Module 6: Empathy, Communication, and Conflict Management

Concepts:

○ Empathy as a leadership advantage.
○ Levels of listening: cosmetic, conversational, active, and empathetic. ○ Using EI to resolve conflicts constructively.

Engaging Activity: Conflict Role-Plays – Participants practice handling tough conversations (e.g., poor performance feedback, team conflict, client pushback).
Elaboration: Empathy builds trust and fairness, ensuring leaders are respected even when making tough calls.

Module 7: Leading with Authentic Confidence and EI

Concepts:

○ Authentic leadership: aligning values with actions.
○ Balancing confidence with humility.
○ Inspiring and motivating teams through EI.

Engaging Activity: Leadership Challenge Game – Teams face a simulated boardroom dilemma requiring strategy, empathy, and influence.
Elaboration: Authentic leaders who combine confidence with emotional intelligence inspire loyalty, foster collaboration, and achieve long-term impact.

Closing Session – Integration and Action Planning

Activity: My Confidence&EI Leadership Pledge – Each participant writes down 3 behaviors they will commit to practicing in the next 30 days.
Peer Coaching: Share commitments with a partner for accountability.
Facilitator Wrap-Up: Reinforce that confidence and EI are continuous practices that grow stronger with self-reflection and application.

PRICING:RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Masuring ROI and Training Results
2026-02-04 - 2026-02-05
Introduction
Training programs are vital for improving organizational performance, but evaluating their effectiveness is a significant challenge. Historically, training success has been measured through participant feedback and self-reported learning, often collected via “smile-sheets.” While these methods are easy to use and tend to yield positive results, they fail to measure the true impact of the training—specifically, whether the learning is applied in the workplace and how it affects key business metrics.
“How to Measure Training Results” introduces a systematic framework to address this gap. This methodology, which spans five levels, provides a comprehensive approach for evaluating training programs. It allows organizations to scrutinize success from every angle, moving beyond simple participant satisfaction to assess the actual transfer of skills and the tangible impact on business goals, helping decision-makers determine which programs are effective and how to improve them.
Why Is This Course Required
Effective training evaluation is a critical challenge for many organizations, leading to ineffective ROI calculations and difficulty justifying training budgets. Without a strategic approach to measurement, learning and development teams struggle to prove the value of their programs, which can result in missed opportunities and budget cuts. The Measuring ROI and Evaluating Training Effectiveness course provides a structured framework to tackle these issues. It teaches participants how to use ROI methodologies and optimize data collection to createsystems that deliver measurable results. This empowers professionals to better calculate financial gains, align training with business goals, and improve the overall efficiency of their learning functions.

Who Should Attend?

Director of Learning and Development
Learning and Development Manager
Training Manager
Director of Human Resources
Human Resource Manager
Directors of Human Capital
Training Executives
Trainers

Course Outline

Day 1
Getting Started

Introduction

Administrative details

Workshop objectives

Course contents

Module 1: The Need for and Benefits of Measurement and Evaluation of Training Outcome

The need for measurement and evaluation

Case study

The training cycle

The learning pathway

Creating a result-based training culture

A framework for evaluation with six types of measures

Module 2: The ROI Model and Process

Overview of the ROI Model and Process

Defining ROI and Benefits Cost Ratio

Deciding which of the five levels is right for your training evaluation

Exercise

Module 3: Step 1 – Developing Training Objectives: The Basis for Measurement

How specific objectives at each level contribute to ROI

Linking training objectives to organizational objectives

Developing objectives at each level

Case study

Exercise

Module 4: Step 2 – Developing Evaluation Plans and Baseline Data

Types of measure

Clarify the purpose of evaluation initiative

Approaches to collecting baseline data

Factors to consider when developing an evaluation strategy

Exercise: Developing evaluation plans and strategy

Day 2
Module 5: Step 3 – Collecting Data During Training for Level 1 and 2 Measurement

Level 1: Measuring Reaction and Satisfaction

Methods of Level 1 data collection

Level 1 Target areas: How

Exercise

Level 2: Measuring Learning

Measuring learning with less structured activities

Exercise

Module 6: Step 4 – Collecting Data After Training for Level 3 and 4

Best methods of collecting follow-up data

Finding the most reliable data sources

Types of questions to ask in any follow-up evaluation

Methods improving response rate to questionnaires

Exercise: Data collection

Module 7: Step 5 – Converting Data to Monetary Values

Sorting out hard and soft data

Methods for converting data to monetary values

Selection of the method to convert data

Address credibility issue

Asking the right questions

Converting a unit of value

Module 8: Step 6 – Identifying Cost of Training

Importance of cost in determining ROI

All costs and Loaded costs

Categories of costs

Cost accumulation and estimation

Cost Classification Index

Exercise: Determine training cost

Module 9: Step 7 – Calculating ROI on Training – Level 5

Calculating the Benefits-Cost Ratio and ROI

The Guiding principle

Potential magnitude of an ROI for target population

Rational approach to ROI

ROI comparisons

Exercise: Calculate ROI

Module 10: Step 9 – Identify Intangible Benefits

Why intangible benefits are important

Common intangible variables

Identify intangible benefits

Exercise

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Mastering Microsoft PowerPoint & Presentation Skills (1 Day)
2026-02-10
Objectives
This programme is designed for professionals who already use Microsoft PowerPoint and want to elevate both their slide design and presentation delivery skills. It focuses on transforming content-heavy slides into clear, visually compelling messages while strengthening presentation structure and audience engagement. Participants will learn how to design slides that support decision-making, influence stakeholders, and communicate ideas with impact. The programme also integrates practical presentation techniques to ensure slides and delivery work together effectively. By the end of the session, participants will be able to present with greater clarity, confidence, and professionalism.
Target Audience

Executives, managers, and team leaders
Sales, marketing, and business development professionals
Trainers, presenters, and subject matter experts
Professionals who frequently present data, proposals, or reports

Learning Outcomes

Design clear, professional, and visually consistent PowerPoint slides
Structure presentations for clarity, flow, and decision-making
Use advanced PowerPoint features to improve efficiency and design quality
Present ideas confidently and engage audiences effectively
Deliver presentations that influence, inform, and persuade

Course Outlines

Module 1: Structuring an Effective Presentation

Defining presentation objectives and key messages
Understanding audience needs and expectations
Building logical flow and structure for clarity

Module 2: Advanced PowerPoint Slide Design

Applying visual hierarchy and clean layouts
Effective use of fonts, colours, and spacing
Simplifying content and avoiding slide overload

Module 3: Professional Use of PowerPoint Tools

Using Slide Master for consistency
Working with shapes, icons, images, and alignment tools
Improving efficiency and slide quality

Module 4: Presenting Data and Key Messages Clearly

Choosing the right charts and visuals
Highlighting insights and key takeaways
Avoiding common data presentation mistake

Module 5: Presentation Skills for Confident Delivery

Voice control, posture, and body language
Engaging audiences and managing attention
Handling questions and interruptions professionally

PRICING:

RM 1,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Halal Competency Training (2 Days)
2026-02-10 - 2026-02-11
Objectives
Malaysia is globally recognised as a halal hub, yet many organisations still face gaps in halal governance, operational compliance, documentation, and audit readiness. This 2-day Halal Competency programme equips participants with practical knowledge, regulatory understanding, and hands-on tools to implement and manage halal requirements in accordance with JAKIM guidelines, MS standards, and industry best practices.
The programme goes beyond theory, focusing on real workplace application, common non-compliance issues, and readiness for halal certification and audits.
Target Audience

Halal Committee Members
Quality Assurance & Compliance Personnel
Operations, Procurement & Supply Chain Staff
Food & Beverage, Hospitality, Logistics & Manufacturing Personnel
Management and Supervisors responsible for halal compliance

Learning Outcomes

Understand the halal ecosystem in Malaysia and the roles of JAKIM, State Islamic Religious Departments (JAIN/JAIS), and certification bodies
Interpret key Malaysian Halal Standards (MS) and halal certification requirements
Identify halal risks, critical control points, and non-compliance issues within operations
Establish and maintain an effective Halal Assurance System (HAS)
Prepare organisations for halal certification, surveillance, and audit processes
Apply halal principles confidently in daily operations, procurement, handling, and documentation

Course Outlines

Day 1 – Halal Fundamentals, Standards & Regulatory Framework
Module 1: Introduction to Halal & Tayyiban (Malaysia Context)

Halal and Tayyiban concepts in Islam
Common misconceptions about halal
Halal as a business, governance, and reputation issue
Malaysia’s positioning as a global halal hub

Module 2: Malaysia Halal Ecosystem & Regulatory Bodies

Role of JAKIM, JAIN/JAIS, HDC, and related agencies
Halal certification flow in Malaysia
Responsibilities of halal certificate holders
Legal and reputational consequences of non-compliance

Module 3: Overview of Malaysian Halal Standards (MS)

Introduction to key Malaysian Halal Standards
MS 1500 – Food & Beverage
MS 2400 – Halal Logistics
MS 2200 – Cosmetics & Personal Care
Applicability across different industries
Understanding “shall” vs “should” requirements

Module 4: Halal Control Points & Risk Areas

Halal Critical Control Points (HCCP)
Raw materials, ingredients, and suppliers
Cross-contamination risks
Storage, handling, processing, and transportation
Case studies of halal breaches in Malaysia

Day 2 – Halal Assurance System, Documentation & Audit Readiness Module 5: Halal Assurance System (HAS)

Definition and importance of HAS
Key components of HAS
Halal policy
Halal committee and assigned roles
Internal halal control system
Integrating halal requirements into SOPs and QMS

Module 6: Documentation & Record Management

Mandatory halal documentation
Supplier verification and traceability
Halal declarations and supporting evidence
Common documentation mistakes identified during audits

Module 7: Halal Audit & Certification Readiness

JAKIM audit process and expectations
Internal halal audit versus external audit
Preparing staff for audit interviews
Managing non-conformities and corrective actions

Module 8: Practical Application & Case Simulation

Group discussion on halal issues in participants’ organisations
Simple halal risk assessment exercise
Best practices from Malaysian industries (F&B, hospitality, logistics, manufacturing)
Action planning to strengthen halal compliance at the workplace

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Hazard Identification, Risk Assessment and Risk Control (HIRARC)
2026-02-10 - 2026-02-11
Objectives
The Hazard Identification, Risk Assessment, and Risk Control (HIRARC) Training Course is designed to equip participants with the essential knowledge and skills to systematically identify, assess, and control hazards in the workplace. The course is designed to instill a comprehensive understanding of HIRARC principles, fostering a proactive safety culture within organizations.
Target Audience
This training course is tailored for individuals across various industries, including but not limited to safety officers, supervisors, managers, and middle management that are involved in health and safety responsibilities. It caters to professionals seeking to enhance their proficiency in hazard identification, risk assessment, and risk control, ultimately contributing to a safer working environment.
Learning Outcomes

Thorough understanding of HIRARC methodology.
Proficiency in identifying workplace hazards and conducting risk assessments.
Implementation of practical risk control measures.
Development of clear safety communication skills.
Active contribution to robust safety management systems.
Empowerment to minimize risks and foster a safer work environment.

Course Outlines
Day 1:
Module 1: Introduction to HIRARC Principles

Overview and importance of Hazard Identification, Risk Assessment, and Risk Control.
Principles of fostering a proactive safety culture.

Module 2: HIRARC Methodology

In-depth exploration and practical application exercises.
Case studies illustrating successful HIRARC implementation.

Module 3: Target Audience and Industry Application

Identification of target audience and customization for diverse industries.
Practical scenarios and discussions for industry-specific application.

Module 4: Proficiency in Hazard Identification and Risk Assessment
Techniques for identifying workplace hazards.

Step-by-step guide to conducting effective risk assessments.

Day 2:
Module 5: Practical Risk Control Measures

Implementation strategies and real-world simulations.
Showcasing successful risk control practices through case studies.

Module 6: Safety Communication Skills

Importance of clear safety communication.
Developing effective communication strategies.

Module 7: Contribution to Safety Management Systems

Active contribution to robust safety management systems.
Integration of HIRARC principles into organizational safety frameworks.

Module 8: Empowerment for a Safer Work Environment

Strategies for minimizing risks in the workplace.
Fostering a culture of safety empowerment.

PRICING:RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Delegation: The Art of Delegating Effectively (2 Days)
2026-02-25 - 2026-02-26
Objectives
The “Delegation: The Art of Delegating Effectively” course is designed to help participants develop the skills and knowledge required to effectively delegate tasks and responsibilities in a professional setting. Delegation is a crucial skill for leaders and managers as it empowers team members, improves productivity, and fosters professional growth. Through interactive discussions, practical exercises, and case studies, participants will learn the essential techniques and strategies for successful delegation.
Target Audience
The “Delegation: The Art of Delegating Effectively” course is designed for managers, supervisors, team leaders, entrepreneurs, business owners, project managers, department heads, team coordinators, HR professionals, emerging leaders, and professionals transitioning to leadership roles, who aim to enhance their delegation skills and effectively assign tasks and responsibilities in their respective roles and industries.
Learning Outcomes

Understand the concept and importance of delegation in a professional setting.
Assess tasks and determine their suitability for delegation based on team members’ skills and capabilities.
Effectively communicate expectations, instructions, and guidelines for delegated tasks.
Establish clear objectives, deadlines, and checkpoints for delegated tasks.

Course Outlines
Module 1: Foundations of Workplace Conflict

Defining Workplace Conflict
Types of Workplace Conflict (Interpersonal, Intergroup, Organizational)
Causes of Conflict (Communication, Personality, Resources, Values)
Impact of Conflict (Productivity, Morale, Teamwork)

Module 2: Understanding Conflict Styles

The Five Conflict Styles (Competing, Collaborating, Compromising, Avoiding, Accommodating)
Thomas-Kilmann Conflict Mode Instrument (TKI) or similar assessment
Identifying your preferred and less preferred styles
Analyzing the effectiveness of different styles in various situations

Module 3: Communication Strategies for Conflict Resolution

Active Listening Techniques (Summarizing, Reflecting, Clarifying)
Assertive Communication vs. Aggressive/Passive Communication
Nonverbal Communication (Body Language, Tone of Voice)
Communicating with Empathy and Respect

Module 4: Problem-Solving and Negotiation

Identifying Shared Interests and Common Ground
Brainstorming Solutions and Generating Options
Win-Win Negotiation Strategies (Principled Negotiation)
Building Consensus and Reaching Agreement

Day 2:
Module 5: Emotional Intelligence in Conflict

Recognizing and Managing Emotions (Self-Awareness, Self-Regulation)
Empathy and Perspective-Taking
Building Rapport and Trust
De-escalating Conflict Situations

Module 6: Conflict Prevention Strategies

Creating a Positive and Supportive Workplace Culture
Open Communication Channels and Feedback Mechanisms
Early Intervention and Conflict Detection
Team Building and Conflict Resolution Training

Module 7: Conflict Resolution Techniques

Mediation and Facilitation Skills
Third-Party Intervention and Resolution Processes
Formal and Informal Conflict Resolution Procedures
Addressing Power Imbalances and Discrimination

Module 8: Developing a Personal Action Plan

Identifying Areas for Personal Growth in Conflict Resolution
Setting SMART Goals for Improvement
Creating a Personal Conflict Resolution Toolkit
Practicing Conflict Resolution Skills Through Role-Playing and Simulations

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Basic English at the Workplace – Level 2 (2 Days)
2026-02-25 - 2026-02-26
Objectives
This programme is designed for employees with basic English knowledge who want to communicate more clearly and confidently at work. It focuses on improving sentence structure, vocabulary, and everyday workplace communication. Participants will practise speaking, listening, reading, and basic writing skills commonly used in workplace situations. The programme supports participants in moving from basic understanding to more functional and confident workplace communication.
Target Audience

Employees with basic English proficiency
Staff who can communicate in simple English but lack confidence
Employees who need to improve workplace communication skills

Learning Outcomes

Communicate more clearly in common workplace situations
Use correct sentence structures and expanded workplace vocabulary
Participate in basic work-related conversations and discussions
Write short and simple work-related messages and emails

Course Outlines

Day 1
Module 1: Strengthening English Fundamentals

Reviewing basic grammar and sentence structure
Expanding common workplace vocabulary
Using correct tenses in daily work communication

Module 2: Speaking Clearly and Confidently

Expressing ideas and opinions simply
Asking questions and seeking clarification
Improving pronunciation and clarity

Module 3: Workplace Communication Skills

Communicating with colleagues and supervisors
Handling simple telephone conversations
Understanding and responding to instructions

Day 2
Module 4: Writing for the Workplace

Writing simple emails and messages
Using polite and professional language
Avoiding common writing mistakes

Module 5: Listening and Understanding at Work

Improving listening skills in meetings and discussions
Understanding feedback and instructions
Responding appropriately in conversations

Module 6: Practical Communication Practice

Role-plays based on real workplace situations
Guided speaking and writing exercises
Practice with feedback and correction

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Speak to Serve (Communication & Service) (2 Days)
2026-03-04 - 2026-03-05
Objectives
Speak to Serve is an engaging and practical programme designed to help frontliners communicate clearly and confidently with guests and colleagues. Participants will discover how to express professionalism through speech and body language, apply active listening, and handle guest interactions gracefully. In the hospitality industry, every word, gesture, and tone shapes the guest experience. This programme empowers frontliners to deliver service that reflects true hospitality excellence.
Target Audience

Front Office and Guest Service Staff
Restaurant Hosts
Food & Beverage Service Staff
All frontline employees in the hospitality industry who interact directly with guests

Learning Outcomes

Recognise the role of effective communication in delivering superior guest experiences
Demonstrate professional verbal and non-verbal communication skills in hospitality settings
Apply active listening and empathy to understand and respond to guest needs
Use polite, positive, and service-oriented language in all interactions
Handle guest concerns and complaints with empathy and confidence

Course Outlines
Day 1
Module 1: The Power of First Impressions

First impressions are formed rapidly and often based on unconscious judgement
First impressions influence opportunities, career advancement, and leadership perception
First impressions shape brand perception, brand recall, and guest loyalty
Pointers for men and ladies to create a positive first impression
Activity: Ice breaker, lecture, discussion

Module 2: What is Courtesy?

Definition of courtesy
Components of courtesy – AHCPR (Attentive, Helpful, Courteous, Polite, Respectful)
Activity: Lecture and discussion

Module 3: Understanding the Customer

Definition of a customer
Anyone who walks through the door
Anyone affected by the service you provide
Types of customers
Customer wants and needs
Activity: Lecture and discussion

Module 4: Verbal and Non-Verbal Communication

Verbal communication – definition
Examples of verbal communication (conversation, email, telephone) ● Elements of verbal communication (tone, pace, fluency)
Non-verbal communication – definition
Body language (posture, gestures, movement)
Eye contact
Tone of voice (pitch, inflection, volume)
Proxemics (use of space)
How verbal and non-verbal communication work together
Understanding message conflict and emotional cues
Activity: Lecture, demonstration, role play

Module 5: Key Courteous Behaviours for Customer Service

Presentable appearance
Appropriate and accurate speech and action
Tagging of message
Genuineness of speech and action
Volume and clarity of speech
Modulation of tone
Suitable gestures and correct posture
Effective smile and maintenance of eye contact

Active listening

Telephone Service:

○ Prompt answering
○ Appropriate speech
○ Active listening
Day 2
Module 6: Application of Key Courteous Behaviours

Greeting customers
Establishing eye contact and offering assistance
Making service offers that can be delivered
Handling protracted service and delays
Referring customers to another service point
Pointing out customer mistakes tactfully
Apologising for mistakes
Handling service breakdowns
Saying “No” professionally
Requesting identification
Terminating contact appropriately
Activity: Role plays

Module 7: Application of Courteous Behaviours (Telephone Handling)

Picking up the receiver
Holding the receiver correctly
Answering calls professionally
Transferring calls
Requesting callers to wait
Answering another person’s call
Handling interruptions
Closing the call
Activity: Discussion and role play

Module 8: Dealing with Difficult Customers

Understanding difficult customer behaviour
Remaining calm and composed
Managing situations within authority limits
Activity: Role play and discussion

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Basic Fire Fighting & ERP Training (with Fire Drill Exercise & Safety Awareness) (2 Days)
2026-03-04 - 2026-03-05
Objectives
The objectives of the “Basic Fire Fighting & ERP Training” program, which includes a Fire Drill Exercise and Safety Awareness, are to provide participants with essential knowledge and skills to respond effectively in the event of a fire emergency. The program aims to familiarize participants with basic fire-fighting techniques, Emergency Response Procedures (ERPs), and to instill a heightened safety awareness mindset. Additionally, the incorporation of a Fire Drill Exercise enhances practical application and ensures participants are well-prepared for real-life emergency scenarios.
Target Audience
This training is designed for individuals across various industries and workplaces, including office environments, manufacturing facilities, and public spaces. It caters to employees, supervisors, safety officers, and anyone interested in acquiring fundamental fire-fighting skills and understanding Emergency Response Procedures. The program is suitable for those looking to enhance their safety awareness and contribute to a secure work environment.
Learning Outcomes

Attainment of essential skills in basic fire-fighting techniques, encompassing the proper use of fire extinguishers and efficient evacuation procedures.
Development of a safety awareness mindset among participants.
The Fire Drill Exercise serves as a practical reinforcement, allowing participants to apply theoretical knowledge, enhancing their proficiency in real-life emergency scenarios.
Empowerment of participants to actively contribute to workplace safety by identifying potential hazards and adhering to established safety protocols.

Course Outlines
Day 1:
Module 1: Introduction to Fire Safety and Emergency Response

Understanding the Importance of Fire Safety
Overview of Emergency Response Procedures (ERPs)
Introduction to Safety Awareness Mindset

Module 2: Basic Fire-Fighting Techniques

Proper Use of Fire Extinguishers
Efficient Evacuation Procedures
Practical Application and Hands-on Training

Module 3: Emergency Response Procedures (ERPs)

In-Depth Exploration of Workplace-Specific ERPs
Coordinated Response in Fire Emergencies
Integration of ERPs into Daily Safety Practices

Module 4: Safety Awareness Mindset Development

Identifying Potential Hazards in the Workplace
Cultivating a Proactive Safety Awareness Mindset
Contribution to a Secure Work Environment

Day 2:
Module 5: Fire Drill Exercise

Simulated Emergency Scenario Participation
Practical Application of Fire-Fighting Techniques
Evaluation and Feedback for Continuous Improvement

Module 6: Practical Reinforcement of Knowledge

Application of Theoretical Knowledge in Real-Life Scenarios
Enhancing Proficiency in Emergency Response
Continuous Improvement Strategies

Module 7:Active Contribution to Workplace Safety

Empowerment to Identify and Address Potential Hazards
Adherence to Established Safety Protocols

● Collective Responsibility for a Secure Work Environment
PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

AI-Powered Digital Transformation: Strategy, Marketing, and Content Mastery (2 Days)
2026-03-04 - 2026-03-05
Objectives
This intensive 2-day programme equips executives, managers, and professionals with practical knowledge to leverage Artificial Intelligence for business strategy, marketing, content creation, and productivity improvement. The programme focuses on real business applications of AI tools such as ChatGPT, Gemini, and Deepseek within organisational contexts. Emphasis is placed on hands-on practice, real use cases, and immediate workplace application to support digital transformation and measurable performance improvement.
Target Audience

Executives and Business Owners
Managers and Team Leaders
Marketing, Sales, and E-commerce Professionals
Professionals involved in digital strategy, content creation, and process optimisation

Learning Outcomes

Develop a practical AI strategy aligned with business objectives

Identify high-impact AI use cases across business functions

Use generative AI tools for content creation and data analysis

Apply AI to digital marketing and social media strategy

Design effective prompts and workflows for consistent AI results

Course Outlines

Day 1 – AI Strategy & Digital Marketing Foundations
Module 1: AI Landscape & Business Transformation

Overview of current AI trends and adoption principles
Understanding AI’s role in digital transformation
Opportunities and limitations of AI in organisations
Malaysia business context and adoption considerations

Module 2: Strategic AI Integration for Business Operations

Identifying AI opportunities in business processes
AI use cases in HR, supply chain, and customer service
Aligning AI initiatives with business goals
Establishing KPIs and success measures for AI adoption

Module 3: AI-Driven Digital Marketing Strategy

Using AI to analyse customer segments and behaviour
AI-assisted campaign planning and targeting
Competitive and market analysis using AI
Improving marketing decision-making with AI insights

Module 4: AI for Social Media & Campaign Execution

Creating AI-assisted social media strategies
Content planning and calendar generation
AI support for ad copy, captions, and visuals
Measuring campaign effectiveness using AI insights

Day 2 – Generative AI Tools & Content Mastery
Module 5: Generative AI Platforms & Capabilities

Overview of ChatGPT, Gemini, and Deepseek
Strengths and limitations of different AI tools
Selecting the right AI tool for different tasks
Responsible and ethical AI usage

Module 6: Prompt Engineering for Reliable Results

Structuring effective prompts
Controlling tone, format, and output quality
Advanced prompting techniques
Avoiding common AI output errors

Module 7: AI-Powered Content Creation & Productivity

AI for blogs, emails, scripts, and marketing content
Refining content for platforms and SEO
Using AI for internal documents and communications
Improving productivity through AI workflows

Module 8: Workflow Integration & Action Planning

Combining AI tools into daily work processes
Developing an individual AI action plan
Practical implementation challenges
Best practices for sustained AI adoption

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Image Empowerment Workshop – Crafting Your Professional Identity (2 Days)
2026-03-10 - 2026-03-11
Objectives
This programme is designed to empower professionals to craft and enhance their professional identity by developing a strong personal image and presence. It focuses on how individuals are perceived in the workplace and how personal branding, communication, and appearance contribute to credibility and career progression. The programme addresses real workplace situations within the Malaysian corporate and multicultural context, helping participants project professionalism with confidence. Participants will learn to present themselves effectively across professional interactions, platforms, and career stages.
Target Audience

Professionals at various stages of their careers
Executives, managers, and aspiring leaders
Customer-facing and corporate professionals
Individuals preparing for career advancement or role transitions

Learning Outcomes

Define a clear and authentic personal brand aligned with career goals
Demonstrate professional presence through communication, body language, and appearance
Present themselves confidently in meetings, interviews, and networking situations
Maintain a consistent professional image across workplace and digital platforms
Craft and deliver a compelling personal elevator pitch
Apply feedback to continuously refine professional image and identity

Course Outlines: Day 1 – Building and Defining Your Professional Image
Module 1: Understanding Personal Branding

Defining personal brand and professional identity
Key elements that shape how others perceive you
Aligning personal brand with career goals and aspirations

Module 2: Professional Image in the Malaysian Workplace

Professional expectations in Malaysian corporate culture
Navigating multicultural norms, etiquette, and respect
Balancing authenticity with organisational culture

Module 3: Developing a Professional Presence

Impact of body language, posture, and gestures
Professional attire, grooming, and workplace appropriateness
Projecting confidence in daily workplace interactions

Module 4: Confidence, Mindset & Self-Awareness

Understanding self-image and professional mindset
Managing self-doubt and professional insecurities
Building confidence through preparation and awareness

Day 2 – Communicating, Presenting & Sustaining Your Professional Identity
Module 5: Mastering Self-Presentation Skills

Verbal and non-verbal communication in professional settings
Presenting ideas clearly and professionally
Handling meetings, interviews, and discussions confidently

Module 6: Crafting and Delivering Your Personal Elevator Pitch
Structuring a clear and compelling elevator pitch

Communicating value, strengths, and expertise concisely
Practising delivery with confidence and clarity

Module 7: Professional Image in Digital & Social Platforms

Managing professional image on LinkedIn and digital platforms
Aligning online presence with workplace reputation
Common mistakes and best practices in the Malaysian context

Module 8: Feedback, Adaptability & Personal Action Plan

Receiving and applying feedback constructively
Adapting professional image across roles and career stages
Developing a personal action plan to sustain professional growth

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Effective Stress Management for Long Term Productivity (2 Days)
2026-03-10 - 2026-03-11
Objectives
Stress has been widely noted in the fields of all practices to be in the interest of many stakeholders. Stress addressing sessions are in need to tackle increasing stress issues among employers and employees. In the timings of the current era with increased demand of specified personal or third-party expectation, this session is timely relevant. Two solutions to respond to stress is to understand the mechanism in the body’s internal work and incorporate interventions into it. These circumstances will be sought to be achieved in order to endorse the objective of a healthy well-being in an organization for better effectiveness and productivity!
Key aims of the training are:

To identify symptoms of stress before it affects productivity.
To foster understanding on stress management to sustain long-term productivity.
To distinguish between different types of stress for productivity management.

Target Audience
Suitable for staff from administration personnel to executives.
Learning Outcomes

To cultivate awareness of stress and identify its symptoms.
To enhance abilities to distinguish between different types of stress.
To foster understanding on and identify ways of stress management.
To foster acknowledgement on the importance of productivity.
To recognize ways to enhance productivity on a long-term basis.

Course Outlines Day 1: Stress Management
Module 1: Introduction to Stress
Program Content:

Breaking Stress Down
Stressors
Stress Escapism

Activities / Exercises:

Group Interaction

Module 2: Types of Stress
Program Content:

Eustress and Distress
Psychology of Emotions
Sublimation Method

Activities / Exercises:

Brain Teaser

Module 3: Effect of Stress on Performance
Program Content:

Eustress and Distress Analysis
Psychology of Emotions
Identifying Causes of Stress

Activities / Exercises:

Debate

Module 4: Reinforcements for Performances
Program Content:

Positive and Negative Reinforcements
Formulation for Reinforcements

Activities / Exercises:

Case Study

Day 2: Maintaining Productivity Module 1: Long Term Productivity
Program Content:

Art of Rewarding Incentives
Addressing Micromanagement
Time Assessment for Reinforcements

Activities / Exercises:

Presentation

Module 2: Over Productivity
Program Content:

Identifying Over Productivity
Productivity Management
Compulsive Productivity

Activities / Exercises:

Brain Teaser

Module 3: Stress and Productivity
Program Content:

Stress Detoxification with Sublimation
Managing Progress for Productivity
Functions of Interventions

Activities / Exercises:

Simulation

Module 4: Wrapping up with Organizational Psychology
Program Content:

Psychology of Stress Management
Psychology of Productivity Management
Relaxation Technique in Organization

Activities / Exercises:

Reflection

Training Methodology
This training is designed for psychologically better effectiveness for its participants. Each module’s content is structured for ‘continuous learning’ concept with progressive improvements to groom the participants’ well-being of stress management consistently. The modules comprise of relevant activities that adheres to conceptual and execution mechanisms such as case studies, theories references, simulation visualizations, group discussions, and choice-oriented debates.

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Basic English at the Workplace – Level 3 (1 Day)
2026-03-11
Objectives
This programme is designed for employees who already have functional English skills and want to communicate more fluently, accurately, and professionally at work. It focuses on improving clarity, confidence, and appropriateness in workplace communication. Participants will practise using English in discussions, meetings, and written communication. The programme helps participants refine their language use for more effective workplace interaction.
Target Audience

Employees with functional English proficiency
Staff who use English at work but want to improve fluency
Employees in customer-facing, coordination, or supervisory roles

Learning Outcomes

Communicate ideas more clearly and confidently in the workplace
Use appropriate language and tone in professional situations
Participate actively in discussions and meetings
Write clearer and more professional work-related messages

Course Outlines:
Module 1: Professional Workplace Communication

Using appropriate tone and language at work
Speaking clearly and confidently
Avoiding common workplace communication mistakes

Module 2: Expressing Ideas and Opinions Effectively

Sharing ideas and viewpoints professionally
Agreeing and disagreeing politely
Asking and responding to questions confidently

Module 3: Writing with Clarity and Professionalism

Writing clearer emails and messages
Improving sentence structure and word choice
Common writing errors and how to avoid them

Module 4: Practical Application and Confidence Building

Workplace communication scenarios
Guided speaking and writing practice
Feedback and improvement tips

PRICING:

RM 1,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Customer Service Excellence (2 Days)
2026-04-07 - 2026-04-08
Objectives
To equip participants with universal customer service skills that enhance client satisfaction, professional communication, and problem solving across any business or service environment. Participants will learn how to understand customer behaviour, communicate effectively, manage emotions, and resolve issues efficiently to create positive, lasting customer experiences.
Target Audience

Frontline staff in any customer-facing role
Customer service operator in call center
Marketing or sales personnel interacting with clients
SMEs or startups managing customer relations
Entrepreneurs

Learning Outcomes

Understand the fundamentals of professional customer service applicable to any business setting.
Identify different customer types and adapt communication to meet their needs.
Apply verbal and non-verbal communication techniques.
Manage personal and customer emotions to reduce conflict and enhance engagement.
Handle complaints and resolve issues effectively using structured approaches.

Course Outlines

Day 1 – Foundations of Customer Service & Communication

Module 1: Foundations of Customer Service Excellence

Importance of customer service in business success
Customer service as brand representation
Professional behaviour and service mindset

Module 2: Understanding Customers & Behaviour

Types of customers and behaviour patterns
Customer expectations and service needs
Adapting service approach to different customers

Module 3: Professional Communication Skills

Verbal communication techniques
Non-verbal communication and body language
Active listening and effective questioning

Module 4: Managing Service Interactions

Building rapport with customers
Handling enquiries and requests professionally
Managing difficult conversations calmly

Day 2 – Generative AI Tools & Content Mastery
Module 5: Emotional Intelligence in Customer Service

Understanding self-awareness and emotional triggers
Recognising customer emotions
Managing emotions under pressure

Module 6: Conflict Management & Difficult Customers

Common causes of customer conflict
Techniques to de-escalate tense situations
Responding professionally to challenging behaviour

Module 7: Complaint Handling & Problem Resolution

Structured problem-solving approaches
Managing complaints effectively
Follow-up, accountability, and service recovery
Common mistakes in complaint handling

Module 8: Service Consistency & Practical Application

Delivering consistent service standards
Case studies and real workplace scenarios
Role plays and guided practice
Key takeaways and action planning

Training Methodology
This programme uses an interactive and hands-on approach combining short lectures, group discussions, case studies, role plays, and practical exercises. Participants actively practise communication, emotional management, conflict handling, and problem resolution skills to build confidence and apply learning immediately in their work environment.
PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Telephone Techniques and Handling Difficult Clients (2 Days)
2026-04-07 - 2026-04-08
Objectives
The Telephone Techniques and Handling Difficult Clients course aims to enhance participants’ communication skills in telephone interactions and equip them with strategies to effectively manage challenging client interactions. The primary objectives include providing insights into telephone etiquette, developing techniques for handling difficult clients, and fostering a positive customer service experience.
Target Audience
This course is designed for customer service representatives, executives, and professionals involved in telephone-based interactions. It is suitable for individuals seeking to improve their telephone communication skills and effectively handle challenging client situations. The content caters to those in various industries where telephone communication plays a crucial role in customer relations.
Learning Outcomes

Gain proficiency in telephone etiquette, encompassing effective greetings, active listening, and maintaining a professional tone.
Develop strategies for managing difficult clients, addressing complaints, and resolving conflicts during telephone interactions.
Acquire skills to enhance customer satisfaction through improved communication effectiveness.
Contribute to a positive and professional organizational image through effective telephone techniques.
Empower participants with the knowledge and tools to handle challenging client interactions with confidence and professionalism.

Course Outlines:
Day 1:
Module 1: Foundations of Effective Telephone Communication

Professional Telephone Etiquette (Greetings, Introductions, Closing Remarks)
Active Listening Skills (Techniques for Effective Listening and Understanding)
Nonverbal Communication in Telephone Interactions (Tone of Voice, Pace, Enunciation)
Building Rapport and Establishing Trust

Module 2: Handling Customer Inquiries and Requests

Gathering Information and Clarifying Client Needs
Providing Accurate and Concise Information
Problem-Solving Techniques for Common Customer Inquiries
Directing Calls and Transferring Calls Effectively

Module 3: Techniques for Handling Customer Complaints

Active Listening and Empathy in Complaint Handling
Acknowledging and Validating Customer Concerns
De-escalation Techniques for Angry or Frustrated Clients
Finding Solutions and Resolving Complaints Effectively

Module 4: Building Rapport and Customer Relationships

Personalized Communication and Customer Recognition
Active Listening and Empathy in Customer Interactions
Building Trust and Credibility through Effective Communication

Day 2:
Module 5: Dealing with Difficult Client Behaviors

Identifying and Addressing Aggressive, Rude, or Demanding Clients
Setting Boundaries and Maintaining Professionalism
Handling Difficult Conversations and Difficult People
Techniques for Remaining Calm and Composed under Pressure

Module 6: Handling Difficult Situations

Dealing with Irate Customers and Handling Angry Outbursts
Managing Difficult Calls and Escalation Situations
Handling Customer Complaints and Disputes
Techniques for Handling Difficult or Sensitive Topics

Module 7: Communication Technology and Tools

Utilizing Telephone Systems and Communication Technologies
Effective Use of Call Recording and Monitoring Tools
Communication Protocols and Best Practices
Technology and its Impact on Customer Service

Module 8: Enhancing Customer Satisfaction

Measuring Customer Satisfaction and Gathering Feedback
Using Customer Feedback to Improve Telephone Interactions
Creating a Positive Customer Experience
Building Long-Term Customer Relationships

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Hazard Analysis and Critical Control Point (HACCP) + Food Safety Management System (2 days)
2026-04-07 - 2026-04-08
Objectives
The Hazard Analysis and Critical Control Point (HACCP) course is designed to educate participants on systematic approaches to identify, assess, and control potential hazards in food production processes. The primary objective is to equip participants with the knowledge and skills needed to implement and manage an effective HACCP system, ensuring food safety, compliance with regulations, and the prevention of foodborne illnesses.
Target Audience
This course is specifically designed for professionals within executives, middle management, senior managers, and employees in the hospitality sector relevant to this course. It is well-suited for individuals aiming to deepen their comprehension of HACCP principles. Additionally, it is tailored for those actively engaged in the development, implementation, and upkeep of food safety management systems.
Learning Outcomes

Develop proficiency in identifying potential hazards in food production processes.
Acquire skills in implementing effective control measures to mitigate identified risks.
Empower participants to contribute significantly to creating and maintaining a safe and compliant food handling environment within their professional capacities.

Course Outlines:
Day 1:
Module 1: Introduction to HACCP Principles

Examine systematic methodologies for identifying, assessing, and controlling potential hazards in food production processes.
Emphasize the critical role of HACCP in ensuring food safety, regulatory compliance, and the prevention of foodborne illnesses.

Module 2: Fundamentals of Hazard Identification

Cultivate proficiency in recognizing potential hazards at various stages of food production.
Employ case studies and practical exercises to enhance skills in hazard identification.

Module 3: Implementation of Control Measures

Develop skills in implementing effective control measures to mitigate identified risks.
Explore best practices and real-world examples illustrating successful control measures application.

Day 2:
Module 4: Establishment of an Effective HACCP System

Delve into the components and requirements of an effective HACCP system.
Provide practical guidance on the development, implementation, and maintenance of robust food safety management systems.

Module 5: Regulatory Compliance and Food Safety

Understanding the regulatory landscape and compliance requirements related to HACCP.
Strategies for ensuring alignment with food safety regulations and industry standards.

Module 6: Prevention of Foodborne Illnesses

Utilize case studies and scenarios focused on preventing foodborne illnesses through HACCP implementation.
Analyze real-world examples to underscore the pivotal role of HACCP in food safety.

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Workplace Hazardous Materials Information
2026-04-14
Objectives
The Workplace Hazardous Materials Information (WHMIS) programme is designed to provide participants with a comprehensive understanding of hazardous materials in the workplace and the associated safety measures. The programme equips participants with the necessary knowledge to identify, handle, and manage hazardous materials effectively while fostering a safety-conscious culture. Emphasis is placed on regulatory awareness, proactive risk control, and practical application to safeguard worker well-being.
Target Audience
This training is suitable for employees and professionals across industries where exposure to hazardous materials is present. It is designed for individuals responsible for handling, storing, and managing hazardous materials, as well as those involved in maintaining a safe work environment. The programme is appropriate for both new and experienced personnel
Learning Outcomes

Understand potential risks associated with hazardous materials and apply appropriate safety measures
Demonstrate awareness of WHMIS regulations and compliance requirements
Contribute actively to creating a safe and secure working environment
Apply informed practices to minimise risks related to hazardous materials
Support overall workplace safety through effective hazardous material management

Course Outlines:
Module 1: Introduction to Hazardous Materials

Significance of hazardous materials in the workplace
Overview of WHMIS principles
Importance of a safety-conscious culture

Module 2: Identification & Safe Handling of Hazardous Materials

Techniques for identifying hazardous materials
Safe handling practices
Practical applications across different industries

Module 3: Hazardous Materials Management & Storage

Effective handling and storage methods
Strategies for managing hazardous materials
Compliance with WHMIS regulations

Module 4: WHMIS Regulations & Compliance Awareness

Understanding WHMIS regulatory requirements
Legal implications of non-compliance
Case examples and compliance lessons

Module 5: Proactive Safety Measures & Risk Minimisation

Implementing proactive safety measures
Hazard communication strategies
Practical approaches to risk minimisation
Promoting shared responsibility for workplace safety

PRICING:

RM 1,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Mastering Canva Design with AI (2 days)
2026-04-14 - 2026-04-15
Objectives
This workshop program is designed to empower professionals to effectively use Canva and its AI-powered tools to elevate their design skills for company-related content. From learning the basics of Canva’s interface to customizing brand-aligned templates and leveraging AI tools for faster, smarter design, participants will gain practical knowledge to create visually compelling and consistent corporate materials.
Through guided tutorials, real-world design challenges, and collaborative feedback, this workshop helps teams enhance internal communication assets, client presentations, reports, marketing visuals, and social media content. Whether you’re new to Canva or looking to upgrade your creative workflow with AI, this program will help participants confidently create branded, professional-quality designs with ease and efficiency.
Target Audience
This workshop is ideal for professionals, entrepreneurs, educators, content creators, and administrative staff who want to improve their visual communication through compelling designs. It is suitable for individuals with little to no design background, as well as those looking to enhance their content creation using Canva and its AI tools for work, branding, teaching, or personal projects.
Learning Outcomes
Upon completing this 2- day workshop, participants should be able to :

Identify basic elements of Canva’s interface
Understand Canva’s design features to creating visually balanced designs
Able to create a simple graphic design using Canva, either from scratch or by customizing an existing template.
Use Canva to design simple marketing or communication materials such as posters, infographics, or slides aligned with company branding.
Design and customise company-specific templates from scratch or using AI tools, ensuring consistency with corporate identity and communication goals.Be willing to take on different roles in order to achieve the larger goal, even though the roles may be more challenging or harder
Understand how a leader can create the environment for teamwork to happen

Course Outlines: Day 1 – Canva Fundamentals & Core Design Skills
Module 1: Introduction to Canva & Design Thinking

Overview of Canva and its workplace applications
Benefits of using Canva for corporate communication
Creating and setting up a Canva account
Navigating the Canva interface

Module 2: Basic Design Elements

Understanding templates and design types
Using text, colours, shapes, and lines
Uploading and using personal or company images
Hands-on activity: Designing a basic poster

Module 3: Working with Templates, Images & Icons

Customising pre-designed templates
Managing layers and grouping elements
Using Canva’s image and icon libraries
Best practices for image placement and cropping

Module 4: Layout, Visual Balance & Data Visualisation

Designing with grids and frames
Creating photo collages and visual layouts
Using charts and graphs for reports and presentations
Hands-on activity: Turning raw data into branded visuals

Day 2 – Advanced Design, AI Tools & Collaboration
Module 5: Advanced Typography & Design Pitfalls

Advanced text effects and typography controls
Managing spacing, alignment, and hierarchy
Common design mistakes and how to fix them
Introduction to Canva AI tools

Module 6: Creating Professional Presentations in Canva

Designing multi-slide presentations
Applying brand colours, fonts, and layouts
Using transitions, animations, and visual storytelling
Hands-on activity: Creating a branded slide deck

Module 7: Collaboration, Workflow & AI-Powered Creativity

Sharing designs and collaborating with teams
Using comments, version history, and export options
Exploring Canva AI tools (Magic Write, Magic Design)
Using AI for productivity while maintaining brand consistency

Module 8: Final Design Project & Presentation

Individual or group design project
Presentation of final designs
Design critique, feedback, and improvement tips
Programme wrap-up and Q&A

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Level 1: Microsoft Excel (Beginner)
2026-04-15 - 2026-04-16
Objectives
The Level 1 Microsoft Excel (Fundamentals) course aims to provide participants with a foundational understanding of Excel’s fundamental features and functionalities. The primary objective is to equip participants with essential skills, enabling them to navigate the Excel interface, create and format spreadsheets, perform basic calculations, and utilize key tools for data analysis. This course focuses on building a solid Excel proficiency for beginners, laying the groundwork for more advanced data manipulation and analysis in subsequent levels.
Target Audience
The target audience for this Microsoft Excel Fundamentals – Level 1 course is beginners and individuals with little to no prior experience with Excel. It is ideal for office workers, students, administrative professionals, or anyone who needs to work with data and wants to gain a fundamental understanding of Excel’s basic functionalities.
Learning Outcomes

Navigate the Excel interface confidently and efficiently.
Create, save, and manage spreadsheets and workbooks.
Format data and cells to make the spreadsheet visually appealing and organized.
Perform basic calculations using formulas and functions, such as addition, subtraction, multiplication, and division.
Develop a solid foundation in Microsoft Excel, providing a basis for further learning and more advanced Excel courses.

Course Outlines: Day 1:
Module 1: Introduction to Microsoft Excel

Excel interface and navigation
Working with workbooks and worksheets
Basic data entry and editing techniques

Module 2: Formatting Data and Cells

Applying font styles and formatting
Adjusting cell alignments and indents
Using borders and shading
Formatting numbers and dates

Module 3: Basic Formulas and Functions

Understanding cell references (relative and absolute)
Performing arithmetic calculations
Using SUM, AVERAGE, COUNT, and other essential functions
Applying auto-fill and auto-series techniques

Module 4: Data Sorting and Filtering

Sorting data in ascending and descending order
Applying custom sorts based on specific criteria
Using AutoFilter to filter data

Day 2:
Module 5: Working with Tables

Creating and managing Excel tables
Using table features for data organization and analysis
Utilizing the “Total Row” feature to calculate summary statistics within the table
Understanding the benefits of using structured references in formulas within tables

Module 6: Data Visualization with Charts

Creating different chart types (column, bar, pie, line, etc.)
Formatting and customizing charts for better visualization
Applying chart elements like axis titles and chart titles for better context
Modifying chart types and switching rows/columns for varied chart representations

Module 7: Conditional Formatting

Applying conditional formatting to highlight data based on specific rules
Using icon sets, data bars, and color scales
Utilizing conditional formatting to identify duplicates or unique values in data
Managing and clearing conditional formatting rules as needed

Module 8: Printing and Page Setup

Previewing and adjusting print settings
Page layout and print area settings
Printing options for worksheets and workbooks

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Smart Office Management & Administration
2026-04-15 - 2026-04-16
Objectives
Modern office professionals are required to manage increasing workloads, evolving technologies, and complex stakeholder expectations while maintaining professionalism and efficiency. This programme provides a structured and practical approach to office management and administrative excellence in today’s workplace. It addresses organisation, time and task management, communication, and working effectively with superiors. The programme also introduces practical tools and techniques to improve daily work routines and personal effectiveness. Participants will gain clarity, structure, and confidence in managing their administrative responsibilities in a professional office environment.
Target Audience

Administrative Professionals
Office Managers and Executive Assistants
Personal Assistants and Secretaries
Clerical and Support Staff
Employees involved in office coordination and administrative functions

Learning Outcomes
By the end of this programme, participants will be able to:

Apply structured approaches to organise office work and administrative responsibilities
Manage time, tasks, and priorities more effectively in a dynamic work environment
Demonstrate professional communication and workplace etiquette
Work more effectively with superiors and internal stakeholders
Utilise practical tools and techniques to improve daily work routines and efficiency

Course Outlines
Day 1: FOUNDATIONS OF EFFECTIVE OFFICE MANAGEMENT Module 1: Introduction to Modern Office Administration

The evolving role of office and administrative professionals
Getting organised in a fast-paced work environment
Adapting to IR 4.0, digitalisation, and AI in office administration
Understanding expectations of a modern administrative role

Module 2: Managing Time & Work Priorities

Managing personal time and coordinating schedules
Keeping others on track and maintaining timelines
Prioritisation using urgency vs importance
SMART planning and goal-setting for administrative tasks

Module 3: Managing Tasks, Managing Self

Applying the 80:20 principle at work
Understanding effectiveness vs efficiency
Professional grooming and workplace presence
Organising meetings and meeting etiquette
Office ethics with internal and external stakeholders

Module 4: Interpersonal Communication in the Workplace

Verbal and non-verbal communication skills
Understanding body language and workplace signals
Personal image and professional impression
Building internal networks and professional relationships

Day 2: WORKING SMARTER & BUILDING PROFESSIONAL PARTNERSHIPS
Module 5: Managing Expectations of Superiors

Understanding different leadership styles
Identifying your superior’s working preferences
Balancing superior expectations with organisational policies
Managing upward communication professionally

Module 6: The Team of Two – Partnering with Your Boss

Building effective working relationships with superiors
Compatibility vs chemistry in working styles
Influencing and convincing skills at work
Supporting decision-making and execution

Module 7: Tools & Techniques to Organise Work Routine

Idea management through mind charting
Planning work using activity vs timeline matrix
Visual control and work monitoring
Work alignment and follow-up techniques
Managing updates and progress tracking

Module 8: Wrap-Up & Moving Forward

Consolidation of key learning points
Identifying improvement areas in daily work routines
Translating learning into practical workplace actions
Personal action planning for continuous improvement

Training Methodology
This programme uses an interactive and practical learning approach, combining guided discussions, workplace scenarios, hands-on exercises, and individual reflection. Participants practise applying tools and techniques through real administrative situations to improve organisation, communication, and work efficiency. The focus is on immediate workplace application to ensure learning translates into improved performance and professionalism.

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Multitasking & Time Management at the Workplace (2 Days)
2026-04-21 - 2026-04-22
Objectives
The “Managing Multiple Tasks and Work Priorities” course is designed to equip participants with effective strategies and techniques for managing their workload, prioritizing tasks, and maximizing productivity in a dynamic and fast-paced work environment. Through practical exercises, discussions, and real-life scenarios, participants will learn how to effectively handle multiple responsibilities, make informed decisions on task prioritization, and enhance their time management skills.
Target Audience
The “Managing Multiple Tasks and Work Priorities” course is designed for professionals at all levels who are faced with managing multiple tasks, responsibilities, and competing priorities in their work. It is suitable for individuals from various industries and roles, including managers, supervisors, project leads, team members, and anyone seeking to enhance their task management and work prioritization skills.
Learning Outcomes

Assess and analyze their workload to effectively manage multiple tasks and responsibilities.
Apply proven time management techniques to maximize productivity and minimize time wastage.
Prioritize tasks based on importance, urgency, and organizational goals.
Implement strategies to minimize interruptions and distractions and maintain focus.

Course Outlines: Day 1:
Module 1: Introduction to Managing Multiple Tasks and Work Priorities

Understanding the challenges and impact of managing multiple tasks.
Identifying common time management pitfalls and how they affect productivity.
Setting goals for improving task management and work prioritization.
Analyzing Workload and Task Prioritization

Module 2: Assessing the current workload and identifying tasks and responsibilities.

Applying prioritization techniques to categorize tasks based on importance and urgency.
Identifying key factors and criteria for effective task prioritization.
Time Management Techniques

Module 3: Exploring proven time management strategies and techniques.
Setting realistic deadlines and creating a time management plan.

Overcoming procrastination and managing distractions.
Managing Interruptions and Distractions

Module 4: Identifying common interruptions and distractions in the workplace.

Implementing strategies to minimize and effectively handle interruptions.
Developing techniques to regain focus and maintain productivity.
Delegating and Outsourcing Tasks

Day 2:
Module 5: Recognizing tasks that can be delegated or outsourced.

Understanding the criteria for determining tasks that are suitable for delegation or outsourcing.
Identifying tasks that are repetitive, time-consuming, or outside your core competency.
Evaluating the potential benefits and risks associated with delegating or outsourcing specific tasks.

Module 6: Effective Task and Project Planning

Breaking down projects into manageable tasks and creating action plans.
Utilizing task management tools and software for planning and tracking progress.
Incorporating flexibility and adaptability in task and project planning.

Module 7: Prioritization Decision-Making

Making informed decisions on task prioritization based on organizational goals and deadlines.
Applying techniques such as the Eisenhower Matrix or ABC Analysis.
Evaluating trade-offs and considering the impact of task prioritization decisions.

Module 8: Managing Work Overload and Stress

Recognizing signs of work overload and stress.
Implementing stress management techniques and self-care practices.
Seeking support and resources to manage work-related stress effectively.

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.
