UOA Academy

Image Empowerment Workshop – Crafting Your Professional Identity (2 Days)
2026-03-10 - 2026-03-11
Objectives
This programme is designed to empower professionals to craft and enhance their professional identity by developing a strong personal image and presence. It focuses on how individuals are perceived in the workplace and how personal branding, communication, and appearance contribute to credibility and career progression. The programme addresses real workplace situations within the Malaysian corporate and multicultural context, helping participants project professionalism with confidence. Participants will learn to present themselves effectively across professional interactions, platforms, and career stages.
Target Audience

Professionals at various stages of their careers
Executives, managers, and aspiring leaders
Customer-facing and corporate professionals
Individuals preparing for career advancement or role transitions

Learning Outcomes

Define a clear and authentic personal brand aligned with career goals
Demonstrate professional presence through communication, body language, and appearance
Present themselves confidently in meetings, interviews, and networking situations
Maintain a consistent professional image across workplace and digital platforms
Craft and deliver a compelling personal elevator pitch
Apply feedback to continuously refine professional image and identity

Course Outlines: Day 1 – Building and Defining Your Professional Image
Module 1: Understanding Personal Branding

Defining personal brand and professional identity
Key elements that shape how others perceive you
Aligning personal brand with career goals and aspirations

Module 2: Professional Image in the Malaysian Workplace

Professional expectations in Malaysian corporate culture
Navigating multicultural norms, etiquette, and respect
Balancing authenticity with organisational culture

Module 3: Developing a Professional Presence

Impact of body language, posture, and gestures
Professional attire, grooming, and workplace appropriateness
Projecting confidence in daily workplace interactions

Module 4: Confidence, Mindset & Self-Awareness

Understanding self-image and professional mindset
Managing self-doubt and professional insecurities
Building confidence through preparation and awareness

Day 2 – Communicating, Presenting & Sustaining Your Professional Identity
Module 5: Mastering Self-Presentation Skills

Verbal and non-verbal communication in professional settings
Presenting ideas clearly and professionally
Handling meetings, interviews, and discussions confidently

Module 6: Crafting and Delivering Your Personal Elevator Pitch
Structuring a clear and compelling elevator pitch

Communicating value, strengths, and expertise concisely
Practising delivery with confidence and clarity

Module 7: Professional Image in Digital & Social Platforms

Managing professional image on LinkedIn and digital platforms
Aligning online presence with workplace reputation
Common mistakes and best practices in the Malaysian context

Module 8: Feedback, Adaptability & Personal Action Plan

Receiving and applying feedback constructively
Adapting professional image across roles and career stages
Developing a personal action plan to sustain professional growth

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Effective Stress Management for Long Term Productivity (2 Days)
2026-03-10 - 2026-03-11
Objectives
Stress has been widely noted in the fields of all practices to be in the interest of many stakeholders. Stress addressing sessions are in need to tackle increasing stress issues among employers and employees. In the timings of the current era with increased demand of specified personal or third-party expectation, this session is timely relevant. Two solutions to respond to stress is to understand the mechanism in the body’s internal work and incorporate interventions into it. These circumstances will be sought to be achieved in order to endorse the objective of a healthy well-being in an organization for better effectiveness and productivity!
Key aims of the training are:

To identify symptoms of stress before it affects productivity.
To foster understanding on stress management to sustain long-term productivity.
To distinguish between different types of stress for productivity management.

Target Audience
Suitable for staff from administration personnel to executives.
Learning Outcomes

To cultivate awareness of stress and identify its symptoms.
To enhance abilities to distinguish between different types of stress.
To foster understanding on and identify ways of stress management.
To foster acknowledgement on the importance of productivity.
To recognize ways to enhance productivity on a long-term basis.

Course Outlines Day 1: Stress Management
Module 1: Introduction to Stress
Program Content:

Breaking Stress Down
Stressors
Stress Escapism

Activities / Exercises:

Group Interaction

Module 2: Types of Stress
Program Content:

Eustress and Distress
Psychology of Emotions
Sublimation Method

Activities / Exercises:

Brain Teaser

Module 3: Effect of Stress on Performance
Program Content:

Eustress and Distress Analysis
Psychology of Emotions
Identifying Causes of Stress

Activities / Exercises:

Debate

Module 4: Reinforcements for Performances
Program Content:

Positive and Negative Reinforcements
Formulation for Reinforcements

Activities / Exercises:

Case Study

Day 2: Maintaining Productivity Module 1: Long Term Productivity
Program Content:

Art of Rewarding Incentives
Addressing Micromanagement
Time Assessment for Reinforcements

Activities / Exercises:

Presentation

Module 2: Over Productivity
Program Content:

Identifying Over Productivity
Productivity Management
Compulsive Productivity

Activities / Exercises:

Brain Teaser

Module 3: Stress and Productivity
Program Content:

Stress Detoxification with Sublimation
Managing Progress for Productivity
Functions of Interventions

Activities / Exercises:

Simulation

Module 4: Wrapping up with Organizational Psychology
Program Content:

Psychology of Stress Management
Psychology of Productivity Management
Relaxation Technique in Organization

Activities / Exercises:

Reflection

Training Methodology
This training is designed for psychologically better effectiveness for its participants. Each module’s content is structured for ‘continuous learning’ concept with progressive improvements to groom the participants’ well-being of stress management consistently. The modules comprise of relevant activities that adheres to conceptual and execution mechanisms such as case studies, theories references, simulation visualizations, group discussions, and choice-oriented debates.

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Basic English at the Workplace – Level 3 (1 Day)
2026-03-11
Objectives
This programme is designed for employees who already have functional English skills and want to communicate more fluently, accurately, and professionally at work. It focuses on improving clarity, confidence, and appropriateness in workplace communication. Participants will practise using English in discussions, meetings, and written communication. The programme helps participants refine their language use for more effective workplace interaction.
Target Audience

Employees with functional English proficiency
Staff who use English at work but want to improve fluency
Employees in customer-facing, coordination, or supervisory roles

Learning Outcomes

Communicate ideas more clearly and confidently in the workplace
Use appropriate language and tone in professional situations
Participate actively in discussions and meetings
Write clearer and more professional work-related messages

Course Outlines:
Module 1: Professional Workplace Communication

Using appropriate tone and language at work
Speaking clearly and confidently
Avoiding common workplace communication mistakes

Module 2: Expressing Ideas and Opinions Effectively

Sharing ideas and viewpoints professionally
Agreeing and disagreeing politely
Asking and responding to questions confidently

Module 3: Writing with Clarity and Professionalism

Writing clearer emails and messages
Improving sentence structure and word choice
Common writing errors and how to avoid them

Module 4: Practical Application and Confidence Building

Workplace communication scenarios
Guided speaking and writing practice
Feedback and improvement tips

PRICING:

RM 1,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Customer Service Excellence (2 Days)
2026-04-07 - 2026-04-08
Objectives
To equip participants with universal customer service skills that enhance client satisfaction, professional communication, and problem solving across any business or service environment. Participants will learn how to understand customer behaviour, communicate effectively, manage emotions, and resolve issues efficiently to create positive, lasting customer experiences.
Target Audience

Frontline staff in any customer-facing role
Customer service operator in call center
Marketing or sales personnel interacting with clients
SMEs or startups managing customer relations
Entrepreneurs

Learning Outcomes

Understand the fundamentals of professional customer service applicable to any business setting.
Identify different customer types and adapt communication to meet their needs.
Apply verbal and non-verbal communication techniques.
Manage personal and customer emotions to reduce conflict and enhance engagement.
Handle complaints and resolve issues effectively using structured approaches.

Course Outlines

Day 1 – Foundations of Customer Service & Communication

Module 1: Foundations of Customer Service Excellence

Importance of customer service in business success
Customer service as brand representation
Professional behaviour and service mindset

Module 2: Understanding Customers & Behaviour

Types of customers and behaviour patterns
Customer expectations and service needs
Adapting service approach to different customers

Module 3: Professional Communication Skills

Verbal communication techniques
Non-verbal communication and body language
Active listening and effective questioning

Module 4: Managing Service Interactions

Building rapport with customers
Handling enquiries and requests professionally
Managing difficult conversations calmly

Day 2 – Generative AI Tools & Content Mastery
Module 5: Emotional Intelligence in Customer Service

Understanding self-awareness and emotional triggers
Recognising customer emotions
Managing emotions under pressure

Module 6: Conflict Management & Difficult Customers

Common causes of customer conflict
Techniques to de-escalate tense situations
Responding professionally to challenging behaviour

Module 7: Complaint Handling & Problem Resolution

Structured problem-solving approaches
Managing complaints effectively
Follow-up, accountability, and service recovery
Common mistakes in complaint handling

Module 8: Service Consistency & Practical Application

Delivering consistent service standards
Case studies and real workplace scenarios
Role plays and guided practice
Key takeaways and action planning

Training Methodology
This programme uses an interactive and hands-on approach combining short lectures, group discussions, case studies, role plays, and practical exercises. Participants actively practise communication, emotional management, conflict handling, and problem resolution skills to build confidence and apply learning immediately in their work environment.
PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Telephone Techniques and Handling Difficult Clients (2 Days)
2026-04-07 - 2026-04-08, 2026-06-03 - 2026-06-04
Objectives
The Telephone Techniques and Handling Difficult Clients course aims to enhance participants’ communication skills in telephone interactions and equip them with strategies to effectively manage challenging client interactions. The primary objectives include providing insights into telephone etiquette, developing techniques for handling difficult clients, and fostering a positive customer service experience.
Target Audience
This course is designed for customer service representatives, executives, and professionals involved in telephone-based interactions. It is suitable for individuals seeking to improve their telephone communication skills and effectively handle challenging client situations. The content caters to those in various industries where telephone communication plays a crucial role in customer relations.
Learning Outcomes

Gain proficiency in telephone etiquette, encompassing effective greetings, active listening, and maintaining a professional tone.
Develop strategies for managing difficult clients, addressing complaints, and resolving conflicts during telephone interactions.
Acquire skills to enhance customer satisfaction through improved communication effectiveness.
Contribute to a positive and professional organizational image through effective telephone techniques.
Empower participants with the knowledge and tools to handle challenging client interactions with confidence and professionalism.

Course Outlines:
Day 1:
Module 1: Foundations of Effective Telephone Communication

Professional Telephone Etiquette (Greetings, Introductions, Closing Remarks)
Active Listening Skills (Techniques for Effective Listening and Understanding)
Nonverbal Communication in Telephone Interactions (Tone of Voice, Pace, Enunciation)
Building Rapport and Establishing Trust

Module 2: Handling Customer Inquiries and Requests

Gathering Information and Clarifying Client Needs
Providing Accurate and Concise Information
Problem-Solving Techniques for Common Customer Inquiries
Directing Calls and Transferring Calls Effectively

Module 3: Techniques for Handling Customer Complaints

Active Listening and Empathy in Complaint Handling
Acknowledging and Validating Customer Concerns
De-escalation Techniques for Angry or Frustrated Clients
Finding Solutions and Resolving Complaints Effectively

Module 4: Building Rapport and Customer Relationships

Personalized Communication and Customer Recognition
Active Listening and Empathy in Customer Interactions
Building Trust and Credibility through Effective Communication

Day 2:
Module 5: Dealing with Difficult Client Behaviors

Identifying and Addressing Aggressive, Rude, or Demanding Clients
Setting Boundaries and Maintaining Professionalism
Handling Difficult Conversations and Difficult People
Techniques for Remaining Calm and Composed under Pressure

Module 6: Handling Difficult Situations

Dealing with Irate Customers and Handling Angry Outbursts
Managing Difficult Calls and Escalation Situations
Handling Customer Complaints and Disputes
Techniques for Handling Difficult or Sensitive Topics

Module 7: Communication Technology and Tools

Utilizing Telephone Systems and Communication Technologies
Effective Use of Call Recording and Monitoring Tools
Communication Protocols and Best Practices
Technology and its Impact on Customer Service

Module 8: Enhancing Customer Satisfaction

Measuring Customer Satisfaction and Gathering Feedback
Using Customer Feedback to Improve Telephone Interactions
Creating a Positive Customer Experience
Building Long-Term Customer Relationships

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Hazard Analysis and Critical Control Point (HACCP) + Food Safety Management System (2 days)
2026-04-07 - 2026-04-08
Objectives
The Hazard Analysis and Critical Control Point (HACCP) course is designed to educate participants on systematic approaches to identify, assess, and control potential hazards in food production processes. The primary objective is to equip participants with the knowledge and skills needed to implement and manage an effective HACCP system, ensuring food safety, compliance with regulations, and the prevention of foodborne illnesses.
Target Audience
This course is specifically designed for professionals within executives, middle management, senior managers, and employees in the hospitality sector relevant to this course. It is well-suited for individuals aiming to deepen their comprehension of HACCP principles. Additionally, it is tailored for those actively engaged in the development, implementation, and upkeep of food safety management systems.
Learning Outcomes

Develop proficiency in identifying potential hazards in food production processes.
Acquire skills in implementing effective control measures to mitigate identified risks.
Empower participants to contribute significantly to creating and maintaining a safe and compliant food handling environment within their professional capacities.

Course Outlines:
Day 1:
Module 1: Introduction to HACCP Principles

Examine systematic methodologies for identifying, assessing, and controlling potential hazards in food production processes.
Emphasize the critical role of HACCP in ensuring food safety, regulatory compliance, and the prevention of foodborne illnesses.

Module 2: Fundamentals of Hazard Identification

Cultivate proficiency in recognizing potential hazards at various stages of food production.
Employ case studies and practical exercises to enhance skills in hazard identification.

Module 3: Implementation of Control Measures

Develop skills in implementing effective control measures to mitigate identified risks.
Explore best practices and real-world examples illustrating successful control measures application.

Day 2:
Module 4: Establishment of an Effective HACCP System

Delve into the components and requirements of an effective HACCP system.
Provide practical guidance on the development, implementation, and maintenance of robust food safety management systems.

Module 5: Regulatory Compliance and Food Safety

Understanding the regulatory landscape and compliance requirements related to HACCP.
Strategies for ensuring alignment with food safety regulations and industry standards.

Module 6: Prevention of Foodborne Illnesses

Utilize case studies and scenarios focused on preventing foodborne illnesses through HACCP implementation.
Analyze real-world examples to underscore the pivotal role of HACCP in food safety.

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Workplace Hazardous Materials Information
2026-04-14
Objectives
The Workplace Hazardous Materials Information (WHMIS) programme is designed to provide participants with a comprehensive understanding of hazardous materials in the workplace and the associated safety measures. The programme equips participants with the necessary knowledge to identify, handle, and manage hazardous materials effectively while fostering a safety-conscious culture. Emphasis is placed on regulatory awareness, proactive risk control, and practical application to safeguard worker well-being.
Target Audience
This training is suitable for employees and professionals across industries where exposure to hazardous materials is present. It is designed for individuals responsible for handling, storing, and managing hazardous materials, as well as those involved in maintaining a safe work environment. The programme is appropriate for both new and experienced personnel
Learning Outcomes

Understand potential risks associated with hazardous materials and apply appropriate safety measures
Demonstrate awareness of WHMIS regulations and compliance requirements
Contribute actively to creating a safe and secure working environment
Apply informed practices to minimise risks related to hazardous materials
Support overall workplace safety through effective hazardous material management

Course Outlines:
Module 1: Introduction to Hazardous Materials

Significance of hazardous materials in the workplace
Overview of WHMIS principles
Importance of a safety-conscious culture

Module 2: Identification & Safe Handling of Hazardous Materials

Techniques for identifying hazardous materials
Safe handling practices
Practical applications across different industries

Module 3: Hazardous Materials Management & Storage

Effective handling and storage methods
Strategies for managing hazardous materials
Compliance with WHMIS regulations

Module 4: WHMIS Regulations & Compliance Awareness

Understanding WHMIS regulatory requirements
Legal implications of non-compliance
Case examples and compliance lessons

Module 5: Proactive Safety Measures & Risk Minimisation

Implementing proactive safety measures
Hazard communication strategies
Practical approaches to risk minimisation
Promoting shared responsibility for workplace safety

PRICING:

RM 1,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Mastering Canva Design with AI (2 days)
2026-04-14 - 2026-04-15
Objectives
This workshop program is designed to empower professionals to effectively use Canva and its AI-powered tools to elevate their design skills for company-related content. From learning the basics of Canva’s interface to customizing brand-aligned templates and leveraging AI tools for faster, smarter design, participants will gain practical knowledge to create visually compelling and consistent corporate materials.
Through guided tutorials, real-world design challenges, and collaborative feedback, this workshop helps teams enhance internal communication assets, client presentations, reports, marketing visuals, and social media content. Whether you’re new to Canva or looking to upgrade your creative workflow with AI, this program will help participants confidently create branded, professional-quality designs with ease and efficiency.
Target Audience
This workshop is ideal for professionals, entrepreneurs, educators, content creators, and administrative staff who want to improve their visual communication through compelling designs. It is suitable for individuals with little to no design background, as well as those looking to enhance their content creation using Canva and its AI tools for work, branding, teaching, or personal projects.
Learning Outcomes
Upon completing this 2- day workshop, participants should be able to :

Identify basic elements of Canva’s interface
Understand Canva’s design features to creating visually balanced designs
Able to create a simple graphic design using Canva, either from scratch or by customizing an existing template.
Use Canva to design simple marketing or communication materials such as posters, infographics, or slides aligned with company branding.
Design and customise company-specific templates from scratch or using AI tools, ensuring consistency with corporate identity and communication goals.Be willing to take on different roles in order to achieve the larger goal, even though the roles may be more challenging or harder
Understand how a leader can create the environment for teamwork to happen

Course Outlines: Day 1 – Canva Fundamentals & Core Design Skills
Module 1: Introduction to Canva & Design Thinking

Overview of Canva and its workplace applications
Benefits of using Canva for corporate communication
Creating and setting up a Canva account
Navigating the Canva interface

Module 2: Basic Design Elements

Understanding templates and design types
Using text, colours, shapes, and lines
Uploading and using personal or company images
Hands-on activity: Designing a basic poster

Module 3: Working with Templates, Images & Icons

Customising pre-designed templates
Managing layers and grouping elements
Using Canva’s image and icon libraries
Best practices for image placement and cropping

Module 4: Layout, Visual Balance & Data Visualisation

Designing with grids and frames
Creating photo collages and visual layouts
Using charts and graphs for reports and presentations
Hands-on activity: Turning raw data into branded visuals

Day 2 – Advanced Design, AI Tools & Collaboration
Module 5: Advanced Typography & Design Pitfalls

Advanced text effects and typography controls
Managing spacing, alignment, and hierarchy
Common design mistakes and how to fix them
Introduction to Canva AI tools

Module 6: Creating Professional Presentations in Canva

Designing multi-slide presentations
Applying brand colours, fonts, and layouts
Using transitions, animations, and visual storytelling
Hands-on activity: Creating a branded slide deck

Module 7: Collaboration, Workflow & AI-Powered Creativity

Sharing designs and collaborating with teams
Using comments, version history, and export options
Exploring Canva AI tools (Magic Write, Magic Design)
Using AI for productivity while maintaining brand consistency

Module 8: Final Design Project & Presentation

Individual or group design project
Presentation of final designs
Design critique, feedback, and improvement tips
Programme wrap-up and Q&A

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Level 1: Microsoft Excel (Beginner)
2026-04-15 - 2026-04-16
Objectives
The Level 1 Microsoft Excel (Fundamentals) course aims to provide participants with a foundational understanding of Excel’s fundamental features and functionalities. The primary objective is to equip participants with essential skills, enabling them to navigate the Excel interface, create and format spreadsheets, perform basic calculations, and utilize key tools for data analysis. This course focuses on building a solid Excel proficiency for beginners, laying the groundwork for more advanced data manipulation and analysis in subsequent levels.
Target Audience
The target audience for this Microsoft Excel Fundamentals – Level 1 course is beginners and individuals with little to no prior experience with Excel. It is ideal for office workers, students, administrative professionals, or anyone who needs to work with data and wants to gain a fundamental understanding of Excel’s basic functionalities.
Learning Outcomes

Navigate the Excel interface confidently and efficiently.
Create, save, and manage spreadsheets and workbooks.
Format data and cells to make the spreadsheet visually appealing and organized.
Perform basic calculations using formulas and functions, such as addition, subtraction, multiplication, and division.
Develop a solid foundation in Microsoft Excel, providing a basis for further learning and more advanced Excel courses.

Course Outlines: Day 1:
Module 1: Introduction to Microsoft Excel

Excel interface and navigation
Working with workbooks and worksheets
Basic data entry and editing techniques

Module 2: Formatting Data and Cells

Applying font styles and formatting
Adjusting cell alignments and indents
Using borders and shading
Formatting numbers and dates

Module 3: Basic Formulas and Functions

Understanding cell references (relative and absolute)
Performing arithmetic calculations
Using SUM, AVERAGE, COUNT, and other essential functions
Applying auto-fill and auto-series techniques

Module 4: Data Sorting and Filtering

Sorting data in ascending and descending order
Applying custom sorts based on specific criteria
Using AutoFilter to filter data

Day 2:
Module 5: Working with Tables

Creating and managing Excel tables
Using table features for data organization and analysis
Utilizing the “Total Row” feature to calculate summary statistics within the table
Understanding the benefits of using structured references in formulas within tables

Module 6: Data Visualization with Charts

Creating different chart types (column, bar, pie, line, etc.)
Formatting and customizing charts for better visualization
Applying chart elements like axis titles and chart titles for better context
Modifying chart types and switching rows/columns for varied chart representations

Module 7: Conditional Formatting

Applying conditional formatting to highlight data based on specific rules
Using icon sets, data bars, and color scales
Utilizing conditional formatting to identify duplicates or unique values in data
Managing and clearing conditional formatting rules as needed

Module 8: Printing and Page Setup

Previewing and adjusting print settings
Page layout and print area settings
Printing options for worksheets and workbooks

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Smart Office Management & Administration
2026-04-15 - 2026-04-16
Objectives
Modern office professionals are required to manage increasing workloads, evolving technologies, and complex stakeholder expectations while maintaining professionalism and efficiency. This programme provides a structured and practical approach to office management and administrative excellence in today’s workplace. It addresses organisation, time and task management, communication, and working effectively with superiors. The programme also introduces practical tools and techniques to improve daily work routines and personal effectiveness. Participants will gain clarity, structure, and confidence in managing their administrative responsibilities in a professional office environment.
Target Audience

Administrative Professionals
Office Managers and Executive Assistants
Personal Assistants and Secretaries
Clerical and Support Staff
Employees involved in office coordination and administrative functions

Learning Outcomes
By the end of this programme, participants will be able to:

Apply structured approaches to organise office work and administrative responsibilities
Manage time, tasks, and priorities more effectively in a dynamic work environment
Demonstrate professional communication and workplace etiquette
Work more effectively with superiors and internal stakeholders
Utilise practical tools and techniques to improve daily work routines and efficiency

Course Outlines
Day 1: FOUNDATIONS OF EFFECTIVE OFFICE MANAGEMENT Module 1: Introduction to Modern Office Administration

The evolving role of office and administrative professionals
Getting organised in a fast-paced work environment
Adapting to IR 4.0, digitalisation, and AI in office administration
Understanding expectations of a modern administrative role

Module 2: Managing Time & Work Priorities

Managing personal time and coordinating schedules
Keeping others on track and maintaining timelines
Prioritisation using urgency vs importance
SMART planning and goal-setting for administrative tasks

Module 3: Managing Tasks, Managing Self

Applying the 80:20 principle at work
Understanding effectiveness vs efficiency
Professional grooming and workplace presence
Organising meetings and meeting etiquette
Office ethics with internal and external stakeholders

Module 4: Interpersonal Communication in the Workplace

Verbal and non-verbal communication skills
Understanding body language and workplace signals
Personal image and professional impression
Building internal networks and professional relationships

Day 2: WORKING SMARTER & BUILDING PROFESSIONAL PARTNERSHIPS
Module 5: Managing Expectations of Superiors

Understanding different leadership styles
Identifying your superior’s working preferences
Balancing superior expectations with organisational policies
Managing upward communication professionally

Module 6: The Team of Two – Partnering with Your Boss

Building effective working relationships with superiors
Compatibility vs chemistry in working styles
Influencing and convincing skills at work
Supporting decision-making and execution

Module 7: Tools & Techniques to Organise Work Routine

Idea management through mind charting
Planning work using activity vs timeline matrix
Visual control and work monitoring
Work alignment and follow-up techniques
Managing updates and progress tracking

Module 8: Wrap-Up & Moving Forward

Consolidation of key learning points
Identifying improvement areas in daily work routines
Translating learning into practical workplace actions
Personal action planning for continuous improvement

Training Methodology
This programme uses an interactive and practical learning approach, combining guided discussions, workplace scenarios, hands-on exercises, and individual reflection. Participants practise applying tools and techniques through real administrative situations to improve organisation, communication, and work efficiency. The focus is on immediate workplace application to ensure learning translates into improved performance and professionalism.

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Multitasking & Time Management at the Workplace (2 Days)
2026-04-21 - 2026-04-22
Objectives
The “Managing Multiple Tasks and Work Priorities” course is designed to equip participants with effective strategies and techniques for managing their workload, prioritizing tasks, and maximizing productivity in a dynamic and fast-paced work environment. Through practical exercises, discussions, and real-life scenarios, participants will learn how to effectively handle multiple responsibilities, make informed decisions on task prioritization, and enhance their time management skills.
Target Audience
The “Managing Multiple Tasks and Work Priorities” course is designed for professionals at all levels who are faced with managing multiple tasks, responsibilities, and competing priorities in their work. It is suitable for individuals from various industries and roles, including managers, supervisors, project leads, team members, and anyone seeking to enhance their task management and work prioritization skills.
Learning Outcomes

Assess and analyze their workload to effectively manage multiple tasks and responsibilities.
Apply proven time management techniques to maximize productivity and minimize time wastage.
Prioritize tasks based on importance, urgency, and organizational goals.
Implement strategies to minimize interruptions and distractions and maintain focus.

Course Outlines: Day 1:
Module 1: Introduction to Managing Multiple Tasks and Work Priorities

Understanding the challenges and impact of managing multiple tasks.
Identifying common time management pitfalls and how they affect productivity.
Setting goals for improving task management and work prioritization.
Analyzing Workload and Task Prioritization

Module 2: Assessing the current workload and identifying tasks and responsibilities.

Applying prioritization techniques to categorize tasks based on importance and urgency.
Identifying key factors and criteria for effective task prioritization.
Time Management Techniques

Module 3: Exploring proven time management strategies and techniques.
Setting realistic deadlines and creating a time management plan.

Overcoming procrastination and managing distractions.
Managing Interruptions and Distractions

Module 4: Identifying common interruptions and distractions in the workplace.

Implementing strategies to minimize and effectively handle interruptions.
Developing techniques to regain focus and maintain productivity.
Delegating and Outsourcing Tasks

Day 2:
Module 5: Recognizing tasks that can be delegated or outsourced.

Understanding the criteria for determining tasks that are suitable for delegation or outsourcing.
Identifying tasks that are repetitive, time-consuming, or outside your core competency.
Evaluating the potential benefits and risks associated with delegating or outsourcing specific tasks.

Module 6: Effective Task and Project Planning

Breaking down projects into manageable tasks and creating action plans.
Utilizing task management tools and software for planning and tracking progress.
Incorporating flexibility and adaptability in task and project planning.

Module 7: Prioritization Decision-Making

Making informed decisions on task prioritization based on organizational goals and deadlines.
Applying techniques such as the Eisenhower Matrix or ABC Analysis.
Evaluating trade-offs and considering the impact of task prioritization decisions.

Module 8: Managing Work Overload and Stress

Recognizing signs of work overload and stress.
Implementing stress management techniques and self-care practices.
Seeking support and resources to manage work-related stress effectively.

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Negotiation Skills to Close the Deal (2 days)
2026-04-21 - 2026-04-22
Objectives
This training “Negotiation Skills to Close the Deal” course is designed to equip participants with the essential negotiation skills required to successfully close deals and agreements. The objectives include providing a comprehensive understanding of negotiation principles, strategies, and techniques. Participants will learn to navigate the complexities of negotiations, build effective communication, and develop the confidence to achieve favorable outcomes. By the end of the course, participants will possess the tools to approach negotiations strategically, overcome challenges, and secure mutually beneficial deals.
Target Audience
Professionals involved in sales, business development, procurement, and anyone engaged in deal-making activities especially all the executives and managers will benefit from this course. It is suitable for individuals seeking to enhance their negotiation skills, whether they are experienced negotiators looking to refine their techniques or individuals entering roles that involve deal closures. This course is also valuable for entrepreneurs and business leaders aiming to foster a negotiation-savvy culture within their organizations.
Learning Outcomes

Develop a deep understanding of negotiation principles, strategies, and techniques crucial for successful deal-making.
Acquire effective communication skills to build rapport, actively listen, and persuasively convey ideas during negotiations.
Cultivate the ability to recognize and leverage favorable negotiation opportunities while addressing potential challenges.
Gain confidence in navigating complex negotiations and adapt strategies to diverse situations.
Integrate ethical considerations into negotiation practices to foster trust and cultivate long-term business relationships.

Course Outlines: Day 1
Module 1: Introduction to Negotiation

Overview of negotiation principles, strategies, and techniques
Understanding the importance of effective negotiation in deal-making

Module 2: Comprehensive Understanding of Negotiation Dynamics

Deep dive into negotiation principles crucial for successful deal-making
Analysis of negotiation strategies and their applications

Module 3: Communication Excellence in Negotiations

Acquiring effective communication skills for building rapport
Techniques for active listening and persuasively conveying ideas during negotiations

Module 4: Navigating the Complexities of Negotiations

Strategies for navigating negotiation complexities
Building confidence to achieve favorable outcomes in diverse negotiation scenarios

Day 2
Module 5: Recognizing and Leveraging Opportunities

Cultivating the ability to recognize and leverage favorable negotiation opportunities
Addressing potential challenges in negotiations

Module 6: Integrating Ethical Considerations

Importance of ethical considerations in negotiation practices
Strategies for fostering trust and cultivating long-term business relationships

Module 7: Overcoming Objections and Handling Difficult Situations

Techniques for addressing objections effectively without breaking rapport
Strategies for staying calm and composed in difficult or high-pressure negotiation scenarios
Methods to reframe objections and turn them into opportunities for agreement
Conflict resolution tactics to ensure smooth progress in tough negotiations

Module 8: Closing the Deal and Negotiation Follow-Up

Key strategies for successfully closing the deal while ensuring mutual satisfaction
Understanding the psychological aspects of closing and how to create urgency without pressure
Best practices for finalizing agreements and preparing the formal contract
Follow-up techniques to maintain relationships and ensure smooth post-negotiation implementation

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Sensory Awareness & Mindfulness (SAM) (2 Days)
2026-04-21 - 2026-04-22
Objectives
Sensory Awareness & Mindfulness (SAM) is a wellbeing programme designed to help employees slow down, reconnect with themselves, and build healthier ways to cope with stress and emotional fatigue. The programme blends mindfulness with sensory-based self-care approaches to support professionals facing high workloads, caregiving responsibilities, and constant pressure.
Over two days, participants will engage in guided sensory and mindfulness practices that enhance self-awareness, emotional regulation, and resilience. The programme focuses on practical, experiential learning that participants can safely apply in daily work and personal life.
Target Audience

Working Professionals
Caretakers
Helping Professionals
Employees experiencing high workload or emotional demands

Learning Outcomes

Understand the core pillars of self-care and the impact of neglecting wellbeing at work
Recognise personal stress signals and early signs of burnout
Apply mindfulness principles to manage emotional and mental challenges
Practise a range of sensory-based self-care techniques
Use creative expression as a tool for emotional processing and grounding
Develop a personal mindfulness and self-care routine

Course Outlines:
Day 1 – Awareness, Regulation & Inner Stability
Module 1: Understanding Stress & the Modern Workplace
Workplace stress in today’s environment

Emotional load, mental fatigue, and burnout risks
How stress affects focus, mood, and behaviour

Module 2: The Body–Mind Connection

How the nervous system responds to stress
Fight, flight, freeze and shutdown responses
Recognising physical and emotional stress signals

Module 3: Foundations of Mindfulness

What mindfulness is (and what it is not)
Present-moment awareness
The 9 attitudes of mindfulness
Applying mindfulness at work

Module 4: Sensory Awareness for Grounding

Using sight, sound, touch, and movement to regulate emotions
Grounding techniques for overwhelm and anxiety
Sensory practices for focus and calm

Day 2 – Expression, Integration & Resilience Building
Module 5: Sensory-Based Self-Care Practices

Brainspotting (gaze spotting) for emotional release
Mindfulness touch practices
Mindfulness body movement and walking

Module 6: Creative Expression for Emotional Processing

Expressive art as a non-verbal processing tool
Bilateral music and drawing
Painting and reflective writing for clarity

Module 7: Building Emotional Resilience

Responding vs reacting
Self-compassion and emotional balance
Creating healthy coping strategies for daily stress

Module 8: Integration & Personal Mindfulness Plan

Integrating mindfulness into daily routines
Creating a simple, sustainable self-care plan
Reflection, sharing, and commitment to practice

Training Methodology
This programme uses experiential learning, sensory-based practices, creative expression, guided reflection, and group sharing. Participants engage in hands-on mindfulness activities designed to promote awareness, emotional regulation, and resilience in a safe and supportive environment.
PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Strategic Leadership & Change Mastery (2 Days)
2026-04-21 - 2026-04-22
Objectives
The program is designed to equip leaders with skills to drive change and lead teams strategically. It develops a mindset of adaptability and forward‑thinking in leadership. This program offers participants relevant tools and frameworks for aligning team goals with organizational strategy and change.
Target Audience
The program is suitable for middle to senior-level managers, department heads, business unit leaders, change agents, transformation teams, and high-potential talent in the leadership pipeline.
Learning Outcomes
By the end of this program, participants will be able to:

Apply strategic thinking frameworks to effectively align team actions with organizational goals.
Lead change initiatives with clarity, confidence, and impactful communication.
Identify sources of resistance to change and implement strategies to manage them effectively.
Apply a strategic change framework to drive successful transformation in the workplace.

Course Outlines: Day 1: Strategic Leadership Foundations
Module 1: The Role of a Strategic Leader

Moving from operational to strategic mindset
Traits of high-impact leaders
Personal leadership audit & clarity of purpose

Module 2: Strategic Thinking & Alignment

Using SWOT, PESTLE, and Strategic Mapping
Aligning team goals with organizational direction
Making trade-offs and resource prioritization

Module 3: Decision-Making Under Pressure

Critical thinking tools (e.g., 5 Whys, Fishbone)
Risk-aware and data-informed decisions
Deciding with incomplete information

Day 2: Change is the Only Constant!
Module 4: From Status Quo to Future State

Change Gurus and Paradigm Shift
Lewin’s 3-Step Change Model
Kotter’s 8-Step Change Model
Who Says the Elephant Can’t Dance?

Module 5: Transformation Matrix

Degree, level, and scope of change
Continuous improvement vs drastic change
Quick wins vs sustainable shifts
Change agent

Module 6: Change Management Framework

Organizational-wide change
New KPIs, behaviors, coaching, mentoring-performance
Culture-wide change

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Basic Mandarin for Workplace Communication (2 Days)
2026-04-21 - 2026-04-22
Objectives
This programme is designed to help participants develop basic Mandarin communication skills for workplace and daily interactions. It focuses on pronunciation, tones, simple sentence structures, and commonly used Mandarin expressions. Using an easy, interactive, and practical approach, participants will gain confidence to communicate in basic Mandarin with colleagues, customers, and social contacts. The programme supports continuous learning and application in real-life workplace situations.
Target Audience

Employees with no or minimal Mandarin knowledge
Frontline and customer-facing staff
Administrative and support staff
Professionals interacting with Mandarin-speaking colleagues or customers

Learning Outcomes
By the end of this program, participants will be able to:

Pronounce Hanyu Pinyin and the four Mandarin intonations
Use basic Mandarin greetings and daily expressions
Conduct a simple self-introduction and address others appropriately
Communicate basic preferences and simple needs
Use common Mandarin vocabulary related to numbers, time, money, places, and daily activities
Apply basic Mandarin in simple workplace and social conversations

Course Outlines: Module 1: Mental Preparation & Motivation

Understanding the importance of Mandarin communication
Building confidence and interest in learning Mandarin

Module 2: Hanyu Pinyin & Pronunciation

Introduction to Hanyu Pinyin
Correct pronunciation techniques

Module 3: Four Intonations (Tones)

Understanding the four Mandarin tones
Practising tone accuracy

Module 4: Daily Greetings & Useful Expressions

Common greetings
Frequently used daily expressions

Module 5: Self-Introduction & Addressing People

Introducing oneself
Proper ways to address people

Day 2 – Practical Vocabulary & Workplace Conversations Module 6: Basic Vocabulary for Daily & Workplace Use

Names of things and places
Common nouns, verbs, adverbs, and adjectives

Module 7: Numbers, Time & Money

Numbers and money value
Time, day, week, month, and year

Module 8: Simple Conversations & Preferences

Expressing likes and preferences
Asking and answering simple questions

Module 9: Practical Daily Situations

Basic shopping and bargaining
Ordering food in restaurants

Module 10: Practice & Reinforcement

Singing for pronunciation practice
Simple conversation practice
Short test and recap

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

From Customer Service to Customer Experience (2 Days)
2026-05-05 - 2026-05-06
Objectives
This programme helps participants move beyond basic service delivery toward creating memorable customer experiences. Participants learn to anticipate needs, handle complaints with empathy, and deliver consistent excellence that builds loyalty and brand trust. The programme aims to:

Strengthen participants’ ability to manage customers with professionalism and care.
Develop proactive service behaviors that exceed expectations.
Equip teams with practical recovery strategies for real-life service challenges.

Target Audience
Frontline Staff, Customer Service Representatives, Call Centre Agents, Hospitality Teams, Sales Assistants, and anyone involved in direct customer interaction.
Learning Outcomes
By the end of this programme, participants will be able to:

Differentiate between customer service and customer experience.
Demonstrate proactive service behaviors in handling daily interactions.
Apply the WOW Recovery method to turn complaints into loyalty.
Use empathy, tone, and anticipation to manage diverse customer emotions.
Create a consistent service culture that reflects organizational values.

Course Outlines
Day 1: Creating Memorable Moments
Module 1: The Shift from Service to Experience
Program Content:

What defines excellent customer experience today
Emotional connection and memory in customer loyalty
The “Moments that Matter” concept

Activities / Exercises:

Service Story Reflection: Best and worst experience
Group activity: Mapping your customer’s journey

Module 2: Communication that Connects
Program Content:

Verbal and non-verbal communication in service interactions
Tone, empathy, and active listening skills
Handling diverse personalities and emotional triggers

Activities / Exercises:

Empathy simulation: “Walk in My Shoes”
Role-play: Calming an upset customer

Day 2: Anticipate, Recover, and Delight
Module 3: Proactive Service & Anticipation Skills
Program Content:

Reading customer cues before problems arise
Anticipating needs based on service patterns
Service personalization techniques

Activities / Exercises:

“Guest Radar” observation game
Team brainstorm: Anticipation in your department

Module 4: WOW Recovery & Lasting Impressions
Program Content:

Handling complaints using the WOW Recovery model
Turning service failure into a relationship opportunity
Building habits for consistent service excellence

Activities / Exercises:

Real complaint analysis: “What went wrong?”
Group presentation: Design your department’s WOW recovery plan

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Speak & Write Confidently with Better English (2 Days)
2026-05-05 - 2026-05-06
Objectives
The objective of this training course is to enhance participants’ confidence and effectiveness in speaking and writing English in the workplace. This programme is designed for professionals who already possess basic English knowledge but require improvement in fluency, clarity, and professional communication.
The course focuses on practical workplace communication, helping participants express ideas clearly, participate confidently in discussions, and produce professional written communication such as emails, messages, and simple reports. By addressing common Malaysian English challenges, participants will develop stronger communication skills applicable to daily work situations.
Target Audience
This training course is designed for Malaysian working professionals who have basic to intermediate English proficiency and use English in their daily work. It is particularly suitable for:

Executives, officers, supervisors, and support staff
Frontline and customer-facing employees
Employees who understand English but lack confidence in speaking and writing

Learning Outcomes
By the end of this programme, participants will be able to:

Speak more confidently in workplace conversations and meetings
Express ideas clearly without overthinking
Write professional emails and messages with clarity and confidence
Reduce common Malaysian English errors
Communicate more effectively in daily work situations

Course Outlines
DAY 1: Speaking with Confidence in the Workplace
Module 1: Workplace English in the Malaysian Context

Common communication challenges faced by Malaysian professionals
Understanding the gap between knowing and speaking English
Differences between casual and professional English
Building awareness of speaking habits and confidence levels

Module 2: Speaking Clearly and Naturally

Structuring thoughts before speaking
Improving clarity, pronunciation, and intonation
Avoiding direct translation from Bahasa Malaysia
Using simple and correct English confidently

Module 3: Confident Communication in Meetings and Discussions

Expressing opinions, ideas, and suggestions professionally
Asking questions and clarifying information
Agreeing and disagreeing politely
Managing hesitation and interruptions

Module 4: Handling Workplace Conversations and Situations

Communicating with colleagues, seniors, and clients
Giving explanations, updates, and instructions
Handling misunderstandings professionally
Building confidence to speak up at work

DAY 2: Writing Clearly and Professionally
Module 5: Principles of Professional Workplace Writing

Writing clearly and concisely
Common sentence and grammar errors in Malaysian English
Structuring sentences and paragraphs effectively
Writing with appropriate tone and professionalism

Module 6: Writing Effective Emails and Workplace Messages

Structuring professional emails
Writing requests, updates, and follow-ups
Professional WhatsApp and internal communication
Avoiding unclear or overly direct messages

Module 7: Writing Simple Reports, Notes, and Documentation

Writing short reports and summaries
Organising ideas logically
Using appropriate vocabulary and tone
Reducing overthinking and improving writing confidence

Module 8: Integrating Speaking and Writing Skills

Thinking in English for better fluency
Applying speaking skills to writing tasks
Personal communication improvement plan
Sustaining confidence and continuous improvement

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Certification Basic First Aid Training (BOFAC) + CPR Training + AED Training (2 days)
2026-05-05 - 2026-05-06
Objectives
The Certification Basic First Aid Training (BOFAC) + CPR Training + AED Training is a comprehensive 2-day course designed to equip participants with essential first aid skills, CPR techniques, and AED operation knowledge. Participants will learn how to respond effectively to emergencies, provide life-saving interventions, and manage common injuries, illnesses, and medical conditions. The course combines theoretical knowledge with hands-on practice, simulations, and role-play exercises to ensure participants develop the necessary skills and confidence to handle emergency situations.
Target Audience
The Certification Basic First Aid Training (BOFAC) + CPR Training + AED Training is specifically designed for individuals who are expected to perform first aid in their workplace. This comprehensive course is aimed at providing participants with the necessary knowledge and skills to effectively respond to medical emergencies and provide immediate care to injured or ill individuals.
Learning Outcomes

Understand the importance of basic first aid and CPR in emergency situations.
Demonstrate proficiency in providing CPR to adults, children, and infants.
Operate an Automated External Defibrillator (AED) effectively and safely.
Assess and prioritize injuries and illnesses, and provide appropriate first aid interventions.

Day 2:
Module 6: First Aid for Medical Conditions

Recognizing and responding to heart attacks, strokes, and seizures
Managing diabetes-related emergencies
Administering appropriate first aid for asthma attacks and other respiratory conditions

Module 7: First Aid for Pediatric Emergencies

Specific considerations for providing first aid to infants and children
Managing common pediatric emergencies, such as fevers, seizures, and allergic reactions
Techniques for comforting and calming distressed children during first aid situations

Module 8: First Aid in Remote and Disaster Situations

Understanding the unique challenges and considerations in remote and disaster settings
Essential first aid skills for wilderness, outdoor, or remote locations
Preparing and responding to natural disasters and other large-scale emergencies

Module 9: Practical Scenarios and Role-Play Exercises

Engaging in simulated emergency scenarios to apply first aid and CPR skills
Participating in role-play exercises to practice communication and coordination during emergencies
Receiving feedback and guidance from instructors on performance and techniques

Module 10: Certification Assessment

Final assessment to evaluate participants’ understanding and application of first aid and CPR skills
Certification awarded upon successful completion of the assessment

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Safety Measures & Emergency Actions Training Course (1 Day)
2026-05-07
Objectives
The objective of this training course is to equip participants with essential knowledge and practical skills to ensure a safe and secure environment in various settings. This programme focuses on core safety measures, risk awareness, and effective emergency response actions, enabling participants to respond proactively to incidents, reduce risks, and manage emergencies confidently and professionally.
Target Audience
This training course is designed for security personnel, including new hires and experienced officers, who are responsible for maintaining safety, security, and emergency readiness within their assigned premises.
Learning Outcomes

Understand key safety and security protocols relevant to their roles
Identify workplace risks and potential hazards effectively
Apply physical security and access control measures appropriately
Respond to fire and emergency situations using correct procedures
Perform basic emergency response and first aid actions
Participate effectively in emergency drills and crisis situations

Course Outlines:
Day 1:
Module 1: Introduction to Safety Measures & Security Responsibilities

Importance of safety in security operations
Legal and ethical considerations in safety management
Roles, duties, and protocols of security officers
Creating a safety-conscious mindset

Module 2: Risk Assessment & Hazard Identification

Principles of risk assessment
Identifying common workplace and site-specific hazards
Preventive measures to minimise risks
Reporting and documentation of safety concerns

Module 3: Physical Security & Access Control Measures

Access control and identification procedures
Visitor management practices
Surveillance and monitoring systems
Perimeter security measures

Module 4: Fire Safety & Emergency Evacuation

Fire prevention and common fire hazards
Emergency evacuation procedures
Roles during fire emergencies
Proper use of fire extinguishers

Module 5: Emergency Response, First Aid & Crisis Handling

Emergency response procedures and communication protocols
Coordination with emergency services
Recognising common injuries and basic first aid response
De-escalation techniques for volatile situations
Crisis identification and response strategies

Module 6: Practical Drills, Review & Assessment

Simulated emergency and evacuation drills
Scenario-based role play and response exercises
Review of key concepts and best practices
Knowledge assessment and course wrap-up

PRICING:

RM 1,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Mastering Microsoft PowerPoint & Presentation Skills (1 Day)
2026-05-07
Objectives
This programme is designed for professionals who already use Microsoft PowerPoint and want to elevate both their slide design and presentation delivery skills. It focuses on transforming content-heavy slides into clear, visually compelling messages while strengthening presentation structure and audience engagement. Participants will learn how to design slides that support decision-making, influence stakeholders, and communicate ideas with impact. The programme also integrates practical presentation techniques to ensure slides and delivery work together effectively. By the end of the session, participants will be able to present with greater clarity, confidence, and professionalism.
Target Audience

Executives, managers, and team leaders
Sales, marketing, and business development professionals
Trainers, presenters, and subject matter experts
Professionals who frequently present data, proposals, or reports

Learning Outcomes

Design clear, professional, and visually consistent PowerPoint slides
Structure presentations for clarity, flow, and decision-making
Use advanced PowerPoint features to improve efficiency and design quality
Present ideas confidently and engage audiences effectively
Deliver presentations that influence, inform, and persuade

Course Outline Module 1: Structuring an Effective Presentation

Defining presentation objectives and key messages
Understanding audience needs and expectations
Building logical flow and structure for clarity

Module 2: Advanced PowerPoint Slide Design

Applying visual hierarchy and clean layouts
Effective use of fonts, colours, and spacing
Simplifying content and avoiding slide overload

Module 3: Professional Use of PowerPoint Tools

Using Slide Master for consistency
Working with shapes, icons, images, and alignment tools
Improving efficiency and slide quality

Module 4: Presenting Data and Key Messages Clearly

Choosing the right charts and visuals
Highlighting insights and key takeaways
Avoiding common data presentation mistake

Module 5: Presentation Skills for Confident Delivery ● Voice control, posture, and body language

Engaging audiences and managing attention
Handling questions and interruptions professionally

PRICING:

RM 1,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Microsoft Word Excellence (1 day)
2026-05-07
Objectives
The Microsoft Word Excellence program is designed to equip participants with advanced skills and proficiency in utilizing Microsoft Word. The primary objectives include enhancing document creation efficiency, mastering advanced formatting features, and enabling participants to leverage the full spectrum of Word’s capabilities. The program is designed to empower participants to create professional, well-structured documents, and streamline their workflow through the optimal use of Microsoft Word’s extensive features.
Target Audience
This training is tailored for professionals, office administrators, executives, senior managers, and anyone seeking to enhance their proficiency in Microsoft Word. It caters to individuals at various skill levels, from beginners aiming to build foundational knowledge to advanced users looking to unlock the full potential of Microsoft Word for document creation and formatting.
Learning Outcomes

Achieve mastery in advanced document creation, formatting, and editing techniques.
Effectively utilize templates for efficient document creation.
Acquire time-saving shortcuts for enhanced productivity.
Explore advanced formatting options for professional document presentation.
Optimize Microsoft Word usage to enhance overall productivity and document creation capabilities.

Course Outlines:
Module 1: Advanced Document Creation

Mastery in advanced document creation techniques.
Effective use of templates for efficient document creation.

Module 2: Advanced Formatting Techniques

Achieving proficiency in advanced formatting options.
Exploring advanced formatting for professional document presentation.

Module 3: Collaboration and Efficiency

Seamless collaboration on shared documents.
Acquiring time-saving shortcuts for enhanced productivity.

Module 4: Practical Application and Mastery

Practical application of advanced Word features.
Mastery in utilizing the full spectrum of Microsoft Word capabilities.

Module 5: Integrating Multimedia and Hyperlinks

Embedding multimedia elements for dynamic documents.
Incorporating hyperlinks for interactive content.

Module 6: Advanced Editing and Proofreading

Utilizing advanced editing tools for precision.
Implementing effective proofreading techniques.

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Hospitality Revenue Management (2 Days)
2026-05-13 - 2026-05-14
Objectives
Hospitality Revenue Management is a critical discipline for maximising profitability in an increasingly competitive and dynamic market. This 2-day programme equips hospitality professionals with practical knowledge and tools to understand demand patterns, apply effective pricing strategies, manage distribution channels, and optimise overall revenue performance.
The programme focuses on real operational realities within the hospitality industry, combining revenue concepts with practical decision-making to support sustainable business growth and improved financial outcomes.
Target Audience

Hotel Managers and Assistant Managers
Revenue, Sales, and Reservations Teams
Front Office Managers and Supervisors
F&B Managers involved in pricing decisions
Hospitality professionals responsible for revenue performance

Learning Outcomes

Define supervisory management and the core competencies required.
Identify their own personality and leadership styles, and how these impact their team.
Apply effective behavioural, communication, and delegation skills.
Supervise, coordinate, and synergise team performance to achieve goals.
Provide constructive feedback, coaching, and performance reviews.
Demonstrate a balanced role as a supervisor in managing self, others, and the business.

Course Outline
Day 1 – Revenue Management Fundamentals & Demand Analysis Module 1: Introduction to Revenue Management

What is revenue management and why it matters
Evolution of revenue management in hospitality
Revenue mindset vs traditional selling approach

Module 2: Understanding Demand & Market Dynamics

Demand drivers in the hospitality industry
Seasonality, events, and market behaviour
Identifying high-demand and low-demand perio

Module 3: Market Segmentation & Customer Behaviour

Types of market segments (corporate, leisure, group, OTA, etc.)
Booking behaviour and price sensitivity
Segment-based revenue opportunities

Module 4: Forecasting Fundamentals

Purpose of forecasting
Key metrics: Occupancy, ADR, RevPAR
Using historical data to forecast demand
Common forecasting mistakes

Day 2 – Pricing, Distribution & Revenue Optimisation
Module 5: Pricing Strategies & Yield Management

Dynamic pricing vs fixed pricing
Rate structures and Best Available Rate (BAR)
Managing discounts, promotions, and packages

Module 6: Inventory Control & Distribution Channels

Room inventory management principles
Role of OTAs, direct bookings, and corporate contracts ● Channel costs and profitability

Module 7: Integrating Revenue with Sales & Operations

Aligning revenue management with sales and marketing
Managing overbooking and walk-in strategies
Communicating revenue decisions across departments

Module 8: Revenue Performance Review & Action Planning

Analysing revenue reports and KPIs
Identifying improvement opportunities
Developing a simple revenue action plan
Programme recap and key takeaways

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

(HVAC) System Controls: Level 2 – Technical Understanding and SOPs (2 Days)
2026-05-13 - 2026-05-14
Objectives
This “HVAC System Controls: Level 2” course equips participants with advanced knowledge and skills necessary for effective HVAC system maintenance and optimization. Key objectives include deepening understanding of HVAC system components, controls, and operations; mastering advanced troubleshooting and diagnostic techniques; developing proficiency in preventive maintenance procedures; enhancing analytical and problem-solving skills for complex system issues; ensuring compliance with safety regulations and industry standards; improving system efficiency, reliability, and energy performance; and ultimately enhancing professional development and career advancement within the HVAC field.
Target Audience
This course is specifically designed for experienced HVAC professionals seeking to enhance their expertise in system controls and preventive maintenance. The ideal participants include experienced HVAC technicians, engineers, and maintenance personnel who possess a foundational understanding of HVAC systems and are eager to expand their knowledge and skills.
Learning Outcomes

Analyze and interpret complex HVAC system schematics and control diagrams.
Diagnose and troubleshoot malfunctions in various types of HVAC control systems.
Utilize diagnostic tools and equipment to identify and resolve system issues.
Apply industry best practices and safety procedures to all maintenance activities.
Optimize system performance and energy efficiency through effective maintenance strategies.
Communicate technical information effectively and collaborate effectively with other team members.

Course Outlines:
Day 1:
Module 1: Introduction to Advanced HVAC Controls

Overview of advanced control systems (e.g., Direct Digital Controls (DDC), Building Management Systems (BMS))
Importance of control systems in modern HVAC systems
Benefits of advanced control strategies (e.g., energy efficiency, improved comfort)

Module 2: Advanced Control System Components

In-depth exploration of DDC components (controllers, sensors, actuators)
Building Management System architecture and communication protocols
Understanding control signals and data transmission

Module 3: Control Loop Analysis and Tuning

Principles of control loops (feedback, feedforward)
Control loop tuning methods (PID control)
Identifying and addressing control loop instability

Module 4: Electrical Systems and Safety

Electrical safety protocols and procedures
Electrical wiring diagrams and troubleshooting techniques
Motor controls, starters, and variable frequency drives (VFDs)
Electrical safety devices and their operation

Day 2:
Module 5: HVAC System Components and Operation

Advanced study of refrigeration cycles and heat transfer principles
In-depth analysis of various HVAC equipment (e.g., chillers, boilers, air handlers)
Understanding system interdependencies and interactions

Module 6: Preventive Maintenance Procedures

Developing and implementing comprehensive preventive maintenance plans
Performing routine inspections, cleaning, and adjustments
Utilizing checklists and logbooks for accurate record-keeping
Identifying potential maintenance issues and implementing corrective actions

Module 7: Troubleshooting and Diagnostics

Advanced troubleshooting techniques for common HVAC system problems
Utilizing diagnostic tools (e.g., multimeters, pressure gauges, infrared thermometers)
Fault finding and root cause analysis
Developing effective troubleshooting strategies

Module 8: Energy Efficiency and Sustainability

Strategies for optimizing system energy efficiency
Identifying and implementing energy-saving measures
Understanding and complying with energy codes and regulations
Integrating sustainable practices into HVAC maintenance

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Drive in to the ChatGPT & AI Tools For Workplace (2 Days)
2026-05-13 - 2026-05-14
Objectives
The objective of this 2-day training programme is to equip participants with practical, hands-on knowledge and skills to effectively utilize ChatGPT and AI tools in the workplace. This programme enables participants to enhance productivity, streamline workflows, improve communication, and support better decision-making using AI. Participants will also understand ethical considerations, best practices, and real-world applications of AI tools across various job functions.
Target Audience
This programme is designed for:

Professionals, executives, and managers
Team leaders and supervisors
HR, administration, operations, marketing, and support staff
Organizations seeking to integrate AI tools into daily work processes

Learning Outcomes
By the end of this programme, participants will be able to:

Understand the fundamentals of AI and ChatGPT and their impact on the workplace
Use ChatGPT effectively to support daily work tasks and decision-making
Apply prompt engineering techniques to get accurate and useful AI outputs
Automate routine tasks and improve efficiency using AI tools
Use AI ethically, responsibly, and securely in the workplace
Apply AI tools for communication, reporting, analysis, and problem-solving
Identify suitable AI tools for different job roles and business functions

Course Outlines:
Day 1: Foundations & Productivity with ChatGPT
Module 1: Introduction to AI & ChatGPT in the Workplace

Overview of Artificial Intelligence and Generative AI
Understanding how ChatGPT works
Capabilities and limitations of ChatGPT
Current AI trends and workplace impact
Identifying opportunities for AI adoption in daily work

Module 2: Getting Started with ChatGPT – Practical Usage

Navigating ChatGPT interface and features
Understanding prompts and responses
Do’s and Don’ts when using ChatGPT at work
Hands-on practice: basic workplace prompts
Common mistakes and how to avoid them

Module 3: Prompt Engineering for Better Results

What is prompt engineering and why it matters
Structuring effective prompts (role, task, context, format)
Using follow-up prompts to refine output
Examples of good vs poor prompts
Hands-on exercises: job-specific prompt creation

Module 4: Using ChatGPT to Improve Productivity & Communication

Drafting professional emails and responses
Creating reports, summaries, and meeting minutes
Preparing presentations, talking points, and content
Brainstorming ideas and solutions faster
Case examples: HR, admin, operations, and management use cases

Day 2: Automation, Ethics & Advanced Workplace Applications Module 5: Automating Routine Tasks with AI Tools

Identifying tasks suitable for automation
Using AI for scheduling, documentation, and workflows
AI-assisted data, summarization, and reporting
Integrating ChatGPT into daily work routines
Productivity hacks using AI

Module 6: AI Tools Beyond ChatGPT for the Workplace

Overview of popular AI tools (writing, design, data, productivity)
Choosing the right AI tool for specific job roles
Combining multiple AI tools for better outcomes
Limitations and risks of over-reliance on AI
Practical demonstrations and examples

Module 7: Ethical Considerations, Data Privacy & Best Practices

Ethical implications of AI usage in organizations
Data privacy, confidentiality, and compliance
Managing bias, accuracy, and reliability of AI outputs
Company policies and responsible AI usage
Best practices for sustainable AI adoption

Module 8: AI for Decision-Making, Problem-Solving & Innovation

Using AI to support analysis and decision-making
AI-assisted problem-solving frameworks
Creative thinking and innovation with AI
Real-world case studies of AI in the workplace
Action planning: applying AI after the training

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Managing Expectation & Stress Management (2 Days)
2026-05-19 - 2026-05-20
Objectives
The “Managing Expectations & Stress Management” course is designed to equip participants with the skills to effectively manage expectations and navigate stress in both professional and personal contexts. The primary objectives include providing insights into expectation management strategies, offering practical stress management techniques, and fostering resilience in challenging situations.
Target Audience
This course is tailored for executives, senior managers, and individuals in leadership roles who aim to enhance their ability to manage expectations and stress effectively. It is suitable for anyone seeking practical tools and strategies to navigate high-pressure situations, improve performance, and foster a positive work-life balance.
Learning Outcomes

Communicate expectations clearly to minimize conflicts.
Learn practical and effective stress management techniques.
Foster resilience in facing challenging situations.
Develop skills to navigate challenging situations with composure.
Gain a deep understanding of effective management contributing to overall well-being.

Course Outlines:
Day 1:
Module 1: Introduction to Expectation Management

Overview of the course objectives.
Importance of effective expectation management in professional and personal contexts.

Module 2: Strategies for Clear Communication of Expectations

Techniques for communicating expectations clearly.
Minimizing conflicts through effective communication.

Module 3: Practical Stress Management Techniques

Introduction to stress management principles.
Learning and applying practical techniques for stress reduction.

Module 4: Building Resilience

Understanding resilience in the face of challenges.
Strategies for fostering resilience in both professional and personal aspects.

Day 2:
Module 5: Navigating Challenging Situations with Composure

Developing skills to navigate high-pressure situations.
Maintaining composure and effectiveness in challenging environments.

Module 6: Work-Life Balance

Importance of work-life balance.
Strategies for achieving and maintaining a positive work-life balance.

Module 7: Overall Well-being and Professional Success

Connecting effective expectation management and stress reduction to overall well-being.
Building skills for professional success through effective stress and expectation management.

Module 8: Group Activities and Discussions

Engaging in group activities to reinforce learning.
Discussions on challenges and solutions in managing expectations and stress.

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Strategic Leadership in Hospitality (2 Days)
2026-05-19 - 2026-05-20
Objectives
Strategic Leadership in HospitalityThis 2-day training programme aims to develop strategic leadership capabilities among hospitality professionals to navigate today’s competitive, service-driven, and culturally diverse environment. Participants will gain the skills to lead teams effectively, align operational excellence with business strategy, and respond to industry challenges within the Malaysian hospitality context.
Target Audience
This programme is designed for:

Hotel and resort managers
Department heads and supervisors
F&B managers and outlet leaders
Hospitality executives and team leaders
Tourism and service industry professionals

Learning Outcomes
By the end of this programme, participants will be able to:

Understand strategic leadership concepts in the hospitality industry
Apply leadership styles suitable for service-oriented environments
Align business goals with operational and people strategies
Lead diverse and multicultural teams effectively
Enhance guest experience through strategic decision-making
Manage change and uncertainty within the hospitality sector
Develop future-ready leaders and high-performing teams
Apply ethical and sustainable leadership practices in Malaysia

Course Outlines:
Day 1: Strategic Leadership Foundations in Hospitality
Module 1: Strategic Leadership in the Malaysian Hospitality Landscape

Overview of Malaysia’s hospitality and tourism industry
Current trends, challenges, and opportunities
The role of leaders in driving competitiveness and service excellence
Strategic leadership vs operational management
Leadership expectations in Malaysian hospitality organisations

Module 2: Leadership Styles for Service Excellence

Understanding leadership styles (transformational, situational, servant leadership)
Leadership behaviours that influence guest satisfaction
Adapting leadership styles for different departments (front office, F&B, housekeeping)
Leading by example in high-contact service environments
Case discussion: leadership impact on service quality

Module 3: Strategic Thinking & Decision-Making in Hospitality

Strategic thinking skills for hospitality leaders
Aligning daily operations with long-term business goals
Data-driven decision-making (occupancy, revenue, customer feedback)
Balancing cost control and service quality
Practical exercises: scenario-based decision-making

Module 4: Leading Multicultural & Multigenerational Teams

Managing workforce diversity in Malaysian hospitality
Cross-cultural communication and leadership sensitivity
Leading Gen Z, Millennials, and senior employees
Handling conflicts and communication gaps
Building teamwork and engagement in service teams

Day 2: People, Performance & Sustainable Leadership
Module 5: Strategic Talent Management & Workforce Development

Talent challenges in the hospitality industry
Developing and retaining high-potential employees
Coaching, mentoring, and on-the-job leadership development
Succession planning for key operational roles
Creating a learning culture in hospitality organisations

Module 6: Change Leadership & Crisis Management

Leading through change in a dynamic hospitality environment
Managing operational disruptions and service recovery
Crisis leadership (staff shortages, guest complaints, emergencies)
Building resilience and adaptability in teams
Lessons learned from post-pandemic hospitality recovery

Module 7: Ethical Leadership, Governance & Sustainability

Ethical leadership in hospitality operations
Compliance with Malaysian labour laws and regulations
Promoting integrity, accountability, and fairness
Sustainability practices in hospitality (ESG, green hotels)
Responsible leadership and corporate reputation

Module 8: Strategic Action Planning & Leadership Impact

Translating leadership insights into workplace action
Developing a personal strategic leadership plan
Aligning leadership actions with organisational goals
Measuring leadership effectiveness and team performance
Commitment to continuous leadership improvement

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

The High Impact Leader (2 Days)
2026-05-19 - 2026-05-20
Objectives
This intensive two-day programme is designed to equip both established and emerging leaders with the foundational mindsets, trust-building skills, and personal resilience required to lead high-performing, innovative, and psychologically safe teams. By front-loading concepts such as safety and growth, participants are better prepared to address practical leadership challenges related to accountability and communication, transforming theoretical knowledge into immediate, actionable leadership behaviours.
Target Audience
This programme is designed for:

Managers
Supervisors
Team Leaders
High-Potential Individual Contributors
Project Leads across all departments

Learning Outcomes
By the end of this programme, participants will be able to:

Define their personal leadership philosophy and identify core leadership competencies
Differentiate between a fixed and growth mindset and apply growth strategies to personal and team development
Analyse and utilise the four levels of communication to achieve clarity and impact in professional settings
Create and sustain psychological safety within teams
Implement clear frameworks for setting expectations and providing feedback to strengthen accountability
Develop personal and team resilience strategies to manage stress, adapt to change, and sustain performance

Course Outlines:
Day 1 – Building Trust, Mindset & Strategic Dialogue
Module 1: What Is Leadership

Evolution of leadership: from command-and-control to influence and coaching
Defining modern leadership: vision, values, and vulnerability
Leader’s role in driving culture and engagement

Module 2: Psychological Safety – The Foundation of Trust

Understanding psychological safety (Fearless Organization – Amy Edmondson)
Link between safety, innovation, and team performance
Four stages of psychological safety: learner, contributor, challenger, inclusion

Module 3: Growth vs Fixed Mindset

Fixed vs growth mindset (Dr. Carol Dweck’s research)
Reframing failure and the power of “yet”
Strategies to foster a growth mindset in others

Day 2 – Accountability, Performance & Sustained Endurance
Module 4: Four Levels of Communication & Engagement

Power of listening: active, empathic, and strategic listening
Communicating for clarity using the four levels of communication
Feedback using the Johari Window

Module 5: Mastering Accountability for Success

CLEAR goals framework (Collaborative, Limited, Empowering, Actionable, Results-Oriented)
Accountability ladder: ownership versus blame
Holding others accountable with respect and empathy (Crucial Conversations framework)
Closing the loop through follow-up and recognition

Module 6: Resilience

Understanding the resilience loop (Predict, Prepare, Respond, Adapt)
Managing leadership fatigue and personal energy
Developing personal resilience strategies
Building team resilience through collaboration and support

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Personal Mastery & Self-Leadership (2 Days)
2026-05-19 - 2026-05-20
Objectives
The objective of this training is to empower individuals to cultivate personal mastery and self-leadership by developing self-awareness, emotional intelligence, and proactive habits. Participants will learn to align their personal values with their actions, build resilience, and take ownership of their growth. This program aims to enhance decision-making, foster accountability, and inspire individuals to lead themselves effectively, unlocking their potential for personal and professional success.
Target Audience
This training is designed for professionals, leaders, and individuals seeking to enhance their personal effectiveness, emotional intelligence, and self-leadership skills. It is ideal for those who aspire to take greater control of their growth, improve decision-making, and achieve meaningful success in both their personal and professional lives.
Learning Outcomes

Develop greater self-awareness by identifying personal strengths, values, and areas for growth.
Enhance emotional intelligence to manage emotions effectively and build stronger relationships.
Cultivate habits and mindsets that promote resilience, focus, and consistent personal growth.
Align daily actions and decisions with long-term goals and core values.
Strengthen accountability and ownership to drive meaningful results in personal and professional contexts.

Course Outlines: Day 1:
Module 1: Introduction to Personal Mastery & Self-Leadership

Understanding the concepts of personal mastery and self-leadership.
Exploring the benefits of self-leadership in personal and professional contexts.
Setting personal intentions and goals for the course.

Module 2: Developing Self-Awareness

Identifying personal strengths, values, and limiting beliefs.
Practicing self-reflection techniques for deeper self-understanding.
Using feedback to uncover blind spots and areas for growth.

Module 3: Emotional Intelligence for Self-Leadership

Understanding the components of emotional intelligence (EQ).
Managing emotions effectively in challenging situations.
Building empathy to enhance communication and relationships.

Module 4: Aligning Values with Actions

Defining core values and their role in decision-making.
Creating a personal vision and aligning it with daily habits.
Developing strategies for maintaining integrity and authenticity.

Day 2:
Module 5: Building Resilience and Managing Stress

Understanding the connection between resilience and self-leadership.
Techniques for managing stress and staying focused under pressure.
Building mental and emotional agility to navigate challenges.

Module 6: Goal Setting and Habit Formation

Setting SMART goals for personal and professional growth.
Identifying habits that support or hinder success.
Using habit-tracking tools to ensure consistent progress.

Module 7: Accountability and Ownership

The role of accountability in achieving success.
Creating systems for self-monitoring and reflection.
Overcoming procrastination and fostering a proactive mindset.

Module 8: Action Planning and Commitment

Consolidating key learnings from the training.
Developing a personalized action plan for ongoing self-leadership.
Committing to long-term growth and continuous improvement.

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Professional Email Etiquette, Writing Skills & Office
2026-06-03 - 2026-06-04
Objectives
Effective workplace communication is essential for professionalism, efficiency, and organisational credibility. This 2-day programme equips participants with practical skills to communicate clearly and professionally through emails, written correspondence, and daily office interactions.
The programme focuses on professional email etiquette, structured writing skills, and effective office communication practices. Participants will learn how to manage tone, clarity, and intent across different communication situations while maintaining professionalism and courtesy in both internal and external correspondence.
Target Audience

Executives, managers, and supervisors
Administrative and support staff
Professionals involved in internal and external communication
Employees who write emails, reports, or official workplace messages

Learning Outcomes

Apply professional email etiquette in workplace communication
Write clear, concise, and well-structured professional messages
Use appropriate tone and language for different audiences and situations
Handle sensitive or challenging communication professionally
Communicate effectively with colleagues, superiors, and external parties
Contribute to a positive and professional office communication culture

Course Outlines: Day 1 – Professional Email Etiquette & Writing Fundamentals
Module 1: Fundamentals of Professional Email Etiquette

Importance of email etiquette in the workplace
Common email mistakes and their impact
Email as a reflection of personal and organisational image

Module 2: Professional Tone, Language & Style

Choosing appropriate tone for different recipients
Formal, semi-formal, and informal writing styles
Polite, respectful, and professional language usage

Module 3: Structuring Effective Emails & Written Messages

Organising emails for clarity and purpose
Writing effective subject lines
Structuring messages for readability and action

Module 4: Writing Skills for Workplace Communication

Writing clearly and concisely
Avoiding ambiguity and misinterpretation
Grammar, word choice, and sentence structure essentials

Day 2 – Office Communication & Handling Workplace Scenarios Module
5: Managing Email Interactions with Courtesy

Responding promptly and professionally
Acknowledging emails appropriately
Managing follow-ups and reminders

Module 6: Handling Challenging & Sensitive Communication

Managing complaints and dissatisfaction professionally
Writing firm yet polite messages
Handling conflict and misunderstandings through writing

Module 7: Office Communication Skills

Communicating effectively with colleagues and supervisors
Professional communication across departments
Managing expectations and clarity in office communication

Module 8: Building a Professional Communication Culture

Establishing communication standards in the workplace
Consistency in written and email communication
Best practices for professional office correspondence
Personal action plan for improving communication effectiveness

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.
