UOA Academy

Resilience & Adaptability at Work (2 Days)
2026-10-21 - 2026-10-22
Objectives
This programme is designed to equip participants with practical tools and strategies to build resilience and adaptability in the workplace, enabling them to perform effectively under pressure and respond positively to change. Participants will learn how to manage stress, maintain focus, and develop a resilient and adaptable mindset to sustain productivity and contribute to team and organisational success.
Target Audience
The Resilience & Adaptability at Work programme is suitable for executives, senior management, and middle management. This training is ideal for individuals operating in dynamic and high-pressure environments who are required to navigate change, manage uncertainty, and lead teams effectively. It is particularly beneficial for leaders and managers seeking to strengthen adaptability, foster resilient teams, and promote a sustainable and productive workplace culture.
Learning Outcomes

Identify the core principles of resilience and adaptability and their impact on workplace performance.
Apply practical strategies to manage stress and maintain focus under pressure.
Develop a growth mindset to respond effectively to change and challenges.
Enhance emotional intelligence and self-awareness for improved decision-making and relationships.
Build supportive, collaborative teams that embrace adaptability and resilience.
Develop actionable plans to embed resilience and adaptability practices into daily work routines.

Day 1
Module 1: Understanding Resilience & Adaptability

Defining resilience and adaptability in the workplace.
Key characteristics of resilient and adaptable individuals and teams.
The relationship between resilience, adaptability, and productivity.

Module 2: Managing Stress and Maintaining Focus

Identifying stress triggers and their impact on performance.
Practical techniques to manage stress and remain calm under pressure.
Improving focus, prioritisation, and energy management at work.

Module 3: Emotional Intelligence for Resilience

Understanding the role of emotional intelligence in adaptability.
Enhancing self-awareness and emotional regulation.
Strengthening interpersonal skills for effective collaboration

Module 4: Cultivating a Growth Mindset

Fixed versus growth mindset in times of change.
Reframing challenges and setbacks as learning opportunities.
Encouraging adaptability and continuous improvement.

Day 2
Module 5: Leadership in Building Resilient & Adaptable Teams

The role of leaders in fostering resilience and adaptability.
Communicating effectively during uncertainty and change.
Leading by example in high-pressure situations.

Module 6: Strengthening Team Dynamics

Building trust and collaboration within teams.
Encouraging adaptability through shared goals and mutual support.
Managing conflicts constructively to maintain team effectiveness.

Module 7: Embedding Resilience & Adaptability into Workplace Culture

Creating organisational practices that support well-being and flexibility.
Promoting sustainable work practices to prevent burnout.
Recognising and reinforcing resilient and adaptable behaviours.

Module 8: Action Planning for Sustainable Resilience & Adaptability

Identifying personal and team resilience and adaptability goals.
Developing a practical action plan for workplace application.
Monitoring progress and sustaining resilient behaviours over time.

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Innovation Mindset: Creative Thinking for Solutions (2 Days)
2026-10-21 - 2026-10-22
Objectives
In today’s fast-changing business environment, organisations require employees who can think creatively, adapt quickly, and generate practical solutions to real workplace challenges. This 2-day programme is designed to develop an innovation mindset by equipping participants with creative thinking tools, structured problem-solving techniques, and the confidence to challenge conventional approaches while remaining practical and results-driven.
Participants will learn how to reframe problems, generate innovative ideas, evaluate solutions effectively, and apply creative thinking in their day-to-day work context.
Target Audience

Executives and Managers
Team Leaders and Supervisors
Professionals involved in problem-solving and decision-making

Employees seeking to enhance creativity and innovation at work
Learning Outcomes

Understand the principles and importance of an innovation mindset
Apply creative thinking techniques to workplace challenges
Reframe problems to uncover new opportunities and solutions
Generate, evaluate, and refine innovative ideas systematically
Strengthen collaboration and idea-sharing within teams
Translate creative ideas into actionable and practical solutions

Day 1
Module 1: Understanding Innovation & Creativity

Defining innovation and creativity in the workplace
Myths and misconceptions about creative thinking
Why innovation matters in today’s business environment

Module 2: Developing an Innovation Mindset

Fixed vs growth mindset in problem-solving
Attitudes and behaviours that support innovation
Building openness to new ideas and perspectives

Module 3: Identifying Problems & Opportunities

Recognising challenges as opportunities for innovation
Framing problems clearly and objectively
Understanding root causes before ideation

Module 4: Breaking Mental Blocks

Common barriers to creative thinking
Techniques to challenge assumptions
Overcoming fear of failure and resistance to change

Day 2
Module 5: Creative Thinking Tools & Techniques

Divergent thinking for idea generation
Convergent thinking for idea selection
Structured tools for creative problem-solving

Module 6: Evaluating & Refining Ideas

Criteria for assessing idea feasibility
Refining ideas for practical application
Balancing creativity with organisational constraints

Module 7: Turning Ideas into Solutions

Translating ideas into actionable plans
Managing risks and uncertainties
Gaining buy-in and support for implementation

Module 8: Sustaining Innovation at Work

Creating habits for continuous innovation
Encouraging collaboration and knowledge sharing
Developing a personal innovation action plan

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

ESG Essentials: What Every Employee Must Know (1 day)
2026-10-28
Objectives
Environmental, Social and Governance (ESG) principles are no longer limited to top management or sustainability teams. In Malaysia, organisations are increasingly expected to demonstrate responsible business practices, regulatory compliance, and ethical conduct across all levels of the workforce.
This programme is designed to build foundational ESG awareness among employees by explaining what ESG means, why it matters, and how individual roles contribute to organisational ESG commitments. Participants will gain practical understanding of ESG concepts, workplace implications, and everyday actions that support sustainable and responsible business practices
Target Audience

Employees at all levels
Executives, managers, and supervisors
Operational and support staff
Organisations beginning or strengthening ESG initiatives

Learning Outcomes

Understand the basic concepts and components of ESG
Recognise the importance of ESG in the Malaysian business context
Identify how ESG principles apply to daily work activities
Understand employee roles and responsibilities in supporting ESG goals
Contribute positively to environmental, social, and governance practices at the workplace

Course Outline: Module 1: Introduction to ESG

What is ESG and why it matters
Evolution of ESG in global and Malaysian contexts
ESG as a business, compliance, and reputation issue

Module 2: Environmental (E) – Sustainability at the Workplace

Environmental responsibility in organisations
Resource efficiency, waste reduction, and energy awareness
Environmental practices relevant to Malaysian workplaces
Employee roles in supporting environmental sustainability

Module 3: Social (S) – People, Workplace & Community

Workplace health, safety, and wellbeing
Diversity, inclusion, and fair labour practices
Ethical behaviour and respectful workplace culture
Social responsibility within organisations and communities

Module 4: Governance (G) – Ethics, Integrity & Accountability

Understanding governance in simple terms
Code of conduct, policies, and compliance
Anti-corruption and ethical decision-making
Employee accountability and reporting responsibilities

Module 5: ESG in Daily Work Practices

How individual actions support ESG goals
ESG-related risks and consequences of non-compliance
Simple workplace examples and scenarios
Aligning personal responsibility with organisational values

Module 6: Building an ESG-Aware Workplace Culture

Creating awareness and shared responsibility
Supporting organisational ESG initiatives
Personal action planning for ESG-friendly behaviour
Key takeaways and commitment to responsible practices

PRICING:

RM 1,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Embrace Changes & Transform your Performance (2 Days)
2026-10-28 - 2026-10-29
Objectives
The objective of this training is to empower individuals with the necessary skills and cultivate a mindset that enables them to effectively adapt to change and consistently enhance their performance. In today’s rapidly evolving world, where change is constant and disruptions are frequent, individuals who can embrace change and proactively respond to it have a competitive edge. During this training, participants will learn how to develop the agility and resilience needed to navigate through various types of changes, whether they are organizational, technological, or personal.
Target Audience
This training program is designed for employees at all levels, change leaders, managers, project teams, cross-functional groups, and professionals in dynamic industries. It is also suitable for individuals seeking personal growth and development.
Learning Outcomes

Understand the importance of embracing change for personal and organizational growth.
Identify common challenges and barriers associated with change.
Develop a resilient mindset and attitude towards change.
Apply effective strategies to manage resistance to change.

Course Outlines: Day 1:
Module 1: Understanding the Nature of Change

Why change is inevitable and essential for growth.
Types of change: Organizational, technological, and personal.
Exploring the impact of change on individuals and teams.

Module 2: Overcoming Barriers to Change

Identifying common challenges and resistance to change.
The psychology of change: Fear, uncertainty, and habits.
Strategies to overcome resistance at individual and organizational levels.

Module 3: Developing a Resilient Mindset

Characteristics of a resilient individual.
The role of attitude and perspective in navigating change.
Practical exercises to build mental toughness and adaptability.

Module 4: Emotional Intelligence During Change

Managing emotions and stress in changing environments.
Improving self-awareness and self-regulation.
Strengthening empathy and interpersonal skills to support others through change.

Day 2:
Module 5: Communication Skills for Change Leaders

The role of clear and transparent communication in managing change.
Crafting messages to inspire trust and alignment.
Active listening and addressing concerns effectively.

Module 6: Driving Engagement and Collaboration During Change

Involving teams in the change process for better buy-in.
Encouraging a collaborative approach to problem-solving.
Motivating teams to align with new goals and directions.

Module 7: Building Agility for Continuous Improvement

Understanding agility and its importance in adapting to change.
Techniques for staying flexible and open to learning.
Applying an iterative approach to personal and team growth.

Module 8: Creating an Action Plan for Sustained Transformation

Developing practical steps to implement change strategies.
Setting measurable goals for personal and professional performance.
Reviewing and sustaining progress to maintain long-term benefits.

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Basic English at the Workplace – Level 3 (1 Day)
2026-10-28 - 2026-10-29
Objectives
This programme is designed for employees who already have functional English skills and want to communicate more fluently, accurately, and professionally at work. It focuses on improving clarity, confidence, and appropriateness in workplace communication. Participants will practise using English in discussions, meetings, and written communication. The programme helps participants refine their language use for more effective workplace interaction.
Target Audience

Employees with functional English proficiency
Staff who use English at work but want to improve fluency
Employees in customer-facing, coordination, or supervisory roles

Learning Outcomes

Communicate ideas more clearly and confidently in the workplace
Use appropriate language and tone in professional situations
Participate actively in discussions and meetings
Write clearer and more professional work-related messages

Course Outlines:
Module 1: Professional Workplace Communication

Using appropriate tone and language at work
Speaking clearly and confidently
Avoiding common workplace communication mistakes

Module 2: Expressing Ideas and Opinions Effectively

Sharing ideas and viewpoints professionally
Agreeing and disagreeing politely
Asking and responding to questions confidently

Module 3: Writing with Clarity and Professionalism

Writing clearer emails and messages
Improving sentence structure and word choice
Common writing errors and how to avoid them

Module 4: Practical Application and Confidence Building

Workplace communication scenarios
Guided speaking and writing practice
Feedback and improvement tips

PRICING:

RM 1,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

LEVEL 3: Microsoft Excel (Advanced) (2 Days)
2026-11-04 - 2026-11-05
Objectives
The “LEVEL 3: Microsoft Excel (Advanced)” course aims to deepen participants’ proficiency in utilizing Microsoft Excel for advanced data analysis, automation, and visualization. The primary objectives include mastering advanced functions, exploring complex data manipulation techniques, and automating tasks through macros and VBA. The course is designed to empower participants with advanced Excel skills, enabling them to efficiently tackle complex data challenges in professional settings.
Target Audience
This course is designed for individuals with an intermediate understanding of Microsoft Excel looking to advance their skills. It is suitable for any senior managers, executives and middle management that seek to enhance their ability to analyze and manipulate data using advanced Excel features. The content caters to those in various industries where data-driven decision-making is crucial.
Learning Outcomes

Mastery of complex functions, enhancing participants’ Excel proficiency.
Acquire advanced techniques for manipulating and analyzing data effectively.
Skills to create dynamic visualizations for clearer data representation.
Efficiently streamline repetitive tasks for increased productivity.
Contribute to increased efficiency and effectiveness in professional roles.
Empowered to handle complex data scenarios with confidence and precision.

Course Outline Day 1:
Module 1: Advanced Functions Mastery

Overview of advanced Excel functions
Practical exercises for mastery
Application in data analysis scenarios

Module 2: Complex Data Manipulation Techniques

Strategies for handling intricate datasets
Techniques for efficient data manipulation
Real-world applications and case studies

Module 3: Automation through Macros

Introduction to macros and automation
Creating and using macros in Excel
Automation for repetitive tasks

Module 4: Visualizing Data Dynamically

Importance of dynamic visualizations
Creating charts and graphs dynamically
Enhancing data representation in reports

Module 5: Efficient Task Streamlining

Identifying and streamlining repetitive tasks
Using Excel features for task efficiency
Best practices for task management

Day 2: Module 6: Advanced Data Analysis Techniques

Exploring advanced data analysis methods
Practical applications in business scenarios
Interpreting and presenting analysis results

Module 7: Data-driven Decision-Making

Leveraging data for decision-making
Case studies on data-driven decisions
Integrating Excel analysis into decision processes

Module 8: Excel Efficiency in Professional Settings

Applying advanced Excel skills in the workplace
Enhancing professional efficiency
Real-world examples and success stories

Module 9: Handling Complex Data Scenarios with Confidence

Practical exercises on complex data scenarios
Building confidence in data handling

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Customer Service Excellence (2 Days)
2026-11-04 - 2026-11-05
Objectives
To equip participants with universal customer service skills that enhance client satisfaction, professional communication, and problem solving across any business or service environment. Participants will learn how to understand customer behaviour, communicate effectively, manage emotions, and resolve issues efficiently to create positive, lasting customer experiences.
Target Audience

Frontline staff in any customer-facing role
Customer service operator in call center
Marketing or sales personnel interacting with clients
SMEs or startups managing customer relations
Entrepreneurs

Learning Outcomes

Understand the fundamentals of professional customer service applicable to any business setting.
Identify different customer types and adapt communication to meet their needs.
Apply verbal and non-verbal communication techniques.
Manage personal and customer emotions to reduce conflict and enhance engagement.
Handle complaints and resolve issues effectively using structured approaches.

Course Outlines:
Day 1 – Foundations of Customer Service & Communication
Module 1: Foundations of Customer Service Excellence

Importance of customer service in business success
Customer service as brand representation
Professional behaviour and service mindset

Module 2: Understanding Customers & Behaviour

Types of customers and behaviour patterns
Customer expectations and service needs
Adapting service approach to different customers

Module 3: Professional Communication Skills

Verbal communication techniques
Non-verbal communication and body language
Active listening and effective questioning

Module 4: Managing Service Interactions

Building rapport with customers
Handling enquiries and requests professionally
Managing difficult conversations calmly

Day 2 – Emotional Intelligence, Conflict & Resolution
Module 5: Emotional Intelligence in Customer Service

Understanding self-awareness and emotional triggers
Recognising customer emotions
Managing emotions under pressure

Module 6: Conflict Management & Difficult Customers

Common causes of customer conflict
Techniques to de-escalate tense situations
Responding professionally to challenging behaviour

Module 7: Complaint Handling & Problem Resolution

Structured problem-solving approaches
Managing complaints effectively
Follow-up, accountability, and service recovery
Common mistakes in complaint handling

Module 8: Service Consistency & Practical Application

Delivering consistent service standards
Case studies and real workplace scenarios
Role plays and guided practice
Key takeaways and action planning

Training Methodology
This programme uses an interactive and hands-on approach combining short lectures, group discussions, case studies, role plays, and practical exercises. Participants actively practise communication, emotional management, conflict handling, and problem resolution skills to build confidence and apply learning immediately in their work environment.
PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Basic Fire Fighting & ERP Training (with Fire Drill Exercise & Safety Awareness) (2 Days)
2026-11-04 - 2026-11-05
Objectives
The objectives of the “Basic Fire Fighting & ERP Training” program, which includes a Fire Drill Exercise and Safety Awareness, are to provide participants with essential knowledge and skills to respond effectively in the event of a fire emergency. The program aims to familiarize participants with basic fire-fighting techniques, Emergency Response Procedures (ERPs), and to instill a heightened safety awareness mindset. Additionally, the incorporation of a Fire Drill Exercise enhances practical application and ensures participants are well-prepared for real-life emergency scenarios.
Target Audience
This training is designed for individuals across various industries and workplaces, including office environments, manufacturing facilities, and public spaces. It caters to employees, supervisors, safety officers, and anyone interested in acquiring fundamental fire-fighting skills and understanding Emergency Response Procedures. The program is suitable for those looking to enhance their safety awareness and contribute to a secure work environment.
Learning Outcomes

Attainment of essential skills in basic fire-fighting techniques, encompassing the proper use of fire extinguishers and efficient evacuation procedures.
Development of a safety awareness mindset among participants.
The Fire Drill Exercise serves as a practical reinforcement, allowing participants to apply theoretical knowledge, enhancing their proficiency in real-life emergency scenarios.
Empowerment of participants to actively contribute to workplace safety by identifying potential hazards and adhering to established safety protocols.

Course Outlines: Day 1:
Module 1: Introduction to Fire Safety and Emergency Response

Understanding the Importance of Fire Safety
Overview of Emergency Response Procedures (ERPs)
Introduction to Safety Awareness Mindset

Module 2: Basic Fire-Fighting Techniques

Proper Use of Fire Extinguishers
Efficient Evacuation Procedures
Practical Application and Hands-on Training

Module 3: Emergency Response Procedures (ERPs)

In-Depth Exploration of Workplace-Specific ERPs
Coordinated Response in Fire Emergencies
Integration of ERPs into Daily Safety Practices

Module 4: Safety Awareness Mindset Development

Identifying Potential Hazards in the Workplace
Cultivating a Proactive Safety Awareness Mindset
Contribution to a Secure Work Environment

Day 2:
Module 5: Fire Drill Exercise

Simulated Emergency Scenario Participation
Practical Application of Fire-Fighting Techniques
Evaluation and Feedback for Continuous Improvement

Module 6: Practical Reinforcement of Knowledge

Application of Theoretical Knowledge in Real-Life Scenarios
Enhancing Proficiency in Emergency Response
Continuous Improvement Strategies

Module 7:Active Contribution to Workplace Safety

Empowerment to Identify and Address Potential Hazards
Adherence to Established Safety Protocols
Collective Responsibility for a Secure Work Environment

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Mastering Microsoft PowerPoint & Presentation Skills (1 Day)
2026-11-11
Objectives
This programme is designed for professionals who already use Microsoft PowerPoint and want to elevate both their slide design and presentation delivery skills. It focuses on transforming content-heavy slides into clear, visually compelling messages while strengthening presentation structure and audience engagement. Participants will learn how to design slides that support decision-making, influence stakeholders, and communicate ideas with impact. The programme also integrates practical presentation techniques to ensure slides and delivery work together effectively. By the end of the session, participants will be able to present with greater clarity, confidence, and professionalism.
Target Audience

Executives, managers, and team leaders
Sales, marketing, and business development professionals
Trainers, presenters, and subject matter experts
Professionals who frequently present data, proposals, or reports

Learning Outcomes

Design clear, professional, and visually consistent PowerPoint slides
Structure presentations for clarity, flow, and decision-making
Use advanced PowerPoint features to improve efficiency and design quality
Present ideas confidently and engage audiences effectively
Deliver presentations that influence, inform, and persuade

Course Outline Module 1: Structuring an Effective Presentation

Defining presentation objectives and key messages
Understanding audience needs and expectations
Building logical flow and structure for clarity

Module 2: Advanced PowerPoint Slide Design

Applying visual hierarchy and clean layouts
Effective use of fonts, colours, and spacing
Simplifying content and avoiding slide overload

Module 3: Professional Use of PowerPoint Tools

Using Slide Master for consistency
Working with shapes, icons, images, and alignment tools
Improving efficiency and slide quality

Module 4: Presenting Data and Key Messages Clearly

Choosing the right charts and visuals
Highlighting insights and key takeaways
Avoiding common data presentation mistake

Module 5: Presentation Skills for Confident Delivery

Voice control, posture, and body language
Engaging audiences and managing attention
Handling questions and interruptions professionally

PRICING:

RM 1,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Speak to Serve (Communication & Service) (2 Days)
2026-11-11 - 2026-11-12
Objectives
Speak to Serve is an engaging and practical programme designed to help frontliners communicate clearly and confidently with guests and colleagues. Participants will discover how to express professionalism through speech and body language, apply active listening, and handle guest interactions gracefully. In the hospitality industry, every word, gesture, and tone shapes the guest experience. This programme empowers frontliners to deliver service that reflects true hospitality excellence.
Target Audience

Front Office and Guest Service Staff
Restaurant Hosts
Food & Beverage Service Staff
All frontline employees in the hospitality industry who interact directly with guests

Learning Outcomes

Recognise the role of effective communication in delivering superior guest experiences
Demonstrate professional verbal and non-verbal communication skills in hospitality settings
Apply active listening and empathy to understand and respond to guest needs
Use polite, positive, and service-oriented language in all interactions
Handle guest concerns and complaints with empathy and confidence

Course Outlines:
Day 1
Module 1: The Power of First Impressions

First impressions are formed rapidly and often based on unconscious judgement
First impressions influence opportunities, career advancement, and leadership perception
First impressions shape brand perception, brand recall, and guest loyalty
Pointers for men and ladies to create a positive first impression
Activity: Ice breaker, lecture, discussion

Module 2: What is Courtesy?

Definition of courtesy
Components of courtesy – AHCPR (Attentive, Helpful, Courteous, Polite, Respectful)
Activity: Lecture and discussion

Module 3: Understanding the Customer

Definition of a customer
Anyone who walks through the door
Anyone affected by the service you provide
Types of customers
Customer wants and needs
Activity: Lecture and discussion

Module 4: Verbal and Non-Verbal Communication

Verbal communication – definition
Examples of verbal communication (conversation, email, telephone)
Elements of verbal communication (tone, pace, fluency)
Non-verbal communication – definition
Body language (posture, gestures, movement)
Eye contact
Tone of voice (pitch, inflection, volume)
Proxemics (use of space)
How verbal and non-verbal communication work together
Understanding message conflict and emotional cues
Activity: Lecture, demonstration, role play

Module 5: Key Courteous Behaviours for Customer Service

Presentable appearance
Appropriate and accurate speech and action
Tagging of message
Genuineness of speech and action
Volume and clarity of speech
Modulation of tone
Suitable gestures and correct posture
Effective smile and maintenance of eye contact

Active listening

Telephone Service:

○ Prompt answering
○ Appropriate speech
○ Active listening
Day 2
Module 6: Application of Key Courteous Behaviours

Greeting customers
Establishing eye contact and offering assistance
Making service offers that can be delivered
Handling protracted service and delays
Referring customers to another service point
Pointing out customer mistakes tactfully
Apologising for mistakes
Handling service breakdowns
Saying “No” professionally
Requesting identification
Terminating contact appropriately
Activity: Role plays

Module 7: Application of Courteous Behaviours (Telephone Handling)

Picking up the receiver
Holding the receiver correctly
Answering calls professionally
Transferring calls
Requesting callers to wait
Answering another person’s call
Handling interruptions
Closing the call
Activity: Discussion and role play

Module 8: Dealing with Difficult Customers

Understanding difficult customer behaviour
Remaining calm and composed
Managing situations within authority limits
Activity: Role play and discussion

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Event Management Excellence (2 days)
2026-11-11 - 2026-11-12
Objectives
Event management requires a combination of strong planning, coordination, communication, and problem-solving skills. This 2-day programme is designed to equip participants with the essential knowledge and practical tools to plan, organise, and execute successful events in the Malaysian context.
Participants will gain a structured understanding of the end-to-end event management process—from concept development and budgeting to logistics coordination, risk management, and post-event evaluation—ensuring events are delivered professionally, on time, and within budget.
Target Audience

Event Executives and Coordinators
Marketing and Corporate Communication Teams
Administrative and Operations Staff involved in events
HR and Training Teams organising internal events
Individuals new to or responsible for managing events

Learning Outcomes
By the end of this programme, participants will be able to:

Understand the full lifecycle of event management
Plan and organise events using structured frameworks
Manage vendors, logistics, and event operations effectively
Apply budgeting, scheduling, and risk management techniques
Coordinate event teams and stakeholders professionally
Evaluate event outcomes and improve future event delivery

Course Outlines: Day 1 : Event Planning & Preparation
Module 1: Introduction to Event Management

Types of events (corporate, training, conferences, social events)
Roles and responsibilities of an event manager
Key success factors in event management

Module 2: Event Concept & Objective Setting

Defining event purpose and objectives
Understanding client or stakeholder requirements
Developing event concepts aligned with objectives

Module 3: Event Planning & Scheduling

Creating event timelines and work plans
Task allocation and coordination
Managing deadlines and dependencies

Module 4: Budgeting & Cost Control

Preparing event budgets
Cost estimation and financial planning
Managing expenses and controlling costs

Day 2 – Event Execution, Risk & Evaluation
Module 5: Vendor, Venue & Logistics Management

Selecting and managing vendors and suppliers
Venue coordination and site inspection
Managing equipment, F&B, and technical requirements

Module 6: Event Operations & On-Site Management

Pre-event preparation and rehearsal
Registration and guest management
Managing on-site operations and team coordination
Handling last-minute changes

Module 7: Risk Management & Crisis Handling

Identifying potential event risks
Safety, compliance, and contingency planning
Managing unexpected issues and emergencies
Communication during crisis situations

Module 8: Post-Event Evaluation & Continuous Improvement

Measuring event success against objectives
Collecting feedback from participants and stakeholders
Post-event reporting and documentation
Lessons learned and improvement planning

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Corporate Presence: Grooming, Confidence & Impact (2Days)
2026-11-18
Objectives
In today’s professional environment, corporate presence goes beyond appearance—it reflects confidence, credibility, communication, and professional conduct. This 2-day programme is designed to help participants develop a strong and authentic corporate presence through appropriate grooming, confident behaviour, and impactful interpersonal skills suited to the Malaysian workplace culture.
Participants will learn how personal image, attitude, body language, and communication influence perceptions, relationships, and career growth. The programme focuses on practical application to help professionals present themselves with confidence, professionalism, and positive impact in daily work interactions
Target Audience

Executives and Professionals
Frontline and Customer-Facing Staff
Supervisors and Team Leaders
Administrative and Support Staff
Employees representing the organisation internally and externally

Learning Outcomes
By the end of this programme, participants will be able to:

Understand the importance of corporate presence in professional success
Present a professional image aligned with organisational standards
Demonstrate confident posture, body language, and communication
Build self-confidence and personal credibility at work
Communicate with clarity, professionalism, and impact
Strengthen workplace relationships through positive professional behaviour

Course Outlines:
Day 1 – Professional Image & Confidence Foundations
Module 1: Understanding Corporate Presence

What is corporate presence and why it matters
First impressions and professional credibility
Corporate presence in the Malaysian workplace context

Module 2: Professional Grooming & Appearance

Workplace grooming standards and expectations
Dressing appropriately for different roles and occasions
Personal hygiene, posture, and professional etiquette
Aligning personal image with organisational values

Module 3: Body Language & Non-Verbal Impact

Understanding body language and its influence
Confident posture, eye contact, and facial expressions
Managing nervous habits and negative signals

Module 4: Building Personal Confidence at Work

Understanding confidence vs arrogance
Overcoming self-doubt and limiting beliefs
Developing self-assurance in professional settings

Day 2 – Communication, Impact & Professional Behaviour
Module 5: Professional Communication & Presence

Speaking with clarity, confidence, and professionalism
Tone of voice and verbal impact
Communicating assertively and respectfully

Module 6: Workplace Etiquette & Professional Conduct

Professional behaviour in meetings and discussions
Respectful interaction with colleagues and stakeholders
Managing emotions and maintaining composure

Module 7: Influencing Others Through Presence

Building credibility and trust
Creating positive impact without authority
Managing perceptions in challenging situations

Module 8: Sustaining Corporate Presence & Personal Action Plan

Maintaining consistency in image and behaviour
Aligning presence with career goals
Developing a personal corporate presence action plan
Programme recap and key takeaways

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Managing Expectation & Stress Management (2 Days)
2026-11-18 - 2026-11-19
Objectives
The “Managing Expectations & Stress Management” course is designed to equip participants with the skills to effectively manage expectations and navigate stress in both professional and personal contexts. The primary objectives include providing insights into expectation management strategies, offering practical stress management techniques, and fostering resilience in challenging situations.
Target Audience
This course is tailored for executives, senior managers, and individuals in leadership roles who aim to enhance their ability to manage expectations and stress effectively. It is suitable for anyone seeking practical tools and strategies to navigate high-pressure situations, improve performance, and foster a positive work-life balance.
Learning Outcomes

Communicate expectations clearly to minimize conflicts.
Learn practical and effective stress management techniques.
Foster resilience in facing challenging situations.
Develop skills to navigate challenging situations with composure.
Gain a deep understanding of effective management contributing to overall well-being.

Course Outlines:
Day 1:
Module 1: Introduction to Expectation Management

Overview of the course objectives.
Importance of effective expectation management in professional and personal contexts.

Module 2: Strategies for Clear Communication of Expectations

Techniques for communicating expectations clearly.
Minimizing conflicts through effective communication.

Module 3: Practical Stress Management Techniques

Introduction to stress management principles.
Learning and applying practical techniques for stress reduction.

Module 4: Building Resilience

Understanding resilience in the face of challenges.
Strategies for fostering resilience in both professional and personal aspects.

Day 2:
Module 5: Navigating Challenging Situations with Composure

Developing skills to navigate high-pressure situations.
Maintaining composure and effectiveness in challenging environments.

Module 6: Work-Life Balance

Importance of work-life balance.
Strategies for achieving and maintaining a positive work-life balance.

Module 7: Overall Well-being and Professional Success

Connecting effective expectation management and stress reduction to overall well-being.
Building skills for professional success through effective stress and expectation management.

Module 8: Group Activities and Discussions

Engaging in group activities to reinforce learning.
Discussions on challenges and solutions in managing expectations and stress.

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Managing Effective Teams: Building Collaboration, Trust, and Accountability at Work (2 Days)
2026-11-18 - 2026-11-19
Objectives
This 2-day in-person training equips managers and team leaders with the core competencies to lead high-performing teams in today’s dynamic workplace. Focused on Malaysian organisational realities, the course addresses communication gaps, role clarity, conflict resolution, motivation strategies, and alignment to shared goals. Participants will gain practical frameworks to improve team effectiveness, foster trust, and manage team dynamics with confidence
Target Audience

Team leaders, supervisors, middle managers, and functional heads responsible for managing team performance, cohesion, and workplace collaboration.

Learning Outcomes
By the end of this programme, participants will be able to:

Identify the key elements of effective teams and assess current team dynamics
Apply communication strategies that improve trust, alignment, and performance
Manage team conflict and resolve misunderstandings constructively
Use motivation and delegation techniques to drive accountability and ownership
Implement team action plans to enhance collaboration and team culture

Course Outlines
Day 1: Building Strong Team Foundations & Trust
Module 1: Foundations of High-Performance Teams

Define team effectiveness using models (e.g., Tuckman, Lencioni)
Diagnose strengths and weaknesses in current teams
Stages of team development
Characteristics of dysfunctional teams

Module 2: Communication and Role Clarity

Improve team communication through clarity and feedback
Align roles, goals, and expectations
Communication styles
Role alignment tools

Module 3: Building Trust and Psychological Safety

Recognise barriers to trust in teams
Apply behaviours that foster open, supportive environments
Trust behaviour
Safe-to-speak cultures

Day 2: Managing Conflict, Accountability & Team Culture
Module 4: Conflict Management and Constructive Tension

Identify common sources of team conflict
Use structured conversations to resolve tension
Types of conflict (task vs relationship)
Conflict resolution tools

Module 5: Motivation and Accountability

Use intrinsic and extrinsic motivation techniques
Reinforce team accountability without micromanaging
Motivation styles
Performance feedback loops

Module 6: Leading Team Culture and Next Steps

Embed positive norms and rituals into team life
Develop a team improvement action plan
Culture shaping tools
Continuous improvement practices

Training Methodology
This programme is delivered through case studies and real-life workplace scenarios supported by group discussions and interactive mapping exercises. Participants engage in role plays and communication simulations to practise team leadership skills in realistic situations. Self and team diagnostic tools are used to increase awareness of team dynamics. Learning is reinforced through action planning and peer coaching to ensure practical application at the workplace.
PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Critical Thinking & Creativity in Problem Solving (2Days)
2026-11-25 - 2026-11-26
Objectives
The “Critical Thinking & Creativity in Problem Solving” course aims to develop participants’ critical thinking and creativity skills for effective problem-solving and decision-making. The primary objectives include fostering a deep understanding of critical thinking principles, promoting creativity in decision-making processes, and equipping participants with practical problem-solving strategies.
Target Audience
This course is designed for professionals across various industries, including managers, executives, and decision-makers seeking to enhance their problem-solving and decision-making capabilities. It is suitable for individuals looking to cultivate critical thinking skills and inject creativity into their decision-making processes for improved outcomes.
Learning Outcomes
By the end of this programme, participants will be able to:

Develop proficiency in applying critical thinking methodologies for systematic problem analysis.
Cultivate creative approaches to decision-making, generating innovative solutions.
Navigate ambiguity with confidence and make informed decisions.
Contribute to the development of a dynamic problem-solving culture within organizations.

Course Outlines:
Day 1:
Module 1: Introduction to Critical Thinking

Overview of critical thinking principles
Importance in problem-solving and decision-making

Module 2: Creative Decision-Making

Understanding the role of creativity in decision-making
Techniques for fostering creativity in problem-solving

Module 3: Systematic Problem Analysis

Critical thinking methodologies for analyzing complex problems
Practical applications in real-world scenarios

Module 4: Navigating Ambiguity

Building confidence in dealing with ambiguous situations
Making informed decisions amid uncertainty

Day 2:
Module 5: Cultivating a Dynamic Problem-Solving Culture

Strategies for fostering a problem-solving culture in organizations
Implementing and sustaining positive changes in decision-making processes

Module 6: Effective Communication in Decision-Making

Importance of communication in conveying decisions
Techniques for communicating complex decisions to diverse stakeholders

Module 7: Collaborative Problem-Solving

Enhancing teamwork and collaboration in problem-solving
Leveraging diverse perspectives for more robust solutions

Module 8: Decision Implementation and Evaluation

Strategies for implementing decisions effectively
Methods for evaluating the outcomes of decisions

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Boost your Productivity with Artificial Intelligence-AI (2 Days)
2026-11-25 - 2026-11-26
Objectives
This 2-day training program is designed to equip participants with the knowledge and skills to leverage Artificial Intelligence (AI) tools specifically aimed at enhancing time management and productivity. Through practical workshops, hands-on exercises, and interactive discussions, participants will explore AI-driven solutions tailored to optimize time allocation, streamline workflows, and prioritize tasks efficiently. The training will focus on practical strategies for integrating AI technologies into daily routines to maximize productivity and achieve better time management outcomes.
Target Audience
This training is suitable for professionals, entrepreneurs, and individuals seeking to enhance their time management skills using AI technologies. It is ideal for anyone who wants to learn how to leverage AI tools and techniques to prioritize tasks effectively, automate repetitive processes, and optimize time allocation in both personal and professional contexts.
Learning Outcomes

Understand the role of Artificial Intelligence (AI) in time management and productivity enhancement.
Identify and evaluate AI-powered tools and technologies designed to optimize time allocation and streamline workflows.
Develop practical skills in using AI-driven solutions for task prioritization, scheduling, and time tracking.
Implement effective strategies for integrating AI into daily routines to improve time management practices and boost productivity.
Cultivate a mindset for continuous learning and exploration of AI-driven productivity solutions to optimize time management in the long term

Course Outlines:
Day 1
Session 1: Introduction to AI for Time Management

Overview of Artificial Intelligence (AI) and its relevance in time management.
Understanding the intersection of AI technologies and productivity enhancement.
Exploring common challenges in time management and how AI can address them.

Session 2: Prioritizing Tasks with AI

Strategies for using AI-powered tools to prioritize tasks effectively.
Hands-on exercises in categorizing tasks based on urgency and importance.
Leveraging AI algorithms for personalized task prioritization.

Session 3: Automating Repetitive Tasks with AI

Introduction to AI-driven automation tools and techniques.
Demonstrations of automating repetitive tasks using AI algorithms.
Benefits and considerations of task automation in time management.

Session 4: AI-Powered Scheduling and Time Tracking

Exploring AI-enabled scheduling applications and time tracking tools.
Hands-on exercises in using AI for scheduling meetings and appointments.
Leveraging AI insights for optimizing time allocation and identifying productivity patterns.

Day 2:
Session 5: Maximizing Efficiency with AI-Driven Personal Assistants

Overview of AI-powered personal assistant applications and productivity tools.
Hands-on exploration of virtual assistants for task management and reminders.
Tips and techniques for maximizing efficiency with AI-driven personal assistants.

Session 6: Enhancing Focus and Concentration with AI

Strategies for using AI technologies to minimize distractions and maintain focus.
Exploring AI-driven tools for blocking distractions and managing digital clutter.
Practical exercises in creating an AI-enhanced productivity environment.

Session 7: Integrating AI into Daily Routines

Developing personalized routines and workflows with AI-driven productivity solutions.
Tips for seamlessly integrating AI tools into daily schedules and habits. ● Case studies and success stories of individuals leveraging AI for better time management.

Session 8: Action Planning and Implementation

Developing actionable plans for integrating AI-driven time management strategies into participants’ daily routines.
Peer feedback and collaboration on implementation strategies and best practices.
Closing remarks and resources for continued learning and exploration of AI-driven time management solutions.

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Emotional Intelligence: The Power of Awareness at Work (2Days)
2026-11-25 - 2026-11-26
Objectives
The objective of this training course is to enhance participants’ emotional intelligence by helping them understand and leverage their emotional strengths to achieve personal and professional growth. The course focuses on developing self-awareness, self-regulation, and interpersonal skills to empower individuals to manage their emotions effectively, improve their relationships, and maximize their potential. Participants will learn strategies for harnessing emotional intelligence to boost resilience, enhance decision-making, and create a positive impact in both their personal lives and workplace environments.
Target Audience
This training course is designed for individuals at all levels who are seeking to improve their emotional intelligence to enhance personal and professional effectiveness. It is particularly beneficial for professionals looking to develop greater self-awareness, better manage their emotions, and improve their interpersonal relationships. The course is ideal for those in leadership roles, team members, and anyone interested in maximizing their potential and fostering a more positive and productive work environment.
Learning Outcomes
By the end of this programme, participants will be able to:

Enhanced Self-Awareness: Improved ability to recognize and understand personal emotions and their impact on behavior and decision-making.
Advanced Self-Regulation: Mastery of techniques for managing and controlling emotional responses to handle stress and maintain composure effectively.
Strengthened Interpersonal Skills: Enhanced ability to communicate empathetically, build stronger relationships, and navigate social interactions with greater ease.
Increased Resilience: Development of strategies to bounce back from setbacks and manage challenges with a positive and proactive mindset.
Improved Decision-Making: Greater capacity to make informed and balanced decisions by integrating emotional insights with rational analysis.
Maximized Personal and Professional Potential: Leveraging emotional intelligence to boost overall performance, achieve personal goals, and foster a more productive and harmonious work environment.

Course Outlines:
DAY1: Foundations and Leadership in Service Culture
Module 1: Understanding Service Culture

Defining Service Excellence: Explore the key components of a service-oriented culture and what distinguishes exceptional service.
Impact on Organizational Success: Understand how a strong service culture contributes to customer satisfaction, loyalty, and business growth.

Module 2: Leading by Example

Modeling Exceptional Service: Techniques for demonstrating high standards of customer service and setting a positive example for your team.
Developing Leadership Skills: Strategies for inspiring and motivating employees to deliver superior service and uphold service standards.

Module 3: Creating and Communicating Service Standards

Establishing Clear Standards: Methods for defining and implementing service expectations that align with organizational goals.
Effective Communication: Skills for communicating service standards and expectations clearly to your team to ensure alignment and consistency.

Module 4: Coaching and Mentoring for Service Excellence

Building Skills through Coaching: Techniques for providing effective feedback and coaching to improve team performance.
Mentoring for Growth: Strategies for mentoring team members to develop their customer service skills and advance their careers.

DAY 2: Implementing Strategies and Fostering a Positive Culture Module 5: Implementing Service Strategies

Developing Action Plans: Create actionable plans to implement service strategies that enhance customer satisfaction and service delivery.
Monitoring and Adjusting: Techniques for tracking the effectiveness of service strategies and making necessary adjustments for continuous improvement.

Module 6: Driving Continuous Improvement

Performance Evaluation: Tools for assessing service performance and identifying areas for improvement.
Actionable Feedback: How to gather and use customer and employee feedback to refine service practices and drive improvements.

Module 7: Fostering a Service-Oriented Culture

Building a Positive Environment: Strategies for creating and maintaining a work environment that supports and encourages exceptional service.
Engagement and Recognition: Techniques for recognizing and rewarding team members who exemplify outstanding service, reinforcing a culture of excellence.

Module 8: Personal Action Plans and Implementation

Developing Individual Action Plans: Craft personalized plans for applying the learned concepts to your specific team and organizational context.
Role-Playing and Scenario Practice: Engage in role-playing exercises to practice implementing service strategies and resolving service-related challenges.

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Office Management & Administration (1 Day)
2026-12-02
Objectives
The Office Management & Administration course is designed to equip participants with a comprehensive skill set essential for effective office management and administration. The program aims to provide valuable insights into the principles of organizational efficiency, effective communication, and efficient time management. Moreover, the course endeavors to foster leadership and decision-making skills that are directly relevant to the responsibilities associated with office management. Participants will emerge from the program well-prepared to contribute significantly to the smooth operation of office environments, promoting productivity and overall success.
Target Audience
This course is tailored for professionals working in office management, administrative roles, and individuals aspiring to enhance their skills in organizational efficiency. It is suitable for office managers, executive assistants, administrative coordinators, and those seeking foundational knowledge or looking to refine their expertise.
Learning Outcomes
By the end of this programme, participants will be able to:

Acquire a well-rounded skill set for effective office management.
Gain insights into organizational efficiency, communication strategies, and time management principles.
Develop leadership and decision-making skills relevant to office management responsibilities.
Empower individuals to contribute significantly to the smooth operation of office environments.
Foster productivity and success in office management through learned skills.

Course Outlines:
Day 1:
Module 1: Fundamentals of Office Management

Understanding the role and responsibilities of office managers and administrators.
Key principles of organizational efficiency.
Establishing systems for smooth office operations.

Module 2: Effective Communication in the Workplace

The importance of clear and professional communication.
Strategies for improving verbal, written, and digital communication.
Building positive relationships with colleagues, clients, and stakeholders.

Module 3: Time Management and Prioritization

Techniques for managing time effectively in a fast-paced office environment.
Tools for prioritizing tasks and meeting deadlines.
Avoiding common time-wasting pitfalls and distractions.

Module 4: Leadership and Decision-Making in Office Administration

Developing leadership skills for managing teams and projects.
Effective decision-making frameworks for administrative roles.
Delegation and collaboration to enhance productivity.

Module 5: Building a Productive Office Environment

Creating systems and processes to improve efficiency.
Promoting a positive and organized workspace culture.
Using technology and tools to streamline administrative tasks.

PRICING:

RM 1,800.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Certification Basic First Aid Training (BOFAC) + CPR Training + AED Training (2 days)
2026-12-02 - 2026-12-03
Objectives
The Certification Basic First Aid Training (BOFAC) + CPR Training + AED Training is a comprehensive 2-day course designed to equip participants with essential first aid skills, CPR techniques, and AED operation knowledge. Participants will learn how to respond effectively to emergencies, provide life-saving interventions, and manage common injuries, illnesses, and medical conditions. The course combines theoretical knowledge with hands-on practice, simulations, and role-play exercises to ensure participants develop the necessary skills and confidence to handle emergency situations.
Target Audience
The Certification Basic First Aid Training (BOFAC) + CPR Training + AED Training is specifically designed for individuals who are expected to perform first aid in their workplace. This comprehensive course is aimed at providing participants with the necessary knowledge and skills to effectively respond to medical emergencies and provide immediate care to injured or ill individuals.
Learning Outcomes

Understand the importance of basic first aid and CPR in emergency situations.
Demonstrate proficiency in providing CPR to adults, children, and infants.
Operate an Automated External Defibrillator (AED) effectively and safely.
Assess and prioritize injuries and illnesses, and provide appropriate first aid interventions.

Course Outlines: Day 1:
Module 1: Introduction to Basic First Aid

Understanding the importance of basic first aid skills in emergency situations
Legal and ethical considerations in providing first aid
Assessing and prioritizing the severity of injuries and illnesses

Module 2: Basic Life Support (BLS) and Cardiopulmonary Resuscitation (CPR)

Overview of basic life support techniques
Proper CPR techniques for adults, children, and infants
Hands-on practice of CPR skills using mannequins

Module 3: Automated External Defibrillator (AED) Training

Introduction to AED devices and their role in cardiac emergencies
Proper operation and usage of an AED machine
Simulated scenarios to practice AED usage in different situations

Module 4: First Aid for Common Injuries and Illnesses

Managing bleeding and wounds
Treating burns, fractures, and sprains
Recognizing and responding to choking, allergic reactions, and other medical emergencies

Module 5: First Aid for Environmental Emergencies

Identifying and managing heatstroke, hypothermia, and other environmental emergencies
Understanding the importance of proper hydration and sun protection
Providing first aid for insect bites, stings, and allergic reactions

Day 2:
Module 6: First Aid for Medical Conditions

Recognizing and responding to heart attacks, strokes, and seizures
Managing diabetes-related emergencies
Administering appropriate first aid for asthma attacks and other respiratory conditions

Module 7: First Aid for Pediatric Emergencies

Specific considerations for providing first aid to infants and children
Managing common pediatric emergencies, such as fevers, seizures, and allergic reactions
Techniques for comforting and calming distressed children during first aid situations

Module 8: First Aid in Remote and Disaster Situations

Understanding the unique challenges and considerations in remote and disaster settings
Essential first aid skills for wilderness, outdoor, or remote locations
Preparing and responding to natural disasters and other large-scale emergencies

Module 9: Practical Scenarios and Role-Play Exercises

Engaging in simulated emergency scenarios to apply first aid and CPR skills
Participating in role-play exercises to practice communication and coordination during emergencies
Receiving feedback and guidance from instructors on performance and techniques

Module 10: Certification Assessment

Final assessment to evaluate participants’ understanding and application of first aid and CPR skills
Certification awarded upon successful completion of the assessment

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Effective Stress Management for Long Term Productivity (2 Days)
2026-12-02 - 2026-12-03
Objectives
Stress has been widely noted in the fields of all practices to be in the interest of many stakeholders. Stress addressing sessions are in need to tackle increasing stress issues among employers and employees. In the timings of the current era with increased demand of specified personal or third-party expectation, this session is timely relevant. Two solutions to respond to stress is to understand the mechanism in the body’s internal work and incorporate interventions into it. These circumstances will be sought to be achieved in order to endorse the objective of a healthy well-being in an organization for better effectiveness and productivity!
Key aims of the training are:

To identify symptoms of stress before it affects productivity.
To foster understanding on stress management to sustain long-term productivity.
To distinguish between different types of stress for productivity management.

Target Audience
Suitable for staff from administration personnel to executives.
Learning Outcomes

To cultivate awareness of stress and identify its symptoms.
To enhance abilities to distinguish between different types of stress.
To foster understanding on and identify ways of stress management.
To foster acknowledgement on the importance of productivity.
To recognize ways to enhance productivity on a long-term basis.

Course Outlines Day 1: Stress Management
Module 1: Introduction to Stress
Program Content:

Breaking Stress Down
Stressors
Stress Escapism

Activities / Exercises:

Group Interaction

Module 2: Types of Stress
Program Content:

Eustress and Distress
Psychology of Emotions
Sublimation Method

Activities / Exercises:

Brain Teaser

Module 3: Effect of Stress on Performance
Program Content:

Eustress and Distress Analysis
Psychology of Emotions
Identifying Causes of Stress

Activities / Exercises:

Debate

Module 4: Reinforcements for Performances
Program Content:

Positive and Negative Reinforcements
Formulation for Reinforcements

Activities / Exercises:

Case Study

Day 2: Maintaining Productivity Module 1: Long Term Productivity
Program Content:

Art of Rewarding Incentives
Addressing Micromanagement
Time Assessment for Reinforcements

Activities / Exercises:

Presentation

Module 2: Over Productivity
Program Content:

Identifying Over Productivity
Productivity Management
Compulsive Productivity

Activities / Exercises:

Brain Teaser

Module 3: Stress and Productivity
Program Content:

Stress Detoxification with Sublimation
Managing Progress for Productivity
Functions of Interventions

Activities / Exercises:

Simulation

Module 4: Wrapping up with Organizational Psychology
Program Content:

Psychology of Stress Management
Psychology of Productivity Management
Relaxation Technique in Organization

Activities / Exercises:

Reflection

Training Methodology
This training is designed for psychologically better effectiveness for its participants. Each module’s content is structured for ‘continuous learning’ concept with progressive improvements to groom the participants’ well-being of stress management consistently. The modules comprise of relevant activities that adheres to conceptual and execution mechanisms such as case studies, theories references, simulation visualizations, group discussions, and choice-oriented debates.

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

AI Tools at the Workplace (1 Day)
2026-12-03
Objectives
Artificial Intelligence (AI) is rapidly transforming how work is performed across industries. From writing emails and analysing data to managing tasks and improving productivity, AI tools are becoming essential workplace enablers.
This 1-day programme is designed to introduce employees to commonly used AI tools and demonstrate how they can be applied responsibly and effectively in daily work. Participants will gain practical exposure to AI tools that support productivity, communication, and decision-making, with emphasis on ethical use and relevance to the Malaysian workplace.
Target Audience

Employees at all levels
Executives, officers, and administrative staff
Professionals with little or no AI background
Teams looking to improve productivity using digital tools

Learning Outcomes
By the end of this programme, participants will be able to:

Understand what AI is and how it is used in the workplace
Identify common AI tools that support daily work tasks
Apply AI tools to improve productivity and efficiency
Use AI responsibly while protecting data and confidentiality
Integrate AI into daily work routines to support better outcomes

Course Outlines: Day 1:
Module 1: Introduction to AI in the Workplace

What AI is and what it is not
Common myths and misconceptions about AI
How AI is changing the way we work
AI adoption trends in Malaysia

Module 2: Overview of Common AI Workplace Tools

Generative AI tools for writing and communication
AI tools for task management and productivity
AI tools for data analysis and reporting
Examples of AI use across different job roles

Module 3: Using AI for Everyday Work Tasks

Drafting emails, reports, and documents
Generating ideas and improving content clarity
Summarising information and meeting notes
Practical demonstrations and examples

Module 4: AI for Productivity & Time Management

Using AI to prioritise tasks and manage schedules
Automating repetitive work
Improving focus and work efficiency
Working smarter, not harder

Module 5: Responsible & Ethical Use of AI

Data privacy and confidentiality considerations
Avoiding over-reliance on AI
Understanding AI limitations and bias
Workplace policies and responsible AI practices

Module 6: Applying AI at Work & Action Planning

Identifying suitable AI use cases for individual roles
Integrating AI into daily workflows
Developing a simple personal AI action plan
Programme recap and key takeaways

PRICING:

RM 1,800.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Personal Mastery & Self-Leadership (2 Days)
2026-12-08 - 2026-12-09
Objectives
The objective of this training is to empower individuals to cultivate personal mastery and self-leadership by developing self-awareness, emotional intelligence, and proactive habits. Participants will learn to align their personal values with their actions, build resilience, and take ownership of their growth. This program aims to enhance decision-making, foster accountability, and inspire individuals to lead themselves effectively, unlocking their potential for personal and professional success.
Target Audience
This training is designed for professionals, leaders, and individuals seeking to enhance their personal effectiveness, emotional intelligence, and self-leadership skills. It is ideal for those who aspire to take greater control of their growth, improve decision-making, and achieve meaningful success in both their personal and professional lives.
Learning Outcomes
By the end of this programme, participants will be able to:

Develop greater self-awareness by identifying personal strengths, values, and areas for growth.
Enhance emotional intelligence to manage emotions effectively and build stronger relationships.
Cultivate habits and mindsets that promote resilience, focus, and consistent personal growth.
Align daily actions and decisions with long-term goals and core values.
Strengthen accountability and ownership to drive meaningful results in personal and professional contexts.

Day 1:
Module 1: Introduction to Personal Mastery & Self-Leadership
Understanding the concepts of personal mastery and self-leadership.
Exploring the benefits of self-leadership in personal and professional contexts.
Setting personal intentions and goals for the course.
Module 2: Developing Self-Awareness

Identifying personal strengths, values, and limiting beliefs.
Practicing self-reflection techniques for deeper self-understanding.
Using feedback to uncover blind spots and areas for growth.

Module 3: Emotional Intelligence for Self-Leadership

Understanding the components of emotional intelligence (EQ).
Managing emotions effectively in challenging situations.
Building empathy to enhance communication and relationships.

Module 4: Aligning Values with Actions

Defining core values and their role in decision-making.
Creating a personal vision and aligning it with daily habits.
Developing strategies for maintaining integrity and authenticity.

Day 2:
Module 5: Building Resilience and Managing Stress

Understanding the connection between resilience and self-leadership.
Techniques for managing stress and staying focused under pressure.
Building mental and emotional agility to navigate challenges.

Module 6: Goal Setting and Habit Formation

Setting SMART goals for personal and professional growth.
Identifying habits that support or hinder success.
Using habit-tracking tools to ensure consistent progress.

Module 7: Accountability and Ownership

The role of accountability in achieving success.
Creating systems for self-monitoring and reflection.
Overcoming procrastination and fostering a proactive mindset.

Module 8: Action Planning and Commitment

Consolidating key learnings from the training.
Developing a personalized action plan for ongoing self-leadership.
Committing to long-term growth and continuous improvement.

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.
