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BEGIN:VEVENT
DTSTART;VALUE=DATE:20260407
DTEND;VALUE=DATE:20260409
DTSTAMP:20260513T071537
CREATED:20260109T063327Z
LAST-MODIFIED:20260112T071707Z
UID:50547-1775520000-1775692799@uoa-academy.com
SUMMARY:Customer Service Excellence (2 Days)
DESCRIPTION:Objectives \nTo equip participants with universal customer service skills that enhance client satisfaction\, professional communication\, and problem solving across any business or service environment. Participants will learn how to understand customer behaviour\, communicate effectively\, manage emotions\, and resolve issues efficiently to create positive\, lasting customer experiences.  \nTarget Audience \n\n Frontline staff in any customer-facing role \n Customer service operator in call center \n Marketing or sales personnel interacting with clients \n SMEs or startups managing customer relations \n Entrepreneurs \n\nLearning Outcomes \n\n\n Understand the fundamentals of professional customer service applicable to any business setting. \n Identify different customer types and adapt communication to meet their needs. \nApply verbal and non-verbal communication techniques. \n Manage personal and customer emotions to reduce conflict and enhance engagement. \n Handle complaints and resolve issues effectively using structured approaches. \n\n\nCourse Outlines \n\n\n\nDay 1 – Foundations of Customer Service & Communication  \n\n\nModule 1: Foundations of Customer Service Excellence  \n\n Importance of customer service in business success \nCustomer service as brand representation \n Professional behaviour and service mindset \n\nModule 2: Understanding Customers & Behaviour  \n\n Types of customers and behaviour patterns \n Customer expectations and service needs \n Adapting service approach to different customers \n\nModule 3: Professional Communication Skills  \n\n Verbal communication techniques \n Non-verbal communication and body language \n Active listening and effective questioning \n\nModule 4: Managing Service Interactions  \n\n\n\n Building rapport with customers \n Handling enquiries and requests professionally \n Managing difficult conversations calmly \n\n\n\nDay 2 – Generative AI Tools & Content Mastery  \nModule 5: Emotional Intelligence in Customer Service  \n\n Understanding self-awareness and emotional triggers \n Recognising customer emotions \n Managing emotions under pressure \n\nModule 6: Conflict Management & Difficult Customers  \n\n Common causes of customer conflict \n Techniques to de-escalate tense situations \n Responding professionally to challenging behaviour \n\nModule 7: Complaint Handling & Problem Resolution  \n\n Structured problem-solving approaches \n Managing complaints effectively \n Follow-up\, accountability\, and service recovery \n Common mistakes in complaint handling \n\nModule 8: Service Consistency & Practical Application  \n\n Delivering consistent service standards \n Case studies and real workplace scenarios \n Role plays and guided practice \n Key takeaways and action planning \n\nTraining Methodology  \nThis programme uses an interactive and hands-on approach combining short lectures\, group discussions\, case studies\, role plays\, and practical exercises. Participants actively practise communication\, emotional management\, conflict handling\, and problem resolution skills to build confidence and apply learning immediately in their work environment.  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/customer-service-excellence-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260407
DTEND;VALUE=DATE:20260409
DTSTAMP:20260513T071537
CREATED:20260109T072903Z
LAST-MODIFIED:20260122T041333Z
UID:50549-1775520000-1775692799@uoa-academy.com
SUMMARY:Telephone Techniques and Handling Difficult Clients  (2 Days)
DESCRIPTION:Objectives  \nThe Telephone Techniques and Handling Difficult Clients course aims to enhance participants’ communication skills in telephone interactions and equip them with strategies to effectively manage challenging client interactions. The primary objectives include providing insights into telephone etiquette\, developing techniques for handling difficult clients\, and fostering a positive customer service experience.  \nTarget Audience  \nThis course is designed for customer service representatives\, executives\, and professionals involved in telephone-based interactions. It is suitable for individuals seeking to improve their telephone communication skills and effectively handle challenging client situations. The content caters to those in various industries where telephone communication plays a crucial role in customer relations.  \nLearning Outcomes  \n\n Gain proficiency in telephone etiquette\, encompassing effective greetings\, active listening\, and maintaining a professional tone. \n Develop strategies for managing difficult clients\, addressing complaints\, and resolving conflicts during telephone interactions. \n Acquire skills to enhance customer satisfaction through improved communication effectiveness. \n Contribute to a positive and professional organizational image through effective telephone techniques. \nEmpower participants with the knowledge and tools to handle challenging client interactions with confidence and professionalism. \n\nCourse Outlines:  \nDay 1:  \nModule 1: Foundations of Effective Telephone Communication  \n\n Professional Telephone Etiquette (Greetings\, Introductions\, Closing Remarks) \nActive Listening Skills (Techniques for Effective Listening and Understanding) \nNonverbal Communication in Telephone Interactions (Tone of Voice\, Pace\, Enunciation) \n Building Rapport and Establishing Trust \n\nModule 2: Handling Customer Inquiries and Requests  \n\n Gathering Information and Clarifying Client Needs \n Providing Accurate and Concise Information \n Problem-Solving Techniques for Common Customer Inquiries \n Directing Calls and Transferring Calls Effectively \n\nModule 3: Techniques for Handling Customer Complaints  \n\n Active Listening and Empathy in Complaint Handling \n Acknowledging and Validating Customer Concerns \n De-escalation Techniques for Angry or Frustrated Clients \n Finding Solutions and Resolving Complaints Effectively \n\nModule 4: Building Rapport and Customer Relationships  \n\n Personalized Communication and Customer Recognition \n Active Listening and Empathy in Customer Interactions \n Building Trust and Credibility through Effective Communication \n\nDay 2:  \nModule 5: Dealing with Difficult Client Behaviors  \n\n Identifying and Addressing Aggressive\, Rude\, or Demanding Clients \nSetting Boundaries and Maintaining Professionalism \n Handling Difficult Conversations and Difficult People \n Techniques for Remaining Calm and Composed under Pressure \n\nModule 6: Handling Difficult Situations  \n\n Dealing with Irate Customers and Handling Angry Outbursts \nManaging Difficult Calls and Escalation Situations \n Handling Customer Complaints and Disputes \n Techniques for Handling Difficult or Sensitive Topics \n\nModule 7: Communication Technology and Tools  \n\n Utilizing Telephone Systems and Communication Technologies \nEffective Use of Call Recording and Monitoring Tools \n Communication Protocols and Best Practices \n Technology and its Impact on Customer Service \n\nModule 8: Enhancing Customer Satisfaction  \n\n Measuring Customer Satisfaction and Gathering Feedback \nUsing Customer Feedback to Improve Telephone Interactions \nCreating a Positive Customer Experience \n Building Long-Term Customer Relationships\n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/telephone-techniques-and-handling-difficult-clients-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260407
DTEND;VALUE=DATE:20260409
DTSTAMP:20260513T071537
CREATED:20260109T073539Z
LAST-MODIFIED:20260122T041211Z
UID:50552-1775520000-1775692799@uoa-academy.com
SUMMARY:Hazard Analysis and Critical Control Point (HACCP) + Food Safety Management System (2 days)
DESCRIPTION:Objectives  \nThe Hazard Analysis and Critical Control Point (HACCP) course is designed to educate participants on systematic approaches to identify\, assess\, and control potential hazards in food production processes. The primary objective is to equip participants with the knowledge and skills needed to implement and manage an effective HACCP system\, ensuring food safety\, compliance with regulations\, and the prevention of foodborne illnesses.  \nTarget Audience  \nThis course is specifically designed for professionals within executives\, middle management\, senior managers\, and employees in the hospitality sector relevant to this course. It is well-suited for individuals aiming to deepen their comprehension of HACCP principles. Additionally\, it is tailored for those actively engaged in the development\, implementation\, and upkeep of food safety management systems.  \nLearning Outcomes  \n\n Develop proficiency in identifying potential hazards in food production processes. \nAcquire skills in implementing effective control measures to mitigate identified risks. \nEmpower participants to contribute significantly to creating and maintaining a safe and compliant food handling environment within their professional capacities. \n\nCourse Outlines:  \nDay 1:  \nModule 1: Introduction to HACCP Principles  \n\n Examine systematic methodologies for identifying\, assessing\, and controlling potential hazards in food production processes. \n Emphasize the critical role of HACCP in ensuring food safety\, regulatory compliance\, and the prevention of foodborne illnesses. \n\nModule 2: Fundamentals of Hazard Identification  \n\n Cultivate proficiency in recognizing potential hazards at various stages of food production. \n Employ case studies and practical exercises to enhance skills in hazard identification. \n\nModule 3: Implementation of Control Measures  \n\n Develop skills in implementing effective control measures to mitigate identified risks. \nExplore best practices and real-world examples illustrating successful control measures application. \n\nDay 2:  \nModule 4: Establishment of an Effective HACCP System  \n\n Delve into the components and requirements of an effective HACCP system. \nProvide practical guidance on the development\, implementation\, and maintenance of robust food safety management systems. \n\nModule 5: Regulatory Compliance and Food Safety  \n\n Understanding the regulatory landscape and compliance requirements related to HACCP. \n Strategies for ensuring alignment with food safety regulations and industry standards. \n\nModule 6: Prevention of Foodborne Illnesses  \n\n Utilize case studies and scenarios focused on preventing foodborne illnesses through HACCP implementation. \n Analyze real-world examples to underscore the pivotal role of HACCP in food safety.\n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/haccp-food-safety-management-system-training-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260414
DTEND;VALUE=DATE:20260415
DTSTAMP:20260513T071537
CREATED:20260109T075216Z
LAST-MODIFIED:20260122T025454Z
UID:50554-1776124800-1776211199@uoa-academy.com
SUMMARY:Workplace Hazardous Materials Information
DESCRIPTION:Objectives  \nThe Workplace Hazardous Materials Information (WHMIS) programme is designed to provide participants with a comprehensive understanding of hazardous materials in the workplace and the associated safety measures. The programme equips participants with the necessary knowledge to identify\, handle\, and manage hazardous materials effectively while fostering a safety-conscious culture. Emphasis is placed on regulatory awareness\, proactive risk control\, and practical application to safeguard worker well-being.  \nTarget Audience  \nThis training is suitable for employees and professionals across industries where exposure to hazardous materials is present. It is designed for individuals responsible for handling\, storing\, and managing hazardous materials\, as well as those involved in maintaining a safe work environment. The programme is appropriate for both new and experienced personnel  \nLearning Outcomes  \n\n Understand potential risks associated with hazardous materials and apply appropriate safety measures \n Demonstrate awareness of WHMIS regulations and compliance requirements \nContribute actively to creating a safe and secure working environment \nApply informed practices to minimise risks related to hazardous materials \nSupport overall workplace safety through effective hazardous material management \n\nCourse Outlines:  \nModule 1: Introduction to Hazardous Materials  \n\n Significance of hazardous materials in the workplace \nOverview of WHMIS principles \n Importance of a safety-conscious culture \n\nModule 2: Identification & Safe Handling of Hazardous Materials  \n\n Techniques for identifying hazardous materials \n Safe handling practices \n Practical applications across different industries \n\nModule 3: Hazardous Materials Management & Storage  \n\n Effective handling and storage methods \n Strategies for managing hazardous materials \n Compliance with WHMIS regulations \n\nModule 4: WHMIS Regulations & Compliance Awareness  \n\n Understanding WHMIS regulatory requirements \n Legal implications of non-compliance \n Case examples and compliance lessons \n\nModule 5: Proactive Safety Measures & Risk Minimisation  \n\n Implementing proactive safety measures \n Hazard communication strategies \n Practical approaches to risk minimisation \n Promoting shared responsibility for workplace safety\n\nPRICING: \n\nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/workplace-hazardous-materials-information-4/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260414
DTEND;VALUE=DATE:20260416
DTSTAMP:20260513T071537
CREATED:20260109T075828Z
LAST-MODIFIED:20260112T070745Z
UID:50556-1776124800-1776297599@uoa-academy.com
SUMMARY:Mastering Canva Design with AI  (2 days)
DESCRIPTION:Objectives  \nThis workshop program is designed to empower professionals to effectively use Canva and its AI-powered tools to elevate their design skills for company-related content. From learning the basics of Canva’s interface to customizing brand-aligned templates and leveraging AI tools for faster\, smarter design\, participants will gain practical knowledge to create visually compelling and consistent corporate materials.  \nThrough guided tutorials\, real-world design challenges\, and collaborative feedback\, this workshop helps teams enhance internal communication assets\, client presentations\, reports\, marketing visuals\, and social media content. Whether you’re new to Canva or looking to upgrade your creative workflow with AI\, this program will help participants confidently create branded\, professional-quality designs with ease and efficiency.  \nTarget Audience  \nThis workshop is ideal for professionals\, entrepreneurs\, educators\, content creators\, and administrative staff who want to improve their visual communication through compelling designs. It is suitable for individuals with little to no design background\, as well as those looking to enhance their content creation using Canva and its AI tools for work\, branding\, teaching\, or personal projects.  \nLearning Outcomes  \nUpon completing this 2- day workshop\, participants should be able to :  \n\n Identify basic elements of Canva’s interface \n Understand Canva’s design features to creating visually balanced designs \nAble to create a simple graphic design using Canva\, either from scratch or by customizing an existing template. \n Use Canva to design simple marketing or communication materials such as posters\, infographics\, or slides aligned with company branding. \n Design and customise company-specific templates from scratch or using AI tools\, ensuring consistency with corporate identity and communication goals.Be willing to take on different roles in order to achieve the larger goal\, even though the roles may be more challenging or harder \n Understand how a leader can create the environment for teamwork to happen \n\nCourse Outlines: Day 1 – Canva Fundamentals & Core Design Skills  \nModule 1: Introduction to Canva & Design Thinking  \n\n Overview of Canva and its workplace applications \n Benefits of using Canva for corporate communication\nCreating and setting up a Canva account \n Navigating the Canva interface \n\nModule 2: Basic Design Elements  \n\n Understanding templates and design types \n Using text\, colours\, shapes\, and lines \n Uploading and using personal or company images \n Hands-on activity: Designing a basic poster \n\nModule 3: Working with Templates\, Images & Icons  \n\n Customising pre-designed templates \n Managing layers and grouping elements \n Using Canva’s image and icon libraries \n Best practices for image placement and cropping \n\nModule 4: Layout\, Visual Balance & Data Visualisation  \n\n Designing with grids and frames \n Creating photo collages and visual layouts \n Using charts and graphs for reports and presentations \nHands-on activity: Turning raw data into branded visuals \n\nDay 2 – Advanced Design\, AI Tools & Collaboration  \nModule 5: Advanced Typography & Design Pitfalls  \n\n Advanced text effects and typography controls \n Managing spacing\, alignment\, and hierarchy \n Common design mistakes and how to fix them \n Introduction to Canva AI tools \n\nModule 6: Creating Professional Presentations in Canva  \n\n Designing multi-slide presentations \n Applying brand colours\, fonts\, and layouts \n Using transitions\, animations\, and visual storytelling \nHands-on activity: Creating a branded slide deck \n\nModule 7: Collaboration\, Workflow & AI-Powered Creativity  \n\n Sharing designs and collaborating with teams \n Using comments\, version history\, and export options \nExploring Canva AI tools (Magic Write\, Magic Design) \nUsing AI for productivity while maintaining brand consistency \n\nModule 8: Final Design Project & Presentation  \n\n Individual or group design project \n Presentation of final designs \n Design critique\, feedback\, and improvement tips \n Programme wrap-up and Q&A \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/mastering-canva-design-with-ai-professional-workshop/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260415
DTEND;VALUE=DATE:20260417
DTSTAMP:20260513T071537
CREATED:20260109T080822Z
LAST-MODIFIED:20260112T070717Z
UID:50558-1776211200-1776383999@uoa-academy.com
SUMMARY:Level 1: Microsoft Excel (Beginner)
DESCRIPTION:Objectives  \nThe Level 1 Microsoft Excel (Fundamentals) course aims to provide participants with a foundational understanding of Excel’s fundamental features and functionalities. The primary objective is to equip participants with essential skills\, enabling them to navigate the Excel interface\, create and format spreadsheets\, perform basic calculations\, and utilize key tools for data analysis. This course focuses on building a solid Excel proficiency for beginners\, laying the groundwork for more advanced data manipulation and analysis in subsequent levels.  \nTarget Audience  \nThe target audience for this Microsoft Excel Fundamentals – Level 1 course is beginners and individuals with little to no prior experience with Excel. It is ideal for office workers\, students\, administrative professionals\, or anyone who needs to work with data and wants to gain a fundamental understanding of Excel’s basic functionalities.  \nLearning Outcomes  \n\n Navigate the Excel interface confidently and efficiently. \n Create\, save\, and manage spreadsheets and workbooks. \n Format data and cells to make the spreadsheet visually appealing and organized. \nPerform basic calculations using formulas and functions\, such as addition\, subtraction\, multiplication\, and division. \n Develop a solid foundation in Microsoft Excel\, providing a basis for further learning and more advanced Excel courses. \n\nCourse Outlines: Day 1:  \nModule 1: Introduction to Microsoft Excel  \n\n Excel interface and navigation \n Working with workbooks and worksheets \n Basic data entry and editing techniques \n\nModule 2: Formatting Data and Cells  \n\n Applying font styles and formatting \n Adjusting cell alignments and indents \n Using borders and shading \n Formatting numbers and dates \n\nModule 3: Basic Formulas and Functions  \n\n Understanding cell references (relative and absolute) \nPerforming arithmetic calculations \n Using SUM\, AVERAGE\, COUNT\, and other essential functions \nApplying auto-fill and auto-series techniques \n\nModule 4: Data Sorting and Filtering  \n\n Sorting data in ascending and descending order \n Applying custom sorts based on specific criteria \n Using AutoFilter to filter data \n\nDay 2:  \nModule 5: Working with Tables  \n\n Creating and managing Excel tables \n Using table features for data organization and analysis \n Utilizing the “Total Row” feature to calculate summary statistics within the table \nUnderstanding the benefits of using structured references in formulas within tables \n\nModule 6: Data Visualization with Charts  \n\n Creating different chart types (column\, bar\, pie\, line\, etc.) \n Formatting and customizing charts for better visualization \n Applying chart elements like axis titles and chart titles for better context \nModifying chart types and switching rows/columns for varied chart representations \n\nModule 7: Conditional Formatting  \n\n Applying conditional formatting to highlight data based on specific rules \nUsing icon sets\, data bars\, and color scales \n Utilizing conditional formatting to identify duplicates or unique values in data \nManaging and clearing conditional formatting rules as needed \n\nModule 8: Printing and Page Setup  \n\n Previewing and adjusting print settings \n Page layout and print area settings \n Printing options for worksheets and workbooks \n\n  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/level-1-microsoft-excel-training-beginner-fundamentals/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260415
DTEND;VALUE=DATE:20260417
DTSTAMP:20260513T071537
CREATED:20260109T081355Z
LAST-MODIFIED:20260112T070647Z
UID:50560-1776211200-1776383999@uoa-academy.com
SUMMARY:Smart Office Management & Administration
DESCRIPTION:Objectives  \nModern office professionals are required to manage increasing workloads\, evolving technologies\, and complex stakeholder expectations while maintaining professionalism and efficiency. This programme provides a structured and practical approach to office management and administrative excellence in today’s workplace. It addresses organisation\, time and task management\, communication\, and working effectively with superiors. The programme also introduces practical tools and techniques to improve daily work routines and personal effectiveness. Participants will gain clarity\, structure\, and confidence in managing their administrative responsibilities in a professional office environment.  \nTarget Audience  \n\n Administrative Professionals \n Office Managers and Executive Assistants \n Personal Assistants and Secretaries \n Clerical and Support Staff \n Employees involved in office coordination and administrative functions \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Apply structured approaches to organise office work and administrative responsibilities \n Manage time\, tasks\, and priorities more effectively in a dynamic work environment \nDemonstrate professional communication and workplace etiquette\nWork more effectively with superiors and internal stakeholders \n Utilise practical tools and techniques to improve daily work routines and efficiency \n\nCourse Outlines  \nDay 1: FOUNDATIONS OF EFFECTIVE OFFICE MANAGEMENT Module 1: Introduction to Modern Office Administration  \n\n The evolving role of office and administrative professionals \nGetting organised in a fast-paced work environment \nAdapting to IR 4.0\, digitalisation\, and AI in office administration \nUnderstanding expectations of a modern administrative role \n\nModule 2: Managing Time & Work Priorities  \n\n Managing personal time and coordinating schedules \nKeeping others on track and maintaining timelines \n Prioritisation using urgency vs importance \n SMART planning and goal-setting for administrative tasks \n\nModule 3: Managing Tasks\, Managing Self  \n\n Applying the 80:20 principle at work \n Understanding effectiveness vs efficiency \n Professional grooming and workplace presence \n Organising meetings and meeting etiquette \n Office ethics with internal and external stakeholders \n\nModule 4: Interpersonal Communication in the Workplace  \n\n Verbal and non-verbal communication skills \n Understanding body language and workplace signals \nPersonal image and professional impression \n Building internal networks and professional relationships\n\nDay 2: WORKING SMARTER & BUILDING PROFESSIONAL PARTNERSHIPS  \nModule 5: Managing Expectations of Superiors  \n\n Understanding different leadership styles \n Identifying your superior’s working preferences \n Balancing superior expectations with organisational policies \n Managing upward communication professionally \n\nModule 6: The Team of Two – Partnering with Your Boss  \n\n Building effective working relationships with superiors \n Compatibility vs chemistry in working styles \n Influencing and convincing skills at work \n Supporting decision-making and execution \n\nModule 7: Tools & Techniques to Organise Work Routine  \n\n Idea management through mind charting \n Planning work using activity vs timeline matrix \n Visual control and work monitoring \n Work alignment and follow-up techniques \n Managing updates and progress tracking \n\nModule 8: Wrap-Up & Moving Forward  \n\n Consolidation of key learning points \n Identifying improvement areas in daily work routines \n Translating learning into practical workplace actions \n Personal action planning for continuous improvement \n\nTraining Methodology  \nThis programme uses an interactive and practical learning approach\, combining guided discussions\, workplace scenarios\, hands-on exercises\, and individual reflection. Participants practise applying tools and techniques through real administrative situations to improve organisation\, communication\, and work efficiency. The focus is on immediate workplace application to ensure learning translates into improved performance and professionalism.  \n  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/smart-office-management-administration-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260421
DTEND;VALUE=DATE:20260423
DTSTAMP:20260513T071537
CREATED:20260109T083023Z
LAST-MODIFIED:20260112T070535Z
UID:50562-1776729600-1776902399@uoa-academy.com
SUMMARY:Multitasking & Time Management at the Workplace (2 Days)
DESCRIPTION:Objectives  \nThe “Managing Multiple Tasks and Work Priorities” course is designed to equip participants with effective strategies and techniques for managing their workload\, prioritizing tasks\, and maximizing productivity in a dynamic and fast-paced work environment. Through practical exercises\, discussions\, and real-life scenarios\, participants will learn how to effectively handle multiple responsibilities\, make informed decisions on task prioritization\, and enhance their time management skills.  \nTarget Audience  \nThe “Managing Multiple Tasks and Work Priorities” course is designed for professionals at all levels who are faced with managing multiple tasks\, responsibilities\, and competing priorities in their work. It is suitable for individuals from various industries and roles\, including managers\, supervisors\, project leads\, team members\, and anyone seeking to enhance their task management and work prioritization skills.  \nLearning Outcomes  \n\n Assess and analyze their workload to effectively manage multiple tasks and responsibilities. \n Apply proven time management techniques to maximize productivity and minimize time wastage. \n Prioritize tasks based on importance\, urgency\, and organizational goals. \nImplement strategies to minimize interruptions and distractions and maintain focus.\n\nCourse Outlines: Day 1:  \nModule 1: Introduction to Managing Multiple Tasks and Work Priorities  \n\nUnderstanding the challenges and impact of managing multiple tasks. \nIdentifying common time management pitfalls and how they affect productivity. \nSetting goals for improving task management and work prioritization. \nAnalyzing Workload and Task Prioritization \n\nModule 2: Assessing the current workload and identifying tasks and responsibilities.  \n\nApplying prioritization techniques to categorize tasks based on importance and urgency. \n Identifying key factors and criteria for effective task prioritization. \n Time Management Techniques \n\nModule 3: Exploring proven time management strategies and techniques.  \nSetting realistic deadlines and creating a time management plan.  \n\n Overcoming procrastination and managing distractions. \n Managing Interruptions and Distractions \n\nModule 4: Identifying common interruptions and distractions in the workplace.  \n\nImplementing strategies to minimize and effectively handle interruptions. \nDeveloping techniques to regain focus and maintain productivity. \n Delegating and Outsourcing Tasks \n\nDay 2:  \nModule 5: Recognizing tasks that can be delegated or outsourced.  \n\nUnderstanding the criteria for determining tasks that are suitable for delegation or outsourcing. \n Identifying tasks that are repetitive\, time-consuming\, or outside your core competency. \n Evaluating the potential benefits and risks associated with delegating or outsourcing specific tasks. \n\nModule 6: Effective Task and Project Planning  \n\n Breaking down projects into manageable tasks and creating action plans. \nUtilizing task management tools and software for planning and tracking progress. \nIncorporating flexibility and adaptability in task and project planning. \n\nModule 7: Prioritization Decision-Making  \n\n Making informed decisions on task prioritization based on organizational goals and deadlines. \n Applying techniques such as the Eisenhower Matrix or ABC Analysis. \nEvaluating trade-offs and considering the impact of task prioritization decisions. \n\nModule 8: Managing Work Overload and Stress  \n\n Recognizing signs of work overload and stress. \n Implementing stress management techniques and self-care practices. \nSeeking support and resources to manage work-related stress effectively. \n\n  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/multitasking-time-management-at-the-workplace-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260421
DTEND;VALUE=DATE:20260423
DTSTAMP:20260513T071537
CREATED:20260112T005457Z
LAST-MODIFIED:20260112T070452Z
UID:50575-1776729600-1776902399@uoa-academy.com
SUMMARY:Negotiation Skills to Close the Deal  (2 days)
DESCRIPTION:Objectives  \nThis training “Negotiation Skills to Close the Deal” course is designed to equip participants with the essential negotiation skills required to successfully close deals and agreements. The objectives include providing a comprehensive understanding of negotiation principles\, strategies\, and techniques. Participants will learn to navigate the complexities of negotiations\, build effective communication\, and develop the confidence to achieve favorable outcomes. By the end of the course\, participants will possess the tools to approach negotiations strategically\, overcome challenges\, and secure mutually beneficial deals.  \nTarget Audience  \nProfessionals involved in sales\, business development\, procurement\, and anyone engaged in deal-making activities especially all the executives and managers will benefit from this course. It is suitable for individuals seeking to enhance their negotiation skills\, whether they are experienced negotiators looking to refine their techniques or individuals entering roles that involve deal closures. This course is also valuable for entrepreneurs and business leaders aiming to foster a negotiation-savvy culture within their organizations.  \nLearning Outcomes  \n\n Develop a deep understanding of negotiation principles\, strategies\, and techniques crucial for successful deal-making. \n Acquire effective communication skills to build rapport\, actively listen\, and persuasively convey ideas during negotiations. \n Cultivate the ability to recognize and leverage favorable negotiation opportunities while addressing potential challenges. \n Gain confidence in navigating complex negotiations and adapt strategies to diverse situations. \n Integrate ethical considerations into negotiation practices to foster trust and cultivate long-term business relationships. \n\nCourse Outlines: Day 1  \nModule 1: Introduction to Negotiation  \n\n Overview of negotiation principles\, strategies\, and techniques \n Understanding the importance of effective negotiation in deal-making \n\nModule 2: Comprehensive Understanding of Negotiation Dynamics  \n\n Deep dive into negotiation principles crucial for successful deal-making \nAnalysis of negotiation strategies and their applications \n\nModule 3: Communication Excellence in Negotiations  \n\n Acquiring effective communication skills for building rapport \n Techniques for active listening and persuasively conveying ideas during negotiations \n\nModule 4: Navigating the Complexities of Negotiations  \n\n Strategies for navigating negotiation complexities \n Building confidence to achieve favorable outcomes in diverse negotiation scenarios \n\nDay 2  \nModule 5: Recognizing and Leveraging Opportunities  \n\n Cultivating the ability to recognize and leverage favorable negotiation opportunities \nAddressing potential challenges in negotiations \n\nModule 6: Integrating Ethical Considerations  \n\n Importance of ethical considerations in negotiation practices \n Strategies for fostering trust and cultivating long-term business relationships \n\nModule 7: Overcoming Objections and Handling Difficult Situations  \n\nTechniques for addressing objections effectively without breaking rapport \nStrategies for staying calm and composed in difficult or high-pressure negotiation scenarios \n Methods to reframe objections and turn them into opportunities for agreement \nConflict resolution tactics to ensure smooth progress in tough negotiations \n\nModule 8: Closing the Deal and Negotiation Follow-Up  \n\n Key strategies for successfully closing the deal while ensuring mutual satisfaction \nUnderstanding the psychological aspects of closing and how to create urgency without pressure \n Best practices for finalizing agreements and preparing the formal contract \nFollow-up techniques to maintain relationships and ensure smooth post-negotiation implementation \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/negotiation-skills-to-close-the-deal-2-day-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260421
DTEND;VALUE=DATE:20260423
DTSTAMP:20260513T071537
CREATED:20260112T010205Z
LAST-MODIFIED:20260112T070402Z
UID:50577-1776729600-1776902399@uoa-academy.com
SUMMARY:Sensory Awareness & Mindfulness (SAM)  (2 Days)
DESCRIPTION:Objectives  \nSensory Awareness & Mindfulness (SAM) is a wellbeing programme designed to help employees slow down\, reconnect with themselves\, and build healthier ways to cope with stress and emotional fatigue. The programme blends mindfulness with sensory-based self-care approaches to support professionals facing high workloads\, caregiving responsibilities\, and constant pressure.  \nOver two days\, participants will engage in guided sensory and mindfulness practices that enhance self-awareness\, emotional regulation\, and resilience. The programme focuses on practical\, experiential learning that participants can safely apply in daily work and personal life.  \nTarget Audience  \n\n Working Professionals \n Caretakers \n Helping Professionals \n Employees experiencing high workload or emotional demands \n\nLearning Outcomes  \n\n Understand the core pillars of self-care and the impact of neglecting wellbeing at work \n Recognise personal stress signals and early signs of burnout \n Apply mindfulness principles to manage emotional and mental challenges \nPractise a range of sensory-based self-care techniques \n Use creative expression as a tool for emotional processing and grounding\nDevelop a personal mindfulness and self-care routine \n\nCourse Outlines:  \nDay 1 – Awareness\, Regulation & Inner Stability  \nModule 1: Understanding Stress & the Modern Workplace \nWorkplace stress in today’s environment  \n\n Emotional load\, mental fatigue\, and burnout risks \n How stress affects focus\, mood\, and behaviour \n\nModule 2: The Body–Mind Connection  \n\n How the nervous system responds to stress \n Fight\, flight\, freeze and shutdown responses \n Recognising physical and emotional stress signals \n\nModule 3: Foundations of Mindfulness  \n\n What mindfulness is (and what it is not) \n Present-moment awareness \n The 9 attitudes of mindfulness \n Applying mindfulness at work \n\nModule 4: Sensory Awareness for Grounding  \n\n Using sight\, sound\, touch\, and movement to regulate emotions\nGrounding techniques for overwhelm and anxiety \n Sensory practices for focus and calm \n\nDay 2 – Expression\, Integration & Resilience Building  \nModule 5: Sensory-Based Self-Care Practices  \n\n Brainspotting (gaze spotting) for emotional release \n Mindfulness touch practices \n Mindfulness body movement and walking \n\nModule 6: Creative Expression for Emotional Processing  \n\n Expressive art as a non-verbal processing tool \n Bilateral music and drawing \n Painting and reflective writing for clarity \n\nModule 7: Building Emotional Resilience  \n\n Responding vs reacting \n Self-compassion and emotional balance \n Creating healthy coping strategies for daily stress \n\nModule 8: Integration & Personal Mindfulness Plan  \n\n Integrating mindfulness into daily routines \n Creating a simple\, sustainable self-care plan \n Reflection\, sharing\, and commitment to practice \n \n\nTraining Methodology  \nThis programme uses experiential learning\, sensory-based practices\, creative expression\, guided reflection\, and group sharing. Participants engage in hands-on mindfulness activities designed to promote awareness\, emotional regulation\, and resilience in a safe and supportive environment.  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/sensory-awareness-mindfulness-sam/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260421
DTEND;VALUE=DATE:20260423
DTSTAMP:20260513T071538
CREATED:20260112T011705Z
LAST-MODIFIED:20260112T070123Z
UID:50579-1776729600-1776902399@uoa-academy.com
SUMMARY:Strategic Leadership & Change Mastery (2 Days)
DESCRIPTION:Objectives  \nThe program is designed to equip leaders with skills to drive change and lead teams strategically. It develops a mindset of adaptability and forward‑thinking in leadership. This program offers participants relevant tools and frameworks for aligning team goals with organizational strategy and change.  \nTarget Audience  \nThe program is suitable for middle to senior-level managers\, department heads\, business unit leaders\, change agents\, transformation teams\, and high-potential talent in the leadership pipeline.  \nLearning Outcomes  \nBy the end of this program\, participants will be able to:  \n\n Apply strategic thinking frameworks to effectively align team actions with organizational goals. \n Lead change initiatives with clarity\, confidence\, and impactful communication. \nIdentify sources of resistance to change and implement strategies to manage them effectively. \n Apply a strategic change framework to drive successful transformation in the workplace. \n\nCourse Outlines: Day 1: Strategic Leadership Foundations  \nModule 1: The Role of a Strategic Leader  \n\n Moving from operational to strategic mindset \n Traits of high-impact leaders \n Personal leadership audit & clarity of purpose \n\nModule 2: Strategic Thinking & Alignment  \n\n Using SWOT\, PESTLE\, and Strategic Mapping \n Aligning team goals with organizational direction \n Making trade-offs and resource prioritization \n\nModule 3: Decision-Making Under Pressure  \n\n Critical thinking tools (e.g.\, 5 Whys\, Fishbone) \n Risk-aware and data-informed decisions \n Deciding with incomplete information \n\nDay 2: Change is the Only Constant!  \nModule 4: From Status Quo to Future State  \n\n Change Gurus and Paradigm Shift \n Lewin’s 3-Step Change Model \n Kotter’s 8-Step Change Model \n Who Says the Elephant Can’t Dance? \n\nModule 5: Transformation Matrix  \n\n Degree\, level\, and scope of change \n Continuous improvement vs drastic change \n Quick wins vs sustainable shifts \n Change agent \n\nModule 6: Change Management Framework  \n\n Organizational-wide change \n New KPIs\, behaviors\, coaching\, mentoring-performance \nCulture-wide change \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/strategic-leadership-change-mastery/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260421
DTEND;VALUE=DATE:20260423
DTSTAMP:20260513T071538
CREATED:20260112T014909Z
LAST-MODIFIED:20260112T070143Z
UID:50581-1776729600-1776902399@uoa-academy.com
SUMMARY:Basic Mandarin for Workplace Communication (2 Days)
DESCRIPTION:Objectives  \nThis programme is designed to help participants develop basic Mandarin communication skills for workplace and daily interactions. It focuses on pronunciation\, tones\, simple sentence structures\, and commonly used Mandarin expressions. Using an easy\, interactive\, and practical approach\, participants will gain confidence to communicate in basic Mandarin with colleagues\, customers\, and social contacts. The programme supports continuous learning and application in real-life workplace situations.  \nTarget Audience  \n\n Employees with no or minimal Mandarin knowledge \n Frontline and customer-facing staff \n Administrative and support staff \n Professionals interacting with Mandarin-speaking colleagues or customers \n\nLearning Outcomes  \nBy the end of this program\, participants will be able to:  \n\n Pronounce Hanyu Pinyin and the four Mandarin intonations \n Use basic Mandarin greetings and daily expressions \n Conduct a simple self-introduction and address others appropriately \nCommunicate basic preferences and simple needs \n Use common Mandarin vocabulary related to numbers\, time\, money\, places\, and daily activities \n Apply basic Mandarin in simple workplace and social conversations \n\nCourse Outlines: Module 1: Mental Preparation & Motivation  \n\n Understanding the importance of Mandarin communication \nBuilding confidence and interest in learning Mandarin \n\nModule 2: Hanyu Pinyin & Pronunciation  \n\n Introduction to Hanyu Pinyin \n Correct pronunciation techniques \n\nModule 3: Four Intonations (Tones)  \n\n Understanding the four Mandarin tones \n Practising tone accuracy \n\nModule 4: Daily Greetings & Useful Expressions  \n\n Common greetings \n Frequently used daily expressions \n\nModule 5: Self-Introduction & Addressing People  \n\n Introducing oneself \n Proper ways to address people \n\nDay 2 – Practical Vocabulary & Workplace Conversations Module 6: Basic Vocabulary for Daily & Workplace Use  \n\n Names of things and places \n Common nouns\, verbs\, adverbs\, and adjectives \n\nModule 7: Numbers\, Time & Money  \n\n Numbers and money value \n Time\, day\, week\, month\, and year \n\nModule 8: Simple Conversations & Preferences  \n\n Expressing likes and preferences \n Asking and answering simple questions \n\nModule 9: Practical Daily Situations  \n\n Basic shopping and bargaining \n Ordering food in restaurants \n\nModule 10: Practice & Reinforcement  \n\n Singing for pronunciation practice \n Simple conversation practice \n Short test and recap \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/basic-mandarin-for-workplace-communication-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
END:VCALENDAR