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DTSTART;VALUE=DATE:20240206
DTEND;VALUE=DATE:20240208
DTSTAMP:20260428T210057
CREATED:20240105T034118Z
LAST-MODIFIED:20240105T053112Z
UID:10974-1707177600-1707350399@uoa-academy.com
SUMMARY:Account Management & Client Retention (2 days)
DESCRIPTION:Objectives \nThe primary objective of the Account Management & Client Retention course is to equip professionals with the skills and strategies essential for effective account management and the retention of clients. The course aims to enhance participants’ ability to build strong client relationships\, maximize customer satisfaction\, and implement proactive account management practices that contribute to long-term client loyalty and business growth. \nTarget Audience \nThis course is designed for account managers\, middle management\, sales professionals\, and individuals responsible for managing client accounts and fostering client relationships. It is suitable for those seeking to refine their account management skills\, enhance client communication\, and implement effective retention strategies. Additionally\, it caters to business owners and managers who aim to improve overall customer satisfaction and client loyalty. \nLearning Outcomes  \n\nEnhance communication skills to build rapport and establish strong\, trust-based relationships with clients.\nLearn techniques for assessing and understanding client needs\, enabling the customization of services to meet individual client requirements.\nImplement client retention strategies to maximize customer satisfaction and foster long-term client loyalty.\nCultivate client advocacy by exceeding expectations\, providing exceptional service\, and creating positive client experiences.\n\n\nCourse Outlines: \nDay 1: \nModule 1: Build Knowledge of Strategic Account Management \n\nUnderstanding the strategic role of account management in business growth\nAligning client needs with organizational goals and objectives\n\nModule 2: Effective Communication for Client Relationships \n\nDeveloping strong communication skills to build rapport and trust\nTailoring communication styles to different client preferences\n\nModule 3: Client Needs Assessment Techniques \n\nImplementing effective techniques for assessing and understanding client needs\nCustomizing services to meet individual client requirements\n\nModule 4: Proactive Problem Resolution \n\nIdentifying potential issues and addressing client concerns proactively\nDeveloping problem-solving strategies to ensure client satisfaction\n\nDay 2: \nModule 5: Client Retention Strategies \n\nImplementing client retention strategies for long-term loyalty\nMaximizing customer satisfaction through personalized approaches\n\nModule 6:  Cross-Selling and Upselling Techniques \n\nLearning and applying techniques for cross-selling and upselling\nExpanding service offerings to meet additional client needs\n\nModule 7: Data Analysis for Client Insights \n\nUtilizing data analysis tools to gain insights into client behaviour\nApplying data-driven strategies for personalized account management\n\nModule 8: Building Client Advocacy \n\nCultivating client advocacy through exceptional service\n\nCreating positive client experiences to enhance brand loyalty and worth-of-mouth \nPricing: \nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 6% SST\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/UOAAEX\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/account-management-client-retention/
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