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BEGIN:VEVENT
DTSTART;VALUE=DATE:20260414
DTEND;VALUE=DATE:20260415
DTSTAMP:20260412T041106
CREATED:20260109T075216Z
LAST-MODIFIED:20260122T025454Z
UID:50554-1776124800-1776211199@uoa-academy.com
SUMMARY:Workplace Hazardous Materials Information
DESCRIPTION:Objectives  \nThe Workplace Hazardous Materials Information (WHMIS) programme is designed to provide participants with a comprehensive understanding of hazardous materials in the workplace and the associated safety measures. The programme equips participants with the necessary knowledge to identify\, handle\, and manage hazardous materials effectively while fostering a safety-conscious culture. Emphasis is placed on regulatory awareness\, proactive risk control\, and practical application to safeguard worker well-being.  \nTarget Audience  \nThis training is suitable for employees and professionals across industries where exposure to hazardous materials is present. It is designed for individuals responsible for handling\, storing\, and managing hazardous materials\, as well as those involved in maintaining a safe work environment. The programme is appropriate for both new and experienced personnel  \nLearning Outcomes  \n\n Understand potential risks associated with hazardous materials and apply appropriate safety measures \n Demonstrate awareness of WHMIS regulations and compliance requirements \nContribute actively to creating a safe and secure working environment \nApply informed practices to minimise risks related to hazardous materials \nSupport overall workplace safety through effective hazardous material management \n\nCourse Outlines:  \nModule 1: Introduction to Hazardous Materials  \n\n Significance of hazardous materials in the workplace \nOverview of WHMIS principles \n Importance of a safety-conscious culture \n\nModule 2: Identification & Safe Handling of Hazardous Materials  \n\n Techniques for identifying hazardous materials \n Safe handling practices \n Practical applications across different industries \n\nModule 3: Hazardous Materials Management & Storage  \n\n Effective handling and storage methods \n Strategies for managing hazardous materials \n Compliance with WHMIS regulations \n\nModule 4: WHMIS Regulations & Compliance Awareness  \n\n Understanding WHMIS regulatory requirements \n Legal implications of non-compliance \n Case examples and compliance lessons \n\nModule 5: Proactive Safety Measures & Risk Minimisation  \n\n Implementing proactive safety measures \n Hazard communication strategies \n Practical approaches to risk minimisation \n Promoting shared responsibility for workplace safety\n\nPRICING: \n\nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/workplace-hazardous-materials-information-4/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260414
DTEND;VALUE=DATE:20260416
DTSTAMP:20260412T041106
CREATED:20260109T075828Z
LAST-MODIFIED:20260112T070745Z
UID:50556-1776124800-1776297599@uoa-academy.com
SUMMARY:Mastering Canva Design with AI  (2 days)
DESCRIPTION:Objectives  \nThis workshop program is designed to empower professionals to effectively use Canva and its AI-powered tools to elevate their design skills for company-related content. From learning the basics of Canva’s interface to customizing brand-aligned templates and leveraging AI tools for faster\, smarter design\, participants will gain practical knowledge to create visually compelling and consistent corporate materials.  \nThrough guided tutorials\, real-world design challenges\, and collaborative feedback\, this workshop helps teams enhance internal communication assets\, client presentations\, reports\, marketing visuals\, and social media content. Whether you’re new to Canva or looking to upgrade your creative workflow with AI\, this program will help participants confidently create branded\, professional-quality designs with ease and efficiency.  \nTarget Audience  \nThis workshop is ideal for professionals\, entrepreneurs\, educators\, content creators\, and administrative staff who want to improve their visual communication through compelling designs. It is suitable for individuals with little to no design background\, as well as those looking to enhance their content creation using Canva and its AI tools for work\, branding\, teaching\, or personal projects.  \nLearning Outcomes  \nUpon completing this 2- day workshop\, participants should be able to :  \n\n Identify basic elements of Canva’s interface \n Understand Canva’s design features to creating visually balanced designs \nAble to create a simple graphic design using Canva\, either from scratch or by customizing an existing template. \n Use Canva to design simple marketing or communication materials such as posters\, infographics\, or slides aligned with company branding. \n Design and customise company-specific templates from scratch or using AI tools\, ensuring consistency with corporate identity and communication goals.Be willing to take on different roles in order to achieve the larger goal\, even though the roles may be more challenging or harder \n Understand how a leader can create the environment for teamwork to happen \n\nCourse Outlines: Day 1 – Canva Fundamentals & Core Design Skills  \nModule 1: Introduction to Canva & Design Thinking  \n\n Overview of Canva and its workplace applications \n Benefits of using Canva for corporate communication\nCreating and setting up a Canva account \n Navigating the Canva interface \n\nModule 2: Basic Design Elements  \n\n Understanding templates and design types \n Using text\, colours\, shapes\, and lines \n Uploading and using personal or company images \n Hands-on activity: Designing a basic poster \n\nModule 3: Working with Templates\, Images & Icons  \n\n Customising pre-designed templates \n Managing layers and grouping elements \n Using Canva’s image and icon libraries \n Best practices for image placement and cropping \n\nModule 4: Layout\, Visual Balance & Data Visualisation  \n\n Designing with grids and frames \n Creating photo collages and visual layouts \n Using charts and graphs for reports and presentations \nHands-on activity: Turning raw data into branded visuals \n\nDay 2 – Advanced Design\, AI Tools & Collaboration  \nModule 5: Advanced Typography & Design Pitfalls  \n\n Advanced text effects and typography controls \n Managing spacing\, alignment\, and hierarchy \n Common design mistakes and how to fix them \n Introduction to Canva AI tools \n\nModule 6: Creating Professional Presentations in Canva  \n\n Designing multi-slide presentations \n Applying brand colours\, fonts\, and layouts \n Using transitions\, animations\, and visual storytelling \nHands-on activity: Creating a branded slide deck \n\nModule 7: Collaboration\, Workflow & AI-Powered Creativity  \n\n Sharing designs and collaborating with teams \n Using comments\, version history\, and export options \nExploring Canva AI tools (Magic Write\, Magic Design) \nUsing AI for productivity while maintaining brand consistency \n\nModule 8: Final Design Project & Presentation  \n\n Individual or group design project \n Presentation of final designs \n Design critique\, feedback\, and improvement tips \n Programme wrap-up and Q&A \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/mastering-canva-design-with-ai-professional-workshop/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260415
DTEND;VALUE=DATE:20260417
DTSTAMP:20260412T041106
CREATED:20260109T080822Z
LAST-MODIFIED:20260112T070717Z
UID:50558-1776211200-1776383999@uoa-academy.com
SUMMARY:Level 1: Microsoft Excel (Beginner)
DESCRIPTION:Objectives  \nThe Level 1 Microsoft Excel (Fundamentals) course aims to provide participants with a foundational understanding of Excel’s fundamental features and functionalities. The primary objective is to equip participants with essential skills\, enabling them to navigate the Excel interface\, create and format spreadsheets\, perform basic calculations\, and utilize key tools for data analysis. This course focuses on building a solid Excel proficiency for beginners\, laying the groundwork for more advanced data manipulation and analysis in subsequent levels.  \nTarget Audience  \nThe target audience for this Microsoft Excel Fundamentals – Level 1 course is beginners and individuals with little to no prior experience with Excel. It is ideal for office workers\, students\, administrative professionals\, or anyone who needs to work with data and wants to gain a fundamental understanding of Excel’s basic functionalities.  \nLearning Outcomes  \n\n Navigate the Excel interface confidently and efficiently. \n Create\, save\, and manage spreadsheets and workbooks. \n Format data and cells to make the spreadsheet visually appealing and organized. \nPerform basic calculations using formulas and functions\, such as addition\, subtraction\, multiplication\, and division. \n Develop a solid foundation in Microsoft Excel\, providing a basis for further learning and more advanced Excel courses. \n\nCourse Outlines: Day 1:  \nModule 1: Introduction to Microsoft Excel  \n\n Excel interface and navigation \n Working with workbooks and worksheets \n Basic data entry and editing techniques \n\nModule 2: Formatting Data and Cells  \n\n Applying font styles and formatting \n Adjusting cell alignments and indents \n Using borders and shading \n Formatting numbers and dates \n\nModule 3: Basic Formulas and Functions  \n\n Understanding cell references (relative and absolute) \nPerforming arithmetic calculations \n Using SUM\, AVERAGE\, COUNT\, and other essential functions \nApplying auto-fill and auto-series techniques \n\nModule 4: Data Sorting and Filtering  \n\n Sorting data in ascending and descending order \n Applying custom sorts based on specific criteria \n Using AutoFilter to filter data \n\nDay 2:  \nModule 5: Working with Tables  \n\n Creating and managing Excel tables \n Using table features for data organization and analysis \n Utilizing the “Total Row” feature to calculate summary statistics within the table \nUnderstanding the benefits of using structured references in formulas within tables \n\nModule 6: Data Visualization with Charts  \n\n Creating different chart types (column\, bar\, pie\, line\, etc.) \n Formatting and customizing charts for better visualization \n Applying chart elements like axis titles and chart titles for better context \nModifying chart types and switching rows/columns for varied chart representations \n\nModule 7: Conditional Formatting  \n\n Applying conditional formatting to highlight data based on specific rules \nUsing icon sets\, data bars\, and color scales \n Utilizing conditional formatting to identify duplicates or unique values in data \nManaging and clearing conditional formatting rules as needed \n\nModule 8: Printing and Page Setup  \n\n Previewing and adjusting print settings \n Page layout and print area settings \n Printing options for worksheets and workbooks \n\n  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/level-1-microsoft-excel-training-beginner-fundamentals/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260415
DTEND;VALUE=DATE:20260417
DTSTAMP:20260412T041106
CREATED:20260109T081355Z
LAST-MODIFIED:20260112T070647Z
UID:50560-1776211200-1776383999@uoa-academy.com
SUMMARY:Smart Office Management & Administration
DESCRIPTION:Objectives  \nModern office professionals are required to manage increasing workloads\, evolving technologies\, and complex stakeholder expectations while maintaining professionalism and efficiency. This programme provides a structured and practical approach to office management and administrative excellence in today’s workplace. It addresses organisation\, time and task management\, communication\, and working effectively with superiors. The programme also introduces practical tools and techniques to improve daily work routines and personal effectiveness. Participants will gain clarity\, structure\, and confidence in managing their administrative responsibilities in a professional office environment.  \nTarget Audience  \n\n Administrative Professionals \n Office Managers and Executive Assistants \n Personal Assistants and Secretaries \n Clerical and Support Staff \n Employees involved in office coordination and administrative functions \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Apply structured approaches to organise office work and administrative responsibilities \n Manage time\, tasks\, and priorities more effectively in a dynamic work environment \nDemonstrate professional communication and workplace etiquette\nWork more effectively with superiors and internal stakeholders \n Utilise practical tools and techniques to improve daily work routines and efficiency \n\nCourse Outlines  \nDay 1: FOUNDATIONS OF EFFECTIVE OFFICE MANAGEMENT Module 1: Introduction to Modern Office Administration  \n\n The evolving role of office and administrative professionals \nGetting organised in a fast-paced work environment \nAdapting to IR 4.0\, digitalisation\, and AI in office administration \nUnderstanding expectations of a modern administrative role \n\nModule 2: Managing Time & Work Priorities  \n\n Managing personal time and coordinating schedules \nKeeping others on track and maintaining timelines \n Prioritisation using urgency vs importance \n SMART planning and goal-setting for administrative tasks \n\nModule 3: Managing Tasks\, Managing Self  \n\n Applying the 80:20 principle at work \n Understanding effectiveness vs efficiency \n Professional grooming and workplace presence \n Organising meetings and meeting etiquette \n Office ethics with internal and external stakeholders \n\nModule 4: Interpersonal Communication in the Workplace  \n\n Verbal and non-verbal communication skills \n Understanding body language and workplace signals \nPersonal image and professional impression \n Building internal networks and professional relationships\n\nDay 2: WORKING SMARTER & BUILDING PROFESSIONAL PARTNERSHIPS  \nModule 5: Managing Expectations of Superiors  \n\n Understanding different leadership styles \n Identifying your superior’s working preferences \n Balancing superior expectations with organisational policies \n Managing upward communication professionally \n\nModule 6: The Team of Two – Partnering with Your Boss  \n\n Building effective working relationships with superiors \n Compatibility vs chemistry in working styles \n Influencing and convincing skills at work \n Supporting decision-making and execution \n\nModule 7: Tools & Techniques to Organise Work Routine  \n\n Idea management through mind charting \n Planning work using activity vs timeline matrix \n Visual control and work monitoring \n Work alignment and follow-up techniques \n Managing updates and progress tracking \n\nModule 8: Wrap-Up & Moving Forward  \n\n Consolidation of key learning points \n Identifying improvement areas in daily work routines \n Translating learning into practical workplace actions \n Personal action planning for continuous improvement \n\nTraining Methodology  \nThis programme uses an interactive and practical learning approach\, combining guided discussions\, workplace scenarios\, hands-on exercises\, and individual reflection. Participants practise applying tools and techniques through real administrative situations to improve organisation\, communication\, and work efficiency. The focus is on immediate workplace application to ensure learning translates into improved performance and professionalism.  \n  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/smart-office-management-administration-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260421
DTEND;VALUE=DATE:20260423
DTSTAMP:20260412T041106
CREATED:20260109T083023Z
LAST-MODIFIED:20260112T070535Z
UID:50562-1776729600-1776902399@uoa-academy.com
SUMMARY:Multitasking & Time Management at the Workplace (2 Days)
DESCRIPTION:Objectives  \nThe “Managing Multiple Tasks and Work Priorities” course is designed to equip participants with effective strategies and techniques for managing their workload\, prioritizing tasks\, and maximizing productivity in a dynamic and fast-paced work environment. Through practical exercises\, discussions\, and real-life scenarios\, participants will learn how to effectively handle multiple responsibilities\, make informed decisions on task prioritization\, and enhance their time management skills.  \nTarget Audience  \nThe “Managing Multiple Tasks and Work Priorities” course is designed for professionals at all levels who are faced with managing multiple tasks\, responsibilities\, and competing priorities in their work. It is suitable for individuals from various industries and roles\, including managers\, supervisors\, project leads\, team members\, and anyone seeking to enhance their task management and work prioritization skills.  \nLearning Outcomes  \n\n Assess and analyze their workload to effectively manage multiple tasks and responsibilities. \n Apply proven time management techniques to maximize productivity and minimize time wastage. \n Prioritize tasks based on importance\, urgency\, and organizational goals. \nImplement strategies to minimize interruptions and distractions and maintain focus.\n\nCourse Outlines: Day 1:  \nModule 1: Introduction to Managing Multiple Tasks and Work Priorities  \n\nUnderstanding the challenges and impact of managing multiple tasks. \nIdentifying common time management pitfalls and how they affect productivity. \nSetting goals for improving task management and work prioritization. \nAnalyzing Workload and Task Prioritization \n\nModule 2: Assessing the current workload and identifying tasks and responsibilities.  \n\nApplying prioritization techniques to categorize tasks based on importance and urgency. \n Identifying key factors and criteria for effective task prioritization. \n Time Management Techniques \n\nModule 3: Exploring proven time management strategies and techniques.  \nSetting realistic deadlines and creating a time management plan.  \n\n Overcoming procrastination and managing distractions. \n Managing Interruptions and Distractions \n\nModule 4: Identifying common interruptions and distractions in the workplace.  \n\nImplementing strategies to minimize and effectively handle interruptions. \nDeveloping techniques to regain focus and maintain productivity. \n Delegating and Outsourcing Tasks \n\nDay 2:  \nModule 5: Recognizing tasks that can be delegated or outsourced.  \n\nUnderstanding the criteria for determining tasks that are suitable for delegation or outsourcing. \n Identifying tasks that are repetitive\, time-consuming\, or outside your core competency. \n Evaluating the potential benefits and risks associated with delegating or outsourcing specific tasks. \n\nModule 6: Effective Task and Project Planning  \n\n Breaking down projects into manageable tasks and creating action plans. \nUtilizing task management tools and software for planning and tracking progress. \nIncorporating flexibility and adaptability in task and project planning. \n\nModule 7: Prioritization Decision-Making  \n\n Making informed decisions on task prioritization based on organizational goals and deadlines. \n Applying techniques such as the Eisenhower Matrix or ABC Analysis. \nEvaluating trade-offs and considering the impact of task prioritization decisions. \n\nModule 8: Managing Work Overload and Stress  \n\n Recognizing signs of work overload and stress. \n Implementing stress management techniques and self-care practices. \nSeeking support and resources to manage work-related stress effectively. \n\n  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/multitasking-time-management-at-the-workplace-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260421
DTEND;VALUE=DATE:20260423
DTSTAMP:20260412T041106
CREATED:20260112T005457Z
LAST-MODIFIED:20260112T070452Z
UID:50575-1776729600-1776902399@uoa-academy.com
SUMMARY:Negotiation Skills to Close the Deal  (2 days)
DESCRIPTION:Objectives  \nThis training “Negotiation Skills to Close the Deal” course is designed to equip participants with the essential negotiation skills required to successfully close deals and agreements. The objectives include providing a comprehensive understanding of negotiation principles\, strategies\, and techniques. Participants will learn to navigate the complexities of negotiations\, build effective communication\, and develop the confidence to achieve favorable outcomes. By the end of the course\, participants will possess the tools to approach negotiations strategically\, overcome challenges\, and secure mutually beneficial deals.  \nTarget Audience  \nProfessionals involved in sales\, business development\, procurement\, and anyone engaged in deal-making activities especially all the executives and managers will benefit from this course. It is suitable for individuals seeking to enhance their negotiation skills\, whether they are experienced negotiators looking to refine their techniques or individuals entering roles that involve deal closures. This course is also valuable for entrepreneurs and business leaders aiming to foster a negotiation-savvy culture within their organizations.  \nLearning Outcomes  \n\n Develop a deep understanding of negotiation principles\, strategies\, and techniques crucial for successful deal-making. \n Acquire effective communication skills to build rapport\, actively listen\, and persuasively convey ideas during negotiations. \n Cultivate the ability to recognize and leverage favorable negotiation opportunities while addressing potential challenges. \n Gain confidence in navigating complex negotiations and adapt strategies to diverse situations. \n Integrate ethical considerations into negotiation practices to foster trust and cultivate long-term business relationships. \n\nCourse Outlines: Day 1  \nModule 1: Introduction to Negotiation  \n\n Overview of negotiation principles\, strategies\, and techniques \n Understanding the importance of effective negotiation in deal-making \n\nModule 2: Comprehensive Understanding of Negotiation Dynamics  \n\n Deep dive into negotiation principles crucial for successful deal-making \nAnalysis of negotiation strategies and their applications \n\nModule 3: Communication Excellence in Negotiations  \n\n Acquiring effective communication skills for building rapport \n Techniques for active listening and persuasively conveying ideas during negotiations \n\nModule 4: Navigating the Complexities of Negotiations  \n\n Strategies for navigating negotiation complexities \n Building confidence to achieve favorable outcomes in diverse negotiation scenarios \n\nDay 2  \nModule 5: Recognizing and Leveraging Opportunities  \n\n Cultivating the ability to recognize and leverage favorable negotiation opportunities \nAddressing potential challenges in negotiations \n\nModule 6: Integrating Ethical Considerations  \n\n Importance of ethical considerations in negotiation practices \n Strategies for fostering trust and cultivating long-term business relationships \n\nModule 7: Overcoming Objections and Handling Difficult Situations  \n\nTechniques for addressing objections effectively without breaking rapport \nStrategies for staying calm and composed in difficult or high-pressure negotiation scenarios \n Methods to reframe objections and turn them into opportunities for agreement \nConflict resolution tactics to ensure smooth progress in tough negotiations \n\nModule 8: Closing the Deal and Negotiation Follow-Up  \n\n Key strategies for successfully closing the deal while ensuring mutual satisfaction \nUnderstanding the psychological aspects of closing and how to create urgency without pressure \n Best practices for finalizing agreements and preparing the formal contract \nFollow-up techniques to maintain relationships and ensure smooth post-negotiation implementation \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/negotiation-skills-to-close-the-deal-2-day-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260421
DTEND;VALUE=DATE:20260423
DTSTAMP:20260412T041106
CREATED:20260112T010205Z
LAST-MODIFIED:20260112T070402Z
UID:50577-1776729600-1776902399@uoa-academy.com
SUMMARY:Sensory Awareness & Mindfulness (SAM)  (2 Days)
DESCRIPTION:Objectives  \nSensory Awareness & Mindfulness (SAM) is a wellbeing programme designed to help employees slow down\, reconnect with themselves\, and build healthier ways to cope with stress and emotional fatigue. The programme blends mindfulness with sensory-based self-care approaches to support professionals facing high workloads\, caregiving responsibilities\, and constant pressure.  \nOver two days\, participants will engage in guided sensory and mindfulness practices that enhance self-awareness\, emotional regulation\, and resilience. The programme focuses on practical\, experiential learning that participants can safely apply in daily work and personal life.  \nTarget Audience  \n\n Working Professionals \n Caretakers \n Helping Professionals \n Employees experiencing high workload or emotional demands \n\nLearning Outcomes  \n\n Understand the core pillars of self-care and the impact of neglecting wellbeing at work \n Recognise personal stress signals and early signs of burnout \n Apply mindfulness principles to manage emotional and mental challenges \nPractise a range of sensory-based self-care techniques \n Use creative expression as a tool for emotional processing and grounding\nDevelop a personal mindfulness and self-care routine \n\nCourse Outlines:  \nDay 1 – Awareness\, Regulation & Inner Stability  \nModule 1: Understanding Stress & the Modern Workplace \nWorkplace stress in today’s environment  \n\n Emotional load\, mental fatigue\, and burnout risks \n How stress affects focus\, mood\, and behaviour \n\nModule 2: The Body–Mind Connection  \n\n How the nervous system responds to stress \n Fight\, flight\, freeze and shutdown responses \n Recognising physical and emotional stress signals \n\nModule 3: Foundations of Mindfulness  \n\n What mindfulness is (and what it is not) \n Present-moment awareness \n The 9 attitudes of mindfulness \n Applying mindfulness at work \n\nModule 4: Sensory Awareness for Grounding  \n\n Using sight\, sound\, touch\, and movement to regulate emotions\nGrounding techniques for overwhelm and anxiety \n Sensory practices for focus and calm \n\nDay 2 – Expression\, Integration & Resilience Building  \nModule 5: Sensory-Based Self-Care Practices  \n\n Brainspotting (gaze spotting) for emotional release \n Mindfulness touch practices \n Mindfulness body movement and walking \n\nModule 6: Creative Expression for Emotional Processing  \n\n Expressive art as a non-verbal processing tool \n Bilateral music and drawing \n Painting and reflective writing for clarity \n\nModule 7: Building Emotional Resilience  \n\n Responding vs reacting \n Self-compassion and emotional balance \n Creating healthy coping strategies for daily stress \n\nModule 8: Integration & Personal Mindfulness Plan  \n\n Integrating mindfulness into daily routines \n Creating a simple\, sustainable self-care plan \n Reflection\, sharing\, and commitment to practice \n \n\nTraining Methodology  \nThis programme uses experiential learning\, sensory-based practices\, creative expression\, guided reflection\, and group sharing. Participants engage in hands-on mindfulness activities designed to promote awareness\, emotional regulation\, and resilience in a safe and supportive environment.  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/sensory-awareness-mindfulness-sam/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260421
DTEND;VALUE=DATE:20260423
DTSTAMP:20260412T041106
CREATED:20260112T011705Z
LAST-MODIFIED:20260112T070123Z
UID:50579-1776729600-1776902399@uoa-academy.com
SUMMARY:Strategic Leadership & Change Mastery (2 Days)
DESCRIPTION:Objectives  \nThe program is designed to equip leaders with skills to drive change and lead teams strategically. It develops a mindset of adaptability and forward‑thinking in leadership. This program offers participants relevant tools and frameworks for aligning team goals with organizational strategy and change.  \nTarget Audience  \nThe program is suitable for middle to senior-level managers\, department heads\, business unit leaders\, change agents\, transformation teams\, and high-potential talent in the leadership pipeline.  \nLearning Outcomes  \nBy the end of this program\, participants will be able to:  \n\n Apply strategic thinking frameworks to effectively align team actions with organizational goals. \n Lead change initiatives with clarity\, confidence\, and impactful communication. \nIdentify sources of resistance to change and implement strategies to manage them effectively. \n Apply a strategic change framework to drive successful transformation in the workplace. \n\nCourse Outlines: Day 1: Strategic Leadership Foundations  \nModule 1: The Role of a Strategic Leader  \n\n Moving from operational to strategic mindset \n Traits of high-impact leaders \n Personal leadership audit & clarity of purpose \n\nModule 2: Strategic Thinking & Alignment  \n\n Using SWOT\, PESTLE\, and Strategic Mapping \n Aligning team goals with organizational direction \n Making trade-offs and resource prioritization \n\nModule 3: Decision-Making Under Pressure  \n\n Critical thinking tools (e.g.\, 5 Whys\, Fishbone) \n Risk-aware and data-informed decisions \n Deciding with incomplete information \n\nDay 2: Change is the Only Constant!  \nModule 4: From Status Quo to Future State  \n\n Change Gurus and Paradigm Shift \n Lewin’s 3-Step Change Model \n Kotter’s 8-Step Change Model \n Who Says the Elephant Can’t Dance? \n\nModule 5: Transformation Matrix  \n\n Degree\, level\, and scope of change \n Continuous improvement vs drastic change \n Quick wins vs sustainable shifts \n Change agent \n\nModule 6: Change Management Framework  \n\n Organizational-wide change \n New KPIs\, behaviors\, coaching\, mentoring-performance \nCulture-wide change \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/strategic-leadership-change-mastery/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260421
DTEND;VALUE=DATE:20260423
DTSTAMP:20260412T041106
CREATED:20260112T014909Z
LAST-MODIFIED:20260112T070143Z
UID:50581-1776729600-1776902399@uoa-academy.com
SUMMARY:Basic Mandarin for Workplace Communication (2 Days)
DESCRIPTION:Objectives  \nThis programme is designed to help participants develop basic Mandarin communication skills for workplace and daily interactions. It focuses on pronunciation\, tones\, simple sentence structures\, and commonly used Mandarin expressions. Using an easy\, interactive\, and practical approach\, participants will gain confidence to communicate in basic Mandarin with colleagues\, customers\, and social contacts. The programme supports continuous learning and application in real-life workplace situations.  \nTarget Audience  \n\n Employees with no or minimal Mandarin knowledge \n Frontline and customer-facing staff \n Administrative and support staff \n Professionals interacting with Mandarin-speaking colleagues or customers \n\nLearning Outcomes  \nBy the end of this program\, participants will be able to:  \n\n Pronounce Hanyu Pinyin and the four Mandarin intonations \n Use basic Mandarin greetings and daily expressions \n Conduct a simple self-introduction and address others appropriately \nCommunicate basic preferences and simple needs \n Use common Mandarin vocabulary related to numbers\, time\, money\, places\, and daily activities \n Apply basic Mandarin in simple workplace and social conversations \n\nCourse Outlines: Module 1: Mental Preparation & Motivation  \n\n Understanding the importance of Mandarin communication \nBuilding confidence and interest in learning Mandarin \n\nModule 2: Hanyu Pinyin & Pronunciation  \n\n Introduction to Hanyu Pinyin \n Correct pronunciation techniques \n\nModule 3: Four Intonations (Tones)  \n\n Understanding the four Mandarin tones \n Practising tone accuracy \n\nModule 4: Daily Greetings & Useful Expressions  \n\n Common greetings \n Frequently used daily expressions \n\nModule 5: Self-Introduction & Addressing People  \n\n Introducing oneself \n Proper ways to address people \n\nDay 2 – Practical Vocabulary & Workplace Conversations Module 6: Basic Vocabulary for Daily & Workplace Use  \n\n Names of things and places \n Common nouns\, verbs\, adverbs\, and adjectives \n\nModule 7: Numbers\, Time & Money  \n\n Numbers and money value \n Time\, day\, week\, month\, and year \n\nModule 8: Simple Conversations & Preferences  \n\n Expressing likes and preferences \n Asking and answering simple questions \n\nModule 9: Practical Daily Situations  \n\n Basic shopping and bargaining \n Ordering food in restaurants \n\nModule 10: Practice & Reinforcement  \n\n Singing for pronunciation practice \n Simple conversation practice \n Short test and recap \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/basic-mandarin-for-workplace-communication-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260505
DTEND;VALUE=DATE:20260507
DTSTAMP:20260412T041106
CREATED:20260112T020455Z
LAST-MODIFIED:20260112T070302Z
UID:50583-1777939200-1778111999@uoa-academy.com
SUMMARY:From Customer Service to Customer Experience (2 Days)
DESCRIPTION:Objectives  \nThis programme helps participants move beyond basic service delivery toward creating memorable customer experiences. Participants learn to anticipate needs\, handle complaints with empathy\, and deliver consistent excellence that builds loyalty and brand trust. The programme aims to:  \n\n Strengthen participants’ ability to manage customers with professionalism and care. \nDevelop proactive service behaviors that exceed expectations. \n Equip teams with practical recovery strategies for real-life service challenges. \n\nTarget Audience  \nFrontline Staff\, Customer Service Representatives\, Call Centre Agents\, Hospitality Teams\, Sales Assistants\, and anyone involved in direct customer interaction.  \nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Differentiate between customer service and customer experience. \n Demonstrate proactive service behaviors in handling daily interactions. \nApply the WOW Recovery method to turn complaints into loyalty. \n Use empathy\, tone\, and anticipation to manage diverse customer emotions. \nCreate a consistent service culture that reflects organizational values. \n\nCourse Outlines  \nDay 1: Creating Memorable Moments  \nModule 1: The Shift from Service to Experience  \nProgram Content:  \n\n What defines excellent customer experience today \n Emotional connection and memory in customer loyalty \nThe “Moments that Matter” concept \n\nActivities / Exercises:  \n\n Service Story Reflection: Best and worst experience \n Group activity: Mapping your customer’s journey \n\nModule 2: Communication that Connects  \nProgram Content:  \n\n Verbal and non-verbal communication in service interactions \nTone\, empathy\, and active listening skills \n Handling diverse personalities and emotional triggers \n\nActivities / Exercises:  \n\n Empathy simulation: “Walk in My Shoes” \n Role-play: Calming an upset customer \n\nDay 2: Anticipate\, Recover\, and Delight  \nModule 3: Proactive Service & Anticipation Skills  \nProgram Content:  \n\n Reading customer cues before problems arise \n Anticipating needs based on service patterns \n Service personalization techniques \n\nActivities / Exercises:  \n\n “Guest Radar” observation game \n Team brainstorm: Anticipation in your department \n\nModule 4: WOW Recovery & Lasting Impressions  \nProgram Content:  \n\n Handling complaints using the WOW Recovery model \nTurning service failure into a relationship opportunity \n Building habits for consistent service excellence \n\nActivities / Exercises:  \n\n Real complaint analysis: “What went wrong?” \n Group presentation: Design your department’s WOW recovery plan \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/from-customer-service-to-customer-experience-2-day-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260505
DTEND;VALUE=DATE:20260507
DTSTAMP:20260412T041106
CREATED:20260112T021406Z
LAST-MODIFIED:20260112T070210Z
UID:50587-1777939200-1778111999@uoa-academy.com
SUMMARY:Speak & Write Confidently with Better English (2 Days)
DESCRIPTION:Objectives  \nThe objective of this training course is to enhance participants’ confidence and effectiveness in speaking and writing English in the workplace. This programme is designed for professionals who already possess basic English knowledge but require improvement in fluency\, clarity\, and professional communication.  \nThe course focuses on practical workplace communication\, helping participants express ideas clearly\, participate confidently in discussions\, and produce professional written communication such as emails\, messages\, and simple reports. By addressing common Malaysian English challenges\, participants will develop stronger communication skills applicable to daily work situations.  \nTarget Audience  \nThis training course is designed for Malaysian working professionals who have basic to intermediate English proficiency and use English in their daily work. It is particularly suitable for:  \n\n Executives\, officers\, supervisors\, and support staff \n Frontline and customer-facing employees \n Employees who understand English but lack confidence in speaking and writing \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Speak more confidently in workplace conversations and meetings \n Express ideas clearly without overthinking \n Write professional emails and messages with clarity and confidence \nReduce common Malaysian English errors \n Communicate more effectively in daily work situations \n\nCourse Outlines  \nDAY 1: Speaking with Confidence in the Workplace  \nModule 1: Workplace English in the Malaysian Context  \n\n Common communication challenges faced by Malaysian professionals \nUnderstanding the gap between knowing and speaking English \nDifferences between casual and professional English \n Building awareness of speaking habits and confidence levels \n\nModule 2: Speaking Clearly and Naturally  \n\n Structuring thoughts before speaking \n Improving clarity\, pronunciation\, and intonation \n Avoiding direct translation from Bahasa Malaysia \n Using simple and correct English confidently \n\nModule 3: Confident Communication in Meetings and Discussions  \n\n Expressing opinions\, ideas\, and suggestions professionally \nAsking questions and clarifying information \n Agreeing and disagreeing politely \n Managing hesitation and interruptions \n\nModule 4: Handling Workplace Conversations and Situations  \n\n Communicating with colleagues\, seniors\, and clients \n Giving explanations\, updates\, and instructions \n Handling misunderstandings professionally \n Building confidence to speak up at work \n\nDAY 2: Writing Clearly and Professionally  \nModule 5: Principles of Professional Workplace Writing  \n\n Writing clearly and concisely \n Common sentence and grammar errors in Malaysian English\nStructuring sentences and paragraphs effectively \n Writing with appropriate tone and professionalism \n\nModule 6: Writing Effective Emails and Workplace Messages  \n\n Structuring professional emails \n Writing requests\, updates\, and follow-ups \n Professional WhatsApp and internal communication \nAvoiding unclear or overly direct messages \n\nModule 7: Writing Simple Reports\, Notes\, and Documentation  \n\n Writing short reports and summaries \n Organising ideas logically \n Using appropriate vocabulary and tone \n Reducing overthinking and improving writing confidence \n\nModule 8: Integrating Speaking and Writing Skills  \n\n Thinking in English for better fluency \n Applying speaking skills to writing tasks \n Personal communication improvement plan \n Sustaining confidence and continuous improvement\n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/speak-write-confidently-with-better-english-2-day-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260505
DTEND;VALUE=DATE:20260507
DTSTAMP:20260412T041106
CREATED:20260112T022410Z
LAST-MODIFIED:20260112T070241Z
UID:50589-1777939200-1778111999@uoa-academy.com
SUMMARY:Certification Basic First Aid Training (BOFAC) + CPR Training + AED Training (2 days)
DESCRIPTION:Objectives  \nThe Certification Basic First Aid Training (BOFAC) + CPR Training + AED Training is a comprehensive 2-day course designed to equip participants with essential first aid skills\, CPR techniques\, and AED operation knowledge. Participants will learn how to respond effectively to emergencies\, provide life-saving interventions\, and manage common injuries\, illnesses\, and medical conditions. The course combines theoretical knowledge with hands-on practice\, simulations\, and role-play exercises to ensure participants develop the necessary skills and confidence to handle emergency situations.  \nTarget Audience  \nThe Certification Basic First Aid Training (BOFAC) + CPR Training + AED Training is specifically designed for individuals who are expected to perform first aid in their workplace. This comprehensive course is aimed at providing participants with the necessary knowledge and skills to effectively respond to medical emergencies and provide immediate care to injured or ill individuals.  \nLearning Outcomes  \n\n Understand the importance of basic first aid and CPR in emergency situations. \nDemonstrate proficiency in providing CPR to adults\, children\, and infants. \nOperate an Automated External Defibrillator (AED) effectively and safely. \nAssess and prioritize injuries and illnesses\, and provide appropriate first aid interventions. \n\nDay 2:  \nModule 6: First Aid for Medical Conditions  \n\n Recognizing and responding to heart attacks\, strokes\, and seizures \nManaging diabetes-related emergencies \n Administering appropriate first aid for asthma attacks and other respiratory conditions \n\nModule 7: First Aid for Pediatric Emergencies  \n\n Specific considerations for providing first aid to infants and children \nManaging common pediatric emergencies\, such as fevers\, seizures\, and allergic reactions \n Techniques for comforting and calming distressed children during first aid situations \n\nModule 8: First Aid in Remote and Disaster Situations  \n\n Understanding the unique challenges and considerations in remote and disaster settings \n Essential first aid skills for wilderness\, outdoor\, or remote locations \nPreparing and responding to natural disasters and other large-scale emergencies \n\nModule 9: Practical Scenarios and Role-Play Exercises  \n\n Engaging in simulated emergency scenarios to apply first aid and CPR skills \nParticipating in role-play exercises to practice communication and coordination during emergencies \n Receiving feedback and guidance from instructors on performance and techniques \n\nModule 10: Certification Assessment  \n\n Final assessment to evaluate participants’ understanding and application of first aid and CPR skills \n Certification awarded upon successful completion of the assessment \n\n  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/certification-basic-first-aid-bofac-cpr-aed-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260507
DTEND;VALUE=DATE:20260508
DTSTAMP:20260412T041106
CREATED:20260112T022855Z
LAST-MODIFIED:20260112T070236Z
UID:50591-1778112000-1778198399@uoa-academy.com
SUMMARY:Safety Measures & Emergency Actions Training Course (1 Day)
DESCRIPTION:Objectives  \nThe objective of this training course is to equip participants with essential knowledge and practical skills to ensure a safe and secure environment in various settings. This programme focuses on core safety measures\, risk awareness\, and effective emergency response actions\, enabling participants to respond proactively to incidents\, reduce risks\, and manage emergencies confidently and professionally.  \nTarget Audience  \nThis training course is designed for security personnel\, including new hires and experienced officers\, who are responsible for maintaining safety\, security\, and emergency readiness within their assigned premises.  \nLearning Outcomes  \n\n Understand key safety and security protocols relevant to their roles \nIdentify workplace risks and potential hazards effectively \n Apply physical security and access control measures appropriately \nRespond to fire and emergency situations using correct procedures \nPerform basic emergency response and first aid actions \n Participate effectively in emergency drills and crisis situations \n\nCourse Outlines:  \nDay 1:  \nModule 1: Introduction to Safety Measures & Security Responsibilities  \n\n Importance of safety in security operations \n Legal and ethical considerations in safety management \nRoles\, duties\, and protocols of security officers \n Creating a safety-conscious mindset \n\nModule 2: Risk Assessment & Hazard Identification  \n\n Principles of risk assessment \n Identifying common workplace and site-specific hazards \nPreventive measures to minimise risks \n Reporting and documentation of safety concerns \n\nModule 3: Physical Security & Access Control Measures  \n\n Access control and identification procedures \n Visitor management practices \n Surveillance and monitoring systems \n Perimeter security measures \n\nModule 4: Fire Safety & Emergency Evacuation  \n\n Fire prevention and common fire hazards \n Emergency evacuation procedures \n Roles during fire emergencies \n Proper use of fire extinguishers \n\nModule 5: Emergency Response\, First Aid & Crisis Handling  \n\n Emergency response procedures and communication protocols \nCoordination with emergency services \n Recognising common injuries and basic first aid response \nDe-escalation techniques for volatile situations \n Crisis identification and response strategies \n\nModule 6: Practical Drills\, Review & Assessment  \n\n Simulated emergency and evacuation drills \n Scenario-based role play and response exercises \n Review of key concepts and best practices \n Knowledge assessment and course wrap-up \n\n  \nPRICING: \n\nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/safety-measures-emergency-actions-training-1-day-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260507
DTEND;VALUE=DATE:20260508
DTSTAMP:20260412T041106
CREATED:20260112T023540Z
LAST-MODIFIED:20260112T023540Z
UID:50593-1778112000-1778198399@uoa-academy.com
SUMMARY:Mastering Microsoft PowerPoint & Presentation Skills (1 Day)
DESCRIPTION:Objectives  \nThis programme is designed for professionals who already use Microsoft PowerPoint and want to elevate both their slide design and presentation delivery skills. It focuses on transforming content-heavy slides into clear\, visually compelling messages while strengthening presentation structure and audience engagement. Participants will learn how to design slides that support decision-making\, influence stakeholders\, and communicate ideas with impact. The programme also integrates practical presentation techniques to ensure slides and delivery work together effectively. By the end of the session\, participants will be able to present with greater clarity\, confidence\, and professionalism.  \nTarget Audience  \n\n Executives\, managers\, and team leaders \n Sales\, marketing\, and business development professionals \n Trainers\, presenters\, and subject matter experts \n Professionals who frequently present data\, proposals\, or reports \n\nLearning Outcomes  \n\nDesign clear\, professional\, and visually consistent PowerPoint slides \nStructure presentations for clarity\, flow\, and decision-making \nUse advanced PowerPoint features to improve efficiency and design quality \nPresent ideas confidently and engage audiences effectively \nDeliver presentations that influence\, inform\, and persuade \n\nCourse Outline Module 1: Structuring an Effective Presentation  \n\n Defining presentation objectives and key messages \nUnderstanding audience needs and expectations \n Building logical flow and structure for clarity \n\nModule 2: Advanced PowerPoint Slide Design  \n\n Applying visual hierarchy and clean layouts \n Effective use of fonts\, colours\, and spacing \n Simplifying content and avoiding slide overload \n\nModule 3: Professional Use of PowerPoint Tools  \n\n Using Slide Master for consistency \n Working with shapes\, icons\, images\, and alignment tools \nImproving efficiency and slide quality \n\nModule 4: Presenting Data and Key Messages Clearly  \n\nChoosing the right charts and visuals \n Highlighting insights and key takeaways \n Avoiding common data presentation mistake \n\nModule 5: Presentation Skills for Confident Delivery ● Voice control\, posture\, and body language  \n\n Engaging audiences and managing attention \n Handling questions and interruptions professionally \n\n  \nPRICING: \n\nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/mastering-microsoft-powerpoint-presentation-skills-1-day-2/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260507
DTEND;VALUE=DATE:20260508
DTSTAMP:20260412T041106
CREATED:20260112T024309Z
LAST-MODIFIED:20260112T024625Z
UID:50595-1778112000-1778198399@uoa-academy.com
SUMMARY:Microsoft Word Excellence (1 day)
DESCRIPTION:Objectives  \nThe Microsoft Word Excellence program is designed to equip participants with advanced skills and proficiency in utilizing Microsoft Word. The primary objectives include enhancing document creation efficiency\, mastering advanced formatting features\, and enabling participants to leverage the full spectrum of Word’s capabilities. The program is designed to empower participants to create professional\, well-structured documents\, and streamline their workflow through the optimal use of Microsoft Word’s extensive features.  \nTarget Audience  \nThis training is tailored for professionals\, office administrators\, executives\, senior managers\, and anyone seeking to enhance their proficiency in Microsoft Word. It caters to individuals at various skill levels\, from beginners aiming to build foundational knowledge to advanced users looking to unlock the full potential of Microsoft Word for document creation and formatting.  \nLearning Outcomes  \n\n Achieve mastery in advanced document creation\, formatting\, and editing techniques. \nEffectively utilize templates for efficient document creation. \n Acquire time-saving shortcuts for enhanced productivity. \n Explore advanced formatting options for professional document presentation. \nOptimize Microsoft Word usage to enhance overall productivity and document creation capabilities. \n\nCourse Outlines:  \nModule 1: Advanced Document Creation  \n\n Mastery in advanced document creation techniques. \n Effective use of templates for efficient document creation. \n\nModule 2: Advanced Formatting Techniques  \n\n Achieving proficiency in advanced formatting options. \n Exploring advanced formatting for professional document presentation. \n\nModule 3: Collaboration and Efficiency  \n\n Seamless collaboration on shared documents. \n Acquiring time-saving shortcuts for enhanced productivity. \n\nModule 4: Practical Application and Mastery  \n\n Practical application of advanced Word features. \n Mastery in utilizing the full spectrum of Microsoft Word capabilities. \n\nModule 5: Integrating Multimedia and Hyperlinks  \n\n Embedding multimedia elements for dynamic documents. \nIncorporating hyperlinks for interactive content. \n\nModule 6: Advanced Editing and Proofreading  \n\n Utilizing advanced editing tools for precision. \n Implementing effective proofreading techniques. \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/microsoft-word-excellence-1-day-2/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260513
DTEND;VALUE=DATE:20260515
DTSTAMP:20260412T041106
CREATED:20260112T025220Z
LAST-MODIFIED:20260112T025220Z
UID:50598-1778630400-1778803199@uoa-academy.com
SUMMARY:Hospitality Revenue Management (2 Days)
DESCRIPTION:Objectives  \nHospitality Revenue Management is a critical discipline for maximising profitability in an increasingly competitive and dynamic market. This 2-day programme equips hospitality professionals with practical knowledge and tools to understand demand patterns\, apply effective pricing strategies\, manage distribution channels\, and optimise overall revenue performance.  \nThe programme focuses on real operational realities within the hospitality industry\, combining revenue concepts with practical decision-making to support sustainable business growth and improved financial outcomes.  \nTarget Audience  \n\n Hotel Managers and Assistant Managers \n Revenue\, Sales\, and Reservations Teams \n Front Office Managers and Supervisors \n F&B Managers involved in pricing decisions \n Hospitality professionals responsible for revenue performance \n\nLearning Outcomes  \n\n Define supervisory management and the core competencies required. \nIdentify their own personality and leadership styles\, and how these impact their team. \nApply effective behavioural\, communication\, and delegation skills. \n Supervise\, coordinate\, and synergise team performance to achieve goals. \nProvide constructive feedback\, coaching\, and performance reviews. \nDemonstrate a balanced role as a supervisor in managing self\, others\, and the business. \n\nCourse Outline  \nDay 1 – Revenue Management Fundamentals & Demand Analysis Module 1: Introduction to Revenue Management  \n\n What is revenue management and why it matters \n Evolution of revenue management in hospitality \n Revenue mindset vs traditional selling approach \n\nModule 2: Understanding Demand & Market Dynamics  \n\n Demand drivers in the hospitality industry \n Seasonality\, events\, and market behaviour \n Identifying high-demand and low-demand perio \n\nModule 3: Market Segmentation & Customer Behaviour  \n\n Types of market segments (corporate\, leisure\, group\, OTA\, etc.) \nBooking behaviour and price sensitivity \n Segment-based revenue opportunities \n\nModule 4: Forecasting Fundamentals  \n\n Purpose of forecasting \n Key metrics: Occupancy\, ADR\, RevPAR \n Using historical data to forecast demand \n Common forecasting mistakes \n\nDay 2 – Pricing\, Distribution & Revenue Optimisation  \nModule 5: Pricing Strategies & Yield Management  \n\n Dynamic pricing vs fixed pricing \n Rate structures and Best Available Rate (BAR) \n Managing discounts\, promotions\, and packages \n\nModule 6: Inventory Control & Distribution Channels  \n\n Room inventory management principles \n Role of OTAs\, direct bookings\, and corporate contracts ● Channel costs and profitability \n\nModule 7: Integrating Revenue with Sales & Operations  \n\n Aligning revenue management with sales and marketing \nManaging overbooking and walk-in strategies \n Communicating revenue decisions across departments \n\nModule 8: Revenue Performance Review & Action Planning  \n\n Analysing revenue reports and KPIs \n Identifying improvement opportunities \n Developing a simple revenue action plan \n Programme recap and key takeaways \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/hospitality-revenue-management-2-day-professional-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260513
DTEND;VALUE=DATE:20260515
DTSTAMP:20260412T041106
CREATED:20260112T030609Z
LAST-MODIFIED:20260112T030609Z
UID:50600-1778630400-1778803199@uoa-academy.com
SUMMARY:(HVAC) System Controls: Level 2 – Technical Understanding and SOPs (2 Days)
DESCRIPTION:Objectives  \nThis “HVAC System Controls: Level 2” course equips participants with advanced knowledge and skills necessary for effective HVAC system maintenance and optimization. Key objectives include deepening understanding of HVAC system components\, controls\, and operations; mastering advanced troubleshooting and diagnostic techniques; developing proficiency in preventive maintenance procedures; enhancing analytical and problem-solving skills for complex system issues; ensuring compliance with safety regulations and industry standards; improving system efficiency\, reliability\, and energy performance; and ultimately enhancing professional development and career advancement within the HVAC field.  \nTarget Audience  \nThis course is specifically designed for experienced HVAC professionals seeking to enhance their expertise in system controls and preventive maintenance. The ideal participants include experienced HVAC technicians\, engineers\, and maintenance personnel who possess a foundational understanding of HVAC systems and are eager to expand their knowledge and skills.  \nLearning Outcomes  \n\n Analyze and interpret complex HVAC system schematics and control diagrams. \nDiagnose and troubleshoot malfunctions in various types of HVAC control systems. \nUtilize diagnostic tools and equipment to identify and resolve system issues. \nApply industry best practices and safety procedures to all maintenance activities. \nOptimize system performance and energy efficiency through effective maintenance strategies. \n Communicate technical information effectively and collaborate effectively with other team members. \n\nCourse Outlines:  \nDay 1:  \nModule 1: Introduction to Advanced HVAC Controls  \n\n Overview of advanced control systems (e.g.\, Direct Digital Controls (DDC)\, Building Management Systems (BMS)) \n Importance of control systems in modern HVAC systems \n Benefits of advanced control strategies (e.g.\, energy efficiency\, improved comfort) \n\nModule 2: Advanced Control System Components  \n\n In-depth exploration of DDC components (controllers\, sensors\, actuators) \nBuilding Management System architecture and communication protocols \nUnderstanding control signals and data transmission \n\nModule 3: Control Loop Analysis and Tuning  \n\n Principles of control loops (feedback\, feedforward) \n Control loop tuning methods (PID control) \n Identifying and addressing control loop instability \n\nModule 4: Electrical Systems and Safety  \n\n Electrical safety protocols and procedures \n Electrical wiring diagrams and troubleshooting techniques \n Motor controls\, starters\, and variable frequency drives (VFDs) \n Electrical safety devices and their operation \n\nDay 2:  \nModule 5: HVAC System Components and Operation  \n\n Advanced study of refrigeration cycles and heat transfer principles \nIn-depth analysis of various HVAC equipment (e.g.\, chillers\, boilers\, air handlers) \nUnderstanding system interdependencies and interactions \n\nModule 6: Preventive Maintenance Procedures  \n\n Developing and implementing comprehensive preventive maintenance plans \nPerforming routine inspections\, cleaning\, and adjustments \n Utilizing checklists and logbooks for accurate record-keeping \n Identifying potential maintenance issues and implementing corrective actions \n\nModule 7: Troubleshooting and Diagnostics  \n\n Advanced troubleshooting techniques for common HVAC system problems \nUtilizing diagnostic tools (e.g.\, multimeters\, pressure gauges\, infrared thermometers) \nFault finding and root cause analysis \n Developing effective troubleshooting strategies \n\nModule 8: Energy Efficiency and Sustainability  \n\n Strategies for optimizing system energy efficiency \n Identifying and implementing energy-saving measures \n Understanding and complying with energy codes and regulations \n Integrating sustainable practices into HVAC maintenance \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/hvac-system-controls-level-2-technical-training-sops/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260513
DTEND;VALUE=DATE:20260515
DTSTAMP:20260412T041106
CREATED:20260112T031305Z
LAST-MODIFIED:20260112T031305Z
UID:50602-1778630400-1778803199@uoa-academy.com
SUMMARY:Drive in to the ChatGPT & AI Tools For Workplace (2 Days)
DESCRIPTION:Objectives  \nThe objective of this 2-day training programme is to equip participants with practical\, hands-on knowledge and skills to effectively utilize ChatGPT and AI tools in the workplace. This programme enables participants to enhance productivity\, streamline workflows\, improve communication\, and support better decision-making using AI. Participants will also understand ethical considerations\, best practices\, and real-world applications of AI tools across various job functions.  \nTarget Audience  \nThis programme is designed for:  \n\n Professionals\, executives\, and managers \n Team leaders and supervisors \n HR\, administration\, operations\, marketing\, and support staff \n Organizations seeking to integrate AI tools into daily work processes \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Understand the fundamentals of AI and ChatGPT and their impact on the workplace \nUse ChatGPT effectively to support daily work tasks and decision-making \nApply prompt engineering techniques to get accurate and useful AI outputs \nAutomate routine tasks and improve efficiency using AI tools \n Use AI ethically\, responsibly\, and securely in the workplace \n Apply AI tools for communication\, reporting\, analysis\, and problem-solving \nIdentify suitable AI tools for different job roles and business functions \n\nCourse Outlines:  \nDay 1: Foundations & Productivity with ChatGPT  \nModule 1: Introduction to AI & ChatGPT in the Workplace  \n\n Overview of Artificial Intelligence and Generative AI \n Understanding how ChatGPT works \n Capabilities and limitations of ChatGPT \n Current AI trends and workplace impact \n Identifying opportunities for AI adoption in daily work \n\nModule 2: Getting Started with ChatGPT – Practical Usage  \n\n Navigating ChatGPT interface and features \n Understanding prompts and responses \n Do’s and Don’ts when using ChatGPT at work \n Hands-on practice: basic workplace prompts \n Common mistakes and how to avoid them \n\nModule 3: Prompt Engineering for Better Results  \n\n What is prompt engineering and why it matters \n Structuring effective prompts (role\, task\, context\, format) \nUsing follow-up prompts to refine output \n Examples of good vs poor prompts \n Hands-on exercises: job-specific prompt creation \n\nModule 4: Using ChatGPT to Improve Productivity & Communication  \n\n Drafting professional emails and responses \n Creating reports\, summaries\, and meeting minutes \n Preparing presentations\, talking points\, and content \n Brainstorming ideas and solutions faster \n Case examples: HR\, admin\, operations\, and management use cases \n\nDay 2: Automation\, Ethics & Advanced Workplace Applications Module 5: Automating Routine Tasks with AI Tools  \n\n Identifying tasks suitable for automation \n Using AI for scheduling\, documentation\, and workflows \nAI-assisted data\, summarization\, and reporting \n Integrating ChatGPT into daily work routines \n Productivity hacks using AI \n\nModule 6: AI Tools Beyond ChatGPT for the Workplace  \n\n Overview of popular AI tools (writing\, design\, data\, productivity) \nChoosing the right AI tool for specific job roles \n Combining multiple AI tools for better outcomes \n Limitations and risks of over-reliance on AI \n Practical demonstrations and examples \n\nModule 7: Ethical Considerations\, Data Privacy & Best Practices  \n\n Ethical implications of AI usage in organizations \n Data privacy\, confidentiality\, and compliance \n Managing bias\, accuracy\, and reliability of AI outputs \nCompany policies and responsible AI usage \n Best practices for sustainable AI adoption \n\nModule 8: AI for Decision-Making\, Problem-Solving & Innovation  \n\n Using AI to support analysis and decision-making \n AI-assisted problem-solving frameworks \n Creative thinking and innovation with AI \n Real-world case studies of AI in the workplace \n Action planning: applying AI after the training \n\n  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/chatgpt-ai-tools-for-workplace-2-day-practical-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260519
DTEND;VALUE=DATE:20260521
DTSTAMP:20260412T041107
CREATED:20260112T032158Z
LAST-MODIFIED:20260112T032158Z
UID:50604-1779148800-1779321599@uoa-academy.com
SUMMARY:Managing Expectation & Stress Management  (2 Days)
DESCRIPTION:Objectives  \nThe “Managing Expectations & Stress Management” course is designed to equip participants with the skills to effectively manage expectations and navigate stress in both professional and personal contexts. The primary objectives include providing insights into expectation management strategies\, offering practical stress management techniques\, and fostering resilience in challenging situations.  \nTarget Audience  \nThis course is tailored for executives\, senior managers\, and individuals in leadership roles who aim to enhance their ability to manage expectations and stress effectively. It is suitable for anyone seeking practical tools and strategies to navigate high-pressure situations\, improve performance\, and foster a positive work-life balance.  \nLearning Outcomes  \n\n Communicate expectations clearly to minimize conflicts. \n Learn practical and effective stress management techniques. \n Foster resilience in facing challenging situations. \n Develop skills to navigate challenging situations with composure. \n Gain a deep understanding of effective management contributing to overall well-being. \n\nCourse Outlines:  \nDay 1:  \nModule 1: Introduction to Expectation Management  \n\n Overview of the course objectives. \n Importance of effective expectation management in professional and personal contexts. \n\nModule 2: Strategies for Clear Communication of Expectations  \n\n Techniques for communicating expectations clearly. \n Minimizing conflicts through effective communication. \n\nModule 3: Practical Stress Management Techniques  \n\n Introduction to stress management principles. \n Learning and applying practical techniques for stress reduction. \n\nModule 4: Building Resilience  \n\n Understanding resilience in the face of challenges. \n Strategies for fostering resilience in both professional and personal aspects. \n\nDay 2:  \nModule 5: Navigating Challenging Situations with Composure  \n\n Developing skills to navigate high-pressure situations. \n Maintaining composure and effectiveness in challenging environments. \n\nModule 6: Work-Life Balance  \n\n Importance of work-life balance. \n Strategies for achieving and maintaining a positive work-life balance. \n\nModule 7: Overall Well-being and Professional Success  \n\n Connecting effective expectation management and stress reduction to overall well-being. \n Building skills for professional success through effective stress and expectation management. \n\nModule 8: Group Activities and Discussions  \n\n Engaging in group activities to reinforce learning. \n Discussions on challenges and solutions in managing expectations and stress. \n\n  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/managing-expectations-stress-management-2-day-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260519
DTEND;VALUE=DATE:20260521
DTSTAMP:20260412T041107
CREATED:20260112T033709Z
LAST-MODIFIED:20260112T053936Z
UID:50606-1779148800-1779321599@uoa-academy.com
SUMMARY:Strategic Leadership in Hospitality  (2 Days)
DESCRIPTION:Objectives  \nStrategic Leadership in HospitalityThis 2-day training programme aims to develop strategic leadership capabilities among hospitality professionals to navigate today’s competitive\, service-driven\, and culturally diverse environment. Participants will gain the skills to lead teams effectively\, align operational excellence with business strategy\, and respond to industry challenges within the Malaysian hospitality context.  \nTarget Audience  \nThis programme is designed for:  \n\n Hotel and resort managers \n Department heads and supervisors \n F&B managers and outlet leaders \n Hospitality executives and team leaders \n Tourism and service industry professionals \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Understand strategic leadership concepts in the hospitality industry\nApply leadership styles suitable for service-oriented environments \n Align business goals with operational and people strategies \n Lead diverse and multicultural teams effectively \n Enhance guest experience through strategic decision-making \n Manage change and uncertainty within the hospitality sector \n Develop future-ready leaders and high-performing teams \n Apply ethical and sustainable leadership practices in Malaysia \n\nCourse Outlines:  \nDay 1: Strategic Leadership Foundations in Hospitality  \nModule 1: Strategic Leadership in the Malaysian Hospitality Landscape  \n\n Overview of Malaysia’s hospitality and tourism industry \n Current trends\, challenges\, and opportunities \n The role of leaders in driving competitiveness and service excellence\nStrategic leadership vs operational management \n Leadership expectations in Malaysian hospitality organisations \n\nModule 2: Leadership Styles for Service Excellence  \n\n Understanding leadership styles (transformational\, situational\, servant leadership) \nLeadership behaviours that influence guest satisfaction \n Adapting leadership styles for different departments (front office\, F&B\, housekeeping) \nLeading by example in high-contact service environments \n Case discussion: leadership impact on service quality \n\nModule 3: Strategic Thinking & Decision-Making in Hospitality  \n\n Strategic thinking skills for hospitality leaders \n Aligning daily operations with long-term business goals \n Data-driven decision-making (occupancy\, revenue\, customer feedback) \nBalancing cost control and service quality \n Practical exercises: scenario-based decision-making \n\nModule 4: Leading Multicultural & Multigenerational Teams  \n\n Managing workforce diversity in Malaysian hospitality \n Cross-cultural communication and leadership sensitivity \n Leading Gen Z\, Millennials\, and senior employees \n Handling conflicts and communication gaps \n Building teamwork and engagement in service teams \n\nDay 2: People\, Performance & Sustainable Leadership  \nModule 5: Strategic Talent Management & Workforce Development  \n\n Talent challenges in the hospitality industry \n Developing and retaining high-potential employees \n Coaching\, mentoring\, and on-the-job leadership development\nSuccession planning for key operational roles \n Creating a learning culture in hospitality organisations\n\nModule 6: Change Leadership & Crisis Management  \n\n Leading through change in a dynamic hospitality environment \nManaging operational disruptions and service recovery \nCrisis leadership (staff shortages\, guest complaints\, emergencies) \nBuilding resilience and adaptability in teams \n Lessons learned from post-pandemic hospitality recovery \n\nModule 7: Ethical Leadership\, Governance & Sustainability  \n\n Ethical leadership in hospitality operations \n Compliance with Malaysian labour laws and regulations \nPromoting integrity\, accountability\, and fairness \n Sustainability practices in hospitality (ESG\, green hotels) \nResponsible leadership and corporate reputation \n\nModule 8: Strategic Action Planning & Leadership Impact  \n\n Translating leadership insights into workplace action \nDeveloping a personal strategic leadership plan \n Aligning leadership actions with organisational goals \nMeasuring leadership effectiveness and team performance \nCommitment to continuous leadership improvement \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/strategic-leadership-in-hospitality-2-day-management-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260519
DTEND;VALUE=DATE:20260521
DTSTAMP:20260412T041107
CREATED:20260112T035141Z
LAST-MODIFIED:20260112T035508Z
UID:50608-1779148800-1779321599@uoa-academy.com
SUMMARY:The High Impact Leader  (2 Days)
DESCRIPTION:Objectives  \nThis intensive two-day programme is designed to equip both established and emerging leaders with the foundational mindsets\, trust-building skills\, and personal resilience required to lead high-performing\, innovative\, and psychologically safe teams. By front-loading concepts such as safety and growth\, participants are better prepared to address practical leadership challenges related to accountability and communication\, transforming theoretical knowledge into immediate\, actionable leadership behaviours.  \nTarget Audience  \nThis programme is designed for:  \n\n Managers \n Supervisors \n Team Leaders \n High-Potential Individual Contributors \n Project Leads across all departments \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Define their personal leadership philosophy and identify core leadership competencies \n Differentiate between a fixed and growth mindset and apply growth strategies to personal and team development \n Analyse and utilise the four levels of communication to achieve clarity and impact in professional settings \n Create and sustain psychological safety within teams \n Implement clear frameworks for setting expectations and providing feedback to strengthen accountability \n Develop personal and team resilience strategies to manage stress\, adapt to change\, and sustain performance \n\nCourse Outlines:  \nDay 1 – Building Trust\, Mindset & Strategic Dialogue  \nModule 1: What Is Leadership  \n\n Evolution of leadership: from command-and-control to influence and coaching\nDefining modern leadership: vision\, values\, and vulnerability \n Leader’s role in driving culture and engagement \n\nModule 2: Psychological Safety – The Foundation of Trust  \n\n Understanding psychological safety (Fearless Organization – Amy Edmondson) \nLink between safety\, innovation\, and team performance \n Four stages of psychological safety: learner\, contributor\, challenger\, inclusion \n\nModule 3: Growth vs Fixed Mindset  \n\n Fixed vs growth mindset (Dr. Carol Dweck’s research) \n Reframing failure and the power of “yet” \n Strategies to foster a growth mindset in others \n\nDay 2 – Accountability\, Performance & Sustained Endurance \n Module 4: Four Levels of Communication & Engagement  \n\n Power of listening: active\, empathic\, and strategic listening \n Communicating for clarity using the four levels of communication \nFeedback using the Johari Window \n\nModule 5: Mastering Accountability for Success  \n\n CLEAR goals framework (Collaborative\, Limited\, Empowering\, Actionable\, Results-Oriented) \n Accountability ladder: ownership versus blame \n Holding others accountable with respect and empathy (Crucial Conversations framework) \n Closing the loop through follow-up and recognition \n\nModule 6: Resilience  \n\n Understanding the resilience loop (Predict\, Prepare\, Respond\, Adapt) \nManaging leadership fatigue and personal energy \n Developing personal resilience strategies \n Building team resilience through collaboration and support \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/the-high-impact-leader-2-day-leadership-excellence-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260519
DTEND;VALUE=DATE:20260521
DTSTAMP:20260412T041107
CREATED:20260112T040141Z
LAST-MODIFIED:20260112T040141Z
UID:50610-1779148800-1779321599@uoa-academy.com
SUMMARY:Personal Mastery & Self-Leadership  (2 Days)
DESCRIPTION:Objectives  \nThe objective of this training is to empower individuals to cultivate personal mastery and self-leadership by developing self-awareness\, emotional intelligence\, and proactive habits. Participants will learn to align their personal values with their actions\, build resilience\, and take ownership of their growth. This program aims to enhance decision-making\, foster accountability\, and inspire individuals to lead themselves effectively\, unlocking their potential for personal and professional success.  \nTarget Audience  \nThis training is designed for professionals\, leaders\, and individuals seeking to enhance their personal effectiveness\, emotional intelligence\, and self-leadership skills. It is ideal for those who aspire to take greater control of their growth\, improve decision-making\, and achieve meaningful success in both their personal and professional lives.  \nLearning Outcomes  \n\n Develop greater self-awareness by identifying personal strengths\, values\, and areas for growth. \n Enhance emotional intelligence to manage emotions effectively and build stronger relationships. \n Cultivate habits and mindsets that promote resilience\, focus\, and consistent personal growth. \n Align daily actions and decisions with long-term goals and core values. \nStrengthen accountability and ownership to drive meaningful results in personal and professional contexts. \n\nCourse Outlines: Day 1:  \nModule 1: Introduction to Personal Mastery & Self-Leadership  \n\nUnderstanding the concepts of personal mastery and self-leadership.\n Exploring the benefits of self-leadership in personal and professional contexts. \nSetting personal intentions and goals for the course. \n\nModule 2: Developing Self-Awareness  \n\n Identifying personal strengths\, values\, and limiting beliefs. \n Practicing self-reflection techniques for deeper self-understanding. \nUsing feedback to uncover blind spots and areas for growth. \n\nModule 3: Emotional Intelligence for Self-Leadership  \n\n Understanding the components of emotional intelligence (EQ). \nManaging emotions effectively in challenging situations. \n Building empathy to enhance communication and relationships. \n\nModule 4: Aligning Values with Actions  \n\n Defining core values and their role in decision-making. \n Creating a personal vision and aligning it with daily habits. \n Developing strategies for maintaining integrity and authenticity. \n\nDay 2:  \nModule 5: Building Resilience and Managing Stress  \n\n Understanding the connection between resilience and self-leadership. \nTechniques for managing stress and staying focused under pressure. \nBuilding mental and emotional agility to navigate challenges. \n\nModule 6: Goal Setting and Habit Formation  \n\n Setting SMART goals for personal and professional growth. \n Identifying habits that support or hinder success. \n Using habit-tracking tools to ensure consistent progress. \n\nModule 7: Accountability and Ownership  \n\n The role of accountability in achieving success. \n Creating systems for self-monitoring and reflection. \n Overcoming procrastination and fostering a proactive mindset. \n\nModule 8: Action Planning and Commitment  \n\n Consolidating key learnings from the training. \n Developing a personalized action plan for ongoing self-leadership. \nCommitting to long-term growth and continuous improvement. \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/personal-mastery-self-leadership-2-day-empowerment-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260603
DTEND;VALUE=DATE:20260605
DTSTAMP:20260412T041107
CREATED:20260112T042039Z
LAST-MODIFIED:20260112T042039Z
UID:50612-1780444800-1780617599@uoa-academy.com
SUMMARY:Telephone Techniques and Handling Difficult Clients (2 Days)
DESCRIPTION:Objectives  \nThe Telephone Techniques and Handling Difficult Clients course aims to enhance participants’ communication skills in telephone interactions and equip them with strategies to effectively manage challenging client interactions. The primary objectives include providing insights into telephone etiquette\, developing techniques for handling difficult clients\, and fostering a positive customer service experience.  \nTarget Audience  \nThis course is designed for customer service representatives\, executives\, and professionals involved in telephone-based interactions. It is suitable for individuals seeking to improve their telephone communication skills and effectively handle challenging client situations. The content caters to those in various industries where telephone communication plays a crucial role in customer relations.  \nLearning Outcomes  \n\n Gain proficiency in telephone etiquette\, encompassing effective greetings\, active listening\, and maintaining a professional tone. \n Develop strategies for managing difficult clients\, addressing complaints\, and resolving conflicts during telephone interactions. \n Acquire skills to enhance customer satisfaction through improved communication effectiveness. \n Contribute to a positive and professional organizational image through effective telephone techniques. \n Empower participants with the knowledge and tools to handle challenging client interactions with confidence and professionalism. \n\nCourse Outlines:  \nDay 1:  \nModule 1: Foundations of Effective Telephone Communication  \n\n Professional Telephone Etiquette (Greetings\, Introductions\, Closing Remarks) \nActive Listening Skills (Techniques for Effective Listening and Understanding) \nNonverbal Communication in Telephone Interactions (Tone of Voice\, Pace\, Enunciation) \n Building Rapport and Establishing Trust \n\nModule 2: Handling Customer Inquiries and Requests  \n\n Gathering Information and Clarifying Client Needs \n Providing Accurate and Concise Information \n Problem-Solving Techniques for Common Customer Inquiries \n Directing Calls and Transferring Calls Effectively \n\nModule 3: Techniques for Handling Customer Complaints  \n\n Active Listening and Empathy in Complaint Handling \n Acknowledging and Validating Customer Concerns \n De-escalation Techniques for Angry or Frustrated Clients \n Finding Solutions and Resolving Complaints Effectively \n\nModule 4: Building Rapport and Customer Relationships  \n\n Personalized Communication and Customer Recognition \n Active Listening and Empathy in Customer Interactions \n Building Trust and Credibility through Effective Communication \n\nDay 2:  \nModule 5: Dealing with Difficult Client Behaviors  \n\n Identifying and Addressing Aggressive\, Rude\, or Demanding Clients \nSetting Boundaries and Maintaining Professionalism \n Handling Difficult Conversations and Difficult People \n Techniques for Remaining Calm and Composed under Pressure \n\nModule 6: Handling Difficult Situations  \n\n Dealing with Irate Customers and Handling Angry Outbursts \nManaging Difficult Calls and Escalation Situations \n Handling Customer Complaints and Disputes \n Techniques for Handling Difficult or Sensitive Topics \n\nModule 7: Communication Technology and Tools  \n\n Utilizing Telephone Systems and Communication Technologies \nEffective Use of Call Recording and Monitoring Tools \n Communication Protocols and Best Practices \n Technology and its Impact on Customer Service \n\nModule 8: Enhancing Customer Satisfaction  \n\n Measuring Customer Satisfaction and Gathering Feedback \nUsing Customer Feedback to Improve Telephone Interactions \nCreating a Positive Customer Experience \n Building Long-Term Customer Relationships \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/telephone-techniques-handling-difficult-clients-2-day-course/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260603
DTEND;VALUE=DATE:20260605
DTSTAMP:20260412T041107
CREATED:20260112T042802Z
LAST-MODIFIED:20260112T042802Z
UID:50614-1780444800-1780617599@uoa-academy.com
SUMMARY:Professional Email Etiquette\, Writing Skills & Office
DESCRIPTION:Objectives  \nEffective workplace communication is essential for professionalism\, efficiency\, and organisational credibility. This 2-day programme equips participants with practical skills to communicate clearly and professionally through emails\, written correspondence\, and daily office interactions.  \nThe programme focuses on professional email etiquette\, structured writing skills\, and effective office communication practices. Participants will learn how to manage tone\, clarity\, and intent across different communication situations while maintaining professionalism and courtesy in both internal and external correspondence.  \nTarget Audience  \n\n Executives\, managers\, and supervisors \n Administrative and support staff \n Professionals involved in internal and external communication \n Employees who write emails\, reports\, or official workplace messages \n\nLearning Outcomes  \n\n Apply professional email etiquette in workplace communication \n Write clear\, concise\, and well-structured professional messages \n Use appropriate tone and language for different audiences and situations \nHandle sensitive or challenging communication professionally \n Communicate effectively with colleagues\, superiors\, and external parties \nContribute to a positive and professional office communication culture \n\nCourse Outlines: Day 1 – Professional Email Etiquette & Writing Fundamentals  \nModule 1: Fundamentals of Professional Email Etiquette  \n\n Importance of email etiquette in the workplace \n Common email mistakes and their impact \n Email as a reflection of personal and organisational image \n\nModule 2: Professional Tone\, Language & Style  \n\n Choosing appropriate tone for different recipients \n Formal\, semi-formal\, and informal writing styles \n Polite\, respectful\, and professional language usage \n\nModule 3: Structuring Effective Emails & Written Messages  \n\n Organising emails for clarity and purpose \n Writing effective subject lines \n Structuring messages for readability and action \n\nModule 4: Writing Skills for Workplace Communication  \n\n Writing clearly and concisely \n Avoiding ambiguity and misinterpretation \n Grammar\, word choice\, and sentence structure essentials \n\nDay 2 – Office Communication & Handling Workplace Scenarios Module  \n5: Managing Email Interactions with Courtesy  \n\n Responding promptly and professionally \n Acknowledging emails appropriately \n Managing follow-ups and reminders \n\nModule 6: Handling Challenging & Sensitive Communication  \n\n Managing complaints and dissatisfaction professionally \nWriting firm yet polite messages \n Handling conflict and misunderstandings through writing\n\nModule 7: Office Communication Skills  \n\n Communicating effectively with colleagues and supervisors \nProfessional communication across departments \n Managing expectations and clarity in office communication \n\nModule 8: Building a Professional Communication Culture  \n\n Establishing communication standards in the workplace \nConsistency in written and email communication \n Best practices for professional office correspondence \nPersonal action plan for improving communication effectiveness \n\n  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/professional-email-etiquette-business-writing-skills-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260603
DTEND;VALUE=DATE:20260605
DTSTAMP:20260412T041107
CREATED:20260112T054510Z
LAST-MODIFIED:20260112T054510Z
UID:50616-1780444800-1780617599@uoa-academy.com
SUMMARY:ISO 14001 – Awareness Training  Environmental Management Systems (EMS)  (2 Days)
DESCRIPTION:Objectives  \nThe ISO 14001 – Awareness Training – Environmental Management Systems programme is designed to provide participants with a foundational understanding of ISO 14001 and its role in supporting effective environmental management. The programme introduces key principles\, requirements\, and benefits of ISO 14001 while emphasising environmental stewardship and sustainable business practices.  \nThe 2-day format allows participants to gain deeper awareness of EMS concepts\, regulatory compliance\, and practical implementation considerations\, enabling organisations to strengthen environmental responsibility and support sustainability objectives.  \nTarget Audience  \n\n Professionals at all levels \n Executives and Senior Managers \n Managers and Supervisors \n Personnel involved in environmental management\, compliance\, or sustainability initiatives \n Individuals seeking awareness of ISO 14001 and EMS \n\nLearning Outcomes  \n\n Develop foundational knowledge of ISO 14001 and Environmental Management Systems \n Understand the core principles\, requirements\, and benefits of ISO 14001 \nRecognise the importance of environmental stewardship in organisational operations \n Support the implementation and maintenance of effective environmental management practices \n Contribute to environmentally sustainable practices and regulatory compliance \nStrengthen organisational commitment to environmental responsibility\n\nCourse Outlines:  \nDay 1 – ISO 14001 Fundamentals & Environmental Principles  \nModule 1: Introduction to ISO 14001 & Environmental Management Systems  \n\n Overview of ISO 14001 and its global significance \n Purpose and benefits of Environmental Management Systems \nRelationship between EMS and organisational sustainability \n\nModule 2: Key Principles of ISO 14001  \n\n Core principles underpinning ISO 14001 \n Risk-based thinking and environmental responsibility \n Continual improvement and preventive approach \n\nModule 3: Understanding ISO 14001 Requirements  \n\n Overview of ISO 14001 clauses and structure \n Understanding compliance obligations \n Roles and responsibilities within an EMS \n\nModule 4: Environmental Stewardship & Sustainable Practices  \n\n Role of environmental stewardship in organisations \n Integrating sustainable practices into daily operations \n Environmental awareness and employee involvement \n\nDay 2 – EMS Implementation\, Roles & Continuous Improvement  \nModule 5: Implementation of Environmental Management Systems  \n\n Steps to implement an effective EMS \n Aligning EMS with organisational processes \n Documentation and operational controls \n\nModule 6: Maintenance & Continuous Improvement  \n\n Monitoring and measuring environmental performance \n Internal evaluation and improvement opportunities \n Best practices for sustaining EMS effectiveness \n\nModule 7: Roles of Professionals & Leadership in Environmental Responsibility  \n\n Responsibilities of professionals\, executives\, and senior managers\nLeadership commitment and environmental culture \n Promoting awareness and accountability across the organisation \n\nModule 8: EMS Awareness\, Compliance & Organisational Readiness  \n\n Supporting compliance with environmental standards \n Preparing organisations for audits and assessments (awareness level) \nKey takeaways and action planning for workplace application \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/iso-14001-awareness-training-environmental-management-systems-2/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260609
DTEND;VALUE=DATE:20260611
DTSTAMP:20260412T041107
CREATED:20260112T055413Z
LAST-MODIFIED:20260112T055413Z
UID:50620-1780963200-1781135999@uoa-academy.com
SUMMARY:Hazard Identification\, Risk Assessment and Risk Control (HIRARC) (2 Days)
DESCRIPTION:Objectives  \nThe Hazard Identification\, Risk Assessment\, and Risk Control (HIRARC) Training Course is designed to equip participants with the essential knowledge and skills to systematically identify\, assess\, and control hazards in the workplace. The course is designed to instill a comprehensive understanding of HIRARC principles\, fostering a proactive safety culture within organizations.  \nTarget Audience  \nThis training course is tailored for individuals across various industries\, including but not limited to safety officers\, supervisors\, managers\, and middle management that are involved in health and safety responsibilities. It caters to professionals seeking to enhance their proficiency in hazard identification\, risk assessment\, and risk control\, ultimately contributing to a safer working environment.  \nLearning Outcomes  \n\n Thorough understanding of HIRARC methodology. \n Proficiency in identifying workplace hazards and conducting risk assessments. ● Implementation of practical risk control measures. \n Development of clear safety communication skills. \n Active contribution to robust safety management systems. \n Empowerment to minimize risks and foster a safer work environment. \n\nCourse Outlines:  \nDay 1:  \nModule 1: Introduction to HIRARC Principles  \n\n Overview and importance of Hazard Identification\, Risk Assessment\, and Risk Control. \n Principles of fostering a proactive safety culture. \n\nModule 2: HIRARC Methodology  \n\n In-depth exploration and practical application exercises. \n Case studies illustrating successful HIRARC implementation. \n\nModule 3: Target Audience and Industry Application  \n\n Identification of target audience and customization for diverse industries. ● Practical scenarios and discussions for industry-specific application. \n\nModule 4: Proficiency in Hazard Identification and Risk Assessment ● Techniques for identifying workplace hazards.  \n\n Step-by-step guide to conducting effective risk assessments. \n\nDay 2:  \nModule 5: Practical Risk Control Measures  \n\n Implementation strategies and real-world simulations. \n Showcasing successful risk control practices through case studies. \n\nModule 6: Safety Communication Skills  \n\n Importance of clear safety communication. \n Developing effective communication strategies. \n\nModule 7: Contribution to Safety Management Systems  \n\n Active contribution to robust safety management systems. \n Integration of HIRARC principles into organizational safety frameworks. \n\nModule 8: Empowerment for a Safer Work Environment  \n\n Strategies for minimizing risks in the workplace. \n Fostering a culture of safety empowerment. \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/hirarc-training-hazard-identification-risk-assessment-control/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260609
DTEND;VALUE=DATE:20260611
DTSTAMP:20260412T041107
CREATED:20260112T063629Z
LAST-MODIFIED:20260112T063629Z
UID:50622-1780963200-1781135999@uoa-academy.com
SUMMARY:Corporate Social Media Content Essentials  (2 Days)
DESCRIPTION:Objectives  \nCorporate Social Media Content Essentials this programme is designed to help participants understand the fundamentals of social media communication and apply simple yet effective content techniques suitable for corporate use. Participants will gain foundational knowledge of social media platforms\, corporate brand messaging\, and content creation approaches aligned with organisational objectives. The programme emphasises practical application using accessible tools such as Canva and mobile devices to support day-to-day corporate social media needs.  \nTarget Audience  \n\n Junior Executives \n Communication Teams \n Marketing Staff \n Corporate Affairs Teams \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Remember key concepts of major social media platforms and content categories \nUnderstand how brand voice\, tone\, and messaging function in a corporate setting \nApply basic content creation skills using Canva and mobile tools for corporate communication \n\nCourse Outlines: Day 1 – Social Media Fundamentals & Corporate Content Basics  \nModule 1: Social Media Platform Overview  \n\n Overview of key social media platforms \n Understanding platform purposes and audience behaviour\n\nModule 2: Understanding Corporate Brand Messaging  \n\n Brand voice and tone in corporate communication \n Aligning messaging with organisational values and objectives\n\nModule 3: Types of Social Media Content  \n\n Content categories for corporate social media \n Informative\, engagement\, and branding content \n\nModule 4: Caption Basics & Messaging Structure  \n\n Writing clear and effective captions \n Structuring messages for clarity and impact \n\nModule 5: Practical Activity – Social Media Posts Using Canva  \n\n Guided Canva content creation \n Designing simple corporate social media posts\n\nDay 2 – Video Content & Content Planning Module 6: Essentials of Video Content  \n\n Understanding basic video content principles \n Video formats suitable for corporate use \n\nModule 7: How TikTok & Instagram Content Works for Corporates  \n\n Platform-specific content behaviour \n Corporate adaptation of TikTok and Instagram formats\n\nModule 8: Flow of Creating a Content Calendar  \n\n Planning content for consistency \n Aligning content with campaigns and organisational goals\n\nModule 9: Practical Activity – Simple Video Editing  \n\n Basic video editing using mobile tools \n Applying video content for corporate communication \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/corporate-social-media-content-essentials-2-day-workshop/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260609
DTEND;VALUE=DATE:20260611
DTSTAMP:20260412T041107
CREATED:20260112T080339Z
LAST-MODIFIED:20260112T080339Z
UID:50669-1780963200-1781135999@uoa-academy.com
SUMMARY:LEVEL 2: Microsoft Excel (Intermediate)  (2 Days)
DESCRIPTION:Objectives  \nThe Level 2: Microsoft Excel (Intermediate) program aims to provide participants with an in-depth understanding of intermediate Excel functionalities. The primary objectives include advancing participants’ proficiency in data analysis\, enhancing spreadsheet management skills\, and introducing them to more complex features of Microsoft Excel. Emphasis is placed on practical application\, enabling participants to use Excel as a powerful tool for data manipulation\, analysis\, and visualization in professional settings.  \nTarget Audience  \nThis training is designed for individuals with a basic understanding of Microsoft Excel or those who have completed a beginner-level course. It caters to professionals\, analysts\, managers\, and anyone looking to elevate their Excel skills to an intermediate level. The program is suitable for participants at various career stages\, providing valuable insights and hands-on experience to enhance their spreadsheet capabilities.  \nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Acquire advanced skills in data organization\, analysis\, and visualization. \nLearn to manage larger datasets and create dynamic reports. \n Utilize Excel’s powerful features for enhanced productivity. \n Empower participants to leverage Excel as a strategic tool for decision-making and data-driven insights in professional roles. \n\nDay 1:  \nModule 1: Introduction to Excel 2016 Interface  \n\n Starting Excel \n The Excel Interface \n Changing Excel’s View \n Working with Existing Workbook \n\nModule 2: Working with Microsoft Excel 2016  \n\n Creating Workbooks \n Saving Workbooks \n Input Basic Data \n Using Data Types \n Cutting\, Copying and Pasting Data \n Editing Workbook’s Properties \n\nModule 3: Using Basic Formulas  \n\n Building Basic Formulas \n Using Cell References \n Using Cell Ranges \n\nModule 4: Formatting Cells and Ranges  \n\n Inserting and Deleting Cells \n Manually Formatting Cell Contents \n Using Format Painter \n Paste Special Options \n Formatting Cells with Styles \n Hyperlink Data \n\nDay 2: Module 5: Formatting Worksheets  \n\n Working with Rows and Columns \n Using Themes \n Modifying Worksheet’s Appearance \n Inserting Headers and Footers \n\nModule 6: Adding Pictures and Shapes to a Worksheet  \n\n Inserting Pictures \n Adding Shapes and WordArt \n Deleting\, Copying and Moving Graphics \n Formatting Graphics \n Using SmartArt Graphics \n\nModule 7: Printing Worksheets  \n\n Preparing a Document for Printing \n Printing with Backstage \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/level-2-microsoft-excel-intermediate-2-day-data-analysis/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260616
DTEND;VALUE=DATE:20260617
DTSTAMP:20260412T041107
CREATED:20260112T082515Z
LAST-MODIFIED:20260112T082515Z
UID:50671-1781568000-1781654399@uoa-academy.com
SUMMARY:Administrative Excellence
DESCRIPTION:Objectives  \nThe Next Generation Administrative Excellence course is designed to empower administrative professionals with the skills\, knowledge\, and mindset required to thrive in the modern workplace. Over two days\, participants will explore the evolving role of administrative professionals\, learn to leverage technology effectively\, enhance organisational and time management skills\, and develop strong communication and problem-solving abilities. The course aims to equip participants with the tools necessary to excel in their roles and make significant contributions to their organisations.  \nTarget Audience  \nThe Next Generation Administrative Excellence course is intended for administrative professionals\, executive assistants\, office managers\, and support staff seeking to enhance their skills and effectiveness in the modern workplace. It is suitable for both seasoned professionals looking to adapt to the changing demands of their roles and emerging professionals seeking to develop a strong foundation for career growth.  \nLearning Outcomes  \n\n Embrace a growth mindset and adapt effectively to the evolving role of administrative professionals in the digital age. \n Leverage technology tools and software to enhance productivity and efficiency in daily tasks. \n Demonstrate strong organizational and time management skills to effectively handle multiple responsibilities. \n Communicate confidently and professionally\, fostering positive relationships with colleagues and stakeholders. \n Apply problem-solving techniques to analyze challenges and make informed decision\n\nCourse Outline:  \nModule 1: The Evolving Role of Administrative Professionals  \n\n Understanding the changing landscape of administrative work \n Embracing a growth mindset and adaptability in the workplace \nNavigating challenges and embracing opportunities in the digital era \n\nModule 2: Leveraging Technology for Enhanced Productivity  \n\n Exploring essential digital tools for administrative professionals \nHarnessing the power of productivity software\, project management tools\, and collaboration platforms \n Implementing time-saving techniques through automation and organization \n\nModule 3: Mastering Organizational and Time Management Skills  \n\n Prioritizing tasks and managing competing demands \n Setting and achieving SMART goals for personal and team success \nCreating efficient workflows and managing calendars effectively \n\nModule 4: Effective Communication Strategies for Administrative Professionals  \n\n Enhancing verbal and written communication skills \n Developing active listening and effective questioning techniques \nBuilding strong professional relationships with colleagues\, superiors\, and clients. \n\n  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/administrative-excellence-modern-skills-for-office-professionals/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260616
DTEND;VALUE=DATE:20260617
DTSTAMP:20260412T041107
CREATED:20260113T010010Z
LAST-MODIFIED:20260113T010010Z
UID:50673-1781568000-1781654399@uoa-academy.com
SUMMARY:ESG Essentials: What Every Employee Must Know (1 day)
DESCRIPTION:Objectives  \nEnvironmental\, Social and Governance (ESG) principles are no longer limited to top management or sustainability teams. In Malaysia\, organisations are increasingly expected to demonstrate responsible business practices\, regulatory compliance\, and ethical conduct across all levels of the workforce.  \nThis programme is designed to build foundational ESG awareness among employees by explaining what ESG means\, why it matters\, and how individual roles contribute to organisational ESG commitments. Participants will gain practical understanding of ESG concepts\, workplace implications\, and everyday actions that support sustainable and responsible business practices  \nTarget Audience  \n\n Employees at all levels \n Executives\, managers\, and supervisors \n Operational and support staff \n Organisations beginning or strengthening ESG initiatives \n\nLearning Outcomes  \n\n Understand the basic concepts and components of ESG \n Recognise the importance of ESG in the Malaysian business context \nIdentify how ESG principles apply to daily work activities \n Understand employee roles and responsibilities in supporting ESG goals \nContribute positively to environmental\, social\, and governance practices at the workplace \n\nCourse Outline: Module 1: Introduction to ESG  \n\n What is ESG and why it matters \n Evolution of ESG in global and Malaysian contexts \n ESG as a business\, compliance\, and reputation issue \n\nModule 2: Environmental (E) – Sustainability at the Workplace  \n\n Environmental responsibility in organisations \n Resource efficiency\, waste reduction\, and energy awareness \nEnvironmental practices relevant to Malaysian workplaces \nEmployee roles in supporting environmental sustainability \n\nModule 3: Social (S) – People\, Workplace & Community  \n\n Workplace health\, safety\, and wellbeing \n Diversity\, inclusion\, and fair labour practices \n Ethical behaviour and respectful workplace culture \n Social responsibility within organisations and communities \n\nModule 4: Governance (G) – Ethics\, Integrity & Accountability  \n\n Understanding governance in simple terms \n Code of conduct\, policies\, and compliance \n Anti-corruption and ethical decision-making \n Employee accountability and reporting responsibilities \n\nModule 5: ESG in Daily Work Practices  \n\n How individual actions support ESG goals \n ESG-related risks and consequences of non-compliance \nSimple workplace examples and scenarios \n Aligning personal responsibility with organisational values \n\nModule 6: Building an ESG-Aware Workplace Culture  \n\n Creating awareness and shared responsibility \n Supporting organisational ESG initiatives \n Personal action planning for ESG-friendly behaviour \nKey takeaways and commitment to responsible practices \n\nPRICING: \n\nRM 1\,800.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/esg-essentials-foundational-training-for-employees-1-day/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
END:VCALENDAR