UOA Academy

Measuring ROI & Training Results: 5-Level Evaluation Course
2026-07-14 - 2026-07-15
Introduction
Training programs are vital for improving organizational performance, but evaluating their effectiveness is a significant challenge. Historically, training success has been measured through participant feedback and self-reported learning, often collected via “smile-sheets.” While these methods are easy to use and tend to yield positive results, they fail to measure the true impact of the training—specifically, whether the learning is applied in the workplace and how it affects key business metrics.
“How to Measure Training Results” introduces a systematic framework to address this gap. This methodology, which spans five levels, provides a comprehensive approach for evaluating training programs. It allows organizations to scrutinize success from every angle, moving beyond simple participant satisfaction to assess the actual transfer of skills and the tangible impact on business goals, helping decision-makers determine which programs are effective and how to improve them.
Key learning outcomes

At the endof the training,participants willbe able to:
Identify requirements anddevelopstrategies tomeet youroverallmeasurementneeds.
Developevaluationandmeasurement processes for specific trainingprogrammes.
Analyse results andidentify changes in behaviour andbusiness impact.
Identify the costsof a trainingprogramme, andcalculate its returnoninvestment (ROI).
Usedata-basedfeedback toimprove effective trainingprogrammes and discontinueor improve ineffective programmes.
Validate trainingprogrammesby linking themtobusinessperformancemeasures.

Why is this course required?
Effective training evaluation is a critical challenge for many organizations, leading to ineffective ROI calculations and difficulty justifying training budgets. Without a strategic approach to measurement, learning and development teams struggle to prove the value of their programs, which can result in missed opportunities and budget cuts.
The Measuring ROI and Evaluating Training Effectiveness course provides a structured framework to tackle these issues. It teaches participants how to use ROI methodologies and optimize data collection to create systems that deliver measurable results. This empowers professionals to better calculate financial gains, align training with business goals, and improve the overall
Who should attend?

Director of Learning and Development
Learning and Development Manager
Training Manager
Director of Human Resources
Human Resource Manager
Directors of Human Capital
Training Executives
Trainers

PRICING:

To inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

AI for People Leaders (2 Days)
2026-07-14 - 2026-07-15
Objectives
AI for People Leaders is a practical and interactive programme designed to equip leaders with the knowledge and skills to leverage Artificial Intelligence (AI) in managing people, improving productivity, and supporting better decision-making. As AI reshapes how work is done, leaders must learn to integrate technology responsibly while preserving empathy, trust, and human connection.
This 2-day programme expands beyond awareness to application, enabling leaders to explore AI tools for communication, engagement, performance tracking, and talent development while addressing ethical considerations and responsible leadership in an AI-enabled workplace.
Target Audience

Team Leaders and Supervisors
Managers and Department Heads
HR and People Managers
Senior Leaders driving digital transformation
Entrepreneurs and SME Owners managing teams

Learning Outcomes
By the end of this programme, participants will be able to:

Understand AI fundamentals and its impact on leadership and the future of work
Use AI tools to enhance communication, collaboration, and decision-making
Apply AI for productivity management, performance tracking, and talent development
Balance AI adoption with human empathy and leadership judgment
Recognise ethical considerations to ensure responsible, inclusive, and trustworthy leadership

Course Outlines: Day 1 – AI Foundations & Productivity for People Leaders
Module 1: Understanding AI and the Future of Leadership

What AI is and is not in the context of people leadership
How AI is reshaping workplaces and leadership roles
Opportunities and challenges of AI in managing teams
Balancing human empathy with machine intelligence

Module 2: AI Tools for Productivity and Team Management

AI-enabled project and task management tools
Automating routine administrative work
Freeing leaders’ time for high-value people conversations
Case study: how leaders boost productivity using AI

Module 3: AI-Driven Performance Tracking & Insights

Using AI dashboards for monitoring performance trends
Predictive analytics for workforce planning
Interpreting AI insights without over-reliance
Using data to support (not replace) leadership judgment

Module 4: Practical Application – AI for Leadership Productivity

Hands-on exploration of AI tools
Applying AI to real leadership scenarios
Guided practice and reflection

Day 2 – Communication, Engagement & Responsible AI Leadership
Module 5: Enhancing Leadership Communication with AI

Generative AI for leadership communication
Drafting emails, reports, and presentations
Maintaining authenticity and leadership voice
Practical demo: drafting leadership messages with AI tools

Module 6: AI for Engagement, Feedback & Talent Development

Personalising engagement using AI-driven insights
AI-powered feedback and sentiment analysis
Supporting coaching, learning, and development with AI
Limits of AI in people development

Module 7: Ethical and Responsible AI Leadership

Recognising AI bias and risks in people management
Building trust and transparency in AI adoption
Ensuring inclusivity, fairness, and human-centred leadership
Governance considerations for leaders

Module 8: Action Planning – Becoming an AI-Enabled People Leader

Defining personal leadership boundaries with AI
Identifying immediate and long-term AI use cases
Creating an AI-enabled leadership roadmap
Reflection, commitment, and programme closing

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Managing Effective Teams: Building Collaboration, Trust, and Accountability at Work (2 Days)
2026-07-14 - 2026-07-15
Objectives
This 2-day in-person training equips managers and team leaders with the core competencies to lead high-performing teams in today’s dynamic workplace. Focused on Malaysian organisational realities, the course addresses communication gaps, role clarity, conflict resolution, motivation strategies, and alignment to shared goals. Participants will gain practical frameworks to improve team effectiveness, foster trust, and manage team dynamics with confidence
Target Audience

Team leaders, supervisors, middle managers, and functional heads responsible for managing team performance, cohesion, and workplace collaboration.

Learning Outcomes
By the end of this programme, participants will be able to:

Identify the key elements of effective teams and assess current team dynamics
Apply communication strategies that improve trust, alignment, and performance
Manage team conflict and resolve misunderstandings constructively
Use motivation and delegation techniques to drive accountability and ownership
Implement team action plans to enhance collaboration and team culture

Course Outlines
Day 1: Building Strong Team Foundations & Trust
Module 1: Foundations of High-Performance Teams

Define team effectiveness using models (e.g., Tuckman, Lencioni)
Diagnose strengths and weaknesses in current teams
Stages of team development
Characteristics of dysfunctional teams

Module 2: Communication and Role Clarity

Improve team communication through clarity and feedback
Align roles, goals, and expectations
Communication styles
Role alignment tools

Module 3: Building Trust and Psychological Safety

Recognise barriers to trust in teams
Apply behaviours that foster open, supportive environments
Trust behaviour
Safe-to-speak cultures

Day 2: Managing Conflict, Accountability & Team Culture
Module 4: Conflict Management and Constructive Tension

Identify common sources of team conflict
Use structured conversations to resolve tension
Types of conflict (task vs relationship)
Conflict resolution tools

Module 5: Motivation and Accountability

Use intrinsic and extrinsic motivation techniques
Reinforce team accountability without micromanaging
Motivation styles
Performance feedback loops

Module 6: Leading Team Culture and Next Steps

Embed positive norms and rituals into team life
Develop a team improvement action plan
Culture shaping tools
Continuous improvement practices

Training Methodology
This programme is delivered through case studies and real-life workplace scenarios supported by group discussions and interactive mapping exercises. Participants engage in role plays and communication simulations to practise team leadership skills in realistic situations. Self and team diagnostic tools are used to increase awareness of team dynamics. Learning is reinforced through action planning and peer coaching to ensure practical application at the workplace.
PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.
