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X-WR-CALDESC:Events for UOA Academy
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DTSTART;VALUE=DATE:20250122
DTEND;VALUE=DATE:20250123
DTSTAMP:20260516T053034
CREATED:20241230T014029Z
LAST-MODIFIED:20250113T032237Z
UID:32799-1737504000-1737590399@uoa-academy.com
SUMMARY:Employee Wellness Program: Strategies for a Healthier Workplace (1 day)
DESCRIPTION:Objectives \nThe objective of this training course is to equip participants with effective strategies to enhance employee well-being and create a healthier workplace environment. It focuses on developing comprehensive wellness programs that address physical\, mental\, and emotional health\, aiming to improve overall employee satisfaction\, productivity\, and engagement. Participants will learn to implement initiatives that promote a balanced lifestyle\, reduce stress\, and foster a supportive work culture\, ultimately contributing to a more positive and sustainable workplace. \nTarget Audience \nThis training course is designed for human resources professionals\, wellness program coordinators\, managers\, and team leaders who are responsible for fostering a healthy work environment. It is particularly valuable for those involved in developing and implementing employee wellness initiatives or seeking to enhance existing programs. The course is also suited for organizational leaders interested in improving overall employee well-being\, reducing workplace stress\, and promoting a culture of health and balance within their teams. \nLearning Outcomes  \n\nDesigning Wellness Initiatives: Skills to create and implement effective wellness programs that address physical\, mental\, and emotional health needs of employees.\nPromoting Work-Life Balance: Techniques for fostering a healthy work-life balance\, including flexible work arrangements and time management strategies.\nReducing Workplace Stress: Strategies to identify and mitigate sources of stress within the workplace\, improving overall employee well-being.\nEnhancing Employee Engagement: Methods to increase employee engagement and participation in wellness programs through effective communication and incentives.\nMeasuring Program Effectiveness: Tools for evaluating the success of wellness initiatives and making data-driven improvements based on feedback and outcomes.\n\nBuilding a Supportive Culture: Approaches to cultivate a supportive work environment that encourages healthy habits\, open communication\, and mutual support among employees. \n\nCourse Outlines:  \nDay 1:  \nModule 1: Introduction to Employee Wellness \n\nDefining Wellness: Explore the key components of a comprehensive employee wellness program\, including physical\, mental\, and emotional health.\nBenefits of Wellness Programs: Understand how wellness programs contribute to increased productivity\, reduced absenteeism\, and improved employee morale.\n\nModule 2: Designing and Implementing Wellness Initiatives \n\nProgram Development: Learn how to design wellness initiatives that align with organizational goals and address employee needs.\nEffective Implementation: Strategies for launching wellness programs\, including setting objectives\, creating schedules\, and allocating resources.\n\nModule 3: Promoting Engagement and Participation \n\nCommunication Strategies: Develop effective communication plans to promote wellness programs and engage employees.\nIncentives and Motivation: Explore methods to motivate employees to participate\, including rewards\, challenges\, and recognition programs.\n\nModule 4: Measuring Success and Making Improvements \n\nEvaluation Techniques: Learn how to measure the effectiveness of wellness programs using key performance indicators and feedback mechanisms.\n\nContinuous Improvement: Strategies for using data and feedback to refine and enhance wellness programs for better outcomes and increased employee satisfaction. \n  \n\nPRICING: \nRM 1\,000.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/employee-wellness-program-strategies-for-a-healthier-workplace/
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20250122
DTEND;VALUE=DATE:20250124
DTSTAMP:20260516T053034
CREATED:20241230T020723Z
LAST-MODIFIED:20250113T032220Z
UID:32805-1737504000-1737676799@uoa-academy.com
SUMMARY:Handling Customer Complaints (2 Days)
DESCRIPTION:Objectives \nThe objective of the Handling Customer Complaints training program is to provide participants with a comprehensive understanding of the skills and knowledge necessary to effectively handle customer complaints and improve customer satisfaction. In today’s highly competitive business environment\, it is crucial for organizations to have a solid approach to managing customer complaints. Effective handling of customer complaints can help to prevent the loss of business\, maintain customer loyalty\, and even enhance the reputation of an organization. \nTarget Audience \nThe target audience for the Handling Customer Complaints training program includes customer service representatives\, front-line employees\, managers\, and anyone who interacts with customers in a business setting. \nLearning Outcomes  \n\nCommunicate effectively with customers using active listening techniques\nIdentify root causes of customer complaints and use problem-solving\, negotiation\, and empathy to resolve them\nManage personal emotions and respond professionally in challenging situations\nIdentify patterns and trends in customer complaints and make recommendations for service improvement.\n\n\nCourse Outlines: \nDay 1: \nModule 1: Introduction to Customer Complaints \n\nThe importance of effective complaint handling\nTypes of customer complaints\nUnderstanding customer needs and expectations\nThe cost of poor complaint handling\n\nModule 2: Active Listening Techniques \n\nImportance of active listening in customer interactions\nPractical strategies for attentive and empathetic listening\nEnhancing communication through effective listening skills\n\nModule 3: Effective Communication Skills \n\nVerbal and nonverbal communication techniques\nActive listening skills\nAsking effective questions\nUsing empathy to build rapport\n\nModule 4: Managing Emotions \n\nUnderstanding and managing personal emotions\nStrategies for staying calm and professional\nDealing with angry or upset customers \nAvoiding escalation\n\n\nDay 2: \nModule 5: Time management \n\nPrioritizing complaints\nSetting realistic expectations with customers\nManaging time effectively\nResolving complaints within an appropriate time frame\n\nModule 6:  Professional Response in Challenging Situations \n\nStrategies for maintaining professionalism in difficult scenarios\nDe-escalation techniques for defusing tense customer interactions\nCase studies on effective responses to challenging complaints\n\nModule 7: Complaint Resolution Techniques \n\nRoot cause analysis\nProblem-solving techniques\nNegotiation and conflict resolution\nUsing empathy to address emotional complaints\n\nModule 8: Documentation and Follow-up \n\nThe importance of accurate documentation\nFollowing up with customers\nIdentifying opportunities for improvement\nPreventing future complaints \n\n\n\nPRICING: \nRM 1\,800.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/handling-customer-complaints/
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