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X-WR-CALDESC:Events for UOA Academy
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DTSTART:20240101T000000
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DTSTART;VALUE=DATE:20250114
DTEND;VALUE=DATE:20250115
DTSTAMP:20260514T153025
CREATED:20241230T025156Z
LAST-MODIFIED:20250113T032440Z
UID:32813-1736812800-1736899199@uoa-academy.com
SUMMARY:Event Contingency Management (1 Day)
DESCRIPTION:Objectives \nTo equip frontline staff with the skills and knowledge to effectively manage and respond to unexpected situations during events\, ensuring guest expectations are met even with last-minute requests or unforeseen circumstances\, while maintaining the highest level of service. \nTarget Audience \nThe target audience for this Event Contingency Management Training includes frontline staff of the UOA Hospitality group\, such as: \n\nFront desks staff\nConcierge staff\nHousekeeping staff\nFood and beverage servers\nBartenders / Baristas\nFrontline security\n\nEssentially\, anyone who may need to respond to unexpected situations during events would benefit from this training. \nLearning Outcomes  \n\nUnderstand contingency planning: To familiarize participants with the principles and importance of contingency planning for events.\nIdentify potential event disruptions: To train participants to recognize and assess potential disruptions and unexpected situations.\nDevelop response strategies: To equip participants with strategies to effectively respond to various types of event-related issues.\nEnhance communication during events: To improve participants’ ability to communicate clearly and effectively during unexpected situations.\nImplement quick problem-solving techniques: To teach participants how to quickly and efficiently solve problems to meet guest expectations.\nMaintain high service standards: To ensure participants can maintain excellent service delivery even under pressure.\n\n\nCourse Outline \nMorning Session (9:00 AM – 12:00 PM) \nModule 1: Introduction to Event Contingency Management \n\nDefinition and importance of contingency management in events\nTypes of unexpected situations (last-minute requests\, technical issues\, guest complaints\, etc.)\nThe role of frontline staff in managing event disruptions\n\nModule 2: Risk Assessment and Planning \n\n\n\nIdentifying potential disruptions and challenges\nConducting risk assessments for events\nDeveloping contingency plans for various scenarios\n\n\n\n\nThe importance of flexibility and adaptability\n\nAfternoon Session (1:00 PM – 4:00 PM) \nModule 3: Response Strategies for Event Disruptions \n\nEffective communication during unexpected situations\nCoordinating with team members and other departments\nHandling guest inquiries and concerns promptly\nManaging stress and maintaining composure under pressure\n\nModule 4: Quick Problem-Solving and Maintaining Service Standards \n\nQuick problem-solving techniques\nEnsuring guest satisfaction despite disruptions\nMaintaining high service standards\nUsing available resources efficiently\n\nTraining Methodology \n\nLectures and presentations\nRole-playing exercises\nGroup discussions\nCase studies\nQ&A sessions\n\nEvaluation \n\nPre- and post-training assessments\nParticipant feedback forms\nTrainer observation and evaluation\n\nNote: \n\nThe training can be customized to address specific needs and challenges of the UOA Hospitality group.\nHands-on exercises and simulations can be incorporated to enhance practical skills.\nContinuous feedback and coaching can be provided to reinforce learning and improve performance.\n\nBy the end of this training\, participants will be equipped with the necessary skills to effectively manage and respond to unexpected situations during events\, ensuring guest satisfaction and maintaining high service standards. \n\nPRICING: \nRM 1\,000.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/event-contingency-management/
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250114
DTEND;VALUE=DATE:20250116
DTSTAMP:20260514T153025
CREATED:20241230T030405Z
LAST-MODIFIED:20250113T032427Z
UID:32816-1736812800-1736985599@uoa-academy.com
SUMMARY:Building Resilience to Boost Productivity at your Workplace  (2 Days)
DESCRIPTION:Objectives \nThis program is designed to equip participants with practical tools and strategies to build resilience in the workplace\, enabling them to thrive under pressure and adapt to change effectively. Participants will learn how to maintain focus\, manage stress\, and foster a resilient mindset to enhance personal productivity and contribute to team success. \nTarget Audience \nThe target audience for the Building Resilience to Boost Productivity at Your Workplace program includes executives\, senior management\, and middle management. This training is ideal for individuals seeking to strengthen their resilience to thrive in high-pressure environments\, adapt to organizational changes\, and lead by example. It is particularly beneficial for leaders and managers who aim to foster resilient teams\, manage stress effectively\, and create a productive and sustainable workplace culture. \nLearning Outcomes  \n\nIdentify the core principles of resilience and their impact on workplace productivity.\nDevelop strategies to manage stress and maintain focus under pressure.\nFoster a growth mindset to adapt effectively to challenges and changes.\nEnhance emotional intelligence and self-awareness for better decision-making and interpersonal relationships.\nBuild supportive and collaborative teams that prioritize resilience and productivity.\nCreate actionable plans to embed resilience practices in daily work routines.\n\nCourse Outlines: \nDay 1: \nModule 1: Understanding Resilience\nDefining resilience and its importance in the workplace. Characteristics of resilient individuals and teams. The link between resilience and productivity. \nModule 2: Managing Stress and Building Focus\nUnderstanding stress triggers and their impact on performance. Techniques for stress management and staying calm under pressure. Developing focus and prioritization skills for peak performance. \nModule 3: Emotional Intelligence for Resilience\nThe role of emotional intelligence in resilience. Improving self-awareness and self-regulation. Strengthening interpersonal skills for collaborative work. \nModule 4: Cultivating a Growth Mindset\nUnderstanding fixed vs. growth mindsets. Techniques to reframe challenges as opportunities. Encouraging adaptability and continuous learning. \nDay 2: \nModule 5: Leadership and Resilience\nThe role of leadership in fostering resilience. Inspiring resilience through communication and support. Leading by example in high-pressure situations. \nModule 6: Enhancing Team Dynamics\nBuilding trust and collaboration within teams. Encouraging resilience through shared goals and mutual support. Managing conflicts effectively to maintain team cohesion. \nModule 7: Embedding Resilience in Workplace Culture\nCreating organizational practices that prioritize well-being. Promoting work-life balance to prevent burnout. Recognizing and celebrating resilience in the workplace. \n\nModule 8: Action Planning for Sustainable Resilience \n\nIdentifying personal and team resilience goals.\nDeveloping a practical action plan for applying resilience strategies.\nMonitoring progress and sustaining resilience practices over time.\n\nPRICING: \nRM 1\,800.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/building-resilience-to-boost-productivity-at-your-workplace/
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250114
DTEND;VALUE=DATE:20250116
DTSTAMP:20260514T153025
CREATED:20241230T034626Z
LAST-MODIFIED:20250113T032410Z
UID:32824-1736812800-1736985599@uoa-academy.com
SUMMARY:Embrace Changes & Transform your Performance  (2 Days)
DESCRIPTION:Objectives \nThe objective of this training is to empower individuals with the necessary skills and cultivate a mindset that enables them to effectively adapt to change and consistently enhance their performance. In today’s rapidly evolving world\, where change is constant and disruptions are frequent\, individuals who can embrace change and proactively respond to it have a competitive edge. During this training\, participants will learn how to develop the agility and resilience needed to navigate through various types of changes\, whether they are organizational\, technological\, or personal. \nTarget Audience \nThis training program is designed for employees at all levels\, change leaders\, managers\, project teams\, cross-functional groups\, and professionals in dynamic industries. It is also suitable for individuals seeking personal growth and development. \nLearning Outcomes  \n\nUnderstand the importance of embracing change for personal and organizational growth.\nIdentify common challenges and barriers associated with change.\nDevelop a resilient mindset and attitude towards change.\nApply effective strategies to manage resistance to change.\n\nCourse Outlines:  \nDay 1:  \nModule 1: Understanding the Nature of Change \n\nWhy change is inevitable and essential for growth.\nTypes of change: Organizational\, technological\, and personal.\nExploring the impact of change on individuals and teams.\n\nModule 2: Overcoming Barriers to Change \n\nIdentifying common challenges and resistance to change.\nThe psychology of change: Fear\, uncertainty\, and habits.\nStrategies to overcome resistance at individual and organizational levels.\n\nModule 3: Developing a Resilient Mindset \n\nCharacteristics of a resilient individual.\nThe role of attitude and perspective in navigating change.\nPractical exercises to build mental toughness and adaptability.\n\nModule 4: Emotional Intelligence During Change \n\nManaging emotions and stress in changing environments.\nImproving self-awareness and self-regulation.\nStrengthening empathy and interpersonal skills to support others through change.\n\nDay 2:  \nModule 5: Communication Skills for Change Leaders \n\nThe role of clear and transparent communication in managing change.\nCrafting messages to inspire trust and alignment.\nActive listening and addressing concerns effectively.\n\nModule 6: Driving Engagement and Collaboration During Change \n\nInvolving teams in the change process for better buy-in.\nEncouraging a collaborative approach to problem-solving.\nMotivating teams to align with new goals and directions.\n\nModule 7: Building Agility for Continuous Improvement \n\nUnderstanding agility and its importance in adapting to change.\nTechniques for staying flexible and open to learning.\nApplying an iterative approach to personal and team growth.\n\nModule 8: Creating an Action Plan for Sustained Transformation \n\nDeveloping practical steps to implement change strategies.\nSetting measurable goals for personal and professional performance.\nReviewing and sustaining progress to maintain long-term benefits.\n\nPRICING: \nRM 1\,800.00 Per Person (HRD Corp Claimable Course) + 8% SST \n \n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/embrace-changes-and-transform-your-performance/
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