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X-WR-CALNAME:UOA Academy
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X-WR-CALDESC:Events for UOA Academy
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DTSTART:20230101T000000
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DTSTART;VALUE=DATE:20240206
DTEND;VALUE=DATE:20240208
DTSTAMP:20240105T053112Z
CREATED:20240105T034118Z
LAST-MODIFIED:20240105T053112Z
UID:10974-1707177600-1707350399@uoa-academy.com
SUMMARY:Account Management & Client Retention (2 days)
DESCRIPTION:Objectives \nThe primary objective of the Account Management & Client Retention course is to equip professionals with the skills and strategies essential for effective account management and the retention of clients. The course aims to enhance participants’ ability to build strong client relationships\, maximize customer satisfaction\, and implement proactive account management practices that contribute to long-term client loyalty and business growth. \nTarget Audience \nThis course is designed for account managers\, middle management\, sales professionals\, and individuals responsible for managing client accounts and fostering client relationships. It is suitable for those seeking to refine their account management skills\, enhance client communication\, and implement effective retention strategies. Additionally\, it caters to business owners and managers who aim to improve overall customer satisfaction and client loyalty. \nLearning Outcomes  \n\nEnhance communication skills to build rapport and establish strong\, trust-based relationships with clients.\nLearn techniques for assessing and understanding client needs\, enabling the customization of services to meet individual client requirements.\nImplement client retention strategies to maximize customer satisfaction and foster long-term client loyalty.\nCultivate client advocacy by exceeding expectations\, providing exceptional service\, and creating positive client experiences.\n\n\nCourse Outlines: \nDay 1: \nModule 1: Build Knowledge of Strategic Account Management \n\nUnderstanding the strategic role of account management in business growth\nAligning client needs with organizational goals and objectives\n\nModule 2: Effective Communication for Client Relationships \n\nDeveloping strong communication skills to build rapport and trust\nTailoring communication styles to different client preferences\n\nModule 3: Client Needs Assessment Techniques \n\nImplementing effective techniques for assessing and understanding client needs\nCustomizing services to meet individual client requirements\n\nModule 4: Proactive Problem Resolution \n\nIdentifying potential issues and addressing client concerns proactively\nDeveloping problem-solving strategies to ensure client satisfaction\n\nDay 2: \nModule 5: Client Retention Strategies \n\nImplementing client retention strategies for long-term loyalty\nMaximizing customer satisfaction through personalized approaches\n\nModule 6:  Cross-Selling and Upselling Techniques \n\nLearning and applying techniques for cross-selling and upselling\nExpanding service offerings to meet additional client needs\n\nModule 7: Data Analysis for Client Insights \n\nUtilizing data analysis tools to gain insights into client behaviour\nApplying data-driven strategies for personalized account management\n\nModule 8: Building Client Advocacy \n\nCultivating client advocacy through exceptional service\n\nCreating positive client experiences to enhance brand loyalty and worth-of-mouth \nPricing: \nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 6% SST\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/UOAAEX\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/account-management-client-retention/
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20240206
DTEND;VALUE=DATE:20240208
DTSTAMP:20240105T053107Z
CREATED:20240105T034357Z
LAST-MODIFIED:20240105T053107Z
UID:10975-1707177600-1707350399@uoa-academy.com
SUMMARY:Basic Rigging
DESCRIPTION:Objectives \nThe Basic Rigging course is designed to provide participants with fundamental knowledge and skills essential for safe and efficient rigging operations. The course aims to ensure that participants understand the principles of rigging\, proper equipment usage\, and safety protocols\, enabling them to contribute to a secure working environment in industries that involve lifting and moving heavy loads.  \nTarget Audience \nThis course is specifically designed for all the executive\, middle management and senior managers that are involved in constructions and projects. The target audience includes those who are new to rigging operations or those seeking to refresh and enhance their basic rigging knowledge to ensure safety and compliance with industry standards. \nLearning Outcomes  \n\nEnhance communication skills specific to rigging operations\, covering hand signals and verbal communication\, enabling safe coordination of lifts.\nAcquire the ability to calculate loads and identify the center of gravity for different loads\, ensuring precision in lifting and movement procedures.\nGain familiarity with relevant industry regulations and standards\, ensuring preparedness for compliance and proactive risk mitigation.\n\n\nCourse Outlines: \nDay 1: \nModule 1: Introduction to Rigging Principles \n\nUnderstanding the fundamental principles of rigging operations\nOverview of the role of rigging in ensuring safe and efficient lifting and movement of heavy loads\n\nModule 2: Rigging Equipment Usage and Selection \n\nProficiency in the proper selection\, inspection\, and utilization of rigging equipment\nDetailed exploration of slings\, hoists\, and hardware used in rigging operations\n\nModule 3: Safety Protocols in Rigging \n\nImplementing safety protocols and best practices in rigging operations\nEnsuring a secure working environment during the lifting and movement of heavy loads\n\nModule 4: Communication Skills in Rigging \n\nEnhancing communication skills specific to rigging operations\nCovering hand signals and verbal communication techniques for safe coordination of lifts\n\nDay 2: \nModule 5: Load Calculation and Center of Gravity \n\nAcquiring the ability to calculate loads and identify the center of gravity for different loads\nEnsuring precision in lifting and movement procedures through load calculation techniques\n\nModule 6: Industry Regulations and Standards \n\nGaining familiarity with relevant industry regulations and standards\nEnsuring preparedness for compliance and proactive risk mitigation in rigging operations\n\nModule 7: Environmental Impact and Sustainability \n\nAssessing the environmental impact of rigging activities\nStrategies for promoting sustainability in rigging operations\n\n\nPricing:\n \nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 6% SST\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/UOAAEX\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/basic-rigging/
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20240206
DTEND;VALUE=DATE:20240208
DTSTAMP:20240108T041135Z
CREATED:20240105T040606Z
LAST-MODIFIED:20240108T041135Z
UID:10981-1707177600-1707350399@uoa-academy.com
SUMMARY:Hazard Analysis and Critical Control Point (HACCP)
DESCRIPTION:Objectives \nThe Hazard Analysis and Critical Control Point (HACCP) course is designed to educate participants on systematic approaches to identify\, assess\, and control potential hazards in food production processes. The primary objective is to equip participants with the knowledge and skills needed to implement and manage an effective HACCP system\, ensuring food safety\, compliance with regulations\, and the prevention of foodborne illnesses. \nTarget Audience \nThis course is specifically designed for professionals within executives\, middle management\, senior managers\, and employees in the hospitality sector relevant to this course. It is well-suited for individuals aiming to deepen their comprehension of HACCP principles. Additionally\, it is tailored for those actively engaged in the development\, implementation\, and upkeep of food safety management systems. \nLearning Outcomes  \n\nDevelop proficiency in identifying potential hazards in food production processes.\nDevelop proficiency in identifying potential hazards in food production processes.\nAcquire skills in implementing effective control measures to mitigate identified risks.\nEmpower participants to contribute significantly to creating and maintaining a safe and compliant food handling environment within their professional capacities.\n\n\nCourse Outlines: \nDay 1: \nModule 1: Introduction to HACCP Principles \n\nExamine systematic methodologies for identifying\, assessing\, and controlling potential hazards in food production processes.\nEmphasize the critical role of HACCP in ensuring food safety\, regulatory compliance\, and the prevention of foodborne illnesses.\n\nModule 2: Fundamentals of Hazard Identification \n\nCultivate proficiency in recognizing potential hazards at various stages of food production.\nEmploy case studies and practical exercises to enhance skills in hazard identification.\n\nModule 3: Implementation of Control Measures \n\nDevelop skills in implementing effective control measures to mitigate identified risks.\nExplore best practices and real-world examples illustrating successful control measures application.\n\nDay 2: \nModule 4: Establishment of an Effective HACCP System \n\nDelve into the components and requirements of an effective HACCP system.\nProvide practical guidance on the development\, implementation\, and maintenance of robust food safety management systems.\n\nModule 5: Regulatory Compliance and Food Safety \n\nUnderstanding the regulatory landscape and compliance requirements related to HACCP.\nStrategies for ensuring alignment with food safety regulations and industry standards.\n\nModule 6: Prevention of Foodborne Illnesses \n\nUtilize case studies and scenarios focused on preventing foodborne illnesses through HACCP implementation.\nAnalyze real-world examples to underscore the pivotal role of HACCP in food safety.\n\nPricing:\n \nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 6% SST\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/UOAAEX\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/hazard-analysis-and-critical-control-point-haccp/
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