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X-WR-CALDESC:Events for UOA Academy
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DTSTART;VALUE=DATE:20231219
DTEND;VALUE=DATE:20231221
DTSTAMP:20230720T200811Z
CREATED:20230720T184132Z
LAST-MODIFIED:20230720T200811Z
UID:8362-1702944000-1703116799@uoa-academy.com
SUMMARY:Essential Skills for Communication Success in a Corporate World
DESCRIPTION:Objectives\nEffective communication skills are crucial for success in the corporate world. This two-day course aims to equip participants with essential communication techniques and strategies to excel in various workplace scenarios. From mastering verbal and non-verbal communication\nto handling challenging conversations\, participants will develop the skills necessary to build strong professional relationships and foster a positive and productive work environment. \nTarget Audience\nThis course is designed for professionals at various levels in the corporate world who want to enhance their communication skills. It is suitable for employees from different departments and roles\, including managers\, team leaders\, project coordinators\, customer service\nrepresentatives\, and any other individuals seeking to improve their communication effectiveness in a corporate setting. \nLearning Outcomes\n● Demonstrate improved verbal communication skills\, including clear articulation\, effective presentation techniques\, and the use of positive language.\n● Display proficiency in active listening\, enabling them to understand others better and respond appropriately.\n● Utilize non-verbal communication cues\, such as body language and facial expressions\, to enhance the impact of their messages and create a positive impression.\n● Handle challenging conversations and conflicts with composure and emotional intelligence\, facilitating constructive outcomes \nCourse Outlines:\nDay 1: \nModule 1: Understanding the Importance of Effective Communication\n● The impact of communication on workplace relationships and productivity\n● Identifying communication challenges in the corporate setting\n● Building a personal communication improvement plan \nModule 2: Verbal Communication Skills\n● Active listening techniques for better understanding and empathy\n● Articulating thoughts clearly and concisely\n● Developing strong speaking skills and effective presentation techniques\n● Using positive language and assertive communication \nModule 3: Non-Verbal Communication and Body Language\n● Understanding the significance of non-verbal cues in communication\n● Interpreting body language accurately\n● Mastering facial expressions\, gestures\, and eye contact\n● Aligning verbal and non-verbal communication for impactful messages \nModule 4: Written Communication Excellence\n● Crafting professional emails\, memos\, and reports\n● The art of effective business writing\n● Understanding tone and etiquette in written communication\n● Editing and proofreading techniques for error-free communication \nDay 2:\nModule 5: Communicating with Different Personality Types\n● Recognizing diverse communication styles and preferences\n● Adapting communication for various personality types\n● Building rapport and trust with colleagues and clients \nModule 6: Managing Challenging Conversations\n● Strategies for handling conflicts and difficult situations\n● Maintaining composure and emotional intelligence during tough discussions\n● Providing constructive feedback and receiving feedback gracefully \nModule 7: Effective Communication in Teams and Meetings\n● Communicating ideas clearly in team settings\n● Active participation and engagement in meetings\n● Facilitating discussions and encouraging collaboration\n● Resolving conflicts and building consensus in group settings \nModule 8: Building Professional Relationships through Communication\n● Networking and relationship-building strategies\n● Enhancing professional presence and credibility\n● Developing interpersonal communication skills \nPricing:\nRM 1\,000.00 Per Person (HRD Corp Claimable Course)\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/uoaapb \n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.\n \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/essential-skills-for-communication-success-in-a-corporate-world/
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20231219
DTEND;VALUE=DATE:20231221
DTSTAMP:20230720T200733Z
CREATED:20230720T184607Z
LAST-MODIFIED:20230720T200733Z
UID:8364-1702944000-1703116799@uoa-academy.com
SUMMARY:Next Generation Administrative Excellence
DESCRIPTION:Objectives\nThe Next Generation Administrative Excellence course is designed to empower administrative professionals with the skills\, knowledge\, and mindset required to thrive in the modern workplace. Over two days\, participants will explore the evolving role of administrative professionals\, learn to leverage technology effectively\, enhance organizational and time management skills\, and develop strong communication and problem-solving abilities. The course aims to equip participants with the tools necessary to excel in their roles\nand make significant contributions to their organizations.  \nTarget Audience\nThe Next Generation Administrative Excellence course is intended for administrative professionals\, executive assistants\, office managers\, and support staff seeking to enhance their skills and effectiveness in the modern workplace. It is suitable for both seasoned professionals looking to adapt to the changing demands of their roles and emerging professionals seeking to develop a strong foundation for career growth. \nLearning Outcomes\n● Embrace a growth mindset and adapt effectively to the evolving role of administrative professionals in the digital age.\n● Leverage technology tools and software to enhance productivity and efficiency in daily tasks.\n● Demonstrate strong organizational and time management skills to effectively handle multiple responsibilities.\n● Communicate confidently and professionally\, fostering positive relationships with colleagues and stakeholders.\n● Apply problem-solving techniques to analyze challenges and make informed decisions. \nCourse Outlines:\nDay 1: \nModule 1: The Evolving Role of Administrative Professionals\n● Understanding the changing landscape of administrative work\n● Embracing a growth mindset and adaptability in the workplace\n● Navigating challenges and embracing opportunities in the digital era \nModule 2: Leveraging Technology for Enhanced Productivity\n● Exploring essential digital tools for administrative professionals\n● Harnessing the power of productivity software\, project management tools\, and collaboration platforms\n● Implementing time-saving techniques through automation and organization \nModule 3: Mastering Organizational and Time Management Skills\n● Prioritizing tasks and managing competing demands\n● Setting and achieving SMART goals for personal and team success\n● Creating efficient workflows and managing calendars effectively \nModule 4: Effective Communication Strategies for Administrative Professionals\n● Enhancing verbal and written communication skills\n● Developing active listening and effective questioning techniques\n● Building strong professional relationships with colleagues\, superiors\, and clients \nDay 2: \nModule 5: Problem-Solving and Decision Making\n● Approaching problem-solving systematically and creatively\n● Analyzing challenges and identifying viable solutions\n● Making well-informed decisions with confidence \nModule 6: Emotional Intelligence and Interpersonal Skills\n● Understanding the importance of emotional intelligence in administrative roles\n● Developing empathy and managing emotions effectively\n● Handling conflicts and difficult situations with diplomacy \nModule 7: Professional Development and Career Growth\n● Creating a personal development plan for continuous improvement\n● Identifying opportunities for career advancement and growth\n● Leveraging networking and mentorship to enhance career prospects \nModule 8: Building a Culture of Excellence in Administrative Support\n● Fostering teamwork and collaboration among administrative professionals\n● Promoting a culture of continuous improvement and innovation\n● Showcasing the value of administrative excellence to the organization \nPricing:\nRM 1\,000.00 Per Person (HRD Corp Claimable Course)\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/uoaapb \n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.\n \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/next-generation-administrative-excellence/
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20231220
DTEND;VALUE=DATE:20231222
DTSTAMP:20230720T200537Z
CREATED:20230720T190901Z
LAST-MODIFIED:20230720T200537Z
UID:8368-1703030400-1703203199@uoa-academy.com
SUMMARY:Managing Multiple Tasks and Work Priorities
DESCRIPTION:Objectives\nThe “Managing Multiple Tasks and Work Priorities” course is designed to equip participants with effective strategies and techniques for managing their workload\, prioritizing tasks\, and maximizing productivity in a dynamic and fast-paced work environment. Through practical exercises\, discussions\, and real-life scenarios\, participants will learn how to effectively handle multiple responsibilities\, make informed decisions on task prioritization\, and enhance their time management skills. \nTarget Audience\nThe “Managing Multiple Tasks and Work Priorities” course is designed for professionals at all levels who are faced with managing multiple tasks\, responsibilities\, and competing priorities in their work. It is suitable for individuals from various industries and roles\, including managers\, supervisors\, project leads\, team members\, and anyone seeking to enhance their task management and work prioritization skills. \nLearning Outcomes\n● Assess and analyze their workload to effectively manage multiple tasks and responsibilities.\n● Apply proven time management techniques to maximize productivity and minimize time wastage.\n● Prioritize tasks based on importance\, urgency\, and organizational goals.\n● Implement strategies to minimize interruptions and distractions and maintain focus. \nCourse Outlines:\nDay 1:\nModule 1: Introduction to Managing Multiple Tasks and Work Priorities\n● Understanding the challenges and impact of managing multiple tasks.\n● Identifying common time management pitfalls and how they affect productivity.\n● Setting goals for improving task management and work prioritization.\n● Analyzing Workload and Task Prioritization \nModule 2: Assessing the current workload and identifying tasks and responsibilities.\n● Applying prioritization techniques to categorize tasks based on importance and urgency.\n● Identifying key factors and criteria for effective task prioritization.\n● Time Management Techniques \nModule 3: Exploring proven time management strategies and techniques.\n● Setting realistic deadlines and creating a time management plan.\n● Overcoming procrastination and managing distractions.\n● Managing Interruptions and Distractions \nModule 4: Identifying common interruptions and distractions in the workplace.\n● Implementing strategies to minimize and effectively handle interruptions.\n● Developing techniques to regain focus and maintain productivity.\n● Delegating and Outsourcing Tasks \nModule 5: Recognizing tasks that can be delegated or outsourced..\n● Understanding the criteria for determining tasks that are suitable for delegation or outsourcing.\n● Identifying tasks that are repetitive\, time-consuming\, or outside your core competency.\n● Evaluating the potential benefits and risks associated with delegating or outsourcing specific tasks. \nDay 2:\nModule 6: Effective Task and Project Planning\n● Breaking down projects into manageable tasks and creating action plans.\n● Utilizing task management tools and software for planning and tracking progress.\n● Incorporating flexibility and adaptability in task and project planning. \nModule 7: Prioritization Decision-Making\n● Making informed decisions on task prioritization based on organizational goals and deadlines.\n● Applying techniques such as the Eisenhower Matrix or ABC Analysis.\n● Evaluating trade-offs and considering the impact of task prioritization decisions. \nModule 8: Managing Work Overload and Stress\n● Recognizing signs of work overload and stress.\n● Implementing stress management techniques and self-care practices.\n● Seeking support and resources to manage work-related stress effectively. \nModule 9: Effective Communication and Collaboration\n● Communicating task priorities and deadlines clearly to stakeholders.\n● Collaborating with team members and stakeholders to manage interdependencies.\n● Resolving conflicts and managing competing priorities effectively. \nModule 10: Flexibility and Adaptability\n● Developing a flexible mindset to adapt to changing priorities and unforeseen circumstances.\n● Embracing agile approaches and adjusting plans as needed.\n● Managing conflicting demands and reprioritizing tasks when necessary. \nModule 11: Personal Productivity and Continuous Improvement\n● Developing personal productivity habits and routines.\n● Reviewing and reflecting on task management practices for continuous improvement.\n● Leveraging technology and tools for enhanced productivity. \nModule 12: Conclusion and Action Planning\n● Summarizing key takeaways from the course.\n● Creating an action plan for implementing task management and work prioritization strategies.\n● Setting goals and accountability measures for ongoing improvement. \nPricing:\nRM 1\,000.00 Per Person (HRD Corp Claimable Course)\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/uoaapb \n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.\n \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/managing-multiple-tasks-and-work-priorities-2/
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