Elegance from Confidence: Have you Mastered the Art to Speak Confidently?

In life, we all encounter difficult people and conversations from time to time. Whether it’s a superior, co-worker, family member, or friend, these conversations can be challenging and stressful. However, with the right mindset and approach, you can confidently face these situations and come out on top.

Here are some tips on how to manage difficult stakeholders and conversations confidently:

  1. Stay Calm and Focused: When faced with a difficult conversation, it’s essential to stay calm and focused. Take a deep breath, stay present, and avoid getting defensive or angry. Remember, the goal is to resolve the issue, not escalate it.

  2. Listen Actively: Try to understand the other person’s perspective and avoid interrupting or dismissing their feelings. Repeat back what they say to ensure you understand their point of view.

  3. Be Assertive: Being assertive means standing up for yourself and expressing your needs and wants clearly and respectfully. Use “I” statements to express how you feel and what you want to happen. Avoid using accusatory language or blaming others.

  4. Find Common Ground: Look for areas of agreement or common ground in the conversation. This to the conversation in.

  5. Practice Empathy: Empathy is the ability to understand and share the feelings of others. Try to put yourself in the other person’s shoes and see the situation from their perspective. This can help to build trust and understanding.
Nevertheless, it is important to keep in mind that it’s not about winning or losing, but about finding a solution that works for everyone.

UOA Academy will be organising a training session on Managing Difficult Stakeholders with Confidence

For more information and registration, click on the link 👉🏼 Managing Difficult Stakeholders with Confidence

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